Services Supervisor Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the services supervisor job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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I Tremblay

Immanuel

Tremblay

683 Hannah Ranch

Dallas

+1 (555) 485 9186

683 Hannah Ranch

Dallas

Phone

p +1 (555) 485 9186

Experience Experience

New York, NY

Field Services Supervisor

New York, NY

Hackett, Swift and Yundt

New York, NY

Field Services Supervisor

Change management
Working knowledge of hazardous waste and hazardous waste management
Assess performance and adherence to Home Delivery Standard Operating Procedures, leads talent management efforts by providing coaching, performance management and building a talent pipeline to meet and exceed region Key Performance Indicators
Reviews work and supervises performance in accordance with organizational policies, procedures, and performance management processes
In partnership with Regional Manager
Ensures all Department of Transportation (DOT) processes and guidelines are followed to include road test certification, valid Medical DOT card and driver’s license
Manage and participate in onsite soil remediation projects

Los Angeles, CA

Member Services Supervisor

Los Angeles, CA

Smitham Inc

Los Angeles, CA

Member Services Supervisor

Learn and have a working knowledge of the workflow and processes for assigned processing Team/s
Provide feedback to staff based on audit results; identify areas of improvement
Monitors call traffic and makes adjustments based on call center traffic patterns
Overall employee development
Demonstrated success in creating highly engaged performing teams
Performs other related duties and special projects as requested
Member Services hiring, training and development

present

Detroit, MI

Technical Services Supervisor

Detroit, MI

Jacobs and Sons

present

Detroit, MI

Technical Services Supervisor

present

Assist and provide cost build-ups (labour, plant and materials) for works to be delivered by the Technical Services department
Proactively develop and maintain a network of good industry contacts. Undertake planning of the works, including documenting
The incumbent shall assist both the Aggregate Customer Services Manager and the ATSM in investigating, resolving, and documenting all customer complaints
Establish a highly motivated, high performing, success oriented site team
Provide support for product sales and small works, including; ordering, costings, quotation and delivery
Develop the capabilities of the individuals, and respectively, of the Technical Services department to deliver greater value-added activities
Assign work

Education Education

Bachelor’s Degree in Business Administration

Cornell University

Bachelor’s Degree in Business Administration

Skills Skills

Excellent communication skills with an ability to give presentations
Strong organizational skills and attention to detail
Knowledge of current postal codes, procedures, and regulations
At least two-years of experience in related skills applicable to corporate mail room operations
Ability to plan and manage work under time constraints, without direct supervision
Excellent customer service and follow-up skills
Proficiency in Microsoft Excel and Word
Ability to operate and maintain a variety of office equipment (copy machines, fax, computers, postage meters)
Experience with UPS, Federal Express, and courier services
Education/training

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15 Services Supervisor resume templates

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Mail Services Supervisor Resume Examples & Samples

Supervise and train departmental staff
Monitor adherence to department policies and procedures and report any infractions to management
Prepare daily schedules and job assignments
Review daily time records and forward them to the time card approver
Assist with all mailroom operations sorting, metering, processing, directing and delivery of mail
Keep management apprised of daily operations and issues in the Mail Department
Provide accurate and timely information as needed
Keep all logs and reports up to date and accurate
Forward orders for department supplies
Request service and report any equipment problems to management
Maintain a safe work place and report any safety concerns or safety violations
Update and maintain Mail runs and department charts
Provide the monthly reports for the Mail Department
High School Diploma or equivalent education and/or experience preferred
Must have a minimum of 3 years experience working in a Mail Department
Must have good customer service skills and the ability to use them
In addition to Mail Department experience, two years supervisory experience in a Mail Department with 10 employees is preferred
Ability to utilize a computer to the level of generating reports and retrieve stored information and files
Ability to type 45 words per minute and work in standard word processing program
Must be able to use good judgment and professionalism in the performance of your job
Ability to lift up to 50 lbs. and work in an active physical environment bending, carrying, and lifting as required in the daily operations of the department
Ability to multitask and address multiple issues throughout the work day
Ability to retain details of the daily operation and departmental assignments
Able to work overtime as needed and fill in for employees when the need arises
20th Century Fox Film is one of the world's largest producers and distributors of motion pictures. 20th Century Fox Film produces, acquires and distributes motion pictures throughout the world. These motion pictures are produced or acquired by the following units of 20th Century Fox Film: Twentieth Century Fox, Fox 2000 Pictures, Fox Searchlight Pictures, Fox International Productions, and Twentieth Century Fox Animation

Tech Services Supervisor Resume Examples & Samples

Manufacture the company's products according to procedure and DLU guidelines
Oversee operations of manufacturing laboratory
Maintaining employee morale and high level of performance
Maintaining good manufacturing, safety and housekeeping procedures
Insure the implementation of FDA regulations in sanitizing manufacturing vessels
Interact with R&D, Process Development, Quality Control and Engineering Departments on problems and suggestions
Insure high quality standards are met
Reworking or blending of rejected mass according to guidelines set forth by Process Development
Preparation for the smooth transition from shift to shift
Technical experience necessary to insure successful manufacturer of high profile products
In depth knowledge of raw materials, process equipment, and their functions
Must have knowledge of all phases of Powder preparations. (Powder)
Resolve problems relating to conflicts of capacity, priorities in manufacturing and raw material storing
Accountable to maintain record accuracy and sanitation record
2-3 years technical experience in the field of compounding
In depth knowledge of process equipment, raw materials and their functions

Account Services Supervisor Resume Examples & Samples

Monitors compliance and chargeback issues for responsible division. Follows protocol for CB research and validity check of same
Works closely with sales, warehouse and external customers to field questions regarding order status
Provides direction of workload/ prioritizing for Customer Service representatives
Develops a strong team atmosphere
Minimum 5 years Customer Service experience
Experience with retailers
Denim/Apparel experience preferred

Technology Services Supervisor Resume Examples & Samples

Serves as the bridge between the Dow Jones Information Technology department and the printing plant on technology matters as directed by the Production corporate staff. Implements the corporate technology direction including desktop, server, telecommunications, network architectures, and messaging to all affected departments within the building unless the technology is supported directly by IT support staff
Communicate effectively with all employees and departments to ensure maintenance programs are comprehensive and executed to achieve the highest level of quality available with today’s manufacturing equipment, and are prioritized to address production quality and information technology requirements
Direct technology services staff in a coordinated effort to assist the press room/mail room managers to continuously improve upon the Production Quality Score, which integrates key performance measures such as reproduction quality, content freshness, productivity, and cost-effective materials consumption
Where applicable, direct the staff associated with building operations through the appropriate manager to maintain building assets in a manner that maintains shareholder value and allows effective operation of building systems
Work through department supervisors and foreman to direct activities of the maintenance staff to maintain equipment in operating condition with a focus toward 100% uptime availability through preventive maintenance programs and accurate, useful and timely maintenance records
Develops and maintains open communication with employees while clearly emphasizing the goals and objectives of the department
Where applicable, provide input for, participate in, and actively administer local labor agreements and company management guidelines/policies in coordination with the production manager
Provide ongoing training and development on all job functions within the technology services, and building department where applicable
With the TS manager’s oversight, develop and administer, the performance management program within the technology service department in a manner consistent with the continuous development of individual employees, the department goals, and guidelines of the company objectives
Hire, train, develop and maintain a diverse, highly-skilled staff
Assist the TS manager in implementing policies/practices that insure compliance with local, state, and federal laws and company policy regarding equal employment opportunity, affirmative action, regulatory agency safety and environmental requirements

Field Services Supervisor Resume Examples & Samples

Ability to oversee and participate in confined space entries
Operate heavy equipment
Manage and participate in onsite soil remediation projects
Conduct sample collection and monitoring
Operate a commercial motor vehicle
Assist Field Service Manager as requested
Oversight of safety of field technicians and jobsite
Manage profitability of the job assignments
Oversee overall professionalism of crew and delivery of high quality service
2+ experience overseeing environmental jobsites
Maintain a valid driver’s license, and a clean driving record
Comply with DOT, RCRA, and other applicable regulations
Follow all departmental and company policies and procedures

Field Services Supervisor Resume Examples & Samples

Respond to site emergencies
Provide leadership to the site Emergency
WOW! Internal and external customers
Three years experience overseeing environmental jobsites
Remain positive, level headed and team oriented at all times

Account Services Supervisor One Jeanswear Group Resume Examples & Samples

Resolve issues potentially inhibiting the timely shipping of orders by using pre-established guidelines for division(s) he/she is responsible for
Trains team members on existing compliance policies and procedures for external customers as well as intercompany
Partners with sales, operations, and MIS (Management of Information Systems) to facilitate needs highlighted to adhere to customer requirements
Works with all integral departments to achieve company goals
Motivate and coach team to achieves goals set by the organization
Evaluates associates performance; disciplines and mentors associates
EDI experience (electronic Data Interchange)
Excel, Microsoft office packages (email/word)
Strong organizational skills and detail oriented

Visitor Services Supervisor Resume Examples & Samples

Deliver proactive visitor service in a professional and welcoming manner
Perform opening/closing procedures and cash reconciliations; adhering to policies and procedures
Cross train in the following areas of the Visitor Services Department: admissions (including coat-check) and store
Provide coordination and leadership for all aspects of Visitor Services including, admissions desk and retail store operation ensuring that all duties in these areas are being completed in a timely and effective manner
Respond promptly to internal and external (email, phone) customer needs
Provide feedback regarding visitors’ concerns
Act as a backup supervisor for Managers and supervise Visitor Services Associates, volunteers and interns
Act as point person for troubleshooting, customer service issues, daily reporting, and daily operational needs
Process payment at registers, including ticket sales, group payments, memberships and store sales
Record and tabulate attendance and other reporting, as needed
Maintain the proper display of goods and supplies in the store and admissions areas ensuring that they comply with quality standards
Perform other administrative and operational duties as assigned
Two to three years supervisory experience in admissions/box office environment is required; a museum setting or a cultural attraction is highly preferred
Cash management skills required
Excellent verbal and written communication skills and ability to impart Museum policies to visitors with accuracy and grace
Willingness to work independently and as a team
Proven ability working with the public in a friendly and professional manner with a customer-focused approach
Outgoing, reliable, dependable and a quick-learner
Ability to handle multiple duties under pressure while maintaining professionalism
New York City tourism knowledge and foreign language skills desirable
AA degree required. Bachelor’s degree preferred
Working knowledge of Altru and QuickBooks POS or other POS and ticketing software is required
Proficiency with Microsoft Office (Word, Excel and Outlook)
The work schedule is – two weekdays and one weekend day and includes evenings, holidays and special events

Field Services Supervisor Resume Examples & Samples

Have a working knowledge of necessary safety equipment and meters
Operate a commercial motor vehicle. Class B CDL with HazMat/tanker endorsement and vacuum truck experience preferred but not required
Assist Field Service Manager/Project Managers as requested
Participate on a rotating 24 hour emergency response team
Assist in proposal and estimation development
5-7 years’ experience in a supervisory role overseeing environmental jobsites
Working knowledge of hazardous waste and hazardous waste management
Ability to demonstrate high levels of effective communication to field and management staff
Outstanding safety record with no issues of recordable incidents or OSHA violations. The utmost safety consciousness and attitude towards safety is paramount
Prior knowledge, experience, and compliance with DOT, RCRA, and other applicable regulations

Convention Services Supervisor Resume Examples & Samples

Conventions experience
Audiovisual experience
Food & Beverage service experience

Investor Services Supervisor Resume Examples & Samples

A high degree of accuracy, efficiency, attention to detail and delegation skills are required
An ability to adhere to multiple deadlines and good time management
Excellent verbal and written communication skills are required
High level of computer literacy, familiarity with office applications such as Excel and Word a necessity
The candidate should be accountable and take ownership for projects/workflows/tasks/queries
The candidate should have at least 3 years’ experience in a TA environment
The candidate should have an understanding of Anti Money Laundering Legislation and Irish Tax requirements in relation to Transfer Agency responsibilities
Good organisational and time management skills are key skills for this role
A structured and determined approach to work, a willingness to take ownership of problems and an ability to communicate with clients and colleagues at all levels
Develop a good working relationship with other teams/departments within Citi
Suggest and provide solutions to issues/procedures/processes
Complete all tasks assigned and requests for information in a timely and accurate manner
The ability to represent the TA in a competent and professional manner
The ability to organise and manage their own demanding workload
An understanding of the client’s needs and ensure that priority items are identified and dealt with in a prompt manner
The ability to adhere to established procedures for all tasks and to think proactively to suggest procedural improvements
Take responsibility for assigned tasks and prioritise to ensure expectations and team requirements are met
Take responsibility for assigned tasks and prioritise to ensure expectations are met

Investor Services Supervisor Resume Examples & Samples

Managing all queries received from shareholders and distributors via dedicated mailboxes and telephone lines
Managing all outgoing correspondence with shareholders and distributors
Managing the TA relationship with the Fund Manager
Provide periodic reporting of shareholder trading activity to the Fund Manager
Play a lead role in formulating new procedures and controls for existing and new business including implementation of approved procedures in a controlled manner within the Investor Services team
Ensure the staff levels within the team are adequate to meet the team`s responsibilities, effectively managing annual leave, cross training requirements and recruitment, escalating any resource issues
Build trusted working relationships with the TA clients serviced within the team, which includes active participation in client meetings
Good attention to detail with high levels of accuracy and the expertise to grow and maintain this culture within a team
The ability to make decisions quickly and accurately and with authority within their realm of responsibility
The ability to lead a team and to foster a good team spirit
The ability to work to deadlines

Tailored Services Supervisor Resume Examples & Samples

Model collaborative partnerships for liaisons including partnerships with other Centers, CB, and other liaison supervisor
Review and provide feedback on liaison communications to assure respectful, collaborative language and processes
Develop working knowledge of the consultant pool in order to make suggestions for subject matter consultants who can provide expertise and consultation to state/territories
Develop relationships with other leads of the Center for States
Work in close collaboration with Tribal and Legal Capacity Building Centers
Participate in Center team meetings to help identify regional and national trends
Identify lessons learned on what is working well and challenges to contribute to body of knowledge for Center service delivery and partnership
Travel to assigned jurisdictions as needed depending on needs of work plan
Master’s degree in social work, public administration, or related field
8-10 years professional work experience with at least 7+ years of experience training/technical assistance provision in a human services field, preferably in child welfare
Demonstrated project management experience, including client relationship management, staff supervision, and budget management in a contract consulting environment
Ability to build and maintain strong stakeholder relationships for capacity building projects
Working knowledge of the Child Welfare Systems of Care and federal laws that apply to Child Welfare such as ASFA and ICWA
Knowledge of the following
Experience with title IV-E waiver demonstration projects
Experience with Child and Family Services Review (CFSR) process and data-driven decision making
Experience implementing a broad scale project in a public service system
Demonstrated experience applying research-informed frameworks and strategies for capacity building and implementation
Solid team builder and team player with proven ability to manage competing priorities, perspectives and stakeholder needs
Exceptional project management skills, with a focus on TA project management
Strong analytical, problem-solving, and decision-making capabilities
Ability to multi-task and maintain high-quality results in a fast-paced environment
Demonstrated, outstanding level of professionalism in providing administrative support, including ability to exercise good judgment, discretion, tack and diplomacy
Proficient with MS office applications (i.e. Word, Excel, and PowerPoint)
Experience with training, curriculum development, and facilitation

Credit Card Services Supervisor Resume Examples & Samples

Supervise the daily management, administration and support of the Purchasing Card as well as the Travel and Entertainment Card Programs
Review applications and issue cards to new employees as necessary
Educate employees on the proper use of the card, policy information and changes to the card
Address delinquent card holders of past due balances appropriately
Address any issues with the cards
Assess requirements and justification for card issuance. Issue credit limits appropriately
Responsible for maintaining day to day controls over company card programs and reconciling all card accounts and payments
Ensure maintenance of adequate controls over company cards
Prepare and submit financial reconciliation for payment to Accounts Payable
Prepare reports on spend trends and compliance adherence
Supervise, mentor and evaluate support associates as appropriate
Lead and develop talent. Motivate and inspire team members to help them achieve their maximum potential. Develop, monitor and review individual performance plans in line with company guidelines
Collaborate with, train and support T&E Processing team and represent them onshore on issues arising
Develop and execute T&E and P-Card Training and Client Stewardship Engagement Plan
Facilitate Forums
Train and educate users on new practices of card programs
Enhance the operation efficiency
Client meetings
Build GBS organizational capability by ensuring CSE activities
Collaborate with clients to jointly identify the business requirements to support their business plans.
Management of documentation of Credit Card Communication and Content on The Coca-Cola Company Portal
Credit card management experience is required
University/Bachelor’s degree Or equivalent work experience
Corporate Card administration experience, AMEX a plus
Corporate travel experience a plus
Experience with expense processing and tool, Concur a plus
Good organization skills to balance and prioritize work, and multitask
Good analytical and problem solving skills to troubleshoot systems problems
Good communication skills to communicate with support personnel, customers, and managers
Strong customer service and communication skills in a fast paced environment
Comfortable with various IT system access and report generation

Data Services Supervisor Role Resume Examples & Samples

Run-The-Bank & Supervision – To monitor and ensure that the team in the Krakow business service centre adheres to the relevant data processes and procedures and to have oversight and take ownership of the delivery of comprehensive, timely and accurate pricing and instrument reference data within UBS
Run-The-Bank & Supervision – To ensure business controls including audit and regulatory requirements and data standards are relevant, implemented and adhered to
Projects – To actively represent DMG in strategic projects and assist in analysing and implementing changes to the global DMG workflows. This includes leading/supporting UAT for new processes and systems related to the data we support, liaising with other business areas and teams
Projects – To assist in the introduction of new products/funds and the trading of new asset classes and coordinate for global DMG the data requirements, new processes and procedures if and when required
Client Support – To act as a contact point for escalated pricing and reference data queries or issues arising from our clients and/or other DMG/UBS teams and external data vendors
Client Support – To lead internal client relationship management for DMG, build and sustain relationships with clients, to arrange regular client meetings to review agreed SLAs etc

Investor Services Supervisor Resume Examples & Samples

The candidate should be accountable, taking ownership for projects/workflows/tasks/queries
The candidate should ideally have extensive years of experience in a TA environment
Have experience in regulatory reporting
Have experience in Client Reporting preparation including MIS, KPI and Board Reports
Be able to prove an ability to work independently and to be able to manage multiple tasks to ensure deadlines are met
The ability to represent the Reporting and Control team in a competent and professional manner

Technical Services Supervisor Resume Examples & Samples

Monitor and assure a safe work environment through process adherence and hazard elimination/mitigation(PPE, Lockout/Tag-out, Machine Guarding, etc.) and hazard elimination/mitigation
Lead departmental strategy, innovation and continuous improvement while embracing change
Assign work
Perform all other duties as assigned which may become necessary to support departmental/organizational objectives
Must demonstrate a desire and ability to lead other people
Must be able to work all shifts and all ELC locations as needed

