Manager, Training & Development Resume Samples

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E Leannon

Eda

Leannon

742 Flatley Trafficway

Chicago

+1 (555) 450 0919

742 Flatley Trafficway

Chicago

Phone

p +1 (555) 450 0919

Experience Experience

Phoenix, AZ

Manager Training & Development

Phoenix, AZ

Hintz-Hoppe

Phoenix, AZ

Manager Training & Development

Support training material development working with a Training Advisor to provide Subject Matter Experts for development projects
Manages development, delivery and evaluation of training programs and materials
Manages and develops training staff
Evaluate the effectiveness of learning and development programs, providing direction for content, delivery and facilitation
Monitor operating budget and forecast spending for craft areas, focus on internalizing training delivery to reduce costs. Monitor OCS expenses for group of technical instructors
Oversee and manage the “R” Learning system and continue to use technology to deliver and track training solutions
Assess, select and manage vendor relationships

Chicago, IL

Manager, Training & Development

Chicago, IL

Klein, Harvey and Champlin

Chicago, IL

Manager, Training & Development

Design a training calendar based on the employee development plan (EDP) designed by OD team and ensure timely publishing and adherence to the training calendar
Design and manage the annual L&D budget by estimating and forecasting entire L&D cost including content providers, external trainers and vendors
Strive towards building a culture of continuous learning at SBIC and ensure employee engagement towards L&D initiatives
Lead and manage programs for coaching and mentoring modules aimed at all levels in SBIC
Lead the design and ongoing review of learning and development architecture for SBIC aligned to overall HR and business strategy
Oversee the implementation and evaluation of training materials
Knowledge of standard curriculum development tools, including, but not limited to

present

Los Angeles, CA

Senior Manager, Training & Development

Los Angeles, CA

Schowalter, Olson and Miller

present

Los Angeles, CA

Senior Manager, Training & Development

present

Manage and facilitates continuous learning and development for Gearhead teams
Suggests methods to improve area operations, efficiency and service t
Participate in client meetings to help target client objectives, provide product, system, and sales expertise
Other special projects as assigned by management
Demonstrated success in working a team environment with changing priorities
Manage vendor partnerships to coordinate on-going technical and professional training
Working closely with SFE Operation and CRM team to ensure collaborative efficiency

Education Education

Bachelor’s Degree in Education

New York University

Bachelor’s Degree in Education

Skills Skills

Ability to maintain confidentiality, follow instructions and possess an attention to detail and ability to work accurately
Strong organizational skills, detail oriented with the ability to handle multiple priorities concurrently
Strong working knowledge of the marketing programs and concepts
Industry Knowledge and Functional Knowledge
Develop continued and on-going learning and knowledge transfer to ensure sustainability of training and changes in policy and processing rules
Strong attention to detail and organization
Knowledge of Microsoft Office Products (Word, Excel, Outlook) and possess ability to navigate and use other web-based systems as necessary
Able to work independently; strong analytic skills
Excellent communication skills, both verbal and written in addition to strong interpersonal skills
Strong project management skills

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Manager, Training & Development Resume Examples & Samples

Partner with clients to conduct a performance analysis to discover and analyze performance gaps; plan for future improvements, design and develop solutions to close performance gaps
Design and develop learning interventions that support performance objectives of the organization. Solutions may include
Instructor led programs
Role plays
Simulations
Activities and job aids
Deliver learning interventions that both engage the learner and produce desired outcomes using various learning delivery mechanisms/options and selected methodologies that could include a combination of lectures, role plays, simulations, technology-delivered training or e-learning, learning technology support tools, etc
Monitor effectiveness of learning interventions by gathering data to answer specific questions regarding the value or impact of learning and performance solutions; focus on the impact of individual programs and creating overall measures of system effectiveness; leverage findings to increase effectiveness and obtain desired results

Senior Manager, Training & Development Resume Examples & Samples

Apply strong knowledge in instructional design and project management to lead training initiatives and develop effective training solutions that support business goals
Design, create, and develop learning interventions that support performance objectives of the organization including instructor led programs, e-learning, simulations, activities and job aids
Participate in client meetings to help target client objectives, provide product, system, and sales expertise
Monitor effectiveness of learning interventions by gathering data to answer specific questions regarding the value or impact of learning and performance solutions; focusing on the impact of individual programs and creating overall measures of system effectiveness; leverage findings to increase effectiveness and obtain desired results

