Fulfillment Supervisor Resume Samples

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K Willms

Kianna

Willms

378 Satterfield Way

Chicago

+1 (555) 146 5378

378 Satterfield Way

Chicago

Phone

p +1 (555) 146 5378

Experience Experience

San Francisco, CA

Fulfillment Supervisor

San Francisco, CA

Lehner-Cartwright

San Francisco, CA

Fulfillment Supervisor

Establish work procedures and processes that support company and departmental standards, procedures, and
Sets high standards and motivates people to meet objectives, enjoys floor training and developing a team
Oversees training and development of employees directly and indirectly managed and makes effective staffing decisions
Create and maintain high quality work environment so team members are motivated to perform at their highest level
Provide continual evaluation of processes and procedures
Oversees operational efforts as the volumes dictate and drives Continuous Improvement activities
Willingness to work overseas for up to 4 weeks per year

Houston, TX

Customer Fulfillment Supervisor

Houston, TX

Bogisich Inc

Houston, TX

Customer Fulfillment Supervisor

Proven problem solver with strong attention to detail
Executes and monitors asset protection and safety controls; maintains quality assurance standards; oversees safety and operational reviews while ensuring compliance with Walmart policies and procedures and with established safety, security, sales, financial and record keeping procedures and practices. Anticipates and proactively responds to compliance issues, including shrink control
Coordinates activities of online grocery fullfilment Associates while involving them in total box operations. Additionally, acts as a champion to inform and involve all store Associates with the online grocery business
Exhibits behaviors that support the organization’s mission and core values. Participates in continuous improvement initiatives by suggesting changes including but not limited to operational procedures, productivity standards and efficiencies, customer satisfaction, safety, working conditions and quality standards
Participates in the recruitment, selection, training and development of all online grocery fullfilment Associates
Acts as role model demonstrating the importance of high quality standards, accuracy and adhering to strict safety and food hygiene standards necessary for customer satisfaction
Lead a large and diverse team of Customer Fulfillment Representatives and Leaders; provide individual coaching, mentoring, and training to quickly develop talent and cultivate an environment of inclusiveness and teamwork

present

Detroit, MI

Kitting / Fulfillment Supervisor

Detroit, MI

O'Conner, MacGyver and Ryan

present

Detroit, MI

Kitting / Fulfillment Supervisor

present

Develop and implement quality controls to maintain 6-Sigma levels of quality performance
Inspect physical condition of warehouse and implement any repairs/improvements necessary
Perform daily analysis of project status and adjust accordingly
Promote environment of continuous improvement
Promote and maintain a safe work environment ensuring compliance with company safety policies
Select and train high quality employees to provide a resource for future growth
Review and direct the activities of direct reports to maintain efficient flow of all orders through distribution center

Education Education

Bachelor’s Degree in Business

California State University, Northridge

Bachelor’s Degree in Business

Skills Skills

Highly organized and ability to adapt quickly to changing priorities
Detail oriented, with strong organizational skills
Ability to empower and develop a team
Ability to work in a fast-paced environment, handle multiple priorities and learn
Strong interpersonal, and communication skills
Creative and have strong experience in retail merchandising in ready to wear or home products
Strong leadership, interpersonal and communication skills
Ability to work as part of a team, and take initiative independent of direct supervision; self starter
Enjoy meeting and interacting with customers; demonstrates an energetic and

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15 Fulfillment Supervisor resume templates

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Operations Supervisor E-comm Fulfillment Resume Examples & Samples

Bachelor’s or advanced degree
Strong interpersonal communications skills
Working knowledge of Radio Frequency technology, Windows, and Microsoft Office
Flexibility in hours to support multi-shift operations