Business Class Fiber Services Supervisor Resume Examples & Samples

Supervises Technicians that install, activate and test new Business Class Accounts
Daily, weekly and monthly scheduling of all Business Class Installations
Performing on site Quality Assurance checks
Provides professional customer service at all times that exceed commercial market expectations
Ensures records and documentation on products, services and customer connections are maintained
Takes appropriate actions to communicate and resolve issues
Performs on-call duties on a rotating schedule
Ensure technical support tickets that are generated from the network operations center are performed to company guidelines
Responsible for support and roll out of new products as they are launched
Supervises technicians that perform advanced installations and troubleshooting of fiber optic, data, and carrier services
Ensure preventive maintenance procedures are performed
Mentors and develops all levels of technicians
Develops and maintains training and career path guidelines for technicians
Establishes goals and provides timely feedback to technicians
Assists Regional Manager in maintaining accurate inventory control and ensures materials are on hand when required
Acts as a technical advisor between management and engineering
Must be able to read and understand technical documentation
Must be able to write MOP’s and supervise detailed maintenance procedures
Performs other duties as assigned or directed by management
Must possess an innate sense of teamwork, the ability to perform above expectations at all times, a sharp focus on meeting department and company goals, and an unwavering integrity to complying with company standards and procedures
Proficiency with Windows operating system and Microsoft Office including Excel, Word, and Visio required
Understanding of Ethernet based technologies
Understanding and knowledge of optical transport technologies including SONET and/or Ethernet switching preferred
Experience in testing and troubleshooting of TDM and/or Ethernet circuits
Must be able to work in a fast-paced environment with multiple projects and activities simultaneously
Must be able to handle high priority and major commercial account requests where response quality and timeliness is critical
Knowledge of AC and DC power systems including rectifiers, converters, and battery strings preferred
Experience with operation and connection of generators preferred
Must be able to work flexible hours and be available for overtime, weekends, and holidays
Must be able to read city maps
Must be able to interact with coworkers in a positive manner, follow directions and work rules, and accept constructive feedback
Must be able to work in inclement weather
Minimum 3+ year’s field services experience required
Minimum 2+ year’s supervisory experience preferred
Experience working in a customer-facing support environment required
Must possess good communication skills and have the ability to relate to commercial customers in a positive and quality oriented style
Must be able to understand technical terminology
Must verbally convey technical information in a manner understood by non-technical people
Must possess a basic mathematical aptitude
The ability to produce statistical data reports preferred
Ability to analyze issues and use deductive reasoning to determine proper actions

Technical Services Supervisor Distrubtion Center Resume Examples & Samples

Quickly learn and apply new technologies
Exemplify leadership attributes
Possess a Bachelor’s degree from a four-year college or university; and three to five years related experience and/or training; or equivalent combination of education and experience

Member Services Supervisor Resume Examples & Samples

Greet and service members in a friendly and professional manner
Attentively and promptly respond to member needs
Admit members by scanning their membership cards and appropriately respond to messages regarding the account
Answer and transfer phone calls in a timely and professional manner
Promptly greet walk-in prospective members and quickly contact a Membership Advisor to assist
Attend monthly department meetings
Balance cash drawer, reconcile membership accounts, make necessary corrections and voids
One-year customer service experience
Retail or hospitality experience preferred

Wealth Management Operations Transaction Services Supervisor Resume Examples & Samples

Having 5-7 years of work experience in Financial and investment banking operations
Must have knowledge and experience of Trade settlements, Corporate actions and Paid income and Fee reconciliations
MS Word and Excel is must
Ability to backup team and perform during high transaction volumes

Administrative Services Supervisor Resume Examples & Samples

Supervises work performed by internal Facilities resources, outsourced contractors, vendors, and service providers. Ensures all work is performed under proper Purchase Order process and if required, invoices are approved and properly coded and submitted for payment. Formally receives and verifies delivery of all purchased goods
Coordinates response to AV trouble calls and keeps equipment inventory to assure presentations are not disrupted at the location
Will direct and assist facilities team with conference and special event coordination, set-up and take-down of conference room furniture for special functions
Interfaces with Facilities Supervisors and Facilities Manager for satisfactory resolution of facility issues relating to meetings coordination, associate amenities and their activities. Responsible for coordinating response to services and support requests including: maintenance, janitorial services, food services, AV and technical services and may include support functions related to security systems, parking, moves-adds- changes, infrastructure shutdowns, trouble calls, etc
Acquire, distribute and store supplies
Ensures Fiserv premises are maintained in a safe manner. Participates in routine fire inspections and drills in conjunction with facilities management, ensuring alarm and access procedures are properly carried out and audit security demands are satisfied
Provides input for the purchases of office supplies and furniture, office equipment, etc. in accordance with company purchasing policies and budgetary restrictions
Practical knowledge and experience with Microsoft Office Suite, Word, Excel, Outlook (preferred)
Three years’ experience in related function

Parking Services Supervisor Resume Examples & Samples

Provide customer services by greeting and assisting customers and responding to customer inquiries and complaints
On an ongoing basis lead and train staff to include assisting in staffing positions to ensure that all staff members are well-informed on event specific details
Assist the Parking Manager to ensure compliance with all parking department and venue policies and procedures to include all safety regulations
High School diploma or equivalent required. Four year college degree preferred
Work effectively under pressure and/or stringent schedule and produce accurate results

Freelance Advertising Services Supervisor Resume Examples & Samples

This is a contract position only
Involvement with the development of measurement strategies for online media
Develop and manage existing/new relationships with research vendors such as ComScore, Nielsen, etc
Coordinate with Razorfish and partners to ensure the flawless execution of campaigns
Assist the Ad Services management team with day-to-day leadership of accounts
Support the Ad Services management team with operational logistics such as client SOWs, Oracle time-entry reporting, and our agency partnerships
5-7 years of experience within an agency or client side marketing environment
Prior success with developing and growing strong relationships with clients, agencies and vendors
Ability to navigate and optimize cross-agency relationships and geo-dispersed teams
Strong working knowledge of digital campaign workflow, measurement and reporting
Experience working with creative and other time-sensitive, fixed cost projects
Previous experience working with large brands/budgets and managing projects of scale
Proficient in Microsoft Office applications such as Outlook, Word, Excel and PowerPoint

Essential Services Supervisor Resume Examples & Samples

5-7 years of facility maintenance experience
3-5 years of Governmental Agency/Compliance experience (OSHA, HAZMAT)
Bachelor’s Degree in Facility Management, Occupational Health/Safety, related field, or equivalent
Master’s Degree in Business Management
Experience in Workplace Safety and Organization Management
Occupational Safety/Health background experience
Commercial Construction/Facility Maintenance background
Shipping/Receiving experience
Facility Maintenance management
Establishing policies and programs to address governmental safety/health codes
General knowledge of building systems, HVAC, electrical, plumbing, landscaping, phone/data, fire protection, and building automation systems
Basic knowledge of electronic equipment
Basic knowledge of computer network operations
Basic knowledge of heavy equipment operation
Ability to oversee tenant construction and contract service(s) and ability to work with contractors, vendors, merchants and building officials in a positive manner
Strong analytical skills, with past general experience in developing, managing, and forecasting budgets as well as creating strategic long-range plans

Investor Services Supervisor Resume Examples & Samples

Liaising with investors to obtain fully executed transaction instructions
Advise and assist Investor Services Administrator to ensure subscription proceeds are provided timely
Preferably over 3 years Investor Services, Transfer Agency or Shareholder Service experience
Strong excel skills

Fan Services Supervisor Resume Examples & Samples

Managing all aspects of a team of 20-50 Customer Service Representatives and 2-4 Team Leads
Maintain a fun, highly productive, efficient work environment and culture
Serve as a Customer Advocate and Service Recovery Expert
Coordinating with Work Force Management to distribute work effectively and efficiently
Develop and manage key servicing processes and drive measurable process improvement
Coach Customer Service Representatives and Team Leads to success, including the implementation of documented improvement plans when necessary
Partners with Workforce Analyst and Workforce Management team to ensure real-time monitoring of call volume, AHT and staffing, adjusting current day schedules as necessary to maintain service level objectives. Monitors forecast to actual contact center scheduling assumptions for multiple queues in real time
Handle agent and team lead inquiries
Perform annual performance reviews, provide routine performance feedback and take disciplinary action when necessary
Develop strong partnerships inside and outside the department
Work within assigned areas to become a subject matter expert and drive continuous improvement
Bachelor’s Degree; In lieu of a degree, 2-5 years experience in Fanatics Fan Services
3-5 years of customer service or contact center experience
Ability to work in fast paced environment, prioritize and multitask

Field Services Supervisor Resume Examples & Samples

Ability to oversee and participate in confined space entries/rescue
Knowledge of vacuum trucks, roll-offs, watercraft and other small equipment (compressors, pumps, generators)
Experience in spill response on both land and water including boom deployment and skimmer operations. Operate within an ICS structure
Oversee and participate in onsite UST/AST/OWS cleanings
Knowledge of the use and application of personnel protective equipment
Assist Operations Coordinator and Field Services Director as requested
Oversight of safety of field crews and jobsite
Ability to accurately complete both job specific and regulatory paperwork
Three years’ experience overseeing environmental jobsites and projects
A strong commitment to excellence and high attention to detail

Technical Services Supervisor NS Resume Examples & Samples

Engage the team and lead the implementation of Lean tools (5S, Value Stream Mapping, Problem Solving, OEE, etc.)
Monitor and assure a safe work environment through process adherence
Manage and maintain Inventory Accuracy through the TECO Process
Manage attendance, vacation planning, payroll exception reports, and other relevant reports

Transaction Services Supervisor Resume Examples & Samples

Conduct performance Appraisals for direct staff and provide ongoing guidance, training and coaching of Operations staff to ensure that departmental goals are met
Provide support to decision making and input to the business on the impact of transactions and processes
Monitor and approve transactions via workflow system; escalate issues where necessary
Manage and process Onshore and Offshore Trade Loans related transactions
Supervise the ACH and Payments activities of the TTS Cash Management business
Identify risk exposure in operations processes
Review and authorize all clearing items ensuring they are in accordance with the ACH rules
Manage the vendor outsourcing process ensuring clients deposits are processed in accordance with established Citibank policies and procedures
Perform quarterly assessment of the outsourcing activity and resolve issues
Manage the manual Billing process being executed monthly
Manage Sanction process
Review and approve all clients’ cheque book request
Approve daily all Worldlink draft requests
Act as joint custodian for all Paylink managers’ cheques and perform daily reconciliation
Act as custodian for safekeeping items; maintain records of deposits and withdrawals of safekeeping documents and ensure that the necessary records are up to date
Liaise with other units (local and overseas) and other banks to investigate and resolve customer related investigations
Review and approve regulatory reports
Prepare monthly report to TTS for all ACH incoming payments and cheques in excess of ACH threshold limit
Maintain Keys, combination and designation records
Any other duty as assigned by supervisor
Act as back-up for Markets Supervisor as necessary
Bachelor’s Degree in Banking or any related area
At least 3 years’ experience in Branch/Operations, transaction processing and customer service relationship
Sound understanding of controls and risk exposure
Knowledge of Bank products such as ACH, RTGS, Money Market Instruments, Securities Trading, and Funds Transfer would be an asset, but not required
Knowledge of Cash and Teller Operations
Good accounting knowledge
Intermediary to expert use of MS EXCEL and WORD
Ability to quickly learn an navigate through various systems and applications
Ability to manage a team

Transaction Services Supervisor Resume Examples & Samples

Bachelor's Degree or above, at least 5 years operation experience in banking/loan/credit card or financial related
Problem solving, analytical and data analysis, reporting mastery
Good understanding of MS Office 2010 (Outlook, Word, Excel, PowerPoint, Access)
Good team leadership and organization management skills
Excellent telephone skills and meeting management skills
Ability to multi-task and priorities workload when all issues are urgent
Proven team player with strong interpersonal skills
Problem determination & resolution skills

Services Supervisor Resume Examples & Samples

Identify opportunities for improved operation to drive efficiencies (process and cost), making recommendation to Operations Manager for consideration
Support implementation of innovative programs and processes that reduce short and long term costs and increase productivity
Direct and oversee personnel to the successful completion of all assigned tasks and duties
H.S. Diploma or equivalent, Prefer Associates Degree or higher
3 year of experience, Prefer 5-7 years experience
Excellent communication skills with an ability to give presentations

Services Supervisor Resume Examples & Samples

All other duties assigned by JLL Management
Three years of relevant experience required
Five to seven years of relevant experience preferred
Ability to plan and manage work under time constraints, without direct supervision

Competition Services Supervisor Resume Examples & Samples

Schedule, train, supervise and evaluate staff
Supervise set up and tear down of EpicMix Racing daily, other races, and events
Ensure the safety and functionality of EpicMix Race and other race venues
Supervise the daily operation of EpicMix Racing and other race venues
Oversee RPOS sales and EpicMix Racing products, trouble shoot systems, close and generate daily reports
Oversee the collection of EpicMix Racing and other racing receipts and generate daily reports
Oversee the installation of trail fencing, safety features, and signage at EpicMix Racing and other race venues
Participate in event planning with Breckenridge Marketing, Group Sales, and Corporate Sales Departments
Participate in the budgeting process for EpicMix Racing
Work with our local race clubs and organizations maintain strong relationship and meet the daily race needs as they pertain to training or race events
Work as a contact person for Breckenridge Ski and Ride School as it pertains to EpicMix Racing and other Ski and Ride School race events
Advanced Equipment Operator

Document Production Services Supervisor Resume Examples & Samples

Produce and supervise the production of client financial statements, proposals and special projects using advanced knowledge of Microsoft Word, Excel, PowerPoint and Adobe Professional
Provide leadership and supervise the Bethesda, Maryland Document Production Services department; make decisions; solve problems; develop unit procedures and processes; develop records/files; conduct meetings; represent department at internal meetings
Excellent communication skills and writing abilities: knowledge of correct English grammar, spelling, and punctuation
Manage and ensure effective employee relations; create an ethical, non-discriminatory and safe work environment; establish effective communication lines/methods; identify and solve employee problems
Learn, interpret, and apply a variety of complex policies and procedures with minimal guidance
Manage employee and team performance; provide new employee orientation; train or provide adequate training for employees; coach, counsel and motivate employees; evaluate employees; implement disciplinary action as needed and in consultation with National Director of Administration and Human Resources
Manage conflict; respond to grievances; make adjustments as necessary to work schedules
Train, motivate, and manage staff in a high volume production environment
Serve as liaison between the Document Production Services department and the Technology department to investigate user problems and needs, identify source, and determine possible solutions for software challenges concerning the production of assigned projects
Maintain inventory of audit electronic reference materials/forms
Analyze and review operational procedures, identify problem areas and make suggestions
Ensure quality control of assigned work
Manage processing of financial statements and ensure deadlines are met
Ability to work well with all levels of internal management and staff
A professional and positive attitude
Assist the National Director of Administration of Document Production Services on various projects
Handle various special projects on an ongoing basis while addressing daily needs for the office
Flexibility to work additional hours as required by workload
Maintain a high level of confidentiality
Travel Requirement - up to 15%
At least 5 years proven experience as a supervisor/manager in a production environment
Advanced knowledge with using an electronic document management system
Advanced computer skills, including the use of software to create documents, spreadsheets, timelines, and reports
Advanced knowledge and understanding of Microsoft Word, Excel, PowerPoint and Adobe to troubleshoot and train users in the most effective manner

Technical Services Supervisor Resume Examples & Samples

Must be familiar with mechanical, electrical, OSHA and environmental regulations and compliance
Knowledge & Skills Required
High School Degree plus 5 years of industrial maintenance experience
Responsible for reporting and/or correcting any unsafe conditions
Maintain a clean safe work area
Able to multi-task, handling or leading multiple tasks at once
Knowledge of Outlook software; CMMS; Excel Spreadsheet software and Microsoft Word Processing software
Ability to read blueprints, maintenance technical bulletins etc

Treasury Accounting Shared Services Supervisor Resume Examples & Samples

2 to 4+ Years experience
High degree of customer service is required
Bachelor's degree is preferred
Advanced Microsoft Knowledge (including Excel) is preferred
Ability to work with numbers and outstanding attention to detail
Basic Accounting knowledge
Efficient 10 Key - preferred

Front Services Supervisor Resume Examples & Samples

Supervise Valet and Bell department’s daily functions, operations, and team
Supervise operational functions of assigned Bell and Door departments including delegating work assignments, supporting the manager with department needs consistent with the strategic plan and vision for the department, division and property
Resolve escalated guest and employee issues, ensuring everyone is treated with mutual respect
Maintain and update employee schedules, including reviewing and approving vacation requests and special event scheduling, opening/closing time clocks, and reviewing and editing punches in the time keeping system
Participate in candidate selection process, including interviewing and making hiring recommendations
Coach and train employees, make discipline and termination recommendations to the manager as needed
Create a work environment that promotes teamwork, recognition and mutual respect
Maintain policy and procedures standards and ensure training programs reflect appropriate employee development guidelines; issue commendations and disciplinary actions when necessary
Ensure guests are treated courteously, complaints and problems are resolved, and requests for special services are carried out by monitoring staff with customer interaction
Other job-related duties as requested
Bell Attendants (20)
Doorpersons (9)
Minimum (6) years of progressive experience in Front Services operations
Able to work in a fast-paced stressful environment while troubleshooting complex problems
Must have interpersonal skills to deal effectively with all business contacts
Presentation: The ability and willingness to present oneself with proper grooming, hygiene, and dress. This includes wearing appropriate and clean clothing/uniform and shoes, wearing hair in a neat and clean condition, maintaining personal cleanliness, ensuring neat and clean appearance of own work area, and ensuring property facilities are litter free
Multi-Tasking: The ability to process multiple types of information and/or perform multiple tasks simultaneously
Initiative: The ability and willingness to take independent action and complete job tasks without being instructed to complete them. This includes the ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others
Agility: The ability to bend, stretch, twist, or reach out with the body, arms, or legs to perform job tasks
Stamina: The ability to exert oneself physically over long periods of time. This may include performing repetitive or strenuous tasks as well as standing for long periods
Property Features/Services: Knowledge of services, amenities, hours of operation, property layout, and activities offered by property
Secure Transportation: Knowledge of transportation services available to guests (e.g., taxis, vans, shuttles, limousines, tours) as well as the procedures for booking that transportation
Integrity and Company Policies: The ability and willingness to uphold ethical standards and comply with all state and federal laws and company policies and procedures. This includes maintaining confidentiality of all sensitive and proprietary information and avoiding conflict of interest situation

District Employment Services Supervisor Resume Examples & Samples

Oversee the day-to-day operations and activities of staff for an assigned region or unit
Ensure staffing is at constant optimal levels, conduct all hiring and onboarding activities, and address staff performance matters
Support and motivate a collaborative environment in the successful implementation of agency programs/services and achievement of goals
Communicate and interpret policies and procedures to staff, monitor staff practices and ensure compliance within agency guidelines
Manage accuracy of documentation for all job placement activities and production as entered in the agency’s electronic case management system (MRCIS)
Develop and facilitate the implementation of job-driven training programs
Provide direction to staff regarding the development and long term maintenance of employer partnerships
Oversee revisions of the job placement services manual to ensure consistency with current evidenced best practices
Maintain collaborative working relationships with agency regional/district contract managers, area directors, vendor organizations and other constituents in the role and scope of service delivery
Assist with the development of the local area and regional/district area office employment plans and ensure placement objectives are met
Supervise a subordinate staff of 8-10 Employment Services Specialists and Job Placement Specialists
Demonstrated knowledge of methods and tools for career/employment services and exploration for people with disabilities
Competent in leadership practices that result in teamwork, positive morale, and the achievement of expected performance outcomes
Ability to interpret and apply established policies and procedures in the provision of services
Record of working in multidisciplinary teams
Capacity to organize and prioritize multiple duties in a timely manner
Thoroughness, independence and excellent written and oral communication skills
Proficient usage of Microsoft Office products including Word, Outlook, Excel and PowerPoint

Management Services Supervisor Resume Examples & Samples

1-3 years of experience, excluding apprenticeship, in the building trades including experience in maintenance operations
At least 1 year experience in a supervisory or leadership role, including the ability to direct and secure the cooperation of maintenance and operations staff through coordination, planning, and scheduling of work assignments and activities
Familiarity with Microsoft Office
Knowledge of safety regulations of the building trades
Valid driver’s license and ability to meet and maintain UI Fleet Safety Standards
Ability to work with a diverse group of staff at all levels of an organization
Associate's or Bachelor’s degree in a technical or leadership discipline
Ability to work effectively within an innovative building maintenance and operations program
Knowledge of commercial & institutional HVAC & Mechanical systems
Experience with a Computerized Maintenance Management system (CMMS)
Ability to read and interpret building plans, diagrams, architectural blueprints and specifications
Knowledge of asbestos protocols
Experience implementing process improvements in the workplace
Demonstrated ability to improve safety in the workplace