Senior Manager, Training & Development Resume Examples & Samples

Analytical Thinking (In-depth)
Business Acumen (in-depth)
Business Valuation (Working)
Conflict Management & Resolution (Working)
Environmental Understanding (Working)
Financial Understanding (In-depth)
Problem Solving (In-depth)
Risk Management (In-depth)
Operational Effectiveness (Working)
Information Management (Working)
Negotiation (Working)
Market and Strategy Planning (Basic)
Managerial and Change Leadership (In-depth)
Environmental Awareness (In-depth)
Customer Communication Skills (Working)
Sales and Service (In-depth)
Commercial Financing (Lending) Product Knowledge (In-depth)
Credit Risk Management (In-depth)
Industry, Franchising, Agriculture and Aboriginal Programs (In-depth)
In-depth Commercial Credit Qualified with Commercial Discretionary Limits of minimum $3.0MM and a maximum of $10.0MM
In-depth understanding of Commercial Products, Commercial Lending Process, credit risk related Corporate Policy, Corporate Standards and Commercial Lending Policies, supporting processes and technology
Real estate qualifications (DREAM)
Post-Secondary Education
Credit Adjudication Experience
5-7 Years Banking Experience

Manager, Training & Development Resume Examples & Samples

Coaching and mentoring skills, facilitation, consulting, coaching, program development and management skills
Confident, articulate and clear communication skills with all level of employees
Confidant public speaker
Knowledge of management development program delivery
Knowledge of principles of organizational development & organizational effectiveness
Leverage Knowledge Management to drive new training content & methodologies
Transition & Change Management
Lead the transition of L&D function to SBIC by ensuring migration of processes, systems, vendors. Develop in-house capability for managing the department effectively
Design a robust communication strategy for L&D transition and work closely with internal communication team for delivery
Lead the design and ongoing review of learning and development architecture for SBIC aligned to overall HR and business strategy
Liaison with function leaders within organization to ascertain functional training needs as per the organizational goals & direction
Drive the training need analysis for needs in functional, behavioral and leadership areas across all functions
Design and manage the annual L&D budget by estimating and forecasting entire L&D cost including content providers, external trainers and vendors
Ensure development of relevant and effective online content for e learning modules and manage the ongoing content review and relationship with content development vendors
Develops and deploy SBIC signature training programs
Keep abreast with market best practices on L&D and develop a holistic approach towards L&D framework design through a blend of non-conventional modes of training such as gamifications, external workshops, seminars etc. along with conventional class room training, e learnings and job rotations etc
Drive the new hire orientation and new employee assimilation programs to ensure seamless joining experience for employees
Design a training calendar based on the employee development plan (EDP) designed by OD team and ensure timely publishing and adherence to the training calendar
Ensure development of training programs for ongoing business needs using robust principles of instructional design
Ensure all learning activities and materials meet with relevant organisational and statutory policies, including health and safety, employment and equality laws
Lead and manage programs for coaching and mentoring modules aimed at all levels in SBIC
Work directly with business leaders and external subject matter experts to devise creative and innovative ways of learning and evaluate the outcomes
Support the other functional teams in designing and hosting the learning content on the L&D platform. manage mandatory trainings and monitoring of the training compliances
Strive towards building a culture of continuous learning at SBIC and ensure employee engagement towards L&D initiatives
Focus on learning effectiveness by leveraging a suitable framework to understand the effectiveness and ongoing improvement of learning content
Manage L&D Partners and vendor relationships with constant focus on driving efficiencies in the length and breadth of solutions
Develop a good external network to stay updated with good L&D best practices, be a part of forums like Association for Talent Development (ATD)
Represent SBI Card Learning Practices at external forums and create visibility for SBI Card Talent Development practices
Ability to objectively analyze current practices, identify improvement opportunities, and lead the implementation and change/transition scenarios
ISTD Diploma or equivalent certification in learning and development

