Administration Representative Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the administration representative job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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B Stark

Barbara

Stark

6260 Brian Field

Boston

+1 (555) 537 6463

6260 Brian Field

Boston

Phone

p +1 (555) 537 6463

Experience Experience

New York, NY

Pension Administration Service Representative

New York, NY

Towne Inc

New York, NY

Pension Administration Service Representative

To check complex member, client and scheme cases and act as a coach to develop junior members of the team
To ensure that all procedures are followed when undertaking work for Members, Trustees and Clients across member and scheme processing
Escalate to Administration Service Manager any opportunities/ideas for change
To attend Trustee Meetings and or Administration Meeting with Clients
3 - Financials
To be responsible for the production of client Stewardship Reports and scheme event processing for your clients
Identify and capitalize on opportunities to generate additional revenue from your clients. Ensure client requests for additional work or scheme changes are identified and relevant costs calculated and confirmed

Houston, TX

Principle Pensions Administration Service Representative

Houston, TX

Spencer-Boyle

Houston, TX

Principle Pensions Administration Service Representative

1 - Processes
Support the increased quality of service delivered by continuous and controlled improvement of processes
Escalate any AAF exceptions or Disclosure breaches as a result of Mercer actions
Escalate to the Administration Service Manager any opportunities for change and input to plans for developing and enhancing the service provided, through liaison and support with the client and any other connected parties
Responsible for the maintenance and update of SKB / proformas etc
Agree the performance targets for client delivery with the Administration Service Manager, be part of and support any team plans to ensure achievement of the targets for member and scheme event work
Foster good relationships with other departments and LOBs

present

Los Angeles, CA

Senior Pensions Administration Service Representative

Los Angeles, CA

Terry, Hills and Parisian

present

Los Angeles, CA

Senior Pensions Administration Service Representative

present

Provide coaching, direction, and guidance to junior team members, to create a high performing service delivery team
Strong team player to work closely with Administration Service Manager and as well as with the wider Mercer Outsourcing Management Team
To aid the performance of the team by ensuring the active use of MI reporting to monitor progress on a regular basis for member, client and scheme event work
Take responsibility for the allocation and management of work in the team covering member, client and scheme processes
Create an environment of strong budget management and recognise opportunities to generate additional revenue, ensuring they are capitalised on
Coach other team members in client budget work
2 - Performance

Education Education

Bachelor’s Degree

California State University, Northridge

Bachelor’s Degree

Skills Skills

Ability to perform pension calculations (desirable)
Intermediate IT skills with good working knowledge of Microsoft Office, including Word and Excel
Ability to communicate effectively across multiple lines of operating teams and LOB’s
Flexibility and adaptability to work demands with a willingness to learn and take on new challenges
Strong team player to work closely with Administration Service Manager and as well as with the wider Mercer Outsourcing Management Team
Strong communication
Ability to motivate team members
Excellent time management skills
Ability to plan and organise own workload
Ability to self-develop, work as part of a team, follow processes and plan/organise your own workload

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Citifinancial Business Administration Representative Resume Examples & Samples

Attention to detail and organizational skills
Sound judgement to work with policy and procedures and legal requirements
Bilingual (French and English) both written and spoken

Trainee Pensions Administration Service Representative Resume Examples & Samples

To ensure that all procedures are followed when undertaking work for Members, Trustees and Clients across member and scheme processing
Escalate to Administration Service Manager any opportunities/ideas for change
To support in the production of client Stewardship Reports and scheme event processing for your team’s clients
Ability to perform pension calculations
Time Management skills
Preferably educated to GSCE level. Including Mathematics and English Language grade C and above or equivalent
Working towards the PMI (Pensions Management Institution) qualifications or equivalent

Senior Pensions Administration Service Representative Resume Examples & Samples

Escalate any AAF exceptions or Disclosure breaches as a result of Mercer actions
To be fully aware of technical developments, procedural and legislative changes and be able to discuss and act upon the implications
For your allocated clients input into lthe preparation for both contract and fee reviews to increase profitability, review indexing annually and ensure all out of scope billing is managed at the time of request and recovered
Experience of coaching and supporting in a high performing team
Minimum of GCSE English & Maths at level C or equivalent

