Technical Representative Resume Samples

4.9 (82 votes) for Technical Representative Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the technical representative job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

Resume Builder
CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.
USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.
SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

Create a Resume in Minutes
PR
P Reichert
Polly
Reichert
177 Destiny Rapids
Chicago
IL
+1 (555) 887 6333
177 Destiny Rapids
Chicago
IL
Phone
p +1 (555) 887 6333
Experience Experience
Los Angeles, CA
Technical Representative
Los Angeles, CA
Spinka Group
Los Angeles, CA
Technical Representative
  • Working directly with outside sales representatives in tech training, creative problem solving and developing effective and impactful customer relationships
  • Establish and maintain a working relationship with airline partners, and 3rd party maintenance personnel
  • Assist Line Maintenance Manager in the development of improved maintenance and preventative maintenance of the ABS system
  • Support Business Aircraft customers and Field Service Representatives by troubleshooting, providing technical guidance and making technical recommendations on aircraft systems
  • Acts as a go-to-person at store level: being fully conversant on category direction, best practices, trends & solutions for the stores to help them deliver competitive advantage
  • Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance plans
  • Coordination with NalcoChampion Account Manager and District Account Manager
Philadelphia, PA
Field Technical Representative
Philadelphia, PA
Pacocha, Rolfson and Gaylord
Philadelphia, PA
Field Technical Representative
  • Responsible for prioritizing, scheduling, and completing all work following established policy and guidelines in an assigned territory
  • Compensation package with a base salary of $36,400, plus quarterly incentives/bonuses based on performance and paid overtime
  • 5 week paid training program (3 weeks of training to be held near Tampa, Florida) - flight, temporary lodging and transportation while training provided
  • Provide roof top trainings and interim inspections to prevent and resolve potential installation problems
  • Educates and coaches Panel members on operation and usage of Nielsen equipment to ensure optimum performance results
  • Assist roofing contractor, building owner and sales representatives in resolving difficult details or installation issues
  • Work from home office
present
New York, NY
Offshore Rotational Senior Technical Representative
New York, NY
Reichel Inc
present
New York, NY
Offshore Rotational Senior Technical Representative
present
  • Actively involved in all aspects of the buyers safety culture both onshore and offshore
  • Daily reporting / mitigating of hazards, completion of Job Safe Analyses, Tool Box Talks and all other client specific safety initiatives
  • All offshore duties are to be performed safely by following lab/field procedures. Candidate shall be actively involved in all aspects of Nalco Champion safety culture both onshore and offshore
  • Bulk chemical decanting of all process chemicals, back loading and tracking of empty containers
  • Bulk Chemical ordering ensuring KPI for offshore chemical stock is maintained
  • It is expected that the Technical Service Representative will be an active member of the Emergency Response Team (ERT) as a fire fighter or an advanced First Aid responder
  • Generate relevant laboratory reports
Education Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
Quinnipiac University
Bachelor’s Degree in Computer Science
Skills Skills
  • Knowledge in the sporting goods industry and experience as a hockey player, a strong asset
  • Good organizational ability
  • Experience in the sporting goods industry, retail or supplier, a strong asset
  • Excellent communication skills, ability to relate to all level of an organization
  • Ability to work holidays, weekends, and all shifts based on airline schedules and available ground times
  • Excellent product and technical knowledge
  • Excellent knowledge of Microsoft Office suite
  • Good knowledge of Word, Excel and PowerPoint
  • Solid interpersonal skills
  • Able to write and review technically sound recommendations
Create a Resume in Minutes

15 Technical Representative resume templates

1

Technical Representative Resume Examples & Samples

  • Communicate Reebok-CCM equipment & licensed program, products & marketing direction for mass merchant’s selected stores
  • Educate retail staff on selected assortment
  • Work on planogram and in store product positioning
  • Merchandise and execute retail initiatives
  • Build & communicate working tools at store level
  • Identify each market/stores needs and evaluate them to provide solutions
  • Understand Reebok-CCM & the mass merchant’s structure for logistical requirements and work to ensure we streamline efficiencies
  • Acts as a go-to-person at store level: being fully conversant on category direction, best practices, trends & solutions for the stores to help them deliver competitive advantage
  • Bachelor’s Degree in Business Administration with a minimum of 2 years of relevant sales experience
  • Experience in the sporting goods industry, retail or supplier, a strong asset
  • Experience with Mass merchant channel, a strong asset
  • Excellent presentation, analytical, business/financial planning and management skills
  • Excellent communication skills, ability to relate to all level of an organization
  • Excellent knowledge of Microsoft Office suite
  • Bilingualism (French and English)
  • Frequent travel, 75% within Reebok-CCM head office distance and 25% outside head office distance
2

Service Technical Representative Resume Examples & Samples

  • Administer company policy for Warranty and Goodwill settlements and work with Service Departments, Warranty Teams, Customers and Technical Coordinators to ensure dealers have technical capability and service processes to identify and repair product deficiencies in all aspects of the service departments. Work with dealers in managing Product Improvement Programs cost effectively and within designated timeframes, provide technical and warranty guidance for financial recovery and to assist implementing new service processes with dealer. Conduct presentations designed to inform customers of service advantages. Your decisions will be more complex and have greater risk issues than those associated with the less experienced representatives. Challenges include meeting expectations in delivering results, considering alternative courses of actions, making timely decisions and developing greater communication skills
  • Analyze Log file data and customer complaints, interpret technicians previous trouble shooting results to provide rapid and accurate technical and diagnostic support, detailed written updates using electronic data base. Follow-up on repair progress to insure customer truck is returned to service as quickly as possible. Escalate as appropriate complicated or new systems to Field Service Engineers, Advanced Diagnostic Engineering, Technical Document Specialists, Customer Service Managers, and Internal Management Team
  • Work with Service Specialists to ensure dealers meet targets for Customer Satisfaction Program. Emphasis on providing input to Service Operations Specialists for shop operations, service process improvements, and systems, to help dealers achieve higher service quality and improve profitability while working with Industry Reps to develop total customer solutions that support sales efforts
  • Understand customer/dealer market needs and build an understanding of how and why decisions are made within their work group and organization. They are responsible for applying those decisions to support and develop product sales, dealer effectiveness, overall segment growth, new product information process, process improvement, sales management process improvement, etc. Incumbents learn to apply their knowledge of products, technology, industry, etc., in support of Caterpillar, dealer and customer expectations and needs. Establish relationships with current component suppliers and drive service directions to help the dealer meet profitability goals
  • Work with Multiple divisions to certify and test new Diagnostic tools or improvements to existing tools and support Continuous improvement teams. Help with Technical Training and set up training schedules for both service internal staff along with designated customers as directed by the dealer
  • Work with your manager in directing your development and continual learning through experience and staying current on rapid technology changes. Key learning comes from gaining experience in the assigned industry, developing communication and people relationship skills, improving problem solving techniques, building business skills, enhancing use of Caterpillar systems and developing leadership basics. In this position, you must stay abreast of industry and technology changes and learn to relate those changes to Caterpillar, dealer and customer needs.* Provide detailed documentation to appropriate division on product improvements. Identify gaps or inaccurate information. Report as appropriate customers concerns and identify continuous improvement opportunities
  • Maintain all Caterpillar Certifications
  • Work with Multiple divisions to certify and test new Diagnostic tools or improvements to existing tools and support Continuous improvement teams
  • Provide Software Support on engine applications that require special approvals, additional research or regulated by government agencies. Provide instructions and updates to Dealer Technicians on these situations
  • 3 years of experience in vehicle and engine diagnostics or 5 years general technician experience
  • Ability to interpret electrical diagrams with comprehensive understanding or electrical theory and circuitry
  • Ability to work under limited supervision and ability to make sound decisions under pressure
  • Ability to handle multiple tasks and produce high quality high volume output
  • Understand complex electrical and mechanical systems with ability to diagnose inefficiencies in these systems
  • Strong customer service and negotiation skills
  • Strong team oriented behavior
  • Demonstrated mechanical and technical skills
  • Willingness to work in 24/7 environment with changing schedules and requirements
  • Knowledge of industry diagnostic tools
  • Field On Highway Truck Experience
  • Knowlege of the truck industry and working knowledge of the competition within geographic territory
  • Completion of the Caterpillar pre-field marketing training program
  • 1 to 2 years prior experience in general development/training
  • Excellent communication, interpersonal and collaboration skills
3

