Technical Product Support Specialist Resume Samples

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K Sawayn

Kay

Sawayn

8698 Bergstrom Courts

Philadelphia

+1 (555) 238 5032

8698 Bergstrom Courts

Philadelphia

Phone

p +1 (555) 238 5032

Experience Experience

Boston, MA

Technical Product Support Specialist

Boston, MA

Rath, Stroman and Bode

Boston, MA

Technical Product Support Specialist

Escalate issues further into Engineering, Product Management and other Department Managers
Gathers ongoing product and customer feedback and works closely with Sales and Product to channel new ideas into the product development cycle
Frequent interfacing with account managers, developers, service, architects, and general contractors
Support New Product Development Projects to both Engineering as well Product Management
Refine ideas and concepts originated by others and develop improvements
Workflow administration; assign user permissions, assignment fields and make assignments for action items
Develop and provide training for both new and existing Field Service Reps to promote their self-sufficiency

Detroit, MI

Technical Product Support Specialist

Detroit, MI

Wunsch-Hilll

Detroit, MI

Technical Product Support Specialist

Work alongside product managers and development engineers during all stages of the product life cycle
Maintain, develop and create training materials and standardized Engineering Policy descriptions for ERP and ECR/ECO workflow processes
Perform candidate technical interviews and assist Management with the selection of new hires
Propose, improve, and publish knowledge management articles to continuously build and improve knowledge base
Assist and mentor coworkers in their onboarding process. Provide guidance and help along the process
Work closely with multiple development teams to understand and resolve issues
Develop and provide technical training materials for Level I and II Support teams

present

Los Angeles, CA

VRF Technical & Product Support Specialist

Los Angeles, CA

Toy LLC

present

Los Angeles, CA

VRF Technical & Product Support Specialist

present

Be creative in developing better, more efficient, and more accurate methods of accomplishing department objectives, including "ease of doing business"
Create and deliver effective training programs (e.g. product installation, application, service and troubleshooting)
Provide accurate and timely Ductless/VRF technical/systems/application/service support to all North America sales channels
Continuously improve customer satisfaction and loyalty scores
Develop technical expertise for assigned products and general knowledge of ICS Control products
Proficient with Microsoft Office tools
Author and/or review and edit installation and operation manuals, technical manuals and service bulletins

Education Education

Bachelor’s Degree in Technology

Texas A&M University

Bachelor’s Degree in Technology

Skills Skills

Basic scripting knowledge (ruby/perl/python )
Salesforce.com & SAP experience is highly desirable
Expert knowledge of system administration and security protocols for client/server environment deployed using Windows and working knowledge using Linux
Ability to quickly grasp and distinctly explain relevant technological and business concepts that impact our business
Knowledgeable of XML, XSD and its use within products and interfaces
Strong schematic drawing reading skills, good mechanical aptitude
Good verbal skills and strong written communications skills primarily relating technical content
Strong customer relations skills with experience demonstrating ability to effectively and patiently support end users directly
Demonstrate ability to perform mental tasks such as making decisions, learning, thinking rationally and exercising good judgment
Knowledge of database structures and ability to write SQL queries

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9 Technical Product Support Specialist resume templates

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Technical Product Support Specialist Resume Examples & Samples

