Product Support Resume Samples

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K Conn

Kristian

Conn

41265 Perry Keys

Detroit

+1 (555) 343 6829

41265 Perry Keys

Detroit

Phone

p +1 (555) 343 6829

Experience Experience

Philadelphia, PA

Product Support

Philadelphia, PA

Rohan Group

Philadelphia, PA

Product Support

Work with the Product Management and Account Management team to resolve customer issues in a timely and efficient way
Manage work assignments, priorities, and schedules with input from more senior specialists or direct manager
Exercise judgment within defined practices and procedures, provides status on progress and makes recommendations on process improvements
Works closely with the Vendor Manager to deliver improvements and updates within a support environment
Manages the lifecycle of defects and enhancements using established processes & tools
Guide and assist in improving overall technical competences (i.e. Developing training schedule for technicians, improving tooling, enhancing standards, etc.)
Assist the Product Management team in the production of go-to-market pieces, electronic promotions, catalogues, brochures and other collateral

Philadelphia, PA

Product Support Tech

Philadelphia, PA

Stanton, Satterfield and Morar

Philadelphia, PA

Product Support Tech

Gathers ongoing product and customer feedback and works closely with Sales and Product to channel new ideas into the product development cycle
Adheres to internal / external Service Levels Agreement (SLR) compliance and Key Performance Indicators (KPI)
Provides timely escalation of issues within organization as necessary
Manages high profile client relationships
Builds rapport with the customer and assists in retention of the customer
Facilitate resolution of all technical issues including issues requiring Engineering assistance
Act as the liaison between the customer-facing teams and the Product and Engineering org for management and resolution of all technical questions and issues

present

Boston, MA

Technical Product Support

Boston, MA

Krajcik, Gislason and Wyman

present

Boston, MA

Technical Product Support

present

Travel to job sites in support of troubleshooting, problem solving, information gathering, Quality Engineering, Design Engineering, and customer relations
Assist directly with field projects, including programming and commissioning
The career support of a large company for mentoring, coaching and new challenges and opportunities
Instruct training classes
Benefits in support of training and conference attendance
Provide a central point of contact for fault logging and resolution to global customers for multiple applications in live environments
Use software tools for ticket tracking and knowledge retrieval

Education Education

Bachelor’s Degree in Computer Science

Texas A&M University

Bachelor’s Degree in Computer Science

Skills Skills

Demonstrated proficiency with basic computer applications such as Microsoft Office software products
Basic knowledge of tax laws and tax concepts
Basic tax knowledge a plus/prepared own return
Strong Excel and Pivotal table skills SAP experience
Database knowledge (e.g. Microsoft SQL Server, MySQL, OpenSQL) and Operating Systems knowledge (e.g. Linux/Unix/Windows) is
Reasonable knowledge of Relational Databases (e.g. Oracle, MaxDB, DB2, SQL Server etc.)
Knowledge in Programming languages (Java, C++, ABAP/4, etc.) is desirable
Flexibility/able to work in changing conditions
Ability to work well in stressful situations
Ability to perform and manage multiple tasks simultaneously

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15 Product Support resume templates

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Manager, Technical Product Support Resume Examples & Samples

Oversees team activities and programs in accordance with Company guidelines, recommends and initiates special projects, and analyzes department/system growth to determine needs
Provides accurate, complete, and timely submission of required progress reports, forecasts, quotations, budgets, and rates
Develops and implements company-wide departmental procedures to ensure effective and consistent customer service to merchants
Provides team with informational updates as well as counseling and training to management personnel throughout the company
Monitors team performance and identifies areas where new/improved systems can improve the quality of existing services as well as recommends means for improvement, including procedural steps, increased training, and enhanced documentation
Responsible for conducting Performance Reviews
Adhere to departmental service level guidelines and ensure adequate staffing is in place to meet monthly and annual targets
Participate in project meetings and coordinate with other internal groups within and beyond the Call Center operation to ensure the success and mitigate the impact of
Skills or Special Abilities
Ability to analyze and research to resolve issues
Excellent communications and presentation skills
Ability to effectively communicate both verbally and written with customer contacts
Knowledge of computer software systems including word processing and spreadsheets

Product Support Knowledge Specialist Resume Examples & Samples

Maintain Ticketmaster product knowledgebase within Salesforce
Establish process to make sure all knowledge is kept current
Create/edit knowledge
Make sure all knowledge is optimized and standardized for maximum usage
Work with documentation and training teams to make sure we have a comprensive plan around training, documentation and support
Work with the Product Support team and product teams to be make sure information is accurate
Work with the management team within Product Support to make create and implement a comprehensive plan for creating and managing documentation on a consistent basis (user guide, AllAccess, support alerts, FAQ, release notes)
Identify, communicate and share best practices of information
Work to establish a client portal, which features the knowledgebase, thus encouraging self-server and reducing the support needs of Ticketmaster
Additional Product Support Specialists duties, such as taking support calls and working cases, will also be expected

Core Product Support Manager Resume Examples & Samples

Online marketing and distribution of tee times
Two or more years experience in golf or computer technology
Well organized with great attention to detail
Teamwork and outstanding interpersonal skills are vital Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered
Must be willing to work in Orlando, FL
It is the policy of NBCUniversal and NBCUniversal’ s affiliated businesses to consider all qualified applicants for employment without regard to race, color, religion, national origin, sex (including pregnancy) sexual orientation, age, disability, veteran status or other characteristics

Global Head of Brais Product Support Resume Examples & Samples

Management oversight and leadership of the following BRAIS IT teams: "Run-The-Bank" (RTB), POINT Support Engineering team, Quality Assurance Team and Release Engineering/User Acceptance Testing Team which are global covering multiple time zones and geographies
Work closely with Global Head of BRAIS IT to develop and implement product support strategy
Seek continuous improvement of support models, protocols, procedures and enhancing customer experience
Collaborate with Head of Product Development and Head of Platform to devise and implement recommendations for improving product supportability and resource effectiveness
Work closely with Director of BRAIS Operations to ensure 24/7 coverage around the world, holiday/vacation planning and resource review and allocation
Coordinate with department heads to assess departmental application training needs and objectives
Work closely with the global heads of sales in BRAIS to understand and be responsive to clients needs and design effective support models
Proactive and frequent communication with BRAIS management team on progress, problem resolution
Design, implementation and reporting of KPI's and performance metrics
Bachelors in Business Administration and Information
10+ years building, supporting and managing large enterprise systems
10+ years of hands-on experience delivering large business and/or infrastructure projects in an investment bank
10+ years management experience
1+ years experience managing at least 50 individuals
5 + years experience managing a 24x7 team
2+ years experience as primary relationship manager with top-tier bank or asset manager
8+ years directly managing offshore development and support teams through 3rd party vendors
11+ years experience using SQL. Sever 2000, 2008 and Oracle
2+ years experience designing and implementing a NoSQL product in a production system
5+ years experience in a Product Management roll, specifically making prioritization decisions between new client features and performance remediation work
Understanding of Fixed Income, Derivative and Equity products
Strong knowledge of relational databases and performance tuning
Knowledge of programming languages and techniques
Knowledge of trends in technology relating to software applications
Experience integrating Nagios with various alerting platforms (SNMP, netcool)
Demonstrated Leadership qualities
Ability to quickly adapt to changing priorities and demands
Ability to handle high-pressure situations with tight deadlines
Ability to effectively prioritize and execute in a high-pressure environment
Excellent written, oral, interpersonal, and presentational skills
Proven planning and organization skills
Strong analytical and problem solving skills
Very strong customer service orientation
Experience working in a team-oriented, collaborative environment
Must be currently reporting to an Managing Director, and have experience giving daily executive status summaries to them
Must be willing and able to work 100 hour+ weeks, and be on call 24x7 including when on holiday

New Accounts Product Support Group Analyst Wealth Management Operations Resume Examples & Samples

Gathering business requirements and create specifications for new and existing technology applications
Creating functional specification documentation and communicate requirements to the development team for the design and implementation of business solution
Responsible for managing business requirements and associated documentation
Serve as liaison between IT and end-users throughout the project lifecycle and ensure that IT delivers to the specifications agreed upon
Analyzing current processes. Providing suggestions for improving NNA processes by eliminating inefficiencies and/or enhancing system functionalities
Preparing process flow diagrams for existing and proposed/new processes
Assisting Training and Communication group to develop instructional materials
Developing Policies and Procedures for new and modified processes effecting NNA
Developing Test Cases and Test Scripts for new or enhanced system functionalities
Managing and coordinating testing efforts. Perform UAT testing as a end-user prior to approving the enhancement or coordinate UAT on new or modified systems functionality
Testing data integrity issues for new reports during development, production issues or new enhancements
Provide on-going project support and handle project management activities
Developing presentation material for the department
BA or BS in Business Management or Information Systems/Technology
4+ years experience in Financial Services firm or technology/project management field
Strong PC Skills: Microsoft Office : Word, Excel, Power point and Visio
Strong organizational and time management skills, attention to detail, analytical mind, task oriented, strong work ethics

Product Support Quality Analyst Resume Examples & Samples

Coach each team member based upon their evaluations on a scheduled, monthly basis
Manage library of score cards and coaching notes to be available to supervisors
Communicate with supervisors and management on individuals compliance and score achievements
Create/write documentation needed for new or existing help desk processes
Identify communication and information sharing best practices
Assist in evaluating Product Support training needs
Develop in person and online trainings for Product Support specific processes as new products come online or as previously defined processes need review
Organize biannual TMPS training weeks
Assist with new hire onboarding, focusing on training needs
Gather and analyze data from support surveys
Update / Maintain Product Support All Access pages and all documents residing there

Product Support Mba Intern Resume Examples & Samples

Investigate issues with the ads products and manage relationships with sales teams around ad product quality
Monitor and analyze advertiser reports for feedback and bug-related trends
Identify confusion from bugs and get solutions to the Sales team/advertisers around how products work and how to use them to accomplish the advertisers' desired outcome
Communicate known issues to the Sales team and their customers, provide troubleshooting support as needed

International Product Support Principal Engineer Resume Examples & Samples

Communicate effectively with diverse audiences – regional technical support teams, Engineering teams, technology partners, and/or customers
Drive technical issues to resolution per objectives leveraging effective root cause analysis
Document resolution strategies and results accurately and with engineering rigor in provided issue tracking tools
Escalate engineering issues to appropriate development teams and/or technology partners in a timely manner
Make high-quality contributions via New Product Introduction (NPI) deliverables as defined by corporate process
Contribute to better corporate products and process through formal submission of 'Lessons Learned'
Identify and support all opportunities to improve organizational execution, processes, and effectiveness
Experience with performance issue resolution and measurements tool for, OS, hardware, application software, or appliances
In-depth experience with Server platforms, remote access tools, RAID, & Storage Controllers
Experience in support or development of technology solutions

Helpdesk / Product Support Specialist Resume Examples & Samples

Communicate with customers by e-mail and phone, providing first line of customer support
Handle known issues until resolution is achieved
For new issues, attempt to reproduce the problem and identify and document a solution
Acquire and maintain detailed knowledge of products, issues, and resolutions
Report new issues and solutions to the Help Desk Support team
Escalate cases when appropriate to Help Desk Support manager
Record all customer cases in database
Assist in creating help documents for online support website where necessary (animated and html help)
Assist with the creation of regular reports about support volume and requests
Assist with new product testing on multiple operating systems, browser and languages (Windows 2000, XP, Vista)
Assist with the creation of Access Codes or Access file for CD-ROM or online products and communicating these access codes to the customer
1-2 years experience in customer support for technology-based educational products
Proven experience working effectively in a team environment to support high quality educational products
Excellent oral and written communications skills for customer support via phone or email
Solid understanding of computer technology as applied to interactive educational applications
Ability to quickly learn new software applications
XML, HTML, Dreamweaver, Adobe Photoshop, Flash MX, and Microsoft Office suite proficiency
Windows 2000, XP, and Mac OSx experience preferred
Foreign language fluency a plus (especially Spanish, Japanese, or Portuguese)

Shift Product Support Resume Examples & Samples

Gather assembly defect data
Accountable for Continuous Improvement Idea Reporting
Catalogue quality issues into a computer system and flag defects for repair
Deliver quality support to the plant by creating and developing business plans for each manufacturing assembly area
Relies on independent decision- making and problem solving to complete job tasks
Must meet deadlines
Ability to multitask and prioritize work
Perform rework on quality defects that cannot be immediately addressed on the assembly line
Support Design Engineers by gathering data for research and evaluations, by conducting technically complex teardowns and assembly of BCP components/equipment
Uses various tools provided in the work area to perform assembly duties and may include the use of lifting devices to move heavy components of weights of more than 35 lbs
Follows documented procedures standard work, routings, and blueprints to perform safe and defect free assembly and/or adjustment of components and prime product
May conduct assembly on new product introductions according to Engineering schematics
Follows and utilizes CPS principles of 5S, Continuous Improvement Idea Reporting, Waste Elimination, and Standard Work
Monitor CAT computer systems to conduct hydraulic, electrical, mechanical or other component tests on BCP machines
Conduct additional diagnostics and analysis to identify defects and quality issues that are more complex. Catalogues failures and communicates to relevant personnel as appropriate
Cross-functional communication to complete tasks
Effective teamwork
Provide summaries to leadership
Excellent interpersonal and communication skills
Advanced Problem Solving/Troubleshooting Ability
Meticulous and analytical nature
Advanced Computer skills
Knowledge of Caterpillar Systems
Strong commitment to safety, quality and teamwork
Ability to sit or stand for prolonged periods; Ability to perform repetitive operations; Ability to lift up to 35 lbs
18 months functional area experience
Positive attitude
Mechanical experience
Ability to work overtime

Supervisor Product Support Resume Examples & Samples

Plan and develop team members based on current knowledge and experience
Conducts monthly reviews with the CCSP in order to promote good performance as well as identify and address improvement opportunities in different areas such as: productivity, quality, adherence and attitude
Responsible for managing work assignments and all operational queues/dashboards available to them
Maintain business level knowledge to effectively support team and handle complex customer situations as well as escalations when applicable
Responsible for resolving all Human Resources related issues for their subordinates as well as Interviewing and Hiring new team members
Responsible for planning and organizing team schedules, vacations and other absences to effectively meet the required SLAs
Excellent English language skills (both oral and written) required
An additional second language skill preferred (both oral and written fluency)
Excellent knowledge of one Central Reservation System (CRS) required. Preferably, SynXis
GDS knowledge and functional usage a plus
Practical knowledge of Windows Operating System as well as Microsoft Office Suite required

Advanced Product Support Specialist Resume Examples & Samples

Provide technical support to the commercial user community on supported network technologies including dedicated access, legacy fiber, commercial routers, PRI, ELINE, ELAN, ETREE, MRS, Ethernet Everywhere, Hospitality systems and others
Provide assistance and mentoring to Commercial Support Specialists in the RCCC via instant messaging, email, and direct contact
Utilize phone and/or remote control capabilities to resolve complex problems and inquires referred by problem management system regarding supported software and hardware within acceptable timeframes
Document problems thoroughly and accurately related to requiring support for Software, Hardware and/or configuration changes
Escalate commercial customer problems as necessary to CNOC, management, and/or support groups
Provide feedback to others to build individual and team performance capabilities
Considered a subject matter expert capable of working independently with general supervision; with work being checked at critical points
Receive high volume of incoming phone calls and respond to inquiries in a manner which meets high quality, productivity and other performance standards
Respond to customer complaints in a professional manner; attempt to resolve complaints successfully when possible
Assist in compiling and distributing various reports for management
Contribute to the development and maintenance of internal customer databases; call tracking systems, and shared databases
Coordinate effectively with other departments as needed and document activities
Perform all required functions in an accurate, efficient and professional manner. Follow all company policies and procedures and comply with all performance and attendance standards
Provide customer with updates as to the progress of trouble tickets
Triage customer issues by acting as liaison between customer and Engineering or Tech Ops
Proactive Customer Contact for outage or maintenance
Perform other duties as assigned or requested

Product Support / Data Analyst Resume Examples & Samples

Investigate, triage and resolve issues with the ads products
Monitor and analyze advertiser reports for feedback and bug-related trends
Identify confusion from bugs, identify solutions and advise the Sales team/advertisers to accomplish the advertisers' desired outcome
Partner with Forensics, Product, Marketing, Engineering and training teams to drive up product quality and understanding of product usage
Communicate known issues to the Sales team and their customers
Lead analysts in complex investigations to improve user and advertiser experience on the platform
Apply your expertise in quantitative analysis, data mining, and data visualization to tell the story behind the numbers and understand advertiser sentiment better

Associate Product Support Resume Examples & Samples

Respond to customer inquires via phone and email
Actively manage open cases/tickets and ensure that all necessary follow-up is completed to provide resolution to meet department SLA's
Develop product knowledge documentation on assigned products, update shared knowledge base and conduct training for other employees
Experience guiding customers through products, troubleshooting issues and passing feedback to developers
Advanced problem-solving skills and ability to support all levels of customer technical aptitudes
Experience with managing tickets/cases from initial contact through to resolution
Highly proficient with Microsoft Applications including Outlook, Excel, Word and Access

Cash Management Product Support Desk Associate Resume Examples & Samples

Minimum of 2 years financial service, cash management or banking experience required
Excellent customer service skills; ownership of issues through complete resolution
Exceptional problem solving proficiency
Ability to handle pressure, prioritize and multi-tasking during the course of a business day
Strong collaboration and team skills
Software proficiency with Microsoft Office (e.g., Word, Excel, PowerPoint)
Operational and Project Management experience a plus

Product Support Specialist Rep Resume Examples & Samples

You will be a liaison among dealers, customers and other Caterpillar personnel and divisions
Accountable for contributing to the identification, analysis and resolution of needs and problems in assigned discipline/district, performing complex analysis work, identify and resolving problems that are less tactical and more strategic in nature
Analyzing and communicating marketplace and competitive activity as well as information systems and identification of Caterpillar systems advantages and shortcomings to Caterpillar and dealer personnel
Consulting on existing and potential customer equipment management services with focus on the fleet management value stream and specific customer issues. This may include advising on and recommending ways to enhance customer satisfaction; creating and promoting programs that increase sales while maximizing price realization and profit margins
Assist dealers in business planning including counseling dealers on effectiveness of meeting expected business results
Counseling dealers in developing increased human performance capability such as identifying performance gap solutions
Degree in Electrical or Mechanical Engineering with at least six years of prior experience in field assignments
Demonstrated ability to work independently and communicate effectively with others in your work group, dealer personnel and customers
Ability to work on increasingly more complex assignments and provide direction to lower level reps on project assignments

Consumer Product Support Rep Resume Examples & Samples

Handle correspondence with customers via phone, email, fax.; refer complex issues to supervisor
Process replacement orders and provide tracking information to customers
Provide support for web services
Responsible for knowing and providing product information, as well as information concerning press releases and marketing material
Assist with training and maintaining product materials and manuals
Update technical information on various data bases as product details change
Communicate effectively to customers via phone; follow predefined procedures to identify, evaluate, solve, and escalate call issues
Follow procedures to facilitate the return of product as required
Assist other departments with product surveys
Record call details in designated data base for future reference and for use by Engineering and Quality teams
Good use of time management skills for a repetitive work environment
Human Resources

Product Support Specialist, Data Management Resume Examples & Samples

Primary focus is to assist customers and partners by troubleshooting and resolving technical issues related to installation, configuration, integrations and performance tuning of Autodesk’s family of Data Management (DM) solutions and in supporting other Autodesk MFG products
Responds to customer request for support via telephone, electronic queue, community forums and social media platform
Provides software related implementation and maintenance support on Autodesk DM products, collaborating with partner and customer; this may include recommendation of best practices, initial installation and troubleshooting
Configuration of DM product maintenance scripts, DM product backup scripts, software upgrades/migration and infrastructure upgrades/migration assistance via remote support
Demonstrate system capabilities, review software operation and provide information to customer concerning the operation and use of Autodesk DM products
Provide recommendations via analysis of customer infrastructure, environment, and business goals as well as support call history
Create test environments and/or configuration and sizing tools to validate customer solution and architecture proposals to ensure customer success
Proactive support in advising customers on recommended procedures for potential problems
Active participation in the community forums discussion groups to help users find answers to their questions
Utilizes internal resources and/or knowledge-based resource and tools to diagnose and resolve technical issues
Develop and present formal and informal training on Autodesk products and support issues as assigned
Stays current on technical specifications and hardware requirements of Autodesk DM products, including new and soon to be released products. Adheres to proper escalation procedures
Documents customer interactions and problem resolutions through incident tracking and knowledgebase articles
Documents and report defects and customer requests to product development teams
Works closely with other technical team members, collaborating and exploring possible solutions to customer problems and inquiries
Requires using strong interpersonal/customer service skills with both customer and team members while balancing multiple priorities
Ensures a high degree of customer satisfaction through resolution of customer situations; handling product issues, installations/implementations and upgrades
Establishes communication with development, testing, and documentation teams during product development cycle while advocating on behalf of the customer

Product Support Marketing Rep Resume Examples & Samples

Forecast parts sales annually, update monthly. (understanding economic and market situation, historical parts growth trends, government spending plans, competition and customer segments)
Develop short and long term parts (by major class) and service marketing strategy and supporting plans
Ensure close tracking of Plan on a Page in initiatives, focusing in Participation and Closure for Product Support, (CSA, repair options etc), pricing strategy. And PSSR delivery of plans
Manage implementation of said plans and review or modify if required to improve effectiveness
Build strong relationship with dealer, all levels of hierarchy
Review dealer product support capabilities for Energy and Transportation industry segments, evaluate achievability of parts and service growth plans to ensure alignment with service capability in cooperation with District PSOR
Establish OIL's / OTO's to support marketing strategy, monitor monthly to review effectiveness and compliance
Review OIL's / OTO's quarterly for compliance and authorize payments. (SOX compliance)
Establish coverage strategy, ensure the dealer is maximizing parts sales opportunity, use Sales Effectiveness tools where appropriate, Masters, Coverage study, ISR, Partstore.CRM etc. Deploy recommendations from Sales Coverage Studies
Establish, interpret and maintain market share data POPS-C, DCAL. (PTOS)
Implement GPPS with PDO Dealers
Work with Dealers on PTOS/ OLGA opportunity generation
Document and track E- business development and strategy with Dealers
Support successful EM Solutions deployment

Course Partner Product Support Intern Resume Examples & Samples

Supports the administration of a product support team of 10 Support Specialists
Assist with daily triage of support issues and requests
Perform high-level metric analysis for improved business assessments
Update Partner information in case management tool
Assist director and manager in meeting preparation and presentations/build Power Point slides
Tracking and reporting for Support Specialists performance metrics
Opportunity to develop key initiatives for direct Partner service improvement

Technical Product Support Resume Examples & Samples

Provide front line Tier 2/3 technical support throughout the software product life cycle
Configure, test and ship equipment to field personnel and customers
Provide phone support for newly introduced products; Tier 3 support for more mature products
Reproduce customer environments in a lab scenario to resolve issues
Accurately document customer calls and product problems found in the field (e.g. Bugzilla, email, etc.)
Communicate with customers in a timely and professional manner
Ability to work effectively within a team, or independently
Associate degree or equivalent in Electronics or Computer Science
Experience with networking technologies

Product Support Consultant, BMO Life Resume Examples & Samples

Solid foundation in actuarial related functions nice to have
5-10 years of experience in the insurance field
In-depth knowledge of insurance products and sales channels
In-depth knowledge of the regulatory and tax requirements
Advanced Microsoft Excel and Access skills
Undergraduate university degree
In-depth analytical and problem solving skills
Keen attention to detail

Product Support Specialist, Games Solutions Resume Examples & Samples

Act as 1st line of support to both our internal and external customers
Browse forums/tickets for new questions. Track, answer and assign support tickets on support websites
Monitor forums to assess overall customer satisfaction
Provide first response to all questions within short period
Answer any set-up/installation, suage and licensing related questions
Attempt to reproduce the issue in question on the target platform and perform preliminary debugging. If the issue requires further investigation, field it out to appropriate engineering staff
Work with the QA and Development teams to reproduce issues, assign issues to internal support developers, track to resolution, and close the loop with customers
Manage Customer accounts on Autodesk’s support and developer websites
Improve communication with our customers by supporting them, resolving their concerns, and keeping them informed

Product Support Director Resume Examples & Samples

This role oversees teams that support the trading of Annuities and Insurance, Mutual Funds, UITs, Alternative Products and proprietary Advisory services
Works closely with the senior management of Private Wealth Management and Research Products and Services to develop and implement a vision for the investment products to drive increased recurring revenue, increased Financial Advisor (FA) productivity and enhanced client experience
Ensure investment products meet regulatory requirements. Keep up-to-date on changes in the global regulatory environment. Be alert to potential impacts upon the product offerings and markets
Stay abreast of technology changes and make the appropriate recommendations
Continually stays abreast of marketplace trends and issues, gathered through external and internal networks. Actively monitors and reports on the competitive environment and firm’s Wealth Management’s competitive position
Reinforce a culture of risk management by monitoring transactions or activities that could expose our clients or the firm to financial loss, penalty or other risks
Foster a culture of continuous improvement; plan and execute change programs that create capabilities to drive efficiency, improve the client experience, and reduce operational risk
Partner with other senior leaders as a productive, supportive, collaborative member of the Operations Senior Leadership Team (SLT)
Participate and be active in external securities industry societies (e.g., SIFMA)
As a member of the Operations SLT, this role will share responsibility for the overall performance of Operations and the delivery of all relevant categories of business results including, but not limited to business/financial performance, leadership development, client value creation and associate engagement
Bachelor’s degree (MBA Preferred) with 10+ years of relevant experience and a proven track record with demonstrated advancement in leadership roles. Experience should cover multiple functions including investment products, preferably within a diversified financial services firm or financial services regulatory body and include extensive knowledge of policies and procedures in the client services business model
Series 7, Series 24 or Series 27 required
Strong leadership skills including excellent interpersonal, negotiation and influencing skills leading to trusting relationships with business partners and their leadership team. The candidate will be driven to achieve results, thrive in a fast paced environment and be required to make decisions based on sound judgment with information at hand
The ability to convey issues credibly to internal and external stakeholders is a must
Demonstrated relationship builder; able to establish both internal and external working relationships in order to identify and implement strategies for business growth
Strategic and tactical planning skills are a must along with the ability to lead others either through direct or indirect lines of management

Product Support -end Of Line Resume Examples & Samples

Gather assembly defect data
Accountable for Continuous Improvement Idea Reporting
Catalogue quality issues into a computer system and flag defects for repair
Deliver quality support to the plant by creating and developing business plans for each manufacturing assembly area
Relies on independent decision- making and problem solving to complete job tasks
Must meet deadlines
Ability to multitask and prioritize work
Perform rework on quality defects that cannot be immediately addressed on the assembly line
Support Design Engineers by gathering data for research and evaluations, by conducting technically complex teardowns and assembly of BCP components/equipment
Uses various tools provided in the work area to perform assembly duties and may include the use of lifting devices to move heavy components of weights of more than 35 lbs
Follows documented procedures standard work, routings, and blueprints to perform safe and defect free assembly and/or adjustment of components and prime product
May conduct assembly on new product introductions according to Engineering schematics
Follows and utilizes CPS principles of 5S, Continuous Improvement Idea Reporting, Waste Elimination, and Standard Work
Monitor CAT computer systems to conduct hydraulic, electrical, mechanical or other component tests on BCP machines
Conduct additional diagnostics and analysis to identify defects and quality issues that are more complex. Catalogues failures and communicates to relevant personnel as appropriate
Cross-functional communication to complete tasks
Effective teamwork
Provide summaries to leadership
Excellent interpersonal and communication skills
Advanced Problem Solving/Troubleshooting Ability
Meticulous and analytical nature
Advanced Computer skills
Knowledge of Caterpillar Systems
Strong commitment to safety, quality and teamwork
Ability to sit or stand for prolonged periods; Ability to perform repetitive operations; Ability to lift up to 35 lbs
18 months functional area experience
Positive attitude
Mechanical experience
Ability to work overtime

Shift Product Support -end of Line Resume Examples & Samples

Gather assembly defect data
Accountable for Continuous Improvement Idea Reporting
Catalogue quality issues into a computer system and flag defects for repair
Deliver quality support to the plant by creating and developing business plans for each manufacturing assembly area
Relies on independent decision- making and problem solving to complete job tasks
Must meet deadlines
Ability to multitask and prioritize work
Perform rework on quality defects that cannot be immediately addressed on the assembly line
Support Design Engineers by gathering data for research and evaluations, by conducting technically complex teardowns and assembly of BCP components/equipment
Uses various tools provided in the work area to perform assembly duties and may include the use of lifting devices to move heavy components of weights of more than 35 lbs
Follows documented procedures standard work, routings, and blueprints to perform safe and defect free assembly and/or adjustment of components and prime product
May conduct assembly on new product introductions according to Engineering schematics
Follows and utilizes CPS principles of 5S, Continuous Improvement Idea Reporting, Waste Elimination, and Standard Work
Monitor CAT computer systems to conduct hydraulic, electrical, mechanical or other component tests on BCP machines
Conduct additional diagnostics and analysis to identify defects and quality issues that are more complex. Catalogues failures and communicates to relevant personnel as appropriate
Cross-functional communication to complete tasks
Effective teamwork
Provide summaries to leadership
Excellent interpersonal and communication skills
Advanced Problem Solving/Troubleshooting Ability
Meticulous and analytical nature
Advanced Computer skills
Knowledge of Caterpillar Systems
Strong commitment to safety, quality and teamwork
Ability to sit or stand for prolonged periods; Ability to perform repetitive operations; Ability to lift up to 35 lbs
18 months functional area experience
Positive attitude
Mechanical experience
Ability to work overtime

Associate Getthere Product Support Resume Examples & Samples

Follow-up and escalate unresolved problems to ensure resolution is accomplished
Work between 8 am an 6.30 pm in accordance to weekly work schedule, holiday and Sunday coverage is mandatory and is allocated on a rotation basis
Excellent communication skills, written and verbal

Core Product Support Manager Resume Examples & Samples

Creates and emphasizes clearly defined expectations and accountability
Assists Director in hiring processes
Communication to development staff on high level support issues
Utilizes industry expertise to initiate product development, addressing customer needs and improving support efficiencies
Perform intuitive user acceptance testing of new product features
Creates staffing emergency procedures

