Representative, Technical Service Resume Samples

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A Kertzmann

Armani

Kertzmann

8704 Anjali Island

Chicago

+1 (555) 847 2387

8704 Anjali Island

Chicago

Phone

p +1 (555) 847 2387

Experience Experience

Los Angeles, CA

Technical Service Representative WPS

Los Angeles, CA

Labadie LLC

Los Angeles, CA

Technical Service Representative WPS

Performing scheduled maintenance services
Provide technical consultation to customers and production process problem resolution
Provide variety of services including installation, delivery, and contract services to include
Working knowledge of boilers, cooling towers, and wastewater treatment systems
Provide onsite servicing to specified customers
On-demand repair of customer water systems, installation, and of troubleshooting electrical control panels
No immigration sponsorship offered for this role

New York, NY

Field Technical Service Representative

New York, NY

Wehner, Swaniawski and Zboncak

New York, NY

Field Technical Service Representative

Provide sales team and product management team with market intelligence and market trends
Works with the technical service team to develop long-term communication, product and service strategies
Work closely with Product Management and Sales to arrange product trials and product qualification of existing or new technologies
Supports sales forecasting, inventory management and expense budgeting
Assist sales representatives in the sales process, e.g. customer product evaluations
Provide technical support to customers and sales representatives both onsite and remotely
Perform product demonstrations

present

New York, NY

Senior Technical Service Representative

New York, NY

Hickle Group

present

New York, NY

Senior Technical Service Representative

present

Contribute to the development of lab goals and other methods to continually improve lab processes
Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance plans
Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance plans.
Maintain accounts by trouble shooting, introducing new products, as well as, reviewing customer KPI’s, equipment performance and application process
Actively support Nalco innovations and technology in the strategic district accounts where you provide service support to other District Sales Representatives
Develops strong relationships with customers and monitors overall customer satisfaction
Assist Sales Representatives with start-ups of new applications in both existing customers and in new accounts

Education Education

Bachelor’s Degree in Engineering

Brigham Young University

Bachelor’s Degree in Engineering

Skills Skills

Strong technical understanding of powder products, powder applications, and ideally a good knowledge of Axalta products
Analytical, methodical thinker with the ability to quickly understand and integrate the potential causes of a technical problem
Ability to adapt communication style and language to various audiences, environments and situations with customers and/or co-workers
Proficiency in Microsoft Word, Excel, Power Point desired, and Project Management software
Ability to understand target markets and competition in order to create value
Proficient in the English language – speaking, reading and writing
Experience leading and training others
Computer skills: Microsoft Office (Outlook, Word, Excel, PowerPoint), SAP
Interpersonal skills
Verbal and written communication skills

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15 Representative, Technical Service resume templates

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Nacs L Senior Customer Technical Service Representative Resume Examples & Samples

Handling internal escalations across multiple platforms and products
Providing real-time mentoring and coaching of Level 1 and 2 agents
Create and document knowledge within the knowledgebase whenever there is a gap
Deliver technical trainings to Level 1 and 2 Customer Support
Represent Customer Support in product meetings
Review technical release documents for accuracy and applicability
Test, evaluate, and reproduce defects reported and escalate to Product Management
Experience supporting multiple key products like Pearson Realize, SuccessNet, SuccessNet , SchoolNet, GradPoint, and SuccessMaker,
Preferred experience utilizing Development Systems of Record such as JIRA and/or Rally
Preferred three to five years of experience in efficiently resolving customer interactions
Excellent oral and written communication skills, with an ability to tailor communications to all audiences
Flexible team player with a positive “can-do” attitude
Ability to work collaboratively with cross-functional/cross-company teams
Proficient with setup, configuration, and troubleshooting PC and Mac computer hardware
Proficient with Windows and Mac desktop operating systems and Browsers
Working knowledge of Microsoft Office Applications Excel, Word, and Powerpoint
Working knowledge of Web technologies like Content Web Filtering devices and Proxies
Advanced customer-service skills related to customer satisfaction
Exceptional demonstrated coaching and mentoring skills

