Processing Supervisor Resume Samples

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S Ritchie

Shirley

Ritchie

8998 Maurine Forest

Los Angeles

+1 (555) 608 1888

8998 Maurine Forest

Los Angeles

Phone

p +1 (555) 608 1888

Experience Experience

Houston, TX

Processing Supervisor

Houston, TX

Hamill and Sons

Houston, TX

Processing Supervisor

Manages employee performance, providing positive and/or corrective feedback
Continually assesses the performance indicators of the shift and develops actions to improve L’Oréal Industrial Objectives: Safety, Quality Productivity
Develop and implement improved work procedures that enhance processing efficiency
Professional development - SunTrust University, an in-house career growth and employee development program
Trains and provides an environment for employees to achieve their maximum quality and productivity performance in their respective positions
Accepts and performs additional assignments as directed by General Manager
Meets with other members of supervision and management to focus on continual improvement processes

Detroit, MI

Loan Processing Supervisor

Detroit, MI

Bernhard and Sons

Detroit, MI

Loan Processing Supervisor

Meet or exceed pre-established standards for the team which include closing and service, quality, and turnover
Assure employees are receiving necessary training (technical and customer service) to meet team objectives and to continuously improve
Document performance concerns and work with Human Resources to effectively manage poor performers
Provide technical expertise and direction to the team regarding loan programs and underwriting guidelines in order for the processing team to deliver outstanding customer service
Analyze the team’s phone measurements to insure client calls are being answered in a timely manner
Monitor pipeline status and pull through rates for each Loan Processor on the team
Set goals for individual team member performance as well as the team’s performance and meet daily with the team to track the team’s success

present

Dallas, TX

Data Processing Supervisor

Dallas, TX

Rau, Wunsch and Sawayn

present

Dallas, TX

Data Processing Supervisor

present

Communicate with Operations Managers and/or Facility Manager regarding daily operational issues and events; reporting directly to the Operations Manager
Proficient with systems (i.e.: Microsoft products; warehouse management systems, WMOS, etc)
Manage the change out Data back-up tapes daily for facility servers and Wal-Mart data
Manage routine equipment maintenance
Manage the ordering and control supplies
Oversee and direct the DP department to achieve the highest level of safety, productivity, and customer service with a focus constantly on systems demands and access control all while maintaining cost and efficient use of labor
Manage and insure that all User ID’s are compliant with controls, checks, and balances

Education Education

Bachelor’s Degree in Business Management

West Virginia University

Bachelor’s Degree in Business Management

Skills Skills

Ability to manage multiple priorities
Strong analytical and decision-making skills
Good organizational and project management skills
Excellent interpersonal, verbal and written communication skills
Well-developed knowledge of human resources functions
Ability to manage multiple tasks/projects and deadlines simultaneously
Capable of independent decision making
3 or more years of previous Supervisory experience
Previous leadership skills with 20 or more employees
Effective communication both orally and in writing

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15 Processing Supervisor resume templates

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Processing Supervisor Resume Examples & Samples

Two to three years of experience in mortgage servicing or operations activities
Thorough understanding of all aspects of mortgage lending, servicing or operational policies and practices
Excellent interpersonal, verbal and written communication skills

Home Lending Loan Processing Supervisor Sacramento Resume Examples & Samples

Supervise Loan Processors acting as liaisons with customers and their representatives, attorneys, and title company representatives
Oversee the accurate and timely processing of loan files; monitor and advise staff on aspects of transactions requiring special attention and file documentation
Assist Associates in assigned Home Lending locations as a system (Encompass) expert
Responsible for performing employee reviews, recruiting and partnering with HR in the management of personnel issues
Responsible for compliance with all Federal, State and local consumer protection laws governing loan origination including the SAFE Act, the Truth in Lending Act (TILA), their implementing regulations (Regulations G and Z), and SAFE Act registration and renewal as defined by the Bank. Stays up to date on annual training requirements
Possess excellent written and verbal communication skills. Ability to prepare written reports, correspondence, and financial and background information required. Proficiency in word processing, spreadsheet and industry specific software (Word, Excel, DU, LP and GUS)

CIB Ops-transaction Processing Supervisor Resume Examples & Samples

Lead, motivate, and develop the staff
Own and resolve issues from complaint or inquiry to the point of resolution
Provide daily reporting to management
Be an escalation point to research and resolve complex service questions, using multiple systems and points of contact to get to the answer
Support change in the environment by ensuring staff are prepared for change and by following up to ensure the change was successful
Be able to use software such as Excel, PowerPoint, and SharePoint to analyze and communicate information
May be required to respond to production issues outside of normal work hours
College Degree or Equivalent Work Experience
Ability to coach, mentor, and develop staff members while promoting a positive workplace environment
Experience in managing shift schedules, employee planned and unplanned absences, and ensuring there is coverage at all times
Experience in enforcing and improving operational procedures
Works well in a team environment, is flexible, professional, and willing to help others
Excellent written communication skills; able to document and explain complex situations
Strong general computer skills to quickly learn and use multiple applications
Demonstrated ability to own, resolve, and research complex service issues
Able to work independently and empowered to make appropriate decisions and escalate when needed
Able to be contacted after hours as required

Item Processing Supervisor Resume Examples & Samples

Manages section of an Operations department which exhibits one or more of the following characteristics
Bachelors degree in Business or IT or equivalent experience
One (1) year supervisory/leadership experience preferred
Three (3) years experience
Experience with Microsoft office products, such as Access, Word, Excel, PowerPoint and Outlook

Transaction Processing Supervisor Resume Examples & Samples

Plans, organizes, directs and controls transaction processing operations
Analyzes workflow and assignments to ensure operations run efficiently
Provides direction to staff by answering questions and resolving problems
Develops reports for management and the client
Provides staff support by performing transactional work when needed
Covers operations shifts on a flexible schedule

Transaction Processing Supervisor Resume Examples & Samples

Supervise a staff of 50-60 full and part time employees with a mix of temporary employees as required by volume peaks
Supervise operation of documents, checks, high speed scanning equipment and multiple deadlines
Interacts with site and shift managers, clients and functional partners
Improve the customer's experience by exceeding the expected levels of errors per items processed of 1 error in 30,000 items
Assist in managing an annual budget of over $3mm
Exceed objectives around productivity, quality and timeliness
Develop talent to expand opportunities for advancement and mobility
Develops strategy for the site as well as tactical plans to address immediate business needs
Industry related degree or equivalent experience
Experience leading organizational and operational change initiatives is mandatory
A minimum of 7 years experience Leading/Supervising medium to large departments, including budget responsibility
Experienced with a culture of driven continuous improvement and managing with data
Financial skills, ability to manage budgets
Strong people skills, the ability to coach and develop

Transaction Processing Supervisor Resume Examples & Samples

Ability to follow complex methods and procedures in diverse routine and non-routine tasks
Ability to plan and prioritize
Familiarity with office equipment
Five years work experience preferred ( or specialized education plus a minimum of two years experience, including supervisor work)

Securirites Processing Supervisor Resume Examples & Samples

Contribute to successful service delivery to internal stakeholders in generation of daily Net Asset Valuation reporting for Fund Administration clients by meeting Pricing & Data Master performance service levels
Lead and manage a team of 2-3 operational staff and provide technical support on daily production in security pricing, Corporate Actions entitlement, security master coding and Foreign Exchange rate maintenance
Proactively identify and pre-empt potential service breakdown and report to management for discussion of remedial actions
Review and provide acceptance sign-off to corrective action on system outages with internal and external service providers (e.g. Bloomberg) and gaps in price and data feeds to ensure quality of daily production are maintained
Ability to step in as a maker or checker in daily production as and when required
Support new business and client mandate implementation and contribute to successful on boarding of new clients
Participate in service review and audit review by ensuring operational controls are in place
Identify and lead improvement opportunity to improve productivity and service delivery
Complete all mandatory compliance and operations training on time
Ensure compliance with Citi’s company policy and maintain professional image in all dealings with internal and external stakeholders

