Credit Representative Resume Samples
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Credit Representative Resume Samples
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AB
A Borer
Arvilla
Borer
3578 Hoeger Lakes
Houston
TX
+1 (555) 214 4812
3578 Hoeger Lakes
Houston
TX
Phone
p
+1 (555) 214 4812
Experience
Experience
Dallas, TX
Credit Representative
Dallas, TX
Buckridge, Gaylord and Shields
Dallas, TX
Credit Representative
- Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments
- Responsible for collection portfolio of approximately 800 customers with balances greater than 30 days old. Daily workflow includes collection calls, reconciling customer problems, following up on open issues, documenting customer notes, providing world class customer service, handling incoming calls from internal and external customers, and all other assigned daily credit and collection programs
- Initiate and respond to correspondence from the customers and all internal adidas departments in a timely manner to ensure good customer service. Set necessary follow-ups. Negotiate partial claim payments/settlements agreements with customers with approval from the Regional Manager above set dollar amounts
- Maintenance of the Customer Masterfile by monitoring and submitting necessary paperwork for Regional Manager’s approval (e.g. address changes, drop-ship adds and deletes, extended dating). Travel at the discretion and directional purpose of the Regional Credit Manager or Director of Credit
- Request, review financial statements and make recommendations to the Regional Credit Manager for credit line changes, credit restrictions and collection strategies
- Performs other duties as assigned
- Customer Satisfaction, Sales Reps and Managers, outside vendors
Philadelphia, PA
Consumer Credit Representative
Philadelphia, PA
Konopelski-Hackett
Philadelphia, PA
Consumer Credit Representative
- Monitor assigned individual and regional work queues. Perform other duties and projects as requested by management
- Assist in the development and training of junior staff
- Perform other duties as requested by management
- Perform other duties and projects as requested by management
- Works under general supervision
- Monitor assigned individual and regional work queues
- Decision all newly originated branch, dealer, LPO, Telephone Banking, and Web loan requests within established guidelines
present
Philadelphia, PA
Senior Credit Representative
Philadelphia, PA
Braun, Kuvalis and Harris
present
Philadelphia, PA
Senior Credit Representative
present
- Assist Credit Manager with various tasks
- Compile Business Unit specific monthly reports for respective ledgers and review with Credit Manager to identify areas of exposure and shifting risk
- Assist in collection of data during Audits
- Develop knowledge and work as a single point of contact for business units and the various groups within company order to ensure accurate and relevant data is shared
- Identify and prepare documentation for adjustments and write offs
- Assist Finance Team in obtaining and modifying guarantees and letters of credit
- Facilitate distribution of risk related activity as necessary through regular communication with Credit Manager
Education
Education
Bachelor’s Degree in Finance
Bachelor’s Degree in Finance
University of California, Santa Barbara
Bachelor’s Degree in Finance
Skills
Skills
- Able to demonstrate strong oral and written communication skills, including excellent telephone etiquette
- Able to demonstrate courtesy, tact, diplomacy, good judgment and professional conduct when communicating in person, by telephone or via electronic mail
- Ability to represent adidas in a professional manner. Ability to maintain confidentiality regarding sensitive Customer financial information
- Develops solid knowledge of the Order to Cash process and is able to navigate cross-functional relationships within the process
- Ability to use negotiation skills with excellent oral, written and organizational skills
- Strong attention to detail
- Good organization skills, detail oriented
- Working knowledge of SAP and various other credit/receivable software (desired)
- Basic proficiency in Excel
- Proficiency in Excel and Word
8 Credit Representative resume templates
Read our complete resume writing guides
1
Credit Representative Resume Examples & Samples
- Judicious granting of credit and maintenance of accounts receivable $6 to $20+ million per month by reviewing credit hold reports and the release of orders within established guidelines. Reconcile priority aging and collect from past due accounts; research claims, customer problems and chargebacks. Make decisions to write off appropriate items as outlined in Credit Department Policy
- Communicate daily with the Regional Credit Manager to discuss guidelines for account base, recap any high-risk issues on set accounts and determine necessary actions. Communicate with customers, Sales reps, Customer Satisfaction, Compliance, Logistics, EDI as well as other adidas departments as necessary
- Initiate and respond to correspondence from the customers and all internal adidas departments in a timely manner to ensure good customer service. Set necessary follow-ups. Negotiate partial claim payments/settlements agreements with customers with approval from the Regional Manager above set dollar amounts
- Research and submit reports to the Regional Credit Manager and the Director of Credit on specific significant past due and high -risk accounts. Respond to verbal requests for credit information, references from other suppliers. Attend Trade Credit meetings when appropriate. Create spreadsheets to Sales on specific Key account issues
- Maintenance of the Customer Masterfile by monitoring and submitting necessary paperwork for Regional Manager’s approval (e.g. address changes, drop-ship adds and deletes, extended dating). Travel at the discretion and directional purpose of the Regional Credit Manager or Director of Credit
- Request, review financial statements and make recommendations to the Regional Credit Manager for credit line changes, credit restrictions and collection strategies
- This position may be responsible for sensitive Inter-company accounts such as Promo or Salesman Samples. These accounts are highly visible and political in nature and require an individual who can hold confidentiality and who is highly professional in nature
- Ability to use negotiation skills with excellent oral, written and organizational skills
- Ability to work with a variety of departments and personalities to resolve problems
- Strong analytical abilities. Consistent performer
