Global HR Operations Resume Samples

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SH
S Hodkiewicz
Sigurd
Hodkiewicz
17700 Moses Station
Detroit
MI
+1 (555) 693 9587
17700 Moses Station
Detroit
MI
Phone
p +1 (555) 693 9587
Experience Experience
Dallas, TX
Business Manager, Global HR Operations
Dallas, TX
Cummerata Inc
Dallas, TX
Business Manager, Global HR Operations
  • Enabling Change
  • Analytical Problem Solving
  • Manage the organizational blueprint which defines the GHRO operating model and global resource allocation
  • Rhythm of the Business (ROB) - Plan and manage the ROB for a complex global team, working with and on behalf of the GHRO leadership team
  • Strategic Planning -- Manage the planning process for GHRO ensuring coordination with corporate & HR planning processes (Annual Business Reviews, Fiscal Year Planning, etc.)
  • Manage approach for strategic long range planning which includes industry benchmarking, ongoing organizational performance reviews and gap analyses, etc
  • Organizational Change Readiness and Management - Partner with the GHRO LT in enabling and communicating complex organization change on the team, driven by strategy evolution, blueprint and operating model changes, key talent transitions, etc
Philadelphia, PA
Senior Analyst Global HR Operations
Philadelphia, PA
Rau LLC
Philadelphia, PA
Senior Analyst Global HR Operations
  • Participates in scheduled and ad hoc training in order to improve performance, process acumen and gain additional knowledge on Workday processes and system
  • Assist manager in transitioning work; which may include aspects of training and recruiting
  • Handle workforce data mass uploads for separations and work employment changes
  • Establish and maintain a confidential and sensitive work environment, focusing on customer service by handling all customer requests in a professional manner
  • Make Master Data updates in support of the Payroll team
  • Support global workforce data integrations
  • Using SAP HR, enter employee movements, work employment changes, separations, and corrections to Master Data as specified in each case
present
Boston, MA
Global HR Operations Senior Associate
Boston, MA
Vandervort, Medhurst and Jacobson
present
Boston, MA
Global HR Operations Senior Associate
present
  • Conduct complex transaction processing specific to your role utilizing the tools and resources provided
  • Perform assigned audits
  • Identify and address inaccuracies in responses on social posts (i.e. Yammer)
  • Identify opportunities in process steps and tee up for review
  • Demonstrate customer service excellence in every transaction
  • Handle escalated customer inquiries and transactions
  • Administer rules for multi-business unit, multi-state and multi-union environments
Education Education
Bachelor’s Degree in Confidentiality
Bachelor’s Degree in Confidentiality
Seton Hall University
Bachelor’s Degree in Confidentiality
Skills Skills
  • A record of adaptability and ability to deal with ambiguity in an environment with competing priorities
  • Proven ability to achieve results in a highly collaborative manner
  • Ability to work effectively under pressure, with multiple deliverables, in short time constraints
  • Experience managing highly confidential information and mature judgment regarding same
  • Strong written and verbal communication skills at the Exec level (there will be EVP & CVP exposure)
  • Thorough understanding of Microsoft and the HR organization (business unit, centers of expertise, global operating model)
  • Superb problem solving skills, bringing imagination and a calm approach to difficult issues
  • Passion for innovation and continuous improvement
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11 Global HR Operations resume templates

1

Global HR Operations Regional Manager Resume Examples & Samples

  • Demonstrated professionalism when engaging with leaders, team members, and clients
  • Proven effective written and verbal communication skills with the ability to develop both written and verbal executive summaries
  • Demonstrated coaching skills
  • Ability to identify and tee up potential opportunities for process improvements and adjust and execute accordingly
2

Global HR Operations Representative Resume Examples & Samples

  • Provide and maintain regular reporting of operational metrics, including efficiency, effectiveness, controls and service. Ensure accuracy and completeness of data
  • Provide project support for implementation of new systems, initiatives and processes including requirements, process design/re-design, testing, and implementation. Verify that new systems/processes are maintained and updated as necessary
  • Ad hoc reporting requests in Excel, Access, SQL, etc. to support business requests/issues
  • 2-4 Years analyst experience in HR including reporting and project management
  • Excel, SAP, Access
  • 4+ Years analytical experience including reporting and project management
  • Web design
  • 4-Year Degree or equivalent work experience required
3

