Night Supervisor Resume Samples

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O Stroman

Orval

Stroman

2578 Faustino Curve

Detroit

+1 (555) 473 7425

2578 Faustino Curve

Detroit

Phone

p +1 (555) 473 7425

Experience Experience

San Francisco, CA

Night Supervisor

San Francisco, CA

Hand, Beahan and Harris

San Francisco, CA

Night Supervisor

Providing and insuring participation in ongoing continuing education and professional development opportunities for all coworkers
Develop and maintain effective local working relationships within the framework of the company’s procedure agreements and associated policies
Establishing a process to monitor performance against identified outcomes and utilizing the data to improve the care for patients
Assist managers with employee discipline sessions, attendance logs, and maintains up-to-date contact information
Responsible for Work Force Management scheduling, editing, keying exceptions and approving time
Develops and implements systems to organize and monitor work activities
Assign personnel to established work areas or project duties

Los Angeles, CA

Night Supervisor Distr Center

Los Angeles, CA

Wisoky-Strosin

Los Angeles, CA

Night Supervisor Distr Center

Supervises and manages the work and performance of his/her team of 12 unionized employees
Provides data on productivity measures, quality, absenteeism, etc
Plans his/her sector in order to facilitate work during special campaigns or seasonal events
Maintains communications with other departments with regard to any problem related to his/her sector
Participates in all warehouse projects (development and execution)
Collaborates to Six Sigma and continuous improvement projects
Participates actively in the different committees

present

Detroit, MI

Front of House Night Supervisor

Detroit, MI

Kshlerin, Lesch and Considine

present

Detroit, MI

Front of House Night Supervisor

present

Dealing with and resolving any customer complaints
Greeting all residents in a friendly and helpful manner and registering Residents with full details
Overseeing the entire Front Office operation to maintain high standards
Serving as a point of contact for regular and VIP guests
Completing night audit duties
Maximising room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
To inspire, supervise and assist the team members and build a high performing Team in order to follow Jumeirah’s service standards and achieve the business goals

Education Education

Bachelor’s Degree in Finance

Kennesaw State University

Bachelor’s Degree in Finance

Skills Skills

Strong attention to detail
Strong service/quality attitude
Ability to communicate professionally and effectively with all levels of the organization
Good working knowledge of Fidelio or Front desk system
Ability to work on own or in teams
Ability to plan utilization of resources in order to meet the financial targets
Highly organized
Able to multitask efficiently and effectively
Good personal presentation
Ability to prioritise work load

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Night Supervisor Resume Examples & Samples

5+ years of recent Clinical experience; 2+ years of Managerial role or equivalent leadership role
Bachelor of Science in Nursing
Highly organized
Master's Degree in a related field

Night Supervisor Resume Examples & Samples

5+ years of recent Clinical experience; 2+ years of experience in Managerial or Leadership role
BCLS certification within 1 year
ANA Certification within 1 year

Night Supervisor Distr Center Resume Examples & Samples

Plans his/her sector in order to facilitate work during special campaigns or seasonal events
Performs all other tasks required by his/her superior
Participates actively in the different committees
Plans the activities of his/her subordinates, assesses results and takes the necessary performance improvement measures
Ensure work practices occur in each specific workstation within the distribution environment in accordance with established operating procedures Determines the human resources needed to perform the work, delegates responsibilities and the required authority to his/her subordinates, and recommends structural and organizational changes, as needed

