IT Infrastructure Engineer Job Description
IT infrastructure engineer
provides maintenance and support for the Active Directory Group Policies, access privileges, patching and threat / vulnerability management.
IT Infrastructure Engineer Duties & Responsibilities
To write an effective IT infrastructure engineer job description, begin by listing detailed duties, responsibilities and expectations. We have included IT infrastructure engineer job description templates that you can modify and use.
Sample responsibilities for this position include:
Perform capacity planning for the ESX server farm and Storage Area Networks and provide recommendations for expansion and growth
Engineering support and expansion of Office 365 and related technologies including Exchange Online, Exchange Server, Lync, SharePoint, Onedrive, Box.net and Active Directory Federation Services (ADFS) and Dir-sync
Manage infrastructure projects and communicate with internal customers for change management
Troubleshoots, manages, and maintains system performance
Monitors capacity versus utilization for hardware, system throughput, and licensing
Recommends appropriate actions on a timely basis to avoid performance degradation and/or oversubscription
Administer standards, policies, and procedures in accordance with corporate and business objectives to improve system availability, reliability, recoverability, or manageability
Develop start-up and shutdown procedures, search for/apply corrective patches to operating systems and application software and develop operational processes/configurations
Plan, organize and control the execution of infrastructure changes and improvement efforts
Review and supports all requests for services/solutions and assists user in identifying and deigning business solutions exploiting data center infrastructure services
IT Infrastructure Engineer Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for IT Infrastructure Engineer
List any licenses or certifications required by the position: CCNA, ITIL, VCP, MCSE, CCNP, MCITP, SSL, MCP, AWS, ISC2
Education for IT Infrastructure Engineer
Typically a job would require a certain level of education.
Employers hiring for the IT infrastructure engineer job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Technical, Engineering, Education, Information Technology, Information Systems, Networking, Business, Associates, Computer Engineering
Skills for IT Infrastructure Engineer
Desired skills for IT infrastructure engineer include:
Audio and video conferencing solutions
Cabling standards
Active Directory
DNS
VoIP
Change
Incident and Problem Management process
Software maintenance and patching processes
Storage
DHCP
Desired experience for IT infrastructure engineer includes:
Ability to draw upon professional concepts to collaborate with others to carry out assigned duties
Classifies and prioritizes unresolved incidents
Assists in the analysis of incidents and problems to show trends and potential problem areas, so that action can be taken to minimize the occurrence of incidents and to improve the process of problem reporting, analysis and clearance
For all requests that cannot be directly resolved, provides an effective interface at the highest level between users and service providers
Bachelor’s degree or foreign equivalent in Computer Information Systems, Computer Science, or related
Demonstrated analysis skills to ensure that solutions perform as expected
IT Infrastructure Engineer Examples
1
IT Infrastructure Engineer Job Description
Job Description Example
Our company is looking to fill the role of IT infrastructure engineer. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for IT infrastructure engineer
- Coordinate changes and new builds with application managers and developers
- Maintain and recommend infrastructure products and roadmap
- Lead and manage problem remediation and crisis calls
- Coordinate the timely, accurate completion of day to day infrastructure changes and service requests with outsourced service providers
- As subject matter expert in the field, stays abreast of technology trends, provides 3rd-level support to the offshore teams for problem resolution on associated systems and applications
- Available for off-hours support as needed
- Manage the Data Center Team tracks to ensure that all the servers across all platforms in the Global enterprise are patched up to date and fully compliant
- Manage compliance Audits for the entire Data Center infrastructure, also making sure all documentation is reviewed, accurate and provided to the Security Team when required
- Provide management and technical expertise needed to support day-to-day EU IT infrastructure project led work
- Design, implement, and support IT technical initiatives like network and systems upgrades, centralized user management, device management, managed anti-virus, and more
Qualifications for IT infrastructure engineer
- 5 + years enterprise backup operations experience (Tier 3 level support preferable)
- Demonstrated expertise supporting an Enterprise backup/recovery application Avamar, DataDomain, Asigra, or HP Data Protector
- Experience in managing outsourced IT Service providers
- Knowledge of Vsphere or similar virtual environments
- Knowledge of EMC VMAX and Netapp SAN infrastructure or equivalent systems
- Experience with management of Dell M1000E Blade Chassis or equivalent systems
2
IT Infrastructure Engineer Job Description
Job Description Example
Our growing company is hiring for an IT infrastructure engineer. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for IT infrastructure engineer
- Be proactive in performance and availability monitoring
- Help develop disaster recovery and business continuity plans
- Provide guidance and technical mentorship to our desktop support engineers
- Provide support for the overall health and operability of the corporate collaboration and email environments
- Escalation assistance in performing troubleshooting
- Proactive monitoring, alert and reporting for systems, backups and conduct operational / system recovery when necessary
