Industry Representative Resume Samples

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C Nitzsche

Camilla

Nitzsche

1976 Labadie Orchard

San Francisco

+1 (555) 491 3270

1976 Labadie Orchard

San Francisco

Phone

p +1 (555) 491 3270

Experience Experience

Chicago, IL

Industry Representative

Chicago, IL

Grady Inc

Chicago, IL

Industry Representative

You will quote and provide guidance on existing and potential customer recertification service issues and improvement measures within the flow iron application. You will support strategy planning, sales techniques, rollout of new products into the Oil & Gas marketplace
Deliver incremental high OPACC machine models in alignment with Construction Industries' Operating & Execution Model
Willing to travel extensively (50-70%) from Dallas to dealer and customer locations across Oklahoma and West/Central Texas
Delivering the sales revenue plan for the assigned territory
Assisting dealers with business planning; creating and promoting programs that increase sales while maximizing price realization
Assisting dealers on forecast, sales strategy planning and sales techniques
Fluent oral and written French language

Los Angeles, CA

Industry Representative

Los Angeles, CA

Wunsch-Wyman

Los Angeles, CA

Industry Representative

Research and analyze past and future trends with the U.S. Army
Analyze and communicate industry trends and competitive landscape to Caterpillar leadership
Develop business strategies and marketing proposals
Develop and achieve sales forecasts
Provide guidance on existing and potential customer service issues and improvement measures
Thorough knowledge of company and competitive On-Highway products, product applications, industry knowledge, and/or warranty practices and procedures
Provide direction to lower level reps on project assignments

present

Phoenix, AZ

Americas Industry Representative

Phoenix, AZ

Kassulke, Krajcik and Beer

present

Phoenix, AZ

Americas Industry Representative

present

Development of business plans
Executing sales plans with the dealers
Managing a strong relationship with our dealers and business partners
Providing New Product Introduction research and support
Work with U.S.Government agencies, Cat dealers, suppliers, and Caterpillar Machine Business Divisions (MBDs) to maximize machine sales, profits, and customer satisfaction
Work within Caterpillar’s Defense & Federal Products department to execute the entire sales process from bidding on competitive solicitations and contract award through delivery of products and services to end-users
Provide customer support for all entities within the U.S. Army; to include the Regular Army, Army Reserves, National Guard, Installation Department of Public Works (DPW), U.S. Army Corps of Engineers (USACE), and other relevant organizations and defense contractors that support the U.S. Army

Education Education

Bachelor’s Degree in Engineering

Northwestern University

Bachelor’s Degree in Engineering

Skills Skills

Past experience in direct sales or sales support to these customer profile will be highly valuable
Demonstrated ability to work independently and on larger scale, more complex assignments
Strong interpersonal skills
Strong communication and leadership skills
Ability to influence others in the work group, dealer personnel and customers
Dealer development/ management experience will also be helpful
Work well in a team environment
Experience in Oil and Gas industry
Exceptional communication skills
6-8 years prior experience in field assignments

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Americas Industry Representative Resume Examples & Samples

Education: BA/BS in related field required
7+ years marketing, public relations, or related experience
Depth of knowledge in the design/home decoration sector
Extensive contact network including architects, furniture designers, resturanteurs, chefs etc

Industry Representative Resume Examples & Samples

Development of business plans
Executing sales plans with the dealers
Managing a strong relationship with our dealers and business partners
Providing New Product Introduction research and support
Degree in Engineering, Marketing or commerce
Experience in managing a sales budgets and targets
High level of experience with Microsoft suite of products
50% travel required