Provide technical support to Integration Partners, Channel Partners, End Customers, Tier 1, and Tier 2 Customer Support Team as a member of the Nexia Team
Investigate and resolve customer issues escalated by Nexia Customer Support team through web based ticketing system
Develop and deploy product and general troubleshooting training for partners and Customer Support team
Evaluate serviceability and install ability and provide feedback for new product introductions
Craft service bulletins, service alerts, and general communication documents for deployment
Participate in and/or facilitate field investigations of product or system performance issues
Review, approve, and process monetary and equipment concessions
Serve as team participant in external and internal product quality/reliability reviews
Conduct product qualification testing and participate in field trials
Bachelor's Degree in Engineering or Computer Science (or related degree) and at least 3 years of programming work experience required; OR an equivalent combination of education and experience required
Programming experience in Java, C#, C++, Ruby, Perl, Python, or similar language
Experience with command line administration and troubleshooting of complex software systems on Unix based operating systems
Experience with root cause troubleshooting processes and methodologies
Experience with network analysis tools such as WireShark
Experience with setting up and troubleshooting wireless mesh networks used in home automation such as Z-Wave or Zigbee
Experience with the setup and troubleshooting of home routers and WiFi networks with deep understanding of network topologies including Ethernet, WiFi, TCP/IP, DNS, and SSL
Good verbal skills and strong written communications skills primarily relating technical content
Strong customer relations skills with experience demonstrating ability to effectively and patiently support end users directly
Must be a self-starter with the ability to work with minimal supervision
Analytical thinker with ability to measure and prioritize multiple channels of customer feedback for disposition
Must be a team player able to coordinate activities with team members at multiple locations
Must be able to switch between rapidly changing priorities and handle multiple, simultaneous tasks
Knowledge of database structures and ability to write SQL queries
Able to troubleshoot electronic devices and wireless networks with standard tools such as digital multimeter, oscilloscope, spectrum analyzer and network analyzer
Comfortable with basic operation and support of mobile device platform

Technical Product Support Specialist Resume Examples & Samples

Lead auditor inquiries through engineering change process document history
Lead storage and administering of Engineering source files within PDM system
Administer activities related to the creation, maintenance and processing of automated ECR/ECO workflows for communicating, reviewing and approval of engineering changes
Is a resource for the entry and change of engineering item and BOM data in the ERP system
Support for the distribution of engineering documentation to global sites
Administer activities related to CAD tools, installation, license and maintenance
Access LifeSafety Administration of Regulatory Data Schedule Drawing Approvals Record Document 31002324
Administer the adherence to trade compliance requirements when receiving or transmitting engineering documentation between engineering and manufacturing sites
Resolve system issues promptly so as not to adversely affect users
Maintain, develop and create training materials and standardized Engineering Policy descriptions for ERP and ECR/ECO workflow processes
Enhance the team environment with motivation to plan and accomplish objectives and complete tasks on a defined schedule
Assist IT solutions to
Familiar with the Engineering Administrators daily task and capable of providing back up as needed
Associate Technical degree in engineering or related field required
Minimum 5 years in product development and engineering information systems
Working knowledge of various software and business operating systems such as
Management and operation of rapid prototyping processes (Stratasys Objet and FDM)
SharePoint site management and administration of permissions
HTML, PHP and SQL applications
Stage Gate methods of product development and release
Experience with ISO audits, trade compliance and regulatory certification processes
Broad business and technical aptitude overall
Technical background and participation as a member of cross-functional teams
Ability to effectively lead/facilitate teams
Able to work effectively with internal and external resources
Strong written and verbal communication skills including effective presentation skills, one-on-one communication, creative writing, technical writing and report writing
Creative yet practical in problem solving and decision making
Strong analytical and interpretative skills
Self-motivated, creative and strategic thinker
Team player, Positive attitude, Takes ownership, Results driven, strong attention to detail
Passionate about the business opportunity
Ability to train
Hands on, willing to enter data or write code
Working knowledge of Microsoft Office- Power Point, Word and Excel

Technical Product Support Specialist Resume Examples & Samples

Solves highly complex problems primarily via email but also through telephone
May be required to perform occasional on-site support
Proposes innovative solutions
Exhibits in-depth product knowledge
Exhibits a high level of technical expertise
Provides support for Customer Visits, Project Teams, New Product Verification, Company Facilities, Technical Support Website and other groups as required
Collaborates with external groups for project planning
Provides technical leadership to other team members
Provides additional support to Technical Support Specialist as required for more complex issues
Five years’ experience in technical support or service (including installation and maintenance hardware or software controlled products required
Seven years’ experience in technical support or service (including installation and maintenance of hardware or software controlled products preferred
Specialized training and or/certifications in Fire Detection Products
Specialized computer training and or/certification (MSCE, MCP, or similar
Familiar with knowledgebase systems; familiar with help desk operations

Technical Product Support Specialist Resume Examples & Samples

3 to 5 years of work experience
National Institute for Certification in Engineering Technologies (NICET) Level II in Special Hazard Systems or equivalent industry certification a plus
Process Management / Continuous Improvement
Team Leadership and Facilitation
Business data collection and analysis
Organizational awareness
Written communications
Action oriented
Managing through systems
Learning / change agility
Perseverance