Senior Technical Service Representative Resume Examples & Samples

Ensures that all aspects of on-the-job safety are maintained, including compliance with Nalco Safety policies
Installs, commissions, maintains, and repairs water treatment applications
Documents and communicates completed services by providing clarity and value to the customer
1-2 years working in the trades (plumbing, electrical, mechanical)
Strong computer application literacy (including Microsoft Office Suite, Outlook, and ability to learn internal business systems)
Associate’s or Bachelor’s degree in an industrial, mechanical, or technical specialty
Knowledge of water filtration, domestic and condenser water systems, boiler systems, pipe design, instrumentation installation, and reverse osmosis
Experience managing installation projects

Technical Service Representative ES Resume Examples & Samples

Maintain good relationship with customers
The incumbent shall be trained and prepared in supporting after sales service water treatment for Refinery and Petrochemical clients in Singapore. The key duties will include
Providing basic service including water sampling, water analysis, and service report for selected customer
Equipment inspection and troubleshooting report
Working closely with technical consultant or marketing group to manage or optimize chemical consumption or usage
Manage various reports for both internal and external customers
Nitec OR Higher Nitec OR Diploma in any Engineering field
Nitec and Higher Nitec applicants must have technician experience of at least 1-3 years
Fresh diploma holders can apply as well
Must have taken Chemistry in O level or N Level
Valid Manual Driving License
Excellent Verbal and Written Communication Skills
Can work in a high pressure and physically demanding environment
For Males: Must have completed National Service
Good process experience in a Refinery or Petrochemical plant

Technical Service Representative WPS Resume Examples & Samples

Ensures safe execution and delivery of all service and operations
Provide variety of services including installation, delivery, and contract services to include
Delivery of DI exchange tanks
Installation of pretreatment equipment and standard Nalco control equipment
On-demand repair of customer water systems, installation, and of troubleshooting electrical control panels
Performing scheduled maintenance services
Coordinating & completing tower cleaning and coil cleaning jobs
Supervising hourly personnel and contractors in completing projects
Communicate professionally with our customers, sales representatives, and corporate staff
Complete weekly/ monthly reports, purchase requisitions,
Maintenance tank inventory, water treatment equipment, parts and consumables, and office/ facility maintenance supplies
Travel within assigned territory
Provide onsite servicing to specified customers
Provide technical consultation to customers and production process problem resolution
5+ years of experience in a mechanical, electrical, or water treatment service capacity
2+ years of repair, troubleshooting, or field service experience
25% overnight travel required to support assigned customer accounts
Associate’s Degree (AAS) , or Trade School Certification, or Bachelor’s Degree (BS)
Class B CDL driver’s license
Experience with RO, UF, DI, Softening and control systems
Prior experience in a supervisory or leadership role
Practical computer application literacy (including Microsoft Office Suite, MS Visio and ability to learn internal business systems)
Keywords: Engineering, Service and technical, Service Engineer, Service and Chemicals, Service jobs, Field Service, Service Engineering jobs, technical service

Technical Service Representative Service Engineer Resume Examples & Samples

Assist Sales Representatives with plant surveys of prospective customers
Technical Degree or High School Diploma with industry experience
Bachelor’s degree in Science or Technical Specialty
Water treatment or specialty chemical industry
Working knowledge of boilers and cooling towers

Recon Technical Service Representative Resume Examples & Samples

Provide pre- and post-procedure support by organizing and inventorying products, instruments, etc
Occasionally deliver kits to and from account
Advise and counsel customers on their product needs, as appropriate
Effectively identify and troubleshoot instrument-related problems experienced by our customers both during and post-procedure
Act as technical liaison with Stryker manufacturing partners
Prefer 2+ years experience in a sales environment (medical or pharmaceutical industry)
Applied knowledge of business administrative and clerical procedures and systems (e.g., word processing, file management and record maintenance)
High School diploma. Prefer Bachelor’s Degree in business or a related technical field of study