Gap Fulfillment Center Operations Supervisor Resume Examples & Samples

Coordinate day to day work activities to ensure operational goals and objectives are met
Interact with management and cross-functional teams to resolve issues effecting operations
Ensure that all employees are trained on matters of; safety, operation standards, and department goals, have the necessary tools, equipment, and supplies to perform necessary functions
Review individual performance and attendance trends and help the Manager with the counseling process
Ensure compliance to all company policies
Microsoft Excel, Word, PowerPoint and Access

Supervisor Internet Fulfillment Resume Examples & Samples

Track/control spending within operating budget
Develop, implement and facilitate processes that focus on achieving measurable improvements in production efficiency and quality
Drive safety initiatives in the department
Utilize systemic functions to successfully initiate all outbound processes
Ensure adequate staffing, equipment and space utilization to fulfill production goals during both peak and non-peak periods
Assist Manager of Warehouse Management System in testing, monitoring and maintenance of WMS software

Fulfillment Supervisor Resume Examples & Samples

Plan, organize, and control activities of team and communicate clear expectations regarding department and individual goals
Identify barriers to performance and identify/analyze root cause and effect and develop action plans to resolve
Conduct daily interaction with team leaders and staff to provide feedback on performance, progress toward goals, safety topics, operational results and business updates and seek input from staff on methods to impact efficiency, accuracy, and safety

Fulfillment Supervisor Resume Examples & Samples

3 to 5 years supervisory/management experience in an automated distribution environment
Experience in the Fulfillment environment is a plus
Prior experience with automation in a high volume / high value warehouse environment
Ability to measure team targets against overall site target on a daily basis

Operational Fulfillment Supervisor Resume Examples & Samples

Receiving Supervisor is to monitor all inbound processes - executing SOPs, ensuring timely and accurate receipt of inbound freight at the outlined Service Level Requirements
Building partnerships with corporate logistics team to guarantee timely and accurate communication which includes resolution of shortages/overages, discrepancies and ASN issues
Participating in developing tools and analyzing existing documents to forecast workload and allocate resources as required to maximize production and efficiency
Ensuring proper scanning and placement of cases into reserve racks in a timely manner in accordance with the SOP
Maintaining files necessary for inbound tracking purposes
Cross training the receiving team in all functions of receiving, as well as other departments to ensure associates are well versed in standard warehouse activities
Participating in daily staff meetings to keep the Operations team abreast of shifts, ensuring priorities and keeping communication open and continuous
Safeguarding company equipment and its operational fitness, as well as ensuring that operators meet and exceed minimum company standards for all necessary licenses
Partnering with other departments and associates to troubleshoot issues and produce a resolution process to ensure service outcomes are met and exceed expectations
Maintaining a safe work environment and actively participating in the company safety program
Assisting in the selection and training of qualified associates. Partnering with the Operations Manager and Human Resources Department regarding reviews, interviewing, hiring, terminations, and corrective counseling within the DC
Maintaining a safe and clean department in compliance with OSHA standards
Must be able to think outside of the box and apply common sense; understanding to carry out instructions, furnished in written, oral or diagram form
Strong written and verbal communication skills and ability to communicate with all levels of the organization
Functional understanding of day to day planning
Ability to prioritize and follow up on numerous daily emails in a professional manner

Fulfillment Supervisor Resume Examples & Samples

The ability to work independently, efficiently and under pressure
Proven experience in Retail and/or Theatre Environment
Experience with shrink & inventory reporting
Experience with 3rd party relationships
Effective listening skills
Flexible in working hours and conditions- Monday through Friday, occasional nights and weekends during holiday peak periods
Adaptable to change
Enthusiastic
Computer skills including Microsoft office, Word, Excel, and PowerPoint and PEM software, MAC Photoshop
Experience using a POS /Retail system
Experience invoicing
Experience ordering inventory, maintaining physical stock and fulfilling orders
Experience working in a warehouse or shipping/stocking environment preferred

