Payment Associate Job Description
Payment associate
provides direction for budget development, contract mapping and invoice processing questions in relation to the payment process.
Payment Associate Duties & Responsibilities
To write an effective payment associate job description, begin by listing detailed duties, responsibilities and expectations. We have included payment associate job description templates that you can modify and use.
Sample responsibilities for this position include:
Track and manage metrics, coach and develop associates, oversee quality assurance, and resolve system issues
Ensure processes are documented, projects are prioritized, and business objectives are met
Identify and drive process improvements that improve customer experience, lower costs and ensure highest quality loans
Collaborate with others across multiple departments and lines of business
Continuously analyze current business work flows and productivity/efficiency results in order to seek process improvements
Develop strategies in a fast-paced environment where new variables are constantly emerging
Manage staffing and financial budgets
Coordinates cross-functionally on an independent basis
Recommends process improvements within the team and department and is involved in execution of corresponding projects
Acts to ensure all service levels are met/exceeded
Payment Associate Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Payment Associate
List any licenses or certifications required by the position: PMP, CAPA, AHFI, CFE, CITF, CDCS, GST, ASCP
Education for Payment Associate
Typically a job would require a certain level of education.
Employers hiring for the payment associate job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Accounting, Finance, Business, Education, Supervision, Counseling, Psychology, Health, Business/Administration, Social Work
Skills for Payment Associate
Desired skills for payment associate include:
Clinical trial payment process and familiarity with investigator contracts and budgets
Previous interaction with operational project teams and investigative sites
MS Office applications
Payment processing
Relationship contract information assigned
Ability to respond to customer inquiries
Accounting
Assigned relationship contract information
Basic automotive repair terminology
Clinical trial process
Desired experience for payment associate includes:
Understanding of the European cash management regulatory and market environment
Exposure to working with external clients
At least a High School Diploma, GED, equivalent certification, or military experience
At least 2 years of Bank Operations and/or ACH Experience
May have transaction approval, where applicable
Resolves issues independently, escalates issues effectively to appropriate teams or individuals
Payment Associate Examples
1
Payment Associate Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of payment associate. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for payment associate
- Candidate will partner with and help to improve ACH systems and processes
- Supporting the initiation and authorisation of non STP (straight through processing) payments for multiple clients across various products line
- In order to provide business partners and external customers with high quality service, you will contribute to the provision of appropriate training and development for team members, by organising a range of quality on the job training programmes, job rotation opportunities which will help improve job skills and competency
- This role supports the UHCPI Planning & Governance team and may be involved in projects across the breadth of Payment Integrity interfacing with any or all of the Operational teams as necessary
- Partners with UHC and Optum Shared Services to build plans that address client business needs (current and emerging), support growth objectives, provides measurable value, and increases client engagement / loyalty
- Drive and lead Top Initiatives on an annual basis, enabling in year benefit
- Intake and reporting of new requests from the client
- Establishes, cultivates and manages the customer relationship at multiple levels serving as a trusted business advisor
- Proactively works with teams and clients to facilitate renewal business and expansion of solutions
- Actively drives issue resolution
Qualifications for payment associate
- Understanding of account services, FX, information reporting, client initiation channels and liquidity management and Paymentech products an advantage
- Familiarity with ACH processes and systems
- Industry certifications such as Lean, Six Sigma
- Work product ownership
- Bank Systems knowledge preferred, including Livelink, Salesforce.com, and other bank systems
- Minimum 3 years experience in client service
2
Payment Associate Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of payment associate. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for payment associate
- Work closely with Accounting Unit who is responsible for reviewing monthly bank reconciliations for accounts payable activity such as stale dated checks and reconciling items
- Understands customer expectations and handles crucial conversations, and delivers difficult messaging to clients
- Uses creative problem solving / solutioning to solve highly complex scenarios, some that may be outside the scope of a standard agreement & service offering
- Influences without authority by building strong internal partnerships with Shared Services and matrix partners
- Develops and delivers internal and external communication to all levels, including UHCPI and UHC Partners at Sr
- May drive or be involved in organizational change management activities
- Data analysis and SharePoint experience a plus
- Process checks, wires, ACH’s, fees, deductions, related tax forms, and all corrections for
- Performs other clerical administrative duties such as sort and file correspondence, copying, data entry
- Supporting authorization of STP and non STP (straight through processing) payments for multiple clients across various products line
Qualifications for payment associate
- Ability to meet deadlines and strong time management skills
- Strong organizational skills, to be able to use time well and prioritizes tasks effectively
