Customer Support Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the customer support job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

D Kerluke

Domenick

Kerluke

98444 Jeffry Points

Houston

+1 (555) 258 8801

98444 Jeffry Points

Houston

Phone

p +1 (555) 258 8801

Experience Experience

New York, NY

Customer Support Assistant

New York, NY

Ledner Inc

New York, NY

Customer Support Assistant

Providing a meet and greet service to all visitors whilst performing reception desk duties ensuring the following
Provide a professional service by ensuring all on site facilities are in excellent working order and ensuring objectives are met at all times
Assist management to mentoring Junior and new staff
Assist on Order Processing
Data accuracy, and attention to detail in regard to time sensitive work
Manage customer orders from arrival until cash collection
Provide customers with accurate status updates based on production commitments

San Francisco, CA

Customer Support

San Francisco, CA

Beahan Inc

San Francisco, CA

Customer Support

Identify, document, schedule and perform administrative tasks and health checks to ensure the optimal performance of the service
Work in a strong team environment to provide unparalleled support to customers in a wide variety of industries
Tolerance for repetitive work in a fast-paced, high production work environment
Assist customers with orders placed through Newegg’s eBay store. Typical issues include RMA requests, providing order status and filing shipping claims
Manage scheduled reporting of customer issue trends and insights to product teams and leadership, including analysis and guidance for decision-makers
Participate in activities designed to improve customer satisfaction and business performance
Provides excellent customer support and assistance to debit cardholders, branches, and the corporate call center

present

Dallas, TX

Director, Customer Support

Dallas, TX

Boyer Inc

present

Dallas, TX

Director, Customer Support

present

Build and lead high-performance teams thru recruiting, mentoring, performance management, professional development and continuous improvement
Increase team performance through continually monitoring of PS / CM KPI’s and determine impediments and execute on improvements
Provide management and staff leadership and development to the customer support organization and across the business unit
Perform senior level escalation management for internal and external customer/partner support issues
Establish and evaluate key metrics to ensure effective management of Customer Support activities
Manage a team of individual contributors and managers
Develop and implement process and procedures to improve operational efficiency, customer satisfaction, and goal attainment

Education Education

Bachelor’s Degree in Business Management

University of California, Irvine

Bachelor’s Degree in Business Management

Skills Skills

Strong technical ability– ability to troubleshoot effectively in a technical/PC/Gamer situation
Strong communication skills with the ability to work in a complex organisational structure
Good verbal & written English, other language skills desirable
Excellent attention to detail
IT literate and good knowledge of MS office, outlook etc
Knowledge of SAP / CRM systems desirable
Ability to work in a dynamic and rapidly changing environment, and learn new procedures and systems quickly
Experience in working with fast-paced evolving companies and being able to adapt quickly to new opportunities
Detailed understanding of the OSI model as well as understanding the basics of IP networking
Knowledgeable in SAP, Salesforce.com (CRM), and other data entry applications

Create a Resume in Minutes

15 Customer Support resume templates

Read our complete resume writing guides

Customer Support Resume Examples & Samples

Produce instructional content in several mediums – image, animation, video
Design and produce web pages and UX elements
Offer additional creative support to our Community and social networking teams
Communicate and collaborate with greater Spotify Design team to keep Customer Support in the loop with both Product and Marketing Design

Global Customer Support Internship Resume Examples & Samples

Work on individual and group projects, with the opportunity to deliver presentations to senior management
Attend the Summer Speaker Series, featuring presentations by Bloomberg senior leaders
Participate in community service projects and other intern events
Are able to work Friday, May 29th to Friday, August 7th
Are working toward a bachelor's degree from a four-year college or university
Will graduate between December 2015 and August 2016
Are legally authorized to work in the United States and will not require visa sponsorship
Demonstrated critical thinking, problem solving, and multi-tasking skills
Demonstrated knowledge of Bloomberg
Desire and flexibility to learn and grow in a fast-paced environment and assist clients
Fluency in a language other than English (Spanish, Portuguese, French or Italian preferred)
Interest in technology and software solutions

Global Customer Support Summer Internship Singapore Resume Examples & Samples

Must be in final year of University
Strong telephone etiquette and a professional demeanor
Multi-tasking skills and ability to remain effective, calm and patient under pressure
Strong problem solving and prioritization skills
Ability to be a team player as well as work well independently
Fluency in English and one Asian language is essential
Availability to work for 10 weeks beginning in May 2015
Please include a cover letter on why you are interested in working at Bloomberg and how past internships or courses have prepared you for an opportunity here

Customer Support Center Analyst Resume Examples & Samples

Interact with customers in person, and by telephone & e-mail
Perform high profile administrative duties within multiple corporate applications with extreme accuracy to include
Associate degree in computer science preferred or equivalent level of education & experience
3+ years of technology support experience with emphasis on Microsoft Office Suite, Microsoft WindowsXP, Windows 7 & Help Desk incident tracking software,
Familiarity with general IT practices and procedures
Ability & initiative to learn existing HCP policies, support systems & equipment
Skilled in the operation of various desktop equipment, software, and ancillary equipment to include Intel/AMD based and MAC desktops, Microsoft operating systems & application software
·Excellent oral and written communications skills
·Excellent organizational skills
·Self-motivated
·Detail Oriented
· Ability to coordinate multiple activities across multiple locations
· Familiarity with mobile communication devices (Blackberry, iPhone, Android) a plus
Strong, team oriented work ethic
Must possess a professional and positive Customer Service oriented personality
Strong problem-solving ability
Skilled at managing stress

Customer Support Consultant Resume Examples & Samples

Contacting all designated new business clients aiming to: Ensure agreed access method has been rolled out and problem free Request and process user lists Organise training materials (hard copy / electronic) Answer any outstanding questions regarding functionality
Contacting all designated renewal clients aiming to: Welcome them back to the FT Ensure we have up-to-date user information Organise training materials (hard copy / electronic)
Identifying existing customer issues and provides appropriate solutions or escalation
Handle specific areas of customer support as a Subject matter Expert as directed by the B2B Customer Support Team Leader, ensuring that information is always updated and issues pertaining to the assigned area of expertise are escalated and addressed properly and quickly
Respond to client queries, requests, and concerns in a prompt and timely manner, ensuring that responses are complete, accurate, appropriate, and professional at all times
Provide clear information and/or instructions to customers regarding their accounts, tools, the FT products subscribed to, and processes needing to be completed or fulfilled
Address all clients professionally, pleasantly, cordially, and civilly at all times, both in email and on the phone
Escalate complex issues regarding client access to products, services, and tools, other queries and/or technical concerns
Provide operational and status reports to the B2B Customer Support Team Leader when requested or as needed
One or more years working within outbound telephone and email service environment - One or more years working within customer services working with large, diverse client base - Liaising with clients from all levels within an organisation - Experienced with Web Based Applications, Windows and Mac - Excellent written and spoken English
Confidence and enthusiasm - Good organisational skills and the ability to multi-task and prioritise in a high-volume, fast paced environment - Ability to manage sensitive and critical client information Problem solving and decision making skills

Customer Support Partner, Ethiopia Resume Examples & Samples

Ensure all projects are moving forward and that all components for successful delivery are in place
Prepare the master database jointly with the customer and Account Director. The database will include all open and pending CRs and SRs, plus any pending hot issues listed in order of priority with a sheet for each product area
Database updates; relevant updates on a weekly basis to Area Managers, overall update on a bi-monthly basis to the CIO and highlighting the high priority issues with an aim to close by the end of each month
Master Database management: maintaining, categorizing (activation, CR, bug, question, etc), prioritizing, highlighting customer impact, assigning owners, chasing resolutions from relevant parties and reporting on the master database
Highlighting and addressing solution adoption gaps and usability concerns and reporting progress with figures
Exchanging plans with customers, requesting customer plans for activations, city roll outs, etc. and align with product teams in advance to avoid escalated issues
Navigate across the Sabre Organizations and Customer Organization in order to facilitate faster resolution time to issues
Advise senior/executive management of project and client status. Facilitate program level issues and change management resolution
Fluent in English, excellent written and spoken. Strong communications skills
Experience gained with the airline industry, ideally from a vendor
Strong multi-project follow-up experience
Relevant customer facing experience
Degree educated
Eligibility to work in Ethiopia

Customer Support Resume Examples & Samples

Fluent language skills for designated region
Team management experience
Strong technical ability– ability to troubleshoot effectively in a technical/PC/Gamer situation
Proficient in Excel, Word and Power Point
Strong communication skills with the ability to work in a complex organisational structure
Expertise with Customer Support tools (SalesForce would be a plus)
Logical thinker
Ability to provide good direction to achieve tight deadlines under pressure
Strong interest and passion for video-games

Customer Support Experience Process Management Resume Examples & Samples

Develop and maintain comprehensive end-to-end business system and process mapping to enable effective evaluation of opportunities to optimize the customer experience, cost structure and sales at the point of service opportunities
Clearly understand and translate customer experience and operational objectives, strategies and plans into new process designs and system requirements
Drive process and quality capability assessments and improvement through application of six sigma DMAIC and LEAN principles
Ensure a process measurement system is in place representing both customer effectiveness and HP efficiency requirements, with control plans
Lead root cause analysis for systemic process and operational issues as leadership and coordination is required
Work as a member of the account management team to ensure outsourced partners achieve metric and process compliance
Develop and maintain system/tool and process roadmaps; establish regular communication process for conveying roadmaps to project teams, stakeholders and sponsors
Drive process and quality requirements and limitations into project teams
In depth knowledge and experience in process engineering, quality improvement and project management (Six Sigma Black Belt, and PMP certifications preferred)
Broad knowledge and understanding of customer support industry, future trends and customer experience surveys methods

Customer Support Resume Examples & Samples

Typically 0-2 years of related experience (e.g., supply chain, customer service, procurement, financial management)
Excellent communication skills with ability to convey low to medium impact messages clearly (verbal, written and presentation) to internal and external peers
Mastery in English and local language, French (both oral and written) is an asset
Basic knowledge of the end-to-end process of sales operations

