Manager, HR Operations Resume Samples

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M Flatley

Myron

Flatley

343 Nick Walks

Los Angeles

+1 (555) 953 4671

343 Nick Walks

Los Angeles

Phone

p +1 (555) 953 4671

Experience Experience

Boston, MA

Manager, HR Operations

Boston, MA

Jaskolski Group

Boston, MA

Manager, HR Operations

Responsible for hiring, training, mentoring and motivating HR SSC team by setting performance expectations and providing regular performance feedback
Provides support for HRIS Talent Management tool, including compensation, performance, and learning
Manage company's pay programs, including accurate processing of all salary adjustments and promotions
Develops and implements internal compensation related workflow processes across Human Resources and the company
Manage company’s pay programs, including accurate processing of all salary adjustments and promotions
Roll out employee and manager self-service, providing training and organizational readiness
Manage the overall productivity and performance of the HR SSCs to regional SLAs/KPIs

Los Angeles, CA

Manager HR Operations, HQ Switzerland

Los Angeles, CA

Treutel-Murphy

Los Angeles, CA

Manager HR Operations, HQ Switzerland

Plans, organizes and prioritizes work and assigns and supervises the work of others
Manages employee relations, ensuring compliance with employment-related laws and regulations
Manage all international relocation processes
Provides leadership in effective conflict resolution to all personnel, advising on people issues
Ensures implementation of HR Policies & Procedures, ensuring management’s adherence and policy up to date, in line with current employment law
Establish and maintain connection and agreements for employees for agreements with partners and companies (discounts etc)
Engage and maintain relationship with local institutions and organization to ensure good connection and relationships with relevant HR parties in Ticino

present

Philadelphia, PA

Senior Manager, HR Operations

Philadelphia, PA

Brakus Inc

present

Philadelphia, PA

Senior Manager, HR Operations

present

Reporting out metrics and achievement of core HR Operations improvements, projects, and support to the HR Leadership Team
Audit existing HR Operation processes and create, develop and communicate best practices
Track and ensure that HR Operations stays current on existing and proposed legislation/market updates
Help develop Total Rewards mix to attract, retain, and motivate key talent
Develop comprehensive communications plans to educate employees on employee value proposition, self-service tools, and HR policies and processes
Lead research, administration and deployment of various HR related systems and tools
Maintain integrity of employee data in all HR systems

Education Education

Bachelor’s Degree in Human Resources

Oregon State University

Bachelor’s Degree in Human Resources

Skills Skills

Communicates well both verbally and in writing with team members of all levels across the organization; maintains a level of confidentiality regarding sensitive information; freely shares ideas with others; actively listens to ensure clear understanding and translates direction into action
Ability and desire to coach and mentor staff, including ability to identify strengths and position team to be successful
Proven leadership skills with the ability to facilitate and influence, and the capability to interact with all levels of the organization
Maintains a clear and accurate system of organization both individually and when working in a shared environment; completes daily and long-term tasks through effective prioritization and time management
Highly proficient user of HRIS systems – Workday a strong
Possess a broad knowledge of the HR Shared Services Center processes, tools and service level agreements along with Groupon’s HR policies and service model
Strong communicator with a business acumen and the ability to develop effective partnerships at all levels
Ability to demonstrate proficiency using HRIS applications
Strong proficiency in Microsoft Office products, especially Microsoft Excel and Access
Proven ability to think strategically and tactically while also managing details

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Senior Regional Manager HR Operations Resume Examples & Samples

Minimum seven years of leadership experience or HR functional expertise
Experience managing teams through change
Demonstrated leadership skills with a focus on developing salaried talent within the organization
Proven political savviness at building professional relationships and influencing stakeholders, including executives; demonstrated courage in the face of adversity
Demonstrated polish and professionalism at all times even when engaging with leaders and team members with differing points of view
Proven negotiation skills with the ability to gain agreement while keeping both the client and the goals of the Global HR Operation organization in mind
Demonstrated problem solving, conflict resolution, networking, continuous improvement, and technical aptitude skills
Ability to manage teams and employees to drive organizational performance
Ability to build a cohesive team while maintaining productivity
Ability to identify when executive escalation is necessary
Ability to develop and implement operational and organizational strategies
Ability to act as thought partner with senior leadership across the enterprise to integrate new work, processes, businesses, markets and projects
Ability to analyze productivity and hold employees accountable according to analytical/measurement data
Demonstrated ability to handle confidential information

