Payment Operations Resume Samples
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Payment Operations Resume Samples
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JC
J Cartwright
Jaunita
Cartwright
4405 McCullough Squares
Houston
TX
+1 (555) 970 6448
4405 McCullough Squares
Houston
TX
Phone
p
+1 (555) 970 6448
Experience
Experience
Los Angeles, CA
Payment Operations Analyst
Los Angeles, CA
Stark, Kuvalis and Stark
Los Angeles, CA
Payment Operations Analyst
- Establish training and development programs to establish, track, and maintain high-quality output for a diverse staff of support representatives
- Influence cross-functional partners like Product, Engineering, Finance, and Sales to make product and workflow improvements
- Execute playbook around partner payment risk management
- Influence cross-functional partners like Product, Engineering, and Sales to make product improvements
- Build training and development programs to establish, track, and maintain high-quality output for a diverse staff of support representatives
- Work with cross-functional partners in Product and Engineering to implement new features and streamline Payment Operations workflows
- Provide project management support for payments-related platform, product, and tool driven change initiatives
Boston, MA
Payment Operations Specialist
Boston, MA
Marks, Satterfield and Johnston
Boston, MA
Payment Operations Specialist
- You will keep Spotify customer support up-to-date with fast-paced changes, including delivering guidelines and setting up new procedures
- You will be go-to person for Spotify customer support and support them with troubleshooting and resolving of various issues
- Within the role you will liaise with many other areas of Spotify (in particular the global Customer Support, Product, Engineering, Subscription Business, Finance, Legal, Business Development, etc) and be a go-to person for many of them
- Monitors wire system and performs assigned tasks and functions including: validating system status of completed wires from previous day; performing wire end of day activities; resolving exception wires, service messages and transfers throughout the day; OFAC checks and validating phone wires
- Performs testing for system updates. Completes continued education and training to keep updated on banking and payments industry
- Accepts the receipt of Death Notice Entries (DNEs) and takes action to clear the transactions. Accepts, records and resolves all claims for reclamations from the US Treasury Department
- Oversees and manages the production schedules for pharmacy payment batches, tracer activity, projects and reporting. These activities are performed by onshore and offshore team members
present
Phoenix, AZ
Amea Payment Operations Lead
Phoenix, AZ
Huel-Wiegand
present
Phoenix, AZ
Amea Payment Operations Lead
present
- Pay Processes (50%)
- Defines the best practice model process definitions to deliver best in class standards as support in achieving process excellence in the end to end source to pay
- Creates a robust governance structure that serve as a platform of standardization and process harmonization across regions
- Create best practice model process definitions to deliver best in class standards as support in achieving process excellence in the end to end source to pay through close linkage and cooperation with the overall STP process owner and streams
- Engages with key users leading process steps to ensure compliance with best in class process execution. Through process mastery, provide guidance where remedial and corrective actions are necessary
- Ensures that KPIs will continually align to the MDLZ business strategy and process performance metrics
- Ensures that input, in-process and output process metrics are included in the implementation and execution phases of Pay standard process and SAP tool
Education
Education
Bachelor’s Degree in Physical Exertion
Bachelor’s Degree in Physical Exertion
The George Washington University
Bachelor’s Degree in Physical Exertion
Skills
Skills
- Strong analytical skills; detail oriented, as well as ability to see ‘big picture’
- Ability to take initiative and accountability for work product and able to meet deadlines
- Attention to detail, accuracy & high quality
- Ability to lift up to 30 lbs
- Ability to use typical office equipment (10-key, copier, phone)
- Ability to work in a team environment
- Ability to perform preventative maintenance duties on equipment
- Ability to work somewhat independently with minimal direct supervision
- Ability to work under pressure and meet deadlines
- Ability to plan, prioritize, organize and complete work to meet established objectives
15 Payment Operations resume templates
Read our complete resume writing guides
1
Global Payment Operations Analyst ND Shift Resume Examples & Samples
- Bachelor’s degree preferred or 5 years equivalent work experience
- Familiarity with payment product concepts
- Excellent problem solving and risk management abilities
2
Manager, Global Payment Operations Resume Examples & Samples
- Your days will be all about empowering rock star performance from your team. Whether you’re setting context on how team goals and initiatives fit into Facebook’s broader vision, creating focus on high impact work, or best aligning your team to their strengths, you’ll be a crucial component to our team’s success
- Create clear direction with your team on high-level goals and strategy
- Guide people to find opportunities to develop and grow based on strengths and interests
- Provide context, expectations, and resources to enable rock star performance
- Give clear, actionable feedback to direct reports, peers, and to leadership
- Create strong alignment with cross-functional partners such as Data, Product, and Engineering
3
Director Document & Payment Operations Resume Examples & Samples
- Develop and manage cost-effective, efficient, compliant, and accurate processing and/or service strategies and procedures, such as service call handling and escalations or transaction processing functions, to deliver a high-quality level of service for advisors and retail clients. Take primary responsibility for implementation of these strategies and process improvements among teams of on-site, virtual, and off-site vendor employees. Define and establish efficiency, accuracy, and service quality metrics for all employees and vendor contractor teams. Drive teams to meet or exceed these metrics, by effective communication of goals, monitoring progress, motivating performance, and managing expectations within all teams, as well as with internal partners
- Provide effective leadership to direct reports incorporating performance management practices through individual performance plans, periodic reviews and feedback sessions, coaching and development, as well as oversee and advise direct reports on the performance management process for associate level employees within their group
- Manage relationships with a variety of partners working on similar product lines or transactions, including on-site client service teams, product management and development, on-line service, or sales force groups, in addition to any offshore vendor contractors to effectively manage costs and ensure a seamless and cohesive client experience
- Provide project management and subject matter expertise on large scale process improvements or other projects related to products and transactions handled by their teams. This would include project leadership where appropriate as well as managing the involvement of direct and indirect reports on project teams
- Work directly with clients as necessary to resolve high urgency or highly complex service issues as necessary when escalated by leaders or coaches, including coordinating involvement of technology, sales force, or other service teams and internal partners in issue resolution and service recovery efforts
- Consult with workforce planning and service forecasting team to provide high-level leadership of staffing plans and scheduling to ensure an appropriately-trained workforce is available to meet service volume expectations. Partner with other service teams to facilitate cross-functional resource sharing as necessary. Approve overrides, account changes, or other charges, credits, or service transactions when required by company or regulatory policy or procedure as necessary
- Associate degree or equivalent
- 10+ years of relevant experience
- Previous experience leading diverse teams required, preferably within a large-scale client-facing organization
- Strong working knowledge of client service processes, policies, techniques, and regulations
- Demonstrated ability to lead cross-functional process improvement teams
- Strong communication skills and demonstrated ability working with internal partners at all levels
- Previous Ameriprise or financial services industry experience
- Series 7 and 24 required, or ability to obtain within 150 days
- Leadership or Ameriprise-specific knowledge
- Knowledge of Ameriprise client and advisor account servicing procedures and policies or financial services regulations and service
- Previous experience managing vendor relationships
- Strong knowledge and experience with Bank Deposit functions including incoming payment processing
- Strong Knowledge of managing paper workflow including document scanning and indexing
4
Payment Operations Account Manager Resume Examples & Samples
- Partner and build relationships with internal stakeholders and external payment partners to manage and optimize a successful payments business
- Develop an extensive knowledge base of our end to end billing and payment processes
- Manage our Credit Card, Direct Debit, and Alternative Payments portfolios and liaise with operational support relationships
- Lead effective weekly operations meetings with key vendors and internal partners to manage ongoing projects and issue resolution
- Manage operational aspects of payments initiatives, including holding other teams and partners accountable to their commitments
- Identify and drive opportunities to improve customer experience, payment efficiency, revenue protection, and business economics
- Produce and manage appropriate project plans, milestones and deliverables, including ensuring KPI’s are tracked and communicated
- Understand payment operations processes, procedures, and policies
- Triage and troubleshoot billing and payment issues to minimize customer and financial impacts
- Effectively establish and manage escalation path both internally and with 3rd party vendors
- Identify and mitigate risks on behalf of the company
5
Payment Operations Specialist Resume Examples & Samples
- Ability to use typical office equipment (10-key, copier, phone)
- Ability to use Image Remittance Processing equipment
- Ability to do 6-8,000 ksp/h using 10-key
- Ability to work somewhat independently with minimal direct supervision
- Attention to detail, accuracy & high quality
- Ability to perform preventative maintenance duties on equipment
- Ability to lift up to 30 lbs
6
Risk & Payments Analyst, Payment Operations Resume Examples & Samples
- Drive operational and support metrics such as satisfaction, contact rates, quality, and turn-around-times
- Design payments and support test plans for existing and new payer experiences
- Work at Facebook scale. How do we scale global support for multiple products while optimizing the impact of each support representative?
