Support Executive Resume Samples

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L Sanford

Leonie

Sanford

6847 Cummerata Underpass

New York

+1 (555) 969 7599

6847 Cummerata Underpass

New York

Phone

p +1 (555) 969 7599

Experience Experience

Phoenix, AZ

Internal Sales Support Executive

Phoenix, AZ

Swift, Cassin and Lang

Phoenix, AZ

Internal Sales Support Executive

Develop and nurture the existing client base to retain existing business levels and create new opportunities
Monitoring reports and working on any discrepancies that may arise
Develop new revenue streams and pipelines
Be reflective of client behaviours and develop rapport
Supporting the wider business in providing new leads for potential new customer conversions
Responding to incoming queries and providing quotations accordingly
Arranging qualified potential appointments for External Account Manager

Boston, MA

Account Commercial Support Executive

Boston, MA

Rice Inc

Boston, MA

Account Commercial Support Executive

Work with regional billing leads to ensuring effective working capital management
Working closely with the account team to provide an overall commercial picture, issues for management attention and action agenda
Resolve day to day commercial issues raised by the client support team, engagement managers / partners and other stakeholders
Support the contract management activities of engagements
Ensuring effective and efficient contract management
Prepare relevant management information
Providing financial / pricing support on proposals for new projects and other commercial negotiations

present

Detroit, MI

Business Support Executive, Kota Bharu

Detroit, MI

Nolan-Kemmer

present

Detroit, MI

Business Support Executive, Kota Bharu

present

Assist in monthly meeting to provide performance/operational issues
Other tasks assigned by Branch Manager or The Management
Performance Management
Performance reporting to BM - on overall general admin Credit control, financial, customer service and claims
To authorise URGENT payment in AS400 in the absence of the Branch manager. The BMs to counter check & sign the payment authorised when back to office
Responsibility with controls / compliance for CBC, premium warranty chasing by Account Support and Admin Support reporting to Branch Manager
Monitor performance of admin staff in Customer support, scanning, CBC & report to BM

Education Education

Bachelor’s Degree in Accuracy

University of Georgia

Bachelor’s Degree in Accuracy

Skills Skills

Strong knowledge on internet browsers (e.g. IE, Chrome, Firefox)
Attention to detail
Ability to work on own initiative
Should be fluent & excellent in written and oral communication skills
Well presented and professional outlook
Troubleshoot and resolve basic customer problems
Provide good telephone support to customers
Excellent writing skills
Excellent communication skills
Ability to perform under pressure

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Technology Enablement System Support Executive Resume Examples & Samples

Enable FDS to meet the changing needs of the businesses and clients that it supports, and to operate at industry leading levels of efficiency, effectiveness and control
We focus on People, ensuring that our customers, colleagues and communities trust us to drive excellence in our services and solutions through our culture to push boundaries with continued Innovation and Pioneering approaches
We are dedicated to the attraction, development and retention of IT/Finance professionals, who provide a quality service to FDS through business and change management expertise, innovative solutions and trusted advice
The Support Executive supports the Operations Manager in managing the key FDS product/reporting tools utilized across Barclays Africa to ensure the reporting process is effective and efficient. Support all central build the bank change within FDS
Review and support countries in monthly submissions into ABID, RAPID and Tm1
Communicate hierarchy changes and month-end procedures to African businesses
Support user issues relating to inputs and reporting from ABID, RAPID and Tm1
Support FDS Governance with system related issues
Centre of Excellence for product system feeds into General Ledger
Provide guidance and advice to in-country product system owners
Ensure in-country FDS reporting capabilities are aligned and consistent
Assist in maintenance of in-country FDS system processes and ensure alignment to One Africa
Support for RAPID and first escalation to FDS
Support product system owners with feeds into local general ledgers
From an Operations perspective provide guidance for reporting implementation from FDS perspective
Maintain BA finance reporting tool ABID aligned to Barclays GBID structures
Provide input and support for all new system and reporting tool initiatives to enhance the FDS environment
CA (SA) / CIMA
Minimum 3 years banking experience working in Finance/It related roles

Market Support Executive Resume Examples & Samples

Track and monitor competitive performance in terms of rate parity and availability parity to support Market Managers in key markets
Use price comparison software and manual research techniques to assess the competitive position of key given destinations and ensure lastminute.com is maximizing its conversion from visitors
Act upon pricing research to contact hotels and fix problems by loading Special Offers, Availability, Dynamic Package Rates, “Top Secret” (opaque) Rates
Attend all relevant trade events and visit suppliers if directed by Market Manager
An Administrative powerhouse - The ideal candidate will be someone who can keep on top of multiple work-flows and deadlines, can analyze data from numerous reporting sources and who maintains attention to detail under pressure. This role has little administrative support – the successful candidate will not only make the decisions, but will act upon them as well. There is a significant use of various internal systems and an aptitude for learning multiple systems is a must. Also time management is key to managing the multiple deadlines which are part of this role, including being able to react quickly when called upon
In addition – the candidate should be motivated by having clear targets and must enjoy contributing to the culture of a small, fun, dynamic team
Minimum of one year in industry
An analytical approach to problems
Good working knowledge of all Microsoft office and PC applications
Aptitude to learn new systems quickly
An understanding of online travel distribution
A knowledge of the key players within the online industry

Presentations / Sales Support Executive Resume Examples & Samples

Managing the development of innovative presentation materials, including information gathering and incorporating digital marketing and other presentation technologies into the materials, within brand guidelines
Internal stakeholder engagement, working closely with various teams across the business, including Fund Managers, Performance teams and channel marketing teams to develop product knowledge and to inspire creative presentation content
Excellent design skills, including being highly experienced in PowerPoint, Word and Excel
A keen interest in Asset Management and investments
Strong academics, educated to degree level and above

Internal Sales Support Executive Resume Examples & Samples

Working from various tools available create opportunity to target a prospect client list
Identify potential revenue streams and work towards confirming client meetings
Develop new revenue streams and pipelines
Contribute towards marketing strategies that would impact new revenue streams and pipelines
Develop and nurture the existing client base to retain existing business levels and create new opportunities
Reporting on a weekly basis regarding new wins, losses if any and competitor movement
An understanding of the sales cycle and process would be advantage
Driven and motivated by results
An influential communicator with passion
Be reflective of client behaviours and develop rapport

Service Delivery Support Executive Resume Examples & Samples

The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer
Single point of contact for Service Delivery for the creation of Sales and Purchase Orders
End to End administration of the ‘perfect order’ process
Success measured by aged debt and margin management.* *As a Service Delivery Support Executive your main responsibilities will be:-
Responsibility for receipting purchase orders and ensuring sales orders are booked
PO/SO Cancellations – Ensure correct procedures are followed for audit
Maintain Sales Order Tracker - ensure up to date records of orders are kept and collate (chase) any aged orders
Filing Job bags – completing supplier KPI tracker ensuring ability to produce stats
Distribution of Customer Purchase Orders to Job Owners
PO Reconciliation – Ensure all orders received are fully billed
Management of DAM Email Inbox
Process all RMA’s – Support Contact Centre – Manage Returns in Siebel – full audit trail is required and visible
Provide cover for the Order to Collection Executive – Ensure Stationery NCR Orders can be processed
Weekly creations of the PO cleanse report to highlight aged/overdue PO’s

Sales Support & Executive Assistant Resume Examples & Samples

Background as sales support assistant, office assistant –experience of working with sales team
At ease with figures, excel files and data management
Fluent in English verbal and written
Experience of working in a corporate/mutinational environment
Strong, professional communication skills (written and verbal)
‘Can do’ approach to helping achieve customer satisfaction as part of a team
Highly organized, with a structured approach to managing workloads, dealing with issues, prioritizing activities, etc
A professional disposition at all times
Discreet and confidential
Capable of working on own initiative
Able to interact effectively with a wide range of people, both internally and from customers, partners, suppliers etc
PC literate including proficiency in Outlook, Word, Excel, PowerPoint, etc
Experience in Salesforce.com would be an advantage

Customer Care Support Executive Resume Examples & Samples

Advocate the Environment, Health and Safety initiatives within your team and in close liaison with the wider department and EHS function
Ensure the correct processes are consistently applied to achieve the best service to the customer
Integration of orders via EDI into SAP, investigate any integration errors
Monitor orders to ensure integrated correctly from the Sales Force Terminal (CAS), Optimise, Staff Shop Sales and investigate any failure
Releasing of Promotional and Basic orders to the warehouse for picking and check combination of orders is effective
Support and actively contribute to ad hoc projects and tasks