Fulfillment Supervisor Resume Examples & Samples

Cross train all associates to pick and fill orders for all store products
Ensure all procedures, policies, exposure standards and shortage awareness are thoroughly understood
Follow up with team members to ensure process is followed. Challenge associates on all “zero” items that show stock in fulfillment location
Check the Connect Ship(shipping system) to ensure that the file is uploaded daily to ups/endicia
Verify that all returns are being completed within a 24hr time frame from receipt in the fulfillment area

Supervisor CB Fulfillment Resume Examples & Samples

Provides supervision and direction for technicians involved in installation, disconnect, upgrade and migrations at customer premise applicable to complex services for all CB products and services which generally involve custom design and not HFC
Supervises all activities, personnel and technical issues associated with provisioning service for commercial customers by identifying, prioritizing and confirming resolution of reported problems
Develops and implements technical service restoration and troubleshooting procedures for identifying, testing and diagnosing customer premise installation issues
Supports ongoing training of personnel to ensure their proficiency meets standards for support of all systems and solutions
Evaluates and recommends changes to commercial fulfillment procedures as part of an ongoing assessment of daily operations
Provides input into appropriate fulfillment processes to deliver a quality internal and external customer experience through effective development, operational support, tools, consistent methodology, continuous improvement and metrics
Assigns work, sets completion dates, ensures appropriate coding, tracking and approval of time, reviews work and manages performance in accordance with organizational policies, procedures, and performance management processes. Provides adequate staffing and coverage through on-call and event scheduling
May provide input on decisions impacting compensation for team members
Responsible for capital & expense tracking, to include appropriate coding of invoices
Coaches and develops people resources to maximize strengths and develop strong, collaborative partnerships within the Technology organization and across business functions. Advises and coaches team members on procedures, technical problems, priorities and standard methodology
Maintains awareness of business, technical, operational, architecture and infrastructure issues and acts as sounding board or consultant to aid in the development of creative solutions

Fulfillment Center Operations Supervisor Resume Examples & Samples

Exceptional written communication and grammar
Work in a fast paced and physical environment under various temperatures
We do the different and remarkable, we Break Trail
We don’t sit around and think about it, we Get it Done
Our passion is our rock but we live to hit our goals, we Balance Performance and Passion

Fulfillment Centre Supervisor Resume Examples & Samples

Participate with the facility managers in the hiring of skilled associates
Represent the Fulfillment Center/Staples in a professional manner, promoting Staples policies and programs and approaching challenges in a positive manner
Understand all safety procedures; ensure safe work practices are followed and maintain a safe work environment

Fulfillment Supervisor Resume Examples & Samples

Be a visible leadership presence in the depot for the Fulfillment team
Flexible hours to support customer requirements
Establish and administer employee selection guidelines & assist in hiring decisions
Establish and administer employee performance evaluation guidelines & promotion criteria
Create and administer employee development opportunities
Utilize Fulfillment team creativity to drive depot improvements
Reward and celebrate employee achievements
Measure and improve KPIs for team performance in quality, efficiency and safety
Facilitate a lean 6S depot culture with team values of openness, courage, respect, focus and commitment
Assist in implementation of continuous improvement initiatives
Accountability for ensuring the Fulfillment team meets goals
Ensure Fulfillment team has functional equipment to perform job efficiently and safely
Flexible hours to support customer requirements (Normal Shift is 1100a-830p Mon-Fri)

Fulfillment Centre Supervisor Resume Examples & Samples

Achieve performance goals and objectives in the areas of productivity, accuracy and expense control, as depicted by the budget analyze and conceptualize methodology
1 to 3 years of work related experience in a warehouse environment is required
Bachelor’s Degree and/or equivalent experience
Experience and working knowledge of warehouse systems, processes and productivity standards (WMS - AS400, computerized systems, SPC – statistical process control – and related ability to recognize, articulate and address variances in processes)
Knowledge of personal computer (PC) applications
Eagerness and ability to learn - absorb new information quickly
Positive associate relations skills; ability to direct, coach, support, and delegate and maintain morale
Demonstrated responsibility, maturity and leadership ability

