Technical Support Executive Resume Samples
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Technical Support Executive Resume Samples
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RR
R Roob
Rosanna
Roob
678 Lessie Lake
Boston
MA
+1 (555) 965 6864
678 Lessie Lake
Boston
MA
Phone
p
+1 (555) 965 6864
Experience
Experience
Boston, MA
Technical Support Executive Europe
Boston, MA
O'Kon Inc
Boston, MA
Technical Support Executive Europe
- Responsible for providing technical support and consulting to the European dealer network and regional field staff
- Manages the online communication systems (PuMA) to their optimum for European Dealers and 2nd level technical support staff
- Fast resolution of complex technical problems, ensuring customer satisfaction,within KPI targets
- Responsible for ensuring that all parties are aware of cases that could impact upon customer satisfaction and have a negative effect upon the brand
- Steers dealers to use systems to their benefit, ensuring correct factual complete information to escalate to 2nd level support
- Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies
- Take ownership of an individual Telecommunications customer and learn their environment
Detroit, MI
Customer Care & Technical Support Executive
Detroit, MI
Denesik, Hoeger and Kris
Detroit, MI
Customer Care & Technical Support Executive
- Troubleshoot and engage with engineering on customer reported issues
- Resolve any customer technical issues through diligent research, reproduction, and troubleshooting
- Regular follow ups with customers with recommendations, updates and action plans
- Fluent in spoken and written English
- Participate in testing alpha and beta products, help customers adopt
- Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues
- Resolve customer’s issues via the telephone, email or Webex session
present
Boston, MA
Senior Technical Support Executive
Boston, MA
Stanton Group
present
Boston, MA
Senior Technical Support Executive
present
- Provide training or assistance to junior staff
- Work with the Services Account Manager for your customer to ensure that the customer gets the highest level of support and communication from VMware
- Create new knowledgebase articles to capture new learning’s for reuse throughout the organization
- Work directly with staff in quality assurance, engineering, sales, marketing, operations, and administration to resolve problems
- Document all technical inquiries; develop and review content for knowledgebase
- Read and work with other Technical Support Engineers on cases which will help cultivate that expertise
- Escalate issues in a timely manner according to Standard Operating Procedures
Education
Education
Bachelor’s Degree
Bachelor’s Degree
Indiana University
Bachelor’s Degree
Skills
Skills
- Ability to program and debug bash, perl and python scripts
- Able to handle escalations with customers at a technical and management level
- Create new knowledgebase articles to capture new learning’s for reuse throughout the organization
- Ability to develop a long term business relationship with your end customer
- Previous exposure to Cloud Management Platforms such as OpenStack, CloudStack, vCAC including Networking enabled by software
- Resolve customer’s issues via the telephone, email or Webex session
- Experience in administration of complex Storage Area Networks, including Fibre-channel and Ethernet based protocols
- Previous experience in the Telecommunications industry an advantage.
