Cib-transaction Processing Supervisor Resume Samples

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C Armstrong

Creola

Armstrong

20494 Durgan Plaza

Philadelphia

+1 (555) 215 8257

20494 Durgan Plaza

Philadelphia

Phone

p +1 (555) 215 8257

Experience Experience

Detroit, MI

Cib-transaction Processing Supervisor

Detroit, MI

Dicki Group

Detroit, MI

Cib-transaction Processing Supervisor

Manage day-to-day processes across staff members including providing regular feedback, performance reviews and career development opportunities
Assist the Transaction Processing Manager in the management of the team and in the oversight of day-to-day BAU operations
Overseeing daily workflow of specific workgroups and/or segments of the workflow process
Work with VCG Product Development team with the New Instrument Development process
Create statistics/metrics of all New Accts work processed for Management tracking purposes
Stakeholder Management – Daily in terms of exception management, performance, feedback etc
Foster and champion High Performance Culture where people are empowered to make decisions that affect their work/environment

New York, NY

Cib-transaction Processing Supervisor Manager

New York, NY

Fadel, Heller and Romaguera

New York, NY

Cib-transaction Processing Supervisor Manager

Adhere to bank’s internal processes (configuration management, change control, access to data & systems etc)
Actively seek and apply Process Improvements across the project
Developing and documentation of business flows benchmarking against firm wide operating models
Delivery management through vendors and internal entities
Perform cost benefit analysis to propose optimum future process to the business
Identifying opportunities and strategising business cases for senior management
Management of business user’s expectations

present

San Francisco, CA

Cib-transaction Processing Supervisor Team Leader

San Francisco, CA

Gerhold-Gleichner

present

San Francisco, CA

Cib-transaction Processing Supervisor Team Leader

present

Support the Process Manager in their mission to provide top quality operations in support of this global business
Perform all work in accordance to department procedures and within productivity processing and quality standards
Performance Management for direct reports
Flexible attitude towards working hours due to the demands of the working place
Perform all work in accordance to department procedures and are within quality standards
Verification of Team Members work on a daily basis and training of new hires
Taking Lead on process improvements and automation

Education Education

Bachelor’s Degree in Computer Science

Loyola Marymount University

Bachelor’s Degree in Computer Science

Skills Skills

Excellent detail orientation. Ability to delve into details with a view to solving issues and add value to existing functions
Strong proficiency with PC software. Knowledge of MS VBA and SQL would be an asset
Ability to translate ambiguously defined objectives into concrete actions and deliverables and manage their execution. Ability to look beyond stated objectives
Ability to think strategically, but have strong attention to detail
Strong delivery focus backed with good management, communication, leadership, interpersonal and influencing skills. Ability to work in matrix environment
Good PC skills (this includes a good working knowledge of all Microsoft desktop applications and all in-house systems that Brokerage use daily and monthly)
Good Knowledge on Microsoft Excel esp Pivot, macros, vlookup., writing basic macros would be an advantage
Ability to details and good interpersonal skills
Strong business knowledge i.e. Investment Banking, Retail & Commercial business including product, process and system knowledge
Good interpersonal and communication skills to ensure successful results when assisting users of varying knowledge levels

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Cib-transaction Processing Supervisor Clearance & Collateral Management Onboarding Resume Examples & Samples

Ensure all requests related to Account Set Up, Maintenance, Closures, Static Data Maintenance and Entitlements activities for our clients and regional service teams located in APAC, EMEA and WHEM are completed in a timely fashion
Typically responsible for daily activities of a group (individual contributors) in the CI area
Publish MIS/Performance score-cards to senior management on a daily, weekly and/or monthly basis
Analyze trends and engage product service groups in grass-roots discussions to mitigate such issues at a basic level
Participate in various department and team projects to exceed Client expectations
Engage with global counterparts to re-engineer the service delivery as per Client requirements
Duties and tasks are mostly non-routine, requiring experience to successfully accomplish tasks. Exercises judgment within broadly defined practices and policies
Makes recommendations on process improvements and provides guidance on more complex operating procedures
Sets up team meetings to review/address client concerns and opportunities
Analyzes and prepares reports and scorecards for management. In an individual contributor role, functions as a key contributor with demonstrated knowledge of area of specialization
Work closely with the Process Manager as well as the Team Members to ensure flawless service delivery to franchise clients
Knowledge on the capital markets & custody operation is a must
Has to be extremely client-focused and result-oriented in approach
Excellent Communication skills both Written and Verbal is must
Leverages knowledge to adeptly understand and address typical client exceptions
Strong metrics management and internal process control skills
Has strong people management skills and experience
Handles unexpected situations adeptly

Cib-transaction Processing Supervisor Resume Examples & Samples

Uses initiative and readily questions
Numerical thought process
Control orientated
Proficient use of PC software for document and worksheet preparation
Flexibility to work on holidays / extended working hours on high volume days, if required
Good written & spoken English communication skills

Cib Transaction Processing Supervisor Transfer Agency Resume Examples & Samples

People management experience of at least 5 direct and indirect reports
Working knowledge of Microsoft Office Suite
Working knowledge and proven experience with shareholder recordkeeping systems

Cib Transaction Processing Supervisor Senior Team Member Bangalore Resume Examples & Samples

Navigates systems quickly and accurately
Thorough knowledge of SOPs/related check points
Good PC skills including Microsoft office products (Excel, Word, Power point, Access)

Cib Transaction Processing Supervisor Direct Custody Clearing Resume Examples & Samples

Research & Announcement of all fixed interest events relevant to our client base
Record Date balancing and reconciliation
Disbursement of all payments of cash to clients
Liaison with Client Services on client inquiries and offshore team for resolution of reconciliation breaks
Assist with projects and new initiatives as and when required by the business
Thorough knowledge of the Australian Financial Market

Cib-transaction Processing Supervisor Resume Examples & Samples

Identify & escalate all error/exceptions on identification
Responds to routine queries/complaints
Comply with the firm's policies & SOPs
Commerce graduates with good academic record
Good time management skills

Cib-transaction Processing Supervisor Resume Examples & Samples

Ensure market and internal client deadlines are met
Play a leading role in the resolution of client impacting system and market issues
Stringent control procedures are adhered to and exceptions are escalated to Risk Management in line with agreed standards
Leverage and maintain appropriate contacts with operational peers in Melbourne and Wellington
Ensure any errors are documented and escalated, with worked through action plans to minimise the reoccurrence and any risk to JPM
Audit & Compliance
Understanding of Custody Business and Operations
Ability to demonstrate good collaboration with peers
Exposure to, and clear understanding of, the end to end fixed income process, as it applies in custody
Ability to manage all stakeholders both internal and external
1+ years experience in Custody Operations

Cib-transaction Processing Supervisor Resume Examples & Samples

Provide overall supervision / leadership to the staff during his/ her shift operating window
Review staffing and volume trends to ensure the optimal capacity plan is in place
Develop an environment of continuous focus on quantifiable productivity and quality
Constant and regular review of processes and performance with focus on improving departmental competency / performance rating
Regular reviews of procedures assuring new processes are documented
Identify business knowledge gaps and ensure everyone has ownership of deliverables
Constant and regular review for direct reports. Set expectations with direct reports, regarding positive motivation and leading through accountability
Masters Degree (e.g. CA, ICWA, and MBA) with 3 years of post qualification experience in similar environment or Graduate with Minimum 6 to 8 years — Financial Operations Processing experience, with a higher vintage and strong team management experience in similar environment
Experience and a strong working knowledge of various aspects of International Payment Processing Operations
Working/Expert Knowledge of SWIFTS & international payment conventions & practices is a must
Strong Interpersonal skills to be able to communicate internally & externally and at all levels
Excellent written & oral communication skills in English
Proven leadership and people management skills
Proven ability to build strong business relationships within the site and across the business
A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate
Ability to use creative problem solving techniques to solve business issues
An acute client focus
Strong PC, project management, and analytical skills
Knowledge of MS Access, Excel, PowerPoint, and Word
Experience of working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met

Cib-transaction Processing Supervisor Resume Examples & Samples

Provide overall supervision to the staff during his/ her shift operating window
Ensure that all work items are completed as per the agreed SLA
Monitor the exceptions and ensure that they are resolved in a timely manner
Identify opportunities for improving the efficiency of the process
Identify the training requirements of the team members and work with the PM on providing the required trainings
Establish excellent relationships with the client operations site with whom the team will need to interact on a regular basis
Prepare the weekly / monthly MIS reports
Track the changes to the procedures and ensure that the team is fully aware of the changes
Graduate with Minimum 2 to 4 years — Financial Operations Processing experience, with a
Strong team management experience in similar environment
Experience and a working knowledge of various aspects of International Payment Processing Operations. 2 years of experience in a back office operations of a reputed foreign bank or it’s processing arm/private sector bank/public sector bank as a supervisor would be beneficial
Working Knowledge of SWIFTS & international payment conventions & practices is a must
Good Interpersonal skills to be able to communicate internally & externally and at all levels

Cib-transaction Processing Supervisor Resume Examples & Samples

Learn the various systems used, processes performed, and reports completed by the Payments team
Learn the various types of research tools (outstanding debt, bank account guide, used by the team
Management of all payment-related material and processes within SLA and manage accuracy regardless of input point
Monitor and resolve overpayments
Research and resolve out of balance conditions in General Ledger accounts
Process customized reports as necessary
Coordinate and participate in process improvement initiatives
Ability to act as an advocate of the business
Process with accuracy, care and precision and aim for "zero defects" or no mistakes in work processed
Escalate issues timely to management
3-4 years of payments or banking operations experience
1-2 years of billing operations an advantage
Works collaboratively, shares information and effectively communicates with team members, departmental management and partners in Sales, Service and Product
Able to prioritize work and multi-task without making errors
Demonstrates analytical and problem solving abilities while possessing a mindset of accuracy and attention to detail
Process orientation with ability to understand upstream and downstream implications
Ability to understand billing processes and associated details
Ability to review individual's own work and the work of others to prevent errors from impacting client bills
Ability to understand how own work and the work of others impacts client bills
Ability to perform detailed research, resolve issues, close them out and follow up with the impacted partner about how matter was resolved or outcome of research
Ability to understand the nature of work and ask logical questions about whether or not what is being requested is what is intended
Courage to ask tough questions and ensure that unintended consequences do not impact client bills
Has strong analytical skills and is process oriented
Requires strong computer skills, including ability to use mainframe and common PC based software packages including MS Access, Excel, Word, and PowerPoint
Bachelor's degree in accounting or finance is preferred. Bachelor's degree is required
Must be fluent in English language: Verbal, written, and conversational

Cib-transaction Processing Supervisor Resume Examples & Samples

The job holder will be required to have or acquire an in depth knowledge of all processes operated by the Hub and a detailed knowledge of the service provided to each location in order that all deliverables and risks are managed effectively. This will also require the job holder to understand the differing fund structures operated in the different locations
The jobholder will be highly organised, prioritising work flow to execute and deliver to agreed deadlines, and will be able to communicate effectively, both verbally and written
The jobholder will ideally (but not necessarily) have had experience of working within a highly Regulated environment and will have or acquire a working knowledge of the (FCA) Regulations as they apply to UCITS schemes and they will understand the application of controls together with the ability to identify controls failures / gaps and make appropriate recommendations to remediate such gaps / failures
The jobholder will need to be flexible and able to deal with the ongoing changing needs of the Business in a positive way; they will be creative, decisive, a good communicator, organised and able to deliver timely, accurate, high quality work in challenging situations and with competing demands
The jobholder needs to be experienced on Excel and Microsoft Office functions. Other system experience also beneficial

Cib-transaction Processing Supervisor Resume Examples & Samples

Processing of all investor related activities
Carry out Know Your Clients checks on investors
Regulatory and Tax reporting for investors and the funds administered
The accurate processing and settlement of Cash

Cib-transaction Processing Supervisor Resume Examples & Samples

Reconciliation and payment of Execution brokerage to Brokers on OTC trades across all brokers, exchanges and currencies
Ensuring payment against invoice receipts in the given minimum turn around time
Liaise with Support groups like CCCG (Credit and Client Control), Client Services and resolving of Rate issues across all entities
Authenticating for trades against all exchanges making them good for payment
Achieving the stringent daily / weekly and monthly volume targets
Ensuring accuracy on Clearing payments and non disclosure of client information by preserving client confidentiality
Deal with sensitivity while dealing with each client due to their difference in relationship types
Researching on any queries/ requests sent by the Business Managers/ Execution Brokers / Client Support Teams and replying to the same with minimum response time
Establishing and maintaining excellent relationships with the Business Managers/ Execution Brokers as well as the people in the Client support groups
Taking active participation in process improvements and automation
Updating the MIS / KPI on a daily/ weekly/ monthly basis
Ensure Quality Control standards that have been set for all processes that are carried out in the team
Self-motivated and flexible with working hours
Excellent organizational skills with ability to identify and prioritize high value payments
Graduate with at least 1-2 yrs of experience, preferably in back office operations
Knowledge of derivative products and OTC trades
Good analytical skills and an eye for detail
Flexible team player with the ability to work under pressure and own initiative
Strong communications and drafting skills
Accurate and self motivated with good problem solving skills and project management skills
Flexible attitude towards working hours due to the demands at work place
Solid intellectual capacity for process improvements
Excellent Client focus and Client service practice
Excellent inter-personal skills
Able to work accurately and effectively under pressure
Strong time management skills required to meet the many internal and external deadlines
Will need to develop market product knowledge
Positive "can do" approach
Keeping management informed continuously of issues
Good PC skills (this includes a good working knowledge of all Microsoft desktop applications and all in-house systems that Brokerage use daily and monthly)
Automation expertise will be an added advantage

Cib-transaction Processing Supervisor Resume Examples & Samples

Managing data collation received from varying sources in differing formats
Data reformat and manipulation enabling identification of exceptions
Exception reporting to 13 T&F European locations
Control and population management
Developing a keen understanding of the unique business needs, securing a strong understanding of the processes
Gaining understanding of ongoing regulatory changes
Managing the day-to-day operations of the team and the team's deliverables
Providing support and assistance to individual team members
Able to demonstrate operations knowledge within financial services
The jobholder will be highly organized, prioritizing work flow to execute and deliver to agreed deadlines, and will be able to communicate effectively, both verbally and written
The job holder will be required to manage workload and deliveries within a team structure to ensure deadlines are met in conjunction with carrying out daily responsibilities
Able to give examples of strong time-management skills
Continuous process improvement adhering to technical innovation and market requirements
MS Office, Project and Visio skills essential
University degree essential (Finance / Management advantageous)
Academic Certification in Business Studies advantageous

Cib-transaction Processing Supervisor Resume Examples & Samples

Associates degree or equivalent business experience
Ability to pass an extensive US Government background check
Documented behavior supporting HPC
Proven leadership in a production environment
Prior/Recent Lockbox experience (Government, Wholesale or Retail)
Demonstrated organization and multi-tasking skills
Fluent with Microsoft Office Applications (Word, PowerPoint, Excel)
Fluent with MS Access a definite plus
Credit Check and Tax Filing History
Employment History and References
Proof of legal U.S. Legal Permanent Residence for 3 years

Cib-transaction Processing Supervisor Resume Examples & Samples

Regularly communicate with clients and their fund managers (in person, over the phone and electronically)
Degree in related technical area (such as Finance, Mathematics, Economics, Computer Sciences or Business)
Strong client servicing experience
Coding or report writing experience, ideally with logic-based database systems
Excellent financial market and instrument knowledge
Compliance reporting product knowledge
Strong analytical, organisational and problem solving skills
PC literacy, especially in Microsoft Excel