Service Technical Representative Resume Examples & Samples

  • Administer company policy warranty settlements and work with service specialists to ensure dealers have technical capability to identify and repair product deficiencies. You will counsel dealers in managing Product Improvement Programs cost effectively and within designated timeframes and provide technical guidance and counsel dealers on presentations designed to inform customers of service advantages. Decisions made by you are more complex and have greater risk issues than those associated with the less experienced representatives. Challenges include meeting expectations in delivering results, considering alternative courses of actions, making timely decisions and developing greater communication skills
  • Work with Service Specialists to ensure dealers meet targets; provide input to Service Operations Specialists for shop operations, service process improvements, and systems; help dealers achieve higher service quality and improve profitability; and work with other reps to develop total customer solutions that support sales efforts
  • Understand customer/dealer market needs and build an understanding of how and why decisions are made within your work group and organization. You will be responsible for applying those decisions to support and develop product sales, dealer effectiveness, overall segment growth, process improvement, sales management process improvement, etc. You will also learn to apply knowledge of products, technology, industry, etc., in support of Caterpillar, dealer and customer expectations and needs
  • Your development and continual learning will be directed through experience and staying abreast of technology changes. Key learning comes from gaining experience in the assigned industry, developing communication and people relationship skills, improving problem solving techniques, building business skills, enhancing use of Caterpillar systems and developing leadership abilities
  • This position requires a BS in Mechanical Engineering, Weld Engineering or 5 years of equivalent weld experience with heavy equipment
  • Certified Weld Inspector (CWI) certification is preferred
  • AWS certification or equivalent is preferred
  • Ability to review and create weld procedures according to AWS and CAT standards
  • 6 - 8 years prior experience in working with heavy equipment
  • Must be willing to travel extensively domestic and international with travel duration from 1 day to 6 months. Travel can reach 80% of the time
  • Excellent English speaking skills
  • Second langue is desirable
  • Ability to create technical documents
  • Ability to read and understand machine blueprints
  • Computer skills in Word, Excel and Project
  • Ability to train and teach in front of large groups
4

Service Technical Representative Resume Examples & Samples

  • The key role of this first level technical service assignment position is to learn and assist others, while building territory or industry knowledge
  • You will learn to administer company policy warranty and goodwill settlements and work with service specialists to ensure dealers have technical capability to identify and repair product deficiencies. Assisting dealers in managing Product Improvement Programs cost effectively and within designated timeframes
  • You will provide technical guidance and assist with dealer presentations designed to inform customers of service advantages. A more senior representative and the supervisor/manager typically direct work. Decisions made by this position are more routine and with limited risk issues. Challenges include meeting expectations in delivering results, learning to consider alternative courses of action, making timely decisions and developing communication skills
  • Primary roles include: working with Service Specialists to ensure dealers meet targets for Customer Satisfaction Program; providing input to Service Operations Specialists for shop operations, service process improvements, and systems, to help dealers achieve higher service quality and improve profitability and working with Industry Reps to develop total customer solutions that support sales efforts
  • This position must understand customer/dealer market needs and build an understanding of how and why decisions are made within the work group and organization. You may be responsible for applying those decisions to support and develop product sales, dealer effectiveness, overall segment growth, new product processes, process improvement, sales management process improvement, etc
  • You, along with your manager, will direct your development and continual learning through experience and staying abreast of technology changes. Key learning comes from gaining experience in the assigned industry, developing communication and people relationship skills, improving problem solving techniques, building business skills, enhancing use of Caterpillar systems and developing leadership basics
  • Incumbents usually have had 1 to 2 years prior experience in general development/training
  • Knowledge of Caterpillar organization, products, technical literacy and technical product support processes, warranty and goodwill policies and procedures
5

Service Technical Representative Resume Examples & Samples

  • A bachelor degree in Mechanical Engineering or Mechanical Engineering Technology or the equivalent relevant experience with heavy equipment
  • Must be self-motivated and able to manage jobs without direct assistance from superiors
  • Must be able to converse at a high technical level with general laborers, craftsmen and experienced engineers along with senior management personnel
  • Must be willing to travel extensively up to 80% (domestic and international)
6

Service Technical Representative Resume Examples & Samples

  • A bachelor degree in Mechanical Engineering or Mechanical Engineering Technology or at least 5 year equivalent experience with heavy off road equipment
  • Must have excellent English communication skills
  • Must be willing to travel extensively up to 80% (domestic and international) for assignments that range 1 day to 6 months
  • Second language is desire
7

Service Technical Representative Resume Examples & Samples

  • Administer company policy for Warranty and Goodwill settlements and work with Service Departments, Warranty Teams, Customers and Technical Coordinators to ensure dealers have technical capability and service processes to identify and repair product deficiencies in all aspects of the service departments. Work with dealers in managing Product Improvement Programs cost effectively and within designated timeframes, provide technical and warranty guidance for financial recovery and to assist implementing new service processes with dealer. Conduct presentations designed to inform customers of service advantages. Your decisions will be more complex and have greater risk issues than those associated with the less experienced representatives. Challenges include meeting expectations in delivering results, considering alternative courses of actions, making timely decisions and developing greater communication skills
  • Analyze Log file data and customer complaints, interpret technicians previous trouble shooting results to provide rapid and accurate technical and diagnostic support, detailed written updates using electronic data base. Follow-up on repair progress to insure customer truck is returned to service as quickly as possible. Escalate as appropriate complicated or new systems to Field Service Engineers, Advanced Diagnostic Engineering, Technical Document Specialists, Customer Service Managers, and Internal Management Team
  • Work with Service Specialists to ensure dealers meet targets for Customer Satisfaction Program. Emphasis on providing input to Service Operations Specialists for shop operations, service process improvements, and systems, to help dealers achieve higher service quality and improve profitability while working with Industry Reps to develop total customer solutions that support sales efforts
  • Work with Multiple divisions to certify and test new Diagnostic tools or improvements to existing tools and support Continuous improvement teams. Help with Technical Training and set up training schedules for both service internal staff along with designated customers as directed by the dealer
  • Provide Software Support on engine applications that require special approvals, additional research or regulated by government agencies. Provide instructions and updates to Dealer Technicians on these situations
  • 3 years of experience in vehicle and engine diagnostics or 5 years general technician experience
  • Ability to interpret electrical diagrams with comprehensive understanding or electrical theory and circuitry
  • Ability to work under limited supervision and ability to make sound decisions under pressure
  • Ability to handle multiple tasks and produce high quality high volume output
  • Strong PC skills
  • Understand complex electrical and mechanical systems with ability to diagnose inefficiencies in these systems
  • Strong customer service and negotiation skills
  • Strong team oriented behavior
  • Demonstrated mechanical and technical skills
  • Willingness to work in 24/7 environment with changing schedules and requirements
  • Knowledge of industry diagnostic tools
  • Must be willing to travel extensively (at least one full week each month) as well as relocate based upon business needs
8

Service Technical Representative Resume Examples & Samples

  • Oversee assembly of mining shovels and provide technical support to dealers and mining customers when needed
  • Administer company policy warranty settlements and work with service specialists to ensure dealers have technical capability to identify and repair product deficiencies, work with dealers in managing Product Improvement Programs cost effectively and within designated time frames, provide technical guidance and assist with dealer presentations designed to inform customers of service advantages. Your decisions will be more complex and have greater risk issues than those associated with the less experienced representatives. Challenges include meeting expectations in delivering results, considering alternative courses of actions, making timely decisions and developing greater communication skills
  • Work with Service Specialists to ensure dealers meet targets for Customer Satisfaction Program; providing input to Service Operations Specialists for shop operations, service process improvements, and systems, to help dealers achieve higher service quality and improve profitability and working with Industry Reps to develop total customer solutions that support sales efforts
  • Understand customer/dealer market needs and build an understanding of how and why decisions are made within their work group and organization. They are responsible for applying those decisions to support and develop product sales, dealer effectiveness, overall segment growth, new product information process, process improvement, sales management process improvement, etc. Incumbents learn to apply their knowledge of products, technology, industry, etc., in support of Caterpillar, dealer and customer expectations and needs
  • Work with your manager in directing your development and continual learning through experience and staying abreast of technology changes. Key learning comes from gaining experience in the assigned industry, developing communication and people relationship skills, improving problem solving techniques, building business skills, enhancing use of Caterpillar systems and developing leadership basics. In this position, you must stay abreast of industry and technology changes and learn to relate those changes to Caterpillar, dealer and customer needs
  • This position requires a college or university degree or equivalent relevant experience with heavy equipment
  • 6 - 8 years prior experience in a field position working with heavy equipment
  • Must be willing to travel extensively (at least one full week each month) as well as relocate based upon business needs. Away from home significant amounts (80%+) of the time
9

