Specialist, Product Support Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the specialist, product support job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

B Swaniawski

Brennon

Swaniawski

65672 Jerad Springs

Boston

+1 (555) 199 5744

65672 Jerad Springs

Boston

Phone

p +1 (555) 199 5744

Experience Experience

Chicago, IL

Truck Product Support Specialist

Chicago, IL

Herman-Mante

Chicago, IL

Truck Product Support Specialist

To provide day to day product support to the dealer network, utilising the regional sales engineers via the engineering mailbox
Supported by and working with Product Manager and head of Product
Any other duties that may be reasonably requested by your manager
Support the product manager structuring the product range for UK and Irish markets
Work with other market company departments on block releases, in terms of homologation, transport solutions, aftermarket, marketing and pricing
Work with marketing dept. to ensure that sales master, website and brochures are up to date
To work with factory technical support service centre TSSC on supporting information customer adaptions

Los Angeles, CA

Product Support Specialist Representative

Los Angeles, CA

Beier Inc

Los Angeles, CA

Product Support Specialist Representative

Apply decisions to support and develop product sales, dealer effectiveness, overall segment growth, CPI process, process improvement, warranty policy, etc
Applying decisions to support and develop product sales, dealer effectiveness, overall segment growth, NPI process, process improvement, warranty policy, etc
Consult with dealers on process improvement methods and assist with process evaluation
Providing guidance on existing and potential customer equipment management services and improvement measures with focus on the fleet management value stream and specific customer issues
Helping to create and promote programs that increase sales and maximize price realization and profit margins (i.e. competitive warranty programs, competitive financing, machine control and guidance and market based customer support agreements)
Consult on existing and potential customer equipment management services with focus on the fleet management value stream and specific customer issues
Analyze and communicate marketplace and competitive activity as well as information systems and identification of Caterpillar systems advantages and shortcomings to Caterpillar and dealer personnel

present

Chicago, IL

Product Specialist Probiotics Product Support

Chicago, IL

Marvin-Gutkowski

present

Chicago, IL

Product Specialist Probiotics Product Support

present

Leads development of program to providing pre-shipment samples to customers. Manages that program upon completion
Leads and participates in continuous improvement projects to reduce new product development lead time and to get right first time
Initiates and manages progress of all product workflows related to creation and modification for the NAFTA region
Manages customer special (non-standard) requests for product information and samples
Manages customer acceptance projects for out-of-spec materials
Coordinates and provides administrative support for Madison site visits for probiotic customers from all regions
Aspires to hold product manager role

Education Education

Bachelor’s Degree in Information Systems

Columbia University

Bachelor’s Degree in Information Systems

Skills Skills

Site management for online booking tool and profile tool sites globally
Manage process for file downloads, uploads, and distribution for user additions, changes, and deletions in the online booking tool and profile databases
Provide assistance to client online users of profile & online booking too regarding access to tools, second level support services, user questions, and individualized training
Maintain relationship with client technical contacts to ensure timely resolution of user issues and through knowledge of SSO applications, Tool integration, and information security standards
Develop and conduct client seminars regarding online tool using online, self directed, and in person venues as applicable
Analysis of user requests and call-types to increase adoption
Analysis of transaction types, fulfillment process, reject reasons, and technology options to reduce transactional touch
Monitor Online team phone and productivity standards achieved and maintained based on company and client goals
Report and follow up on user issues and problem reports with the selected online booking tool
Liaise with online fulfillment & Navigational office leadership regarding service, client specifics, continuity planning, and upcoming technical changes

Create a Resume in Minutes

15 Specialist, Product Support resume templates

Read our complete resume writing guides

Support Product Health Specialist Resume Examples & Samples

Become an expert in the health and quality of Facebook support products
Monitor and analyze user reports for feedback and bug-related trends
Draft and execute product/feature test plans
Organize bug bash events for the team
Triage bugs and pass to the relevant stakeholder
Scope impact of bugs through data analysis