7
VP International Banking Payment Operations Resume Examples & Samples
- Processing Platform Strategy
- Support and implement strategies from Self-Service Banking to increase the use of other electronic touch points, allowing branches to improve sales and customer service
- Look for operational efficiencies to increase profitability of International Banking ATMs
- Provide operational advice and counsel on the General Purchasing Agreement program throughout International Banking for ATMs
- Look for viable business opportunities to implement indirect ATMs through third party agreements
- Operational & Risk Control Mandate
- Familiarity of the Bank’s strategy and direction
- Thorough knowledge of card based and electronic touchpoint business including systems, procedures and organizational design
- Expert ability to balance and resolve competing or conflicting goals of various countries/departments/stakeholders
- Detailed understanding of International Banking Payments business plan and objectives
- Experienced in implementations and executions of large scale process solutions across various platforms
- General HR and performance management practices
- Must be bi-lingual in English and Spanish
8
Senior Associate, Int Payment Operations Resume Examples & Samples
- To motivate staff, promote effective teamwork and encourage the continuous improvement of working practices and procedures
- In order to provide business partners and external customers with high quality service, you will contribute to the provision of appropriate training and development for team members, by organising a range of quality on the job training programmes, job rotation opportunities etc. which will help improve job skills and competency
- To ensure team members comply with all aspects of policy, procedure and statutory requirements relevant to their existing work responsibilities, duties, work practices and conduct
- To supervise the daily activity of a team of Officers/Senior Officers, ensuring that work is processed efficiently and accurately within the parameters of service level agreements, service standards and performance targets, in order to provide business partners and external customers with a high quality service
- To perform spot checks of day to day activities
- To compile statistical data, detailed reports and low level analysis for the area including volumes, errors, productivity etc., for use by management and business partners
- To comply with the law and all applicable compliance obligations relevant to the position holder's existing work responsibilities, duties, work practices and conduct
9
Project Coordinator, Payment Operations Resume Examples & Samples
- Providing detailed analysis of information along with alternative solutions and present recommendations to business area leaders for process or system improvements
- Implementation of the agreed upon solutions is also required
- The ability to understand and interpret complex and diverse information from multiple data sources is paramount
10
International Payment Operations Specialist Resume Examples & Samples
- Responsible for the international purchase administration, vendor management and assessment, employee expense processing, accounts payable management and payroll administration and processing
- Identify relevant systems and processes improvements in the vendor invoicing, payment processing, employee expenses, payroll space and liaise cross functionally as appropriate to implement same
- Support colleagues with relevant tax and compliance requirements
- Carry out ad hoc duties as appropriate
- University degree in accounting, finance or business
- Minimum of 5 years' experience managing a payment to procurement process - experience at a multinational shared service centre highly advantageous
- Excellent written and verval communication and presentation skills
- Proven ability to succeed in a fast-paced environment
- Self-motivated, adaptable and with a positive, "can-do" attitude
11
Mgr, Payment Operations & Analytics Resume Examples & Samples
- Develops, implements, and maintains internal controls to safeguard Company assets
- Establishes, monitors, and reports on capital and operating expenditures
- Provides Accounting department with monthly reporting information for financial statement preparation
- Facilitates the preparation of annual budgets
- Prepares financial and statistical analyses that include ROI and forecasts for various projects and contracts
- Oversee administration and maintenance of payments reporting systems
- Manages all operations relating to payment card acceptance and processing
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary
12
Int Payment Operations Manager Resume Examples & Samples
- Review, monitor and as appropriate develop the procurement to payment process to ensure it is as efficient, productive and automated as possible whilst ensuring compliance with the company's policies and procedures
- Establish, develop and lead the procure-to-pay team
- Liaise with both internal and external stakeholders as appropriate addressing any relevant queries to ensure that purchase orders, invoices and expense reports are fulfilled/raised/prepared on time
- Liaise internally with the finance team and with third party providers to ensure that payroll and employee expenses are processed as appropriate
- Proven ability to liaise cross functionally and with external stakeholders and proven ability to influence
- Proven business and process improvement experience
- IT savvy (including ERP experience) with advanced Excel skills
13
Core Opns-payment Operations Resume Examples & Samples
- Fresh Graduate, banking/credit card knowledge is an advantage
- Good computer knowledge (MS Office, Windows, Outlook)
- Able to read and communicate in English and Mandarin, Cantonese is an advantage
14
Payment Operations Analyst Resume Examples & Samples
- Test, train, administer user access, research and resolve payment processing issues, and drive process improvements
- Coordinate the financial aspects of payment gateway and merchant account implementations including account applications, banking integration, financial reporting, testing, and user setup
- Administer all payment gateway and merchant accounts globally
- Act as liaison to Customer Service to assist with training, research, and resolution of customer payment processing and chargeback issues
- Collaborate with the global development team to implement standard chargeback processes and development of a chargeback processing manual
- Monitor and analyze payment activity in order to identify opportunities to enhance online payment functionality
- Facilitate business expansion by coordinating payment processors and infrastructure
- Act as point of escalation of issues and problems with payment processing vendors
- 5-7 years of experience with payment processors
- Strong understanding of e-commerce processing of ACH, SEPA Direct Debit, Credit Card, Boleto, Bank Transfers
- Self-motivated, deadline oriented, fast-learner, who is a dedicated, hands-on team player ready to take initiative
- Exceptional organizational skills and strong work ethic
- Outstanding verbal and written communication skills required
- Bachelor’s degree, accounting or finance preferred
15
Analyst High Value Payment Operations Resume Examples & Samples
- This role provides operational and/or technical support to Payment Operations by specializing in critical or unique operational and/or technical expertise, supporting major initiatives, or assisting in executing strategic direction while continuing to fully utilize Payment Operations expertise
- Provides troubleshooting for complex processes or issues
- Possess specialized operational and/or technical knowledge in the Payment Operations area, which includes High Value Payments, Check Processing, Low Value Payments (ACH/EDI Services), or other areas within Payment Operations
- This role is an individual contributor role that is a subject matter expert (SME) in the assigned segment of Payment Operations
- While it does not formally supervise employees the incumbent will provide advice to all levels of staff
- Minimum of eight years proven and progressive payment operations experience or equivalent Bachelors degree in business, related field, or equivalent experience
- Strong managerial, communications, planning, organizational, decision-making, negotiations and project management skills
- Strong knowledge of assigned businesses, products, operations, systems and organization and full understanding of all industry standards applicable to the business
16
Manager, Treasury Payment Operations Resume Examples & Samples
- Responsible for managing the daily reconciliation of our transaction processing platforms and the ultimate receipt of cash into our bank accounts
- Responsible for managing the daily processing of chargebacks related to processing online credit card transactions
- Responsible for monitoring daily cash balances required for client disbursements