Account Administration Representative Resume Examples & Samples

Identifying, researching & reconciling billing payments amounts to ensure accurate eligibility determination, payment, revenue & membership records
Supporting eligibility inquiries
Ensuring bills are correct & mailed timely
Assisting Health Plan purchaser contacts & sales & srv representatives in the sales process & the analysis & resolution of problems related to membership accounting
Ensuring purchasers compliance w/ Health Plan policies & contractual provisions
Preparing reports & managing purchaser correspondence
Ensuring that changes to contracts are quickly & accurately updated in the contract systems
Assisting w/ the production & distribution of contracts & related notices for new & renewing purchasers & individuals
Answering, researching, issuing & resolving problems related to medical records numbers (MRN) & performing any required follow up activities on a 24 hour per day, 7 day a week basis
Processing purchasers eligibility reported electronically by coordinating the exchange of media w/ groups & Information Srvs, resolving problems, maintaining & operating related equipment & maintaining supporting logs/records
Participating team-based projects & contributing to customer srv & operations improvements initiatives
Assisting w/ training as required
Participating in purchasers performance evaluations & performance target setting activities
Minimum two (2) years of experience in accounting, finance or related field preferred
Experience with operations of peripheral equipment, such as printers or magnetic tape equipment, and knowledge of operating systems commands such as MVS/ESA and JES2 mainframe application, and tape management systems preferred

Account Administration Representative Temporary Resume Examples & Samples

Setting up and maintaining member data including but not limited to processing enrollments, corrections, retroactivity adjustments and terminations
Ensuring purchasers compliance with Health Plan policies and contractual provisions
Preparing reports and managing purchaser correspondence
Assisting with the production and distribution of payment-related reports required by purchasers and management, and by operating and maintaining printers and other related peripheral equipment
Supporting Medicare processing and reporting requirements
Ensuring that changes to contract are quickly and accurately updated in the contract systems
Answering, researching, issuing and resolving problems related to medical records numbers (MRN) and performing any required follow up activities
Processing purchasers eligibility reported electronically by coordinating the exchange of media with groups and Information Services, resolving problems, maintaining and operating related equipment and maintaining supporting logs/records
Working with internal and external customers and vendors to resolve any issues related to support services activities
Collecting and monitoring productivity and customer service quality measures
Participating team-based projects and contributing to customer service and operations improvements initiatives
Participating in purchasers performance evaluations and performance target setting activities
Perform other duties as they are assigned
Minimum of three (3) years of experience in accounting, finance or related field preferred

Pensions Administration Service Representative Resume Examples & Samples

To accurately record own time spent, in accordance with standard procedures
To support in the monthly/quarterly billing of the team’s clients
4 - Client

Senior Administration Service Representative Resume Examples & Samples

Take responsibility for the allocation and management of work in the team covering member, client and scheme processes
Responsible for the maintenance and update of SKB / proformas etc
2 - Performance
Where you are the client lead, ensure your knowledge on client needs is up to date and liaise with other team members on on-going client requirements
Foster good relationships with other departments and LOBs
Where relevant, be responsible for the monthly/quarterly billing of your allocated client portfolio to ensure that additional adhoc work is billed appropriately in line with contractual obligations
4 - People
To check complex member, client and scheme cases and act as a coach to develop junior members of the team
Monitor development and training requirements for team members as appropriate
5 - Client
Communicate with clients or RRF consultant on changes to work planning schedules resulting from adhoc client demands, both directly to the client and indirectly through the Client Relationship Managers
Experience of supporting the implementation of change. Experience of process analysis and improvement
Experience of budgets and client profitability management