Home Lending Loan Processing Supervisor Resume Examples & Samples

Oversee file quality submitted to the operations support centers; responsible for compliance for assigned associates
Responsible for accurate and timely preparations of home loan files and transitioning of those files through fulfillment center. As well as ensuring administrative policies, procedures and conditions of approval are met
Responsible for participating in all pre-funding, post-closing, post-close discretionary and adverse reviews and audits to ensure timely and complete documentation of loans and adherence to all compliance standards
Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required annual required or job-specific training. May be asked to coach, mentor, or train others and teach coursework as subject matter expert. Responsible for other duties as assigned. Actively learns, demonstrates, and fosters the Umpqua corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. Embraces our vision to become "The World's Greatest Bank."
High school diploma or GED required. College education in business or finance preferred
3-5 years of relevant home loan processing, underwriting, closing, title, escrow or lending experience
1-3 years of supervisory/leadership experience. Possess strong leadership, organization, problem solving, analytical, mathematical, customer service, and interpersonal skills
LI-DNP

Processing Supervisor Global Business & Document Services Resume Examples & Samples

Oversee associates responsible for producing mail in a high capacity, fast-paced, automated environment with an emphasis on Quality and Productivity
Able to stand for an 8 to 10 hour shift
Provide guidance and formal written performance and development evaluations of Unit Lead Coordinators and Processing Associates
Direct ownership of shift reporting/validation of processing performance
Manage mandatory daily communication to staff regarding high productivity, excellent quality, and employee engagement
Research and provide recommendations on performance error investigations, root cause, and resolution
Responsible for shift operations and pass on updates, informing managers and peers of process delays or breakdowns
Resolve issues or obstacles to production and/or quality
Validate production’s input and output on a daily basis, with an emphasis on risk control measures
Display understanding of upstream internal processes and responsibilities
Ensure GBDS and Lines of Business standard operating procedures are applied consistently
Meet and/or exceed all internal Service Level Agreements (SLAs)
Manage and maintain departmental work area maintenance (5S)
A minimum of 2 years supervisory/management experience, preferably in a robust operations environment, or 5 years mid-level experience in a production environment
Associates Degree and/or Bachelor's degree in Business Management a plus
Exceptional written and verbal communication skills are required, along with solid PC skills
Must be able to interact effectively with diverse groups within the organization
Advanced ability to organize and multi-task in a fast-paced environment; possess ability to prioritize workload and operate effectively and efficiently with minimal supervision
Ability to direct the team to meet production demands and quality deliverables
Ability to manage conflict with fairness and diplomacy, acting as a catalyst for JPMC corporate policies, with an emphasis on leading by example

Cres Mortgage Processing Supervisor Resume Examples & Samples

Ensures that the unit’s operating procedures are in compliance with the approved policies/procedures of the Bank and with applicable regulations
Supervises desktop underwriting analysts processing and closing teams to achieve department and corporate goals and meet customer needs
Assists in the development/implementation of customer service standards. Provides written reports on service standards (including turnaround time)
Recommends new policies and procedures to improve overall efficiencies
Ensures that all data is input into the system accurately and timely including that all applications have met regulatory requirements
Responsible for overseeing the training of new Desktop Underwriting Analyst, Processors and Closers to ensure accurate and consistent work flows are communicated
Communicates regularly with Mortgage Banker (MB) regarding complex loan transactions. Resolve non-routine inquiries to ensure customer satisfaction
Communicates regularly with Area Sales Managers (ASM) regarding changes in the industry and operations center to ensure smooth flow between MB’s and employees in operations center
Maintains quality/quantity standards
Keeps informed of trends and developments in local real estate markets as well as changing rules/regulations pertaining to both private, insured mortgages, FNMA/FHLMC, FHA, VA and RD
Keeps informed of rules and regulations as they pertain to RESPA, HMDA, Fair Lending Practices and all compliance regulations
Supervises employees through selection, training, performance appraisal and work allocation
Provides direct back up for subordinates in desktop underwriting, processing and closing
Reviews loan packages for completeness and accuracy
May assist in the pre-qualification of loans
Creates and maintains follow-up procedures
Bachelor’s Degree in Business Administration, Finance or Accounting
Six to Seven years mortgage processing/closing or related experience required
Experience with mortgage automated underwriting systems required
Experience with FHA, VA, RD, FNMA and FHLMC rules and regulations
Excellent oral and written communication skills required
Effective negotiation
Developed presentation
Team building
Proven written and verbal communication
Bank product and service knowledge
Analytical and research
Compile statistics, prepare forecasts and recommendations
Decision making
Quality of Service

HLD Loan Processing Supervisor Resume Examples & Samples

Possess excellent loan administration experience and knowledge of mortgage compliance, regulatory, Encompass and mortgage lending processing and procedures
Knowledge of real estate escrow, title documentation, appraisal and underwriting processes and documentation requirements
Ability to read and interpret data from credit reports, tax returns, appraisals, title reports, and insurance policies including flood insurance

Cib-cis Transaction Processing Supervisor Resume Examples & Samples

Ability to lead, direct, and be visible to staff and direct reports
Ability to coordinate and organize work while meeting and handling multiple deadline driven processes. This requires the demonstrated ability to multi-task and balance numerous activities simultaneously
Good decision making skills as well as exceptional written and verbal communication skills are a must
Effectively interact with all diverse groups within the organization
Stand, sit still, and walk for long periods of time
Ability to work second shift hours, occasional weekends as needed and come in early to attend meetings when necessary
Proof of legal U.S. residence for 7 years

Processing Supervisor Resume Examples & Samples

Responsible for conducting incident investigations for all safety/environment/quality incidents – this includes prompt communication, performing root cause analysis with team, defining corrective actions, then following-up on CA until completion
Capable of performing all technical roles in Processing and provides operational support when needed. Also, responsible for technical coaching and technical training of team
Continually assesses the performance indicators of the shift and develops actions to improve L’Oréal Industrial Objectives: Safety, Quality Productivity
Leads audits, involving processors, of the department safety, environmental, and quality aspects. Manage corrective actions from internal and external audits
Responsible for Processor coaching, disciplinary counseling, and performance reviews

Processing Supervisor Resume Examples & Samples

Achieve 100% attainment of the monthly production schedule while adhering to prescribed quality control standards
Ensure that inventory objectives and new product launch date schedules are met
Supervise all production related activity in support of new product launches and restage projects
Supervise and train staff and production work force in methods and procedures that maximize the efficient operation and application of the means of production
Implement improved work procedures that enhance manufacturing efficiency
Develop and implement improved work procedures that enhance processing efficiency
Maintain appropriate records and complete necessary reports in a timely manner
Maintain a safe, clean work area and implement L’Oréal’s environmental programs
Train other personnel on the department procedures and processes as needed

Contact Center Processing Supervisor Resume Examples & Samples

Provide leadership and guidance for the entire processing floor, including Agents and Team Leads
Coordinate daily staffing goals, ensuring all projects reach the recommended hours necessary to finish on time
Provide training and mentoring to all staff
Oversee the QA processes
Engage in ongoing data tracking for all in-house projects
Track production on all studies and coordinate with Production Coordinators to ensure we are staffing each project appropriately
College Degree or equivalent
1+ years of leadership experience in a professional environment
5+ years of work experience in a contact center experience in a supervisory role
Strong issue management and risk mitigation background
Strong personnel management skills and experience