- Recommend solutions to and participate in design and implementation of automated reconciliation and chargeback systems and processes
- Responsible for the review and accuracy of related month-end accounting entries
- Responsible for managing and optimizing the 1099-K process
- Participant in SOC - 1 and internal audits
- Work with and build relationships with Blackbaud payment processing partners/vendors/banks
- Troubleshoot, research and recommend solutions relating to improving payment processing systems resolving issues with internal IT, Product Development teams and with third party processors
- Partner with Payment Business management to provide decision support and analysis including financial reporting and ad hoc financial analysis
- Participate in the management of Blackbaud’s payment processing and disbursement operations
- Bachelor's degree from an accredited four-year institution in Accounting, Finance or related field
- 10+ years of banking, payment processing, treasury, accounting or related experience
- Extensive experience with credit card payment processors, reconciling account balances and managing chargebacks
- Strong interpersonal skills with a commitment to customer service
- Excels at problem-solving and is process-oriented
- Superior financial data analysis skills using Excel
- Strong interpersonal skills interacting with all levels of management
- Knowledge of Lockbox operations, Card Association rules and NACHA regulations is desirable
17
Manager Payment Operations Resume Examples & Samples
- 1) Manage and maintain all credit card related processes, branded Scotiacard Debit card chargeback processing and settlement reconciliation of Payment Operations, in a manner which provides high quality customer service through effective analysis and coordination of required operational changes/enhancements
- 2) Participate in approved projects ensuring thorough input and analyses of feasibility studies, requirement documents, testing and operating documentation. Manage/co-manage any conversion projects leading to the successful migration of the various credit card systems, or any other supported platform
- 3) Ensure any changes whether recommended by countries or IB Business partners, or internally initiated within Payment Operations are properly analyzed, documented and implemented according to the Bank policy and procedures as well as third party vendor methodology
- 4) Provide the Card Centres, international branches and other operating units with accurate and timely procedural manuals for card processing
- 5) Contribute to the efficiency of applications and operational processes by fostering a strong working relationship with the various business partners (both internal and external)
- 6) Assist in the development of business cases and participate in planning sessions as they relate to the card business
- A broad knowledge of the Bank’s International structure, detailed knowledge of Credit and Debit Card products, related systems and work flows and operational processes
- In-depth knowledge of card system and Card Network Associations (Visa/MasterCard) requirements and the ability to analyse enhancements to ensure applications meet the stated standards of system and financial integrity, operational efficiency and system availability
- A very good understanding of current business practices in the financial industry, related systems in use and keep current with the rapidly changing technology and business rules in order to assess its applicability to the solution of business problems
- Results-oriented and highly motivated individual who can apply his/her knowledge to independently resolve complex user problems
- Ability to assess the criticality of operational problems and to take a systematic approach to solving problems either alone or with the expertise of others and making effective judgement calls to achieve timely resolution
- Strong organizational ability including effective time management ability and good interpersonal skills to effectively communicate with various departments and liaise with personnel at management levels
- Open minded and flexible to remain objective when presented with different ideas and able to adapt as required within a changing environment and shifting priorities
18
Payment Operations Manager Resume Examples & Samples
- Assist Payment Operations Head to deliver service efficiency and process standardization that are in line with ESC Regional and country regulatory requirements
- Build and retain business users satisfaction
- Coach, train and develop team members to effectively align team capabilities with current and future business needs
- Manage manpower staffing and resources to minimize any adverse impact to the business
- Maintain a conducive working environment to maximize productivity at all levels
- Promote a participative and consultative working environment
- Ensure compliancy to all Citibank policies/procedures and other regulatory requirements
- Experienced in handling complex transactions and payments, as well as managing small teams
- Strong team player, hardworking, detail-oriented and strong analytical skill
- Organized, ability to manage time effectively and to multi-task
19
Payment Operations Analyst Resume Examples & Samples
- Work with cross-functional partners in Product and Engineering to implement new features and streamline Payment Operations workflows
- Provide project management support for payments-related platform, product, and tool driven change initiatives
- Determine what is important, clarify next steps, and delegate effectively to meet expectations with our team internally
- 3+ years of experience in online operations, risk management, regulatory management, payment industry or consulting
- 1+ years of experience driving cross-functional projects at Facebook
20
Continuous Improvement Lead-payment Operations Resume Examples & Samples
- Proven experience in driving process improvement and looking for better ways of working
- Experience working in a highly controlled environment
- Previous experience of shared service centre operations - highly desirable but not essential
- Project or Change Management Qualification (eg; PRINCE 2) part qualified or equivalent - highly desirable but not essential
- Finance Qualification (CIMA, ACCA, ACA) part qualified or equivalent - highly desirable but not essential
21
Payment Operations Analyst Resume Examples & Samples
- Identify, investigate, scope, and escalate customer-impacting payment issues
- Influence cross-functional partners such as Product, Engineering, and Sales to make product and process improvements
- Establish training and development programs to establish, track, and maintain high-quality output for a diverse staff of support representatives
- BA/BS in Advertising, Communications, Business, economics or related field
- 5+ years of experience working in phone or chat customer support
22
Amea Payment Operations Lead Resume Examples & Samples
- Pay Processes (50%)
- Defines the best practice model process definitions to deliver best in class standards as support in achieving process excellence in the end to end source to pay
- Creates a robust governance structure that serve as a platform of standardization and process harmonization across regions
- Create best practice model process definitions to deliver best in class standards as support in achieving process excellence in the end to end source to pay through close linkage and cooperation with the overall STP process owner and streams
- Drives standardization and harmonization by providing appropriate coaching, direction and guidance for the teams that are implementing the pay model process and best Practice SAP usage, through governance and participation in region process reference groups
- Engages with key users leading process steps to ensure compliance with best in class process execution. Through process mastery, provide guidance where remedial and corrective actions are necessary
- Ensures that KPIs will continually align to the MDLZ business strategy and process performance metrics
- Ensures that input, in-process and output process metrics are included in the implementation and execution phases of Pay standard process and SAP tool
- Pay portfolio management and governance (25%)
- Together with the Global Pay Leader and Regional Pay Leads, builds and maintains the road map for improvement and change designed to engage and enlist the support of BU Leadership and key process leaders
- Through a demand planning process, influences, excites, engages and enlists leaders with global pay strategies through success stories inside and outside MDLZ and creation of business case/justification with quantifiable business benefits
- Ensure sustained success of global pay initiatives by supporting the development of the resource plan, project team requirements, time line for BU and Region implementation and models for pre-to-post-project evaluations are in place
- Provides regular updates to Region and BU Leadership as to progress, including, but not limited to milestones, success stories, updates of challenges faced and help needed
