Payment Operations Job Description
Payment operations
provides technical expertise and document creation related to software applications such as PowerPoint, Word, Outlook, etc.
Payment Operations Duties & Responsibilities
To write an effective payment operations job description, begin by listing detailed duties, responsibilities and expectations. We have included payment operations job description templates that you can modify and use.
Sample responsibilities for this position include:
Work closely with other Client Service groups and service partners
Respond to emails from TCS vendors regarding claim issues along with monitoring their emails to make sure there is no correspondence between them and clients
Approve payable and invalid claims
Send out claim letters to clients
Reconcile control accounts
Weekly follow up with clients via email or phone regarding pending claims
Weekly KRI conference calls on status of pending claims
Handle escalated issues both internally and externally
Monthly TDABC reports and updating depth charts on TCS progress
Provide BRM desk with daily P & L figures
Payment Operations Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Payment Operations
List any licenses or certifications required by the position: CDCS, IRA, PCI, CAMS, CAPA, DSS, PMP, CITF, QSA, PMI
Education for Payment Operations
Typically a job would require a certain level of education.
Employers hiring for the payment operations job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Finance, Accounting, Business/Administration, Business, Economics, Mathematics, Statistics, Education, Management, Associates
Skills for Payment Operations
Desired skills for payment operations include:
Excel
MS Office: Word
Cash management industry
Products and services
Outlook
Powerpoint
Outlook and Powerpoint
Payment operations
Treasury Management services
Adhere to Flagstar's internal compliance policies and procedures
Desired experience for payment operations includes:
Liaise with BRM desk to resolve aged items and update all claims for risk meeting
Update share point monthly for Baltimore & Glasgow CSG
Responsible for day to day support to Business Units and their supporting areas
Effectively manage a moderate number of applications business rules, processes to be able to provide solutions and support during production problems
Identify application deficiencies and provide /recommend solutions to the support team and business unit(s)
Create accurate and complete system change request documents for SCRs, obtaining BU approvals, advice to technical and Release teams and saving all evidence in folders created in Sharepoint
Payment Operations Examples
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Payment Operations Job Description
Job Description Example
Our innovative and growing company is hiring for a payment operations. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for payment operations
- Extensive liaison with a broad spectrum of internal business units to research outstanding cash receipts and fails, with the Liquidity Management team to assist in daily funding of firm bank accounts, and timely use of excess funds received
- Maintain close relationships with market counterparts, agent banks daily interaction with Global Treasury Operations teams in Tokyo, Hong Kong, Singapore, Bangalore, New York and Salt Lake City
- Maintenance and development of straight through processing levels, and production of necessary reporting for Senior Management
- Analyse and resolve settlement exceptions, escalate risk items to management and the business
- Responsible to provide a disciplined approach, using enterprise tools and best practices, in providing support/guidance to the Business Unit
- Accountable for ongoing satisfaction of clients by ensuring deliverables are met
- Supervise and execute day-to-day supervision of payment activities, Foreign Exchange (FX) / Money Markets (MM) trade confirmation and settlement and daily trust fund rebalancing process to enable efficient provision of services and in compliance with regulatory requirements
- Conversant with Society for Worldwide Interbank Financial Telecommunication (SWIFT), local Real Time Gross Settlement (RTGS) operations and anti-money laundering requirements pertaining to payment transaction processing
- Assist the team head in implementation of ad–hoc duties and assignments
- Implement control and security measures to protect the Bank from operations risks
Qualifications for payment operations
- 1-2 years experience in payment processing
- 1-2 years experience in a Banking role
- High school diploma or GED and six months cash handling experience
- A minimum of 3+ years related Operational Management and People Management experience is required
- Demonstrated leadership experience and ability to interact with all levels of management
- Motivated self starter with a willingness to work a flexible schedule based on the needs of the business
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Payment Operations Job Description
Job Description Example
Our innovative and growing company is hiring for a payment operations. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for payment operations
- Keep abreast of market practice, changes in regulatory requirements to ensure all payments are in compliance with regulatory requirements
- Support business development and special operation related assignment, including remittance and cash management product development
- Assisting Operations subject matter experts (SME’s) with understanding project scope and objectives
- Research refund check issues
- Monitors the competition, any changes in the marketplace and regulatory environment that could influence contract elements and terms
- Conduct a global end to end review of payments processes and create the global TOM
- Create the global change plans to implement the TOM, including staff, systems, locations, budget and implement the agreed TOM
- Ensure a controlled, automated and risk-mitigated process
- Develop a detailed knowledge of the organization and each of the work-streams to be able to capture all relevant data to be able to carry out the responsibilities of the role
- Own the end to end process for each of the work-streams ensuring controls are enhanced, risk is reduced and we that we are compliant
Qualifications for payment operations
- Previous experience in Operations and/or the Financial Services industry
- Motivated and reliable with ability to work well in a dynamic team oriented environment