Technical Service Representative / West Coast Resume Examples & Samples

Ensures that AkzoNobel customers are properly trained on the use and application of products, services and equipment
Works in collaboration with the Technical Consultant to educate customers regarding governmental and safety standards
Able to travel 60% of the time – primarily driving
Ability to problem solve
Ability to work independently for long periods of time and have
Must possess a valid Driver's License

Representative, Technical Service Resume Examples & Samples

Provide trainings to customers
Solve technical problems raised by customers
Take trainings by BASF
Provide products’ show
Help distributors to train their employees
Update the new information to distributors and customers

Technical Service Representative ES Resume Examples & Samples

Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance plans
Overnight travel required to support assigned customer accounts
Must have a valid Driver’s License and acceptable Motor Vehicle Record
Associate’s Degree or Trade School Certification
Years of successful technical service or field sales support experience
Prior experience that demonstrates a strong work ethic and ability to multi-task
Bachelor’s Degree in Science or Chemicals Engineering
0-3 years’ experience in repairing pumps or feeding systems
Possess mechanical/electrical skills
Enthusiastic, hardworking with good interpersonal skills
Experience in using MS office programs
Able to drive a car and possess a valid driving license
Candidates in a junior safety role in a Refinery or Petrochemical plant can also apply
Jobs, Field Service, Service Engineering

Technical Service Representative WPS Resume Examples & Samples

Bachelor’s Degree in Science or Chemical Engineering
Experience 0-3 years in water treatment, repairing pumps or feeding systems
Able to work independently as well as in a team
Computer literacy (Ms. Office, Outlook)
Fair command of English
Able to drive a car and possess a valid driving license

Field Technical Service Representative Resume Examples & Samples

Computer skills: Microsoft Office (Outlook, Word, Excel, PowerPoint), SAP
Coatings knowledge: Application, quality and performance requirements, defect identification
Problem identification, troubleshooting, root cause analysis and resolution
Verbal and written communication skills

Representative, Technical Service Resume Examples & Samples

Provide first-level technical service support for Ridge Tool distributors, customer, salesmen etc. in North America
Provides effective communication and accurate technical support through all means of communication
Accurately records call transaction for monitoring and reporting purposes
Provide product training to RIDGID-MNL employees if necessary
Work within the defined goals and contribute to process improvement initiatives and projects as identified by the supervisors and point of contact

Technical Service Representative, Sparwood Resume Examples & Samples

Be available for shovel build, commissioning stage, and follow-up repair and service
Research and troubleshoot technical issues
Technician qualification will be an advantage
Able to participate in machine building and commissioning phases of new equipment
Understand the operation and function of mining shovels, and be capable of accurately diagnosing problems
Possess proven experience troubleshooting mining machines while working in an outdoor environment plus demonstrated electrical proficiency on high voltage electrical equipment
Willingness to work overtime when required
Must be able to work with minimal supervision but also participate in the work of other mechanical and electrical journeymen and apprentices within the field environment

Senior Technical Service Representative Resume Examples & Samples

Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance plans.
Possible travel within assigned sales territory 5%
Associate's Degree or Trade School Certification
2+years of successful technical service or field sales support experience

Field Technical Service Representative Resume Examples & Samples

In conjunction with Sales, the Field Technical Service rep will participate in customer presentations to promote Axalta’s coating solutions and explain Axalta’s value proposition
Trouble shoot customer coating line problems and promptly get to the root cause(s) of the issue(s) while communicating progress with the customer’s technical and management teams
Clearly articulate and explain the technical issue(s) and propose an efficient resolution plan that can be implemented quickly and efficiently
Conduct customer line audits and write report focusing on areas of improvement and recommendations
Attend and take technical lead for customer project qualification trials and production startup
In collaboration with the R&D and Technical Service Labs, the Field Technical Service rep will lead Product Problem Report (PPR) investigations
Work closely with Product Management and Sales to arrange product trials and product qualification of existing or new technologies
Provide sales team and product management team with market intelligence and market trends
Attend and participate in powder coatings events, conferences, trade associations and shows. May require participation to committees
Technical degree but relevant powder coatings work experience will be considered in lieu of education
At least 5 years of experience in serving customers in the powder coatings industry in a technical function; Sales applicants will be considered with the conditions that they have the required technical qualifications for this position
Strong technical understanding of powder products, powder applications, and ideally a good knowledge of Axalta products
At least 5 years of experience in serving customers in the powder coatings industry in a technical function. Sales applicants will be considered with the conditions that they have the required technical qualifications for this position
Experience leading and training others
Proficient in the English language – speaking, reading and writing
Ability to adapt communication style and language to various audiences, environments and situations with customers and/or co-workers
40% travel (domestic, and in rare instances, international)