Industry Representative Resume Examples & Samples

The key role of this first level field assignment position is to learn and assist others, while building industry knowledge. You will learn to become a sales liaison among dealers, customers and other Caterpillar personnel. A more senior representative and the supervisor/manager typically direct work. Decisions made by this position are more routine and with limited risk issues. Challenges include meeting expectations in delivering results, learning to consider alternative courses of actions, making timely decisions and developing communication skills
Primary roles will include: assisting dealers in developing increased human performance capability; providing assistance on existing and potential customer issues and improvement measures within one industry; assisting dealers on forecast, sales/rental/used strategy planning and sales techniques; supporting rollout of new products (e.g., products, parts, customer service agreements, other service products); communicating marketplace and competitive activity to Caterpillar personnel and dealers; assisting with analyzing product application, configuration and utilization that provide the best solution for a customer; assisting dealers with business planning within one industry; helping to create and promote programs that increase sales while maximizing price realization; and developing required proficiency level in the specified foundation competencies and skills
You will come to understand customer/dealer market and needs and build an understanding of how and why decisions are made within your work group and organization. You may be responsible for applying those decisions to support and develop product sales, dealer effectiveness, overall segment growth, new product processes, process improvement, sales management process improvement, etc
You and your manager, will direct your development and continual learning through experience and staying abreast of technology changes. Key learning comes from gaining experience in the assigned industry, developing communication and people relationship skills, improving problem solving techniques, building business skills, enhancing use of Caterpillar systems and developing leadership basics
Bachelor's / Master's in mechanical engineering with 3 to 5 years of experience
3 to 5 years of releavant experience in sales
The position requires sales execution and marketing experience minimum 3 - 4 years
Good understanding of customer needs, dealer organizations and CAT Product Group operations
Good leadership, team building and interpersonal skills are needed in order to successfully achieve our goals across Caterpillar and Dealer organizations
The role also requires the ability to interface with dealer branch level and middle management personnel
Candidate must have a willingness to travel extensively and be ready to embrace change
Understanding of the India Region Local Contractor customers including their business requirements, product requirements and their buying criteria will be an added advantage
Past experience in direct sales or sales support to these customer profile will be highly valuable
Dealer development/ management experience will also be helpful

Industry Representative Resume Examples & Samples

Work with U.S.Government agencies, Cat dealers, suppliers, and Caterpillar Machine Business Divisions (MBDs) to maximize machine sales, profits, and customer satisfaction
Influence the development of new requirement specifications for Caterpillar products with the U.S. Army Engineer community
Work within Caterpillar’s Defense & Federal Products department to execute the entire sales process from bidding on competitive solicitations and contract award through delivery of products and services to end-users
Provide customer support for all entities within the U.S. Army; to include the Regular Army, Army Reserves, National Guard, Installation Department of Public Works (DPW), U.S. Army Corps of Engineers (USACE), and other relevant organizations and defense contractors that support the U.S. Army
Satisfy Caterpillar Defense & Federal Products' internal and external contractual and regulatory compliance requirements
Research and analyze past and future trends with the U.S. Army
Analyze and communicate industry trends and competitive landscape to Caterpillar leadership
Develop business strategies and marketing proposals
Develop and achieve sales forecasts
Analyze end-user applications and product configurations to specify equipment solutions that will meet customer needs
Provide guidance on existing and potential customer service issues and improvement measures
Perform complex analysis work, identify and resolve strategic problems by recommending alternative courses of action and collaborating with business partners to exceed customer expectations and deliver profitable results
Bachelor’s degree in an accredited Engineering, Marketing or Business related curriculum
3-5 years prior experience in account management or equivalent experience
Thorough knowledge of Caterpillar products, policies, and procedures
Demonstrated ability to work independently, communicate effectively, and lead increasingly more complex assignments to provide direction and guidance to teammates and less experienced personnel on project assignments
Must be willing to travel (30-50%), as well as relocate to Peoria area
Service in the U.S. Army as an Engineer Officer with experience in horizontal construction operations is strongly desired
Master’s degree in Engineering, Marketing or Business related curriculum