Global HR Operations Senior Associate Resume Examples & Samples

  • Handle escalated customer inquiries and transactions
  • Identify and address inaccuracies in responses on social posts (i.e. Yammer)
  • Identify opportunities in process steps and tee up for review
  • Demonstrate customer service excellence in every transaction
  • Ensure all internal controls procedures are performed as required
  • Conduct complex transaction processing specific to your role utilizing the tools and resources provided
  • Administer rules for multi-business unit, multi-state and multi-union environments
  • Ensure data accuracy, reliability, security and completeness
  • Maintain accurate documentation related to job
  • Apply current Federal/State/Local Laws and policies in the completion of tasks
  • Attend and apply learning from offered Training courses
  • Participate in testing as needed
  • Monitor incoming channels and distribute work to appropriate location
  • Respond to inquiries via all Global HR Operations Service channels
  • Perform assigned audits
  • Ability to identify patterns that could indicate systemic issues
  • Demonstrated ability to understand and apply policies and procedures applicable to functional area
  • Ability to handle high volume work in a deadline driven environment
  • Demonstrate computer efficiency within a Windows environment
  • Ability to meet established quality control standards
4

Project Hire-global HR Operations Senior Associate Resume Examples & Samples

  • Partnering skills
  • Problem solving and decision making skills
  • Strong organizational and time management skills with the ability to multi task
  • Ability to identify daily operational gaps and proactively address them
  • Ability to handle and secure confidential information
5

Program Manager, Global HR Operations Resume Examples & Samples

  • Develops an integrated plan that includes project deliverables, strategic alignment, cost management, enterprise-wide impacts, milestones, risks, assumptions, constraints, change management and overall program investment. Updates project plans, priorities, and project sequencing as needed
  • Coordinates and integrates the multiple projects within a program in accordance with established standards and best practices
  • Works cross-functionally with Centers of Expertise, HR business partners, Information Technology partners, suppliers, vendors, and other teams to ensure successful execution and teamwork
  • Ensures all project workstreams working to deliver the program understand and work toward accomplishing the goals and objectives of the program
  • Analyzes and evaluates project interdependencies and their impacts to the program
  • Recommends and implements program improvements to meet changing scope, risks, and requirements
  • Negotiates for human, financial and other resources, liaises with external and internal partners. Works with stakeholders to secure funding for program and project deliverables including contingency and risk management
  • Manages the communication plan, educational materials, and change management related to the program
  • Monitors project execution to ensure that key milestones and financial parameters are met and that projects are delivered effectively to achieve the overall goals and objectives of the program
  • Communicates program status to participants and stakeholders accurately and on time. Escalates to ensure issues are resolved, as needed. Ensures program implementation governance with support management
  • Coaches and mentors project resources on developing and maintaining project plans, objectives and schedules that support program objectives. Inspires and recognizes participants, celebrates successes
  • Project/program management experience, 5-8 years
  • Bachelor’s degree or similar academic experience, MBA preferred
  • Experience influencing others and being a change agent
  • Knowledge of integration requirements, processes, tools and methods
  • Advanced knowledge of program and project management principles
6

Global HR Operations Knowledge Management Internship Resume Examples & Samples

  • Identify new methods and technologies for delivering information to employees and cast members
  • Review trends in knowledge management and recommends process improvements and changes
  • Knowledge of HTML
  • Pursuing a degree in Business, Human Resources, Management Information Systems, Communications, or a closely related field
7

Global HR Operations Lead Western Europe Resume Examples & Samples

  • 10+ years of experience in operations and/or human resources within Belgium and France
  • Fluent in English, French and Dutch
  • Experience in the area of Industrial Relations/Employee Relations in the market and understanding of applicable legislation and complexity in Belgium and France
  • 5+ years of experience with people management, leading geographically dispersed teams
  • Capability to innovate and integrate HR practice around critical business issues, and align people, process and structure to support these innovations
8