- Innovation & Continuous Improvement (15%)
- Identifies opportunities to maximize the returns of MDLZ’s strategic investments in technology (e.g., SAP), to eliminate touches, eliminate waste and eliminate rework through either innovative processes or innovative tool application
- Stays close to emerging technologies and capabilities, particularly in the customer replenishment, trade management, promotion management, point of sale, demand sensing arenas; as well as benchmarks and success stories from internal and external to MDLZ
- Leads the development of an innovation pipeline with Internal Stakeholders, MBS Process Towers and External Service Providers
- Identifies improvement opportunities that are either process or tool driven that can be expanded globally .Creates business case, justification, and identifies appropriate pilot locations
- Constantly focused on identified opportunities to leverage STP processes to eliminate touches, eliminate waste, eliminate rework, and maximize labor and transportation efficiency and effectiveness
- Determines, in close coordination with Region Leadership, the detailed roll-out plans by BU and Category
- Relationship Management and Sustainability (10%)
- Work closely with Regional pay and STP leads to ensure pay process and tool sustainability approach and timeline for assessment, training and governance are integrated
- Identifies, leverage and build key user base for retained and interface aspects of the pay process and build pipeline of succession
- Serves as Process Expert on Pay Planning Processes and Tools and lead Sustainability Plank for pay processes, including ongoing training, assessment and audit
- Owns the strategic development and maintenance of process and solution documentations that complies with internal control and audit standards
- Expertise in invoice management and STP processes
- Relationship management experience with customer focus
- Experience in Process Planning & Execution in Integrated Supply Chain
- Proven effective team leader, experience coaching, mentoring and facilitating discussions
- Knowledge of STP processes in both Developed and Developing Markets, in Mature and Non-Process-Mature Environments
- Deep knowledge of SAP
- Technical Work Experience (MS Project, PowerPoint, Excel, collaboration tools like SharePoint)
23
Payment Operations Coordinator Resume Examples & Samples
- Ensure that production reports are retrieved and balanced, escalating if necessary
- Process IMMS files to our bank partners ensuring that all bank deadlines are met, escalating whenever necessary
- Process client refund batches and handle refund exceptions on a daily basis
- Investigate and resolve returned items from bank partners
- Manage and process Manual Employee Payments(wire/cheques) as requested
- Process and investigate Cheque Exceptions from bank partners on a daily basis
- Process cheque replacement requests in a timely manner
- Process monthly run of Corporate batches in IMMS
- Maintain all banking spreadsheets for business reporting
- Provide back-up for functions during vacation and/or absences, including alternate site
- Must be flexible to work some weekends for system or hardware upgrades
- Post-Secondary Education and 1-2 years business experience in a financial environment
- Experience in operational processing and control procedures an asset
- Working knowledge of Oracle Financials or IMMS/Discoverer
- Knowledge of Microsoft Office skills
- Will provide back up to the evening shift- payment processing functions
- Must be able to work in a high volume, high pressure environment
- Must be able to work with minimal supervision
- Excellent communications skills both written and oral
- Organized and detail oriented
24
Payment Operations Analyst Resume Examples & Samples
- Help paying customers resolve any issues they may experience
- Triage and address escalations in a timely manner
- Design payments and support test plans for new and existing products
- Influence cross-functional partners like Product, Engineering, and Sales to make product improvements
- Build training and development programs to establish, track, and maintain high-quality output for a diverse staff of support representatives
- Scale global support for multiple products while optimizing the impact of each support representative
- Proficient at defining, utilizing and communicating performance metrics
- Define a path forward in an ambiguous work environment
- Define, utilize and communicate performance metrics
- 2+ years of experience scoping and executing on projects
- 1+ years of experience optimizing operations environments
- 1+ years of experience working in a geographically distributed work environment
- Experience presenting project plans to cross functional audiences
25
Payment Operations Analyst Resume Examples & Samples
- Define, track, analyze, influence, communicate and be responsible for key payment operations metrics
- Partner closely with Product and Tech teams to identify, prioritize & drive payment improvements
- Prioritize & build business justification for expansion and or improvement of payment capabilities
- Execute strategies to reduce payment expenses
- Establish payment ops best practices, influence direction based on industry knowledge and market research
- Assists in contract negotiations and coordinates evaluation of existing contracts up for renewal
- Make data-driven recommendations to the Optimization and Strategy teams. Support the Strategy team in identifying/researching new partners and or products
- Partner with Strategy and Optimization teams to assist in the execution of projects and new vendor integrations
- Assess and make recommendation to improve checkout and payment experience for buyer and sellers. Develop strategies to help influence optimal payment choice
- Work cross functionally to identify, replicate, size, and resolve payments related issues
26
Payment Operations Leader Resume Examples & Samples
- Singular focus on the customer and how operational excellence will enhance customer experience
- Ability to identify key service level requirements for each product or service
- Ability to define reporting and monitoring tools to support the service levels
- Ability to interpret reports and identify trends to increase operational effectiveness
- Improve and manage the effectiveness and efficiency of operational services between external vendors and internal teams
- Play a significant role in long-term planning including initiatives geared toward operation excellence
- Excellent people manager - open to direction and able to drive collaboration across diverse teams
- Ability to challenge and debate issues of importance to identify the best possible outcome for the customer, possibly requiring new industry standards
- Demonstrated leadership and vision in managing communication through all levels of the organization
- Enthusiastic and committed to project goals
- Excellent organization skills and program/project management capabilities
- Structured/Analytical thinker - can simplify and present complex problems and issues in an easy-to-understand manner
- Ability to understand technical matters outside personal area of expertise
- An understanding of financial transaction processing networks and systems
- Knowledge of risk and compliance controls used in the payments industry
- Comprehension of how digital wallets and alternative payment types work and the nuances of each
- 5 years experience working in the e-commerce space, including both technical and business expertise (e.g. technical implementation through legal contracts)
27
Team Leader Payment Operations Resume Examples & Samples
- Execute Citi’s performance development framework responsibilities for directly managed staff
- Proactively monitor service standards to improve compliance and the quality of the services provided to customers
- Identify current and potential process weaknesses, and take appropriate action to eliminate and improve quality and process timeliness
- Ensure the business unit adheres to the unit policies and procedures and Citi standards
- Flexibility to work in early morning & late night shifts
- Investigate and respond with root cause analysis for escalated matters and management concerns as they arise
- Identify coaching opportunities and provide feedback to direct reporting staff
- Ensure effective training and cascade of changes to agreed timelines
- Should have good comprehension skills & be attentive to details
- Managed a team for 1-3 years
- Competence in Risk & Control, detailed knowledge of Citi policies and procedures, ability to identify and mitigate emerging risks
28
Operations Manager Payment Operations Resume Examples & Samples
- Be accountable for Payment Instruction processing
- Understand the end-to-end process, required controls, systems and applications used and stakeholders involved
- Understand and act on key funds transfer drivers