- Ensure updates to the overall end-to-end processes and procedures manuals (new content and changes to existing information), escalation and support hand-offs documents
- Strong understanding of Retail Products/programs/services, processes, 3rd party vendors, policies, regulatory requirements and internal compliance requirements
- Experience using formal business analysis tools and techniques, RUP/use case, Blueprint etc
- Self-starter – the incumbent must be able to lead workshops and help formulate requirements, options and solutions with an ability to get things done through others
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Payment Operations Job Description
Job Description Example
Our company is hiring for a payment operations. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for payment operations
- Providing governance support of payment processes within Card Centres, International branches and other operating units
- Organizing and managing new processes and procedures, particularly in relation to all monetary activities such as card daily portfolio balancing, settlement, reconciliation, chargeback processing
- Assisting the Card Centres in finding timely resolution to operational issues that have financial impact, initiated by Card Centres and other operational units in relation to Credit Card operations
- Ensuring that in the process of execution of all functions relating to Credit Card operations optimum financial integrity and operational efficiency are maintained at all times
- Extending a high level of professional service to both internal and external business partners consistent with Scotia Service standards and procedures
- The Payment Integrity Operations Manager is responsible for selecting, coaching and continuously motivating team members to achieve high levels of performance
- Perform timely and accurate IDEAL/SWIFT cash transfers
- Perform timely and accurate generation of internal reports and metrics
- Escalate exceptions and client feedback per escalation matrix
- Drive culture and process change through participation in SMART Ops related initiatives
Qualifications for payment operations
- Prior transaction services/financial services experience
- Relevant tertiary studies would be advantageous
- Minimum of 5+ years of experience within the payments industry or related field
- High orientation/attention to detail
- Assertive and require minimal supervision
- Ability to analyze & research to resolve and communicate issues
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Payment Operations Job Description
Job Description Example
Our company is looking to fill the role of payment operations. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for payment operations
- Mobile Deposit, Online Bill Pay
- Actively assesses field collection performance and implements improvement plans and tactics when needed
- Participates and contributes to the budget process and maintains financial parameters established in the budget
- Forecasts and monitors Payment Service department budget
- Analyzes business trends and takes necessary actions to ensure operational efficiency and success
- Analyzes KPI data against weekly and monthly trends to identify opportunities for improvement in Division collection activities
- Leverages superior communication skills and possesses the ability to effectively and dynamically communicate to senior level audiences
- Fosters various avenues of communication across the Regions, Call Center, and OCAs to ensure clients, employees, and business partners remain informed, connected to the broader strategy and have an outlet for conveying questions and innovative ideas
- Builds high performing teams, leveraging individual capabilities and strengths, and develop talent management plan for the Cash Processing Team to ensure we attract and retain top talent to the group and have effective management of succession needs for all critical roles
- Build on the knowledge and skills of the team by re-allocating the work of team member so as to develop new competencies for employees
Qualifications for payment operations
- At least 1 year customer service experien
- Degree holder in Finance, Business or related disciplines
- Minimum 10 years relevant experience in remittance/settlement area, with at least 5 years at managerial level
- Excellent knowledge in payment products, global payment industry practice especially familiar with RTGS, Clearing House Automated Transfer System (CHATS) and SWIFT
- Sound knowledge in daily trust fund rebalancing
- 2+ years of experience managing daily operations of multiple functions/departments across business units in a large organization
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Payment Operations Job Description
Job Description Example
Our company is looking to fill the role of payment operations. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for payment operations
- Continuously identify opportunities to enhance our service and value proposition for clients globally
- Accountable for ensuring the operational efficiency/effectiveness of the Production for activities under responsibilities
- Ensure procedures and controls are adequate to ensure compliance with applicable Regulatory requirements corporate audit and risk management requirements
- Responsible for significant contributions to the development and setting of the strategic direction for our FWAE business in partnership with Enterprise-wide leadership to include vision, mission and 1 and 3 year plans
- Responsible for overseeing the support operations and matrix partners of Provider Behavior Operations
- Accountable for driving operations with shared P&L responsibility
- Lead the implementation of the strategic plan to meet and exceed financial commitments to their clients
- Establish business cadence (weekly, monthly, quarterly business reviews) within areas of accountability to ensure results are met and exceeded or evolve existing business cadence to drive higher levels of performance
- Accountable for financial and non-financial results (budgets and actual) project management and implementation, staff management
- Partner with matrixed organizations
Qualifications for payment operations
- Develops overall operational plans for assigned areas of operations
- Bachelors degree or military expereience
- Minimum 2 years in bank operations
- Bachelor's degree required, preferably in Accounting, Finance or business related field
- Minimum of 5 years of Benefit Payment Services or related retirement experience preferred
- Minimum of 2 years supervisory or management experience, ideally in a team environment