GMI Production Support Executive Resume Examples & Samples

Provide production and non-production support for Future & Options and OTC Clearing operations, primarily involving support of the GMI Futures Back Office System as well as associated middle office, reporting and clearing-related systems
Interact with end users to provide support solutions to day-to-day issues and inquiries
Interact and liaison with offshore and onshore technical support and development teams
Serve as a proficient technical resource
Interact with Exchanges and our upstream and downstream partners
Work as part of a larger Global Team that supports GMI and ancillary applications written around GMI for reports, configurations, etc
Interact with other tech teams such as AS-400 sys admins, networking groups, DBAs, Compliance and Change Management
Perform deployments via Aldon/Turnover
Interact with our offshore teams and provide instructions, documentation and training of new procedures and processes that are instituted onshore
Interact with developers to ensure KT of any new processes has been accurately and sufficiently communicated to our support teams
Maintain metrics (team as a whole) to provide useful and meaningful reports required by management
Coordination of various projects from support standpoint for some of the vendor developed applications. (SunGard, Ion trading, etc)

Database & Analytics Support Executive Resume Examples & Samples

Coordinate each GCD update with the business units who supply source data and with the bureau who execute the update. Carry out pre- and post- update routines and troubleshoot data issues as and when they arise (GCD dataset specifically)
Develop reports, dashboards and analysis of analytical and statistical reports with recommendations
Support list rental activities on behalf of EIU and The Economist
Ensure timely production, maintenance and distribution of reports
Identify and improve areas where the quality of the data on the GCD or analytics platforms could be improved
Be responsive to specific requests for counts, profiles and analysis reports from business units and support on project work
Establish good working relationships and communication channels with relevant departments around the Group worldwide
Stay up-to-date with the latest industry trends developments and best-practices
Be educated to a university degree or equivalent
Have an understanding of database in particular marketing and database marketing
Experience in web analytics and/or web analytics deployment (desirable but not essential)
Experience in identifying AB/Multi variant testing opportunities and creating audience segments (desirable but not essential)
Be proficient with Microsoft Access, Excel and Word
Knowledge of media research and publishing world would be an advantage
Experience with online analytics systems such as Omniture, Coremetrics, Webtrends, Google Analytics would be advantageous. As well as knowledge of SQL

Regional Sales & Business Support Executive Resume Examples & Samples

Show proactivity and flexibility to adapt to rapidly changing circumstances, and get the most from the role’s opportunity
Demonstrate your ability to take ownership of situations yourself and solve problems
Excellent written and verbal communication skills with strong command of the English language. Diplomacy in the right situations
Confidence to speak up and negotiate with colleagues and managers when priorities conflict
Willingness to help and influence colleagues, contributing to discussions in your work groups
A strong customer focus with a self-motivated and positive can-do attitude,. An ability to work individually as well as part of your team
Creativity and initiative to develop and enhance the output from tasks you undertake
Excellent aptitude to work with figures is essential, with a solid working knowledge of Microsoft Office packages, especially Excel

Sales & Bid Support Executive IP Resume Examples & Samples

Ability to work well in a team environment as well as independently when necessary
Good interpersonal and communication skills to communicate with a range of people both inside and outside of Xerox
Good time management and prioritisation skills so as to be able to complete multiple tasks within deadlines
The motivation, drive and initiative to develop new skills, get involved in new projects and pieces of work and to be able to work with minimal supervision
A good working knowledge of Microsoft Office packages (including Word, PowerPoint and Excel) Application Process As part of the application process, please attach a covering letter with your CV answering the below 4 questions and finally ranking your preferred choices
What skills, competencies and technical abilities have you acquired to enable success in this role?
Tell us about something you have done that you are proud of

Contract Support Executive Resume Examples & Samples

Raise Purchase Orders for suppliers to perform task/ works - containing high levels of detail and specific instructions
Contacting Sub Contractors/ Suppliers to negotiate quotations for materials, service delivery and various spend items
Generating sales invoices for monthly fixed values and variable works
Process Supplier Invoices for payment, ensuring that all invoices received are accurate and conform to the company's invoice requirements
Assist the management team in rostering staff, scheduling cover for absence/ sickness, recording annual leave etc
Assisting the Contract Manager in ensuring compliance with Health & Safety requirements, including H&S reporting (e.g. Hazard Reporting & Toolbox Talks) and promoting a safe working environment
Assist the management team in scheduling staff training and maintaining staff records
Deal with all Sub Contractor/ Supplier queries - Ensure any issues are dealt with in a timely manner
Process Engineers Timesheets on weekly basis
Process Engineers Expenses on a weekly basis
Deal directly with various suppliers regarding the ordering of staff uniforms, Personal Protection Equipment, IT equipment etc
Ability to build strong relationships with existing team members, the customer, suppliers and head office staff
Ensuring compliance to Company policies and procedures
Ensuring that sales invoices are raised in a correct and timely manner
Ensuring that Extra Works jobs are raised, billed and closed in a timely manner at the correct gross margin
Raising purchase orders in line with company requirements
Assist the Contract Manager with all financial aspects of the contract e.g. Debt
Understanding the Key Stakeholders and their requirements
Strong IT Skill set with a minimum of intermediate level Excel skills
1-2 years' experience working in a similar position or accounts background
Pro-active and intelligent person with excellent time management & organisational skills
Previous experience in a customer facing role using operating systems such as Dynamic XS
Ability to work under pressure and work to a flexible schedule

Account Commercial Support Executive Resume Examples & Samples

Lead monthly billing processes including preparation, QA and internal confirmations – and being point contact between EY and client for approvals and invoice issuance/debtor collection
Work with regional billing leads to ensuring effective working capital management
Resolve day to day commercial issues raised by the client support team, engagement managers / partners and other stakeholders
Prepare relevant management information
Work with closely with EY engagement teams and account team across the globe, as well as potentially developing relationships with client procurement and finance teams

Internal Sales Support Executive Resume Examples & Samples

Providing customer quotations which could be standard or bespoke
Scheduling the follow up communication
Providing consultative advice and guidance around products and services available
Identify cross selling opportunities within the group and share this information within the internal relevant community
Support the customer base with product learning and training presentations where required
Maintain regular contact with the customer base updating on product development and solutions delivery

Support Executive Resume Examples & Samples

Level 1 Customer Support
Provide good telephone support to customers
Answer and log inbound calls and emails
Escalate calls in line with escalation process
Action all assigned support steps within 3 days
Troubleshoot and resolve basic customer problems
Contribute positively towards team KPI's
Meet goals and objectives on time
Set high personal standards
Excellent organisation and administration skills
Ability to perform under pressure
Assured, calm and concise telephone manner
Well presented and professional outlook

Digital Sales Support Executive Resume Examples & Samples

Booking Digital campaigns in to Ad Point, ensuring all information is entered correctly
Campaign and booking amendments in Ad Point when requested by the Digital Sales team
Produce and share monthly competitor analysis reports
Supporting sales in the sales process by providing assistance with preparing proposals & supporting information for clients, providing creative as and when
Maintaining a suppository of proposals, case study and campaign reports in the Digital hub
Effective incident assessment and escalation of issues with campaigns
Comprehensive understanding of Commercial systems including; Ad Point, Salesforce (inc. Issue Management), GMail, Tableau, Google Apps

Business Support Executive for AML Resume Examples & Samples

Recommend the risk rating of the customer for approval
Assist with the department ad hoc compliance duties
Proficient in Microsoft Office applications especially in Word, Excel and Powerpoint
Able to work independently without much supervision as well as a team player

Workplace Investing Sales Support Executive Resume Examples & Samples

Preparation of business proposals, questionnaire and survey responses for prospective UK DC & Multinational clients and for existing DC client plan reviews
Liaise with external benefit consultants and clients on new business opportunities
Preparation of Consultant ‘panel’ responses
Preparation of new business presentations for the Business Development Team
Preparation of Consultant presentations for the Business Development Team
Preparation of sales briefs for Senior Management and Business Finance to evaluate new DC business opportunities
Updating of industry and consultant databases to support the sales effort
Production and distribution of internal ‘client win’ documents detailing new business appointments, starting the new account process
Assisting in the maintenance of Fidelity’s proprietary databases to monitor and record sales prospects
The ability to build and enhance relationships both internally and externally as this is an external facing as well as an internal facing role
Production of ad-hoc marketing materials, client due diligence reports, presentation materials and data analysis for new business enquiries
Strong communication skills - written and oral
Highest attention to detail
Numerate - ability to interpret and utilise statistical data
Ability to work under pressure to deadlines and on own initiative
An investigative and resourceful approach to problem solving
Ability to identify Fidelity’s differentiating/competitive features
Ability to build close working relationships with other Fidelity departments
Relevant experience in RFP related roles preferred
Some knowledge of investment funds and products
Computer literacy - excellent Excel, Word and general IT skills
Strong educational background; degree level preferred
IMC, FAFC or IAC qualifications preferred though not essential
Willing to undertake further study, if required