Product Specialist Enterprise Support Resume Examples & Samples

The Product Specialists will be the primary point of contact for all technical support issues including, but not limited to troubleshooting, case escalation, case management, problem resolution
This position will be the owner of the customer's issue(s) to the point of resolution
The ideal candidate must also have the ability to be proactive in advising customers of solutions by recommending products and services that will enhance the customer's security
Act as focal point for product knowledge on which they are the leads
Share knowledge and provide articles to the Knowledge Base team, and communicate new product information and known issues
Perform duties as assigned by management
Strong knowledge of security hardware, software, and management platform with emphasis on installation, troubleshooting, upgrading, integration, and client/server operations is desired
Associates or Bachelor’s Degree, especially in computer science or a related field, is desired
Professional organization certifications in computing fields are highly desirable
Equivalent technical work experience, validated through references, is considered as relevant as certifications
Strong personal interaction and telephone interaction skills at the business professional services level
Strong personal computing skills in Windows Operating Systems and Windows Server Systems
Ability to multitask and prioritize job requirements in a dynamic environment
Strong knowledge of the Intel Security product lines which include some of the following products

Product Specialist Platinum Enterprise Support Resume Examples & Samples

Minimum five years applicable experience in technical support environment with named or dedicated accounts
Extensive knowledge of TCP/IP Networking, hardware, protocols, LAN configuration, security architectures and LAN/WAN technologies
Must possess strong technical troubleshooting skills
Associates or Bachelors Degree, especially in computer science or a related field, is desired
Excellent writing and verbal communication skills
Strong knowledge of the Intel Security product lines which include the following products
McAfee MVM
McAfee DLP
Strong technical background in Microsoft Server Operating systems to include Server 2008 and Server 2012
Familiarity with SQL current versions
Knowledge of AD and security groups
Familiarity with security software, mobile applications, and enterprise mobility concepts
Firewall concepts: Ports, NAT translation, and knowledge a plus
Experience with IIS 6 and 7, CSR generation, and SSL Certificates
DNS and name resolution skills required
General understanding of network infrastructure to include DMZ, Routers, Networks, Switches, and Firewalls

Product Specialist Platinum Enterprise Support Resume Examples & Samples

Strong knowledge of security hardware, software, and management platform with emphasis on installation, troubleshooting, upgrading, integration, and client/server operations is desired - - Associates or Bachelors Degree, especially in computer science or a related field, is desired - - Professional organization certifications in computing fields are highly desirable
Progress towards, or completion of, certifications with Microsoft, Sun, or Linux is desired. Equivalent technical work experience, validated through references, is considered as relevant as certifications
Strong knowledge of the Intel Security product lines which include the following products: - McAfee MVM, McAfee DLP
Knowwledge of AD and security groups
Familiarity with security software, mobile applications, and enterprise mobility concepts Firewall concepts: Ports, NAT translation, and knowledge a plus
Experience with IIS 6 and 7, CSR generation, and SSL Certificates DNS and name resolution skills required

Product Support Specialist Diabetes Resume Examples & Samples

At least 1 year of customer service or support experience in a contact center, office or helpdesk environment or relevant work experience
Completion of secondary school
Strong oral and written language skills in: Dutch, English and French
Effective multi-tasking (navigating between programs to access customer data and input text during call)
Basic to intermediate level of math skill required to assist customers with their vital statistics
Post-secondary education
Diabetes and Therapy Knowledge
Keyboarding 40 WPM average
Affinity with Social media and computers (overall)

Associate Product Support Specialist Development Program Resume Examples & Samples

High school graduate, with technical training or technical skill aptitude
Minimum of 1-3 years technical service experience, preferably in related industries (less than 1 year considered with demonstrated technical aptitude)
Must be able to travel and reside in different geographical locations
Inquisitive, analytic, and systematic
Quick learner and able to build strong relationships
Ability to work in a team-oriented environment
Must be self-directed, have excellent initiative, strong organizational skills, willingness to learn, and strong interpersonal skills
Independent and Pro-active individual who can work alone with minimal supervision

Specialist, Product Support Resume Examples & Samples

Daily direct contact with customers via inbound calls through telephone queue and e-mail
Assist customers with suggestions and problem-solving in areas that can include Facebook, PPC, future developed online solutions and serving as account managed phone queue support backup for account managed services
Retain customer by identifying root cause of problem and determine appropriate course of action to resolve customer’s issues on own and/or involving supporting teams
Resolve customer’s issues through ticketing system, and acting as the voice of the customer; communicate necessary actions to departments such as Online Marketing Fulfillment, Modifications, and Billing or resolve issue on own
Independently make basic/minor changes to customer campaigns including photo edits, copy changes or properly communicate needed changes to other departments for implementation
Handle and effectively resolve customer escalations in detailed manner
Set appropriate customer performance expectations and promote value of product/services
Proficiently work tickets daily; correctly document communications history, actions, and status within company systems
Deliver and maintain expected productivity and quality standards within expected time frames