Transaction Processing Supervisor Resume Examples & Samples

May perform one or more of the following: Plans, organizes, directs, and controls transaction processing operations
Meets with customers to determine needs, solicit feedback on service levels and implement solutions to address issues
As a supervisor they will be required to maintain attrition and SLA’s in order to avoid monetary fines and client dissatisfaction in order to have a negative impact on P&L
This position is vital to our operation as they will need to ensure all metrics are completed and the minimum requirements are being met for Accuracy and Production so that our product being presented to the Clients are at the highest of levels and promote satisfaction with Clients and Client Teams
Employee will be responsible for Supervising up to 6 direct reports both on site and remote
In order to maintain and improve current SLA’s this Supervisor will need to keep weekly and monthly metrics that will need to be reported to me on a schedule
Supervisor will be responsible for all Performance Improvements and annual reviews of their employees
2 years experience in managing direct reports or in a leadership role
1 year experience working in a Human Resources/Benefits Outsourcing Industry
Proficient in MS Excel, MS Word, SQL, Internet, Pass, MS Outlook, would prefer advanced knowledge in most of these
Preferred skills: Customer Service, Management, Health & Welfare, Defined Benefits, Defined Contributions, Client Services
Organized with managerial experience, advanced knowledge of Microsoft Office, punctuality, a willingness to enhance current processes

Cib-cis Transaction Processing Supervisor Resume Examples & Samples

Effective handling of multiple deadline driven processes. This requires the demonstrated ability to multitask and balance numerous activities simultaneously
Strong planning/organization, problem solving, analytical, team building, and interpersonal skills are essential
Ability to cover for other shifts and work occasional weekends as needed
Credit check
Employment history

SME Loan Processing Supervisor Resume Examples & Samples

Supervises loan processing personnel including hiring, performance management, and evaluation of SBA processing specialists and documentation specialists
Manages the flow of loan transactions through the processing function. Assures efficient distribution of work and that “turnaround time” goals are met on a consistent basis
Reviews loan processors' work for compliance with SBA and commercial loan processing and documentation standards. Identifies areas of weakness and provides training to processors to eliminate risk to the bank
Communicates effectively with sales personnel, credit personnel and processing personnel to assure the monthly funding objectives are satisfied
Researches, collects and disseminates procedures specific to states in which the bank lends
Researches, collects and disseminates procedure changes affecting SBA loan programs
Provides secondary assistance during peak volume or vacation periods
Performs post-loan documentation and pre-funding reviews
Five + years in commercial and/or SBA loan processing and documentation
Thorough knowledge of SBA 7a and SBA 504 programs
Knowledge of Word and Excel
Knowledge of documentation system (preferably LaserPro and SBA Lending Solutions)
Verbal and written communication and presentation skills

Vans Processing Supervisor, th Shift Resume Examples & Samples

Assumes responsibility of product from replenishment on a wave by wave basis through fast pick/shelf picking, trouble resolution and VAS
Ensures staffing levels are appropriate for all aspects of the daily/monthly workflow
Sets clear and measurable goals for all associates on a daily/monthly/yearly basis
Provides supervisory leadership to area associates to ensure outstanding service to internal and external customers

Processing Supervisor Global Business & Document Services Resume Examples & Samples

USPS Express and USPS International Express Mail presentment
Fed Ex Letter/Packages/Freight presentment
UPS Letter/Packages/Freight presentment
Track One and Inner Office mail presentment
Providing and validating reconciliation of all files received daily and meeting client service level agreements
New business management to onboard new products
Change management to support technology and process improvements and document changes

Cb-transaction Processing Supervisor Resume Examples & Samples

Support BAU and Assist the team/SME's in resolving complex queries, Own escalations and operational challenges
Structured process around Error tracking, Analysis, feedback and Knowledge Management
Manage/ support operational projects with strategic planning and drive continuous improvement efforts with the team
Capacity planning, co-ordination and interpersonal skills and manage all stakeholder expectations
Ability to prioritize multiple tasks under pressure and ensure timely delivery of tasks
Strong understanding of US banking & regulatory requirements around data security and data protection
Identify issues/risks in the process and effectively manage the controls around them
Graduate in Commerce (Preferred) or Graduate in any stream
4-7 Years Experience
Drive for customer focus with a sense of urgency and service excellence
People management skills
Strong time management and prioritization skills
Conflict management and problem solving
Ability to handle Metrics reporting for self and teams
Controls and innovation mindset
Ability to transition new work & migrations
Willingness to work in any shifts and adaptive to business needs

Cb-transaction Processing Supervisor Resume Examples & Samples

Graduates/Post Graduates in Commerce with 0-18 months of Investment Banking experience preferred
Strong verbal & written communication
Candidates with prior experience in Agency function, loan function & Loan IQ will be given preference
Good Analytical skills and eye for details
Strong problem solving skill and Decision making skill
Strong interpersonal skills and customer service skill
PeopleSoft literate with knowledge of MS Excel, Word, PowerPoint, Outlook & Lotus Notes
Analytical bent of mind
A good eye for detail

Bio-processing Supervisor Resume Examples & Samples

Ensuring that production schedules are met while maintaining product quality
Coordinate and lead root cause investigations on non-conforming materials/processes
Cooperate with other functional areas and groups within the company, to achieve business objectives
Coordinating and planning the daily, weekly and monthly production/testing schedule for the Tissue Culture, Bioprocessing and Inclusion Body laboratories to ensure all production and KPI targets are met
Managing a team of people in the downstream processing, manufacture and testing of key components (antigens, antibodies, and in house QC slides) of the Bartels, Microtrack, and Uni-Gold kits
Managing the IQC testing of purified antibodies, and pre-shipment Thermo Fischer cell paste samples
Evaluating and executing design changes in conjunction with PE group
Manage a team of Biochemists and Technicians, providing technical support, tactical and strategic direction, coaching and development
Degree/diploma in a life Science or Related field. Qualifications in and/or experience in a production/quality control environment within a Biotech industry
Minimum 3 year's industrial experience in the manufacture of in vitro diagnostic/medical products
Strong understanding of production operations, health & safety, quality control and cGMP/GLP requirements
Technical and Practical understanding of HIVFA related production processes is an advantage

Loan Processing Supervisor Resume Examples & Samples

Prior experience must include client/customer contact via phone
Minimum of three (3) years of experience as a successful mortgage loan processor
Minimum of three (3) years of experience in a financial services role OR three (3) years recent experience in a management and or supervisor role leading a minimum of 10 people, preferably in a financial service setting, is required
Must have both mortgage processing/financial services experience and previous supervisory/management experience is preferred
Experience working in a customer facing, time sensitive, service oriented environment required
Thorough understanding of the mortgage transaction (including regional and source of business specifics) and thorough knowledge of processing requirements for all loan products required
Must be comfortable working in a fast pace, market driven work environment and have ability to prioritize tasks and assignments
Must have excellent organization and communication skills (written and verbal) and good presentation skills. Must be able to communicate effectively to all organizational levels
Proven team building skills, coaching skills and leadership skills are required
Strong computer skills including proficiency in Word, Excel and Outlook, as well as navigation of windows-based systems

Sterile Processing Supervisor Resume Examples & Samples

Provides direct supervision of instrument technicians in the Sterile Processing and Distribution department
Demonstrates the ability to accept new ideas and convey them to the staff in a positive manner
Prioritizes work to ensure good quality customer service
Functions as a resource to instrument technicians
Functions as preceptor for new staff
Maintains open lines of communication with customers of the Sterile Processing and Distribution department
Identifies work quality issues and follows up with a corrective action plan

Invoice Processing Supervisor Resume Examples & Samples

Supervise Invoice Processing and Helpdesk activities to ensure that Service Level Agreements are met
Accounts Payable Period close, Vendor Account Reconciliation and Withholding Tax Reconciliation
Ensuring invoices are processed effectively based on Client’s policies and procedures
Serve as Quality Auditor for Invoice Processing Team
Oversee Vendor Maintenance activities in accordance with the client’s Vendor Maintenance internal control procedures
Ensure team receives, responds to, and closes stakeholders requests in accordance with Service Level Agreements
Manage complex analysis and reporting
Supervise, develop and motivate a team of Junior Payment Processors, setting objectives for each role to ensure that skill levels within the team are effectively utilized
Monitor efforts performed by team members for accuracy and timelines
Take on a proactive role towards improved performance and development of strategies for meeting goals
Liaise with Accenture HR in relation to recruitment, training, performance management etc
Any other duties deemed appropriate by either Accenture or the client
University Degree in Business, Finance, Accounting or equivalent
4-6+ years of demonstrated Accounts Payable work experience in an MNC/ Shared Services environment
1-3 years of experience in leading and motivating a team to achieve goals
Working knowledge of Oracle, Salesforce would be an advantage
Strong understanding of concepts, with sound knowledge of banking procedures, payment methods and letters of credit
Strong interpersonal and written communication skills, with the ability and confidence to operate at senior levels within client and Accenture organizations