- Ability to represent adidas in a professional manner. Ability to maintain confidentiality regarding sensitive Customer financial information
- Good working knowledge of a variety of systems, SAP, Word Office, DMS(document management system), Internet, Power Point, RA system along with good keyboarding skills
2
Credit Representative Resume Examples & Samples
- Weekly follow up review of the Aged Trial Balance with Account Managers in accordance with established collection policies
- Follow up for cheque requisitions on credit statements
- Sort Xpress client statements to be given to mailroom for mailing
- Work closely with the Credit and Collections Supervisor to ensure DSO and premium financing targets are met
- Assist the Account Executives in their collection objective by contacting the clients when necessary
- Initiate and/or respond to account inquiries from Account Managers and Clients
- Liaise with Account Executives in order to resolve any difficult problems that arise on a monthly basis
- Reconciliation of monthly bordereau accounts
- Other duties as per assigned
- Self-motivated, well organized team player with good communication, time management and interpersonal skills
- Keen attention to detail, ability to multitask, good judgment, organized, and able to perform duties with little or no supervision
- Demonstrated effective problem solving skills
- College diploma in business or accounting with 2 years of relevant experience
- Intermediate to advanced level of proficiency with MS office, especially Excel
- Fully bilingual both written and spoken
3
Consumer Credit Representative, Recovery Cyca Resume Examples & Samples
- Processes Deficiency Balance and Bankruptcy Rewrites upon receipt
- Foster relationships with both internal and external customers
- Provide Process Improvement Plans to improve efficiency within the department
- Increase Completion and Approval Rates on Loan Modifications and Rewrites
- Provide accurate and meaningful data to ensure departmental guideline are met
- Deliver high quality service, while representing the Bank in a professional manner at all times
- Contact and Assist HELOC End of Draw Customers
- Associates' Degree or equivalent in experience
- Minimum 1 year credit, banking and/or Collection experience
- Excellent Verbal and Written skills
- Basic computer skills to include Word, Excel and Access
- Organization skills and ability to multi-task
- Assist and research accounts with imperfect information
4
Consumer Credit Representative Resume Examples & Samples
- Decision all newly originated branch, dealer, LPO, Telephone Banking, and Web loan requests within established guidelines
- Follow matrix and refer exception to senior management
- Countersign loan within authority while providing daily guidance and training to less experienced loan representatives
- Communicate loan decisions to branches, dealers, and customers on a daily basis
- Maintain professional etiquette and adhere to Privacy Act Guidelines
- Understand and apply regulatory compliance issues in relation to Reg. B, HMDA, Adverse Action, Fair Lending and Fraud Procedures
- Monitor assigned individual and regional work queues
- Perform other duties and projects as requested by management
- Works under general supervision
- Exercising lending authority to $150,000
- Assist in the development and training of junior staff
- Associates degree or equivalent in work experience
- Minimum four (4) years consumer credit experience
- Working knowledge of personal computers and software utilized by the department
- Analytical and math skills
- Apply lending concepts on a consistent basis
- Thorough knowledge of credit bureau report concepts
- Knowledge of Consumer Lending loan products
- Thorough knowledge of documentation to ensure proper security of collateral
5
Consumer Credit Representative Resume Examples & Samples
- Evaluate consumer loan applications for the extension of credit in a timely manner, ensuring a quality loan portfolio
- Decision all newly originated branch, dealer, LPO, Telephone Banking and Web loan requests within established guidelines
- Follow matrix and refer exceptions to senior management
- Countersign loan within authority
- Communicate all loan decisions to branches, dealers and customers on a daily basis
- Maintain professional etiquette and adhere to Privacy Act guidelines
- Understand and apply regulatory compliance issues in relation to Reg. B, HMDA, Adverse Action, Fair
- Lending and Fraud Procedures
- Exercise lending authority to $50,000
- Associates degree or equivalent in experience
- Minimum one (1) year consumer credit experience
6
Credit Representative Resume Examples & Samples
- Analyze individual credit applications and provide an assessment of the applicant's credit risk using the Fair Isaac model
- Work under close supervision with the Regional Credit Manager in the review of assigned credit applications
- Function as a team member in the handling of regional credit applications
- Exhibit a desire to learn acceptable buying standards within the automotive finance industry
- Answer a high volume of incoming telephone calls while maintaining Service Center Standards for telephone etiquette
- Effectively deliver the individual credit decision to dealership personnel
- Respond to all dealership inquiries in a timely and consistent manner
- Demonstrate a willingness to listen to dealers' opposing viewpoints with an even disposition
- The Credit Representative must demonstrate the ability to learn and expand their knowledge of VCI credit policies, procedures and products
- Some travel required to regional dealer markets and regional sales offices
- Experience in the automotive or finance industry
- Collections experience
- Above average typing skills
- PC literacy
- Basic proficiency in Excel
7
Credit Representative Resume Examples & Samples
- Excellent communication, judgment and problem resolution skills
- Ability to interpret data and organize information
- Experience working in fast-paced, structured work environment
- High School Diploma, GED or relevant experience required
8
Credit Representative Resume Examples & Samples
- Account reconcilliation for various government entities
- Respond to inquiries from customers or external collection resources
- Maintain customer database and generate reports
- Review contracts and negoitate restructure
- Collects and reconciles accounts receivables
- Research and resolve account problems and discrepancies with sales departments and/or customer
- Coordinate and assist in the application of check, wire transfer, and credit card payments
- Prepare, validate and coordinate with the Customer Master Department in the processing of Customer maintenance forms