Project Manager HR Operations Resume Examples & Samples

Accountable for developing and managing a collection of HR projects in varying size and scope
Develops an integrated plan that includes project deliverables, strategic alignment, total cost management, enterprise-wide impacts, milestones, risks, assumptions, constraints, change management and overall project investment. Updates project plans, priorities, and project sequencing as needed
Partners and collaborates cross-functionally with Centers of Excellence, HR business partners, Information Technology partners, suppliers, vendors and other cross functional teams throughout project to resolve issues, address prioritization, manage risks and ensure success
Anticipates and identifies tasks required to support change processing including performing change impact analysis, assigning tasks to project team members, verbally communicating complex issues, verifying that tasks are completed, and communicating implementation status
Establishes and implements project management processes and methodologies to ensure projects are delivered on time, within budget, key goals, milestones and financial parameters are met, adhere to high-quality standards, and meet customer expectations
ManagingScopedocumentation - initial drafts, vetting, approvals and identifying scope risk (resources, clarity, capacity) and maintaining change logs
Managing ProjectSchedulesincluding initial development, milestones, vetting, tracking, managing schedule risks and managing close out activities
Managing projectBudgetsincluding obtaining and vetting cost estimates, monitoring and tracking expenses throughout project, and managing budget risks
Maintaining allproject artifactsthroughout the development cycle, including schedules, budgets, variance reports, scope, change requests, archiving, etc
Managingday to day tasksand deliverables across project team
Managing all projectstatus reporting- maintain project dashboard – proactively provide project updates to project team and project stakeholders
Elevating and managingproject risks and issuesas appropriate, proactively work to resolution
Ensuring thatquality stepsand processes are in place and communicated to the team, and that quality issues are addressed
Orchestrating/facilitatingprioritization and decision makingfor stakeholders and leadership
Bachelor's degree in related discipline
Project Management Professional designation or Prince II designation preferred
Human Resources certification preferred
Over 3 years of experience in related field (i.e. Change management, process improvement, project management roles)
Application of industry-based project management methodologies and tools
Knowledge of HR Operations and the employee life cycle
Experience with systems and process analysis, design and deployment
General business experience in global, large, matrixed organizations
Ability to lead, influence, and support teams to structure, manage and coordinate complex cross-enterprise projects and processes with multiple stakeholders
Ability to establish cross-functional, collaborative relationships with partners at all levels
Works at a fast pace with a passion for continuous improvement

Project Manager HR Operations Resume Examples & Samples

Bachelor's degree in business, finance, related field or equivalent experience
Minimum of six years proven and progressive project management experience supporting assigned businesses or functions, or equivalent
Strong problem-solving, lateral thinking, communications, project management, planning, organizational and interpersonal skills
Knowledge of the business and functional units supported, their products, services and processes and pertinent regulation impacting their delivery

Manager, HR & Operations Resume Examples & Samples

Managing the Facilities team in the delivery of specific projects, notably interior design of workspace
Working with Facilities to source new flexible workspace and managing moves
Managing the organisation of key social events as well as an array of other activities to ensure the smooth day to day running of the studio
A proven background in HR with the flexibility to be involved in a wider range of activities
Suitable candidates will equally demonstrate pragmatism, creativity, as well as an ability to deal with the detail
Proven ability to multi-task juggling an array of diverse projects and priorities
Significant people management experience and adept at getting the best out of their team
Comfortable with working at pace and in an environment with ever evolving priorities
Demonstrable track record of being able to deliver to tight project and budget deadlines
Experience of working within in US company alongside numerous stakeholders would be hugely advantageous, as would being CIPD qualified and having experience of SAP

Regional Manager HR Operations Resume Examples & Samples

Minimum four years of management experience or HR functional expertise
Previous work experience in an HR Operations environment
Political adeptness at building professional relationships and influencing stakeholders
Demonstrated negotiation, problem solving and conflict resolution skills
Ability to manage team and employees
Ability to analyze productivity and assess performance to hold employees accountable
Bachelors degree in Human Resources, Business or related field or equivalent experience

Manager HR Operations Resume Examples & Samples

5 years of Human Resources related experience
HR systems experience (Workday preferred)
Demonstrated experience in HRIS
Analytical skills: MS Excel - pivot tables, functions and formulas, MS Word, MS Access (Intermediate to Advanced)
Ability to clearly and concisely articulate complex business issues and frame up solutions using fact based reasoning
Ability to identify potential opportunities for process improvements as necessary
Demonstrated strategic-thinking and analytical ability
Demonstrated attention to detail with a high degree of accuracy

Manager, HR Operations Resume Examples & Samples

Lead the HR Operations team in delivering operational excellence in HR processes and administrative delivery. Wherever possible simplify and streamline core HR operational processes in support of this outcome
Actively work with wider HR team and 3rd party service providers (recruitment, EAP, outplacement, etc) to ensure Latitude’s HR processes are seamlessly delivered, irrespective of who is delivering those services
Be the overall owner and sponsor of Latitudes Human Capital Management (HCM) database, ensuring data integrity and eliminating defects of critical HCM data. Deliver high accuracy, timely data and analytics
Coach the HR Operations Consultants in their professional development, with the outcome of having ‘ready now’ individuals able to set into more senior business partnering or HR project roles when the opportunity arises
Audit and control existing and new processes to ensure consistency, using appropriate quality tools/methodologies
Responsibility to achieve and maintain best practice in the handling and storage of HR data
Other duties as directed
Tertiary qualification in business discipline
Approx 5-7 years HR operational experience in a medium or large organisational context
Exposure to high volume / high accuracy contract administrative process management
Experience in a HR generalist or team leadership role preferred
Experience in managing and executing projects and in building stakeholder buy-in & commitment
Demonstrable knowledge of New Zealand and Australian employment contract law highly desirable
Formal Lean accreditation / similar root cause analysis methodology
Working knowledge of project management methodology
Previous operational leadership experience highly desirable
Advanced computer literacy in Excel, PowerPoint and Word
Very high attention to detail, process thinking, excellent organizational skills
Great energy levels, passion for delivery and recruit, train and promote early career HR professionals
Excellent communication and interpersonal skills with the ability to effectively interact with all levels in the organisation
Proven execution skills, outstanding ability to “own” tasks and follow through to completion
Flexible & adaptable to change, motivated by change and improvement opportunities