Technical Product Support Specialist Resume Examples & Samples

Provide Technical Support to Sales and Customers
Will provide material Take-offs from HVAC piping plan drawings and consulting engineers bid documents
Create 3D computer based piping details of equipment hookups
Pull information from prints, work from marked up prints, sketches, and verbal instructions to produce estimates
Perform engineering file updates and maintenance
Refine ideas and concepts originated by others and develop improvements
Work with Autodesk’s Revit files and fitting content specializing in mechanical piping
Answer technical questions from sales and customers on mechanical piping installations
Provide thermal movement calculations of piping systems
Perform load calculations of forces within commercial piping systems
Familiarization of building codes and agency approval in the commercial construction industry
Build and deliver Trainings as needed for customers and internal employee in close cooperation with Training Department
Strong schematic drawing reading skills, good mechanical aptitude
Comfortable and efficient with computer workloads
Competency in Autodesk software Revit MEP, AutoCAD 3D, AutoCAD MEP, and Familiarity in Adobe Acrobat, Microsoft Outlook & Microsoft Office
Customer focused,
Problem-solver, self-starter and data and analytics driven by nature
Ability to quickly grasp and distinctly explain relevant technological and business concepts that impact our business
Superior written and spoken English communication skills and excellent listening skills
Associates’ degree in a mechanical design/drafting technology or equivalent and two year experience in the mechanical industry; or
High School diploma/GED with three year experience in industrial drafting/design using AutoCAD or equivalent

Technical Product Support Specialist Resume Examples & Samples

Provides expert troubleshooting and analysis of system issues related to RFID deployments
Responsible for defining system/server configurations, installation and support strategies of system components (at both site/store and enterprise levels) for RFID implementation
Develop and provide technical training materials for Level I and II Support teams
Construct, Maintain, and Test staging systems to validate product suite functionality as well as Load Testing of the system using various test harnesses
Expert knowledge of system administration and security protocols for client/server environment deployed using Windows and working knowledge using Linux
Must have experience with JBoss applications and Web Services
Must have experience supporting the following DB’s: MS-SQL server, MySQL, and DB2 environments
A working knowledge of related technologies including encryption, IPsec, VLANs, VPNs, routing, firewalls, proxy services, LAN/WAN connectivity. DHCP and WINS/DNS is a plus
Strong hardware and software diagnostics skills; project and system planning experience is essential
Proven implementation experience of leading deploying server infrastructure across both LAN/WAN and wireless connectivity

Technical Product Support Specialist Resume Examples & Samples

Solves moderately complex problems primarily via telephone but also through e-mail
Maintains accurate, concise and fact-based call logs and journal entries (includes call analysis and equipment stating results)
Manages open call backlog ensuring the calls are handled to closure in a timely fashion
Supports the product knowledge base by publishing, creating, and updating solutions and product support bulletins
Regularly interacts with Senior technical support specialists
Identifies and resolves problems
3-5 years’ years’ experience in technical support or service (including installation and maintenance of hardware or software controlled products) required

Technical Product Support Specialist Resume Examples & Samples

Do product sales and marketing presentations in person and over web
Report customer issues and software bugs to development through sprinkCAD systems
Support the full product range of SprinkCAD Software Suite (www.sprinkCAD.com)
Test new versions of software suite and report issues
Build reports from data collected from software usage
Participate in creating customer FAQ library
Participate in creation of 3D CAD and BIM libraries
Support New Product Development Projects to both Engineering as well Product Management
Attend and be pro-active part of assigned industry technical committees
Travel to customer sites with some international travel required
Understanding and application of the applicable NFPA standards in regards to water based fire protection including NFPA 13, 14, 25, 750 among others
General awareness of the NFPA standards process
Understanding and application of the applicable FM standards
General awareness of the International Building Code (IBC)
Solid business communication skills, including but not limited style and format of letters, memoranda, minutes, and reports
Superior written and spoken English communication skills and excellent listening skills are a must. Spanish language capabilities are preferred
Detail-oriented, particularly with respect to managing customer satisfaction
Ability to identify need for and develop, processes and supporting materials
Well-versed in MS Office Suite, including Word, Excel, and Outlook
Proficient in the use of SprinkCAD (www.sprinkCAD.com) , AutoCAD, NavisWorks and Revit
Web development skills are desirable
Salesforce.com & SAP experience is highly desirable
BS Degree in Fire Protection or Mechanical Engineering preferred
Automatic Sprinkler Layout NICET III Certification or higher preferred
5+ years related experience in the fire protection industry