Junior Backline Product Support Specialist Resume Examples & Samples

Software
GUI
TCL API
Dedicated hardware

Product Support Specialist, Life Sciences Resume Examples & Samples

Requires a Bachelor's Degree in a related science field (Chemistry, Biology, Pharmacy or related subjects and 2+ years of experience in customer support; Master’s degree preferred
Detail-oriented and skilled at managing multiple tasks in a time-sensitive environment
Experience in lean 6-sigma methodology to facilitate process improvements are desired
Excellent analytical, verbal, and written skills
Strong understanding and knowledge with Windows and Mac operating systems and common software, functionality and settings of multiple browsers, MS Word, MS PowerPoint, email applications, Zip Software, and using and installing browser plug-ins is required

Product Support Specialist Representative Resume Examples & Samples

Contributing to the enhancement of customer loyalty through effective knowledge of products (machine, technology, industry), dealer services and product support requirements
Liaising among dealers, customers and other Caterpillar personnel and divisions
Becoming increasingly familiar with the company’s processes, systems and methodologies
Making more complex decisions that have greater risk issues than those associated with the less experienced representatives
Meeting expectations; deliver results, consider alternative courses of actions, make timely decisions and develop greater communication skills
Communicating marketplace and competitive activity to Caterpillar and dealer personnel
Providing guidance on existing and potential customer equipment management services and improvement measures with focus on the fleet management value stream and specific customer issues
Interpreting customer loyalty results and identify trends
Helping to create and promote programs that increase sales and maximize price realization and profit margins (i.e. competitive warranty programs, competitive financing, machine control and guidance and market based customer support agreements)
Identifying and support rollout of new products (i.e. Machine Control and Guidance, Parts, Insurance, Finance, Prime Products, Training)
Continuing to develop required proficiency level in the specified foundation competencies and skills
Understanding customer/dealer market and needs and build an understanding of how and why decisions are made within their work group and organization
Applying decisions to support and develop product sales, dealer effectiveness, overall segment growth, NPI process, process improvement, warranty policy, etc
Continuing to apply their knowledge of products, technology, industry, etc., in support of Caterpillar, dealer and customer expectations and needs
Along with manager, directing development and continual learning through experience and stay abreast of technology changes
Gaining experience in assigned territory or industry, develop communication and people relationship skills, improve problem solving techniques, build business skills, enhance use of Caterpillar systems and develop leadership basics
Staying abreast of industry and technology changes and learn to relate those changes to Caterpillar, dealer and customer needs
A college or university technical degree or equivalent Caterpillar or dealer marketing experience
3 to 5 years prior experience working directly with Caterpillar Dealers and/or mining customers
2 to 4 years prior experience in field assignments
Able to work independently and to communicate effectively with others in the work group, dealer personnel and customers
Demonstrated ability to work on increasingly more complex assignments
Full understanding of Dragline products, applications, systems, and parts
Bachelors of Science in engineering from an accredited University

Temp Product Support Specialist Resume Examples & Samples

Excellent problem-solving skills and ability to navigate challenging situations in a professional manner
3+ years of experience providing direct support to external customers by phone, electronically, and face-to-face
Excellent organizational skills –ability to prioritize, manage, multi-task, and execute projects cross-functionally
Ability to think outside the box to find solutions
Team player with the ability to encourage a positive atmosphere
You like to tinker and love technology

Ebanking Product Registration & Support Specialist Resume Examples & Samples

Participate in on-duty support rotation to support other APAC countries on HK holidays/weekends
With consultation, update the registration/Support knowledge database with any new action as it evolves
2 years working experience minimum

Seasonal Product Support Specialist Resume Examples & Samples

Demonstrated customer service expertise
Personal or professional demonstrated technical aptitude, problem solving and troubleshooting ability
Demonstrated reliable and predictable attendance