Cib-transaction Processing Supervisor Resume Examples & Samples

Main Role
Monitor and respond to email correspondence from In-country and both internal and external clients
Escalate issues as soon as identified
Complete all mandatory trainings assigned prior to set due date
Be a back-up for other processes of ACCO as long as no segragation of duty issue identified
Perform product verification tests (PVTs) on the system as and when required
Provide process improvements to enhance the system
Deliver on basic administrative tasks (i.e. Metrics reporting, FAST board updates)
Assist Team Leader and Manager in investigating and resolving issues whenever they occur
Basic knowledge of SWIFT messaging and how money moves
Basic understanding of the process and function as well as familiar with the exceptions found in the SOP
Main task : Maker of process
Familiar with the systems for the process and able to use the software efficiently in day to day operations. Main system : MTS, LVB, DIP
Knows basic queue monitoring and prioritization of transactions/tasks
Able to provide basic response to simple queries received
Uses the appropriate communication method to deliver message
Ensures that all email queries for the process are all answered at EOD
Escalate workload issues promplty with proposed solutions
Report to work as and when required and informing superiors in case of any challenges
Delivers service to customers consistently within service level standards
Develops and maintains a courteous, helpful & responsive relationship with customers
Essential Skills/Experience

Cib-transaction Processing Supervisor Resume Examples & Samples

Bachelor's degree (accounting or finance preferred)
0-3 years experience in a bank operations environment with direct exposure to accounting or equivalent college level course work, plus three years business experience in an accounting/Client servicing operations environment
Strong knowledge of accounting and finance with emphasis on balance sheet and operational proof and controls functions, with proven ability to manage volumes and details when working with figures. Demonstrated analytical skills and attention to details, highly organized and deadline oriented, are strengths
High Level of Client centricity, sound communication and Solution orientation
Excellent PC skills, proficient with MS Office suite of products, particularly MS Excel
Excellent written and verbal communications, as well as interpersonal skills
Assertiveness to ask questions and pursue open issues until resolution in a positive and professional manner
Proven ability to respond within short time constraints and meet deadlines, while maintaining accuracy and being able to handle multiple priorities
Ability to adapt to a very fast pace and changing environment
Ability to access and process information and work either with minimal or no supervision
Ability to work within a global team environment, spanning several regions, and time zones
Knowledge of JPMC finance applications, foreign exchange, credit exposure reporting, is preferred and a definite plus
Knowledge and experience of SWIFT products is preferred
An agreed process for escalation to donor site will be developed; the incumbent will need to display strong verbal and written communication skills

Cib-transaction Processing Supervisor Resume Examples & Samples

Provide first level of supervision / leadership to the staff during business hours
Support the process manager in their mission to provide top quality operations in support of this global business
Assist in appraisals
Thorough knowledge of UCP600, URC522, ISBP, Boycott regulations, OFAC compliance
Graduate/ Post graduate
Should be willing be work in flexible timings and service clients across the globe
Hands on experience in Trade Finance Operations
CDCS certification is an added advantage
Should be a self motivated and enterprising individual
Strong communication skills with relationship management skills
Good documentation and presentation skills
Should have an ability to analyze processes and identify improvement areas and suggest action plan
Should be able to think through problems, manage crisis situations and motivate people
Should have a positive attitude towards work and willing to learn and contribute to the business
Graduate with minimum 3/4 years of Trade experience or qualified professional (e.g. CA, CFA, ICWA, and MBA) with a

Cib-transaction Processing Supervisor Resume Examples & Samples

Knowledge of Prime brokerage / Clearing business and the regulations relevant to these business in the US/UK market
Strong Interpersonal skills. Should be able to communicate at all levels
Behavioral skills, Leadership, Problem solving and time management
Strong planning, negotiation and analytical skills
Assertive and self-confident
Encourage and practice efficient cost management
Migration experience preferably US or UK
Operational subject matter expertise preferred e.g. – CMTA, Floor Brokerage, Cash Equities, Agent Bank Fees, TLM, OTC Brokerage MIS reporting etc

Cib-transaction Processing Supervisor Resume Examples & Samples

Accurate interpretation and understanding of negotiated client fee agreements
Ability to identify and validate the accurate set up of all standard and non-standard price points and activities
Unbiased grading of set up work based on multiple categories, including quality, accuracy and repetitive problem areas
Reporting of findings to individual Billing Set up and Implementation analysts as well as trending reporting to the Billing Set up and Implementation management team
Creation of a QV file with documented findings
Ability to write and generate SQL queries against the billing database
Management of multiple priorities against tight deadlines, with the ability to shift priorities as needed
Participate in new system enhancement or new product testing which may be required during user acceptance testing or production validation testing cycles
Ability to interpret, author and/or update Standard Operating Procedures
Working independently with little oversight. Self-motivated, works and thinks independently
Bachelors (BS/BA) Degree - Accounting, Finance, Business, Management, or Technology. Masters Degree a plus
5-7 years operations or back-office operations experience including, operations workflow and/or client service experience
Securities industry expertise and adaptability to learn and embrace J.P. Morgan’s operating model
Excellent written & verbal business communication skills; technology background and systems analysis a plus
Strong organizational & time management skills; ability to manage multiple and conflicting priorities
Must be proficient in Microsoft Office suite: Excel, PowerPoint and Word; MS Access knowledge a plus
Previous experience with securities operations, investment bank, brokerage and/or custody operations a plus
Strong analytical, problem solving and solutions management skills
Ability to lead and direct projects and meetings; demonstrated abilities to influence and negotiate with peers and more senior professionals
Strong leadership skills, initiative, self-starter, problem solving skills and results oriented demeanor
Independent, self-motivated, with an ability to adapt and be flexible in a fast paced environment
Ability to interact comfortably with senior management across a global environment
Ability to create partnerships across functional lines of business and subject matter experts

Cib-transaction Processing Supervisor Resume Examples & Samples

Ability to support the regional Front Office and Middle Office including NA & EMEA and becoming an expert on the CEM product suite and associated reports and reconciliations
Preparation of IB Ops reports for the Front office, Business management and Middle Office
Responding to queries from Legal, Compliance and Regulators
Weekly IBO Metrics
Monthly BCF Packs

Cib-transaction Processing Supervisor Resume Examples & Samples

Works under the direction of a manager in ensuring the team is meeting its predefined goal for accuracy and productivity
Performs 100% validation on all requests submitted by Operations especially during critical day
Ensures that all requests submitted for validation is completed within the predefined SLA
Reports operational errors to functional teams and ensures corrections are returned for revalidation after 24 hours
Helps in preventing the occurrence of any client impacting error
Facilitates focus group discussions to mitigate operational errors and bridge procedural gaps
Participates to RAMP audit exercise if needed
Coordinates and participates in process improvement initiatives
Designs, constructs or updates procedures or reports as required
Develops written communication and presentation material
Experience in Billing Operations, business process improvement, quality management, accounting and other system related fields would be considered a plus
Ability to apply project management methodologies to assignments is required
Requires strong computer skills including ability to analyze data from various sources, interpret various data structures, mainframe and common PC based software packages including MS Access, Excel, Word, Mainframes, Project and PowerPoint
Ability to draw statistical conclusions from raw data required
Develops written communications and presentation materials
Strong computer skills such as spreadsheet, database, mainframe and word processing
Bachelor’s degree in accounting or finance required; MBA a plus

Cib-transaction Processing Supervisor Resume Examples & Samples

Research and resolve out of balance conditions in Payment-in-Process (PIP) account
1-2 years of banking operations experience an advantage, though fresh graduates may also be considered
1-2 years of billing operations in banking an advantage

Cib-transaction Processing Supervisor Resume Examples & Samples

4 -5 years of Finance and Operations background which includes 1 year in Investment Banking operations
Experience in Investment Banking Industry with Knowledge on IB Functions - Trade life cycle and Intermediate knowledge of Derivative Products, Fixed Income Securities
Intermediate conceptual understanding of "MTM" Valuations across asset classes in IB
Good understanding of Client entity types specifically Hedge funds, Fund Administrators, Corporates & Financial Institutions
Excellent track record of People Management and Leadership Skills in Operations environment
Well rounded understanding and experience of managing Operations in a Financial sector including Risks & Controls., Productivity & Quality, MIS & Reporting and Project Management
Excellent communication and relationship building skills including strong orientation towards customer service
A very strong control mindset and attention to detail
Tech savy with an aptitude to quickly learn and understand relevant systems and applications including upsteam/downstream linkages
Experience in managing multiple deliverables and setting priorities among competing demands

CIB Transaction Processing Supervisor Resume Examples & Samples

BAU Execution to be best in class. Publishing of weekly KPI's & KRI's and to identify and track reasons for deviation from agreed levels. Ensure follow up for all ageing items
End to End process responsibility and to be in control of End of day reports and critical intra day reports
Managing all Exceptions and handholding to closure
Play a key role in Audit reviews and checks
Assist in preparing and implementing Business Continuity Plans
Review and improve on productivity benchmarks on ongoing basis
Work with VP to ensure regular communication with partner locations
Make performance appraisal for direct reports
Processes research/investigations on appropriate systems to operations
Explains product features and benefits
Understands how products can solve customer problems
Create strong resiliency & backups within the team
Work in partnership with Local ORM team for QA Tests, MIS, Audit etc
Graduate 8-9 years experience/CA/ MBA (Finance)/CFA
Client focussed
An appreciation of risk and quality issues
Control Oriented

Cib-transaction Processing Supervisor Resume Examples & Samples

Interpreting client fee schedules and applying them in the billing platform
Coordinating with Revenue Management, Relationship Management and Client Service to ensure the invoice accurately reflects the fee structure agreed upon with the client
Identifying new product price points not currently supported in Advantage and coordinating/testing new code development with the Billing Technology support team
Billing the client up to date and providing documentation to the Billing Production Manager for support in ongoing invoice production
Providing support to the Billing Services inquiry management team
Clearing the Advantage suspense file and providing management MIS
Ability to be flexible, follow tight deadlines, organize and prioritize work
Handling escalated items with the appropriate level of focus
Must be proficient in Microsoft Office suite: Excel, PowerPoint and Word
Relationship Building

Cib-transaction Processing Supervisor Resume Examples & Samples

Overseeing daily workflow of specific workgroups and/or segments of the workflow process
Managing a team of full and part-time front line employees
Handling complex customer relationships while utilizing service improvement tools and methodologies
"Direct ownership" of remittance processing performance including allocating work in process to maximize high productivity and excellent quality
Responsible for shift operations, informing shift manager of process delays, breakdowns, and resolving problems or obstacles to production and/or quality
Effectively utilizing teamwork and leadership behaviors to create a highly engaged environment
Ensuring that all customer and bank guidelines, policies, and procedures are followed as they relate to operations, internal audit and security, and general management practices
Must be able to adapt and handle change effectively
Minimum 2 years supervisory/leadership experience, preferably in a Remittance processing environment
Demonstrated ability to multi-task and balance numerous activities simultaneously
Functional experience with MS Office, including Word, Excel, Access, and PowerPoint
Good decision making skills as well as exceptional written and verbal communication skills
Credit Check
Proof of legal U.S. residence for up to 7 years

Cib-transaction Processing Supervisor Resume Examples & Samples

Investigating trade break queries raised by Operations, analyzing trade booking /recaps, amending trades in risk management & working with Front Office to assess PNL impact
2-3 years in a Derivative Operations (Middle Office / Back Office) role
Strong communications skills both verbal and written
Build strong working relationships across global cross functional teams, including Front Office
Partnering with global & local partners on projects, efficiency and business change (new products, industry change)
Ability to drive results through a "hands-on" approach
Skilled in identifying talent, recruiting, coaching, mentoring, and developing team members
Can operate effectively in a dynamic environment with tight deadlines
Analytical mindset and high attention to detail
Ability to multi-task effectively to met tight dead lines
Graduate with 3+ years of experience, with alteast 2+ years in an investment banking environment, preferably in Middle Office / Trade/Sales Support
Strong proficiency in MS Office

Cib-transaction Processing Supervisor Resume Examples & Samples

Candidate should possess strong knowledge of Banking operations
Leadership skills to drive discussions and lead the group
Relationship building with diverse groups and senior executives
Have an affinity or ability for systems thinking
People management experience
Graduate/Degree in Business Administration or Chartered Accountancy or Law or Chartered Secretary with 8 + years of work experience

Cib-transaction Processing Supervisor Resume Examples & Samples

Repair of electronic/manual wire transfer instructions for USD currencies
Update changes to client information on the Global applications used by function
Process Manual instructions received on fund / wire transfers for global currencies
Review, research and dispose of Funds Transfer by crediting client accounts or returning funds to remitting bank
Review and process accounting for compensation claims on behalf of clients
Review and process accounting of "other bank" charges against client transactions
Monitoring transaction activity and control settlement timeframes for fund transfers
Manage team queries & escalations
Manage Team Performance & Metrics
Graduate with Minimum 2 years - International Payment Processing Operations
Experience and a working knowledge of various aspects of International Payment Processing Operations. 2 years of experience in a back-office operations of a reputed foreign bank or it's processing arm/private sector bank/public sector bank as a supervisor would be beneficial
Working Knowledge of SWIFT & international payment conventions & practices is preferable
Good Interpersonal skills to be able to communicate internally or externally and at all levels and should be a team player
Strong PC and analytical skills

Cib-transaction Processing Supervisor Resume Examples & Samples

Screen Payments / SWIFT Messages in accordance with OFAC Policies, procedures, & practices to ensure compliance with laws and regulations
Work in tandem with Onshore OFAC Screening team and the Compliance team
Interface with compliance for clarifications & additional information
Actively participate in Improvement initiative projects/programs
Work on fine-tuning the hits in accordance with JPMCs risk appetite by ensuring all inputs into the filter are understood and tested
O Must have a Bachelor's degree

Cib-transaction Processing Supervisor Resume Examples & Samples

Positive attitude, strong interpersonal skills and able to work with a team
Manage the foreign partnership process and ensure accurate processing and maintenance of foreign partnership client information in LTRS
Manage the mailbox queue and ensure accurate and timely response to inquiries
Drive the tax forms solicitation and tax refund process
Review and approve tax refund requests and manual tax refund adjustments
Analyze and perform first level review of manual tax calculations
Participate and/or lead regular tax compliance activities
Coordinate and/or lead internal compliance reviews and external audits
Participate and/or lead tax remediation efforts or similar initiatives
Participate or lead simple tax enhancement projects and prepare business requirement
May perform review of tax documentation
Timely and effective escalations of issues
Perform back up functions
Bachelor degree required, degree preference is Finance, Accounting, or Economics
Learns fast and adapts to rapid changes
Detail-oriented and has strong organizational and analytical skills
Must be able to deal well with pressure, prioritize work, and multi-task without making errors or missing timelines
Has a high degree of customer focus and follows through on commitments
Fluent in verbal, written and conversational English
Must always be professional in all communications
Able to deal effectively with all levels within the organization
Proficient in MS Office: Excel, PowerPoint, Word

Cib-transaction Processing Supervisor Team Leader Bangalore Resume Examples & Samples