Manager Training & Development Resume Examples & Samples

Lead, manage, create, and execute training that meets the strategic needs of the business within the field leadership environment, inclusive of Distribution Centers and Stores
Oversee and participate in the design, development and delivery of training programs in a variety of subject areas, including new hire training, leadership training, customer service, management skills, and operational training
Ensure high quality training curriculum and instruction
Consult with line of business leaders in conjunction with HR Business Partners to identify performance needs for talent enhancement in relation to attainment of strategic business goals
Evaluate the effectiveness of learning and development programs, providing direction for content, delivery and facilitation
Assess, select and manage vendor relationships
Translate the identified needs into training design, development solutions to address performance gaps
Collaborate with colleagues and subject-matter experts to share best practices involving various learning programs, skills and technologies
Select appropriate instructional approaches, methods and delivery platforms, and tailor the mix of learning modalities to maximize learning opportunities
Facilitate group interactions such as meetings, seminars, workshops and team meetings, and lead classroom and distance-learning sessions
Oversee and manage the “R” Learning system and continue to use technology to deliver and track training solutions
Produce appropriate metrics and evaluations for Global Resource Center learning and development
Consistently seek out cutting edge training methodologies and best practices to implement

Section Manager Training & Development Resume Examples & Samples

Provide management/oversight for design & development of technical training materials to support jobs & functions at AMD Site Operations
Manage training staff to support Site Education and Development strategy
Work closely with Site management to continuously improve the training system and support processes to assure compliance with regulatory agencies
Evaluate trends and issues with productivity & quality at Site Operations; determine factors related to training and institute programs to address
Ensure training course materials are properly maintained, evaluated and retained
Provide project oversight for Training and Development projects to ensure timely completion and implementation
Responsible for training program development
Design of instructional materials and project coordination for operations education and development
Ensure that quality records are created and maintained according to approved processes
Write applicable operating procedures for area/function; maintain operating procedures
Provide audit support to internal and external auditors to meet compliance requirements
Generate / manage metrics to evaluate trends that will assist in the creation and implementation of improvement tools, interventions and/or process improvements
Manage CAPA activities affecting site training
Process improvements within function/area for the training system

Assistant Manager, Training & Development Resume Examples & Samples

Develop training materials/ modules for training partners and internal staff
Liaise with Business Development Managers/Sales Managers/ Tele Sales Team Leader where necessary to evaluate training needs, partners’ requirements on training related matters and recommend training interventions
Support Sales Managers by participating to join field-work activities with sales force (IS/ IO/DMTM and Banks sales staff) on a regular and periodic basis

Manager, Training & Development Resume Examples & Samples

Performs needs assessments of the types of training needed and recommends or develops the best means of providing the learning solutions
Manages and develops training content and support materials for training to be developed in-house, and manages vendor relationships for content procured
Partners with key stakeholders from the business teams to develop and execute training adoption and reinforcement activities
Creates and manages employee training and development programs in an effort to establish a competitive edge in the recruitment and retention of high-quality talent
Integrates Adult Learning Principles into learning deliverables
Facilitates training confidently and in an engaging, meaningful way
Review the needs of the organization and develops learning paths for positions and changes in the organization - to enhance employee skills, performance and deliver a more productive workforce
Delivers training to all constituents by utilizing a range of learning concepts and practices - resulting in training that is effective and easy to measure; inclusive of the following
Identify training and development needs
Establish training plans and develop training paths (by user/role and function)
Create training design standards and tools/templates for development
Create re-usable communication and training templates and content
Oversee the implementation and evaluation of training materials
Develop continued and on-going learning and knowledge transfer to ensure sustainability of training and changes in policy and processing rules
Maintain upward communication with executive leadership regarding development within areas of assigned responsibilities and perform special projects as required or requested
Develops and share reusable assets that can be readily applied to new tasks. Provide subject matter expertise, documents best practices, and participates in knowledge sharing conversations with colleagues
Comply with HIPAA, and all internal policies and other corporate and departmental policies
Maintain complete confidentiality of company business
HMO, Medicaid and Commercial claims or managed care environment preferred
In-depth knowledge of medical billing and coding
Knowledge of health insurance, HMO and managed care principles
Strong attention to detail and organization
Able to work independently; strong analytic skills
Possess advanced problem solving, critical thinking, and process analysis skills to lead teams responsible for client configuration
Understands the healthcare industry, including competitors, the regulatory environment, and industry trends

Manager, Training & Development Resume Examples & Samples

Partner with Commercial, Human Resources and Product Development to establish and maintain system training development program (curricula, tools, media)
Interact with Information Technology and stakeholders to maintain and improve the learning management system
Manage indirect/direct training resources, direct reports and budget
Manage and Coordinate company-wide training courses