- Resolve charge backs and disputed items with customers to ensure prompt collection
- Respond to telephone inquiries and answer routine questions
- This position requires a high school degree. A college degree is preferred
- A minimum of 3 years of relevant work experience, preferably in Credit and/or Accounts Receivable
- Must be detailed oriented, organized and posess strong customer service skills
- Strong MS office skills required
9
Credit Representative Resume Examples & Samples
- Collect past dues and/or resolve customer disputes, coordinate / assist with customer payment application, resolve customer billing and short payment discrepancies
- Gather credit and/or reference information and maintain database by entering, updating, and retrieving data, as well as formatting and generating reports
- Coordinate / assist Accounts Receivable with payment applications, as necessary, to ensure proper application
- Resolve chargebacks and disputed items through contacts in the Billing and/or Sales departments, and follow up with customer for prompt collection
- Prepare periodic account information
- Receive telephone inquiries and answer routine questions on department policies
- Responsible for incoming & outgoing faxes, department mail, filing, provide statements & invoice copies to customers, pay dept bills, order supplies, input notes into system, assist with reconciliation & collections
- Requires a high school degree or equivalent
- At least one year in a Credit and/or Accounts receivable department
- Must be comfortable working with figures and must use tact dealing with customers
- Effective P.C. skills necessary, including intermediate Excel, Word, and Lotus Notes
- Strong interpersonal, communication skills and ability to work under pressure
10
Associate Credit Representative Resume Examples & Samples
- Identifies order-related disputes based on discussion with customers and seeks timely resolution either internally, through sales district or directly
- Customer account reconciliation and problem solving skills required for accounts with complex invoicing and payment requirements
- Reviews orders queued for credit reasons and takes appropriate action to minimize risk and maximize cash flow
- Confers with sales personnel regarding new and established customers when non-routine handling is necessary to achieve results
- Works with Credit management to identify customers requiring more or less credit control
- Responsible for enforcement of established credit policy
- Bachelor’s degree in Finance, Accounting, Economics or a related field Or at least two years of experience in the credit management field
- Currently pursuing a degree in Finance, Accounting, Economics or a related field
- Proficient in PC software including: Windows and Microsoft Office tools
- Communication, organizational and interpersonal skills
- Experience as a credit professional
- Experience with SAP and/or GetPaid collection software a plus
11
Regional Credit Representative Resume Examples & Samples
- Perform credit and collection functions on assigned portfolio through direct communication with customer for collection and resolution of past due AR
- Must be able to perform credit assessment and analyze financial statements
- Must be able to resolve complex credit issues independently, make credit decisions based on the credit lines and releasing orders
- Manage and identify deduction process
- Provide research of customer remittances
- Resolve unapplied receipts or application errors
- Review portfolio aging with Department Supervisor
- Must be professional and courteous with both internal and external customers
- Must be able to build solid relationships with Sales Organization
- Must have great follow up skills
- Must work well with peers, must be a team player
- Must possess excellent communication and interpersonal skills – good telephone etiquette
- Must be results oriented – able to work under pressure and in a monitored/targeted environment
- Must be self-motivated, enthusiastic, able to bring a sense of urgency to situations and to demonstrate an active approach
- Must be a self-starter, promoting personal development - encourages the same in others
- Learning/Change Agility: eagerness to continuously review delivery of services to ensure delivery is always optimum and aligning with Tyco’s Vision
- Embraces technology and its advantages – accurate data entry skills
- A positive person, who looks for opportunity to achieve
12
Credit Representative Resume Examples & Samples
- Performs collection procedures on delinquent accounts
- Documents such as a Credit Application, Dun & Bradstreet credit reports, etc
- Processes credit card payments
- Prints and reviews invoices
- Performs credit reviews of business utilizing Standard Operating Procedures
- Negotiates payment arrangements for new accounts that do not pass credit review
- 2 years related credit/collection experience required
13
Senior Credit Representative Resume Examples & Samples
- Has a strong credit, collections, and overall receivables background
- BA or BS preferred in Business, Accounting or Finance plus 3 or greater years of related experience
- Can operate independently within own scope of responsibility under general supervision
- Can coach and mentor less experienced staff
- Has strong knowledge and experience within ERP and legacy information system environments (SAP ECC, FSCM, cApps & and other Order Management and data systems would be very helpful
- Strong excel data management skills are required
- Strong understanding of financial statements
- Internal candidates must currently be meeting or exceeding current role expectations
14
Credit Representative Resume Examples & Samples
- Experience in Microsoft Office Suite software (Excel, Word, Outlook)
- Bachelors degree in Finance, Accounting, Economics or a related field
- Effective communication skills with all levels within the organization, both oral and written
- SAP, GetPaid
- Excellent organizational and time management skills, with ability to manage multiple priorities
- Customer service focused; ability to partner with internal/external contacts
15
Credit Representative Resume Examples & Samples
- Experience in Microsoft Office Suite software (Excel, Word, Access, Outlook)
- Ecolab Mainframe, SAP, AS400, GetPaid
- Good negotiation skills
- Training and/or leadership experience
- Ability to maintain a positive attitude and adapt to a continuously changing environment
16
Associate Credit Representative Resume Examples & Samples
- Bachelor’s degree in Finance, Accounting, Economics or a related field
- Previous analytical experience with aptitude for research, analysis, and problem solving skills
- Problem resolution skills and experience