Technical Representative Resume Examples & Samples

  • Establish training cycle for independent bicycle dealers
  • Meet and exceed training targets
  • Involved with agency strategic planning
  • Monthly on time reporting to Sales management
  • Maintaining a fleet of bikes mountain and road
  • Supporting local small frame builders
  • Tech support for events within the territory
  • Working directly with outside sales representatives in tech training, creative problem solving and developing effective and impactful customer relationships
  • Handling and resolution of day-to-day issues including but not limited to any availability concerns,directly with customers
  • Visit accounts with sales representative(s), attendance at consumer shows, trade shows, and various trade and consumer promotional events
  • Work in conjunction with Shimano Regional Sales Manager(s) to understand Shimano initiatives
  • Develop relationships with top retailers to review their tech needs and the general business environment (trends, promotions, competitor info, etc.)
  • This position requires travel up to 70% per month
  • 5+ years of specialty cycling tech experience (established customer relationships a plus)
  • 2+ years managing service department
  • General knowledge of sporting goods industry
  • Proven effectiveness in obtaining results
  • Solid experience in the Microsoft Office environment using Outlook, Word, PowerPoint & Excel
  • Excellent oral and written communication and presentation skills for communicating with customers and staff
  • Strong writing, organizational, and problem solving skills
  • Proven experience in successfully managing and performing multiple tasks under pressure
  • Proven experience in meeting tight deadlines
  • Bilingual capabilities considered an asset
10

Technical Representative Resume Examples & Samples

  • Team Mission Statement - To deliver an industry leading Tech Rep service that maximises brand impact, delivers technical expertise, training and nurtures external brand ambassadors in order to increase ROS
  • Perform adidas and Reebok technical training and deliver excellence in presentation standards
  • Take responsibility for champion account & category roles and become the ‘go to’ individual for these areas
  • Support internal training requirements as required by the Senior Tech Manager
  • Work at branded events to deliver technical expertise to enhance the commercial activities
  • Organisational Skills
  • Commercial Acument
  • Technical understanding in Sports Footwear and Apparel
  • Microsoft Power point, Excel and word proficient
  • ‘A’ Level education as a minimum
  • Ideally a University Graduate or equivalent work experience
11

Technical Representative Resume Examples & Samples

  • A bachelor degree in Electrical Engineering or Electrical Engineering Technology, or
  • Minimum of 5 years experience working on electrical systems on heavy equipment
  • Familiarity with electromechanical devices, PLCs, AC and DC Motor Control, power distribution
  • Familiarity with hydraulics and pneumatics, gearing, welding, lubricants, wire rope, lifting and handling
  • Familiarity with safe working practices in and around heavy equipment and various stored energies
  • Familiarity with national standards such as NFPA, NEC, ANSI, OSHA, and MSHA
  • Strong communication skills to work with people of all education levels, backgrounds, and languages
  • Independent and self-motivated
  • Exposure to or having worked on heavy equipment
12

Technical Representative Resume Examples & Samples

  • Coordinates pre-induction review with Maintenance Planning, Material Operations, Quality Control, Engineering and the Maintenance/Repair/Overhaul (MRO) provider of required and additional maintenance tasks. 15%
  • Liaisons with the MRO provider for all technical requirements of the service 10%
  • Approves additional requirements found during the inspection and suggest alternative solutions 5%
  • Provides concise daily written and verbal updates as to the status of the modification and issues pertaining to the installation 5%
  • Documents maintenance performed utilizing established procedures and submits a daily report to his/her Team Leader. 5%
  • Review and validate invoices for accuracy and dispute discrepant charges with the MRO provider 5%
  • Interprets and understands warranty issues and claims pertaining to workmanship, supply chain quality and delivery schedules. 5%
  • Coordinates with Customers for arrivals and departures of aircraft and modification schedules 5%
  • Performs system troubleshooting support in the final installation 10%
  • Ensures all airline customer log book discrepancies pertaining to all Thales Systems are cleared in a timely manner 5%
  • Will provide our Customers support to carry out and uphold their Company policies and procedures in support of the Thales installations when not in conflict with Thales policy. 10%
  • Provide recommendations and/or solutions for material support 5%
  • When there is a break in the Installation or Repair schedule the Technical Rep may be required to perform Tech Support duties and responsibilities in our Technical Support Center or special projects 15%
  • Bachelor’s Degree in Business Administration or Maintenance Management preferred (but not required)
  • Five (5) plus years industry experience
  • Valid Federal Aviation Administration (FAA) Airframe and Powerplant Certificate
  • Previous representative experience preferred (but not required)
  • Boeing 737 and 757 series a/c, Embraer “E” series a/c and Airbus A320 family knowledge preferred
  • Must be willing and able to travel on a regular basis both domestically and internationally without impedance
  • Duties stage length will be 30 days on site with 7 days off after duty cycle
  • Must possess and maintain a valid Passport
  • Regular attendance is required
  • Must have a positive attitude
  • Must be an appropriate organizational fit for the Thales culture, exhibit the Thales values of being Dynamic, Intuitive, Innovative, Passionate and Responsible
  • Must be well groomed and maintain a professional appearance at all times
  • Must be legally authorized to work in the US
  • Must possess and maintain a valid Driver License and a record that meets our parent company’s (JetBlue Airways) insurance standards
  • Must pass 7 year background check and drug test
  • Proficient with Microsoft Word, Excel, PowerPoint, Outlook, and Internet Explorer
  • Knowledge of Part 21, 121 and 145 Federal Aviation Regulations
  • Must have excellent communication skills, both oral and written
  • Solid interpersonal skills
  • Result oriented
  • Ability to work in a team environment; guide and attend to the needs of support team
  • The ability to work with and in close proximity of fellow Team members
  • Demonstrated ability to prioritize workload
13

Customer Technical Representative Resume Examples & Samples

  • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes
  • Review system and application logs, verifying completion of scheduled jobs such as backups
  • Perform ongoing performance tuning, hardware upgrades, and resource optimization as required
  • Configure system CPU, memory, and disk partitions as required
  • Perform periodic performance reporting to support capacity planning
  • Create, change, and delete user accounts per request
  • Perform in a team environment with other Systems Administrators to provide overall operations and maintenance for the JSF production environment
  • Partner with Systems Engineering and Integration groups in the install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirement
  • Serve as primary escalation point for incident tickets from Level 1 Service Desk
  • Action and resolve escalated tickets in accordance to Service Level Agreements
  • Use Remedy Action Request System to log, track and manage incident and request queue
  • Apply systems and security patches to all workstations and servers in accordance with established policies and procedures
  • Use remote desktop tools to troubleshoot escalated incidents and to deploy and remove local applications
  • Deploy, maintain, and operate a data backup and recovery solution that supports F-35 encryption requirements
  • Provide on-site system administration for COTS applications
  • Facilitate and support the development and of desktop images Perform system administration functions on all F-35 Program servers, applications, and systems
  • Manage updates to hardware and software to maintain currency as well as the overall data center administration requirements
  • Review audit, security, application, system, web/application/database, and directory service logs
  • Monitor system capacity - storage, memory, and CPU. Test, install, and report status of patches and hot fixes
  • Identify, correct, record, and properly identify anomalies
  • Provide IT System Administration services for various customers across the JSF PO
  • Demonstrated proficiency using patch management systems, preferably Shavlik and WSUS
  • Experience planning and implementing enterprise systems backups
  • Proficiency in Remedy support
  • Minimum of eight (8) years of professional experience maintaining a network/operational environment
  • Minimum of five (5) years’ experience with Microsoft operating systems
  • Experience supporting content management solutions (MS SharePoint, Open Text Content Management Server)
  • Demonstrated experience migrating systems to new approved versions Experience creating and managing Group Policy Objects
  • Demonstrated experience in VMware virtualization across-platforms
  • Demonstrated experience with the administration of database (MS SQL/Oracle) backups and restores
  • Demonstrated understanding of Active Directory infrastructure, design and interface capabilities with other MS products
  • Demonstrated understanding of name resolution (DNS, WINS)
14