Graduate Sales Support Executive Resume Examples & Samples

Full ownership over the production and maintenance of sales aides, presentations and pitches, and quarterly and annual reports, with the support of the marketing team
Reviewing and updating data needed for the sales materials and performance reports
Management of their CRM system ensuring the end-to-end sales process is correctly logged and monitored
Client-centric attitude, being alert and reactive to customer inquiries and proactive in delivering results
Identifying potential business leads for the team to chase
Working closely with the wider sales team across the UK and Europe to help with investor relations, establishing potential new leads and responding to ad-hoc client queries via phone and email
Diary management and ad hoc assistance to wider sales team
Educated to degree level or equivalent
Mastery of MS Office, particularly Excel and PowerPoint
Previous internships in investment management with a passion for or interest in the asset management industry
Self-starter with a strong work ethic and ability to work in a dynamic, but high-pressure environment confidently and competently
Fluency in English, both verbal and written

Dealer Sales Support Executive Resume Examples & Samples

Proactive and regular (ie: daily) dealer telephone contact to manage the day to day relationship
Deal Progression: Liaison between Business Manager and Acceptance teams to provide submitted deal information regarding approval and/or decline
Dealer training: AML and NCCP requirements, sales and relationship training, etc
Dealer reporting: preparation and dissemination, any specialist development needs
Support the Sales Managers in the field
Monthly progress reporting, RSR management
Wholesale facility and dealer profitability monitoring

Input Operations Business Support Executive UAE Resume Examples & Samples

Conduct various local analysis to address questions on operational trends, impacts, KPIs, financials, etc
Use statistical/MIS tools to extract actionable information and produce reports to support finance, management and operational statistics
Work across departments to ensure that correct data is being used to address analytical questions and fully understand the data sources needed
Work with Area IO Leader on key Initiatives and provide best practice project management across markets to make sure timely delivery
Bachelor’s degree in Statistics/Finance/Management, Operational Research, or Management of Information Systems (MIS)
Nielsen Operational Experience > 2 years (ideal)
Strong competencies in trend analyses, sampling, data aggregation techniques, automation, generalization and working knowledge and experience on large volume of data and databases
Excellent analytical problem solving skills and attention to detail
Ability to prioritize and manage multiple projects – excellent project management and coordination skills
Outstanding oral and verbal communication skills and ability to communicate effectively with both statistical and non-statistical audiences
Proficient with Microsoft Excel, Word and Power Point

Commercial Support Executive Latin Resume Examples & Samples

Learning Management System (50% of time)
Administration and maintenance of LMS platform which includes user account management, as well as creation and uploading of courses assigned by training managers. Assign science and/or product tests aligned with training manager´s calendar. This person is responsible to keep the home page updated and aligned with training strategy and needs. This position create reports (according to needs) related to tasks and/or assigned courses, generating score reports discussed with the training team, as well as other areas such as sales (Sales force, District managers and BEST). This positions has also a continues and fluid communication with users as well as other teams in order to keep the platform updated and align to business needs
Demonstrates knowledge and advises on usage of learning technology (including Learning Management Systems), Abbott’s desktop technical environment, authoring tools, and interfaces; stays abreast of trends for delivery of new technology, technical standards and best practices
Demonstrates knowledge of learning methodologies to analyze, recommend, design and develop learning solutions and technology strategies to address performance, skill and knowledge gaps and drive technical capabilities
Implements and maintains a validated learning management system in compliance with OEC and Abbott Nutrition company policies and procedures
Serves as the lead business liaison and manages external vendors to ensure outsources programs / products meet internal requirements / objectives
Collaborates with cross-organization and cross-functional team members (e.g., Field Sales Forces, National Sales Training Departments, Marketing, Human Resources, Commercial Services Departments, Information Technology, etc.) to execute best-in-class LMS resources
Partners across the Abbott enterprise to drive for greater efficiencies of LMS management, utilization and best practices. Serves as a key contributor in regular meetings with other site Administrators, SuperSite and IT administrators to resolve issues and drive for improved practices
The role requires ability to collaborate, coordinate and negotiate across multiple business units, cross-functional areas across Abbott Nutrition
Pharmaceutical experience as market analyst, business intelligence or other commercial areas
Fluid English and Spanish, with written and verbal skills
Strong analytical and strategic thinking and collaboration skills required
Excellent written/verbal communication and presentation skills
Demonstrated customer focus-internal and external
Self-motivated/self-starter who identifies needs of the Learning Management System and brings solutions to address needs
Ability to influence others outside direct line of control
Knowledge and domain of IT programs in order to support the commercial team more efficiently
Experience with Business Intelligence Platforms (as QlikView, Tableau and others)
Know-how with Dashboards building and management
Knowledge in Analytics, Access, Cognus and database management
Previous experience with CRM platforms (i.e SFDC) is desirable

Clinical Laboratory Support Executive Resume Examples & Samples

Travel up to 75% of the time both domestically and internationally by any means necessary to support business goals
Understand and comply with applicable EHS policies, procedures and guidelines
Strong customer service orientation and the ability to troubleshoot on the spot
Ability to manage large-scale projects with multiple stakeholders and process owners
Ability to influence and lead without direct authority
Advanced understanding of how to build relationships and effectively articulate the Division's message with key account stakeholders
Ability to build and maintain relationships with key individuals, both internal and external; understand how to manage the dynamics required to ensure efforts support organizational objectives
Strong ability to prioritize
Ability to apply analytical thinking, problem-solving skills and critical-thinking skills; ability to make decisions where there are competing demands

Consultant Support Executive Resume Examples & Samples

To prepare quotation for Customer Service Consultant (CSC)
To get parts cost & lead time
To get contractors cost
To get labour cost from Operations
To get costing sheet and quotation approval from management
To obtain legal advice on customers contract terms and conditions
To obtain approval on contract terms and conditions
To follow up with customers on job claiming process
To update order into Sales Pipeline promptly and accurately
To provide Service Agreement renewal to the customers
To arrange parts delivery or collection for parts customers
Perform any other duties or undertake additional role from time to time, whether ad-hoc or otherwise, as assigned by the management

Production Support Executive Resume Examples & Samples

Represents the enterprise to the client and the client to the enterprise
Proven knowledge to represent the enterprise’s entire range of products to the client and the industry
Prior experience with Loan Originations products (LOS), such as Empower or LendingSpace preferred
Exhibits a high degree of initiative and analytical skills to handle and solve complex problems with minimal impact to the enterprise and the client
Viewed as an expert resource by peers and coworkers, maintains a good working relationship with both internal and client management, and has a thorough internal working knowledge of the enterprise
Displays strong leadership qualities, decision making abilities, and strong business judgment
Possesses strong personnel management skills
Responsible for production support relationship management for one or more assigned clients strategic to the enterprise
Serves as a primary production support escalation contact and client liaison with the responsibility for client communication, client reporting, and incident management, as well as the overall management of client relationship from a production support perspective
Identifies areas where continuous improvements within structure/model can be applied
Maintains contact with client at an executive level, focusing on the strategic nature of the relationship. Represents the enterprise to the client and the client to the enterprise
Works closely with client and internal partners on ticket management and incident resolutions
Works to refer opportunities for non-production support requests to Client Services, share information with Client Services partners that may assist them in providing billable SOW support
Manages production support, client communication, and SLA reporting in accordance with contract requirements
Identifies tickets for non-production support issues, and provide recommendations to clients on how to reduce/eliminate non-production support volumes
Monthly forecast and invoicing review (for clients with production support SOWs)

Cards Product Support Executive Resume Examples & Samples

Good communication and personal skills
Meticulous
Able to work effectively within tight timeline
Good in Microsoft Word, Excel and PowerPoint applications