Project Manager Web Customer Support Resume Examples & Samples

Utilizing market-research, and customer and stakeholder input, create a vision and strategy for new online customer-facing support and service features; or maintain and update the vision and strategy for existing features
Identify potential customers and stakeholders, and gather and specify requirements for that feature(s)
Working with financial resources, create a business case, identifying benefits and cost for developing that feature(s)
Create and maintain a requirements backlog for a specific feature(s), working with the designated Product Owner to prioritize those requirements for design, development and implementation
Work closely with the designated Product Owner and technical teams to articulate those requirements in a manner that will enable the technical teams to develop those. This is done in a highly dynamic, Agile-process environment
Create acceptance criteria by which to measure and ensure that the end-result produced meets requirements
Continually monitor that feature(s) in production, utilizing Analytics and Reporting resources, to ensure customer satisfaction and effectiveness are achieved. Initiate modification of that feature(s), as appropriate

Customer Support Engineers Resume Examples & Samples

Works for worldwide customers within her/his own team or with other Cisco teams to solve problems and enhance future products with senior engineer supervision
Minimum 2 years of related experience, interaction with customers is highly desirable
Other technology or product knowledge, experience or certifications in the following areas are a plus: voice, security, routing, switching, wireless, programming skills (C, C++, Linux, Shell Scripting)
Service excellence attitude

Soft Layer Linux Customer Support Resume Examples & Samples

Operating Systems – Windows Server, Red Hat, Fedora, BSD, Debian, Ubuntu
Web Server software – Exim, Sendmail, Qmail, FTP, SSH, Cpanel, Plesk, Helm, Virtuozzo, VMware, Bind, PHP, MySQL, MSSQL, Postgres
Server Security – Ddos diagnostics and resolution, rkhunter, chkrootkit, iptables
Network Storage – ISCSI, NAS, Remote backup
Networking and Security – Cisco switches, routers and firewall management
Advanced server troubleshooting experience – multiple years
1st, 2nd, and 3rd shift openings available
2+ to 5 Years
Basic knowledge in Operating Systems – Windows Server, Red Hat, Fedora, BSD, Debian, Ubuntu
Basic knowledge in Network Storage – ISCSI, NAS, Remote backup
Basic knowledge in Networking and Security – Cisco switches, routers and firewall management

Director, Customer Support Delivery Resume Examples & Samples

A minimum of 7 to10 years of experience as a people manager is required
A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field; or equivalent related experience is required. A Master of Science Degree in Engineering, or an MBA is desirable
Demonstrated ability to manage multiple, critical projects is required

Epg Customer Support Resume Examples & Samples

Communicate with Product Development to make sure the product implementation/correction will fulfill the requirement, and contribute to product quality,
Work on customer projects on-site or remotely to help region success
Good knowledge in GPRS, WCDMA and EPC systems
Good knowledge in Linux and Unix
Good knowledge in EPC system architecture
Good knowledge in routers and switches
1~2 years working experiences in router is preferred
GPRS/EPC customer support experiences is preferred

Customer Support Center Analyst Resume Examples & Samples

Manage Help Desk environment
Asset management. Must keep meticulous track of inventory and related database. Ensures assets are registered in SCCM and all MACs are recorded
Assists users with cell phone ordering as needed. On-line process
Assist Network Mgr. as needed (some server/app admin, basic network connectivity and/or configuration)
Answering Help Desk line (backup role)
Assist in coordinating employee office moves

Customer Support Resume Examples & Samples

Push sales for repetition
Solve incidents and queries
Build client loyalty
Personalised customer service
Management of client master on SAP
Work with B2B and other tools
Take care of the department's administrative tasks
Exceptionally, attend trade fairs and conventions

Senior Leader, Customer Support Resume Examples & Samples

Must have at least 10 years + of strategic and operational leadership experience in a customer service environment
Excellent customer centric service philosophy and understanding of the challenges in providing a world class customer experience while controlling costs in a growth environment
A successful track record in achieving and exceeding customer service goals in a high growth business

Senior Customer Support Consultant Resume Examples & Samples

Register, reproduce and solve BWise software incidents
Analyze the supplied information to provide a clear picture of the problem, error or bug involved
Determine the probable cause of the bug, error or behavior
Set up test surroundings to reproduce the problem
Give feedback to the client
Work closely together with the BWise R&D, Test and GPS departments
Maintain FAQ documentation and Knowledge Base documents for customers
Bachelor's degree or higher, preferably in Computer Science or a closely related field
At least 2-5 years of 2nd and/or 3rd line support in Enterprise Software applications and complex software environments
Experience with databases (Oracle, SQL Server), LDAP, network protocols
Knowledge with Business Objects Enterprise has a strong preference
Excellent skills in working with advanced Windows applications
Excellent communication skills in English (written and verbal). Additional languages (Dutch, French, German, and Spanish) are an advantage
Knowledge of Governance Risk and Compliance software or similar applications preferably in the financial market is a huge pre

Director, Customer Support Programs Resume Examples & Samples

Experienced presenter
Excellent planner
Schedule driven
Decision driver
Collaborative spirit
Great listener
Business savvy
Highly accountable
Impact focused
Globally aware

Customer Support Resume Examples & Samples

1-2 years of prior experience in a Customer Support role
Professional and mature phone demeanor
Proficient in Microsoft Office, particularly Excel
Highly organized and with an acute attention to details

Accessories Customer Support Resume Examples & Samples

Response to customer inquiries via phone and email
Review customer emails for order change requests and update as necessary in Shopify
Email customers whose orders contain backordered items and provide ETA. Follow up with tracking #s when parts are available and orders are fulfilled
Cancel International orders and send apologetic note. Offer to help find the parts for the customer at their local service center. Look up inventory in WSO, email EU service centers, etc
Returns
You must have a genuine passion for the Tesla brand and our products
You must want to work in a fast-paced, entrepreneurial company
---------------

Customer Support Teammate Resume Examples & Samples

Answer phone and email enquiries from eBay Top Traders
Build and sustain an extremely high level of skills centered on sophisticated customer handling and superior communication
Express a significant capacity to troubleshoot all products related to the eBay & PayPal platforms and clearly offer solutions or recommendations
Own customer issues to the point of resolution, keeping Top Traders updated throughout
Ensure all information related to customer issues is logged and tracked
Provide a quick and thorough understanding of customer priorities & identify key improvement areas. Understand our customer needs & act with the customer in mind
Promote & encourage best practice on eBay
Provide direction to Top Sellers on how to improve their business performance on eBay (on Shop Features, Seller Dashboard, DSR’s, Shipping, Policy, etc.)
Be an advocate and ensure satisfaction of the Top Trader group
Provide up-selling, cross-selling and account retention services as directed or needed
Achieve Quality, Satisfaction & Metric driven Targets as set out by Supervisor
Utilize discretion and deliver timely judgments with the primary goal of resolving the client problem and retention of a satisfied customer
Ensure you keep up-to-date with all relevant updates/new features by keeping up-to-date with outlook emails/team updates etc

Senior Engineer Customer Support Stage Resume Examples & Samples

Handling of proactive support
Software Update Management (SUM) handling
Remote Service Gateway (RSG) Coaching

Senior Customer Support Admin Digital Asset Mgmt Resume Examples & Samples

80% Perform customer support tasks for all asset types (images, layouts, videos, etc.), such as validating asset rights, in all Meredith repositories. Includes approving/facilitating approval of assets for resuse by third parties and deliving assets by predetermined methods and timelines
10% Perform system testing for problem resolution and/or enhancement purposes
5% Provide customer search support services, as required
5% Assist in maintaining operation's accounting procedures, including daily tracking of jobs, schedule adherence, and time spent per job/piece of work
Participate in training or use other methods to stay up-to-date on DAM developments, such as industry trends and software and technology advancements
Complete special tasks as requested

Sales & Customer Support Resume Examples & Samples

Process and maintain orders in SAP and CRM
Prepare orders, ensuring order details comply with the relevant quotation and are in line with cost policy, and agreed terms and conditions
Communicate with customers to confirm orders and delivery dates, ensuring the efficient and effective progress of orders
Build and strengthen proactive relationships with external sales colleagues, passing on market and customer information which can be used to help achieve additional sales, and working closely together to deliver a high quality service to our customers
Adhere to all company policies and procedures (e.g. the Internal Sales quality assurance system, especially the contract review elements), to ensure customer satisfaction and to maximise sales
Ad hoc duties as required by the Internal Sales Manager

Customer Support Liaison Resume Examples & Samples

Field Service Operations
Information Technology
Procurement

Customer Support Live Chat Specialist Resume Examples & Samples

Utilize multiple access channels, such as inbound/outbound phone, chat, co-browse, and email, to assist customers throughout all phases of the online account opening, maintenance and support process; may pre-fill account opening information on the customer’s behalf. Collaborate and consult with customers to ensure their initial and on-going experience with TCF is positive and generates a successful outcome
Take ownership of customer concerns regarding new account opening, maintenance and support; strives to be the primary connection between the customer and our organization. Respond to customer questions, inquiries, requests and problems accurately, concisely and appropriately
Review account opening/change documentation for compliance, risk and completeness. Troubleshoot documentation/information issues and coordinates with various functional areas to resolve and move forward or decline
Perform follow-up with new customers via outbound calling to ensure they are satisfied with their account and are aware of all value-add services
Continually portray and project a positive and professional image of TCF. Consistently achieve the established standards of the position
Maintain a thorough knowledge of TCF products and operational procedures. Keep informed of changes in policy, procedure, and products in order to provide accurate information to customers. Promote interest in TCF products and services
Maintain a strong understanding of risk and compliance as it pertains to account opening, maintenance and support; adhere to all regulatory requirements
College-level coursework
Minimum 12 months experience in financial services industry in an operations role with customer facing service/sales responsibilities
Excellent verbal and written communication skills, including proper business English usage
Ability to adapt to a rapidly changing business and technological environment; must display aptitude for technical troubleshooting and be able to give clear verbal explanation
Strong organization and multi-tasking skills
Strong analytical, critical thinking and problem solving skills
PC keyboarding and Internet experience required
24+ months prior operations or service/sales experience
12+ months prior experience communicating with customers via alternate channels
Prior experience utilizing social media/online forums in a business setting
Prior account opening experience

