Manager, Benefits Resume Samples

4.8 (125 votes) for Manager, Benefits Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the manager, benefits job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

Resume Builder
CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.
USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.
SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

Create a Resume in Minutes
DD
D Davis
Deangelo
Davis
5223 Lenny Garden
Philadelphia
PA
+1 (555) 208 1797
5223 Lenny Garden
Philadelphia
PA
Phone
p +1 (555) 208 1797
Experience Experience
Detroit, MI
Manager Benefits
Detroit, MI
Hermiston Group
Detroit, MI
Manager Benefits
  • Manage all communication to employees ensuring proper education and information on benefits program, including new hire benefits orientation
  • Constantly looks for opportunities to modify and improve processes, administration, reporting and communication on all topics within working field
  • Consistent, accurate and efficient working style
  • Manage the various phases of integrated benefit product launches and/or implementation of program update/modifications
  • Establish and manage external provider relationships to ensure quality service is achieved
  • Support the Senior Manager, Benefits, Canada & US and the Director, Pension and Benefits, Canada & US with delivery mechanisms including communication and education. Conduct cost/benefit analysis and prepare detailed proposals and business cases for Senior Executives for approval
  • Time management (incl. Governance processes, reports to EEs, LMs and HRMs regarding company close-down, FlexiTime circle, special leave, parental leave, etc.)
Chicago, IL
Manager, Benefits
Chicago, IL
King-Marquardt
Chicago, IL
Manager, Benefits
  • Leverage Workday HR Technology, along with local payroll systems, in developing an international approach manage/administer international benefits
  • Supports the overall benefit plan strategy, design and provides input and recommendations to management
  • Maintains benefit plan and enrollment data in company Lawson Human Resource Management System, as well as develops reports to access the data
  • Develops, maintains and strengthens relationships with key business partners and benefit providers to ensure the delivery of service and value
  • Supports and assists with the development all benefits-related communications including those for annual enrollment
  • Provide project management and support for compensation initiatives
  • Develop and maintain benefits financial analysis reporting including trend, expense management/invoices and prepare annual benefits budgets
present
Phoenix, AZ
Senior Manager, Benefits
Phoenix, AZ
Crooks, Hilpert and Ruecker
present
Phoenix, AZ
Senior Manager, Benefits
present
  • Leads, develops, and manages staff in running benefit and workers compensation programs
  • Provide technical expertise and guidance on compliance; develop recommendations for governance and compliance
  • Manage the strategic design and development of Health and Welfare programs such as Life, AD&D and Absence Management programs
  • Advise on marketplace trends, relevant laws (including impacts of U.S. Health Care Reform) and other environmental factors impacting plan performance and program competiveness
  • Develop solutions/recommendations for plan design to achieve targeted cost savings and/or plan improvements (performance and competiveness) that align with the company's business and talent objectives
  • Partner with, influence, and act as an expert resource to advise others within the HR discipline – including plant HR Leaders – on escalated/complex/technical issues related to the management and administration of absences. Act as the final escalation point (other than the Vice President HR Shared Services & Employee/Labor Relations) for issues within the absence area
  • Design and develop policies, strategies, processes, tools, and procedures for the successful and effective management and administration of all absences – including return-to-work and accommodation support and coordination
Education Education
Bachelor’s Degree in Human Resources
Bachelor’s Degree in Human Resources
Carnegie Mellon University
Bachelor’s Degree in Human Resources
Skills Skills
  • Ability to create solutions using creative skills. Ability to think conceptually and respond to change quickly
  • Excellent attention to detail
  • Strong ability to prioritize, manage and complete multiple projects within deadlines
  • Intermediate knowledge of MS Office applications
  • Highly developed customer service acumen
  • Strong analytical skills
  • Superior communication and interpersonal skills; strong organizational skills
  • Ability to perform multiple tasks and maintain emotional control under stress
  • Ability to effectively communicate with District personnel from varied educational backgrounds
  • Ability to supervise and motivate staff while efficiently managing workflow processes
Create a Resume in Minutes

15 Manager, Benefits resume templates

1

Senior Manager, Benefits Resume Examples & Samples

  • 5+ years proven experience in health and welfare benefit plan design and management. Experience working in large company, preferred
  • PeopleSoft Benefits Administration module expertise
  • Thorough understanding of benefit plan design options and competitive positioning
  • Ability to evaluate and streamline processes
  • Prior experience managing including developing junior-level staff
  • Experience with self-funded and fully-insured plans
  • Familiarly with online tools and offerings
  • Strong working knowledge of benefit plan policies and procedures
  • Knowledge of ERISA, DOL and applicable IRS regulations related to health and welfare plans
  • Knowledge of accounting and actuarial principles associated with financial reporting of benefit programs
  • Ability to work independently under general guidance and excel delivering with quality under tight timelines
  • Proficient in Microsoft Office suite of products, including Word, PowerPoint, Excel and Access
2

Account Manager, Benefits Resume Examples & Samples

  • Resolves and answers any client problem or question by being an “inside” technical expert in employee benefits and a client advocate with the carrier/TPAs/vendors. Solve or advise on practical problems faced by clients and/or prospects in the areas of insurance and benefits. Deals with clients on routine, sensitive or urgent topics and be able to provide answers and advice either immediately or within a reasonable period of time. Interprets a variety of insurance laws, regulations, policies, procedures and convey the information to clients either directly or through written communication
  • Anticipates clients needs and proactively initiates communication and/or resolution through introductory calls (introducing the client to their service team, administrative procedures, and contact information), pro-active semi-annual service calls (reviewing recent services, upcoming seminars/webinars, use of their electronic services, etc), and frequent updates during the life of an issue, client specific vendor evaluations, and/or program support (such as wellness)
  • Maintains client and policy information in the customer management system including production figures, demographic information, new and renewal business, and plan documents
  • Provides support and assistance to Business Insurance Advisors/Benefit Consultants including, assisting with client service issues brought to the BIA/BC attention; keeping the BIA/BC informed of insurance company underwriting procedures; setting appointments to meet with clients on plan renewals; obtaining claims experience reports and employees census information and maintaining client files
  • Backs up other AM position in the department or agency personnel as appropriate
  • Organizes work flow to ensure quick, efficient processing of mail, work-in-process issues, and client files to maintain a “no backlog’ status
3

Manager Benefits Realisation & MI Resume Examples & Samples

  • Knowledge of control requirements and productivity improvement measures
  • Knowledge of MS Office suite i.e. Visio, Excel, Word, PowerPoint etc
  • Thorough knowledge of Barclays Africa Operations structures, roles and interfaces e.g. Corporate, Retail Premier Banking
  • Knowledge of the bank’s policies and procedures and the local regulatory framework governing processes. KYC, Money Laundering etc
  • Knowledge of financial and non-financial management information analysis techniques
  • Holder of/Studying, for reputable Accounting or Engineering or Science
4

Manager, Benefits Resume Examples & Samples

  • Responsibilities include oversight, design, administration, funding, compliance and communication of Comcast enterprise defined benefit pension plans, both in the US and Puerto Rico
  • Manages external vendor relationships and partners with internal key stakeholders on issues of diverse scope where analysis of situation or data requires evaluation and research of a variety of factors, including an understanding of current benefit and business trends
  • Plan Harmonization Identify and execute strategy to collapse/eliminate multiple/duplicative retirement plans, where appropriate, to enhance overall administration, communication, reporting requirements, and overall plan expense
  • Collaborate with the HR Communications group on all notices and communication regarding retirement plans
  • Provide support and guidance to team in researching issues / questions as they arise and provide resolutions or recommendations for handling matters that relate to employee benefits, payroll deductions, or vendor interface issues
  • Assist in the preparation of Investment Committee materials, management of the NBC Universal plans' investment consultant including RFPs and analysis of record keepers, trustee and investment managers
  • Support in due diligence and activities associated with acquisitions and divestitures
  • Develop strong internal and external networks and seek innovative solutions with key vendors (such as plan administrators, trustees, outsource partners, consultants, auditors and actuaries) and internal stakeholders (such as Treasury, Accounting, Legal, HR Ops, IT, and Communications)
  • Bachelor's Degree in Human Resources, Business Administration, or equivalent educational field
  • Must have a minimum of 5-10 years of defined benefit pension plan experience
  • In-depth technical knowledge and understanding of the Pension Protection Act and ERISA
  • Self-motivated and proactive problem solver adept at achieving results individually or working in a collaborative, team-oriented environment to meet established deadlines and achieve results
  • Delivers high attention to detail and accuracy
  • Advanced skill level in Excel, including use of V-Lookups, macros and pivot tables, is desirable
  • Fully functioning use of MS Word and MS PowerPoint for plan documents and presentation
  • Demonstrate strong and persuasive communications skills interpersonal, written and verbal with an ability to deliver high level management presentations
  • A team player who collaborates well with others
  • Solid organizational skills, including the ability to manage many different projects at the same time
  • Attention to detail with an ability to prioritize and accomplish complex tasks
  • Must possess the highest degree of honesty, personal integrity and ethical standards when dealing internally and externally with peers and vendors
  • A self-starter who can take the lead and execute in a fast-paced environment covering a myriad of complex retirement plans located in the U.S., and Puerto Rico
  • Spanish skills a plus but not necessary
5

Audit Facilitation Manager Benefits Administration Group Resume Examples & Samples

  • May perform one or more of the following
  • Plans and directs schedules as well as project budgets
  • Monitors the program/project from initiation through delivery, interfacing with customers or department personnel
  • Organizes project activities that may require interdepartmental meetings and communication ensuring completion of the program/project on schedule and within budget constraints
  • Ensures the ongoing process/system capability associated with projects and manages any changes required to meet or exceed the expectations established in project designs
  • / Scope: / Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals
  • Provides guidance to subordinates within the latitude of established company policies
  • Recommends changes to policies and establishes procedures that affect immediate organization(s).Job
  • / Complexity: / Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends
  • Follows processes and operational policies in selecting methods and techniques for obtaining solutions
  • Acts as advisor to subordinates to meet schedules and/or resolve technical problems
  • Develops and administers schedules, performance requirements and may have budget responsibilities
  • / Interaction: / Frequently interacts with subordinate supervisors, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company
  • Often must lead a cooperative effort among members of a project team
  • / Supervision: / Manages the coordination of the activities of a section or department with responsibility for results, including costs, methods and staffing
  • Normally manages the activities of professional individual contributors and/or subordinate supervisors
  • In some instances this manager may be responsible for a functional area and not have any subordinate employees
  • Supporting the SOX compliance needs of clients, mitigating risks for the organization and driving satisfactory experiences for our clients when validating our activities
  • Perform the directed reviews necessary to ensure contractual compliance for new and existing clients thru review and validation of work products of teams and evaluate potential risks associated with provisions to ensure they have been adequately addressed
  • Also manage SOC1 and Client Audit activity to positive successful conclusion
  • 3 years background and knowledge of Benefits Administration Industry – DB, DC or H&W
  • 3 years experience in SOX Compliance
  • Audit experience a plus
  • MS Excel, MS Word, MS Project, MS PowerPoint, MS Access, SQL, Internet, Pass and other audit software skills a plus
  • Ideal Candidate will understand control systems, how they interact with business objectives and characteristics of a sound control system that can produce repeatable high quality results
  • They will also have background in performing control based audits, IT environmental controls and Application Change Control structure
  • CPA certification and Public Accounting experience a plus
6