Processing Supervisor Resume Examples & Samples

Supervises the day-to-day activities of departmental operations and personnel to meet established production, quality control and safety standards
Ensures activities meet department goals (safety, turnover, cost, efficiency, etc) established for processing continuity through effective communication
Notifies management personnel of machines and/or equipment that could be modified to improve processing and quality of products
Maintains compliance with Pilgrim's Cardinal Safety Rules and company’s. Must complete required DuPont Safety Observation training
Previous poultry and/or food industry experience a plus
Must have basic computer knowledge – Microsoft office, Outlook, SAP, Kronos strongly preferred
Previous experience working with a labor agreement preferred
Previous experience with Kronos, SAP, Microsoft Office a plus

First Processing Supervisor Nights Resume Examples & Samples

Trains and provides an environment for employees to achieve their maximum quality and productivity performance in their respective positions
2 or more years of previous Supervisory or lead experience preferred
Previous leadership skills with 15 or more employees

Accounts Payable Processing Supervisor Resume Examples & Samples

Manages, mentors and trains a team of Document Coordinators Accounts Payable Processing Specialists, and Sr. Processing Specialist(s) that are each responsible for assigned electronic work queues of invoices and Special Handling items
Monitors the productivity of all work queues and facilitates resolution on outstanding issues related to processing and inter-department team tickets through ServiceNow
Prior Accounts Payable experience
Proven leadership skills managing and mentoring others

Mortgage Pre-processing Supervisor Resume Examples & Samples

Two – three years of experience in mortgage processing or pre-processing
Proven supervisor or mentoring skills with the ability to deal effectively with a broad range of employees and customers
Knowledge of conventional and/or government guidelines preferred
Working experience in mortgage loan origination systems preferred
Excellent organization skills and ability to meet tight deadlines

Cres Mortgage Processing Supervisor Resume Examples & Samples

Responsible for overseeing the training of Processors and Closers to ensure accurate and consistent work flows are communicated
Communicates regularly with Mortgage Bankers (MB) and Consumer Direct Outbound Mortgage Reps regarding complex loan transactions. Resolve non-routine inquiries to ensure customer satisfaction
Communicates regularly with Area Sales Managers (ASM) and Consumer Direct Managers regarding changes in the industry and operations center to ensure smooth flow between MB’s, Consumer Direct Reps and employees in operations center
Bachelor’s Degree in Business Administration, Finance or Accounting preferred
Two to three years of supervisory experience

Mortgage Processing Supervisor Resume Examples & Samples

8 years of mortgage operations or equivalent experience
Ability to interact with all levels of mortgage loan and banking personnel
Proficient working knowledge of regulatory compliance requirements
Leadership qualities with the ability to provide positive vision and inspiration to peers and others
Full understanding of Product Types (FHA, VA, Conventional, Jumbo, etc.)
Full knowledge of FNMA, FHLCM, FHA, VA and other Secondary Market Investor guidelines
Strong working knowledge of Loan Origination Systems, FHA Connection, AUS software, VA Portal, and Microsoft Office
Effective excellence in customer service, oral and written communication skills

Loan Processing Supervisor Resume Examples & Samples

Review and manage the processing pipeline, with a focus on ensuring expected company turn-times (SLA’s) are met from initial submission to underwriting and initial underwriting approval to clear-to-close
“Load Balancing” of pipelines across supervised branches to ensure equal distribution of loan files among the team
Work with processors to assist on specific loans as needed
Mentor processors within group on technical tasks to improve efficiencies (i.e. Lending QB; submission of loans to external investors; preparing loan for closing)
Identify best practices within the team and work with management in the development and implementation of said practices to the team
Train new hires to include system training, processing and procedures and effective pipeline management. Train existing processors when needed
As applicable, maintain a personal pipeline as assigned by Processing Management

Specimen Processing Supervisor Resume Examples & Samples

Leads work activities of the lab unit/group/area/department, planning and organizing work, providing for adequate staffing and resources and maintaining work on schedule so that ongoing customer satisfaction is maintained
Adheres to and models the IDEXX Purpose & Guiding Principles
Performs full supervisory duties but also works on the bench more than 50% of the time

Processing Supervisor Resume Examples & Samples

Work with processing team members to improve technical and customer service skills
Review and assign all home loan files to processing staff and work with them to troubleshoot and rework challenging files
Review selected files prior to submission and follow up on all pended or declined loans
Manage closing reports and expectations to ensure settlement readiness for all home loan files
Serve as liaison between processing department, loan officers, and underwriting to solve loan level issues
3 years experience processing CON, FHA, and VA new home purchase loans
Strong aptitude for numbers and calculations
Excellent customer service skills and

Cres Processing Supervisor Resume Examples & Samples

Assists in the development/implementation of customer service standards. Provides written reports on service standards (including turnaround time)
Recommends new policies and procedures to improve overall efficiencies
Ensures that all data is input into the system accurately and timely including that all applications have met regulatory requirements
Responsible for overseeing the training of new Desktop Underwriting Analyst, Processors and Closers to ensure accurate and consistent work flows are communicated
Keeps informed of rules and regulations as they pertain to RESPA, HMDA, Fair Lending Practices and all compliance regulations
Supervises employees through selection, training, performance appraisal and work allocation
Provides direct back up for subordinates in desktop underwriting, processing and closing
Bachelor’s Degree in Business Administration, Finance or Accounting
Demonstrated management
Effective negotiation
Bank product and service knowledge
Decision making

Processing Supervisor Resume Examples & Samples

Meets with other members of supervision and management to focus on continual improvement processes
Must possess demonstrated ability to work as a team member, handle confidential matters in a professional manner, and lead and influence others to accomplish operational objectives
Must possess excellent written and verbal skills, ability to embrace and promote others' ideas, motivate employees, build and maintain working relationships and stay focused

Sterile Processing Supervisor Days Resume Examples & Samples

Takes inventory and orders supplies as needed for the department & WO
Prepares monthly work schedule for employee’s, monitors time & attendance
Assists in evaluating employees for yearly performance evaluations
Evaluates the schedule each day to determine need for employees & FTE’s

Transaction Processing Supervisor Resume Examples & Samples

Must have supervisory experience
Must have proficient typing skills
Effective written and verbal communication skills
Self-motivator
Great quality
Multi Tasker

Central Sterile Processing Supervisor Resume Examples & Samples

Professional experience that demonstrates a progressive leadership background
Preferred two years management experience
Five years experience in Sterile Processing or related field
Ability to adapt to multiple and changing priorities

Cb-transaction Processing Supervisor Resume Examples & Samples

Reviewing and understanding the Client request
Validating if the Risk Rating selected by the Implementation Consultant is as per the approved Risk Matrix
Validating if Signature Verification was performed and the same has evidenced
If the appropriate core legal documents/product forms/service terms as listed in the P&Ps were sent and/or obtained from the customer and imaged in the centralized repository
Callback verification on NICE for money movement products to ensure that the Implementation Consultant followed the approved callback process and have evidenced the same
Recording your observations
Identifying items which needs Remediation
Identifying gaps/exceptions and recommending possible solutions
Reporting/MIS
Working amicably with our partner sites in case of any disputes with the audit results
Project Management
Graduates with minimum of 5 years of experience
Excellent comprehension and observation skills
Knowledge of TS Products and Operations will be an added advantage
Logical & analytical skills
Aptitude to work with numbers and deadlines
Proactive approach
Ability to grasp/learn new products/audits which are currently not in scope
Good PC skills including Microsoft office products (Excel, Word, Power point)