Processing of Dividends and Coupons across a variety of markets and funds
Ensure all income events are captured by the entitlement date
Production of daily reconciliations and clearance of breaks
Daily liaising with Middle Office, Custodians and Fund Managers
Investigation and resolution of all income related queries
Be proactive in seeking alternative, efficient and cost effective methods to improve current processes
Participation in specification, design, user testing and implementation of new business requirements
Continued review and implementation of standard operation procedures within the team
Investigation, clearance and reporting of break volumes and outstanding breaks
Prepare various KPIs on a daily, weekly and monthly basis for senior management
Support internal and external audits and resolve all queries
Technical Skills: Must have advanced Microsoft Office skills: Excel (Including in cell formula, graphs, Pivot Tables, Vlook up, and experience of using Macros), Word, Access and PowerPoint
Reconciliation Skills: Must have reconciliation experience, and able to reconcile and investigate discrepancies
Previous experience of gathering and manipulating data for route cause analysis of management information statistics (MIS)
Proven ability to drive processes, indentify process improvement and implement process improvements
You must be able to give examples of your reconciliation and problem solving skills and experiences
Track record in working in a fast moving environment with the experience of picking up new processes quickly and efficiently
Demonstrate experience of multi-tasking and effective time management
Experience of communicating and presenting effectively to senior management
Relevant degree education preferred, however, non degree candidates with a proven track record in a similar role will be considered
High degree of accuracy and a good eye for detail
Financial Services background would be preferred, ideally within a Custody or Investment Bank environment
Previous experience of delivering / executing projects
A flexible proactive attitude towards work is required, as the individual must adapt to the needs of the business

Cib-transaction Processing Supervisor Resume Examples & Samples

Perform daily controls and reconciliation functions for derivative & cash trades
Investigate exceptions and liaise with multiple teams across Front Office, Middle Office, Back Office and technology teams to get the exceptions resolved
Escalate issues for any urgent matters or assistance
Take ownership of work, problems, clarify issues / objections, and ensure data integrity, accuracy and completeness
Be innovative and suggest system improvement capabilities
Positive “Can Do” attitude
Good understanding of downstream impact of actions undertaken, particularly the requirement for strong and timely controls throughout the life cycle of the trade
Graduate with minimum 4 years of experience in an investment banking environment, preferably in Middle Office / Trade Support
Strong proficiency with PC software. Knowledge of MS VBA and SQL would be an asset

CIB Transaction Processing Supervisor Resume Examples & Samples

Drafting and Affirmation of Equities Derivative Trades and Legal confirmations
Understand legal aspects relating to Derivatives confirmations
Ensuring all issues are investigated and resolved in a timely manner as per Business Standards
Understand and ensure process controls and regulatory requirements
Liaising with external counterparts (G15 banks/Clients) to negotiate and affirm legal confirmations
The candidate must be a motivated individual with a strong Partnership abilities
Equity Derivative experience preferable
Graduate with 2-4 yrs of experience

CIB Transaction Processing Supervisor Team Leader Resume Examples & Samples

People Management Skills
Ability to manage the process independently, and have a controlled mindset w.r.t BAU
Graduate with at least 4 + yrs of experience, preferably in back office operations

Cib-transaction Processing Supervisor Team Leader Bangalore Resume Examples & Samples

Navigate systems quickly and accurately
Identify opportunities for process efficiency & implement in a controlled manner
Communicate with supervisor on problematic transactions or exceptions

Cib-transaction Processing Supervisor Resume Examples & Samples

Undertake Monitoring of Systems, Links and Transmissions
Acknowledge and action system alerts promptly
Escalate all issues and alerts to the Incident Manager
Open and Initiate PAC tickets
Support and perform BAU maintenance activities like EOD and SOD management
Participate in all Incident Management calls and provide the relevant information to the LOB technical and operation teams
Manage and respond to internal client enquiries raised via telephone or e-mail
Support any testing, implementation events as required
O Excellent written & oral communication skills in English

Cib-transaction Processing Supervisor Resume Examples & Samples

Production management and resource management
Review work of team members to ensure quality standards are met
Researches and resolves issues and serves as back up to the Process Manager
Monitor daily performance against established metrics
Responsible for training and development and conducting performance reviews, as well as salary recommendations
Undertakes various functions within the unit, including verification ensuring all relevant deadlines and stipulated controls are met
Ensure investigations and transactions are processed in accordance with documented procedures within QMS
Ensures the timely and accurate completion of all tasks and activities within the section in accordance with policies and procedures
Proper escalation of issues
Invocation of contingency procedures where appropriate
Ensuring all error/loss information is fully analyzed with corrective action taken and documented
Integration of all new products and services into the BAU environment, to include updates to work instructions
Responsible for completing complex assignments and coordinating related activities
Researches and resolves issues and serves as backup to Process Manager
Make decisions which require sound working knowledge of the banks operating risk policy and controls
Active participation in production tasks and activities
Training and development of junior staff
Supporting Line Manager with staff development cycle deliverables, (development plans, performance review, salary recommendations etc)
Keen understanding of currency cut - offs, involved risks and ability to prioritize and redistribute the work loads within the team
A proactive approach to problem solving, taking ownership of issues and having the determination to follow through
Working knowledge of Microsoft Office applications
Production Management. / Capacity Planning
Prioritization and Planning
Quality Orientation

Cib-transaction Processing Supervisor Resume Examples & Samples

Knowledge of financial services industry preferable. Prior experience will be advantageous
Analytical mindset
Good working knowledge of MS office, decent typing skills required
Teamwork – Creates and/or contributes to an environment of collaboration and mutual responsibility (e.g. effectively influences others to gain cooperation and address issues; initiates and is responsive to requests from other products, regions, etc.)
Graduate/Degree in Commerce, Science or BMS
Prior experience in the Financial services industry

CIB Transaction Processing Supervisor Resume Examples & Samples

Ensure all transactions are correctly captured in booking systems, risk management and down stream systems
Action and perform root cause analyses on new issues or control gaps
Produce time sensitive daily reports with actionable data to Front Office, Middle Office or Back Office for break resolutions
Continuously participate in projects involving; new product rollout, new system implementation, process improvements, etc
In-depth experience with equity products and global markets, including rules and regulations familiarity
Excellent communication skills; fluency in English required
Ability to work in a high pressure environment with time critical deliveries
Ability to multi task, ensuring the trades are booked correctly, breaks are resolved and MIS being sent to managers on deadlines
Contributes to an environment of collaboration and mutual responsibility
Graduate with minimum 5 years experience in an investment bank. Client Services experience is not mandatory but will be an added advantage
University graduate is a requirement; MBA or higher education preferred
Degree holder in Finance / Economics or other related disciplines (preferable)

Cib-transaction Processing Supervisor Resume Examples & Samples

Drafting of Long form confirmations for FX/NDF/Vanilla Options/Structured Options as a Product types
Liaising with Legal for template queries and should have good understanding on ISDA and EMTA
Ensuring that all issues are investigated and resolved in a timely manner as per SLA’s
Building and sustaining, strong working relationships with internal Lines of Business within Operations, Middle Office & Client Services
Creating and publishing daily MIS of outstanding issues
Control and Process Improvement mindset
Able to critically challenge with the goal of identifying control issues and process improvement opportunities
Strong interpersonal skills and ability to build business relationships
Ability to multi task in a fast paced environment and very results oriented
Ability to understand and articulate business requirements
Ability to communicate with external / internal clients
Ability to work independently and very self-motivated
Responsive to a dynamic and constantly changing environment
PC skills required: MS Word, Lotus Notes, MS Excel and Internet
Graduate with good academic record

Cib-transaction Processing Supervisor Resume Examples & Samples

Qualified MBA / Chartered Accountant with a strong background in fund accounting operations and/or Operations
Minimum 6 years experience in risk management/Operations /similar controls role
Relevant business knowledge in Treaury Services / Markets space , including product, process and regulatory environment would be well regarded
Analytical with good problem-solving skills
Strong interpersonal and influencing skills; Excellent Stakeholder engagement
Proven ability to communicate effectively at all levels
Self starter and strong motivator
Ability to identify hot spots and quickly assess the impact and provide tactical and strategic controls
Flexibility to work global hours with limited in-country travel

CIB Transaction Processing Supervisor Team Leader Resume Examples & Samples

The role involves partnering and working closely with Counterparties, Internal Middle office and Front Office teams to ensure speedy execution of trades
Ensure trades are executed within the T+1 guideline as defined by the Dodd Frank Regulation
Conduct lock in calls with counterparties for faster execution
Timely escalation of unissued/unexecuted documents
Identify incorrect booking practice and educate Middle office on the impact
Handle volumes as per defined capacity / targets published
Manage Economic affirmation of the trades allocated
Follow-up persistently and intelligently with Counterparty/Front Office /Middle Office/ Documentation team for pending issues
Create process efficiencies by reviewing existing processes and recommending changes that will help create capacity
Strong product knowledge; thorough understanding of the end to end transaction cycle for derivative products
Understanding on Dodd Frank/CFTC/EMIR guidelines
Control mindset to identify process control gaps, prioritize & mitigate operational risk
Excellent time management skill and ability to prioritize work effectively
Proactive in problem solving and developing solutions
Ability to be innovative and suggest system improvement capabilities
Ability to multi task
Graduate with 4-7 yrs of experience with 3-4 years in a Derivative Operations (Middle Office / Back Office) role
ISDA & working knowledge of Derivative products is mandatory
Quasi Legal back ground would be an added advantage
Flexible with working in shifts

Cib-transaction Processing Supervisor Resume Examples & Samples

Project manage the delivery of trading application across derivatives asset classes
Managing timelines, milestones, risks arising during the project phase
Providing the SME expertise to lead the team across the Derivatives Domain & the stack of applications used. Actively work with Technology to get the build done
Take care of requirements gathering, analyzing them, getting that signed off etc
End to End Test management involving creation of Test strategy, Test plan & test cases, automation scripting, defect & Gap analysis, leakage analysis etc
Management of business user’s expectations
Provide sign-off that changes can be promoted to production
Actively seek and apply Process Improvements across the project
Delivery management through vendors and internal entities like data centers, development teams
Bachelor’s degree in Computer Science or equivalent
Formal training in Project Management, a plus
Experience in FX, Derivatives, finance, banking domain, a plus
Hands-on experience with Microsoft office suite and the windows desktop
Familiar with major relational database management systems Oracle, Sybase and SQLServer
Knowledge on python scripting & Hydra databases is a plus
Good communications skills, written and verbal
Experienced in managing stake holders across business units and functions, organizations and geographies
Ability to translate ambiguously defined objectives into concrete actions and deliverables and manage their execution. Ability to look beyond stated objectives

Cib-transaction Processing Supervisor Resume Examples & Samples

Ensure that the checklist is followed and queue is monitored at all times
Assist in issue resolution and providing incident report in case of errors
Be able to back-up for other processes of ACCO as long as no segregation of duty issue identified
Monitor and able to perform (as back-up) product verification tests (PVTs) on the system as and when required
Provide process improvements to enhance the system and participate in projects call as and when needed
Deliver on reports and administrative tasks assigned
Set regular 1:1s with team/senior team members/Associates and provide coaching as and when necessary
Perform SOP and process reviews
Advanced knowledge of SWIFT messaging and how money moves
Advanced understanding of the process and function as well as familiar with the exceptions found in the SOP
In depth understanding of the process background and the associated whys
Main task : Monitor transactions and able to do maker-checker tasks if needed
Handle authorization of payments as per assigned limit
Good understanding of how the systems for the process works and able to use the software efficiently in day to day operations. Main system : MTS, LVB, DIP
Does effective end to end queue monitoring and assists the team in the prioritization of transactions and tasks
Replies to all queries received and able to provide in depth explanation as necessary
Prepare and conducts presentations
Initiates discussion with partner sites and maintains good working relationship
Facilitates and lead meetings and discussions. Managing own and others' emotions and being sensitive to no-verbal cues
All team members to share ideas and express opinions and listen without bias
Provides timely updates to teams and stakeholders
Ensures that controls are being followed by the team
Monitors completion of the process checklists and that it is done timely
Escalates to Management with sense of urgency
Able to write a detailed RCA for any issues
Implements preventive actions for any errors that has happened. 9. Constantly do process reviews and gap analysis
Develops an effective strategy in anticipation of workload issues
Manages key deliverables in a timely manner
Minimal supervision required and open to feedback from manager
Reacts with sense of urgency and ensure that issues are closed out as necessary
Effectively handles ambiguous, dynamic tasks & assignments; is energized by challenges of the unfamiliar
Maintains ongoing communication with customers and stakeholders to determine their needs
Encourages colleagues and teams to achieve a high standard of service excellence
Ability to stay focused during repetitive tasks
Ability to follow prescribed procedures. Flexible to learn
Ability to work under pressure to meet deadlines and productivity/quality goals
Familiarity with basic computer functions

Cib-transaction Processing Supervisor Resume Examples & Samples

Provide independent valuation services to internal and external clients across a spectrum of OTC derivative products including credit, equity, interest rate, FX, inflation, commodity, and volatility / variance derivatives
Responsible for daily market data capture, validation, and calibration across all data types required for modeled valuations including quantitative and qualitative adjustments
Responsible for producing and analyzing valuation movements within client portfolios on a daily basis. For some clients, this will also involve comparing and analyzing OTC valuations across multiple sources and the candidate should be able to clearly articulate the cause of any valuation differences
Assist with the roll out / support for new derivative products from a valuation and lifecycle management perspective including benchmark and back-testing as part of the model validation process
Establish and develop strong relationships with both internal and external clients
Assist with the on-boarding of new clients and products
Resolve ad-hoc issues, including queries related to third party valuation, procedures and processes
OTC Derivative knowledge across all asset classes, including sensitivity analysis (pv01, delta, gamma, vega, theta, rho, etc.) and how these are generated and used to analyze OTC valuations
Previous Middle Office or Trading Desk experience (2-3 years) with a background in derivatives essential
A proactive approach to problem solving, logical thinker with a good mathematical background
Strong working knowledge of derivatives systems and vendors (Calypso, Bloomberg, Reuters, etc.)
Outstanding ability to solve both conceptual and practical problems involving systems, analytics, and process flows
Quick learner; both in technical derivatives knowledge and systems
Ability to thrive in a fast-paced environment and self-motivating
Working knowledge of a programming language (VBA, SQL, Matlab, etc.) is a plus
Client-facing experience a strong benefit
CFA / FRM, or progression towards, would be extremely positive

Cib-transaction Processing Supervisor Resume Examples & Samples

Consistently meet KPI/ deadlines & communicates work status to appropriate parties
Able to implement small projects given clear goals and direction
Communicates effectively & professionally, responsive to queries and requests and able to escalate when needed
Listens effectively to client needs, asks the right questions & is sensitive to what is key/a priority for clients
Intermediate to in-depth understanding of products and financial concepts in immediate business area. High-level understanding of how products supported fit in at firm
Matching of incoming confirmations /settling payments for sensitive/ larger counterparties
Where appropriate, takes action on own, without waiting for direction from others. Persists and continues to strive for a goal despite obstacles and setbacks
Expresses ideas in a confident, clear and compelling way and appropriately tailors style/approach to audience, both verbally and in writing
Effectively manage a team & actively participates in firm-wide initiatives (recruiting, mentoring, training)
Familiar with and adheres to the Firm's Code of Conduct, regulatory requirements and all policies applicable to role, business, LOB, and location
Actively participate in the implementation of strategic initiatives identify process improvements and efficiency opportunities in the daily workflow verbally confirming details of Derivative Trade products
Basic understanding of individual functions comprising the business, their interdependencies and business as a whole
Knowledge of the technical infrastructure that supports the business & effectively utilizes infrastructure for daily tasks
Identifies key stakeholders in the business process and establishes solid working relationships with these key partners
Capitalizes on opportunities to develop relationships with others outside their business/function
Experience/working knowledge of Derivative products
Should be excellent at excel management
Existing relationships and network within JPMC IB T&O community an advantage