Senior Analyst Global HR Operations Resume Examples & Samples

  • Review cases that are relevant to our team, analyze and assign out to appropriate team members to work on
  • For each case, analyze the details to ensure that the information is accurate and meets compliance requirements for approval and has the details needed in order to complete the transaction
  • Using SAP HR, enter employee movements, work employment changes, separations, and corrections to Master Data as specified in each case
  • Responsible for workforce data maintenance as it pertains to business processes, ie, analyzing errors, processing updates, correction requests
  • Work on corrections for the following topics: work from home indicator, work location incorrect, permanent address wrong, transfer or promotion entered on wrong date or for wrong $ amount; wrong position attributes for change to hours, change to hire date, Merit corrections, change to salary, termination reversal, change to termination effective date or reason code
  • Service date calculations for employees who were rehired but do not have a record in SAP
  • Handle workforce data mass uploads for separations and work employment changes
  • Support global workforce data integrations
  • Perform UAT testing as required for IT and Payroll teams in support of projects
  • Make Master Data updates in support of the Payroll team
  • Perform Quality Checks (QC) on other team member pay change, term reversals, hire date transactions
  • Assist manager in transitioning work; which may include aspects of training and recruiting
  • Provide SAP knowledge support to Global Services HR North America Admin Center
  • Develop understanding of Service Center operations and the J&J organization
  • Identify areas for improvement on daily operational processes to drive data accuracy and global compliance and provide support to implement these initiatives by highlighting and discussing key changes/improvement programs with the Manager
  • Communicate and interact effectively with customers and team members; develop credibility and trusted mutually respected relationships with customers, supervisors, and team members
  • Interact and interface while establishing relationship with stakeholders such as Payroll, and other third parties as applicable in relation to the activities and dependencies of the role
  • Work in collaboration with other team members to execute tasks and fulfill key deliverables, providing input and assistance as needed
  • Establish and maintain a confidential and sensitive work environment, focusing on customer service by handling all customer requests in a professional manner
  • Participates in scheduled and ad hoc training in order to improve performance, process acumen and gain additional knowledge on Workday processes and system
  • Experience working with SAP HR on complex transactions PA/OM
  • Attention to detail & accuracy a must
  • Proficiency in Excel is preferred
  • Proficient verbal and written communication skills in English in order to communicate with customers and peers
  • Demonstrate ability to handle ambiguity and fluid situations, demonstrating a pragmatic approach
  • Knowledge of standard business practices and professionalism in a customer service environment are essential.HR Operations
9

Analyst, Global HR Operations Resume Examples & Samples

  • Previous experience in HR processing preferred, preferably in performance, talent, employee data, compensation, or benefits administration)
  • Experience or exposure to working in a large global company environment preferred
  • Experience in a service center environment preferred
  • Ability to connect and collaborate with team members globally required
  • Strong fluency in both written and spoken English in order to communicate with global team members, peers, and customers
  • Experience with an ERP or HRIS system (Workday Preferred)
  • Experience with Microsoft Office required
  • Intermediate to advanced Microsoft Excel skills strongly preferred
  • Ability to demonstrate a basic understanding of HR processes, procedures, controls, regulations, and compliance required
  • Proficient analytical and problem solving skills required. Attention to detail a must
  • Demonstrate a high degree of confidentiality and sensitivity to compliance-related matters
  • Able to process complex information and identify solutions that meet both internal and business partner requirements
  • Proficient interpersonal skills and the ability to successfully work with internal stakeholders and colleagues to contribute ideas, identify opportunities, and contribute to positive outcomes
  • Ability to excel in a team based environment, demonstrating customer service and teamwork. Experience working through conflict to reach a successful resolution
  • Demonstrate ability to disseminate knowledge and techniques.HR Operations
10