- Ensure the responsible controls for payments processing are being adequately monitored and tracked for unit adherence. Develop and document action plans for issues and failures as required
- Create, update and collaborate on documented procedures for the team. Ensure effective training and cascade of changes to agreed timelines
- 8-10 years of which 4-6 years in Operational process management in Banking Operations
- Detailed knowledge of banking payment flow and accounting standards
- Track record of payment control execution
- Should have good communication skills
- Good oral and written communication skills (call outs to customers)
- Good customer service skills, service oriented
- People and Process Management, strong Communication skills
- Team building - Ability to manage diverse teams, conflict management
29
Manager, Payment Operations Resume Examples & Samples
- Operational management of the business processes and technical platforms (ACH)
- Vendor Relationships; ensure service level agreements are met with internal and external partners
- People Management; lead a team of direct and indirect reports and drive continual improvement for the organization and individuals
- Mobile Deposit, Online Bill Pay, etc
- Keep abreast of industry standards, best practices and compliance initiatives and educate the team
- Create and maintain key management reports and communicate regularly with executive leaders
- Continually communicate with all levels of the team to foster an engaged workforce
30
Manager, Payment Operations Resume Examples & Samples
- Drive team performance
- Cross functional collaboration with engineering and product teams to implement global scaled support
- Define success metrics for Payments Customer Support
- Drive team-wide results, determine what is important, clarify next steps and delegate effectively to meet expectations
- Provide management guidance on organizational effectiveness, change management, and conflict resolution
- Provide expertise in career planning, performance management, and coaching
- Be an active member of our leadership team, helping to drive the broader Risk Management Operations organization forward
- Work in a cross-functional capacity within a dynamic, rapidly changing environment
- Develop teammates’ careers and skills
- 5+ years of experience in consulting, operations management, scaled customer support, payments, finance, or related field
- 2+ years of experience driving operational workflow improvements
- 2+ years of experience defining, managing and communicating performance metrics
- Experience creating project plans and executing them to completion
- Experience presenting project proposals to senior leadership
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Payment Operations Specialist Resume Examples & Samples
- Required: One year of directly related experience, preferably in physician/hospital business office
- Must be able to communicate effectively, both orally and in writing
- Must have knowledge of general accounting functions
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Payment Operations Specialist Resume Examples & Samples
- Monitors wire system and performs assigned tasks and functions including: validating system status of completed wires from previous day; performing wire end of day activities; resolving exception wires, service messages and transfers throughout the day; OFAC checks and validating phone wires
- Monitors, validates, balances and processes ACH files including: notice of changes, charge back of returns, setups, originations, and prefundings. Assures all exposure limits for all ACH originators are within limit. Gathers data and complies the daily ACH file monitoring and control logs. Performs daily OFAC process. Validates and confirms accuracy of ACH files, clears all requests for ACH proof of authorizations, adheres to ACH rules/deadlines, and monitors ACH file exceptions thru Federal Reserve (FED) ACH Risk monitoring service. Participates and assists with ACH audits and performs SOX testing. Resolution of all ACH disputes and RegE claims adhering to ACH Rules, RegE and timeframes
- Assists and/or resolves operational issues and questions with ACH and wire transfers. Contact departments, business units, branches for both incoming and outgoing wires that need to be repaired, accounts located, service messages identified and/or clarified. Accepts internal phone calls from various areas of the bank that originate and/or receive wire transfers or ACHs. Accepts external phone calls from other banks regarding status of received or sent wire transfers and from telephone wire service clients
- Accepts the receipt of Death Notice Entries (DNEs) and takes action to clear the transactions. Accepts, records and resolves all claims for reclamations from the US Treasury Department
- Performs testing for system updates. Completes continued education and training to keep updated on banking and payments industry
- Assists in additional job duties of Payment & Commercial Services team and cross trains to assist in Commercial Services area, as needed
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Payment Operations Senior Associate Resume Examples & Samples
- Participate in the creation and enforcement of end-to-end corporate payments procedures and guidelines
- Establish new remittance processes or modify existing ones, where applicable
- Propose remittance checks, reviews, and dispute resolution processes
- Proof and audit of data and payments files
- Set up processes for handling inquiries from customers, both internal and external, related to payment systems, policies or procedures
- Support business operations team through regular analysis of revenue and costs
- Build scalable processes and identify process improvement opportunities
- Bachelor’s degree in a field related to finance, accounting, business, or operations management; Masters degree preferred
- At least three years of experience in banking operations, finance, accounting, or operations management
- At least two years experience in project management
- At least two years of experience in leading a team
- Mastery of Excel. Familiarity with Microsoft Access, Microsoft Dynamics, or SAP strongly preferred
- Exceptionally keen eye for details, with the ability to communicate data into relevant insights for business operations
- With real-world examples of ideating and implementing initiatives that have directly contributed to business transformations
34
Head of Payment Operations Resume Examples & Samples
- Lead and build Grab’s Payments Operations team into a world class operations structure
- Plan and execute strategy roadmaps for Payments Operations team which includes workforce planning, setting up end to end payments functions and working with finance to reconcile relevant accounts
- Instill and foster a change management and continuous improvement mindset
- Keep informed of industry and regulatory trends and prepare the operations team to respond effectively to the changing business environment
- Strong understanding and awareness of the competitive environment and industry trends. Identify implications and actions required
- Identify, plan for and develop strategies, services and activities to support current and future customer needs in an efficient, high quality, cost effective manner
- Implement and report (weekly, monthly, quarterly) on key metrics to monitor, manage and improve quality and efficiency
- Ensure low payment risks/losses for all cashless transactions on Grab’s platform
- Lead and manage the teams to meet targets and SLAs set on day-to-day operations
- Collaborate with cross-functional groups such as Engineering, Data Science, Customer Support, Marketing and Product Management to improve processes, system functionalities, and fraud detection methods
- Coach and guide the teams to perform at exceptional level and manage expectations with various stakeholders
- Degree or Professional Qualification in a related field
- At least 10 years of experience in leading teams
- Experience in credit/debit card payment industry, particularly in leading teams of operational personnel in the payments business
- Good understanding of the fraud space with hands-on knowledge of fraud, payments and risk
- Strong experience with metrics and reporting, and tools like Zendesk and Excel
- Excellent written and verbal communication skills along with strong leadership skills
- Detail-oriented and efficient time manager who is able to thrive in a dynamic and fast-paced working environment
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Payment Operations Resume Examples & Samples
- Accountability for system controls including Monitoring and Managing the Control Equation of Data Entry Models of system interfaces, Ecosystem Design Integration Effectiveness, Risk Monitoring of Applications Breakdowns, Leading IT with quality improvements of system evolution on stability, Improving FMEA of Applications