Field Technical Service Representative Resume Examples & Samples

We are looking for a freelancer located in (South-West) Netherlands for random, frequent irregular support. PPG cannot guarantee a number of jobs per month/year
We are looking for a freelancer who can support us in assistance in application of PPG marine coating systems during maintenance (drydockings, hold coatings etc.) and newbuildings
The Field Technical Services professional can offer assistance with the application/use of products and systems, in accordance with the specified standards and recommended procedures
Education : College / Polytechnic High School
Experience : Experience in the PMC industry is preferred
FROSIO or NACE level 3 is mandatory
Computer skills : MS Office applications (i.e. Word, Excel, Outlook etc.) / Internet Explorer / e- mail & Internet communication / PowerPoint etc
Language : Business English

Technical Service Representative Alabang Resume Examples & Samples

Working with field engineers to visit customers if the problem is more serious
Logging and keeping records of customer queries
Compile reports on overall customer satisfaction
Up-to-date technical knowledge
Have in depth understanding of software and equipment being used by the customer
Able to set priorities and multi‐task
Complete at least 2 years of college without back subjects

Neogard Technical Service Representative Resume Examples & Samples

Consult with architects, engineers, owners, contractors, distributors, and sales personnel on the selection and installation of NEOGARD products and systems
Process customer calls and inquires of various types
Resolve product and application related problems both internally and externally
Make field visits for a variety of reasons to include but not limited to training, inspection, failure analysis, and gaining personal experience
Coordinate product trial activities internally and with customers in the field
Assist Warranty Department with evaluation and execution of job warranties
Schedule, plan, purchase, create a variety of special samples as needed for various special requests as third party submittals, R&D mockups, pre field testing of trial products, demonstration panels, etc
Prepare samples for testing related to certification and credentials
Occasionally assist in drafting and reviewing technical literature such as guide specifications, technical data sheets, application manuals, troubleshooting manuals, etc
Travel on demand which is a basic job requirement for all Technical Service positions
Maintain a cost conscious attitude toward company expenditures and submit expense reports and other paperwork accurately and on time
Follow department and company procedures and comply with processes set forth in the JONES-BLAIR Company ISO 9001 quality certification
Present a professional appearance at all times
Working knowledge of field practices
Spanish/English bilingual required
Working knowledge of construction industry practices
Bachelor’s Degree preferred. Will accept direct industry experience in lieu thereof
Minimum 5 years construction industry experience required
Working knowledge of common roofing practices
Must be a legal driver in the USA prior to and at all times of employment
Roof coatings knowledge
Waterproofing and Flooring coatings knowledge
Construction practices and preparation of concrete, metal, and other substrates for coating applications
Roof leak diagnostics
Good working knowledge of Microsoft Word, Excel, PowerPoint, Outlook and CAD experience

Senior Technical Service Representative Resume Examples & Samples

Travel regularly to meet with customers
Perform various types of physical testing in the laboratory for the ongoing needs of technical service work related to customer projects
Perform strength testing, physical testing, and record keeping with accuracy, thoroughness, promptness, and consistency
Interface with all laboratory personnel and the commercial team
Contribute to the development of lab goals and other methods to continually improve lab processes
A BS degree in Chemistry or other science-related field
Strong math and computer skills
Able to work independently with little or no supervision
Must have at least 5 years laboratory experience working with construction products, specifically Portland cement-based mortars. Must be familiar with formulating and testing mortars
Must have excellent communication skills so that information can be conveyed to customers in a clear and precise manner both verbally (e.g., making presentations) and in writing
Must be willing and able to travel up to 50% of the time. May include some international travel. In addition, if working outside of Brewster, NY area, approximately one week per month would be spent in Brewster
The work environment requires sometimes moving objects or boxes weighing up to 50 pounds
LI-ABN