Cib-transaction Processing Supervisor Resume Examples & Samples

Assist with the planning and execution of the ACCE program, whilst keeping engaged with other streams / projects to work towards a common goal
Analyzing data, processes, organization and supporting IB margining applications
Act as coordinator between technology, the business and BAU operations teams to meet project objectives, ensuring they are communicated and executed properly
Coordinate testing of new applications and processes, which may include creating test plans/scripts, supporting or conducting test execution, researching the cause of failing test scripts, reporting defects to technology for issue resolution and coordinating business retest
Partner closely to manage business/client project deliverable expectations
Participate in and potentially lead progress status meetings at the operational and project level
Provide continuous feedback on project status, offering constructive options to ensure project tracks to original expectations
Provide documentation for policies and procedures
Weekend release work anticipated

Cib-transaction Processing Supervisor Resume Examples & Samples

Detailed process evaluation & documentation standards
Milestone tracking & problem solving
Expertise in process evaluation
Must be detailed oriented with strong organizational and communication skills

Cib-transaction Processing Supervisor Resume Examples & Samples

Drafting/Authorizing/ Deal review of Equities Derivative Trades and Legal confirmations. [Maker-Checker]
Drive Efficiency in the current process
Leading calls with Global Partners and Middle Office teams
Building and sustaining, strong working relationships with internal Lines of Business with Middle Office, Front Office and internal Counterparts
Identifying incorrect booking practice and educate Middle office on the impact. Root cause solutions to be proposed to fix issues at source
Ensuring, all issues are investigated and resolved in a timely manner as per Business Standards
Performing activities within the SLA
Accuracy of Legal documentation & effective query management
Escalate issues effectively based on risk and criticality
The candidate must be a motivated individual with a strong partnership abilities
ISDA knowledge and Equity Derivatives Product knowledge is mandatory
The individual must be able to: handle a high level of complexity in their product coverage, be able to shift gears with relative ease, be flexible enough in shifting workload in accordance with changing priorities and be comfortable dealing with a stressful and fast paced Trading environment
The candidate should be flexible to work in all shifts
Graduate with at least 6 yrs of experience
Quasi Legal background would be an added advantage
Shift Flexibility is a must [Asia – EMEA shift]

CIB Transaction Processing Supervisor Team Leader Resume Examples & Samples

Performing various control functions to ensure trade values in risk management are in sync with Risk, PNL & downstream applications
Drive firm wide & industry projects (Dodd Frank, Clearing etc) by partnering with project leads
Review key metrics to measure controls, workflow capacity, system & team efficiency
Generate efficiencies by reviewing existing processes, improving STP & increasing capacity
Manage day-to-day processes across staff members including providing regular feedback, performance reviews and career development opportunities
Strong product knowledge; thorough understanding of the end to end transaction cycle for Rates derivative products
Ability to manage a team of high achievers with diverse experience and skill sets. Successful in team environments with matrix reporting structures
Ability to negotiate & influence at appropriate levels
Ability to manage internal clients & stake holders
Problem solving skills and ensure quick resolution by coordinating with relevant groups

CIB Transaction Processing Supervisor Resume Examples & Samples

Graduate with 4-6 years experience in operations
Skilled in MS office applications including Outlook, PowerPoint, Excel, Word, Access and Project
Can operate effectively in a dynamic environment with tight deadlines, and can prioritize one's own work to achieve them
Flexibility to work global hours

Cib-transaction Processing Supervisor Resume Examples & Samples

Assist the Transaction Processing Manager in the management of the team and in the oversight of day-to-day BAU operations
Ensure accurate trade processing, review and reporting in accordance with the established work practices and procedures of the Transfer Agency Group
Accurately record money movement and reconciliation of the same in accordance with the established work practices and procedures of the Transfer Agency Group
Carry out Anti-Money laundering (AML) checks whilst displaying a comprehensive knowledge of the established practices, processes and procedures of JPMorgan including in-depth industry awareness
Facilitate the completion of regular and ad-hoc client, investor and regulatory reporting requirements in a timely, accurate and professional manner for submission to the Transaction Processing Manager
Provide support to Transaction Processing Manager through investigation and analysis and provision of relevant data, to resolve client queries, as required
Lead and/or participate in internal and external projects
Ad-hoc tasks as directed by the Manager
1-3 years relevant Financial Institution (FI) experience is required. Transfer Agent experience is preferred
1 - 3 years people management experience
Working knowledge of Transfer Agent administration systems
High proficiency in MS Office
Previous experience on relevant FI systems
Relevant Tertiary Degree

Cib-transaction Processing Supervisor Resume Examples & Samples

Preparing Daily /weekly Monthly and Quarterly reports Fed reports
Submission of trade where the break is greater than 20 Million to CFTC
Reporting trades which have failed DTCC validation
Reporting trades singletons breaks
High value Notional reporting
Reporting Trade details form Various Risk management system
Testing of the new reports which will be coming up
Graduate with 6+ years Exp. Preferable with Finance Background
Excellent MS Excel & MS Access skills is necessary
Deadline oriented
Partnership/Relationship Building Skills
Pro-active with an ability to demonstrate and mange change; willing to take on additional responsibility
Good relationship building skills and ability to deal with counterparts at all levels
Problem solving and analytical mindset

Cib-transaction Processing Supervisor Resume Examples & Samples

Analyze, prioritize, respond to, and resolve inquiries accurately and in a timely manner according to departmental standard
Follow-up on pending cases according to departmental standards
Initiate/Verify payments and adjustments
Maintain a working knowledge of all system applications pertaining to the job as well as keeping a level of proficiency on system enhancements
Communicate written and oral expression in a clear, concise, and professional manner
Demonstrate professional work habits in the areas of attendance and punctuality
Identify generic processing problems so that the parties involved can be educated on how to avoid future occurrences
Work overtime when requested
Basic accounting skills
Flexible with shift timings
Comply by JPM values
Graduates with good academic record
0-2 years of experience/Working knowledge of various aspects of International Payment Processing Operations / working knowledge on SWIFT or experience in a back office operations of a reputed foreign bank or its processing arm/private sector bank/public sector bank would be an added advantage
Strong interpersonal skills
Strong PC and analytical skills/ Knowledge of MS Access, Excel, PowerPoint, and Word

Cib-transaction Processing Supervisor Resume Examples & Samples

Processing of specific activities defined as per task list
Process Manual STATIC data setup required as per client information on application used by the business
Monitoring transaction activity and control processing timeframes for activities within the defined task list
Escalate issues and challenges as and when they come across and on time
Provide MIS for the team to be reviewed by Senior Management
Be involved in Incident management during system issues
Graduate with Minimum 3+ years - International Payment or liquidity Processing Operations
Experience and working knowledge of various aspects of International Payment/liquidity Processing Operations. Good Interpersonal skills to be able to communicate internally or externally and at all levels
Ability to exercise high levels of discipline and concentration
Experience in a back office operations of a reputed foreign bank or its processing arm/private sector bank/public sector bank as a supervisor would be beneficial. Working Knowledge of SWIFT & international payment conventions & practices is preferable

Cib-transaction Processing Supervisor Resume Examples & Samples

Responsible for the timely and accurate adding & updating of client’s information in respective Functional applications / Global Systems & mainframes
Manage the workflow of BAU, handling requests made to the Static Team from CSO’s, Implementation Team & Internal Departments
Ensuring work is processed within established timeframes, is subject to the necessary controls and that targets are met accordingly
The role involves interaction with Lines of Business and Internal clients via telephone or email, some of whom maybe of a senior capacity
Respond to queries received via mailbox and resolve any client issue on priority
Working on various BAU Projects assigned from time to time & ensure timely completion of projects. Process any required back-up tasks relating to production, identifying ways to improve current work practices
The job also involves extensive investigation on a transaction and ageing level. Although the role will have individual responsibilities, expectation will be to contribute to meeting team’s goals and SLA’s
Escalate and refer all concerns or non-routine situations to supervisors and managers
Flexible to work in any shift
Essential Skills & Experience-- 4-5 years experience in a bank operations environment. Knowledge of Trade Finance, Payments and Cash Products would be an added advantage

Cib-transaction Processing Supervisor Resume Examples & Samples

Identification, investigating, resolution and necessary escalation of any failed on-line report delivery processes, including client reports and report definitions
Reviewing the work from team and signing off to the partner location or the client
Testing / implementation of the rules that are built on TRAC platform to ensure it meets the client requirements
Communication of actions to production support/client support/clients as necessary
Monitor key tasks closely and ensure that they are performed on time
Have a problem solving skill set and come up with potential solutions to problems
Internal escalation of any unresolved queries immediately to the Associate/manager that might lead to potential delay the meeting of timelines
Ability to cover an extended hours operation as required
Updating the FAST boards with current status of cases completed
People with engineering or software coding experience preferred
Experience related to problem-solving technical issues viewed favorably
Proven record of managing own and team workflow, coupled with a commitment to client satisfaction
Understanding the basics of mutual and pension funds as well as trust and fiduciary duties
Knowledge of MS office with focus on MS excel is a strong requirement
Simple software coding knowledge

CIB Transaction Processing Supervisor Resume Examples & Samples

Analytical skills: Problem solving Data analysis, Decision-making
Work management skills: Time and workload management, Self-starter, Planning, achievement Orientation, Productivity focus
Interpersonal skills: Ability to influence others, Purposeful communication, Flexibility, Active listening
Aptitude: Outcome focused, self-motivated, flexible and enthusiastic, Professional approach to successfully interact with senior management/ colleagues/ peers
Communication – Is organized, clear and confident in written and oral communications. Actively engages in discussions offering expertise, opinions and advice

CIB Transaction Processing Supervisor Team Leader Resume Examples & Samples

Strong relationship management and partnership skills. Ability to build and maintain strong relationships with the business, Technology and Corporate groups
Expansive manager and proven team management and leadership skills, ability to build and develop delivery focussed teams. Direct and Virtual team management
Set and leads the strategic direction of the group in-line with the overall global MO direction
Strong control mindset, focus on continual process and system improvements, increase capacity management
Change agent, with the ability to lead a large organisation thru continuous change
Highly organized, motivated and strong prioritisation to ensure delivery in-line with business/operations agenda
Extensive experience in identifying, creating and implementing Transaction Life Cycle automation opportunities across the E2E
Ability to manage and build client relationships
Knowledge of Business Continuity and Resiliency Planning
Drive change with engagement with external group for timely onboarding of clients
Handshake with onshore partners for escalation, if any
Engage with global partners for process re-engineering, process Standardisation across regions
Scope expansion initiative for products not currently managed by Mumbai
Co-ordinate with Technology for system changes and enhancements
Plan and implement capacity utilisation and productivity in the team
Provide regular status reporting to senior management

Cib-transaction Processing Supervisor Team Leader Mumbai Resume Examples & Samples

Preparation of Reclaim forms and submitting it with Tax authorities
Point of contact for tax enquiries to support our client’s tax servicing needs
Execute forward thinking to maintain response quality and completeness to prevent case reopening
Assist in client tax account reviews and ad-hoc projects across the wider Tax Operations team
You must be able to demonstrate your operational experience within financial services, specifically global custody or investment banking
You will be able to give examples of your successful internal and external communication and problem solving experience
You will be able to discuss your process improvement experience, where you clearly articulate ideas, concepts
You will be able to give examples of your problem solving skills and experiences

Cib-transaction Processing Supervisor Resume Examples & Samples

Ensuring BAU Execution to be best in class. Publishing of periodic metrics and tracking reasons for deviation from agreed levels. Ensure follow up for all ageing items
Escalate any error/exceptions on identification
Audit focused in all BAU activities
Navigates systems proficiently and accurately
Perform all work in accordance to department procedures and are within quality standards
Getting the team along to achieve common objective
Team management and ensuring the morale of the team is high
Work in partnership with Local OCM team for QA Tests, MIS, Audit etc
Working with seniors to achieve organization agenda
Performance Management for direct reports
CA/ MBA (Finance)/CFA
Knowledge of Capital Markets essential with at least 5 year's experience
Ability to work both independently and as a team in a fast paced production environment
Flexibility of operating hours to include overtime, holidays, and weekend testing

Cib-transaction Processing Supervisor Resume Examples & Samples

Pre-matching & Settlement of Japanese Equities and Fixed income for JPMSJ and affiliate entities for cash trading and sales as well as SBL
Pair-off/Netting of JGB and payment processing
Perform day to day on settlement calculate funding estimation for JPMSJ
Corporate Action control for Japanese Equities for JPMSJ and affiliate entities such as CA event capture and reporting, Dividend/Coupon claims processing etc
System to System & Nostro reconciliation and resolution
Generate regulatory report for FSA, BOJ and legal ledgers as stipulated by the regulation
Generate reports for customers and other internal reports including MIS reports
Invoice controls and processing
Participation in global and local projects including new business, system enhancements and market rule changes
Process re-engineering to enhance efficiency and controls
3+ Experience in Investment Banking Middle Office/Operations
Experience in Asset Servicing and Trade Management & Settlements
Experience of Funding management and forecasting, payment processing preferable
Strong Control mindset and understanding of policies/regulations in the industry
Ability to work under dynamic environment and under pressure to meet deadlines and productivity/quality goals
Bachelor’s Degree in Accounting, Economics, Finance, Business

Cib-transaction Processing Supervisor Resume Examples & Samples

Accuracy in Verification/ Stratification in line with SOPs with no errors
Responds effectively and timely to routine queries/complaints
Creating and updating of SOP's / Documentation while ensuring that the standards are followed; To ensure that IT Policy / System accesses and other applicable JPMC policies are followed
Creating effective work environment by maintaining healthy relation with Team Mates. Taking initiative in extending support to team members when required; Keeping the team informed about the issues and corrective actions in the process
Cross Training. --- Knowledge transfer to fellow members and vice versa
Provide leadership, guidance and motivate staff to improve performance levels
Address performance issues in a timely, consistent, and professional manner
Maintain emphasis on deadlines, quality, and procedures
Manage projects and work closely with other Partner sites
Provide verbal and written status updates to business partners
Provide support to team colleagues as required
Prepare MIS / Scorecard as required by senior management
Provide overall supervision / leadership to the staff and act as a back-up to the Shift Manager
Flexibility to work on Night Shifts/ holidays / extended working hours on high volume days
Post-Graduate with 3-4 years / Graduates with 6-8 years of overall experience with strong experience in handling complex data and deriving analysis of the same
Understanding of Banking and Financial Services Industry
Excellent desktop skills
Excellent problem-solving skills
Excellent verbal, written communication skills and good Presentation Skill
Strong ability to understand multiple systems and platforms
Excellent detail orientation. Ability to delve into details with a view to solving issues and add value to existing functions
Ability to liaise and partner with stakeholders
Ability to understand key drivers of the business

Cib-transaction Processing Supervisor Resume Examples & Samples

Add/Modify/Delete data based on the instructions of clients
Maintain all the static information on different applications
Update internal and external records based on the requests received
Ensure that all relevant deadlines and stipulated controls are met
Provide MIS reports with accuracy and completeness of data
Assist in the training/education of other members in job functions/procedures relating to the unit
Process any required back-up tasks relating to production, identifying ways to improve current work practices
To work with minimum supervision and act on own initiative to identify tasks to be undertaken
O Graduate with Minimum 2 years - International Payment Processing Operations or Fresh

Cib-transaction Processing Supervisor Resume Examples & Samples

CA/CWA/CISA/MBA with 4-7years / Graduate or Post-Graduate with 7-8 years experience in operations
Good computer skills — MS Office, MS Excel, MS PowerPoint, MS Project etc
Background in Internal Controls testing and documentation is preferred

Cib-transaction Processing Supervisor Resume Examples & Samples

9+ years experience in financial services industry preferably in International Funds Transfer
Ability to work in a collaborative environment whereby you are able to leverage resources of other groups
Strong people manager
Knowledge of Funds Transfer / Cash Managment Operations necessary
Sound understanding of risk management, audit methodologies & Fund Transfer Guidelines
Strong analytical and communication skills
Effective writing skills
Flexible and creative thinker
Strong organizational, interpersonal and management skills. Ability to effectively present verbal and written communications in a clear and concise manner
Bachelor’s degree in finance / accounting and M.B.A / CA preferred