Seasonal Product Support Specialist Resume Examples & Samples

Must display strong customer support skills and always maintain professional interactions with Garmin customers and co-workers
Accurately and timely entry of orders and disposition and note customer contacts
Remain current on changes in policies, procedures, and product offerings
Must meet or exceed departmental goals and metrics
Compliance with HRD-003 (Garmin’s Attendance Policy) and other policies pertaining to the workplace
Timely completion of tasks and/or projects of basic complexity within defined process
Must exhibit professionalism, be team-oriented, possess a positive attitude and work well with others

Product Support Specialist Italian Resume Examples & Samples

Outstanding interpersonal skills, customer service and communication, both over the phone and via email
Strong work ethic; self-directed and resourceful
You are a team player and you lead by example
You are generally curious and want to learn more than is required
You are able to plan, prioritize and change between tasks without losing the main focus
Analytical mindset, troubleshooting, energetic
BA/Master degree or equivalent from two-year college or technical school; or two to four years related experience and/or training; or equivalent combination of education and experience
FTP, SQL, Property Management Systems knowledge is desirable
Strong oral and written Italian and English language skills. Other European languages are a plus
Experience using customer relationship management tools, knowledge of Zendesk and any other SaaS tools are desirable
Experience with maintenance renewal process and/or background in software preferred
Ideally you had a first experience in the customer service environment of the SaaS company
You have the desire to learn everything about technology and software and share it with others
Have a firm grasp on current technologies and practices in the web design industry

CMS Product Support Specialist Resume Examples & Samples

Logs and tracks open product implementation and maintenance actions to achieve established service level agreements
Maintains cash management customer databases
Maintains product and support files and other documentation
Escalates product and support issues as appropriate
Carries out daily product support responsibilities in a proper and timely fashion
High School - Required
1 or more years experience
Good knowledge of deposit and non-lending products and services
Detailed knowledge of operational processes related to all cash management products and service set-ups to assist in problem resolution preferable
Knowledge of PC based cash management products and services
Research and analysis
Verbal communication
Customer service
Desktop PC application use

Backline Product Support Specialist Resume Examples & Samples

Good debugging and root cause analysis skills, good English communication skills in both verbal and written
Good understanding of networking concepts (L2 switching, SNMP)
Customer oriented, ability to work with customers in a professional manner

Product Support Specialist Intern Resume Examples & Samples

Resolves client concerns raised during installation, operation, maintenance or product application or compatibility matters
Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities
Prior banking or finance related experiences a plus; personal banking experience preferred
Knowledge of FIS products and services
Organizational and time management skills required
Extremely comfortable working with computers and a variety of applications
Applicant must be currently enrolled in collegiate or have obtained a college degree coursework at an accredited university

Product Support Specialist Intern Resume Examples & Samples

Year three of a four year degree in Electrical, Electronic or Mechanical Associates degree completed
A minimum 3.0 GPA
The ability to dedicated 40 hours a week for on-site projects in Valley, NE
The ability to work over ten hours a week in overtime when required for business needs
A strong working knowledge of Microsoft Word, Excel, Outlook, and Power Point
The ability to travel domestically up to 20% of the month
Knowledge of electricity, electronics or control systems
The ability to work well in a team environment with exceptional human-relation skills
Electrical license
2017-04-22-07:00

International Product Support Specialist Resume Examples & Samples

Assist management by reviewing existing operational policies and procedures to assure that best practices are followed. Compare operating procedures of operations teams with policies and procedures to ensure consistency. Maintain knowledge of department specific policy and procedures and processing systems as it related to foreign exchange trading and wires. Responsible for assisting with preparation of management and sales presentations when necessary
Responsible for reviewing and reconciling referrals from department sales officers and preparing all monthly pipeline, referral and sales reporting. Responsible for rreconciling and validating sales bookings versus actual income. Assists in preparing marketing and sales communications and compiling prospect and customer databases as needed
Assists with new system implementation by ensuring that specifications are consistent with current policies and procedures. Will perform user acceptance testing to determine inefficiencies or errors and will effectively communicate inefficiencies and inconsistencies to vendors. Will be responsible for making suggestions for curing potential inefficiencies and inconsistencies
Responsible for creating spreadsheets for analytical support and providing monthly partner and market sales analysis reports. Will assist with compliance data requests
2 or more years International banking operations. (Preferred)