Manager, HR Operations Resume Examples & Samples

Manages the day-to-day activities and development of the HR Operations team
Activities include HR data maintenance, reporting and candidate management, as well as first-tier system support and responding to other customer inquiries
Ensures high standards in data entry by reviewing, approving and auditing transactions
Ensures compliance and execution on data processing that impacts Payroll and other systems
Works with the team to identify, prioritize, communicate and track escalated issues through resolution in a timely manner while considering criticality, impact and resource availability
Personally resolves and fulfills complex inquiries, requests and issues and corrects errors as necessary
Ensures the team maintains momentum and a sense of urgency toward desired results
Continually focuses on driving high standards of performance, correcting performance and skill gaps, and works to overcome obstacles and meet or exceed challenging goals
Regularly communicates employee concerns, trends, recurring issues, service opportunities, team performance metrics, and related issues to management
Presents and follows through on actionable recommendations
Recommends HR process redesign to improve service delivery and/or operational efficiencies leveraging existing and new technologies
Helps drive the implementation and continuous improvement of scalable and global HR processes
Partners with the HR Technology team to ensure that systems are optimized to support our global HR processes
Manages and executes on inquiries for audit purposes, including requests from regulatory groups, government agencies, internal/external auditors and others
Serves as HR system subject matter expert and participates in enhancements, upgrades and system testing efforts
7+ years of experience in related field (e.g. Human Resources, Payroll, Benefits, etc.)
3+ years supervisory experience; shared services supervisory experience strongly preferred
Demonstrated functional skills in the use of Human Resource Information Systems
Strong communications skills, written and verbal
Proficient in Microsoft Office applications including Word, Excel and Outlook
Experience with PeopleSoft and Microsoft Visio preferred
Flexible with the ability to manage multiple projects and prioritize tasks as necessary
Strong organization, customer service and time management skills

Manager, HR Operations, SM Payroll Resume Examples & Samples

3-5 years in Payroll, Taxes or Accounting/Finance
1-2 years’ experience with Workday
Understanding of US payroll taxes/tax laws
Prior experience managing people and/or processes
Proficient in MS Office (especially excel)
Supervisory/Management experience required
Ability to architect strategy along with leadership skills
Demonstrable experience in developing and providing metrics
Excellent listening, negotiating and presenting skills
5-10%

Manager, HR Operations Resume Examples & Samples

Manage company’s pay programs, including accurate processing of all salary adjustments and promotions
Provides data management, reporting and analysis for all compensation programs
Responsible for accuracy and consistency of job coding, job titling, FLSA classifications, and job leveling
Works closely with HR business partners and recruiting staff
Develops and implements internal compensation related workflow processes across Human Resources and the company
Provides support for HRIS Talent Management tool, including compensation, performance, and learning
Responsible for all compliance reporting (EEO-1, Vets 4212, AAP, etc.)
Assist with annual compensation planning
Act as a back-up for equity administration and benefits auditing and reporting
Position will have one direct report
Minimum of five years of experience in HR analytics required
Equivalent data modeling and analysis experience within Finance/Marketing Analytics/Accounting fields will be considered in lieu of HR experience
Advanced MS Excel and thorough knowledge MS Access
Coursework and/or completion of professional compensation certifications (i.e. World at Work –CCP, etc.) preferred
Applied knowledge in compensation and human resources
Strong analytics, critical thinking and problem solving
Positive attitude and strong work ethic
HRIS experience within Ultimate Software UltiPro and/or ADP Preferred

Senior Manager, HR Operations Resume Examples & Samples

HRIS and ATS. Manage HRIS functionality implementation and maintenance. Develop and implement tools and best practice approaches. Ensures the accuracy and integrity of HRIS and ATS information. Supports development, creation and maintenance of electronic employee records
Benefits
Bachelor's degree required; PHR/SPHR Certification or other Human Resources Management certification is preferred
In-depth and current knowledge of all aspects of Federal, State and Local labor and employment laws
Recent Biotech/Pharma/Manufacturing Industry experience is required
Articulate and dynamic professional, possessing a high degree of professionalism, integrity, emotional intelligence, and confidence. Strong communication stills and ability to work within a complex, fast-paced entrepreneurial environment are critical to the long-term success of this position
Solid business communication acumen: written, listening & interpersonal, group facilitation, and presentation skills
Ability to collaborate, partner, and to work within a cross-functional, matrix environment
Proven track record for consistently meeting or exceeding goals
Site scale-up and facility expansion preferred
Experience implementing, using and managing HRIS and ATS systems
Ability to work effectively in high pressure, deadline oriented environment
Strong interpersonal skills and the ability to maintain a high degree of confidentiality
Exceptional organizational skills to be able to manage multiple tasks simultaneously; this includes clarifying and organizing data in an analytical manner with attention to detail