Industry Representative Resume Examples & Samples

Sales liaison among dealers, customers and other Caterpillar personnel. You should be very familiar with the company’s processes, systems and methodologies accountable for contributing to the identification, analysis and resolution of needs and problems in an assigned industry. You will be performing complex analysis work, identifying and resolving problems that are less tactical and more strategic in nature. Challenges include developing and meeting expectations in delivering results, considering and recommending alternative courses of actions, making timely decisions and developing greater communication skills. You will work more directly with other Caterpillar units, customers, and possibly suppliers
Counseling dealers in developing increased human performance capability; providing guidance on existing and potential customer service issues and improvement measures within an industry; assisting dealers on forecast, sales/rental/used strategy planning and sales techniques; supporting rollout of new products (eg., products, parts, customer service agreements, other service products); analyzing and communicating marketplace and competitive activity to Caterpillar personnel and dealers; analyzing product application, configuration and utilization that provide the best solution for a customer; assisting dealers with business planning within an industry; creating and promoting programs that increase sales while maximizing price realization; and continuing to develop required proficiency level in the specified foundation competencies and skills
Understand and keep current on customer/dealer market needs, understand how and why decisions are made within their work group and organization. You will be responsible for applying those decisions to support and develop product sales, dealer effectiveness, overall segment growth, process improvement, sales management process improvement, etc. You will apply your knowledge of products, technology, industry, etc., in support of Caterpillar, dealer and customer expectations and needs. You may provide direction to less experienced personnel
A bachelor’s degree in an accredited Business, Marketing or Engineering curriculum or 10 years of experience in the construction industry
Demonstrated ability to work independently, communicate effectively and work on increasingly more complex assignments and provide direction to lower level reps on project assignments
Must be willing to travel within Mexico, to the USA and South America (50-70%) as willing to relocate based upon business needs
Ability to commission Caterpillar pavers, compactors and mills
Knowledge of Mexica Paving Products' market - contractors and equipment suppliers

Industry Representative Resume Examples & Samples

Develop a expertise in FGWilson products. You will be a sales liaison among dealers, customers and other Caterpillar-FGWilson personnel. You should be very familiar with the company’s processes, systems and methodologies and accountable for identification, analysis and resolution of needs and problems in an assigned industry. Position performs complex analysis work, identifies and resolves problems that are more strategic in nature. Challenges include developing and meeting expectations in delivering results, identifying and recommending alternative courses of actions, making timely decisions and developing greater communication skills. Direct work with other Caterpillar units, customers, and possibly suppliers require incumbent to demonstrate skill in negotiation, building consensus and achieving compromise
Counseling dealers in developing increased human performance capability; providing guidance on existing and potential customer service issues and improvement measures within one industry; assisting dealers on forecast, sales/rental/used strategy planning and sales techniques; supporting rollout of new products (e.g., products, parts, customer service agreements, other service products); analyzing and communicating marketplace and competitive activity to Caterpillar personnel and dealers; analyzing product application, configuration and utilization that provide the best solution for a customer; assisting dealers with business planning within one industry; creating and promoting programs that increase sales while maximizing price realization; and continuing to develop required proficiency level in the specified foundation competencies and skills
Remiain current on customer/dealer market and needs and understand how and why decisions are made within their work group and organization. You will be responsible for applying those decisions to support and develop product sales, dealer effectiveness, overall segment growth, NPI process, process improvement, sales management process improvement, etc. Your knowledge of products, technology, industry, etc., in support of Caterpillar, dealer and customer expectations and needs and will contribute to strategic planning. You may also provide direction to less experienced personnel
Strong communication and leadership skills, ideally in English and Spanish
Provide direction to lower level reps on project assignments
Must be willing to travel extensively (50-70%) as well as relocate based upon business needs

Industry Representative Resume Examples & Samples

Move from learning and assisting others to fully contributing within an industry. You will hone your skills as a sales liaison among dealers, customers and other Caterpillar personnel, and become increasingly familiar with the company’s processes, systems and methodologies. Decisions you make in this position will be more complex and have greater risk issues than those associated with the less experienced representatives. Challenges include meeting expectations in delivering results, considering alternative courses of actions, making timely decisions and developing greater communication skills
Counseling dealers in developing increased human performance capability; providing guidance on existing and potential customer service issues and improvement measures within an industry; assisting dealers on forecast, sales/rental/used strategy planning and sales techniques; supporting rollout of new products (e.g., products, parts, customer service agreements, other service products); analyzing and communicating marketplace and competitive activity to Caterpillar personnel and dealers; analyzing product application, configuration and utilization that provide the best solution for a customer; assisting dealers with business planning within an industry; helping to create and promote programs that increase sales while maximizing price realization; and continuing to develop required proficiency level in the specified foundation competencies and skills
Understand customer/dealer market needs and build an understanding of how and why decisions are made within your work group and organization. You will be responsible for applying those decisions to support and develop product sales, dealer effectiveness, overall segment growth, process improvement, sales management process improvement, etc. You will continue to learn to apply knowledge of products, technology, industry, etc., in support of Caterpillar, dealer and customer expectations and needs
1 to 2 years prior experience in field assignments
Demonstrated ability to work independently and communicate effectively and work on increasingly more complex assignments
Good interpersonal and collaboration skills