Night Supervisor Resume Examples & Samples

Supporting the company and hotel policies and procedures including the promotion and participation in EOS, Health and Safety and GSI initiatives
To use discretion and tact when dealing with guest enquiries problems or complaints in an efficient and professional manner without detriment to the Hotel and/or its reputation
To check and maintain the Manager on Duty safe in accordance to the procedures set by the company
To advise the Night Manager and Director of Rooms of any matters relating to guests, their welfare and behavior as considered desirable for various reasons
Attend to all guest complaints immediately and initiate follow up. It is imperative that all guest complaints are dealt with promptly in order to attain Guest satisfaction and the protection of the Hotel’s Interest
In all incidents, provide management with reports and recommend actions to avoid repetition of any incident, accident theft, complaints etc
Ensure maximum safety for colleagues, guests and patron during emergencies. The protection of hotels interests must be the major concern
To be fully trained in emergency procedures and to assist in carrying out any practice drills
Act as per assigned duties in the E.R.T. Manual during emergency procedures as per the Fire and Evacuation Plan. (Including leading the E.R.T.)
Monitor the car park and driveway
Make regular rounds of the Hotel to ensure smooth operations in all areas
Authorize after hour distribution of keys, Including dry stores and beverage stock
Supervision of all hotel operation during night hours
Perform any other related duties assigned to him/her by the Front Office Manager
Completes regular quality assurance inspections and coach accordingly
Knowledge Fidelio, Opera CRS; Opera PM; Opera Sales & Catering; MS Outlook; Word; Excel; Power Point; Meeting Matrix
Minimum of one-year experience in similar role
Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignment and additional duties
Must be able to work well under pressure in a fast paced and constantly changing environment
Must be strong team player with proven leadership, development and delegating skills
Highest guest service skills, talent and knowledge with the vision and ability to lead employees to excellence

Night Supervisor Resume Examples & Samples

Ensure cleanliness of all public areas
Manage master keys in his/her possession
Undertake regular deep cleaning tasks, e.g monthly deep cleaning and carpet shampooing
Check public areas and toilets taking remedial action where necessary
Carry out any other reasonable task set by the hotel?s management
Ability to work on own or in teams
Experience in a similar position or industry
More than 500 locations and nearly 200,000 rooms across six continents
Innovations include: pioneering the airport hotel concept, becoming the first coast-to-coast hotel chain in the US, and the first to install televisions in Guest roomsFlagship brand of Hilton Worldwide with properties in more than 77 countriesMore than 70 world-class resorts and more nearly 200 full-service spasHarris Poll EquiTrend®, Brand of the Year - Full Service Hotel for 2010 and 2011Number one C3global brand awareness in the hospitality industry

Night Supervisor Resume Examples & Samples

Micros
Provides a warm and personalised welcome to guests
Anticipates guests' needs and takes them into consideration
Handles any guest complaints and/or remarks

Temporary Night Supervisor Resume Examples & Samples

Opéra
Takes care of the arrival and departure processes for guests, ensuring they take as little time as possible
Informs guests about the formalities, any special conditions relating to their stay and the services available
Handles phone calls and manages the reservation schedule
Follows up any customer requests (wake-up calls, taxi, newspaper, breakfast room service, night room service etc)
Writes a report on activities and incidents that occur during the night
Ensures that guest documentation at reception and in the lobby is available and up-to-date
Ensure the night audit runs smoothly and balances
Welcomes guests who arrive late and takes care of them until their departure
Contributes to guest satisfaction by providing a high standard of service in line with Novotel norms and procedures
Ensures the safety of property, guests and hotel staff
Manages accounting procedures – invoicing, payments and cash operations

Night Supervisor Resume Examples & Samples

4-year bachelor's degree in Finance and Accounting or related major; no work experience required
Demonstrates knowledge of job-relevant issues, products, systems, and processes
Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information
Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards
Keeps up-to-date technically and applying new knowledge to your job
Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
Analyzes information and evaluating results to choose the best solution and solve problems
Interacts with kitchen staff, vendors and Executive Chef
Uses existing computer programs effectively to post invoices, update items and costs
Attends and participates in all pertinent meetings
Provide direction and assistance to other organizational units regarding accounting and budgeting policies and procedures, and efficient control and utilization of financial resources
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner

Night Supervisor Resume Examples & Samples

To support the Night Manager
Provide management cover and operational assistance during the night in the absence of Department Managers in order to ensure seamless delivery of quality service to the standard experienced during the day
Handle walked guests, guest concerns and resolve any problems experienced by guests or visitors in the absence of the relevant managers
Be fully conversant with all statutory fire, legal, bomb, health and safety procedures and to take control in the event of an emergency
Ensure the security of the hotel, it’s guest and visitors through regular checks and patrols throughout the night in conjunction with set procedures
Act as a point of contact for all guests during their stay
Effectively implement and deliver service standards in accordance to stipulated SOP’s
Through delivery of service initiatives, complete to guests satisfaction in front office
Motivate and ensure staff are fully updated
Ensure all guests are treated courteously
Complaints and problems are resolved and requests for special services are carried out
Use of all systems currently used by each section of front office
1-2 years experience in the Hospitality Industry
A confident & dynamic speaker, able to communicate and interact effectively with all levels of an organization
Enthusiastic and positive personality with the ability to build trusting relationships with others
Proven organizational skills, works well on their own. Able to set and meet deadlines with quality results