Senior Manager, Benefits Realization Resume Examples & Samples

  • Proven ability to identify talent, hire strong people, and manage/develop teams
  • Proven analytical ability and creative problem solving skills
  • Proven ability to develop and maintain effective business partner relationships across functions and levels, finding common ground to get cooperation with minimum noise even when faced with conflict or adversity
  • Proven ability to manage multiple tasks and adapt to a changing, fast paced environment
  • Proven ability to manage business process transition, from initial situational analysis through post implementation support
  • Excellent interpersonal and communication skills with proven ability to interact with various management levels
  • Strong financial acumen, robust analytical and modeling skills; thorough understanding of retail fundamentals and financial metrics
  • Strong Oracle, Essbase and MS Office skills
  • Bachelor’s degree in Finance, Accounting or related field
  • 8+ years of business experience in Finance, Accounting or related field, demonstrating increasing levels of responsibility
7

Manager Benefits Resume Examples & Samples

  • Provide consultative services on matters of benefit policy rationale, interpretation and application. Establish and maintain effective relationships with the various business lines, relationship management teams, and compensation colleagues to ensure benefit programs meet business needs and objectives. Where applicable, provide benefit expertise in support of business strategies including mergers, acquisitions and outsource initiatives
  • Ensure benefit and wellness programs are delivered within consideration of needs, cost-efficiency, competitive positioning, emerging industry trends, governance, best practices and compliance requirements. Products and programs include (but not limited to) group benefits for active employees (including disability benefits), retiree benefits, financial services benefits, leaves of absence, vacation as well as wellness programs and offerings
  • Support the Senior Manager, Benefits, Canada & US and the Director, Pension and Benefits, Canada & US with delivery mechanisms including communication and education. Conduct cost/benefit analysis and prepare detailed proposals and business cases for Senior Executives for approval
  • Manage the various phases of integrated benefit product launches and/or implementation of program update/modifications
  • Work closely with HR Shared Services with the ongoing maintenance of plans and administration
  • In-depth knowledge and solid understanding of group benefit principles, processes and legislation, including financial and underwriting concepts for Canada & US
  • High degree of initiative, sound organizational and judgement skills are required in identifying, planning, assessing short and long term benefits needs and strategies for the Bank
  • Excellent people and customer service skills
8

Manager, Benefits Resume Examples & Samples

  • Responsible for the coordination and administration of health, wellness and work life benefit plans and programs
  • Responsible for ensuring all regulatory compliance of benefits plans by maintaining current knowledge of federal, state and local requirements and informing management of needed actions
  • Responsible for assisting with updating all benefit plans documents including development and revision of related compliance documents and policies, including SPDs
  • Develops, maintains and strengthens relationships with key business partners and benefit providers to ensure the delivery of service and value
  • Serves as a point of contact for external benefit vendors, third party administrators, etc., to ensure benefit administration and compliance
  • Supports and assists with the development all benefits-related communications including those for annual enrollment
  • Identifies and researches benefit plan enhancements, strategies and processes to address business needs and recommends benefits programs to management by studying employee trends, requirements and developments based on the benefit offering
  • Informs employees of benefits; resolves employee questions and problems by interpreting benefit policies and procedures and implementing necessary action
  • Maintains records administration for all health and welfare and work life benefits
  • Serves as a subject matter expert in operational requirements of benefits administration and in one or more complex functional areas
  • Supports the overall benefit plan strategy, design and provides input and recommendations to management
  • Ensures the documentation of standards and procedures to support operational needs of the benefits and administration to ensure they are followed accordingly
  • Responsible for assisting with budget and expenses including review of benefit invoices and accounts, explanation of variances and necessary vendor interactions
  • Prepares special reports and documents by collecting, analyzing, and summarizing information and trends on identified business issues
  • Supports HR”s initiatives with strategic business objectives
  • Demonstrates leadership and alignment to core values and provides assistance and guidance to ensure delivery of services, goal completion and professional development
  • 8+ years of progressive experience in human resources or related functions e.g. benefits administration, analysis, training and development, information systems etc.; supervisory experience, employment law etc
  • Master Degree
9

Manager Benefits Resume Examples & Samples

  • Design, create and update policy documents and the required Works Council agreements
  • Ensure excellent administration of Benefits policies, tools and processes for Germany such as
  • General benefits (MyTime incl. demographic fund, capital formation, accident insurance, anniversaries, etc.)
  • Transportation benefits (company car, commuting allowance, bus service, TwoGo)
  • Time management (incl. Governance processes, reports to EEs, LMs and HRMs regarding company close-down, FlexiTime circle, special leave, parental leave, etc.)
  • Pension plans (IPP, PensionPlan, Management Pension Plan, old PPs)
  • Pension aspirants processes
  • For pensioners, bereaved and divorcees
  • Ensure all benefits programmes, processes and tools are well communicated to our customers
  • Ensure that processes are well defined, in close cooperation with HR Services Operations, especially towards touch points for the HR community, employees and managers
  • Ensure that Benefits processes are executed, audited and governed according to defined service levels and well documented and communicated
  • Manage initiatives and support projects related to Benefits processes, systems and tools
  • Provide professional advice in the area of
  • Liaise with HR Service Centre to ensure proper handling of inquiries, requests and tasks which are executed within the HR Service Centre and/or passed on to the Benefits team
  • Management skills and effective communicator in English and German
  • Ability to work under pressure as well as to set priorities
  • Strong customer focus and service-minded
  • Experience with business computing solutions, ideally with SAP-HR (PA and PT)
  • University degree or commercial education
  • First project experience
10

Manager Benefits Resume Examples & Samples

  • Deliver a multi-faceted wellbeing strategy which aligns with the Bank’s focus priorities and underscores the importance of organizational health
  • Ensure benefit programs including wellbeing, are delivered within consideration of needs, cost-efficiency, competitive positioning, emerging industry trends, governance, best practices and compliance requirements. This includes in-depth involvement in the Bank’s disability management program. Products and programs include (but not limited to) group benefits/disability benefits for active employees, retiree benefits, financial services benefits, leaves of absence, vacation as well as wellness programs and offerings
  • Support the Senior Manager, Benefits, Canada & US in with delivery mechanisms including communication and education. Conduct cost/benefit analysis and prepare detailed proposals and business cases for Senior Executives for approval
  • Establish and manage external provider relationships
  • Partner with various areas of the Bank to implement and maintain benefit programs
  • Minimum of five years experience in wellbeing, disability management and group benefits
  • Creative and innovative communication leadership
  • CHRP designation or relevant HR experience
  • CEBS or other relevant designation or experience, or working towards completion of such designation(s)
11

Senior Manager, Benefits Resume Examples & Samples

  • Manage value add benefits like voluntary insurances and legal assistance program
  • Provide support on other Health and Welfare programs such as medical, RX, dental, vision and EAP
  • Ensure plans are compliant with current federal and state regulations/guidelines including governmental reporting
  • Strategize with Health and Welfare Team to evaluate benefits programs and make improvement recommendations
  • Bachelor’s Degree, or equivalent work experience required
  • Proven experience with plan design, vendor integration and implementation. Demonstrated strength in program, project and time management, analytical thinking and root-cause problem resolution
  • Strong interpersonal skills with ability to cultivate and mange internal and external partnerships
12

Senior Manager Benefits & Analytics Resume Examples & Samples

  • Run Comcast-specific reports for multiple projects
  • Run reports and produce dashboards
  • Identify key trends using Comcast-specific data
  • Bachelor's degree requiring strong quantitative skills
  • 8 10 years healthcare industry and/or quantitative work experience or graduate level education
  • Excellent written and verbal communication skills; ability to communicate with individuals at various levels within the organization and with external clients
  • Good presentation, questioning and listening skills
  • Time management skills for managing multiple tasks simultaneously, while completing work within allocated time frames
  • Applies Advance PC skills; experienced in Microsoft Office applications (Excel, Word, Access, Visio and PowerPoint)
13

Manager Benefits Resume Examples & Samples

  • Study, design, and implement the organisation’s benefit programmes (accident and health insurance coverage, retirement and pension plans, income continuance, holidays, commuting, staff sales and anniversaries, etc.) so employees receive the appropriate benefits for their position
  • Cooperates closely and communicates with all Rewards and HR Partner colleagues in order to ensure that processes, tools and systems are defined and applied in the best possible way
  • Maintains a sound relationship to HR Partners, acting as their go-to person for benefits related demand and process questions
  • Defines and manages projects related to Benefits
  • Select and manage on-going relationships with external suppliers and consultants (for example; benefits brokers, insurance companies and benefits providers), managing contracts and ensuring satisfactory service standards
  • Acts as internal benefits expert providing standardised communication, competent answers and advice on all benefits related topics
  • Ensures all benefits related processes are well defined and documented
  • Coordinates employee meetings and creates benefits information packages
  • Constantly looks for opportunities to modify and improve processes, administration, reporting and communication on all topics within working field
  • Apply employee benefit policy related knowledge and skill sets to determine current benefit trends and compare with legislated requirements and programmes
  • Overall knowledge of Rewards, in depth expertise on Dutch employee benefits and relevant market norms and legislation
  • Eager to develop your overall knowledge
  • Consumer focused and people oriented
  • International mind-set
  • Consistent, accurate and efficient working style
  • Effective (clear, concise, discrete) communication skills in individual and group situations (such as presentations, meetings, one-on-one situations etc.)
  • Works independently and in in a goal-oriented manner, prioritising and completing tasks whilst utilising resources effectively and efficiently to get things done
  • Manage relationships and diversity, navigating effectively through the hierarchy and culture of the adidas Group
  • Identifies key issues and uses effective approaches for choosing a course of action, looking beyond the obvious and using creative ways of thinking and achieving
  • Planning and organization of processes, activities to support goals, whilst taking cross- functional interdependencies as well as state-of-the-art market information into account
  • SAP system knowledge preferred
  • Graduate / Bachelor's degree in Human Resources
  • Minimum of 5 years professional experience in a similar position
  • Fluent in English and Dutch language
14