Acctount Administration Representative Resume Examples & Samples

Setting up & maintaining member data including but not limited to processing enrollments, corrections, retroactivity adjustments & terminations
Interacting w/ purchaser benefit administrators to answer questions & explain Health Plan policy & contractual provisions related to membership & billing
Resolving related problems
Conducting audits of purchasers w/ large payment variances, unallocated payments or other specified criteria
Resolving payment discrepancies & delinquencies
Receiving, entering data, reviewing, researching balancing, & applying daily purchaser deposits & sources from the bank in a timely & accurate fashion
Assisting w/ the production & distribution of payment-related reports required by purchasers & management, & by operating & maintaining printers & other related peripheral equipment
Supporting Medicare processing & reporting requirements
Identifying, coding, batching, scanning & indexing documents for imaging
Providing office srvs support including but not limited to picking up, sorting & delivering mail, filing & retrieving documents, ordering & distributing office supplies, performing miscellaneous facilities maintenance tasks & providing photocopying & copier maintenance
Working w/ internal & external customers & vendors to resolve any issues related to support srvs activities
Collecting & monitoring productivity & customer srv quality measures
Facilitating communications across all lines of business & w/ other Kaiser Permanente departments
Experience with mainframe application and computer transaction processing preferred

Administration Representative Resume Examples & Samples

Greet Guests and process tour data for In House Sales and Marketing Operations
Validate daily transactions
Attention to and aptitude for detailed paperwork

Administration Representative Stablewood Springs Resort Resume Examples & Samples

Maintain company policies and audit controls
Preparation of Timeshare Sales Contracts
Provides information for Sales and Marketing Depts. as necessary
Preparation, maintenance, and monitoring of legal documents

Principle Pensions Administration Service Representative Resume Examples & Samples

1 - Processes
Ensure processes are adhered to and support any review to maintain best practice, drive continual improvement, operational effectiveness and client profitability
Escalate to the Administration Service Manager any opportunities for change and input to plans for developing and enhancing the service provided, through liaison and support with the client and any other connected parties
Gain a thorough understanding of the scheme details administered in the team and ensure activities processed in line with scheme rules
Analyse the root cause of issues when they arise to identify future preventable action
Agree the performance targets for client delivery with the Administration Service Manager, be part of and support any team plans to ensure achievement of the targets for member and scheme event work
Develop and maintain a client-specific service delivery and improvement plan for clients, if appropriate
Be accountable for the standard and quality of own work
3 - Financials
Monitoring project income within own control. Work with your Administration Service Manager to ensure your client projects are delivered in accordance with the project plan and on budget
Where relevant be responsible for the monthly/quarterly billing of your allocated client portfolio to ensure that additional adhoc work is billed appropriately in line with contractual obligations
Identify and capitalise on opportunities to generate additional revenue from your clients. Ensure client requests for additional work or scheme changes are identified and relevant costs calculated and confirmed
Provide coaching, direction, and guidance to junior team members, to create a high performing service delivery team
Carry out PfS reviews as agreed with Administration Service Manager
To be responsible for the production of client Stewardship Reports and scheme event processing for your clients
To attend Trustee Meetings and or Administration Meeting with Clients
Communicate with clients on changes to work planning schedules resulting from adhoc client demands, both directly to the client and indirectly through the Client Relationship Managers or RRF Consultant
Develop service and relationships with allocated clients
Be the Ops lead in the project team for client requested projects as directed by the Administration Service Manager, making informed decisions as required
May have involvement in New Business pitches
Full understanding of member calculation processes. Advanced technical expert for the team/s on scheme knowledge, scheme types and governing legislation issues AND Mercer operational processes
Experience of process analysis and improvement
Experience of Budgets and client profitability management for Tier 3 clients
Strong communication