Night Supervisor Resume Examples & Samples

Occupy the hotel lobby and other public areas
Represent the Night Manager, when absent
Act in accordance with all security and emergency procedures and manage the instigation of these, as required
Ensure that all Guest complaints managed, recorded and resolved promptly
Support the Night Auditor with all Front Desk and accounting related duties
Produce nightly reports, as required
Inform Departments of special requests, early/late departures, room changes and other Guest requests
Serve your role and Team in an environmentally-conscience manner
Positive attitude and good communication skills
Previous experience supervisory experience
Knowledge of the hospitality industry
High level of IT Proficiency

Night Supervisor Resume Examples & Samples

Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
>Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
>Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
Receive, input, retrieve and relay messages to guests

Night Supervisor / Senior Night Supervisor Resume Examples & Samples

Protect the safety of the public, company property, and personnel through monitoring and enforcement of work methods, construction standards, and procedures for emergency response, leak investigation, and other gas maintenance, construction, and service activities
Lead, supervise and motivate a culturally diverse operations workforce through coaching, counselling, and team building to effectively and efficiently accomplish assigned and emergency job tasks
Effective implementation of policies and procedures that ensure public safety, maximize customer satisfaction and fulfil statutory requirements while meeting or exceeding performance incentives
Ensure employee and job site safety through field observations and inspections of crews, equipment and work sites
Ensure strict compliance with OSHA, PSC, DOT, and Pipeline Operator Qualifications along with all corporate policies and procedures
Efficiently schedule and secure required resources to maximum customer satisfaction and productivity while remaining fully compliant and within budgetary limitations
Initiate and institute corrective actions and process improvements
Extensive Gas Operations related work experience is required
Prior supervisory experience within Gas Field Operations, Gas Construction, Customer Meter Services, Instrumentation & Regulation or a related field is preferred
Advanced education and/or degree are considered a plus
Technical knowledge of the gas transmission & distribution system and experience with gas construction, maintenance, and service practices
Knowledge of federal and state gas regulations including OSHA, PSC, DOT, and Pipeline Operator Qualifications, etc
Working knowledge of company information systems and technologies related to field operations, including MAXIMO, LMS, NRG, FDC, ADVANTEX, SAP, Drive Cam, etc
Must possess the following competencies: Focus on Safety, Customer Satisfaction, advancing technology to protect our environment, innovation, drive for results, adaptability, demonstrate and promote teamwork
Ability to successfully prioritize and handle multiple tasks, including emergencies

Front of House Night Supervisor Resume Examples & Samples

Dealing with and resolving any customer complaints
Greeting all residents in a friendly and helpful manner and registering Residents with full details
Overseeing the entire Front Office operation to maintain high standards
Serving as a point of contact for regular and VIP guests
Completing night audit duties
Maximising room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
Understanding and demonstrating correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
To inspire, supervise and assist the team members and build a high performing Team in order to follow Jumeirah’s service standards and achieve the business goals
Carrying out regular room checks and conducting show rounds of the property where required
Representing the Rooms Manager and other senior managers in their absence, taking full responsibility of the residence
Managing, recording and promptly resolving issues or emergencies that arise
Regularly checking all areas of the Hotel for health and safety hazard, reporting any issues to the relevant department
At least two years previous Night Audit/Supervisor
The ability to deal with high profile guests
Fluent spanish and english speaker (German language will be highly valued as well in this position)

Night Supervisor Resume Examples & Samples

Ensure that staff receives proper orientation, initial training, and ongoing education
Discipline associates when necessary according to progressive disciplinary guidelines
Strong service/quality attitude
Strong public speaking skills