- Previous experience of Corporate Actions essential
- Previous experience of Vendor Management preferred
- Highly motivated, ability to act without direct supervision
- Creative problem solving skills - working across the organization to solution issues and implement for the client
3
Payment Associate Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of payment associate. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for payment associate
- At all times act as a process owner, accountable for the delivery of work to the highest of standards
- Responsible for leadership of 12-15 associates at our Melville location
- Works with partner groups within the Wire Authentication and Pre-Fulfillment value stream to drive process change and problem solve complex issues
- Analyzes and evaluates operational procedures, recommends and implements modifications to improve quality and efficiency
- Ability to work in a rapidly changing environment where priorities may shift immediately
- Actively develop, manage and coach direct reports on a daily basis
- Recommends process improvements with the team and department and may represent product or process area on projects of a cross-functional/cross location scale
- Manages department’s audit remediation efforts including establishing controls and securing approvals
- Assists operations in executing department’s business continuity tasks during Disaster Recovery
- Compiles operations metrics for the File Processing department and review with management and team
Qualifications for payment associate
- Communication skills - excellent oral and written business communication skills, ability to present information clearly and concisely to groups, ability to chair facilitate meetings with client and managers
- Identify and promote service improvement, efficiencies and opportunities
- 3-5 years of retirement plan experience, preferably with a third-party administrator or other retirement distribution functions
- ASPPA or CEBS designation preferred
- In-depth knowledge of pension benefits and applicable tax and information reporting
- Broad experience in production, client relations, process improvement, strategic planning, risk and project management
4
Payment Associate Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of payment associate. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for payment associate
- Provide customer service and training to internal customers on specific processes they manage
- Key Health Economics and Outcomes Research representative and advisor at the Value Access & Payment (VAP) Promotional Review Process (PReP)
- Provides input, guidance, and actively contributes with internal stakeholders in the development of FDAMA 114 promotional materials from a health care economic information (HCEI) perspective
- Attends VAP Prioritization Meetings and live VAP PReP review
- Critically review and recommend changes to promotional materials/activities to ensure balance of the messages, medical accuracy and appropriateness of the content of the materials/activities in accordance with HCEI relevant guidance
- Collaborating with Cardiovascular, Immunoscience, Legacy Brands and Emerging Assets Promotional Review Specialists for Specialty/CV VAP materials to ensures standards are applied consistently across therapeutic areas (as applicable and needed)
- Partners with the US Medical VAP PREP advisor to secure alignment between US Medical and US HEOR prep advisors
- Proactively align and build strong relationships with champions and other advisors/stakeholders on issues or concerns to provide HEOR advice to ensure balance of messages in accordance with relevant guidelines
- Gather pipeline updates for fee flow meetings/Sr
- Manage ad hoc sales projects as assigned by Head of Card Sales (example pricing, industry information gathering, and conference preparation)
Qualifications for payment associate
- Excellent interpersonal, negotiating and marketing skills
- Payment Integrity Top Initiatives
- 5+ years Project or Program management experience required (including formal project management methodologies and lifecycles)
- Experience managing budgets and / or business cases associated to projects and savings achievement
- Experience working with senior-level managers and executives demonstrating progressively increasing responsibility for management and consultation
- Must be a flexible team player, able to work in a fast-paced, unpredictable environment
5
Payment Associate Job Description
Job Description Example
Our company is searching for experienced candidates for the position of payment associate. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for payment associate
- Follow up inputs and deliverables from the relevant stakeholders
- Manage regular communication with Pew staff and vendors
- Responsible for all aspects of Corporate Credit Cards
- Distribute work to Coordinators evenly and ensure completed timely
- Responsible for the centralized Payment Services inboxes used for submission of vendor invoices and for select vendors’ retrieval of electronic invoices from vendor’s web site and email to appropriate staff member in program or operations
- Work closely with Associate responsible for Master Vendor File to ensure accurate vendor records to allow smooth payables processing
- Develop marketing and acquisition campaigns
- Work closely with advertising and media agencies to plan and execute 360 degree marketing campaigns
- Coordinate and execute on co-marketing campaigns with merchants for consumer activation
- Regular deep dives into campaign analytics to review and optimize campaign performances
Qualifications for payment associate
- Direct exposure to and interaction with senior management, in a role of influencing outcomes
- Must demonstrate an ability to message, position, and present information for maximum customer impact and influence, driving teams to a desired decision / outcome
- Skilled negotiator able to navigate challenging conversations, driving differing opinions to the best possible solution for the company, client, and customers
- Healthcare experience / industry knowledge
- Payment Integrity experience
- Experience with analytic tools (Excel, SQL, Access, SAP)