Manager HR Operations Resume Examples & Samples

Provide expert advice to local management team (e.g. people matters, employee relations, teambuilding, leadership development, change initiatives)
Ensure the availability and development of appropriate people resources and talent to meet the local business needs
Collaborate with Talent Acquisition in the interviewing and selection of - employees at all the levels
Deliver valuable input to various programs, processes and tools by ensuring right business perspective and quality
Partners with Business Unit HR Business Partners to deliver required interventions and SBU specific initiatives
Partners with Centers of Excellence to deliver standard HR processes
Act as HR Partner with local management to maximize human capital value to achieve corporate and business objectives
Provide HR and organizational direction, support and counsel to regional business leadership
With regional leadership, drive change initiatives to meet evolving business and market needs
Facilitate improvement processes concerning team performance
Participates in Companywide process improvement efforts and cross-functional teams to ensure PAREXEL processes are streamlined and meet global expectations
Support and drive organizational change initiatives; understand the implications of change in terms of skills, processes and competencies
Capture and monitor HR Operations metrics. Drive to root cause and develop / deploy countermeasures
Integrate PAREXEL's Mission, Vision and Values into all activities to drive alignment and provide sufficient clarity to act as guidelines for decision making for managers. Key Products/responsibilities

Manager, HR Operations, Global Mobility Resume Examples & Samples

Manage the daily activities of the Global Mobility team to ensure quality service delivery to associates, Managers and HR Business Partners
Coach, mentor, and develop the Global Mobility team
Serve as a point of contact for resolving issues that have been escalated; responsible for further escalating issues as appropriate
Develop and track team service metrics; track and monitor vendor performance and metrics
Management of Global Mobility service partners, including but not limited to immigration, expatriate tax and relocation
Partner with Global HR Business Partners on new projects
Responsible for the management of the Fiserv domestic relocation program
Responsible for a small volume of global assignment and/or immigration cases; may include executive level cases or other high touch/high profile cases
Keep abreast of changes to international laws that may impact the Fiserv Global Mobility Program and compliance

Manager HR Operations Centre Resume Examples & Samples

Experience with LEAN or other process improvement
HR laws and regulations
Experience in managing others
Experience providing training and development
Working knowledge of the role HR plays in the overall HR processes
Excellent written and oral communication and organizational skills
Proficiency with MS Office and HR applications, sufficient to teach others

Manager HR Operations Resume Examples & Samples

Lead a team of approximately 30+ experienced HR professionals (Supervisors, Process Leads, Tier 2 and Tier 1) supporting 4 countries across the Americas (US, Mexico, Canada and Puerto Rico) and will service approximately 40,000 employees
Envisions, directs, and is accountable for the consistent delivery of WFA HR operations across the shared service model. Responsible for operational strategies, HR financial management and budgets, internal controls, and customer relationship management
Provides operational thought leadership by initiating, leading and/or participating in a broad range of major projects and initiatives to support regional expansion and enhance operational excellence. This also includes mergers, divestitures and acquisition projects
Provides support on identifying, building, changing, and implementing efforts related to the consistent delivery of HR services of Workforce Administration
Partners with IT and HR Admin on continuous improvement projects related on improving process efficiency and customer experience on the transactions and tools used by the Workforce Administration team
Understands all supporting systems including: Time and attendance interfaces, security, upgrades, the associate data warehouse and corresponding third party vendor relationships. Drives initiatives to maintain and improve the HR Case Management, Knowledge Management and Telephony applications
Understands audit processes and responsible for compliance (internal and external) ensuring that all processes are in place and appropriate controls are in effect for the transactions that are managed by the WFA team
Oversees the management and training of WFA analyst in customer services skills, general company human resources policies, benefit plans and country requirements
Complete Bachelor’s Degree
7+ years of managerial experience in HR Operations or HR Service Center experience and minimum
English Proficient (written and spoken)
Metrics management orientation – ability to translate how metrics indicate performance and are to be used to manage and focus the team, but are not to be the goal in themselves
Ability to manage multiple project plans successfully and simultaneously
Strong process and technical aptitude
Strong internal
Desired SOX compliance mindset
Expertise on core HR transactions (Hiring, transfers, promotions, leaves, terminations)
HR Business Processes expertise
Experience on Knowledge Management processes
Expertise with Case Management, Data Management, CRM, Telephony and Reporting expertise