Manager, Training & Development Resume Examples & Samples

EDUCATION / TRAINING
Business management
PROFESSIONAL / TRADE QUALIFICATION
Ability to interact with many people and various levels
Analytical
Bancassurance or Telemarketing
Strong knowledge knowledge of Microsoft Powerpoint, Word

Assistant Manager, Training & Development Resume Examples & Samples

A good bachelors degree majoring in marketing, Finance,
Preferably obtain some basic life insurance qualifications
COMPETENCIES
Work in insurance companies for 3-5 years
Training/sales experience in life insurance

Assistant Manager Training & Development Resume Examples & Samples

Develop, Implement and Manage the Recruitment Process for the Recovery Unit
Develop, Implement and Manage a Skill based training program for the Recovery Unit so as to provide the bank with fully trained human resources in the field of Retail Collections and Small Business Collections capable of optimizing delinquency ratios and loan loss levels
Demonstrated success in the field of training and development
Demonstration ability to design and deliver successful training programs/skill building sessions
Proven communication and persuasion skills to optimize collection effectiveness and effectively train and coach staff
Sound knowledge of Bank’s systems, in general, and detailed knowledge of the Bank’s web based collection and related systems
Sound knowledge of PC based applications and software to use as tools

Manager, Training & Development Resume Examples & Samples

Manage a growing training team and fill in where shortages exist
Attend meetings to aid in identifying suitable training solutions
Facilitate the assessment of organizational-wide developmental needs to drive training initiatives
Communicate training nuances to the organization efficiently and effectively
Utilize a variety of training techniques to ensure maximum effectiveness of training program
Actively search, design and implement training to enhance performance
Stay abreast of Payroll industry legislative changes
Communicate important product changes to other members of the training team
Comfortable presenting training instruction "live" and via webinars
Comfortable in both group and 1 on 1 training situations
Comfortable training beginner and an experienced audience
Effectively multi-task and rearrange priorities on short notice
Work effectively as a team member
Work effectively within time constraints to learn a topic & deliver presentations quickly
Monitor spending against Training department budget
Strong project management skills
Excellent communication skills, both verbal and written in addition to strong interpersonal skills
Proficiency in the development of PowerPoint Presentations
Solid relationship building skills with all levels of the organization
Strong research and writing skills
Ability to travel up to 50% of the time
Bachelor’s degree or appropriate combination of education and minimum of 10 years’ training management experience
Training experience within the last 5 years
Minimum of 5 years managing a training team
Advanced degree in Adult Education is preferred
CB*

Senior Manager, Training & Development Resume Examples & Samples

Consistently exhibits behavior and communication skills that demonstrate JSAs commitment to superior customer service, including quality, care and concern with each and every internal and external customer
Align with operations, central departments and People Services partners to develop organizational and intervention processes that enable the Operations team to achieve specific operational and functional goals
Designs overall learning strategy, curriculum and program plans for staff development
Develops and manages annual budget and spend for training & development department
Collaborates with People Services to deliver new teammate orientation solutions
Ensures learning strategies are aligned with and support the Operations strategic direction, reduce redundancy and foster a high performance work culture
Collaborates with leadership and key stakeholders in the development, staffing, and delivery of all programs using integration of technology to support learning in all areas of instruction. Builds solid cross-functional relationships with other training team members and departments throughout the village
Using multiple methodologies and platforms, develops and implements system-wide blended learning programs leveraging the 70/20/10 development framework, including classroom and virtual classroom sessions, web-based events and online training courses
Develop and implement position-based training protocols that support specific learning objectives and outcomes and ultimately, improve job performance
Develops role-specific competencies based learning programs and assessment tools to evaluate current skill levels and identify staff development needs
Develop and implement clinician and lead clinician training programs to decrease clinical variability, increase patient satisfaction and develop various management competencies
Research, assess and deploy best practices to improve business operations and achieve maximum results
Oversees the measurement of learning program impact; continuously identifies opportunities to enhance the return on investment in learning and development programs and makes recommendations for improvement
Proactively address and respond to issues by bringing key stakeholders together to assess root causes and learning performance gaps, implementing and/or supporting implementation of appropriate interventions
Select, manage and evaluates third-party vendors and consultants to support system learning needs
Manages learning management system (LMS), including QA testing, course deployment, troubleshooting, and system upgrades
Oversees learning operations, including program logistics, budget development and tracking, material production and distribution, and content management
Oversees the facility audit process and ensures appropriate action plans are developed and implemented
Ensures the Center Administrator, Regional Manager, and Director of Operations are aware of center deficiencies, action plans and the status of actions plans until full issue resolution
Uses, protects, and discloses JSA patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
Performs additional duties as assigned
Frequent local travel required. Occasional travel to other HCP markets is also required
Strong knowledge of instructional design and learning technology, with demonstrated success in developing creative, highly interactive and experiential learning programs
Ability to think strategically and mobilize the resources required to operationalize learning strategies
Oversee large-scale learning project implementations
Knowledgeable in eLearning, mobile learning and virtual training technologies, such as videoconferencing, asynchronous and technology-enabled learning
Experience with Learning Management Systems, including AICC, SCORM and HTML standards
Ability to work on several initiatives simultaneously with multiple deadlines
Excellent organizational, interpersonal and communication skills
Team player, collaborative, creative, and innovative
Excellent project management skills; ability to manage details
Strong critical thinker with proven ability to think and act strategically
Ability and willingness to travel to various sites and regions to present programs
Strong leadership and staff development skills
Experience working effectively with analytical tools, spreadsheets, and instructional tools
High degree of self-motivation, commitment and integrity
High degree of confidentiality, maturity, tactfulness, and business