Operations Support Executive Resume Examples & Samples

Ensure that the daily operations meet the agreed SLAs and adhere to the relevant regulatory requirements
Support all related initiatives and meeting agreed goals and service standards
Proper and accurate management of all policy related documentation which includes the scanning and indexing of these documents for easy retrieval and preparing the policy folders ready for offsite storage
Ensure accuracy in the policy packaging and dispatch process
Handling of correspondence to clients (i.e. redemption letters, reports,..etc)
Participation in ad-hoc projects and User Acceptance Test activities
Assist the line manager in the compilation of data for management reporting
Assist the line manager on off-site storage matters like offsite storage issues resolutions and settlement of relevant invoices
Liaise with the designated vendor where necessary
Build relationships with key internal & external stakeholders to develop excellent collaboration and to exchange ideas and information
Logging and allocating of daily inflows of work
Completion of work tasks
High level of product knowledge in order to complete tasks and queries via email and Helppoint telephone line
A Level
At least 1-2 years experience in similar/related function
Knowledge of Life Insurance products and Ops administration processes
Proficiency in English, both written and oral skills
MS Excel knowledge is essential
Demonstrate good customer services
Good team spirit and capable of building relationships across peer partners
Good negotiations skills and a good understanding of how to influence and gain buy-in from peers on new ideas and concepts
Ability to work in a multi cultural environment

Restaurant Support Executive Resume Examples & Samples

Managing Deliveroo’s Restaurant Admin
Assessing restaurant menus, proofing and editing digitised menus
Data Analysis & Reporting
Invoicing Resolutions
Data Entry
Liaising with the Operations team and drivers on live and past orders
Documenting delayed orders or unusual occurrences and flagging with AMs
Daily communication with Account Managers on a National Level
Coordinating with the Lead Driver for Troubleshooting and Tech Replacements
Organising Restaurant Equipment for Daily Installs
High level of motivation, organisation and experience in meeting tight deadlines
Good judge of character
Comfortable with technology
Good level of written and spoken English
Happy to work long hours
Excel experience is a plus

Vnc-sales Support Executive Resume Examples & Samples

Accountable for driving and administering OneDamco project lead generation activities, through performing initial application of Qualification Criteria and thereafter assigning the sales leads to appropriate commercial resources (including registry of leads in Damco system)
Accountable for the creation codes for all relevant customers within the various commercial team members’ customer portfolios
Accountable for supporting commercial team members with preparation of timely responses to RFI (Request for Information), RFP (Request for Proposal), RFQ (Request for Quotations) enquiries from customers, including required liaison with local and international Damco team members, data gathering, and preparation of response via approved documentation

Payment Support Executive Resume Examples & Samples

Support our customers' fraud prevention efforts by using our products to monitor suspicious activities for online banking, mobile banking and other payments technologies
Clear the payment queues - (general) tickets related to payments, customers & taxi drivers on a daily basis
Run investigations regarding payments that are unsuccessful
Manually approve payments and update booking details
Liaise with other departments when required
Check on daily emails regularly
Ensure that work is completed in accordance with established procedures and standards
Acquire and update knowledge on procedures related to relevant processes
Work well independently, complete assigned tasks in the established time frame, complete regular assignments without reminders or additional requests
Process work as requested by Team Leader/Manager
Participate in team meetings, activities, promotes team spirit
A Diploma or Degree holder in any relevant studies
At least a year of relevant working experience in customer/ client facing
A minimum of 2 years relevant working experience and a year in people management
Preferably Customer Service or Fraud Prevention experience
Knowledge of fraud will be an added advantage
Demonstrated proficiency with Microsoft Office, specifically Excel and Outlook
A strong critical and analytical thinking, time management, decision making and problem solving
Desire and ability to work in fast-paced, high-growth environment
Willing to work on 24/7 shift

Tcoe-tools Support Executive Resume Examples & Samples

Good knowledge on HP Quality Center/ALM Testing Tool and Quick Test Pro/UFT and Test Complete
Quality Center/ALM Project migration
Vbscripts knowledge
Knowledge of Database concepts and SQL
Customization and workflow implementation
Strong knowledge in writing Excel Macros
Experience in creating customized reports (Query Building)
Proficient in QC/ALM User Management and Provisioning
Handling issues related to Quality Center/ALM
Work closely with the Application Testing/Tools Support Team for various Testing Tools issues (QC/ALM, QTP/UFT and Test Complete)
Day to day QC/ALM Admin and QC/ALM User Management support
Modifying workflows (vbscripting knowledge required)
Interact and communicate with various Teams and Stakeholders
Provide QC/ALM usage reports

Campaign Support Executive Resume Examples & Samples

Build project management trackers and support team members on day to day activities
Coordinate with external and internal agencies to create fit for purpose assets to power campaign media plans and drive increased return on investment
Provide support to campaign managers on daily tasks
Ensure the growth of the Philips owned domains such as the brand website and the Philips online shop
Ensure marketing campaigns support marketing are delivered on time and with quality
Analyse campaign activity, provide reports and identify areas for optimization

Operations Support Executive Resume Examples & Samples

Monitor digital sales is properly captured, proper fulfilment, reporting any anomalies, troubleshooting with the internal team on functionality and integration/implementation points
Minimum 2-3 years of work experience
Working with ecommerce or online business will be an added advantage

Latin Support Executive Resume Examples & Samples

Build strong working relationships with Sales organization to ensure processes and procedures meet both internal and external customer expectations
Provide consultative feedback in meetings and conference calls regarding new products and business processes. Make recommendations; provide insightful feedback regarding the support liability and possible customer impact and issues before new products are deployed
Provide phone and email support to internal Travelport personnel such as Account Managers, conversion/ implementation managers and trainers onsite with questions
Represent Account Managers and customers needing incident prioritization and escalation
Support Account Management team on customer communications and provide updates on known issues impacting customers
Support Account Management by working with top callers and top call drivers report in order to analyze opportunities for training, product enhancements or service improvements
Create reports for Account Management on specific accounts that are produced both on a regular schedule and an ad hoc basis. (Cognos)
Manage Infinity process activation on incidents for Account Management
Provide account support in conjunction with Account Managers which are aligned with Travelport’s and customer’s business requirements
Work with Account Management in developing and maintaining strong relationships with the key users and influencers within an agency location, ensuring business solutions are understood and valued by the customer
Ensure all competitive information is relayed back to Account Management
Provide technical expertise to Account Management and customers on the integration of Travelport products and set priorities for all core reservation system problems and application issues by using formal guidelines for Latin America
Request intervention of Account Management as appropriate and escalate issues to the appropriate groups based on the current business process. Responsible for clearly communicating customer issues for follow-up and closure
Support Account Management in fulfillment requirements and provisioning interpretation
Must be able to prioritize multiple service requests from high profile, high revenue and diverse customer groups and escalate appropriately via support channels and alerting Account Management if appropriate
Provide professional customer presentations and provide consultative feedback to customers as needed
Provide Beta Product subject matter expertise for new products or enhancements. Participate in or provide feedback on pre-beta conference calls. Gather and report on critical information which may affect deployment including testing of products using established test plans
Ensure high levels of customer satisfaction through effective support and excellent customer service
Implementation and or training support as needed for activities such as floor walker for new and established customers
Quality assurance of incidents, monitor incidents requiring action on key accounts designated by Account Management, upon request or assigned
Maintain up-to-date knowledge of all company products and services on Worldspan, Apollo, and Galileo systems
Support AMs and customers in ADMs (Airline Debit Memo) follow up process
Requires excellent interpersonal skills as well as superior written and verbal communication skills
Demands an excellent understanding of the business processes of agency and vendor customers, and the ability to apply those skills to problem/ issue resolution with customers, vendors, Marketing, Sales and Service, and Customer Service Delivery staff as appropriate
Must be able to effectively communicate with all levels of Development and Management in offering support/ recommendations for Travelport products and services as well as enhancements to existing products
Must have an understanding of the diversity both within the agency and vendor communities, but also within the company
Negotiation, project management, task delegation and organizational skills are required
Customer Service emphasis
Flexibility and ability to multi-task
Ability to work in a changing technical environment
Ability to identify and communicate possible revenue opportunities
Interact with varied customer types, vendors, peers and upper-level management
Overall Knowledge of all Travelport brands
Experience of working in a global matrix organization ideally of similar size and revenue to Travelport or bigger
Technical understanding of GDS functionality and Industry related work experience would be advantageous
Strong knowledge of key Travelport and 3rd party products and their functionality
Excellent level of technical awareness with an excellent knowledge of Travelport GDS or CRS products and services advantageous, continually developing knowledge
Understands customer requirements and can map to Travelport products and solutions
Understands and is able to articulate the relevant value proposition
English skills required
High School Diploma or equivalent work experience
Professional relevant qualifications desirable