Technical Product Support Specialist Resume Examples & Samples

Provide accurate and timely technical/systems/application/service support to all North America sales channels
Up to 25% travel (including international), as required
Four year technical degree or two year degree with applicable experience
Ability to travel locally
At least 5 years of experience in a technical support role
Ability to meet short- and long-term deadlines
Familiarity with Korean and/or Chinese a plus
Proficient with Microsoft Office tools

Technical Product Support Specialist Resume Examples & Samples

Provide timely and accurate parts identification for compressor products assigned via phone, email, or TechDirect knowledge base system
Develop and facilitate training for Parts Basic training for assigned product categories
Facilitate on the job training for Passport system via email, phone and other communication mediums including video conference as needed
Maintain accurate records and initiate amendments to parts manuals, drawings, and Passport system as required
Maintain daily call logs for all open requests to ensure closure of all issues since many times information collection from other functions needed to resolve PID issue
Interface with Technical Support, Engineering to resolve application issues, conversion requests, and facilitating installation of parts not necessarily to original specifications
Investigate and review engineering documentation to determine parts list needed to do simple conversions or machine upgrades
Interface with sourcing and purchasing within plants and DLC for quotes on new part requests, material spec sheets and part certifications
Interface with and assist Services Marketing, Configurator team, and pricing specialists related to new CCN pricing and lead time and assuring that all systems loaded to ensure seamless customer experience
Complete and Maintain all standard work processes related to Parts ID
Assist as needed in field service bulletins and other field communications as needed
Four year technical degree preferred but specific 3-5 years of applicable technical experience would be sufficient
Experience with Ingersoll Rand products, engineering documentation, and factory processes strongly preferred but not required
Strong proficiency with Microsoft Office and Oracle applications a plus
Technical aptitude essential including the ability to understand and interpret complex technical documentation, engineering BOMs, parts manuals, etc. and then the ability to clearly articulate this to resolve a particular customer problem
Ability to coordinate the investigation and resolution of simultaneous customer issues through effective time management and technical problem solving
Excellent written and oral communication skills needed along with ability to write basic reports
Must be able to work independently and as an integral team member
Must have ability to work effectively while acting under their own initiative with minimal supervision

Technical Product Support Specialist Resume Examples & Samples

Define a set of relevant Project and Service Performance Metrics for the business in the region and ensure effective management and tracking of these metrics in each country
With inputs from the global Tech Support team, establish and roll out the minimum Project and Service Standards Guidelines in the region
Able to do solution presentations and to support activities on pre and post sales cycle
To manage project/ service escalation on local and global level
To support testing and commissioning challenges
Gather training needs around the region for both Tech Support and Field Sales, and facilitate the necessary training on an ongoing basis
Monitor and follow through all major customer support issues/ product failure cases across the regional until resolution, facilitate improvement on overall product quality and reliability through working with the global Product Engineering team
Coordinate and assist in the regulatory type approval of EAS systems in each country within the region
Develop remote diagnostics capability for our EAS systems and share with the technical teams in the region
Capability to source for new products to define solution set for key customers
A diploma/degree in Electrical & Electronic Engineering or similar discipline
Minimum 5 years of technical support experience in a multinational technology company environment
Minimum 5 years’ experience in project management/ installation skills
Knowledge in Electronic Article Surveillance (EAS)/ Retail Loss Prevention/ Electronic Security highly desirable
EAS, RFID and integrated software solutions market and product solution awareness, i.e. technologies, pricing and competitors
Experience with various enterprise infrastructure technologies such as wireless/ wired networking technology, multi-protocol sensor devices (RS232, RS485, GPIO, LAN, etc.) and RF technologies
Knowledge of both licensed software applications as well as hosted/ managed software as a service offering
Knowledge of AutoCad or any schematic system design applications
Extensive experience in interfacing with and influencing various internal (sales, operations, field tech support, marketing, etc.) and external stakeholders (customers, partners, etc.)
Strong communication and interpersonal skills with an ability to relate across all levels in an organization
Able to travel across the region as required