National Product Support Specialist Resume Examples & Samples

Demonstrated experience providing customer-driven solutions, support or service
Demonstrated experience with Personal Lines Insurance product offerings and services
Solid knowledge and understanding of Personal Lines Insurance industry and market trends
Strong interpersonal and facilitation skills, and the demonstrated ability to work collaboratively with internal and external clients and management at all levels

Product Technical Support Specialist Resume Examples & Samples

Provide advanced technical support, including field-based support, to Chevron's Sales, Marketing, and OEM teams for an assigned product portfolio
Provide complex technical problem solving for product application issues, including field-based interaction with Sales and large and/or strategic end-users/customers
Provide technical consultation and advisement to Chevron Sales, Marketing, Legal, and PGPA teams
Develop technical data demonstrating the value and benefits of Chevron Lubricants, including competitive differentiation, proof-of-performance, performance claims and product positioning support
Coordinate between Chevron Technology, Sales, Marketing, Legal and customers to resolve product integrity-related issues, liability investigations and/ or warranty claims
Monitor competitive product performance and positioning and advise Marketing and Technology of any product portfolio adjustments necessary to support volume and market share growth
Provide technical training to customers including train-the-trainer activities
Review advertising and promotional materials for technical accuracy. Provide technical approvals as part of Brand's Creative Approval Processes
Plan and supervise field test programs to develop claims support data and customer acceptance testing
Participate as a technical expert in product launches, customer seminars, customer visits and training programs
Bachelor's degree in Chemistry or related Science field
Experience in formulating or providing technical support for Anti-Freeze/Coolants
2+ Years of progressive experience in technical support of lubrication applications or related technical experience
Willingness and ability to travel to fulfill the requirements of the position (20%)
Demonstrated strong influence leadership and problem solving skills
Demonstrated ability to build positive business relationships
Demonstrated excellent oral and written communications skills
Advanced Degree in Chemistry or related Science field
Certified Lubrication Specialist
Proven knowledge of Chevron Lubricants and Coolants products and applications

Product Support Specialist Representative Resume Examples & Samples

Liaise among dealers, customers and other Caterpillar personnel and divisions
Be very familiar with the company’s processes, systems and methodologies
Accountable for identification, analysis and resolution of needs and problems in assigned discipline/district
Perform complex analysis work, identify and resolve problems that are more strategic in nature
Analyze and communicate marketplace and competitive activity as well as information systems and identification of Caterpillar systems advantages and shortcomings to Caterpillar and dealer personnel
Consult on existing and potential customer equipment management services with focus on the fleet management value stream and specific customer issues
Create and promote programs that increase sales and maximize price realization and profit margins
Identify and support rollout of new Gas products Continue to develop required proficiency level in the specified foundation competencies and skills
Assist dealers in business planning including and on effectiveness of meeting expected business results
Advise on existing and potential customer service issues and improvement measures
Consult with dealers on process improvement methods and assist with process evaluation
Apply decisions to support and develop product sales, dealer effectiveness, overall segment growth, CPI process, process improvement, warranty policy, etc
Apply knowledge of products, technology, industry, etc., in support of Caterpillar, dealer and customer expectations and needs and contribute to strategic planning
Prior experience in field assignments
Demonstrated ability to work independently
Ability to communicate effectively and to influence others in the work group, dealer personnel and customers
Demonstrated ability to work on larger scale, more complex assignments
Familiar with company policies and procedures with a strong department

Product Line Technical Support Specialist Resume Examples & Samples

Create Customer Product Technical Specification (CPTS)
2-4 years of experience in a manufacturing environment with printing or similar products. Experience in RFID and/or high velocity manufacturing environments a plus
Associate-s degree or BA/BS (or equivalent). Concentrations in technical arts and software highly desired
Language skills: Possess strong English language skills and be able to

Product Support Specialist, MV Transformers Resume Examples & Samples

Ability to organize and prioritize a variety of short and long term action items
Solid understanding of company products and processes
Ability to effectively communicate to a wide range of internal and external customers and suppliers (written and verbal skills required)
Knowledge of Q2C, Mainframe, Windchill
Engineering or related degree preferred, or experience with MV Transformers