Cib-transaction Processing Supervisor Resume Examples & Samples

Work closely with the stakeholders to understand business requirements and advise business on options, risks, and costs associated with requested efforts
Work with our technology partners to define future state document management, and reporting architecture
Lead the business modeling aspects of engagements, drive execution and support the meeting of project milestones
Provide business and data analysis to large, cross line of business initiatives; analyzing and documenting key business discussions and requirements, managing timelines, tracking action items and other project related materials
Manage communication of status updates to stakeholders through presentations and reports used in different forums
Partner with stakeholders, providing guidance and analysis, helping identify and escalate issues/risks/dependencies and facilitating communication across teams
Assist with coordinating working group meetings, setting the agenda, preparing meeting materials, documenting minutes and ensuring clear ownership of action items
Analysis and documentation of both functional and non-functional business requirements
Review project materials at all stages of project development lifecycle - current state process flows, business use cases, gap analyses, functional specifications, test plans and test scripts, and user training materials with stakeholders and coordinate sign offs of deliverables
Resolve high level conflicts by making broad decisions, or negotiating with affected senior management
Validation of technical deliverables to meet those requirements
Strategy and execution of testing
Ability to interact with multiple senior stakeholders in business and technology and build consensus
Experience in full systems development lifecycle from project initiation, requirements definition, user acceptance testing through implementation
Ability to work with virtual globally dispersed project teams
Strong analytical skills and writing skills, to include solid experience in writing functional specifications
Strong Microsoft Powerpoint, Project, Visio and Excel skills
Knowledge of and experience with testing systems such as Quality Center

Cib-transaction Processing Supervisor Resume Examples & Samples

Taking Lead on process improvements and automation
Excellent Client focus and Customer care working practices
Strong time management skills required to meet exchange and front office deadlines

Cib-transaction Processing Supervisor Team Leader Resume Examples & Samples

Self-motivated and flexible with working hours and good communication skills
Excellent product knowledge on derivative products and OTC Markets
Ability to work under pressure and high volumes
Excellent organizational skills with ability to identify and prioritize the work and handle non BAU task assigned
Escalation handling and Query Management skill set a prerequisite
Identify the control gaps and bring in value addition to the process
Proven track of people management skills
Flexible attitude towards working hours due to the demands of the working place
Keeping management informed continuously of any issues
Good PC skills

Cib-transaction Processing Supervisor Team Leader Resume Examples & Samples

Graduate or Post-Graduate with 4-6 years experience in operations
Familiarity with a global bank's process & operational environment including management and external reporting is a must. Strong business knowledge i.e. Investment Banking, including OTC product, process and system knowledge
Ability to think and act strategically

Cib-transaction Processing Supervisor Resume Examples & Samples

APAC Client Management - acting as the interface between clients and their counterparties, operating in the EMEA time zone
Collateral Monitoring and Management
Collateral Margin Call Calculation and Execution
Trade Monitoring/Administration
Dispute Resolution
Stock/Cash Reconciliation
Client Focused
Numeracy
Flexible approach to working hours
Ability to work under own initiative
Educated to at least A level standard or equivalent
Experience in a relevant environment
Proven Client Service skills
Previous experience in related products (collateral management, securities settlement)
Working to strict deadlines and controls
Keyboard proficiency
Stock Lending experience
OTC Derivatives

Cib-transaction Processing Supervisor Team Leader Resume Examples & Samples

BTech / CA / CWA / MBA with 6-9 years / Graduate or Post-Graduate with 9-12 years experience in operations
Candidates will preferably have a recognized project management qualification, e.g. Prince II,PMI - if not they must be able to demonstrate use of structured approach and methods / use of appropriate tools
Familiarity with a global bank's process & operational environment including management and external reporting is a must. Strong business knowledge i.e. Investment Banking, Retail & Commercial business including product, process and system knowledge
Experienced in consulting with project stakeholders, including the skills to facilitate compromises and resolve conflicting requirements. Strong consulting and stakeholder management skills, a client service philosophy, and the ability to build and foster internal relationships
Must be confident and experienced and also be able to interact at senior / middle management level
Must be able to get to grips with and manage scope (requirements definition, workshop management & facilitation etc.)
Must have experience in project initiation; be able to set up appropriate project structures including project boards etc
Must have demonstrable stakeholder engagement experience including organizing and managing disparate cross-functional / work stream teams
Must have breadth & depth, process, people & technology in a banking / financial services operation & be able to converse confidently & comfortably re processes & operations
Good project/programme management experience in operations environment. Might perhaps have experience managing large location strategy initiatives or programmes
Candidates must have had responsibility for people and process elements, ideally a business project manager, who understands human change elements implicit in project delivery
Will also have managed the complexities of big project/programme - managing direct and indirect reports, third parties & key stakeholders
Must have worked in true customer facing environment - not just with internal customers
Must be a good communicator and be experienced in handling difficult customer situations
Must be able to handle high level of pressure associated with complex project and programmes in demanding customer environment
Must be flexible and adaptable - willing to travel, able to manage multiple projects, work across industry sectors
Will be self sufficient and require little day to day management support
Must be able to cope with the frustrations of having ultimate responsibility but no authority for financial sign-off
Also advantageous but not essential - specific transition management experience in an outsourced environment
Can operate effectively in a dynamic environment with tight deadlines, and can prioritize one’s own work to achieve them
Flexibility to work global hours and willing to travel globally

Cib-transaction Processing Supervisor Manager Resume Examples & Samples

Managing E2E delivery of Remediation projects across various line of business
Providing the SME expertise to lead the team across the various phase of project life cycle & the stack of applications used
Take care of requirements gathering, analysing them, getting that signed off etc
Resolve escalated Risks, Assumptions and Issues management
Generate overall test completion report summarizing test progress, execution and results
Adhere to bank’s internal processes (configuration management, change control, access to data & systems etc)
Delivery management through vendors and internal entities
8+ years experience total exp (2+ years in managing a project / implementation team.)
Familiar with major technology operating systems like Unix and Windows
Strong delivery focus backed with good management, communication, leadership, interpersonal and influencing skills. Ability to work in matrix environment
Proven ability to deliver under pressure and demanding deadlines
Ability to translate ambiguously defined objectives into concrete actions and deliverables and manages their execution. Ability to look beyond stated objectives
Very strong analytical, prioritisation and organisational skills
Ability to communicate confidently and influence internal and external stakeholders
Capacity to think laterally and convey an understanding of the big picture
Good MS Office skills – Excel, Word, Visio and PowerPoint

Cib-transaction Processing Supervisor Manager Resume Examples & Samples

Develop in depth understanding of existing data logic across Equities derivatives and Cash MO and BO systems
Understand the existing reporting logics and working with internal stakeholders to develop the requirements so that the MIS can be on boarded on the Analytics platform
Work very closely with the developers to devise solutions and ensure the requirements are clearly understood from a technical perspective
Be actively involved in the requirements estimation process and prioritization
Actively perform and manage the end to end UAT testing and production parallel
Review & improve the end to end reporting infrastructure for Equities
Perform cost benefit analysis to propose optimum future process to the business
Proven management record
Ability to prepare Functional Specifications Document, use case modeling Data Flow Diagrams, analyze Business Requirements and effort estimation
Previous experience in the Financial Services industry with strong understanding of Credit / Rates / Equity Derivatives products
Excellent Business Analysis skills to drill down the complex Reporting requirements
Excellent problem solving skills in order to identify, understand and address operational and technical issues
Strong communication skills, both written and verbal, including the ability to develop relationships across the various stakeholders including Senior Business executives
A self motivated individual who is able to deliver with minimal supervision, whilst also working effectively as part of a team
Ability to respond to a changing environment
Ability to motivate people and manage careers
Ability to influence team and provide a vision
Oracle, SQL Server, VBA, MS Visio, Qlikview
Graduate with 10+ years of experience, with at least 5+ years working as a Business Analyst

Cib-transaction Processing Supervisor Resume Examples & Samples

Execute the T+1 control reconciliations associated with the process and resolve discrepancies, if any
Investigations
Execute T+1 control AFR reconciliations associated with the process and resolve discrepancies, if any
Investigate the root cause & reach out to technology partners as well as respective Location Middle Office, Marketing Support teams, Risk Management teams and amend Data Management Application for details validated through the investigation in the process
Complete ownership of end-to-end processing of reconciliation output & timely escalation of issues. Thorough follow-up till the issue is resolved if the fix is outside the team’s span of control
MIS & Data Management
Ensures that data is available to run the various reconciliation engines & logics are in place to reflect the true genuine breaks for investigation & subsequent escalation of key issues
502- Team Leader
Bachelor’s Degree with more than 5 years of experience
PC Literate MS Excel/ Word/ Access required. Strong MS Excel skills a must
Proficiency in written & spoken English
Product –

Cib-transaction Processing Supervisor Resume Examples & Samples

Responsible for tracking remap negotiations; this includes but is not limited to managing the expected demand NMCR phase 2 (non-cleared margin). Making sure the team is organized and can accurately track and control newly signed and amended CSAs
Production team in Mumbai responsible for CSA discount curve mappings for each Line Of Business including
Daily process to translate CSA information into Discount curves and FCFs
Key controls over changes in CSA data, curve overrides
Partner with Operations, Technology and Front Office groups globally within JPM to define and implement new requirements

Cib-transaction Processing Supervisor Manager Resume Examples & Samples

Key controls on data quality of data used in the CSA Discount curve mapping process
Face off to multiple asset classes and be able to co-ordinate a global strategy effectively and efficiently
Accurately capture the impact of a change to a CSA from a PnL and Risk point of view across multiple asset classes and businesses
Gather business requirements, perform detailed analysis, and produce associated functional specifications where required
Risk mitigation, ensure the risk in JP Morgan’s outstanding portfolio of trades is effectively mitigated and controlled through various control & risk mitigation processes and function
Close interactions with senior experts from various different teams and regions including global Middle offices, Technology and Compliance to resolve outstanding issues. This role will involve a large amount of facilitation and negotiation
Actively work with the global team and management to achieve both industry and internal targets
2) The role global in nature therefore will require strong communication skills and the candidate should be highly articulate in the English language
3) Attention to detail. Demonstrates willingness to deep dive into an issue or problem to establish and address root cause
4) Drive and motivation: successfully handles and prioritizes multiple tasks, takes initiative and leads to improve own and team’s performance, works intensely towards extremely challenging goals and persists in the face of obstacles
5) Strong team player- effectively collaborates with others both locally and globally
7) Creativity/Innovation- leads by example to challenge status quo and looks for new ways to improve current processes and procedures. Develop creative solutions that are grounded in reality and have practical value

Cib-transaction Processing Supervisor Manager Resume Examples & Samples

Participate and lead discussions in various Working Groups to establish greater standardization, preparedness for implementation of regulatory reform requirements and operations systems & technology changes
Ensure processes and systems are continuously reviewed and improved, risk is managed and results are achieved within the team that adhere to expectations around timeliness, quality and cost effectiveness
Develop plans to retain and grow talent
3) Extensive people management experience or excellent track record in leading teams
4) Attention to detail. Demonstrates willingness to deep dive into an issue or problem to establish and address root cause
5) Drive and motivation: successfully handles and prioritizes multiple tasks, takes initiative and leads to improve own and team’s performance, works intensely towards extremely challenging goals and persists in the face of obstacles
6) Strong team player- effectively collaborates with others both locally and globally

Cib-transaction Processing Supervisor Resume Examples & Samples

Self-motivated and flexible with working hours and good
Excellent product knowledge on derivative products and OTC
Escalation handling and Query Management skill set a
Graduate with at least 4 + yrs of experience, preferably in back

Cib-transaction Processing Supervisor Resume Examples & Samples

Perform daily checks across all (Asia/ EMEA and NA) regions for Derivative products to ensure critical fields are updated and matching between Upstream / Risk Management System and Downstream
Overseeing the data gathering process, analyse the data and report MIS utilizing the various data source
Provide detailed business control metrics to management on a daily basis
Build and maintain strong working relationships with all global teams and be an SME on Reconciliations and Controls
Ensure all controls and checks are completed on End of Day
Product knowledge; thorough understanding of the end to end transaction cycle for derivative products (preferred)
Excellent verbal and written communication skills. Individual should have been in a role that required daily and extensive communication directly with FO Sales & Marketing groups
Control mind set to identify process control gaps, prioritize & mitigate operational risk
Ability to multi task, ensuring the controls are performed correctly, breaks are resolved and MIS being sent to managers on deadlines
Graduate with at least 6+ years in an investment banking environment, preferably in Middle Office / Trade/Sales Support

Cib-transaction Processing Supervisor Resume Examples & Samples

Generate daily / weekly/ monthly reports and circulate to stakeholders of the Global Recipient
Trade Support
Investigate and amend Risk Management systems for economic breaks, raised by the back office of affiliates through the query management tools
Execute the T & T+1 control reconciliations associated with the process and resolve discrepancies, if any
Execute all prime record reconciliations not linked to trade execution of deals. This will involve the execution of these reconciliations, the investigation of all breaks less than the prescribed limit set by the Global trade capture teams
502 – Professional (Team Leader)
Bachelor’s Degree (at least 70% marks) with 3-4 years of relevant banking experience
Further education, Masters. (Commerce/ Accounts preferred)
Derivatives Systems knowledge (JPMC or Banking Systems)
PC Literate MS Excel/ Word/ Access required
Process –

Cib-transaction Processing Supervisor Resume Examples & Samples

Monitoring collateral allocation runs to ensure all lender accounts have sufficient collateral
Margin calling borrowers when there is a collateral shortfall
Liaising with local agents/settlements in regards to settlement of free of payment stock (collateral movements in and out)
Investigating collateral shortfalls using reporting and analysis of collateral allocation runs
Investigating collateral eligibility
Answering collateral management-related queries from borrowers, including status of trades, collateral positions, valuation and collateral locking
Notifying lenders of any potential collateral shortfall when close to market cut-off and arranging communication between lender and borrower to discuss potential shortfalls that may leave the lender exposed
Monitoring instruction queues for any collateral recalls (DFP instructions) that require manual release
Processing Tri-Party Repo loan transaction movements
Inputting Secured Finance loan transaction movements
Processing collateral locks, ghost box population, lender sequencing and COAC long box movements
Reconciliations
Set-up of agreements in the system
Issue and consume margin statements or RQVs, depending on underlying trade
Calculate margin and manage margin call agreement process
Verify asset eligibility and agree collateral movements against margin obligations
Instruct and monitor collateral settlements
Track and value collateral positions daily
Provide daily reporting on margin and collateral activity
Provide dispute notification and portfolio reconciliations, leveraging TriOptima’s TriResolve service, which can assist in identifying the cause of disputes and facilitate their resolution

Cib-transaction Processing Supervisor Resume Examples & Samples

Daily maintenance and reconciliation of the asset histories for all underlying instruments used for the pricing of structured derivatives
Market data controls including the monitoring, verification and reporting of stale pricing instruments
Acting as a central point with Operations teams to resolve issues and deal with ad-hoc queries
Develop a strong partnership with the Business, Middle Office, Operations, and other Technology teams
Establish a thorough understanding of the transaction life cycle and the link between the various downstream systems
3-5 years of experience in an investment banking environment, preferably in Middle Office / Trade Support
Strong and Effective communication with good influence skills
Keen to question everything and understand the detail behind the number and/or process
Must be analytical, with a logical approach to problem solving and good attention to detail
Self-motivated, diligent and resourceful
Able to adapt, prioritize and deliver in a fast-paced, time-critical environment
PC proficiency is mandatory with strong Excel skills
Good understanding of equities markets and relevant process flows