Manager, Training & Development Resume Examples & Samples

Bachelor’s degree in training/organization development, industrial/organizational psychology, human resources, education, or related field; or equivalent combination of education, training and experience
Seven (7) years professional level experience in organizational development or instructional design
Experience in designing career paths and leadership competency based success profiles
Demonstrated ability to identify and use individual and group behavior assessment tools
Demonstrated experience and results in designing and delivering organizational and leadership solutions for Executive, VP and director levels
Demonstrated knowledge and application of instructional design and organizational development theory, philosophy and methods including organizational analysis
Demonstrated ability to build strong, trusted relationships with peers, executives and clients
Demonstrated advanced PC skills including proficiency with the primary Microsoft Office applications

Manager, Training & Development Resume Examples & Samples

Leads training and development programs and processes that support Tesoro’s and/or Business Unit strategic objectives. Develops, implements, and manages training strategies to increase organizational effectiveness and engagement
Provides coaching and guidance to management on training and development needs
Collaborates with the Business Unit leaders, training partners, and other HR Leaders to deliver integrated Training strategies to meet business needs. Works with HR leadership and Business Unit leadership to identify and prioritize training and development opportunities and recommends programmatic solutions to improve organizational performance
Manages and monitors Governance and audit procedures related to training and development programs and provides progress reports to leadership
Manages and supports LMS Training system including overseeing course content uploads, creations, administration, vendor management, and audit procedures as defined by the LMS Governance
Bachelor’s Degree preferred in Human Resources, Business Administration, or area of business is required
Minimum of 8 years of training or organizational development experience required
Knowledge or experience with SAP JAM is preferred
Training Administration
Performance Improvement Programs
Business Requirements

Manager Training & Development Resume Examples & Samples

Manages and evaluates the execution of training by staff
1-2 years supervisory experience required
Skill and ability to facilitate and conduct instructor-led and/or virtual training
Financial acumen, including budgeting and resource management
Knowledge and skill to develop, implement and execute policies

Assistant Manager Training & Development Resume Examples & Samples

Develop, implement and manage a skill-based training program for the unit so as to provide the bank with fully trained human resources in the field of Retail Collections and Small Business Collections capable of optimizing delinquency ratios and loan loss levels
Sound knowledge of PC based applications and software to use as tools for management, control, and tracking of Unit/Individual performance, and; the implementation of new technology
Excellent organizational and motivational skills and the ability to prioritize and deal with a variety of tasks and situations on an ongoing basis
High levels of accuracy and thoroughness as the incumbent is responsible for high quality outputs from trainees, therefore, the monitoring of accuracy and thoroughness is essential
Demonstrated ability to be team focused
Demonstrated flexibility in order to effectively deal with changing work procedures/systems and varying needs of individual trainees (i.e. varying learning needs, shifts, etc…)
Very good written skills as correspondence must be presented in an informative, concise, and professional format

Senior Manager Training & Development Resume Examples & Samples

Display logistical thinking, critical thinking, multitasking skills, problem solving skills and decision making abilities
Establishes and maintains professional and team relationships, creating an environment where team members strive for improvement
Good listener and provides constructive feedback
Possesses excellent written and oral communication skills
Reflects on processes and suggests improvements
Strong ability to learn and share learning
Strong computer and analytical skills in order to analyze needs and allocate resources
Proficient in MS Word, Excel, Power Point