Consumer Services Supervisor Resume Examples & Samples

May provide input on personnel actions (e.g. staffing, terminations, objective setting, performance and salary reviews, disciplinary actions, and scheduling.)
Oversees operations to maintain consumer credit databases and ensures that the daily qualitative and quantitative goals of the organization are met
Oversees credit profile database system maintenance. Develops, implements and monitors database maintenance methods and procedures to ensure the integrity of consumer credit profile information
Oversees the processing of public record transactions requested by subscribers and as required by exceptions from standard procedure
Responds to escalated consumer issues. Produces consumer dispute reports and provides technical and analytical support to internal departments in the handling of the dispute process. Ensures pertinent data is readily available to internal users for the review and resolution of consumer dispute issues
Implements and administers staff incentive programs. May provide recommendations on incentive programs to senior management
2-4 years of functional experience
2-4 years managing and motivating teams
Strong knowledge of federal and state regulations regarding credit reporting
Good problem solving, results orientation and analytical skills
Strong English skills )verbal and written) communication skills
Good coaching and developing skills

Front Services Supervisor Resume Examples & Samples

Responsible for supervising employees and addressing performance issues or policy violations with coaching and counseling
Assists Front Services Management with staffing and hiring process, including pre-screening, interviewing, and making hiring recommendations
Trains new and/or current employees on all policies, procedures and service standards for understanding, comprehension and accountability
Monitors main valet, west valet, detail area, valet belly, inbound, outbound, and the bell desk to ensure areas are clean, staffed and safe at all times
Displays business acumen regarding operations, staffing levels, outsourcing of transportation, counseling of employees, and situation communication to upper management
Consistently evaluates and enforces standards by recognizing outstanding performers and effectively motivating the team
Analyze business metrics for productivity levels and utilizes to improve performance levels of employees
Monitors processes and procedures to ensure effectiveness and efficiency of service in all areas of Front Services and makes suggestions to improve the department
Resolves guest complaints and ensure that they are satisfied; follows up with proper departments/employees involved
Ensures safety of guests and employees and reports and follows up with maintenance and or safety concerns
Maintains flow of communication within and between departments of Beau Rivage including daily manager report, team update meetings, email notices, upcoming groups, events, entertainment, guest issues and all business critical information
Adjust schedules as necessary according to business demands
Performs other duties and responsibilities as requested by Front Services Management

Consumer Services Supervisor Resume Examples & Samples

Monitors calls with consumers to ensure quality service is provided in a timely fashion
Supervises between 1 – 5 direct reports
Assists in the recruiting process as necessary
Completes Performance Plus process for self and potential direct report
Coaches/Develops direct report’s Consumer Services skills and competencies
Collaborates with Consumer Services teams to share marketing best practices regionally or globally
Complies with all company processes
Uses appropriate decision-making and approval processes in a timely manner
4 year College or University degree
Demonstrates intermediate proficiency in computer systems (i.e., Microsoft Excel, Microsoft Word, and Microsoft Outlook)
Demonstrates knowledge of SAP/CRM preferred
Demonstrates excellent communication skills (i.e., strong phone etiquette, verbal communications, and grammatical and professional business skills)
Demonstrates strong leadership, organizational, and project management skills required
Demonstrates math and problem solving ability preferred

Casino VIP Services Supervisor Resume Examples & Samples

Monitors performance of Representatives; develop, counsel and evaluate as necessary
Guest issue resolution
Implements and maintains operational procedures for quality and quantity standards to ensure excellent customer service
Identifies and resolves inefficiencies/problems that affect the department office, Direct Marketing, and National Marketing
Interviews new candidates
Coordinates executive, events, and groups in terms of: 1) reservation processing and coding, and 2) pre-arrival suite blocking
Monitors the complimentary decisions of representatives to ensure that they comply with the complimentary policy (room, food, beverage, amenity, show and event charges)
Maintains restaurant, show, and event blocks
Reviews and monitors reservations input by Casino Marketing Representatives to ensure input accuracy
Schedule staff for all areas of departmental operation and determines flex request approvals
Maintains recognition programs
At least 2 years of Casino Marketing/VIP Services experience
Previous experience with developing policies and procedures and conflict resolution processes
Ability to develop and implement Team Building programs
Working knowledge of MS Word and Excel

Field Services Supervisor Resume Examples & Samples

Minimum 4 years electrical, mechanical, engineering, or industrial power construction project management work experience focusing on complex facility infrastructure construction, renovations, retrofits, upgrades, building controls and automation, energy services, and renewable technology
Completion or progress toward engineering, technical, or industry-related education preferred
Proven experience with OSHA safety standards, mechanical and electrical systems development, engineering, and project management regulations, practices, and codes
Demonstrated ability to effectively manage multiple priorities and foster positive business relationships
Strong communication and presentation skills (verbal and written)
Proficient computer skills, including MS Word, Excel, Project, Power Point, Visio, etc
U.S. Citizenship or U.S. Permanent Resident status required
May be required to pass security clearance investigation
May require on-call response and travel

Secretarial Services Supervisor Resume Examples & Samples

Maintains a high degree of visibility with lawyers and staff in the office (s) through activities such as regular meetings, floor walking, and participation in office activities
Recruits, retains and develops LEA’s to ensure best-in-class service to lawyers and other professional support staff
Develops clear and specific performance expectations for staff and provides frequent status on performance against those goals.Manages any performance related concerns in a timely manner and according to firm guidelines
Ensures ongoing professional development of LEA’s in teamwork, interpersonal communications, technical skills and process improvements
Conducts regular meetings with staff both individually and as a group to discuss and share practice and office related activity
Facilitates teamwork and task sharing to ensure LEA’s understand assigned practice areas and are viewed as part of the practice or client team
Encourages a highly motivated workforce. Identifies problems affecting production or concerns affecting morale and collaborates with senior management or appropriate departments to develop solutions
Identifies and appropriately resolves employee relations issues with input from senior leadership
Works with all administrative departments to effectively onboard new lawyers of all levels and to assist with the transition of lawyers leaving the firm. Oversees timely transition of client files. Instills good time entry habits. Provides training on support utilization
Handles special projects and other assignments as requested
Minimum of 2 years supervisory/management experience
Ability to facilitate team meetings or other cross functional department meetings
Experience goal setting and performance management
Demonstrated track record of building relationships and delivering results and within a large, matrixed organization
Strong problem solving skills, writing and presentation skills, and coaching and developmental skills
Strong computer skills, including Microsoft Word, Excel, PowerPoint and Outlook and a demonstrable ability to learn any department specific software

Financial Services Supervisor Resume Examples & Samples

Providing active support to the different functions performed within specific team dedicated to administration and custody of various financial instruments
Displaying initiative by suggesting improvements to processes and taking ownership of service provided to clients
Supporting managers in daily tasks, especially supervising and coaching other team members
Checking work of administrators and more junior team members
Participating in regular team meetings with other teams to highlight issues and bottlenecks and provide forum for resolution of issues
Ensuring that taxes, values and prices of specific financial instruments are calculated, checked and tracked in proper and timely manner
Developing sound understanding of technical functions and processes used in different teams and applying knowledge in all future project to ensure that services are provided timely and correctly
2-4 years of experience within finance and/or accountancy (including: investment banking, retail banking, financial analysis & treasury, accounts payable/receivable, general ledger, banking operations, financial services etc.), ideally shared service centres enivronment i.e. includes profiles from outside of financial services
Analytical skills mind-set
Strong MS Excel skills
Experience in acting as a senior team member: e.g. being able to pass on feedback to others
Very good English skills, incl. business vocabulary English B2+ (i.e. at least very good)

Construction Services Supervisor Resume Examples & Samples

Provides leadership and direction to employees through effective communications, mentoring, coaching, training and development
Directs and manages all phases of site operations for facilities and construction
Provides leadership for problem resolution to facilitate faster improvements
Supervises the detailed design, budgetary, costing and final inspection of construction projects
Reviews and projects cost including equipment, installation, labor, materials, preparation and other related costs
Supervises outside contractors and conducts construction surveillance to ensure adherence to construction requirements
Makes cost projections
Maintains the schedules of construction activities
Examines blueprints to determine the dimensions of structures
Inspects work to ensure conformance to specifications
Documents and maintains paperwork pertaining to projects
Implements and ensures compliance with company policies, procedures and safety regulations
Coordinates and plans facilities and construction activities with customers to ensure minimal interruptions
Manages and actively participates in the planning, attraction, selection, retention and development of human resources to ensure the availability of the required talent. Conducts performance appraisals and trains new employees
Monitors and measures team performance to company goals and objectives through use of established metrics
Typically requires a bachelor's degree in architecture, engineering, facilities management or a related discipline and nine or more years of progressive professional experience in construction or facilities management with at least three of those years in a management role
Must demonstrate expertise of building and site design, construction, operation and maintenance as well detailed and extensive knowledge of design and construction methods and processes related to building construction and maintenance
Must have knowledge of codes, standards and regulations as they apply to design, construction, operations and maintenance of buildings and building sites
Must be customer focused and possess: (1) a valid California driver's license verified by the DMV; (2) the ability to identify issues, analyze and interpret data; (3) good analytical, verbal and written communication skills to accurately document, report, and present findings to a variety of audiences including management and external parties; (4) strong interpersonal skills to influence and guide all levels of employees; (5) the ability to maintain the confidentiality of sensitive information; (6) the ability to select, train, and motivate personnel; (7) the ability to represent the company on external projects; and (8) strong computer skills

Dshs WSH Psychology Services Supervisor Resume Examples & Samples

A Doctoral degree in psychology from an accredited school or department of clinical/counseling psychology
A license to practice as a Psychologist in the State of Washington or eligible to obtain a Washington State license
3 years applied post-doctoral experience and demonstrated psychotherapy, psychological consultation, and psychological assessment skills

Nutritional Services Supervisor Resume Examples & Samples

Minimum Three years' experience in clinical nutrition and food service management with at least 3 years of supervisory function
Experience must be in a health care setting
Must be proficient in Word and Excel
Must be able to follow directions and to perform work according to department standards independently
Must be able to function effectively under stressful conditions

Hard Services Supervisor Resume Examples & Samples

Assist the FM in meeting or exceeding Site Key Performance Indicators (KPIs)
Monitor service level guidelines (SLG’s) weekly to identify potential off track areas and plan corrective actions accordingly
Oversee the day to day facility operations including but not limited to maintenance, repair, project management
Oversee the day to day schedule of Maintenance Technicians
Oversee daily work order review and follow up on work orders to ensure impeccable work order performance and superior customer experience
Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction
Routinely inspects building to ensure suppliers are meeting contractual agreements
Assists in the completion of the building audits
Reviews, prioritizes and determines activities required for completion of a work order (WO) and works with suppliers to insure complex work orders are planned and executed on time
Recommend continuous quality improvement practices and look for business efficiencies
Provide quality analysis of customer feedback on an ongoing basis
Develop effective response plans and implement per the plan
BA/BS degree or equivalent work experience
2+ years of work experience in Facilities, Property Management, or Janitorial in corporate, third party service provider, or as a consultant
Knowledge of construction, project management, building systems, HVAC, mechanical, electrical,
Excellent communication, presentation, client service and follow up skills
Strong organizational and project management ability
Computer proficiency with MS Office including Word, Excel, PowerPoint, and Outlook
CMMS (Computerized Maintenance Management System), a plus

Player Services Supervisor Resume Examples & Samples

Clean, maintain, charge, track and prepare golf carts daily for play
Set range, benches, coolers, towels, ball washers, etc
Service stations to include, but not limited to, ice station, bag room, valet, range and cart bay
Greet and welcome guests and respond to guest inquiries in a timely, friendly and efficient manner

Consumer Services Supervisor Resume Examples & Samples

Provides input on personnel actions (e.g. staffing, terminations, objective setting, performance and salary reviews, disciplinary actions, and scheduling.)
Oversees the daily workflow, assesses available resources determines work allocations and makes employee work assignments
Collaborates with management and staff to develop and administer employee work schedules
Provides ongoing feedback to client and ensures all appropriate requests are responded to in a timely manner
Creates and conducts presentation to internal clients
Documenting agents progress and providing continuous feedback to agents regarding performance metrics
Strong and proven leadership skills
Good coaching and developmental skills

Member Services Supervisor Resume Examples & Samples

Direct supervision of processing staff, including the daily coordination and scheduling of individual efforts, assignments and priorities
Manage and coordinate the flow of work through the team so that metrics are attained on a consistent basis. Responsible for the distribution, monitor and control of all production items
Training, mentoring and development of employees on both the technical and non-technical aspects of their positions. Develop and implement cross-training schedules to facilitate continuous improvement of employees
Learn and have a working knowledge of the workflow and processes for assigned processing Team/s
Proactively identify and assess the impact of issues and deficiencies negatively impacting the area. Must be dedicated to continuous improvement; aggressively design and implement process improvements and corrective plans of action. Significant issues should be escalated to the Manager with recommended solutions
Communicate with employees on a frequent and consistent basis. Minimally, conduct weekly team meetings and quarterly one-on-one feedback sessions with each employee
Participate and lead when requested, projects as assigned interdepartmental or companywide
Participate in and/or coordinate technical improvement initiatives, including the drafting of system requests and system testing
Distribute work to all teams daily
Provide feedback to staff based on audit results; identify areas of improvement
Develop and deliver reviews to associates yearly
Reinforce and demonstrate support for all management decisions, policies, practices and objectives
Strong management skills with a demonstrated ability to effectively supervise a team of associates
Strong sense of ownership and high level of accountability
Ability to prioritize, take action and follow-through to complete deliverables and commitments
Strong verbal and written communication skills. Meticulous attention to detail. Proven ability to manage multiple, complex tasks within deadlines. Strong analytical and problem solving skills
Systematic Problem Solving – evaluates processes and systems for project teams; identifies trouble spots and comes up with solutions or alternative routes in solving problems
Must be able to develop and maintain effective working relationships – intra- and interdepartmentally and with vendor representatives
Ability to identify and anticipate situations and problems in advance and effectively prepare to deal with them
Courteous and professional attitude
Leader, independent thinker, problem solver, decision maker
Exceptional PC skills – Excel, MS Outlook, MS Word, Access
Dependable and self-directed: requires minimal direction to carryout daily duties
Contribute to a positive team environment by displaying a strong sense of cooperation, flexibility and adaptability
Proficient in department systems and Microsoft Office applications or ability to learn quickly
3+ years of operations/management experience
2+ years’ experience in dealing client/customer requests
Some experience in insurance industry preferred
Associates Degree or Bachelor’s Degree preferred
Proficient in relevant computer applications such as MS Office, including Word, Excel, PowerPoint

Invoice Services Supervisor Resume Examples & Samples

Professional Accounting Designation – CPA (CMA, CGA, CA)
Bachelor of Commerce or equivalent
Preferable three to five years experience as an Accounts Payable Supervisor in a services type environment
Proficiency in Microsoft Word, Excel and Lotus Notes with willingness to train for new software programs
SUNSystem Accounting Program an asset
All AP functions
Bank reconciliations
Cash management
Experience dealing with multiple currencies
Excellent analytical, organizational and time management skills with an eye for detail
Ability to multi-task and balance a challenging and often changing workload

Customer Technical Services Supervisor Resume Examples & Samples

Ability to exercise independent judgment and draw accurate conclusions based on available information
Advanced software application skills required
Bachelor’s degree or equivalent related experience required
Plus 4-6 years related experience required

Alternative Investor Services Supervisor Resume Examples & Samples

Provide the leadership to grow a new investor services team in Kansas City, including training, development and performance reviews
Oversee investor services functions such as
At least 5 years of relevant investor services experience, along with at least 2 years of team leadership experience
Strong understanding of Hedge Fund Strategies and Private Equity Fund Structures and Matters

Business Services Supervisor Resume Examples & Samples

Accounting degree or equivalent combination of training and experience
Demonstrated ability to give and receive instructions and to guide the work of others
Knowledge of accounting principles and practices
Working knowledge of office procedures and equipment
Strong communication and team work background
Working knowledge of Windows Office Suite
BS in Accounting
CPA certificate
Working knowledge of FAMIS software
Working knowledge of BANNER software

General Services Supervisor Resume Examples & Samples

High School Education with some college
Work experience in property management and sustainability will be an asset
Basic knowledge of the principles of budgeting and procurement
Skill in using personal computer, data management, spreadsheet and work processing software in performing duties
(Microsoft Office Products)
Ability or organize and juggle multiple priorities, ability to communicate effective with landlords/tenants, parking garage managers, vendors, co-workers both orally and in writing

Accounts Services Supervisor Resume Examples & Samples

Accurate and timely preparation of weekly supplier payment runs
Multi-skilling in various areas of Accounting Services function
Completion of monthly supplier statement reconciliations
Dealing with/ Resolving queries on supplier accounts
Housekeeping of ledger including ensuring cash fully allocated
Holiday cover for Accounting Services Manager
Numerate, focused on accuracy and have a high attention to detail
Ability to work under pressure and to strict month-end deadlines, whilst demonstrating a high attention to detail and accuracy
Adaptability to adapt and work within a team environment
Good computer skills are essential to this role and prior knowledge of Open Accounts, eBIS and Excel would be advantageous, but not essential

Color Services Supervisor Resume Examples & Samples

Manage projects as they come into the shop
Have the ability to work with Adobe CS products for output & design
Working knowledge of Large & Small format mounting & laminating
Adobe Photoshop/Illustrator proficiency for pre-flighting and occasional file setup
Processes digital files on Windows and Apple platforms
Operation and light maintenance of wide format printers and rip software
Print finishing (lamination/mounting) when needed
Forecast equipment needs and proposes new purchases
Perform quality control checks on each job produced
Organize and prepare digital files to download to large format color digital devices
Operate and maintain large format color digital devices to generate oversized prints
Gather, organize, and wrap completed work for delivery to customer or next department
Management skills in the printing industry
Thorough knowledge of materials and equipment utilized in the duplicating processes
Excellent organizational skills in a deadline-based environment
Good customer communication skills
Able to multi-task while maintaining quality and accuracy
3 years of management/supervisor experience
3 years experience in Graphics and Design
2 years experience in Large and Small Format Color output in a printing facility
Education or advanced knowledge in graphics design

Laboratory Pre-analytical Services Supervisor Resume Examples & Samples

Minimum 5 years applicable work experience
Experience leading large teams
Experience in Lean Management/Process Improvement
Able to work in a team as well as independently
Dynamic attitude and ability to work under pressure
Ability to take up challenges
Ability to use standard software packages i.e. Word, Excel, Access

Banking Services Supervisor Resume Examples & Samples

Responsible for overseeing the processing of work related job tasks which may include
Excellent computer and computer software skills are necessary with proficiency in Microsoft Office, Excel, Access, and Word
Good math skills and an understanding of accounting principles are necessary
Strong analytical skills and attention to detail are essential
Demonstrated self-motivation, sound judgment, and problem solving skills are necessary
Excellent organizational skills and the ability to handle multiple projects independently and effectively within specified timelines are necessary
Excellent oral, written and interpersonal skills are necessary to interface and present information effectively with staff, department management and various other internal and external parties
A minimum of three to five years of demonstrated success in leadership or a supervisory role is required
Experience with office management, financial accounting, banking, collections, bookkeeping or accounts payable/ receivable preferred
Knowledge of cable television is strongly preferred
Working knowledge of ICOMs and/or CSG billing system, PeopleSoft and IssueTrak preferred

VIP Services Supervisor Resume Examples & Samples

Exhibits a professional demeanor and willingness to assist VIPs whenever requested
Processes all reservations and requests from guests, hosts, and executives and reservation requests from other resort VIP departments for shows, restaurants, etc
Enforces the privacy of VIPs and limits requests for information about such guests in accordance with casino policies. Ensures confidentiality of all casino information
Assists Casino Hosts and Executives with reservations, requests for information, limo dispatch, etc
Coordinates delivery of special amenities and floral orders daily
Issues comp slips to various outlets throughout the property for nonresident casino players, team member incentives, executive requests etc
Provides information for all casino events and promotions pertaining to MGM Grand Detroit
Ensures charges, credits, and complimentaries are posted to individual guest folios. Posts rate changes as needed
Receives in-bound calls in response to various mailings and invitations. Books Slot Tournament reservations, Direct Marketing Packages, etc
Assists in telemarketing as it relates to generating new business and maintaining existing customer base
Supervises the VIP Services team to include efficient staffing, team member development and training, performance management and policy enforcement
Three years experience in VIP Services, marketing, hotel front desk, hotel reservations or an equivalent combination of education
One year supervisory/management experience preferred
Experience using Players Club System preferred
Experience using the hotel reservation system Opera preferred
Strong analytical and listening skills