Product Specialist Probiotics Product Support Resume Examples & Samples

Initiates and manages progress of all product workflows related to creation and modification for the NAFTA region
Prioritizes projects within the portfolio in line with customer-expected timing
Leads and participates in continuous improvement projects to reduce new product development lead time and to get right first time
Leads development of program to providing pre-shipment samples to customers. Manages that program upon completion
Communicates status of projects and performance metrics to stakeholders
Represents the business in decision-making for non-productive inventory
Represents the business in supply planning meetings
Represents the business in disposition and investigation of out-of-spec materials
Manages customer acceptance projects for out-of-spec materials
Manages customer special (non-standard) requests for product information and samples
Coordinates and provides administrative support for Madison site visits for probiotic customers from all regions
Occasional travel to industry trade shows and customer locations
Six Sigma training and certification will be available
A proven track record of strong project management skills for both short and long-term projects
Proficiency in SAP (or similar ERP) and Microsoft Office Suite
Ability to influence others and accomplish goals as a strong cross-functional partner
Excellent customer interaction and communication skills
Ability to focus and adapt in unpredictable and fast-paced work environment
Bachelor’s degree in technical or marketing field
Prior experience with probiotics manufacturing operations and/or quality management systems
Prior experience in probiotics, dietary supplements, or food ingredients industries
Prior Six Sigma or Lean experience and certifications

UK & Ireland Infrared Product Support Specialist Resume Examples & Samples

Work with the existing Product Support Specialists and Sale Representatives to improve sales execution and maximization of prospect conversion rates; ensuring customer needs are well qualified, presenting & demonstrating PerkinElmer solutions, effective competitive positioning of our benefits and price, and ultimately improving our win rate within the available market to grow our share position
Assist the full sales team in the development of targeted account strategies to deliver annual business & share growth targets for our key accounts
Develop high level relationships with the key influencers and opinion leaders across growth markets for the IR product line
Work with R&D, the Business Unit, Market development resources, Sales Development managers, field sales, service teams and customers to develop new application support data and sales support tools for the sales team. Sales support tools include the development of sales stories, playbooks, competitive counter attack plans and competitive positioning, sales presentation material and compelling proof data
Actively input to the business forecasting and target setting process
Provide best in class technical support to the sales team and our users; including instrument demonstrations, sample running, technical guidance on quoting and troubleshooting
Act as a technical consultant to our customer quoting process to ensure the suggested configurations meet customer needs and all commitments made fall with in the performance specifications of the instrument
Work with the Material Characteristics Specialists to generate a strong customer referral base and utilise effectively as needed
Work with the Material Characteristics Specialists to provide technical and competitor training programmes for the sales team to fill current skills gaps
Manage inventory of IR demonstration equipment such that it provides a good ROI for PKI
Manage, recommend and drive forward resolutions to customer complaints of an IR technical nature often working with the service team to identify the root causes
Contribute to the Plan and execute effective market warm-up and launch activities for new IR products
Maintain domain knowledge and expertise in relevant markets
Monitors market trends and competitive activity and how this relates to our market and competitive position; always able to effectively communicate PerkinElmer competitive benefits and company directions whilst recommending appropriate strategies and actions internally to pre-empt or respond
Comprehends target market and changing customer needs and wants; conducts market research necessary to make effective profitable decisions and provides feedback to the Business Unit for future development strategies
BSc, MSc or Phd in Chemistry
Experienced in IR technology and applications
Strong technical background, both running the systems and understanding the key applications
Strong Analytical Sciences domain knowledge and market understanding