Senior Manager, Training & Development Resume Examples & Samples

Create, develop and implement training on soft skills and technical skills for all employees and management
Design, implement and measure solutions to address productivity gaps
Evaluate instructor performance and the effectiveness of training program, providing recommendations for improvement
Partner with the HR team to implement and support the learning effectiveness strategy
Define training performance objectives
Monitor and analyze individual and team results to determine coaching priorities and opportunities and develop action plans to enhance
Ongoing management of Global LMS (Canadian content), including maintenance, content creation and implementation, system enhancements and reporting
Work with key stakeholders to identify performance and productivity levers critical to business goals
Collect data and analyze trends & results to align with corporate strategy
Assist with the development of strategic plans

Manager, Training & Development Resume Examples & Samples

Licensing: L&H, S6, S63, S65 preferred
Financial services experience and knowledge of financial services products and markets
Ability to be viewed as a credible and knowledgeable source in financial services to the firm
Excellent group presentation and interpersonal skills
Proven proficiency with marketing and prospecting programs
Create and execute a Self-Development and personal growth in Leadership plan
Ability to travel periodically with possible over night stay

Manager, Training & Development Resume Examples & Samples

Develop and update training materials for both the FOH and BOH positions for on-going development, new menu rollouts and other deployment initiatives, for current materials and moving forward with app-based integration
Weekly communication of policies, updated, and current initiatives to the field via the What’s Hot
Update POP Marketing Collateral and other materials for company intranet (Backbone)
Manage all updated materials to Backbone
Primary layout and updating of the training (and recruiting) website, including video editing and upload
Support field in daily operational needs, training and travel related
Manage calendar/phone/mail/travel/expense reporting and other various administrative duties
Coordinate travel for MITs and managers in field (in conjunction with the travel agency) and arrange on-site and off-site meetings
Coordinate and communicate training schedules for new hires, MIT’s (Managers in Training)
Prepare and distribute company communication, memos, letters and other documents
Compose and prepare confidential correspondence, reports and other documents as needed, proofing for grammar, content and accuracy; maintain up-to-date files
Manage documentation of staff training and certification
Assist with vendors, third party and executive team relations
Complete training analysis, reports and presentations
Previous work experience in the restaurant/hospitality industry preferred
Exposure to designing or revising training materials and documents is highly desirable
Proven experience handling confidential information

Senior Manager, Training & Development Resume Examples & Samples

10+ years of Training Management experience required
Prior experience developing curriculum and training plans for large organizations
Knowledge of Project Management training – PMI methodology
3+ years of experience working within operations management
BA or BS required, advanced degree or further qualifications preferred
Experience with Lean/certification
Experience in working within cross functional teams/ Stakeholders
5+ years of experience in leading, organizing and motivating teams to meet and exceed demanding target
Ability to communicate effectively with all levels of management, both internally and will customers
Strong customer focused orientation with a desire to exceed expectations
Demonstrated success in working a team environment with changing priorities
Ability to navigate ambiguity and work independently
Demonstrated success in leading through influence
Proficient in MS Office applications

Senior Manager, Training & Development Resume Examples & Samples

Develop Sales Training Strategy to meet short term & long term requirement and implement the initiative
Design and maintain the Sales training curriculum & training plan
Lead Sales Training team to delivery Selling Skill course to all the customer interfaced colleagues including Sales, Marketing, KA and BD team
Develop Competency Module of Sales team. Drive the initiative of Sales capability Assessment and enhance Training Matrix according to company strategy
Launch and Localize Global or APAC Sales Academy program
Corresponding with other department, including external & internal department, make the training plan & promotion plan, finish them successfully
Working closely with SFE Operation and CRM team to ensure collaborative efficiency
Design the training course based on the training needs, set up the standard and take the evaluation
Contribute to the development of departmental, divisional and corporate goals and effectively implement training, processes and procedures to measure and meet sales goals