VP, Global HR Operations Resume Examples & Samples

  • Actively collaborate with and provide feedback to other areas of HR Shared Services, Centers of Expertise (COEs) and HR Partners to continually improve managed services
  • Champion our self-service philosophy in partnership with HR Business Solutions by monitoring and gathering feedback on utilization and effectiveness, applying user feedback and driving up global HR systems adoption
  • Work in partnership with HR policy owners in COEs and Shared Services to achieve global HR policy harmonization which is aligned with the global HR strategy
  • Delivery of HR products/services in coordination with COEs/SS
  • Governance and risk monitoring of the HR Operating Model; proactively identify and resolve issues with the model; minimize disruption of service and support to the business
  • Demonstrated experience leading change initiatives, transformation, and process and operations optimization on a global scale
  • Global mind set with cultural sensitivity and understanding of how to drive change and process improvements across multiple geographies and cultures
  • Innovative – uses design thinking principles to re-imagine the employee experience from a user perspective
  • Strong coaching and feedback skills that promote leadership effectiveness and enhance team performance
  • Ability to work autonomously and be part of a cohesive high performing team
11

Senior Director, Global HR Operations Resume Examples & Samples

  • Function as the recognized expert on organizational issues and serve as a trusted advisor and business partner to the senior management team and department leaders
  • Work with leadership team to develop and implement Human Resources strategies, initiatives, and goals that support company business objectives
  • Establish developmental programs to enhance employees’ skills while anticipating future organizational workforce needed
  • Develop programs to develop internal talent, reward high performers, and improve retention across the organization
  • Design and manage a flexible, cost-effective recruitment strategy to attract top talent
  • Optimize processes and resources to improve and assure HRIS data integrity
  • Work with senior management team to establish equitable and competitive compensation programs
  • Effectively address critical people related issues
  • Manage benefits and total compensation programs including merit increases, equity, promotions, and bonuses that attract and retain key talent
  • Work with business managers to define, develop and maintain a culture that inspires and fosters high employee performance and engagement
  • Ensure the company is in compliance with applicable laws and regulations concerning employment practices
  • 10+ years of Human Resource leadership experience with a strong understanding of all functional aspects of HR
  • Minimum 10 years in related HR roles and 5+ years people management experience
  • The successful candidate will have worked in a medium sized company (or larger) that has international operations, including hiring employees in a variety of countries
  • The ability to deal effectively with ambiguity and lead change, recognize trends and identify systemic approaches to solving problems. Experience working with senior executives, multiple groups, multiple geographies and complex environments
  • Strong assessor of talent and able to coach for development, with exceptional consultative and facilitation skills and ability to influence senior leaders
  • Exceptional HR leader and people manager that is an attractor and motivator of top talent
12

Senior Technical Integration Analyst Global HR Operations Resume Examples & Samples

  • ServiceNow HR Sys Admin
  • Lead analysts through technical requirements, stories & Acceptance Criteria
  • Perform Core Configuration tasks
  • Create new or update existing workflow & Case Forms within the SN HR application
  • Create User Interface (UI) policies, data policies, UI actions, business rules and client scripts
  • Assist with Data Integrations, manage plugins
  • (HTLM, scripts) maintain CMS, Web Services integration knowledge and configure the data paths into ServiceNow tables
  • Control system access, permissions, and data security
  • Configure alerts, notifications, and system generated letters
  • Use System controls that direct the right data to the right users at the right time (Entitlements)
  • Performance issues, troubleshoot tools and use system logs to find issues. Escalate and drive results
  • Lead communication requirements for technical team
  • Working with the IT SN Platform Team, communicate all Platform related enhancement / outage / upgrade information to GHRO Customer Base
  • Work closely with the IT Availability Team to ensure Service Interruptions & Outages are efficiently managed and service is expeditiously restored. Includes application, platform, and Integrations. Monitor application support queues and participate in all Service Restoration
  • Working with IT Release Manager, attend weekly Scrum Meeting, represent HR in platform code review and code movement in SDLC lifecycle. Coordinate testing
  • Prepare Update Sets that will be presented for movement through Environments
  • Represent HR Case Management in Platform & Release meetings
  • 3-5 years of HR Systems or related experience. ServiceNow technical experience a plus
  • Strong Organizational skills, communication skills (written & verbal), Team oriented
  • Understanding of ServiceNow software and or HR Case Management tools
  • Background in scripting & HTML helpful
  • Experience with web services (Rest & SOAP etc.) and Application Interfaces
  • Exposure to Web & mobile apps helpful
  • Ability to understand the Technical needs of GHRO, and alignment of technology solutions
  • Extensive working knowledge of Microsoft Word, Outlook, Excel and PowerPoint
13