Online Product Support Executive Resume Examples & Samples

To resolve / trouble (Technical) queries in a professional, efficient and timely manner, including the provision of customer orders for transcripts and articles within agreed SLAs
To provide remote and/or site set up of Alerts and searches for customers as instructed whilst promoting enhancements on our different products
Capture Sales lead request and ensure they are logged appropriately, to managing ticketing request and queries in a timely and professional manner
To collaborate with Sales Account Managers, Sales Account Handlers and colleagues in Customer Operations to ensure that issues impacting the customer are resolved quickly and efficiently and customer satisfaction is maintained at all times
To maintain accurate and current product knowledge across the entire range of Thomson Reuters online services
Experience of working within a customer service environment dealing with customers queries over the phone
Demonstrable experience of a similar role
Systems knowledge: SAP, ticketing, CRM
Advanced knowledge of Sweet & Maxwell product and services an advantage
Experience of working with internal and external customers desirable
Advanced product and service knowledge order to meet customer requirements
Educated to degree level desirable – law qualification is also desirable

Sales Support Executive, Castrol Resume Examples & Samples

Working with Sales, Finance and Credit teams on customer account applications
Coordinating document preparation for Area Sales Managers
Contract preparation and SLA tracking
Update prospect listing of direct sales teams with opportunities
Managing on-boarding of new customers
Ensuring end-to-end completion of customer rebate system
Perform monthly reporting and ad hoc requests of sales managers
Support Sales team with pricing activity and troubleshooting customer queries
Provide and assist in administrative duties for the sales and management teams
Provide back up support for Administrator and Business Analyst where required

Business Support Executive, Kuching Branch Resume Examples & Samples

Direct Sales Engagement & Agency Support
Interaction with clients at customer service desk for walk-in and phone (complains, quotations, enquiries)
To ensure achieved cross selling target
Assist agents from time to time
To assist broker in their on and off site counter from time to time
Coordinate with BOAM for agency administration such as recruitment/ CPD point / training
Provide guidance to agents such as underwriting and product knowledge

Partner Support Executive Internship Resume Examples & Samples

Day-to-day pro-active communication with partners in your region by telephone, by internal messaging and occasionally in person to assist with the development of the business
Building productive relationships with partners to ensure that they offer the best availability and rate structure
Responsible for delivering a high level of service to accommodation partners in order to support building productive and continuing relationships
Discuss opportunities with partners that will help improve business by using Booking.com BV’s internal tool of priority setting
First point of contact for key local accommodation partners, answering questions and queries, taking action as needed
Participation in weekly team learning in your office
Advise accommodation partners regarding their (potential)webpages on the Booking.com website and how they can amend data with respect to supply, availability, specials, promotions
Liaison person for properties to contact when they have questions by phone and the Account Managers are unavailable
Providing properties with information and advice mainly by phone, including follow-ups
Looking after IT/administrative related tasks
In consultation with the Account Managers, provide information support to Booking.com BV for new and existing accommodations
Assist in the preparation of market visits, operational planning and projects

Digital Support Executive Resume Examples & Samples

Assisting in the day to day technical support of our client portfolio
Ensure documentation on all technical aspects of Nielsen product solutions is available to our clients
Helping clients to correctly implement and test our tracking codes on their websites, video players and mobile apps and trouble-shooting implementation issues
Assisting internal sales team in product/solutions presentations
Opportunity to assist with R&D and the testing of new projects and technologies
Involvement in ongoing continuous improvement projects and identification of best practice processes
An Information Technology, Computer Science or other web based technology degree a plus
Knowledge of or interest in web/internet technologies – HTML, HTML5, Flash, JavaScript, ActionScript, XML, Java, Objective C
App Development for mobile (Android/iOS) experience a plus
A can-do attitude and an aptitude for learning new systems and processes
Knowledge of or experience with online products and technologies, such as content management systems, online web video players, iOS and/or Android application
Strong proficiency in MS Excel (MS Office in general)
Attention to detail with the ability to consistently deliver ‘right first time&#8217
Outstanding organisational/time management skills and the ability to focus and prioritize
Creative problem solving and analytical skills with a strong focus on client service
Experience working with sales teams a plus

Business Banking Support Executive Resume Examples & Samples

Good Knowledge of Products and Services used by Business Banking customers including features, tariff / pricing & E2E processes
Good Knowledge of Internal instructions / procedures / policies / regulations
Good Knowledge of the Mod bank and other bank systems
Awareness of legislation affecting the Bank and customers (Local Banking Acts and Company Acts) and have the highest regard for confidentiality
Understand the roles and the responsibilities of Business Banking team
Good knowledge of the Bank’s service standards
Minimum 3 years’ experience in Corporate, Business Banking or any relevant function
Good track record of relationship management
A specific coaching and training plan will be developed in order to achieve accreditation for the credit course. Achievement of this “certificate” will be an integral measure of success in the role

Sales Performance Support Executive Resume Examples & Samples

7- 10 years minimum Sales and sales management experience, preferably in a Commercial business
Project Management and execution skills
Strong oral and written communication skills, and influence management expertise
Bachelor’s degree (Finance and Accounting knowledge a plus)
Strong ability to coach, motivate, and develop teams
Demonstrates ability to connect analytical work to the client needs and strategic objectives
Utilize Commercial Banking knowledge to act as key contact/execution lead for all regional and some national initiatives/projects
Ability to create and assist in the development of strategic and tactical plans and marketing initiatives
Utilize Commercial Banking knowledge and metrics to drive improvement in team performance, help advance sales, and increase market share
Ability to improve revenue growth by assisting client teams with support and tools to effectively prioritize, organize, and inspect CMP
Proficiently understand Regional structure and resources in order to complete projects efficiently
Work closely with Region Leadership teams and Market Leaders to develop, execute, and monitor Regional strategic plans, management routines, and implementation of major initiatives (including Regional face to face meetings, sales meetings, and Regional Executive Council)
Communicates sales/marketing policies, decisions and updates to associates
Manages day-to-day activities related to operational sales support and drive sales enablement
Evaluates overall effectiveness of sales activities through data analysis(e.g., calling activity, pipeline)

IM , Operations Support Executive Resume Examples & Samples

Review all fees chargeable to Fund ranges – administration, custody and out of pocket expense. Document, record and verify that all are accurate, resolve queries and ensure all are processed in a timely manner
Compile monthly management information on Fund statistics – AUMs etc
Provide administrative support in terms of keeping department procedures updated, reviewing fund documentation and co-ordinating ownership of the team’s core deliverables
Support the daily team interaction with outsourced providers (mainly TA and Fund Accounting and Trustee)
Assist with the preparation for board meetings, various committees
Support team by participating in service provider reviews
Experience in Fund Operations, Fund Accounting, Transfer Agency or Fund Operational Oversight
Strong Organisational Skills
Good Time Management
Self Motivation
Strong Communicator – verbal and written

Contract Support Executive Resume Examples & Samples

Accurately process all end of contract vehicle collections within the required timescales and to the required quality standard
Work with and respond to customers predominantly by email, reports and telephone in a professional manner and with a high level of accuracy, knowledge, and commercial awareness
Provide a highly professional level of service to each customer by understanding the enquiry; gathering and researching information whilst taking responsibility for the accuracy of the information provided to both internal and external customers
Identify potential opportunities for process improvements that enhance our customer service offering
Work closely with colleagues and service providers and form strong working relationships with others to facilitate a collaborative approach to problem solving
Proven, relevant customer service experience, an exceptional level of process accuracy and information gathering as well as a commercial and entrepreneurial spirit
Passionate about delivering an outstanding level of customer service for both internal and external customers
Able to prioritise, ensure deadlines are met through effective time management and make good decisions under pressure
Great eye for detail with strong Word and Excel skills
Effective, proactive communicator with the ability to work collaboratively as part of a team and individually

Support Executive Resume Examples & Samples

Monitor the inflow of tickets on the Support system, triage them and assign to respective support group
Monitor the Customer Support Hotline 24/7, answer queries and provide status updates to customers
Customer Connect
Bachelor’s Degree (B.Sc. / BCA/ B.E / B.Tech / M.Sc.) with 6 Months to 2 years of progressive experience in technical customer support or call center voice support

Customer & Sales Support Executive Resume Examples & Samples

Computer literate to a high level in Microsoft Office applications
Passion for providing excellent customer service
Willingness to develop technical and commercial skill set
Self-motivated, shows initiative and has the ability to multi task
Experience in using MSS and BPCS
Candidates must be able to demonstrate a pre-existing right to work and travel within the EU. Documentary evidence will be requested at interview

Clinical Laboratory Support Executive Resume Examples & Samples

Ability to build and maintain relationships with key individuals, both internal and external
Understand how to manage the dynamics required to ensure efforts support organizational objectives
Demonstrated initiative and problem-solving skills
Analytical and critical-thinking skills
Ability to make decisions where there are competing demands