Manager, HR Operations Resume Examples & Samples

Manages quarterly budget planning process for WBTV & Warner Horizon
Analysis & Forecast process: projected salary changes for Temp, OT & Intern budgeting in coordination with each department.(4 planning cycles throughout the year)
Oversees and manages temp and overtime budgets on a weekly basis. Intern budgets updated quarterly
Oversees Personal Service Contract process and administration in conjunction with VP of HR, including distribution of Laura Valan quarterly PSC reports
Manages overhead headcount/position management including add-to-staff requests, project positions, business re-orgs for TV groups, as well as, oversight for the accuracy and distribution of monthly org charts
In conjunction with the VPs and Director of HR, manages the annual TRP process for all divisions. This includes preliminary planning (data cleansing, role mapping, etc), providing guidance to planners and generating reports. Tracks eligibility and pro-rations for merit, equity, bonus. Reviews and verifies annual bonus reports for TV groups
Handles quarterly budget validation for all TV divisions (i.e. Verifications of Cost Centers, Titles, Vacancies & Auto Allowance)
Works in coordination with OD, HR VP and Director in gathering requested information for various Time Warner projects: Executive Talent Reviews, Diversity Reports & Time Warner Program Nominations, etc
Oversees the maintainance of historical data by departments and divisions. Creates and updates procedures to maintain an organized system of maintaining data
Handles separation agreement requests
Handles special projects as assigned
Cost Containment Projects, Re-orgs, Acquisitions
Position vacancy reports
Generates employee lists for Exec. Retreat, Holiday Exec. Asst. gifts, invite lists for various company events
Quarterly People on the Move submission
TV/Industry updates to TV HR Team
Maintains Peter Roth email distribution lists
Updates TV HR General reference material (as needed, for training)
Back-up OTA approver
Executive Orientation as needed

Manager, HR Operations Resume Examples & Samples

Min 5-8+ years of work experience or equivalent knowledge in HR, finance or general business operations
Proven experience driving process improvement initiatives; Six Sigma a plus
Previous HR management experience strongly preferred
Possess a broad knowledge of the HR Shared Services Center processes, tools and service level agreements along with Groupon’s HR policies and service model
Strong project management and change management skills and experience
Must be highly skilled in analyzing problems and providing direction
Must have strong organizational, analytical, communication and interpersonal skills
Must have strong influencing skills and great judgment
Ability to be an effective leader and interact effectively with leadership across various functions/businesses/countries
Highly proficient user of HRIS systems – Workday a strong plus

Manager HR Operations Resume Examples & Samples

Hands-on day to day HR operations while focusing on process improvement
Work to build HR Operations team performance and improve transactional efficiencies. Perform reporting and analytics to share departmental service level objectives, success areas, and trends finding opportunities for improvement
Manage the performance and behavior of staff through goal setting, on-going assessment and coaching
Project Management of key HR projects
Work collaboratively with a variety of internal stakeholders such as HRIS, Payroll, Benefits, Analytics, Compensation, Talent Acquisition and HR Business Partners
Partner with multiple vendors to ensure costs are managed, service level agreements are met, and understand the vendor road map to plan for our own service level improvement
Establish measurable success factors for all programs and ensure team achieves them consistently; on-going monitoring and utilization of data for process improvement and risk reduction
Seek to understand end-to-end domain area to the lowest amount of detail
Utilize data to drive insights and process enhancements
Work closely with partners and stakeholders across HR to manage end-to-end process impact, design and development
Ensure HR Compliance & data stewardship for process area (i.e. documentation, classification and compliance)
Bachelors in Human Resources or related discipline; advanced degree preferred; SPHR/GPHR/PHR is a plus
Minimum of 8 years of progressive experience in a similar HR Operations and process improvement role; experience in an HR Service Center preferred
Ability to manage a team with varying levels of experience and business acumen and proven ability to motivate and coach others
Advanced MS Office expertise (Excel, Outlook, PowerPoint)
Knowledge of data privacy issues, HR laws, and regulations associated with HR Operations
Ability to review a process and identify and implement improvements
Effective written and oral communication, presentation, and facilitation skills
Strong ability to define processes that facilitate operational excellence and have demonstrated the ability to identify systemic improvements, problem solve and consistently deliver best-in-class end-user experiences
Demonstrated ability in defining KPI’s and using data in decision making and recommendations
Strong attention to quality and detail and proven track record in providing excellence in execution

Senior Program Manager, HR Operations Resume Examples & Samples

Strong project management, delegation and prioritization skills
Strong process design skills
Demonstrated strong analytical, process and problem solving skills
Proven experience working through known and unforeseen challenges and obstacles to achieve goals
Strong background in Full Life-Cycle Project Management
Excellent oral and written presentation and communication skills
Experience interpreting policies to make time sensitive decisions with little direction
Familiarity with HR practices and policies preferred
Proficiency required using Microsoft Office products, including but not limited to Excel and Access
Must possess highly developed written, oral communication and management and training skills

Manager, HR Operations Resume Examples & Samples

Possess a broad knowledge of the HR Shared Services Center processes, tools and service level agreements along with the company’s HR policies and service model
Manage the overall productivity and performance of the HR SSCs to regional SLAs/KPIs
Responsible for hiring, training, mentoring and motivating HR SSC team by setting performance expectations and providing regular performance feedback
Partner with Local HR leadership to drive effective/efficient HR services with an optimal balance among cost, efficiency and service delivery
Lead collaboration activities related to the centralization of HR operations with key stakeholders (Finance, Audit, Legal, Information Technology, Payroll, Compensation & Benefits, Marketing Communications, etc.)
Partner with Finance, Legal and the business to implement global HR policies
Roll out employee and manager self-service, providing training and organizational readiness
Ensure HR HCM data accuracy in region
Lead the planning and execution of special projects, as requested
Act as a champion for key projects such as a standardized reporting, tools & methodologies, coordination of termination rounds, etc
Act as a key member of Global HR Operations team. Specifically
Minimum 10 years of work experience or equivalent knowledge in HR, customer service, IT, or general business operations within several countries in which we operate (i.e. India, Japan, Australia, New Zealand, US, UK, Ireland, Poland, Spain, Italy, France, Morocco, Germany, etc.)
Proven management experience; leading Shared Service Center team(s) a plus
Deep understanding of Shared Services operations and payroll operations
You are highly skilled in analyzing problems and providing direction
You have strong organizational, analytical, communication and interpersonal skills
You have strong influencing skills and great judgment
Highly proficient user of HRIS systems - Workday a strong plus