Technical Representative Resume Examples & Samples

  • Support Business Aircraft customers and Field Service Representatives by troubleshooting, providing technical guidance and making technical recommendations on aircraft systems
  • Prepare accurate, complete and concise technical reports and correspondence
  • Lead meetings with other internal and/or external resources to resolve issues affecting the return to service of the aircraft
  • You have a College Diploma in Aircraft Maintenance (Mechanics)
  • You have a minimum of ten (10) years’ experience in problem solving in the interior and the green aircraft domain
  • You have a comprehensive technical knowledge and experience of aircraft systems of the Challenger series and Global Express. (However, candidates with mechanics technical knowledge on other Bombardier products will also be considered)
  • You are customer focused and have strong English and French communication skills (spoken and written)
  • An AME license or equivalent is an asset
  • You are comfortable using MS Office Programs
  • You are available for off-site assignments on short notice (10%)
15

Technical Representative Avionic Resume Examples & Samples

  • Respond to customers technical and troubleshooting queries, which involve resolving a wide range of in-service issues
  • Provide step by step troubleshooting plans on various mechanical or avionic systems of the CRJ platform
  • Work closely with a support team within In-Service Engineering (ISE) and Technical Support/Services as well as with Field Service Representatives (FSR)
  • Maintain a database of communications, regarding the status of operators queries, ensure professional and timely closure of customer request
  • Provide on-site assistance at operator’s facilities (as required)
  • You possess an AME license or equivalent and a minimum of 10 years’ experience in an aircraft maintenance environment
  • You have strong knowledge of aircraft avionic and mechanical systems of the CRJ product line
  • You have good knowledge aircraft maintenance manual (WDW,FIM,AMM, IPC, MEL, etc….)
  • You are able to travel internationally on short notice
  • You have exceptional organizational abilities and have good computer skills
  • You are an excellent communicator, with strong "people" skills and can work under pressure
  • Knowledge of structural repair would be an asset
16

Technical Representative Resume Examples & Samples

  • Install and service fire alarm systems, intrusion, CCTV, and building access control and sound intercom systems
  • Install, repair and alter electrical systems for all locations
  • Plan, layout, and install wiring, conduit and electrical apparatus in facilities
  • Maintain and update schematics, drawings, and documentation files on equipment and notify engineering of those changes
  • Be proficient at servicing, maintaining and programming fire alarm systems, security systems, nurse call, intercom and CCTV systems
  • Computer knowledge with networking and programming helpful
  • You must be able to lift equipment and tools up to 75 lbs. and be able to climb ladders and scaffolding
17

Technical Representative, Nc Resume Examples & Samples

  • Able to write and review technically sound recommendations
  • Able to solve most oilfield production problems and work towards becoming a specialist in at least one area or application
  • Handles conflict resolution in a positive and complete manner
  • Excellent computer skills, including excel, power point, and email communication
18

Client Technical Representative Resume Examples & Samples

  • Respond to routine and emergency support calls from clients, and support staff (i.e. trainers and programmers)
  • Adhere to departmental policies and escalation procedures
  • Communicate effectively with clients via telephone or email
  • Log and track all client related issues into Client Relationship Management tool (CRM) - Salesforce
  • Maintain proficient knowledge of all product and service changes
  • Other Duties as Required
  • An associates or bachelor’s degree is preferred, but not required. 3-5 years’ experience specific to Customer Support and Customer Service. (combination of experience and education may be taken in to consideration)
  • Safeguarding sensitive patient health information (PHI) through HIPAA rules and regulations and PCI compliance measures related to collecting patient payments
  • Basic understanding of a revenue cycle within a healthcare environment is a plus
  • PC, Internet and Microsoft Office experience is a must
  • Browser troubleshooting knowledge is helpful
19

Technical Representative Resume Examples & Samples

  • Provide technical information on the use, application, and available training for products both prior to and during surgical procedures
  • Coordinate testing of returned product for maintenance and evaluation
  • Provide assistance to sales representatives and field operations, as dictated by business needs
  • Interact with various Stryker marketing and product development teams and with customers concerning products and product application
  • Demonstrated ability to apply office technology (e.g., ERP systems and Microsoft Access, Excel and Word)
  • Applied knowledge of customer service principles and processes
  • Demonstrated problem solving and interpersonal communication skills
  • Demonstrated detail orientation
20

Technical Representative Resume Examples & Samples

  • All training on technical features and subsequent benefits of adidas technical product as per the monthly planner
  • Implement a store visit plan ensuring that all doors & stores are visited regularly and additional focus is given to high profile stores & doors in the Market
  • Service and build relationships with all stores (both managers and sales staff) to ensure that all staff are technically competent in all product
  • Creatively expose and educate both customers and staff to the adidas and Reebok technical brand
  • Selling focus : To utilize our key doors as a base ,(which would alternate each month), each day after training and provide specialist selling experience in these doors
  • Selling and educating at major DTC events
  • Footscans at store level and DTC events
  • Continue to develop relationship with retail partners
  • Weekly reports and feedback on events and trainings including number of staff trained and tested
  • Other duties as requested by your Manager
  • Excellent product and technical knowledge
  • Ability to facilitate, train and engage with staff and customers
  • Good numeracy, literacy, verbal and written communication skills
  • Ability to write reports
  • Ability to plan
  • Ability to evaluate and provide feedback
  • Good IT skills (Word, Outlook, Excel, Power Point)
  • Secondary education or equivalent professional experience
  • Own reliable transport
  • At least 2 years of product knowledge
  • Experience of working across multi stores essential (multi region preferred)
21

Field Technical Representative Resume Examples & Samples

  • Establish and maintain long term relationships from randomly selected Panel Members
  • Responsible for prioritizing, scheduling, and completing all work following established policy and guidelines in an assigned territory
  • Responsible for diagnosing and troubleshooting data / equipment and taking necessary corrective action to collect and retrieve accurate audience data
  • Bilingual Skills are a plus
  • LI-BR1
22

Technical Representative Resume Examples & Samples

  • Provide product technical trainings both for specialist clients and for adidas employees
  • Support Football and Running Marketing actions plan
  • Coordinate the “miteam” system from an operational point of view and train our clients
  • Promote our products in the points of sales by organizing sell out actions, trainings, test, product, etc
  • Translate technical running and football marketing and sales information / documents regarding products
  • Support Publishing & editor team - providing answers to all specialized media that request technical information of our products
  • Support CS to solve claims regarding product issues
  • Prepare and update every season the training material needed for our sales teams or clients
  • Prepare samples and the program seeding samples
  • Support points of sale on product placing
  • Budget Follow up and reporting
  • Visit our clients regularly
  • Technical knowledge of running and football
  • Communication and negotiation skills, public presentations and pedagogy
  • Consumer oriented
  • Event planning and organizational skills
  • Team player with strong initiative and autonomy
  • Active sport person
  • University degree ideally in marketing, sales and/or INEF
  • 1 year experience in event planning, as technical trainer or in wholesale sell in
  • English: advanced
  • Driving licence
23