Technical Product Support Specialist Resume Examples & Samples

Provide world-class technical product support in product application, selection and troubleshooting via the phone
Develop, coordinate, teach, and evaluate training and education tools to equip field employees with the skill and knowledge to effectively resolve customer needs as it relates to technical products
Occasional evenings, Saturdays, or overnight travel may be necessary for product training

Technical Product Support Specialist Resume Examples & Samples

Solves simple to moderately complex problems primarily via telephone but also through e-mail
Provides Technical Leadership to other team members as well as providing additional support to technical Support Specialists as required for more complex issues
Equivalent relevant experience to or above (Trade, Technical, or Military Schools)
Excellent oral and written English communication skills required
Specialized training and/or certifications in Fire Detection products

Technical Product Support Specialist Resume Examples & Samples

Provide technical and sales support for US sales associates and distributors via telephone, text message, and e-mail. Support may include recommendations on product options based on knowledge of Zimmer Biomet’s range of products and surgical techniques. At times, this analysis and recommendation may be connected to an ongoing surgery
Develop and maintain a detailed understanding of Zimmer Biomet’s orthopedic, trauma, biologic and sports medicine divisions’ new, current and historical products, instruments and surgical techniques
Analyze input from Sales team to recommend product applications in a given case. Input may include analysis of x-rays, MRI, CT or other data in connection with a surgery
Work alongside product managers and development engineers during all stages of the product life cycle
Must have strong communication skills both written and verbal
Confidence with phone consultation and relaying technical information over the phone
Ability to influence others and to handle increasing levels of responsibility
Experience in using AS400, XA, and other computer software systems is preferred
Bachelor’s degree required in Engineering, Marketing or other related field
2-5 years related experience required; preferred experience with patient imaging
RT and CT/MR Technologist Certification preferred
Medical Device industry experience preferred in either a product development engineering or marketing position, preferably both. General knowledge of anatomy, physiology and biomechanics of the human body is preferred

Technical Product Support Specialist Resume Examples & Samples

Provide advanced level of technical support for Electronic Article Surveillance, Traffic Intelligence, and RFID products via direct calls, emails, remote diagnostics, and on site level 3 support
Frequent interfacing with account managers, developers, service, architects, and general contractors
Manage escalated problem accounts through to resolution
Testing of hardware, firmware, and software
Generate technical bulletins for distribution
Generate detailed trip reports and product test reports
Review technical documentation for accuracy and clarity
Attend and or manage product or account related conference calls, webinars, and in house meetings as the subject matter expert
Travel both domestic and international may be required on a limited basis
High level understanding of electronics
Knowledge in the use of test equipment (oscilloscope, spectrum analyzer, etc.)
High level knowledge of networks
Experience with setup, configuration, and troubleshooting of IT related hardware (routers, switches, servers)
Working knowledge of electrical distribution systems
Working knowledge of Radio Frequency transmission
Self motivated, able to work alone or in a collaborative team environment
University degree preferred with 2+ years work related experience, or the equivalent combination of education and experience
Networking certifications a plus

Technical Product Support Specialist Resume Examples & Samples

Triage issues that are escalated by Philips client services
Work closely with multiple development teams to understand and resolve issues
Lead design of service and support documentation
Lead design of service and support training material
Inspect production code to determine cause of issues and recommend solutions
Represent issues for development at internal Change Control Board
Train the operations support team on ways to resolve repeat issues
Troubleshoot operating system, hardware and network issues quickly and effectively
The position will require rotating off-hours support
3+ years of IT Tech Support or Development
Ability to debug and step through source code
Database savvy
Adapt at understanding and segmenting a complex technology eco-system
Comfortable working in a fast-paced, complex, and dynamic technical setting
Managing incidents and problems with 3rd party software and hardware vendors
Familiarity with large IDN and Healthcare Informatics eco-systems
Experience with SQL, HL7, HTML, JavaScript
Familiarity with mobile technology platforms
Knowledge of Visual Studio and TFS
ITIL Fundamentals and SANS Certifications a plus