Customer Support Partner Resume Examples & Samples

Database updates; relevant updates on a weekly basis to Area Managers, overall update on a monthly basis to the CIO and highlighting the high priority issues with an aim to close by the end of each month
Highlighting and addressing deployed solution adoption gaps and usability concerns and reporting progress with figures
Discussing product roadmaps and release notes with customers and arranging for relevant upgrades/releases & associated retraining/consulting/health checks etc
Getting customer to proactively participate at all Sabre events and calls
Proactively highlighting potential interface impacts and breakdown points during the delivery/testing stages
Excellent communication skills in English, written and spoken
Advanced problem resolution and service support skills
Strong background in the airline industry, ideally with a vendor
Strong project management experience
Ability to deal with all levels of client management

F Customer Support Material Review Engineer Resume Examples & Samples

Evaluate available Joint Technical Data (JTD) to determine if a part can be returned to service
Communicate with appropriate Component Integrated Product Team (CIPT) and other functional organizations to determine limited actions, limit expansion, or repairs
Communicate DMR dispositions to the HMC/CI (Central Inventory) through the internal data systems
Support JTD impacts resulting from DMR dispositions incorporation
Periodically review previously dispositioned hardware per latest JTD release
Provide similar support for the F119 Heavy Maintenance Center DMR activities as required
Protect company by ensuring compliance with government (ITAR) regulations
Begin training to become an ACE (operating system) associate

F Customer Support Engineering Control Account Manager Resume Examples & Samples

Environment, Health & Safety
Other
Research/Development

Senior Customer Support Resume Examples & Samples

Collection of healthcare professional's profile information
Create and edit profiles on internal system
Generate contracts/agreements for services and sponsorships
Review and validate all contracts/agreements for completeness and correctness
Coordinate contract/agreement signatures for both the company and the client
Review, validate, approve and submit for payment all client invoices and expenses
Issue resolution and escalation as required across all processes
University Degree on Accounting/Business, Travel/Tourism or equivalent
Fluency in French is essential
Minimum of 5 years' experience in Customer Facing roles
Proven track record of Issue Resolution skills
Experience in demonstrating leadership skills in team and project situations
Must demonstrate strong telephone communication skills with ability to influence and negotiate
Demonstrate strong interpersonal skills, written and oral communication skills
Second fluent European language is an advantage
Proficient with Microsoft Office software (Excel, Word, SAP, etc…)
Ability to develop good relationships with various levels

Head of Customer Support Resume Examples & Samples

Ensure service delivery execution
Apply Service delivery strategy
Create a productive work environment for individuals
Drive Competence Management
MSC, MBA or equivalent
> 15 years working experience in an international Telco or IT environment of which 5 years in Ericsson or similar competitor
5 years of more in a Leadership position, ability to lead multi-cultural and cross functional teams, empowering and creating synergies
> 5 years experience in a Customer Support leadership function
Working experience in emerging markets mandatory, experience in Ghana preferred
A leader who is versatile, has a bias for action, a strong team builder and who is used to work in a matrix environment, drives change, is transparent, firm and fair and highly collaborative
Strong communicator and ability to motivate and engage to empower and develop culture, competence and skills

Customer Support Operation Manager With Languages Resume Examples & Samples

Partner and manage the relationship between multiple groups including: Regional Sales Teams, Community, Customer Support, Marketing, Finance, Product Management and Engineering
Oversee all aspects of people management within outsourced contact centers and Customer Support team including: recruitment, selection, training, performance management, coaching and motivation
Responsible for maintaining daily communication and monitoring operational activity
Recommend and implement short-term and long-term solutions that will improve overall customer experience and report, analyze and exceed customer satisfaction targets
Analyze trends and drive improvements related to contact volume, schedule adherence, shrinkage and attrition
Evaluate data and develop strategies and solutions to improve operational efficiency
Lead and participate in cross-functional projects; provide direction, advice and feedback to people who are not direct reports
Manage a team of technical Support Level 2 Leads
Prior experience supporting a powerful brand known for their customer centric approach
Fluent in English and at least one other of the following languages: French, German, Italian or Spanish
Minimum of 2 years' experience managing contact center vendors in a B2C environment
Strong communication and interpersonal skills and the ability to motivate and inspire large groups of people are a must
Solid comprehension of statistics and ability to recognize patterns in data and provide recommendations based on those patterns
Solid knowledge of Salesforce, Excel and Tableau or similar programs

Customer Support Graduates Resume Examples & Samples

Computer Science
Software Engineering
Business or a related discipline
Excellent customer service skills (previous experience in this area would be an advantage)
Strong organisational skills
Highly motivated with a good work ethic

HRG, Customer Support Resume Examples & Samples

Providing strategic and tactical HR support to the legal leadership team and employees
Working closely with core staffing to drive talent sourcing in the ITC function. This includes creating a robust talent acquisition strategy and sourcing plan that meets the commitment to grow the organization. Partner with the ITC functional and core businesses to deliver talent and fill open positions
Create and drive programs to increase employee engagement and retention
Lead and facilitate change initiatives through the use of HR consultation skills. Advise and counsel managers on a variety of topics to optimize employee engagement, team development and organizational effectiveness
Counsel Managers and employees on HR procedures, performance, career planning and other employee relation issues
Responsible for the effective execution of HR processes, including talent acquisition and development, Leadership Development Review (LDR), Performance Management (PFT), diversity, compensation programs, etc
Participate in cross functional teams such as the ITC PMT and the UTC ITC HR team

Associate Director of Customer Support Resume Examples & Samples

Oversee the contact center front line employees supporting Domestic Customer Service, direct marketing Ecommerce, Email case management Tier 1 Technical Support and research and resolution teams to ensure (Key Performance Indicators) are tracked and trends are reported within established time-frames
Responsible for creating the strategic training and development plan to ensure effectiveness of training programs and supporting initiatives of knowledge management tools and analytics
Manage Talent Development and Talent Management of staff
Oversee budget expenditures on major purchases up to 10K related to investments for Customer Service and maintain asset management
Work closely with the business units to provide input from the Voice of the Customer regarding content and platforms
Bachelor Degree or equivalent experience required; Master's Degree preferred
10 years of contact center experience preferably B2B and B2C
Prior experience with managing technical help desk support
Prior experience with on-line procurement systems
Prior experience with Process Re-engineering, Lean, and Six Sigma
Extensive knowledge of Microsoft Office suite and creating and delivery of presentations
Proven performance management, coaching and counseling skills
Customer Relationship Management/ERP experience ; SFDC preferred, call routing and IVR
Self-service channel management experience including Live CHAT and SFDC Knowledge preferred
Supply chain experience is preferred

Customer Support Senior Manager Resume Examples & Samples

10 years supporting social service programs
Minimum 5 years in customer support and call center, preferably in a public health, family support, and/or government services
Minimum 5 years in project management for government projects
Experience in child support enforcement, family support services, child welfare
Experience as or working with case workers
Experience with customer service center procedures and technologies, to include customer relationship management systems; quality control in a customer service center environment, and reporting procedures
Experience presenting achievements and serving as company liaison with government executives
Experience managing teams with significant budget and P/L responsibilities
Experience managing multi-lingual staff

Director Enterprise Customer Support Resume Examples & Samples

Direct managers and supervisors to ensure incidents maintain a certain level of quality, response timeliness is maintained, SLAs/OLA's are being met, and escalation procedures to be within our established guidelines
Ensure user feedback and experiences are included in strategic decisions made within and IT and RH lines of business in regards to technology and process
Support all customer impacting initiatives throughout the enterprise
Ability to assign, monitor, and report on projects assigned to team members
Bring major issues to the attention of Robert Half Leadership
Drive the development business case creations for enhancement investments that will improve the overall experience associated with our tech support services
Provide oversight and risk mitigation guidance for all ECS projects
Deliver against an investment strategy
Oversight of all ECS projects
Able to determine appropriate priority of reported issues through questioning and documented process
Ensure that all front line support incidents and requests from customers are addressed within agreed SLA
Review analytics and metrics to assist in defining Trends, Key Risk and Key Performance Indicators in efforts to identify and proactively address problems
Ensure proper documentation of all support incidents into our support team Incident Tracking Database
Work on complex issues where analysis of service quality is reviewed and used to enhance the tech support service model
Participate in the development of methodologies, techniques, and evaluation criteria for projects, programs, and people based enhancements
Proactively adapt to changing situations
Look for areas to improve and is proactive in researching best method to improve on needed areas
Proactively engage others for suggestions for improvement
Open to customer (both business and IT) feedback and actively engage leadership for issues and resolution suggestions in order to develop business case for investments in ECS
Direct and control activities of the Enterprise Customer Support department, inclusive of managers and supervisors. In addition to performing routine monitoring for any needed process training or coaching. Duties include
Write and deliver performance reviews
Build, gauge, and maintain an effective team
Coaching, development and performance management of staff
Recommend rewards and discipline for staff
Recommend hiring and firing of staff
Bachelor's or equivalent experience
8 - 10+ years of experience in the information technology industry with a minimum of 5 years in technical support management, including people management
Enterprise wide call-center technology and or process certification a plus
Experience with support matrix for help desk, deskside, network and system monitoring, and executive support
Background in the development and management of remote support groups, international support groups, and 24x7 support operations
Expertise in developing metrics to measure the effectiveness of technical support within the organization
Strong interpersonal, and communication skills with proven ability to communicate at an executive and business user level
Excellent organizational and planning skills
Must be a high-energy manager able to delegate and mentor effectively, and roll up their sleeves as needed to achieve results and/or demonstrate effective behavior
Solid experience in working with and managing large-scale vendors
Detailed knowledge of this service area allows for innovative concepts and promoting of new ideas