Manager Benefits Resume Examples & Samples

  • Ensure the effective operation, delivery, and administration of Company Benefits programs in accordance with strategic objectives (primarily focusing on programs related to Health & Welfare, Leave, Insurance, etc.)
  • Managing the 3rd party enrollment administrator for the Company, leveraging exceptional strengths in areas such as system file feeds and comparisons, technical processes and enrollment system troubleshooting, analyzing large amount of data to draw conclusions and propose solutions
  • Uses extensive Benefits experience to develop and present ideas for improvement, and is adept at measuring and analyzing Benefits data in order to improve effectiveness, build efficiencies, and proactively enhance the delivery of the Benefits function; contributes to due diligence efforts and leads the Benefits integrations or new Benefits program implementations due to new office establishment, M&A activity, or due to changing legislation
  • Ensures compliance of Benefits programs, utilizing knowledge of Benefits legislation (COBRA, FMLA, HIPAA, PPACA, ADA, other) and through keeping current on rules and regulations impacting Benefits programs; works with internal and external customers to ensure fulfillment of compliance, reporting, testing, participant notice review and distribution, and other required changes to employee benefits programs necessary for adherence to regulation
  • Directs and supervises work of Benefits administration staff of at least one internal resource as well as multiple vendor relationships, and displays effective management skills
  • Oversees annual U.S. Benefits enrollment process, including oversight of system changes within the HRIS system. Monitors engagement and employee feedback and analyzes trends/themes within Benefits programs in order to suggest improvements to management
15

Account Manager, Benefits Resume Examples & Samples

  • Resolves and answers any client problem or question by being an “inside” technical expert in employee benefits and a client advocate with the carrier/TPAs/vendors. Solve or advise on practical problems faced by clients and/or prospects in the areas of insurance and benefits. Deals with clients on routine, sensitive or urgent topics and be able to provide answers and advice either immediately or within a reasonable period of time. Interprets a variety of insurance laws, regulations, policies, procedures and convey the information to clients either directly or through written communication. Daily 20%
  • Anticipates clients needs and proactively initiates communication and/or resolution through introductory calls (introducing the client to their service team, administrative procedures, and contact information), pro-active semi-annual service calls (reviewing recent services, upcoming seminars/webinars, use of their electronic services, etc), and frequent updates during the life of an issue, client specific vendor evaluations, and/or program support (such as wellness). Daily 20%
  • Maintains client and policy information in the customer management system including production figures, demographic information, new and renewal business, and plan documents. Organizes work flow to ensure quick, efficient processing of mail, work-in-process issues, and client files to maintain a “no backlog’ status. Daily 20%
  • Tracks and manages new business/rewrite submissions through the insurance company underwriting process. Daily 10%
  • Provide support and assistance to Benefit Consultant (BC) including taking lead on service issues brought to the BCs attention, keeping the BC informed of Insurance Company UW procedural changes, setting client renewal appointments, maintaining client records in contact management system and coordinating renewal/rewrite activities with vendors. Daily 5%
  • Provides first level issue resolution support to other AM's. Backs up other AM position in the department or agency personnel as appropriate. Daily 10%
  • Participates in employee training and provides mentorship for new employees. As needed 10%
  • Actively participates in projects that support the strategic initiatives of AFG. This includes research, process design, testing, and training of peers. As needed 5%
  • Provides support for client utilization and accounting for resolution of service related issues. This may include collection of data from carriers, auditing, and presentation preparation. As needed 5%
  • Demonstrated expertise in AFG’s client-facing technology solutions. Resource to others as needed. As needed 5%
  • Develops “expertise areas” as assigned – these may be in relation to specific products, insurance companies, or computer programs. Daily 5%
  • 4-7 years customer service experience Preferred
  • 2-4 years Insurance agency environment experience or with an insurance carrier Preferred
16

Junior Manager, Benefits Programs Resume Examples & Samples

  • Supports the evaluation and comparison of existing company benefits, by requesting standard benefit plan guidelines, recommendations and benchmarks from our vendors and health care consultants to ensure our plans are remaining competitive
  • Gathers benefits data and completes health, welfare and wellness benchmark surveys
  • Contributes to the design, development and review of employee communications regarding health and welfare benefits, including development of benefits training, forms and summaries, the new hire benefits orientation, Summary Plan Descriptions (SPDs), Summaries of Benefits and Coverage (SBC), and updates to the intranet websites, to assist employees with understanding our benefits
  • Markets our health care plan vendors’ programs and offerings to employees, so they are aware of the additional tools and resources available to them
  • Works with employees and/or vendors to research and resolve escalated claims and eligibility issues
  • Acts as an Annual Enrollment project team member to support Annual Enrollment projects and tasks, to ensure we meet our critical milestones needed for a successful Annual Enrollment
  • Facilitates Annual Enrollment meetings and webinars, to educate employees on company benefits, as well as, advising and counseling senior managers on the Company’s benefit offerings, at the time of their hire
  • Assists the Sr. Benefits Manager with the tech spec review and oversight of testing for the Total Rewards Statements (TRS)
  • Collaborates with the Benefits Business Analyst on the preparation of all plan filings and audits required by law to be filed with federal and state agencies (e.g., Dependent Care FSA non discrimination testing, 5500 Filing) to ensure the Company maintains plan qualification and governmental compliance of the Affordable Care Act (ACA), Employee Retirement Income Security Act (ERISA), DOL, and the Internal Revenue Code
  • Oversee the Wellness Portal to ensure that we are utilizing the technology in the most effective way to help us communicate, engage, measure and track employee activity/participation
  • Functions as the Wellness Champion leader, by recruiting and developing new champions, organizing and leading monthly champion calls, liaising between the Company and the champions, receiving and disseminating communications, and providing overall support for the champions
  • Coordinate with the internal Facilities team, to continue to manage, improve and expand healthy food offerings in our onsite cafeterias
  • Support the coordination and execution of annual health events (e.g. annual health and benefit fairs, flu vaccinations, biometric screenings, mammogram events, on-site fitness classes)
  • Minimum 5 to 7 years of relevant experience; health and welfare benefit plan design and management experience preferred but not required
  • ADP and Workday Benefits Administration module expertise a plus
  • Strong proficiency with Microsoft Office suite of products, including Word, PowerPoint, and Excel
  • Understanding of benefit plan design options
  • Working knowledge of benefit plan policies and procedures
  • Knowledge of ERISA, DOL and applicable IRS regulations related to health and welfare plans
  • Excellent judgment: Thinks ahead, anticipates questions, plans for contingencies; escalates issues when appropriate
  • Excellent problem solving skills: Accurately analyzes key issues and identifies practical solutions; finds alternative solutions when ideal solutions are not possible
  • Excellent oral and written communication skills; comfortable with giving presentations
  • Attention to detail and proven ability to execute responsibilities with accuracy and thoroughness
  • Self-starter: Ability to take necessary action without being asked; exhibits resourcefulness and creativity in the face of challenging objectives; works well with minimal direction and supervision
  • Ability to prioritize and handle multiple tasks in a demanding, quick-paced work environment
  • Strong ability to develop relationships and partner with colleagues and vendors
17

Global Program Manager, Benefits Resume Examples & Samples

  • Develop and implement best in class solutions for benefits delivery on a global scale
  • Streamline & optimize global benefits communication content and channels
  • Oversee global benefits compliance
  • Identify and drive process improvements and proactively refine the overall operations of the benefits function
  • Exercise project management best practices and oversee project activities consistent with the established scope and requirements
  • Build strong relationships; create informal networks and coordinate among groups
  • Participate in design and development of new programs & processes
  • Build scalable processes to improve efficiency
  • Leverage technology to improve employee experience
  • Exercise broad expertise, knowledge & skills to develop objectives & achieve goals in creative and effective ways
18

Manager, Benefits Resume Examples & Samples

  • Administers employee benefit programs, such as: 401(k) plan, medical and dental plans, flexible spending accounts, vision care plan, short term and long term disability plans, life insurance, employee assistance program, tuition reimbursement program, adoption assistance program, workers’ compensation and unemployment insurance
  • Evaluates and compares existing company benefits with those of other employers by analyzing other plans, surveys, and other sources of information. Makes specific recommendations to management based on analysis
  • Implements annual open enrollment process and ensures all vendors and employees are provided with appropriate data/information on a timely basis
  • Implements approved new plans and changes by preparing announcement material, booklets, and other media for communicating new plans to employees. Revises and reissues all communication material on benefits from time to time
  • Administers Health and Wellness program which consists of written communication, as well as providing on site health fairs, seminars, flu shots, etc. for local personnel
  • Works directly with third-parties to ensure proper standard is met
  • Works directly with plan vendors to ensure accuracy of plan data
  • Calculates and makes premium benefit payments, as well as funds plan bank accounts
  • Ensures company compliance with provisions of Employee Retirement Income Security Act; Family and Medical Leave Act, Affordable Care Act and state and local regulatory requirements
  • Coordinates company benefits with government sponsored programs
  • Maintains benefit plan and enrollment data in company Lawson Human Resource Management System, as well as develops reports to access the data
  • Reviews all processes and streamlines/automates were applicable
  • Handles benefit inquires and complaints to ensure quick, equitable, courteous resolution
  • Manages and develops a benefits team
  • Bachelor degree and 4-6 years of experience in Benefits Administration
  • Experience with Lawson a plus
  • Retail experience a plus
  • Multi-state experience required
19