Cib-transaction Processing Supervisor Resume Examples & Samples

Graduate from any stream
Good product knowledge in IB. Relevant knowledge on Fixed Income, Money Market, FX & IRS preferred
Understanding on trade life cycle
Smart thinking & quick learner
Controlled mindset to manage critical daily BAU processes & adopt required controls
Average Excel skills
Ability to provide suggestions / implement process improvements
Previous related /MO working experience will be preferred

Cib-transaction Processing Supervisor Resume Examples & Samples

Omnibus account reconciliations of Continuous Net Settles (CNS)
The reconciliation of cash movement from JPMCC to JPMSI & JPMSL through the Firm omnibus accounts
Reconciling Daily Suspense Accounts – U.S. and currencies for operations and International and Custodial Trust Company or CTC)
Balancing of Bookkeeping Journal – U.S. and currencies
Daily balancing of Bank Accounts
CMTA – Receipt and payment of CMTA commissions and reconciling of receivable/payable accounts
Monthly booking of income/expense and reconciling stock loan/borrow accounts, daily reconciling of receivable/payable accounts
Notification letters to clients of cash and stock transfers
Reconciling security and NOSTRO positions/ transactions breaks for proprietary and Prime brokerage accounts by referring it to settlements/ Middle Office/ Agents systems/reports
Process invoices from external parties and resolve/escalate discrepancies to OU(Organization units)/Middle office
Process journal’s into firm/client accounts to resolve breaks & Reconciles cash flows through various systems and client accounts
Perform reconciliations with regards to client accounts in firms portfolio management system
Reconciliation over Geneva application versus JPMCC Books and Records positions and balances

Cib-transaction Processing Supervisor Resume Examples & Samples

Ensure trades are executed within the T+1 guidelines of CFTC/EMIR
Monitor all EOD and periodic controls
Manage OTM’s of the trades allocated
Follow-up persistently and intelligently with Middle Office/ Documentation team for pending issues
Support LOBs cost management initiatives and be creative and diligent in eliminating unnecessary expenses
Reward & Recognition: Highlight and reward successes and recognize individuals at all levels who contributed
Build a culture of transparency and open, honest & clear communication
2 - 3 years in a Derivative Operations (Middle Office / Back Office) role
Successful in team environments with matrix reporting structures
Ability to multi-task effectively to meet tight dead lines
Flexibility to work global hours (UK/NY)

Cib-transaction Processing Supervisor Resume Examples & Samples

Calls with Global Partners and Middle Office teams
Identifying incorrect booking practice and educate Middle office on the impact
Publish internal management MIS to track performance of regulatory targets
ISDA knowledge and Equity Derivatives Product knowledge is preferable
Knowledge of ISDA terms and language would be an added advantage
Ability to details and good interpersonal skills

Cib-transaction Processing Supervisor Manager Resume Examples & Samples

CA/CWA/CISA/MBA with 9-10years / Graduate or Post-Graduate with 12-15 years experience in operations
Strong business knowledge i.e. Investment Banking, Retail & Commercial business including product, process and system knowledge
It would be an added advantage to have below

Cib-transaction Processing Supervisor Resume Examples & Samples

Field incoming inquiries from the product/segment classified client channels, such as ‘800’-telephone number; fax; email; mail as it relates to Treasury Services related products. Inquiries normally fielded by the Solutions Center staff are
Excellent communication skills (verbal and written) with emphasis on banking terminology
Demonstrate listening skills and ability to utilize probing questions to accurately assess inquiry or request
Ability to work in a fast-paced environment and an adaptability to change
Exhibits ability to work effectively in a team environment
Proficiency in MS Windows and Office with the ability to work with multiple applications at the same time

Cib-transaction Processing Supervisor Manager Resume Examples & Samples

Working closely with functions across J. P. Morgan globally and market partners to define the current process, system and organizational landscape, key pain points and opportunities for cost and efficiency savings
Eliciting and analysing large quantities of data to identify trends and areas of opportunity to help support recommendations
Developing and documentation of business flows benchmarking against firm wide operating models
Collaborating with teams to influence key senior stakeholders to support strategic recommendations
Communicating regular status updates to senior management within the Business
Identifying opportunities and strategising business cases for senior management
Working business knowledge of one or more areas of a Corporate and Investment bank with a good understanding of trade lifecycle, finance or risk is required
Logical, structured approach to planning, problem solving and decision-making
Ability to work under pressure and to fixed deadlines
Self-starter with ability to manage own workload and team deliverables
Ability to communicate clearly and confidently across multiple aspects of the organization
Proficiency in Excel and PowerPoint is essential
Expertise in large scale data analysis and manipulation
Partners well with other groups sat outside of the team’s reporting line; excellent interpersonal skills
Strong influencing skills and able to partner with internal and external stakeholders
Familiarity with wider financial services landscape, including regulation, utilities and vendors is preferable

Cib-transaction Processing Supervisor Resume Examples & Samples

Client Focus, understand key clients and their support requirements, builds strong relationships
Strong understanding of end to end controls, infrastructure & clear awareness of risk
Takes ownership & is delivery focused. Delivers independently and seamlessly
Demonstrates good problem solving skills, creative yet pragmatic
Prioritizes effectively and manages within deadlines
Actively engages team members, works directly with individuals and grows and develops talent
Is able to identify and implement change
Maintains, grows & builds strong working relationships within team and outside of direct team

Cib-transaction Processing Supervisor Resume Examples & Samples

Client trade confirmations
Cash Position reporting
Cash Funding/ FX
Reconciliation between product systems and General Ledger
Handle enquiries from clients and internal teams
Assist business initiatives from Operations perspective
Audit focused and Control orientated in all BAU activities

Cib-transaction Processing Supervisor Resume Examples & Samples

Responsible for reference/static data integrity, quality control checks and processes and ensure that the set up and maintenance is complete which includes review of all reports related to errors/exceptions/discrepancies of work processed
Maintain account mapping between the various systems
Maintain SSI’s on the systems as per procedures
Execute data analysis / research and remediation function based on assignments
Complete complex customer requests and problem resolution, often working with internal / external parties, security setup
Develop on-boarding strategy for major implementations. Ensure resources are appropriately aligned to meet deadlines and commit resources to meet those deadlines
Coordinate and analyze individual customer requests, using independent judgment to ensure setup meets client preferences
Assist with the writing and creation of operational manuals and procedures in order to continue to effectively train staff in NY and Globally
Create statistics/metrics of all New Accts work processed for Management tracking purposes
Create reports from SURF to support all LOB’s regarding new functions that were absorbed
Implement system enhancements to increase controls, minimize manual intervention, which will avoid errors and streamline processes
Responsible for UAT testing of systems and enhancements prior to implementation
Open and update different type of accounts using different web based and mainframe applications
Handle all BAU exceptions that are done on a case by case basis, as most normal BAU processing will be handled by the Global team
Handle heavy email correspondence with clients, co-workers and management within and outside of the firm
O Minimum of two years operational experience required

Cib-transaction Processing Supervisor Resume Examples & Samples

Interact with End user and get the requirements documented and Quality assured
Work on the requirements and document the functional specifications
Set the system up as per agreed Function specifications and support the setup during the testing phase
Mange the testing phase of the project and Quality assure the process and documentation
Follow the standard problem tracking processes and track Risks to closure as per agreed action plans
Report on progress to project mangers and project leaders for all regular tasks
Deliver Black box activities like conversion and interface setup/coordination to agreed dates with P/L PM’s
Develop conversion tools and checklists
Analyze interface requirements for a given country at local and regional levels and support transition/deployment into Banking Application
Bachelor’s degree in Computer Science of equivalent
Formal training in Testing Methodology, a plus
Experience in derivatives products (FX & rates), finance, banking, securities domain, a plus
3+ years experience as an Analyst /or worked in implementation team
Hands on experience on major relational database management systems Oracle, Sybase and SQLServer
Hand on Experience on the Derivatives Domain ( Products knowledge around FX / Rates / Credit / Securities / bonds etc,)
Familiar with major testing methodologies

Cib-transaction Processing Supervisor Resume Examples & Samples

Drafting/Authorizing of Commodities Trades and Legal confirmations
Understand legal aspects relating to Commodities confirmations
Driving calls with Global Partners and Middle Office teams
ISDA knowledge and Commodities Product knowledge is mandatory
Commodities drafting experience required
Graduate with 4-7 yrs of experience
Experience/working knowledge of Derivative/Commodities products

Cib-transaction Processing Supervisor Resume Examples & Samples

Regularly communicate with the Ops and OSD teams (over the phone and electronically) discussing potential breaches on the investment mandates relating to assigned funds
Create, maintain and test logical rules automatically applied to the financial instruments owned by J.P.Morgan's clients
Degree in related technical area (such as Finance, Mathematics, Economics, Computer Sciences or Business) advantageous but not essential
Qualification involving financial instruments beneficial
The successful candidate would have at least two of the following key attributes, demonstrated by suitable experience

100

Cib-transaction Processing Supervisor Resume Examples & Samples

2-5 years experience with cash management, payments processing and clearing systems or strong financial systems integration experience with client systems would be an advantage
Proven project management experience, certification a plus (Certified Treasury Professional, Project Management Institute)
Detail oriented and methodical
Strong teamwork and partnership
Strong and effective communication (verbal and written) and presentation skills
Demonstrable self-motivation, initiation and strong customer focus
Superior analytical skills with proven experience and skills in diagnosing problems
Willing to work in Night shifts

101

Cib-transaction Processing Supervisor Resume Examples & Samples

To review and monitor trade ‘exceptions’ and generate ad-hoc Confirmation Reporting
To liaise with accounting centers to ensure effective trade flow
To provide timely information to stakeholders on failing trades and possible impacts to other processes
To investigate and resolve queries and issues internally and with 3rd parties in a professional manner
To identify errors or issues and to escalate so as to improve automated processing
To coach and train others so as to build skills
To review work to ensure done to standards of accuracy
To help in the continuous improvement of processes
To support other teams as required
Operational, control and efficiency diligence and execution
Delivery against all KPI’s and client SLA’s
Attention To Detail
Working knowledge of Equities & Fixed Income Markets and general trade lifecycle and market cut offs
Working knowledge of market confirmation systems, OGW, CTM
Strong Microsoft Knowledge essential
Ability to prioritize workload in accordance with trade/market volume
Takes ownership and accountability to ensure service to our clients/brokers/internal hubs remains as per expectations

102

Cib-transaction Processing Supervisor Resume Examples & Samples

Must be an excellent team player, strong team leader, and able to work effectively in a fast paced environment
Strong Communication skills; both written and oral
Strong research, investigation and evaluation skills
Ability to concurrently manage multiple efforts with competing timeframes and resources
Ability to consult with others in the process (strong networking skills)
Ability to effectively and seamlessly work with others in multiple geographic locations
Ability to communicate effectively across all employees experience levels throughout JPMorgan Chase
Ability to anticipate and understand issues, and escalate appropriately for timely resolution
Strong PC and MS Suite skills, including MS Project, MS Excel, MS Word, MS Visio and MS Power Point
Understanding of project management disciplines and techniques
Must be a self-starter with ability to work independently from manager and/or team
5+ years of experience in Functional Testing and UAT oversight. Strong verbal and written communication skills. Strong time, interpersonal and people skills

103

Cib-transaction Processing Supervisor Resume Examples & Samples

Perform reconciliations between front office, middle office and back office systems to ensure data capture accuracy and completeness
Ensure the Sales and Trading are in compliance with rules and regulations in various local jurisdictions
A strong control mindset and adherence to a high degree of business ethics
Mathematics, finance, accounting, engineering or project management background preferred
Excellent communication skills; fluency in English required. Individual should have been in a role that required daily and extensive communication directly with FO Sales & Marketing groups
Ability to pick up complex systems architecture easily
Experience in driving global initiatives and affecting change in a large organization

104

Cib-transaction Processing Supervisor Resume Examples & Samples

Communicate with various cross asset operational teams and technology to ensure everyone if aware of the regulatory change landscape
Detailing business requirements to allow each line of business to establish the functional/build requirements for their area to comply with new regulations
Provide recommendations to enhance current processes and control environment
Influence the industry and regulators on the shape of the legislation through industry working groups
Definition/Delivery of Operating Model
Fair amount of experience in financial services, operations or technology with a strong focus in change management and project management
Previous experience in strategic programs
Previous experience in Reference data - Security Masters, Party
Understanding multiple asset classes within Securities, ETD and OTC Derivative products (Credit, Rates, FX, Equities and Commodities) and the trade lifecycle
Logical and structured approach to planning and problem solving and decision-making
Very strong analytical, prioritization and organizational skills
Risk and controls awareness

105

Cib-transaction Processing Supervisor Resume Examples & Samples

To review and monitor trades ensuring any issues are escalated
To collate and report on unprocessed trades
To provide timely information to stakeholders and clients on failing trades and possible impacts to other processes

106

Cib-transaction Processing Supervisor Resume Examples & Samples

Manage a portfolio of 2.5M live trades
Monthly settlement of 600,000 payments (100% increase vs. 300,000 in 2010)
70,000 Dodd Frank MTM and client valuation statements issued on a daily basis
Daily/ Weekly reports monitoring and publishing to senior management and operations group
Get involved in process improvements for better client experience & automation of reports generation
Regulatory and control metrics to measure compliance with regulatory requirements
Investigation and resolution on internal queries on the reports and work with stakeholders on enhancements
Work closely with stakeholders on new reporting requirements, and with technology teams on changes to incorporate in reports
Providing analytics on the report with trends, root cause and business context

107

Cib-transaction Processing Supervisor Resume Examples & Samples

A team-player, who is highly articulate, motivated, very flexible and will use their initiative to fully develop the role
An independent, analytical thinker, who can quickly assimilate situations through to the associated risks, business or control issues
Excellent communication skills in order to deal with a diverse range of staff and clients and be able to succeed in a demanding and high pressure environment
Committed and hardworking with a strong ability to prioritise as this role will be demanding in both terms of quantity and pressure of work
Well organized with excellent time management skills
Ability to manage ad hoc projects and research and complete them accordingly with minimum supervision
Needs to be highly numerate with excellent keyboard skills and a high-level of computer literacy
Needs to be aware and have an understanding of the large financial risks that can be incurred through operational errors and control risks
Ability to be innovative and improve system capabilities

108

Cib-transaction Processing Supervisor Resume Examples & Samples

2 - 3 years experience in a fund accounting environment with 4-5 years of overall experience
Excellent investigation and problem solving skills
Excellent analytical skills with attention to detail
Ability to be flexible, prioritize and work under pressure to meet deadlines
Experience of reviewing and authenticating work of juniors
In-depth knowledge and understanding of global investment markets, instruments types, fund types and accounting policies
Experience in people management (inc. training, resource planning etc) preferable but not essential
Control and procedure oriented
Computer literate - Word, Excel etc
Knowledge of Invest One accounting system would be beneficial but not essential

109

Cib-transaction Processing Supervisor Resume Examples & Samples

Screen Payments / SWIFT Messages(Inward/Outward) in accordance with sanctions screening Policies, procedures, & practices to ensure compliance with laws and regulations
Suspect transactions identified, referred and/or escalated for resolution in a timely manner
Recommend, develop, & implement changes to existing & proposed procedures, policies and programs
Perform QC/QA on a agreed frequency on all/sampled transactions
Providing periodic thorough reporting to Managers and senior leadership on the state of our screening efforts
Directly supervise operators & Display high level of staff motivation, commitment, performance and knowledge
Supervise the day-to-day work of the Central Screening unit Operators
Ensure process is in accordance with the SLA
Interfacing with multiple functional areas, Onshore partners, Clients, Internal/External Customers & Compliance for effective functioning of process and Escalation management
Monitoring process on an ongoing basis and providing ongoing advice and course correction to leaders as necessary
Coordinate, supervise, or Lead Improvement initiative projects/programs