Customer Fulfillment Supervisor Resume Examples & Samples

Participates in the recruitment, selection, training and development of all online grocery fullfilment Associates
Leads Associates by communicating operational direction and initiatives. Drives engagement, recognizes and rewards accomplishments and provides opportunities for professional growth. Identifies high-potential associates, providing training and development to increase capability
Acts as role model demonstrating the importance of high quality standards, accuracy and adhering to strict safety and food hygiene standards necessary for customer satisfaction
Coordinates activities of online grocery fullfilment Associates while involving them in total box operations. Additionally, acts as a champion to inform and involve all store Associates with the online grocery business
Assists in the pick and load process as required by business needs through efficiently picking and assembling orders from various temperature areas with great care and quality in mind to achieve “On Time” delivery to customers
Executes and monitors asset protection and safety controls; maintains quality assurance standards; oversees safety and operational reviews while ensuring compliance with Walmart policies and procedures and with established safety, security, sales, financial and record keeping procedures and practices. Anticipates and proactively responds to compliance issues, including shrink control
Exhibits behaviors that support the organization’s mission and core values. Participates in continuous improvement initiatives by suggesting changes including but not limited to operational procedures, productivity standards and efficiencies, customer satisfaction, safety, working conditions and quality standards
Demonstrates flexibility in completing /adjusting to work assignments based on customer requests and meeting daily delivery schedules and the needs of the business. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Previous working experience in a Retail environment is an asset

Supervisor Fulfillment Resume Examples & Samples

Assists in the development of departmental goals and objectives to assure effective administration and implementation
Core knowledge of Resource Management
Knowledgeable of Microsoft Office Products
Quota Management experience
Quota Tool experience
Knowledgeable of Manpower Applications
Ensures compliance with NCTA standards
Must be able to work nights and weekends, variable schedule(s) as necessary

Orders / Fulfillment Supervisor Resume Examples & Samples

Bachelor’s Degree in Business or equivalent from an accredited four-year college or university
Four or more years of professional related experience in operations and payroll; or any equivalent combination of education, experience, and training that provides the required knowledge and abilities to do the job
Excellent organizational and prioritizing skills
Accountable for virtual fulfillment of the ALEKS product in the markets of K12, Latino America, Chemistry, Corporation-Industry-Government, and Tutorial customers
Hands-on experience with driving efficiency and excellence throughout department functions; by developing and implementing order processes and strategies that supported better communication between internal departments and customers’, as well as significant improvements to internal systems, and team productivity
Active member of MHE Management work groups to monitor and evaluate the system design and features
Manage Employee Metrics to define and monitor performance and productivity standards (Excel)
Support advancement of high-potential staffers by creating growth plans within the department
Responsible for all customer-facing communication involving policies, FAQs, and order info via the website
Maintain training material and coordinated training sessions for internal and external departments
Analyze customer and sales trends to escalate concerns to appropriate business segments
Using various internal Admin tools and applications to helped online students and faculty members (K12 - University) understand, utilize, and troubleshoot software related questions/concerns of the ALEKS program
Act as primary contact for priority customers
Assist developers in communicating bugs in the math tutoring software for resolution

Kitting / Fulfillment Supervisor Resume Examples & Samples

Promote and maintain a safe work environment ensuring compliance with company safety policies
Select and train high quality employees to provide a resource for future growth
Optimize all department processes to achieve maximum efficiency
Promote environment of continuous improvement
Develop and implement quality controls to maintain 6-Sigma levels of quality performance
Project labor requirements and flex to accommodate business needs
Review and direct the activities of direct reports to maintain efficient flow of all orders through distribution center
Adjust traffic patterns of materials and products to accommodate customer needs
Achieve effective organization and operation of the warehouse department to meet business objectives and customer needs while maintaining minimized cost levels
Maintain a clean, organized warehouse
Inspect physical condition of warehouse and implement any repairs/improvements necessary
Perform daily analysis of project status and adjust accordingly
Communicate both internally and externally for items such as status updates, customer requests, and forecasts
Other duties and special projects as assigned
4 year college diploma or equivalent work experience
3 – 5 years warehouse experience
Mathematical aptitude
Computer skills related to analytics, planning, reporting, and management
Planning and organizational skills
Ability to deal effectively with and motivate employees
Specialty in field related to process improvement, optimization, engineering, or planning