Senior Manager, Benefits Resume Examples & Samples

  • Responsible for managing and administering employee Health & Welfare and Retirement benefit plans which may include medical, dental, life, leave, wellness programs, pretax spending accounts, pension and 401(k)
  • Ensure company benefit programs and policies are administered consistently across the organization. Provide expert counsel to employees, management and HR representatives on the interpretation of policies. Assure plans are in compliance
  • Serve as subject matter expert with respect to benefit programs. Consult VP of Human Resources, Broker and counsel to resolve plan and participant issues. Manage file feeds for assigned plans
  • Ensure compliance with all Federal and State laws governing benefits (i.e. ERISA, ACA, HIPAA, FMLA, COBRA, etc.). Monitor changes in regulations to make certain benefit programs remain in compliance. Prepare and file Form 5500’s, support plan audits, manage required mailings, etc
  • Support/manage open enrollment process, including the development and communication of education materials
  • Partner with Director of Benefits to manage, design and implement employee wellness programs and activities designed to improve employee health and well-being. Work closely with Director, Broker and health care vendors to ensure employees are taking advantage of their health plans. Manage various wellness events held at corporate locations throughout the year
  • Provide regular reporting to management regarding trends and effectiveness of plans
  • Ensure appropriate customer service levels are maintained
  • Build strong vendor relationships. Hold vendors accountable, leverage their strengths in establishing strategies and programs proactively, address issues and service gaps. Accomplished through participating in surveys, creating enrollment reports and analyzing vendor data
  • Bachelor’s degree in Business or related field or 8 years’ experience in Human Resources/Benefits
  • Proven leadership experience and ability to manage a team of benefit administrators
  • Ability to manage relationships across a matrixed organization (HR leadership, company executives, employees, counsel etc.)
  • Must have prior experience managing self-funded plans
  • Ability to manage external relationships with providers and vendors
  • Knowledge & experience administering health, life, disability, 401(k), Pension, Def Benefit plans
  • Strong interpersonal skills and a willingness to take on tasks and projects that may be outside of the scope of this job description (whatever it take mentality, team player)
  • Strong oral and written communications skills, including presentation skills
  • Strong MS Office skills, specifically with Excel
  • Knowledge/experience with Benefit regulations and laws (ACA, COBRA, FMLA, ADA, ERISA)
  • Experience with design and implementation of wellness programs
  • Experience writing for the Web is a plus
  • Experience with Canadian benefits administration and plan design is a plus
  • Any other international experience is a plus
20

Manager, Benefits Operations Resume Examples & Samples

  • Assists with the strategy and design of Time Warner’s H&W programs
  • Responsible for day to day relationship with multiple H&W vendors to ensure effective and accurate delivery of programs and compliance with service level agreements
  • Administers the ongoing operations/processing for, Canadian benefit plans as it relates to insurance, pension, and miscellaneous benefit plans
  • Manages the selection process for H&W benefits plan vendors
  • Develops effective, ongoing communications to employees to ensure education and awareness of benefits; communications may include emails, home mailings, digital, and webinars
  • Consults with key stakeholders including but not limited to, Director, Benefits Solutions, Divisional Compensation and Benefits Leads, Divisional HR and internal and external counsel, as appropriate
  • Assists with preparing recommendations to management for improvement of programs, procedures and practices
  • Keeps key stakeholders informed of issues that may arise both internally and externally
  • Demonstrates understanding of H&W theories, principles, legislative requirements and applications
  • Other duties as may be required by business needs
21

Manager, Benefits Resume Examples & Samples

  • Benefits Strategy - Set short-term and long-term health and welfare strategy by keeping up to date with healthcare trends, benchmarking existing plans, and identifying cost-effective ways to enhance or improve plans on a continual basis through data analytics. Identifying plan cost drivers and cost reduction opportunities. Work closely with managed care on ACO/CIO development, measures, risk models. Manage the benefits communication strategy and processes by working with internal and external resources. Partner with Senior Director of Benefits on annual benefit renewal financials and presentations for executive and regional leadership
  • Compliance - Oversee and manage third party administration of eligibility, dependent verification, payroll deductions, billing, COBRA and ACA and tax reporting services and filings, including vendor management. Oversee annual Form 5500 filings, SBCs, SAR, SPD, etc. Conduct and/or oversee internal and external plan audits including claims, financial, eligibility, and operations audits of third party administrators and payroll deductions audits
  • Cost Management – Establish benefits budget and manage monthly, quarterly and semi-annual cost accounting processes of all benefits related expenses. Respond to financial related inquiries from facility management (CEOs, CFOs, Controllers, CHOs, Corporate Accounting) regarding benefit expense and budget. Manage annual renewals, RFPs, coordination with actuaries and accounting on IBNR. Manage all incoming invoices
  • Plan Analytics– Manage data warehouse. Respond to standard and ad-hoc report analysis requests. Review of all data and reports from warehouse and other vendors for accuracy and reasonableness. Oversee and review support for labor union requests including census files, cost analysis, and preparation of any special reporting needs
  • Minimum of 10 years of experience designing and administering benefit programs in a complex environment. Strong preference for prior healthcare industry experience
  • Experience managing team members as well as external resources
  • Well versed in ERISA, PPACA, HIPAA, COBRA, FMLA and other regulatory requirements
  • Experience with ERISA reporting requirements and IRS filings
  • Excellent written, verbal, and organizational communications skills required
  • Strong ability to prioritize, manage and complete multiple projects within deadlines
22

Senior Manager, Benefits Resume Examples & Samples

  • Master’s Degree in business or health-related field
  • Experience with a large complex company (e.g. 10,000+ employees) with a variety of line of business settings and diverse populations as well as a unionized workforce
  • Experience in executing large projects involving multiple internal and external stakeholders
  • Experience in working with officers and executives
  • Experience with formal change management procedures
  • Builds Networks
  • Decision Quality
  • Directs Work
  • Drives Engagement
  • Strategy and Direction: Develop and lead a short- and long-term Benefit strategy that balances regulatory, competitive best practice, economic and financial, business and labor related considerations. Accomplishing goals by working with experienced Law, Finance, Labor Relations, Safety and Human Resources colleagues to secure agreement on benefits and health management strategy. Secure approvals from Senior Management and Board of Directors. Develop and implement integrated plan designs and vendors including delivery of comprehensive change management plan that ensures successful implementation and participant engagement
  • Leadership: Lead teams in the design and delivery of all benefits programs. Develop and leverage the capabilities of a team of experienced subject matter experts to foster high levels of employee engagement, and collaboration across the team. Lead matrixed project teams including employees from other business areas, as assigned, to accomplish specific business objectives
  • Vendor Market Expertise & Contract Management: Oversee evaluation and selection of best in class third-party administrators, vendors and providers. Develop contracts which are comprehensive, legally compliant and reflect business requirements through collaboration with Law, Sourcing, and Finance
  • Oversight of Legal and Regulatory Compliance: Ensure compliance with federal, state and local laws, regulations and ordinances, company policies and vendor contract terms in the design and operation of all benefit plans. Applicable requirements include (but are not limited to) ERISA, DOL, IRS, HIPAA, Section 125, Sarbanes-Oxley, COBRA, Medicare, medical plan VEBA, vendor performance, and internal and external audits. Ensure compliance through the timely update and maintenance of all applicable plan documents, union and vendor contracts, and employee notices and disclosures
  • Subject Matter Expert: Provide consultative, problem-solving direction to address challenging business issues, including ownership of the resolution of escalated cases. Represent company interests and obtain agreements/approvals in technical benefit proceedings including labor negotiations, regulatory proceedings, formal audits and litigation. Act as a technical resource to senior management (including the Employee Benefit Committee), Law, Finance (Including Investment & Benefit Finance and Accounting groups), Regulatory Relations, and other areas of Human Resources
  • This position will manage a team of approximately 13 individuals, with four direct reports: Manager, Benefit Operations; Communication Specialist, Principle; and two Benefit Consultant principals
23

Senior Manager, Benefits & Compensation Resume Examples & Samples

  • Maintains newly created salary structures and classifications while ensuring that practices are compliant with applicable laws and regulations and programs are in alignment with the company’s Global Compensation Philosophy
  • Recommends and implements changes to practices to establish and maintain competitive compensation practices
  • Manages the annual compensation planning processes, including base pay market pricing / benchmarking, bonus and salary increase administration
  • Partners with Finance on budget forecasting for salary increases, incentive payouts and other salary changes
  • Partners with local and global brokers to design, plan and manage the implementation, communication and administration of company-wide employee benefits programs such as health insurance, life and disability, retirement and other related benefits plans
  • Manages the global benefit renewals and open enrollment processes
  • Ensures compliance, auditing and proper filings with federal/state requirements. Files all required forms with support from vendors for Health & Welfare plans as well as retirement plans
  • Manages regulatory compliance including but not limited to: EEO compliance, ERISA, COBRA, HIPAA, FMLA, ADAAA & Disability
  • Manages third-party vendor relationships to ensure efficient and effective administration of all benefit plans. Continually evaluate internal and external administrative processes
  • Strong quantitative skills and demonstrated analytical and problem solving ability
  • Hard-working, detail oriented and committed to producing great end results
  • Ability to thrive in a fast paced, rapidly changing work environment with many competing priorities
  • Self-starter with the ability to multi-task
  • Ability to work in a dynamic, deadline-driven environment
  • Develops and drives accountability for self and others
  • Strong customer/client focus with the ability to provide a superior customer/client experience and build long-term relationships
  • Demonstrates professional maturity that represents the organizations image
  • 7+ years of progressive Global Compensation & Benefits experience
  • Proficiency in Word, Excel, Outlook, and PowerPoint (Microsoft Office Suite)
  • Intermediate/Advanced Excel knowledge, including ability to summarize data via formulas, lookups, Pivot Tables, conditional formatting, etc
  • Working knowledge of HR systems (i.e. Workday)
24

Manager Benefits Services Resume Examples & Samples

  • Live and exemplify the Five Principles of Mars, Inc. within self and team
  • Manage benefits associates ensuring team expertise, engagement, customer service, and benefits issue resolution
  • Maintain oversight of health & welfare plan vendors, performance and service levels
  • Participate in Total Rewards leadership team management and strategic planning
  • Develop benefit information and provide data analytics from health and welfare vendors (i.e., healthcare population statistics on conditions, pharma, LOA, etc.)
  • Maintain awareness of the practice’s business plans and the potential impact on current and future benefit plan design and administration
  • Build and maintain a strong team through effective training, coaching, team building and succession planning, preparing a professional development plans for each associate
  • Serve on cross-functional teams, representing the function on projects when needed
  • Bachelor’s degree in Human Resources, Business Management or related field preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities
  • Minimum eight years of benefits vendor management, preferable health & welfare plans
  • Two years supervisory/management experience required
  • Prefer health care background (veterinary or human healthcare, pharmaceutical, etc.)
25

Associate Manager Benefits Finance Resume Examples & Samples

  • Lead and manage the U.S. and Canadian Cost and Budget annual work including chargebacks and allocations to business units
  • Process and fund the U.S., Puerto Rico and Canadian health and welfare benefit programs for the active and retiree populations
  • Process and fund the Canadian pension and retirement savings contribution payroll remittance files for the DB, DC, ESP, GRSP, NREG, OPP and RRSP plans
  • Process vendor invoice payments and manage the VEBA trusts funding levels
  • Assist internal and external stakeholders with resolving vendor payment discrepancies
  • Reconcile the U.S. and Canadian employee benefits health and welfare G/L balance sheet accounts
  • Maintain the A/P and VEBA trusts signature authority and banking documentation
  • Manage and facilitate the benefits administration outsourced vendor payment process
  • Manage relationship with internal and external business partners and consultants
  • Support with benefits plan audits and special projects related to the active and retiree benefits administrative programs
  • Bachelor degree in Business Administration/Finance/Accounting
  • 3 or more years of experience in Human Resources / Benefits Administration
  • 5 or more years of experience in Accounting and Finance
  • Must be a self-starter with process and project management experience
  • Strong communication (written and verbal), organizational and leadership skills
  • Detailed-oriented with strong analytical and problem solving skills
  • Ability to work efficiently, multi-task and deliver high quality results
  • Proficient in MS Office (Access, Excel and Word)
  • Experience with SAP H.R., Payroll and General Ledger systems
  • Leadership competencies: Dealing with ambiguity, Customer focus, Decision Quality
26