- Support of MobileIron MDM solution
- Work closely with line management and US IT, follow enterprise architecture and standards to build, manage and maintain IT infrastructure systems of Impax Taiwan
- Act as an escalation point for advanced or difficult user IT requests and provide level II support to other helpdesk technicians within SLA
- Travel for business as required
Qualifications for IT infrastructure engineer
- IT Installation Services
- 7X24 Data Center Operations
- Data Center Facilities
- Windows (desktop and server), Unix/Linux
- Some familiarity with audit standards (PCI, SOX, HIPAA )
- Experience in vendor management, ability to manage and monitor progress to ensure objectives are achieved for outsourced maintenance and projects
3
IT Infrastructure Engineer Job Description
Job Description Example
Our company is hiring for an IT infrastructure engineer. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for IT infrastructure engineer
- Performs duties as assigned by immediate supervisor
- Performs tasks necessary to complete performance objectives
- Assists team members as needed
- Lead the design of a large scale Cassandra deployments
- Participate in daily sprint meetings and provide updates to assigned tasks
- Ensure compliance of all solutions to established security guidelines, approved standards, and approved company policies
- Maintenance/Administration of company's Virtualization platform
- Maintenance/Administration of company's Data Protection platform
- Provide ongoing capacity updates to management for company platforms
- Work on services installation and provisioning overflow
Qualifications for IT infrastructure engineer
- Proven ability to apply clear critical thinking in complex, stressful situations
- 5 -7 years of technical experience and in-depth skills managing and supporting Microsoft Exchange 2003/2007/2010/Office 365
- Proficient in troubleshooting and root cause analysis
- Ability to create and willingness to share technical and procedural documentation
- Detail oriented with customer service excellence skills
- Proficient skills in Microsoft Word, Excel, PowerPoint and Visio
4
IT Infrastructure Engineer Job Description
Job Description Example
Our company is growing rapidly and is looking for an IT infrastructure engineer. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for IT infrastructure engineer
- Write/engineer network device configuration scripts with associated change documentation to meet project goals and deadlines
- Review and provide feedback on change documentation/engineering of other engineers
- Undertake routine preventative measures and implementing, maintaining and monitoring network security, particularly if the network connects to the internet
- Provide training and technical support for users with varying levels of IT knowledge and competence
- Tracking resolution of all open incidents both internally and with third parties (when required) to ensure that SLA’s are met and escalating to the Head of IT where appropriate
- Support the IT Services Coordinator in providing the Divisional IT Support Service
- Initiation of escalation procedures when incidents are not resolved within the required Service Level
- Contributes input into infrastructure architecture and ensures infrastructure architecture is implemented as intended
- Identifies and resolves highly complex or specialized issues that may require departures from traditional approaches and the establishment of new techniques and processes Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors
- Gather business and system requirements from teams across Juniper supporting the creation of architectural, design and operational requirements
Qualifications for IT infrastructure engineer
- Proficient with Windows server builds
- Experience with SMTP email routing and solutions such as Cisco Ironport and Sendmail
- Working knowledge in PowerShell scripting or any other form of scripting and automation
- Experience with SharePoint 2013 (On-premise & Cloud version), Symantec Enterprise Vault and MessageLabs
- Ability to multi-task and track the status of multiple projects and issues at once
- Exchange certifications
5
IT Infrastructure Engineer Job Description
Job Description Example
Our company is searching for experienced candidates for the position of IT infrastructure engineer. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for IT infrastructure engineer
- Leveraging Python, Ansible and some shell scripting to automate manual processes
- Occasional travel to sites hosting Horizon infrastructure
- Perform WAS, tcServer, PCF version upgrades and/or migration, applying fix packs and work with systems engineers for upgrades to operating systems, hardware
- Manage queue of incoming SSO requests, prioritizing according to business need
- Negotiate timing and set expectations with the business for each request
- Manage small projects and enhancements across the SSO team, as needed (certification renewal)
- Update and create SSO documentation for technical support groups, as needed
- Communicate updates and backlog of requests with management
- Operate as a technical expert on infrastructure projects pertaining to Single Sign-On, authentication services, directory services, and general IT application design, architecture, capacity planning, operations and DR
- Train/Mentor junior staff members as appropriate
Qualifications for IT infrastructure engineer
- Must be willing to follow established procedures and guidelines including adhering to Arrow’s IT change control policy
- MobileIron or other MDM solutions experience
- Experience with Active Directory migrations (domain collapses, user/computer migrations)
- 10+ years MS Windows server experience including Server 2003, 2008 and 2012 with experience in working on Software/Patch Deployment software such as SCCM, WSUS, Experience on Scripting on Windows Platform -- VBScript/WMI and Powershell
- 10+ years of experience in managing storage devices (SAN/NAS) and backup systems
- Experience with major enterprise hardware platforms, UCS, HP, EMC, etc in an enterprise environment