Account Administration Representative Resume Examples & Samples

Identifying, researching and reconciling billing payments amounts to ensure accurate eligibility determination, payment, revenue and membership records
Ensuring bills are correct and mailed timely
Interacting with purchaser benefit administrators to answer questions and explain Health Plan policy and contractual provisions related to membership and billing. Resolving related problems
Assisting Health Plan purchaser contacts and sales and service representatives in the sales process and the analysis and resolution of problems related to membership accounting
Conducting audits of purchasers with large payment variances, unallocated payments or other specified criteria. Resolving payment discrepancies and delinquencies
Receiving, entering data, reviewing, researching balancing, and applying daily purchaser deposits and sources from the bank in a timely and accurate fashion
Assisting with the production and distribution of contracts and related notices for new and renewing purchasers and individuals
Identifying, coding, batching, scanning and indexing documents for imaging
Providing office services support including but not limited to picking up, sorting and delivering mail, filing and retrieving documents, ordering and distributing office supplies, performing miscellaneous facilities maintenance tasks and providing photocopying and copier maintenance
Assisting with training as required
Facilitating communications across all lines of business and with other Kaiser Permanente departments
Accounting, bookkeeping and/or finance coursework preferred

Administration Service Representative Resume Examples & Samples

The ability to work well in a team environment coupled with a flexible approach to assist your colleagues in peak periods
Basic computer skills in Word, Excel and Outlook
Numerate with the ability to logically follow process
A commitment to self development

Senior Pensions Administration Service Representative Resume Examples & Samples

Allocate work across the team and ensure that best practice is maintained whilst still driving continual improvement and enhancing the service provided
Ensure Errors and Omissions and complaints are handled in accordance with agreed procedures and within appropriate timescales, through liaison with Administration Service Manager
Be well versed in technical and legislative changes and be able to provide recommendations for implementation
Liaise with clients on complex queries
Be fully aware of client specific changes and ensure service delivery is adjusted as appropriate to accommodate the changes
Add value to high performing culture through the use of reporting to actively monitor progress on client, member and scheme queries
Lead by example through ensuring that where you are the client lead, your knowledge on your client’s needs is up to date
Create an environment of strong budget management and recognise opportunities to generate additional revenue, ensuring they are capitalised on
Client and trustee liaison experience with ability to develop relationships with smaller clients
Ability to communicate with impact to clients, trustees and members
Full understanding of member calculation processes. Advanced technical expert for the team/s on scheme knowledge, scheme types and governing legislation issues. In depth knowledge of UK pensions legislation

Administration Service Representative Resume Examples & Samples

Ensuring errors, omissions and complaints are handled in accordance with agreed procedures and within appropriate timescales, through liaison with your Administration Service Manager (ASM)
Escalating any opportunities/ideas for change to your ASM
Contributing to the performance of the service delivery of your team and reporting progress on a regular basis
Intermediate IT skills with good working knowledge of Microsoft Office, including Word and Excel
Ability to self-develop, work as part of a team, follow processes and plan/organise your own workload

Representative Rewards & Operations Administration Resume Examples & Samples

2+ years of HR experience
Experience with HR processes
High School or equivalent; Associates Degree preferred
The ability to communicate with all levels of the organization
Superb attention to detail
Analytical ability
Ability to create and maintain control procedures
Self-starter with the ability to work independently
Must be adaptable to a fast paced and changing department
Advanced skills in Word, Power point and Excel required
Ability to produce charts, graphs, pivot tables preferred

Pensions Administration Representative Resume Examples & Samples

Full understanding of member calculation processes. Advanced technical expert for the team(s) on scheme knowledge, scheme types and governing legislation issues
Analytical Problem solving skills
Preferably educated to degree level with a Professional Industry qualification such as PMI / CII
Relevant Professional Qualification or working towards

Pension Administration Service Representative Resume Examples & Samples

Support the increased quality of service delivered by continuous and controlled improvement of processes
Undertake checking activity as required to support team members
To promptly and professionally communicate with clients and scheme members on complex queries as required
Agree the performance targets for client delivery with the Administration Service Manager be part of and support any team plans to ensure achievement of the targets for member and scheme event work
Identify and capitalize on opportunities to generate additional revenue from your clients. Ensure client requests for additional work or scheme changes are identified and relevant costs calculated and confirmed
Coach other team members in client budget work
Input to the creation of the solution and participate in the project team to implement agreed change
To be flexible and adaptable to work demands as advised by the Administration Service Manager
Support the ASM to ensure client portfolio remains compliant with both internal and external requirements and audit demands such as AAF, disclosure, TPR deadlines etc
In depth knowledge of UK pensions legislation