Industry Representative Resume Examples & Samples

You will hone your skills as a sales liaison among Dealers, Customers and other Caterpillar personnel, and become increasingly familiar with the company’s processes, systems and methodologies. Challenges include meeting expectations in delivering results, considering alternative courses of actions, making timely decisions and developing greater communication skills
Counseling Dealers in developing increased human performance capability; providing guidance on existing and potential Customer service issues and improvement measures within an industry; assisting Dealers on forecast, sales/rental/used strategy planning and sales techniques; supporting rollout of new products (e.g., products, parts, customer service agreements, other service products); analyzing and communicating marketplace and competitive activity to Caterpillar personnel and Dealers; analyzing product application, configuration and utilization that provide the best solution for a Customer; assisting Dealers with business planning within an industry; helping to create and promote programs that increase sales while maximizing price realization; and continuing to develop required proficiency level in the specified foundation competencies and skills
Understand Customer/Dealer market needs and build an understanding of how and why decisions are made within your work group and organization. You will be responsible for applying those decisions to support and develop product sales, Dealer effectiveness, overall segment growth, process improvement, sales management process improvement, etc. You will continue to learn to apply knowledge of products, technology, industry, etc., in support of Caterpillar, Dealer and Customer expectations and needs
1 to 2 years prior experience in field assignments preferred
Knowledge of Underground Mining product and application

Industry Representative Resume Examples & Samples

Strong communication, leadership and computer skills
Demonstrated ability to work independently and provide project direction to others
Ability to travel nationally 40% of the time
A degree in Marketing , Engineering, Forestry or Business
Experience working with customers on sales, marketing or technical support

Industry Representative Resume Examples & Samples

Developmental and continual learning will be directed through experience and staying abreast of technology changes. Key learning comes from continued experience in the assigned industry, enhancing communication and people relationship skills, improving problem solving and analysis ability, building and using business skills, enhancing use of Caterpillar systems and developing leadership abilities. You must stay abreast of industry and technology changes and relate those changes to Caterpillar, dealer and customer needs
A bachelor’s degree
3-5 years prior experience in truck sales or truck sales management role at a truck OEM, OEM Dealership, or Caterpillar
Thorough knowledge of company and competitive On-Highway products, product applications, industry knowledge, and/or warranty practices and procedures
Must be willing to travel extensively (50%) as well as relocate based upon business needs

Industry Representative Resume Examples & Samples

Developin sales expertise in Caterpillar and FG Wilson products. You will be a sales liaison among dealers, customers and other Caterpillar personnel. You should be very familiar with the company’s processes, systems and methodologies and accountable for identification, analysis and resolution of needs and problems in an assigned industry. Position performs complex analysis work, identifies and resolves problems that are more strategic in nature. Challenges include developing and meeting expectations in delivering results, identifying and recommending alternative courses of actions, making timely decisions and developing greater communication skills. Direct work with other Caterpillar units, customers, and possibly suppliers require incumbent to demonstrate skill in negotiation, building consensus and achieving compromise
Remain current on customer/dealer market and needs and understand how and why decisions are made within their work group and organization. You will be responsible for applying those decisions to support and develop product sales, dealer effectiveness, overall segment growth, NPI process, process improvement, sales management process improvement, etc. Your knowledge of products, technology, industry, etc., in support of Caterpillar, dealer and customer expectations and needs and will contribute to strategic planning. You may also provide direction to less experienced personnel
Experience in and knowledge of the India Retail Generator set market would be a significant asset
Familiarity with Multinational Corporate company policies and procedures

Industry Representative Resume Examples & Samples

Accountable to deliver the annual GCI PINs business plan - including both retail and rental sales-to-users - for both Holt and Warren
Deliver incremental high OPACC machine models in alignment with Construction Industries' Operating & Execution Model
Expertise in Caterpillar GCI products. You will be a sales liaison among dealers, customers and other Caterpillar personnel. You should be very familiar with the company’s processes, systems and methodologies and accountable for identification, analysis and resolution of needs and problems in an assigned industry. Position performs complex analysis work, identifies and resolves problems that are more strategic in nature. Challenges include developing and meeting expectations in delivering results, identifying and recommending alternative courses of actions, making timely decisions and developing greater communication skills. Direct work with other Caterpillar units, customers, and possibly suppliers require incumbent to demonstrate skill in negotiation, building consensus and achieving compromise
A bachelor’s degree, preferably in an accredited Marketing, Business or Engineering curriculum
3-5 years prior experience in field assignments
Strong communication, leadership and organization skills
Demonstrated ability to work independently and on larger scale and complex assignments
Willing to travel extensively (50-70%) from Dallas to dealer and customer locations across Oklahoma and West/Central Texas
Knowledge of Caterpillar GCI products, policies, and procedures (including merchandising and commercial variance support)