Offshore Rotational Senior Technical Representative Resume Examples & Samples

  • Actively involved in all aspects of the buyers safety culture both onshore and offshore
  • Daily reporting / mitigating of hazards, completion of Job Safe Analyses, Tool Box Talks and all other client specific safety initiatives
  • All offshore duties are to be performed safely by following lab/field procedures. Candidate shall be actively involved in all aspects of Nalco Champion safety culture both onshore and offshore
  • Capable of operating a wide variety of laboratory equipment
  • Bulk chemical decanting of all process chemicals, back loading and tracking of empty containers
  • Bulk Chemical ordering ensuring KPI for offshore chemical stock is maintained
  • It is expected that the Technical Service Representative will be an active member of the Emergency Response Team (ERT) as a fire fighter or an advanced First Aid responder
  • Technical Service Representative shall be available when needed to help operations troubleshoot any issues in the process
  • Generate relevant laboratory reports
  • Technical Service Representative will be actively involved in daily safety/handover meetings, Chemical Management Team (CMT), Field Working Team (FWT) as dictated by operations
  • Report all analyzed sample results in PI as soon as they are verified
  • Perform the laboratory aspects of a job assignment with minimum supervision
  • Work closely with Buyer and other Contract Operations personnel when maintenance services are being carried out. This shall be for the purpose of exchange of information and coordination such that disruption to the continued operation of existing equipment is minimal and that the work is safely executed
  • Familiarity with the Work Permit System before starting on any work whatsoever
  • Responsible for the proper use and care of tools and equipment charged to him and shall return all unused materials to stock
  • Coordinate core sample analyses with external laboratories when necessary
  • Meeting rigorous requirements for calibration, verification, and repeatability tests
  • Identify problems and issues with sampling equipment and test results
  • Maintain adequate stock of all laboratory consumables and develop a fit for purpose inventory process to ensure laboratory is not depleted of critical reagents
  • A minimum of eight (8) years’ experience as a Senior Technical Service Representative in oil and gas production and petrochemical laboratories
  • Proven background in safety leadership
  • Experience in plant start-up and ramp-up from green field project
  • Able to perform oil analysis of hydrocarbons including, but not limited to, condensate, injection water, produced water, and gases
  • Knowledgeable in industry-standard laboratory guidelines and procedures
  • Demonstrated leadership skills, ability to mentor junior personnel
  • Proficient with computer applications including Microsoft products and ERP systems
  • Currently participates in industry specific organizations / association
  • Demonstrated track record of improving and de-bottlenecking processes
  • Excellent oral and written communication skills, fluency in French and English is a definite asset
24

Day CRC Technical Representative Resume Examples & Samples

  • Primary function is to provide technical support and troubleshooting information to Bombardier Learjet customers and FSR's wordwide in a call center environment
  • Able to travel on a short notice (4 hours) to any location worldwide to support Bombardier Learjet customers
  • Occasionally travels for extended periods to support Bombardier Learjet customers
  • To provide backup to the fleet and other FSR's in support of the customer
  • Occasional travel to temporarily support vacationing FSR's or traveling in support of Field Support Engineering, Aircraft Investigation or other departmental needs
  • Remain current with all product lines by attending Bombardier Aerospace Dallas Training Center Powerplant, Avionics, and other training as necessary or assigned
  • Provide technical or administrative support to customers unable to contact their local FSR
  • Interface with all appropriate departments within the Learjet organization as necessary, including sister companies when applicable
  • Remain knowledgeable on manual revisions, product improvements and new aircraft models
  • Make recommendations on Spares and GSE provisioning in support of customer requests
  • Any other duties as deemed appropriate and necessary
25

Subcontract Technical Representative Resume Examples & Samples

  • This position reports to the Subcontracts Manager Team Lead for Construction
  • Develops construction subcontract RFP (Request for Proposal) documents
  • Assists with Readiness Packages to start construction work
  • Provides technical advice, guidance and counsel to project or taskforce personnel as assigned on specific assignments by providing the resolution of technical questions arising in the assigned subcontract
  • Assists in the resolution of issues that arise during construction operations
  • Manage the timely completion of all construction related corrective actions
  • This position will interface daily with Field Engineers, Design Engineers, Project Managers, and Subcontractors, other Project team members, and LANL SMEs
  • Provides daily coordination with project subcontractors
  • Evaluates FCRs, RFIs, and NCRs
  • Participates in project progress meetings
  • Maintains daily reports of subcontractor’s activities
  • Evaluates subcontractors’ progress and approves progress pay applications. Reviews all document submittals (shop drawings, product data, and samples) provided by subcontractors and submits to the project Engineering group
  • Coordinates facility construction testing and turnover to start-up and commissioning. Obtains subcontractor owner manuals (vendor and operations and maintenance manuals). Assists the project ASM in the preparation, investigation, and finalization of qualified bidders’ lists
  • Provides field management and enforcement of safety, cost and schedule, technical, and environmental and health subcontract performance within the terms of the subcontract
  • As required, obtains support from the construction discipline engineer, procurement representative, CM, Project Management, and other organizations to ensure acceptable subcontract performance
  • Creates trends for contemplated and approved design changes or any change that has an impact on the subcontract cost and schedule
  • Knowledge of Field Engineering and Subcontract Technical Representative (STR) responsibilities
  • Have a strong familiarity with Standard Work Process Procedures
  • Experience with installation of HVAC duct work, exhaust systems, and auxiliary equipment
  • Experience with system and or component functional testing and turnover to commissioning
26

Subcontract Technical Representative Resume Examples & Samples

  • Through Knowledge of the Laboratory’s organizational structure, policies, procedures and work practices
  • Knowledge and experience managing Electrical subcontracts and related requirements including NFPA70E, NEC
  • Demonstrated experience with managing utility type service(s) including natural gas, water, compressed gas and steam systems
27

Service Technical Representative Resume Examples & Samples

  • You will administer company policy warranty settlements and work with service specialists to ensure dealers have technical capability to identify and repair product deficiencies. You will counsel dealers in managing Product Improvement Programs cost effectively and within designated timeframes and provide technical guidance and counsel dealers on presentations designed to inform customers of service advantages
  • Primary roles include: working with Service Specialists to ensure dealers meet targets; provide input to Service Operations Specialists for shop operations, service process improvements, and systems; help dealers achieve higher service quality and improve profitability; and work with other reps to develop total customer solutions that support sales efforts
  • You will be challenged to quickly and correctly identify problems that may not be obvious. Problem solving will determine the best course of action, within departmental guidelines, from many existing solutions and from guidance or support from the business unit. The team or supervisor gives general instructions on what needs to be done, when it needs to be done and how it is typically done. You will know in advance the details of what needs to be done to serve customers and the standard procedures in place to accomplish it
  • Your development and continual learning will be directed through experience and staying abreast of technology changes. Key learning comes from gaining experience in the assigned industry, developing communication and people relationship skills, improving problem solving techniques, building business skills, enhancing use of Caterpillar systems and developing leadership abilities
  • A bachelor’s degree in an accredited Marketing or Engineering curriculum
  • Personal computer skills and familiarity with standard software packages
  • One year job related experience (such as mechanical, electrical or service engineering)
  • The ability to communicate effectively with team members and others in the work group, as well as customers
28

Technical Representative, ES Resume Examples & Samples

  • Fosters teamwork and team environment. Promotes continuous improvement in all aspects of the job
  • No sponsorship for this role
  • 5+ years’ experience in sales and service of oilfield specialty chemicals
  • Sets good example for others and promotes a positive environment
29

Account Technical Representative Resume Examples & Samples

  • Flexible and be able to lift 40 Pounds
  • Be a Team Player to work towards achieving the goals of the broader team
  • Require Steel Tip Shoes they will provide
  • If they can't meet the above hours they will not be considered
30