Field Technical Service Representative Resume Examples & Samples

Supports sales forecasting, inventory management and expense budgeting
Work closely within customer coatings operations to ensure that customer needs and product requirements are being met
Complies to the Assembly Plant Service Process in the customer’s plant
Maintains a productive and profitable customer relationship
Works with the technical service team to develop long-term communication, product and service strategies
Communicate management of change (MOC) activities within the customer environment that impacts the successful use and marketability of BASF products
Contribute to the customer’s Product Design Reviews to achieve product introduction goals
Interface with other BASF groups for issues regarding customer technical service
Support complaint investigation, analysis, and problem resolution organization through LWR (Lab Work Requests) and NCM (Non Conformance)
Participate in the site Technical Service Team EHS Safety Program
Identify and communicate the customer needs to the internal organization
Support and participate in launch activities
Will work out of the Honda Alliston Assembly Plant
Degree in technical/scientific fields is required
Must possess knowledge of coatings, coatings application, and performance requirements
Must possess good interpersonal skills, mechanical aptitude, and basic computer skills
Must have knowledge of 6-Sigma/SPC programs
4-6 years experience with background in technical/sales/marketing/product engineering/ and/or product launch required
Experience in a Product Development Group that included customer interaction preferred
Participation on a team giving input to product development and/or launch preferred
Experience supporting presentations about products for customer acceptance preferred
Experience resolving key product performance issues at customer’s facility preferred

Senior Technical Service Representative Resume Examples & Samples

Maintain accounts by trouble shooting, introducing new products, as well as, reviewing customer KPI’s, equipment performance and application process
Develops data relative to marketing trends by evaluating product and service marketability in terms of customers needs
Builds relationships with key decision makers and acts as a liaison with customers and BASF staff
Conducts customer meetings and paint clinics
Resolves customer complaints
Product training
Maintains up-to-date understanding of industry trends and technical developments that affect target markets
Establishes and maintains industry contacts
Determines customer satisfaction with products and services and documents any concerns to supervisor
Develops and maintains communication in a cooperative and professional manner with all levels of BASF staff and customers
Manages assigned budgets in a timely and effective manner
Ensures that all safety rules are being adhered to. Stands as an example by wearing proper equipment when demonstrating products
Provide timely and accurate reports to designated supervisor
Ability to travel over night 80% of the time
All other duties as assigned by supervisor
High School Diploma or GED and a minimum of 5 years of experience in the service, application (painting) or sales of coatings and related products
Must possess working knowledge of paint, and associated supplies/equipment used in the Manheim/Dentwizard market
Demonstrated successful problem solving skills
Excellent oral and written communication skills. Excellent customer relation’s skills. In depth knowledge of target market and customers
Willingness and ability to travel overnight 80+% of the time
Computer experience with basic knowledge of Microsoft Office, Internet and Email
Bi-lingual language skills a plus

Hot Cast Elastomer Technical Service Representative Resume Examples & Samples

Become fully proficient and knowledgeable with our urethane MDI based hot case elastomer systems and dispensing machine technology
Provide excellent technical support; this may involve traveling to customer sites and occasionally host our customers as needed
Partner with our Business Manager to ensure our customers’ concepts and ideas are a commercial success. This will be achieved by ensuring all short term project milestones are met and customer concerns are resolved in a timely manner
Maintain industry knowledge of all Polyurethanes developments within the Hot Cast Elastomers application area and to communicate the novel technical ideas that you generated within the hot cast elastomer Global Technical Team
Ensure all activities are carried out in accordance with our Safety, Health and Environmental procedures
Bachelor’s degree in a complimentary technical discipline
4 years of previous urethane chemistry experience (standard concepts, practices, and procedures of urethane chemistry)
Willingness to travel 30% - 50% of the time (domestic and international)
Previous experience operating dispensing machines and their repair is strongly preferred
LI-GF-1*