17
Credit Representative Resume Examples & Samples
- Serve as Credit and Collections help desk for district inquiries
- Resolve customer concerns and issues related to collections
- Respond to notifications received via SAP within the expected timeframes
- Monitor compliance of districts with respect to corporate policies and procedures. Where necessary and applicable, report non-compliance concerns to manager of credit and collections
- Maintain and coordinate the process of account information flow to outside collections agencies to ensure adherence with contractual terms and established guidelines
- Ensure issues are properly entered and updated in collections software for accounts being managed by external collection agencies
- Participate in testing of systems/system enhancements as needed and provide appropriate feedback
- Record bankruptcy notices and subsequent write-offs in SAP
- Excellent PC skills (Microsoft Word, Excel,)
- Exceptional communication and organizational skills
- Able to work independently as well as part of a team
- SAP knowledge is a plus
- Associates degree in Accounting or equivalent experience
- 1 year collections or customer service experience preferred
18
Credit Representative Resume Examples & Samples
- Manage a portfolio of customers averaging 200 customer accounts and $10-$15million in accounts receivable with regards to receivable collections, order review and release. This will include, but not limited to customers with special terms and conditions
- Negotiate customer disputes to final resolution and document root cause. Suggests process improvements and proposes possible solutions, including, but not limited to reducing terms and improving work process. Analyzes reoccurring issues and take preventative actions when appropriate
- Interfaces with internal customers such as sales/marketing, customer service, contracts, shipping and cash application to facilitate payment, resolve discrepancies, and reduce past dues
- Retains accurate credit and collection files for audit purposes and to assist in the development of collection strategies. Maintains accurate and applicable collection notes to ensure appropriate follow up
- Forecast and communicate the impact of aged receivables to Credit department management team
- Actively participate in major departmental projects and leads minor departmental projects to assist in driving quality improvements, processes and initiatives
- Provide financial support to Supply Chain and sales and Marketing personnel to control credit exposure, effect timely payment, and minimize the risk of customer disputes
- A High School Diploma is required
- No relocation benefit is being offered for this position. Only candidates that currently reside within a 50 mile radius of the Grand Rapids, MI facility will be considered
- Must be legally authorized to work in the United States without company sponsorship
- This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee
- Bachelor’s Degree in Finance or Accounting is preferred
- Business to Business credit/collection experience, preferably in a manufacturing or aerospace environment
- Experience utilizing an online accounts receivable and order management systems such as MFG Pro, Web Extender and JP Morgan preferred
- Experience with Microsoft Excel and Microsoft Outlook
- Ability to apply basic accounting principles in the interpretation of customer financial statements
- Effective business communication skills both written and verbal
- Effective customer service skills
- Effective negotiation Skills
- Effective in securing prompt payment from customers while employing commercial sensitivity, business acumen, and good judgment
19
Credit Representative Resume Examples & Samples
- 1 year previous AR and/or collections
- 1 year experience with communication to/from customers on the telephone and via email (MS Outlook)
- 1 year experience creating spreadsheets in MS Excel, including creating basic mathematical formulas and data manipulation
20
Credit Representative Resume Examples & Samples
- Associate’s Degree with a minimum of 3-5 years of collection experience in a related environment or the equivalent combination of education and experience
- Experience in B2B collections is preferred
- SAP experience preferred
- Effective organizational and prioritization skills
- Must be results driven and detail oriented
- Demonstrated customer service skills and a commitment to quality excellence
21
Credit Representative Resume Examples & Samples
- Processes orders, addresses past due status, makes collection calls, reviews credit lines, and makes credit decisions based on the guidelines and limits of authority established by management
- Reconciles customer accounts by resolving any problems that are preventing timely payments. Assists customers who have credit/collection reconciliation problems with their outstanding balance
- Researches and reconciles miss-applied payments, short paid invoices, credits taken twice, sales tax adjustments to determine possible solutions, and all other disputed balances on open transactions
- Processes duplicate copies of invoices or credits for accounts at the customer’s request
- Processes proof of deliveries for UPS, Truck and Direct shipments made to customers
- Interact with internal personnel (i.e. Customer Service, Sales and Branch Associates) regarding customer inquiries on billing issues
- Responsible for collection portfolio of approximately 800 customers with balances greater than 30 days old. Daily workflow includes collection calls, reconciling customer problems, following up on open issues, documenting customer notes, providing world class customer service, handling incoming calls from internal and external customers, and all other assigned daily credit and collection programs
- Daily call volume varies but is estimated at 60 to 80 calls per day
- Researches payments/credits that have been miss-applied, applied to similar accounts, short paid, taken twice, etc. Complete adjustment forms for sales tax, freight or sales related issues as required
- Prepares delinquent and fraudulent accounts to be placed for collection
- Follows guidelines on collection techniques and procedures established by management
- Participates in team meetings. Fosters the MSC Culture within the credit department and throughout the company to ensure unity of purpose and fulfillment of MSC’s mission
- Participates in special projects and performs additional duties as required
- High school diploma or the equivalent is required. Some college is preferred
- Minimum of two years of commercial credit/collections experience is required
- CRT, PC experience is required