Oracle Support Executive Resume Examples & Samples

Test the case scenarios given by Business Analysts
Master data entry and tracking
Correct transaction data for month-end activity
Upload mass data
Interact with business users for scenarios of testing
Bachelor's Degree in Computing or relevant disciplines
Oracle Certification required
Navigation of Oracle module
Advance knowledge of Microsoft office
To know business process flow in one of the module of Oracle
Total experience of 1 to 2 year

Business Support Executive, Oceania Resume Examples & Samples

To handle escalated issues from customers (both internal and external) in a professional and efficient manner
Support multiple stakeholders such as HR and Finance where required
Primary contact point for all departments
Greets visitors to the facility
Ability to identify needs of the departments, derive suggestions/ solutions without assistance. This position has minimal supervision and requires initiative. Needs to be able to make decisions regarding general issues without guidance
Advanced communication skills (English), spoken and written
Software skills (Visio, AutoCAD)
5 years in a senior level administration role / executive assistant role
Good operational knowledge and understanding
Proven time management
Experience within the logistics industry, preferably with DHL in the Express and /or Freight market
Advanced IT package skills, including Excel, PowerPoint and Access
Diploma or certification in administration or equivalent experience

National Support Executive Resume Examples & Samples

Resolve customer issues in a timely manner and have sound judgment on invoice error resolution, charge-backs and other customer-related items
Interact with “Client Customers” and provide sound solutions
3 to 5 years of experience, preferably as a Lease Sales Representative
Completed all Sales training requirements including Integrity Selling
Proficiency with PowerPoint, Excel
Experience with AS400 systems
Salesforce.com (with all integrated platforms – i.e.: LinkedIn, iSell..etc.)
Regular, predictable, full attendance is an essential function of the job
Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required

Panel Board Support Executive Resume Examples & Samples

Interprets customer requirements located in specifications, single line diagrams and panel schedules and offers solutions that meet the requirements and add value for the customer
Incorporates use of technological capabilities to improve processes and efficiency
Assist internal customers in the preparation of presentations related to the quote
Maintains records of projects quoted

Online Product Support Executive Resume Examples & Samples

Resolve technical issues via phone, email and live help for customers and field staff using Thomson Reuter’s legal products
Provide customer and technical support for proprietary products including installation, licensing, use, and problem resolution
Utilize a variety of business systems, problem resolution skills and individual discretion to deliver results aligned with business objectives
Proactively identify and find solutions to potential problems and service issues that may be systemic
Gather and present feedback and input from customers to improve Thomson Reuter’s products
Maintain a strong working knowledge of Thomson Reuter’s products and services
Perform related tasks as needed or assigned
Identify and resolve product related, technical and administrative, needs for customers
Accurately document all customer contacts, resolution steps, and customer feedback in order to enhance Thomson Reuter’s products and services
Take ownership of all customer interactions and utilize appropriate timely follow-through
Responsible for daily schedule adherence, remaining available to assist customers and maintaining quality
Continuously increase technical aptitude and develop customer service skills to improve the quality of the customer experience
Follow the appropriate company policies and procedures to respond to routine customer issues, resolving as many queries as possible on the first call and escalating calls whenever appropriate
Technical degree or equivalent experience
Certifications or experience in a call centre environment preferred
Working knowledge of hardware, software, connectivity, operating systems and file structures
Basic understanding of computer networking
Capable of learning, understanding, and communicating higher level technical information Maintain a positive service attitude with the ability to understand and empathize with customer concerns
Apply individual discretion to ensure outcomes of customer satisfaction and the business’ success
Fully competent in key areas including operating systems, networking technologies, security standards
Strong problem management, troubleshooting and analytical skills
Ability to work with virtual teams to successfully deliver projects or resolutions to escalations
Good knowledge of internal systems, processes and technical policies
Logical thinker/problem solver who is self-motivated and a strong contributor within a team
Fully competent in troubleshooting Microsoft Office application integration technology
University/College degree or equivalent experience in computers, networking and related technologies like IT security, web technologies, project management etc
Product certifications and industry standard technology certifications on operating systems, networking etc. or equivalent experience will be required
In-depth knowledge Microsoft Office integration technology
Experience of installing, configuring and Administrating Microsoft based software products in a networked environment

Business Planning / Sales Support Executive Resume Examples & Samples

Consult with the Director on strategic and tactical initiatives
Identify priority accounts and industries for access to investment and resources (insights, marketing, funding etc.)
Delivery of monthly and year end reports
Use proprietary data sources and reporting tools to analyse portfolio, account and sales team performance
Produce Business Unit Reviews highlighting performance, trends, challenges and needs across the Strategic Development Group
Build relationships with key stakeholders / contributors to sales performance (finance, marketing, operations, core analytics and business insights)
Critically assess business needs and identify opportunities for positive change
Identify gaps in business process / training with Mid Market Director
Effective implementation of new processes & Effective management of project resources to ensure adherence to process and delivery to customer expectations
Demonstrated ability to critically assess business needs and identify opportunities for positive change
Experience working with a variety of stakeholders to deliver results
Demonstrated ability to build and leverage relationships at all levels of an organization and to communicate with colleagues at all levels
Analytical skills, in particular, the ability to work with large amounts of data to extract information and draw conclusions
Demonstrated ability to design, document and implement process and solutions desirable
Degree qualification in a business related discipline preferred
Understanding of the operating structure across all divisions within American Express and particularly Global Merchant Services
Ability to work in a time critical environment and to meet deadlines
Ability to think logically about unstructured problems and to form robust solutions
Proven influencing and relationship management skills

Independent Risk Support Executive Resume Examples & Samples

Assisting the business and team with daily queries
Liaison/scheduling/follow up with business functions on any outstanding actions
Assist with the production of reports and data as required
Assist with the collating and formatting of presentations
Ensure all activities are in line with Treating Customers Fairly (TCF) outcomes
Ability to work under pressure and meet strict deadlines
Ability to handle sensitive information and maintain confidentiality
Effectively operate in a team-oriented and collaborative environment
Good Word and Excel skills
Good standard of English and Maths

Partner Services Support Executive Resume Examples & Samples

Experience in e-commerce systems and specifically in the Travel Industry is a plus
Capable of working independently, but also communicate on a Global Level
Experience with MySQL or willingness to learn
Commercially minded and result driven
Good communication and analytical skills
Very well-organized with a critical mindset
Self-starter, able to take ownership
Educated to degree level or equivalent

Online Support Executive Resume Examples & Samples

Process orders for online services and other products as required
Ensure accuracy in billing and revenue recognition
Manage customer access to online services to agreed service levels
Day to day administrative support tasks as requested by Team Leaders
Prompt and accurate response to internal and external customer queries and requests in writing, by email and over the telephone
Take ownership of queries and escalate where appropriate
Participate in projects/business initiatives as required by the business
Review and checking of signed contracts for compliance requirements
To observe internal compliance procedures
Key Relationships
UKI Customer Experience and Legal Sales Teams
Numeracy – understands a broad range of mathematical and statistical concepts and their relevance in a business context (percentages, trends etc.)
Using Technology – ability to understand IT business systems (e.g. SAP and Business Objects) and use a range of standard computer packages (e.g. Microsoft Word and Excel) to store, analyse and manipulate data (e.g. creating spreadsheets and reports etc.)
Understand our offering - display knowledge of the context in which the Company operates
Internal compliance - understands the processes, procedures and standards that apply to the post and their role in the Company’s overall performance
Communicates in writing - present information clearly and accurately in standard formats
Oral Communication - convey information simply, accurately and clearly
Questioning skills - use simple questions to elicit straightforward factual information
Time management - manage workload, meet deadlines and achieve quality results
Analytical thinking - thinks ahead to identify next steps and consequences of events or actions and evaluates whether arguments or cases are complete and sound
Information seeking - able to interpret data in order to resolve problems
Quality focus - control the quality and timeliness of work
Results orientation - drive and energy to achieve excellent results
Customer focus - desire to understand the needs of both external and internal customers
Teamwork and knowledge sharing – ability to work co-operatively with others
Adaptability - flexible about ways of working
Self-confidence - willing to ask questions or make suggestions to more senior people
Enthusiastic & self-motivated
Maintains a high level of professionalism and integrity in carrying out all aspects of the role
To handle additional responsibility when required