Heat Treat & Processing Supervisor Resume Examples & Samples

Responsible for the leadership and supervision of Heat Treat and Processing personnel
Train, coach and mentor assigned personnel in the use and operation of equipment and processes in accordance with job safety analyses (JSAs), work instructions and/or standard operating procedures (SOPs)
Perform personnel functions such as; manage personnel schedules, conduct performance evaluations, disciplinary action and recommends compensation increases within company guidelines
Provide technical support, plan, direct and coordinate projects that support Heat Treat and Processing systems
Ensures timely completion of the coordination of Calibration, Surveys, Temperature Uniformity Surveys (TUSs), and System Accuracy Testing (SATs) as required
Plan details of new and existing equipment and utilities for the development and/or modification of equipment
Utilize basic knowledge of engineering, architectural and design concepts to establish cost estimates and supply projections for long and short term projects
Conduct feasibility studies, prepare detailed reports and determines service expectations and capabilities
Confer with vendors to determine specifications and arrange for purchase of heat treat and processing system equipment, materials, parts and evaluates vendor supplied products according to specifications and quality standards
Estimate lead-times, staffing requirements, and related costs to provide information for management decisions
Confer with management, engineering and other staff regarding Heat Treat capabilities, production schedules, and other considerations to facilitate production processes
Prioritize and schedule all production activities for the Heat Treat and Processing departments, ensuring safety, quality, and consistent production flow
Responsible for day-to-day activities associated with heat treat and processing including; conducting root cause analysis on corrective actions, achieving customer specifications, adhering to quality and manufacturing procedures, and meeting on-time delivery expectations
Implement a preventative maintenance plan and ensure critical items are available in the event of non-scheduled breakdowns. Assist maintenance department with technical support as needed
Propose processes and practices to improve quality and increase production; propose new equipment and manage CAPEX through completion and acquisition
Monitor tools, fixtures and adjacent equipments and activities (waste management, waste water system) to ensure safety, health and environment compliance
Utilize SPC and other computer programs (Bigfoot, links, M3) and tools within the system to manage the department needs and product quality
Works in conjunction with Quality Department to support NADCAP Heat Treat accreditation plan and Quality Management System for the site
Responsible and directly involved with Interviewing, evaluating, hiring, training, motivating, supervising, and disciplining all personnel under their direct supervision
Responsible for attending all training provided and for adhering to all HSE procedures, policies, and plans, conforming to reporting requirements and safe operating procedures at all times
Required to bring any known or suspected nonconformance for all company procedures or legal requirements to management’s attention immediately
Continually seek opportunities to improve our HSE performance by establishing objectives and targets, measuring progress, and reporting our results
Responsible for complying with ISO 14001 standards, aspects, directive, and procedures as related to the HSE policy commitments
Performs other duties and responsibilities as required
B.S. Degree in Manufacturing Engineering or Metallurgical Engineering and a minimum of 5 years of related experience or a minimum of 10 years equivalent combination of education and experience
Previous experience in a supervisory or team leader capacity
A demonstrated understanding of Lean and Six Sigma principles and tools with either Yellow or Green Belt certification preferred
NADCAP Heat Treat experience is preferred

Fabrication / Processing Supervisor Resume Examples & Samples

Strong Communication skills
Ensure the quality and yields of products on the line
Prepare pre-operational paperwork and ensure the line is clean and sanitized before the day’s operations begin
Ensure area is properly staffed to meet production needs
Directly responsible for discipline procedures with hourly employees on the line
Potential hazards in work area may include knives and ammonia
Employee will typically work 50-55 hours per week M-F with some Saturday work if necessary

Central Processing Supervisor Resume Examples & Samples

High School diploma or equivalent is required. Associate degree in science or college coursework/credits is preferred
Must have (or obtain within 90 days of hire) a certification as a Certified Registered Central Sterile Technician (CRCST) by the International Association for Central Sterile Healthcare Material Management (IAHCSMM), or, as a Central Sterile Professional Department Technician (CSPDT) by the American Society of Healthcare Central Sterile Professionals (ASHCSP)
Certifications need to be maintained by obtaining the required CEU's each year through the certifying agency
Certification as a Certified in Healthcare Leadership (CHL) supervisor/ manager is a plus
Must have at least 3 years of current experience working in a Central Processing Sterilization or Operating Room environment
Experience as a lead technician or supervisory experience preferred
Thorough knowledge of decontamination and sterilization techniques and procedures, infection control and work flow principles and requirements, and equipment and supply inventory protocols
Complete knowledge of clinical operations, hospital mission and goals and human resources policies and procedures. Advanced English oral and written communication skills
Excellent organizational skills, including ability to multi-task, delegate appropriately and meet deadlines
Strong interpersonal skills with the ability to provide direction and development to employees by coaching, identifying training needs, assigning progressively challenging projects, and assisting in career development planning
Ability to analyze and solve problems in a systematic, logical, and timely manner
Ability to adapt to changes in daily routine, to work under stress yet maintain a courteous, tactful and professional manner
Basic computer proficiency inclusive of ability to enter and access data/information
Proficiency with Microsoft Office including Word, Excel and Outlook and web browsers

Processing Supervisor Resume Examples & Samples

Observe, monitor, and instruct hourly affiliated employees' workmanship in the processing areas of grinding grit blasting, caustic cleaning, acid etching, greenlining and putting serialized jobs in proper rotation
Manage and coordinate the receiving, storing, identity of raw material inventory through the computer inventory control systems
Coordinate and review cleaning and grinding methods including handling to assure product quality eliminate excess costs
Schedule and monitor department's manufacturing operations to meet production scheduling (i.e. number of pieces, serialization of orders, severity of defects, time allotment to complete jobs and personnel required to accomplish the tasks)
Coordinate Processing and Steel Stores Department scheduling with Production Control and Forge Shop to support customer delivery requirements through the application of Synchronous Manufacturing principles
Communicate with Forge Shop engineers, Forge Shop supervision, Quality Metallurgical Engineers, Production Schedulers and supervision on a daily basis
Coordinate with Maintenance, and Engineering as appropriate, to diagnose machine and equipment malfunctions, and expedite repairs and corrective measures
Assist Pre Forge Processing/Steel Stores Department Head in identifying process improvements and capital expenditures
Manage all by-product inventories, segregation and sampling systems
Ensure the highest level of safety and good housekeeping in work environment through implementation of the ATI Forged Products Safety Program and personal example. Ensure compliance with applicable laws and regulations issued by OSHA, EPA, DNR and other federal, state, and local regulatory agencies
Other job duties as assigned

Rental Processing Supervisor Resume Examples & Samples

Receive all rental gear from stores at end of season – snow sports and bikes
Redistribute rental gear per distribution reports
Pick junior trade snow sports equipment weekly when in-season and ship to stores
Pick, pack and ship SOS snow gear annually
Prepare resale inventory for 3rd purchase
Cycle count inventory per schedule
Meet redistribution deadlines

Document Management Processing Supervisor Resume Examples & Samples

Identifies and implements approved actions requested to meet financial goals explained by the service delivery manager
Provides day to day leadership for Document Management Operations team. The team handles some outbound fulfillment transactions and responds via case management system updates and the mailing of manual letters to benefit plan participants as requested
Works with the Service Delivery Manager and responsible for establishing strategies and reporting to measure, meet and exceed client expectations and SLAs
Responsible for appropriate staff retention and staff development
Assists with organizing and managing the overall day to day operations of the mail center. This includes, but is not limited to, metrics development and reporting, employee development, and employee mentoring
Interacts with the mail center team to support management of operating rhythms by preparing daily, weekly, and monthly metrics reports and assist with aligning resources to meet internal and external client service level agreements (SLA)
Works closely with document management contacts to understand on-going needs and provide the service delivery manager with feedback to help align operations with strategy. Effect results by supporting implementation of requested processes to reduce or eliminate the risk of exposure
Regular communication with client teams
Reviews, revises, and implements processes and procedures
Benefits or related experience in a call center or case management environment, required
Minimum 3 years of direct management experience, required
Proficient with MS Word, MS Excel and MS PowerPoint
Should also be comfortable speaking in front of groups and presenting information to various levels of leadership