- System Interfaces-Data and Delivery Consistency on Performance of Applications: Reconciliation between different interfaces to identify possible inconsistences in ecosystem. Working with IT developing predefined and customized automated reports to improve system stability. E2E resolution and incident Management Coordination with Local CSA which includes, Control of Batch Processing, Interface Analysis
- User Usability Management with optimization of screen navigations by execution teams and Improvements including system parameterization and administration
- Bachelor (4-year) degree, with a technical major, such as engineering or computer science
- 6 to 8 year’s system administration experience in Banking Industry
- Knowledge of, or the ability to gain a sound understanding of, system administration of mid- range business systems and databases
- Well-developed problem solving / decision making skills
- High level oral and written communication skills,
- Strong work ethic with the ability to work under pressure, set priorities, plan and organize
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Assistant Director of Payment Operations Resume Examples & Samples
- Leads and directs management level staff in developing new or existing program operations designed to improve or expand departmental services
- Coordinates and directs the work efforts towards researching new technologies, reviewing performance against goals and objectives, and evaluating programs for deficiencies and accomplishments
- Coordinates work efforts with management in developing strategic plans and implementing changes in staffing, operating procedures, and work processes designed to improve the administration of programs
- Functions as the head of an operational division or section with a department accountable for the management of the organization’s work operations, direction and oversight of staff, and control of budgetary and administrative functions
- Graduation from an accredited college or university with a Bachelor’s degree in Management, Human Resources, Business Administration, Public Administration, or a directly related field, supplemented by at least five years of experience related to the responsibilities of the position of which two years must be in a supervisory role related to the responsibilities to the position
37
Payment Operations Analyst Resume Examples & Samples
- Develop and manage end-to-end processes for payee on-boarding and payment execution
- Drive operational and support metrics such as precision, quality, and turn-around-times
- Identify, investigate, scope, and escalate customer-impacting payout issues
- Influence cross-functional partners like Product, Engineering, Finance, and Sales to make product and workflow improvements
- 1+ years of experience in team-based project management, managing core project components
- 1+ years of experience presenting project plans to cross functional audiences
- 1+ years of experience structuring processes with imperfect toolsets
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Manager Payment Operations Resume Examples & Samples
- Function as a main counterpart for the markets, Agile check out team and IT for daily operational payment topics and within given timelines
- Support markets with day to day payment issue resolution
- Monitoring and analysis of sales transactions to identify patterns of suspicious activities
- Assess the existing eCommerce system and process landscape to identify vulnerabilities and recommended improvements
- Accountable payment project lead for market expansions and new payment methods
- Identification and implementation of payment process improvements
- Provide insights and recommendations to support process enhancements to the payment experience and risk management solution
- Handling of investigation requests from law enforcement authorities in alignment with legal and data protection departments
- Be the operational center of excellence
- Strong experience with risk and payment management tools (esp. Adyen / Cybersource)
- Experience with fraud prevention and analysis
- Strong IT skills with an emphasis on Excel
- Extensive problem solving and analytical skills
- Project management and project monitoring experience
- Ability to manage multiple priorities under tight timelines
- University degree in information technology or business administration preferred. Alternatively, working experience as apprentice (industrial clerk)
- Ideally 4 to 6 years of experience in payments, eCommerce risk management or related functions
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Operations Specialist, Payment Operations Resume Examples & Samples
- Responsible for effectively and accurately processing routine and non-routine activities/transactions by drawing on multiple information sources and understanding multiple effects of a transaction
- Meet or exceed all department contribution and accuracy standards, to deliver world class service to our clients/branches, and support department instantaneous fulfillment measures
- Maintain a continuous focus on Risk Mitigation/Controls, to protect our clients and the firm
- Identify and Escalate potential fraudulent activity, recognize red flags and unusual patterns of client activity
- Share an example of red flags/unusual patterns of client activity, either from your work or an article about a recent industry event, with your peers in a team meeting
- Continuously improve, innovate, and prepare for the future to support the needs of our clients/branch
- Support upcoming process improvement/technology changes. Actively contribute to the conversation around proposed changes, and ensure you have the knowledge needed to support changes that are implemented
- Handle escalated issues requiring in depth research, communication with other areas of the firm and/or outside contact and work directly with the branch on resolution
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Payment Operations Specialist, Banking Resume Examples & Samples
- Provide processing backup as required by resource constraints
- First level resolution of departmental escalations
- Reallocation of resources due to unexpected impacts
- Repair Desk functionality
- Seibel monitoring
- All audit of daily packages; approvals as required
- Penalty and Interest investigations
- EDI investigations
- Other duties as assigned with respect to all departmental processing
- Some post-secondary education and/or 2-3 years’ experience in a financial environment
- Experience in a payroll environment, preferably tax processing
- Proficiency in Microsoft products and Case Management Software
- Knowledge of Oracle Financials, technical knowledge of iMMS
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Accounting & Payment Operations Manager Resume Examples & Samples
- Review all payments meet accounting and tax requirements as well as compliance with local and Regional policy
- Perform Cash Flow planning on weekly basis and communicate closely with FP&A team
- Review New City Operations accounting and Finance requirements
- Review the Incentives scheme designed by Rewards and Incentive scheme and review before the release on weekly basis
- Involve in accounting process of new business and product
- Any other jobs assigned by Senior Finance Manager
- Performing Payment reconciliation
- Interact with Business Unit to understand the new business and support new business operation in Accounting and Payment
- Bachelor Degree or Master Degree in Accounting
- Knowledge in Taxation (is added advantage)
- Good command of written and spoken Thai and English
- Can work under pressure with dynamic start-up environment
- Strong leadership and supervisory skills, excellent communication skills and comfortable to go into accounting details of the team
- Minimum 8 year experiences in accounting function and minimum 3 years in Manager level
- Experience of managing a sizeable Accounting team
42
Payment Operations Analyst Resume Examples & Samples
- Become an expert in core payments support infrastructure, tools, systems, and data
- Collaborate with our Payments Operations Teams in determining support requirements that allow new products to scale
- Manage complex projects and coordinate new product support across numerous operations stakeholders
- Develop, monitor and analyze product and operational health metrics
- 2+ years of experience working in scaled operations
- 2+ years of experience with managing projects across multiple business areas
- 2+ years of experience prioritizing conflicting demands
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Payment Operations Supervisor Resume Examples & Samples
- Build and retain business user’s satisfaction
- Maintains an open two-ways communication among co-worker, subordinates, and superiors in order to achieve a conducive working environment
- Generally responsible for small-sized team
- Resolve day-to-day center issues independently
- Manage attendance and time keeping of team members
- Strong communication to include ability to manage and grow team, maintain healthy and well-balanced communication with regional and country supervisors, and to liaise with various business users