Manager Training & Development Resume Examples & Samples

Provide Leadership to a diverse team by evaluating, coaching and motivating staff to exceed their performance objectives
Develop and maintain an exceptional training strategy/program that supports the changing needs of staff at levels in the organization. The programs align with the underwriting/client financial reporting career development program and foster professional growth from within the organization at all levels
Facilitate the creation and maintenance of underwriting best practices for all market segments and ensure practices are aligned with Manulife's Global Underwriting/Risk Management Principles
Lead the monthly Underwriting & Pricing Forum to effectively profile and resolve issues in a timely manner
Deliver meaningful Quality Assurance oversight that meets the needs of the business and Corporate Underwriting requirements
Post secondary education at a college or university level
Excellent leadership skills with a minimum of 5 years experience in leading/directing teams
Demonstrated ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects
Comprehensive knowledge of Group Insurance and products
Excellent knowledge of adult learning / training strategies and an ability to work across different organizational teams
Effective communication skills - an ability to articulate the vision and operational activities as it relates to short and long term goals
An independent thinker who will initiate change to improve the status quo, who observes and identifies trends and recommends solutions to ongoing, chronic or emerging issues
Influencing and negotiation skills with the ability to achieve consensus and interact effectively at all levels in an organization
Ability to thrive in an environment where priorities are changing and scheduling to meet the needs of customers is not always predictable
Strong leadership ability: the incumbent will manage a team of 9 staff with diverse background and responsibilities

Spanish, Manager Training & Development Resume Examples & Samples

Designs and develops outlines, storyboards, scripts, job aids, eLearning, assessments and other training deliverables
Participates in the measurement and evaluation of training program effectiveness
Works with subject matter experts (SMEs) to design and produce training content
Maintains and updates existing training materials and webpages as requested
Develops required databases and reports for educational statistical information
Conducts training needs analysis necessary to drive training initiatives and to close identified skill gaps
Performs other duties to support the Learning and Development team
Creates end user guides, online help and other supporting documentation as needed
Bachelor’s Degree in Human Resource-Training, Educational/Instructional Design, Organizational Psychology, related field is preferred
5-10 years of experience in Training, Instructional Design, web-based design, etc. required
Fluent Spanish (speaking and writing)-required
Excellent facilitation skills for a broad audience-required
2 + years’ experience in enhancing the learning experience with Video Production
2+ years supporting retail or call centers
Experience as an instructional Designer using the ADDIE model to design and develop instructor lead, eLearning and web based learning solutions, internally and externally
Experience using a Learning Management System (LMS)
Knowledge in the eLearning authoring tool Adobe Captivate
Experience with the Adobe Creative Suite such as: Photoshop, Illustrator, After Effects, Premier Pro and Audition
Experience with other creative tools such as VideoScribe and Prezi
Proficient with Microsoft Office Suite: Word, PowerPoint, Publisher, Excel, Visio
Experience with desktop and online help publishing programs such as RoboHelp a plus
Working knowledge of digital media and video editing a plus
Experience with additional learning approaches such as gamification
Excellent interpersonal skills and ability to form collaborative relationships with staff, management and leadership at all levels of the organization
Ability to manage multiple projects concurrently
Ability to travel 15% both domestically and internationally
Some experience with Videography a plus

Manager, Training & Development Resume Examples & Samples

This position is intended to work with other supervisors to train and develop that person responsible for the associate's performance. It is not intended to replace that role; and in fact, this position is required to report to up-level supervisors the learning requirements/competencies and deliverables of said supervisors and/or associates
Advanced knowledge of Microsoft Office Suite and FIRSTSERVICE RESIDENTIAL's proprietary software programs
Ability to create training materials, including PowerPoint slides and collateral hard-copy materials in a logical and easy-to-understand format
Provide engaging and useful seminars/classes for the continued educational advancement of all staff
Advanced knowledge and understanding of California Law, especially those found in the Davis-Stirling Common Interest Development Act and other components of the California Condominium Blueboook
Understanding of eLearning systems and how they can be integrated into FIRSTSERVICE RESIDENTIAL's corporate culture
Ability to use and provide global view of all company training needs and orchestrate training programs as needed
Builds and maintains strong working relationships with vendors, internal clients, and company leaders
Must have high level of organizational skills including ability to prioritize multiple tasks as well as reprioritize tasks as needed based on incoming workflow
Continue personal growth and education through industry organizations such as CACM, CAI, ECHO and other external resources
Develop and stay within approved annual budget for department
Solicit and evaluate outside training resources in conjunction with AVP of Education, then implement outside training programs strategically throughout the company
Follows Best Practices
Adheres to all company deadlines
Three years or more with hands-on community management experience desired