Customer Support Finance, Specialist FP&A Resume Examples & Samples

Partner with Customer Support (CS) leadership to formulate and implement appropriate management reporting metrics/tools and coordinate FP&A activities across the diverse portfolio of aftermarket activities
Track, report, and present performance against key metrics to CS leadership and DSS/CSS P&Ls. Accurately represent performance and variance analysis, including risks & opportunities, in the monthly forecast and annual plan inputs
Provide primary financial support to the Training & Supportability organization within the CS pillar
Lead various ACE initiatives to improve processes and work with the team to create/update standard work to increase efficiency, accuracy and timeliness of CS Finance deliverables
Liaise with off-site locations (DERCO and Helitech) to ensure alignment with planning and forecasting

Mgr Customer Support CEC Resume Examples & Samples

· Escalations from all executive and internal Sony contacts (top down) as well as escalations from the frontline and our social media touch points (bottom up)
· Ensure that customers are handled in a timely, professional manner with the company’s and the customer’s best interests at stake
· Oversee management of the Sony social media function, primarily the Sony Community and Facebook
· Manage escalations that arise from social media
· Oversee day-to-operations of frontline contacts via social media software and direct mining of key social sites by a team of 3rd party agents
· Resolve escalated customer issues and potentially negative issues that flare up on social media
· Determine when and what issues should be communicated to all levels of Sony management
· Provide analysis and feedback on how to prevent or mitigate escalations and negative incidents on social media in the future
· Monitor a high volume of product ratings and reviews to identify trends and report on what our customers are saying
· Summarize and communicate customer insights to product development teams and senior management

Customer Support Triage Analyst Resume Examples & Samples

Receive and distribute correspondence received within the department via fax, emails, and USPS mail
Receive and handle incoming calls when needed
Review, log and assign correspondence to the Case Managers within the department as well as identify all the concerns of the customer
Determine the risk of the correspondence received
Ensure timely acknowledgment of the correspondence received in accordance to Bayview’s Policies and Procedures
Special projects as assigned by Supervisor or Manager
Exceptional time management and organizational skills
Able to multi-task and manage multiple projects simultaneously
Must be a self-starter with the ability to work well under pressure
Attentive to detail and thorough with strong analytical skills

Supervisor, Customer Support Resume Examples & Samples

Supervise the day-to-day activities of 10-15 direct reports within the Customer Service Center; may perform the work of subordinates
Instill a customer service culture that drives a high level of both employee and customer SAT
Ensure appropriate staffing levels and manage schedules to ensure optimal coverage
Act as point of escalation. Interface directly with both customers and internal departments to advocate on behalf of customer needs
Deliver effective key management reports and project updates and progress reports for ACTIVE management
Understand the drivers of key metrics and proactively manage performance
Provide continuous feedback through coaching/mentoring to increase employee skill sets
Identify and develop leaders and stars within the team
Develop comprehensive training plans

Supervisor Customer Support Resume Examples & Samples

Responsible for the continued adherence to Service Level Agreements (SLA’s) and Key Performance Indicators (KPI’s) defined by the contractual requirements for each product and contract within the offering
Detailed understanding of the commercial breakdown of the offering, understanding what CSC are contractually obliged to do and what can and should be charged for based on the Client’s contract with CSC
Takes ownership for the continued maintenance of the Customer Product Master for the Products in your Offering
Point of escalation for Incidents, Problems, Service Requests and Major Incident Management (MIM)
Responsible for leading multi-disciplined teams on the resolution of Incidents, Problems & Service Requests where necessary
Timely recording, mitigation, management and where required escalation of any offering risks or issues impacting live service to the HE Offering Delivery Lead so resolution can be implemented limiting impact on Cost, Schedule & Quality
Consistently using and ensuring adherence to CSC, Account, HE and Service Management process and procedures
Responsible for ensuring accurate and consistent time recording
Ensuring that team members can support all products within the offering and that any resource/capacity issues based on call volumes are reported on and escalated to the HE Offering Delivery Lead
Ensuring that the Content Management process is followed and that Problems and Changes are actively scoped and delivered in scheduled software releases. Working closely with the account Content Manager and Product Leads
Ensuring the established process for Emergency and Unscheduled releases is adhered to and where appropriate within your offering ensure that software releases are actively deployed to Customers

Professional Customer Support Resume Examples & Samples

Ensure that customer raised issues are diagnosed and resolved within contractual/agreed timeframes and to current best practice standards
Performs investigations in accordance with the quality procedures
Participates in and supports processes of Incident, Problem and Change Management
Participation in the 24X7 call out rota
Technical review of new scripts and changes
Maintain & manage the BAU scripts
Technical Support for 1st of types/ upgrades/ new major deployments
Create and maintain support documentation for Pathology applications
Knowledge of MUMPS programming language and InterSystems Cache would be an advantage
Knowledge of HL7 Messaging structure
Ability to write SQL queries and statements as necessary as part of the day-to-day support activities
Knowledge of Oracle and SQL Server databases would be advantageous
Knowledge of scripting Visual Basic
Demonstrate flexibility in response to ad hoc changes in workload demands or location
Strong collaborative approach to work
Previous customer facing experience
Possess an understanding and practical knowledge of the installation and subsequent support of complex IT solutions
Proficient in Microsoft Office MS Word and Excel
It is anticipated that the Customer Support – Pathology role holder will be educated to college or degree standard or equivalent level but this is not essential as emphasis is placed on relevant experience
Ideally has demonstrable and proven experience of working within a highly pressurised support environment delivering Customer IT services
Practical experience of implementing change is advantageous. It would be desirable for this to be in the context of ITIL
Experience of the Healthcare solutions used within the UK market is desirable
The Consultant will be a person of integrity who takes responsibility and exhibits ownership for actions, project and systems
Able to be flexible and to adapt to, and initiate change they will be constantly seeking opportunities for continual improvement. In managing change takes the initiative, acts with confidence, is capable of working with minimal direction
Works productively in a high pressure environment
Relates well to people at all levels. Establishes good relationships with customers and staff that reflect CSC core values and acknowledges the contribution made by individuals
Displays appropriate standards of behaviour. Listens, consults others and communicates proactively
Has a ‘hands on’ approach and a ‘will do’ attitude
Escalates to management when appropriate
Speaks, writes and presents clearly, fluently and succinctly avoiding the unnecessary use of jargon. Expresses opinions, information and key points of an argument clearly and logically
Focuses on customer needs and satisfaction. Sets high standards for quality and quantity. Seeks the root cause, promoting a problems solving mentality within the team
Keeps an open mind. Demonstrates a rapid understanding of newly presented information identifying critical issues with ease and clarifies understanding within the team
Shows some financial awareness and understands the concepts of profit, loss and added value
Willingness to travel to Customer Sites
Regularly available to work outside normal office hours and at weekends
Complies with and enforces policies, procedures and the legal obligations and safety requirements of the organisation
Generates enthusiasm and interaction among team members and with customers. Adapts interpersonal style to suit different people or situations, maintains a positive outlook at work and arrives punctually for work and meetings

Representative, Customer Support Resume Examples & Samples

Input orders for high volume accounts in an efficient and timely manner. Provides order fulfillment for low volume accounts
This includes processing orders, providing on-going customer support , and resolving problems
Maintains effective communication to provide on-going information flow as it relates to sales, promotions, and problems to ensure accurate billing and shipments
Duties could include some level of technical support for ecommerce and/or customer website maintenance
Assists Team Lead with daily activities and special projects as needed. Processes and maintains EDI data and orders
This involves keeping cross reference tables up to date so order will process when received and resolving problems as needed to ensure orders that are received via EDI are processed in a timely manner
Keys purchase orders
Good communication skills (written, oral)
Basic computer skills with knowledge of Excel and Internet
Ability to follow through until task completion
Good organizational skills with the ability to multitask
Positive attitude and ability to work well with others

IT Customer Support Resume Examples & Samples

Providing the highest standard of customer service to new customers and guiding them through the integration process
Poviding customers with expert advice
Manage inbound support queries via telephone & email for both new & existing customers
Solve any technical issues arrising
Document details & accounts using internal systems
A degree in an IT-related discipline
Knowledge of programming languages such as Perl, ASP/VB, PHP and Java
Knowledge of Operating Systems such as Windows NT/2000, Linux, etc
Strong Spanish & English Skills

Customer Support Resume Examples & Samples

Provide Level 2 and 3 support through assessing and assigning Help Desk request via telephone and email, ensuring that all trouble tickets are handled in a controller manner while interfacing with the user community
Identifies trends and recommends system improvements, while working with Technology engineers on best practice
Act as an escalation point for the Customer Support and Help Desk team
Participate in multiple simultaneous IT projects and assist staff in obtaining technical alternatives and setting targets for generating deliverables
Participate in managing AEG workstation standards, images, packages and associated technology
Participate in account management using MS Active Directory and Exchange
Provide excellent customer service via telephone and in person
Demonstrate excellent verbal and written communication skills
Excellent interpersonal skills for interaction with internal and external staff
Participate with other task, assignments or projects
Additional duties as assigned by manager or manager’s designee
High level of knowledge of Windows 7 and MS Office suite, with a strong focus on Outlook
Strong working experience with troubleshooting basic TCP/IP issues, packet captures and traces
Experience supporting Anti-Spam solution. Symantec Spam Manager or Message Labs is a plus
Ability to work effectively in a team setting as well as independently with minimal error and guidance
Excellent organizational and project management skills, including ability to organize time and work on multiple tasks and follow through to completion of task or project,
Ability to lift and carry computer equipment
Ability to develop and maintain positive working relationships
Knowledge of PowerShell and other automation frameworks
Stays abreast of current equipment, services, supplies, hardware and/or software in order to make recommendation on software/hardware upgrades and/or enhancements
Ability to work independently, as well as in a team environment
Minimum of 3-5 years of experience with a help desk ticketing software (ex: Altiris)
Minimum of 5-7 years of experience in technical position with primary responsibilities in user support in a Microsoft environment, which includes Windows XP / 7 and Office 2003/2010/2013; O365 is a plus
Minimum of 3-5 years of experience managing Active Directory objects within Windows 2003/2008/2012 server
Minimum of 5-7 years of experience in a technical position in a facility with standard network and server environment: of TCP/IP protocol, DNS, DHCP, WINS