Technical Representative Resume Examples & Samples

  • Assist Gogo’s customers with the planning and execution of maintenance, troubleshooting and repair
  • Provide information and maintenance planning information to Gogo’s customers
  • Work collectively with Gogo’s Airborne Maintenance Control Center (AMCC) and Planning
  • Ensure complete and accurate documentation for all maintenance work performed on customer aircraft
  • Ensure that all the required maintenance and preventative maintenance is being performed in accordance with all company, airline and JCAB regulations
  • Establish and maintain a working relationship with airline partners, and 3rd party maintenance personnel
  • Achieve and maintain specific customer satisfaction goals as defined by the Line Maintenance Manager
  • Assist in diagnostics checks on Gogo system installed onboard customer aircraft
  • Complete assigned tasks as required to meet schedule. This includes but is not limited to working with our airline partner’s maintenance planners, aircraft routers as well as third party contract vendors
  • Provide training of the ABS system to maintenance vendors and airline personnel
  • Insures all tooling and equipment required to maintain the ABS system is available and up to date
  • Assist Line Maintenance Manager in the development of improved maintenance and preventative maintenance of the ABS system
  • Mentors others to ensure they achieve a thorough working knowledge of Gogo systems
  • Provide feedback to vendors and airline partners regarding Gogo systems and provide solutions needed for areas for Continuous Improvement
  • Fluent Japanese Language
  • Either FAA or JCAB certificated for aircraft maintenance
  • Associates degree in related discipline preferred
  • 3 years’ experience in aircraft maintenance including electrical and avionics installations on commercial aircraft
  • Ability to interpret all technical manuals and schematics including engineering orders supporting the installation and repair of the ABS system
  • Strong customer service skills and familiar with cultural etiquette – international experience required
  • Computer skills including Microsoft Office and Linux preferred
  • Ability to travel domestic and Internationally
  • Ability to travel for extended periods of time with short notice
  • Ability to work holidays, weekends, and all shifts based on airline schedules and available ground times
31

Technical Representative Resume Examples & Samples

  • You have a College Diploma in Aircraft Maintenance (Mechanic)
  • You have comprehensive technical knowledge and experience of aircraft systems for the Global Express. However, candidates with avionics technical knowledge on other Bombardier products will also be considered
  • You have a minimum of ten (10) years’ experience in problem solving in the Interior and the Green Aircraft domain
  • You have an AME license or equivalent (an asset)
  • You must be available for off-site assignments on short notice (10%)
32

Technical Representative Resume Examples & Samples

  • You have a College Diploma in Aircraft Maintenance (Avionics)
  • You have an excellent knowledge on completion items such as SATCOM, WIFI, Cabin Entertainment System…
  • You are available to work days, evenings, nights and weekends on rotation
33

Technical Representative Resume Examples & Samples

  • Adhere to Bombardier General Work Requirements
  • Respond to inquiries for technical or administrative support from operators or FSR’s
  • Provide technical or administrative support to customers unable to contact their FSR
  • Remain knowledgeable on manual revisions, product improvements, service bulletins and new aircraft models
  • Make recommendations on spares and GSE provisioning in support of customer requests
  • Alert Engineering of component failure trends, quality issues, and recommendations of product improvements
  • Comply with departmental reporting requirements
  • You have 5 years of “hands on” aviation maintenance experience including minimum 2 years Learjet experience
  • You have FAA licensed Airframe & Powerplant mechanic
  • Interpersonal skills necessary to work effectively with a variety of individuals, departments, organizations, and regulatory agencies
34

Technical Representative Resume Examples & Samples

  • Responsible for assisting customers in applying automotive products’ OEM paints at customer assembly plants
  • The work involves data collection, paint quality audits, problem solving and resolution
  • Position requires some irregular work schedules
  • Experience in Finishes technology or related automotive experience
  • Some mechanical aptitude (individual will work with paint processing equipment
  • Strong interpersonal skills, confidence
  • Two years experience in laboratory or equivalent in product experience
35

Locomotive Technical Representative Resume Examples & Samples

  • Provide technical direction in an advisory capacity to Customer
  • Provide clear direction on maintenance and troubleshooting tasks including all appropriate documentation
  • Interpret and ensure adherence to Wabtec work scopes and MI’s as well as industry standards and specifications
  • Administer and manage warranty material through troubleshooting, inspection and validation
  • Encourage and maintain safe work environment
  • Responsible for compliance with local regulations and specific local customer safety and HSE/EHS policies as well as Wabtec local safety policies and procedures
  • Provide feedback to other team members for updates to work scopes, engineering practices, component quality and functionality, design changes and shop processes
  • Provide reports to management and customers as required
  • University Degree in Electrical and / or Mechanical Engineering coupled with 5 years applicable experience in the industry
  • Willingness to work various shifts, various days
  • Experience and proficiency with Microsoft office applications
  • Ability to work in railroad locomotive shop environment will be an added advantage
  • Professional demeanor and appearance representing Wabtec to multiple customers
  • Ability to travel regionally and internationally up to 25% of the time
  • Ability to communicate in English
  • Ability to interpret locomotive schematics / blue prints, wiring diagrams as well as schematics that pertain to the actual components on the locomotive
  • Thorough knowledge of locomotive electrical systems
  • Technical experience in a maintenance or production environment
  • Rail industry knowledge and work experience
  • Experience in a customer service role
  • Effective team contributor and member
36

Associate Technical Representative Resume Examples & Samples

  • Resolve technically complex inquiries and issues associated with Kohler/Sterling/Robern products pertaining to installation, performance, repair, or maintenance
  • With the input from Kohler Authorized Service Representatives (ASRs), determine if product is damaged or defective and administer the appropriate warranty procedure
  • Provide prompt and accurate service to Sales Reps and Customer Service Engineers via phone and/or email, taking ownership of product issues when appropriate
  • Effectively use empowerment guidelines to resolve product concerns and requests for labor; applies negotiation skills to situations where labor claims are unfounded or unsupported
  • Creates and/or maintains customer accounts by recording/updating account information
  • Investigate and solve complex or long-standing customer issues that have been escalated from different levels of Customer Service
  • Takes initiative to notify proper marketing, engineering, and quality contacts about deficiencies in product and/or literature
  • Perform order management for customers and Kohler Co. business partners
  • Assist the department as needed with scheduled tasks such as roaming, emails, letters, Knowledge Management, and customer call backs
  • Authorize the dispatch of Kohler/Sterling Authorized Service Representatives to inspect and/or repair products as necessary in the field
  • Minimum of three years customer service experience preferred
  • Minimum of two years technical customer service experience required
  • Strong technical aptitude required
  • Strong verbal and written communication skills required
37

Technical Representative Resume Examples & Samples

  • Communicate with our external partners in regard to the mobile application
  • Keep up with mobile technology evolution requirements
  • Respond to incoming calls from our retail store and Head Office staff
  • Undertake occasional travel
  • Train other Technical Representatives on mobile devices and applications
  • Perform other tasks as required
  • Minimum 2 to 5 years of experience as a Help Desk Technician
  • Knowledge of smart mobile devices, provisioning, and configuration
  • Must be fluently bilingual in French and English
  • Expert level knowledge of Windows 7 and Office 2007 as well as Google-related applications (Google Mail, Google Docs, Google Drive, etc.)
  • Knowledge of Apple and Android-related products (iPads, etc.)
  • Must be available to work flexible shifts and on call rotation (including weekends or nights)
38

National Technical Representative Resume Examples & Samples

  • Take an active role in attaining and maintaining new and existing key accounts. Keep complete and accurate reports on all testing completed
  • Assume a leadership role in the introduction and field testing of new product technology. Work with Technical Director to create testing plan and provide accurate and timely reports on all testing completed
  • Maintain active communications with marketing to share product and specific account success information
  • Promote Sika products through continued development of required engineering specifications and contractor seminars to support the industry
  • Assist in providing training for the sales organization. In this role will conduct sales, product and technical training to increase the sales competence of Sika sales and support personnel
  • Assist in providing training for customers and/or the industry on an as needed basis
  • Utilize salesforce.com to communicate regarding progress on new projects and customers. Post any relevant test data and utilize it to disseminate information to the sales team
  • Ensure strategic approach to gaining new accounts and projects which includes
  • Geographical organization/zoning
  • Accurate producer, contractor and engineering information
  • Effective time management
  • Activity reporting and project progress analysis in accordance with established reporting procedures
  • Maintain a high level of technical competence with all current product offerings and services
  • Support company profitability by exercising good judgement in all business transactions
  • Take an active leadership role in Trade and Professional Associations specific to the industry
39

Technical Representative Resume Examples & Samples

  • Support Business Aircraft Global, Challenger series customers and Field Service Representatives by troubleshooting, providing technical guidance and making technical recommendations on aircraft interior & communication systems (SATCOM, WIFI, Cabin Entertainment System, etc.)
  • You have comprehensive technical knowledge and experience of aircraft cabin systems of the Challenger series and/or Global Express. However, candidates with avionics technical knowledge on other Bombardier products will also be considered
  • You have a minimum of ten (10) years’ experience in problem solving in the Interior (SATCOM, WIFI and Cabin Entertainment System, etc.) and the Green Aircraft domain
  • You have an excellent knowledge on completion items such as SATCOM, WIFI and Cabin Entertainment System
40