Rock Tools Technical Service Representative Resume Examples & Samples

Secondary School Diploma
Post-secondary education in a technical field is an asset
Minimum 3 years’ experience in a related industry
Valid driver’s license with a safe driving record
Knowledge of the relevant industry and ability to develop knowledge of customer business processes
Strong computer skills: MS Office (Word, Excel, Power Point and/or Access)
Ability to travel as required up to 50% within the assigned territory
Eligible to legally work in Canada

Senior Technical Service Representative Resume Examples & Samples

In conjunction with channel partner and Toro Customer Care teams, helps develop requirements for technical field automation tools, process improvements and enhancements. Keeps abreast of changes and new developments in products and technology to address constantly changing needs
Serves as an internal liaison to rapidly resolve issues for aftermarket operations managers, regional contact center(s) and channel partners with appropriate internal departments such as engineering and the Commercial Technical Assistance Center
Provides phone support to the regional contact center(s) with live subject matter expertise as required/
Creates technical training video scripts for translation
Travels with aftermarket operations managers to help ensure their technical product knowledge is current and technical skills are continuously improving
Authors technical articles in the knowledge management solution
Performs technical classroom training for Toro certification, at channel partner locations and other venues as required
Assists with product issue resolution in the field as required. May be dispatched to the field on an emergency basis
Will provide on-site tournament support as required
Will respond to and resolve live cases in the CRM system as required
Attends appropriate internal meetings at Toro to remain abreast of new product development, engineering changes and new technology
Communicates with International technical community to help ensure minimal redundancy and consistency of technical knowledge
Assists the Toro legal team with accident investigation as a product subject matter expert as required
Associate’s degree in a technical discipline or equivalent, Bachelor’s degree preferred
4-6 years field service experience or in a related area
Extensive Commercial product knowledge
Excellent public speaking skills
High degree of technical and diagnostic aptitude with solid understanding of complex technologies such as hydraulics, electrical, electronic, electrohydraulic controls and powertrain systems
In-depth knowledge and significant experience in

Field Technical Service Representative Resume Examples & Samples

Install Immunoassays on various clinical chemistry analyzers
Provide technical support to customers and sales representatives both onsite and remotely
Perform product demonstrations
Provide product training to customers, sales representatives and other staff
Ensure onsite technical support coverage for assigned territory
Support sales in customer retention and securing new business
Troubleshoot and resolve customers’ technical problems both onsite and remotely
Assist sales representatives in the sales process, e.g. customer product evaluations
Represent the company at trade shows and conferences
Act independently to determine the appropriate methods and procedures for new assignments
Bachelor’s degree in chemistry or equivalent work experience
Medical Technologist degree is a plus
2 to 5 plus years related laboratory experience or technical support is preferred
Experience in Drugs of Abusing testing is highly desirable
Willing to travel up to 85% of the time and on short notice
Willing to take customer calls after hours
Ability to work independently with good time management skills
Must have good organizational and communication skills
Proficient in Microsoft Office programs
Proficient in using EP Elevator software program
Ability to prioritize multiple responsibilities and assignments
Must be a flexible team player with a “can do" attitude
Must be able to lift/move up to 25 lbs. minimally

Senior Technical Service Representative Resume Examples & Samples

Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance and continuous improvement plans
Actively support Nalco innovations and technology in the strategic district accounts where you provide service support to other District Sales Representatives
2 years industrial work experience
Chemical Engineering Preferred
Experience with refinery safety programs
Prior experience that required excellent organizational skills

Field Technical Service Representative Resume Examples & Samples

Bachelors or associates degree required
2 years of experience working with automotive OEMs on a technical level or relevant experience required
Coatings experience preferred
Computer skills: Microsoft Office (Outlook, Word, Excel, Powerpoint), SAP

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