Tower Services Supervisor Resume Examples & Samples

Assigns and ensures all keys are signed for by Guest Room Attendants and General Cleaners and are recovered accordingly
Ensures standardization and quality of all work done by providing continual supervision of TSA’s and General Cleaners via room inspections and workstation inspections
Ensures all lockers are well stocked and clean
Orders supplies as needed
Ensures accurate records for guestroom areas, public areas, and hallways in need of repair and their reporting to the proper channels (i.e., Engineering, Management, etc.)
Responsible for daily accurate paper work of rooms and public areas that refuse and/or need late services
Responsible for promptly and accurately reporting to a manager any amount of rooms not covered
Preforms all other job related duties as requested
At least 6 years of experience in scheduling, housekeeping, or general clerical roles

Credit Services Supervisor Resume Examples & Samples

Directs the activities of employees engaged in all receivable functions including but not limited to training and supervising, maintaining a positive work environment, ensuring compliance with G.A.A.P standards and established policies and procedures
Supervises, coaches and mentors a staff of 10+ employees engaged in collections
Supervises & ensures cash receipts are applied correctly, accurately, and timely upon receipt
May act as a liaison between customers or sales representatives regarding particular balance status issues or related complications
May monitor daily AR Balance, and Days Sales Outstanding
Performs required administrative tasks; prepares required reports and correspondence
May be responsible for month end financial close, financial reporting, reconciliation process, and corresponding journal entries
Assists Financial Compliance with development and implementation of policies and procedures; ensures all established policies and procedures are Sarbanes Oxely Compliant and followed by employees
Submits periodic reports on the status of receivables goal attainment, aging receivables, unapplied credits and other related reports
Maintains a working knowledge of all operating systems pertaining to the work area
Perform daily activities of Credit Services Coordinators as necessary: including preparing manual invoices, reconcile customer accounts, post payments, prepare bank deposits
4-6 years related experience or equivalent preferred
Knowledge of accounting practices and procedures
B.A. or B.S. in business or related curriculum
Excellent math skills
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
Ability to work independently and as a member of various teams and committees
Proficient on Microsoft applications especially Excel. Familiarity with MS Access

Credit Services Supervisor With French Resume Examples & Samples

Mid-level / bachelor degree in finance, accounting, or a related discipline
Credit Management, Accounts Receivable and data integrity experience
Professional, credible individual with leadership experience in a multi-national organization
Fluency in English and French

Industrial Services Supervisor Resume Examples & Samples

Experience with chemical clean is an asset
TWIC card is preferred
Valid drivers’ license with a clean driving history
Experience with Confined Space, Fall Arrest, H2S Alive, First Aid, and Safety training is preferred

IT Field Services Supervisor Resume Examples & Samples

Supervise the IT Field Services technicians assigned to ensure that each works effectively, efficiently, and safely
Ensure that field services technicians properly complete and maintain work orders, procedures, and other system or installation documentation within their area of responsibility
Meet with field services technicians individually or in groups at frequent intervals to review and instruct in the areas of job performance, safety practices, preventative maintenance, work assignments, and compliance with company policies
Interview applicants for open positions; provide new associate orientation for new hires; supervise the training of new and existing field services technicians; perform an annual performance review of each field services technician; and coach and mentor technicians when performance needs to be improved
Participate in new store construction projects, store remodels, and store acquisitions by reviewing plans and drawings, attending meetings as needed, and supervising computer equipment installations
Review service reports, work orders, time sheets, and expense records to ensure accuracy
Plan and coordinate small projects involving the installation, relocation, removal, or modification of equipment in existing stores
Submit a weekly written activity report to the department manager
Exercise judgement within scope of responsibility to solve complex issues of various kinds
Maintain assigned company property in good working order including but not limited to company vehicle, computer and cell phone as well as maintain a good driving record

Business Services Supervisor Resume Examples & Samples

Directly responsible for leading a staff of 10+ employees on the Business Services team including workload planning and management, coaching, development and performance management
Ensures daily work queues are supervised, and appropriate resources are assigned, to meet service levels
Oversees workflow, anticipates potential hurdles to achieving service levels, and identifies recommendations and resources to resolve
Communicates operational metrics and measures to employees and provides supervision and support to meet the performance metric goals
Develop, implement and evaluate time saving procedural changes, whereby eliminating non-value added activities
Establishes and monitors controls and reporting to maintain high quality of work and low error rates
Actively supports employees to ensure they feel aligned with the company and department goals
Provides ongoing training to team to support operational changes and updates
Works with management to effectively implement new programs
Responds to questions and provides guidance to team for handling daily business issues
Displays a general understanding of functions, daily activities, and work expectations of all tasks performed by center employees
Monitors, assesses, and communicates performance and behavioral incidents with employees. Escalates issues to management and/or HR when necessary
Prepares reports for management as required
Other projects or tasks as required
Communicates effectively with internal and external customers, employees, peers, business partners, and management
Strong attention to detail
Ability to multitask and adapt to changes quickly
Advanced computer skills – Microsoft Office
A positive attitude
Minimum of 3-5 years prior experience in a supervisory/management role
Experience in an operations or call center environment

Shared Services Supervisor Resume Examples & Samples

Supervise the Accounts Receivable collections functions in line with company credit management policy and procedure, to include direction and support of staff and to ensure efficiency and effectiveness of their efforts
Administer adjustments, reconciliations, discount eligibility, in effort to provide proper maintenance, accuracy and integrity of customer receivables accounts
Active participation in regression testing activities and validation of customer statements and Oracle credit and collection functionalities
Provides leadership to group to insure customer’s needs are fulfilled accurately and timely. Insure positive and timely communication is provided to customers regarding status of requests
Performs multiple roles such as doer, leader or facilitator to support the work of the team
Works with Collections Manager to prioritize project and customer requests to insure tasks are aligned with business priorities with staffing levels
Motivates and assesses talent potential within the department
Oversee monthly regression testing of all systems activities regarding systems
Monitors and measures data quality and stewardship activities by implementing metrics and KPIs (Key Performance Indicators)
Tracks business impact due to failure to meet data quality objectives
Must demonstrate the ability to manage multiple priorities [or tasks], deliver timely and accurate work products with a customer service focus, and respond with a sense of urgency as required
Bachelor’s degree in Business Administration, Accounting or Finance required
Minor in accounting preferred
Prior experience as a Supervisor in a shared services group
Three years experience using MS Office with intermediate to advance Excel skills required
Knowledge in accounting transactions
Positive attitude required
Candidate must be customer service oriented have a willingness to learn and adapt to changes
Prior experience using an ERP software package (Oracle, SAP, etc) desired
Must be detailed oriented and very organized
Motivated individual striving to improve both personal and departmental objectives
Individual with personal accountability that takes pride in individual work both at the productivity and accuracy level
Must demonstrate the ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Must be able to share own professional insights, expertise, and knowledge to develop critical thinking across the business

Energy Services Supervisor Resume Examples & Samples

Organizes and schedules all necessary resources required to accomplish activities
Sets and monitors productivity, service, and safety targets for each driver
Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining
Documents problem fixes and provides instructions to dispatch/service should problems recur
Notifies customer service of delivery days for specific areas
Experience: Two years of prior work experience in transportation, logistics, or solid waste operations in which coaching, routing assessments and leading employees were requirements of the role (in addition to education requirement)

Grow Out Flock Services Supervisor Resume Examples & Samples

50%- Dealing with Grower relations, turkey flock production, flock health, animal welfare, and company programs
25%- Working with peers and procedures
15% - Policies, paperwork and reporting to ensure proper running of our business
10%- Other duties as assigned by management
Bachelor degree in Poultry, Animal Science or Agriculture Business or related field
Demonstrated ability to interact with multiple levels of the facility and with outside agencies
Computer skills: Microsoft Word, Excel and PowerPoint

Circulation Services Supervisor Resume Examples & Samples

Bills delinquent student library accounts through Caesar
Responsible for cash management and securing other University assets
Leads the fine/fee statements including philanthropic initiatives tied to the One Book One Northwestern program
Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree1-3 years’ experience with library services and technology
Facility with information resources and library systems
Experience with Circulation services preferably in an academic or research library
Commitment to public services and the patron experience
Analytical skills and experience with statistical software
Knowledge and experience with standard office software
Experience with database creation and management
Collaboration – Facilitates open and effective communication, cooperation and teamwork within and outside of one’s own team; respects the needs and contributions of others
Innovation/Creativity – Explores alternatives to existing products and services; identifies opportunities to improve procedures and practices; shows imagination
Judgment – Demonstrates logic, rationality and objectivity; shows common sense; uses all available information to make educated decisions
Organization – Plans, organizes and schedules in an efficient, productive manner; anticipates contingencies and pays attention to detail; targets projects or initiatives that require special attention and focuses on key tasks when faced with limited time and/or resources
Negotiation – Finds common ground to accommodate the conflicting needs and wants of different stakeholders

Account Services Supervisor Resume Examples & Samples

Management of payroll, vacations, approvals, requests, etc. for their assigned team
Responsible for direct reports
Provide daily mentorship and leadership to their team members in daily aspects of account management
Interacts with the regional account team which supports clients (regional account manager, sales, operations, health and wellness center, operations) to provide deliver of client services to their clients
First line of defense to handle client complaints in their local territory and elevate complaints appropriately to the Regional Account Manager or Director of Client Services
Develop and manage relationships with brokers, consultants, and vendors as appropriate and assigned by the regional account manager or Director of Client Services
Define upsell strategy rational for their local territory clients
Responsible for performance guarantee outcomes for their clients
Responsible for day to day activities with their accounts
Bachelor's degree in business or health services administration or related field is required
Minimum 3-5 years health care experience consulting/account management experience preferred
Ability to supervise others
Ability to make sound and logical judgments as it pertains to budgets, contracting, negotiating and communicating with clients
Strong team orientation
Strong interpersonal, written, and oral communication skills
Ability to facilitate discussion and collaborate with teams
Encompasses all skills of a client services lead position

Data Services Supervisor Resume Examples & Samples

Management and supervisory experience preferred
Ability to plan resources and delivery schedules for a 3 to 6 months’ timeframe
Strong understanding of process improvement and role of performance metrics
Ability to handle difficult situations with tact
Ability to prioritize, multi-task, and delegate duties
Technical experience in data systems
Ability to lead team, receive constructive feedback, and build team base activities
Strong analytical skills – data driven
Ability to communicate professionally with both internal and external parties
Ability to make decisions and use independent judgment
Ability to listen to and comprehend information and feedback

General Maintenance Services Supervisor Resume Examples & Samples

Supervises two or more full-time employees, or their equivalent, on a regular basis
Manages general maintenance activities for buildings, furniture, property and equipment to include mechanical, electrical, refrigeration, carpentry, painting and other repair and maintenance; secures appropriate staff from outside departments as required for work requests
Assists in the development, implementation, evaluation and coordination of departmental maintenance activities to attain program goals and objectives
Assists in the development, preparation and monitoring of the annual budget for the work unit
Monitors condition of facilities and coordinates assessments with Physical Resources, Risk Management and Facilities Design and Construction
Develops and maintains a positive customer service orientation from assigned staff
Develops and standardizes specifications for products, furniture and equipment
Plans and develops work/staffing schedules, equipment usage schedules and procedures for work unit; schedules and coordinates work requests and acts as liaison with requesting department
Estimates time, material and labor costs for remodeling repairs or other jobs for work unit
Monitors progress and cost of on-going projects with appropriate supervisor
Demonstrated knowledge of mechanical and electrical building systems
Knowledge of fire and life safety systems including testing and repair
Knowledge of computerized Building Management Systems
Ability to effectively communicate with faculty, staff, and students
Must be able to communicate requests, status, equipment evaluations, etc., through e-mail, work order systems or other written means
Proven track record of being organized, responsible, and excellent verbal communication skills
Demonstrated proficient ability in the use of personal computers and software including Microsoft

Merchant Services Supervisor Resume Examples & Samples

Monitors productivity of merchant service representatives and generates reports
Monitors individual, team and call center results to identify and act on both positive and negative performance trends to ensure attainment of revenue goals and performance targets
Monitors service calls to observe employee demeanor, technical accuracy and conformity to company policies
Answers questions and recommends corrective services to address merchant complaints
Provides communication and follow up to ensure representatives are fully informed of all new information related to products, procedures, merchant needs and company related issues, changes or actions
Determines work procedures, prepares work schedules and expedites workflow
Prepares weekly performance reports for frontline employees
Circulates the room periodically every day to listen to conversations and provide instructions
Remains available at all times for agents’ questions and concerns
Checks the wait time for customers on hold to make sure they are not waiting unreasonable lengths of time
Maintains call agent attendance records
Provides helpful feedback and positive communication to motivate call agents
Communicates any company policy and procedure changes to call agents
Must have excellent leadership and management skills
Must have superior written and verbal communication skills
Should have excellent problem solving and negotiation skills
Must have strong computer skills and knowledge of basic telephone technology
Good organizational skills and attention to detail are essential
Must have good interpersonal and active listening skills
Exceptional customer / merchant service skills are a must
Fluent in English and French
Must successfully pass a criminal background and consumer credit check
24/7 shift flexibility
2-year minimum supervisory experience

Hard Services Supervisor Resume Examples & Samples

Assist the FM in meeting or exceeding Site Key Performance Indicators (KPIs); monitor service level guidelines (SLG’s) weekly to identify potential off track areas and plan corrective actions accordingly
2+ years of work experience in facilities, property management or janitorial in corporate, third party service provider, or as a consultant
Knowledge of construction, project management, building systems, HVAC, mechanical, and electrical
Computer proficiency with MS Office including Word, Excel, PowerPoint and Outlook

Front Services Supervisor Resume Examples & Samples

Leadership and organizational skills required
Excellent customer service skills required
Must be able to work as a team and individually
Must be able to drive both types of vehicles: automatic and standard
Computer skills including Microsoft Office

Site Services Supervisor Resume Examples & Samples

Evaluate work order requests with General Supervisor and organize the weekly jobs to execute according to the weekly schedule and to the level of urgency; may plan and approve the maintenance to be done in for urgent cases
Open the appropriate work order and organize the work
Supervise a multidisciplinary team (Heavy equipment operator, Building mechanic and electric, Genset specialist, fixe equipment operator and labor)
Follow up with immediate employees on the task that has been performed
Manage daily activities of team (work schedule/vacations, timesheet approval, candidate selection, new employee onboarding, maintain employees’ files, disciplinary files/recovery plans, organize training to ensure it is followed as per company’s policies and procedures
Close the work orders
Review key performance indicators (KPI’s), decide on corrective measures to be taken and communicate these to the team
Apply the principles and practices of the Supervision Formula
Apply and review the best operations practices in the everyday job
Ensure proper transfer of information with the cross shift
Bachelor’s or college degree in relevant field
Mining project experience is an asset
Cultural awareness and understanding of work in the Canadian Arctic is an asset
Advanced English language skills, written and spoken

Member Services Supervisor Resume Examples & Samples

Manages the call center to ensure compliance with policies, procedures and Department requirements. Measures performance and productivity against the standards. Ensures the call center is meeting telephone access standards for Magellan
Develops and maintains a Member Services function that provides information to Recipients in a respectful and culturally appropriate way; interfaces with the Department’s Member Services unit
Provides routine staff supervision activities regarding staffing, disciplinary actions and performance appraisals. Interviews and screens applicants for positions within the department
Monitors and evaluates data from the call tracking and call management telephone system for accuracy, completeness, inquiry response time and performance issues
Ensures associates are given their QI scores, monthly report cards, and their productivity statistics individually
Ensures motivational programs are being utilized
Manage the department’s customer/support services quality improvement programs to ensure member and provider satisfaction
Identifies training needs for the CustomerService Unit in developing specific training programs for the Service Center
Responsible for the training and development of lower level staff and maintaining a teamwork environment
Manage the complaint and grievance process
Coordinates with sales account management and regional staff to provide smooth implementation of new business within the Care Center and Support Services

Front Services Supervisor Resume Examples & Samples

Train and direct the hotel's Front Service staff
Ensure all accounting, payroll, and employee relations matters are handled in compliance with hotel policy, procedures and applicable laws
Write memos to staff and executives, issue commendations, and resolve disciplinary actions when necessary
Oversee hiring practices and standards and ensure training programs reflect appropriate employee development guidelines
Approve expenditures, and ensure expected standards are met for the Front Service department
Attend various management courses including collective bargaining
Oversee Bell department’s daily functions by dealing with guest and employee relations, vacation requests, employee discipline, operating the time clock and ensuring all guests are treated with mutual respect
At least 3 years of Hospitality experience

Engineering Services Supervisor P.E Resume Examples & Samples

Derives feasible system designs to meet program requirements and specifications
Analyzes, evaluates and plans methods of approach and organizes means to achieve solutions to problems on assigned engineering projects
Conducts investigations and tests pertaining to the development of new designs
Interprets, evaluates and documents test data and results of investigations and develops appropriate recommendations
Supports manager in project planning, scheduling and cost estimating
Provides proposal inputs and supports customer presentations

Technical Services Supervisor Resume Examples & Samples

Minimum of 3 years experience in engineering, mining, geology or related field; Minimum 5 years of experience with no degree or experience
Ability to perform all QC Tech duties
High degree of product knowledge and end-user applications
Understanding of VMC quality information system
Must understand and be familiar with mix design characteristics and various product specifications
Person possesses working knowledge of aggregate, asphalt and ready mix concrete plant operations and extensive knowledge ASTM, DOT and AASHTO testing procedures; Person must be knowledgeable in product related specifications and finished products
Able to understand, interpret, and apply policies and procedures; knowledge and understanding of OSHA and MSHA rules and regulations
Possess strong verbal communications skills for dealing with plant production personnel, plant managers, contracts and agency representatives and have the ability to interface with plant production personnel and plant managers
Possess strong written communication skills to develop communication regarding technical matters, including writing test procedures
Ability to troubleshoot, educate and supervise staff
Possess State certification(s) preferred or obtain within one year of employment
Responsible for communicating critical quality and production issues to the Area Technical Services Manager (ATSM). Constant awareness of the status of all products and inventories in the area, develop workable solutions for the plant and product issues
Assist in the implementation and maintenance of the area’s business unit plans as well as strategic QC/QA initiatives
This position shall supervise facility QC Techs and coordinate, assist and/or perform gradation sampling and testing in area of responsibility
The incumbent shall have a thorough understanding of plant flow and the different plant processes of all operations in the area. The incumbent shall supervise, coordinate and/or perform all plant input/output sampling, testing and interpreting data to improve plant optimization and efficiencies for area of responsibility
Work closely with the ATSM, Operations Manager and Plant Managers on current and future mining plans, as well as current and proposed future plant changes that may affect quality ratings and gradation control
The incumbent shall assist both the Aggregate Customer Services Manager and the ATSM in investigating, resolving, and documenting all customer complaints
The incumbent shall assist the Technical Services Department in training related to but not limited to sampling, testing, correct handling of aggregates, and utilization of Technical Services computer program
Working knowledge of safety, health and environmental rules and regulations (MSHA & OSHA), as well as company polices effecting personnel safety, health and the environment

Wire Services Supervisor Resume Examples & Samples

Oversees International transaction processing generated through Old National Bank’s foreign exchange desk
Ensures timely and accurate processing of wires efficiently within internal policy standards
Monitors wires for potential risk
Oversees OFAC processes related to wire transfers
Creates daily, weekly and monthly management reports
Ensures client requests are executed in a timely manner in accordance with internal policy standards
Ensures Wire Services Team exceeds client expectations
Drives continuous improvement
Builds and maintains solid business relationships with peers, clients and internal business partners
Updates existing and develops new procedures as needed
5 years of supervisory experience in a financial institution in wire transfer, banking center or similar function
College degree is preferred but not required
Previous supervisory experience to include managing and mentoring staff
Knowledge or experience in foreign exchange transactions is preferred
Must be positive, outgoing and adaptable
Solid skills in Word and Excel