- Technical skills to include MS Office and learning new applications
- Proficiency in English, both verbal and writing
- Possess a high level of personal integrity
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Manager Payment Operations Resume Examples & Samples
- Monitor cash operations process for timeliness and accuracy
- Assure cash deposit hit appropriate bank accounts
- Assure Daily Balancing of aggregate payments received versus aggregate payments posted
- Report daily progress to Operations and Treasurer
- Manage payment processing staff to assure payments are processed within 24-48 hours of receipt and ensure a complete and accurate month-end close
- Manage staff performance, conduct performance review, and take appropriate action
- Interview all candidates and make hiring decision
- Work with peer managers to train all CBO staff
- Ensure compliance with Policy & Procedure by auditing processing operations
- Research any balancing discrepancies
- Escalate issues beyond span on control to Director, CBO
- Interface with other groups to ensure quality process and optimal performance
- Act as back up and support for the team during periods of high volume
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Director of Payment Operations Resume Examples & Samples
- Bachelor’s degree, MBA, and / or equivalent industry experience
- 10+years related payment operations experience; 7 years successful experience managing multi-unit teams
- AAP preferred
- In depth knowledge of all relevant banking and regulatory rules and policies related to payment operations, as well as expertise in electronic payment processing including current industry processing models and future industry strategies. An understanding of the global trends in electronic payments including Faster Payments, International Remittances, Global Money Movement and disruptive payment landscape
- Ability to analyze, assess, design, and adjust process flow for payment operations and the related quality and efficiency impacts. In-depth knowledge of principles, policies, and practices related to payment operations
- Ability to develop new policies and procedures in response to, and in anticipation of, changes in the business and regulatory environment
- Professionally Agile- Supports and adapts new values, attitudes, norms and behaviors, that support new ways of doing work and overcome resistance to change. Builds consensus among clients and stakeholders on specific changes designed to better meet their needs
- Strategically Agile- creates competitive and breakthrough strategies and plans, anticipates future consequences and trends accurately, has broad knowledge and perspective, and articulately paints credible pictures and visions of possibilities and likelihoods
- Collaborative-creates effective partnerships to drive cross functional communication and coordination, engages multiple stakeholders in projects and coordinates activities to maximize results, offers assistance to others in order to achieve results and welcomes input to get a better outcome
- Highly developed leadership skills-communicates, inspires and motivates others to achieve a shared vision, operates effectively in a matrix environment, shares resources in support of broader corporate objectives, forms strong relationships to influence support for proposed business solutions and ideas, serves as a resource for others and is sought out for his/her ideas and opinions, takes initiative to achieve results
- Ability to Influence and motivate entire units by communicating a compelling, optimistic and inspired vision or sense of core purpose
- Ability to manage intense incidents in terms of incident identification, scope assessment, solution analysis, remediation and communication protocols. Post mortem analysis and corrective action planning
46
Payment Operations Manager Resume Examples & Samples
- Provide employees with the tools and training necessary to succeed. Completing standard supervisory responsibilities including, but not limited to, one-on-one’s, team meetings, quality assurance reviews, hiring, terminations, corrective actions, and performance evaluations
- Lead the team responsible for mitigating our chargeback-related losses by reviewing, processing, and responding to all of the chargebacks and payment disputes that the company receives directly from the payment processors with a focus on the continuous optimization of work processes and results
- Manage the day-to-day working relationships with all of the company’s payment processing relationships while also acting as an escalation point for any customer or system-related payment processing concerns
- Support the company’s payment acceptance strategy, acting as a liaison between internal technical teams and external vendors to launch new payment types, processors, currencies, and continuously optimize the payment experience
- Lead efforts to implement and maintain the necessary dashboards/analytics to identify opportunities to maximize results (i.e. payment approval, order completion, chargeback recovery, etc), while also creating and delivering ad hoc reporting/presentations with insights and actionable recommendations
- Represent the company working closely with external payment processors, providers, financial institutions, and other vendors to optimize approval rates and overall results. Some travel required
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Director, Bundled Payment Operations Resume Examples & Samples
- Annual department budget is prepared timely and adhered to
- Policies and procedures are updated annually (more often if necessary)
- Staff is maintained at an adequate level and receives appropriate training to perform job
- Staff have clearly defined and up-to-date job descriptions with specific goals and objectives
- Employee issues ( performance, behavior, compliance with policies, etc) are addressed timely and appropriately in accordance with company policies
- Work with leadership to set goals and achieve quality/financial outcomes for IASIS with respect to its contract and/or mandatory participation with CMS
- Effectively communicate program success and failures to IASIS executives
- Drive care redesign, process improvement, and efficiencies within and across programs
- Documents “lessons learned” and opportunities for improvement in bundled payment program
- Share success and opportunity factors with gainsharing entities
- Manages gainshare process
- Positive beneficiary experiences through BPCI-eligible cases at IASIS hospitals
- Data collected on BPCI beneficiaries is maintained so that IASIS may monitor performance
- Standardized IASIS protocol for bundled payment success
- Growth in number of bundled payment lives through new, profitable program growth
- Intimate knowledge of payment reform and healthcare/insurance industries
- Excellent verbal communication and presentation skills for work with senior hospital executives, physicians, and vendors
- Ability to travel up to 30%
- Ability to work with others frequently
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Payment Operations Specialist Resume Examples & Samples
- Oversees and manages the production schedules for pharmacy payment batches, tracer activity, projects and reporting. These activities are performed by onshore and offshore team members
- Perform account reconciliations and analyses
- Assists on external and internal audits
- Generate standard and ad - hoc reports as required
- Develop innovative approaches for continued improvement in efficiency and effectiveness
- Assist with complex reconciliations that involve Billing and Payment data. In addition, perform, analyze and report on findings of the reconciliation
- Assist with running and analyzing reports from claims data warehouse, RxC online reporting tools, MS Access & Excel
- Partner with other departments, including Retail Network Ops, Provider Relations, Claims Operations and IT for payment batch / checks monitoring, payment tracer questions and other ad - hoc processes
- Reviews weekly RXACH schedules and payment files
- Performs network audit payment hold activities
- Assists in creating yearly payment schedules
- Performs key SOX controls for pharmacy payment accuracy, completeness and cutoff
- Performs weekly unclaimed and abandoned property activities
- Prepares reporting for client performance guarantees and CMS / state regulators for prompt pay compliance
- Provides payment backup support for COGS / Claim Payable and billing / revenue Blackline recons
- Bachelor's Degree (or higher) OR High School Diploma / GED with 8+ years in a business operations role
- 3+ years of professional experience in business management, finance, accounting, or related function
- Experience with data mining / query or analytics
- Proficiency with Microsoft Office (specifically Microsoft Excel)
- Previous experience in payment operations (ex: electronic fund transfers, tracers, complex reconciliations, internal / external audits, yearly payment schedules, etc.)