German Customer Support Resume Examples & Samples

Assist in the resolution of advertiser issues including campaign performance, product bugs, invoicing and credit as well as drive productivity and best practice
Work with local, regional and global cross-functional teams to share, establish and improve best practices and procedures
Educate customers on client's advertising processes, tools and products
Manage customer web pages in term of educating the clients on advertising issues, answering their queries and adhering to compliance and product related issues

Director of Sales & Customer Support Resume Examples & Samples

Identifies and communicates key responsibilities and practices to ensure the organization promotes a successful attitude, confidence in leadership, and teamwork to achieve business results
Supports the implementation of company programs, procedures, methods and practices to promote REI key messages
Challenges and inspires employees to achieve business results
Ensures employees adhere to legal and operational compliance requirements
Oversees training and development of employees directly and indirectly managed and makes effective staffing decisions
Conducts and ensures the completion of performance reviews
Provides coaching, direction and leadership support to employees in order to achieve department, company and customer results
Establishes and maintains visibility within the department
Monitors operational statistics, reports trends, variances and issues, and takes appropriate action
Develops business plans and executes strategies to achieve REI’s sales, service, and profitability plans across the digital and physical experience
Champions the REI vision to be a leading omni-channel retailer by championing the Voice of the Customer that informs and influences across organizational functions
Develops operational and systems strategies to support delivering the best customer experience in the most cost effective manner for our members
Partners across Retail, IT, Marketing do integrate and implement programs and systems for member value
Implements and utilizes best practices and LEAN Six Sigma to optimize processes and reduce inefficiency
Recruits, selects, trains, and develops top talent for the organization
Develops industry expertise by understanding trends and developing strategies to improve contact center and multi-channel operations
Committed to delivering the highest possible customer service across all channels
Understanding and utilization of Social Media platforms to drive overall engagement with REI
Demonstrates passion and commitment to the outdoors and extending REI’s knowledge and expertise to inspire our employees and customers
Analyzes and synthesizes reporting and metrics to effectively guide operations and communicate with executives

Customer Support Co-ordinator Resume Examples & Samples

Generate detailed quotations by complying with cost policies and terms and conditions and by applying discount based on agreement with external engineer and management
Organise the A&Q email inbox by monitoring and distributing emails to the correct Applications Engineer to assist in minimising the backlog of quotations and keep within agreed timescales
Process Sales Engineer and customer enquiries through email and telephone by creating quotations, sending documents and responding to sales related enquiries with advice and guidance provided from the Application engineers
Build, strengthen and maintain effective customer relationships (by telephone, emails and visits) gathering market and customer information in order to increase company's sales figures and penetrate the pipeline
Maintain and exceed customers' expectations with a high quality response to all customer enquiries; finding solutions, delivering detailed and accurate quotations, including equipment selection and availability
Proactively build and strengthen relationships with External Sales colleagues working closely together to deliver a high quality services to our customers
Regularly review the systems within area of responsibility to identify opportunities to make improvements
Ad hoc duties as required by the Application Support Team Leader
Good level of education required, minimum GCSE Grade C in English and Maths
Prior experience in a technology focused company would be advantageous
Familiarity of the air conditioning market, construction or a technical business would be advantageous
Good clerical and numeracy skills
Computer Literacy and IT skills - especially in MS Office packages and ability to learn computer software such as SAP/CRM
Ability to work under pressure and maintain accuracy
Flexible, outgoing and confident individual who is able to work in a busy environment
Good communicator who possesses strong customer services skills through face to face and telephone contact
Customer focussed with a proactive can-do attitude who can prioritise to meet tight deadlines
Ability to build and maintain relationships, both internally and externally

Customer Support Resume Examples & Samples

Familiarity with Turret phones or other large multi-line phone system
Ability to handle several calls at once and take concise and accurate messages
3+ years of prior experience in customer service
Specific knowledge of financial regulations or investment products
Comfortable working in a fast-paced environment
Familiarity with Microsoft Office programs

F & PWC Customer Support Engineering Product Line Manager Resume Examples & Samples

Lead team that provides technical support for the F117 and PW4062C fleet
Represent Customer Support on USAF Safety Investigation Boards (SIBs)
Driving timely and effective root cause investigations and corrective action implementation
Manage Safety issue corrective action implementation
Lead effort of Maintenance Awareness Briefings for worldwide customers
Lead the Propulsion User’s Conference and Propulsion Technical Meeting for Boeing/USAF
Provide technical support and issue resolution for Depot activities
Develop technical and program proficiencies for F117 and PW4062C team
Lead the F117 and PW4062C Safety & Reliability program for Customer Support deliverables
Represent Customer Support at Boeing and Customer technical and program meetings
Drive the development and integration of Customer Support Engineering processes/value streams
Maintain flight test and EIS readiness for Tanker (PW4062-C)
Provide functional and strategic leadership at program meetings
Lead the transition and execution of F117 Engine Sustainment Support contract

Senior Analyst, Customer Support Resume Examples & Samples

Respond to and resolve escalated customer support requests via email, chat and phone. Escalate to management as needed
Review customer data, CSAT scores and trends to help identify and improve troubleshooting steps. Monitor and track resolution of customer problems and issues. Work closely with product engineers and stakeholders to provide proactive recommendations on how to improve first contact resolution in efforts to reduce customer contacts
Serve as a Customer Service Subject Matter Expert (SME) and provide refresher training and mentoring to Tier 1 agents as needed. Create and keep current policies and procedures. Perform ongoing review of customer facing FAQ’s and Agent prepared responses and update where necessary
Notify and train team members when policies and procedures are updated

Buss SA M-commerce SW Operations Customer Support Resume Examples & Samples

Provide support in technical query and trouble shooting problems reported by customers
Register trouble report towards R&D
Take emergency duty and support on critical cases
Summarize the problems founded and provide preventive action proposals
Collect feedback from customer side and submit to R&D Program to continue improving product
Continuously update knowledge base
Participate in customer project activities such as FFI, FNI and FOA activities
Close collaboration with R&D and participate in knowledge transfer activities, typically LSV and test
Excellent technical M-Commerce Product Portfolio knowledge or from similar areas
TR handling and Requirement Management Knowledge
High degree of Customer and Business Understanding
Initiating and Driving Action
Collaborative, Relating & Networking
Product Development Knowledge
Delivering Results and Meeting Customer Expectations
Good Communication and Presentation Skills in English
University degree BSC, MSC or equivalent
LI-SS2
J2W:MON2:SE

Customer Support Business Analysts Resume Examples & Samples

Performs contract analysis, quality controls of contracts, manual billing, invoicing, and validates accuracy of billing calculations performed by the system
Create new accounts, order placement and product advocacy
Acts as the main point of contact to customers and account teams to address questions related to billing, order placement and customer services issues via phone or e-mail
Builds strong relationships with customers
Effective communication
Analytical skills
Interpersonal abilities
Ability to multitask and work under pressure
Excellent follow up ability
Adaptability and flexibility
Learning aptitude

Customer Support Resume Examples & Samples

Customer Issue handling
Knowledge Management Tool (KCS) Coaching
Position Qualifications
Understanding of Customer Service Request (CSR) / TR / Metis / EKB
Understanding of CSR escalation to next support level
Extremely good knowledge of OSS-RC and ENIQ Solutions with Hands-on experience
Working knowledge of various OSS-RC and ENIQ knowledge applications
Knowledge of EU installation and small upgrades within OSS-RC and ENIQ Tracks
Efficient in troubleshooting FM, PM, CM, PLT technical areas of OSS-RC
Fair knowledge of ENIQ Events
Basic knowledge of XMATE, OSS Navigator & Optimi
Independent in handling / troubleshooting all OSS and ENIQ CSRs
Very good understanding of OSS X86 Blade solutions
Able to check various upgrade paths and prerequisite of upgrades
Extremely good knowledge of Solaris and Linux OS
Extremely good knowledge of VxVM, VCS and Netbackup
Knowledge of SAN fundamentals
Knowledge of IP Fundamentals
Good knowledge of Symetac SFS
Scripting knowledge e.g. Shell, Perl or Java
Good in CRM
Fluency in English Speak
Knowledge of French, German or Spanish will be added advantage
Handle all severity CSRs (emergency, high, medium, low)
Escalate the CSRs to Tier2 within defined timelines in case not able to fix it
Ensure CSR escalation to Tier-2 should not exceed beyond 20%
Competence Buildup of the team / Mentor the team for OSS and ENIQ knowledge and troubleshooting
Attend various customer meetings
Automate the day to day work as much as possible

Supervisor Customer Support Resume Examples & Samples

Call Center Management Experience
Life Insurance experience
Employee coaching and training (Developing Direct Reports/Others Experience,Coaching and Mentoring Experience, Motivating Others Experience)
QA experience

Customer Support Resume Examples & Samples

At least 5 years IT experience gained in a large multiple outlet organisations
Strong experience in managing Desktop (2nd-3rd line) / IT Support teams
The successful incumbent should ideally have held at least one similar position in a large, time-sensitive environment such as retail, supply chain or within a service provider, and be able to demonstrate a successful track record in IT Service Delivery preferably in a North American or Global culture