New Accounts Product Support Group Director Resume Examples & Samples

Ensuring all systems updates are coordinated and completed as part of new/existing form changes, including but not limited to: Kofax Scan Codes and drop downs, Reject Reason Codes, Forms Gallery Posting, Document Management Changes, Recognition Requirements, etc
Promote and enforce standards across Wealth Management
Implement and maintain Service Level Standards on all new and changed forms that go through the Forms Governance Process
Maintain and Improve the Forms Governance Workflow to enhance the end to end management and documentation of form changes and version control
Work closely with operational areas to identify and implement procedure changes and any required training and communications
Education: BS in Finance or related areas
Must have experience in pricing and risk management systems for Derivative Products
Must have strong knowledge of Market Risk concepts
5-10 years of experience in a financial services industry
Strong knowledge of Market Risk or Derivative Products
Experience with relational database schemas and SQL
Advanced PC skills, including Excel, Word, and PowerPoint
Excellent presentation skills including oral and written communication skills
Full life-cycle project experience (analysis->implementation) desired
Personable, able to interface with senior management in Business and IT, as well as technical colleagues
Enthusiastic, motivated team player

Digital Product Support Specialist Resume Examples & Samples

Provide excellent customer service
Excellent Product Knowledge – you will be the product guru
Digital troubleshooting and product training support to all stakeholders
High collaboration with publishers and product managers to maintain product knowledge
Comprehensive coordination with inter-departmental colleagues including, developers, technicians, publishers, editors, etc.; in order to work together to resolve complex customer facing issues through to completion
Customer Intelligence, ensuring all customer queries are recorded in our Bug Tracking and CRM systems as well as providing weekly reports on all ‘High Priority’ customer facing Issues
Content creation and online publication of product related support articles to our online Knowledge Base
Effective communication to all internal stakeholders of any customer facing updates or changes to products
Helpdesk experience
Knowledge Base experience
Experience working with a CRM - for example, Salesforce
Bug Tracking Software experience

Product Support Specialist, Data Management Resume Examples & Samples

Provide direct technical support to internal and external customers and partners via approved communication channels on Autodesk data management products
Document internal and external customer and partner interactions in the department's knowledge based system
Work with development, testing and documentation teams during product development cycle to ensure quality
Investigate, develop and present formal and informal training on Autodesk products and support issues as assigned
Develop training plans and mentor new product support team members
Proactively document and communicate issue resolutions with team members
Five years’ experience working, support and implementing Data Management software in a customer environment
Bachelors degree or equivalent experience in Engineering, Computer Science or related field
Excellent verbal and written communication skills and a strong command of the English language
Solid understanding of problems engineers typically encounter in using CAD software with a Data Management system
Manage user accounts and administer security controls

New Accounts Product Support Group Analyst Resume Examples & Samples

Gathering business requirements and create specifications for new and existing technology applications
Creating functional specification documentation and communicate requirements to the development team for the design and implementation of business solution
Responsible for managing business requirements and associated documentation
Serve as liaison between IT and end-users throughout the project lifecycle and ensure that IT delivers to the specifications agreed upon
Analyzing current processes. Providing suggestions for improving NNA processes by eliminating inefficiencies and/or enhancing system functionalities
Preparing process flow diagrams for existing and proposed/new processes
Assisting Training and Communication group to develop instructional materials
Developing Policies and Procedures for new and modified processes effecting NNA
Developing Test Cases and Test Scripts for new or enhanced system functionalities
Managing and coordinating testing efforts. Perform UAT testing as a end-user prior to approving the enhancement or coordinate UAT on new or modified systems functionality
Testing data integrity issues for new reports during development, production issues or new enhancements
Provide on-going project support and handle project management activities
Developing presentation material for the department
BA or BS in Business Management or Information Systems/Technology
4+ years experience in Financial Services firm or technology/project management field
Strong PC Skills: Microsoft Office : Word, Excel, Power point and Visio
Strong organizational and time management skills, attention to detail, analytical mind, task oriented, strong work ethics

Product Support Core Operations Manager Resume Examples & Samples

Partner with Product, Forensics, Sales and Engineering teams to solve problems at scale (e.g. reducing product confusion by Sales and end advertisers)
Develop compelling analyses to execute data-informed initiatives that improve advertiser experience
Conduct in-depth investigations leveraging large and complex data sets
Highly motivated and hard-working with ability to think clearly under pressure, both individually and in team environment
Ability to rapidly assess, analyze and resolve complicated issues, and distill that complexity into simple and concise communication
Demonstrated ability to follow-through on execution and procure necessary resources to ensure project completion
Analytically driven, preferably proficient with data tools and advanced SQL abilities
Ability to optimize core operations by focusing on scale and pushing the team in that direction
Ability to centrally manage contractor teams or outsourced partner-based teams while taking an SLA-based approach to drive results
Ability to mentor others on data driven approaches to scaling core operations
Define processes to support the Product Support team in gathering insights around ads product use, stability and performance
Build empathy and passion for the advertiser experience through partnership with Product and Engineering

Product Support & Costing Assistant Resume Examples & Samples

1) Prints daily cost sheets and distributes to cost analysists
2) Manage daily XPC rejected report and run $1.00 FCA report
3) Maintains FOB price list in Excel of all current/discontinued FCA costs associated with product procured from Sourced Factories and uploading to XPC. Includes XPC/Excel resolution. This includes multiple source selection
4) Resolve Open Account payment issues which includes price resolution between

Contributor Product Support Resume Examples & Samples

Under general supervision, responsible for responding to moderately complex customer inquiries regarding company products
Analyzes problems using diagnostic tools to identify problem area(s) and recommend corrective action
Contribute to the successful delivery of Sabre products to customers
Builds internal relationships with counterpart peers across other locations within EMEA to develop knowledge of key subject areas
Supports market business requirements to scope, develop the process and contribute with technical writing capabilities
Develop subject matter expertise and capabilities of key product portfolio
Supports internal communication activities and external training projects
Recommend solutions to customer application questions
Track problems so that recurring problems can be reported to product development. Interfaces with other departments including associates and suppliers to resolve customer problems
Follows-up and escalates unresolved problems to ensure resolution is accomplished and tracks calls to identify trends and provide feedback to internal departments and to customers
Any other duty assigned by direct Manager

Senior Manager, Technology & Product Support Resume Examples & Samples

Four year college degree with concentration in Technology (Computer Science, Electrical Engineering, Information
Strong technical expertise with data, voice, video and managed services are required
Five years experience in the evaluation, development and support of technical solutions
Proven project management experience with strong analytical and written/oral reporting skills
A dynamic leader that can switch from very focused tactical project management to future-thinking strategic decisions with ease
Strong reporting/analytical skills used to required to meet service performance and availability metrics
Must have excellent relationship building skills and solid teamwork and interpersonal skills and ability to communicate with customers, coworkers, and senior management
Leads with a continuous improvement mindset that consistently improves the effectiveness and stability of the IntelligentHome platform and delivery systems

Assistant Manager Sales & Product Support Resume Examples & Samples

Strong analytical skills as well as the ability to think creatively in order to provide solutions to complex transactions
Excellent administrative, organizational, and decision making skills
Good problem resolutions skills
A solid understanding of the time value of money discounting cash flows, with a understanding of credit
Work effectively with persons of various authority levels within the Bank; therefore must possess strong interpersonal and team focussed skills

Product Support Specialist, Data Management Resume Examples & Samples

Provide direct technical support to internal and external customers on Autodesk data management products
Resolve technical issues and document resolutions in the knowledge based tools
Windows Server (2008R2, 2012, 2012R2)
Windows (7-10)
Microsoft SQL (2008R2-2014)
Ability to write administration scripts
Functional Knowledge of Web Architecture (.NET, IIS)
Knowledge of structured programming languages including LISP, VB, VBA, C, and C++

Senior Director Digital Product Support Resume Examples & Samples

Develop and drive key initiatives around defining world-class customer experience for McGraw-Hill Education customers
Prioritize and implement MHE wide initiatives to close gaps between current state and optimum state for MHE Digital Products, affecting change in all customer-related organizational processes - from sales & marketing to customer support
Responsible for establishing and developing a new customer experience organization for enterprise-level digital products that is designed to grow the digital customer base, improve customer onboarding, retention, usage and overall customer satisfaction
Develop systematic ways to gather and capture customer information and feedback in order to cultivate customer insights to achieve world-class customer experience
Bachelors degree required, Masters preferred
10+ years of relevant business experience (business development, digital customer management or CRM ideal)
Ability to analyze existing customer facing processes and redesign into customer experience enhancing processes
Experience with product marketing, online/mobile/social digital platforms and customer behavior, customer research methods, software development and customer experience mapping
Demonstrated ability to drive innovation in teams and products
Highly competent in digital markets
Strong business acumen, sound business judgment and decisiveness required to manage conflicting priorities and tradeoffs
Excellent communication skills both written and verbal and ability to articulate a clear vision and represent it convincingly
Strong organizational, planning, and prioritization skills

UK Regional Lead Product Support Product Fulfilment Resume Examples & Samples

In addition to actively performing product support and product fulfilment responsibilities along with entire global team, ensure the UK based Product Support & Product Fulfilment team members receive hands-on support, guidance and management of workloads on a daily basis
Confirm all actions and decisions of the regional group are in accordance with a global group approach and strategy
Act as regional lead point of contact for resolving escalated internal and external technical product-related queries
Responsible for communicating pertinent customer issues to Head of Product Support & Product Fulfilment in a timely manner
Initiate continuous evaluation of BAU workflows relevant to the group and proactively communicate suggested areas for improvement and steps for implementation to Head of Product Support & Product Fulfilment
Accountable for ensuring sufficient support coverage across the group by working with other regional teams responsible for delivering 24/7 customer product support and world-class service
Ensure actions and workflows of the group support a customer focused culture
Assist Head of Product Support & Product Fulfilment with execution of professional development to the regional team, as decided by the Head of Product Support & Product Fulfilment
Responsible for regional team performing in a manner that effectively achieves the Technical Support and Fulfilment Support Policies metrics
Ensure the timely processing of all customer proposals in QC Check status and fulfilment of all Proposals in Approved status, in SalesForce.com queues
Timely reporting to Head of Product Support & Product Fulfilment of meaningful key performance indicators specific to PSPF group
Ensure best practices are implemented and maintained
Ability to effectively support a local team
Ability to see both the detail and larger aspects of a situation and to act accordingly
Proven ability to work independently and cross-functionally
Ability to meet deadlines while working under pressure
Ability to determine relevant situations appropriate for escalation
Ability to identify new initiatives to help improve efficiency
Articulate, well-written, and able to influence people
Skilled working with various Microsoft technologies, including MS Office
Experience working with various Web technologies
Experience with data query and data management in relational databases, including the ability to write basic Structured Query Language (SQL) reports from back end databases
Experience and understanding of incident tracking and case logging (SFdC)
Working knowledge of data transfer methods and file formats
Understand SF.com and integration capabilities with task management tools
Proven customer relationship skills and a client-first focused approach to working

Product Support Resume Examples & Samples

Ability to sit or stand for prolonged periods; Ability to perform repetitive operations; Ability to lift up to 35 lbs
Basic understanding of mechanical systems
Experience assembly or repairing SSLs, MTLs and CTLs
Good communication skills, both oral and written
Initiative and maturity to work independently
Candidate must take safety very seriously and respect the power of the machine. He/she must be willing to be instructed and/or corrected to address potential safety concerns, while maintaining a positive attitude
Prior experience operating construction machinery
Basic understanding of construction machinery
Strong mechanical ability

Dataops Analyst, Product Support Resume Examples & Samples

Use advanced statistics, data analytics and visualization technology to successfully drive forward optimization solutions for the team, and enable the team to continue scaling
Create and maintain insightful automated reporting and dashboards to track business and operational KPIs
Leverage data-informed insights to drive new products, processes and initiatives
Monitor data trends to discover new patterns and schemes as they emerge, enhance the support and detection processes, and improve team efficiency
Partner with cross-functional teams such as Product and Engineering to lead or contribute to large scale strategic projects as well as solve ongoing operational problems at scale
Develop expertise regarding support and product trends both globally or regionally
Influence Product and Services changes/decisions based on the data-driven insights and expertise developed
Be the gatekeeper of system integrity by deep-diving into stability issues if needed, managing or monitoring alerts, and communicating impact
Surface key advertiser and user sentiment insights as well as educate partner teams within Facebook, such as Sales, Product and Policy
Manage, coordinate, and/or support major projects as needed
Coach and mentor junior members on the team to drive impactful results

Product Support Resume Examples & Samples

Process new fee-based accounts, which includes collecting data on proposed accounts and coding accounts on Beta
Record booking fees
Maintain existing fee-based accounts
Review accounts submitted for initial determination of qualification and proper documentation before initiating the approval process
Perform database updates
Reconcile General Ledger accounts
One year of experience
Demonstrated proficiency with basic computer applications such as Microsoft Office software products
Ability to travel, occasionally overnight
Strong mathematical skills

Product Support Senior Manager Resume Examples & Samples

Bachelor’s degree with 5-7 years of relevant experience and a proven track record with demonstrated advancement in leadership roles. Experience should cover multiple functions, preferably within a diversified financial services firm or financial services regulatory body and include extensive knowledge of policies and procedures in the client services business model
Series 7 license required or willing to obtain within 6 months of hire
Strong leadership skills including excellent interpersonal, negotiation and influencing skills leading to trusting relationships with business partners and their leadership team
The candidate will be driven to achieve results, thrive in a fast paced environment and be required to make decisions based on sound judgment with information at hand
Proven Relationship/Account Management experience
Ability to work with a team and to motivate others
Client-Focused: Consistently delivering high quality service with resilience and resourcefulness
Change agent who is able to work effectively and collaboratively in a team environment and with associates at all levels and in all areas of the firm
Committed with a high level of drive, resilience and enthusiasm

Product Support Technical Lead Resume Examples & Samples

Bachelor’s degree with 5+years of relevant experience and a proven track record of delivering substantial business results. Experience should cover multiple functions, preferably within a diversified financial services firm or financial services regulatory body and include extensive knowledge of policies and procedures in the client services business model
Series 7 license required
Strong leadership skills including excellent interpersonal, negotiation and influencing skills leading to trusting relationships with business partners and their leadership team
The candidate will be driven to achieve results, thrive in a fast paced environment and be required to make decisions based on sound judgment with information at hand
The ability to convey issues credibly to internal and external stakeholders is a must
Demonstrated relationship builder; able to establish both internal and external working relationships in order to identify and implement strategies for business growth
Change agent who is able to work effectively and collaboratively in a team environment and with associates at all levels and in all areas of the firm
Advanced computer skills, with proficiency in Microsoft Word, Excel, PowerPoint, Project and SharePoint
Understanding of data integrity best practices and data analysis (e.g., SQL) desired
Strategic and tactical planning skills are a must along with the ability to lead others through indirect lines of management
Committed with a high level of drive, resilience and enthusiasm

Cash Management Services Product Support Spec Resume Examples & Samples

Logs and tracks open product implementation and maintenance actions to achieve established service level agreements
Escalates issues as appropriate
Acts as liaison with internal bank service providers and third-party vendors as required
Investigates and resolves vendor service issues as required
Ensures daily product support responsibilities of the group are completed properly and on time
Supports the group supervisor with special projects as required
Serves as acting supervisor when required
Three to five years
Good knowledge of deposit and non-lending products and services
Detailed knowledge of operational processes related to all cash management products and service set-ups to assist in problem resolution
Thorough knowledge of PC based cash management products and services
Research and analysis
Desktop PC application use

Supervisor Product Support Resume Examples & Samples

Excellent verbal and written communication skills with the ability to listen to and understand employees
Multi-tasking and time management ability
Experience with a call center environment (preferred)
Strong Technical Acumen or Computer Skills
Candidates must be able to work onsite at our LAX office

Associate Product Support Resume Examples & Samples

Analyze problems using diagnostic tools to identify issues and recommend solutions to customer application questions
Working knowledge and proficiency with at least two GDS (Sabre, Galileo,or Amadeus)
Ability to use diagnostic tools to troubleshoot an issue within Service Levels and ability to complete a tracking tool form with all necessary information for troubleshooting
Possesses working knowledge of travel industry operations, environment and corporate travel business practices
Excellent Team Skills -- ability to work as part of a global team to solve customer issues
Excellent Customer Service Skills – possess a “can-do” attitude, ability to interact with internal and external customers in a positive and friendly manner
Self-Initiative and Self-Motivation
Education: A Level or equivalent
Experience: Minimum 3 years within the travel industry or online booking tool company
Proficient computer software skills
Written and spoken English required with French, German or Italian as a second language an advantage

Product Support Specialist Rep Resume Examples & Samples

Provide technical guidance to dealer staff
Partner with the dealer to provide total customer solutions
Management of Product Improvement Programs
Identifying commercial opportunities through effective partnerships with the dealer, service and sales teams
Assist with the dealer and customers on equipment management strategy
This role would suit someone who is driven to achieve excellence in Underground mining, with a strong technical aptitude and theability to build effective partnerships with internal and external customers
Demonstrated experience in fault finding and trouble shooting of underground coal equipment
Understanding of Caterpillar dealer networks
Strong desire for sales
Demonstrated ability to partner with dealers to provide support to the customer
The successful applicant should have an engineering or business degree or equivalent diploma, along with Caterpillar or dealer work experience

Senior Product Support Resume Examples & Samples

Experience with airline reservations or airport check in Sabre, Apollo, Worldspan or Amadeus
Good computer software skills and Internet capabilities
Excellent written and verbal communication skills. A basic understanding of Network Connectivity is a plus

Product Support Specialist Rep Resume Examples & Samples

You will stay abreast of industry and technology changes and relate those changes to Caterpillar, dealer and customer needs
Technical liaison and assistance to customers to improve truck availability and reduce operating / maintenance costs
Perform machine commissioning testing and customer acceptance testing of new units
Assist customer / distributor / region in implementing Product Improvement Programs and Product Support Programs Report repetitive or significant problem areas, identified during site visits and training course, in order to continuously improve the product
Support or initiate continuous improvement programs at customer sites to improve preventative maintenance practices, increase machine availability and reduce operating costs
Identify and report on incorrect work practices that impact on machine performance
Deliver accurate professional training courses to customer site personnel
Prepare and submit effective, timely and accurately written records on customer visits
Host or support regional / distributor issue resolution periodic meetings
Maintain and present an efficient professional image to customers at all times
Market customer training and conduct technical training presentations
Create detailed CPI issues to communicate and capture product issues
Relieve Site Service Advisors as required
Other duties as assigned by manager
Three to five years prior experience in field assignments and demonstrated ability to work independently and communicate effectively with others in your work group, dealer personnel and customers
Well organized and capable of reviewing technical problems in detail and preparing timely reports for customer and Caterpillar at an acceptable standard
Demonstrated ability to work on increasingly more complex assignments and provide direction to lower level reps on project assignments
Must be willing and able to travel domestically and internationally up to 50% or more
Experience with Large Mining Trucks and 24V electrical, high voltage electrical (drive system), mechanical, and hydraulic systems
Excellent communication skills and customer service focus in both English and Spanish
Able to work with people at all levels of own organization as well as customer’s organization
Strong computer skills are desired, particularly Excel and PowerPoint

Product Support Consultant Resume Examples & Samples

Focus on global mining and large earthmoving customers depending on size and location of operations and revenue potential
Maximize the value of the customers' fleet operations via worldwide technical counseling and product support benchmarking
Focus on guarantees, warranties, remanufactured parts, maintenance software systems, parts and corporate inventories
Provide fleet maintenance counsel to customers or via marketing companies and dealers
Conduct technical training courses and studies
Attend and present at seminars
Maintain contacts; acquire and maintain in-house and industry wide knowledge (i.e. maintenance programs, systems and software, warranty and guarantee activities, forecast on life cycle costing and fleet life plans)
Acquire and disperse counsel to implement PIP/PSP programs and determine need for PIR's
Define a commercially competitive guaranteed cost per hour commercial maintenance package for dealers; consider worldwide competitive activities and dealer's product support capability at customer's operating sites
Maintain contact with customers, dealers, Caterpillar Product Centers and Parts and Service groups; obtain product support information; provide counsel and guidance, and resolve parts and service problems
Visit worldwide mine/construction sites; conduct onsite evaluations of fleet maintenance practices and results
Benchmark customer's performance versus other worldwide companies; prepare reports of data and recommend improvements
A seasoned individual with several years product support/marketing experience including field and foreign assignments
A good knowledge of large earthmoving/mining products and their worldwide industries and maintenance trends
Above average people skills and the ability to converse and work with large mining/construction company's upper management personnel
Willingness to travel and adapt to various country customs and conditions
Bilingual or willing to learn another language

Product Support Marketing Representative Resume Examples & Samples

University Degree (Marketing or Communication preferred)
Industry experience in marketing with distribution channels and/or directly with end-users
Ability to work independently with strong communication skills
Excellent project management skills at the detail level
Interpersonal skills to successfully influence others to achieve results
Self-starter who takes initiative and enjoys being accountable for results
Excellent communication, interpersonal and collaboration skills

Digital Product Support Resume Examples & Samples

Good process management and organization skills
Ability to perform under pressure
Good communication and team-working skills
Good command of spoken and written English

Canadian Advanced Product Support Resume Examples & Samples

Provides product training to customers after account has been setup and follows up with customers to ensure overall satisfactions. Provides single point of contact when customers require assistance
Analyzes customers' e-commerce requirements and recommends best course of action that meets customer's needs. Interacts with third-party e-commerce providers and the customers' technical personnel to complete set up
Coordinates Verified-by-Visa program with Visa Canada to ensure eligible merchants are loaded on the VBV directory server and proper procedures are followed to maintain data integrity. Communicates VBV loaded merchants to technology partners
Monitors e-commerce queue and answers incoming calls as necessary. Monitors email account for incoming product questions and answers them according to prescribed standards. Prioritizes and solves issues through to completion
Creates, tests, approves and provides knowledge base content to appropriate support groups. Approves informational alerts distributed to all levels of Help Desk support
Distributes informational alerts to affected merchants in cases of service disruption
Provides full 24x7 support for beta merchants testing new products. Requires on-call work and remote access to support systems and tools
Offers exception handling of high-profile issues/customers. Resolves complex and/or time- consuming problems outside of the normal escalation process
Provides e-commerce assistance and e-commerce product information to various internal groups, including sales and relationship managers
Identifies trends with respect to potential product/system problems and communicates with technology partners and Sales Support to update products and take preventative measures
Advanced working knowledge of computer software systems including DOS, Windows 95/98/NT/2000/XP. Strong command of common office applications such as Microsoft Excel, Access, Word and Internet Explorer
Strong understanding of connectivity concepts: Dial, TCP/IP, Frame Relay, VSAT, CDPD, Motient Wireless, HTTP/XML. Working knowledge of host message formats (UTF, ISO, TG23, VisaK) and the tools used to troubleshoot message format problems
Advanced knowledge of point-of-sale hardware and software platforms
Advanced knowledge of technical fundamentals and utilization of logical thought processes used in troubleshooting
Strong written and verbal communication skills. Ability to interact and communicate with a wide variety of people
Strong multi-tasking and organizational skills. Ability to work in a fast paced environment with a varying responsibilities and shifting priorities

Product Support Service Delivery Manager Resume Examples & Samples

Accountable for and manages all aspects of functional operations activities for their assigned global EY HR systems portfolio
Leads the (virtual) team of individuals who provide day-to-day system operation support for technology within their remit, ensuring service delivery is timely and of a high quality standard
Works with Product Support Operations Lead, Product Support Area Managers, relevant Portfolio Owner Continuous Improvement, Clients and other business partners to develop and plan yearly technology operational and support activities
Performs monthly product quality reviews to detect product and process trends, issues and potential improvements
Manages Service level Agreements (SLAs) across global virtual support teams to ensure timely issue resolution and service delivery to clients and end users
Monitors and improves product support processes directed toward reducing costs, improving cycle time and enhancing customer satisfaction
Assess and communicates service oriented product updates to internal and external stakeholders
Shares knowledge and best practices with other Product Support Service Delivery Managers in order to achieve alignment, efficiencies and discover opportunities and solutions for continuous improvements of our internal processes and service delivery methods
Builds and manages strong working relationship with country/regional stakeholders, Global and Area Talent Functional and Process Leaders, HR Systems, HR Services, IT Services and other business partners
Manages/teams with vendors as appropriate to ensure business objectives, cost parameters, schedules, and resource management needs are met
Supports innovation and change in HR systems operations across the organization – this includes driving innovation in the transition phase and across how we deliver Knowledge Transfer (in partnership with Learning), looking for opportunities to gain efficiencies and economies of scale within our internal operations
Maintains up-to-date knowledge on HR systems issues, trends and long-term implications for EY
Manages global communications to system users when system defects are identified; manages resolution of business standard and business critical issues in a timely manner

Product Support Resume Examples & Samples

Identifies opportunities for product improvements, as well as proposes options for those improvements, and works closely with the HR Systems Portfolio Manager on validating and prioritizing them
Partners with the HR Systems Design & Deployment Team, Product Support Operations team, IT, and Continuous Improvement SMEs to ensure successful transition of new systems into a business as usual (BAU) environment. This will involve the creation of a Transition Impact Assessment and plan, as well as other relevant documentation for all Core HR & Reporting EY HR system deployments as they relate to Product Support
Partners closely with the Product Support Operations team to plan for and support each product throughout all milestone events, following the schedule that has been agreed to by the business. This includes configuration and coordination with Vendor and other internal teams, to ensure the system will be ready for use within the timeframe required
Monitors issue logs and KPIs, supporting day-to-day operations of talent technology
Works closely with the Vendor Manager to deliver improvements and updates within a support environment
Proactively manages release cycles and updates, conducting in-depth change impact assessments, identifying risks and benefits, and developing implementation plans that are delivered to within agreed timelines
Identifies risks that exist in the current environment and proposes solutions
Manages the lifecycle of defects and enhancements using established processes & tools
Supports the HR Systems Design & Deployment team in coordinating appropriate system training for members of Product Support and our Business Partners, ensuring we have the relevant knowledge to successfully manage our systems
Stays up to date on HR systems market trends, identifying ways to improve our systems
Builds and maintains effective working relationships within HR Services, HR Systems, Global Talent Function, Process Leaders and IT Services teams
Acts as an escalation point/third level support for issues that require intervention, ensuring the appropriate resources from the Vendor and relevant HR Systems and IT Services teams are engaged
Teams with vendors to ensure planned releases and updates are managed proactively, ensuring business objectives are met
Performs primary analysis and provides feedback on diverse requirements and change requests from multiple countries
Maintains a pulse on user feedback and provides prompt and proper resolution of technical challenges to improve the user experience
Responsible for ensuring global Core HR & Reporting EY HR systems are successfully transitioned to a BAU phase
Works with the customer and various teams to evaluate and prioritize defects and enhancements as required; and to understand and communicate potential impacts of recommended changes
Teams with HR Systems Design & Deployment, Product Support SMEs and Product Support Operations to complete transition acceptance activities, ensuring business objectives are met
Maintains up-to-date knowledge on HR systems issues and trends
Experience as a product SME/analyst in a support role
Good interpersonal, communication, organizational, project management and client service skills
Basic understanding of software development processes, operations management and product management activities
Ability to work and team in a virtual environment, across multiple countries, areas and cultures, and team effectively with clients and other team members
Ability to produce detailed, relevant documentation and reports as required
Ability to work well in stressful situations
Ability to perform and manage multiple tasks simultaneously
Proven analytical experience and troubleshooting across a range of systems
3+ years’ experience in enterprise HR systems support and continuous improvement, or related roles
Proven track record of working with a senior stakeholder population
Experience working with cross border teams in a virtual environment

Product Support & Business Analysis Manager Resume Examples & Samples

These specifications are general guidelines based upon the minimum ordinarily considered essential to satisfactory performance in this position. Individual skills and abilities may result in some deviation from these guidelines
To perform effectively in this position, the incumbent is required to have
Project management and/or managerial/leadership experience
Manager must have the interviewing, facilitation, organizational, modeling and analytical skills necessary to deliver comprehensive requirements to the development staff that will be used to design the application model
Manager must be able to talk with individual and groups about their business needs and ask the right questions to develop essential requirements for the project
Knowledge of Healthcare, Insurance or Workers Compensation domain is a must for this team member
Strong analytical and critical thinking skills
Ability to understand customer-facing challenges
Problem solving skill; the ability to systematically analyze problems, draw relevant conclusions and devise appropriate courses of action
Demonstrated accuracy and attention to detail
Strong desire to learn
Effective oral, written and communication skills
Good organizational skills and the ability to handle multiple activities with changing priorities simultaneously
Competency to utilize Company software and proficiency in Microsoft software applications and a willingness to learn new systems as necessary
Ability to work overtime as needed
Basic math and accounting skills
Ability to work independently and under strict deadlines
The incumbent must be able to perform this job safely, without endangering the health or safety of themselves or others
Five or more years of work experience as a Manager and five or more years as a Business Systems Analyst, preferably in a Healthcare environment
Work experience in business areas in Healthcare
Workers Compensation Claims or Group Health Claims/Encounters
Claims Management System
EDI, XML or ANSI X12 837 Transactions
Medical Billing
Provider Payment System
Regulatory Reporting

Client Product Support Rep Resume Examples & Samples

Minimum of 5 years’ experience in a client/customer service role working in the financial industry
Background in banking operations and/or ACH processing
Previous experience working in a fast paced environment
Proficient with computers and troubleshooting software applications
Must be able to work occasional weekends and after hours if production issues occur
Experience working in a fast paced call center
Self-motivated team player
Strong organizational and communications skills including interpersonal, written and verbal

Validation & Product Support Engineering Supervisor Resume Examples & Samples

Conduct team member Performance reviews, development plans & career plans
Onboard new team members with training, facility tour, safety requirements, etc
Manage the team’s workload and balance their work while meeting project due dates
Create and track project plans being worked by the team and be aware of the status of the project(s)
Provide team capacity status for Project Requests and monthly resource planning/budgeting
Report out project status and raise issues at L6 CPPD meetings
Foster collaborative relationships within the team and promote collaboration with our suppliers and internal cross-functional groups (HRC, Longwall, MDC, ACSD, ACP, PD&GT)
Develop world-class documentation strategy for Hard Rock Cutting products
Develop field follow engineers to support product validation, including on-site support
Develop test plans in collaboration with PD&GT for testbeds, prototypes, and pilots
Provide data analysis support to performance engineers and L4 system leads
Plan, execute, and report results and recommendations from electronic / electrical system development and validation tasks
Bachelor’s degree (or international equivalent) in an accredited Engineering, Computer Science, or Materials Science curriculum
Minimum of 5 years Caterpillar experience
Knowledge of Caterpillar Product Development and NPI
Experience in Analysis and Validation of machine systems
Experience in Virtual Product Development
Experience with PPRD, NPI, CPI, APQP, HVC, SISweb, & SIMS
Strong leadership skills with excellent communication, interpersonal and collaboration skills
Strong work ethic and initiative
Knowledge of Hard Rock Cutting products including applications, configurations, attachments, and product history
Machine operation or validation experience, internal or external to Caterpillar
Experience developing product support documentation
Experience with Cat Electronic Technician, CadetWin, and Vector CANape
Experience with DatK and equivalent data analysis tools