Fulfillment Supervisor Resume Examples & Samples

Producing novel and unique concepts for merchandise presentation
Producing quality work in a consistent, timely and organized manner
Completing projects on time and being responsible for the project from start to finish
Understanding and upholding Bloomingdale's high standards of merchandise presentation as they apply to placing product on the selling floor
Be familiar with all markdowns, special promotions, clearance and advertised merchandise
Creative and have strong experience in retail merchandising in ready to wear or home products
Detail oriented, with strong organizational skills
Strong interpersonal, and communication skills
Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
Ability to work as part of a team, and take initiative independent of direct supervision; self starter
Previous retail or related design or fashion experience preferred
Flexibility with schedule, dependent upon business needs

Omnichannel Fulfillment Supervisor Resume Examples & Samples

Manage the day-to-day operations of a team of Portal Specialists to ensure excellent customer service and satisfaction, adherence to standard operating procedures, and high-efficiency completion of tasks
“Own” the operations and development for the Ashcomm fulfillment portal including IT development, standard operating procedures, ongoing training for all stores of any new functionality and on-boarding of licensees including training of new stores
Management of user IDs and passwords for the portal
Set-up new RDCs for any new licensees or new warehouses for existing licensees and close RDCs for any changes in any existing locations
Manage annual renewal process and periodic of the Ashcomm Fulfillment Agreement. This includes recommendations on updates to current SLAs and new SLAs
Manage decision tree for zip code allocations including maintenance of current process and future enhancements
Make decisions and solve problems by analyzing information and evaluating results to optimize store fulfillment. This includes managing the escalation process for any poor performers
Drive change and encourage growth by providing guidance and support to employees; aid employees with difficult customers and situations by coaching them and demonstrating effective and professional communication with internal and external customers at all times
Collaborate with the IT department on current system functionality, including bug management, as well as system improvements
Communicate with store community changes to the portal and recommendations for improvement to current process
Assist management team with new marketplace initiatives
Stay current with new Company products and services
Work with multiple departments to solve issues
Analyze data and statistics to manage store fulfilment performance including reporting to key stakeholders
3 years experience
Strong project management and creative thinking skills
Document management system
Handle multiple projects simultaneously within established time constraints
Strong skills in agility, along with the ability to pivot easily when directions and priorities changes on short notice
Perform under strong demands in a fast-paced environment
Work professionally with customers and co-workers to efficiently serve our customers, treating both with enthusiasm and respect
Display empathy, understanding and patience with employees and external customers