Global HR Operations Senior Analyst Resume Examples & Samples

  • Consult with operational teams to understand, prioritize, and deliver analytics and insights
  • Ensure consistent reporting, forecasting, and diagnostic analyses of business issues
  • Responsible for establishing regular reporting and delivering ad hoc analysis to identify opportunities to more effectively focus on quality and process efficiencies
  • Exhibit necessary technical understanding and capabilities in HR systems and Microsoft software tools to efficiently extract, analyze, and present data
  • Mine data, identify trends/patterns, and help succinctly package the results (story) in a way that is easily understood by all levels of leadership
  • Ability to synthesize multiple data inputs to create an actionable story for clients
  • Prioritization of multiple, interdependent projects while monitoring and communicating progress
  • Ability to handle and maintain confidential information
  • Prior experience with statistical software packages, SAP administration tools, and/or Microsoft suite (Access, Excel, PowerPoint, SharePoint, Word, and Project)
  • 2 Years HR functional experience
  • SQL
14

Global HR Operations Director Resume Examples & Samples

  • Act as the global owner of HR processes including Hire to Retire, US Payroll/Time/Benefits operations, and EMEA Payroll/Time operations
  • Partner strategically with the Global Rewards COE regarding best in class operations and technology solutions for example, US Benefits Administration and global Annual Compensation processes
  • Partner strategically with the Talent Management COE regarding best in class operations and technology solutions for example Talent Profile and Performance Management processes
  • Be the steward and champion of a globally standard service delivery model and delivery
  • Proactively manage overall technology roadmap in conjunction with broader HR Strategy and IT strategy
  • Influence HR direction based upon how technology can further enhance the effectiveness of the organization
  • Continually enhances and shares knowledge of the technology industry and the possibilities that new technological developments bring to Human Resources
  • As a member of HR Leadership, influence HR Strategy and process to best integrate with and utilize technology capability
  • Manage, monitor and assess Vendor relationships
  • Nurture strong partnership with IT organization to enable the function’s ability to meet the human capital needs of the enterprise
  • Manage the core competencies and resources of Global HR Operations team
  • Bachelor’s degree or equivalent experience required, Master’s degree preferred
  • Strong cross country/regional leadership experiences and relationships
  • Strong HR functional experience in HR processes, service center operations and technology
  • Demonstrated ability to network and influence across organizational boundaries
  • 15 or more years of experience / knowledge in the HRIS field
  • Experience in managing outsourced / vendor dependent solutions
  • Demonstrated ability to manage complex, multidisciplinary efforts and cross-functional teams
  • Ability to lead groups in reaching consensus and setting priorities
  • Demonstrated conceptual, strategic and judgment skills
  • Demonstrated collaborative, marketing, negotiation and problem solving skills
  • Ability to relate to all levels and functional specialties
  • Demonstrated verbal, presentation and written communication skills. Requires ability to communicate with technical and non-technical users
  • Broad knowledge / experience of multiple HR technology platforms and tools
  • Demonstrated skill managing multiple priorities
  • Experience working within a Workday HRIS system highly preferred
15

Senior Director of Global HR Operations Resume Examples & Samples

  • Experience evaluating information to determine compliance with standards, laws, and regulations
  • Exceptional Project Management Skills reqired
  • Able to work cross functionally and cross geographies to best delivery HR Services and a consistent employee experience
16