Senior Manager, HR Operations Resume Examples & Samples

Strong HR functional expertise in HR processes including employee relations and performance management
Extensive knowledge of HR Products and Services and awareness of HR strategy around talent identification, attraction, engagement and retention
Project management skills and strong operational focus
Extensive employee relations experience with a strong ability to relate well to others, listen effectively, and build rapport
In-depth knowledge of federal, state and local labor and employment laws

Manager HR Operations, HQ Switzerland Resume Examples & Samples

Experience as HR Operation Manager with specific experience in Operation Center of expertise covering Admin Operations
HR Transformation projects experience will be a plus
Minimum 5 years expertise as a HRM Admin/Generalist
Experience in Swiss based companies will be a plus
Good knowledge of Swiss labor law and used to deal with Employee representatives/ Trade unions and labor Administration and immigration office
Experience in project management and managing multiple priorities
Responsible for all Admin activities including (not limited to) Employee relations, hiring admin process, onboarding, Payroll, Work permits, management of all local labor duties
Primary point of contact for Managers and HR Business Partners regarding the HR operation area for the Head Quarter office, coordinating the HR admin function to meet organizational objectives
Manages employee relations, ensuring compliance with employment-related laws and regulations
Provides leadership in effective conflict resolution to all personnel, advising on people issues
Ensures implementation of HR Policies & Procedures, ensuring management’s adherence and policy up to date, in line with current employment law
Deliver and Follow up HR KPI’s dashboard
Engage and maintain relationship with local institutions and organization to ensure good connection and relationships with relevant HR parties in Ticino
Establish and maintain connection and agreements for employees for agreements with partners and companies (discounts etc)
Manage all international relocation processes
Thorough and up to date knowledge of Swiss employment legislation
Excellent in managing and implementing new processes meant to drive efficiency in HR operations and admin area
Communicates effectively. Experience of dealing with senior management
Effective in operating within Matrix with direct reporting line at EMEA level
Plans, organizes and prioritizes work and assigns and supervises the work of others
Demonstrates the highest level of ethical behavior in each action, maintaining confidentiality of sensitive information
Excellent problem-solver and high interpersonal skills that facilitates interaction with the employees
Excellent analytic skills

Senior Manager, HR Operations Resume Examples & Samples

Oversee Global HR processes, policies, and roles and responsibilities
The skills to analyze and interpret HR business processes and identify additional service offering opportunities through the use of business case and project management methodology
An understanding of HR information systems to streamline processes and achieve deliverables through the use of Shared Services Centre technology, e.g. Business Process Management Systems, Telephony, Case Management, Customer Relationship Management System, Document Management System, HR, Payroll, Knowledgebase, etc
Experience in ensuring there is a positive internal and external working relationship within the HR Operations team and with external customers by frequently communicating and soliciting feedback with both parties and by measuring customer satisfaction
Strong oral and written communication skills, including executive level presentation skills with the ability to represent Global HR on cross functional projects and make recommendations to key executives
Proficient in the use of SAP, SuccessFactors, and other similar HRIS tools. Expertise in the use of Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint)
10+ years of HR Generalist or HRBP experience
Must have budget management experience
The ideal candidate has experience working with a global workforce and in High Technology industry
Occasional travel may be required (domestic and international

Manager, HR-operations Resume Examples & Samples

2 + years of supervisory and project management experience preferred
2 + years experience managing global benefits and payroll programs
2 + years managing compensation programs
2 + years experience with HCMS systems, basic HR measurement, and process improvement techniques
2+ years experience with Workday preferred

Benefits Manager, HR Operations Resume Examples & Samples

Direct management of a team providing back office support for benefits processes and programs, and issues escalations. Examples of team responsibilities include, but are not limited to: Benefits presentations to new hires at day one The AbbVie Experience; direct ‘white glove’ benefits customer support for both paid continuation leaves and surviving dependents; international relocations; internal & external audit and legal requests; supplemental pension set-ups and calculations; ERISA appeals; benefits & payroll deduction issues; service date calculations support & issues remediation
Management, development, and effective utilization & allocation of resources. This includes customer ticket and project management, process documentation and knowledge databases, reporting, and all retained operational aspects of the team
Execution of benefits strategies and processes by partnering with our vendors on their customer service and benefits programs, and by driving efficiency, effectiveness and customer satisfaction through a commitment to continuous improvement and metrics/KPIs
Participation in benefits related projects, actions & solutions involving acquisitions/integrations of acquired companies and their employees. Analysis and project management for integrations, including legacy benefits plan closures, risk assessments and other related activities
Collaboration with practice centers on decisions, planning & implementations of vendor partner launches
Ongoing improvement initiatives with vendor partners, for HR support & services, health & welfare benefits, retirement benefits, and disability benefits. Proactive collaboration with vendors and internal teams to improve & streamline processes to increase efficiency and/or save time and resources
Accountability in identifying and investigating recurring employee benefits related concerns & issues, and implementing remedial actions with vendor partners as necessary
In conjunction with other groups, manage annual benefits open enrollment processes, benefit plan renewals, and reviews/revisions to plan(s) language and administrative services
Management of direct reports to ensure team members are assessed and rewarded appropriately based on our AbbVie Talent Philosophy. Evaluation of development needs of staff and providing related opportunities for training, experiences and other actions focused on continued improvement of people and their skills
Oversight of cross-training, back-up contingency planning, and other activities to ensure business continuity of the group and the customers they support