- Good time management and organizational skills are required
- Experience with JDE AS400 System format preferred
22
Credit Representative Resume Examples & Samples
- Employing collection strategies for outstanding invoices on customer’s account
- Interacting directly with customers to resolve credit and collection issues
- Consulting with customers to resolve complaints and verify financial and credit transactions
- Keeping company credit exposures under control
- Analyzing credit data and financial statements to determine the degree of risk involved in extending credit
- Evaluating customer records and recommend payment plans based on earnings, savings data, payment history, and purchase activity
- Compiling reports regarding finance and credit data
- Partnering with account manager to resolve any issues in a timely manner
- Performing administrative tasks to support the team: e.g. update contact lists, time planning, organization of meetings, etc
- Taking part on a wider network of finance departments and foster a solid collaboration amongst them
- Complying rigorously with internal controls and reconciliations
- Supporting internal & external audits
- Accounting/finance studies or proven relevant experience
- Computer skills: demonstrated ability to work with MS Office
- Previous experience working with SAP will be a plus
- Fluent in English is a must. A second language will be an asset
- Results oriented. Continuous improvement mindset
- Flexibility to adapt to a constantly changing environment
23
Credit Representative Resume Examples & Samples
- To check payment term, credit limit and debtor expiry date, also provide supporting documents if required
- To follow up payment from customers so that there is minimum outstanding amount
- To escalate if foresees doubtful account or bad debt, issue the reminder letter for overdue payment, negotiate with customer or propose solution when facing uncollected situation
- To arrange aging / overdue aging report, statement of account and distribute to concerned parties
- To ensure operations issue invoices for completed job by month end closing
- To control zero credit limit excess and request credit extension if reported of business increase
- To organize both documents and records with well kept in secured storage as for purpose of checking and/or auditing
- Thai Nationality
- Bachelor’s degree in Finance or Accounting or related field
- At least 1-2 years’ experience in Finance or Accounting
- Self-motivated, energetic and hard-working
- Ability to work under pressure and independently
- Good command of written and spoken
- Computer literacy with knowledge of accounting systems
24
Credit Representative Resume Examples & Samples
- Ability to effectively analyze various types of financial information and reach sound conclusions
- Ability to effectively communicate and interact with customers and all levels of the business unit management to achieve the best possible results
- Ability to lead and conduct financial and credit related meetings with SBU management and external customers
25
Customer Credit Representative Resume Examples & Samples
- High school diploma or equivalent with one (1) year of experience in a similar position required
- Computer skills and knowledge of other general office equipment is required
- Must pass the Edison Electric Institute (EEI) Customer Service Representative test
- Must be able to deal with customers and other employees in a courteous and efficient manner
- Must work extended business hours, selected holidays and overtime as required
- Must successfully complete the IPL Customer Service Training program
- Additional consideration will be given for any experience or training contributing to the applicant's ability to perform the job
26
Credit Representative Resume Examples & Samples
- Daily workflow includes collection calls, reconciling customer problems, following up on open issues, documenting customer notes, providing world class customer service, handling incoming calls from internal and external customers, and all other assigned daily credit and collection programs
- Maintains communication with assigned customers regarding the status of their accounts as related to exposure, aging, past due balances and orders pending approval for credit purposes. Interacts with Sales regarding customer related credit issues
- Notifies appropriate sales personnel of reason for customer order placement in hold status, so they may assist in resolving the root cause(s) of the order hold
- Communicates onboarding process to customers and sales. Reviews new customer applications and relevant credit history through credit bureau and agency reporting to determine initial customer credit limit eligibility based on guidelines developed by management
- Prepares collection letters for accounts not in good standing; compiles related documents (duplicate copies of outstanding invoices, proofs of delivery) for those accounts being placed with collection agencies
- Negotiates and establishes payment plans, when necessary, for accounts dealing with hardships or experiencing cash flow issues
- Reconciles customer accounts by resolving any problems preventing timely payments. Assists customers who have credit/collection reconciliation problems with their outstanding balance
- Assist Cash Application team in applying multiple invoice checks and identifying accounts receivable adjustments. Researches payments/credits that have been misapplied, duplicated or short paid due to sales tax, freight and other sales related issues
- Assists with daily credit functions, including account file maintenance, correspondence, processing of payments (credit card and ACH) and invoice inquiries. May provide credit references for customers
- May handle equipment orders, which may require review of customer credit history, working with a lending source or leasing company, and partnering with the Equipment departments during the installation process. Monitors open balances and coordinates collection of deposits required before installation
- Emphasis on day-to-day duties and responsibilities may vary based on departmental needs and/or at management direction
- Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures
- Working knowledge of Microsoft Office products
- Familiarity with credit bureau and agency reporting
- Excellent analytical, communication and organizational skills
- Telephone etiquette and negotiation
- Ability to multi-task and prioritize in a high volume, fast paced environment
27
Senior Credit Representative Resume Examples & Samples
- High school diploma
- 5 years of credit/collections experience
- 2 years’ work experience that includes training and/or coaching others
