Infrastructure Operations Job Description
Infrastructure operations
provides support for core platforms including Windows Server, SQL, OS/400, VMWare, Cisco, WAN / LAN, network security, VoIP, and storage.
Infrastructure Operations Duties & Responsibilities
To write an effective infrastructure operations job description, begin by listing detailed duties, responsibilities and expectations. We have included infrastructure operations job description templates that you can modify and use.
Sample responsibilities for this position include:
Planning and implementation of IT infrastructure (data center, server, storage)
Manage the Data Center Operations Team responsible for the installation, maintenance and operation of server, storage and other hardware
Oversee and manage all aspects of the multi-million dollar technology operating budget including managing both Capital and Expense spend
Deliver priority Infrastructure Operations infrastructure projects
Provide leadership around the design and implementation of End User Computing software and support and develop plans for migration of End User Computing technologies to support necessary future direction
Support and administer the corporate email system, and determine future direction
Maintain current knowledge of technical innovations in technology infrastructure, and work with the team to develop a plan to utilize these technologies as appropriate
Develop and maintain effective working relationships with all areas of the organization, groups and personnel with who work must be coordinated or interfaced
Respond to Audit, Regulatory and Client requests
Contribute to wider Technology initiatives
Infrastructure Operations Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Infrastructure Operations
List any licenses or certifications required by the position: ITIL, CCNP, CCNA, JNCIS, JNCIA, PMP, MCSE, CCIE, BICSI, RCDD
Education for Infrastructure Operations
Typically a job would require a certain level of education.
Employers hiring for the infrastructure operations job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Technical, Engineering, Information Systems, Education, Information Technology, Business, Business/Administration, Computer Engineering, Computer
Skills for Infrastructure Operations
Desired skills for infrastructure operations include:
Visio
Network protocols
Log files
OS/390
IBM mainframe
Networks
Multiple IT platforms: AS/400
Technical standards and deliverables
Linux
Storage
Desired experience for infrastructure operations includes:
Significant IT experience (10 to 15 years of relevant work experience), with at least 5 years as a manager or equivalent role
Experience managing a budget of at least $4M
Typically possesses 10 to 15 years of relevant work experience, with at least 5 years as a manager or equivalent role
Requires advanced technical and business knowledge in multiple disciplines/technologies/processes
Experience with organisational improvement methodologies such as Lean Six Sigma
Experience in preparing technology groups for compliance audits such as Security, SSAE16, PCI and Sarbanes-Oxley
Infrastructure Operations Examples
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Infrastructure Operations Job Description
Job Description Example
Our company is looking for an infrastructure operations. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for infrastructure operations
- Manages projects for San Francisco office and 3 other offices
- System administration activities (accounts administration, configuration maintenance, fault troubleshooting)
- Manages operations teams responsible for server/system builds, maintenance, upgrades & replacements ongoing support activities including patch management
- Hire and train staff and engage appropriate service providers as necessary
- Prepare staff schedules to ensure proper coverage and support
- Manage daily operations, including staff and/or vendors, help service requests, backup and recovery, systems, messaging, monitoring, reporting and on-call staff rotation
- Manages relationships with desktop and server support customers and external offices receiving Corporate IT support
- Ensures highly available delivery of key applications to organization
- Develop planning, budget and recommendations for future investment to ensure delivery objectives are met with growing organization
- Provide guidance regarding prioritization of infrastructure investments that impact Corporate related systems and messaging operations
Qualifications for infrastructure operations
- Experience leading a full-scale business continuity planning implementation
- Exceptional service orientation and attitude
- Develop and administer Standard Operating Procedures
- VMware (ESX, vCenter)
- Cisco Networking (Firewalls, Routers, Switches)
- Telcom (VoIP, Call Manager, Avaya)
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Infrastructure Operations Job Description
Job Description Example
Our company is growing rapidly and is looking for an infrastructure operations. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for infrastructure operations
- Ensure 24x7 support for operations where applicable
- Manage Capital Investment Proposals and required approval processes for all projects
- Take ownership of site IT Infrastructure project portfolio and timely and accurate project reporting
- Manage and control IT budget for the plant
- Provides technology advisory services and actively cooperates in project planning, budget planning and management
- Assignment, recruiting, hiring, and terminating of staff as needed to sustain operational objectives and efficiency
- Ability and desire to work in a fast paced, hands-on, start up like environment
- Design and conduct tests and evaluations of infrastructure systems
- Work as a technical thought leader alongside business, product and infrastructure teams providing operational guidance and value
- Identify trends and opportunities to enhance business performance
Qualifications for infrastructure operations
- Minimum of 10 years of experience managing complex centralized IT operations
- Experience managing infrastructure operations and project teams
- Experience with managing information systems and platforms in a 24/7 real-time environment supporting a national and/or international services delivery model
- 5 years or more experience in data center management including responsibility for collocation, disaster recovery, high availability and security
- Experience managing and delivering hosted applications in an enterprise environment
- Proven track record implementing and managing ITIL/ITSM processes
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Infrastructure Operations Job Description
Job Description Example