Analyst, Global HR Operations Resume Examples & Samples

  • Must be able to learn new technology quickly and be able to apply to business strategy. Anticipate and plan for technology impact on end users
  • Ability to execute processes and procedures that allow global HR technology tools to function at a high level
  • Must be able to communicate effectively with all levels of employees and PepsiCo partners (vendors) regardless of location. Also, possess the ability to converse easily with technical support staff as well as users (non-technical) both verbally and in writing. Produce clear, understandable documentation geared for all audiences
  • Demonstrate the ability to respond quickly to requests for service while meeting expectations and displaying a positive, service oriented attitude
17

Business Manager, Global HR Operations Resume Examples & Samples

  • Rhythm of the Business (ROB) - Plan and manage the ROB for a complex global team, working with and on behalf of the GHRO leadership team
  • Major ROB elements span regular cadence of leadership and team wide meetings; annual strategy, planning and budgeting; quarterly and annual reviews; team talent management; global career development events; etc
  • Budget / Financial / Headcount Management -- Partner with Finance and Procurement to ensure effective budget management, including forecasting resource needs at Geo and Functional level based on workforce plans & transactional data
  • Provide leadership in prioritizing and optimizing available resources
  • Manage the organizational blueprint which defines the GHRO operating model and global resource allocation
  • Leadership Delegate - represent the GHRO general manager and speak for the organization in a variety of forums
  • Strategic Planning -- Manage the planning process for GHRO ensuring coordination with corporate & HR planning processes (Annual Business Reviews, Fiscal Year Planning, etc.)
  • Manage approach for strategic long range planning which includes industry benchmarking, ongoing organizational performance reviews and gap analyses, etc
  • Organizational Change Readiness and Management - Partner with the GHRO LT in enabling and communicating complex organization change on the team, driven by strategy evolution, blueprint and operating model changes, key talent transitions, etc
  • Portfolio Management - Manage GHRO project portfolio, including regular cadence of reviews/updates provided to the Microsoft HR leadership team
  • Drive broad awareness of key initiatives across GHRO stakeholders and build internal team alignment and focus
  • Lead the Business Administrator function - Serve as direct manager for Redmond-based Executive Assistants and provide leadership for GHRO’s global Business Admin community
  • Team Development - Help drive strategic talent planning and organizational development needs in partnership with HR
  • Special Projects -- Drive high-impact cross-team projects as needed and ensure major company projects in which GHRO is involved get appropriate focus from the right groups on the team
  • Thorough understanding of Microsoft and the HR organization (business unit, centers of expertise, global operating model)
  • Proven ability to achieve results in a highly collaborative manner
  • Strong written and verbal communication skills at the Exec level (there will be EVP & CVP exposure)
  • Experience managing highly confidential information and mature judgment regarding same
  • Ability to flex and change with the needs of the organization and business
  • A record of adaptability and ability to deal with ambiguity in an environment with competing priorities
  • Superb problem solving skills, bringing imagination and a calm approach to difficult issues
  • Ability to work effectively under pressure, with multiple deliverables, in short time constraints
  • Experience in financial/resource modeling and forecasting preferred
  • Excellent PowerPoint and Excel skills required given high volume of EVP/CVP presentations
  • 7+ years of Human Resource and/or Operations experience required
18

Global HR Operations Administrator Resume Examples & Samples

  • The job holder works closely with colleagues within the HR team to ensure that processes and procedures are integrated and actions taken are in accordance with the requirements of the overall functional strategy
  • The data modules in Success Factors are primarily maintained by the incumbent and he/she is responsible for the facilitation and coordination of HR processes across the organization, both within the Success Factors system and outside of it
  • Maintain the integrity of HR data within Success Factors
  • Process transactional initiatives of the Success Factors system to support the centralization of HR operational work globally
  • Maintain and develop knowledge relating to the requirements of the success factors system
19

Senior Manager, Global HR Operations Resume Examples & Samples

  • Bachelor degree in computer science, human resources, business administration or other related discipline
  • 3 to 7 years technical, administrative, or program support experience specific to HR with a strong preference for HRIS & data management, training & development, and organization development
  • Excellent computer and Microsoft Office skills and HRIS systems knowledge, PeopleSoft preferred
  • Superior interpersonal, oral and written communication skills
  • Demonstrated project management and training experience
20