Customer Support Intern Resume Examples & Samples

Answering phone calls from students and parents looking to add funds or ask questions about their transactions
Organize the office by filing and straightening up general work centers like the mailroom, conference room, etc
Database cleanup to update any outdated client information
Mailing of brochures and statements using our Folding/Inserting machine as well as our Mailing meter
Reporting and data management for clients
Knowledgeable in Excel
Demonstrated strength in analytical and problem solving skills
Ability and willingness to learn quickly
Ability to work independently, exercise discretion, and multi-task in a highly dynamic environment
Background in content/knowledge management, digital asset management, as well as with education related technologies

Customer Support Resume Examples & Samples

Team leadership - responsible for the Client Support Team in Japan as well as having responsibilities regionally
Work closely with clients across the Financial Services industry, analyzing issues across all the different product lines and making resolutions to ensure the organization gives the best possible service to our growing customer base
Analyse technical, functionality and pricing queries and come up with timely solutions
Manganese and lead the team, completing training and providing them with realistic targets to ensure success
Work closely with senior management to ensure problems are escalated and the company's products and services match closely with the needs of the market
Come up with innovative solutions to how the team will continually improve levels of service and efficiency
Good understanding of financial markets and experience working with financial services clients
Knowledge of financial services technology
Experience using CRM systems
Experience managing projects

Associate Analyst Customer Support Resume Examples & Samples

Provide first level support for all application software located at the facility
Responsible for the roll-out of new hardware and software
Provides technical software and hardware direction, support and training on hardware and software use in response to client requests
Provides primary support for all applications in their location(s). Understands the business processes associated with the application and knows what IT or business associate can help resolve the problem
Keeps management informed of unresolved issues or problems that may need special handling
Follows departmental procedures and assists in recommending new procedures for improving work flow
Adheres to applications security procedures and Sarbanes-Oxley requirements
Demonstrates a good understanding of software installation and configurations
Demonstrates an intermediate knowledge of the business processes at the location(s) supported
Demonstrates ability to provide excellent customer service and to form strong working partnerships within IT and within the business community

Global Customer Support Resume Examples & Samples

Consolidation of fleet operational data and structure
Operational data analytics, reporting, and presentation
System maintenance, enhancements and training to user base
Establishment of fleet reliability dashboard, metrics and reporting tools (e.g. Spotfire)
Communication with Field Reps on a regular basis to ensure process, system and data requirements and issues are addressed in a timely manner
Defining project plans and working to agreed upon milestone dates
Providing project status to both supervision and internal customers
Responding in a timely and professional manner will all internal / external customers
Balancing internal customer needs with adding value to the business
Documenting FOA processes to ACE Gold standards and actively managing. Collect and report feedback (MFA) and quality (QCPC) data and be the focal for identifying issues and driving to closure

Customer Support On-boarding Representaive Pwd-trusteer Resume Examples & Samples

Multitasking, productive and sedulous
Basic technical skills
Experience working with customers via emails/calls/web-based presentations – an advantage

Global Customer Support Resume Examples & Samples

Lead eCommerce portal projects and continuous improvement initiatives
Coordinate with the business and IT to support customers with eCommerce applications (eSpares, eTooling, eInvoicing and Shopping Carts)
Execute customer support strategies for the current and future eCommerce enhancements
Align with IT and business on new ecommerce application design and upgrades
Benchmark and collaborate with IT on ‘next decade’ customer portal solutions
Build IBM Web Sphere competency within Online Services group
Manage multiple portal projects, ensure on time delivery, acceptance testing, training and deployment
Establish sustainable level 2 support for eCommerce applications
Interact with internal and external customers to troubleshoot issues
Customize existing applications and maintain valid documents on eSpares
Support customers with access, registration and general usage of online services customer portal
Ownership of the company setup, portal uploads, landing pages and analytics on the portal
Responsible for eCommerce governance
Utilize ACE tools to identify trends in order to find root cause and implement corrective actions

Customer Support Assistant Resume Examples & Samples

Receive customer purchase order information and enter requests into SAP in accordance with operational procedures and service level agreements
Process order related data from customer and AMD requests efficiently and accurately into various systems
Understand terms, conditions and account instructions for each customer in order to change, cancel, or maintain orders
Communicate complete order entry and returns procedures and requirements to a customer
Create Distributor Price Agreements (DPA) to enable end customer pricing and resales
Understand Return Material Authorization (RMA)process to properly create and route returns from customers to AMD
Create and refresh basic reports and forward to required individuals and teams
Assist in creating and supporting customer interaction with automated portals
Adhering to and enforcing operational procedures
Administers global processes and reports
Responsible for supporting strategic and complex customers
Education: Secondary school graduate or equivalent; 1-2 years of related experience preferred
Ability to work within a diverse global team with members that will have varying job functions and communicate among teams
Data accuracy, and attention to detail in regard to time sensitive work
Basic computer skills (Microsoft Office) required
Knowledge of order management systems (SAP) preferred
Ability to manage several unique customers with specific service requirements
Organizational skills and experience administrating multi-step processes

WDG Finance Manager Windows Customer Support Analytics Resume Examples & Samples

Create & maintain the Windows financial modeling for Windows customer support investments; including cost efficiency, framing the financial impact of OS updates, and cost per user framework
Partner with Windows Marketing, Microsoft Customer Support, and Windows MAD finance to drive an accurate long-range forecast model & driving efficiencies thru the process
Support the Universal Store Membership team and model the impact of investments towards incident deflection & external resource efficiencies
Contribute performance insights to monthly close and quarterly forecast cycles to drive management accountability on cost efficiencies
Ensure financial processes are executed in conformity with policies (MAP/GAAP) and compliance with MS Policy and SOX
Bachelor degree in accounting, finance, or related field
5+ years of proven experience in financial planning, analysis, controllership or business analysis. MBA/CPA preferred
Ability to work collaboratively cross many teams, with strong leadership and business partnership capabilities
Ambitious, self-starter with the ability to independently manage priorities and projects
Strong intellectual horsepower to take on challenging complex problems and passion for process improvement
Advanced user of Excel

Service Desk / Customer Support Resume Examples & Samples

Interfaces with end users to resolve basic problems concerning system functions reported through a problem ticket. Reviews information provided and diagnoses issue based on established, routine procedures and scripts. Resolves problems by following basic scripts
Experience working with company products and operating systems
Experience working with solving computer-related technical problems
Basic interpersonal skills to interact with clients and team members
Basic analytical and problem solving skills

Professional Customer Support Resume Examples & Samples

Performs systems modeling, simulation and analysis to provide appropriate software solutions
Designs and develops compilers, assemblers, utility programs and operating systems to meet client business needs
Provides input for documentation of new or existing programs to ensure information accessibility, as required
Participates in designing, developing, troubleshooting and analyzing software programs that operate with hardware systems
Assists in customizing purchased applications and assists in maintaining program libraries and manuals based on research and customer needs
Provides feedback and reports to management on the status and availability of software and hardware to ensure proper functioning
Works with customer(s) to provide hands-on first level support
Bachelor's degree in computer science, management information systems, or related field preferred
Zero or more years of experience in software engineering or operating systems programming
Experience working with design and coding languages
Experience working with software design principles
Experience working with computer hardware
Analytical and problem solving skills for design, creation and testing of software
Communication skills to interact with team members and support personnel

Ah-phone & Chat Agent Customer Support Resume Examples & Samples

Ability to work between the hours of 7 AM – Midnight, Monday through Sunday
2 years experience in a Customer Service role
Ability to work successfully in a call center environment (sitting, talking with customers in a repetitive, regimented environment for an 8 hour shift)
Exceptional written communication skills
Demonstrate strong conversational skills
Ability to work independently yet is a team player

Supervisor Customer Support Resume Examples & Samples

Meet monthly key support center performance goals for customer satisfaction, quality, productivity and key performance metrics
Ensure that customers’ questions and problems are resolved properly and quickly
Drive business initiatives to improve customer experience (Process and business reengineering)
Extensive expertise in developing metrics to measure the effectiveness of technical support within the organization
Familiarity with systems operations and management environments within large enterprise customers and/or service providers is desirable
Good communications and interpersonal skills

Customer Support Resume Examples & Samples

Focus efforts to meet or exceed defined performance criteria
Review reports, logs to ensure any issues are logged, tracked and resolved in a timely manner
Work with other departments (Sales Support, IT) as required to ensure continued maintenance of accurate customer and contact information in the database
Knowledge of Salesforce, database concepts and terminology, Internet software
Previous testing or data validation experience is desirable
75308BR

Inbound Banking Customer Support Resume Examples & Samples

Desire to provide exemplary customer service
Working knowledge of MS Windows or MAC and Internet browser usage
Provides extraordinary service
Pre-employment background, credit, and drug screen are required

z International Customer Support Resume Examples & Samples

Provide excellent customer service
Ensures adherance to schedule and availability for customers
Continually improve processes to enable business to deliver faster and improve customer service proposition
Ensure no losses due to poor governance

French Banking Customer Support Dublin Centre Resume Examples & Samples

Before you start, you will be fully trained for the role on banking, customer service and communication techniques
Dealing with business clients in relation to banking products, registering new customers, completing and checking on compliance requirements
Working in an international and dynamic team with excellent working atmosphere
Complete fluently in French and English in speaking and writing
Previous customer service or call centre or technical support experience
Previous experience in banking or financial service company
Professional manner
Interested in working for international financial services organization

Professional Customer Support Resume Examples & Samples

Analyzes inquiries through use of personal knowledge of the particular functional subject matter. Augments knowledge with reference materials as needed
Contributes to a shared knowledge database to facilitate response consistency and to document complex issue resolution
Four or more years of functional area experience (i.e. finance, human resources, procurement, information technology, etc.)