- 2 years’ work experience that includes interpreting financial statements and preparing cash flow analyses
- Experience using MS Word and Excel
28
Credit Representative Resume Examples & Samples
- Individual should have 1-3 year’s experience in credit and / or billing related responsibilities
- Knowledge of collection procedures. Must be able to make collection calls in a fast paced goal oriented credit department
- Must be familiar with legal aspects of credit, collections, and construction or willingness to learn
- Excellent customer service skills and ability to communicate clearly, both written and verbal, in an open, candid and consistent manner with both internal and external customers
- Must be flexible and a team player. Establish trust and good working relationship with team members. Team members include Division Management, Sales, Account Receivable Services and credit personnel across Division lines
- Must be self motivated and able to initiate and take action based on circumstances. Collaborates with others to address issues that arise
- Must be able to work independently and make decisions based on information available
- Proficiency in Excel and Word
- Must also have ability to plan, organize and complete project assignments timely
- Approve or decline new accounts
- Perform collection calls and correspondence in a fast paced goal oriented fashion
- Keep Sales personnel and Credit Manager updated on potential credit issues
- Assist ARS in researching misapplication of payments received
- Coordinates with customer service personnel billing related issues such as pricing problems. Relays findings to sales and customer service personnel in order to insure timely resolution to billing errors
- Handles daily customer calls in reference to a range of requests including requests for copies of invoices, tickets, billing errors, lien waiver requests, COD status, credit reference requests and any additional assistance to answer customer inquiries
29
Credit Representative Resume Examples & Samples
- 2 Years Accounts Receivable experience preferred
- Strong written and oral communication skills; Must be fluent in Spanish and English
- Strong Computer and Microsoft Excel skills
- Basic Accounting skills
30
Credit Representative Resume Examples & Samples
- 1 year of experience in a credit-based call center environment
- Bilingual - must be fluent in Spanish (interpret/document)
- Must be able and willing to work day shift hours and have reliable transportation
- High School Diploma or equivalent G.E.D. required
- Carries out responsibilities with minimal direction and works well in a team environment
- Ability to adapt to an ever-changing environment which requires flexibility, especially around processes and shifts (which are subject to change and which can include some late evenings)
- Well-developed sense of urgency and follow through
- Ability to communicate effectively via mail,email and phone by utilizing proper grammar and phrasing
31
Credit Representative Resume Examples & Samples
- Manage Business Unit credit mailboxes ensuring timely action on new customer applications, change requests, and responding to follow up questions from sales organization and Business Unit management
- Review new customer credit applications for completeness
- Prepare reports of expiring credit limits on existing customers for credit reviews
- Pull D&B reports and obtain reference data to help assess creditworthiness of new customers
- Perform credit research and prepares reports of findings to credit management
- Assist credit manager with set–up of new accounts
- Maintain strong relationships with the sales team and shared service organization
- Send correspondence to customer and sales manager regarding approval/denial of open terms
- Maintain customer credit files
- Efficiently managing day-to-day tasks and multiple priorities
- Reply promptly to requests
- Performs other tasks assigned by management
- Associate’s degree in Accounting, Finance or related field and a minimum 3 years of commercial credit and collections experience
- Intermediate proficiency with Microsoft Office applications (Excel and PowerPoint)
- Bachelor's degree in Accounting, Finance or related field
- SAP and Get Paid experience a plus
- Must have a sense of urgency, be energetic, and able to multitask in a fast paced environment
- Excellent attention to detail with strong organizational skills
- Adaptability / flexibility / willing to change and adjust with business conditions
32
Credit Representative Resume Examples & Samples
- Develop basic skills to assess customer credit worthiness and propose credit limits for new and existing customer accounts, effectively managing both customer and country risk
- Apply conceptual knowledge and follow established procedures to review customer payment performance and collect accounts receivable balance according to payment term
- Analyze customer order blocks to determine issue and take appropriate action to address, requesting guidance as needed
- Develop technical abilities by interfacing with customers to identify and resolve account issues and by working with multifunctional groups as needed to achieve
- Develop understanding of customer news; learn to recognize risk concerns and suggest alternative options of doing business to supervision
- Interface and provide pertinent information to regional Sales and the Business Organization to effectively manage customer accounts
- Make recommendations to supervision on special payment arrangements and when a customer account should be placed for collections or written off as uncollectible
- Follow Global Credit Department processes and initiatives
- Working knowledge of key systems/tools (SAP, BICL, Microsoft Products)
- Good initiative with strong follow-through , requiring direct supervision as needed
- Good organization skills, detail oriented
- Basic financial statement analysis /develop understanding of data to assess credit risk
- Critical thinking with ability to improve decision making skills
- Ability to work collaboratively in team and diverse cultural environment
- Basic negotiation and conflict resolution skills
- Ability to develop networks and trust-based relationships , maintaining confidentiality
- Related Degree required (Accounting/Finance degree desired)
- 0-2 years of professional Credit/Collections experience equivalent (in multinational and multicultural environment for Outside US regions)
- General Credit and Financial Concepts
- Language Skills as required
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Credit Representative Resume Examples & Samples
- Ability to work independently and find ethical options to improve customer payment profiles