Player Services Supervisor Resume Examples & Samples

Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Marquee Customer Service to all guests and team members
Assists in acquisition of new players through the continuous promotion of the Marquee Rewards card program and the special benefits of card membership
Reports any Marketing issues to Manager
Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management
Ability to earn and maintain TiPS certification
Ability to earn and maintain appropriate gaming license

Management Services Supervisor Resume Examples & Samples

Provide supervision, management of the budget, design, planning, operation, and promotion of the Parking Services division of the Parking and Transportation Department
The distribution, assignment, support and monitoring of parking permits, access cards, bus passes, and related access and transportation services to faculty/staff/students and public customers
Responding to customer’s oral, written and electronic inquiries regarding placement on parking waiting lists, parking citations, permits, payments, deductions, refunds, the distribution of services and clarification of policies and business rules and processes
Conducting financial transactions related to the sales of services through payroll deductions, billing, cash exchanges, refunds, transfers and inventory controls for permits, passes and other cash equivalent items
Processing parking citations
Meet and work with individual customers, departments and private and/or public organizations to address their parking and transportation needs and questions
Manage and improve key Parking and Transportation related data and technical systems including the AIMS system, Self Service functions, McGann card access, license plate files, billing address tracer information, Call-ins, the tow list and related systems, etc
Improve customer service and satisfaction by providing a positive environment for staff and providing them with professional growth opportunities; clarifying current policies, procedures and practices; establishing new ones; and training staff in the fair and courteous administration of these guidelines
Conduct surveys on customer issues
Manage, support and improve key business processes
Create new Parking and Transportation services that improve access and maintain financial stability. Manage the financial oversight aspects of Parking Services including budgets, inventories, purchases, audits, the use of overtime, etc
Provide support to special events and/or programs including football games, orientation, student registration, or other similar activities. Support may include working off-hours and out of the office
Support and advise Associate Director on policies, procedures, practices and planning
Seek, evaluate, and implement programs that will improve the quality of service the department provides as well as opportunities for internal efficiencies
Bachelor’s degree with a business emphasis or equivalent combination of education and experience
1-3 years administrative experience in a related area is required
6 months-1 year supervisory experience in a highly interactive customer service environment
Familiarity with process improvement
Knowledge of cash handling and financial service processes
Proficiency with MS Office products and general database experience
Excellent written and verbal communication skills. A writing sample is required during the application process. (see Additional Application Materials section below)
Demonstrated ability to manage confidential information, work independently, and exercise good judgment
Driver’s license and ability to meet Fleet Safety Standards to drive University Vehicles
Experience providing customer service in a professional manner
Strong interpersonal skills and demonstrated ability to work with others
Knowledge of University policies and procedures

Engineering Services Supervisor Resume Examples & Samples

Oversee daily operation of the engineering test lab
Direct supervision of lab technicians
Manage departmental safety issues
Maintain a safe work environment
Develop and maintain lab schedule
Oversee testing of pumps and pump components; this will include

Account Services Supervisor Resume Examples & Samples

This role will allow you to have regular exchanges with external auditors, and regulatory bodies to ensure compliance, as well as internal teams
This opportunity will also give you the chance to interact with people of multiple ethnic and cultural backgrounds both internally and externally
Bachelor’s Degree in Accounting, CPA required
At least 8 years of experience of accounting experience, out of which 3 years should be in a supervisory position
Background in, or exposure to, a financial shared services or service delivery operation

Business Services Supervisor Resume Examples & Samples

Minimum 4 yrs of related experience. 2 years of Supervisory experience
Ability to effectively present information
Ability to respond effectively to sensitive issues
Requires advanced knowledge of financial terms and principles
Ability to calculate intermediate figures such as percentages, discounts, and commissions
Conducts advanced financial analysis
Ability to comprehend, analyze, and interpret complex documents
Ability to solve problems involving several options in situations
Requires advanced analytical and quantitative skills
Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines
Responsible for setting work unit and/or project deadlines
Errors in judgment may cause short-term impact to department

IT Field Services Supervisor Resume Examples & Samples

In conjunction with Nabors IT management, the Field Services Supervisor oversees the development of the business requirements, development of application and or hardware functional requirements, and is responsible for guiding projects within the Nabors IT strategic plan
Responsible for the overall direction and evaluation of employees. Carries out supervisory responsibilities in accordance with the organization's policies. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
Directs project labor, plans service operations, establishes priorities, and maintains communication with customer
Supervises IT Field Technicians in Latin America including
Experience and Educational Requirements: Bachelor’s degree
Intermediate MS Office skills; MS Visio, and Process Documentation
Professional presence and demeanor
Ability to accurately prepare statistical and narrative reports
Ability to develop new ideas and work independently
Creative thinker and problem solver
Ability to interact collaboratively with internal and external clients

Operations Shared Services Supervisor Resume Examples & Samples

Direct the activities of a manufacturing team (up to 30 hourly employees) in the areas of maintenance, metrology, machine shop and non-destructive testing
Achieve required safety, quality, delivery and performance levels
Develop, coordinate, lead and execute daily production plans, maintenance activities and calibrations to maximize equipment utilization
Foster a culture of continuous improvement utilizing the ACE tools
Own customer satisfaction with everything under your direction
Act as a single point of contact to manage competing priorities and resource demands to maximize customer satisfaction and cell performance
Interface with internal and external organizations to prepare for, and successfully launch, modification programs or new program introductions within your assigned area

GPD Services Supervisor Resume Examples & Samples

Lead a team of GPD officers to conduct product development / deployment for certain customers to meet customer requirement in terms of reliability, lead time and quality
Oversee daily development activities, drive execution, control quality of development work and ensure the completeness and consistency for new item development
Ensure quality of information provided to Sampling Center, Manufacturing, all site,... and outsource providers
Ensure efficient flow of product information and accurate spec for item set up in First Order Deployment stage

Executive Reservation Services Supervisor Resume Examples & Samples

Possesses in-depth knowledge of room types, their features and benefits
Possesses in-depth knowledge of all F&B outlets and others services of the hotel
Possesses up-to-date knowledge of all running promotions and events in the hotel
Has in-depth knowledge about the city and destination attractions
Possesses up-to-date knowledge of The EDITION benefits in comparison to main competitors
Possesses full knowledge of the ERS program
Has in-depth knowledge of the rate structure and rate strategy of the hotel
Has in-depth knowledge of upcoming peak and need periods
Has full comprehension of all EDITION and property specific programs, packages and promotions
Has full knowledge of yesterday’s occupancy, ADR and Revpar and that of the City
Has full knowledge of yesterday’s pick-up, today’s pick-up target, the month’s forecast and the month’s budget

Financial Advisory Services Supervisor Resume Examples & Samples

All aspects of preparing data for submission to various governing bodies in connection with anti-dumping and countervailing duty proceedings
Application of anti-dumping and countervailing duty regulations and practices to various analyses
Ad hoc analysis of sales, production, and accounting data as well as import and export trade statistics
Calculation of margin estimates and target pricing
Reconciliation of dumping margins and other calculation results from government authorities to firm estimates

Administrative Services Supervisor Resume Examples & Samples

Manages customer maintenance including customer setup, PO updates, tank changes, and communication to customer on completion
Provide assistance to field administrators regarding trip validation issues in ALTO
Monitor and engage with field regarding trip confirmation progress for timeliness
Confirmation of shifts for carrier routes
Validation and coding of carrier invoices
Provide support to customer inquiries including retrieving proof of delivery documents
Provide support as needed in the research of billing disputes related to ALTO orders
Provide support in the research of purchase product inquiries related to ALTO trips
Preparation of daily and monthly reports as needed

Operator & Reception Services Supervisor Resume Examples & Samples

Experienced leader with good people skills
Strong appreciation for excellent customer service
Experience working with iOS and macOS as well as Microsoft Office Products
The ability to complete tasks on time and to work independently with minimum supervision
A self-starter with excellent time management skills and an entrepreneurial spirit
Strong written and verbal communication skills are a must

IB Services Supervisor Resume Examples & Samples

Management role to oversee development and distribution of support renewals quotes for all market segments globally from one location
Manage, monitor and control a team of quoting analysts that service all market segments globally in the support renewals quoting business
Monitor day-today operational processes to execute renewals quoting and response to channel quoting requests within defined service levels (time and quality), making timely decisions to accomplish daily objectives and production demand
Escalate to Senior Manager any operational situation (systems, people, process, sales, and client) that could impede or impact the delivery of the daily work
Development, delivery and publication of operational metrics to communicate standards and controls of team efforts. Manage metrics to capture operational productivity focused on business volume, business value and velocity of operational execution
Communicate process changes, daily production and other information needed to accomplish or exceed daily productivity
Plan and execute weekly operations reviews to report progress and provide insight into operations
Attend and provide insight into monthly production planning meetings with senior manager to define production plans provide lessons learn and prepare next month’s delivery
Review email and other communications mechanisms for timely responses and actions, where needed to support business clients and other
Provide information and work alongside the Process Team to review process improvement opportunities focused on improving productivity and client/stakeholder satisfaction
Management of personnel development and execution to VMware standards
Execution of employee performance reviews to defined VMware standards
Responsible for sourcing, hiring and managing (in partnership with HR and Senior Management) local sales operations analyst personnel
Deep understanding of sales methodologies and the end-to-end sales cycle
Problem solver with excellent communication skills
Experience managing and developing sales support processes and teams
Production planning experience
Microsoft office suite medium to expert knowledge
Oracle systems understanding is a plus
Six sigma and project management experience is a plus
Understanding of business synergies between software sales and support renewals businesses is a plus
3-5 years of shared services operation management experience leading +20 direct reports performing sales support processes
BA or BS degree or equivalent work experience

100

Claims Administrative Services Supervisor Resume Examples & Samples

Direct, control and review work quality and quantity to ensure the team regularly applies established standards, produces accurate and timely work products and effectively handles expected workloads
Establish and communicate clear performance objectives, evaluate work product and progress toward objectives, coach proactively, complete file quality reviews and write performance evaluations based on department standards
Assist with the screening and hiring of staff
Assess skills, strengths and areas for development of team members; provide growth opportunities, constructive feedback, motivation and support efforts to increase skills
Provide input and assist claims' leadership in the planning and evaluating of strategies, gathering and analysis of data, preparation of reports, and identification and implementation of department goals
Make adjustments to staffing and scheduling in order maximize performance of assigned area
Take on ad hoc assignments and distribute to team based on department driven need
Work with peers to create streamlined environment in relation the entire claim process
5+ years of experience in claims customer service and/or call center
Possess supervisory and/or training experience
High level of initiative, mature judgment and discretion
Effective planning and organizational skills including time management, prioritization and attention to detail
Basic knowledge in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Associates Degree, 2-year college degree or in-lieu of degree equivalent education, training and work-related experience
For supervisors within the Business Coding Unit, possess previous experience with one or more of the following areas: Bulk Payments, 1099 processing, Transcription, Subro and Salvage Recoveries, Testing for defects, New roll outs, Correction and reconciliation of financials
For supervisors within the Coverage Verification unit, possess previous experience in preparing new claims for handling, which includes providing technical expertise and guidance in the research and direction of specific insurance coverage
Ability to manage a team successfully that consistently meets or exceeds assigned objectives
Possess experience as a leader in a call center environment
Strong interpersonal skills with the ability to lead others
Possess skills in effective customer service which includes meeting quality standards for services and satisfying internal and external customers

101

Front Services Supervisor Resume Examples & Samples

Supervises all Bell Services employees
Keeps accurate records of services provided by all Bell Services employees
Ensures all luggage checked is properly tagged and all Bell Services employees are following departmental procedures
Ensures guests luggage is moved when room change is required. Retrieves luggage from room when notified of guests’ checkout time
Ensures all employee work as a coordinated team to move guests and their luggage in and out of the hotel in an orderly and efficient manner
Provides a full array of ancillary guest services such as special orders for flowers, balloons, wedding information, newspapers, etc
Resolves guest complaints and problems. Notifies manager immediately of problems beyond his/her scope of authority
Reports all accidents, incidents, and alleged theft to security for further investigation. Responds to emergency calls
Orients new employees to the department
Provides training to upgrade employee's skills, review departmental policies and procedures, and communicates new hotel services, attractions, events, etc
Interviews, screens, and selects (with concurrence of Front Services Manager) employees to fill vacant positions within the department
Prepares memoranda and/or reports of all unusual events or occurrences in the department for manager/executive management review and action
Conducts periodic performance appraisals of employees in accordance with guidelines
Works closely with Front Desk, Valet Services and Grand Reservations to ensure a smooth and efficient movement of luggage and other ancillary requirements
Counsels and disciplines employees in accordance with company policies, documenting all actions taken
At least 3 years of experience in a supervisory bell position, preferably in a major hotel resort complex
Ability to focus energy and attention toward providing service to each and every guest
Ability to maintain control and responsibility for the secure luggage area/room
Ability to perform a variety of duties with extreme care and safety
Ability to write reports for supervisor and executive management
Excellent knowledge of the metropolitan area

102

Exhibitor Services Supervisor Resume Examples & Samples

Previous guest relations training
Ability to handle non-routine, sometimes stressful situations
Ability to make sound decisions immediately without supervision
Ability to read and write proficiently to evaluate reports, correspondence and statistical information
Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
Perception and awareness of individual needs and the ability to handle all situations calmly and professionally
Able to lead and mentor a team
Working knowledge of Microsoft Word, Outlook, and Excel or their equivalents

103

Technical Services Supervisor Resume Examples & Samples

Lead and manage the Technical Services Engineers, sub-contractors and other third parties as appropriate to deliver the business requirements
Establish a highly motivated, high performing, success oriented site team
Develop the capabilities of the individuals, and respectively, of the Technical Services department to deliver greater value-added activities
Assist the Technical Services Manager to manage and forecast resource requirements to smooth peaks and troughs in demand
Assist and provide cost build-ups (labour, plant and materials) for works to be delivered by the Technical Services department
Manage the site activities to meet or better the initial budgets, while providing accurate and up to date reports on progress and budget to the Technical Services Manager
Maintain full reports and records of all works
Represent the company at meetings as required with the clients, suppliers and other relevant third parties
Proactively develop and maintain a network of good industry contacts. Undertake planning of the works, including documenting
Carry out Risk Assessments, including documenting
Provide technical leadership and direction on site
Ensure safe working practices and environment
Deliver small works projects, particularly those associated with modification or refurbishment of existing equipment
Provide support for product sales and small works, including; ordering, costings, quotation and delivery

104

Pipeline Services Supervisor Resume Examples & Samples

Ensure that all Health and Safety requirements are adhered to and job requirements (budget and schedule) are met
Demonstrate proficiency at a wide variety of assignments and can direct personnel in operational procedures to complete assignments
1+ years of pipleline pigging experience
Hydro testing and drying experience highly preferred
Clean driving history

105

Field Services Supervisor Resume Examples & Samples

Contributes to development of FSR strategy, operating policies and procedures and leads/contributes to process/other improvements based on evaluation of existing procedures and business needs. Identifies problems, obstacles and opportunities and proactively takes action to address issues. Strives for continuous improvement
Facilitates relationship between field partners and field support representatives and act as the liaison to enable strong collaboration
Advocates the FSR role and facilitates FSR interactions with field partners
Supports and coaches individuals on territory management and assists in creating the territory blue print
Coaches and develops individual to provide excellent customer experience, explores developing opportunities and assigns internal resources. Does ride along with Field reps to provide training and individual development
Drive customer advocacy and education
Support and guide representatives through organizing travel to customers, helping to resolve issues, and the appropriate and timely reporting of site visits
Builds customer relationships and manages escalated/critical issues
Big picture thinking
Supervisory skills and ability to give developmental feedback in a coaching environment
Experience with the operations, products and services in the area supervised
Creating Awareness and advocacy
Experience supervising remote, multi-site teams
3+ year’s supervisory experience or a combination of supervisory and/or Company product knowledge

106

Navigation Services Supervisor Resume Examples & Samples

Participates in implementation and adherence operational and service goals and objectives
High School Diploma or equivalent, required. Knowledge of Business Operations as typically acquired through the completion of a Bachelors Degree in Business Administration/Operations or related field, preferred
Basic Cardiac Life Support (BCLS) or equivalent, required
Minimum of three (3) years related healthcare operations management experience including coordination and leadership, required
Current knowledge of appropriate patient transfer/transport techniques, and related body mechanics
Knowledge of basic related Safety and Infection Control policies and practices

107

Biosafety Cabinet & Cleanroom Services Supervisor Resume Examples & Samples

Provide testing, certification, repair and decontamination services onsite at customers with biosafety cabinets, fume hoods and USP 797 cleanrooms
Develop service processes, policies and procedures
Train and coach new technicians
Help navigate the competitive environment
Potentially add consulting or advisory services
At least 3 years of experience servicing biosafety cabinets, fume hoods and/or USP 797 cleanrooms
Preferred but not required-NSF Class II Biosafety Cabinet Field Certifier Accreditation and/or CNBT Cleanroom Certification for Sterile Compounding Pharmacies
Entrepreneurial spirit
Leader/doer – willing to be service technician in addition to supervising
Highly self-motivated, highly productive, results-oriented, positive can-do attitude, team player, detail-oriented, and organized
Excellent verbal and written communication

108

Visitor Services Supervisor Resume Examples & Samples

Delivering a world class customer experience to all visitors
Admission sales and tour allocation management
Manage the opening and end of day procedures of Cadbury World – this includes, counting the floats, activating all registers and EFTPOS machines
Efficient and effective communication across both phone and email with visitors and tourism sector operators
Financial management of transactions through admission, online and retail sales
Supervision of all guides rostered on that day, in the absence of the Cadbury World Team Leader
Complete team on the job training and assist with coaching & mentoring
Rostering & maintaining optimum daily staffing levels
Effectively investigate and resolve customer complaints
Assist in driving a strong Health and Safety culture across the Cadbury World business

109

Internal Contact Center & Voice Services Supervisor Resume Examples & Samples

Lead a specialized NOC organization for up to 16 individuals responsible for surveillance, ticket processing via chat, email, calls, outage and bridge management and root cause analysis
Direct customer interaction communication skills, (oral and written), customer service, organizational and multi-tasking skills
Goal oriented with a deep understanding of team building
Must be available 24/7 for network outages and maintenance window work
Ensures that processes for interaction between the work groups are consistent and beneficial to ensure that our processes and procedures are goal oriented such that we strive for a one touch do it right the first time process
Provide direct interface with other CenturyLink departments in support of the INS network, focusing on outage events and planned maintenance environments, and streamlining processes and procedures
Interface with the Business Unit, Operations, Product Marketing and Technology Labs to review product/service requests and applications
Work with other organizations to define operational model and tools to be use to monitor and maintain the new service/products
Work with the vendor/element/systems/operations teams to make sure service solution is maintained effectively
Consultant for the Manager NROCs within INS as they monitor the Ticket Queues to achieve SLA targets
For any technical issues, work with stakeholders to define/develop/report resolution plan (including any interim workarounds before the issue is resolved)
7 - 15 years telecom experience
Prior Contact Center leadership experience
Prior Network Engineering and Operations network management experience
Self motivated / Self Starter
Experience leading in a team-oriented, and collaborative environment
Experience managing customer request via email / telephonically while keeping the queue at manageable levels
Budget Management Skill Set
Experience in integrating and engaging teams and Engineers from legacy organizations / companies IE rebranded employees

110

Seasonal Player Services Supervisor Resume Examples & Samples

Perform duties of greeting, starting, club cleaning and presentation of the practice facility
Oversee various programs to ensure the daily outside operations run smoothly
Motivate & train outside player services attendants
Coordinate outside services during tournaments
Execute proper opening and closing of outside facilities

111

Title & Closing Services Supervisor Resume Examples & Samples

Intermediate skills in Microsoft Office, with a focus on Excel and Word. Familiar with title services, default servicing, and Foreclosure/REO processes
4+ years’ REO Closing experience required. Title officer/ Title claims experience highly desired
Demonstrates accuracy and thoroughness