Night Supervisor Resume Examples & Samples

Be familiar with all policies and procedures relating to the Front Desk, Security, Reservations, Royal Service, Guest Services, Health Club, Housekeeping and Night Audit
Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
Be completely knowledgeable with all Emergency procedures and ensure that they are kept current and adhered to in all areas
Respond to Emergency situations as required following established procedures
Coaches and mentors the Overnight Team including Night Supervisor, Night Guest Service Agent, and Security Agents
Conducts and coordinates timely reviews for the Overnight Team including Night Supervisor, Night Guest Service Agent, and Security Agents
Liaise with other departments to ensure the smooth management of operations, including Accounting with the balancing of accounts
Complete end–of-day, and balance day accounts for the Accounting department
Maintain accurate records of daily transactions, and prepare posting of adjustments and revenue write-offs
Ensure that a high level of guest satisfaction is achieved at all times and that complaints are handled efficiently
Harvest a co-operative team spirit amongst staff by listening, giving positive feedback, monitoring and following up with all staff members
Actively participate and promote The Fairmont Chateau Whistler’s environmental program and department specific initiatives in working towards sustainable operations
Passion for guest service
Excellent written and verbal communication, interpersonal and leadership skills
Highly organized, results-oriented with the ability to be flexible and work well under pressure
Degree or Diploma in Hospitality Management is an asset
Minimum of 1 year previous proven supervisory experience
Must have the ability to handle a multitude of tasks and Guest requests
Knowledge of Micros-Fidelio Property Management System an asset
Should possess or seek certification in basic first aid
Strong guest service orientation and training skills background required
Ability to work independently and prioritize responsibilities
Experience with a Hotel loyalty program an asset
Computer proficiency in a Windows environment (Word, Excel, PowerPoint)

Night Supervisor Resume Examples & Samples

Providing direct resident care
Supervision of resident care work of non-licensed team members in the skilled nursing operations and other areas throughout the community as appropriate
In accordance with federal, state and local standards and Sunrise Senior Living policies, you will be a leader in demonstrating the Sunrise Mission 'to champion quality of life for all senior&#8217
Working closely with family members and consulting with community physician(s) to ensure resident’ needs are being attended to in a personalized way
Graduate of approved college/school of nursing
Have a current state license as a Practical Nurse/Vocational Nurse
A minimum of one (1) year experience in long term care, assisted living, skilled nursing, hospital, and/or full service operations
Demonstrated knowledge of nursing practices, techniques and methods as applied to skilled nursing and resident care
Demonstration of knowledge of federal, state and local long term care regulations
Understanding of the Resident Assessment Instrument (RAI) and the Care Plan Process

Night Supervisor Resume Examples & Samples

Ensures the safety and security of the facility
Oversees the implementation of the clients’ schedule
Develops and implements systems to organize and monitor work activities
Monitors Guard 1 System
Conducts effective supervisory conferences and performance evaluations with employees,
Other Qualifications

Night Supervisor Resume Examples & Samples

Oversees the implementation of the client schedules
Conducts effective supervisory conferences and performance evaluations with employees. Documents the content of such meetings and provides feedback thoroughly and in a timely manner
Implements progressive discipline when needed according to the applicable policy in a timely manner
Writes professional development plans in conjunction with employees to aid in their training and development thoroughly and in a timely manner
Facilitates new employee on-the-job orientation
Conducts one "full facility" headcount each night
Conducts fire drills during client sleeping hours, as scheduled

Operations Night Supervisor Resume Examples & Samples

Experience managing, leading and develop staff
Must be open to flexible night hours, Sunday through Thursday. Flexible start time of 5pm – 11pm (9 hour shifts)
Open to relocate for promotional opportunities within 2-3 years