- Familiarly of Clustering Technologies such as MS Cluster Server, Redhat clustering, Oracle RAC
- Hands-on and working with key technology solution/language/tools e.g. CloudStack, OpenStack, AWS, KVM, libvirt, Chef, Puppet, Python, CMS, DynamicOps, API, etc
5 Technical Support Executive resume templates
Read our complete resume writing guides
1
Senior Technical Support Executive Resume Examples & Samples
- Take ownership of an individual Telecommunications customer and learn their environment
- Respond to that customer’s inquiries, primarily via email and telephone
- Provide backup to other senior TSE’s for their individual customers in the event that they are unable to
- Proactively provide suggestions to your customer on ways to improve the stability of their platform
- Work with the Services Account Manager for your customer to ensure that the customer gets the highest level of support and communication from VMware
- Document all technical inquiries; develop and review content for knowledgebase
- Previous experience in the Telecommunications industry an advantage
- Hands on experience with VMware ESX Server or VMware products
- Networking: Excellent understanding of L2/L3 networking protocols including switching technologies, routing fundamentals, IP subnetting, routing, firewalling, load balancers, VPN and network design
- UNIX kernel diagnostics/debugging (at a level typically found in senior level 2 or level 3 UNIX support staff)
- Previous exposure to Cloud Management Platforms such as OpenStack, CloudStack, vCAC including Networking enabled by software
- Willingness to travel to customer locations for short periods up to 5 days in the event that your customer has an emergency situation
- Ability to develop a long term business relationship with your end customer
- 72519BR
2
Senior Technical Support Executive Resume Examples & Samples
- Resolve customer’s issues via the telephone, email or Webex session
- Create new knowledgebase articles to capture new learning’s for reuse throughout the organization
- Able to handle escalations with customers at a technical and management level
- Visit customer location to handle escalations and periodic synch up meetings
- Participate in testing alpha and beta products, help customers adopt
- Read and work with other Technical Support Engineers on cases which will help cultivate that expertise
3
Technical Support Executive Europe Resume Examples & Samples
- Responsible for providing technical support and consulting to the European dealer network and regional field staff
- Fast resolution of complex technical problems, ensuring customer satisfaction,within KPI targets
- Manages the online communication systems (PuMA) to their optimum for European Dealers and 2nd level technical support staff
- Steers dealers to use systems to their benefit, ensuring correct factual complete information to escalate to 2nd level support
- Communicates, reports and makes judgements on customer cases that require escalation to the Regional Managers, customer relations, product marketing and 2nd level technical support
- Responsible for ensuring that all parties are aware of cases that could impact upon customer satisfaction and have a negative effect upon the brand
4
Technical Support Executive Resume Examples & Samples
- Possess good communication skill and proficient in English
- Fluent in Chinese is a plus
- Able to work efficiently in a team-based environment
- Proficient in using MS Office (Words and Excel)
- Must be willing to commit in performing AOG support function during weekends & public holidays
5
Technical Support Executive Resume Examples & Samples
- Able to handles customer enquiries professionally by phones, emails and faxes including walk-in customers
- Investigate into customer’s complaints and rectify the problems, by recommending the necessary actions to prevent recurrence
- Recommend RS products - including cross-referencing, both to our sales team and directly to customers
- Involved in the Technical Verification of RS returned and replacement products and apply corrective measures and processes
- Liaise with UK Technical Support and/or Products support groups, for replacement and repairs requirement
- Set-up and maintenance of workbench equipment’s for verification and repairs of minor faults
- Handling of daily activities and queries over the Trade Counter
- Must be able to translate technical specifications into compelling features and benefits that are easily understood by the targeted customers
- Liaise/support inter-department requirements to increase service level to our customers (eg. offer/recommendation of correct products)
- Involvement in Road shows, product demo and presentation, exhibitions and on-site cross-referencing work
- Continue to improve and enhance our Technical support to customers
- Other duties which may be assigned from time to time to achieve corporate objectives
6
Customer Care & Technical Support Executive Resume Examples & Samples
- Excellent IT skills: proficiency in internet related applications such as e-mail clients, FTP clients and web Experience with the Microsoft operating system line, and the Macintosh operating systems
- CRM experience – SFDC preferred, with data analytics experience
- Typing proficiency: 40-60 wpm
- Ability to grasp technical concepts and capable of mastering new operating systems
- Ability to use analytical thinking to effectively troubleshoot complex computer related problems
- Excellent presentation and training skills
- Customer focussed approach, anticipating needs and experience of improving service
- Good time management, organisational and planning skills
- Excellent communication (oral and written), interpersonal, organizational, and presentation skills: Individuals in this position must maintain relationships within the department and with staff outside of the department. Must be effective interacting with a broad range of staff and customers
- Team player who is highly flexible and adaptable to change
- Strive for superior results and constant improvement
- Take responsibility for actions and timely follow-up on commitments
- Proven ability to work independently and efficiently to meet deadlines
- Educated to degree level (or equivalent)
- Proven commercial experience in a customer facing and/or technical support role
- Knowledge of European (French, German or Italian) and/or Arabic Languages