Senior Pensions Administration Service Representative Resume Examples & Samples

Responsible for the maintenance and update of SKB / proformas
For your allocated clients input into the preparation for both contract and fee reviews to increase profitability, review indexing annually and ensure all out of scope billing is managed at the time of request and recovered. Undertake annual commercial review with the Administration Service Manager, including profitability, recovery and indexation
Communicate with clients or RRF consultant on changes to work planning schedules resulting from ad-hoc client demands, both directly to the client and indirectly through the Client Relationship Managers
Relevant Professional Qualification or working towards would be highly desirable
Experience of Budgets and client profitability management is desirable

Trainee Administration Service Representative Resume Examples & Samples

Ensure that all procedures are followed when undertaking work for Members, Trustees and Clients across member and scheme processing
Have experience in a contact centre service role or similar high paced customer service focused environment
Strong communication and interpersonal skills are essential along with the ability to listen and build rapport is key

Senior Administration Representative Resume Examples & Samples

Responsible for developing, drafting, writing and editing reports, briefs, proposals, and other documents in support of a client’s requirements
Interfaces with personnel to coordinate meetings, maintain logs, records and files, provides end-user support, and performs general administrative duties
Assists in budgetary, billing, and financial management
Responsible for preparing and/or maintaining systems, programming and operations documentation, procedures and methods, including user reference manuals
Supports the initial team with administration functions for hiring, etc
Bachelor's degree from an accredited university in computer science, software engineering, information systems, a physical science, engineering or a mathematics-intensive discipline with 5-8 years of Position Relevant experience within the software development lifecycle. Bachelor's Degree requirement may be substituted with an additional six (6) years’ experience for a total of 11-14 years of relevant IT experience
Master’s Degree in relevant technical discipline may be substituted for four years’ of relevant experience
Working knowledge of MS Office Application

Trainee Pension Administration Service Representative Resume Examples & Samples

Learn how to perform pensions calculations, enter pensions data and answer enquiries to the required standard using automated and non-automated manual/system processes across a wide range of member or scheme events
Continuous achievement of 95% Service Levels for member processing and completion of scheme event processing in line with timescales agreed with the clients at the required level of quality
Ability to plan and organise own workload
Working towards the PMI qualifications (or equivalent) would be highly desirable but not essential

Senior Pension Administration Service Representative Resume Examples & Samples

To be fully aware of client specific changes and ensure service delivery is adjusted as appropriate to accommodate the changes
To aid the performance of the team by ensuring the active use of MI reporting to monitor progress on a regular basis for member, client and scheme event work
Coach team members to achieve the workflow and scheme event delivery targets based on service level agreements and timetables agreed with clients
Undertake annual commercial review with the Administration Service Manager, including profitability, recovery and indexation
May be required to conduct or input into PfS reviews
Present periodic reports for clients, regulatory and Trustee boards, including information on all operational work activities, accompanying the Relationship Manager, where applicable
Client and trustee liaison experience
Ability to check pensions calculations to a high standard of accuracy
Strong team player to work closely with Administration Service Manager and as well as with the wider Mercer Outsourcing Management Team

Trainee Pension Administration Service Representative Resume Examples & Samples

Learn how to perform pensions calculations, enter pensions data and answer enquiries to the required standard using automated and non-automated manual/system processes across a wide range of member or pension scheme events
To ensure that all procedures are followed when undertaking work for our Members, Trustees and Clients across member and scheme processing
Flexible and adaptable to the work demands as advised by Administration Service Manager (or Senior Administration Service Representative)
Basic Computer Skills, ideally in Word, Excel and Outlook
Good numeracy skills and the ability to perform pension calculations would be highly desirable
Ability to work in a team but equally you must be able to work independently and self develop
Ability to follow processes and meet deadlines
Working towards the PMI qualifications (or equivalent) would be desirable but not essential