Client Product Support Rep Resume Examples & Samples

One to three years’ experience in a client support role
Strong troubleshooting and problem solving skills
Proficiency with PC’s
Strong organizational and interpersonal skills, with good detail orientation
Ability to work a flexible shift with varying hours
Education College degree highly preferred
Experience: Working knowledge of back office functions in the financial services industry. This should include, but is not be limited to, bank operations for the item processing of check payments, image capture (such as branch capture products)
Experience in checking documents/image payments flow and image related products are a plus
Knowledge of FISERV products and systems is a major plus

Product Support Expert Resume Examples & Samples

Over 3 years' experience in enterprise HR systems support and continuous improvement, or related roles
Proven track record of liaising with senior stakeholders
Experience working in a matrix organization and influencing multiple senior stakeholders to drive results
Experience working with cross border teams
Proficient user of any of the following systems: Fusion, PeopleSoft or SAP

Contributor Product Support Resume Examples & Samples

Reports directly to Product Support HOD for all operational and administrative matters concerning department staff
Conducts product demonstrations and workflow studies at travel agency locations, including support to the Sales team to close PowerSuite and PowerConnect sales
Implement new PowerSuite and PowerConnect cutovers for travel agencies. This includes product demos, workflow studies, chart of account preparation, document prefixing, posting rules setting, system table setup, documenting unique workflows, training, cutover and onsite support, month end closing, trade debtor and creditor reconciliation and 3rd party program integration like BTA, SINGOV eInvoice
Perform PowerSuite version upgrades for travel agencies. The process involves coordinating schedules, verifying reports and document templates before and after trial upgrades, reviewing all PowerSuite settings, workflows and conducting and supporting the upgrade at the travel agencies location
Performs Helpdesk functions and telephone support to agency users in accordance with the set service standards
Assists agencies on problems relating to the products’ functional and technical usage
Liaises with AIPL, XML, ATS Systems and Technical teams to resolve system and technical problems
Submits trouble reports to AIPL Central Support for problems which cannot be resolved locally
Conduct user acceptance testing of new PowerSuite releases and PowerSuite-related Point-of-Sales Red Apps before market deployment
Review and raise customer enhancement requests to AIPL. The complete process involves determining the exact customer requirements, documenting request, raising quotations, liaising with developers, testing the releases, implementing the enhancement at the customers office and providing support if required
Training of new PowerSuite users at ATS training centre or on-site at travel agencies
Onsite visit to train and support new and existing users; identify needs and resolve PS issues
Performs any other duties assigned by Product Support HOD or Team Lead

Manager, Technical Product Support Resume Examples & Samples

Lead a team of application support engineers responsible for managing and supporting production applications for a 24x7 payment processing system. Position will require support of an escalation on-call rotation for one week out of every six
Develop processes and procedures to improve time to resolution and the efficiency of the support team
Manage shifting project priorities and resource allocations
Define operational readiness key performance indicators to measure the effectiveness of both production releases and client onboarding activities
Define key performance indicators to measure the effectiveness of the team in improving the quality of the production environment and systems
Provide program leadership, vision, and planning to quality improvement initiatives by delivering successful projects within time, cost, quality and customer satisfaction parameters
Develop and maintain strong working relationships and strategic partnerships with key stakeholders/customers across divisions to maximize program effectiveness and influence
Minimum 5 years of experience in leadership an application development or application support team
Ability to work across multiple teams in a matrixed environment to accomplish objectives
Experience working a dynamic work environment and managing multiple projects simultaneously
Ability to easily adapt and manage changing priorities
Proven leadership skills and business acumen

Associate Get There Product Support Resume Examples & Samples

Knowledge of at least one GDS (Sabre, Apollo, Worldspan, Amadeus or Galileo)
Previous experience in a troubleshooting environment
Excellent handling of Microsoft Office tools (Outlook, Word, Excel)
Excellent English communication skills both Oral and Written
Travel industry experience
Web Applications Programming knowledge (HTML, JavaScript)
Experience in a technical support function

Senior Director, Digital Product Support Resume Examples & Samples

Develop and drive key initiatives around defining world-class customer experience for MH customers
Prioritize and implement MHE wide initiatives to close gaps between current state and optimum state for MHE Digital Products, affecting change in all customer-related organizational processes – from sales & marketing to customer support
Guide and shape sourcing strategy for customer-facing processes and services, and oversee suppliers involved in delivering world-class digital customer experience
Create a complete map of customer experience touch points for strategic products and segments. Identify gaps in high priority touch points with operational and revenue implications
Include tier 3 issue monitoring / resolution through clearly defined processes and interactions with development and content leads
Initiate and direct research to understand customer needs and customer usage of MHE Digital products to inform customer experience enhancements
Develop key metrics dashboard and customer experience scorecard that is regularly reported across DPG / business units
Develop and mentor talent
Provide direction for all customer experience-related activities affecting change for account management, digital sales representatives and customer support operations
Must manage complex matrixed relationships and interdependencies across MHE and within the Digital team
Decisions and changes made by the Senior Director – Customer Experience will have significant impact on the product development, marketing & sales process within the MHE Digital Organization
Bachelors degree required, Masters preferred, or equivalent work experience
Ten plus years of relevant business experience (business development, digital customer management or CRM ideal)
High energy and ability to lead a team and energize employees at every level throughout the organization
Exceptional analytical, quantitative, problem-solving and negotiation skills
Demonstrated ability to exercise strong leadership through influencing in a complex matrix

Advanced Product Support Agent Resume Examples & Samples

Assist customer’s IT staff to ensure that performance expectations and needs are met
Provide support-related feedback to management and offer recommendations on tools or processes that may improve the customer support experience
Support custom Metro Ethernet Dedicated Access, switched based MDU environments, and large scale wireless environments as well as mixed Metro-E and RF implementations
Work with NOC (Network Operations Center) to provide proactive/real-time down notification alerts for enterprise commercial accounts
Provide technical expertise to both customers and Operations Staff to ensure optimal performance and maximum uptime of TWC data services
In-depth knowledge of LAN/WAN applications, protocols, and hardware required including Cisco IOS, RIP, EIGRP, with a working knowledge of SONET, MPLS and VOIP
Working knowledge of telecommunications infrastructure, and equipment, including PBX, as well as T1, T3, DS carriers and Optical carriers
Bachelor's degree (B. A.) from four-year College or university; or equivalent training, education and experience preferred
B.S/B.A., Information Systems, Computer Science or Engineering preferred
2-5 years of LAN/WAN support troubleshooting experience with enterprise level customers and associated networks required
CCNA certification required or equivalent work experience

Manager TN Global Product Support Resume Examples & Samples

Proven management track record. 4 years of related experience required
Operational background, results-driven profile
Ability to communicate clearly and influence change through others. Ability to handle difficult conversations with employees and customers
Advanced computer software skills preferred but not required
Proven ability to work on simultaneous projects, delegating and monitoring adequate achievement of project deliverables

New Accounts Product Support Resume Examples & Samples

Ensuring that forms are reviewed and approved by key stakeholders as part of the change/onboarding process
Develop a standard form layout template, researching industry standards, that facilitates consistency and efficiency in forms processing and increases customer and Field satisfaction
College preferred or equivalent experience
3-5 years industry experience preferred
Basic knowledge of Morgan Stanley systems and procedures
Strong organization and administrative skills
Organizational skills, attention to detail and excellent follow up skills
Strong computer skills including Microsoft Suite

Portuguese & Italian Associate SHS Product Support Resume Examples & Samples

Under direct supervision, responsible for responding to customer inquiries regarding all products and systems offered within the Sabre Hospitality Solutions portfolio
Provides support to customer applications questions and analyzes potential issues using diagnostic tools and recommending corrective actions
Develops and maintains positive customer relations by delivering outstanding customer service, and coordinates with various functions within the Company to ensure customer requests are handled appropriately and in a timely manner

POS Product Support Manager Resume Examples & Samples

Manage testing/support activities with an emphasis on product functional testing (such as Product UAT, and functional validation), encryption scheme device validations, and payment brand EMV device certifications
Support Product Support Team management in definition of operational procedures and establishment of testing and support infrastructure needs, including EMV device certification processes and procedures to be executed by a team of ACP Product Support Engineers
Perform network / system diagnostics and transaction research to analyze and resolve endpoint problems in both the test and production
Identify, troubleshoot, and resolve complex processing, application usage, or business issues
Create and distribute test scripts and manage end-to-end testing procedures
Build internal support-related tools and documentation
Participate in requirements, design, and roll out of new products and services
Interface with both direct and reseller customers
Represent Technical Support to other departments at Visa including sales, operations, product management, and product development
Create, edit and distribute customer notifications
Bachelor's Degree in Computer Science, MIS, EE, CE or equivalent education experience
Typically requires 4-7 years in-depth technical experience such as Tier 3 technical support, software development, or back-end web development
Typically requires 2-3+ years of leadership experience in payments systems and processing solutions management with relevant knowledge of acquirer processing and network business
Experience working with technologies such as Windows, Unix, Linux, Java, C/C++, SQL, ASP, Visual Basic, VBScript, DBMS and/or XML
Experience working directly with customers; prior Technical or Customer Support experience is preferred
Solid experience with test tools (Clear2Pay, UL/Collis, ICC Solutions, etc.)
Prior experience with online payment, risk management, or point-of-sale transaction technologies is preferred
Understanding of key U.S. and non-US payment processing systems
Ability to navigate and lead cross functional teams within a multi-region matrix organization and with business partners on key tactical programs
Ability to convey complex ideas, concepts, and issues thoroughly and concisely
Strong teamwork skills and excellent collaboration skills with the ability to collaborate with inter-disciplinary groups
Prior certification testing experience is strongly desired
Strong problems solving skills
Self-motivated, results driven and flexible
Excellent leadership, analytic, communication, and management skills, including
Experience working with internal and external executive management
Building successful client and organization relationships
Executive presence
Innovation and integration skills
Executional excellence

Head of Alternative Investments Product Support Resume Examples & Samples

Manage relationships with external service providers including third-party administrators, external auditors, general partners/directors, etc. as well as with internal teams including Legal, Compliance, Operations, Accounting, Product Management, Portfolio Management, Risk and Audit
Serve as regulatory subject matter expert and supervise compilation of fund and other related information from providers for completion of quarterly and annual regulatory reporting requirements for the registered investment advisor, such as Form ADV, Form PF, NFA CPO/CTA, AIFMD and other country-specific requirements (e.g. MAS)
Partner with Legal and Compliance to ensure business guidelines in place to satisfy compliance with Volcker Rule, Bank Holding Company and other regulatory requirements
Serve as primary interface with internal service providers for issue resolution between internal operations centers and distribution partners
Supervise completion of daily/monthly position reporting in Hong Kong and Australia via a service provider
Lead coordination and completion of fund subscription and redemption documentation to underlying fund managers, coordinating with Legal, Accounting and Product Management
Complete and maintain cash account opening documentation for new fund launches
Partner with Product Management for the review/approval of investor transfer requests and liaise with Legal and General Partner/Director as needed
Coordinate annual and ad hoc board meetings
Cross train team members on maker/checker roles for trade instructions, compliance reporting and regulatory filing requirements across all product offerings
Maintain product information in a highly organized fashion – such as organization documents, daily, monthly and annual reports, and other product-related items
Lead process improvement, technology development and other ad hoc projects
 Undergraduate degree in Business, Accounting or Finance preferred
 10+ years of experience with a focus on investment funds (private equity, real estate and hedge funds)
 Experience leading a team and managing others
 Experience with product management, investor services, and/or middle office functions
 Knowledge and experience with regulatory compliance and reporting
 Ability to handle multiple tasks effectively and work within tight deadlines
 Detail oriented
 Working knowledge of Excel and other Microsoft Office applications
 Strong interpersonal, communication (written and spoken), and organizational skills

Senior Associate, Atlassian Product Support Resume Examples & Samples

Provide Atlassian tool support to client engagement teams, client users, and internal project teams
Manage support tickets for assistance requests, support, and general product questions; provide training and demos as needed
Engage closely with global administrators and own local (US) Atlassian product administration including user license provisioning, system settings review, end-user documentation, and system configuration based on internal product decisions and user feedback
Provide US Navigator and Management Consulting leadership with usage and adoption metrics, reports, and dashboards
Escalate issues to and build relationships with internal global and vendor support teams and own the interaction with them on support tickets
Build and own standard availability Confluence templates, JIRA reports, dashboards, and on demand requirements from client engagement team
One year of Atlassian product experience - Confluence and JIRA - preferably in an administration role
Experience providing technical administration of enterprise software, including writing scripts or light programming such as with VB macros, javascript, or object oriented programming
Strong client work ethic; responsive and proactive towards customer needs with a strong desire to help
Understanding and experience working with relationship databases

New Product Support Resume Examples & Samples

Conduct research on market trend, market intelligence (i.e. what peers and distributors are doing) and new product opportunities
Provide prompt and appropriate responses to comments and inquiries with regards to the businesses products by regulatory authorities
Coordinate product launch projects; work with internal partners including legal and compliance, investment teams and operations, and with external service providers, Exchange and regulators
Manage existing products' legal documents and produce supported opinions regarding product strategies

Tech Product Support Spec Resume Examples & Samples

Acts as primary point of contact for client with ultimate responsibility of ensuring a smooth conversion to one of the FDC processing platforms supported
Interfaces directly with merchants, banks, third parties, sales reps, vendors, other internal departments, etc., to ensure adherence to established policies, practices and timeframes
Assists in assigning deliverable dates, identifying detail for system, operation and programming requirements and coordinating all client training requirements
Analyses portfolio to identify issues and offer solutions
Reviews, analyses and tracks all business and systems requirements related to conversions

Product Support Consultant Resume Examples & Samples

Responsible to ensure customer delight for Honeywell by responding to customer inquiry with first time resolution
Experience across Voice, Technical / Semi-Technical processes
Provide technical support to dealers/contractors during installation and troubleshooting of Honeywell Security, Intrusions/ Access control systems
Able to operate PC based programs in a Windows environment
Displays effective problem solving skills
Demonstrates effective use of soft skills – listening, probing and questioning
Effective communication skills and appropriate usage of the English language
Flexibility to work in shifts
Graduate from a reputed Institute B. Tech Prefered

Integrated Product Support Logistics Engineer Resume Examples & Samples

Plans, directs, coordinates, manages, markets, and reviews assigned areas of the logistics program, which encompasses the integration, operations and all activities related to logistical support provided to the DVE/BORES PL
Monitors the total supply, provisioning, maintenance, training and related programs to assure that all actions are accomplished within the proper time frame to support the life cycle of the system and/or equipment
Ensures that all requirements of the Life Cycle Sustainment Plan (LCSP) are documented and performed
Completes all task required to obtain type classification/reclassification and Full Materiel Release requirements in support of DVE Milestones. To include the development of and reviews the LCSP, training plan, Major Item Distribution Plan and budget for assigned systems and/or equipment
Provides advice and assistance to the various DA/DOD installations and commands engaged in developing and executing such plans and programs to assure that DA and Army Materiel Command (AMC) objectives, policies and requirements for the weapon system and/or equipment are incorporated
Performs liaison visits to users of the weapon systems and/or equipment to evaluate logistics support and to provide advice and assistance on logistical related problems
Serves as the authority on IPS/Manpower and Personnel Integration (MANPRINT) matters involving comprehensive knowledge of logistics and related functions including supply, maintenance, training, manpower, personnel, transportation, transportability, budget, financial management and management information systems
Bachelor's degree or equivalent and at least 8 years of related experience (equivalent experience accepted in lieu of degree)
Must have experience developing Integrated Logistics Sustainment Plans (ILSP) and supporting the DOD acquisition process
Experience as a contractor supporting Army officers (MAJ; LTC; COL) and with close coordination between O-5 and O-6 organizations
Experience in collaborating with systems engineers, cost analysts, acquisition analysts, and trainers
Experience developing Integrated Logistics Sustainment Plans (ILSP) and supporting the DOD acquisition process

Supervisor, Product Support Resume Examples & Samples

Minimum 5 years of work experience
Customer focus
Team Leadership and Facilitation
Learning / change agility
Process Management / Continuous Improvement
Business data collection and analysis
Business acumen
Organizational awareness
Risk management
Written communications
Managing through systems

Customer Product Support / Reception Resume Examples & Samples

2 years related experience (college education may count for related experience)
Tenacity for solving detailed issues
Analytical skills and good judgment

Product Support Resume Examples & Samples

Tier - I Product support for all clients
Manage the flow of customer’s issues within FICO via telephone, email or Webex session to L2 Support, IT operations, Development, Professional Services and manage end-to-end communication with clients based on agreed SLAs
Escalate and triage issues in a timely manner according to Standard Operating Procedures
Knowledge / Prior exposure to Incident Management
Excellent communication and understanding skills with a strong customer interaction experience
Knowledge on Incident / Problem Management
Liaison between Internal teams / Engineering / Consulting to resolve Issues
Troubleshoot issues, disturbances and failures in platform and systems, and work with internal and external stakeholders to restore functionality
Ability to Manage and Prioritize multiple tasks
Excellent Interpersonal communication skills
Contribute professionally and consistently to documentation, delivery processes and procedures
Maintain and determine ways to improve the customer experience, demonstrating a strong client-focus with professional communication at all times
Handling on-boarding any customer to the Support portal in real-time for that region
Good customer-facing skills in general to handle phone and emails
Exercise judgment within defined practices and procedures, provides status on progress and makes recommendations on process improvements
Manage work assignments, priorities, and schedules with input from more senior specialists or direct manager
Willing to work in shifts to support clients 24*7

Global Product Support Resume Examples & Samples

Provide day to day functional and technical software application support to our clients
Provide constant and ongoing communication with clients regarding support incidents
Create accurate, reliable, and complete case activity updates suitable for maintaining an accurate knowledge-base
Ensure proper, timely follow-up on assigned cases to ensure service level agreements are met and client satisfaction is high

Engineer Senior Product Support Resume Examples & Samples

Extensive Windows Programming experience; must include Visual Studio experience
Knowledge/expertise to create/troubleshoot Windows applications - including the following responsibilities
Improving software performance using profiling tools (such as affinity, multi-core tasking)
Optimizing graphics rendering design
Enhancing software error reporting functionality
Languages: C, C++ required (ADA and Assembly helpful)
Familiarity with sockets and latest software interface techniques
Simulation software/environment experience
Avionics software programming
Configuration Management
Data Management Systems
Export Control
ARINC 653 operating systems such as WindRiver VxWorks
Define, build, modify, and/or support software simulation products, such as those listed above, and software tools
Provide technical support for the qualification of full flight simulators and training devices, in accordance with customer needs and cert authority regulations
Resolve complex customer issues and when necessary, coordinate broader technical support from Engineering, Product Management, etc. as needed
Educate simulator manufacturer customers on Honeywell products, interfaces, and infrastructures, sufficient to enable the customer to integrate hardware or software or to simulate Honeywell products
Provide technical input to support bid/proposal efforts
Provide recommendations/guidance for simulation support of new programs
Travel: onsite support, including international travel, as required to support customers and products

Product Support Service Engineer Resume Examples & Samples

2-4 years of software QA or technical support experience
Strong Windows system administration skills including but not limited to Active Directory, SQL, proxy, firewall, and GPO configurations
Knowledge of networking configurations and protocols like TCP/UDP, DNS, SSL, subnets, etc
Experience in testing or supporting enterprise security application is a plus
Experience in triaging customer issues or providing Level 3 technical support is a plus
Strong technical, analytical and problem solving skills
Able to work independently and as part of a team
BS/MS in Computer Science or a related technical discipline, or equivalent work experience is required

Regional Product Support Center Specialist Resume Examples & Samples

Product´s Assistance in first level to customer 1st level support team. Analyze problem reported and find a solution. Request feedback from customer if needed. Once solution is found, update the CRM case and advise customer and all other parties involved, that solution was found
To Report issues to SMC, LSC, 3rd. Party Developer when solution was not available in first level. Monitor Incidents/PTR´s and provide frequent feedback to the customers and all involved teams
To identify Processes Enhancement in the Product Support to improve and ensure internal and external customer satisfaction in the Region
Actively participate in required trainings, product informative sessions to be fully updated on all Product Enhancements
To review and validate all Projects and Product Documentation delivered from the LSC, 3RD Party, Amadeus Central , etc. related to the Product Support

Product Support Resume Examples & Samples

Typically requires high school diploma or equivalent and 1 – 3 years of prior relevant experience
Experience in installation, configuration, and troubleshooting of Windows Operating Systems, including IIS, security configuration, networking, setting up domains, Windows Group Policies, Active Directory, services, policies, and DCOM
Must have excellent computer skills, proficiency with Microsoft Office suite, and knowledge of database reporting tools such as Microsoft Reporting Services and Crystal Reports
Must have general knowledge and experience to be able to handle unusual and seldom occurring job events with minimal assistance
Must have great communication skills, be self-motivated, attentive to detail, possess the ability to work in a team environment, and have excellent organizational skills
Familiarity with petroleum industry business practices and standards. To include but not limited to refineries, airports, light product, pipeline, and asphalt terminals

Client Product Support, Consultant Resume Examples & Samples

Work on product support cases over the phone for clients using EasyLender Mortgage
Accurately document and manage concurrently between 15 and 20 cases
Have the ability to troubleshoot, analyze and recreate issues for problem solving and determine root cause
Review and provide feedback on documentation for example but not limited to Release Notes, User guides and educational material
Be able to validate new functionality and changes made to new version of the software
Deliver on commitments to our clients and each other by following the Fiserv Values
Minimum 3 years of experience in processing, underwriting, and closing of mortgage loans which include but not limited to Conventional, FHA, VA, HELOC and second mortgage
Ability to work productively in a fast-paced, deadline-driven environment while exercising professionalism in communication with clients and management
Ability to travel 10% within the United States

Technician, Product Support / Repair Resume Examples & Samples

Demonstrates basic knowledge of systems and products
Identifies basic system and product issues
Identifies need for escalation
Associate's degree in Technology or Healthcare related field or equivalent combination of education and years of experience
Strong ability to troubleshoot hardware and software problems in a logical manner using both phone and direct communications with the client

Product Support Tech Resume Examples & Samples

Assist customers with the use of the product. Collect, analyze and solve customer-facing issues based on the facts presented by the customer and knowledge of the product line
Manages high profile client relationships
Use Tableau to create innovative executive dashboards, scorecards, and weekly/monthly reports on the status of key business measurements
Strong clear verbal and written communication and presentation skills is required
Strong decision making skills and the ability to take the lead
Confident consultation skills demonstrating comfort approaching customers
Familiarity with market research, statistical methods, big data, segmentation/modeling approaches, ad tech, and marketing concepts a plus

Big Data Service Delivery Lead Product Support UAT SVP Resume Examples & Samples

Work closely with clients to offer CTO Data Services to the broader population
Configuration and Products Support of multiple applications
UAT & Products support for EAP 2.0 projects
Manage configuration & products services teams
Leads and works within the delivery team to ensure performance and quality standards are met in accordance with Key Performance Indicators
Assist in the testing and quality check process to application data
Assist in ensuring data management policies and production data compliance policies are adhered to; may provide technical solutions on application problems
Make decisions/recommend solutions that can impact overall outcome of job assignments
Co-ordinate and Support client testing as requested by other technology groups
Specific daily responsibilities will include: Managing all client requests,
Provide configuration in UAT and Production for all EAP 2.0 projects
Take handover from SIT team
End to End understanding of Business Processes, Schedules & SLA
Monitoring, Issue resolution, UAT and Production support for Business processes
Guidance – Identify and develop best practices and standard tools to be used across different teams
Support Services - Establish a modern way of providing operations support
Measurement – Track and monitor the performance and growth of the organization
Business Office – Facilitate recruitment, getting new work and ensuring that the organization is complying with the requirements
Continuous Service Improvement – Drives innovation and process improvements for the organization
Governance – Manage all functions to ensure that they are meeting the objectives and goals
12 plus years of overall experience is required for this role
5+ years’ experience in leading a project or an operations team
4 + years’ experience in Big Data Technologies (Hive, Spark, Pig,)
Strong experience in ETL Ab nitio and how it relates to Big Data
UAT – playbooks and service delivery experience
Experience Data Profiling
Experience on a Global Team
Expert in SQL writing
Technical/Programming skills on Unix Shell Scripting is required and VBA and Macro will be an strong advantage
Strong user of Microsoft Office suite of products - Word, Excel, PowerPoint, Project, Visio, Outlook (5+ years)
A strong background with databases (i.e. Oracle, MS Access)
ITIL Certification is a huge plus; however, the skill set is required
Expertise with Agile
Other relevant technology certifications will be a plus (i.e. Oracle Certification, MS SQL Server Certification)
Experience with End to End understanding of Business Processes, Schedules & SLAs
Experience with Monitoring, Issue Resolution, UAT, and Production Support for Business Processes
Proven leadership experience in managing people
Coaches and mentors team members
Provides proper direction, support, affirmation and recognition to members or teams as necessary
Effectively delegates tasks to team members
Ability to lead, develop people and drive strategy of the organization
Strong critical thinking skills
Detail oriented and analytical
Ability to multi-task & appropriately prioritize tasks
Ability to embrace change
Ability to learn quickly about a new business process
Logical minded person who can understand complex issues & think about them with precision
Effective Presentation Skills
Ability to learn new best practices and technologies and incorporate with organizational strategy

Senior Manager, Commercial Product Support Resume Examples & Samples

Drive, manage, provide technical and scientific oversight, and ensure timely execution of process optimization, technical transfer, COGs projects, production support (troubleshooting), and qualification batch (post-approval changes) execution of immediate and modified-release solid oral dosage forms
Manage multiple projects, and initiate the in-depth technical preparation and oversight of technical transfer from one commercial manufacturing site to another, process optimization and qualification batch execution and filing (post-approval)
Perform job functions in accordance with all applicable Standard Operating Procedures (SOP), federal and state laws, Occupational Safety and Health Administration (OSHA) guidelines, health authority regulations, and departmental processes
Ensure process optimization and qualification batch execution plans are technically sound, well-planned, conducted with the most currently accepted scientific and quality standards and consistent with standardized global systems
Connect, collaborate and communicate with portfolio management, and site specific manufacturing teams to ensure timely execution of qualification batch manufacturing and on-time dossier submission
Review and approve optimization and qualification batch protocols and reports, qualification and commercial manufacturing batch records, process parameters, and any other documentation associated with process optimization, control, submission and commercialization
Keep current with regulatory guidelines, compendial requirements, technical innovations, and topics of current interest regarding formulation, process control and improvement and validation
Bachelor’s degree or equivalent in Chemistry, Pharmaceutical Sciences, Engineering (any type), or a related field, and 4 years of experience in the position offered or related position, including 4 years of experience with:Formulation and process development of solid oral dose pharmaceuticals, primarily generic drugs; Transfer and scale-up of pharmaceutical dosage forms from laboratory to pilot scale, and from pilot to commercial scale; Process Validation, including the preparation, execution, review, and approval of process validation protocols and reports for oral dose pharmaceuticals; Identification of critical process parameters, critical material attributes, and process control strategies for the manufacture of solid oral dosage forms; Investigations and Troubleshooting, including the preparation, execution, review and approval of engineering trials and investigation protocols and reports related to pharmaceutical product quality; ANDA submission requirements and documentation including applications, comment letters and inspection responses
Please send resume to Mylan Pharmaceuticals Inc. at www.mylancareers.com

Director, Commercial Product Support Resume Examples & Samples

Drive, direct, provide technical and scientific oversight, and ensure timely execution of optimization, technical transfer, COGs projects, production support (troubleshooting), and qualification batch (post-approval changes) execution of immediate and modified-release solid oral dosage forms
Work as part of management team to prioritize, plan, optimize and execute post-approval product submissions aligned with strategic corporate objectives
Manage multiple projects, and direct the in-depth technical preparation and oversight of technical transfer from one commercial manufacturing site to another, process optimization and qualification batch execution and filing (post-approval)
Serve as an expert level resource to scientific, technical and management personnel regarding technical transfer, process optimization, and post-approval submissions, to ensure efficient, timely, and cost-effective submission and realization of commercial product offerings
Direct the review, assessment, and implementation of new equipment and technologies brought forth by R&D
Collaborate with Manufacturing to define short and long term plans to support exhibit and commercial batch manufacturing. Collaborate with the R&D, Manufacturing, Engineering and Process Validation teams to identify, study and define Critical Process Parameters, Critical Material Quality Attributes, Critical Quality Attributes, Control Strategies, and Sampling and Testing Plans
Serve as a scientific and technical resource and mentor in educating and training local tech services and manufacturing personnel in formulation optimization and process control
Assist scientific and technical personnel in designing and executing process optimization studies and qualification batches
Review and approve qualification batch manufacturing investigations, reports, and technical documentation related to process design and optimization and qualification batch execution and submission
Bachelor’s degree or equivalent in Chemistry, Pharmaceutical Sciences, Engineering (any type), or a related field, and 5 years of experience in the position offered or related position, including 5 years of experience with:Formulation and process development of solid oral dose pharmaceuticals, primarily generic drugs; Transfer and scale-up of pharmaceutical dosage forms from laboratory to pilot scale, and from pilot to commercial scale; Process Validation, including the preparation, execution, review, and approval of process validation protocols and reports for oral dose pharmaceuticals; Identification of critical process parameters, critical material attributes, and process control strategies for the manufacture of solid oral dosage forms; Investigations and Troubleshooting, including the preparation, execution, review and approval of engineering trials and investigation protocols and reports related to pharmaceutical product quality; ANDA submission requirements and documentation including applications, comment letters and inspection responses

Product Support Specialist Rep Resume Examples & Samples

You will be a liaison among dealers, customers and other Caterpillar personnel and divisions. You will become very familiar with the company’s processes, systems and methodologies. You will be accountable for contributing to the identification, analysis and resolution of needs and problems in assigned discipline/district, performing complex analysis work, identify and resolving problems that are less tactical and more strategic in nature. Challenges include developing and meeting expectations in delivering results, considering and recommending alternative courses of actions, making timely decisions and developing greater communication skills. You may work more directly with other Caterpillar units, customers, and possibly, suppliers
Your primary tasks will include: managing resolution of issues with engineering team, distributors, OEMs and customers; support the implementation of parts merchandising programs, agreements and activities through OEMs and distributors; administering assigned accounts warranty and goodwill; develop support plan for rollout of new products; Assist dealers in business planning including counseling dealers on effectiveness of meeting expected business results; counseling dealers in developing increased human performance capability such as identifying performance gap solutions; advising on existing and potential customer service issues and improvement measures such as recommending ways to enhance customer satisfaction through training, financial/insurance services, customer support agreements, etc.; consulting with dealers on process improvement methods and assisting with process evaluation; and continuing to develop required proficiency level in the specified foundation competencies and skills
You will understand and keep current on customer/dealer market and needs and understand how and why decisions are made within your work group and organization. You will be responsible for applying those decisions to support and develop product sales, dealer effectiveness, overall segment growth, new product introduction process, process improvement, warranty policy, etc. You will apply your knowledge of products, technology, industry, etc., in support of Caterpillar, dealer and customer expectations and needs. You may also provide direction to less experienced personnel
Good communication, interpersonal and collaboration skills