Night Supervisor Resume Examples & Samples

Develops SA vision and goals that fosters overall accomplishment of the organizational strategies and goals
Responsible for insuring coworker participation and attendance at Shared Leadership Councils, department, Unit Meetings, organizational committees, projects and task forces
Developing staffing plans, schedules, and daily assignments that effectively match resources available and patient care requirements
Working collaboratively with other departments to remove operational barriers and maintain a safe environment
Actively participating in organizational initiatives to improve the process of care delivery
Ensuring compliance with established processes of care delivery
Working knowledge of policies and procedures throughout the organization and ensures utilization of them for consistent compliance
Managing the environment to promote safety, clinical quality and customer satisfaction
Maintain working knowledge of a wide variety of duties to provide clerical, call center, data collection and clinical support. Activities include admitting/ discharging patients, census reconciliation, phone call triage, data collection and documentation, data entry, continuous patient observation via camera and collaboration with the bedside staff and management teams as needed. Assists in unit operational support tasks, works cooperatively with others as part of the team and recognizes the importance of group goals. Supports all aspects of the delivery of TeleICU care to a diverse population of patients across multiple ICU at various hospitals, eSitting services and other support services as assigned. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards
Identifies quality outcomes relevant to the patient population being served
Establishing a process to monitor performance against identified outcomes and utilizing the data to improve the care for patients
Ensuring that the patient’s experience of care is reflected by a very high level of satisfaction
Actively implement the organizational strategies and initiatives relative to Mercy Service
Ensure effective mechanisms for ongoing communication between and among departments and disciplines that provide care to the patient population being served
Understands and maximizes the utilization of information technology to facilitate process changes
Keeping self-informed by attending and participating in management meetings/forums and assigned committee/task force meetings
Utilizing the hiring for fit tools available to insure the appropriate selection and hiring of new coworkers
Implementing initiatives within the department that foster retention and minimize turnover of coworkers
Insure initial and ongoing competency of the coworkers within the department
Establishing competencies required for support associate coworkers within the department
Effectively evaluating the performance of each coworker on an annual basis to promote continual professional development as well as establishing mechanism to provide goal-oriented performance feedback at intervals throughout the year
Providing and insuring participation in ongoing continuing education and professional development opportunities for all coworkers
Implementing an active unit based mercy service team as part of the shared leadership model
Establish effective communication mechanisms that promote and facilitate two-way dialogue with all coworkers
Insures that coworkers have the training, equipment and tools necessary to safely carry out the assigned patient care responsibilities
Create an environment that promotes professionalism
Participate personally in professional development activities both internal and external
Demonstrating facilitation and communication skills both with individuals and in groups
Building work teams that are focused on achieving service excellence
Ongoing management of costs and productivity
Ability to plan utilization of resources in order to meet the financial targets
Managing the revenue stream and opportunities
Analyzing financial variances related to the resource utilization plan and implementing timely corrective actions
Utilizing tools/resources available to evaluate and improve financial performance
Identifying ongoing opportunities to improve the financial performance of the patient care department
Demonstrating effective utilization of supplies and equipment
Compliance with all payroll policies and practices
Participation in leadership development courses
Maintaining clinical competence in the support associate role for patient population being served

Night Supervisor Resume Examples & Samples

Operational experience in a 4 star property would be preferred
Previous co-ordination experience would be preferred
Good working knowledge of Fidelio or Front desk system
Good administration skills
Ability to prioritise work load
Good personal presentation
To be aware of all night procedures and functions to include night audit, front desk operations, room service and night porters duties
Ensure that all night audit procedures are fully completed before the start of the next days business
To be responsible for Front desk overnight and to be responsible for the night safe and outlets pay ins
To ensure that the hotel is secure and to make sure security rounds are completed by the night porters
To fully competent in the Fire procedures, Bomb procedures and all other health and safety procedures
To supervise and delegate any tasks to the night porters
To be responsible for all hotel operations in the absence of the Night Manager
To handle and resolve any guest or associate concerns/complaints in the absence of the night manager
To carry out short takes training in the absence of the Night Manager
To liaise with all departments regarding any events in the hotel in the absence of the Night Manager
To ensure that all wake up calls and newspapers orders are inputted and delivered correctly
Ensure floats are counted and balanced at start and end of shift and they are secure at all times. Blind Banking

Night Supervisor Resume Examples & Samples

Production Supervision Experience
Labeling/Printing/Printing press operation experience(preferred, not required)
Machine operation and equipment maintenance experience

Laboratory Evening / Night Supervisor Resume Examples & Samples

Identifies training needs and assures that each individual performing tests receives regular in-service training and education appropriate for the type and complexity of the laboratory services performed
Evaluates the competency of all evening/night shift testing personnel and assures that the staff maintain their competency to perform test procedures and report test results promptly, accurately and proficiently
Participates in interview process for job applicants. Recommends employment, transfer, promotion, disciplinary action or termination of section personnel
Participates on the lab safety team. Is responsible for departmental compliance with bio-safety policies
Acts as a role model to encourage teamwork and interdepartmental cooperation. Interacts with other supervisory personnel to ensure smooth, timely and quality of workflow
Identifies opportunities for improvement in second and third shift activities or processes and pursues improvement according to MGH quality processes. Prepares reports as needed to demonstrate performance in terms of above areas of responsibility

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