Senior Manager, Benefits Resume Examples & Samples

  • Oversee the management of all US plans including open enrollment, 401(k), other retirement plans, vendor management, and government compliance
  • Ensures that benefits responsibilities are completed in a timely manner, and understands end to end processes and customer experience
  • Makes recommendations and decisions that create a strategic advantage and support Applied’s business and talent strategies
  • Recognizes and addresses company-wide implications. Ability to negotiate and sell major initiatives to senior management. Ability to see broad strategic HR issues and apply rewards programming/recommend alternative solutions
  • Partners with internal and external partners/consultants to ensure benefits offerings are cost effective, competitive, and aligned with business and talent strategies
  • Ensure compliance with federal and state laws, including filing Form 5500’s, updated plan documents and summary plan descriptions (SPD’s), non-discrimination testing, required plan notices, etc
  • Review and analyze benefit trends; provide pricing and cost data to corporate users for new and ongoing business development
  • Manage a team of 2+ direct reports
  • Strong communication, organizational, collaboration, documentation, and presentation skills
  • Business and HR acumen; strong Benefits expertise
  • Strong innovation, analytical, and creative problem solving skills
  • Strong capacity to deal with ambiguity and risk taking
  • Strong vendor management and budget management experience
  • Team oriented mentality. Excellent coaching and team building skills
  • Demonstrated multi-cultural skills
  • Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values
  • B.S. level degree in related field or equivalent experience
  • 10+ years of experience in Human Resources, including 5+ years in benefits and 3+ years of management experience
  • High technology industry experience
  • Experience in support of a variety of client functions
  • Experience with global/multi-national and matrixed organizations
27

Manager, Benefits Resume Examples & Samples

  • Management of benefit programs (could include: medical, 401(k), disability, time-off, insurance plans, voluntary benefits, executive benefits, and more) for all US employees
  • Coordinate the planning and implementation of programs and policies
  • Assist with the management of benefit program compliance requirements such as ERISA, DOL, IRS, HIPAA, SOX, ACA, and other mandates
  • Serves as the primary escalation contact to facilitate the resolution of escalated benefit-related inquiries
  • Develop and maintain communications with organizations outside the company as required to receive current information in the areas of benefits
  • Interact effectively with internal Payroll, Legal, Accounting, Tax and other corporate functions to anticipate and identify compliance issues and ensure they are resolved
  • Broad understanding of all Health & Welfare benefits: medical, prescription, dental, vision, disability, vacation, and other voluntary benefits
  • Broad understanding of all Retirement benefits
  • Serves as liaison between HR representatives and external partners on employee benefits matters
  • Works with the external partners to resolve complex vendor problems, HRIS problems, and employee problems
  • Interprets plan documents, summary plan descriptions, and collateral material for HR representatives; recommends changes to these materials, where warranted
  • Administers benefits module in HRIS system assisting with program development and employee interfaces, troubleshooting with external partners as needed
  • Administers invoicing processes for all benefits vendors ensuring accuracy of invoices and timely processing
  • Leads and facilitates annual Open Enrollment and training including development of collateral and HRIS tools; conducts Open Enrollment meetings where needed
  • 5+ years’ related work experience with at least three years specifically in benefits administration
  • Familiarity with provisions of ERISA, COBRA, HIPAA, PPACA, SOX
  • Be familiar with emerging types of benefits and legislation
  • Exceptional working knowledge of Microsoft office applications including Word, Excel, PowerPoint, SharePoint, and Outlook
  • Manage multiple vendor accounts and projects concurrently
  • Must be able to handle a large volume of work while consistently meeting deadlines
  • Be a self-starter with exceptional attention to detail
  • Adapt to changing priorities and competing demands
  • Communicate well- both verbally and written
28

Manager, Benefits Resume Examples & Samples

  • For these geographies, of which Mexico is the largest (2,500+), responsible for the effective administration of benefits plans and programs for employees, including medical, dental, vision and disability plans, life insurance, Retirement, EAP, governmental and company leave programs
  • Act as the primary liaison with Italy and New Zealand HR teams for employee benefits associated systems, governance, design and administration
  • Develops and enhances the international benefits governance model for supporting International locations, with primary focuses on strategy, financing, development, integration and communication of benefits programs, including health, life, disability, retirement, vacation/personal time, leave of absence management as well as other miscellaneous benefits programs
  • Performs market research, competitive analysis and participates in relevant local surveys to obtain benchmarks and to ensure adequate understanding of local market dynamics and developments ensure programs are market competitive
  • Assists with strategic direction of the International benefits and health & well-being programs using in-depth knowledge of product offerings, industry and regulatory trends, behavior based benefits design principles and Constellation’s culture and business environment
  • Manage 3rd party partners including broker/consultant relationships, insurance providers and retirement plan administrators and facilitate contract review, negotiation, renewal and make recommendations to management
  • Ensures optimal financing of international benefit programs (e.g. fully insured vs. self-insured, recommendation of stop-loss programs, multinational pooling arrangements, etc.)
  • Develop and maintain benefits financial analysis reporting including trend, expense management/invoices and prepare annual benefits budgets
  • Coordinate Defined Benefit and Defined Contribution Plan retirement plan audits, actuarial valuations, and financial reporting in Mexico and Canada
  • Lead communications planning, design, execution and ensure consistency with Employer Branding and Total Rewards framework. Promote understanding, including written, oral, electronic, and audio-visual approaches
  • Serve as the resident expert, stay current and ensure compliance with International laws. Partner with HR, finance, accounting, payroll, tax, legal and other stakeholders to successfully ensure benefits programs are compliant with country, region and local legislation and/or employment laws
  • Leverage Workday HR Technology, along with local payroll systems, in developing an international approach manage/administer international benefits
  • Partner with payroll firms and global payroll function to ensure timely and accurate deductions and contributions
  • Serve as a key resource in coordinating activities and present material at international board meetings and other benefits related committees
  • Participate in both the due diligence and integration phases of M&A projects
  • Partner to with key stakeholders on Union negotiations
  • Bachelor’s degree required, preferably with a focus in HR or quantitative program
  • 4-7 years of US and/or International benefits administration/management or consulting experience (Mexico program experience preferred)
  • Advanced understanding of defined benefit plans, plan formulas and actuarial valuations
  • Certification by a benefits professional association desired (CEBS, CBP)
  • Strong project management skills and executive presence
  • Strong understanding of benefit plan design principles
  • Expertise in standard tools such as MS Excel, Access, PowerPoint and Word
  • Bi-lingual proficiency with the Spanish language preferred
29

Finance Manager, Benefits Finance Resume Examples & Samples

  • Manage the preparation of Health & Welfare budgets, periodic forecasts and perform variance analysis
  • Communicate and present results to a wide audience consisting of Finance and non-Finance groups
  • Interact with and support divisions and other corporate departments (e.g.: HR, Benefits, IT)
  • Assist with the monthly and quarterly processes
  • Oversee the work of financial analysts
  • Oversee balance sheet reconciliations, journals and process plan funding and payments to vendors
  • Support or lead other Benefits Finance projects as needed
30

Manager, Benefits & Disability Management Resume Examples & Samples

  • Act as a resource to the HR team and business partners by providing expertise, coaching and assistance as required related to the benefit, wellness and disability programs
  • Regularly evaluate all benefits programs and make recommendations for adjustments and program redesign to align to business needs and strategy
  • Develop, implement, and maintain benefit and disability policies to ensure optimal efficiency and adequate controls
  • Act as relationship manager to service providers, ensuring adequate levels of consultation, effectiveness, and service delivery
  • Partner with Global Wellness Team and local service providers, lead wellness initiatives in Canada to proactively manage health risks and promote workplace wellness
  • Partner with Global Mobility teams, monitor expatriate staff program and employee relocation policies and act as a liaison with third party service providers
  • Prepare high-impact communications regarding programs with the objective of improving employee awareness of related programs and their value within the total rewards framework
  • Gather relevant data and provide appropriate analysis on due diligence and other M&A activities
  • Complete vendor compliance requirements and meet all third party governance requirements in partnership with internal functional groups
  • Analyze data from multiple plans / programs to drive better understanding of workforce’s need for related programs and better ways to deliver the value of such programs
  • Review current processes and practices to assess efficiency, cost savings, and legal requirements and make recommendations for improvements
  • Contribute to the strategy of the total rewards team to support the attraction, retention and engagement of best in class talent
  • Actively participate in cross-training in other total rewards areas with the objectives of backup and career development
  • Minimum 8 years of progressive human resources experience with a preference for working in a fast-paced financial services or high tech environment
  • Strong preference for business degree and/or relevant HR/Employee Benefits professional certifications
  • Proficiency in the following areas: health & wellness benefit programs, disability management, managing external service providers, and expatriate & relocation programs
  • Action oriented individual with solid judgment and decision making
  • Proven ability to manage multiple responsibilities and projects with competing priorities and deadlines
  • Excellent influencing skills and ability to act as a change agent
  • Excellent communication and interpersonal skills, both verbal and written. Excellent presentation skills in front of employee groups
  • Ability to work effectively with all employee levels with strong client/customer service orientation
  • Ability to work independently and act as a team player
  • Experience with PeopleSoft preferred as well as strong technical skills in Microsoft Office including Word, PowerPoint, Excel, & Outlook
  • Experience working in a global and/or matrix organization is an asset
  • Work in a dynamic, growth-oriented, leading organization
  • Opportunity to be involved in a wide range of learning activities: redesign of benefit plans, M & A activities, and process reengineering
  • Opportunity to “rethink” benefits from a total rewards strategy and be creative in how to deliver value that will attract and retain employees
  • Ability to impact the wellbeing of a large group of talented individuals and their families
31