Service Desk / Customer Support Resume Examples & Samples

Verifies appropriate work authorization has been obtained by the client and company. Ensures compliance to established standard procedures throughout the project life cycle
Monitors and analyzes, on a proactive basis, moderately complex queue data to ensure achievement of contract and internal service level agreements and project commitments. Offers options and advice to project managers to resolve issues
Verifies that required closedown activities are completed before closing service requests. Identifies, communicates and escalates issues when necessary
Assists in coordinating the implementation of workflow management processes at new accounts
Four or more years of work flow or industrial engineering experience
Experience working with project management methodology including work authorization, project planning, control, and assurance methodologies
Experience working with a defined internal company process framework as well as client business practices, policies and procedures
Experience working with project management software, as well as email, word processing, database, presentation and spreadsheet software (macro coding, pivot tables, and charting functions)
Willingness to travel

Customer Support Assistant Resume Examples & Samples

The Customer Support Assistant is the primary point of contact for GE Aviation Hungary customers, including GE facilities and external partners issues relating to total order management including cash collection activities. Follow an individual work plan, meet day-to-day short-term objectives, and resolve issues through immediate action or short-term planning
Understand all Customer Special Requirements, communicate to those to multiple levels and follow up with those responsible for all accurate and complete fulfillment
Responsible for customer contract flowdown & maintenance in every aspect (pricing, contract terms, contact details, quality requirements, documentation requirements, etc.)
Manage customer orders from arrival until cash collection
Provide customers with accurate status updates based on production commitments
Contribution to the annual sales forecast
Past due control
College or university degree or equivalent experience
Significant work experience in a customer facing role or a multi-cultural environment
Good communication skills at multiple levels, open minded towards different cultures
Ability to perform in a team environment & ability to prioritize between important / urgent
Fluency in English and Hungarian
Integrated Management System knowledge (SAP preferred)
Work experience in a in a global customer service position

Senior Analyst, Sales & Customer Support Resume Examples & Samples

Compiles and analyzes business data and metrics using MS Access, MS Excel and SQL tools
Develops and/or refines data collection and analysis tools to challenge the status quo, measure and manage processes or business metrics
Delivers verbal and written reports of projects or managed business processes using MS PowerPoint and MS Word to document and present the work content
Aggregates and analyzes data from multiple systems to solve complex problems and identify process improvement opportunities
Designs and develops standard reports for key performance metrics and analysis
Utilizes IVR data and call disposition codes to identify issues/opportunities, complete root cause analysis and communicate recommendations to leadership team and cross-functional business teams
Develops and facilitates the creation of RFP projects and process
Delivers input for new systems or process requirements
Monitors costs or service level agreements with internal and/or external clients
Negotiates contracts and service level agreements
Schedules and Manages Vendor Account Management activities at least once per quarter
Develops and makes changes to strategy or process based upon data analysis and/or process testing
Assists in the development of new business strategies
Identifies and leads future strategic projects
Manages medium to large projects of a more complex nature; often in concert with Manager
Creates communication pieces to educate and engage partners in project, process or change management efforts
Assists junior team members with aspects of their work
Leads moderately complex aspects of a project and supports managers in leading more strategic efforts
Works independently to solve problems without assistance

IT Business Analyst, Customer Support Resume Examples & Samples

Familiarity with SaaS solution
Demonstrate strong communication and negotiation skills
Knowledge and Skills Required

Customer Support Leader Resume Examples & Samples

Develop strategic deployment projects in driving improvements to customer service
Develop key relationships with senior leaders and cross functional teams to influence and drive cultural changes
Lead, coach and train an efficient and effective customer care organisation/team
Establish and monitor key metrics to deliver objectives and enhanced customer experience
Manage global order management and product fulfillment process
Drive supply resolutions with Integrated Supply Chain to ensure customer order fulfillment targets met
Sponsor key team members to deliver strategic projects in process improvements
Fully engage with internal teams to drive common processes and deliver customer expectations
Develop structured customer issues, escalation and resolution process
Drive improved sales forecasting to support improved supply performance
Assigning ownership to relevant functions and track escalation resolution response times
Developing successful customer driven teams, ideally involving electrical / mechanical products and long term customers
Working in matrix organisation
Driving change management
Influencing at all levels within organization
Driving process excellence to enhance business growth / savings

Customer Support Leader Resume Examples & Samples

Sales Order Processing: Over all Supervision to meet Customer requirement with deliver on time
Material forecasting: Working with Business Leader, Sales Leader, SIOP Leader, ISC and Marketing Team to achieve month on month target
Generating various Sales MIS daily, weekly and monthly e.g. Revenue Customer wise sale, Item wise monthly sales and tracking the same vs AOP, Daily sales report, Daily score card with booking, revenue

Rail Customer Support Technical Lead Resume Examples & Samples

Bachelor’s degree from an accredited university or 2 year degree from a technical institution with at least 4 years’ experience in software/computer science or High school diploma/GED 10 years of experience in software / computer science
Expertise in installation & troubleshooting software products built on platforms similar to Unix/Linux
Expertise in both client and server end troubleshooting of field installation of software products
Ability to learn new products, configurations, tools and techniques fast along with the ability to share the acquired knowledge with both internal and external customers
Expertise in Microsoft Office Products (Word & Excel), Microsoft SQL
Bachelor’s degree in Software / Computer Science is preferred
Ability to work effectively with minimal supervision
Strong customer service mindset
Prior field engineering experience is preferred
Prior project management experience is preferred
Communications networking background
Prior electronics repair experience is preferred
Prior experience analyzing data driving recommended changes
Knowledge of Rail Road industry products a plus
Lean Six Sigma experience a plus
Working knowledge of computer operating systems

Senior Customer Support Lead Engineer Resume Examples & Samples

Debugging and appropriate debugging tools usage skills in general TCP/IP net-working, UNIX and/or Windows Operating systems, HTTP protocol and re-quest processing, SMTP, etc
Proficiency in HTML, DHTML, CSS, XML, AJAX, Apache & IIS
Experience and ability to conceptually understand the implications and propose architectures for large Web based solutions of different sizes – their implications on the solution concept and development, as well as the impact of caching and other performance related measures
Either a Bachelor or Master’s degree in Computer Science plus 4-6 years’ experience in the Web and/or ECMS technologies space

Director of Customer Support Resume Examples & Samples

Lead and demonstrate superior technical and procedural excellence while independently managing difficult customers and complex escalations
Understand Pega products functionality and how customers use them to drive effective customer-based solutions
Continually seek opportunities to increase customer satisfaction and deepen client relationships
Provide senior management with regular status reports and alert management of any problems or potential service problems, as appropriate
Develop and maintain well-organized customer relations team to effectively support business objectives while maintaining a highly productive work environment
Ensure service levels are maintained at all times and constantly seek ways to improve the delivery of customer support
12 years+ of experience in a product support, development or troubleshooting capacity
Master’s Degree in Engineering/Computer Science
5-8 years’ experience in leadership roles with remote teams
Ability to rapidly gain in-depth knowledge of existing and new Pega products
Excellent verbal and written communication skills, including poise in pressure situations
Ability to advise, train, and mentor team members on customer issues resolution
Strong leadership skills and qualities
Strong decision making and problem solving skills
Ability to promote a shared vision of success, translate that vision into an operational plan, and work collaboratively and cross-functionally to achieve a positive outcome in the face of obstacles, challenges and set-backs
Ability to secure commitment and steer direction through influence, negotiation, and inspiration
Knowledge of J2EE architecture and application servers (Websphere, Weblogic, Tomcat, or JBOSS)
Knowledge of database administration (Oracle, MSSQL,UDB or DB2)
Working knowledge and experience with Javascript, SQL, and CSS/HTML
Knowledge of Operating Systems (specifically Windows, AIX, Solaris, Linux, zOS)
Knowledge of Communication protocols and technologies (SOAP, MQ, JMS)
Experience with Agile software development

Customer Support Consultant Resume Examples & Samples

Being the first point of contact for enquiries from BP’s commercial and retail and customers, interacting with customers in a professional, friendly and results-focused manner
Meeting your individual KPI’s and contributing positively to achieving team targets
Provide a level of customer service consistent with BP’s core values and service level agreements
Performing administrative tasks as required
Assisting with non-core functionality projects and participating in occasional outbound campaigns
Demonstrated ability to effectively manage the end to end customer experience
Highly developed written and verbal communication skills
Demonstrated ability to work well in both team environment and autonomously

Customer Support Tech Senior Associate Resume Examples & Samples

Understands customer's issues and demonstrates real concern
Establishes credibility quickly by following up and taking initiative
Defines problems quickly and resolves majority of issues within specified timeframe
Demonstrates creativity in generating solutions
Proactively translates technology into a business solution which addresses a problem not expressed by the customer and enhances the business result
Must be able to multi-task and handle all LOB skills. Must be able to work with minimal supervision

Business Leader, Customer Support Resume Examples & Samples

Oversee and manage product delivery for a range of MasterCard products and solutions for India, working with the country and account managers and market development team to prioritize these initiatives, and with other internal MasterCard functions when required
Demonstrate strong management skills and the ability to absorb and apply operational information to business solutions
Provide documentation of current processes, improvements to existing processes, and apply existing support knowledge to build out support models for new products and services
Provide thought leadership in transaction processing, eCommerce and Mobile Commerce and an advisor to our business partners
Conduct trainings and workshops for internal and external stakeholders
Provide product and pre-sales support, to become a subject matter expert in a range of MasterCard products and solutions, and work with customers to plan effective program implementation

Senior Professional Customer Support Resume Examples & Samples

Assists less experienced staff in developing appropriate responses
Bachelor's degree in business management or related field preferred
Six or more years of functional area experience (i.e. finance, human resources, procurement, information technology, etc.)
Experience working with organizational functional and personnel

Customer Support Resume Examples & Samples

Help customers troubleshoot and navigate through processes and bugs regarding the HubSpot software in an articulate way over the phone
Assist HubSpot software customers with varied skill levels (from digital natives and digital tourists) to implement successful inbound marketing initiatives
Use your resourcefulness to team up with internal Development to assist our customers with HubSpot software set-up
Take ownership of technical issues and take our customers' problems, puzzles, bugs etc. through to completion from beginning to end
Learn to follow and maintain a streamlined bug filing and resolution process
Spread the love. Regularly document troubleshooting and problem resolution steps so the rest of the Services team – and our customer base – can learn from them
0 - 2 years experience in customer service environment
You like to tinker and have an innate interest in technology
Your friends describe you as independent and reliable
You thrive in a versatile and dynamic team environment
Always ready to help others and be helped
You can drive your own boat: the ability to fearlessly use the resources at your fingertips to resolve technical challenges especially when you don't know the answer