Online Product Support Specialist Resume Examples & Samples

Site management for online booking tool and profile tool sites globally
Ensure seamless integration of tool changes and initiatives with online fulfillment operations, Online providers, and client technologies teams
Liaise with online fulfillment & Navigational office leadership regarding service, client specifics, continuity planning, and upcoming technical changes
Monitor Online team phone and productivity standards achieved and maintained based on company and client goals
Analysis of transaction types, fulfillment process, reject reasons, and technology options to reduce transactional touch
Analysis of user requests and call-types to increase adoption
Support client in communication of goals and opportunities for online tool including enhancement requests, new functionality testing, agency formatting requirements, and regional capabilities
Maintain relationship with client technical contacts to ensure timely resolution of user issues and through knowledge of SSO applications, Tool integration, and information security standards
Develop and conduct client seminars regarding online tool using online, self directed, and in person venues as applicable
Report and follow up on user issues and problem reports with the selected online booking tool
Provide assistance to client online users of profile & online booking too regarding access to tools, second level support services, user questions, and individualized training
Manage process for file downloads, uploads, and distribution for user additions, changes, and deletions in the online booking tool and profile databases
Manage Online Plan
Compile and release Global Monthly scorecard results
Support Global Document Delivery/Correx
Thorough knowledge of the Business Travel Industry
Knowledge supporting the Concur OBT from front and back end
Knowledge support CONNECT Portal
GDS experience
Correx experience
Extensive Customer Service Skills
Proficient in Excel, Word, PowerPoint and Microsoft Outlook
Demonstrate strong analytical skills
Ability to manage multiple priorities and good time management skills
Ability to understand and effectively utilize technology via the web or GBT reporting tools
Ability to manage up and set expectations to manage work flow and expected ETA’s
Consultation and Liaison skills

Shotgun Street Team-product Support Specialist Resume Examples & Samples

Manage relationships with clients - weekly and/or monthly meetings (onsite and virtual) to discuss their needs and our progress and goals
Respond to client requests and support tickets
Amaze clients and potential clients with exceptional personal attention and detailed follow-through
Support the growth of the client base by providing onsite and remote training, site tuning, sales demos and services delivery
Work with the entire Street Team to promote Client Health and Happiness on a daily basis - onsite and using GoTo Meeting, HipChat, Email, Wiki, Phone - whatever you need to get the job done
Client Advocate providing input on Product Development – both at the sprint-level and the larger Roadmap-level
Track issues and make recommendations to improve internal workflows
Educate and train clients on the latest features to maximize their investment
Experience using databases, familiarity with programming languages
Exposure to multiple workflows (VFX/Animation/Episodic/Commercial/Games)
Involvement in Industry Groups/Events (Siggraph, VES, etc.)

Product Support Specialist Spanish & Portuguese Resume Examples & Samples

That you are native Spanish speaker and strong oral and written language skills in Portuguese and English
Effective Multi-tasking (navigating between programs to access customer data and input text during call)
Diabetes and therapy Knowledge

Product Support Specialist With Slovak & Hungarian Resume Examples & Samples

Provide product oriented support and technical services for customers from countries within main responsibility
Be flexible in terms of working/ shift patterns - a mixture of morning, evening, night and weekend shifts will be required on a monthly basis. On call work attracts significant opportunuity for additional income potential
Respond to incoming inquiries (phone, e-mail) from customers concerning product operation, troubleshooting, specifications, warranty questions, parts/accessories identification or questions about their medical device; perform these activities mostly under supervision or with assistance from team members
Provide troubleshooting and resolution associated with device functionality and capability
Research issues offline as needed and conduct timely follow up calls with customers
Accurately and concisely document customer feedback and any troubleshooting completed during the call, identify trends affecting our products and provide feedback to appropriate teams (Sales, Marketing, Regulatory, and Diabetes)
Accurately and consistently capture and document customer product complaints. Follow up with troubleshooting and secure therapy continuation of the end-user Patient. Follow up on and monitor the product complaint resolution back to the customer, in close coordination with the US and local stakeholders
Participate in continuing education programs/sessions to remain abreast of product knowledge (both existing and new products)
Participate in outbound calling under supervision to pro-actively reach out to patients to review their therapy adherence, or for educational or marketing purposes

Clinical Product Support Specialist Resume Examples & Samples

Classify products with other like products within a hierarchy down to a functional equivalent level
Cross Referencing
Work with external vendors and/or internal subject matter experts to determine and validate critical product attributes such as product description, size, unit of measure, etc
Research catalogs, websites and brochures to identify and validate product function and attributes
Use Excel (including V look up) and other analytical tools to build cross references
Match products from different suppliers on the following basis
Level of Formal Education: Bachelor’s degree
Area of Study: Nursing (RN), Med Tech or related discipline
Years of Experience: 3-5 years
Type of Experience: 3 years’ experience to include: 1 year practical clinical experience