Program Director for Service CRO & Product Support Leader Resume Examples & Samples

Engineering degree from an accredited university or college
Consistent and consolidated Knowledge and experience in Aviation industry
Strong experience in Aeronautical Service engineering and/or Maintenance Repair & Overhaul activities
Strong experience in product support activities
Consistent and consolidated experience in Aviation Engineering
Fluency in Italian and English
Knowledge of FAA/EASA Part21 and Part 145 Continuous Airworthiness regulatory framework
Knowledge in technical design and failure analysis
Good knowledge in mechanical transmission (gearboxes) and Low Pressure Turbine for aviation engines
Strong program management ability
Working knowledge of assigned customer needs

Advertising Operations Product Support Specialist Resume Examples & Samples

Actively involved throughout the ad product development lifecycle, focused on delivering high quality ad executions that are operationally supportable and meet the growing needs of our business; including, but not limited to GPT ad tagging best practice, Yieldex compliance, viewability, creative best practices and minimizing 3rd party billing discrepancies
Vet out existing system capabilities to support ad product requirements
Keep up-to-date on changes in the marketplace, researching technology providers and industry trends
Provide guidance to Engineering on GPT ad tag implementation aligned with best practices
Provide UAT on all ad-related stories during deployment cycle
Fundamental understanding of publisher side advertisement tagging procedures and best practices
Comfortable working with cross-departmental teams while balancing and delivering on multiple projects and tasks
Moderate experience working with HTML/HTML5, JavaScript and Flash/Actionscript
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to speak effectively before groups of customers or employees of organization
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Understanding of publisher side advertisement tagging procedures and operational best practices
Experience with various 3rd party rich media advertising vendors; background in development of new product offerings with vendors
Moderate experience with audience segmentation and behavioral targeting campaign

Product Support Hardware Engineer Resume Examples & Samples

BSEE or Equivalent Degree
10 years’ minimum experience in digital hardware design, microprocessor board level design, VHDL/FPGA and analog circuit design
Have a sound Design for Test (DFT) and Design for Manufacturing (DFM) background
Have proficiency with simulation tools
Be proficient designing for high noise and harsh environments. Proven ability to lead a vital design from concept to production release
Be able to drive open technical issues to closure
Familiarity with design for railroad products and systems and their environments is a plus
The candidate must have excellent written and oral communication skills with the proven ability to lead and work as part of a project team
In addition, the candidate should have experience with PC board layout and associated tools (PADS, CAM350) and have experience with CENELEC and AREMA standards
Familiarization with Railroad Signaling and maintenance practices as well as onboard systems
Customer interface experience
Demonstrates Creative solutions
Methodical troubleshooter and problem solver
Should be a Self-starter; Self-motivated, Self-directed, Energetic and an Excellent communicator (both written and verbal)
Should possess the ability to work effectively in a multi-site, team environment as well as the ability to work independently/remotely

TW Senior Tech Mgr-product Support, TF Resume Examples & Samples

Actively participate in global platform field escalations, emphasizing in Lam platforms on Etch, Deposition and Clean products (some or all). Automation / robotics experience required
Analyze research data and product specifications. Acquire and apply engineering theories, methods and research techniques in the investigation, troubleshooting, and resolution of technical problems
Conduct and design well defined experiments and tests pertaining to the development of new methods, processes, hardware, standards, modification of current material, components, software, or process specifications and the resolution to complex technical problems
Responsibility includes instituting and owning corrective actions and following through to assure proper release and hand off of solutions to Technical Services and Field Process/Field Service organizations
Highly quantitative, and ability to articulate plan including findings, data collected and progress to Lam’s customers on a regular basis
5+ years’ semiconductor equipment experience
Direct experience in semiconductor field product support a plus
BS degree in Engineering or equivalent, MS degree or PhD a plus
Strong oral and written communication skills, including strong presentation skills
Fluent in Chinese and English speaking and writing
Ability to travel within Taiwan, and/or other APAC countries up to 50%

New Accounts Product Support Specialist Resume Examples & Samples

Build relationships with Business Product Groups, Legal, Compliance and other operational groups that leverage the controls supported by National New Accounts
College preferred or equivalent experience
3-5 years industry experience preferred
Basic knowledge of Morgan Stanley systems and procedures
Ability to research and resolve problems and service inquiries and escalate when appropriate
Be self-motivated and able to work in a strong team and high activity environment

Intern, Product Support Resume Examples & Samples

Supporting internal users and infrastructure
Successfully manage multiple projects at the same time
Participate in Product Support projects around improving processes or other areas
Incident Solving - Resolve known errors by means of SAP Notes, Knowledge Base articles, solved customer incidents, documentation, WIKI, or verifying customized entries or hardware parameters
Properly document communications and actions for customer issues in our CRM system
Share and document knowledge through creation of WIKI entries and Knowledge Base articles
Report errors to development organizations
Act as an ambassador for the Product Support Organization
Currently enrolled in an undergraduate or masters degree program in IT/Computer Science related areas
Proficiency in operating systems (Unix/Windows)
Proficiency in Relational Databases (e.g. Oracle, MaxDB, DB2, SQL Server etc.)
Proficiency in Object Oriented Programming (Java, C++, ABAP/4 etc) and Programming Logic
Proficiency in Business Processes and the ABAP dictionary
Proficiency in Products & Solutions including SAP Netweaver BI & SAP Business Suite

Product Support Webdeveloper & Application Ops Resume Examples & Samples

Good development skills in several of the following areas
Development and Operations of applications for customer facing support infrastructure (i.e. browser-based and mobile)
He/she ensures the implementation of the PS development and operations standards
He/she follows agile development methodology
Collaborates with designers and domain experts/leads
He/she contributes to set the technical and PS development standards in the development team
Collaborates with designers and domain experts
Supports and advices product owner and project teams regarding technical and architectural feasibility, implications, readiness, and compliance
Drives collaboration with peers from various teams across locations and is accountable for implementing the requirements within product lines and product families

100

Product Support Intern Resume Examples & Samples

Excellent diagnostic and technical analysis skills
Ability to assess, plan and troubleshoot while collecting information about the customer issue
Understanding of programming languages (programming logic)
Knowledge of operating systems (Unix/Windows)

101

Product Support Agent Resume Examples & Samples

Full-time on phone support of RealPage products
Accurately document and record issues within the CRM tool
Provide a high first call resolution rate for client issues
Achieve or exceed minimum service level requirements set forth by management
Gain ‘Skills Certification’ in assigned product support areas
Strong technical and troubleshooting skills in PCs and Internet computing
Great customer service skills required; minimum of 2 years providing high quality customer service
Call center experience highly desired
Familiarity with basic office productivity software
Experience in Multifamily housing preferred
Minimum of 30 wpm typing skills
Ability to work a flexible schedule that included early mornings and late afternoons
Bachelor degree preferred; high school or equivalent required
Ability to sit or stand for frequent periods in the same location with some opportunity to move about
Occasional overtime may be requested

102

Product Support Agent Resume Examples & Samples

Provide property level support
Support Strategic Account Management and Client Service Account Management on assigned accounts
Provide reporting as needed to assist Strategic Account Managers and Client Service Account Managers
Provide training, tools and reporting to property staffs as needed
Have working up to date knowledge of all company offerings
Provide follow up/support to all departments on property level issues
Responsible for assigned property level unit penetration management
Responsible for obtaining utility bills and resident data for assigned properties on a monthly basis
Assist properties in managing delinquencies for RBR accounts
Proactively contact each property on a bi-monthly basis (minimum)
Responsible for obtaining approvals for Variances
Responsible for obtaining approvals for properties requiring Prebilling Registers to approve
Complete SDM tickets and work items for assigned properties
Keep the appropriate internal contacts and management abreast of the status of each property and alert them to any possible property/system wide issues
Provide follow-up/support to all departments on property and regional level issues
Travel locally to meet with properties – average 1 day per week or as determined by management
Perform primary job responsibilities with moderate supervision, needing management assistance with problem-solving and trouble-shooting issues
BA Degree or equivalent combination of experience
Three or more years of customer service experience
Property management experience a plus
Presentation skills are a plus
Self-starter, strong initiative, effective time management
Strong relationship building skills that enable long-term growth and opportunity
Ability to understand and communicate customer needs and expectations
Ability to effectively plan and prioritize work assignments
Ability to manage and complete multiple tasks/projects within deadlines
Strong analytical and problem solving skills in order to develop creative solutions to unique customer problems
Strong computer skills – MS Office Excel, Word, Outlook
Ability to manage multiple projects/assignments at one time
Team Player
Ability to travel locally to meet with property managers on average 1 day per week or as determined by management

103

Product Support Agent Resume Examples & Samples

Provide outstanding support to our customers and partners in French speaking markets
Attend phone calls & reply to cases/mails in French & English
Deliver live Support Sessions and webinars to guide our customers on how to use our platform
Takes inbound phone service requests as scheduled
Take the initiative and make outbound calls when required
Create new training materials and improve existing ones in your language
Become a Product Expert and organize internal trainings for other departments (Sales, Account Managers etc.)
Show initiative and take responsibility for customer satisfaction
Acting as a referral point for our colleagues in the different Realpage Offices
Interacting with our mates from Product Support in Manila

104

Manager Print Product Support Resume Examples & Samples

Bachelor’s degree in Business
7+ years related experience in print industry, focused on process optimization
3+ years customer service experience, sales support, operations, and/or solutions design & delivery
Proficient in Microsoft Office applications
High level of organizational skills and communication skills
Strong analytical skills to prepare and present statistical data and recommendations to support Quarterly Business Reviews
Ability to manage a team and work in a fast paced, time sensitive environment for complex print projects / programs
Ability to solve problems and perform multiple tasks in a fast paced environment under strict timeframes
For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook
Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
Ability, on a consistent basis, to work within the appropriate level of independence

105

Technical Clinical Product Support Services Specialist Resume Examples & Samples

Determine replacement of product as per guidelines
Multi-task effectively on daily basis. Use time management skills to be productive and deliver positive, concrete results. Adapt to change readily
May Contribute to Technical Service’s seven-day, 24-hour support by providing on-call, after-hours support according to Technical Service’s “On-call Policy.”
Apply knowledge of federal and other regulations related to clinical testing, diagnostics and medical device industry, e.g. CLIA, ISO, ISO 13485
Exhibit professional and positive behavior with both internal/external business associates that reflects positively on the company and is consistent with the company’s policies and practices
Exercise appropriate judgment in addressing issues and making recommendations

106

Product Support Merchant Acquiring Resume Examples & Samples

Manages outbound product messaging and support for FIS Merchant Acquiring
Responsible for identifying, writing, gaining approvals for all needed outbound product notifications
Ensure timely distribution of all communications
Works with Business, Product Support, Product Management, Operations, and Client Services team members for necessary approvals
Works directly with Communications team for distribution of all messaging to clients
Manage and communicate weekly and quarterly messaging plans
Monitor outbound metrics for monthly dashboard distribution
Provide team with summaries of information coming in from card brands, internal groups, third party vendors and manufacturers
Recommend /disseminate information that needs to be communicated to clients, internal stakeholders
Write and position messages, work with other team members for details and circulate for approvals
Merchant acquiring industry experience
Knowledge of standards relevant to the financial services industry
Knowledge of financial services industry
Demonstrated skill in managing timelines
Excellent analysis, problem-solving, team, conflict management and time management skills
Ability to interact effectively with executive level clients
Ability to set clear expectations, manage team performance and build high morale among team members
Ability to maintain confidentiality and carry out assignments that are sensitive in nature

107

Senior Technician, Product Support / Repair Resume Examples & Samples

Associate Degree or 3-5 years of work experience
Minimum of 3 years IT experience supporting both proprietary and standard applications
Biomedical background and familiarity with anatomy and physiology terminology required
Customer facing experience required
Prior experience working on Ventilators and PFT equipment a plus
Excellent computer and time management skills required
Strong ability to troubleshoot hardware and software problems in a logical manner
Must possess and maintain valid driver's license and meet BD's auto safety standards
Upon hire must provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs must include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis

108

Product Support Agent Resume Examples & Samples

Responsible for managing support issues for Premium Support and Home Office subscribes
Provides first-line support for OneSite Accounting, Payments, Crossfire, Velocity and Central Reporting
Responsible for researching and resolving the more complex client issues for the Product Support Team
Provides the Product Support Team with expert product knowledge in several RealPage Product Centers
Escalates client issues to Product Development when required
Works directly with Accounting Center Product Analysts to resolve OneSite Accounting Issues
Acts as liaison with Product Development in the resolution of escalated issues
Communicates with Clients as required for additional information or to provide status
At least 1 year of RealPage Product Support or related industry experience
Proven technical leader in RealPage products and technologies
Demonstrated track record of outstanding customer service delivery
Certification in four or more RealPage Products
Proficient with office productivity software
Experience in Multifamily Housing Industry Preferred

109

Product Support Specialist, Therakos Resume Examples & Samples

Provide real-time point of care telephone support during regular business hours and during scheduled “on call” time (mobile phone will be provided) and document the details of the call via in the company database
Review/analyze customer support contact records received (includes reports received directly in-house and those fielded by external technical consultants as applicable) to ensure consistency and completeness as required for the product supported
Confirm resolution of all technical support complaints/issues and provide follow-up as appropriate (verbally or complaint response letter) to the reporter
Communicate device-related issues cross functionally to the Director, Technical Services, internal customers (i.e., Quality Assurance, Pharmacovigilance, Operations (includes the Regional Service Centers and Sustaining Engineering), Customer Service, and Regulatory Affairs or external customers (i.e., service providers, equipment manufactures)
Excellent oral and written communication skills along with the ability to listen effectively to others
Excellent interpersonal skills with ability to work in a team/matrix environment. Must be customer focused
Ability to focus on quality and accuracy of work product; outstanding attention to detail
Ability to work with minimal supervision; individual should be a self-starter
Ability to coordinate multiple tasks in fast-paced environment
Proficient in Microsoft® Office applications (Word, Project, Excel, PowerPoint, Visio, Access and Adobe®)
Capability and comfort in communicating and interfacing with personnel at all levels in the organization, including management and senior management

110

Co-op-digital Product Support Resume Examples & Samples

Database management and development experience with Microsoft C# Web API's using Entity Framework or similar ORM tools
Web development with latest web technologies such as HTML5, JavaScript, jQuery Mobile and CSS3
Software Testing
Mobile development with iOS and Android technologies
Use of Android Studio, Java, ADT, Xcode, and Objective-c

111

Senior Analyst, Product Support Resume Examples & Samples

Assist Support Engineers in troubleshooting and resolving issues around Labs developed applications
Respond to issues in a timely and efficient manner with the assistance of other team members and other Mastercard resources with the goal of minimizing the impact to our customers
Assist in maturity efforts around application environments to create a more stable and effective solution to all consumers
Work in conjunction with other application support members to create and facilitate a 24x7x365 resolution mechanism
Assist in the continual improvement of documentation, processes, governance, customer onboarding, etc. around application environments
Monitor and mature monitoring efforts for application suite to allow greater efficiencies and effectiveness in responding to and resolving system issues
Assist in continual process improvement around application environments on a regularly scheduled basis with the goal of bringing the applications to even greater stability and effectiveness
Perform production incident management

112

Mgr Product Support Resume Examples & Samples

Maintain overall awareness and control of all activities related to this effort (LRDP)
Assist with a broad range of reliability, maintainability, quality, supportability and interoperability activities to identify and resolve sustainment issues related to PDM
Possess expert knowledge of aircraft sustainment plans and maintenance performance data with which he/she will assess the validity of the plans and recommend changes for improving execution
Act as the single point of contact to the Government for LRDP/ERR effort
Support of Engineering Requirements Review (ERR) efforts
Provide technical assistance during the supportability and sustainment stage outline within LRDP/ERR
Assist in execution of AF Supply Chain / DLA supportability checklist to formulate an overall assessment and determine required parts (100%) are supportable by fiscal year execution date

113

Sparc Product Support Manager Resume Examples & Samples

Manage a team of global support engineers, including recruitment, career development, performance and retention
Assess impact of new SPARC Servers and related technologies to ensure that engineers are support ready
Ensure SPARC operational targets and service level agreements are met, and that customer satisfaction goals are attained. Recommend and implement processes for continuous improvement
Act as an interface with Support, Sales and Professional Services organizations to ensure proper support delivery is available for customer needs
Communicate confidently and with authority with your team and peers, with customers and with Sustaining and Product Development
Demonstrates balanced judgement and decisiveness in complex, and ambiguous situations. Considers available facts, constraints, and probable consequences in order to plan, anticipate problems, consequences, and impact of decisions
Ability to bring Oracle resources together globally to accomplish organizational goals
Fosters a spirit of tenacity, energy, and drive within the organization
Creates an environment that supports individual as well as organizational learning and adaptability
Champions and models continuous self-improvement and accomplishments
Proven experience as a self starter, identifying and utilizing ways to increase job knowledge and skills of own volition
Versed at instilling a sense of common purpose, joint mission, and mutual accountability to create and support an effective team environment
Experienced problem solver
Is creative in problem solving approaches; improvises and offers alternative scenarios and approaches
More than 5 years of technical experience with Computer System Support
More than 2 years of experience in a management role in a multinational support environment
Knowledge of Italian, French and or German will be an advantage

114

Product Support Senior Manager Resume Examples & Samples

Total Managerial Experience: Min: 5 years,
Strong UNIX, Linux or Windows OS experience and good knowledge of Oracle Database
Strong Customer orientation and employee relationship skills
Good decision Making Skills
Quality focused (quality certifications are a plus)
Should be good coach
Able to coach and train engineers on technical and process front
Strong troubleshooting and analytical skills would be an advantage
Should be able to motivate employees and sustain operational excellence
Good Rapport building with other LOBs including Local Customer Support in respective countries, SDMs, Base Development, Sales etc
Proven Support experience preferred

115

Product Support Senior Manager Resume Examples & Samples

Ensure that operational targets and service level agreements are met, and that customer satisfaction goals are attained. Recommend and implement processes for continuous improvement
Act as side manager for the Solaris & Network Technology Service Center
Makes sure that strategies, systems, and processes are in place to enable the selection, development, and retention of top talent
Experienced problem solver. Is creative in problem solving approaches; improvises and offers alternative scenarios and approaches
Strong track record in working and managing globally virtual distributed teams

116

Product Support Director Resume Examples & Samples

Smart, engaging, and encouraging, with a high standard of personal performance and ability to operate independently in accordance with company goals
A driven individual who sets aggressive personal goals and executes on them
Proven ability to manage priorities, focus on key objectives, and deliver exceptional customer experiences
Outstanding communication skills, highly organized approach to work, and comfortable embracing and driving change
7-10 years working in a professional technical support or customer service environment
4- 5 years working as a Manager/Director, preferably in a technical support environment
Ability to manage challenging customer interactions
Speaks English

117

Product Support Director Resume Examples & Samples

Define the best in class experience for Oracle’s Hardware Support business spanning field services, parts logistics both for Customers & Oracle engineers
10+ years of work experience in any combination of engineering and product management with increasing responsibilities, with at least 5+ years in leadership role
Knowledge and understanding of all aspects cloud service implementations, including migration and cutover. · Knowledge of Hardware Field Service & Delivery
Understanding of applications, systems, network, storage and web technologies that constitute a cloud environment
Proven success in contributing to a team-oriented environment
Excellent leadership
Executive communication (written and oral) and interpersonal skills
Sharp troubleshooting skills, problem solving and analytical skills
Ability to manage escalated technical situations & develop action plans
BS or MS in computer science or engineering
Hands on skills with Oracle Applications and/or Fusion Services and/or Products with understanding of the product from an architectural and engineering standpoint
Knowledge and understanding of all aspects cloud service implementations, including migration and cutover
Analysis of cloud strategies, design and development of tools for Oracle Fusion deployment in Oracle Public Cloud (OPC) including exposure to PAAS services like Java Cloud Service

118

Mgr, Product Support Resume Examples & Samples

Minimum of eight (8) years of professional technical experience in a test environment
Customer and detail oriented
Understanding of Microsoft office tools (Word, Excel, and Powerpoint)
Understanding of manufacturing methods and processes
Assembly Standards
Fabrication processes
Assembly documentation
Configuration management principals
Ability to work within a Technical Support Environment
Motivated Self-starter
The ability to manage multiple tasks and schedules
Minimum of ten (10) years of professional technical experience in a test environment
A/C Cabin Installation Experience
Understanding of Radar design and components
Proven background in Automated Test Equipment (ATE), along with a strong background in digital, analog, and RF theory and applications
Demonstrate the ability to test, analyze, and troubleshoot software and hardware, develop testing criteria, and evaluate complex electrical, electronic and mechanical systems, subsystems, modules, components, test stations, test fixtures and test software

119

Product Support Engineering Program Manager Resume Examples & Samples

A successful EPM is dynamic, driven, organized and detail oriented; excels in program/ project management; communicates with ease cross functionally and is adept at facilitating actions and resolving conflicts
Project/Program Manager with a minimum of 5+ years of related background in computer or consumer electronics
Experience interfacing with cross functional teams including Operations and Mechanical Engineering/Design

120

Associate Product Support Resume Examples & Samples

Performs Helpdesk functions and provides routine support to travel agencies in accordance to the set service standards
Assists travel agents on queries or problems relating to all Product and functionalities usage
Records all received contacts (calls, emails, etc.) in prescribed formats in CRM tool(s)
Liaises with local airline representatives and Travel Network APAC to resolve reservations and ticketing problems
Submits trouble reports to 2nd Level Product Support and follows up on problems which cannot be immediately resolved, and ensures resolution is accomplished
Monitor and track contacts to identify trends and provide feedback to internal departments and to customers
Analyzes problems using diagnostic tools to identify problem area(s) and recommend corrective action

121

Supvr Product Support Resume Examples & Samples

Developing management skills with a strong desire to lead people
Maintain BPO operations for strategic account and manage changes
Ensure all processes are documented, maintained and refined for continuous, reliable, repeatable, efficient processes
Monitor, analyze and manage all performance service levels associated with strategic account, both contractual and internal to NS
Manage on-shore and off-shore operations for accounts based on customer SLAs and productivity goals
Act as the first escalation contact for strategic accounts
Represent NeuStar at strategic account. Establish and maintain excellent relationships within strategic account
Communicate effectively across internal cross-functional teams to leverage internal resources
Develop staff, improving quality of service delivered and scope of activities they perform
Very strong written and oral communication skill
Ability to effectively communicate with employees, peers and upper management in a clear and concise manner
Strong delegation skills and the ability to re-prioritize work based on situation
Must be able to effectively prioritize workload, handling multiple priorities simultaneously and possess exceptional follow-up and problem resolutions skills
Ability to recognize system issues on the fly and escalate to management appropriately
Demonstrated ability to work independently and produce results across multiple functional organizations, both internal and external
Strong interpersonal communication skills as well as written and presentation skills
Ability to interpret information and make sound judgment and business recommendations
Strong analysis ability at the order detail level
Determine employee skills/developmental needs and coach, counsel work with the management team on a plan to improve performance
Make sure all employees are fully utilized on a daily basis
Oversee compliance of employees with established Company policies and standards, such as personnel practices, security, and record-keeping procedures
Ability to develop an environment by providing motivation, participation and opportunities for employee initiative
Work with the management team to document and take corrective action to address employee(s) poor performance according to accepted guidelines/procedures
Provide timely feedback to representatives regarding overall performance. Supervisors will meet with each team member on weekly basis to provide coaching and/or one on ones, in addition to real - time coaching and normal daily interactions
Assist in developing job aides and M&Ps for onshore and offshore teams
Provide timely feedback to the management team on customer trends, issues, and needs
24X7 Hour Support. Including Holiday and Weekends
Ability to work a flexible schedule
College degree in business or equivalent experience
2+ Years in customer service
Excellent customer-facing skills
Experience with telecommunications customer provisioning process a plus
Strong Knowledge of MS Office, specifically Excel and PowerPoint, Salesforce.com or CRM equivalent
Ability to deal with multiple priorities
Superior verbal and written communication skills, spelling and grammar required
Ability to manage effectively in a team environment while offering support to coworkers and management

122

Engineer, Product Support Resume Examples & Samples

Demonstrate in-depth technical knowledge of Propulsion Engine Systems including aircraft interface / interaction. This position will represent the Engineering Performance Solutions (EPS) team as the lead technical consultant on system interaction and operational issues
Act as the focal for all issues related to assigned Propulsion Engine products
Coordinate with the business leaders to effectively prioritize in-service issues and correlate overall value to the business
Lead EPS personnel in order to identify unique and innovative approaches to solving customer issues
Gather and analyze data as part of proactively monitoring fielded products for customers and systems
Track product reliability and proactively address negative trends
Conduct field investigations, preparing CSB Gate 1 presentations when applicable; consistently documenting problems and solutions per existing processes
Use project management skills to effectively develop detailed programs
Use 6-Sigma tools such as Fault Trees and FMEAs to improve failure investigations

123

Product Support Agent Resume Examples & Samples

May be required to work overtime as needed
At least 1 year of RealPage Product Support experience
Certification in two or more RealPage Products
Demonstrated subject matter expertise in one or more RealPage Products

124

Tech, Product Support / Repair Resume Examples & Samples

Responds to, evaluates and prioritizes assigned service orders, for assistance with hardware, software, networking, customer service and other computer-related technologies. Identifies the priority status of a service based on customer feedback and the nature of the problem. Performs reactive/proactive Preventive Maintenance as assigned. Provides quality technical customer service in a responsive, empathetic, reliable, patient, resourceful and assured manner, effectively documenting all steps in the tracking system
Handles problem recognition, isolation, resolution and follow-up for routine customer problems, escalating, more complex issues to advanced team members or department management. Responsible for the overall ownership of the service order, or will ensure proper escalation processes are followed
Interviews customers to gather information about problem and leads user through diagnostic procedures to determine source of error or cause of problem
Logs and tracks all service order activity in CRM, maintains history records and related problem documentation
Consults with advanced team members and their liaisons to understand software and hardware errors
Notifies appropriate internal personnel of issues at a particular account
Ensures customer satisfaction by responding to inquiries in a timely manner and coordinating customer service needs with other departments as requires
AA degree in computer related field or equivalent job experience
Must be flexible for shift coverage in a 24x7 environment
Strong multi-tasking skills; able to take on several duties, tasks, projects and/or responsibilities at one time
Excellent verbal and written customer service, telephone, troubleshooting and communication skills
Driving requirements dictate that the candidate possess and maintain a valid driver’s license with no major infractions on his/her record
Working knowledge of Win 98/ME/2000/NT/XP Operating systems and DOS command prompts. Intermediate network knowledge including domain, user rights and network schemes. Intermediate troublshooting abilitites in the disciplines of electronics, mechanincs and electromechanical systems
Preferred skills: Working knowledge of Microsoft Office courseware (Word, Excel, PowerPoint)

125

Product Support Manager, Global Rail Resume Examples & Samples

Elaborating technical concept of the product
Estimating product and project cost
Project management plan
Driving engineering activities to produce the product on time and on budget
Managing the cost of development
Communicating or overseeing all communication to the customer on technical and project related matters
Responsible for developing or reviewing of all documents necessary to initiate product development and engineering changes. Documentation will include marketing requirements specifications, business plans, marketing launch plans, project requests and engineering change requests

126

Intern, Product Support Resume Examples & Samples

Investigates and resolve critical system issues for Enterprise level Fortune 500 companies
Analyzing complex, real world, unique problems; often working in production environments
Feel the satisfaction from delivering a solution to customers that make their businesses run simpler and better
Meet, work and talk with colleagues and customers from all around the world!
Master SAP software that is being used by industries, governments and multinational companies around the globe
Excellent English communication skills (written and oral)
Can commit for an 8-12 month full time internship starting January 2017
Experience working with customers is a plus
Previous internship experience would be an asset
Please specify your availability in your cover letter (8 months or 12 months)
Please upload unofficial transcripts
Foosball, ping pong and/or pool skills not required but appreciated

127

Global Product Support Specialist Resume Examples & Samples

As part of the Global Product team, the Global Product Support Specialist is a point of contact for all Cepheid Reagent related issues, as assigned, that require escalation into Tier 3
Provide as-needed phone- & email-based Technical support to Cepheid internal and external customers
Responsible for technical support and complaint handling for escalated or Tier 3 issues for Cepheid Products – Assays
Key role functions includes but is not limited to
NPI Systems & Software
Work with regional managers for global support enablement activities
Partner with internal Analytics function to review potential Failure Investigations
Responsible for sustaining product support, new product introduction for worldwide support centers and Cepheid Distributors
Provide technical communications regarding products to Field Application Specialists
Author, edit, and curate Knowledge Base content for Technical Support groups
Represent Technical Support in development and NPI activities
Work closely with cross-functional teams including FIE and Quality teams
Collaborate with Distributors for product related issues and necessary product communications
Interface with R&D and other internal teams for escalated cases
Collaborate with EU and US support teams for mastery of Product lines
Develop and disseminate of technical content to regional Tier 1/2 call centers
BS in Sciences or related degree with 5 years of industry experience is required; or equivalent combination of education and experience to perform at this level
Experience with Complaint handling systems and FDA regulations
Attention to detail, and a customer-centric orientation is required
Ability to quickly gain understanding of Cepheid’s Medical Device line of products and their applications
Ability to organize and prioritize critical tasks
Ability to proactively analyze situations and propose appropriate actions
Ability to supervise in a highly matrixed/team oriented environment
Must have excellent communication, teamwork, and troubleshooting skills
Must be able to use technical skills to answer highly complex issues with regards to systems, software and engineering
Knowledge of clinical laboratory instrumentation and systems is required
Traveling up to 10% to global Cepheid locations

128

Specialist Product Support Resume Examples & Samples

Primary support for client hardware, software and networking issues via LANDesk, GotoMeeting, RDP and PCAnywhere
Appetize system support, which involves both software and hardware. On-call hours are from 8pm to 5am. On-call responsibility is based on a rotation among 6-8 team members
Work as part of a product support team, supporting 30+ Ticketmaster software applications, including: Archtics, AccessManager, AccountManager, eEntry, Event Management Tool, Host, Kiosk, PCI, Permissioning, TMMessenger, TMONE, WPS, etc
Level I & II support primarily, with additional escalation resources available
Resolve a variety of issues from clients (i.e. venues/concert halls) & internal TM staff
Support Remote Desktop connections for the Archtics environment
Working closely with many Ticketmaster departments across the company to resolve issues and enhance overall client experience
Participate in bi-annual training and development to maintain awareness of new and emerging technologies
Work weekends and or holidays on a rotating basis
Previous experience in an IT support role or helpdesk environment
AAS Degree or equivalent technical certificate and/or experience in a field service/technological industry position preferred; strong background in data communications, computers, and networking, as well an electro-mechanical aptitude
Experience with Server 2003/2008
HTML experience a plus
Basic MS Windows/Office knowledge
Ability to analyze and solve complex issues utilizing available resources
Handle difficult customers in a positive and confident manner
Strong attention to detail and adherence to a professional image