Global HR Operations Resume Examples & Samples

  • Demonstrated operational expertise in working across multiple processes, systems and can systematically solve issues and drive continued development & improvement
  • Demonstrated ability in defining KPI's and using data in decision making and recommendations
  • Seeks to understands end-to-end domain area to the lowest amount of detail and acts as a trusted advisor
  • Operates with a learner's mindset and continuous curiosity to see beyond the presenting problem, identify risks and mitigation, underlying root causes for issues, and propose appropriate interventions
  • Ability to influence without direct authority, managing details of a complex program with strong attention to quality and remaining calm in stressful circumstances, while working in a heavily matrixed environment
  • Record of success of driving operations strategy, excellence in execution, attention to detail, and ability to drive multiple streams of work in a fast-paced environment
  • Ability to manage IT solutions and has technical savvy to converse with process and IT partners in the resolution of issues
21

Regional Manager, Global HR Operations Resume Examples & Samples

  • Previous leadership experience or HR functional expertise
  • Experience of working in a HR Operations (or similar) environment
  • Evidence of growing and developing talent within an organization and also managing teams through change
  • An excellent relationship builder, demonstrating proven political savviness, evidencing the ability to influencing stakeholders
  • Demonstrated problem solving, conflict resolution, networking and evidence of continuous improvement
  • Proven negotiation skills, with the ability to gain agreement while keeping both the client and the goals of the Global HR Operational organisation in mind
  • Flexibility and adaptability in a changing work environment
  • Although not essential, Previous Disney experience and knowledge of our systems, business and processes, is advantageous
22

Director, Global HR Operations Resume Examples & Samples

  • Develops, leads, and manages HR operations team and programs/services, serving as an escalation/approval point for critical issues
  • Identify and optimize systems to enable and ensure transparency in our processes, and accountable for data accuracy across all systems. Leads the planning, requirements definition, vendor selection, implementation and execution of complex HR technology projects (e.g. evaluation of solutions and potential implementation of new Global HRIS, Performance Management system and ATS)
  • Oversee internal audit processes to ensure accuracy of data and conformance with HR processes. Where applicable, ensure vendor audit processes are compliant with company policies and legislative requirements
  • Ensure compliance and effectiveness with our global operations in payroll/ benefits and other activities to create a consistent employee experience
  • The Director provides HR operations guidance to integrate and scale operations when company expands and grows in new markets and geographies
  • Review and update our policies and benefit/ compensation practices to be current and reflective of our culture
  • Manage and directs vendor relationships. Monitors and manages the performance of third party vendors and service provides regarding quality, delivery and costs
  • Serves as the subject matter expert, trusted advisor and resolution point for escalated transactions as they relate to HR processes and systems
  • Regularly meet with HR colleagues to review HR metrics and determine if current initiatives are driving expected results and identify areas for improvement
  • Assures proper storage, organization and retrieval of information of HR records, provides guidance for physical and electronic file retention
  • Continuously evaluate existing work processes and prospective processes to ensure the most effective use of resources. Make recommendations for process improvements and assist with the design of work processes
  • Ensure HR colleagues and all managers in the business understand business and compliance requirements, provide training, and audit to ensure consistency among entire team
  • 7-10 years of experience as a high performing manager of Global HR Operations – with 3+ years being an exceptional player/coach & builder of high performance teams
  • Operational understanding of all HR operational disciplines (e.g., compensation, benefits, global mobility) and their integration with broader HR services and strategies, with particular expertise in compensation. Familiarity with equity preferred
  • Proven project management and cross-functional collaboration skills - leveraging a meticulous attention to detail and building scalable process
  • Experience successfully evaluating, maintaining and optimizing relationships with brokers, consultants, and other vendors
  • Global Regulatory knowledge
  • Experience successfully optimizing systems, e.g. ADP Payroll and WorkforceNow HRIS system / ICIMS
  • Strong consultative and communication skills
  • Experience influencing and building collaborative, strong working relationships with the HR team and corporate functions. Customer service orientation