- Possess the general business and financial skills to conduct ongoing evaluation of customers’ credit limits and risk assessment culminating in an independent decision on the amount of credit line to extend to customers
- Work closely with other Praxair groups to resolve issues and reach decisions in a timely manner
- Conduct credit and collection activities consistent with Praxair’s business goals and display business acumen, specifically with regard to working capital and Days Sales Outstanding (DSO) while being sensitive to Sales issues
- Coordinate and communicate activities with Sales Account Managers and Account Administrators for a cohesive and flawless interface
- Demonstrate perseverance and drive for results in all aspects of the job
- Identify improvement opportunities
- Bachelor’s degree in finance and a recognized credit designation
- 3 - 5 years of credit and collection experience
- Computer skills using systems such as JDE, Oracle and SAP. Must have proficiency in MS Office (Advanced Excel)
- Excellent interpersonal and communications skills, discretion and judgment are essential to work closely with both internal and external customers
- Must be self-motivated with ability to independently prioritize multiple tasks, meet internal goals with heavy workload
- Must have Industrial Manufacturing experience
- French (oral and written) preferred
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Credit Representative Resume Examples & Samples
- Large volume corporate collections experience desired
- Dynamic verbal & written communication skills
- Vigorous attention to detail
- Sharp problem solving abilities
- Ability to build relationships with a variety of people
- Superb organizational skills and can multi-task effectively
- Self-starter who can work independently
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Credit Representative Resume Examples & Samples
- Expedite collections on account receivables via collection calls and written communication to help achieve company DSO targets
- Review daily aging to determine credit holds and credit releases; work with sales and planner to help achieve monthly shipping targets and sales goals
- Day to day check posting and clearing for all assigned accounts; approximately 400 accounts with a receivable balance of $20M
- Create and code chargebacks as necessary on assigned accounts
- Account reconciliation to customer remittances
- Diplomatic interaction with customers, sales and distribution staff; working with distribution center to help resolve shipping issues, shortages, freight issues
- Dispute and chargeback reconciliation
- Evaluate customer problems and determine corrective action. Coordinate this action with appropriate areas to ensure a timely resolution and customer satisfaction
- Use excellent interpersonal communication skills in order to communicate with various levels of customers to facilitate payment by resolving billing or payment issues
- Develop a working relationship with internal and external customers to review research and resolve customer account inquiries and issues
- Utilize excellent analytical and negotiation techniques to expedite collection of accounts receivables
- GL reconciliation/allocation
- BS/BA in Finance or Accounting preferred
- 1-3 years of professional accounting/finance experience required
- First experience within the Credit Management / Account Receivable field
- Knowledge of SAP (R/3) a plus
- Industry (Retail/WHS/eCommerce) a plus
- Proficiency with Microsoft applications (particularly excel)
- Must be able to work independently and take initiative, hands-on mentality
- Detail oriented and enthusiastic
- Strong verbal and communication skills as well as project management skills
- Ability to multitask and work under deadlines
- | HUGO BOSS Fashions, Inc. | Finance & Controlling | Full-time | Entry level |
- | United States | New York (US-NY) | 10041 | New York City | Nearest major city: New York City |
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Credit Representative Resume Examples & Samples
- Initiates collection action by contacting customer and securing payments according to company policy via phone and email
- Maintains and records collection communication notes in appropriate systems
- Works with customers to assure proper remittance details are provided
- Perform account maintenance ensuring debits and credits are resolved in a timely manner
- Recommends and/or approves decisions regarding adjustments to customer accounts
- Works closely with Credit Supervisor and field sales personnel to resolve difficult collection cases
- 2 or more years' experience, preferred in credit and collections
- Well developed oral and written communication skills
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Credit Representative Resume Examples & Samples
- High School diploma or equivalent
- Six months related work experience or customer service environment interacting with customers
- Six months experience operating a computer in a Windows based environment
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Credit Representative Resume Examples & Samples
- Review & approve credit applications
- Review & monitor open accounts for collection efforts
- Making outbound collection calls in a professional manner while keeping and improving customer relations
- Identify & resolve customer billing problems and reduce accounts receivable delinquency, applying good customer service in a timely manner
- Collect customer payments in accordance with payment due dates
- Identify issues attributing to account delinquency and discuss them with management
- Provide timely follow-up on payment arrangements
- Fax/scan/email documents to accounts and follow up
- The ideal candidate for this position will have a minimum of 2 years of collections experience in the construction industry, including interaction with a large customer base
- Strong communication, problem solving and analytical skills required
- Ability to work independently and to adapt to a fast changing environment
- Proficiency in Microsoft Office including Excel and Word
- Proficiency in JDE is preferred, but not required
- Notary Public (or willing to obtain)
- Experience in the aggregate industry is preferred, but not required
- Must have attention to detail with an eye for accuracy
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Credit Representative Resume Examples & Samples
- Two years previous experience in credit, finance/accounting or related field may be substituted in part
- Bachelor’s degree in Finance, Accounting or business-related field
- SAP, GetPaid experience