129

Manager, Spotfire Product Support Resume Examples & Samples

Lead and motivate the western US support team in Palo Alto and Seattle to achieve excellent service performance while continually upgrading the employee talent base through performance management, mentoring, training, and targeted hiring
Keep close track of customer escalations and high-profile issues that are owned within the west coast support team and ensure that these are prioritized with effective action plans to drive quick resolution. Be prepared to discuss the status of such issues on daily management escalation meeting and to communicate status directly with customers
Monitor the activities of technical support professionals and coach them to continuously deliver outstanding service. This is achieved through a highly professional demeanor in customer interactions, high quality and timely updates of support cases, and effective management of a caseload to ensure that all cases are resolved in a professional and timely manner
Work with peer Spotfire Support managers in other locations to ensure adequate load balancing across the global team
Specify technology requirements applicable to efficient customer service, such as improvements in product functionality, operational tools, and processes. The culture of this support team is to continuously refine methods and processes that will improve the customer experience, rather than just “firefighting” customer issues
Foster a culture of developing content that improves customers’ self-help capability. This includes an effective knowledge base, community forum, online videos, and other self-help mechanisms
Cultivate key relationships outside the organization with teams such as engineering (R&D), Sales, and Product Management that will help promote the requirements of Support on behalf of our customers
This position requires remote management as employees are based in Seattle and Palo Alto. Some travel is therefore also required
At least five years total experience with the support of Business Intelligence or related client-based software, preferably with a minimum of two years in management
Proven exceptional customer orientation with demonstrated experience effectively managing customer escalations
Demonstrated excellence in employee development
Extensive knowledge of processes for customer support for application software and server systems. Understanding of troubleshooting techniques to isolate and resolve complex technical issues
Ability to gain technical knowledge of an Enterprise software solution at a level whereby technical issues can be comfortably communicated with employees and customers
Superb communication skills (both verbal and written). Must be comfortable interfacing with dissatisfied customers. Must be comfortable with internal communication with Sales and R&D up to executive levels
Strong command of process, metrics and measures and performance improvement analysis related to technical support delivery
Experience supporting cloud-based Software as a Service (SaaS) systems is a strong asset
Demonstrated background in recommending and driving process and method improvements is a strong asset
Bachelor’s degree in Computer Science or Engineering, or proven equivalent experience

130

Application Monitoring & Product Support Specialist Resume Examples & Samples

Provide reporting on the status of severity issues, actions, and resolutions during shift
Assist managers in reviewing incidents, changes and requests, making recommendations on trends such as excessive aging or incomplete troubleshooting of tickets
Perform in-depth analysis and problem determination/resolution as it relates to day-to-day operations support
Tier-3 Support is to improve application performance and resolve issues reported by users that require an examination of application code, data, or configurations. Examples of Tier-3 reporting include but are not limited to record counts for specific features, serialization queue, open tickets, daily status report, user data, etc
Preform Log Analysis to understand, analyze and integrate information to troubleshoot issues and develop solutions for Resolution
Adhere to processes and procedures to discovering web application bug(s)
Analyze and improve the capabilities of our monitoring applications/systems and identify area for improved technologies and policies
Adapt and adjust to changing priorities both independently and in team settings
Monitor assigned incidents and changes, track compliance with service management SLAs and provisioning SLAs
Communicate ideas and information effectively via oral and written communication to diverse audiences
Hands on experience working in a high stress/fast pace technical production environment
Knowledge of WebSphere and Documentum products
Knowledge of Java and Javascript Object Notation (JSON) programming languages
Infrastructure monitoring (Mainframe, Unix, Linux, Windows & Database)
Product Lines: SPLUNK, IBM Tivoli Performance Management Tools, Riverbed, HP Service Manager, Bugzilla and JIRA
Understanding of ITIL and ISO operating principles

131

Analyst, Product Support Resume Examples & Samples

Serve as business owner for small to mid-sized/functionally led projects
Analysis of product level results around sales, product volumes and other indicators (i.e., market trends, competitive analysis, growth optimization, etc.). Provide recommendations based on results
Assist in creation, execution and communication of strategic direction and life plan for systems or processes
Create business case and value proposition, understand customer business needs and promote use of systems or processes as solutions to customer needs
Responsible for supporting overall business unit operations, as well as leading special projects and assignments as directed by the Director, Business Management
Acquire business knowledge of CUNA Mutual products and services, Business Unit strategic plans, and overall business operations within business unit
LI-CO

132

Product Support Specialist, Life & Health Resume Examples & Samples

Provides analysis, insights and recommendations in support of the product/business leaders
Monitor results, research cause of performance changes and recommend solutions to leaders
Maintain periodic and ad-hoc reports as needed by the business
Act as a subject matter expert for business and technology requirements and prioritization of critical reporting needs
Works in conjunction with cross functional team to ensure solid end to end business management process, supporting the tactical management of product lines
Serves as the product resource in monitoring the integrity of the business process to ensure compliance requirements are being adhered to
LI-SS

133

Placement Current Product Support Development Resume Examples & Samples

Working with Development Engineers on investigation and development of mechanical components or systems on Diesel and Natural Gas engines
Work includes problem definition, failure analysis, data analysis, concept development and selection, parts procurement, bench and engine testing
Leading and being a team member of development projects, involving participating in cross functional meetings (in person and teleconferences) and presenting project updates. Project teams will consist of members from a range of technical departments in various countries
Experience will be gained in engine system problem solving, performance, design, component investigation, data gathering / processing and recognising / reporting discrepancies in results
Self-motivated and able to manage own projects
Interest in knowing how things work
Ability to work and communicate with cross-functional groups
Good presentation and communication skills
Practical approach to support technical investigation and evaluation
A sound understanding of mechanical Engineering principles and calculations, with the ability to apply them
A keen interest in internal combustion engines
Familiar and competent with MS Excel

134

Client Product Support Rep Resume Examples & Samples

Specializes in the Precision core product suite including standard core loan, deposit and General Ledger applications, report writing, year-end processing and others
Provide first point of client contact through phone or web support
Document all call related activity for case tracking to ensure proper handling and follow up
Participate in team projects and coordination, including communicate with clients and provide them with status updates on current projects
Test product enhancements and changes with software programs
Recreate and research client issues for internal software developers
Work with clients to analyze information and request program changes
Develop and maintain an understanding of Fiserv products and stay abreast of relevant industry advancements
Minimum of 2 years previous client service experience
Proficiency with computers (Microsoft Outlook, Word and Excel)
Must be able to work at the Fiserv Sioux Falls location
Fiserv Precision Core application experience
Financial industry or banking experience
Local candidates
Ability to make decisions and solve moderate to complex problems with precedents
Ability to know when to refer more complex or far reaching decisions to supervisor
A strong analytical and troubleshooting ability

135

Product Support Rep Resume Examples & Samples

Achieve and maintain expert level status related to all technical aspects and operation of Pentair’s Quarter Turn Electric Actuator Products
Maintain high level of knowledge of all competitive quarter turn electric actuator product lines
Achieve the assigned annual target bookings goal for the Quarter Turn Electric Actuator Product Sales within North America
Support Key & Regional Account and OEM customers presentations with focus on AML approvals
Identify the Products total potential for Pentair and update annually
Responsible for providing continual feedback to Business Units on competitors and market dynamics
Participate in Bi-weekly / monthly product opportunity funnel reviews by applicable Regional Sales Managers to provide strategic and tactical advice
Provide CRM updates on all specification and approved vendor list status
Conduct external and internal technical product seminars and training classes
Assist product management in development of Sales tools for both inside and outside sales
Minimum of 5-7 years of product sales support experience in electric actuators for any end devices with valve industry experience preferred
Minimum 5-7 years of experience in outside technical sales, customer interface with excellent presentation and training skills
Experience implementing strategic plans, working with executive management , developing/Implementing Programs, Processes and Polices created by analyzing complex issues that results in positive change internally (Pentair) and externally (Channel Partners and customers)

136

Product Support Specialist IR Suite Resume Examples & Samples

Provides 2nd line support / escalation for IR desktop within Global Corporate Solutions, working in the EMEA time zone
Works as a liaison between the front line service & sales teams and product, representing requirements in issue resolution and product prioritization decisions. Liaises with developers as and when needed
Collaborates with other IR Suite Product Support Specialists on managing queries coming from the front line, and follows agreed procedures in addressing these
May engage directly with customers for trouble shooting / issue resolution as and when needed
Captures specifications for product requirements and functionality
Supports the development of design briefs for new product ideas, including specifications, sketches and/or models to present a clear, focused concept for strategic consideration
Participates in projects delivering enhancements to the market/business
Understands business/client needs and builds/enhances products based on user experience considerations
Work experience in Investor Relations or related disciplines, either as a practitioner or as a vendor
Ability to build rapport with and engage at all levels of an organization remotely or in-person
Ability to work in a fast-paced, constantly evolving environment. Must be open to change
Minimum of 5 years previous work experience in product management / service roles

137

Global Product Support Specialist, Systems Resume Examples & Samples

Works on problems of limited scope where analysis of situations or data requires a review of a variety of factors
Reviews returned hardware and system components and verifies customer complaints through root cause analysis; work with cross-functional teams and executes action plan to address discrepancies; communicates with OEM/CM and customers as required
Sustaining Product Support
Failure Investigation Escalation Support
NPI Systems & Hardware
Interface with R&D/Engg and other internal teams for escalated cases
Partner with Service managers to define processes and assist with field escalations
Partner with internal teams to develop and provide instrument trainings as needed
Technical mastery of all Cepheid systems product lines
Develop procedures and train on tools that assist with investigation
Provide technical communications regarding products to internal Field Service Engineers and Field Application Specialists
Work closely with cross-functional teams including Software, Software Quality, and Continuous Improvement Engineering for problem resolution
Resolve complex problems using data and facts and not opinions
Communicate product issues and defects with appropriate level of urgency

138

R&D Hardware Product Support Resume Examples & Samples

Bachelor/Master Degree in Electrical/Electronic/Computer Engineering with >4 years related working experience
Experience with design of digital or analog or RF/uwave system hardware architectures
Experience using equipment like oscilloscopes and logic analyzers for problem resolution and design verification
Knowledgeable in LAN/GPIB/USB/PCI standards, high-speed digital and memory systems

139

Head of Global Product Support Resume Examples & Samples

To lead of team of 5-7 Global Product Leads, each responsible to drive, for one or several molecules, major investigations, define and lead continuous improvement plans and experimental approaches, act as SME for technology transfer and due diligence, global reporting of performance and provide technical-regulatory support
Act as Technical Services representative of the TS Advate family executive branch within product and project governance structures
Direct the LCM manufacturing process activities at global level by defining strategy and providing an executive road map for their implementation
Ensure Knowledge Management is captured and shared across the different facilities, in close collaboration with local TS Heads, and evaluate areas of harmonization within the manufacturing processes
Provide technical leadership and support for Biologics commercial and late clinical stage product portfolio
Technical bridge between Process Development and site based Technical Services groups to lead or support technology transfer, process validation, control strategy, process knowledge and ownership
Support site based TS/Tech Ops initiatives
Liaise and co-develop with Product Strategy (P-ONE) the Post Approval Lifecycle Management plan (PALM)
Provide Tech Services representation for cCMC teams
Develop and maintain product PALM plans
Provide technical support for complex process investigations (cross site/multi-product)
Product/Process knowledge ownership (commercial Process Description)
Ownership for product control strategy
Authorship for CMC Regulatory submissions/amendments
Authorship for APQR/annual product reviews
Ownership for Process change controls with RA impact
Liaise with local Project coordinators for opportunities identification and Project Management functions in general for project implementation
Support implementation of cross-site initiatives/projects (major manufacturing changes/tech transfer), including tracking and supporting milestones for regulatory submissions
Ensure key measures and targets are developed for all strategic initiatives KPI
Will be responsible for reporting on global manufacturing metrics such as yield
Assists plants in achieving expected process performances
Support Knowledge Management by transferring best practices across the Recombinant network sites
May perform other duties as assigned

140

Ghrs, Product Support Manager Resume Examples & Samples

You will take the lead in hiring quality personnel who not only fit the needs of the current organization but also will allow the team to scale with product and service growth
Become a subject matter expert on one or more HR solutions utilized by Amazon including digital document management, time and attendance, Amazon Hub, PeopleSoft and other systems
Build strong relationships through problem understanding, ensuring timely resolution or escalation, and communicating promptly on progress
Work across the organization to deliver the best in-class delivery experience for our customers while balancing critical business objectives
Drive operational excellence in everything we do. This includes creating processes and procedures, then automating them to improve efficiency in our day-to-day tasks and projects
Owning key operational metrics, supporting in-depth business reviews and communicating to senior management
Proactively engage other regional Product Support Leads to share best practices, simplify internal processes and ensure consistency among regions
Have a “hands on,” “roll up your sleeves” mentality
Lead the roll out of new tools and systems to HR teams including execution of testing, and training tasks
Drive creation and maintenance of standard operating procedures, workflow diagrams, and training materials
Communicate effectively across teams to meet project timelines and deliverables
Candidate should have college degree or similar qualification
3 – 5 years of relevant experience
Knowledge of HR systems
Systems support experience, previous participation in system testing and system implementation activities a plus
Customer service orientation with a demonstrated desire to exceed expectations – ability to serve multiple customers
Consistent delivery on commitments - great organizational skills with exceptional follow through and attention to detail
Knowledge of PeopleSoft or other ERP system experience – HR, digital document management, Salesforce, or timekeeping system background a plus
Excellent written and verbal communications skills
Self-directed and capable of working effectively in a dynamic environment

141

Manager Technical Product Support Resume Examples & Samples

We are currently recruiting for a Manager, Application Support Engineering in our Dallas, Texas office. In this position, you will be responsible for directly managing the application support and quality improvement initiatives for the Biller Solutions BillMatrix product. Responsibilities include but are not limited to the following
Lead a team of application support engineers responsible for managing and supporting production applications for a 24x7 payment processing system
Manage and prioritize the production incident and problem resolution queues to ensure that the team is focused on the most critical items to improve the quality of the production systems and customer satisfaction
Provide clear verbal and written communication to internal and external groups
Keep abreast of company policies, procedures and security standards
Prepare and/or present periodic high level status reports to management
Exceptional communication skills (verbal and written)
Ability to manage stakeholder expectations
Demonstrated ability for advanced problem solving and abstract thinking that combines ability to solve problems and/or identifies better ways to meet customer needs

142

Senior Product Support Resume Examples & Samples

Respond to customer inquiries and internal staff regarding the running of operational tasks
Work with WSC staff and customers to ensure the quality and completeness of services and output
Analyze issues and processes in order to troubleshoot potential problems and to develop, and maintain processing efficiencies
Maintain documentation on all operational tasks

143

Product Support Lead Resume Examples & Samples

Act as an information source for agents' questions pertaining to process, policy and work schedules
Review, organize and delegate daily tasks for team
Closely coordinate with Management pertaining to support service levels and customer experience, and take appropriate actions to correct when needed
Work in queues a minimum of 25% of work day to maintain subject matter expertise and support service level goals
Compile/send daily status and other required reports as directed by manager
Carry out performance measurement (Quality Audits), CSAT scores/feedback, general monitoring, and evaluation of all agents and operators to improve the teams' efficiency. Provide feedback to CSRs in 1:1 once per month
Resolve escalated customer complaints and questions within required timeframe; assist team with de-escalation of calls in real time as needed
Communicate solutions, successes, and opportunities to the Manager of customer support
Coordinate training for new hires and existing staff; participate in the delivery of training
Proactively communicate with CS Manager regarding work flow, staffing issues/performance, and customer experience items
Lead must be available to cover all hours of business operation and coordinate with other leads as point of contact to insure continuous and full support
Inspire and motivate agents; lead by example
Encourage good team morale
Special projects as designated by management
Work closely with the Knowledge Management and Development teams to enhance our tools and systems for providing customer support
2+ Years of customer service experience
1-2 years’ experience in contact centers preferred
Must be detail and service orientated
Industry pluses: software product websites, travel websites, online advertising, or B2B/B2C websites
Experience with business support software applications such as MS Office (Word, PowerPoint, Excel, Visio, etc.) required
Working knowledge of CRM and WFM tools strongly preferred
Bachelor's degree preferred, but will accept equivalent experience in field
Strong verbal and written communication skills are necessary
Ability to inspire and support people
Good people and interpersonal skills to build effective relationships with all levels of professionals
Ability to plan well and prioritize work
Maintain calmness under pressure
Good decision-making, IT, and cross-departmental communication skills

144

Placement Current Product Support Development Resume Examples & Samples

Leading and being a team member of development projects, involving participating in cross functional meetings (in person and teleconferences) and presenting project updates
Project teams will consist of members from a range of technical departments in various countries
Good knowledge of MS Office (especially MS Excel)

145

AI Product Support Specialist Resume Examples & Samples

This position requires a highly motivated individual who will be responsible for daily, monthly, quarterly and annual product support responsibilities. The role will initially focus on supporting the private equity and real estate offerings as well as the traditional hedge funds. Responsibilities include
Direct communication with external service providers including third-party administrators, external auditors, general partners/directors, etc. as well as with internal teams including Legal, Compliance, Accounting, Product Management, Portfolio Management, Operations and Technology, Risk and Audit
Ensure completion of daily/monthly position reporting in Hong Kong and Australia via a service provider
Assist Product Management teams with their coordination of annual and ad hoc board meetings
Compile fund information from providers for completion of quarterly and annual regulatory reporting requirements for the registered investment advisor, such as Form ADV, Form PF, NFA CPO/CTA, MAS, and AIFMD
Cross train with team members on maker/checker roles for trade instructions, compliance reporting and regulatory filing requirements across all product offerings
Assist in process improvement projects as well as many ad hoc projects
3-5 years of experience with a focus on investment funds (hedge, private equity, or mutual funds)
Experience with product management, investor services, and/or middle office functions
Experience with regulatory compliance and reporting
Working knowledge of Excel and other Microsoft Office applications
Strong interpersonal, communication (written and spoken), and organizational skills
Confident and self-starter
Creative thinker and effective problem solver
Possessing willingness to learn

146

International Product Support Senior Engineer Resume Examples & Samples

Candidates must have a strong technical background in multiple different areas
Enterprise software deployments and support
Windows client and server operating systems
Mac operating system background a plus

147

Healthcare Product Support Specialist Resume Examples & Samples

Responsible for supporting product managers in the ongoing management of the products which may include operational and product management support
Integral part of the product development and management process by managing such tasks as tracking project timelines, estimating requirements, oversight of key product functions, quality monitoring of product operations and outcomes metrics
Serves as point of contact for clinical product management initiatives and portfolio
Assists in documenting product use cases, high - level functional descriptions and detailed specifications of product enhancements
Liaise with IT, business owners, operations teams and account teams to drive product enhancements and current functionality
Drives cross - functional teams to execute on tasks and deliverables; monitors progress on implementation and ongoing post - implementation monitoring
Develops a sense of urgency when key deliverables are jeopardized; Facilitates problem solving and meetings to address obstacles
Holds team members accountable to project commitments
Relies on team member expertise when faced with critical decisions
Facilitates communication to key stakeholders on project or product performance
2 years of experience in either Product or Project Management
Proficiency in MS Office Suite (Word, Power Point, Excel, Outlook)
Ability to communicate effectively with cross - functional team members in order to accurately deliver project outcomes
Superior time management skills and strong attention to detail

148

Manager of Product Support Integration Resume Examples & Samples

Bachelor’s Degree with 15 years related experience
DoD service or experience with DoD customers to include strategy development, management and leadership experience
The experience and ability to analyze a broad range of issues and a demonstrated ability in strategic thinking to best influence senior DoD civilian and military decision makers and their international counterparts
A high level of confidence, integrity, and hands on approach to problem solving are required as well as a professional executive presence for interacting with and influencing DoD decision makers, senior management and executives internal and external to the company
Knowledge of military aircraft programs in the acquisition phases of development, production and sustainment as well as an operational understanding of land, shipboard and deployed aviation sustainment activity
Must be flexible and demonstrate strong judgment/decision-making skills, and political acumen
Have experience with or a working knowledge of system/subsystem level sustainment programs, or similar post-production acquisition contracts
Active Top Secret clearance with the ability to obtain SCI
Ability to travel 20% to 50%
Master's degree preferred

149

Product Support Senior Manager Resume Examples & Samples

Total Managerial Experience: Min: 5years, Max: 10 years
Strong UNIX OS experience and good knowledge of Oracle Database
Should be a good coach, Performance management experience
Project Management skills

150

Product Support Manager, Oracle Support Resume Examples & Samples

Establish and communicate departmental objectives and implement plans to assure achievement
Translate departmental goals into performance objectives for each team member and measure departmental and individual performance against plan
Routinely coach team members to maximize performance
Carefully prepare and present employee work plans and performance appraisals on time
Jointly develop and implement an employee development plan for eachteam member
Recommend tactical strategies and improvement ideas to seniormanagement
Ensure proper utilization of resources, including resource readiness (i.e., hiring and training) and provide justification for additional resource requests
Develop and implement operating model and consistent business practices including workflow, scheduling and coverage models for area(s) of responsibility
Develop a business plan for each area and ensures high quality in the attainment of deliverables and create operating budgets for all areas managed - prudently manages budget
Participate in business continuation planning
Deliver competency focused projects
Totally committed to the delivery of outstanding support and service to customers
Convene and motivate cross-functional task forces to improve quality and productivity
Rapidly respond to resolve critical “customer” situations decisively, redirecting resources as needed
Maintain high departmental morale and retain team members
Direct Customer interface (Role is part of 7x24 global support team)
Objective and Performance dimension management
First Line Emergency and Escalation point of contact
Root Cause Analysis and Continuous improvement initiatives
Work closely with Product Design, New Product Introduction, Software Delivery, Product Verification, And Regional Account Teams
BS Computer Science, Management Information Systems, or comparable degree and/or Five or more years of technical or professional experience in Telecommunication field; addition to three or more years of experience in a management role
In-depth knowledge of products/platforms and their uses in other professional areas managed
Excellent communication and listening skills
Exceptional motivational and leadership skills
Effective as a team member both within and outside the support organization
Capable of managing several high level priorities simultaneously without reducing quality
Capable of presenting highly technical information clearly and concisely
Pro-active, well organized and a thorough planner
Good business understanding as well as clear understanding of the impact of internal decisions on the support organization and company as a whole
Highly skilled at problem-solving
Highly developed analytical skills
Excellent situation-management skills

151

Product Support Resume Examples & Samples

Managing internal and external escalations incl. Customer communication (if required)
Temporarily safeguard customers in critical/escalated situations
Analyze and resolve reported incidents by means of knowledge databases and/or verifying customizing entries or hardware parameters
Root Cause Analysis of reported incidents
Incident prevention (productizing knowledge, moderating forums, knowledge sharing etc.)
Participation in global projects around support processes, infrastructure requirements and quality assurance
Provide consulting for customers on procedural issues and queries
Provide weekend and evening shift as scheduled
Degree in Information Technology/Computer Science/Computer Engineering or similar areas or University Students expecting to graduate in the next two years
Experience with J2EE platforms, especially SAP NetWeaver WAS Java would be benefit
Experience with SAP NetWeaver PI (XI) would be a benefit
Experience with SAP Enterprise Portal would be a benefit
Experience with SAP MDM would be a benefit
Experience with Hana Cloud Platform (HCP) would be a benefit
Reasonable knowledge of Relational Databases (e.g. Oracle, MaxDB, DB2, SQL Server etc.)
Knowledge in Object Oriented Programming (Java, C++, ABAP etc.) would be a benefit
Knowledge with Business Processes and Financial applications would be a plus
Excellent customer focus and communication skills (oral/written)
Problem solving/analytical skills
Experience on Runtime Analysis & Debugging, e.g. using ABAP debugger, SQL trace & Performance Tuning is a plus
Fluent in English (Spanish skills would be a benefit)

152

Product Support Resume Examples & Samples

Managing internal and external escalations including Customer communication (if required)
Call deflection (productizing knowledge, moderating forums, knowledge sharing etc.)
Provide weekend/holiday and evening shift as scheduled
Degree in Information Technology/Computer Science areas or University Students expecting to graduate in the next two years
Knowledge in Object Oriented Programming (Java, C++, ABAP/4 etc)
Knowledge in Business Processes and ERP systems would be a benefit
Experience or eagerness to learn in an IT related area, e.g. consulting/support/development job appreciated; Fresh graduates with strong inclination towards technical work may also apply
Familiarity with Business Software (SAP or comparable solutions) and/or Business Processes
Prior Industry experience providing technical support for enterprise software
Prior experience with logistics in Brazil would be a benefit

153

Product Support Resume Examples & Samples

1) Incident Solving
Resolve known errors by means of SAP Notes, Knowledge Base articles, solved customer incidents, documentation, WIKI, or verifying customized entries or hardware parameters
Perform root cause analysis and provide solutions
Achieve a good level of customer satisfaction
Attend e-Learning Lessons, Remote Learning Sessions, Classroom Training and Coaching
2) Additional Tasks
Participate in weekend support/ 24x7 support activities
Participate in Knowledge Management (WIKI content, Knowledge Base Articles)
3) Next Generation of Support
Contribute with ideas to build SAP’s Next Generation of Support
Volunteer to participate in projects aimed at achieving SAP’s Next Generation of Support
Carry out new tasks to help achieve the PS vision
4) Processes
Get certified in Classroom Training or e-Learning Lessons regarding Product Support processes
Bachelor degree in Technology, Engineering, Business or related courses or students close to graduation
Database knowledge (Oracle, or other relational DB e.g. MySQL, Sybase ASE, Oracle, Informix, DB2, Microsoft SQL Server, SAP MaxDB, etc.)
Operating systems knowledge (Linux/Unix/Windows)
Understanding of core business processes
English: Advanced/Fluent (oral & written)
Business Acumen
Innovative Thinking
Integration Knowledge
Knowledge about Incident Solving process
Business Component know-how
Business Application Components
1-2 years of experience in technical support role

154

Product Support Resume Examples & Samples

Work independently and apply effective problem solving skills
Perform root cause analysis and provide solutions in complex environments for specific fields/areas
Diagnose, research, and resolve known errors by means of SAP documentation
Identify patterns and their solutions with incoming customer incidents
Use SAP Remote Supportability Tools to diagnose problems directly on customer systems
Share and document knowledge through creation of WIKIs and Knowledge Base articles
Attend e-Learning lessons, remote learning sessions, classroom training and coaching
Report coding errors to our development organization
Be a professional team member within the Product Support organization
Ability to focus for extended periods of time while deep-diving into logs
Proficient writing skills
Fluent in English (written and oral)
Knowledge of Relational Databases (e.g. Oracle, MaxDB, DB2, SQL Server etc.)
Ability to document communications and actions for customer issues in our CRM system
Knowledge of data warehousing

155

Product Support Team-analyst Resume Examples & Samples

1 to 3 years working in a customer service/technical product support environment
Professional customer service skills: solutions mindset, helping nature, passion for the customer and customer experience
Exceptional skills in English (Written & Oral)
Must have exceptional grammar and typing accuracy skills - experience with business communication
Ability to comprehend and analyze client situations and apply the right solution

156

Product Support Specialist MD Resume Examples & Samples

Performs hardware and software evaluation of medical imaging systems, components and accessories to ensure conformance with appropriate market specifications. Identifies issues and communicates with Original Equipment Manufacturers (OEMs) to address incompatibilities. Makes recommendations for corrections or performance enhancements
Interfaces with internal and external customers to perform troubleshooting and diagnostic evaluations to determine technical issues and to identify potential product enhancements. Works with cross functional teams to provide remote or on-site support of new products and address escalated technical issues
Assists with technical training within the scope of an assigned product family, product or module which includes installation guidance, upgrade and troubleshooting techniques
Along with Product Management, works with OEMs, suppliers and other FMSU departments to identify optimal hardware and software components to support FMSU medical imaging products
Assists in the investigation of product complaints dispositioned within the Quality Review Board (QRB) process
Creates and ensures that all necessary technical, configuration, product availability and support information is provided to the service organization
Maintains technical expertise on FMSU product offerings and stays abreast of current industry trends and future technology advancements through continuous education
Ensures that problems and solutions are effectively documented into a product knowledge database
Assesses new techniques and current work practices to reduce service costs and increase service efficiency
Participates in customer site visits, as necessary
Short notice and/or overnight travel, as required, to work on customer systems
Adheres to the Company’s quality and regulatory compliance requirements, without exception, and ensures that all job duties inherent in the position description are performed in accordance with established policies and procedures

157

VP-sortware Engineering & Product Support Resume Examples & Samples

Provide leadership and strategic direction to multiple teams
Ensure approved staffing levels are maintained, departmental and staff education, training and cross training needs are met
Ensure that staff has skills and behaviors to perform tasks fully through effective communication of goals, objectives, performance and, as necessary, improvement plans
Review, approve and ensure the implementation of new or revised operational processes and procedures
Provide appropriate resources and budget to deliver timely, effective, efficient and predictable processing services and continuing improvement of performance
Respond to operational and business concerns or issues relative to future business programs, projects, or enhancements to ensure consistent delivery of quality services
Experience managing multiple functional areas. At least 5 years in Payment Processing Software or Operations
Experience developing and managing departmental budgets covering multiple discipline areas
Formal business or management training including Project Management, Financial Management and Strategic Planning
Ability to acquire and retain top talent
Management skills necessary to provide functional and directional guidance to direct and indirect staff. Ability to set direction and assure appropriate business outcomes of large or complex projects
Ability to approve and implement policy and provide strategic direction for the organization
Excellent Communication skills required to interact across multiple organizational levels of internal and external customer groups

158

Product Support Specialist for Vault Resume Examples & Samples

Provide direct technical support to internal and external customers on Autodesk data management products
Resolve technical issues and document resolutions in the knowledge based tools
Work with development, testing and documentation teams during product development cycle to ensure quality
Experience with Autodesk Vault or other PDM applications
Experience with Autodesk or other CAD applications
Acceptable certifications: MCSE, MCSA or other industry standard certification
Windows Server (2008R2, 2012, 2012R2)
Windows (7-10)
Microsoft SQL (2008R2-2014)
Functional Knowledge of Web Architecture (.NET, IIS)
Experience installing, configuring, maintaining, and troubleshooting workstation and server operating systems from Microsoft
Solid understanding of routers, firewalls, web servers, web proxy servers, Active Directory, Group Policies, Windows security, DHCP, DNS, and WINS