Fulfillment Supervisor Resume Examples & Samples

Supervise team of Fulfillment Specialists, including establishment of performance goals and career development plans
Implement and continuously improve policies, procedures, work instructions and guidance documents related to the Procurement function in the Global Supply Chain (GSC) unit
Maintain staffing capacity to promptly process a wide range of health commodity DOs and POs
Coordinate assignment and processing of DOs and POs; coordination of Quality Control inspections and transport with Deliver/Return team
Ensure on-time deliveries to final destinations by tracking supplier manufacturing cycles and prompt PSM coordination
Continuously identify emergency, or critical POs that require management intervention, collaborating with USAID, Country Programs, and suppliers as required
Ensure visibility of PO status for all Task Orders to internal and external stakeholders, including USAID, GHSC-PSM Country Programs and GSC teams
Collaborate with GHSC-PSM Quality Assurance/Quality Control team regarding quality control requirements for orders
In coordination with Supplier Management Team, liaise with vendors as needed to ensure collaborative and efficient collaboration with PSM
Implement DO and PO dashboards enabling visibility of in process DOs and POs. Provide feedback to USAID, Managing Directors and Country Managers on RO, DO and PO cycle time performance metrics
Work with Risk Management to continuously improve and streamline procedures for DO and PO approvals
Collaborate with GHSC-PSM on continuous improvement of GSC systems and tools
Support continuous improvement of GSC business processes
Provide short term technical assistance and/or capacity building to field offices, as necessary
Minimum 7 years of procurement, supply chain, and/or technically relevant work experience
Solid understanding of USAID and other Federal Acquisition Rules and Regulations
Previous Management experience in fast-paced team environment
Demonstrated ability to communicate clearly and concisely both orally and in writing, and lead presentations, training courses, and effective meetings
Solid experience in vendor management and supplier relationship building
Previous experience with pharmaceutical industry preferred
Experience living or working in developing countries preferred
Willingness to work overseas for up to 4 weeks per year
Strong knowledge of MS Office applications
Demonstrated integrity, independent thinking, judgment, and respect for others
Foreign language fluency desired

RLS Fulfillment Supervisor Resume Examples & Samples

Rapidly acquire and demonstrate operating knowledge of all available processing equipment and processes
Proficient in people and resource allocations
Proficient in the knowledge of work order processing related and inventory controls
Ability to motivate others to meet demands established by the schedule
Good oral and written reporting and communication skills
Good numerical and graphical math skills
Intermediate level user of Microsoft Excel and able to use Word, Powerpoint and Visio
Good Root Cause Analysis and Problem solving skills
Good team building skills
Good coaching and leadership skills
Demonstrated knowledge of receiving, picking, packing and or shipping processes
Controlling and monitoring use of company equipment
Training on use of company equipment and procedures
Data collection and publishing regarding shipping facts
Opening and closing the building at the start or end of hours of operation
Provide and interface with agencies and contractors that Brightstar is affiliated with
Making sure personnel are in compliance with company policies
Setting goals and expectations for lead persons to complete tasks on time
Must ensure accuracy, completeness, and condition of orders. Supervises employees who count, weigh, and identify items in shipping department
Proficient in the knowledge of sales order processing related and inventory controls
Must be able to walk extensively during the workday, stand for extended periods of time, and safely lift up to 50 lbs
Must be able to wear required Personal Protective equipment (PPE) for extended periods of time
Computer work
Must be physically able to meet the tasks specified in accordance to Safe Working Instructions, Risk Assessments and without causing disruption to the area of work or other employees
Must be able to pass standard Brightstar pre- employment checks
Must show proficiency in the operation of all necessary equipment and processes
Experience utilizing a WMS
Minimum of 7 years distribution, shipping or warehouse experience
Previous supervisory experience
Spanish and English language preferred
High School Diploma Required
Associates or Bachelor’s preferred
Completed or willing to complete studies in Supply Chain, Operations or Six Sigma (to Green Belt Level) are preferred

Fulfillment Center Production Supervisor Resume Examples & Samples

Interacts daily with assigned staff in a supervisory capacity to maintain adequate staffing levels and consistent work flow to ensure all orders are processed accurately, timely and without damage
Timely completion of administrative duties to include; attendance and performance tracking, documentation of employee relations issues, recommendation of disciplinary action, staff scheduling and rotation of job duties
Coaches, trains, and develops 3-Deep employees to supervise staff members in all aspects of the order fulfillment process
Responsible for the direct supervision and development of up to 50 employees
Investigates and completes accident/incident reports. Follows up with injured employees on light duty status to ensure compliance with physician restrictions
Completes annual performance evaluations on direct reports and recommends merit recognition
Motivates and communicates with associates to ensure specified operational goals are met
Closely monitors accuracy/error rates within assigned zone/pack area and addresses at appropriate intervals
Occasionally demonstrates proper procedures to assist in maintaining workflow through a zone
Communicates frequently with support areas to include Inventory, IT and other FC operations/shifts
Ensures compliance of and holds associates accountable for all established procedures
Works in a performance management environment
Actively participate in your development plan and work to improve the engagement of your employees
Ability to stand and walk for the duration of the shift
Ability to climb stairs
Ability to lift up to 35-50 pounds
Ability to work in elevated work areas up to 28 feet high