- Demonstrated initiative with ability to work both independently and within a team
40
Credit Representative Resume Examples & Samples
- Responsible for monitoring and prioritizing assigned accounts such as Worklists, Credit cases, faxes, emails, and phone calls for account review, payment, and issue resolution
- Assist Internal and External customers through dedicated Credit phone line
- Negotiate payment arrangements with customers to reduce delinquency while also evaluating ability and willingness to pay
- Process and review refunds, account adjustments, account reconciliations, resolve customer’s discrepancies, review files, reports, handle identity theft issues, and credit bureau disputes (Credit activities are not limited to the examples cited above but may entail other initiatives to support the Credit and Collections department)
- Conduct skip tracing when contact information is not available
- Navigate and interpret various screens while relaying information to clients accurately and professionally
- Send out correspondence to customers and record collection activities in the customer interactive log
- Comply with Gas Operating Standards, State and Federal Regulations, and the Company's Receivables Management Policies, Practices and Procedures
- Collaborates with other departments to resolve customer issues timely
- Able to successfully work in a team environment with a commitment to the goals and objectives of the team
- Able to perform mathematics required to execute credit duties
- Able to use a personal computer and software
- Able to type 30 wpm and to operate a ten key adding machine or calculator
- Able to read and understand contractual documents and prepare company correspondence
- Able to demonstrate strong oral and written communication skills, including excellent telephone etiquette
- Able to demonstrate courtesy, tact, diplomacy, good judgment and professional conduct when communicating in person, by telephone or via electronic mail
- Able to analyze data and provide solutions
- Able to learn systems and processes necessary to answer customer requests
- Able to respond well to changing priorities and work schedules
- Able to demonstrate commitment to compliance with applicable laws and regulations, the Company’s Ethics and Compliance Code of Conduct, and other Company policies and procedures and do so consistently, take all required training courses and do so timely
- Able to demonstrate respect for all individuals, adhere to the Company’s values and business practices and do both consistently
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Senior Credit Representative Resume Examples & Samples
- Mentor, train, counsel, advise, and communicate credit department policy and procedures to company personnel
- Assist Credit Manager with various tasks
- Assist with compliance with credit policies and procedures
- Perform initial credit analysis related to customers and suppliers to assess financial strength to determine payment terms
- Facilitate distribution of risk related activity as necessary through regular communication with Credit Manager
- Assist Finance Team in obtaining and modifying guarantees and letters of credit
- Execute Promissory Notes when applicable. Negotiate payment plans
- Compile Business Unit specific monthly reports for respective ledgers and review with Credit Manager to identify areas of exposure and shifting risk
- Develop knowledge and work as a single point of contact for business units and the various groups within company order to ensure accurate and relevant data is shared
- Participate in special projects as assigned
- Reconcile customer statements/billings
- Identify and prepare documentation for adjustments and write offs
- Identify and obtain the proper Tax Certificates and distribute to Tax Department
- Attend regular credit meetings
- Assist in collection of data during Audits
- 5+ years prior related experience is preferred
- College Degree or equivalent combination of education and experience is preferred
- Sound knowledge and understanding of financial statements and financial statement analysis
- Demonstrated exceptional oral and written communication skills
- Strong PC skills including Excel, Word and Powerpoint
- Share our core values of Integrity, Safety and Respect
- Self-motivated, results oriented, enthusiastic individual who will work on a variety of programs interacting with internal teams and external clients and customers
- Oil and Gas Industry and Get Paid Experience preferred
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Credit Representative Resume Examples & Samples
- Maintain files, approvals and supporting documentation in accordance with credit policies and procedures
- Update contact information for all customers within assigned portfolio
- Develop knowledge around customers and business units
- Proficient knowledge of various ERP Systems. Releasing of Sales Orders, printing invoices etc
- Assist with formulation potential credit limits based on credit analysis and needs
- Assist with compiling information for bi-weekly management meetings and Hyperion reports
- Develop working relationships with business units and the various groups within company order to ensure accurate and relevant data is shared
- Assist with reconciliation of customer statements/billings. Identify and obtain the proper Tax Certificates and distribute to Tax Department
- Assist with identification and preparation of documentation for adjustments and write offs
- Conduct collection calls and customer visits to collect Accounts Receivables
- Maintain adequate turnover of receivables
- Responsible for large volumes of active customer accounts
- 2+ years prior or related experience is preferred
- Oil and Gas Industry, Glovia, Oracle, Symix, Visability, Syteline and Get Paid Experience preferred
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Associate Credit Representative Resume Examples & Samples
- Bachelors degree or a degree-seeking candidate in Finance, Accounting, Economics or a related field
- Four years previous experience in credit, finance/accounting or related field may be substituted in part
- Previous analytical experience with high aptitude for research, analysis, and problem solving skills
- Ecolab Mainframe, SAP, GetPaid
- Previous Ecolab experience
- Excellent organizational and time management skills, with ability to manage multiple priorities and meet deadlines in multi-division, fast paced environment
- Demonstrated initiative with ability to work both independently and with a team
- Ability to handle confidential information
- Adaptable to multi-system environment
- Exposure to process improvement methodologies (Six Sigma, etc)