159

Product Support Resume Examples & Samples

Conduct root-cause analysis of product and configuration issues and their resolution using advanced tools, knowledge bases and remote connection to customer systems
Close cooperation with other Product Support teams and Development Support
Professional, proactive communication with SAP customers & colleagues
Learn and work with SAP HANA technology
University Students currently studying IT or related to graduate in the next two years
Knowledge of Business Processes would be a benefit
Knowledge in Object Oriented Programming
Serenity and ability to work under pressure (friendly manner)
Programming Skills would be a benefit
Fluent English skills
Self-motivated, proactive and solution oriented individual

160

Consultant Product Support Resume Examples & Samples

By telephonic liaison, ensure that customer technical support is rendered professionally, timeously and to the satisfaction of the customer and Digital Channels resulting in the queries being resolved. These technical support queries are escalated via the contact centre and National Admin Centre (NAC) and range from customer specific problems to system availability
Log all system problems (e.g. system unavailability) and system changes on the 2 Service Desk (computer monitoring system) in order for GROUP Information Technology (IT) to provide a resolution to the problem
Respond to the query by providing timely and professional technical support to the customer via email or a call to ensure the customer satisfaction
Escalate all unresolved issues to the channel managers via email if not resolved according to the IT change Service Level Agreement (SLA)
Communicate, telephonically and by email, the resolution of all problems to the contact centre, customer and to the line manager in order to close the problem
Own Cellphone Banking, NotifyMe and ESD, Online Banking and ATM Solutions support processes to enable optimal customer service by providing input into contact centre processes with relevant Subject Matter Experts (SME) and team leaders in order to up skill and notify the contact centre of any product changes and enhancements, this also includes bi monthly meetings with the team leaders at the contact centre
Liaise with all external stakeholders (such as ATM Providers) where an outsourced relationship exists to resolve queries resulting from root cause analysis relating to equipment failure
Strive to improve average time to resolution by addressing queries timeously and efficiently
Provide reporting on all problems and changes logged during the month to the line manager by populating an excel spreadsheet in order for the line manager to monitor problems/progress
Manage all communication of system problems and enhancements to the ConnectZone/NAC and line manager in order to manage a proactive environment i.e. if a customer’s calls with a specific problem, the agent will be proactively informed so that he could ensure client satisfaction
Provide reporting on a daily basis of system registrations and usage (products to be reported on Cellphone Banking Lite and Micro Loan applications, Online Banking and ATM faults) populated on a spreadsheet to the line manager so that product performance is measured by the line manager
Ensure that the necessary circulars are drawn up and circulated and that email notification is sent to the contact centre so that resources there are adequately informed of product related events and issues to assist the contact centre in capacity planning e.g. Inform the contact centre future marketing activities
Control and track all incoming complaints and queries
Analyse weekly and monthly statistics and provide reports to the Digital Channels Exco
Identify enhancements and developments by assessing the problems and calls that are been generated to the ConnectZone and NAC, trends will be seen in the problems logged (Problem reports) and enhancements will documented, passed onto the Line manager for review
Assist the line manager in documenting these enhancements by completing a Concept document
Perform positive and negative testing of all enhancements and products during the UAT (User acceptance testing) process to gain the expertise of the enhancement and pass the knowledge to the contact centre in the bi monthly meetings
Assist the line manager with the testing of new product enhancements by performing physical tests on the IT test systems in order to ensure that no system defaults are detected
Perform all other duties as reasonably assigned

161

Product Support Specialist Product Support Prague Resume Examples & Samples

Previous experience in a telephone, technical troubleshooting or helpdesk role strongly preferred
Experience in customer service position is an advantage
Ability to handle multiple/complex tasks, to maintain composure under pressure
High sense of empathy, and patience
Computer skills – MS Office

162

Head of Development & Product Support Resume Examples & Samples

Manages and drives the successful execution of product development of new or next generation immunoassays on our proprietary automated KRYPTOR instrument platform. Plans and monitors product development projects in terms of timelines, adherence to schedules and budgets, and resources
Manages the technical support with focus on sustaining and improving clinical IVD products to ensure high quality, supply, and that customer needs are met
Leads a group of project managers, scientists, technicians (10 persons) . Prioritizes, sets goals and coordinates the activities of the team. Creates a positive, motivating and inspiring team working environment. Actively drives people development and recruits additional talent, as needed
Participates in the creation and implementation of the Biomarker Business Unit innovation and R&D strategies. Supports site initiatives, as needed
Interacts with local and international stakeholders such as Production, QC, Marketing, Global Medical Affairs, Regulatory Affairs, Customer Service and QA
Produces the technical product documentation according to applicable IVD standards and prepares files for registrations. Ensures the launch of high quality products. Ensures the development activities to comply with ISO 13485 and FDA cFR regulations and staff to be trained accordingly. Supports Medical Affairs in conducting external clinical trials and Regulatory Affairs in obtaining international regulatory approvals
Plans and monitors the department budget
Drives continuous improvement and ensures best practices in working routines and processes. Stays up-to-date in terms of technology, industry and market trends
Communicates and interacts effectively, locally and internationally, at all levels, in French and English. Facilitates working across cultures
Bachelor’s degree in biochemistry, biotechnology or other life science domaine, PhD preferred
Minimum 5 years experience in team leadership
Minimum 5 years experience in IVD product development or project management Successful track record in bringing new products to the market
Minimum of 5 years of relevant life science industry experience
Familiar with automated immunoassays
Fluent in English/French

163

Customer & Product Support Project Management Intern Resume Examples & Samples

Support identification of operational/organizational inefficiencies and develop recommendations/plans to improve
Support business process mapping and data analytics to identify systemic business operations inefficiencies in order-to-cash processes
Support implementation of common data quality philosophies and methodologies, creating metrics and deploying dashboards to monitor key performance indicators
Coordinates changes to the business process or data flow across functions
Support execution of project plans, objectives, timing, growth and savings
Maintain comprehensive project documentation
Establish relationships and effectively influence functional stakeholders to drive accountability across Honeywell Aerospace
Pursuing BS degree in Industrial Engineering or a degree with relevant experience
Completion of Junior year by summer 2017
Prior internship experience with large corporation utilizing project management tools with demonstrated results
MS Office proficient
Strong analytical and leadership impact skills
Experience setting & prioritizing goals
Strong communication skillset, ability to communicate to multiple levels in the organization
Competency in Six Sigma tools such as process mapping

164

Customer Product Support Specialist Resume Examples & Samples

The ability to approach a problem by using a logical, systematic, sequential approach. The ability to manage time, priorities and decision making
Ability to self-direct work processes and control own actions
The ability to define tasks and milestones to achieve objectives, while ensuring the optimal use of resources to meet those objectives
Ability to listen to others and communicate in an effective manner. The ability to communicate ideas, thoughts, and facts in writing.The ability/skill to use correct grammar, correct spelling, sentence and document structure, accepted document formatting, and special literary techniques to communicate a message in writing
The ability to prevent, manage and/or resolve conflict
The ability to identify and respond to current and future customer’s needs
The ability to make decisions and solve problems involving varied levels of complexity, ambiguity, and risk
The ability to ensure that one’s own and other's work and information are complete and accurate. The ability to carefully prepare for meetings and presentations. The ability to follow up with others to ensure that agreements and commitments have been fulfilled
The ability to develop, maintain, and strengthen relationships with others inside or outside of the organization who can provide information, assistance, and support
The ability to anticipate the implications and consequences of situations and take appropriate action to be prepared for possible contingencies
Good customer and listening skills
Intermediate computer skills required to retrieve, query, create and update documents and spreadsheets containing basic formulas and formatting
Ability to work independently and maintain tight deadlines
Knowledge of company/client applications/system/requirements

165

Customer Product Support Specialist Resume Examples & Samples

High school diploma or GED required; College degree may count towards relevant experience
2+ years of direct related experience
Intermediate computer skills (Excel)
Detailed knowledge of relevant CoreLogic services
Detailed knowledge of client programs and service level agreements

166

Tech Product Support Spec Resume Examples & Samples

BAU Support to existing clients including assistance with understanding the First Data/Falcon API, this may include assisting a client when they are writing new rules or helping a client debug existing rules including suggestions for making rules more efficient
Undertaking Project Work – this may cover existing clients looking to add new products or for client migrations/start-ups with First Data or internal products such as model upgrades
Analysis of defects or incidents and assuring these are dealt with in a timely manner or passed onto the correct team for further analysis, to include support of internal MIT’s (managed incident team)
To liaise with other departments (GIO, GPMI, Client Delivery, Client Services)
Providing Test Support and Consultancy during System Integration Testing and User Acceptance Testing
Providing Support for Production installs
Provision of product support based on a 24/7 rota
Provision of Monthly/Quarterly MI and monthly billing reports
Working knowledge of First Alert
Working knowledge of Business Objects
An understanding of the credit card industry
Good Communication skills both written and verbal
Ability to work under pressure whilst providing 24/7 support based on a rota pattern including flexibility to provide ad-hoc support
Ability to use Excel to a good level
Ability to be able code rules within Falcon 4 and Falcon 6
Ability to create SQL queries
Understanding of System Development Life Cycle
Fraud Management
Customer Support Service Agreements

167

Product Support Consultant Resume Examples & Samples

Knowledge and/or experience with medium to heavy duty trucks
Strong customer service skills (both electronic and over the phone)
Intermediate excel skills/Comfortable working with numbers

168

Product Support Resume Examples & Samples

Support all Product Managers in their communication with both internal and external customers
Provide sales and marketing support for relevant agencies
Support all Product Managers with aspects of the marketing with an emphasis on pricing, product and promotional strategy
Maintain the product database including new item set ups, description maintenance, database audits
Assist in the preparation of quotes and the compilation of large bid/tenders
Utilise Masterpack to load customer orders
Manipulate price modelling (FBP – formula based pricing)
Facilitate coordination with suppliers and marketing services department, to maximize portfolio exposure at exhibitions and trade shows
Coordinate training and supplier visits
Communicate and liaise effectively with suppliers, ensuring that all correspondence is informative, professional and relevant
Work with all Product Managers to monitor inventory trends and exceptions, so that customer stock requirements can be met, seasonal fluctuations are taken into account and appropriate economical inventory levels are maintained
Maintain expiry/excess stock to ensure that stock write-downs and write-offs are minimized
Conduct market research involving designated products and market segments
Analyze sales data and identify trends with a view to highlighting areas of opportunity within customer accounts
Conduct YTD vs. LYTD customer analysis

169

Product Support Team Supervisor Resume Examples & Samples

3+ years experience leading Paragon and MPF/One Content technical or application support teams
Demonstrated leadership within highly technical, complex, rapid resolution or mission-critical support environments
Proven ability to lead and influence
Strong interpersonal/relationship building skills
Ability to interact comfortably at varying levels of the organization
Ability to participate and deliver results in a collaborative environment
Strong verbal, written and presentation skills
Ability to lead collaborative team meetings
Ability to prioritize and demonstrate time management skills
Experience in goal setting and professional development of team members
Self Starter, Self-directed with a proven ability to successfully launch new programs from the ground up
Healthcare industry experience a significant plus
Prior leadership experience with Paragon and MPF/One Content
Extensive knowledge of McKesson’s, Paragon and Patient Folder product suite is preferred
Exceptionally Strong verbal and written communication skills
Extensive experience handling Customer Service/Management and problem resolution
Strong negotiation and presentation skills
Fiscal budget management experience a plus
Ability to work in a collaborative team environment

170

Product Support Technical Specialist Resume Examples & Samples

Integrated into the customer’s operational organization and provides emergency essential field operations and support of delivered equipment that is totally contractor supported for all aspects of operations
Coordinates the development of routine contractor troubleshooting procedures by using established processes and communicating with functional organizations (e.g., engineering, program office, customer) to identify performance issues and isolate problems not detected by tactical diagnostics and documentation
Establishes relationships at multiple levels in the customer’s organization by communicating and understanding their needs, expectations, and requirements, soliciting feedback, and taking action to ensure satisfaction with the company's products, product performance, and service
Provides guidance to less experienced field operations representatives using extensive technical expertise, skills, and experience
Provides interpretation of technical documents and contractor data (e.g., contractor data, operating procedures, drawings, interactive electronic technical data) for pilots and the operational organization to ensure the intent and purpose of the documentation is understood and followed
Supports company, customer, and local safety processes/procedures (e.g., hazardous materials, power isolation, operations and maintenance practices) by identifying and reporting safety concerns to preclude personnel injury or unexpected hardware damage
Develops and provides solutions to a wide variety of technically complex problems without assistance
Documents field operational activities
Executes project, process, operational, air tasking, and deployment order plans and maintenance to ensure mission success
Provides guidance for mission planning and participates in operational scheduling, utilization, and deployment of the delivered equipment
Performs business activities and operates at the customer’s and world-wide deployed locations
Provides pilot training and maintenance familiarization for associated impacted systems and guidance to operational customers
Fully qualified to perform maintenance, analysis, troubleshooting, and repair of responsible operational systems, clear pilot reported discrepancies, and clear aircraft for flight
Deploys world-wide with the operational customer to include remote, austere, forward operating, and combat locations filling active duty mobility positions to perform emergency essential duties for contingency operations, humanitarian or peacekeeping operations, other military operations, military exercises, military testing, and training
Qualified and proficient in the use of personal protective and chemical, biological, nuclear equipment in the operational environment
In-depth knowledge of customer’s operational environment, processes, and procedures. Fills emergency essential customer mobility position for operational support of fielded systems

171

Product Support Manager, Business Ebanking Resume Examples & Samples

Manages the operations of teams of representatives that respond to inquiries of a technical or complex nature relating to FIS software products and/or services through case management
Develops and monitors the application of operating systems including policies and procedures, operating structure, information flow, and systems that provide answers to common questions and problems
Reports new or recurring problems to product management and/or product development departments
Monitors call queues, call volume, and other metrics. Analyzes results and analyzes trends. Ensures the volume of work produced meets product/service standards and exceeds quality standards
Ensures representatives are properly trained when new products are released or products are upgraded or patched
Contributes to the development of the product support function
May develop business strategy and business plan for team/group operations including budget development
May build industry relations communicating technologies and operational concerns through industry networking
Performs other related duties as assigned by management
Broad knowledge of FIS products and related services; in-depth knowledge of products and services for which team(s) provide support
Knowledge of basic IT technologies (i.e. operating systems, network devices, software development and architecture)
Working knowledge of workforce management practices and tools (e.g., scheduling software, quality monitoring software)
Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors)
Willingly shares relevant technical and/or industry knowledge and expertise to other resources
Excellent decision-making, problem-solving, team building, negotiation, conflict management, and time management skills
Demonstrated customer-focused leadership ability

172

Team Leader Product Support Team Resume Examples & Samples

5+ years working in a customer service/technical product support environment
Demonstrated capability in driving performance improvement and managing people
Excellent communication skills – written and oral
Client focused and solutions oriented; Good problem solving and analytical skills
Ability to collaborate and work effectively with cross functional and global teams
Self-learner interested in both the how and the why
Decision making with ability to apply judgment to processes and situations

173

VRF Technical Product Support Resume Examples & Samples

Provide accurate and timely Ductless/VRF technical/systems/application/service support to all North America sales channels
Develop technical expertise for assigned products and general knowledge of system controls products
Interface with other internal functions and external suppliers to develop technical product knowledge and address technical product issues
Author and review installation and operation manuals, technical manuals and service bulletins
Create and deliver effective training programs (e.g. product installation, application, service and troubleshooting) and technical solutions documentation
Support field technicians either remotely or in person during installation, service and/or troubleshooting
Utilize contact management tools
Participate in or lead customer visits for product line
Represent the team, as needed, on new product development projects
Participation on global conference calls outside normal working hours
VRF commissioning certification is a plus
VRF advanced training in controls and integration and gateway support is a desired skill set for this position
At least 3 years of experience in a technical support role or HVAC service and problem solving is required
Ability to function in a team environment

174

Product Support Laboratory Technician Resume Examples & Samples

Carry out tasks in support of the complaint handling process, particularly with processing complaint returns for Alere San Diego supported product lines
Maintain and catalog returned complaint products within the warehouse and laboratory
Maintain retention product and coordinate routine scrapping of product in accordance with complaint handling procedures
Maintain the Product Support laboratory in compliance with Good Laboratory Practices (GLP)
Communicate with the complaint investigators and regulatory staff to alert them of high priority returns
Interface with Alere Technical Services and Alere Distribution Centers to resolve any discrepancies with complaint returns, including unidentified or unauthorized returns
Clean laboratory area, equipment and glassware as necessary

175

Product Support Program Mgr-p-& PAR Programs Resume Examples & Samples

Develop and deploy experienced ILSPM employees to support programs on site (PAR and P-8)
Provide technical management and guidance to employees performing LOG LSI / Integrated Logistics Support Planning and Management (ILSPM) activities
Understand the 12 ILS elements and have a thorough working knowledge of the logistics disciplines
Provides oversight of technical approaches, products, and processes
Understanding of applicable import / export rules and regulations
Understand and support Logistics Capability strategy, enable programs to adhere to this strategy
Support program, business, and LC technical strategies, goals, and objectives, and develop and maintain relationships and partnerships with customers, stakeholders, peers, partners, direct reports, other capabilities, and other programs within the site portfolio
Drive execution of tasks in support of site, program, and customer needs
Understand and utilize Program Management Best Practices (PMBP)
Drive a culture that focuses on First Time Quality (FTQ) of all deliverables
Collect and report FTQ metrics to LC and Program Leadership; be able to adjust course as necessary to identify root cause and correct any quality deficiencies, lead process improvements
Attend various meetings and working groups in support of program, customers, and the LC
Participate in, develop, and drive execution of integrated organizational plans, processes, tools, procedures, and training to be utilized by LOG LSI employees

176

Product Support Advisors Resume Examples & Samples

Requires the technical aptitude to follow explicit written and verbal directions to service all of our customer's issues
Must be able to efficiently navigate through menus & options on both handheld communication and desktop devices while describing those actions verbally to our customer
Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquires
Must understand how to change system settings via control panels and/or system preferences
Must have extensive experience with either Mac and Windows OS, web browsing, email, and various software applications
Requires the ability to identify and describe the function of major hardware components found in any personal computer
Must have the basic understanding of data storage, file systems, and optical media
Requires strong active listening skills to accurately paraphrase a customer conversation

177

Product Support Eng Resume Examples & Samples

Conduct problem triage, trouble shooting and problem analysis on complex incidents that are escalated to GSC. Gather data and prepare templates as required for data analysis. Assist senior analyst in completing analysis
Knowledge Management and related activities. Validate Knowledge content for accuracy, relevancy, and currency. Create and maintain Technical Alerts and other related technical artifacts. Create Defect tracking tickets. Lead and/or participate on teams focused on creating technical bulletins, procedures and support processes (Change Templates, FRO bulletins, Service bulletins, Support tools
Interface into other organizations (internal and external). Ability to maneuver cross-organizationally and demonstrate a high-level of professionalism. Ability to deliver succinct and concise presentations

178

Mgr, IT Technical Product Support Resume Examples & Samples

Minimum four-year degree
Minimum of 2 years of management experience
Proven ability to troubleshoot and resolve problems with complex systems with little to no supervision
Professional business demeanor
Excellent interpersonal & communication skills
Strong organizational, administrative, and time-management skills
Ability to effectively work in a team-oriented environment

179

Product Support Eng Resume Examples & Samples

1) Conduct problem triage, trouble shooting and problem analysis on complex incidents that are escalated to GSO. Gather data and prepare templates as required for data analysis. Assist senior analyst in completing analysis
2) Knowledge Management and related activities. Validate Knowledge content for accuracy, relevancy, and currency. Create and maintain Technical Alerts and other related technical artifacts. Create Defect tracking tickets. Lead and/or participate on teams focused on creating technical bulletins, procedures and support processes (Change Templates, FRO bulletins, Service bulletins, Support tools. Development and enhancement of problem scenario reporting rules and associated knowledge
4) Mentoring and development of resources as needed

180

Associate Product Support Resume Examples & Samples

Proficient in the support of one of the following
1) tech or content knowledge of multiple products within a family
Perform moderate to complex problem resolution
Identify, resolve, and escalate issues when necessary
Update Customer Relationship database
Responsible for assisting customers through phone, online chat, email, etc, using provided resources (knowledge database, etc)
Support co-workers and promote a positive work environment
Cross train on other products, systems, and processes
Provide general reporting on data/status to management as requested
Participate in product or system testing and review as required
Secure and keep confidential product and customer data
Promote/sell additional services and products by recognizing opportunities to see, explain new features and product information
Participate in projects as well as process improvement initiatives
Experience working in a support center or equivalent environment
Client Support: tax, accounting & audit principles, practices and legislation/regulations preferred
Order & billing processes and procedures preferred
Tech Support: Experience working with computer networks & internet software. Preferred knowledge includes: MIS, technology testing, Citrix, networking, internet services, client server, SQL scripting, database tables, Windows registry and application permission keys
Is persistent in overcoming challenges to accomplish goals
Awareness of the larger business conditions that will impact day to day work
Demonstrate an ability to making a difference daily, upholding commitments, being curious for knowledge, speaking up and sparking innovation
Intermediate to advanced desktop and mobile computing skills, working knowledge of internet browsing and searching
Intermediate Microsoft Office skills
Service orientation- high commitment to meeting needs of customers and colleagues and delivering stellar service
Advanced professional communication skills both written and verbal
Ability to diffuse and provide effective resolution to customer complaints
Ability to articulate complex information clearly
Detail oriented and able to own, organize, and prioritize workloads to handle multiple top priorities
Ability to work constructively in a fast paced, collaborative, matrixed team environment
Strong work ethic and passion for excellence
Demonstrated ability to work independently and meet deadlines with full supervision
Ability to perform job duties in accordance with standards
Ability to work a changing schedule, may include overtime as required to meet business needs
Ability to adjust quickly to changing job duties and processes
CPA, EA, or other Accounting Certification is a plus
MCITP, MCSE, CCA, Network+, Server+, A+ Technical Certification a plus

181

Product Support Resume Examples & Samples

Be the primary contact person for both internal staff and customers for technical and product queries so that appropriate and accurate information may be passed on to both staff and customers as efficiently as possible
Provide sales and marketing support for relevant agencies so that internal staff, service + sales teams, product management and customer needs are responded to, actioned and met
In conjunction with the Product Manager, Lab Instrumentation, effectively manage all aspects of the marketing mix with an emphasis on pricing, product and promotional strategy so that profitability, brand positioning and market share are maximised
Partner with Product Specialists, Field Sales and Customers to provide product demonstrations, training, technical, applicational & sales support, identify new business opportunities, generate leads, and close sales
Gain a strong understanding of the customer's requirements and application needs on a technical level to ensure the most suitable solution is proposed
To effectively manage technical service requirements in conjunction with the Service Team with a view to driving and delivering ‘next level’ service and customer value
Maintain the product database including new item set ups, description maintenance, database audits, etc, to ensure a professional presentation is maintained and that internal staff and customers can easily and accurately locate product
Assist where required in preparation of quotes and compilation of large bid/tenders
Manipulate price modeling (FBP – formula based pricing)
Manage allocation, sourcing, development and replenishment of sales support resources (literature, E-Collateral, e.t.c)
Communicate and liaise effectively with suppliers, ensuring that all correspondence (verbal, written or electronic) is informative, professional and relevant
Work with the Product Managers and monitor inventory trends and exceptions via Foresee so that customer stock requirements can be met, seasonal fluctuations taken into account, and appropriate economical inventory levels be maintained
In conjunction w/ Logistics effectively assist in managing processing orders on suppliers + management of deliveries such that sales opportunities is maximised
Maintenance of expiry/excess stock to ensure that stock write-downs and write-offs are minimised
Work with the Product Managers in the creation of promotional and marketing materials so that sales opportunities are maximised, appropriate branding is achieved and all relevant channels are being utilised
Effectively analyse sales data and identify trends with a view to highlighting areas of opportunity within customer accounts
Conduct YTD vs LYTD customer analysis
Tertiary qualification in a science discipline (highly desirable)
Laboratory experience (highly desirable)
Customer service skills
Previous experience in a sales & marketing or administrative support role
Knowledge and experience with Thermo Fisher products
Intermediate level competence in computer skills; specifically the Microsoft Office suite applications – Excel, Word and Outlook

182

Technical Product Support Intern Resume Examples & Samples

Team work spirit
Fast learner and strong customer centric attitude
Have high sense of responsibility and be detail oriented
Agile, good at doing research, have the ability to solve problems alone
Self-organized, can finish daily assignment without reminders
Good skills on Excel & Excel VBA is a plus
Experience on SDL Trados Studio 2014/2015 is a plus
Experience on Simplified Chinese translation and quality review is a plus

183

Senior Technician, Product Support / Repair Resume Examples & Samples

Work with Account Manager in designated territory to achieve sales quotas
Work closely with Materials/Supply Chain staff and Wound Care Nurses, to manage inventory
Work closely with Operations, Finance and Customer Service teams to ensure proper billing, product delivery, and customer support
Associates Degree, with 2-3 years relevant work experience in medical or healthcare sales/service industry is preferred
Valid U.S. Driver’s License. Must be able to drive a cargo van and travel throughout territory with some overnight travel required
Basic Web Research skills, Excel, Word, PowerPoint
Excellent grasp of medical technology
Excellent business partnering skills
Ability to work alone or in a team environment
Ability to complete work as scheduled

184

Director, Product Support Resume Examples & Samples

Direct reports include functional managers and an indirect staff of 40+ employees
Establishes organizational goals and objectives, and monitors performance to plan. Adjusts resources, organization structure, and personnel to achieve attainment of overall goals. Delegates tasks and assignments to appropriate subordinates and monitors progress
Conceives strategies that improve customer satisfaction, profitability, employee satisfaction, and which support the sales efforts. Builds cross-market, integrated support strategies and is responsible for implementation and results
Gives significant input into strategic and tactical decisions related to the functional discipline
Solves multiple problems involving complex technical and managerial issues involving functional discipline and across multiple disciplines. Problems encountered are often strategic in nature and have long term implications
Interprets, executes and recommends modifications to company strategies and procedures. Often meets with senior managers and peers from other functional groups to deal with external dependencies and issue resolution
Interacts with senior customer management (VP/Director level) in both pre and post sales situations. Represents Kronos to these customers and has authority to commit significant company resources in these interactions. Responsible for customers’ overall satisfaction
Responsible for key product input and requirements communications to Engineering which have very significant impact on medium term company competitive positioning and service delivery costs
Develops staffing strategies. Recruits and hires staff. Supervises direct and functional reports. Establishes individual performance goals and priorities. Reviews performance against goals. Provides counseling. Plans, approves, and implements programs for the timely development and progress of each individual. Plans and grants salary increases as appropriate. Manages discipline and documentation steps in problem employee situations. Manages dismissals
Minimum 10 years technical support management experience (3 years at Director level) in a high volume support environment, preferred
Minimum 5 years experience in HR, Payroll and/or Time and Labor domains, preferred
Bachelors degree preferred and/or equivalent relevant experience
Proven results in improving customer satisfaction, customer retention, employee engagement and team productivity
Proven experience in creating a customer centric culture
Excellent interpersonal, motivational, and managerial skills with an indirect staff of at least 50 employees. Ability to manage conflict situations constructively
Professional communication skills, both written and verbal
Ability to multi task and prioritize projects, time manage, and practice detail oriented organizational skills
Experience working in a fast-paced environment and consistently delivering projects on or before expected due dates
Experience preparing and writing demonstration, proposals, policies, procedures, job descriptions, and schedules
Demonstrated track record in identifying and deploying leading edge support solutions
Use of good judgment and a sense of urgency in the decision making process when assessing problems/situations
Work independently without direct supervision and with minimal guidelines

185

Intern, Product Support Resume Examples & Samples

Investigate and resolve critical system issues for Enterprise level Fortune 500 companies
Analyze complex, real world, unique problems; often working in production environments
Feel the satisfaction of delivering a solution to customers that makes their businesses run simpler and better
Can commit for 8-12 months full time internship starting May 2017
Please specify your availability in your cover letter (8 Months or 12 months)
Foosball, ping pong and/or pool skills not required but appreciated 

186

Associate Product Support Specialist Resume Examples & Samples

High school graduate, with technical training or technical skill aptitude
Minimum of 1-3 years technical service experience, preferably in related industries (less than 1 year considered with demonstrated technical aptitude)
Must be able to travel and reside in different geographical locations
Inquisitive, analytic, and systemati
Quick learner and able to build strong relationships
Must be self-directed, have excellent initiative, strong organizational skills, willingness to learn, and strong interpersonal skills
Independent and Pro-active individual who can work alone with minimal supervision

187

Product Support Agent Resume Examples & Samples

High school diploma or GED required; Some college preferred
Ability to understand and apply knowledge of policies, process, procedures, confidentiality, business ethics, transaction flow, transaction scripts and documentation requirements
Ability to download products / applications using various browsers (MS Internet Explorer, Mozilla Firefox, Google Chrome, Safari, etc.)
Familiarity with operating systems including Windows OS versions, Mac OS versions, Linux, etc
Ability to research, navigate and locate answers from webpages and resources independently
Ability to install / uninstall applications in Windows / MAC
Ability to type using proper grammar at a rate of at least 25 word per minute
Ability to align communication styles with customers and display deep customer empathy
Ability to communicate through written and verbal communication
Experience with desktop and/or online software and/or tax software troubleshooting

188

Product Support Agent Resume Examples & Samples

Job Scope
Getting Started: Will primarily assist customers who have begun using the software or online product and need assistance navigating or trouble shooting issues they experience within the product
Print & File: Will primarily assist customers who have completed their taxes using client software and are at the stage of printing and filing their returns. Agents will be expected to trouble shoot hardware and software issues
Shop/Buy: Will assist customers with product selection and purchase inquiries, updating of billing information and data entry
Download & Install: Will assist customers with inquiries regarding product configuration, troubleshooting errors and other issues encountered during the installation / download procedures
Working On My Return: Will help customers who are working on their return with both product/software inquiries, as well as with tax software questions and calculations
Volt is an Equal Opportunity Employer

189

Product Support Repair Technician Resume Examples & Samples

Identifying basic system and product issues
Working with clearly defined SOPs and methods
Adhering to quality guidelines
Proficiency with MS Office suite

190

Product Support Tech Resume Examples & Samples

Receives calls from customers on equipment operating troubles. Interviews customers to understand the operating symptoms, then advises the customer of the course of action by explaining the possible solution and the steps that must be taken to restore equipment to safe and efficient operation
Receives inquiries from customers to obtain warranty, and operating information on Genie products. Supplies information to the customer verbally, in writing, or by sending materials that respond to the request
Identifies parts and supplies that the customer must have to restore equipment to a safe operational level
Communicates information on equipment problems or potential enhancements to other teams within the company. - Occasionally prepares and delivers formal training to customers in the safe operation, maintenance, and care of equipment to assure desired operating level and warranty compliance. May travel to customer locations on an occasional basis, overseeing and repairing operational problems with Genie products
Occasionally investigates accidents and equipment failures to determine the possible cause and to create an estimate for repair
Performs other duties as assigned that support the overall objective of the position