Manager, Benefits Resume Examples & Samples

  • Responsible for the effective administration of benefits plans and programs for employees, including medical, dental, vision and disability plans, life insurance, wellness programs, COBRA, EAP and others
  • Monitors and analyzes financial impact of self-insured claims against employer and employee contributions. Researches and reviews competitive benefit offerings data and presents management with recommendations to increase opportunities for competitive positioning in the marketplace
  • Creates and monitors reports and dashboards to analyze benefit claim activities for financial impact, cost optimization and claim irregularities
  • Maintains ongoing relationship with vendors, auditors and consultants to be apprised of any coverage or plan design changes or disclosure requirements—either mandated or suggested
  • Manages the benefits open enrollments process, including communications, audits, reporting, disclosures, and distribution of required ERISA documents
  • Manages the employee wellness program and creates communications of best practices to share with employees and their dependents for better lifestyle choices
  • Ensures compliance with various local, state, federal and governmental regulations including Health Insurance Portability and Accountability Act (HIPAA) and Employee Retirement Income Security Act (ERISA) reporting and disclosure requirements, and annual filings for all benefits offerings
  • Maintains effective working relationship with management in examining and evaluating benefits practices
  • Actively participates in weekly cross departmental meetings of IT/HR/Payroll/HRIS for the on-going development of IT and payroll systems in support of benefits projects and daily processes
  • Creates engaging and effective benefits communications to be distributed to employees and applicable dependents
  • Reviews policies and procedures and makes revision recommendations where appropriate
  • Monitors and maintains Sarbanes-Oxley controls for the benefit programs
  • Coordinates with HRIS on 1095C data collection and reporting
  • Monitors and ensures compliance with the Affordable Care Act, including Reinsurance Fee payments and PCOR fees
32

Project Manager, Benefits & Compensation Resume Examples & Samples

  • Design, communicate and implement operational plans for completing multiple annual or one-time projects of moderate to complex difficulty within the Benefits and Compensation function of Human Resources
  • Identify, gather and develop resources to complete assigned projects
  • Set priorities, allocate tasks and manage project activities assigned to cross-functional team members
  • Monitor progress of multiple projects and performance against plans; resolve or escalate operational problems
  • Coordinate activities of cross-functional teams in HR, HRIS, Benefits, Compensation and Payroll through meetings and other forms of communication. Prepare reports and status updates
  • Networks with internal and external personnel, including vendors and third party administrators to achieve results
  • Develop administrative procedures and documentation and train staff on new methods based on project outcomes and best practices
  • Maintain knowledge of regulatory requirements affecting benefits and compensation to ensure compliance; act as resource for colleagues in area of expertise
  • Bachelor’s degree in Business Administration, or related field
  • 7+ years’ experience in Benefits, Compensation, HRIS, Payroll operations
  • Knowledge of Benefits and Compensation related regulations and their practical application
  • Strong data analysis and data management skills
  • Strong written and oral communication and leadership skills
  • 2+ year’s supervisory experience (preferred)
  • Data analysis and management
  • Leadership / influencing
  • System, business and operational savvy
  • Cross-functional leadership
  • Benefits and compensation compliance knowledge
33

Senior Manager, Benefits Resume Examples & Samples

  • Manages benefits staff and provides training enabling them to become efficient in their role. Provides them with information and tools to resolve employee benefit issues
  • Responsible for overseeing day-to-day administration of group insurance plans, benefits billing, COBRA, 401k plan, ESPP, EAP, leave accrual policies, tuition reimbursement program, executive plans and special projects. Oversees the daily management of all disability cases (both short term and long term) and employee leaves of absences, including FMLA
  • Responsible for the system related processing of benefits data through PeopleSoft ensuring compliance and data integrity. Troubleshoots and resolves interface issues, recommend system enhancements/changes, and benefit data report writing. Assists with testing system changes for new benefit customizations and configurations
  • Responsible for recommendation/presentation/implementation of new benefit plans. Manages the creation and updating of communication materials of benefit plans. Ensures compliance with state and federal benefit regulations relative to benefit design
  • Works with Sr. Director to analyze current benefit plan design relative to competitive practice and corporate objectives. Designs new benefit and modifies existing plans. Develops and maintains contacts with insurance carriers in-house and outside legal counsel and consultants
  • Works directly with management to ensure department goals and objectives are met. Handles any special projects related to benefits. Ensures with Director that department objectives are in line with corporate objectives and are in line with target dates of completion
34

Program Manager, Benefits Resume Examples & Samples

  • Oversee the administration and day-to-day operations of all Health & Welfare and Retirement benefit plans/programs
  • Manage vendor relationships to ensure that service and cost objectives are met
  • Ensure benefit plans/programs remain compliant, including, but not limited to ACA, SOX, 5500 Filing, SARs, HIPAA, COBRA, etc
  • Manage the coordination and completion of multiple deliverables in an accurate and timely manner, including but not limited to compliance reports and filings, audit reports, process/procedure documentation, plan amendments, contracts / RFPs / RFIs, etc
  • Assist with troubleshooting all matters and issues related to the benefits plans/programs/policies among GBSC-HR (Shared Service), employees/retirees, and vendors
  • Facilitate and manage the communications process for U.S. benefit programs including open enrollment
  • Work closely with various stakeholders to manage Reasonable Accommodation requests
  • Assist with the global rollout of the corporate wellbeing initiative
  • Identify opportunities for operational improvements and works with various multi-functional project teams to implement identified changes
  • Assist with ad hoc projects as needed
35

Asst Sales Manager Benefits Resume Examples & Samples

  • Assists the Sales manager to achieve goals and monitor progress through weekly recaps and regular floor coaching and counseling of associates
  • Strong customer service background with preferably lead/supervisory experience
  • PC skills including Microsoft Office knowledge
  • Work schedule requires evening and weekend work
36

Manager Benefits Resume Examples & Samples

  • Lead delivery and execution of high quality benefits programs
  • Drive efficiencies and process improvements
  • Oversee day-to-day efficient administration of Health and Welfare plans which are administered by a third party
  • Ensure compliance with internal and external policies, local and federal regulations and keeping procedures up to
37

Manager, Benefits Resume Examples & Samples

  • Administer employee benefits programs such as retirement plans, medical, dental, vision plans, life insurance plans, and wellness programs
  • Evaluate and compare existing company benefits with those of other employers by analyzing other plans, surveys and other sources of information. Develop specific recommendations for review by management
  • Prepare communication materials, plan summary documents and other sources for communicating to employees. Conduct employee meetings and oversee enrollment. Advise management and employees on existing benefits; work closely with HR Managers at all times
  • Prepare and execute, with legal compliance, benefits documentation, such as original and amended plan agreements
  • Assure company compliance with provisions of Employee Retirement Income Security Act and the Affordable Care Act. Supervise preparation of reports and applications required by law to be filed with federal and state agencies, such as Internal Revenue Service, Department of Labor, insurance commissioners and other regulatory agencies. Review and analyze changes to state and federal laws pertaining to benefits, and report necessary or suggested changes to management
  • Develop benefits information and statistical and census data for actuaries, insurance carriers and management
  • Supervise maintenance of enrollment and claims records for all benefits plans
  • Understand and assist with the functional related activities within the Workday HRIS platform for the benefit module
38

Manager, Benefits Resume Examples & Samples

  • Five plus years of benefits-related experience leading and implementing benefits design
  • Strong analytical skills and a thorough knowledge of health and welfare and retirement plan designs and administration
  • Ability to manage several complex projects simultaneously while working under pressure to meet deadlines
  • Knowledge of all pertinent federal and state regulations and filing and compliance requirements affecting employee benefit programs including ERISA, COBRA, FMLA, Section 125, Medicare and and DOL
  • Proficiency with the Microsoft Office Suite (Word, Excel, PowerPoint, and Access)
  • Ability to multi-task and manage multiple projects and meet deliverables on time
  • Excellent judgment, decision-making, and analytical skills; strong planning and execution skills
  • Superior oral and written communication and customer service skills and the ability to independently follow up as required
39

Manager, Benefits & Compensation Resume Examples & Samples

  • Conduct analysis and develop recommendations related to compensation and benefits programs
  • Participate in the development and revision of incentive plans (annual and specialized) for the region in accordance with the Company’s incentive design principles
  • Consult with management regarding employee pay issues, policies, salary guidelines, regulatory requirements (wage and hour laws, etc.), and job evaluation to ensure consistency with established philosophy and strategy; and ensure decisions are executed/processed in a timely manner
  • Provide internal consulting expertise to human resources and rewards professionals, employees and other customers concerning compensation and benefits plan provisions and related compliance requirements
  • Participate in company acquisition and divestiture activities as it relates to compensation and benefits programs to ensure full identification and disclosure of compensation and benefits liabilities associated with acquired and disposed companies / hotels. Conduct due diligence, cost analysis and/or integration of compensation and benefits programs
40

Manager Benefits, Absence, Time & Pay Systems Resume Examples & Samples

  • Process Management & Governance
  • Project & Portfolio Management - Define and implement project management processes and methodologies for HR systems that ensure projects are delivered on-time, within budget, adhere to high quality standards, and meet the customers’ expectations. Collaborate and negotiate with internal customers and external partners to manage project priorities, expectations and outcomes
  • Data Governance - Accountable for HR master data integrity including the use and dissemination of employee information, data privacy, data quality, data records retention, and data extracts and feeds for compliance / regulatory reporting
  • Compliance – Privacy & Security – adhere to all established data privacy (PII) and data security standards and procedures. Participate in compliance audits as required to ensure proper access and procedures are maintained regarding employment-related data and artifacts
  • New Business - Support M&A activities, including data management alignment, planning, interfaces and integration strategies
  • Innovation & Continuous Improvement –
  • Lead innovation efforts to address process improvements within the HR functions. Coach and develop team members on continuous improvement methodologies and practices
  • Define and develop appropriate measurement systems and processes to demonstrate improvement within the HR systems team as well as across all continuous improvement projects within the HR area
  • Maintain a strong working knowledge of market trends, industry-leading techniques and tools that support innovation and improvements within the HR and technology disciplines
  • Define and deliver proactive approaches using HR systems to solve business needs/problems and enhance the understanding and acceptance of HR systems capabilities
  • Negotiate and communicate Service Level Agreements with internal customers and external partners to ensure our business needs are appropriately met within expected timeframes and within budget
  • Ensure production issues are resolved within established SLAs and are solved to root cause to avoid future occurrences
  • Contribute to and manage the timely delivery of quality solutions to the HR internal customer teams
  • Proactively manage external partners to ensure services delivered meet or exceed defined SLAs. Aggressively drive the team towards improvement opportunities that deliver a meaningful improvement to the business customer
  • Coaching and Development of Team
  • Ensure that each employee has defined clear, stretch goals that align to the department and enterprise goals. Provide frequent feedback on performance related to goals and competencies. Recognize accomplishments and reward for great performance
  • Provide opportunities for growth and development to the team that extend the team’s current skill set
  • Hold employees accountable for managing their goal plan to ensure outcomes are realized within the expected timeframes. Ensure all employees create and maintain an aggressive individual development plan. Define and develop an appropriate succession plan for key roles within the team
41