Phlebotomy Processing Supervisor Resume Examples & Samples

5 years of experience and Phlebotomy Supervision experience preferred
Proficient in phlebotomy skills
Basic Laboratory or medical terminology preferred

Document Processing Supervisor Resume Examples & Samples

Responsible for the daily management of department staff including scheduling, hiring, training and performance
Ensure proactive monitoring of production environment and appropriate notification and escalation to proper support teams. Manage daily departmental workflow and production to ensure processing turnaround is within service levels
Review departmental processes and identify possible obstacles that may hinder production. Identify and implement process improvements
Identify associate capabilities/skill sets and assign roles and responsibilities accordingly. Identify top performers for career development and low performers for coaching and mentoring
Prepare and provide annual employee performance review
Create a well-informed environment through team meetings, coaching and training
Monitor staff production through statistical reporting. Manage associate performance by providing feedback in terms of both quality and rate as defined by departmental standards
Maintain positive working relationships within unit as well as with all other Operations units. Establish and maintain a team-oriented environment
High School Degree required, Bachelor’s degree preferred
3 - 5 years’ experience in a departmental leadership role within a financial services industry
Property & Casualty insurance, financial services or mortgage loan servicing experience preferred
MS Office Suite advanced Excel capabilities
Ability to function and perform in a fast paced environment
Excellent verbal and written communication skills. Ability to develop and deliver effective communication and presentations to Senior Management
Proven analytical and problem-solving capabilities with focus on process improvement and streamlining

Cres Loan Processing Supervisor Resume Examples & Samples

Ensures that the unit’s operating procedures are in compliance with the approved policies/procedures of the Bank and with applicable regulations
Supervises desktop underwriting analysts processing and closing teams to achieve department and corporate goals and meet customer needs
Communicates regularly with Mortgage Banker (MB) regarding complex loan transactions. Resolve non-routine inquiries to ensure customer satisfaction
Communicates regularly with Area Sales Managers (ASM) regarding changes in the industry and operations center to ensure smooth flow between MB’s and employees in operations center
Maintains quality/quantity standards
Keeps informed of trends and developments in local real estate markets as well as changing rules/regulations pertaining to both private, insured mortgages, FNMA/FHLMC, FHA, VA and RD
Reviews loan packages for completeness and accuracy
May assist in the pre-qualification of loans
Creates and maintains follow-up procedures
Six to Seven years mortgage processing/closing or related experience required
Experience with mortgage automated underwriting systems required
Experience with FHA, VA, RD, FNMA and FHLMC rules and regulations
PC proficiencies
Developed presentation
Analytical and research

Data Processing Supervisor Resume Examples & Samples

Oversee and direct the DP department to achieve the highest level of safety, productivity, and customer service with a focus constantly on systems demands and access control all while maintaining cost and efficient use of labor
Constant focus on the cost of DP labor and ensure that workforce hours are held to a minimum
Ensure safety policies and practices are being adhered to and are fundamental to the Company culture
Determine work procedures, prepare work schedules, analyze repair needs and supplies and recommend/implement corrective action for any failures pertaining the aforementioned
Provide creative and innovative ideas to improve operational productivity while maintaining a safe work environment through maintaining access points, TC cabinets, and other systems related requirements
Responsible for safe and efficient use of facility equipment
Effectively communicate with other departments to ensure the efficiency and sustained practices are adhered to and administered
Communicate with Operations Managers and/or Facility Manager regarding daily operational issues and events; reporting directly to the Operations Manager
Manage, evaluate and mentor warehouse colleagues to insure compliance is adhered to
Insure that all audits, checks, and systems management is sustained and met as required by Wal-Mart
Insure that Label control – Print, Sort, and Distribute and maintain sign-out log, ordering supplies, etc
Manage and insure that all User ID’s are compliant with controls, checks, and balances
Manage password set-up and maintenance as required
Manage routine equipment maintenance
Insure that all repairs and re-install hardware needs are scheduled and completed as needed
Manage the ordering and control supplies
Insure that all colleagues security levels and within the parameters of Wal-Mart and DDSI targets
Manage the change out Data back-up tapes daily for facility servers and Wal-Mart data
Escalate issues beyond DP’s capabilities (UNIX)
Perform other job related duties as required

Application Processing Supervisor Resume Examples & Samples

Consistently meet/exceed user expectations for delivery of critical Domestic & International Corporate and Executive Office availability for
Identify, research and recommend process/application improvements designed to maximize the available recovery window and optimize
Safeguard data integrity for all production data in regular and recovery situations. Contribute to the accuracy and integrity of Financial
Documents problems encountered via IBM Sysinfo (CMS)/ Aldon Problem Management systems. All relevant details on the issue are provided
Assume the duties and responsibilities of the Senior Shift Manager in his/her absence

Central Sterile Processing Supervisor Resume Examples & Samples

Must have graduated from an approved Central Sterile Processing class
At least 5 years of experience in Sterile processing in a lead or supervisor role
Must have a thorough knowledge of aseptic technique and sterilization techniques
Must have or acquire computer knowledge within six months of employment
Must have basic understanding of the P.I. process

Transfer Agency Transaction Processing Supervisor Resume Examples & Samples

Oversee the day-to-day activities of the department
Validate and approve transfer agency transactions
Ensure all enquiries are addressed in a timely and accurate manner
Review and discuss with the Team Leader and Manager any issues that require escalation
Handle special processing situations that require strong oversight or manual intervention
Establish a rota, in conjunction with the various cut off times and skill set of the team, to cover all daily, weekly, ad hoc tasks
Ensure that policies and procedures are adhered to on a daily basis and have this evidenced
Review and reorganize together with the Transaction Processing Manager and peers functional tasks that achieve maximum efficiency and reduce operational risk
Efficient management of daily controls to ensure that at all times accuracy standards and deadlines are met
Keep Errors and Omissions at a strict minimum at all times
Oversee the accurate preparation of any sample files required for internal or external audits or any mailings required for internal or external vendors
Establish, together with the Manager service standards and procedures for the department
Remain knowledgeable of changing industry initiatives (attend to presentations, work sessions & personal effort) and educate clients continually through presentations
Establish effective internal (BBH) and external (clients) network
Actively participate and work with the CSMs and New Business/ Production Support in the launch of any incremental business such as new funds or share classes
Work with Senior Management and Risk to manage controls efficiently to alleviate any potential risk areas
Conduct bi-annual performance appraisals and provide regular feedback based on goals for direct reports
Participate in the interview and selection process for job applicants, assist new staff members in learning job specific tasks
Organize and perform the cross-training of staff on all aspects of Transfer Agency Data and Transaction Processing functions to develop depth and breadth of knowledge
Work with his management to address the training needs of the group (including the industry specific topics)
Establish successful level of synergy within TA team
Minimize overtime and implement additional efficiencies as automation projects are completed
BA/MS degree and/or equivalent work experience
Minimum of 5 years of Transfer Agency experience with 3 years of which must be in a similar function
Prior experience working in a client servicing focused work environment
Proven ability in people management, and ability to delegate and to gain the commitment among team members
Experience in planning, initiating and following through to meet objectives
Ability to coordinate across departments/functions when needed to handle specific client requests
Attention to detail and proven ability to handle complexity
Ability to work effectively under pressure and demonstrate initiative
Proven ability to communicate effectively both verbally and in writing
Proven ability to adapt to change and problem solving
Good knowledge of standard Office applications (Word, Excel and PowerPoint)
Knowledge or prior experience of Multifonds is an advantage
A second language is a plus, preferred is German and / or French
Ability to work overtime as necessary