191

Consultant Product Support Resume Examples & Samples

Log all system problems (e.g. system unavailability) and system changes on the Service Desk (computer monitoring system) in order for GROUP Information Technology (IT) to provide a resolution to the problem
· Respond to the query by providing timely and professional technical support to the customer via email or a call to ensure the customer satisfaction
· Escalate all unresolved issues to the channel managers via email if not resolved according to the IT change Service Level Agreement (SLA)
· Communicate, telephonically and by email, the resolution of all problems to the contact centre, customer and to the line manager in order to close the problem
· Own Cellphone Banking, NotifyMe and ESD, Online Banking and ATM Solutions support processes to enable optimal customer service by providing input into contact centre processes with relevant Subject Matter Experts (SME) and team leaders in order to up skill and notify the contact centre of any product changes and enhancements, this also includes bi monthly meetings with the team leaders at the contact centre
· Liaise with all external stakeholders (such as ATM Providers) where an outsourced relationship exists to resolve queries resulting from root cause analysis relating to equipment failure
· Strive to improve average time to resolution by addressing queries timeously and efficiently
Assist the line manager in documenting these enhancement by completing a Concept document
NQF Level 4: Grade 12
Matric essential
3 years customer care experience within the Mobile, Online and ATM area
Experience in the financial services industry will be an advantage preferred
Good understanding of customer needs and expectation
People skills
Ability to communicate on different levels
Verbal and written communication
High level of patience
Ability to communicate in a variety of languages

192

Product Support Resume Examples & Samples

Represents Product Support as the data steward for Talent Technology
Partners with Data Governance Group to execute and champion data governance processes, standards and strategies related to data quality and management
Analyzes data issues and works with Product Support, IT, HR Services, internal Functional teams and business partners to develop solutions that address issues and are capable of enhancing the experience of data users, leveraging the existing data definitions and framework, improving quality and minimizing risks
Recognizes opportunities to implement continuous improvement to the data management process
Works with Data Governance Group and other HR Services teams on coordinating and driving data issues prioritization and remediation
Assists Global People Data Lead on managing and promoting data quality through implementation of appropriate metrics, monitoring and reporting mechanisms
Stays up to date on HR systems market trends, identifying ways to improve the integrity of our data and our systems
Builds and maintains effective working relationships within HR Systems, Global Talent Function, Process Leaders and IT Services teams
Acts as an escalation point for issues related to data, ensuring the appropriate resources from Vendors and relevant HR Systems and IT Services teams are engaged
Works with the HR Services and IT Services teams to evaluate and prioritize data related issues and enhancements as required; and to understand and communicate potential impacts of recommended changes

193

Product Support Resume Examples & Samples

Bachelor’s Degree, preferably in computer science or equivalent, from a premier institute
2-4 years of experience
Exceptional troubleshooting skills, and a passion for problem solving and investigation. Ability to work with conflicting priorities, own initiative’s, and maintain a customer-centric focus by building tremendous customer momentum
Excellent verbal and written skills, strong in documentation
Operational support experience - ability to capture the user environment during troubleshooting, turn on features by software configuration, and work towards speedy and accurate resolutions for client issues
ITIL V3 Foundation would be an added advantage
To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem solving skills; and be someone who embraces challenges

194

Product Support Eng Resume Examples & Samples

1) Conduct problem triage, trouble shooting and problem analysis on complex incidents that are escalated to GSO
2) Lead on creating and enhancing technical bulletins, procedures and support processes such as change control templates, service bulletins, support tools, problem scenario reporting rules, knowledge articles, etc
3) Actively participate on online forums, respond to questions and contribute content to enable self-service
4) Validate knowledge content for accuracy, relevancy, and currency
5) Interface into other organizations (internal and external). Ability to maneuver cross-organizationally and demonstrate a high-level of professionalism
BS in Computer Science or other technical discipline
Practical knowledge in installation and upgrade processes
Cultural awareness
Strong written and verbal English communication skills
Experience with SQL and Database Connectivity
Working experience of SUSE LINUX operating systems
Experience with Teradata
Experience with AZURE / AWS environments
Experience with VMWare
Experience analyzing data
Experience with Hadoop systems
Closed Loop/Corrective Action experience
Experience with application programming
Association with a development environment

195

Supervisor, Product Support Resume Examples & Samples

Assist team in daily duties and answer questions
Enforce the proper procedures both internally and externally
Act as the 1st point of contact with the customers for any issue escalations
Developing management skills with a strong desire to lead
Subject matter expert (SME) and escalation contact for products and services supported by team
Evaluate daily workload of the team and direct changes when needed
Strong delegation skills and the ability to re-prioritize work based on situation
Manage staff coverage, including vacation requests (except major holidays-Thanksgiving and Christmas)Monitor Email, Phone and Ticket response times meet or exceed internal and external SLA’s Monitor agent customer interaction and process adherence through defined Quality Assurance tools and processes
Provide timely employee feedback and recognition
Identify and bring forward improvement opportunities and recommendations and ensure any system/tools issues are immediately addressed
Provide ongoing or ad hoc reports as needed and communicate effectively and professionally with upper management
Participate or lead internal and external conference calls as needed
Being an integral part in a team environment and act as central subject matter expert for more complex issues and customer inquiries
The ability to analyze and solve customer facing issues based on the facts presented by the customer and knowledge of the product line
Able to perform root cause analysis on trends or production issues and provide timely escalation of issues within organization as necessary
Monitor, analyze and manage all performance service levels associated with all accounts, both contractual and internal to the company
Ensure all processes are documented, maintained and refined for continuous, reliable, repeatable, efficient processes.Strong delegation skills and the ability to re-prioritize work based on situation
Provide timely feedback to representatives regarding overall performance. Supervisor will meet with each team member on weekly basis to provide coaching and/or one on ones, in addition to real - time coaching and normal daily interactions
Assist in developing job aides and M&Ps for the team
Provide timely feedback to the management team on customer trends, issues, and needs
Availability for multiple schedules for 24x7x365 support hours - Including Holiday and Weekends
At least 3 years of customer support experience or telecommunications industry experience
At least 2 years of providing in depth technical application support. Degree Preferred but not required
Experience in troubleshooting Oracle database (SQL query) and Unix/Linux Experience with , network protocols (HTTP, TCP/IP.) Familiar with the configuration of communications devices (Routers, firewalls, Load-balancer) Splunk or similar reporting/analytics tool) a plus
Ability to deal with multiple priorities·Superior verbal and written communication skills, spelling and grammar required
Ability to manage effectively in a near-shore team environment while offering support to coworkers and management
Must be able to effectively prioritize workload, handling multiple priorities simultaneously and possess exceptional follow-up and problem resolutions skills
Ability to manage high profile customer relationships
Ability to multitask and manage independent projects
Strong client focus and genuine desire to assist during problem investigation
Demonstrated ability to work independently and produce results across multiple functional organizations, both internal and external
Ability to recognize system issues on the fly and escalate to management appropriately

196

Product Support Tech Resume Examples & Samples

Handles inbound call/case inquiries effectively and efficiently
Possesses the ability and aptitude to learn by consistently improving personal technical knowledge and understanding
Exhibits strong interpersonal techniques, is positive, pleasant, respectful and customer focused
Actively listens, communicates clearly, concisely and assures customer understanding
Provide timely escalation of issues within organization as necessary
Routes cases to appropriate internal workgroups as needed
Adheres to internal / external Service Levels Agreement (SLR) compliance and Key Performance Indicators (KPI)
Minimum 2 years professional technical experience; or an equivalent combination of education and professional level technical experience required
Customer Service Focused
Integrity

197

Director, Product Support Resume Examples & Samples

BA/BS in technical or operations related field of study
5 or more years in technical senior leadership support role
10 more years in a technical contact /resolution leadership role
Advanced knowledge of process/workflow creation, curation and refinement at scale
Intimate understanding of the Agile development process
Demonstrated ability to lead multiple teams in remote locations
Demonstrated ability to work with cross functional technical teams
Demonstrated ability to manage complex resourcing models in a dynamic environment
Understanding of surveying techniques for C-Sat measurement
Familiarity with NPS model and demonstrated success within that model
Demonstrated knowledge of and experience in implementing contact center specific applications for team management, measurement and customer engagement
MA or higher in technical field
7 years in Sr. Leadership in SAAS based support
ITIL or equivalent certification (Intermediate or above)
Extensive vendor management experience

198

Product Support Operator Resume Examples & Samples

High School diploma or equivalent. Degree in related science a plus
1 to 2 years of cleanroom experience in the Medical Device or Pharmaceutical/Biotech industry
Basic computer skills for email and data entry
Must be able to lift 50-60lbs
Must read, write and speak in English, and communicate clearly and concisely
Fundamental understanding of mathematics and chemistry
Able to participate in a team-oriented environment, willingness to assist and train others
Understand product flow, equipment cleaning and its impact
Able to work overtime, rotating weekends and shifts as necessary

199

Coordinator, Product Support Resume Examples & Samples

Track all Evaluation equipment in order to adhere to current Integra policies. Advamed guidelines and Sunshine Laws as it relates to specific Sales Operations functions
Adhere to SOPs that ensure compliance with current Integra policies, Advamed guidelines and Sunshine Laws as it relates to specific Sales Operations functions
Process requests for Evaluation equipment
Generate reports using various reporting and analytical tools (i.e. Excel, Oracle, etc…)
Process consignment requests, sample requests, charge sheets and provide phone product support – as needed
Work with Logistics vendor to coordinate shipment of Evaluation equipment when necessary
Maintain data files in accordance with best practices
Bachelor’s Degree preferred, but not required
3-5 years customer service experience preferably in medical device and/or pharmaceuticals companies
Experience with compliance-based solutions
Customer Oriented
Proven leadership
Strong analytical skills utilizing Windows based PC programs, Excel, Access, Outlook
Self-starter who is able to handle a significant number of projects at the same time
Experience with Oracle and SaleForce.com a plus
Required Shift Hours: 9 am to 6 pm EST. (ability to cover until 7pm when needed a requirement)

200

Product Support SME Resume Examples & Samples

Sound Technical knowledge of IT technologies and processes
Experience in supporting Web based products
Excellent coordination, communication and project management skills
Thorough understanding of monitoring tools
Work across teams to collect requirements that will drive the initiatives of designing, building and testing architecture solutions before going into production
Work across teams in collecting and documenting information related to architecture design, business processes flow or disaster recovery processes
Participate in ERT’s and ORT’s, and drives troubleshooting efforts to find root cause analysis and continues improvements based on issues discovered
Monitor production environments and provides statistics on system uptime
Identify and removes any manual steps within daily operational activities by automating jobs using scripting or recommended tools
Strong background in deployment and support of enterprise level Web based applications
Understanding and experience with Virtualization and Cloud based computing on platforms such as AWS, Azure
AWS Automation & Scripting Experience Preferred (Cloud Formation, Terraform, Chef, Puppet, Ansible, etc or similar scripting)
Networking experience and understands how to setup and configure network settings including certificate deployments, NAT Gateway, security groups, load balancers within AWS, subnetting
Experience with JBoss, Apache, Tomcat, on UNIX/Linux or Microsoft platforms, SQL DB
Experience with one or more of the following programming language including having deployed programs to production: Python (preferred), Java, Javascript, Go, C#, C/C++
Excellent interpersonal skills and the ability to work with diverse and distributed product teams
Experience with dealing and resolving production problems when many customers can be impacted

201

Product Support Consultant Resume Examples & Samples

Collaborates with market research to identify and track marketplace trends
Provides ongoing evaluation of new market potential, reviews pricing and market strategies, estimates potential sales, and collaborates with sales and client management on target growth areas
Monitors product performance and makes recommendations to enhance/maximize product participation
Maximizes the success of the product by analyzing existing client base, profiles of first and second sale buyers and characteristics of strong performing accounts, in order to target market
Manages and maintains product partner relationships, with goal to provide most competitive products in industry
Establishes executive sponsors for all key product partners
Provide a consistent entry point to the business for general product partner discussions and escalated product partner issues
Engage in client/prospect specific activities if size and complexity warrants
Supports colleagues in relation to product knowledge, partner capabilities, training, and planning
Knowledgeable and informed of product partner administrative audit activity. Facilitates resolution of escalated issues relative to audit findings
Provide input into forecasting for annual budget and multi-year business plans
Must demonstrate strong active listening and follow-up skills
Effective written and verbal communication skills, including the ability to communicate internally as well as externally
Ability to act as a liaison with managers/professionals; between organizations or departments; achieving cooperation among peers and colleagues; cooperating on joint projects with other groups
Knowledgeable in the use of intranet and internet applications
Must maintain appropriate licenses, in compliance with MMC company policy

202

Product Support Resume Examples & Samples

Resolves Client concerns raised during installation, operation, maintenance or product application or compatibility matters
Performs other related duties as assigned
Documents Client information and recurring technical issues to support product quality programs and product development
Knowledge of FIS products and Services

203

Product Support Resume Examples & Samples

Will work on problems of diverse scope where analysis of data requires evaluation of identifiable factors and the eventual creation of a solution
Conducts presentations and demos for clients in order to ensure a full understanding of product features and competitive advantages
Contacts professional, industrial and government clients in order to demonstrate products and provide necessary service, while developing new sales leads
Plans and participates in industry trade shows and conventions in order to demonstrate and promote the visibility and reputation of Canon products and services
Develop and grow client relationships
Provides competitive analysis for Canon products, develops training materials and acts as a resource for staff, dealers and professional clients
Manages group lab space and demo equipment
4 - 5 years of relevant work experience in industrial imaging products and solutions
25% travel is required. This position requires driving for company business as an essential function of the job and therefore, you must remain in compliance with company safety guidelines and policies

204

Mgr, Product Support Resume Examples & Samples

Assist program, functional, and business management in making informed decisions regarding WLE disciplines
Lead discipline subject matter experts to maximize synergy across RMSS disciplines and with other groups, to achieve budget/schedule commitments
Lead engineers' activities through multiple program phases; proposal, development, and production
Support/facilitate/write proposal sections regarding WLE concepts, program planning and program costing
Promote the interaction of WLE disciplines to produce an integrated engineering support solution
Mentor personnel on achieving continual technical and/or leadership skills growth as well as overall career growth
Provide direction, vision, and training to each member of the section to foster growth of Raytheon's expertise in WLE disciplines
Direct/support analysis/design activities to ensure compliance with customer and internal requirements in concert with best engineering practices
Effectively communicate, both written and orally, with a diverse group of people including program management, proposal management and customers, and represent WLE in technical meetings and program reviews
Additional tasks include staffing, shop load, performing performance reviews and career discussions, and participating in compensation discussions
Minimum 10 years of related Engineering experience
Experience training, organizing and deploying personnel to ensure program requirements are achieved
Experience analyzing and evaluating support alternatives as well as providing leadership and decision-making necessary to achieve program success
Experience in the bidding process including proposal support/preparation, proposal management, and BOE generation
Technical knowledge in one or more WLE disciplines, with a working knowledge of the remaining disciplines
Experience solving technical issues on complex electronic and/or electromechanical systems
Experience presenting to all levels of management, team members, and customers
Experience working with Program Leadership and department level Section Managers
Experience in a cross functional team environment with technical and/or IPT leadership responsibilities
Experience applying reliability principles including failure analysis and Root Cause / Corrective Action during development, production, or sustainment program phases
Active DoD Secret Clearance
Experience working technical issues associated with Radar product line or similar
Experience working technical issues associated with GPS product line or similar
Demonstrated success working and communicating across all organizational levels
Excellent technical writing, oral communication, and inter-personal skills to achieve technical objectives
Possess strong people and change agent skills
Proactive and effective in addressing technical issues with customers and program design teams
Systems Engineering background

205

Global Product Support Specialist Resume Examples & Samples

This specifically includes instrumentation, application and software components thus contributing to launch of customer friendly and serviceable workflow solutions
Defines new product upgrades / updates and create business opportunities
Ensures delivery and compliance of Service related training content in line with overall marketing/sales strategy and training approach
Ensures documentation and compliance of repair strategies, service processes and activity instructions (service manuals, maintenance plans, technical documentation, IQ/OQ, ISI notes etc.) with regulatory guidelines
Actively collects, consolidates and analyzes feedback from front level service to deduce improvement actions increasing efficiency and effectiveness of customer support activities. Gives pro-active feedback to Sales, R&D and team/management

206

Senior Technician Product Support Resume Examples & Samples

Work with Account Manager in designated territory to achieve sales quota
Work closely with Materials/Supply Chain staff and Wound Care Nurses to manage inventory
Work closely with Operations, Finance and Customer Service teams to ensure proper billing, product delivery, and customer support
Associates Degree, with 2-3 years relevant work experience in medical or healthcare sales/service industry is preferred
Valid U.S. Driver’s License
Basic Web Research skills, Excel, Word, PowerPoint, and use of ITIorder.com
Excellent grasp of medical technology
Ability to work alone or in a team environment
Ability to complete work as scheduled
Position may require overnight stay multiple time in a week

207

Director, Product Support Resume Examples & Samples

Allocates assignments and work load to best utilize resources, meet service objectives, and deliver quality customer service. Manages and oversees the activities of a technical analysis and support team to ensure that activities remain on track and are aligned with organizational objectives, including but not limited to schedules and project objectives
Directs the processes and activities of the Technical Support team, which includes but is not limited to, the financial reconciliation of client accounts to troubleshoot and resolve issues with clients’ account activity, spending and balances by performing analytics on data transfers between WageWorks and client systems. Evaluates team members’ recommendations to improve efficiencies and effectiveness. Implements recommendations as appropriate
Provides key technical support and leadership in the assessment and diagnosis of complex data and system issues. This may involve investigation and analysis of trends and facts, interface with internal WageWorks’ departments, and discussions with clients. Makes recommendations to improve effectiveness and efficiency and change processes where appropriate
Conducts or participates in client conference calls with internal company representatives and clients to provide technical assistance and resolution to data or systems issues
Mentors and serves as the point person for team members to lend expertise and provide support for day to day activities as well as assigned technical support projects
Maintains full accountability for the administrative matters concerning the team including setting department goals as aligned with target/goals established by the division’s leadership team and developing and managing procedures, policies or methodologies for effective project management, and cost containment. This position is also responsible for monitoring, assessing and controlling the department’s operational performance and taking action to redirect activities as appropriate. Provides reports of the department’s performance for leadership’s review
Maintains an appropriate level of technical currency and remains abreast of current trends and issues to proactively support the organization’s information technology function. This may include participating with and maintaining memberships with professional work groups, attending trainings, seminars, and other business-related conferences; and interfacing with peers
Manages custom client reporting requests, including quote, development, and production of these requests

208

Customer & Product Support Development Program Resume Examples & Samples

Lead factory Dealer Technical Assistance Center (DTAC) projects enabling dealers to provide resolutions to product concerns and assist dealers in offering distinctive customer experience
Address product performance issues or product problem resolution through activities such as performing quality audits, early detection problem resolution (EDPR) visits, and evaluating failures per machine (FPM) to assist in maximizing customer uptime
Develop and implement defined support strategies, such as go-to-market support plans, to provide a consistent John Deere experience across all platforms, dealers, and regions
Participate in, develop, and deliver dealer and company personnel training on new products, processes (customer product support), promotions, systems, and technology
Interface with sales regions, product engineering and dealers to provide accurate data to improve product performance and/or to support and provide inputs into the Problem Resolution Cycle Time
Refine and implement customer and product support strategies to enable and support the use of telematics data, remote diagnostics, and prognostics solutions
Travel with selected field managers to gain experience with distribution/sales/service channels
Completed Bachelors or Masters/MBA, Ag Systems Technology, Marketing, Ag Business, Agronomy (with a business option), Mechanical / Agricultural / General Engineering, or other related degrees
Desired cumulative GPA of 3.0 on a 4.0 scale. Minimum GPA of 2.8 on a 4.0 required
Willing to travel up to 50%
Valid Driver’s License and ability to rent a car
Intermediate proficiency using standard desktop load applications such as Microsoft Office and Excel (data analysis and decision insight)
Willing to relocate to any John Deere location in the U.S. during the rotational program and for full-time position assignment
Ag operations experience obtained through education, dealership, production agricultural, and similar experiences
Previous internship experience
Demonstrated success with previous work/campus leadership
Proficiency with a foreign language (Spanish, Portuguese, German, French, Russian)

209

Senior Product Support Specialist Resume Examples & Samples

Develop and deliver Basic/Advanced Single Quad and Chromeleon trainings for the Field Service team
Develop methods to increase flow of information and documentation within Thermo Fisher Scientific to foster knowledge and skill development
Travel to provide technical support in the execution of the tactical installation/repair for the Single Quad Series
Support the Field Service team on all actions to reduce installation time for the Single Quad and Chromeleon products
Develop and deliver onsite/field trainings for Single Quad and Chromeleon products
Resolve Single Quad issues for customer escalations as they arise in a professional and timely manner
Assist the Field Service team by providing advanced troubleshooting and acting as factory liaison for difficult-to-solve problems
Support regional support initiatives for the product line
Prepare technical materials and training documentation
Assist the R&D and Marketing teams in defining, executing, and proofing future software, hardware, and feature deliverables
BS Degree in Chemistry or related technical discipline or the equivalent technical knowledge and experience
This position requires 5 - 7 years experience in Engineering, Operations or field service experience with GC/MS. Individuals with operational experience with quantitative GC/MS analysis preferred
Demonstrated knowledge and strong technical background in GC and GCMS (Single Quad and Triple Quad)
A demonstrated advanced analytical approach to troubleshooting and technical problem resolution
Demonstrated ability to positively deal with difficult customer situations
Proven reasoning abilities and sound judgment
Must possess good verbal and written communication skills in English language
Process-oriented with demonstrated attention to details. Delivering on-time results supporting product team initiatives
Teamwork-oriented with collaborative style

210

Supervisor, Product Support Resume Examples & Samples

Coach and provide constructive feedback to product support agents (via monitoring and/or in-cube coaching)
Address performance concerns/issues of individual agents
Perform one-on-one meetings with each support agent to review and discuss performance and coaching results
Act as a secondary resource for all product support agents
Interface with other internal departments and provide quick, reliable support to them as needed
Assist the Manager, Product Support with the coordination of training and staffing needs for the department, taking into account hiring policies, attrition, and product development. Train and develop new support agents on policies and procedures
Maintain level of general understanding in networks, regulatory agencies, informational systems and other areas as needed
Monitor and audit Salesforce and Avaya systems for day to day staff activity such as scheduling, adherence, attendance, call log content, client response, service level standards, etc
Handle escalated client calls as needed
Maintain up-to-date knowledge of all government regulations and capabilities of RealPage products and services as well as being a liaison between product developers and the support group
Maintain an understanding of corporate operations and technology resources available within the company
Act as the Manager’s backup for the staff when the Manager is not in the office
Perform general office duties at the discretion of the Manager
Bachelor's degree or equivalent experience in a related industry
Must exhibit excellent leadership, communication, and interpersonal skills
Must have familiarity with Internet software, Windows operating systems, and DOS
Demonstrated ability to rapidly gain product knowledge and effectively communicate it to agents
Ability to multi-task and deal with a variety of unrelated issues simultaneously
Good working knowledge of Microsoft Word, Excel, and PowerPoint for presentations and reports
Able to effectively communicate with agents, internal departments, clients, and management
Demonstrated ability to train and develop new and existing support agents
Able to triage calls, rapidly aiding clients and staff as needed
Patience and tolerance; ability to defuse tense situations
Professional demeanor, dependable, and able to maintain confidential information
Flexible, detailed, and able to successfully accept change
Provide primarily in-office support of clients and support agents with some travel as needed
Able to work extended hours when required
Able to sit or stand for frequent periods in the same location with some opportunity to move about

211

Product Support Resume Examples & Samples

Solve customer incidents conducting root-cause analysis of product and configuration issues and their resolution using advanced tools, knowledge bases and remote connection to customer systems
Monitor and enable SLA fulfillment via queue monitoring
Experience or eagerness to learn in an IT related area, e.g. consulting/support/development job appreciated; Undergraduates with strong inclination towards technical work may also apply

212

Product Support Eng Resume Examples & Samples

4) Product / problem analysis. Gather data and prepare templates as required for data analysis. Assist senior analyst in completing analysis
5) Mentoring and development of resources as needed
B.E or B.Tech in Computer Science or other technical discipline
Experience in Hadoop open source framework and architecture (HDFS, YARN, MapReduce, etc)
Experience in Hadoop Administration
Experience in Hadoop security components, such as Kerberos, Ranger and Knox are needed
Experience with common Hadoop components (i.e., MR, Ambari, Zookeeper, HBase, Pig, Hive)
HDPCA/CCAH certification

213

Engineering Co-op-product Support Resume Examples & Samples

Understand competitors' products and strategies. Be capable of effectively communicating this information with the field, department, and other functional areas
Interact with all other functional areas to provide customer support and achieve premier customer service and overall business objectives
Participate in creative thinking, team decision-making and problem solving with people from all parts of the organization
Answer or find answers to marketing/technical/systems/applications questions when requested by peers and internal & external customers
Handle all details of assigned projects from inception to completion within mutually agreed-upon timeframes
Prepare or assist in preparation of promotional and technical materials
Support a professional field and customer focused environment, with measurements in place to track performance and improve the process
Assist in training of new field sales engineers
BS in engineering being pursued
Interest in sales and/or marketing
Must exhibit a solid professional image with demonstrated leadership skills
Must be able to operate effectively in a diverse environment with multiple business goals while maintaining internal and external relationships
Excellent oral and written communication skills required, including strong group presentation skills
Must be capable of grasping technical engineering details to provide solutions for customers
Proficient with Microsoft Excel, Word, and PowerPoint required
Proven leadership and positive attitude/demeanor and ability to work in a team environment required
Knowledge of HVAC products and systems, and a working knowledge of the construction and HVAC industry a plus
Should be a self-starter capable of setting and meeting goals and deadlines

214

Product Support Resume Examples & Samples

The ideal candidate will have a background in business, finance, accounting, or tax
Basic knowledge of tax laws and tax concepts
Some experience providing support in a call center environment a plus (WFH or on site)
Critical thinking, problem solving
Persistence and determination
This is an audio/visual position communicating with customers via phone and video
Handling refunds
Give directions clearly both verbally and written
Understanding different operating systems
Understanding different browsers and what tabs are
Able to research, read and apply solutions to customer’s situation
Understands troubleshooting techniques
Understands how to update the software
Able to interview the customer and ask the right questions
Able to offer multiple solutions, deliver in a manner that is the best solution for the customer/problem solving/think on feet
Flexibility/able to work in changing conditions
Taking notes and organize training material in a manner that is usable
Associates Degree a plus
Basic tax knowledge a plus/prepared own return a plus
Technical background of some kind

215

Advertising Product Support Resume Examples & Samples

Responsible for daily supervision of a team i.e. delivery, process
Manages workload of team, may make work assignments and responsible for developing team members
Operates as a subject matter expert and acts as escalation point for issue resolution and customer escalations
Manages effective internal external client relationships within a defined area of responsibility
Exercises consistent judgment and discretion with work
6 months of experience working in Social Media Advertising Product Support
Minimum of 1-year experience in BPO environment
1 year of experience in Engagement Management
1 year of experience in Workforce Coordination
Ability to work night shift from 12 am- 9 am
Proven ability to build, manage and foster a team oriented environment
Proven ability to work creatively and analytically in a problem solving environment
Excellent communication written and oral and interpersonal skills

216

CEP Product Support Lead Resume Examples & Samples

Interfacing with internal customers to triage and solve the technical issues
Build a knowledge base which can be the first point of information for the customers
Be capable of identifying recurring issues and come up with a fix
Manage people on-shore and off-shore
Shield the development staff from support issues but at the same time work with them for issues that need their attention
Establish a team SLA and ensure all the question/issues are answered or resolved in a given time
Be capable of working with team members and give directions on the technical approach
Provide reports and metrics for management
Responsible for any training documentation and training customers with regards to usage of the product and maintenance
Act as an interface with GPS and help development staff with hardware procurement

217

Supervisor, Product Support Resume Examples & Samples

Bachelor’s degree in technical discipline plus 1 year of related experience; or an Associate's Degree in a technical discipline plus 2 years of related experience; or a minimum of 5 years related experience. Candidates with U.S. military electronic school in electronic warfare/radar plus 2 years of related experience may also be considered. Related experience includes experience with radar, Electronic Warfare systems, RF Engineering, or other electronics background which includes experience testing, troubleshooting and performing repairs
Ability to change physical locations based upon need (including physical ability to travel)
Ability to make decisions that impact the organization’s credibility, operations and services
Ability to collaborate in a team environment
Ability to prioritize and adjust tasks to accomplish the project result
U.S. citizenship
Bachelor of Science degree in Engineering
Ability to develop and present material outside the immediate work function
Supervisory skills/experience

218

Supervisor Product Support Resume Examples & Samples

HS Diploma or equivalent (GED) with 10 years related experience
Ability to effectively provide direction guidance and leadership to a diverse and distributed work force ensuring that required controls are adhered to minimizing occurrence of lost or misplaced tools while assuring accurate accountability of all tools
Ability to prioritize and adjust tasks to accomplish the desired departmental objectives to make decisions that impact the organizations credibility with local DCMA personnel ensuring adequate controls are maintained over tools used to maintain the JSTARS platform
Able to prepare and analyze relative data transform them into metrics that successfully manage the departments use of program materials and resources while continuing to deliver required products to the platform maintainers
Ability to understand and translate contractual requirements and industry standards into effective departmental policies that ensure LCMMC meets or exceeds all tool control requirements
Ability to communicate effectively with our customer on issues of tool control and FOE control for the program
Ability to effectively implement new technologies into the tool control program to improve efficiency of the platform maintainers
Able to change physical locations based upon need (including physical ability to travel)
Previous Military, GGR, GFR experience