110

Cib-transaction Processing Supervisor Resume Examples & Samples

Liasioning with Support groups like eTrading Middle Office Middle/Front office in Asia/LDN/NY
Achieving the stringent daily/weekly and monthly volume targets
Ensuring that the defined KPI’s for the team are consistently met and providing root-cause analysis with robust action plans in case of errors
To develop and implement an appropriate control framework and production of MIS and Key Performance Indicators including trend analysis
Responsible for communicating with locations, attending calls, drive conference calls with Locations etc
Responsible for preparing and maintaining SIPOCs, SOPs and BCP documentation
Responsible for ensuring new hires are trained and go-live post the implementation of the OJT model designed for the process
Proactively identifying problems and proposing solutions
Support the team in instances where assistance is required on any queries/ requests (trade fails/feed issues) sent by the Business Partners/Client Support Teams
Establishing and maintaining excellent relationships with the Business partners as well as the people in the Client support groups
Production planning and workload balancing on a day-to-day basis
Ensuring accuracy on performing reconciliations and reports and non disclosure of client information by preserving client confidentiality
Researching on any exceptions of reconciliations and apply appropriate fix
MIS generation & analysis/commentary
Ensure Quality Control standards that have been set for all processes are followed
Bachelors degree with a minimum of 4-5 years of work experience preferably in a back office/financial industry
Knowledge of investment banking will be an added advantage
Ability to think strategically, but have strong attention to detail
Understanding of the business needs and process
Quick learner with ability to manage and/or play a key role in managing the process and production on a day-to-day basis
Must be a self starter with ability to work independently from manager and/or team

111

Cib-transaction Processing Supervisor Resume Examples & Samples

Execute BAU tasks Assigned
Take lead on process improvement and automation
Ability to manage assigned tasks independently with a little or no supervision
Have a control mindset and be alert to issues, risk that have impact on process or to the organization
Team Management and an initiator, whereever required
Graduate with atleast 4+ years of experience, preferably in back office operations
Good computer skills ( MS Excel, Word, PPT, Outlook etc)
A fair understanding of the financial services industry, products and processes
Good communication skills, ability to articulate processes, issues to a wide range of stakeholders without ambiguity
Strong time management and proioritization skills

112

Cib-transaction Processing Supervisor Team Leader Resume Examples & Samples

The primary responsibility is to provide the supervisory support, in the day to day management of the business deliverables and the team
Support the Process Manager in their mission to provide top quality operations in support of this global business
Manual processing of trades in back office system
Trade settlements & reconciliation
Accuracy in processing in line with SOPs with no errors and comply with firm’s policies
Responds to exception queries/complaints
Ability to work overtime as needed and be flexible on work schedule
Good written & spoken English communication skills, exhibits effective communication with key stakeholders

113

Cib-transaction Processing Supervisor Resume Examples & Samples

Service over 60,000 clients with over 400,000 discrete accounts
Manage payments to 135 different countries, Transact in 113 different currencies, out of 35 JPM entities
Manage > $2Trn of gross settlements on 500,000 transactions, in over 100 different products daily
Direct businesses supported generate >$4Bn of annual revenue
To learn and understand, all processing functions within the unit, ensuring all relevant deadlines and stipulated controls are met
To ensure transactions are processed in accordance with document procedures
To be instrumental in identifying system faults/enhancements and be involved in any system implementations from a user viewpoint

114

Cib-transaction Processing Supervisor Resume Examples & Samples

Drafting and Affirmation of Commodities Trades and Legal confirmations
ISDA knowledge and Commodities Product knowledge is preferable
Commodities Derivative experience preferable
Experience/working knowledge of Commodities/Derivative products

115

Cib-transaction Processing Supervisor Resume Examples & Samples

Stakeholder mgmt across region and product lines
Partnering closely with operations to determine delivery approach and priority areas
Perform process reviews and use case production to identify opportunities and form tech requirements
Maintain and build excellent relationships across Derivs Ops, as well as across other CIB CAO organizations, Technology, and Product Managers. Work in partnership with these teams to achieve results
Demonstrate thought leadership and contribute to solutions that will impact decision making and help steer the strategic direction of the organization
Strong analytical & creative thinking skills
A self starter, requiring limited supervision
Strong relationship building & networking skills
Ability to demonstrate strong leadership skills and initiate change
Confident decision making skills with the ability to articulate supporting rationale
Ability to prioritise work in a pressurized environment
Strong IT and Microsoft Excel skills are required
Well organized with great attention to detail
Good communication skills, with the ability to face-off to various levels of management
Consistent track record of strong performance
At least 2-3 years of banking experience preferably with line experience in Operations
Knowledge of Markets and Investor Services Operations is preferable
Project Management and / or Business Analytical Skills would be an advantage

116

Cib-transaction Processing Supervisor Resume Examples & Samples

Be a back-up for other processes of ACCO as long as no segregation of duty issue identified
Set regular 1:1s with team members and provide coaching as and when necessary
Assist manager in reviewing the SOP of the process
Advance knowledge of SWIFT messaging and how money moves
Advance understanding of the process and function as well as familiar with the exceptions found in the SOP
Main task : Checker of process; Also able to do maker task as and when needed
Monitos completion of the process checklists and that it is done timely
Escalates to superiors with sense of urgency
Implements preventive actions for any errors that has happened

117

Cib-transaction Processing Supervisor Resume Examples & Samples

Perform weekly controls across all regions (Asia, EMEA and NA) for all asset classes pertaining to OTC Derivative products
Produce weekly and monthly reports highlighting the outstanding breaks under investigation and reporting the true breaks
Perform daily checks across all (Asia/ EMEA and NA) regions for Rates Derivative products to ensure critical fields are updated and matching between Upstream / Risk Management System and Downstream
Graduate with 4+ years of experience in an investment banking environment, preferably in Middle Office / Trade/Sales Support
Graduate / Post Graduate (Preferable Banking / Finance)

118

Cib-transaction Processing Supervisor Resume Examples & Samples

Participate in critical firm wide & industry projects (Volcker, Dodd Frank) by partnering closely with technology, local and global stakeholders
Managing key reference data controls on a daily basis and ensuring mapping is done in the front end tool so that there is no downstream impact on other processes
5-6 years in a Derivative Operations (Middle Office / Back Office) role
Strong product knowledge; understanding of the end to end transaction cycle for Credit derivative products
Excel and MS Access Database skills preferred
Partnering with global & local partners on projects and business change (regulatory projects)
Ability to work effectively both independently and as part of a Global team

119

Cib-transaction Processing Supervisor Team Leader Resume Examples & Samples

Accuracy in processing in line with Standard Operating Procedures with no errors
Respond to routine queries/complaints
Perform all work in accordance to department procedures and within productivity processing and quality standards
Exercise good judgment and degree of confidentiality
Able to grasp/learn concepts and procedures quickly
Must be very detailed oriented and analytical
Analytical with ability to quickly assess situations and resolve complex issues

120

Cib-transaction Processing Supervisor Resume Examples & Samples

Operation's Team Management in a daily environment is critical
Operational subject matter expertise critical e.g. Reconciliation & Corporate actions
Strong People Management skills, ability to Lead and Motivate Managers
Good interpersonal and communication skills to ensure successful results when assisting users of varying knowledge levels
Strong ability to learn ongoing stream of new markets, products and processes
Strong Risk and Control Awareness: Ability to effectively priorities workloads and work to critical deadlines
Demonstrate Ownership and Accountability for Operational and Project Deliverables with a proven track record
Confident communicator in all mediums to both internal and external clients
Strategic thinker, able to review and implement process improvements. Drive, Energy and Enthusiasm
Display high levels of integrity; operate on the basis of open and honest interaction

121

Cib-transaction Processing Supervisor Resume Examples & Samples

Good investigation skills and desire to want to "resolve" queries
Deadline focused and able to work effectively to very tight deadlines
Direct relevant experience of fund accounting and/or knowledge of Sungard Invest One system (WINS) would be a significant advantage
Reconciliation's background would be a significant advantage as this evidences the ability to compare transactions/positions and to investigate and resolve differences

122

Cib-transaction Processing Supervisor Resume Examples & Samples

Gain clear understanding of the required testing effort based on business requirements and design specifications
Prepare the testing approach plan which defines the scope and scale of testing, the plan of tasks, any dependencies and participants required
Work with technical team on environmental requirements and testing data requirements being delivered prior to commencement of user testing phase
Review system testing plans for scope and coverage, provide input on additional tests to be included
Ensure allocation of testing team is of sufficient number and experience
Ensure all test cases / scripts created cover all functional, regression and negative testing scenarios identified
Verify that scripts are fully traceable to business requirements
Arrange relevant peer review of test cases / scripts
Assign relevant testing activities to testing team members ensuring that they have sufficient work during the testing phase
Execute test scripts as per test plan and resource allocation
Monitor new requirements and change requests progress to understand implications on testing scope and effort
Act as a point of contact between Technology and Testers
UAT Closure & Score card publishing
Organise testing status meetings providing minutes and actions where necessary
Track and prepare reporting of testing activities i.e. testing results, test case coverage, defects identified and status, resource status
Distribute testing status reporting to relevant Stakeholders
To conduct and participate in integrated testing cycles that spread over multiple lines of business
Escalate arising testing issues to the testing manager
Provide Technology information in relation to the prioritisation of defects or issues arising with defect fix turnaround schedules
Liaison with business users to clarify and confirm defect impact to ensure correct categorisation
Provide relevant sign off for completion of testing including relevant documentation and evidence
Prepare relevant information required to form part of the implementation notice
Produce post implementation verification plan defining timelines, resources required in accordance with the technological implementation schedule
Prepare relevant training documentation in relation to changes tested and impact to current operational procedures
Resource & Performance Management
Effective coordination with various project level & release level (internal/external) stakeholders throughout the release life-cycle
Have an understanding of the testing principles and techniques in accordance with the ISO standards
Be able to apply a risk-based approach to testing when determining the criticality of completing test scenarios and the severity of errors raised
Be able to define the boundaries for testing all system's enhancement and projects
Have an understanding of the V model and Project Lifecycle standards
Have a good understanding of the risk and compliance policies followed by international banks
Have an awareness of the principles of Information Technology, IT Control policies and change control procedures
Working Knowledge of SWIFT is preferable
Basic Product understanding of the following would be desirable
Assumes ownership of problems and sees them through to resolution, making appropriate decisions where necessary
Good project management and test planning skills
Logically breaks down problems/situations into their essential parts and draws reasonable conclusions based on their analysis
Identifies issues, problems and opportunities and determines whether action is needed
Takes appropriate action before being asked and actively finds solutions to problems
Flexible to work in rotational shifts
Communicates at all levels in a clear, concise and fluent manner
Escalates problems & issues in a timely manner
Effective Stakeholder Management (Product, Operations, PMO, QA, UAT leads)
Graduate with Minimum 7 years of testing experience can include back office operations
Good academic record
At least 3 years of experience in a back office operations of a reputed foreign bank or it's processing arm/private sector bank/public sector bank as a supervisor would be beneficial

123

Cib-transaction Processing Supervisor Team Leader Resume Examples & Samples

Understanding and interpreting the operational impact of complex regulations
Taking proactive responsibility for the resolution of client’s enquiries within the published standards
Involvement in the development and build out of the function
Escalation and management of exceptions and issues
Exception management / resolution
Continually review operational tax processes to identify areas for enhancement
A relevant Degree qualified and equivalent work experience
International Taxation regulatory reporting experience
Strong experience in using Microsoft Excel, Access Database etc. in Data Validation, Data mining, Data management
Able to demonstrate operational management experience within financial services, specifically global custody or investment banking
Excellent internal and external communication and problem solving experience
Experience in risk awareness and operational control experience within financial services
Ability to lead process improvement, articulate ideas, concepts and procedural changes to clients
Experience in team management within a financial services environment where accuracy is of paramount importance and where there are multiple deadlines in a risk awareness environment

124

Cib-transaction Processing Supervisor Resume Examples & Samples

Minimum Qualification – Graduates with a minimum of 4-7 years’ experience in a bank, financial services/ or other service sector environment or Qualified professionals (e.g. CA, ICWA, and MBA) with 3-5 yrs. relevant experience
Maintain effective Standard Operational Procedure
Improving and maintaining a controlled environment (e.g. necessary controls activities along process flow implemented, appropriate control tools in place, team members fully understand risks and related controls)
Manage relationship with internal teams, anticipate needs, take feedback, run conference calls
Act as a point of contact for escalations and high priority requests from internal clients
Send early warning reports if workloads impact turnaround time or quality parameters
Take responsibility for the quality of work submitted and ensure that the highest standards are maintained
Identify/ manage risk and control breakdowns
Conduct regular team meetings and coaching sessions
Manage projects and other initiative as required
Strong business knowledge i.e. Investment Banking, product knowledge in derivatives, fixed income, and equities
Working knowledge on reconciling security & NOSTRO positions, TLM breaks; accounts payable and receivable, reconciliation etc
Knowledge of accountancy, journal entries, general ledger, book keeping etc
Working knowledge of industry systems like TLM (trade lifecycle management), E-PI (e-Serve Payments Initiation)
High level of attention to detail and ability to multitask
Ensure all day to day queries dealt with within required SLAs and escalate issues to the immediate manager
Maintain and publish, weekly, monthly KPI alongside Manager and participate in discussions with onshore management and teams
Can operate effectively in a dynamic environment with tight deadlines, and can prioritize team’s work to achieve them
Must be organized and have excellent follow-up and prioritization abilities
Analytical, problem solver and able to multi-task
Strong business writing and verbal English communication skills
Good coaching skills

125

Cib-transaction Processing Supervisor Resume Examples & Samples

Reconcile and Resolve Fails & Exceptions (Trade & Settlement Breaks)
Monitor Fails / Exception Reports
Provide Business Control Reporting – MIS
Perform reconciliation between Front Office, Middle Office and Back Office systems to ensure data capture accuracy and completeness
Perform daily controls and reconciliation functions for EDG trades
Overseeing the data gathering process, analyze the data and report MIS utilizing the various data source
Action business as usual (BAU) tasks and execute root cause analyses on new issues or control gaps
Build and maintain strong working relationships with all EDG teams and be an expert on Equity Derivative Reconciliations and Controls
Handle adhoc projects for the team
Attentive to details and strong interpersonal skills
Solid business judgments and positive attitude
Sound knowledge in EDG products
Basic project management skills
Ability to prioritize
Degree holder in Finance / Economics or other related disciplines
Fluent English language skills (both verbal and written)