Manager, HR Operations Center Resume Examples & Samples

Several years of HR Line Management experience of remote employees
Direct experience in an HR Call Center/ticketing system structure
University degree in HR or business preferred

Senior Service Manager, HR Operations Resume Examples & Samples

You will run the HR Operations transformation program focusing on all elements of the change: organization, process and technology. You will partners with HR Centers of Excellence, Tech and other critical functions to align activities and resources
You will design, build and run an efficient governance model to ensure HR alignment on running and evolving service delivery practices
You will establish a global HR services taxonomy that enables effective scope management/clarity along with consistent case categorization/reporting from employee support issues (ServiceNow)
You will implement a framework to create improved employee experiences across all services and help build “test and learn” capability into organization
You will create organizational measures and use data to evaluate/prioritize improvements in HR service delivery
You will develop clear and efficient global compliance practices with Expedia’s Legal and Internal Audit functions
You will lead complex, cross functional HR Operations initiatives (e.g. acquisition integration like HomeAway)
You will institute global practices for business continuity including overall framework, standard operating procedures, resource back-up planning by region, etc
7+ years of experience leading complex global initiatives using project management methodology. PMP desired
Experience with process/continuous improvement methodology desired (Lean, Kaizen)
Experience creating measurements & analytics to improve process and organizational performance
Very organized, able to meet deadlines, and have excellent communication skills
Ability to independently work across organizational & geographic boundaries to drive effective global HR solutions
LI-MG1

Senior Manager, HR Operations Resume Examples & Samples

Develop key metrics and provide systematic reporting to support HR Business Partners, including: headcount management, HR analytics, EEO tracking, budget management, diversity metrics, organizational and workforce planning
Develop comprehensive communications plans to educate employees on employee value proposition, self-service tools, and HR policies and processes
Lead research, administration and deployment of various HR related systems and tools
Maintain integrity of employee data in all HR systems
Oversee Compensation professional in the participation of surveys and develop market analysis
Help develop Total Rewards mix to attract, retain, and motivate key talent
5+ years of solid HR experience in a global environment with 4+ years managing a team of generalist and specialists delivering HR programs and initiatives
Ability and experience scaling an HR operations function in a fast growing, hi-tech, public company environment
Knowledge of SOX requirements and experience implementing SOX processes in an HR environment
Exceptional analytical, problem solving, critical thinking and project management skills
Proven ability to think strategically and tactically while also managing details
Experience with large scale HRIS, benefits administration, compensation programs, and other HR programs
BA and HR professional designation

Manager, HR Operations Resume Examples & Samples

Manages the day-to-day activities and development of the HR Operations team. These activities include Workday HR data maintenance and reporting, candidate management, as well as first-response for all HR customer inquiries including system support
Ensures high quality standards in data entry by reviewing, approving and auditing transactions in Workday that impacts Payroll and other systems
Works with the team to identify, prioritize, communicate and track escalated issues through resolution in a timely manner while considering criticality, impact and resource availability. Personally resolves and fulfills complex inquiries, requests and issues and corrects errors as necessary
Ensures the team maintains momentum and a sense of urgency toward desired results. Continually focuses on driving high standards of performance, correcting performance and skill gaps, and works to overcome obstacles and meet or exceed challenging goals
Partners with HR management to identify opportunities to expand the shared services model and enhance existing processes and experience with a focus on global expansion
Regularly communicates employee concerns, trends, recurring issues, service opportunities, team performance metrics, and related issues to HR management. Presents and follows through on actionable recommendations
Recommends HR process redesign to improve service delivery and/or operational efficiencies leveraging existing and new technologies. Helps drive the implementation and continuous improvement of scalable and global HR processes
Bachelor’s degree in Business Management or related field required, Master’s degree preferred
Demonstrated functional and reporting skills in the use of Human Resource Information Systems
Strong communications skills, both written and verbal required
Experience with Workday and Microsoft Visio strongly preferred
Ability to work in a fast-paced and dynamic team environment