Technical Product Support Specialist Resume Examples & Samples

Provide prompt and courteous 24x7 technical support with a focus on high quality, accuracy, responsiveness, and customer satisfaction to internal staff and external customers while documenting and recording all activity according to departmental standards
Handle highly complex technical queries from customers and partners in professional technical roles by troubleshooting, researching and recreating issues end to end in an environment of distributed systems including mobile devices, clouds and customer back ends
Analyze proprietary software log files, stack traces as well as various related technology logs for root cause problem determination and troubleshoot software application issues at a code level, by stepping through the application logic for programs (ABAP, proprietary Movilizer languages)
Develop and test small emergency software fixes in Movelets and back end integrations based on best practice approaches and communicate these to partners and customers
Design, develop, test, document, and maintain tools and templates for advanced troubleshooting analysis
Provide software development assistance (sometimes as a billable service) to other certified solution development partners
Propose, improve, and publish knowledge management articles to continuously build and improve knowledge base
Escalate issues further into Engineering, Product Management and other Department Managers
Application of functional and technical module knowledge for SAP PM/CS (Plant Maintenance / Customer Services), SAP MM (Material Management) and / or SAP DSD (Direct Store Delivery), SAP FSV (Field Service Vending) in support for the Movilizer standard products, their implementations and customizations
Remotely access customer and partner SAP systems to understand / analyze / troubleshoot system specific configurations and customizations of SAP PM/CS, SAP MM and / or SAP DSD, SAP FSV
Replicate reported problems or problems that have been analyzed in customer systems in our internal SAP system landscape
Abstraction of issue scenarios to create SAP unit and scenario test templates that can be reused for fast reproduction of similar issues
Debug SAP modules, Movilizer Connector, Scenario implementations and their customizations
Assist and mentor coworkers in their onboarding process. Provide guidance and help along the process
Mentor coworkers, including teaching periodic classes, to improve their understanding of products and / or related technologies as well as ensure that processes and procedures are being followed
Perform candidate technical interviews and assist Management with the selection of new hires
Participate in the creation and maintenance of training materials, documentation, and knowledgebase

Technical Product Support Specialist Resume Examples & Samples

Telephone, email and jobsite HVAC system level technical support with deeper knowledge at the specific product level
Support Channel Partners and Field Service Reps on technical issue resolution
Develop and provide training for both new and existing Field Service Reps to promote their self-sufficiency
Interface with internal organization through cross-functional quality forums and teams
Develop Service bulletins to effectively communicate specific corrective actions to sales and Field Service Reps teams
Field/site visits to address quality issues
Documentation of field reported issues
Minimum of 5 years of field experience serving in a Field Service Rep role or
Minimum 7 years of experience in a field facing, HVAC, technical support role
Experience can be offset by higher level technical degree (BS) in Engineering related field and two years HVAC experience

Technical Product Support Specialist Resume Examples & Samples

Ability to manage multiple tasks and meet stated deadlines for those tasks
Strong interpersonal, verbal, and written communication skills
Adept at listening, confirming purpose, and tracking and managing output in a timely and accurate manner
Ability to work effectively with others in a time-constrained environment
Capacity to learn proprietary systems, tools and processes to efficiently and accurately implement contracted solutions
High proficiency in Microsoft Office products
Strong analytical and time management skills
Work well as a member of a team
Understanding of product and project management
Drive and desire to follow through on all aspects of a project
Understanding of how to interpret customer business needs and translate them into system and operational requirements
Bachelor’s degree in Business Administration, Computer Science, or comparable work experience in a related field
Minimum two years’ experience in application support, business analysis
Experience in Healthcare or Software Development industry preferred
Experience with requirement gathering, customer support

Technical Product Support Specialist Resume Examples & Samples

Provide technical support to internal and external customers, analysing problems and facilitating solutions
Create control and software applications for customers
Facilitate product introduction activities for new developments
Coach customers in learning how to use our innovative products
Good graduate level education or equivalent in a relevant engineering or software/IT discipline
Proven experience in an engineering or software/IT role
Able to understand and enjoy working with many new technical systems
Articulate and clearly spoken. European languages would be an advantage
Able to work in a team as well as be self directed
Programming or design experience in some of the following
JAVA and JavaScript software or other modern language
Web technologies
IT network design
Control logic design