112

Cement Services Supervisor Resume Examples & Samples

Ensure a safe work environment and compliance with plant safety standards. Conduct monthly safety meetings and instruct personnel in proper job procedures
Supervises and directs the cleaning and maintenance of the grounds, buildings and other areas of the plant
Conducts inspections of the work areas and determines the type and priority of work to be performed. Oversees the timely and effective completion of the work
Analyzes and resolves work problems, or assists workers in solving problems. Works with other departments to efficiently complete work
Prepares and submits work orders
Tracks and confirms employee time using Kronos
Participation in the planning and/or execution of annual shutdown
Provide relief supervision in the Shipping Department as required
Supervise and direct Plant Yard crew, and contractors for projects as required
High School diploma (or equivalent), with a preference for some post-secondary
Experience in heavy industry or manufacturing environment
Ability to communicate effectively and interact in a group setting
Problem solving and analytical skills
Ability to make timely and critical decisions
Must be detail oriented and have a high degree of self-motivation
Proficient with Microsoft Office required, SAP and Kronos experience preferred

113

Industrial Services Supervisor Resume Examples & Samples

Steam and hot water generation and distribution, including condensate recovery
Refrigeration and Chilled water (and/or other cold medium) generation and distribution
Potable and process water treatment, supply and distribution system
Compressed air generation and distribution
AHU & HVAC system
Waste water system and treatment
Energy efficiency and resource conservation of these utilities
Prefer 1-2 years of engineering experience, preferably in Industrial Services and with direct supervision

114

Financial Services Supervisor Resume Examples & Samples

Minimum of 3 years of credit and collections experience
Computer literate - MS Office Products
Ten key by touch
Proficiency in keyboarding
Strong written, oral communication and interpersonal skills with a positive disposition
Ability to work effectively with all levels of management to accomplish goals and objectives
Reliable with strong organizational skills and solution-oriented philosophy
Ability to prioritize tasks and demonstrate a willingness to accept new challenges
Willingness to travel as required
Willingness to accommodate temporary working hour changes as required by workflow

115

Advisory Services Supervisor Resume Examples & Samples

Bachelor's degree from an accredited college or university preferred. CPA or CFE license is preferred but not required
Three to five years of public or forensic accounting experience, litigation support and/or equivalent combination of education and experience required
Knowledge of financial data analysis
Ability to work independently or in a team environment
Ability to meet or exceed Performance Competencies (Standards of Excellence)

116

Industrial Services Supervisor Resume Examples & Samples

Responsible for the direct and supervise the activities of all personnel assigned to their job
7+ years experience in industrial cleaning
Experience with 10K – 40K hydro blasting pumps
Working knowledge of vacuum truck operations

117

Workplace Services Supervisor Resume Examples & Samples

Lead a team of experienced Facility Coordinators, who oversee a campus of 3 buildings and over 800 employees by providing regular 1:1's, goal setting and adjustments, training and career development opportunities
Adapt to company growth, mergers and acquisitions, and change in direction on a regular basis
Manage all facilities operations and tenant improvement projects
Plan and organize work related to space and moves with Space Strategists and Space Champions
Understand asset inventory and tracking
Coordinate with Events Team on all facilities related needs, logistics and property requirements
Oversee the Barista program
Oversee the Snack program
Oversee the Operational Expenses and invoices for the New York campus
Assist in managing special projects as needed
Self-starter; requires minimal supervision, is pro-active, and can report to a remote manager
Ability to plan, organize, and delegate
Proficient in maintaining cooperative working relationships inside and outside of the organization
Excellent interpersonal and written communication skills
Proficient at using the Microsoft Office Suite, Quip and Google Docs

118

Veterans Services Supervisor Resume Examples & Samples

Schedules, receives and sorts incoming and outgoing daily correspondence
Supervises the reconciliation of payment to agency's services providers and vendors to ensure accurate vendor statements; traces missing invoices and payments for accurate and timely handling
Responsible for processing payments to medical service provider vendors, works closely with the auditing department to ensure proper payment and to resolve discrepancies of such
Responsible for maintenance of records of active vendors of this department
Performs related clerical and office support duties as required

119

Supoort Services Supervisor Resume Examples & Samples

Provides leadership in the daily operation of assigned staff by prioritizing and scheduling work assignments
Ensures efficient operation of assigned groups
Represents the group as primary contact with outside agencies, vendors and customers; develops and maintains accurate documentation to ensure compliance with security and safety regulations
Oversees submission of claim forms; ensures accurate and timely submission
Develops and maintains reports as required
Participates in the planning, selection, retention, and development of human resources to ensure the availability of the required staff; assesses employee performance and conducts appraisals
Responsible for observing all laws, regulations and other applicable obligations wherever and whenever business is conducted on behalf of the Company
Expected to work in a safe manner in accordance with established operating procedures and practices
Other duties as assigned or required
Typically requires a Bachelors degree and six or more years progressive experience. Equivalent professional experience may be substituted in lieu of education
Must demonstrate a basic understanding of Support Services principles, concepts, techniques and regulations as well as knowledge of CAL-OSHA, Safety and Accident Prevention programs
Must be customer focused and possess: (1) the ability to identify and analyze issues and develop solutions to a variety of problems; (2) good analytical, verbal and written communication skills to accurately document, report, and present findings; (3) good interpersonal skill to interface with all levels of employees, management and external contacts; (4) the ability to maintain the confidentiality of sensitive information; and (5) good computer skills
Must have the ability to work independently or lead in a team environment is essential as is the ability to work extended hours as required
US citizenship is required

120

Dshs Children s Administration Permanency & Placement Services Supervisor Resume Examples & Samples

2 years experience will include assessing risk and safety to children and providing direct family-centered practice services for strengthening and preserving family units
Ability to manage work teams effectively and demonstrated leadership abilities to achieve the desired goals of the administration
Ability to develop leadership skills include public speaking, meeting facilitation, negotiation and planning
Ability to develop short and long-term strategies to effectively coordinate and integrate services and funding for children's services
Ability to analyze, interpret, evaluate and organize complex data and create reports and policies
Ability to analyze legislation and its effects on children and families and determine fiscal impacts on Children's Administration
Ability to build diverse areas of the organization into productive teams to address common goals and objectives
Ability to establish and maintain effective working relationships with all levels of the organization, within CA, DSHS and external partners
College Transcripts

121

Image Services Supervisor Resume Examples & Samples

Ensure client Service Level Agreement standards for imaging and indexing of files are met
Communicate professionally and accurately with the client
Establish or modify current procedures to ensure accountability of all department functions
Report to management both team performance metrics and resolution of client related issues
Oversee initial and continuous training of employees
Set high expectations for each employee
Willing to take initiative in problem solving before escalating issue
All other duties as assigned
Minimum 6 months as a full time employee
Previous supervisory or leadership experience
Strong organizational and multi-tasking skills
Microsoft Outlook/Excel – Intermediate Level
Associate’s degree or 2 years of college level coursework completed within the past 5 years, or 2 years applicable supervisory experience within past 5 years
Must be able to regularly lift 35lbs without assistance for spans of time

122

Accounting Services Supervisor Resume Examples & Samples

Identifying and implementing improvements to existing Accounting Services processes e.g. Optical Character Recognition, automating adhoc payments etc
Covering for the Accounting Services Manager including, but not limited to, management of team, dealing with internal/ external queries, reconciling of supplier statement and ledger period end process
Checking/ processing of weekly payment runs and adhoc payments
Finance system administration including, but not limited to, logging system queries, creating new/ amending existing users, resetting passwords etc
Housekeeping of ledgers/ system
Documenting of all Accounting Services processes
Ad hoc duties
Experience in system/ process implementation/ upgrades
Multi-skilled in all areas of Accounting Services function including Accounts Payable, Accounts Receivable and Credit Control, Cashbook and Expenses
Excellent interpersonal and networking skills, with a professional manner in order to provide helpful assistance to both internal and external suppliers and customers
Adaptability to changing situations in a team environment is also required
Good management skills are essential

123

Access Services Supervisor Resume Examples & Samples

Providing customer service to library patrons at the lower level desk
Helping with hiring and training of the student assistants
Troubleshooting problems with equipment and collections
Resolving faculty and student issues

124

Ideal Services Supervisor Resume Examples & Samples

Answer console
Proper phone etiquette; answering the phone with a smile in your voice
Maintain Four Diamond Standards of guest service
Be actively engaged with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity
Be familiar with all systems and equipments as related to Ideal Services (Opera, GoConcierge, Micros POS, Synergy, SALTO, Two-Way Radio Dispatch, ISD Firepanel)
Direct phone calls to appropriate Personnel
Assist all guests and associates requests on maintenance using synergy system and follow up in a timely manor
Responsible for supervision of Ideal Services operators
Must be able to train new associates
Omni Prompt Response Help Line
Wake-up calls
Be familiar with the Emergency call process
Take In- Room Dining orders and enter order into MICRO’s POS system
Explain key card function and “hot” plugs in the rooms if prompted
Explain Sensation Bar process if prompted
Familiar with all reservation special packages
Must be familiar with shift checklist and be able to run Ideal Services in absence of the Ideal Services manager
Be familiar with the inter-relationship between the different departments (to include Ideal Services, Guest Services, Housekeeping, F&B Outlets, Banquets, Sales, Engineering and Purchasing)
Perform other duties & special projects as assigned by the management team
Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets
Deliver personalized, memorable guest experiences by utilizing the Power of One
Familiarity with parking procedures
To be familiar with local attractions and businesses
Be familiar with all hotel amenities (to include Wireless Internet, Select Guest Program, GHA Discovery, Laundry Services, and Omni Kids Program)
Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process
To be thoroughly acquainted with all check-in and check-out procedures and policies of the Front Office
Be familiar with all hotel facilities (F&B Outlets, Business Center, Fitness Center, Outdoor Pool, Meeting Space & Parking Garage)
Attend all designated staff meetings and training sessions
Hospitality experience required within the Front Office, Reservations or Ideal Services, with leadership experience strongly preferred
College degree preferred; hospitality degree a plus
Solid understanding of front office and PBX processes, including managing a switchboard
Ability to prioritize, organize and follow up on all assigned items, including guest requests and questions
Developed computer proficiencies, with a strong working knowledge of excel, OPERA experience a plus
Able to set priorities for the ideal services team and provide feedback to others that enhances performance
Candidate must have proven leadership skills and must be able to direct, develop and motivate staff
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
Ability to work cohesively with co-workers both within and outside of your department
Strong attention to detail is required to minimize errors
Ability to work multi-line phone system managing a high volume of calls
Ability to accurately and efficiently input information into computer systems
Ability to manage the phone and computer efficiently while responding to guests quickly
Strong organizational skills with the ability to multi-task in a fast paced environment
Ability to handle stressful situations, while maintaining a calm and welcoming demeanor
Sit for an extended period or for an entire work shift. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift
Must be able to work a flexible schedule including nights, weekends and holidays

125

Field Services Supervisor Resume Examples & Samples

Inspect sites for quality
Communicate with client and subcontractors
Schedule work and manage work in progress to successful completion
Reviews and assigns service requests
Issue reports and summaries as required
Counsel and coordinate with customer management representatives on all matters relating to services performed
Work with contractors to resolves clients’ concerns, conducts follow-up calls and makes onsite visit inspections for satisfactory job performance
Meet periodically with contractors to review status of various elements of facility services and to institute corrective measures for any deficiencies found
Assist in formulation of budgets for labor, materials, equipment, and capital expenditures
Ensures all equipment in proper working condition including carts, steam cleaners, etc
Orders replacement items through purchasing, and works with vendors regarding repairs to existing equipment
Perform any additional duties on an 'as required' basis where such duties are within the scope of contractual responsibilities

126

Business Services Supervisor Resume Examples & Samples

Makes decisions that impact all departments across the OTC process and possesses an understanding of the accounting impact OTC transactions have on the general ledger
Designs, operates, and troubleshoots data issues and customer inquiries within all core department software programs (JDE, eRMS, xPedium Mobility, PowerBI, Excel)
Enforces, monitors, and measures the effectiveness of key internal process controls
Meets or exceeds objectives related to customer satisfaction. Ensures that the departments provide the highest level of service and addresses customer inquiries appropriately and promptly
Continuously improves department processes through innovative and creative thinking. Serves as a change agent and helps others learn, adapt to, and follow new processes. Is disciplined with business processes, yet flexible in responding to changing customer demands
Manages direct reports as a coach and partner to drive performance. Communicates company and cascading goals and assists direct reports in establishing goals that align with department and company goals. Provides on-going performance feedback in accordance with Human Resource objectives. Holds direct reports accountable for results and works with them to cultivate their capabilities and utilize their strengths
Possesses an understanding of commodity based pricing
The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required
Bachelor's degree in Business, Finance, Accounting, or related area, plus 3-5 years of experience in a role demonstrating an analytic competency (Accounting, Finance, Pricing, etc.)
1-3 years previous supervisory experience
Experience and understanding of Order-to-Cash departments and processes
Commodity based industry experience preferred
Advanced proficiency in Excel
JDE, eRMS, AS/400 (iSeries) knowledge preferred

127

Event Services Supervisor Resume Examples & Samples

Must have previous food & beverage experience; previous food & beverage experience preferred
Must be able to demonstrate knowledge of various types of banquet events
This position requires the ability to stand on feet for long periods of time and the ability to lift, carry and push a moderate amount of weight

128

Title Shared Services Supervisor Resume Examples & Samples

Works with team members to improve performance of the department by continued cross- training and updated training and standard operating procedures (SOPs)
Troubleshoot and resolve issues required for completion of mandatory title work on behalf of internal and external customers according to state specific title requirements within the 50 US States
Complete application for new title process for internal and external customers as needed
Previous title experience and title handling is a requirement for the position
Ability to recognize title brands and other relevant notations related to titles is a requirement
Must have strong organizational skills and be very detail oriented
Effective communication skills and strong customer service attitude is required
Minimum of 4+ years working in the automotive industry working with titles is mandatory

129

Reception Services Supervisor Resume Examples & Samples

NVQ 2/GCSE level A-C in English or equivalent work experience
Experience of working in an administrative role including evidence of IT skills e.g. use of internet, email and Microsoft Word/Excel/Access
Ability to set up standard office systems and procedures and make improvements as appropriate, working to a high level of accuracy and attention to detail
Proven ability to communicate information professionally, both orally and in writing, to a wide range of people
An ability to supervise the work of others to focus team efforts and motivate individuals
Proven ability to solve problems using initiative and creativity, identifying and proposing practical solutions as necessary
Evidence of ability to work unsupervised to deadlines, planning, setting and monitoring personal and team priorities
Experience of providing customer service in a corporate / hospitality environment
Proven ability to speak Welsh or willingness to learn
Experience of reception work
Experience of supervising a team

130

Shared Services Supervisor Resume Examples & Samples

Perform accounts receivable functions within the defined process standards
Determine and prioritize workloads for all collection staff
Provide supervision and direction to direct reports
Manage accounts receivable utilizing multiple systems
Review and investigate customer receipt variances
Communicate with internal and external parties regarding accounts receivable questions, error correction and discrepancy resolution
Identify Root Cause for customer deductions and variances
Review monthly performance reports
Provide internal and external audit support as required
Maintain policies and procedures for the AR processes in accordance with GPM guidance
Perform and coordinate the Accounts Receivable activities for shared services
Assist the AR Lead and Supervisor in performing, facilitating, and reviewing day to day AR activity within the center
Provide assistance to staff on escalated customer accounts and issues
Assure processing is performed within standards and allows for the achievement of targeted aging metrics
Continuously improve process design focusing on simplification, standardization, quality improvement and cost minimization
Contribute to process improvement reviews
Evaluate best practices with global peers and develop improvement suggestions
Assist the AR Manager in developing and reviewing performance results for accounts receivable processes in the region
Provide assistance in the implementation of the global standard AR processes, to meet the needs of the shared services stakeholders
Regular interaction with AR Manager on goals and Shared Services vision
Ability to identify projects and assign them to staff, while providing any necessary resources and ongoing support
Reports directly to the AR Manager
Responsible for the supervision of three to five Collection personnel
5-7 plus years of accounts receivable experience inclusive of all aspects of AR management or relative experiences in other areas of Order to Cash
Knowledge and understanding of overall Order to Cash processes
Strong ability to interact with internal and external parties at various levels
Ability to display leadership with minimal oversight
Attention to detail with a propensity for continuous improvement
SAP ERP experience a plus
Strong Excel skills are preferred
College Degree required

131

Transfer Agency Shareholder Services Supervisor Resume Examples & Samples

Working closely with the TA SHS Team Leader and Investor Relationship Manager to establish and document service standards and procedures for TA clients
Assisting with the creation, maintenance and publication TA Operational Guides for all clients
Developing expertise in changing industry initiatives (attend to presentations, work sessions & personal effort) and educate clients continually through presentations
Establishing solid contacts with all areas and all levels at clients’ organizations as well as inter departmental
Reviewing and discussing any client related issues requiring escalation with the Investor Relationship
Managers and TA Management
Proactively manage TA client relationships
Co-ordinating and ensuring timely, accurate and complete set-up of new funds and share classes
Co-ordinating activities across various locations for clients that operate under the Global TA Service Model

132

Member Services Supervisor Resume Examples & Samples

Member Services hiring, training and development
KRONOS time tracking
Success Factors: Employee goal-setting, routine rating
Overall employee development
Conducts Call Quality Audits
Identify prevalent trends and recommend resolution techniques to management
Delegates work to Member Service staff as needed
Monitors call traffic and makes adjustments based on call center traffic patterns
Assists with system emergencies with direction from IT department and/or appropriate vendor
Assignment of Member Services tasks
Assists in disseminating information to staff as needed
Performs other related duties and special projects as requested
All other duties assigned by management
Collaborate with and maintain open communication with all departments within CHRISTUS Health to ensure effective and efficient workflow and facilitate completion of tasks/goals
Follow the CHRISTUS Guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI)
A. Education/Skills
Analytic ability to organize and prioritize work to meet deadlines
Ability to organize and prioritize work to meet deadlines
Strong computer application skills including Microsoft Word, Excel and Visio
Good judgment, initiative and problem solving abilities
Ability to handle and resolve complex issues independently
Knowledge of Medicaid, Medicare Advantage, Tricare and Health Care Exchange programs preferred
Knowledge of claims processing, system configuration, edits, adjustment adjudication and claim department processes
Ability to learn new policies and processes based on written material and observation
Ability to establish and maintain professional, positive and effective work relationships
B. Experience
3-5 years providing staff leadership related to Healthcare/Managed Care required
3-5 years prior call center supervisory experience is highly preferred
Prior Member Service team management experience preferred
Experience in Avaya CMS Supervisor is highly preferred
Demonstrated success with building and guiding a team to develop and monitor member services call center processes to meet organization goals and objectives required
Demonstrated success in creating highly engaged performing teams
Experience with providing visible sponsorship and guidance of major change initiatives preferred
2-3 years prior experience working with TRICARE, Texas Medicaid, Health Exchange Medicare Advantage highly desirable
Bilingual highly desirable
C. Licenses, Registrations, or Certifications
Driver's License

133

Ists Technology Services Supervisor Resume Examples & Samples

Associates Degree in Electronics, Computer Science, or Business Administration, or equivalent experience
Two years’ experience in an IT leadership (formal/informal) and/or management role
Knowledge of IT operations and infrastructure
Knowledge of information technology industry standards
Knowledge of service management techniques
Knowledge of Microsoft Office apps (Outlook, Word, Excel, PowerPoint)
Ability to perform installation and break-fix maintenance on IT equipment
Have a clean and valid driver's license
Must be flexible and able to handle stressful situations in a professional manner
Demonstrated sense of urgency and ownership
High degree of self-motivation, commitment and integrity
Be willing to work a flexible schedule, including weekends, off-hours and holidays as required
Be willing to travel overnight for extended periods when necessary
Show enthusiasm, initiative, pride in work, and a
Good human relation skills (the ability to work well with others and be a team member)
Commitment to Publix Mission and Strategy Map
Bachelor’s Degree in Electronics, Computer Science, or Business Administration
Four years of IT Management experience
Knowledge of new store installations
Knowledge of remodel coordination
Knowledge of generally accepted project management practices