Account Commercial Support Executive Resume Examples & Samples

Working closely with the account team to provide an overall commercial picture, issues for management attention and action agenda
Creating clarity around the commercial profit drivers for the account and its major programs
Ensuring effective and efficient contract management
Defining and implementing robust and disciplined financial & operational processes that support margin drivers
Providing financial / pricing support on proposals for new projects and other commercial negotiations
Highly numerate with strong analytical and commercial skills. High degree of accuracy and attention to detail
Strong computer skills – including a high proficiency in Microsoft Excel with the ability to structure financial models, plus some experience with Word, PowerPoint and Outlook
Good influencing skills with decision makers. Can deliver coherent messages, encompassing financial analysis and recommendations
Strong team player with proven ability to build relationships with key individuals in the team and the wider business
Professional and confident communicator in individual and group situations, with ability to adapt to change and remain calm under pressure
Able to work with minimal guidance, operating across multiple projects and priorities
Minimum two years’ experience in a client driven professional environment
Able to apply knowledge or take a fresh perspective to solve complex problems and issues that arise
Time and project management skills – able to plan and manage time effectively and flexibly to deal with key priorities
Ability to interact well with people at all levels within the firm and demonstrate proven ability to build strong relationships

Commercial Support Executive Resume Examples & Samples

Excellent numerical & IT skills. Excel knowledge required
Efficiant time management
Good understanding of SAP reporting system
Cross functional working between teams / depts
Team meeting planning, and organisation
A strong customer service focus and mind-set
A strong focus on attention to detail & accuracy
Ability to work under pressure and to deadlines
Proven organizational and communication skills
A good team player
KPIs
Teams sales results at NNN vs Target
Manage key report availability/accuracy to agreed deadlines
Online Excellence scores (OLE)
Data input delivered on time and accurate
Retailer NPS
A competitive base salary plus a high performance related bonus
Access to private healthcare insurance
Holiday allowance of 25 days a year from the start (plus bank holidays)
Learning and Development opportunities through our Philips University
Family friendly policies which offer enhanced maternity and paternity schemes
The Philips Employee Shop allows employees to buy Philips products at discounted prices
Subsidised Café promoting healthy eating and wellbeing at the Guildford site
Social Events - a dedicated Sports & Social committee with members in Guildford and Cambridge, promoting a host of social events throughout the year including the famous Family Sports Day at Surrey Sports Park

Telesales & Sales Support Executive Resume Examples & Samples

Provide telephone support to targeted customer groups Understand and document complete process flow for various contracting, provisioning and billing activities
Develop & participate in sales campaigns that identify and address customer business issues
Document new and improved ways of working and identify key points of failure
Identify and interact with key process owners in other areas of the business
Act as a process gatekeeper to ensure necessary processes are triggered, which involves collection of completed documentation and ensuring accuracy before submission
Monitor and ensure Oracle CRM accuracy of targeted customers
Generate weekly and ad-hoc dashboards for individuals in the sales team
Generate relevant recurring and ad-hoc reports for AM and management
Support Sales Team with queries around customers billing, collection, segment production and incentives, and contracting
Produce ad-hoc reports for the Sales Team
Provide general administrative support for the sales team
Pro-actively research, identify and target prospective business and new revenues opportunities through the use of an existing and growing network of relevant contacts in order to develop and maintain a new business sales plan within a market or account portfolio
Convey the message that Travelport is a technology solutions provider, offering customer focused and cost effective value add solutions, mapping customer requirements to Travelport’s products and services
Work with the Account Manager and Head of New Business as necessary to support the business development process to maximise expertise and knowledge sharing, through the provision of accurate and up to date information relating to the generation of leads, management of prospects, generation of proposals and the raising of orders
Work with Sales Service, Account Management and Service Provisioning ensuring that the handover of new accounts is carried out in an organised and effective manner
Liaise with other internal departments as required (e.g. Product, Sales Operations, Legal, Finance and Marketing) to ensure smooth running of all customer interactions
Provide accurate forecasts and reports on activity and sales performance as and when required by management
Any other duties as reasonably required
Articulate and clear communicator
Ability to deliver against plan and follow through
Able to collate, analyse and present varying sets of data and information
Key Measures (e.g., financial scope, budget and staff management responsibilities)

Partner Support Executive Intern Resume Examples & Samples

Providing support to properties or Booking.com BV in building the webpage for accommodations and/or maintaining property information on the Booking.com website
Verify that the website has accurate information on properties and pictures of newly registered accommodations
Delivering training by phone to new and or existing properties on how to use Booking.com’s extranet and rates & availability system
Conduct daily/weekly rate and availability checks on various platforms
Support Customer Service, assisting in additional tasks and projects when needed

Business Support Executive, Kota Bharu Resume Examples & Samples

Direct Sales Engagement
Provide back up to inquiries including policy issuance and client related inquiries
Escalation point for customer services issues from Admin Support
Maintain the branch email & distribute accordingly
Internal Communications
Assist in monthly meeting to provide performance/operational issues
Review and recommend and/or plan branch organization structure, operational and governance-related processes
Submission of monthly check list for BOAM
Organizational Planning & Monitoring
Ensure all Accounts and Admin Staff have sufficient system training and basic knowledge for all product lines and defined roles
Oversee that cheque, cash and credit card submissions are tallied through eRCB from Account Support
Oversee the branch safe and ensuring cash are properly kept in accordance to branch compliance
Coordinate CBC, premium warranty monitoring/reminding and download premium warranty list from head office to branch shared drive
Coordinate with credit control team at HQ
Responsibility with controls / compliance for CBC, premium warranty chasing by Account Support and Admin Support reporting to Branch Manager
Review STP failures statistics and report to BM/HQ
Receive payments and issue receipts/Issue payment for refund cheques/ printing fees/e-commission
Responsible for entering cheques in DB system and courier to HQ
Maintain the eRCB and ensures the entries are tallied
Post Sales Control
Conduct approvals for any related pre or post sales tasks
Escalation point for claims to HQ
Monitor performance of admin staff in Customer support, scanning, CBC & report to BM
Perform QR/RR Release
Service Control
Track on all significant related issues or complaints
Performance reporting to BM - on overall general admin Credit control, financial, customer service and claims
Ensure Speedy approval in FLAS within authority limit. To seek UW approval for risk above authority
Conduct quality check on service standards of branch
Overall maintenance of office logistics
Responsible for Petty Cash control
Other Control Measures
Resolve escalated new business & referral issues from Direct sales
To perform OR cancellation if necessary as a form of control
To authorise URGENT payment in AS400 in the absence of the Branch manager. The BMs to counter check & sign the payment authorised when back to office
Ensure incoming postal mails are distributed to respective department for action
Continuous Development
Ensure continuous learning with Branch Manager and/or attend internal/external AXA trainings
Ensure adequate training and basic product knowledge is provided to Account & Admin Support, plus coordinate with HQ training
Performance Management
Provide guidance and supervision to business support staff, specifically customer service & financial areas
Other tasks assigned by Branch Manager or The Management
Minimum of 5 years experience in and /or similar role / capacity

Booking Home Support Executive Ad-hoc Analysis Resume Examples & Samples

1 + year experience in Customer Service is preferred
Commercially minded and result driven
Customer service experience in the travel industry
Very well-organized with a critical mindset
Self-starter, able to take ownership

Brand & Outlet Support Executive Resume Examples & Samples

You will be passionate about customer/consumer engagement, data, digital, sales and marketing - able to use these to drive innovative and effective brands and commercial success. You will be really passionate about relationships, connecting consumers with brands and our customers with Britvic products
We're pretty open to where you have come from, so it could be a like-FMCG/consumer products business, sales, marketing, retail or insight etc
You will be comforable with large data, able to improve how we utilise it, what we do with it and are able to communicate compelling ideas to others
You will thrive in a fast paced environment, where you have interacted with many different stakeholders and 3rd parties
This role is based at our Outlet hub in Solihull, where you will spent the majority of your time, but there will be travel required

Sales Support Executive x Resume Examples & Samples

Providing exceptional levels of customer service
Handling inbound telephone calls to the Broker Desk
Implementing new sales and marketing campaigns
Outbound telephone calls to build and maintain relationships or schedule meetings
Arranging client meetings for Field BDMs
Maintaining up-to-date records on internal CRM system (Salesforce)
Providing a point of contact allocated financial advisers’ queries
Helping to build and develop new relationships with prospective clients
Providing support to field based sales managers and their clients
Fulfilling follow up requests to sales managers face to face meetings
Proactively following-up from client meetings
Developing good working relationship with your ‘paired‘ Field based sales manager/s
Helping educate financial advisers and enabling them to solve their clients’ needs
Enhancing and developing existing relationships to increase business levels
Preparing materials and supporting with industry conferences and events, as requested
Generating reports for internal use, as appropriate
Constantly improving product and industry knowledge
Helping ensure the team works efficiently
Ensuring a good flow of information between teams
Demonstrable sales skills
Hold or working towards industry specific exams
Highly organised and able to work unsupervised efficiently and effectively
High quality interpersonal skills
Strong and flexible work ethic
Team focused