219

Supvr Product Support Resume Examples & Samples

Cost, schedule, and technical performance affecting all aspects of maintenance performance on contract deliverables
Provides direction to subordinates using established policies and precedents
Reviews established work flow for adequacy in meeting objectives
Manage and review site survey results and formulate specific recommendations for spare/repair parts and support equipment
Supervises and controls asset positions or customer inventories
Supervise, monitor and audit data entry for maintenance database
Exhibit the use and/or application of maintenance principles, theories, and concepts to supervise maintenance shop operations
Supervise the completion of formulated reports to identify and predict support equipment spares and consumable usage rates
Monitors work operations of exempt and/or non-exempt employees on a daily basis and actively assists or provides direction to subordinates as required
May perform, especially in staff or professional groups, on-going operational tasks of organizational groups
Administers and executes policies and procedures that typically affect individual subordinate employees
Ensures projects are completed on schedule following established procedures and schedules
Bachelor of Science Degree and 8 years of relevant experience. In lieu of formal education, High School Diploma or equivalent (GED) and 12 years of relevant experience
Should have a complete understanding of ground support equipment maintenance operations
Excellent interpersonal and organizational skills as well as oral and written communication skills are required
Experience with managing proposal processes and documentation completion to include forecasting requirements of goals and operations
Must have experience with EVMS and budget advice variances
Must have experience with testing, validating and verifying powered Ground Support Equipment operations including; all aspects of maintenance, inspections, servicing, quality assurance
Must have experience monitoring the accuracy of maintenance data and training materials
Experience with testing, validating and verifying, Non-powered Ground Support Equipment operations including; all aspects of maintenance, inspections, servicing, quality assurance
Thorough knowledge of special purpose vehicles, special test equipment and supply support
Complete understanding of all logistic elements, supportability, maintainability and logistics support analysis
Must have knowledge of industry practices and standards
Must be an expert with support equipment as well as other common systems
Able to perform work in an approved environment during specified work and hours
Able to change physical locations based upon need (including physical ability to travel)
Must have and maintain a valid U.S. passport, accept customer furnished quarters for a period up to 120 days away from primary work location and comply with mobility requirements such as chemical warfare training and immunizations that may include anthrax and smallpox
Must meet medical requirements for worldwide travel
Must possess and be able to maintain a minimum Secret Security Clearance
Must be willing to work a flexible work schedule that may include extended shifts, holidays, and weekends and support on call status for 24 hours-a-day, 7 days-a-week, 365 days a year

220

Director Global Product Support Resume Examples & Samples

Ensure prompt escalation of all qualified unresolved issues to the appropriate Product Quality Team, working across departments for resolution. Work with R&D and Ops Engineering on issue investigations as required
Oversee service complaint activities to ensure that complaints are accurately logged, tracked and followed up with for timely resolution
Ensure product and process feedback is accurately recorded into the appropriate systems; and escalate possible patient incidents to QARA as required
Structure work, design efficient and effective work processes and environment. Delegate decisions and empower employees to provide world class support to our customers. Ensure processes are examined, validated and documented to meet the needs of the customer and the organization, as well as conform to FDA and quality system requirements
Develop and monitor key performance indicators to monitor progress and keep work on-track; recommend solutions and adjust processes as needed. Report information to upper management as required
Advocate customer satisfaction and loyalty by championing a “customer first” culture
Review documentation and communications produced by the group and business areas to ensure compliance to organizational and regulatory standards
Assess department needs and recruit and train personnel; set standards of performance; select, appraise, train, and coach team members to meet performance standards
Uphold the Company’s core values of Integrity, Innovation, Accountability, and Teamwork
Demonstrate behavior consistent with the Company’s Code of Ethics and Conduct. Ensure that direct report(s) are trained and evaluated on their knowledge and adherence to the Company’s values, Code of Ethics and Conduct, and applicable compliance policies
Manage, evaluate and develop team of employees to meet functional deliverables and responsibilities. Complete company people management requirements. Exhibit manager core competencies
It is the responsibility of every Spacelabs Healthcare employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem
Bachelor’s degree in related field (e.g. Electrical Engineering, Computer Science, Biomedical Engineering), or Associate technical degree plus 2 years’ experience in related field
Minimum 10 years’ experience in product support, technical support, customer support, product development, project management, IT hardware/software support, quality assurance or regulatory affairs, of which 6 years must be in a supervisory/management role
Experience with medical devices and related FDA/QMS regulations and requirements highly desirable
Demonstrated competency in computer skills: MS Office applications, SQL query tools, and enterprise database systems (e.g. Oracle, SAP)
Ability to manage multiple, complex priorities within demanding timeframes. Strong project management and problem-solving skills
Demonstrated ability to communicate effectively over the telephone, in person, and in written form. Must be able to communicate appropriately and adequately to all management and customer levels, including public speaking and group presentations
Experience working positively and productively in a team environment. Collaborative with highly developed relationship-building skills
Proven ability to deliver results through others, both direct and matrixed. Proven ability to lead, develop, motivate and hold others accountable
Fast-paced office environment; requires significant use of computer
May travel domestically and internationally and be able to acquire all necessary travel documents <15%
Must be able to complete job responsibilities working with global time zone needs such as attending late night/early morning meetings by phone and/or web to meet global business needs: 15%
Required to register with a vendor credentialing service. As part of this process, may be required to submit personal information to a credentialing service company, provide proof of vaccinations or related medical information, and comply with other requirements needed to be able to work at customer site

221

Product Support Rep Resume Examples & Samples

2+ years experience working in a Network Operations Center (NOC) or Call Center environment
Two+ years experience working in a NOC or Call Center environment
Cisco Certificates preferred
Excellent verbal and written communications. Must type at least 30 words per minute
Ability to effectively communicate with all levels of personnel (Internal and External)
Excellent time management skills are required
Must work well in a team environment. Behaviors are weighted in overall performance

222

Product Support Resume Examples & Samples

Coordinate solutions to all technical queries from customers and dealers
Be the technical expert representing MTU towards customers, dealers and third parties including trade shows, meetings and conferences
Be swift and competent in delivering appropriate troubleshooting and diagnostic assistance
Liaise with technical department from headquarters to seek advice, support and training
Train, coach & guide both internal and external technicians
Provide technical consultation on warranty reviews and approvals
Guide and assist in improving overall technical competences (i.e. Developing training schedule for technicians, improving tooling, enhancing standards, etc.)
Assist in building up special tools inventory
Other duties as assigned by Manager
Degree in mechanical/industrial engineering or equivalent
Minimum 5+ years of professional experience in Marine technical support business
Highly motivated self-starter with strong time management skills
Experience in project management and international project business
Strong technical experience of MTU, Cummins, Caterpillar or others with combustion engines (Diesel or Natural Gas)
Experience in marine engine control systems
In-depth Mechanical and Electronics trouble shooting skills
Experience in delivering technical coaching and training
Must have excellent communication skills with a strong customer service focus
Must be an adaptable team player and able to work independently with a results-oriented work ethic
No visa restrictions for GCC / MENA region, EU countries and able to travel on short notice
Fluent written and spoken English with local language /German being advantageous

223

Shift Product Support Resume Examples & Samples

Utilizes production orders to attach work tools to machines
Catalogues quality issues into a computer system and flag defects for repair
Loads finished machines on trucks and in containers for shipment to dealers
Perform rework on quality defects that cannot be immediately addressed on the plant
Must have at least 2 years of experience operating machine equipment
Must have at least one year parts/product manufacturing assembly experience
Ability to sit or stand for prolonged periods
Ability to perform repetitive operations
Ability to lift up to 35 lbs
Must have intermediate proficiency (Basic skills/knowledge. Capable of functioning independently) using Standard Assembly tools (torque wrenches, pneumatic tools, etc.) and their applications
Forklift experience
Current forklift license
Blueprint reading experience
Intermediate proficiency (Basic skills/knowledge. Capable of functioning independently)in areas related to machine repair including Electrical, Hydraulics, and/or Pneumatics
Intermediate proficiency (Basic skills/knowledge. Capable of functioning independently)in mechanical analysis
Intermediate proficiency (Basic skills/knowledge. Capable of functioning independently)in recognizing or describing the mechanical functions and specifications of products and/or parts
Intermediate proficiency (Basic skills/knowledge. Capable of functioning independently)in Equipment Diagnostics
Experience in machine or engine performance monitoring or analysis including identifying, evaluating, documenting, communicating and correcting specific condition related, engineering related or workmanship deficiencies related mechanical issues
Experience mechanical hydraulics and control systems
Electrical/Mechanical experience
Maintenance/repair experience

224

Product Support Intern Resume Examples & Samples

Analyze Warranty / Technical Assistance / Warranty Parts return data for trends and draft reports
Assist Product Support engineers by reviewing warranty data and perform trend analysis
Review warranty return parts and test components to validate failure mode
Perform on vehicle analysis and re-creation testing
Participate in the review, publishing and editing of Technical Product Information
Monitor dealer technical assistance requests for trends and monitor for issues identified by Product Support Engineering
Support vehicle custodian by assisting in the day-to-day management of the Technical Service Department’s fleet of test vehicles
Provides technical assistance and provide requested information support to the Technical Quality Manager’s and/or Technical Helpline Consultants
Must be actively enrolled in a Bachelors degree in Automotive, Mechanical, or Electrical Engineering (3rd or 4th Year Student) at a Canadian University
Recent transcript must be submitted with application
Analytical thinking – using logic and reason
Computer savvy – skilled in the use of software
Knowledge of computer applications
Sound understanding basic vehicle systems, Powertrain, Electrical, Running Gear, Chassis
Experience in reverse engineering of vehicle systems
Proven automotive analytic/diagnostic experience
French, German
Volkswagen Group technical product knowledge
Automotive service experience in retail or wholesale position
Please note that we appreciate the interest of all candidates, however only those under consideration will be contacted

225

Product Support Expert Resume Examples & Samples

Provide client support while being a brand ambassador --
2 years of experience in computer or technical customer service (only 1 year required if Associate's degree has been earned)
Decision Quality -- Makes good decisions based upon a mixture of analysis, wisdom, experience and judgment; sought out by others for advice and solutions. Ability to analyze data and formulate resolutions
Learning on the Fly -- Ability to learn and apply new applications quickly and easily. Can analyze both successes and failures for clues to improvement. Demonstrates desire to seek out learning and development opportunities. Quickly grasps the essence and the underlying structure of anything
Problem Solving -- Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems, is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Ability to interpret needs via written-email communication
Dealing with Ambiguity -- Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. Ability to handle change
Priority Setting -- Spends his/her time and the time of others on what's important; quickly zeroes in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus. Must be able to follow direction, take initiative, work independently and demonstrate ability as a team player within time restraints. Demonstrates time management, conflict resolution, and problem determination/resolution skills are necessary
Informing -- Provides the information to individuals so they can make accurate decisions. Is timely with information
Action Oriented -- Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others. Ability to take initiative and recommend improvements
Perseverance -- Pursues everything with energy, drive and a need to finish. Seldom gives up before finishing, especially in the face of resistance or setbacks
Written Communication -- Excellent written communication skills. Effectively communicates with both technical and non-technical personnel. Has experience with issue documentation and ability to understand and follow set escalation procedures. Possesses the ability to interpret and communicate accurately to co-workers, other departments and external customers via a written document
Interpersonal Savvy -- Relates well to all kinds of people inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably
Customer Focus -- Provides superior customer service resulting in a high-level of customer satisfaction. Superior verbal, written, and interpersonal communication skills for speaking with customers and for composing internal and external emails as well as updating ticket logs are necessary. Ability to multi task, organize/prioritize needs to meet deadlines. Strong organization, customer service & troubleshooting skills with attention to detail. Ability to listen empathetically to client(s)
Peer Relationships -- Able to work independently and/or within a team setting. Is seen as a team player and is cooperative. Easily gains trust and support of peers, encourages collaboration, can be candid with peers. Can quickly find common ground and solve problems for the good of all
Integrity and Trust -- Widely trusted, seen as a direct, truthful individual. Keeps confidences. Can present the unvarnished truth in an appropriate and helpful manner
Composure -- Can remain cool under pressure. Does not become defensive or irritated when times are tough. Considered mature and can be handle stress, and can be a settling influence in a crisis. Is not knocked off balance by the unexpected
Listening -- Practices attentive and active listening. Can actively restate the opinions of others even when he/she disagrees
Patience -- Is tolerant with people and processes; listens and checks before acting; tries to understand the people and data before making judgments and acting. Sensitive to due process and proper pacing, follows established process

226

Product Support Rep Resume Examples & Samples

Resolves customer/client concerns raised during installation, operation, maintenance or product application or
Knowledge of banking products and services, and how they work, preferably FIS products and services
Knowledge in programming, business analysis or implementation of software products
Self-starter with proven ability to work independently
Prior banking or technical support related experiences preferred
Documents Client information and recurring technical issues to support product quality/development programs
Pays close attention to detail
Excellent oral and written communication skills required; and must be clear, tactful, and constructive
Data entry skills

227

Product Support Senior Manager Resume Examples & Samples

Hire, develop and retain team members in a productive positive team
Routinely coach employees to assure understanding of tasks and to maximize team performance
Drive projects that improve support related processes and our customers' technical support
Work directly with other internal engineering teams to ensure high product quality, fast resolution to issues,
Previous (direct) people management experience, particularly in a fast paced software systems development or

228

Product Support Eng Resume Examples & Samples

Conduct problem triage, trouble shooting and problem analysis on complex incidents that are escalated to GSC
Knowledge Management and related activities. Validate Knowledge content for accuracy, relevancy, and currency. Create and maintain Technical Alerts and other related technical artifacts. Create Defect tracking tickets. Lead and/or participate on teams focused on creating technical bulletins, procedures and support processes (Change Templates, FRO bulletins, Service bulletins, Support tools. Development and enhancement of problem scenario reporting rules and associated knowledge
Product / problem analysis. Gather data and prepare templates as required for data analysis. Assist senior analyst in completing analysis
Mentoring and development of resources as needed
2-5 years of Teradata support experience
Understanding of Teradata product knowledge

229

Product Support Eng Resume Examples & Samples

B.E or B.Tech in Computer Science
2 + years’ experience with UNIX/Linux operating system
2 + years’ experience with SQL/PLSQL, relational data management
Experience in a scripting language, preferably python or shell
Good understanding of distributed computing technologies, networking
Experience in Teradata Aster database
Good Communication Skills. This role involves good amount of Customer Interaction at global level
Experience working with relational databases, and distributed computing technologies
Knowledge on Postgres database
Knowledge in database connectivity drivers (like ODBC, JDBC) desirable
C/C++ Language
Strongly motivated with the ability to work with minimal supervision
Good knowledge of data warehousing
Willing to work midnight/early morning hours
Willing to work some weekends as required to cover for 24/7 support
A highly positive and friendly personality
Enjoy working in a highly technical team environment
The ability to learn quickly
Experience working on performance issues
Strong desire to help people with a broad range of technical abilities
Interest in examining, investigating, and solving dynamic problems with root cause analysis
Debugging and troubleshooting skills, with an enthusiastic attitude to support and resolve customer problems
Demonstrates skill and passion for operational excellence
Documentation skills

230

Product Support / Test Engr Resume Examples & Samples

A Bachelor's Degree in Electrical Engineering or a related technical field
Minimum 2 years in the Avionics/Electronics Industry
Knowledge of Digital and Analog component systems
Minimum 2 years of experience with one or more of the following products/circuitry

231

Product Support / Test Engr Resume Examples & Samples

Bachelor of Science degree in Electrical Engineering or a related technical field
Seven plus years working in the Avionics or Electronics Industry
Five plus years of experience with one or more of the following products/circuitry: Electronic Flight Control Systems; Satellite Communication Antennas; RF (Radio-Frequency); Lighting; Radios/Radar; Displays; Aircraft Information Management Systems
Must be a US person (US citizen, US permanent resident or individual with protected status i.e. asylum/refugee) due to US export control laws and regulations
Highly motivated, goal and results oriented with bias for action and disciplined execution
Understanding of FAR 21 (OEM-Factory) and FAR 145 (Repair Station)
Understanding of specific regulations DO-178, DO-254 and DO-160
Understanding and compliance to export regulation and ITAR information
Knowledge of Interchangeability and Configuration Management
Awareness of product test requirements and limitation of test equipment to replicate aircraft
Test Equipment Engineering
Knowledge of FAA regulations & processes on avionics and related software

232

Product Support / Engr Tech Resume Examples & Samples

A Bachelor's Degree in Electrical Engineering or a related technical field
Minimum 7 years in the Avionics/Electronics Industry
Knowledge of Digital and Analog component systems
Minimum 5 years of experience with one or more of the following products/circuitry

233

International Product Support Principal Engineer Resume Examples & Samples

Enterprise software support
Windows Server OS
Windows Client OS
Certificates
Encryption technologies
Mac OS
Unix/Linux

234

Product Support Tech Resume Examples & Samples

Detail oriented who has the ability to follow multi-level complex processes, ability to troubleshoot technical issues
Knowledge of DNS is helpful, some experience with scripting (for agents expected to support Webmetrics which is part of Security Solutions group)
Great customer facing skills, good team player, ability to think outside the box and consider multiple scenarios
Experience with writing technical documentation is preferred (we write and maintain our internal and customer-facing documentation)

235

Sales Product Support Haematology & Coagulation Resume Examples & Samples

Guides the successful completion of major programs, processes and/or projects for the department/function, and often takes on a project leadership role
Effects of decisions are long-lasting
Decisions and results have material impact on function and/or moderate impact on organization’s resources and objectives

236

Product Support Spec Resume Examples & Samples

Accurately cross-reference and/or research external brands to identify corresponding Medline products
Report product issues/concerns
Report deficiencies and coordinate with the relevant Product Manager or Senior Product Support Specialist to discuss the set-up of new vendors and items
Provide administrative support and respond to sales rep questions as needed
At least 1 year customer service experience
Previous healthcare experience

237

Technical Product Support Resume Examples & Samples

Provide Technical Service Support for Trane Field Service Agencies, domestically and internationally, and Internal Functional Areas including: Phone support, Field travel, claims review and direct customer interaction for Trane Screw and Scroll Chillers
Interact with other Trane functional areas to provide customer support and achieve overall business unit objectives
Ensures quality standards of all technical service operation processes and functions required for the execution of work and customer satisfaction
Ability to generate, review and edit technical literature for field distribution
Participate in Quality Audits, Design review teams, and technology transfer
Provide detailed information to the Quality department relating to field or factory failures for product improvement processes
Ability to travel up to 25% is required

238

Technical Product Support Resume Examples & Samples

Provide courteous, accurate, and timely support to our customers
Answering technical/systems/application/customer modification questions when requested by the field service/sales organization or customers within agreed-upon time frame
Travel to job sites in support of troubleshooting, problem solving, information gathering, Quality Engineering, Design Engineering, and customer relations
Actively participate in the development of New Product Introductions with a specific focus on design serviceability and quality
Develop and maintain working relationships with quality engineering teams at multiple manufacturing facilities to quickly identify field quality issues, timely containment of manufacturing escapes, and early launch containment for new product introductions
Work closely with Product Managers, Marketing Engineers, and the appropriate Literature teams
Develop business skills. Foster cross-functional relationships. Constantly improve technical product knowledge. Coordinate and/or provide input to team meetings and process improvement projects
Strong computer social networking skills to assist in the development of solutions and training of field service technicians and Sales Engineers
Define and improve Standard Work Processes
Be creative/innovative in developing better, more efficient, and more accurate methods of accomplishing personal and departmental business objectives, including "ease of doing business" with the Operating Unit
Up to 10% travel, as required
B.S. degree in Electrical or Mechanical Engineering or
Associates Degree in Engineering and at least 4 years of Trane HVAC technical experience preferred

239

Product Support Eng Resume Examples & Samples

1) Conduct problem triage on incidents
2) Knowledge Management and related activities.Validate knowledge content for accuracy, relevancy and currency. Create and maintain Technical Alerts and other related technical artifacts. Create defect tracking tickets. Lead and/or participate on teams focused on creating technical bulletins, procedures and support processes (Change templates, FRO bulletins, Service bulletins and support tools
BE or B.Tech or M.Tech in Computer Science or other technical discipline
Internship or 0-3 years of related experience
Experience in Teradata Viewpoint, Data mover, TPT and Load utilities
Experience with Teradata database

240

Mgr, Product Support Resume Examples & Samples

Interface with Program Office to flow down life cycle sustainment program requirements
Ensure alignment, integration and open/frequent communication among disparate product teams
Work with IAMD engineering leadership to develop product roadmaps for business growth
Alignment of the individual country sustainment strategy with the overall IAMD sustainment strategy
Assist program teams in the development of Risks & Opportunities applicable to the Program
Communicate requests for deviations from the standard product structure/plan/schedule
Experience with multiple Air Defense Systems in a field/Sustainment environment
Experience with the DoD Joint Capability Integration and Development System (JCIDS)
Experience with the US Army Air Defense Artillery Branch and relevant Concepts of Operations
Ten (10)+ years of senior level management experience
Experience in the planning, development, production, and life cycle sustainment of complex systems
Experience in planning, budgeting, and tracking to cost and schedule
Experience in leading a cross functional teams
Demonstrated ability to effectively work in a team, inspiring confidence in others
Currently possess a Secret Clearance (DoD) or the ability to obtain
MBA Degree from a regionally accredited institution
Familiarity with the DoD Planning, Programming, Budgeting and Execution (PPBE) Process
Familiarity with the Integrated Product System (IPS) or Integrated Logistics Support (ILS)
Prior Program or Product Management Experience
Familiarity with the DoD Architecture Framework
Ability to conceptualize and execute multi-system (platform) sustainment integration
Knowledge of EVMS, Integrated Master Schedules and Risk & Opportunity Management
Ability to work effectively in a fast-paced, dynamic environment with time-critical requirements
Experience managing through organizational change and rapid growth
Demonstrated ability to lead by influence and collaboration
Experience working with Foreign Military Sales Programs

241

Team Leader, Product Support Resume Examples & Samples

You have excellent work ethic, outstanding initiative and a flexible, proactive approach
A Bachelor's degree or equivalent work experience
A minimum of four years of relevant work experience in call center/software support environment
Exceptional work ethic, attention to detail, outstanding work habits, enthusiasm and a consistently positive outlook in your daily work
Excellent interpersonal and oral/written communication skills
Experience supervising employees and building successful work relationships is a significant plus

242

Associate Product Support Resume Examples & Samples

Provide a positive phone experience by being prompt and courteous at all times
Receive and manage inbound product support enquiries within the Global Operations Support Centre via all channels (phone, email, chat)
Provide accounting troubleshooting support to customers across a range of areas including reconciliation, ledgers, balancing, accounts payable and receivable and other general accounting areas
Provide technical and functional troubleshooting workflow support on a variety of Sabre products, including mid-office travel & accounting products as well Corporate and Leisure online booking engines
Use your accounting/book-keeping skills to provide guidance to the customer on simple to complex accounting functions
Ensure that all customers, both internal and external are addressed and treated professionally
Identify the customer’s real needs, troubleshoot the incident and where possible, provide a resolution to the incident upon first contact

243

Product Support Cood Resume Examples & Samples

Take incoming calls and provide product information; make call backs, work in incident queues, and answer letters for the product group
Research product specifications for information on sizing, colors, etc
Contact vendors for model numbers or changes in literature
Handle current special offers such as rebates and free items
Address special merchandise problems contained within a limited time period. Track complaints and maintain a file on customers with the same problem
Key product information (sizes, publication errors, etc.) Into the P.I. System so it is available at order entry. Maintain file so deletions are made in a timely manner
Handle complaints of missing parts to ensure customer does not have to return merchandise
Investigate competitive pricing requests from customers

244

Technically Oriented Fabrics Product Support Resume Examples & Samples

Passionate about developing, supporting, and commercializing high-performance products
Energized by working with world-class manufacturers
Ready to collaborate with internal and external partners in cross-functional teams
Aware of the importance of building and maintaining strong interpersonal relationships
Providing technical expertise to strategic customers in liaison with the account teams
Working collaboratively with account teams and technical associates to help GORE and their partners achieve their targets
Consulting with customers, factories, and subcontractors on issues of quality, cost management, and production operations
Advising and guiding manufacturing partners regarding product development, product design, and execution
Driving and supporting quality-assurance practices with partners
Supporting equipment needs relative to GORE-TEX production
Driving documentation of training procedures
Bachelor’s degree in a technical discipline (engineering, sciences, etc.) and minimum of five years’ experience working in similar industry (seam sealing, garment, lab, etc.)
Demonstrated
Experience in

245

Product Support Lead Resume Examples & Samples

Monitor and coach a team of direct reports with a minimum of four coaching packages with two to three evaluations per week. Enter information in NICE of coaching sessions. Review and evaluate calls, emails and chats from QA for scores under 80%. Attend and participate in calibration sessions at least twice a month
Provide side-by-side coaching bi-weekly to support seasonal employees that are within 60 days of hire. This is different than the QA process with the focus being on best practices within the workstation. Utilizing time to go over Knowledge, Spark and department rules and conduct
Review any open or aging cases with members of your team or of the entire team when needed. Audit cases to ensure proper case detail information
Manage and assist with supervisor call/case escalations using a 24hr turnaround time as a standard for customer escalations
Assist with floor support when new agents start their seasonal assignment
Handle timecard issues and communicate with Supervisor or WFM when necessary
Plan, delegate, communicate and control work assignments/projects concerning direct reports
Answer questions from the agents and assist in determining resolution to problems while answering calls when necessary
Monitor and perform follow-up for VOC surveys daily
Demonstrate excellent communication skills - verbal and written
Experience guiding customers through products, troubleshooting issues and passing feedback to developers
Advanced problem-solving skills and ability to support all levels of customer technical aptitudes
Ability to research and collect information in a detail oriented fashion
Experience with managing tickets/cases from initial contact through to resolution
Understanding of operating systems, plug-ins, common software downloads (e.g. Adobe), etc
Highly proficient with Microsoft Applications including Outlook, Excel, Word and Access
Have the ability to multi-task and stay focused on personal and departmental work
Must be detail oriented and self-motivated

246

Senior Product Support Specialist Resume Examples & Samples

Support callers in the Tech Support call center to assist clinical users of Edwards’ products at the point of patient care in Operating Rooms, Intensive Care Units, Emergency Rooms and Clinical Engineering
Perform over-the-phone troubleshooting for clinicians on Edwards’ electronic, reusable and disposable products
Provide thorough troubleshooting of product usage by understanding specific situations for patient conditions, procedures performed and general hospital protocol
Advise customers on product differentiation and proper use of products
Document calls and coordinate replacements of product if necessary
Perform other duties and responsibilities as assigned
Medical product experience as a Nurse, Anesthesia Technician, Cardiovascular Technologist, Operating Room Technician, Cath Lab Tech, Perfusionist or other Clinical Expertise in Critical Care Medicine is preferred
Requires a minimum five years of relevant experience
An Associate’s degree in related medical or technical field or previous clinical experience is preferred
Knowledge of setting up A-lines, pressure monitoring systems, blood sampling, Swan-Ganz catheters, hemodynamics, associated monitors and general cardiac operating room/hospital procedures is preferred
Strong analytical skills, PC experience, exceptional customer focus, ability to learn complex products through independent learning
Experience with troubleshooting electronic systems at a user level is a plus
Must be available for on-call duties (by phone only and on a rotational basis, approximately one week per month) for after-hours emergencies to respond via phone to customer issues
Occasional travel (approximately 5%) to various customer sites to troubleshoot issues with sales reps and medical professionals

247

Online Product Support Resume Examples & Samples

Resolve technical issues via phone, email and live help for customers and field staff using Thomson Reuter’s legal products
Provide customer and technical support for proprietary products including installation, licensing, use, and problem resolution
Utilize a variety of business systems, problem resolution skills and individual discretion to deliver results aligned with business objectives
Proactively identify and find solutions to potential problems and service issues that may be systemic
Gather and present feedback and input from customers to improve Thomson Reuter’s products
Maintain a strong working knowledge of Thomson Reuter’s products and services
Perform related tasks as needed or assigned
Identify and resolve product related, technical and administrative, needs for customers
Accurately document all customer contacts, resolution steps, and customer feedback in order to enhance Thomson Reuter’s products and services
Take ownership of all customer interactions and utilize appropriate timely follow-through
Responsible for daily schedule adherence, remaining available to assist customers and maintaining quality
Continuously increase technical aptitude and develop customer service skills to improve the quality of the customer experience
Follow the appropriate company policies and procedures to respond to routine customer issues, resolving as many queries as possible on the first call and escalating calls whenever appropriate
Certifications or experience in a call centre environment preferred
Working knowledge of hardware, software, connectivity, operating systems and file structures
Basic understanding of computer networking
Capable of learning, understanding, and communicating higher level technical information
Ability to actively listen and comprehend complex technical issues
Maintain a positive service attitude with the ability to understand and empathize with customer concerns
Apply individual discretion to ensure outcomes of customer satisfaction and the business’ success
Fully competent in key areas including operating systems, networking technologies, security standards
Strong problem management, troubleshooting and analytical skills
Ability to work with virtual teams to successfully deliver projects or resolutions to escalations
Understanding of project management principles
Good knowledge of internal systems, processes and technical policies
Logical thinker/problem solver who is self-motivated and a strong contributor within a team
Fully competent in troubleshooting Microsoft Office application integration technology
University/College degree or equivalent experience in computers, networking and related technologies like IT security, web technologies, project management etc
Product certifications and industry standard technology certifications on operating systems, networking etc. or equivalent experience will be required
In-depth knowledge Microsoft Office integration technology
Experience of installing, configuring and Administrating Microsoft based software products in a networked environment

248

Product Support Service Representative Resume Examples & Samples

Travel to worksites and conduct initial assessment of equipment needing repair in order to advise service department on findings
Travel to worksites and check on status of equipment
Read, understand, and apply service bulletins and product updates
Assist customers with invoice related discrepancies
Answer and assist with technical information and questions for all equipment types an brands represented by VCES-CA
Assist customers in locating, ordering, and tracking parts
Familiarize operators with Volvo equipment
Facilitate machine rentals
Quote service work as required
Maintain a sound working relationship with all departments at VCES
Record calls and log events
Conduct machine inspections for trade value estimations
Deliver parts needed for emergency repairs
Preform machine inspections

249

Product Support Leader Resume Examples & Samples

Interfacing with EXFO’s customer facing technical support team to accept, analyze and prioritize issues before involving manufacturing or product improvement teams
Interfacing with internal teams to resolve deployment, manufacturing or supply chain problems
Track, report and follow up on issues while analyzing trends and feeding back into the development team to continuously improve EXFO’s products
Basic knowledge in Software and Hardware
SFDC, JIRA, MS Office Suite
Organized and Process Oriented
Excellent interpersonal skills in a team environment
Ability to Analyze and Prioritize
Ability to influence others
Self-motivated, results-oriented with a strong desire to learn and grow with a complex product

250

Product Support Resume Examples & Samples

Being adept in driving resolution of customer issues and bug fixes, acting as customer advocate while adhering to support service standards and in order to manage Tier 3 support of Product to the internal and external customers
Perform technical coordination / review with client to ensure risk identification and to support the initiation of risk mitigation by Project Manager and all relevant project stakeholders
Be on-call on a weekly rotation basis throughout the year to help enable 24x7 global support
Escalate and log defects for more advanced customer issues to Development or Product Management teams when necessary
Ensure that SLAs of assigned customer reported issues are met within TAT
Actively participate in team and departmental meetings by providing feedback on current day-to-day activity and recommendations for improvement
Apache Tomcat Administration skills or Administration of other web applications
Impeccable English speaking and writing skills
Excellent interpersonal skills and should be an active listener and learner

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