Truck Product Support Specialist Resume Examples & Samples

Support the product manager structuring the product range for UK and Irish markets
Ensure all products and variants sold are covered by approvals liaising with the type approval team
Provide on-going product information, in the form of presentation, bulletins, spec or application sheet liaising with the sales tool specialists on key changes at product block releases
Develop and maintain spec or application sheets on the top selling models in VSS and the key body types supported in our offer with the support of sales engineering team
Work with other market company departments on block releases, in terms of homologation, transport solutions, aftermarket, marketing and pricing
Work with marketing dept. to ensure that sales master, website and brochures are up to date
To provide day to day product support to the dealer network, utilising the regional sales engineers via the engineering mailbox
To work with factory technical support service centre TSSC on supporting information customer adaptions
To regularly review competitor information highlighting key benefits on Volvo and update to aid their knowledge and understanding of the latest competitor developments
Support engineering projects, shows and events where required
Preferred Technical engineering qualification to degree standard or equivalent
Experience in desktop publishing and presentations skills preferred
Ability to understand the importance of features and their benefits in a sales focussed environment
Experience from working within a sales network
Creativity and problem solving skills to propose regular plans/actions and ideas for improvements
Positive mindset and the ability to work with the team and external teams

Linux Product Support Specialist Resume Examples & Samples

25% - Support & Enablement
40% - Delivery & Execution
1-3 years of relevant work experience

RJS Product Support Specialist Resume Examples & Samples

Be the key contact supporting the sales division for consumers, retailers and Account Managers regarding winemaking and product related inquiries
Provide technical support in a busy call center environment and record issues in the quality tracker (Salesforce.com)
Present quarterly reports to the Quality Control Team (Production and R&D)
Work closely with R&D, production and other cross functional teams regarding quality related issues, providing and summarizing fact based reporting to identify trends. Work collaboratively to identify root causes and offer meaningful solutions to identified issues/opportunities
Work with cross functional teams to seek and implement product improvements regarding materials, components, packaging and overall quality enhancements
Work to improve the user friendly nature of wine kits, components and instructions
Use winemaking knowledge and expertise to thoroughly investigate issues ensuring accurate fact- based assessments and develop solutions
Develop and implement training for Account Managers and retailers on winemaking processes, faults and enhancements
Work to develop best practices and standards with respect to end user recovery when product/process issues arise to ensure a fair and timely resolution
Assess retailer environment. Recommend process and equipment improvements
Work with marketing to create winemaking videos, blogs, tutorials and other media related winemaking support materials
Ensure all product support calls are answered with courtesy and respect and ensure exceptional service consistently, assisting with replacement of wine kits where appropriate
Minimum of 5 years’ experience in customer service
General wine varietal, region and style knowledge
Intermediate winemaking knowledge, sensory evaluation and fault knowledge is preferred
Fermented consumer beverages experience is preferred
Maintenance of data information and data records
Proficient use of internal database management systems, MS Office

IT Product Support Specialist Resume Examples & Samples

Provide assistance to internal and external users through a variety of communications tools including telephone, e-mail and instant messenger
Using a customer oriented approach, manage user support tickets through their life-cycle while working collaboratively with other support functions
Perform root cause analysis of problems, execute functions necessary to resolve them and escalate as necessary
Perform system administration tasks
May perform exports and data transfers as required for completed projects
Answer general customer queries related to usage of the system
May participate in and/or lead activities required for systems lifecycle management—such as tracking defects and user acceptance testing
Advise users and other support personnel on using systems in compliance with SOPs and usage guidelines
May collaborate within the team, with other support functions and with business partners to create, review and maintain documentation and training materials
May provide training and mentoring to team members
May participate in and lead special projects as directed by team leadership
Adhere to prescribed training, policies and support procedures
Actively participate in and/or facilitate team meetings
Contribute ideas for improved operational quality and efficiency
Experience supporting OpenText Content Server functionality or similar ECM systems, preferred
Strong problem solving skills with experience troubleshooting technical issues. For example: data interface issues or client configuration issues
Ability to interact with end-users by telephone and in writing
Proficient in the English language
Effective written and verbal communication skills
Effective organizational skills and attention to detail
Ability to handle multiple priorities and meet deadlines
Self-motivated, proactive and able to work with little supervision
Ability to work effectively and collaboratively in a global team environment
Ability to work a flexible schedule as needed to meet with global colleagues