Direct Sales Support Executive Resume Examples & Samples

To assist with the processing of customer orders for direct sales channels, ensuring orders are priced correctly, vehicles are allocated and transferred or set up for delivery and PDI’d within the agreed SLA
To assist with the generation of sales and self-billed invoices within an agreed SLA, requiring a high level of accuracy to check each invoice matches the specific customer agreement and terms, liaising with the Retailer network to ensure the invoices are generated at the correct price
Assist with the control of the Master Excel Spreadsheets, daily stock and registrations reports and any other data sources to ensure accuracy and consistency of data. Implement, or identify developments to the spreadsheets and data sources that will improve the efficiency and/or accuracy of the team
Co-ordinate and resolve any issues raised by the customer or Retailer taking necessary action and working with or making recommendations to the Team Leader or Senior Manager to ensure problems do not reoccur, ensuring service levels are adhered to in all cases
Monitor the allocation of stock and the management of stock and reservations on behalf of the customer, generating and distributing weekly reports to the customer and stakeholders as appropriate
Escalate issues to the Team Leader or Senior Manager as appropriate to ensure we are able to deliver a first class customer service
Ensure all department process documentation is kept up to date at all times, highlighting any errors or changes to the wider team as required, in accordance with our internal control systems
Represent team where necessary at weekly/monthly review meetings with internal stakeholders ensuring that excellent working relationships based upon trust and respect are maintained
Monitor a number of group in-boxes ensuring emails are correctly routed and managed
Knowledge and/or experience of the vehicle supply chain
Knowledge and experience of CESAR & VRS
Ability to build and maintain excellent working relationships across the Mercedes-Benz Group and with external Stakeholders
Excellent administrative skills
Ability to work under pressure, whilst maintaining high levels of accuracy and still able to meet tight deadlines
Knowledge of Microsoft Excel to an intermediate level
Able to focus on customer service whilst maintaining internal service levels

Ebroker Support Executive Resume Examples & Samples

Responsible / accountable for delivering first level service, support and incident resolution for a major consumer insurance platform (and its associated infrastructure and integration points with external providers), leveraging corporate service management tools and workflow processes
Process and continuously communicate on service requests and incidents from external and internal customers received through multiple communication channels
Perform first level triage and resolution on service requests and incidents based on established severity levels and service level targets
Refer / escalate incidents to the appropriate second or third level resolver groups when required
Track, monitor and regularly update customers during an incident’s lifecycle through to its resolution
Maintain and continuously enrich user manuals, FAQ guides and other knowledge documentation
Ensure adherence to internal governance and compliance procedures, policies and guidelines
Participate in operational audits, disaster recovery and business continuity exercises, when required
Experience, specifically in system support and technical helpdesk areas
Proven track record in delivering exceptional customer service with empathy
Prior experience in the insurance / financial services industry is a definite advantage
Formal qualifications majoring in Systems Information, Information Technology or Computer Engineering
Knowledge in General Insurance systems is a definite advantage
Excellent written and verbal communication skills (able to articulate and speak with a clear voice)
Able to work collaboratively with a broad range of constituencies and diverse groups
Broad knowledge of service management practices, tools, and processes

Senior Support Executive Resume Examples & Samples

Support the global business on the suite of applications managed by the team including SharePoint and the wider O365 suite
Encourage the technical development of local business unit support personnel by sharing knowledge and expertise
Assist in training new local personnel in the usage of our application suite
Consult with account teams on their clients’ information delivery requirements
Coordinate with cross functional teams to implement optimal solutions
Able to create and develop processes to support the business
Work with teams across the business to ensure the successful transition of data into the suite of tools
Liaise with software suppliers to ensure Kantar’s needs are met along product roadmaps
Function as a key member of the team and assist in continuously developing and improving the service and offer
A keen interest in learning new technologies and how this effect our clients
Ability to handle and prioritise a varied and sometimes heavy workload
Comfortable working in a fast-paced agile environment
Excellent problem-solving skills with a methodical approach to analysis and solving
Able to explain (written and verbal) technical issues clearly, mindful of the audience
Proficient with Office 365 and SharePoint online deployments
Any experience with business intelligence applications including Power BI is desirable
Understanding of database technologies including relational databases
Experience in managing projects and business analysis with multiple stakeholders
Software development and design experience is desirable

System Support Executive Resume Examples & Samples

High level of attention to detail and a keen eye for data accuracy
Understanding of business processes
Excellent written and verbal communication skills, clearly articulating ideas, solutions and recommendations
Highly customer centric in approach to work and in managing workload and understanding impact on the Business and the service when prioritising work
Highly motivated with excellent time management skills and able to work under own initiative
Able and willing to take ownership of problems, issues and proactively resolve them
Able to work independently or as part of a high performing team
Intermediate to advanced level Excel
Systems knowledge/usage- including Excel, Internet, Word etc
Intermediate to advanced level Excel proficiency desirable
Experience working with systems, IT technology
Experience of Webinar technology desirable

Advanced Support Executive Resume Examples & Samples

Effective servicing of cases and strict adherence to case query handling procedures
Ensure all customers inquiries and feedbacks are recorded in a correct and detailed manner in Service Cloud
Identify and refer problems affecting customers and influence the timely resolution of customers’ enquiry, including referrals, and liaising with the Team Manager and Account Team as appropriate
Work directly with customers to provide additional information, updates, and resolution to issues referred from the frontline teams
Maintain trusted relationships with customers and meet all access targets across telephony, email and chat channels
Build and maintain relationships with Markets & Application Specialists and other resolver groups across the organization to ensure appropriate resolutions are provided in a timely and accurate manner
Accept additional ad-hoc projects and/or areas of responsibility that will improve the individual or team performance
Predominately refer issues to Markets & Application Specialists
Manage the resolution process for Content and Application issues. Engage appropriate internal functions such as Markets & Application Specialists, Account Teams, Customer Admin and Content to provide customers with high quality resolutions quickly and accurately
Take ownership of any cases wherein frontline is unclear on the path to resolution
Provide feedback to the frontline management team regarding opportunities to improve query handling, secondary to query ownership and management
Preferably 2+ years in the financial industry with financial or market data, Trading (stocks, bonds, futures, options, FX) Asset Mgmt, Investment Banking or Financial modeling experience
Prefer successful Certification for product(s) supported
Completion of relevant Specialization Learning for markets
Must demonstrate depth of knowledge of F&R product and service offering, end-user workflow, typical industry content and products, and market/industry knowledge
Strong effective communication skills, including succinct writing skills are required, as well as critical reasoning skills in identifying problems and solutions quickly
Excellent multi-tasking and organizational skills are required to manage outstanding issues until resolution
A positive can-do attitude – demonstrates commitment, drive, energy and enthusiasm
Initiates dialogue, encourages discussion and shares knowledge willingly and proactively
Takes responsibility for the quality and timeliness of their work and the team’s deliverables
Keen sense of accountability and a proven track record for influencing people outside of your span of control will enable you to excel in this position

Operations ROC Support Executive Resume Examples & Samples

Good organizational and project management skills
Knowledge of local Production and Client Service where relevant
Ability to prioritise workload – identifying requests conflicts and working with all involved stakeholders to establish priorities and ensure delivery according to requirements
Excellent communication skills (both written and verbal) – Effective communication to ensure key stakeholders are informed of status versus agreed timelines
Able to work in a multicultural environment, having the patience to take the time to fully understand requirements and others points of view
A proactive, independent person with a high say do ratio
Evident relational personality
Proactive critical thinker
Natural change agent
An inquisitive nature
The ability to work autonomously or within a team to ensure the completion of a task

Partner Support Executive Tokyo Resume Examples & Samples

Support Booking.com BV’s strategy for hotel availability and supply within Japan
Promote the Booking.com BV brand name and its online reservation services to potential properties, e.g. by contacting potential partners
Minimum 20 outgoing calls per day to list of providing properties in the assigned country
Provide support to properties to complete the registration process
Providing support to Booking.com BV by adding information of properties to the webpage for properties and verify accurate property information provided on the Booking.com website
Support Booking.com BV’s by providing training to new properties on how to use Booking.com BV’s extranet

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