Technical Product Support Specialist Resume Examples & Samples

Demonstrating consultative experience, ability to influence, and resourcefulness
Feeling energized by a desire to help and connect with people
Exhibiting an ability to maintain progress on multiple tasks, set priorities, and manage time effectively
Working in a shift based environment
Acting as a team player, critical thinker, self-motivator, and problem solver
Willingness to accept coaching as a way to improve your service to customers
Maintaining a proactive positive attitude

Technical Product Support Specialist Resume Examples & Samples

The ideal candidate should be qualified to HNC/HND or degree level or equivalent, in either Agricultural or Mechanical Engineering, although sufficient previous experience, technical ability with the appropriate attitude could be sufficient
They will have the ability to work from their own initiative, and should have strong communicative skills that will enable them to communicate successfully at all levels both within and outside the organisation
Specific knowledge of Access and Mobile Platform equipment and service would be highly desirable and also a detailed understanding of mechanical & electrical systems on construction or agricultural equipment would be beneficial. Training on JCB on specific equipment will be provided as required
Above all the applicant must have an extreme desire to succeed and demonstrate the self-motivation and urgency that our customers demand

Technical Product Support Specialist Resume Examples & Samples

Provides technical guidance on installation, adaptation, configuration or enhancement of hardware and software
Gathers ongoing product and customer feedback and works closely with Sales and Product to channel new ideas into the product development cycle
3-4 years of experience in a SaaS company in software development, support engineering, sales engineering, or related technical fields
Significant experience in troubleshooting Oracle database (SQL query) and Unix/Linux
Proficiency with Microsoft Excel and PowerPoint
Requires a combination of stellar interpersonal and highly technical skills
Proficiency in installing, configuring and testing S/W and delivered adaptations and customization with external entities and clients
Must Haves

VRF Technical & Product Support Specialist Resume Examples & Samples

Be creative in developing better, more efficient, and more accurate methods of accomplishing department objectives, including "ease of doing business"
Create and deliver effective training programs (e.g. product installation, application, service and troubleshooting)
Utilize software tools for call tracking and Knowledge retrieval such as TIM, HVAC Knowledge Center, MS Office
Develop technical expertise for assigned products and general knowledge of ICS Control products
Continuously improve customer satisfaction and loyalty scores
May require occasional participation on global conference calls outside normal working hours
Four year degree or HVAC Technical degree with HVAC field experience supporting VRF type HVAC product
VRF installation fundamentals training and understanding are required
VRF selection and sizing tool experience is required
Effectively meet the needs of internal and external customers
Demonstrate ability to perform mental tasks such as making decisions, learning, thinking rationally and exercising good judgment

Technical Product Support Specialist Resume Examples & Samples

Principle Responsibilities
Set up structured training schedules, on a 6 month rolling cycle, to be carried out within the region
Set up training programs for indirect customers such as specifiers, end users so that they can learn from JCI the latest technologies, regulatory updates and best practices
Keep records of all trained participants along with a ID number that can be used on tech calls and bulletins etc. Ensure that regular training updates are carried out at least every two years
Be proficient in all aspects of the products sold by the company and make sure that all support materials, demonstration and test equipment are held locally
In conjunction with ME & Asia Marketing provide input into technical bulletins, manuals, “tips & tricks” and other publications so as to provide regular communication to the customers technical teams as appropriate
To keep up-to-date with new and existing standards and legislation, such UL 864, NFPA, BS, LPCB, EN54 etc
Verify and test all new products/software releases locally prior to release in the region and ensure that all training programs are up to date to reflect the latest product lines
Create a demonstration and training facility within the region. Ensure that the facility provides the appropriate learning environment for all trainees. Maintain all equipment in good working order ensuring that all product updates have been implemented
Provide input into the various NPI processes
Off-site support for technical troubleshooting and support of commissioning
Scope: South Asia regional travel as required to fulfil the role
Key Performance Measures & Metrics
Full year round training schedule
Reducing the overall call rate per customer over a sustained period
Timely resolution to customer field issues
Achievement of departments annual G&O’s