Sterile Processing Supervisor Resume Examples & Samples

Oversees decontamination, assembly and sterilization of surgical instruments using hospital policies and Association for the Advancement of Medical Instrumentation (AAMI) standards
Oversees and completes preparation of all case carts as required by following national inventory standards. May include restocking, pulling, managing inventory and verifying accuracy of individual case items
Determines, coordinates and supervises daily staffing assignments and staffing levels
Provides leadership, orientation, training, coaching, and mentoring to assigned staff. Conducts performance evaluations and disciplinary actions
Supervises the cleaning, sterilization, set up and maintenance of surgical equipment
Oversees the handling of Surgical Tech Instruments; ensuring that instruments are handle with care and that defective instrumentation is reported to the appropriate vendor
Maintains and documents regulatory logs pertaining to sterilization, maintenance, biological monitoring, and confirmation of sterilization parameters
1+ years experience required

PIA Enrollment Processing Supervisor Resume Examples & Samples

Supervises employees in all aspects of processing enrollments for Health and Benefit regional teams; monitors work flow using key indicators to ensure that deadlines and accuracy requirements are met
Researches and proposes enhancements to existing processes to create efficiencies and maintain service levels
Recruits, hires, and evaluates performance of personnel to ensure that all departmental needs are handled appropriately. Counsels and develops staff for personal and corporate advancement through career development, training programs, and other resources
Reviews business processes to ensure accuracy, efficiency in productivity measures and adherence to internal and external client service level standards, as well as recommends the necessary changes to maintain a competitive advantage
Represents the department on teams and projects to ensure that departmental needs are met and that actions of the team are in line with departmental goals
Makes recommendations to PIA Managers regarding the development of policies and procedures; identifies and implements processing efficiencies
Assists in the preparation of the annual budget; monitors expenses and makes adjustments to approved budget

Loan Processing Supervisor Resume Examples & Samples

Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws, including hiring and training employees; planning, assigning and directing work; monitoring performance; rewarding and disciplining employees; addressing complaints; and resolving problems
Manages a pipeline of loans and monitors milestones to ensure all loan files are processed timely from origination to funding
Supervises and acts as subject matter expert of loan processing activities including: initial disclosures, onboarding, documentation origination, closing, funding of new or modified loans, and department’s adherence to all internal policies, procedures and regulatory guidelines
Responsible for the resolution of escalated customer issues and handles complex loan requests. Works closely with internal lending department personnel preparing loan documents, obtaining and verifying applicant information and communicating with all parties involved in the loan process
Establishes and motivates a high performing team to achieve performance objectives, and promotes a culture of team collaboration, accountability, operational excellence and commitment to quality
Reviews loan files for consistency and quality. Provides ongoing training and oversight of department processes
Assists with ongoing evaluation and improvement of department training materials, and policies and procedures through the development, implementation and monitoring of best practices
Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions
Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action
Follows policies and procedures; completes tasks correctly and on time; supports the company’s goals and values
Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct
Performs other duties and projects as assigned
High School Diploma and a minimum of five (5) or more years’ related work experience and/or training. Work related experience should consist of a credit or loan processing background. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related
One (1) or more years’ experience working in a similar supervisory position
Prior banking experience required. #LI-MM1

Loan Processing Supervisor Resume Examples & Samples

Monitor overall pipeline and metrics for team, and ensure workloads are adjusted as needed
Provide training, guidance and coaching to Processors to address and clarify issues related to procedures and requirements, products, systems and required documents
Coordinate and manages daily work flow requirements and facilitates communications between Funding and Underwriting departments
Review file to ensure completeness of application and all required supporting documentation
Initiate documentation requests such as appraisals, employment verifications, preliminary title reports, etc
Check ratios and program applicability
Ensure status, issues or additional requirements for processing loans are communicated; make requests and provide status on loans to Processors, borrowers, agents, and Loan Officers in order to obtain information to finalize incomplete loan packages
Ensure Processors achieve productivity objectives and customer service levels
Conduct new and ongoing training for Processors, and communicate industry and company changes
Follow all applicable compliance regulations
Escalate issues as needed and follows up to ensure timely resolution
Participate and make recommendations related to staff changes, interviews and selection of new hires, internal promotions, performance evaluations, recognition, employee relations issues, and disciplinary actions
Review loan applications and documentation to ensure accuracy, completeness and compliance with Company standards, federal and agency regulations, standards, and guidelines, as well as any applicable state-specific and or local regulations, ordinances, etc
Stay current with federal, state regulations, policies and industry trends
Verify accuracy of system input
Process overflow loans
Five or more years total work experience required that includes progressively responsible positions processing loans (Conventional, FHA, Bond, USDA loans, and FHA and VA new-construction documentation and approvals for condominium projects)
Two or more years of prior supervisory experience
Ability to build strong relationships with loan officers, production, underwriting, closing and other internal and external partners
Excellent customer service, interpersonal, verbal and written communication skills
Expert level knowledge of federal, state, and regulatory requirements/guidelines related to consumer mortgage lending and internal processes and controls
Expert level knowledge of valid documentation related to the processing consumer mortgage applications (e.g., tax returns, financial statements and records, verification of income and deposits, etc.)
Sound judgment, ability to think critically, including the ability to evaluate facts and data to draw conclusions, determine the downstream impact of decisions and associated risks
Ability to prioritize multiple tasks for self and others in a deadline-driven environment; strong sense of urgency and responsiveness
Ability to be patient and train less experienced team members, respond to questions, build capability
Strong detail orientation and highly organized
Prior experience using internal data entry systems, Microsoft Word, Excel and PDF/Document Retention programs

Cib-document Processing Supervisor Resume Examples & Samples

Maker: The profile involves review of legal documentation and input of key parameters, economic and non-economic, from the legal documentation into the systems of JP Morgan. Examples of such legal agreements are ISDAs, CSA etc
Checker: Profile and cross check various data sets in order to ensure their completeness and accuracy
Identify issues and co-ordinate with the relevant functions internally (eg: credit, legal etc.) for prompt resolution on disputed points within set time-frame parameters
Working closely with regional Legal operations Department (which has the overall responsibility for ISDA Master Agreement Negotiation and Transactions), Credit, Collateral team, Onboarding team and other stakeholders
Productivity and Quality will be the measure of performance for this role. Producing good quality work is therefore paramount to the success of the candidate in the organization
Become a Subject Matter Expert (SME) and support strategic documentation programs and tactical project initiatives
Ensure that team members follow the procedure and all the procedures are drafted in lines with the controls policies
Ensure that all control policies of the organization and DMO are fully adhered to
Minimum of 5 years’ experience in derivatives and other trade related documentation, gained within Investment Banking / Law Firm environment
Proficiency in MS office is a must
Ability to multi-task, identify priority issues and excellent execution style
Issue resolution
Relationship-building skills
Willingness and flexibility to work during US hours

Processing Supervisor Resume Examples & Samples

40% Operational Leadership:Ensure effective and efficient operations with a culture of continuous improvement. Maintain the production practices that support the food safety program in the facility. Monitor product quality and production operations to meet customer expectations
30% Safety:Champion safety processes, ergonomic efforts and creating an environment where all team members hold each other accountable for keeping their co-workers safe. Actively work to prevent/eliminate hazards that cause injury or illness
30% Engaged Employees:Create an environment where all are expected to be active members of the team – involved in the business. Recognize and celebrate successes. Challenge people to be better than they thought possible. Create opportunities for growth and development. Ensure an inclusive environment that is representative of the local market
Medium Microsoft Office (Excel, Word)
2 years Supervisory experience