134

Materials & Services Supervisor Resume Examples & Samples

Minimum of five years of relevant work experience in warehousing or material management
Strong PC skills; proficient in Microsoft Outlook, Word, and Excel
Supervisory Experience. Great customer service attitude, skills, and experience
General knowledge of cost effective inventory principles and management; knowledge and experience in planning and managing warehouse and purchasing operations
Ability to administer and supervise; exercise judgement in appraising situations in making decisions. Ability to motivate, challenge and develop staff
Ability to handle multiple tasks simultaneously. Ability to work under pressure without sacrificing quality
Work is performed in an office setting with occasional exposure to industrial operations (temperatures, noise, etc.)
Ability to lift 20 lbs. as part of ordering receiving, stock replenishment
OSHA required forklift certification
General knowledge of standard safety practices and procedures relating to warehouse operations and equipment
Associate’s degree
Course work in business, accounting or management skills
Experience with AiM software or a similar integrated workplace management system
Five years purchasing experience

135

Viewer Services Supervisor Resume Examples & Samples

Previous experience leading and motivating teams to achieve results
Experience and understanding of coaching techniques and providing effective feedback
Numerate and literate with the ability to pay close attention to detail
Previous experience of a customer service orientated environment ideally in a contact centre environment handling complaints
Ability to multitask and prioritise work effectively with a flexible approach
A team player with a co-operative approach to colleagues and external contacts
Can make timely and quality decisions
Inbound and Outbound experience
Passion for delivering excellent customer skills

136

Poultry & Swine Integrated Technical Services Supervisor Resume Examples & Samples

Supervise the day to day activities and train Plumbing System Specialists and other water quality staff as needed
Travel from home office to farm locations, MWI distribution centers, supply locations, trade shows and conferences, and corporate events
Perform some hands-on manual plumbing-type work, water delivery system layout, and equipment installation of water improvement systems
Teaching and implementation of proper dosing and performance of those systems using chemical test kits, test strips, and analytical tools
Communicate to farm production managers and customer/clinic staff the status of those systems via phone or e-media
Routinely communicates with Integrated Technical Services Water Specialist, field sales, customers and Integrated Technical Services Director
Presenting animal drinking water technical presentations at regional and national conferences to address audiences in poultry, swine, and dairy production
Must be willing to travel as necessary, approximately 50% of time
Experience with plumbing under plumber apprenticeship or practical 2-5 years’ experience with farm water systems delivering water to poultry, swine dairy is preferred
BA or BS in Animal Science or Poultry Science is preferred
Knowledge of poultry, swine, and/or livestock production
Knowledge of pumps, medicators, and other metering equipment to administer, dilute, and mix chemicals to improve animal drinking water quality, to include filtration and separation equipment
Ability to physically crawl, crouch down, and/or move into and within spaces needing water system installation, trouble-shooting, or teaching
Ability to lift 55 pounds
Ability to learn how to interpret animal drinking water sample data to develop rational water treatment programs for specific farm locations and local water sources
Must have a valid driver’s license, clean driving record, and ability to drive a vehicle to and from work locations
Knowledge and understanding of plumbing installation tools and equipment
Ability to communicate with customers, suppliers, and company sales and operations staff in person, through e-media, presentation software (PowerPoint) and in written documents
The ability to travel as job demands (50% including overnight travel)
Strong communication skills are required

137

Clincal Services Supervisor Healthy Home Charlotte Resume Examples & Samples

Responsible for daily supervision of multidisciplinary clinical team and oversight of the team's administrative support to include provision of coaching and counseling as required to ensure compliance with clinical scope of practice and standards
Provides clinical administrative support, clinical expertise to meet patient and staff needs and functions as the liaison with physician practices and hospital case management and other referral sources
Assures staffing/resource management is appropriate and assigned timely to meet patient needs and per agency policy to include documentation standards, productivity and clinical standards of practice
Analyzes the data to prioritize multi-issue situations to support appropriate actions based on the criticality of patient health and welfare, patient/staff safety and impact to effective, timely services
Identifies barriers to situation/complaint resolution (i.e. language, literacy, psychological, etc) and follows-up with the appropriate resources or leadership to address timely and effectively
Reviews and supports the development of patient specific clinical plans of care that is effectively communicated with the parties involved and supports quality patient outcomes and patient satisfaction
Supports clinical staff in the implementation of the identified plan, coordination of care delivery, and strategies to promote health and safe outcomes
Evaluates progress toward attainment of outcomes through documentation review, interdisciplinary team meetings and/or case conference
Supports billing compliance and timeliness by maintaining current knowledge of payer requirement and billing criteria, state and federal regulations, performing timely completion of CSC workflow and identifying opportunity for appropriate reimbursement
With minimal supervision, delegates elements of care to appropriate healthcare workers in accordance with any applicable legal or policy parameters or principles
Collaborates with healthcare consumer, family, and others in the conduct of clinical practice

138

Accounting Services Supervisor Ii Ses Resume Examples & Samples

The incumbent is part of a global public health organization and is expected to support the Florida Department of Health in Pasco County in its mission to protect, promote and improve the health of all people in Florida through integrated state, county and community effortsand its vision to be the Healthiest Statein the Nation. Furthermore, the incumbent is expected to incorporate the agency values of Innovation, Collaboration, Accountability, Responsiveness and Excellence in all aspects of their work
This individual will be responsible for all supervisory duties including, but not limited to, hiring and selection, developing performance plans, conducting performance appraisals, planning and directing their work, approving leave, and taking disciplinary action as appropriate
The incumbent is an employee of the Florida Department of Health in Pasco County (DOH-Pasco) and represents the agency and its vision and mission. The incumbent is part of the public health system and is expected to exhibit innovation, collaboration, accountability, responsiveness and excellence in a diverse, dynamic work environment. This position is located in the office of Business Operations in New Port Richey and serves all DOH-Pasco locations including Hudson, Main Street (NPR), Dade City, Wesley Chapel, and Zephyrhills. This is a highly responsible position that manages agency physical resources, assures security and safety of operations and staff, analyzes costs, formulates processes and policies and serves in a leadership role in public health preparedness and response
Directly supervises the Accountant I, Senior Clerk and payables liaison by evaluating their performance and motivating them to provide and improve the quality and quantity of work performed through communication on a regular basis both individually and through staff meetings. Completes all performance appraisals for assigned staff within agency's time frame in accordance with DOH policy. Ensures coverage at all times of all positions within the department. Makes recommendations and implements actions to improve deficiencies in areas that are under the incumbent's supervision. Such recommendations and\or actions may lead to discipline of subordinates. Trains employees to ensure that functions are performed effectively and efficiently. Conducts staff meetings and prepares minutes for distribution. Assigns duties to staff and ensures that staff completes those duties efficiently and effectively. Participates in Business Operations supervisor’s meetings. Prepares and submits a monthly operations report to the supervisor, describing activities, staff commendations, progress towards goals and performance measures, issues and concerns along with recommended solutions. Participates in conferences, teleconferences, conference calls, meetings, seminars and workshops. Ensures subordinates attend training as appropriate
Oversees the billing liaison position, payables liaison position, and cash management (accounts receivable) unit of the DOH-Pasco as follows: Works with the DOH-Hernando billing Hub to ensure appropriate accounting and administrative procedures are followed in invoice payment, revenue collections and billing Medicaid, Medicare, other third party payers, and self-pay clients. Ensures collection of revenues are accurately tracked, reported, and maximized. Reviews local collection reports to ascertain status of collections and balances outstanding. Oversees compliance issues related to accounts receivables. Oversees the coordination and preparation of the monthly write off of delinquent accounts receivables and submits for approval. Evaluates effectiveness of current collection policies and procedures and directs improvements. Works with other clinical divisions to ensure efficient, streamlined billing processes are maintained. Prepare weekly & monthly financial reports for management as requested
Works closely with Division Directors/Program Managers ensuring all grant/revenue agreements are in accordance with DOH policies and procedures. Works with Contracts to ensure proper execution of grant/revenue agreements and oversees the tracking and monitoring of all grant/revenue agreements
Ensures audited, calculated, and verified employee travel reimbursement and advance requests in accordance with 112.061 F.S. Supervises and submits unannounced cash count results. Responsible for the revolving funds in the offices of the DOH-Pasco. Responsible for vendor statement analysis and corrections as needed
Serves as the backup invoice manager in MyFloridaMarketPlace ensuring all invoices are processed timely in compliance with F.S. 215.422 and DOH Finance and Accounting Internal Operating Procedure IOP 56-23-13. Act as a backup Level 008 Approver on P-card purchases ensuring transactions are processed within 10 days after transactions are recorded in FLAIR in compliance with DOHP 56-44-11. Ensure payroll warrants are distributed
Oversee end of year processes transactions including end of year cash audit and pharmacy inventory scheduling other staff to conduct audits and inventories in offsite location
Serves as the Finance Chief in the Incident Command Structure
5 years customer service experience
2 years of State of Florida financial applications experience
2 year's experience monitoring grants

139

Onsite Services Supervisor Resume Examples & Samples

Manage day to day operations with employees, vendors and contractors
Support and implement 5s and Visual Management in areas of responsibility
Lead with a Lean Principles mindset within organization
Designs, implements and maintains effective service metrics to measure productivity and ensure key objectives are met
Analyzes, creates and implements process improvements that increase capacity, improve efficiency, eliminate non-valued added and improve customer experience
Monitors daily operations and provides direction and guidance to achieve department goals
Interacts with customers, by meeting regularly, responding to requests and explaining procedures
Develop team by securing appropriate training, assigning progressively challenging tasks, applying progressive disciplinary action and providing routine feedback
Develops, interprets and executes policies/procedures that affect individuals within the team
Monitors compliance with company policies and procedures (e.g. compliance with FDA, BSI, MDSAP regulations etc)
Contributes to the development and monitoring of area budget through regular analysis of cost and spending
Bachelor’s Degree plus 2-4 years of related work experience or an equivalent combination of education and work experience (Preferred degree in engineering discipline)

140

Default Services Supervisor Resume Examples & Samples

Interview, hire, train, and supervise staff of MI Claim Representatives
Complete monthly quality audit reviews on the team’s work
Ensure team representatives are meeting and/or exceeding established performance goals
Monitor work flow to ensure MI claims are filed within establish time frame to remain compliant with investor/insurer guideline requirement
Monitor post claim filing processes to ensure outstanding document requests are reviewed and processed in a timely manner to avoid claim denials and/or rescissions
Assist with managing Mortgage Insurance (MI) denial process to include reviewing and disputing denials and curtailments
Ensure MI claim reconciliation processes are accurate and complete and supplemental claims are filed appropriately and timely
Ensure adherence of company and department policies and procedures
Ensure department processes are updated accordingly when changes and/or updates are communicated from internal or external sources
Ability to meet standard performance goals
3+ years previous supervisory experience preferred
3+ years Mortgage Insurance experience including MI Denials, Rescissions and Curtailment preferred
College degree in finance or business related field preferred

141

Benefit Services Supervisor Resume Examples & Samples

Previous customer service management experience preferred
Preferred but not required experience with Healthcare or related field
Experience working with software and tools on a day to day basis (Office, Outlook, Web)
Must have good written and verbal skills
Ability to manage multiple projects

142

Financial Services Supervisor Resume Examples & Samples

Assist branch management in achieving branch goals in sales and service levels
Assist colleagues and clients with knowledge of branch operations
Supervise branch activities in the absence of, or in conjunction with branch management team
Expand client base through successful selling and coaching techniques including lending applications, cross-selling of bank services and products and assisting clients in every area of banking

143

Financial Services Supervisor Resume Examples & Samples

Requires 3 plus years Teller or 4 plus years related experience and high school diploma. An equivalent combination of education and experience may meet qualification
Advanced knowledge of branch operations
Knowledge of the banking industry, processes, procedures, regulations and products
Knowledge of lending products, processes, and referral practices
Strong customer service, relationships building, sales and management skills
Ability to handle various client concerns and problems
Must have good communication skills, both verbal and written
Working knowledge of computer programs, ie Microsoft Office and other company systems

144

Maintenance Services Supervisor Resume Examples & Samples

Supervisory responsibilities for his/her direct reports, including development, mentoring and performance management
Supervisory responsibilities for the maintenance contractors performing work on site
Ensure site contractor work is completed in an efficient, effective and timely manner, meeting required quality standards by implementing and maintaining competent, productive standards of work which meets safety, environmental and other regulatory requirements, by auditing and thoroughly reviewing job expectations, implementing corrective measures as required, and by effective coaching, training, and leading on-site contractor resources
Conducts daily communication meetings with all contractors and field crew inspections at least once per day
Works closely with the Mechanical and I/E Supervisors to review and prioritize support trade requirements
Work closely with the Contract/Outage Planner to plan, schedule and implement site work performed by outside contractors including roofs, demolitions, site rail system, painting and HVAC systems on buildings, site roads, repairs and inspections on site weigh scales, and critical site infrastructure projects; Ensures execution of said contracts
Supervise, budget and manage small contracts including plumbing repairs, overhead and man door repairs, pest control services, weed control services, and site equipment repairs
Supervise and schedule general civil work relating to ditches, excavations, and underground work
Supervise and schedule work on the site asbestos removal and remediation program
Obtain a comprehensive knowledge of the plant processes specifically as it relates to contractors
Develop an orderly flow of the work order system ensuring all contractor work is completed on a timely basis as indicated by the work priority
Interact with the Engineering Department to assist and advise on project work
Ensure the reliability of the Courtright Nitrogen Complex is maximized without compromising commitments to EH&S & HR management policies, practices, procedures and costs
Enhance and maintain the safety and reliability of the site’s fixed assets through the efficient use of resources, materials, and knowledge of relevant codes, practices and procedures
Maintain strong emphasis on safety through daily safe work practices & procedures in all contractor work activities, including regular safety toolbox talks, daily supervisor communication meetings, and audits
Manages outside governing agencies, such as CN, Transport Canada, Canada Weights & Measures, etc
Measure and evaluate contractor performance and recommend improvements to contracting company or site management
Ensure all construction and testing records and commissioning as-built drawings required for operational life/permanent retention are secured, reviewed and transitioned to records management and drawings management
Liaise with Operations and Maintenance to prioritize projects for construction
Develop and maintain project schedules and execution plans
Authorizes all contractor time sheets and field change orders. Reviews contractor invoicing for accuracy
Will be required to work outside of normal business hours, including weekends, depending on plant conditions

145

Mail Services Supervisor Resume Examples & Samples

Plans, schedules, and coordinates assignments for Mail Center Staff. Determines priorities and adjusts schedules as needed
Supervises the work activities of 10 staff members. Assigns tasks and provides instruction
Establishes goals and objectives, evaluates performance to insure compliance with established standards
Provides training for staff which includes new employee training and orientation. Identifies needs, establishes procedures, and revises operational manual
Establishes and maintains communication network with faculty and staff to assist with projects and resolve problems
Processes all chargebacks for various postage accounts. Monitors postage reserve account, and insures that all postage is charged back monthly
Manages all computer systems, i.e. FedEx and UPS Shipping, Pitney Bowes Business Manager, Send Suite Tracking and Send Suite Shipping
Updates monthly productivity information
High School Diploma or equivalent, some college helpful. Supervisory experience
Proven ability to successfully interact with faculty, staff and various on and off campus suppliers and vendors. Good Supervisory skills. Good oral and written communication skills. Computer skills including Word and Excel
Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree; OR appropriate combination of education and experience

146

Consumer Services Supervisor Resume Examples & Samples

Oversees operations to maintain consumer databases and ensures that the daily qualitative and quantitative goals of the organization are met
Oversees profile database system maintenance. Develops, implements and monitors database maintenance methods and procedures to ensure the integrity of consumer credit profile information
4 years of functional experience
4 years managing and motivating teams
Strong English skills (verbal and written) communication skills

147

Field Services Supervisor Resume Examples & Samples

Delivering, relocating, assembling, and repairing products to specifications and service recovery situations (70-80%)
Model, coach and train on TRUST to drive customer satisfaction within assigned market(s)
Ensure the Mission, Vision and DNA are being modeled; communicate company goals and objectives to Technicians to ensure employee engagement
Assess performance and adherence to Home Delivery Standard Operating Procedures, leads talent management efforts by providing coaching, performance management and building a talent pipeline to meet and exceed region Key Performance Indicators
Champion safety and model safe work habits by ensuring the adherence to safety procedures in the workplace and in customer's homes
Leader of daily dock operations to include manifest review, route efficiency and freight accuracy to ensure on time delivery and first time complete, including continuous improvements to drive down cost per stop
Two-way communication to/from Technicians, Regional Manager and Field Service Controller; provides key messages of goals, changes to processes, performance results and updates on critical issues/escalations
Confirms team is accurately and timely reporting daily activities, work completion or status of assignments with the provided technology
Responsible for ensuring all new hire training/onboarding and additional product/policy training has been completed
Ensures all Department of Transportation (DOT) processes and guidelines are followed to include road test certification, valid Medical DOT card and driver’s license
Maintain and develop relationships with retail sales team including representing Home Delivery at sales meetings as required
In partnership with Regional Manager
Experience in leading customer facing teams preferred
Delivery experience/driving experience preferred
Must be 21 years or older
2-3 years of leadership services
Proven ability to hire, retain, lead and inspire a highly technical and remote workforce
Strong understanding of a service environment and infrastructure that promotes service excellence, operational efficiencies, employee engagement, superior customer service, and P&L management
Ability to maintain high morale and engagement with employees
Demonstrate strong leadership and communication skills (written and verbal)
Demonstrate ability to execute complex processes in a fast-paced environment
High school diploma or GED equivalency required; Bachelor’s Degree preferred
Must have excellent customer service and verbal & written communication skills
Must have the ability to work directly with customers and have strong problem solving skills
Proven ability to train others on job procedures and processes
Must be able to use common and power hand tools
Possess a good mechanical aptitude
Must have technical skills to operate smartphones, computers, and other technology related equipment
Must have a valid driver's license and proof of insurance
Must be able to follow safety procedures
Must be able to lift 200 lbs
Must be able to perform repetitive bending and twisting motions
Must be able to work in an environment conducive to changing temperatures
Must be able to drive/ride in a vehicle for prolonged periods of time
Must be willing to travel for work, up to 20% of time, including overnights stays as needed

148

Interpreter Services Supervisor Resume Examples & Samples

Supervises assigned personnel including performance evaluations, scheduling, orientation, and training. Makes recommendations on employee hire, transfers, promotions, salary changes, discipline, terminations, and other similar actions
Resolves grievances and other personnel problems within position responsibilities. Provides input based on observations related to counseling and disciplinary issues. Implements corrective actions plans as required
Process payroll for assigned staff following standard procedures
Responsible for Leader Standard Work
Plans, implements and evaluates the assigned staffing needs on a daily basis to adequately support limited English proficient patient care. Assigns staff based upon patient needs, practice volume, staff qualifications, department policy and budget
Assist Manager or others in responding to patient and/or staff concerns as needed. Monitors and addresses complaints within position responsibility. Ensures the highest level of patient satisfaction. Works with Managers, Supervisors, physicians and others to address and prevent problems
Provides effective direction, guidance, and leadership over the Interpreter staff for effective teamwork and motivation, and fosters the effective integration of efforts with clinic-wide initiatives
Participates in the development and recommendation of the operating and capital budgets for the areas managed. Manages activities to ensure financial goals are met. Monitors expenditures for compliance to approved budget. Resolves discrepancies
Coordinates the assignment of tasks and helps resolve technical and operational problems. Evaluates the impact of solutions to ensure goals are achieved
Assist in developing policies and programs within the department; acts as a positive role model for staff
Creates an environment that nurtures empowerment of Interpreter Department’s staff members; encourages the development of self-directed work teams; proactively pursue and encourage continuous quality management and innovation
Demonstrates an ability to work effectively and communicate frequently with all members of the patient care and administrative team; orchestrates and actively participates in huddles to promote effective communication with staff, providers and other members of the interdisciplinary team
Achieves and retains super-user status on current system software to best manage interpreter’s appointment schedules. Creates and manages schedules for all interpreters as required. Provides training and support to all members of the site/department on the current software
Maintains existing interpreter schedules, make changes and updates as needed. Communicates changes to appropriate parties as assigned. Monitors schedules for accuracy and ensures they adhere to the standards/policies for appointment schedules. Follows up with team leaders/managers as appropriate
Utilizes and maintains equipment to ensure maximum efficiency
Ensures compliance with department standard operating procedures, notifies Manager or others of discrepancies
Assists in developing policies and programs within the department
Monitors data to ensure staff coverage, adequate for peak phone volume, ensuring that voice messages, emails and any other department communication methods are responded to in an appropriate timeframe
Responsible for maintenance and reconciliation of Electronic Medical Record system
Processes check requests, mileage, expense forms, etc. following standard procedures
Ensures compliance with regulatory agencies. Develops and maintains procedures necessary to meet regulatory requirement
Ensures that assigned area comply with clinic established policies, quality assurance programs, safety, and infection control policies and procedures
Ensures adequate equipment and supplies for assigned area
Ensures compliance to all health and safety regulations and requirements
Performs similar or related duties as required or directed
Completed Spanish Medical Interpreter training required with emphasis on the Spanish language
Associates degree in Business Administration or related field and three to five years’ relevant experience
Knowledge interpreting technology
Demonstrated leadership ability to include problem solving skills and the ability to communicate via written reports