- Bachelor's Degree (or higher) in Business Administration / Management, Accounting, Finance, or related function
- Healthcare background
- Previous CPA experience
- Experience with business operations
- Previous project management experience
- Strong verbal and written communication skills as the position requires interfacing with other departments and clients
- Strong analytical skills; detail oriented, as well as ability to see ‘big picture’
- Ability to work and contribute in a team environment, as well as work independently
- Ability to take initiative and accountability for work product and able to meet deadlines
- Solves complex problems on own; proactively identifies new solutions to problems
- Ability to plan, prioritize, organize and complete work to meet established objectives
49
Risk & Payment Operations Analyst Resume Examples & Samples
- Become an expert in core risk/payments infrastructure, tools, systems, and data
- Collaborate with our Risk/Payments Operations Teams in determining Risk & Support requirements that allow new products to scale
- Communicate effectively with key cross-functional partners, including Engineering, Emerging Products and others during design, build, launch, and expansion phase of product life cycle
- Develops project schedules based on the product requirements, technical challenges, tooling lead-times and business needs
- Focus on execution
- Work with project leaders to develop best practices and production processes in a quickly-changing and dynamic environment
- Manage a series complex projects and coordinate new product support across numerous operations stakeholders
- Manage communication within and between online operations
- Influence and lead efforts with key cross-functional partners, including Product, Engineering, Design, Policy and others during design, build, launch, and expansion phase of product life cycle
- Ensures project documents are complete, current and available for staff and leadership review
- Able to see challenges before they arise, create plans to manage the tasks and alleviate the risks, and pitch in to execute those plans as needed
- 3+ years of experience in Program Management
- 3+ years of experience working with cross-functional teams
50
Payment Operations Team Lead Resume Examples & Samples
- Oversees, coordinates, and verifies the daily activities of Payment Operations team
- Participates in daily production activities including wire transfers, ACH processing, research investigations, reporting, balancing and SOX testing review
- Resolution of difficult or more complex or escalated situations that may involve deviation from normal operating procedures with management support and guidance
- Assists in development and maintenance of Payment Operations policies and procedures to satisfy corporate, legal and regulatory guidelines and requirements. Responsibility includes regular and frequent review of the work of the team to ensure that written procedures match current processes
- Communicates effectively with immediate manager on all important department matters and developments. Includes responding to questions from internal departments and management regarding department activities
- Participates in testing system changes. This may include the development of requirements and procedures of new system features
- Facilitates comprehensive training to appropriate staff members on bank system and job functions. This includes compliance/regulatory updates and revised/updated procedures
- Continually analyzes department work flow and functions to gain efficiencies and reduce expenses
51
Payment Operations Specialist Resume Examples & Samples
- Monitors, validates, balances and processes ACH files including: notice of changes, charge back of returns, setups, originations, and prefundings
- Assures all exposure limits for all ACH originators are within limit
- Gathers data and complies the daily ACH file monitoring and control logs
- Performs daily OFAC process
- Validates and confirms accuracy of ACH files, clears all requests for ACH proof of authorizations, adheres to ACH rules/deadlines, and monitors ACH file exceptions thru Federal Reserve (FED) ACH Risk monitoring service
- Participates and assists with ACH audits and performs SOX testing
- Resolution of all ACH disputes and RegE claims adhering to ACH Rules, RegE and timeframes
- Assists and/or resolves operational issues and questions with ACH and wire transfers. Contact departments, business units, branches for both incoming and outgoing wires that need to be repaired, accounts located, service messages identified and/or clarified
- Accepts internal phone calls from various areas of the bank that originate and/or receive wire transfers or ACHs
- Accepts external phone calls from other banks regarding status of received or sent wire transfers and from telephone wire service clients
52
Payment Operations Coordinator Resume Examples & Samples
- Minimum of 4-5 years of relevant experience in Accounts Payable or accountant role
- Experience in various software productivity programs (e.g., Excel, Access, Outlook/Exchange, SharePoint, ShareFile, Visio) which might help to solve business problems
- Demonstrated understanding of finance and accounting fundamentals
53
Project Coordinator, Payment Operations Resume Examples & Samples
- Assisting in coordination of project tasks under the direction from team leader and/or project leaders. May lead small efforts
- Adhering to pre-defined processes and procedures for effective project management
- Assisting project leaders in carrying out project duties and tasks, coordinate project meetings, assist in gathering requirements, and maintain project information
- Assisting with monitoring, tracking and communicating progress against project plans. Also lead or assist with issue and risk identification and resolution
- Understanding the project objectives and measurement criteria
- Ensuring project deliverables meet the business area's need by assisting in quality assurance testing
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Operations Specialist, Payment Operations Resume Examples & Samples
- Reviewing and verifying documents and transactions associated with transferring funds in and out of Edward Jones accounts
- Apply critical thinking skills to prevent fraud in order to mitigate Firm risk and protect the best interests of our clients
- Approve exception requests and uses a high level of discretion in decision-making
- Deliver service excellence and resolution and resolution when responding to verbal and written inquiries from teammates, branches and other departments
- Process pending items accurately and efficiently, including verifying documents and transactions for completeness
- Fraud prevention in order to mitigate Firm and client risk
- Promote positive communication both within the team/department and when working with Branch Offices
- Contact banks and validate bank account ownership and information on high dollar transactions
- Review oversight reports and determine if appropriate signatures and authorizations are on file
- Grow and maintain knowledge on multiple processes
- Utilize critical thinking while in the daily work to provide process improvement, and innovative, ideas to the team