Manager, HR Operations Resume Examples & Samples

Supervises work of HR Coordinators to ensure quality & consistency. Identifies data entry/process errors and coaches as appropriate. Mentors, trains, and provides direction to HR Coordinators while ensuring balanced workload and staffing coverage at all times
Reviews existing processes to ensure that they are efficient and effective. Identifies and analyzes process breakdowns, then recommends and implements solutions for refining HR operations, and leverages identified opportunities
Responsible for ensuring the integrity of employee data entered in HR's RECoN systems. Runs and develops various system audit reports to identify data integrity issues
Responsible for maintaining select Workday tables, including Job profiles, Organizational Structure, creation of departments, and identification of security needs. Works with COE's to ensure structure is kept current
Produces standard and ad-hoc reports dashboards as required by the businesses. Will work with HRIS on development of more complicated reports
Provides training to HR staff on various HR processes
Special projects and other duties as assigned
Minimum of 5 years HR Administration/Operations experience
Proficiency with HRIS/HCM systems (Workday a plus) and MS Excel
Demonstrated strategic thinker who leverages a holistic approach to problem solving
Must be extremely detail oriented with a quality focussed orientation
Proficiency in MS Office tools (Word, Excel, Outlook-2007 version or better)
Proven leadership skills with the ability to facilitate and influence, and the capability to interact with all levels of the organization
Exceptional customer service focus that is translated to the team culture
1-3 years of supervisory experience

Manager HR Operations Resume Examples & Samples

In consultation with lead and functional HR Director, develop and implement HR strategies that support the overall business goals. Advise management on effective organization design to deliver business results, and provide pro-active support to plan and implement business transformations or strategic organization change programs
Ensure the effective identification and deployment of all key HR products, services and solutions to meet local requirements and business needs
Coach and advise management on leadership, managerial effectiveness and employee engagement, and on the various areas of HR support including Compensation, Benefits, International Assignments, Talent & Org Development and Talent Acquisition
Facilitate functional talent reviews and calibration meetings, undertake analyses and identify, in conjunction with business partners, appropriate tools, programs and strategies to strengthen functional capability and managerial effectiveness
In conjunction with the Compliance function, conduct investigations and provide counsel on compliance framework to ensure the business meets its legal and governance obligations
Act as Business Partner for functional LMs with the focus on HoFs and Support LMs to use the right tools and programs to ensure organizational development of their teams,
Collaborate with other HRM(s) within and outside of a cluster
At least 8 years of experience in a similar role preferably within an international environment
Experience with key HR processes and solutions
Negotiation and communication skills, coaching and mentoring skills, change management experience
Strong collaboration skills, ability to deal with ambiguity in a fast pace environment
Experience with internal/external social partners is optional
Fluent in Italian and English

Senior Manager, HR Operations & Processes Resume Examples & Samples

Serve as the HR functional lead and central point of contact for HR processes and technology projects
Responsible for HR change management and communication activities in support of new business processes and system implementations
Manage a team of HR professionals, including staffing decisions, ongoing performance management and team development
Minimum of 2 years of HCM hands on Workday experience
8+ years of experience in HR position supporting one of the following: Compensation, Benefits, HR Systems or HR Operations
Multi country or global experience preferred
Strong project management skills and excel skills
Strong understanding of key HR processes: employee data management, payroll administration, benefits administration, compensation management, talent management, performance management and succession planning
Outstanding analytical, problem solving, and critical thinking skills
People management experience preferred and ability to create an environment where staff can grow and develop their professional skills
Must be self-directed, able to work independently, as well as work in a team-oriented and fast paced environment
LI-RH1

Senior Manager, HR Operations Resume Examples & Samples

Ensure processes and roles, to optimize administration of core HR transactions and processes, including joiners, movers, leavers, pay changes, leave of absences, and Employee Relations
Support the HR Sr. Director of Operations in creating and implementing new processes and procedures. This will include the creation of process maps, completing specific steps in the process and communicating improved processes to internal groups
Partner with internal groups (IT, Finance, Legal, etc) on cross-functional projects and processes
Ensure HR documents are processed correctly and in timely manner according to legal requirement
As needed, manage sensitive or non-standard exit processes, working cross-functionally to a ensure timely exit and a good employee experience
Work closely with other HR members to ensure continuous and timely support to our employees
Partner with the Sr. Manager of HR Compliance on regular reviews of employment policies and ensure that they are fully compliant with current legislation
Work with the HR Benefits Manager and our Benefits Vendor on any employee benefit escalations or non-standard issues
Reporting out metrics and achievement of core HR Operations improvements, projects, and support to the HR Leadership Team

Manager, HR Operations Resume Examples & Samples

Develop and document business processes and workflows
Manage team, establishing performance standards and holding team accountable for results
Maintain integrity of employee data in all HR systems (Workday, bswift)
Track and ensure that HR Operations stays current on existing and proposed legislation/market updates
Audit existing HR Operation processes and create, develop and communicate best practices
Oversee Compensation in the participation of surveys and develop market analysis
Maintain strong knowledge of all federal and state laws and regulations related to HR industry practices
5+ years of solid HR experience in a global environment with 2+ years managing a team of generalists and specialists delivering HR programs and initiatives
Strong analytical, problem solving, critical thinking and project management skills
Experience providing guidance and consultation regarding policy and procedures to management and employees
Strong communicator with a business acumen and the ability to develop effective partnerships at all levels
Experience with HRIS, benefits administration, compensation programs, and other HR programs
Proficiency in Microsoft Office, Access, and Excel
BA Degree or equivalent experience in HR
HR professional designation preferred