Industry Representative Resume Examples & Samples

8 plus years of relevant experience with 1 to 2 years prior experience in field assignments
Prior experience on power generation products
Overseas experience

Industry Representative Resume Examples & Samples

Develop a expertise in Caterpillar Paving products and applications. You will be a sales liaison among dealers, customers and other Caterpillar personnel. You should be very familiar with the company’s processes, systems and methodologies and accountable for identification, analysis and resolution of needs and problems in an assigned industry. Position performs complex analysis work, identifies and resolves problems that are more strategic in nature. Challenges include developing and meeting expectations in delivering results, identifying and recommending alternative courses of actions, making timely decisions and developing greater communication skills. Direct work with other Caterpillar units, customers, and possibly suppliers require incumbent to demonstrate skill in negotiation, building consensus and achieving compromise
Counselling dealers in developing increased human performance capability; providing guidance on existing and potential customer service issues and improvement measures within one industry; assisting dealers on forecast, sales/rental/used strategy planning and sales techniques; supporting rollout of new products (e.g., products, parts, customer service agreements, other service products); analyzing and communicating marketplace and competitive activity to Caterpillar personnel and dealers; analyzing product application, configuration and utilization that provide the best solution for a customer; assisting dealers with business planning within one industry; creating and promoting programs that increase sales while maximizing price realization; and continuing to develop required proficiency level in the specified foundation competencies and skills
Established understanding of Paving Industry and Applications

Industry Representative Resume Examples & Samples

Delivering the sales revenue plan for the assigned territory
Assisting dealers with business planning; creating and promoting programs that increase sales while maximizing price realization
Assisting dealers on forecast, sales strategy planning and sales techniques
Understand and keep current on customer/dealer market needs, understand how and why decisions are made within their work group and organization. You will be responsible for applying those decisions to support and develop product sales, dealer effectiveness, overall segment growth, process improvement, sales management process improvement, etc. You will apply your knowledge of products, technology, industry, etc., in support of Caterpillar, dealer and customer expectations and needs
Sales liaison among dealers, customers and other Caterpillar personnel. You should be very familiar with the company’s processes, systems and methodologies and are accountable for contributing to the identification, analysis and resolution of needs and problems in an assigned industry. You will be performing complex analysis work, identifying and resolving problems that are less tactical and more strategic in nature. Challenges include developing and meeting expectations in delivering results, considering and recommending alternative courses of actions, making timely decisions and developing greater communication skills. You will work more directly with other Caterpillar units, customers, and possibly suppliers
Counseling dealers in developing increased human performance capability; providing guidance on existing and potential customer service issues and improvement measures; supporting rollout of new products; analysing and communicating marketplace and competitive activity to Caterpillar personnel and dealers; analysing product application, configuration and utilization that provide the best solution for a customer; and continuing to develop required proficiency level in the specified foundation competencies and skills
Fluent oral and written French language
Demonstrated ability to work independently, communicate effectively and work on increasingly more complex assignments
Prior experience in Electric Power or related industry

Industry Representative Resume Examples & Samples

Develop a thorough knowledge and understanding of a specific industry
Participate in appropriate industry/trade associations to promote company image and sales
Provide input in the development and implementation of strategies that maximize the profitable sale of Caterpillar products within an assigned industry (new market development, inventory levels, merchandising programs, pricing, and variance management)
Work with Business Support Representatives to develop industry business cases for each dealer
Assist dealers in the development, forecasting, and accomplishment of annual and long-term business plans that achieve both dealer and Caterpillar sales volumes and profitability goals
Work with dealers and District rep teams to develop total customer solutions that achieve a higher portion of a customer's total business (traditional products, work tools, financing, insurance, product support)
Liaison on regional industry issues (products, applications, product support and financing) between dealers/customers, and product groups
Provide assistance in the evaluation, development and training of dealer sales management and sales personnel on industry related issues
Participate in customer calls/sales presentations
Provide NPI feedback to industry groups regarding future product enhancements
The incumbent will gather and report accurate dealer/customer buying trends, including competitive market intelligence that contributes to Caterpillar's knowledge of competitive products and marketing programs
Make appropriate recommendations to the District related to dealer industry coverage, compensation of sales personnel, pricing, and advertising and promotion
Customer satisfaction within an assigned industry segment
Personal computer skills and familiarity with various software packages
3 to 5 years of job-related experience
Good human relation skills
Knowledge of various Caterpillar products, product applications or merchandising programs