Manager Benefits Resume Examples & Samples

  • Administer and improve the administration of all the benefit programs
  • Well versed and complies with Federal, State and local legal requirements by studying existing and new legislation, obtaining qualified opinions, enforcing adherence to requirements and advises management on needed actions (ACA, ERISA, FMLA, COBRA, Disability, HIPAA, Section 125 plans)
  • Manage 401k plan including leading 401k audits for US and Puerto Rico plans, ongoing education and communication programs and analyze 401k plan operations to ensure efficiency, compliance and employee experience
  • Oversee administration of Leave of Absences
  • Partner with Sr. Benefits Operations Manager on annual open enrollment initiatives
  • Interpret plan procedures and policies and recommend benefit enhancements/efficiencies and changes as well as process simplification
  • Ensure that programs and policies remain in compliance and that all compliance reporting is complete and delivered on time
  • Identify solutions that will support our overall sport and fitness culture including employee wellness
  • Track issues and exceptions and communicate policy changes/recommendations to the benefits team and back to the HR community
  • Consistently works to improve the benefits process by partnering with eHR and Payroll with automation efforts
  • Liaison to Benefits vendors to address and resolve complex systems and claims issues
  • Manage all communication to employees ensuring proper education and information on benefits program, including new hire benefits orientation
  • Ability to exercise strong judgment skills in situations that are often confidential
  • Ability to effectively present information to all levels within the organization
  • Ability to effectively manage projects, prioritize, meet deadlines and work independently
  • Possess strong organizational, problem solving, negotiation and resolution skills
  • Proficient in Microsoft Office applications and HRIS database
  • Ability to work in a fast paced environment and deal effectively with constant change
  • Knowledgeable and familiar with ERISA, FMLA, Disability, HIPAA, Section 125 plans, Deferred Contribution plans, Company’s policies, procedures and regulations regarding employee benefit issues and privacy requirements
  • University Degree required; CEBS preferred
  • 4+ years’ experience in Human Resources, with concentration in Benefits management in a highly matrixed global organization
  • Extensive knowledge of pertinent employment laws including ERISA, COBRA, FMLA, Section 125 and ACA
42

Senior Manager, Benefits Service Delivery Resume Examples & Samples

  • Responsibilities include ongoing management of the Cast/employee service experience including call centers, website content & navigation, operational communications, and use of social/emerging media
  • Manages the integration of programs and services across all vendors and with internal stakeholders (GHRO, Business Units, etc.)
  • Manages employee escalations (complaints, claims & appeals processes). Accountable for the development of service delivery standard metrics and for ensuring that all standards are met
  • Responsible for the cross pollination of service delivery, case management, and digital and telephony best practices and applications among outsourced vendors
  • 5 to 7 years’ experience working in overseeing outsourced call center or administrative operations. Demonstrated success collaborating on large teams
  • Certified Employee Benefits Specialist designation or equivalent
  • Ability to work efficiently in a high demand, team oriented, and fast-paced environment
  • Ability to lead complex projects collaborating with multiple vendors, internal stakeholders, and department staff
  • Highly service oriented, compassionate individual
  • Ability to maintain customer confidentiality and HIPAA protocols
  • Solid communication skills and excellent interpersonal skills. Ability to express ideas in clear and concise manner
  • Proven analytical, problem-solving skills and excellent management skills
  • 7 to 10 years’ experience in this filed with knowledge of employee health and retirement benefits outsourcing, call center and customer service best practices
  • Bachelor’s degree or equivalent work experience - Communications, HR, Accounting or Finance
43

Manager, Benefits Administration Resume Examples & Samples

  • Thrive in our energetic corporate culture, business casual environment and receive competitive benefits and pay. Receive ongoing training to continue to grow professionally in a stable career
  • Administration of key or large clients; assistance with annual audits
  • Review compliance and administration work performed by others
  • Client and advisor relationship development and maintenance
  • Trust accounting and asset reconciliation
  • Assist with plan design and new business development
44

Account Manager / Benefits Analyst Resume Examples & Samples

  • A minimum of three (3) years of directly-related full-cycle benefits experience in an insurance brokerage setting or Human Resource department
  • A knowledge of all lines of insurance benefits
  • Experience administration of open enrollment cycles
  • Ability to prioritize and handle multiple projects, and to work effectively under pressure with poise and professionalism
  • Excellent organizational, time management, documentation skills and the ability to independently make accurate decisions
  • Excellent verbal and written communication skills and a strong commitment to customer service
  • Ability to maintain confidentiality and exercise a high level of discretion
  • Demonstrated proficiency with Microsoft Office products to include Word, Excel, PowerPoint and Outlook
  • Administrative
45

Manager, Benefits Leaves & Disability Plans Resume Examples & Samples

  • Ensure HR colleagues are educated and trained on the applicable policies, plans and procedures
  • Create and manage all documentation and communications associated with plans/policies
  • Interact with all levels of management, cross-functional teams (people services, payroll, risk management )and employees in the organization
  • Manage the external leave and disability vendors, consultants, actuaries and legal counsel to analyze and ensure plans and vendors are performing efficiently and in accordance with all plans and contracts
  • Develop proposals for leave and disability plan changes for union negotiations
  • Develop deep understanding of the plan costs, liabilities and financial impacts and ensure timely payment and reporting to participants, vendors and actuaries
  • Perform necessary audits and reconciliations to ensure accuracy and compliance
  • Lead the research and analysis for any audits escalations, appeals and lawsuits pertaining to the plans under management
  • Manage all feeds between Kraft Heinz and external vendors
  • Maintain the highest degree of confidentiality and integrity
  • 5-7 years of progressive Benefits or Human Resources experience required, experience with disability and leave plans/policies is highly preferred
  • Bachelor’s Degree in related field required; Master’s Degree preferred
  • Adept at building collaborative relationships quickly and work with cross functional teams
  • Comfortable with a high level of autonomy
  • Focused on delivering outstanding results
  • Robust analytical and financial skills
  • Successful track record of partnering at all levels in an organization to drive priorities
  • History of leading change efforts
  • Ability to assess, design and recommend plan and process changes & simplification
  • Must have excellent written and verbal communication skills
46

Senior Manager, Benefits Resume Examples & Samples

  • Minimum 10+ years of experience with Health & Welfare plans in a large company environment and similar experience managing a range of HR operations
  • Bachelor’s Degree in Human Resources, Business Administration or other related field
  • Managing wellness programs across multiple locations
  • Demonstrated and significant experience with complex and multi-tiered health and welfare plan design, implementation and administration
  • Demonstrated experience managing multiple teams, projects and processes simultaneously with strong results
  • Current knowledge of federal, state and local laws and regulations, affecting employers and employees including, but not limited to IRS codes, DOL, Pension Protection Act (PPA), Patient Protection and Affordable Care Act (PPACA), HIPAA, ERISA, COBRA, and FMLA
  • Budget, vendor and contract management responsibilities
  • Ability to demonstrate a passion for excellence and customer service
  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies
47

Manager, Benefits Resume Examples & Samples

  • Highly developed customer service acumen
  • Intermediate knowledge of MS Office applications
  • Superior communication and interpersonal skills; strong organizational skills
  • Advanced written communications skills
  • Ability to effectively communicate with District personnel from varied educational backgrounds
  • Ability to supervise and motivate staff while efficiently managing workflow processes
  • Ability to create solutions using creative skills. Ability to think conceptually and respond to change quickly
  • Ability to perform multiple tasks and maintain emotional control under stress
  • Extensive knowledge of employee benefits plans and concepts, insurance products, and benefits processes. Extensive knowledge of local, state, and federal laws and regulations related to employee benefit and retirement plans. Knowledge of large-scale vendor reconciliation practices
  • Ability to use personal computer and software to develop complex accounting reports, spreadsheets, and databases with intermediate to advanced MS Excel knowledge
  • Minimum of three (3) years of experience managing a Benefits program for 500+ employees
  • Texas public schools experience preferred but not required
  • Extensive office management experience
48

Senior Manager, Benefits Resume Examples & Samples

  • Consults on benefit design and portfolio of offerings with HR leadership
  • Ensures compliance with ERISA, DOL, IRS and other regulatory bodies, including regulatory filings and submission
  • Oversees the administration, auditing, and billing of benefit and workers compensation programs
  • Manages and selects benefit vendors and manages supplier relationships
  • Works as staff on 401k Fiduciary Committee
  • Leads, develops, and manages staff in running benefit and workers compensation programs
  • Ensures timely completion of monthly closing activities
  • Oversees reporting and analytics related to benefit and workers compensation
  • Implementing and managing proactive programs designed to drive employee engagement and lower benefit spend
  • Demonstrated experience in designing benefit programs that align with company strategies and desired market competitiveness
  • Demonstrated experience in maintaining and reporting from HRIS and budgeting systems
  • Demonstrated experience in financial and statistical analysis of benefit, budgets, and utilization
  • Demonstrated experience in negotiations
  • Demonstrated experience in written communication and oral presentation
  • A bachelor’s degree
  • 5 years of human resource experience with at least 3 years in benefit administration
  • Working knowledge of ERISA, ACA, DOL, and IRS in a self-funded benefits environment
  • Working and practical knowledge of multiple human resource disciplines, including data management, employee relations, performance management and employment laws
  • Experience working in a fast paced technology environment preferred
  • Strong preference for the following
49

Manager, Benefits Operations Resume Examples & Samples

  • Manages activities of Benefits Operations teams to ensure delivery, client satisfaction and retention
  • Ensures quality standards are met through applications, procedures, and peer review. Supervises and allocates resources for delivery of Benefits Operations in keeping with client requirements and schedules
  • Resolves priority conflicts and potential issues surrounding scope and responsibilities of Benefits Operations team members
  • Engages with all clients and provides consultative expertise to clients as necessary
  • Works directly with clients in escalated situations and manages client expectations at an executive level with documented tracking and improvement plans
  • Initiates and directs plans to improve client profitability
  • Ensures that the Benefits Operations associates resolve service issues affecting client and initiates/tracks plans for improvement of unacceptable survey scores
  • Responsible for client service budgetary expense in line with projected plans
  • Manages or coordinates with others to ensure that contracts, SLA's, invoicing, etc. are current. Reviews/approves change controls
  • Coordinates annual enrollment project for all clients within Benefits Operations
  • Enforces all required standards and procedures across service areas
  • Participates in decision-making process within client service organization, as required, concerning client support issues and procedures
  • Management responsibility for operational service delivery, including availability of trained backups
  • Accountable for associate satisfaction and retention
  • Determines staffing needs, prepare career development plans, conducts performance evaluations and provides performance feedback
  • Provide recommendations for salary increases and promotions
  • Engages with qualified resources as necessary to assist in balancing workloads, subject matter expertise and performance management
  • Partners with counterparts in other ADP product areas to provide coordinated service to clients
  • Bachelor's degree in related field or equivalent in education and experience
  • Eight to ten years of related implementation, account management, or operational experience with benefits, human resources information system and/or system implementation
  • Proven proficiency in identifying, diagnosing, and resolving problems of all levels of complexity, prioritizing critical client issues and identifying department needs
  • Management skills with supervision and HR related skills
  • Ability to manage client service of high complexity with multiple applications
  • Ability to identify, diagnose and resolve issues affecting Benefits Operations
  • Ability to develop and maintain effective working relationships
  • Ability to coordinate the work of others to accomplish general objectives
  • Ability to manage both time and client conflict resolution
  • Strong computer and technical skills
  • Must be visible and regularly communicate with front line associates and with clients on an ongoing basis
50