Customer Fulfillment Supervisor Resume Examples & Samples

Lead a large and diverse team of Customer Fulfillment Representatives and Leaders; provide individual coaching, mentoring, and training to quickly develop talent and cultivate an environment of inclusiveness and teamwork
Create a culture of continuous improvement to ensure we exceed customer expectations and deliver on commitments both with our internal and external customers
Collaborate with National Contract Leaders, National Account Managers, and NSC Operations to establish standard operating procedures (SOP's) for all National Account customer programs supported by the NSC team; attention to detail should be given to order entry, open order report management (OOR), and expediting
Proactively engage Operations to drive accountability with the team members in delivering on NSC Dashboard metrics; take ownership of action plans to improve
Work with Operations Manager to create standardized customer dashboards to monitor and report performance on agreed upon KPI's with customer
Support the overall profitability of a customer program by actively engaging the National Account Managers, NCLs, and P&P team to alert them of low/negative margin orders, suppliers, and product categories needing attention
Engage and provide training to key branch locations which support national account customers to rollout SOP's and insure consistency in service level performance
5 years sales and/or customer service experience in distribution environment
Prior leadership experience with multiple direct reports
Experience managing large projects and meeting tight timelines
Proven track record for driving accountability with team and meeting business metrics
Possess strong leadership skills and hands-on approach to mentoring and training the customer fulfillment team members

Fulfillment Supervisor, Temporary Resume Examples & Samples

Produce Master List of Picks by pick list number and associate assigned to fulfill orders
Ensure that all items are matched to the sales-checks correctly and packed and shipped at the end of each day
Review daily Queue report daily to ensure all orders have been processed within the Connect Ship (shipping) system
Ability to empower and develop a team

Fulfillment Supervisor Resume Examples & Samples

Provide daily direction and communication to employees in a timely, efficient and knowledgeable manner
Provide continual evaluation of processes and procedures
Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers
Ensure employees have appropriate training and other resources to perform heir jobs
Create and maintain high quality work environment so team members are motivated to perform at their highest level
Establish work procedures and processes that support company and departmental standards, procedures, and

IT Fulfillment Supervisor Resume Examples & Samples

Manage and/or provide guidance to Support Services Staff. This includes overseeing request fulfillment, shipping/receiving, office administration, Tier II Support and PC staging
Directs and oversees the fulfillment process including packing and shipping preparations, ordering of new equipment, placement of equipment with our customers and the retirement of out dated equipment
Manage and ensure that optimal second level support is achieved from Tier II Support to the Service Desk staff
Supervise and oversee the Office administration functions including shipping and receiving
Supervise the PC staging process to ensure timely and accurate delivery
Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date
A minimum of 3 years management experience in a systems support environment is required, to include at least three year as a direct supervisor
Bachelor’s Degree or equivalent combination of education and experience in an IT related field is required
Proven experience in overseeing the direction, development, and implementation of support service roles
Direct, hands-on experience with Service Request Management or ITSM systems preferred
Previous experience working with software licensing desired
Good project management skills and/or substantial exposure to project-based work structures and ITIL experience
Knowledge of a banking environment a plus
Knowledge of applicable data privacy practices and laws
Strong technical documentation skills
Ability to present ideas in user-friendly language
Highly self motivated and directed
Keen attention to detail
Customer service oriented attitude
Excellent Quality Control Skills