Industry Representative Resume Examples & Samples

Sales liaison among customers, Kemper and other Caterpillar personnel. You should be very familiar with forecasting, customer relationship management, influencing key decision makers, the company’s processes, systems and methodologies. Challenges include developing and meeting expectations in delivering sales results, considering and recommending alternative courses of actions for customer resolution concerns and making timely decisions. You will work directly with Pressure Pumping customers, Supply Stores and interface with other Caterpillar Oil & Gas personnel
You will quote and provide guidance on existing and potential customer recertification service issues and improvement measures within the flow iron application. You will support strategy planning, sales techniques, rollout of new products into the Oil & Gas marketplace
Understand and keep current on Pressure Pumping customer market needs, understand how and why decisions are made within their work group and organization. You will be responsible for applying those decisions to support and develop product sales, overall segment growth, process improvement, sales management process improvement, etc. You will apply your knowledge of products, technology, industry, etc., in support of Kemper and customer expectations and needs
3-5 years of prior sales experience in field assignments
4 year degree
Oil & Gas industry experience
Knowledge of Kemper hammer union and flow iron products, policies, and procedures

Industry Representative Resume Examples & Samples

College or technical degree preferred
3-5 years prior sales experience in field assignments
Must be willing to travel extensively (50%)

Industry Representative Resume Examples & Samples

Develop a expertise in Caterpillar products. You will be a sales liaison among dealers, customers and other Caterpillar personnel. You should be very familiar with the company’s processes, systems and methodologies and accountable for identification, analysis and resolution of needs and problems in an assigned industry. Position performs complex analysis work, identifies and resolves problems that are more strategic in nature. Challenges include developing and meeting expectations in delivering results, identifying and recommending alternative courses of actions, making timely decisions and developing greater communication skills. Direct work with other Caterpillar units, customers, and possibly suppliers require incumbent to demonstrate skill in negotiation, building consensus and achieving compromise
A bachelor’s degree in Business, Engineering or Engineering Technology
3 years of prior experience in field assignments

Industry Representative Resume Examples & Samples

Create an Account Management Plan with a clear Account Strategy for the assigned accounts
Develop effective internal partner relationships and relationships with major customers so that sales objectives can be achieved. Establish high-level relationships with business decision makers and identify business needs and problems. Will work with senior management to develop and implement market strategies for key industries and customers as well as securing commitment of Caterpillar and Distributor resources to assure continued customer satisfaction
Consult with various departments within Caterpillar regarding the direction and strategies that key industry leaders will be adopting in the future, consult with distributors and districts on the subject of sales and service support of product to "corporate account" customers. Travel in the field to monitor and resolve issues regarding customer satisfaction and future product needs
Visit job locations, foreign and domestic, to provide advice and counsel to potential customers
Ensure that account decision makers have been fully exposed to the features/ benefits available from Caterpillar products, distributor, and marketing before they finalize purchasing decisions. Must communicate effectively across product, industry, distributor and/or customer audiences to gain understanding and acceptance of ideas and recommendations
Work with people from many different backgrounds and cultures, internally and externally, with the appropriate influence and ability to resolve differences. Good human relations skills are required to develop a collaborative/cooperative work relationship with others inside and outside the business unit. Generally requires extensive travel to understand regional or worldwide business conditions
Minimum of 7 years of experience in Power system Industry on a regional capacity
Strong track record of having created consistent aftermarket parts revenue growth
Outstanding communication, presentation and interpersonal skills are required in order to deal with customer/OEM/distributor issues and coordinate inside and outside the department to take actions
Ability to prioritize work in a dynamic environment
Hold Bachelor's or Master's Degree
Speaking fluent Mandarin and English is strongly desired and Japanese is plus