Service Technical Representative Resume Examples & Samples

  • Aminister company policy warranty settlements and work with service specialists to ensure dealers have technical capability to identify and repair product deficiencies, work with dealers in managing Product Improvement Programs cost effectively and within designated timeframes, provide technical guidance and assist with dealer presentations designed to inform customers of service advantages. Your decisions will be more complex and have greater risk issues than those associated with the less experienced representatives. Challenges include meeting expectations in delivering results, considering alternative courses of actions, making timely decisions and developing greater communication skills
  • Work with Service Specialists to ensure dealers meet targets for Customer Satisfaction Program; providing input to Service Operations Specialists for shop operations, service process improvements, and systems, to help dealers achieve higher service quality and improve profitability and working with Industry Reps to develop total customer solutions that support sales efforts.* Understand customer/dealer market needs and build an understanding of how and why decisions are made within their work group and organization. They are responsible for applying those decisions to support and develop product sales, dealer effectiveness, overall segment growth, new product information process, process improvement, sales management process improvement, etc. Incumbents learn to apply their knowledge of products, technology, industry, etc., in support of Caterpillar, dealer and customer expectations and needs
  • 4 to 6 years prior experience in a field position or related office position
  • Must be willing to travel extensively (at least two full weeks each month) as well as relocate based upon business needs
  • Dealer experience
  • Prior experience in the electric power technical field
41

Technical Representative Resume Examples & Samples

  • Support Business Aircraft Global, Challenger series customers and Field Service Representatives by troubleshooting, providing technical guidance and making technical recommendations on aircraft interior & communication systems (SATCOM, WIFI, Cabin Entertainment System etc.)
  • Train new customers & existing (Principals & Crew Members etc.) on the cabin & communication systems at pre delivery and/or at their home base
  • You must be available for off-site assignments on short notice anywhere between 50 to 70%
42

Technical Representative Resume Examples & Samples

  • Responsible for retail store employee training; Schedule and conduct regular clinics and Product Knowledge sessions
  • Visit and build strong relationships with Retail Store staff with the goal driving sell-through of products
  • Capture data and create reports – sell-through, inventory counts, competitive
  • College degree combined with a minimum of 1 year directly related retail sales or promotional experience
  • Knowledge in the sporting goods industry and experience as a hockey player, a strong asset
  • High energy with a passion for sports and marketing
  • Good knowledge of Word, Excel and PowerPoint
  • Ability to motivate retail staff members
  • Organized, creative and resourceful with the ability to prioritize and multi-task
  • Ability to hit the ground running in a fast-paced and competitive field
  • Frequent travel (75% minimum); nights and weekends are required and overtime when necessary
43

Field Technical Representative Resume Examples & Samples

  • Support the local Firestone/GenFlex sales representative firms, distributors, and licensed contractors with technical assistance
  • Instruct and demonstrate the proper application of Firestone/GenFlex roofing systems to contractors, distributors, sales reps, and others
  • Provide jobsite and in-shop training to Firestone/GenFlex licensed roofing contractors
  • Inspect Firestone/GenFlex EPDM, TPO, Standing Seam Metal, APP and SBS Modified Bitumen roofing systems for conformance to specifications and warranty standards
  • Assist roofing contractor, building owner and sales representatives in resolving difficult details or installation issues
  • Perform investigations on existing warranted roofing systems
  • Perform roof condition analyses on existing buildings
  • Other job duties as assigned
  • Careerbuilder
  • GLASSDOOR
44

Technical Representative Resume Examples & Samples

  • Takes ownership of providing technical information and technical field support of the District Sales and Operations Group
  • Promotes and believes in health, safety, and environmental initiatives (QHSE)
  • 2+ years' experience in sales and service of oilfield specialty chemicals
  • Excellent work ethic
45

Field Technical Representative Resume Examples & Samples

  • Glassdoor*
  • LI-Priority*
  • Indeed*
46

CRC Day Technical Representative Resume Examples & Samples

  • To effectively process and monitor all customer issues and concerns, from initiation to closure using a combination of CRM and ERP systems
  • Work closely with other organizations to ensure required information is available to focus on resolving or avoiding customer issues
  • Achieve all key performance indicators and achieve best in class performance
  • Understand and adhere to US export controls regarding the transferring of technical data
  • Provide Dynamics training and guidance to Business Unit personnel. Be the local expert for the CRC’s processes and Dynamics interfacing
  • Provide product line training and guidance to CRC personnel
  • Support embedded Business Unit on additional projects as well as ACE events to foster a healthy CRC/BU working relationship
  • Maintain knowledge on Business Unit hierarchy to expedite closure on customer inquiries
  • 5+ years Interiors experience preferred
47

Technical Representative Resume Examples & Samples

  • Prefer Associate Degree in Electronics or one to two years experience in low voltage installation, preferably fire alarm installation, including Fire Life Safety systems, Access Control Systems, Nurse Call Systems, CCTV Systems, Paging Systems, High Rise Smoke Control systems, School Clock Systems and Telephone Systems
  • IP network experience a plus
  • Able to work on ladders and scaffolding, work with power tools and hand tools
  • Knowledge of test equipment, multi-meter, digital analyzer, battery analyzer, frequency meter, decibel meter and commissioning devices
  • Strong understanding of electrical circuiting/wiring practices and troubleshooting techniques
  • NICET 2 required or ability to successfully complete within 2 years of employment
  • Ability to obtain appropriate licenses required by national, state and local codes
  • Must possess a valid Driver's license with good driving record
  • Ability to pass drug screen and employment background check
  • Must be able to solely and safely lift and move materials weighing up to 50 pounds
48

Roofing Technical Representative Resume Examples & Samples

  • Performs inspections of field applications by Johns Manville approved contractors in a way that protects JM yet encourages contractors to repurchase from JM
  • Demonstrates new products to owners, specifiers and contractors that have the confidence to buy
  • Responsible for improving JM owner relationships while solving guarantee claims issues
  • Conducts training seminars for owners, specifiers and contractors
  • Maintains and builds relationships with Johns Manville approved contractors field personnel
  • May be required to perform other related duties as assigned
  • High School diploma / GED with 5 or more years of field technical experience preferably in low slope commercial roofing environment or construction experience -- or - Bachelors degree in Engineering or Construction Management with 0-2 years of technical experience
  • Ability to learn software applications (i.e., Guarantee Management System, Salesforce.com, iphone apps etc.)
  • Proficient in Microsoft Word, Excel, Outlook·
  • Ability to climb stairs and ladders, lift up to 50 lbs, access confirmed spaces, respiratory fit, exposure to hot and cold and extensive walking
  • Lives in the Phoenix metro area
  • Interpersonal, verbal and written communication skills
  • Problem resolution skills
49

Roofing Technical Representative Resume Examples & Samples

  • 5 or more years of field technical experience preferably in low slope commercial roofing environment or construction experience
  • Ability to travel up to 30% of the time
  • Lives in the Chicago metro area
50

Technical Representative Resume Examples & Samples

  • Contribute to sales meetings by providing deeper understanding product workings or applications, as well as of product limitations and nontraditional product usage
  • Participate in training for internal sales professionals and on-site technical training for customers. May also help other organization functions (engineering, manufacturing, quality control) to identify user and/or design problems
  • Serve as technical troubleshooter to customer after sales is closed and while product is being tested or installed. May also accompany account manager during service visits or while exploring applications problems
  • Support sales activities through specialized technical or scientific knowledge/product applications. Usually participates on sales teams; occasionally conduct solo sales calls
  • Maintain knowledge of AkzoNobel Commercial Vehicle (CV) processes (for both Original Equipment Manufacturer (OEM) and Aftermarket Refinish), procedures and standards pertaining to the application of Commercial Vehicle products
  • Transfer knowledge by teaching others the correct application techniques specific to AkzoNobel products
  • Retain customers
  • Work in conjunction with Commercial Vehicle Strategic Sales team to make prospect calls
  • Normal working hours for this role is from 12:00 p.m. - 8:30 p.m. The hours of the days may change depending on projects or trainings
  • High School diploma required; Technical college or specific trade school degree/certification preferred
  • 5+ years experience in Commercial Vehicle industry with direct application of coating products
  • Knowledge of MS Office suite (Outlook, Excel, Word & PowerPoint)
  • Ability to travel throughout the territory
  • Must possess a valid driver’s license in state of residence and maintain an acceptable driving record
  • Ability to effectively train others on product application techniques, proper usage and sustainable practices
  • Ability to deal with conflict
51