Our company is searching for experienced candidates for the position of infrastructure operations. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for infrastructure operations
- Execute the tasks required to create, track, and coordinate network changes following the Global Service Manager defined processes
- Execute and follow the documented processes in the Process and Procedures Manual (PPM) in order to ensure consistent and expected results from network service providers
- Acts as a trusted advisor, and builds and maintains relationships with other IT leaders and business executives to develop a clear understanding of business needs
- Serves on IT planning and policymaking committees
- Coordination with other areas within I.T
- Conduct regular meetings and discussions with I.T
- Management of subordinates career development and system backup through training, coaching, delegation and appropriate assignment of tasks to achieve successful project completions while advancing skill base within the I.T
- Act as an escalation point for technical and non-technical issues, including client issue escalation
- Monitors metrics, activities and issues to come up with service improvements
- Manages the day to day relationships with the client groups
Qualifications for infrastructure operations
- Advanced Proficiency using and supporting Windows 7 (32 and 64 bit) hardware troubleshooting, component upgrades and replacements
- Automation Testing experience highly preferred
- Experienced with messaging systems and security directories, contract and vendor negotiation
- Typically requires a bachelors degree in computer science, information technology or a related field and thirteen or more years of progressive information technology experience in a corporate environment with at least seven of those years managing information technology personnel and projects
- Must have detailed and extensive knowledge in the application of information technology principles, concepts, theory, and practice comprehensive project leadership skills including organizing, planning, scheduling, and coordinating workloads to meet established deadlines
- Must be able to serve as spokesperson on information technology projects
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Infrastructure Operations Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of infrastructure operations. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for infrastructure operations
- Collaborate with PDI leadership to evolve team operating model inclusive of processes, organizational structure, and work strategy to enable achievement of strategic plans
- Manage a multi-million dollar annual budget via delivery of spending plans, allocation and oversight processes to enable cost-effective management of budget while aligning with organizational business priorities
- Manage ongoing review/prioritization of team portfolio and roadmap, partnering with PDI leadership team, Product Owners, and others to review resource allocation, progress vs
- Create, implement and drive team operating rhythms, relevant artifacts and team practices to enable better communications and engagement up down and across functions and teams
- Collaborate with the PDI leadership team to develop, implement, measure, and track team metrics to ensure effectiveness of team, processes, and team resource utilization
- Lead, mentor, manage, and grow a healthy, high performing team where every team member can do their best work in a vibrant, positive, and encouraging team environment
- Be a thoughtful steward of the cultural values we strive for as a team and company
- Executive oversight of all IT infrastructure and operations staff, including management of all third party outsource partners
- Assess feedback from internal teams and develop ideal business processes based on cross-functional inputs
- Breakdown ideal business processes into achievable tasks and identify development priority
Qualifications for infrastructure operations
- Knowledge of scripting languages (Bash, Powershell)
- Ideal candidate will bring established relationships with City/County/Ports/State/Federal clients relationships in the construction industry
- High level of collaboration is required with corporate functions such as R&D, Implementation and other business units and ESI Country Functional Leaders
- Direct experience troubleshooting systems and network infrastructure required (TCP/IP, server management, security protocols, virtualization)
- Direct experience with task automation via OS scripting or configuration management required (Powershell, bash/ksh/sh, Puppet, Ansible)
- Demonstrated the ability to help develop and implement governance and security processes
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Infrastructure Operations Job Description
Job Description Example
Our company is looking for an infrastructure operations. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for infrastructure operations
- Field technical questions from development team
- Train users on new processes and systems
- Manage multiple projects with different business stakeholders at once
- Support Program Manager in driving product and program launch activities to meet or exceed project timing milestones
- Contribute to team effort by jumping into additional roles as needed
- Be a strong contributor to the Infrastructure operations management team - develop short term tactical plans to address issues and problems, collaborate on long term visions and roadmaps
- Responsible for disaster recovery and business continuity, including planning, documentation, implementation and testing for all platforms
- Responsible for key vendor relationships
- Provide thought leadership, strategic technology roadmaps, and best practices for the selection and deployment of all infrastructure used throughout the company consistent with (and providing input to) strategic / long-range planning
- Lead system related tasks
Qualifications for infrastructure operations
- Building, deploying, and maintaining large-scale software applications
- Demonstrated experience operating and designing a network supporting a dispersed workforce of over 200 staff with on-premise applications many applications deployed in the cloud
- Demonstrated drive for business results
- Strong ability to collaborate and be comfortable dealing with ambiguity, influencing across multiple complex organizations, creating effective business partnerships
- Strong ability to lead and influence business partners through executive maturity and balanced self-awareness
- Proven ability to recruit, attract, develop, and retain high performers, build innovative, high performing teams that consistently deliver exceptional results