126

Cib-transaction Processing Supervisor Resume Examples & Samples

Derivative Core Processing Program (DCPP) is the new Derivatives Back Office strategic platform being implemented across CIB LOBs (Lines Of Businesses) to ensure Front-To-Back processing with stronger controls and retire the legacy system called STS. Settlements Function is a key feature of DCPP program
DCPP projects team requires a Settlement Product Owner to support and manage the Settlements work stream in terms of key SME/Business Analysts, Operations Liaison & Work Slate prioritization
The role is based in Mumbai and will be part of a global DCPP Operations Project team spread across multiple locations, generally working EMEA hours
Support and manage the development and rollout of DCPP for Affirmations and/or Settlements - Including synthesizing & vetting requirements, system testing, operating model development, launch communications, end user support
Create the Product Backlog for settlements in JIRA and sequence the Product Backlog as a set of features
Groom the Product Backlog regularly and frequent communication with Scrum Master & stakeholders
Participates in Sprint Planning, reviews and retrospectives to define the theme and goals of each Sprint
Inspect progress at the end of every Sprint and has complete authority to accept or reject work done
Collaborate with technology, operations and project teams to elicit requirements and prioritize
Ensure proper governance is established around key projects and processes
Provide robust communication to stakeholders for program updates
Provide escalation of issues and blockers to stakeholders and program manager
Liaise closely between Mumbai based Operations & Technology staff and other hubs based project staff
Develop an end-to-end understanding of Derivatives procession, initiatives, issues, objectives, etc
Perform analysis to review controls and identify opportunities to improve efficiencies / effectiveness
Engage in new design discussions and document existing and future workflow processes
Assist with developing training materials , coordinate/conduct pilot training sessions
Write test scripts, perform User Acceptance Testing (UAT), and production checkouts
Log bugs and enhancements in online tracking repository (JIRA)
Ensure local coverage, support and be point of contact for Change
Commerce graduate with MBA in Finance or other relevant steams preferred
7-10 years of background in Derivatives Settlements with experience of working in Project environment
Self-starter with ability to work in a fast paced, results driven environment, excellent communications skills as the role will have global exposure, accountability and responsibility
3+ years work experience in project planning, scoping and ensuring implementation of project plans within pre-set budgets and deadlines
4+ years work experience with Settlements and trade reconciliation process in back office
Extensive domain knowledge of Derivatives processing with exposure to Nostro processing, Depot/stock reconciliation, Inter-system reconciliation (pre and post settlements)
Well versed with cross border settlements via Euroclear and Clearstream
Complete understanding of Confirmation/Settlement Exceptions in derivatives space required with experience in migration planning from legacy systems to new platforms
Experience in Project Management, Business Analysis & Change Management is an advantage with exposure to working within the Agile & Scrum framework for multiple streams across regions
Excellent working knowledge of Derivatives platforms and Investment Banking applications including TLM (Smart Stream, Euroclear), DTCC, Bloomberg and SWIFT messaging. MS Excel (Pivot tables, v-lookups), PowerPoint, JIRA and ALM desirable. Good to have Cash Management & funding working experience
Knowledge of Currencies/FX procession and products is a nice to have

127

Cib-transaction Processing Supervisor Resume Examples & Samples

Management of project work streams for implementation of strategic applications
Analysis and planning for leading the work streams for successful delivery
Interact with the stakeholders (end users, tech etc) to understand the system requirements
Perform analysis of the system with functional testing
Formal training in Project management, a plus
4+ years experience as an Analyst /or worked in implementation team
Functional knowledge and testing of financial systems is a plus
Hands on experience on relational database management systems (eg Access/Oracle) is a plus
Scalability and ability to grow into larger roles
Work under tight deadlines and user pressure
Out of the Box thinking and quick learner to pick up new areas and understand user requirements from various backgrounds

128

Cib-transaction Processing Supervisor Resume Examples & Samples

Execute T+1 control reconciliations associated with the process and resolve discrepancies, if any
Investigate the root cause & reach out to technology partners as well as respective Location Middle Office, Marketing Support teams, Risk Management teams and amend Risk Management systems for details validated through the investigation in the process
Primary Coverage- 1:30 pm to 11:30 pm IST. Cross regional coverage to be provided. Ability to work stretch hours in case of business requirement
Travel: Flexibility for travel to region (APAC / EMEA / Americas) for period of 2-3 months within short notice in case of business requirements
Bachelor’s Degree (at least 70% marks) with 4-5 years of relevant banking experience
MS Excel/ Word/ Access proficiency
Articulate Communication Skills
Skill Set

129

Cib-transaction Processing Supervisor Resume Examples & Samples

Accuracy, care and precision in working with client information are required
Aim for "zero defects" or no mistakes in work processed
Timely escalation of issues to management
Quickly understand how the billing system works and how each component impacts the client's bill
Understand how personal actions in the mainframe billing system impact the client's statement
Participates in all required training, and is able to apply learning to improve job performance
Consistently follow and adhere to standard operating procedures
Ensure manual uploads by Invoice Production analyst are done in an accurate and timely manner
Use Microsoft suite of tools to perform analysis, create reports and interpret data
Analyze raw statistical data, and articulate those conclusions to departmental management
Work well with others and as an individual to accomplish work
Manage individual performance to ensure daily team objectives are met
Able to review own work and work of others to identify and correct errors and prevent impacts to customers' bills
Use project management skills to handle more involved tasks and ensure they are closed out completely and timely
Bachelor's degree in accounting, finance, or MIS is preferred. Bachelor's degree is required
5-7 years of banking operations experience, with technical experience
1-2 years experience as an operations supervisor
Able to understand billing processes and associated details
Able to review own work and the work of others to prevent errors from impacting client bills
Able to understand how own work and the work of others impacts client bills
Able to perform detailed research, resolve issues, close them out and follow up with the impacted partner about how matter was resolved or outcome of research
Able to understand the nature of work and ask logical questions about whether or not what is being requested is what is intended
Strong PC and mainframe skills
Requires strong computer skills including ability to analyze data from various sources, interpret various data structures, mainframe and common PC based software packages including MS Access, Excel, Word, and PowerPoint. Familiarity with Microsoft Project is an advantage, but is not required

130

Cib-transaction Processing Supervisor Resume Examples & Samples

Excellent communication and interpersonal skills. Ability to communicate effectively and professionally with members of management across all lines of business
Good Analytical /Organizational Skills - Ability to prioritize effectively even with changing criteria and intuitively identify questionable transactions that require further investigation
Time Management – Strong time management skills required
Partnership/Teamwork – Ability to reach across all lines of business and operations to successfully ensure client satisfaction/mitigate risk of financial loss to JPMC
Judgment/Decision Making/Problem Solving Skills
Flexibility/Adaptability

131

Cib-transaction Processing Supervisor Resume Examples & Samples

Creation & execution of Test cases
Raise the defects & track the defect to closure
Responsible for Creating of Automation scripts, automation template creation of test cases
Management of business users expectations
Understand the Derivs and FX Domain & able to interact with the business users
Experience in finance, banking, securities domain, a plus
3+ years experience in managing a Testing / implementation team
Hands-on experience with Test management software like HP Quality Center
Hands-on experience with Test automation using QTP
Hand on Experience on the FX Domain ( Products knowledge like Spots, fwd, NDF , Swap etc, Risk & PnL, Trade lifecycle etc,
Must be able to communicate effectively with the Senior client management
Should be able to function independently, with minimum direction
Able to motivate teams working on different aspects of a project
Good people skills

132

Cib-transaction Processing Supervisor Resume Examples & Samples

Pre-match cover for global markets (T+1), across product class Equities, Fixed Income, ADR, ACATs, Balance orders, Margin tickets
Work directly with brokers & custodians globally to resolve issues related to unmatched exceptions and ensure matching & timely settlement
Partner with middle office in enhancing the client experience
Unmatched trades & fails have up to date and accurate commentary for clients, middle office and Account managers to view
Provide root cause analysis on unmatched trades, brokers & reasons
Daily, weekly , monthly reporting to ensure transparency on trade status and settlement performance

133

Cib-transaction Processing Supervisor Resume Examples & Samples

Detailed investigation of the cash breaks
Liaise with internal and external party for the resolution of cash breaks
Ensure team meet designated deadlines in line with internal SLA's
Provide MIS reporting on break status
Provide weekly KPI information to management
Previous experience on reconciliation
Sound knowledge of basic accounting (ie. debits/ credits)
Excellent communication, interaction and influencing skills
Strong PC skills, particularly Excel
An understanding of derivatives and fund accounting processes is a distinct advantage

134

Cib-transaction Processing Supervisor Resume Examples & Samples

Trade Management
Investigate Risk Management systems for economic breaks, raised by the back office of affiliates through the query management tools
Query management tools – Work with Settlements, Confirmations & Accounting to review and assist with any settlement, confirmation and or accounting related queries/issues
Performing Reconciliation activities between Front Office, Middle Office and Back Office Systems therefore maintaining a controlled environment
Compile Ad-hoc reports that are requested by Front Office or other Middle / Back office groups
Execute all prime record reconciliations not linked to trade execution of deals. This will involve the execution of these reconciliations and the investigation of breaks

135

Cib-transaction Processing Supervisor Resume Examples & Samples

Develop an understanding of the business including the Documentation Management key program initiatives
Assist with documenting finalized document indexing values including business rules and enumerations for multiple products
Responsible for analyzing data, and conducting gap analysis for various aspects of the project including finalized document metadata
Assist with documenting the current state documentation processes across multiple products
Work with managers to plan and execute the remediation process including researching and documenting the steps required for remediation, determine the process for extracting defined indexing values and preparing training materials
Accountable for team deliverables ensuring a high level of quality is maintained and deliverables are met on time
Manage all issues and ensure appropriate and timely escalation and follow through resolution
Ensure accurate completion of documentation remediation within the designated remediation guidelines
Execute QA process to ensure remediation process is executed according to requirements defined
Develop and produce MIS on a regular basis
Manage and participate in User Acceptance Testing (UAT) and Production Verification Testing (PVT)
Proven analytical experience; ability to review and analyze information from multiple sources and determine relevancy to specific issues and route to appropriate business partners
Demonstrate the ability to identify issues and escalate timely while managing potential risk
Ability to present information in a clear and concise manner; demonstrate effective written and oral communication skills
Possess a strong knowledge of Microsoft Excel, PowerPoint and Project
Ability to manage multiple projects effectively while meeting deadlines
Able to work effectively in a team environment where manager or team members may not be co-located
Excellent interpersonal skills and ability to excel in a team environment
Knowledge of client documentation, including familiarity with legal documentation and other Onboarding related document types preferred
CIB Product and Business knowledge a plus

136

Cib-transaction Processing Supervisor Resume Examples & Samples

Input and maintenance of all the OTC trades within our strategic systems such us WINS Enterprise, DerivClear and FARA
Set up and maintenance of all derivatives data within our strategic systems such us Calypso, DerivClear, WINS Enterprise, FARA, Cosmic
Involvement in new client/ fund on-boarding and/or new products
Managing the daily production co-coordinator’s checklist to ensure all sign-offs go on time, accurate & with a reliable source
To ensure enough controls are put in place to achieve the above
Managing more than one project and have an oversight of the entire project
Good background knowledge of client valuation process and all security types (Bonds, Equities, Commodities, and Indices etc) their accounting treatment and Derivative experience desirable
Excellent communication, interaction and influencing skills. Comfortable at interacting with and communicating to all levels of management
Quick learner and capable of grasping nuances of products and implications of their processing requirements
Partners well with peers, subordinates, managers, and LOB and functional partners (e.g., Risk, Technology, Operations, and Finance)

137

Cib-transaction Processing Supervisor Resume Examples & Samples

Demonstrating: strong product knowledge; a thorough and understanding of the end to end transaction cycle for CREDIT products
Understanding of risk types Market (positions), operational, settlement, CREDIT, legal and reputational
Strong systems and product knowledge
Good knowledge of end to end workflows
Analytical mindset and attention to detail
Strong communications skills both verbal and Written
Interpersonal skills to multi-task effectively
Ability to understand and highlight, and prioritise operational risk
Highly organized, motivated and strong prioritisation to ensure delivery inline with business/operations agenda
Daily BAU tasks for the Reporting team & ensuring no interruption or impact to the business

138

Cib-transaction Processing Supervisor Resume Examples & Samples

Leadership – Leads by example and is an effective role model (e.g. takes the lead and actions reflect an appropriate level of independence; demonstrates the ability to initiate and effect change and continuous improvement, contributes significantly to the on-going development of people.)
Should be creative and innovative; challenges status quo; generates strategic advice/product/client solutions
Have a track record of formulating innovative ideas and gaining buy-in from senior management in addition to a track record of execution/delivery/process improvement/leadership in a challenging environment

139

Cib-transaction Processing Supervisor Resume Examples & Samples

Drafting and Affirmation of Legal confirmations and understand legal aspects relating to Derivatives confirmations
Drive Efficiency in the current process and identifying incorrect booking practice and educate Middle office on the impact
Graduate with 3-5 years of experience
ISDA knowledge and Derivatives Product knowledge and experience is preferable
Should be willing to do all shifts

140

Cib-transaction Processing Supervisor Resume Examples & Samples

Consistently meet KPI/ deadlines & communicates work status to appropriate parties and able to implement small projects given clear goals and direction
Settling payments for counterparties and where appropriate, takes action on own, without waiting for direction from others. Persists and continues to strive for a goal despite obstacles and setbacks
Actively participates in firm-wide strategic initiatives identify process improvements and efficiency opportunities in the daily workflow verbally confirming details of Derivative Trade products
Bachelor's Degree with 4 to 6 years
Good Knowledge on Microsoft Excel esp Pivot, macros, vlookup., writing basic macros would be an advantage
Experience/working knowledge of Derivative products. Intermediate to in-depth understanding of products and financial concepts in immediate business area. High-level understanding of how products supported fit in at firm

141

Cib-transaction Processing Supervisor Resume Examples & Samples

Ability to quickly create partnerships across external contacts integral to the billing process (e.g. Revenue Management, Relationship Mangers, Client Service, Clients)
Able to prioritize and respond to changing work patterns
Demonstrate analytical and problem solving abilities while possessing a mindset of accuracy and attention to detail
Embraces corporate change and possesses a flexible approach to work
Experience in Billing Operations would be considered a plus

142

Cib-transaction Processing Supervisor Resume Examples & Samples

Skills and Qualifications
Previous Middle Office or Trading Desk experience (2-3 years) with a background in derivatives essential for Team Leader. (5 years + for Associate)
Strong working knowledge of derivatives systems and vendors (Calypso, Bloomberg, Reuters, etc.) Client-facing experience a strong benefit
Quick learner; both in technical derivatives knowledge and Cash flows. An ability to thrive in a fast-paced environment and self-motivating

143

Cib-transaction Processing Supervisor Team Leader Resume Examples & Samples

The primary responsibility is to provide first level of supervisory support, in the day to day management of the business deliverables and the team
Accountability for service quality of the team and ensure operational procedures are followed, that tasks are completed in an accurate and timely manner
Provide first level of supervision to the staff during business hours
Identify requirements for additional controls
Verification of Team Members work on a daily basis and training of new hires
Provide daily/weekly statistics

144

Cib-transaction Processing Supervisor Team Leader Resume Examples & Samples

Accuracy in processing in line with SOPs with no errors
End to End process responsibility and to be in control of End of day reports, cut-offs and critical intra day reports
Responding to routine queries/complaints and ensuring completeness
Partnering with supervisor and ensuring complete control of business
Preferably Graduates/CA/ MBA (Finance)/CFA
Experience on Securities Operations would be an added advantage
Must be able to work under pressure and make accurate decisions in stressful situations
Must be able to lead, manage and motivate the teams
Client focused
Proactive, positive approach
Must be detailed oriented and analytical
Strong Customer Service skills

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Cib-transaction Processing Supervisor Resume Examples & Samples

Cib-transaction Processing Supervisor Resume Examples & Samples

Cib-transaction Processing Supervisor Resume Examples & Samples

Cib-transaction Processing Supervisor Resume Examples & Samples

Cib-transaction Processing Supervisor Resume Examples & Samples

Cib-transaction Processing Supervisor Resume Examples & Samples

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Cib-transaction Processing Supervisor Resume Examples & Samples

Cib-transaction Processing Supervisor Resume Examples & Samples

CIB Transaction Processing Supervisor Resume Examples & Samples

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CIB Transaction Processing Supervisor Resume Examples & Samples

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