Technical Representative Resume Examples & Samples

  • Delivers training to customers on the use and application of the company products, equipment and documentation both on-site at the customer’s location and within the training center
  • Actively participates, together and as peer to allocated Sales Representative, in key phases of the sales process to prospects
  • Supports product development with prototype selection advice and test market execution. Maintains allocated technical company equipment in a safe and proper manner. Delivers periodical progress reports, proactively submits information regarding trends within the market and provides recommendations regarding the improvements in the approach to the marketplace. Assists sales departments in the implementation of sales strategies and within key phases of the sales process, giving technical expert knowledge to their prospects. Promotes the positive company image and develops long-term relations with customers. Advises to the upper management on training types, recruits participants for the relevant technical courses and gains commitment for customer attendance. Gets familiar with all the applicable corporate as well as site policies/procedures with regard to personal conduct/HSE standards and acts in compliance with all their regulations
52

Roofing Technical Representative Resume Examples & Samples

  • Scheduling of inspections of the completed roofing work on job site. Work is completed in all outside weather conditions
  • Job site visits to systems being installed. This includes the scheduling of job site visits, full knowledge of spec and details, ability to converse and explain the specific Carlisle roof system and any errors to the system and what steps needed to repair the system
  • Providing technical assistance for technical questions presented by roofing applicators
  • Scheduling of training programs, the ability to physically complete Carlisle installation work, i.e., splices, flashings, installation of insulation, includes full working knowledge of specs and details, the ability to converse and convey installation methods to roofing foremen and crewmen
53

Technical Representative Resume Examples & Samples

  • Undertake production system surveys, problem diagnoses, chemical selection and application, preparation and presentation of technical recommendations to customers, product and program validation
  • Be conversant about in-field petroleum production practices
  • Support the District in business development and maintenance of existing accounts
  • Help capitalize on opportunities to grow the business
  • Support the technical requirements of district sales and management staff
  • Network with Technical Representatives within the District and other areas for best practice skills and product knowledge sharing
  • Challenge established testing methodologies, working cooperatively to develop new and improved ways to correlate evaluation techniques with field applications
  • Develop and maintain a high level of production chemistry/application knowledge
  • Prepare and present customer seminars and serve as a technical advisor on sales calls
  • Willingly share knowledge with coworkers
  • Perform work in a safe manner while identifying opportunities for improving safety
  • Bachelor of Science or Technical Diploma in Chemistry, Petroleum, or any related field
  • Experience in a technical, production chemical, or process chemical role is ideal
  • Ability to utilize knowledge of oil and gas facility equipment, product applications, monitoring, modeling, and data analysis to solve field production problems
  • Strong written and verbal communication skills as well as demonstrated organizational and time management abilities
  • Knowledge of safety programs and a personal history of safe practice
  • Ability to interact and influence stakeholders internally and externally
  • Ability to work independently and in team environments
  • Willingness to travel and work in the field
  • High level of project ownership
  • Time and task management
54

Technical Representative Resume Examples & Samples

  • Conduct contractor training in conjunction with the Chartek Qualified Applicator Program and provide the required documentation to the Chartek Technical Service Manager
  • Perform project audits as directed by manager to include surface preparation, suitable application equipment, all steps in the application process and overall quality of PFP products and systems. This includes proper documentation on standard audit/report forms submitted as per established departmental procedures
  • Assists customers/applicators in the proper application of PFP products and systems in accordance with company specifications; providing detailed documentation of observations on standard forms submitted as per established departmental procedures
  • When conditions are not within company specifications advises customer/applicator and immediate supervisor and documents on standard forms (e.g. Letter of Exception), submitting as per established departmental procedures
  • Assist sales team by providing technical expertise for product demonstrations and joint sales calls
  • 5 years basic technical experience related to paints and coatings
  • 2 years field experience in the application of epoxy based PFP
  • Proficient with Microsoft Office software
  • Knows coating application, techniques and parameters. Ability to apply principles of observation, logical, or scientific thinking to define problems, collect data, establish facts, and draw valid conclusions; to interpret an extensive variety of technical instructions in mathematical or diagrammatic form. Deal with several abstract and concrete variables
  • After completing an initial medical review and a drug and alcohol screen, employees performing TSR tasks are subject to periodic medical exams to determine their fitness to work as a TSR. Many customers also require TSRs to be tested for drugs on a random basis if TSRs visit or perform work on their sites
55

Technical Representative Resume Examples & Samples

  • Coordination with NalcoChampion Account Manager and District Account Manager
  • Able to lift and carry 55+ pounds
  • Rotational role (2 weeks on, 1 week off – hours will vary), must be able to work all hours during rotations
  • Technical four-year degree in Engineering or Science
  • Strong verbal and written communication skills, ability to communicate and transfer technical knowledge to others
  • Strong mechanical aptitude
  • Practical computer application literacy (including Microsoft Office)
  • Prior experience in a field that requires autonomy and self-motivation
56

European Field Service Technical Representative Resume Examples & Samples

  • Provide remote or onsite technical guidance and solutions that meet a customer’s technical needs
  • Collaborate with all Lycoming internal departments to resolve customer product support related issues as necessary
  • Collaborate with accessory suppliers to acquire troubleshooting guidance to prevent the unnecessary field replacement of suspect engine accessories
  • Onsite participation with Development Projects
  • Continuous development and recording of troubleshooting information and techniques accessible by all team members
  • Document service events and issues using the existing Oracle Field Service module
  • Participate in team meetings to discuss current events and issues or troubleshoot field service issues that prove difficult to resolve
  • Ensure the timely distribution of a Field Alert when appropriate
  • Participate in RAIL meetings as assigned
  • Preserve customer good will and positive image through the development of courteous and effective customer working relationships
  • Conduct field training and technical sessions
  • Teamwork approach; strong organizational, interpersonal and communications skills; ability and willingness to travel as necessary
57

Field Technical Representative Resume Examples & Samples

  • Evaluate the in progress and completed work of the approved applicators to ensure our products warrant ability
  • Evaluation all of our systems (Metal, TPO, EPDM, APP, SBS, and Garden Roofing Systems)
  • Assist roofing contractor, building owner and sales representatives, to resolve normal installation problems
  • Provide roof top trainings and interim inspections to prevent and resolve potential installation problems
  • Provide in-depth training, on all roof systems installations for newly authorized contractors, existing contractors, sales representatives, distributors, building owners, and FSBP teammates
58

Technical Representative Resume Examples & Samples

  • Working with Service Specialists to ensure dealers meet targets for Customer Satisfaction Program
  • Providing input to Service Operations Specialists for shop operations, service process improvements, and systems, to help dealers achieve higher service quality and improve profitability
  • Working with Industry Reps and PSSRs to develop total customer solutions that support sales efforts
  • College or university degree or equivalent experience
  • 3 to 4 years prior experience in a field position
  • Completion of the Caterpillar pre-field marketing training development program
59

Technical Representative Resume Examples & Samples

  • This position requires a college or university degree or equivalent experience
  • Completion of the Caterpillar developmental marketing training program
  • 4 to 6 years prior experience in a field position
  • Must be willing to travel extensively (at least one full week each month) as well as relocate based upon business needs
60

Technical Representative Avionic Resume Examples & Samples

  • The position is required on a 12-hour rotation
  • You possess an AME license or equivalent and a minimum of 10 years’ experience in an aircraft maintenance Environment
  • You have good knowledge aircraft maintenance manual (WDW,FIM, AMM, IPC, MEL, etc….)