Manager, Benefits Operations Resume Examples & Samples

  • 1) Oversee day to day delivery of US Benefits programs to ensure employees have an optimal experience when using their Celgene benefits
  • Advanced subject matter expertise in US benefits, including experience with compliance, e.g. Affordable Care Act reporting
  • Excellent communication skills, ability to present complex issues in a manner that is easy to understand
  • Must have strong interpersonal skills and an ability to establish and maintain credibility with employees and senior leaders
  • Proficiency in Microsoft Word, Outlook, and Excel
  • Experience and solid skills in Microsoft Word, Excel and PowerPoint
  • 5-10 years prior experience in US benefits as a member of a matrix team at a large, multi-site employer
  • Subject matter expertise in U.S. benefits administration (401K and health and welfare benefits)
  • CEBS designation a plus
51

Manager, Benefits Core Services Resume Examples & Samples

  • Prepare quarterly benefits delivery scorecard for all Benefit programs across the U.S. and Canada that provides in-depth data analytics, insights and recommendations that aligns with Total Rewards Strategic pillars. Work requires deep understanding of PepsiCo benefits programs and effective management of quarterly data request from 10+ vendors as well CS Benefit team leads across the US and Canada
  • Support adherence to PepsiCo governance policies related to benefit programs in the U.S. and Canada (i.e. PepsiCo Administrative Committees, Quarterly SOX compliance process, etc…)
  • Partner with Core Service plan owners to develop, monitor and maintain best in-class operational performance guarantees that align with overall vendor management strategy and objectives
  • Drive HR capability and support through the creation and timely distribution of effective tools and resources across multiple channels (email, periodic calls, webinars, etc…) that educates and create awareness of benefit programs and processes among HRBP in the U.S. and Canada
  • Benefits subject matter expert for severance process including the review and approval of SPDs and complex retirement benefit calculation as well as related HR and participant inquires
  • Manage quarterly Multi-Employer Pension Plan (MEPP) withdrawal liability estimate calculation and support MEPP audits and inquiries
  • Lead and/or support ad-hoc benefit projects related to acquisitions, divestitures and outsourcing transactions
  • Bachelor's degree required; MBA and/or Certified Benefit Professional certification preferred
  • 6+ years professional work experience with at least 3 years in benefits (Retirement and/or Health & Insurance Plans)
  • Ability to analyze large volume of data, develop meaningful insights and recommendations
  • Ability to work in a high volume, fast-paced environment
  • Advanced Excel and PowerPoint skills required; familiarity with Tableau data visualization tool a plus
  • Excellent project management and organizational skills; must be able to prioritize, multitask and manage project deadlines
52

Manager, Benefits Resume Examples & Samples

  • 8+ years of progressive benefits and compensation experience. Previous management and professional service experience highly preferred
  • Comprehensive benefits experience required, additional compensation experience highly preferred
  • Graduate Degree required
  • Experience with Oracle is a plus
  • Proven ability to work effectively at all levels of the organization and across other functional areas
  • Excellent interpersonal, organizational and communication skills
  • Strong conflict resolution/coaching and counseling experience
  • Strong computer skills including Word, Excel, Power Point and Outlook
53

Senior Manager, Benefits Resume Examples & Samples

  • Serve as the subject matter expert for the absence programs
  • Design and develop policies, strategies, processes, tools, and procedures for the successful and effective management and administration of all absences – including return-to-work and accommodation support and coordination
  • Define and document Standard Operating Procedures (SOPs) to ensure all leaves of absence are managed and administered consistently and accurately across the Company, including coordinating with workers’ compensation
  • Maintain knowledge of regulatory and compliance requirements impacting absences – including disability and discrimination laws – and ensure compliance with all relevant laws, regulations, policies, and other government requirements and standards (FMLA, ADAAA, USERRA, Pregnancy Discrimination Act, Workers’ Compensation, etc.)
  • Ensure that HIPAA and Employee Privacy guidelines are closely monitored and effectively executed
  • Lead the execution of compliance programs, internal audits, external audits, and government audits
  • Responsible for identifying, leading, and training all stakeholders – employees, managers, and HR – across the Company on absence plans, policies, standard operating procedures, accommodations, and regulatory and compliance standards
  • Lead a Senior Analyst, Benefits in the management and administration of absences of corporate and sales employees
  • Serve as the primary point of contact for HR Leaders at plants and distribution centers to proactively educate and support them in the management and administration of absences of their employees, including return-to-work and accommodation support and coordination
  • Serve as a secondary point of contact for all employees and their managers/HR to proactively educate and support them through standard leave of absence processes and procedures – including the proper administration of absence activities with third party vendors and attending physicians
  • Partner with the Total Rewards Center of Excellence (COE) to continually assess the competitiveness of all absence plans and practices against relevant comparable companies, industries, and markets and make changes to benefit plan designs, as appropriate
  • Partner with the Senior Analyst, Benefits to serve as a liaison to Plant HR Leaders to understand any system or policy issues and enhancements – helping to consistently support the implementation of identified opportunities
  • Partner with, influence, and act as an expert resource to advise others within the HR discipline – including plant HR Leaders – on escalated/complex/technical issues related to the management and administration of absences. Act as the final escalation point (other than the Vice President HR Shared Services & Employee/Labor Relations) for issues within the absence area
  • Partner with HRIS to design and implement systems and reporting for the successful and effective management and administration of absences across the Company. Support the review and monitoring of Workday integrations with third party vendors
  • Identify and lead continuous improvement opportunities and efforts to ensure consistent practices across all locations
  • Regularly review the status of unresolved cases/claims, and where needed, develop legally sound strategies for a mutually beneficial resolution
  • Use data and metrics (e.g., number of leaves, types of leaves, cost impact, etc.) to identify trends across employee populations and provide insights to others within HR on a regular basis. Lead efforts to address areas of opportunity
  • Provide excellent customer service to all stakeholders in a timely, efficient, and effective manner
  • Build and strengthen strong working partnerships within the HR discipline and our vendor(s)
  • At least 7 years of combined HR experience is required
  • A minimum of 3-5 years of relevant absence and benefits experience is required
  • Experience in leading and administering standard absence and leave processes and procedures
  • Experience with an ERP system (Workday preferred) and case and knowledge management systems
  • Experience providing feedback to help others understand the rationale of desired outcomes and standards; demonstrate ability to disseminate knowledge and techniques
54

Associate Manager Benefits Delivery Resume Examples & Samples

  • 2+ years leadership experience
  • Managing a broad scope of day-to-day operations and diverse teams
  • Ensure timely and accurate processing of all in scope Benefits activities across all clients
  • Monitors client operations dashboard measures to proactively identify impacts; identifies, plans, and manages process improvement projects to create year-over-year efficiencies in operations
  • Develops and delivers client-specific operational training
  • Provides client and third party administrator contact support for participant and/or processing-related issues
  • Primary Management contact for Benefits related queries, troubleshoot and resolve complex issues
  • Functionally identify, plan and execute procedural improvements in relation to Benefits to enhance as well as promote effectiveness, efficiency, compliance and accuracy
  • 2+ years leadership (ie. Supervisory) experience required to include strong leadership, interpersonal, coaching, organizational, and written communication skills
  • Experience in a Shared Service environment
  • Experience in leading, managing or working with both offshore teams as well as third party vendors
55

Manager, Benefits Administration Resume Examples & Samples

  • Manage Health & Welfare Plan projects including implementation of new benefit programs and acquisition/divestiture projects and responsibilities
  • Manage and control the function of the Benefits Administration Staff, HR Generalists, HR Mangers, and employees to help resolve problem situations and provide basis for sound decision making and planning on Benefits Administration matters
  • Function as a key contact with benefit vendors and other outside entities. Manage ongoing relationships with benefit vendors to develop contracts, establish annual performance goals and ensure high quality delivery of benefits services through financial, utilization, and quality data analyses
  • Manage the day-to-day relationship and annual open enrollment processes with vendor for carrier reporting, COBRA and Commuter administration to resolve issues related to benefit processing and eligibility and participation reporting to insure adequate service levels are met
  • Provide ad hoc benefits reporting from the benefits system in support of strategic management initiatives, plan design change options, union negotiations, carrier/provider changes, surveys, census or actuarial reporting to outside vendors
  • Manage and collaborate with benefits broker and HRMS on all aspects of Del Monte's annual open-enrollment process
  • Manage Del Monte's wellness programs
  • Oversee and insure the timely and accurate payment of benefits insurance premiums and ASO fees
  • Maintain knowledge of industry best practices, technology capabilities, and regulatory compliance changes especially ACA Compliance and make appropriate recommendations to upper management
  • Manage all compliance related reporting (PCORI, ACA, 5500 filing, Medicare Part D, discrimination testing, etc.)
  • Develop strategies to improve existing or implement new procedures that provide more efficient department processing results
  • Responsible for handling complicated/sensitive claim issues including coordinating with carriers to reach appropriate resolution
  • Supervisory skills training either from classroom or job experience
  • Minimum 3-5 years in benefits and 2 years in managing a benefit system
  • Knowledge of benefit regulations and laws (e.g., ERISA, FMLA, HIPAA, ACA, COBRA, etc.)
  • Solid understanding of a range of benefit programs such as pension, health and welfare, disability, etc
  • Excellent customer service skills with the ability to maintain patience under pressure
  • Ability to handle sensitive and difficult situations
  • Ability to prioritize, meet deadlines, and attend to details
  • Possesses interpersonal skills that inspire trust and confidence
  • Proficient in Microsoft tools: Outlook, Excel, PowerPoint and Word