Wholesale Mortgage Processing Supervisor Resume Examples & Samples

Requires a high school diploma and 5 - 7 years of direct experience processing residential home loans in a high-volume environment and 3-5 years of supervisory experience in a corporate environment
Strong HR management skills with direct experience in composing and delivering performance improvement plans, warnings, and terminations
Must be well-organized, have strong attention to detail and excellent time management skills
Strong verbal and written communication skills are also necessary for this position
Must be experienced with providing high levels of customer service to both internal and external customers
College degree (AA, BA, BS) in Accounting, Finance, Business Administration, or related field preferred
Underwriting and significant processing experience preferred

Monetary Processing Supervisor Resume Examples & Samples

Supervises onsite and remote processing and reconciliation resources
Monitors audit controls, quality and productivity service level and all other contractual commitments of the monetary processing department
Supervises the training and performance expectations of all employees to department standards and work volume needs
Understands the risk and key controls for managing all core functions performed in the department. Escalates as required, communicates as needed to all levels of management
Creates accurate and timely reporting and monitors key indicators as required
Responds timely and appropriately to team members for payroll and human resource support
Monitors all prep and control desk process controls to ensure compliance with all regulatory requirements
Monitors all reconciliation activities for audit and regulatory compliance
Experienced in the development and coaching of agents in financial processing skillsets
Knowledge of Student Loan regulations
Experience with Microsoft office tools, including 10 key calculator
Accounting experience a plus
High school diploma and some college required

Cib-document Processing Supervisor Resume Examples & Samples

ROLES & RESPONSIBILITIES
Monthly QA testing
Reconciliation of Off-boarding & Mover's access
Quarterly SOX testing
Pre-Migration review and de-risk, Post migration
Audit Co-ordination
Coordination the Annual UDT functionality testing & sample review
Errors / DHC / Root cause analysis and write up
Significant gap / issue
Call Tree set up and coordination
Monthly - Risk Heat Map : set up time and discuss monthly
UDT inventory
FUNCTION DESCRIPTION
Perform day to day activities of Operations Control team
Work with Operations to devise best practices and improve quality at all levels
Analyze errors and control breakdowns, determine root causes & trends & oversee the implementation of remedial actions
Risk evaluation, which involves comparing estimated risks with criteria established by the organisation such as costs, legal requirements and environmental factors, and evaluating the organisation's previous handling of risks
Assess the need for additional local controls to be implemented in order to cover specific business risks
Review results of Internal Control Testing and implement sustainable solutions to remediate deficiencies. Work with the process owners to support them in the preparation and updating of internal control related process documentation
Work with the businesses to drive sustainable solutions that mitigate the identified risks and remediate the identified deficiencies reported in Internal Audit reports. – Tracking CSA open issues and closure. To ensure its been raised in CSA and tracked accordingly
Evaluation of identified control weaknesses and testing failures to determine whether they give rise to deficiencies, significant deficiencies or material weaknesses. The review to provide reasonable assurance of detecting material errors, fraud and direct-effect illegal acts. -
The primary objectives are to review the original data to determine the level of procedural compliance, review the procedures themselves, and produce an audit opinion on the accuracy of the data and level of compliance
Technologically proficient and have attention to detail and accuracy
Respond to internal queries from Service/Operational partners
Operate effectively in a dynamic environment with tight deadlines, and can prioritize one's own work to achieve them
Strong working knowledge of MS Office applications
Adhere to all JPMorgan Chase and Department policies
Ability to adapt to a changing environment

Sterile Processing Supervisor Evenings Resume Examples & Samples

Prepares case procedure cart for Women’s OR
Functions in a leadership role
Prepares work assignments for employees each day
Checks & prepares payroll daily
Attendance Policy

Sponsor & Donor Processing Supervisor Resume Examples & Samples

Maintains a personal relationship with Jesus Christ. Is a consistent witness for Jesus Christ, maintains a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully upholds Compassion’s ministry in prayer
Acts as an advocate for children – raising the awareness of the needs, neglect, nurture, and potential of children in poverty and challenging and enabling those within one’s influence to greater involvement and effectiveness on behalf of children
Directly supervises SDP Production Team. Performs personnel functions including: interviews of employees; evaluation of staffing needs; performance appraisals; individual production stats; approves time cards, time off and overtime requests; participates in salary planning; prepares/signs appropriate HR paperwork as necessary. Clarifies Compassion and SDP policies and guidelines. Participates in the SDP Employee of the Month process
Provides training and staff development. Ensures new staff understands the requirements and expectations for their 6 month orientation period. Communicates the expectations of completing training within an established period of time with specific measurable outcomes for each task or process trained
Coaches employees in team-based environment. Guides and empowers teams in determining work priority, setting production goals for consistent established turn times on all tasks, and managing the quantity and quality of work
Works closely with the Sponsor and Donor Services (SDS) Production Training Team to ensure training plans and certification of team tasks are accomplished in a timely manner. Gives consistent feedback in staff one on ones regarding quality and productivity, retention of information and overall job performance and behavior
Conducts team meetings for devotions and business. Ignites passion for the mission of Compassion; provides team building activities; engages staff in team discussions and encourages creative thinking for process improvement so that it creates efficiency and effectiveness; shares USA/SDS updates in a timely and discerning manner
Understands SDP systems, processes, manual and automated work-flow and is able to perform all tasks assigned to the team. Should be assisting in daily production 25% of the time. Always looking for opportunities for improvements within SDP and SDS
Communicates with other USA/SDS departments to share or clarify information regarding constituent accounts, transactions and sponsor/child relationship, deadlines or changes in processes
Assists in the departmental budget process. Implements departmental process for ordering department supplies
Provides oversight and direction for other SDP teams when a supervisor is out of the office
Performs other duties and special projects as assigned by manager
INTEGRITY: Conduct yourself in a manner worthy of the Gospel of Christ (Philippians 1:27)
EXCELLENCE: Whatever you do, work at it with all your heart, as working for the Lord (Colossians 3:23)
STEWARDSHIP: The Earth is the Lord's and all that is in it (Psalm 24:1)
DIGNITY: God created man in His own image (Genesis 1:27)
2+ years supervisory experience in an office-production team-based environment preferred
Knowledge of production-type processes - processing of income and workflow management preferred
Computer aptitude for PC and LAN environment

Cib-transcation Processing Supervisor Resume Examples & Samples

Good knowledge of financial instruments and fund accounting terms
Understanding of Corporate action activities
Good team player, keen to support the overall team delivery
Clear and effective communication skills, both written and verbal
Client Service experience in Financial Services would be an advantage, as managing/liaising effectively with many groups is key to success

Sterile Processing Supervisor Resume Examples & Samples

Coordinates services that support the preoperative process
Supervises, assigns and directs the activities of personnel in Sterile Processing Department
Assists in the daily operation of the department
Communicates pertinent information to staff
Maintains required clinical knowledge, technical skills, training and credentials
Adapts to change in a positive, constructive manner
Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style

Cb-transaction Processing Supervisor Resume Examples & Samples

Fresh graduates OR graduates with 4-5 years of experience preferably in banking industry
Ability to act on his / her own to solve problems and make decisions
Ability to interact effectively with various levels of bank personnel
Strong interpersonal and customer focus
Ability to work with limited supervision, receiving minimum instructions on new assignments
Ability to work in a team environment and flexible to work night shift
Strong knowledge of MS-office applications

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Review & Verification of the Risk Rating selected by the Implementation Consultant is as per the approved Risk Matrix
Review & Validation of appropriate core legal documents/product forms/service terms as listed in the P&Ps and/or Scanning & Indexing the documents to the centralized repository
Review & Validation of Authorized Signor details, Negotiated Documents & perform Signature Verification
Review & Authentication of Mandates into the respective Autosig platform
Recording your observations & escalate wherever necessary
Identifying items which needs Remediation & Amendments
Knowledge of TS & CB Products and Operations will be an added advantage

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