149

Field Services Supervisor Resume Examples & Samples

Manages the metrics associated with help desk end user analysts and ensures performance of these resources to meet service level agreements
Acts as an escalation point for resolving technical problems. Assists in response to Help Desk tickets, telephone calls, email and personnel requests that cannot be executed by the helpdesk analysts. Communicates tracks and monitors the problem to insure a timely resolution
Confirms and approves documentation that has been created by support resources for completeness, accuracy and consistency
Directs maintenance of support functions to assist Molina end users
5-7 years

150

IT Field Services Supervisor Resume Examples & Samples

B.S. in Computer Science, Information System, Business Administration, or related area and 7-10 years of relevant experience, and/or equivalent related extensive work experience/training
Minimum five years of experience supporting Windows and Macintosh computers in a networked environment
Minimum one year of lead experience in a desktop support environment, supporting networked Windows and Macintosh computers
Working knowledge of business/technical support function
Knowledge of related principles and concepts to provide solutions to more complex and diverse desktop support-related issues
Working knowledge of IT-related products and services, general knowledge of other IT areas
Expert proficiency troubleshooting and supporting Operating Systems, Productivity software, and Network connectivity
Advanced experience with Incident and Asset Management Systems
Proficiency in complex project management
Functional understanding of IT Service management, incident and request management within an Enterprise environment. Ability to improve services and processes
Ability to manage technology staff, supervise employee and team performance, training, prioritize work, and motivate team
Ability to create and follow Desktop Support process in an enterprise environment i.e., Customer Onboarding, Desktop engineering tools and services, Financial management Policies and Services, Security processes and tools, and Customer Outreach and Tools
Ability to develop scripts and batch files to automate procedures and configure devices for specific environments
Ability to generate reports to analyze and assess trends; apply metrics to evaluate and improve service management, employee performance, and cost optimization
Effective interpersonal and management skills
Ability to communicate highly technical info in a clear and concise manner to technical and nontechnical staff
Ability to develop, deliver, and manage advanced desk-side & group training
Exceptional customer service skills and situational awareness and professionalism
Highly autonomous, self-motivated and exceptionally resourceful, detail-oriented, have outstanding organization skills to re-prioritize based on daily operational demands. Excellent verbal and written communication, including outstanding business writing and active listening skills. Capable of communicating (verbally and written) complex technical concepts to any audience
Effective in dealing w/ challenging situations or people highly complex technical issues w/o documented resolutions and sensitive situations
Ability to exercise sound judgment and prioritization and reorganization of customer requests
High degree of self-motivation. Exceptionally resourceful, detail-oriented, and outstanding organization skills. Ability to maintain task scheduling and prioritization, to meet deadlines of ITFS staff and customers
High degree of flexibility and responsiveness, willingness to re-prioritize based on daily operational demands
Ability to coordinate interactions and activities of vendors, both on-site and off-site
Demonstrated ability to support a culture of collaboration and cross-functional teamwork aimed at providing complete, end-to-end IT technology solutions to meet the needs of ITFS Customers
Two to three years’ of experience in healthcare strongly desired
Experience working in an academic health care, healthcare, or university environment
Working knowledge of University of California management and employee policies and procedures
Relevant certification (Microsoft, Apple, SixSigma, PMP, ITIL, etc.)

151

Services Supervisor Stoke Resume Examples & Samples

To ensure that all risks relating to safety, health, environment and quality are effectively managed through the use of risk assessments, PPE, training and company procedures to ensure a safe working environment for employees
Ensure that the team are working in accordance with local operating procedures and that works are logged and planned effectively; this includes the monitoring of Out Of Hours performance and carrying out auditing and monitoring tasks
First point of escalation for all Helpdesk and contract team queries
Provide support to the Service Manager in terms of measuring and reporting on helpdesk and contract performance
Management of sickness / absence in accordance with the company policy
On-going staff development and performance monitoring, including training & coaching
Ensure that shift/rota’s are updated and distributed to all staff in a timely manner
Provide support to the Service Manager with recruitment when required
Attendance at contract, client and helpdesk team meetings where required
Implementing any necessary Business Continuity Plans when required
Ability to ensure that high levels of morale and communication are present through effective leadership skills
Personal flexibility, able to work as required meeting the business needs
Highly motivated and capable of multi-tasking with a team player attitude
Excellent influencing and motivational skills
Effective communication and interpersonal skills required
Manage any complaints as required and support continuous improvement activity to maintain customer satisfaction
5 GCSEs at grade C or above or equivalent,
Relevant experience in similar role

152

Protective Services Supervisor Resume Examples & Samples

6-9 years
5-7 years of experience in public safety or healthcare security or other related field
2-4 years of management in a public safety or healthcare setting or other related field. Prior demonstrated successful supervisory experience in public safety or healthcare or other related field
0-2 years

153

Club Services Supervisor Resume Examples & Samples

Provides day-to-day support to the Club Services staff
Handle member and guest events, fitness classes, and tennis reservations in accordance with the established reservations policies and in an efficient and friendly manner
Handle all member and guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
Resolve customer complaints; assist customers in all inquiries in connection with club and resort services
Must be able to handle a multi-phone line to assist multiple departments including the sales team and executives
Handle all member and guest POS transactions in accordance with established Four Seasons accounting procedures
Must be flexible to work morning and evening shifts
Assist in the continuing effort to maintain the high quality of presentation in your designated area by frequently rearranging and cleaning as necessary
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
Work harmoniously and professionally with co-workers and supervisors

154

Plant Services Supervisor Resume Examples & Samples

20% Coordinate and oversee the following programs: Pest Control, Chemical Control, Micro & Environmental monitoring program, Allergen Cleaning and Validation, Sanitation Preventive Controls, Sanitation work instructions, and SSOPs. 15% Oversee the disassembling, cleaning, reassembling and sanitizing of all equipment that has been used in production to ensure it meets SSOP standards 15% Coordinates the plant inspection program for the maintenance of sanitation levels. Duties include
Schedule and conduct the monthly plant inspections (with the help of team leaders)
Write and issue reports
Issue corrective action reports as needed based on the inspection observations
Follow up on the corrective action report and complete any other action items as needed
Schedule monthly sanitation steering team meetings
Update the Master Sanitation Schedule as needed
Track Master Sanitation Schedule completion on a monthly basis
5% Consistently maintain a safe working environment including prompt response to items needing maintenance attention, and awareness and monitoring of employee practices, ensuring that Good Manufacturing Practices and Kosher requirements are followed. 5% Coordinate the training of all Plant Services employees in lock-out, confined space, and bloodborne pathogen procedures and ensure that they are following all safety guidelines and using personal protective equipment where required. Meeting all safety objectives set up for the department. 5% Coordinate and oversee all outside vendors as they relate to the Plant Services Department; Pest Control Technicians, Chemical Vendors, etc. 5% Ensure that all personnel directly working within Plant Services adhere to plant policies and procedures. 5 % Establish acceptable guidelines for Plant Services employees to follow to assure that the plant is kept clean and sanitized. 5% Ensure daily crewing requirements on three shifts are met including Plant and Company goals, as they relate to the plant services department. 5% Order weekly and monthly supplies for the Plant Service Department and manage Plant Services budget. 5% Participate in the plant Food Safety team and relevant FSMA Sanitation Preventive Controls program and validation work (Allergen changeovers, validating SSOPs etc.) 3% Coordinate the annual AIB and SQF Inspections 3% Ensure that weekly Work Group Meetings are held; DDS, safety, etc. 2% Ensure work orders are scheduled and maintained as they relate to Plant Services Department. 2% Become trained and complete assignments as a plant quality system auditor
The above job specifications reflect the typical duties of this job. Other duties may be assigned as needed, including coverage for the absence of key personnel involved in the management and/or implementation of our food safety and quality systems
Minimum education required: Bachelor’s degree from four-year college or university is required; food science, microbiology or biological science degree
Years of relevant experience: Minimum of three to five years of direct supervisory experience in a manufacturing environment; or equivalent combination of education and experience
Knowledge, skills and abilities required
Sanitation knowledge, skills and experience preferred
Experience in a food industry plant environment with an understanding of manufacturing processes
Understanding of Sanitary Design for food manufacturing equipment
Strong interpersonal skills and leadership abilities
Effective abilities in organizing and deductive thinking
Able to communicate at any organizational level
Ability to obtain forklift license
Ability to obtain pesticide applicator certification
Computers Skills
Computer proficiency is preferred in the following: Windows-based software applications (Word, Excel, Access), and SAP
50% in plant environment, standing, bending, twisting, lifting
40 % in office environment
10 % domestic travel

155

Industrial Services Supervisor Resume Examples & Samples

7+ years experience in tank cleaning, filter press, belt press and/or centrifuge operations
Ability to travel up to 80% of the time
Dredge and VOC abatement experience preferred

156

Field Services Supervisor Resume Examples & Samples

Supervises courier and warehouse staff; responsible for hiring, coaching, training, and developing
Proficiency with Microsoft Office, database and web-based applications
Analytic and decisive decision maker with the ability to prioritize and communicate to staff, key objectives and tactics necessary to achieve organizational goals
Action-oriented, entrepreneurial, flexible, and innovative approach to operational management
Creative and innovative thinking in bringing successful resolutions to high-impact, and complex problems

157

Treatment Services Supervisor Resume Examples & Samples

Working knowledge of Collaborative Problem Solving (CPS) and Trauma- Informed Care (TIC)
Strong organizational planning, research and implementation skills
Strong documentation skills, consistent with community standards for mental health assessment and treatment
Ability and drive to work in a team oriented environment where collaboration with all staff in divergent positions at the facility is imperative to the successful completion of the OYA mission
Clinical experience working with adolescents and/or young adults, including those with acute mental illness
Experience providing training, specifically related to adolescent development, trauma-informed care, and mental health diagnosis and treatment; ability to use logic and analysis to identify the strengths and weaknesses of different approaches
Demonstrated leadership to inspire and achieve positive outcomes and change
Understand complex operational components and their interrelationship within the organization
Experience with organizational transformation process and implementation
Critical-thinking and analytical skills – strategic and "out of the box" thinker
Demonstrated collaboration and relationship-building
Effective working relationships with peers, subordinates, stakeholders, and community partners
Supportive of agency efforts to continue as a cutting edge juvenile-based organization
A copy of your DD214/DD215 form; OR a letter from the US Dept. of Veteran's Affairs indicating you receive a non-service connected pension for the five (5) point preference
A copy of your DD214/DD215 form; AND a copy of your veterans' disability preference letter from the Dept. of Veterans' Affairs for the ten (10) point preference

158

Practice Services Supervisor Resume Examples & Samples

Supervises staff for all Payors monitored by the Follow-up Team. The staff members are responsible for ensuring proper reimbursement and follow-up for billing performed by MCW Physicians and as the billing vendor for Community Physicians. Includes recruitment, establishing the performance guidelines/standards and conducting evaluations of staff, training strategy for new and current staff, communication, delegation and control of production for area assigned. Recommend salary increases, reclasses, and promotions. Make budgetary recommendations. Initiate and conduct disciplinary actions as necessary following department, college and legal guidelines
Resolve problems, issues and concerns in collaboration with payors, physicians, administration and staff by collecting and compiling information to resolve individual problems and identify patterns and trends. Be knowledgeable regarding diverse contracts, government regulations and third party policies and the impact they have on operational efficiency
Analyze statistical data utilizing various financial reports to evaluate the effciency of billing and collection to aid in managing accounts receivable. Evaluate procedures for accuracy and efficiency and oversee maintenance of current team protocols. Prepare reports for managers documenting findings and recommending solutions
Participate in short and long range projects at the direction of administration. Suggest and participate in organizational improvements and changes
Conduct and participate in team and departmental meetings. Establish, improve, and maintain appropriate internal and external communication. Facilitate professional affiliations and participate in professional development including certification programs

159

Services Supervisor Resume Examples & Samples

Process and handle all incoming and outgoing mail, ensuring proper routing and labeling
Maintain logs for incoming mail from vendors, mail delivery to customers, and all packages
Screen unclassified mail and determine appropriate distribution
Handle all special request mail responsibilities, such as UPS, Federal Express, and courier service
Verify and reconcile computer-produced reports and records
Perform mailroom inspections and monitor supply inventory
Provide solutions to problems associated with special requirements such as bulk mail and other special types of mailings
Provide outstanding customer service
Research and follow-up with customers regarding tracking mail and/or packages
Supervise Mailroom Clerks
Effectively lead staff by clearly communicating expectations, accountabilities and providing performance feedback for continuous improvement
Mentor, develop and train peer and direct report team members
High School Diploma minimum, Associates Degree preferred
At least two-years of experience in related skills applicable to corporate mail room operations
Knowledge of current postal codes, procedures, and regulations
Experience with UPS, Federal Express, and courier services
Proficiency in Microsoft Excel and Word
A high degree of accuracy is required for handling sensitive mail and proper routing of mail
Ability to operate and maintain a variety of office equipment (copy machines, fax, computers, postage meters)
Excellent customer service and follow-up skills

160

Services Supervisor Resume Examples & Samples

Provide direct administrative support to the Client Facilities Director including file management, and office organization as needed
Maintains reports and performs administrative and technical duties which require knowledge of the department, the facility, and the company along with current policies and procedures
Performs diversified duties including report preparation, oversight for shipping reports
Provide monthly reporting data. Inbound/outbound tracking. Trend tracking by building
This may include special events scheduling & coordination with customer and JLL personnel
Performs diversified duties including report preparation, data collection, and shipping reports
Follow administrative processes within department and makes recommendations to implement process improvements
May work on confidential or sensitive information, typically of a technical nature
Establishes and maintains an appropriate filing system to receive needed materials quickly
Associates Degree, Bachelors Degree preferred
3 year of experience, 5-7 Preferred

161

Shared Services Supervisor Resume Examples & Samples

Some College/Associates Degree in business, accounting/finance preferred, or similar field
5 or more years experience as Accounts Payable Supervisor
Strong understanding of accounting concepts
Excellent attention to detail, accuracy and organizational skills
Excellent interpersonal, coaching, training, verbal and written communication skills
High degree of integrity
Intermediate to advanced system skills – ERP experience (JDEdwards, Oracle, SAP), Microsoft Office Suite, etc

162

Housing Services Supervisor Resume Examples & Samples

Hire, train and supervise a crew of (8-14) student workers to provide services requested by students and housing staff
Serve as the liaison with Facilities Management staff to plan and coordinate projects affecting the residence facilities; follow up on work request(s), and ensure the upkeep of all housing facilities
Oversee processes related to assessment of room/building condition. Manage the damage billing process throughout the year. This includes updating processes, training, appeals and reconciling data with Student Accounts
Assist the Housing Services Manager with Access management
Manage and respond to facilities related questions from students and coordinate requests concerning furnishings, equipment (i.e. screens, vacuums cleaners, etc.), carpet and blinds/drapery maintenance and various supplies (i.e. light bulbs, toilet
Minimum 2-4 year’s experience in facilities/property management or Housing Administration
Demonstrated knowledge of supervisory principles; current methods, practices and procedures relating to property and general facilities management. Knowledge of general renovation and new construction principles, processes and procedures. Mathematical abilities to compute measurements of a room and furnishings, and expenditures
Exemplary communication skills (both written and oral) evidenced by background in preparing comprehensive reports and summaries incorporating complex, highly technical information
Typically a Bachelor’s Degree in business administration or related field. Master’s Degree is preferred. Incumbent will be expected to continue upgrading knowledge, skills, and abilities needed to keep abreast of regulation/policy changes

163

General Maintenance Services Supervisor Resume Examples & Samples

High degree of flexibility, self-starter, works independently, goal oriented
Excellent organizational skills. This should include identifying and creating goals, SOPs and Key Performance Indicators (KPIs)
Must be able to communicate requests, status, equipment evaluations, etc., through e-mail, work order systems or other written means. Good coaching skills
Demonstrated ability to identify, initiate and complete campus projects involving scheduling, routine maintenance, work standards, etc
Knowledge and experience of building systems including electrical, fires systems, plumbing, building management systems, etc., including operation and testing of these systems
Demonstrated proficiency in Computerized Maintenance Management Systems (CMMS)

164

Technical Services Supervisor Resume Examples & Samples

Supervisory responsibilities require training, budgeting, disciplining, scheduling, directing, developing/giving feedback, and measuring performance
Network with Sales, Manufacturing Engineering, Design Engineering, Procurement, and Quality to resolve reports of product-related issues and implementation of effective actions to prevent recurrence. Champion process improvement initiatives
Coordinate the review of products returned to ASCO Numatics for evaluation or repair. May require direct involvement with assembly, disassembly, and test of product
Utilize RMA system to communicate and document issues. Generate valve service NCMR’s to document requests for corrective action. Report activity monthly
Direct process field notifications. Utilize management information systems to identify exposures of issues. Make field trips to investigate problems when required
Issue monthly reports that summarize credit and warranty activity with ANA Americas
Coordinate corrective action investigations with Operations, Engineering, Sales, and other QA resources
Lead QA activity on stop orders as required
Develop and maintain positive relationships with people we serve: customers, sales force, distributors, etc
Ensure consistent, effective customer service and warranty resolution
All supplemental duties, responsibilities, or non-essential requirements as assigned

165

VIP Services Supervisor Resume Examples & Samples

Manage Hourly Team Members
Work with Sales Manager & General Manager on disciplinary and performance issues
Ensuring compliance with Workplace Standards
Floor Management Set up and Functions
Ability to give proper recognition to Live Nation Executives, VIP’s and PSS clients
Serve as a resource of information for all Guests and Members regarding their experience within both the lounges and music areas
Provide assistance to VIP's regarding the timing of the supporting acts and headliner acts
Provide assistance to all positions and communicate effectively with others to enhance the VIP experience
Maintain contact with Manager, Bar Staff, and Server regarding the arrival of all VIP's
Constant observations of Lounge area, tables section/box seats/VIP seats, and Podium to uphold the ambiance of the lounge or seating section
Articulate vocabulary with the ability to adapt and socialize with current audience
Exemplary and professional grooming standards
Ability to anticipate guests’ needs

166

Dispute Services Supervisor Resume Examples & Samples

Supervises and participates in department activities, including setting priorities, providing work direction, monitoring performance and motivating staff. This person serves as a mentor, training and developing team members to reach their full potential
Performs supervisory functions such as interviewing and hiring staff, coaching employees, conducting performance evaluations, resolving personnel issues, and following through with necessary disciplinary actions
Determines and approves final outcomes on all dispute types, including the most complex, sensitive and escalated disputes
Serves as an enterprise Subject Matter Expert for bank level and dispute related processing. Responsible for keeping abreast of new industry trends and methods
Understands, and utilizes data metrics to achieve optimal team performance. Knowledge of analyzing, researching and resolving disputes while performing at a high level of production and accuracy
Accountable for department’s adherence to regulatory compliance and bank policies and procedures. Ensures team meets quality and service expectations while acting in accordance with all applicable laws and rules
2 years post high school education or equivalent work experience
4 years’ work experience in a financial services role including previous leadership experience
Possess a strong acumen for the following skills
Direct supervision of non-exempt team leads, senior specialists and specialists
May provide back-up support to other area leaders

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