Customer Support Assistant Resume Examples & Samples

Good experience in working in Repairs (Part 145)
Good working knowledge of certification requirements EASA/8130 etc
Proven record in using and driving Lean Manufacturing Techniques and working/leading in high performance teams
Good Excel working level
Ability to understand contractual requirements

VP-customer Support Resume Examples & Samples

Define the new Customer Support organization, its terms of reference, scope and operating model
Define the new customer engagement model for product and service support
Develop and implement a comprehensive change management plan, including internal and external communication and stakeholder management
Provide effective leadership for the Customer Support organization globally. Motivate a high performing team; attract recruit and retain top talent; communicate and engage effectively with the global team
Ensure the services being provided to clients are of a high quality and meet agreed KPI metrics and track this on a monthly basis
Institute plans and programs to maintain and/or enhance our competitive market position
Ensure all practices are carried out under GBT policies and procedures, industry requirements and within the guidelines of client contractual agreements
Work in close partnership with key business partners in Sales and Client Management and GSD operations
Liaise directly with customers as required, on support issues from sales to client implementations to ongoing business as usual activities
Contribute to the leadership of GSD globally outside of the immediate area of customer support
8 or more years of senior management experience managing service and technology support activities
Travel industry experience is desirable but not essential but you will have worked in a large, global matrix organization
Strong leadership skills with the ability to lead and engage employees in a heavily virtual environment. Ability to bring teams together with a common aim and mission
A track record of successfully managing complex global change projects
Strong relationship and stakeholder management skills. Ability to partner with operational peers and client management/sales team to develop win/win solutions for customers and operations
Knowledge of sales, client management and supplier management functions

Customer Support Center Team Manager Resume Examples & Samples

Provide oversight and leadership to ensure the achievement of key metrics (parts pending, service metrics, inspection scheduling, dispatch effectiveness/efficiency, response time, etc.)
Initiate and contribute to process improvement initiatives and projects that positively impact the overall effectiveness of the National Dispatch Center
Role model effective leadership behaviors for team members
Develop, coach and mentor team members to demonstrate change agility, customer service and operational excellence
Provide team members with monthly, comprehensive qualitative and quantitative performance feedback
Identify, develop and support the coordination of training programs as needed
Work closely with all staff members and peer supervisors to ensure effective coordination of workflow
Effectively facilitate resolution of escalated issues
Prefer 1-2 years of management or supervisory experience in dispatch/call center environment
Business experience must include a job history of increased responsibility, autonomy and independent judgment
Demonstrated ability to perform and provide results in a fast paced, team-oriented environment
Composed and effective in changing, complex work environment
Strong internal and external customer focus
Strong coaching and development skills
Has successfully demonstrated the ability to motivate others
Ability to interpret and analyze data to effectively implement improvement plans

IT Service Desk / Customer Support Resume Examples & Samples

Provide technical assistance and support for incoming requests and problems related to computer systems, software, hardware and infrastructure
Problemsequests range from simple to complex; candidate will analyze each request or symptom(s) and provide optimum resolution ulfillment for each customer in a prompt and efficient manner
Performance is measured on a variety of key performance indicators, including First Call Resolve, SLA, and customer service
Successful candidate will provide excellent customer service and adhere to all service management principles, documented processes, and team guidelines
Interact professionally with a diverse group of customers, team members, managers, and subject matter experts
Take ownership of follow up status and communicate progress regularly to both their customers and leadership (when requested)
Strong technical skills, customer service background, excellent communication skills, phone presence, organizational skills, and multitasking are necessary attributes to meet the expectations of the position
Aptitude for working with Microsoft-based applications, with emphasis on Windows 7 and Office suites
Able to rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes

MB Customer Support Quality Initiatives Lead Resume Examples & Samples

Serving as a player coach for a team of individuals that act as a primary contact for internal and external customers to provide policy and scenario guidance on conventional and government loan transactions
Involved with an advanced level of negotiation with significant exposure to Agency, Non Agency, FHA and VA Credit and Collateral Criteria
Focusing on quality metrics and providing outstanding customer experience
Working with Management on monthly Capacity Planning as well as ad hoc reporting
Responsible for the design and implementation of a customer experience scorecard for staff that includes validation of actual responses delivered as well as a focus on an outstanding customer experience
Identifying process gaps and ensuring all are addressed to mitigate any potential risk while delivering an outstanding customer experience
8-10 years of mortgage industry experience which includes familiarity with commonly used concepts, practices and procedures within the mortgage banking industry with an emphasis on Non Agency Underwriting
Must have 5 years of experience with Capacity Planning and Quality Metrics
Requires an advanced level of analytical skills
Able to work in a high-paced environment

Customer Support Resume Examples & Samples

1) Provide support to Network Field Operations as well as MNRC
2) Provided interfaces with various departments
3) Track the progress of mobility cell site trouble resolution
4) Candidate must possess an ability to manage multiple tasks, work in a team environment, and have a desire to work in a fast paced environment

Coordinator Customer Support Resume Examples & Samples

High school degree with 3 – 5 years Diagnostics contract experience in related field required
Demonstrated skills in effective Call Handling, in a high-volume Customer Service environment
Must possess strong analytical skills & ability to multi task
Proficiency in Word, Excel, and PowerPoint and other Office programs
Ability to type 35 – 40 WPM

Coordinator Customer Support Resume Examples & Samples

Experience of working with SAP system
3/5 years of working experience within a customer service environment
Tenacity/Do What It Takes
Effective Time Management and Personal Organization
Do It Now/Time Is the Enemy
Continuous Improvement, Don’t accept the status quo
Tactical and Strategic
Details Count

Business System & Customer Support Lead Resume Examples & Samples

Locally own SAP and CRM system operating effectiveness and serve as local single-point of contact by becoming the local expert for functionality, progress of improvements/enhancements, and coordination
Ensure cross-functional team work to encourage the identification of customer & system-related issues in order to resolve them to the complete satisfaction of the customer (internal or external)
Lead the local super-user community to manage the status of logged instance tickets and prioritize for quick resolution when necessary
Develop strong relationship with offshore Centre of Excellence service team in order to get support for quick or urgent solutions when necessary
Drive expedited resolutions for critical issues and escalate for proper visibility when needed
Assess, coordinate, and implement SAP enhancement opportunities with local teams to drive automated efficiencies
Lead future SAP release / upgrade readiness and go-live testing
Own implementation of CRM system including coordination with global core team, local readiness preparation, hyper-care lead, and reporting / functionality development
Manage and lead testing required for all associates, with individual requirements tailored to each associate’s role
Own and operate related customer service and OTI (order to invoice) controls in compliance environment
Is obligated to report any complaint (e.g., Adverse Event or Quality complaint) within 24h from the receipt to the ASSA Regulatory Affairs department in accordance to the valid local SOPs

Facilities Customer Support Resume Examples & Samples

Evaluate, enter and respond to trouble tickets
Enter work orders into the Building Management System
Effectively communicate the progress of work with facilities team members, employees, vendors and building management
Coordinate events and assist with facilities projects as assigned

100

CR Process Engineering Customer Support on Assembly Process Resume Examples & Samples

Bachelor's or Master degree in engineering electrical, mechanical,computer engineering or computer science typically work in software development
Software development, JMP, Six-Sigma experience will be an advantage
Positive attitude, team work and passionate

101

Head of Customer Support, Marketplace Resume Examples & Samples

Manage and lead the support team to provide outstanding customer service every day
Drive customer satisfaction, and report progress to the entire team on a regular basis
Proactively create and implement policies, processes, and new channels for customers to get better support faster
Work with cross-functional teams to stay ahead of new feature launches, experiments, and other changes that might impact customers
Identify and surface trends in user issues and customer feedback, and share them with the rest of the team
Serve as an advocate for our community in internal team discussions, as well as engage and represent our internal team to our community
Help identify and stamp out fraud and piracy on the site

102

Analyst Trade Customer Support Resume Examples & Samples

Weekly review of deduction report and thorough research – including communication with the customer - of each deduction to confirm validity of deduction
Coordination with A/R & Credit to evaluate deductions and establish processes to reduce them
Perform necessary procedure(s) to expedite reconciliation of issue
Works with key stakeholders and third party service providers to manage business activities and identify opportunities to streamline processes and improve service levels. Activities include

103

Analyst, Trade Customer Support Resume Examples & Samples

Analyzes incoming orders that are held up in intermediate document (IDOC) status to identify the issues and take appropriate action to release it. Issues can be very complex and include a combination of pricing, quantity, incorrect unit of measure, etc
Accurately enters manual orders
Manages Customer Support email Inbox to assure complete, accurate and timely response to internal and external customers
Works to assure that all communications received through a variety of channels are handled with the utmost professionalism and in a timely fashion
Monitors orders to ensure smooth transition throughout order journey from Customer Support to the Distribution Center
Reviews and take appropriate steps to resolve all system blocks, e.g. DEA review of orders with controlled substances, review of short-dated requests, etc
Collaborates within the Customer Services team and the Sanofi U.S. companies to address other issues that have an effect on customer satisfaction, including but not limited to the timely shipping of the Customer order
Perform complex SAP transactions to ensure timely processing of orders to meet company goals and customer expectations
Emergency Drop Ship Orders: Updates system to document after hours emergency shipments and assure appropriate invoicing occurs
Receives and serves as the initial contact for customer complaints pertaining to shipments and investigates to the point of delivery
Assures capture of all the details of the complaint as an inquiry in the appropriate system (SAP) and forwards Inquiry number to the Trade Analyst responsible for Reverse Logistics/Claims for further investigation and resolution
Assures that the company maintains compliance with DQSA requirements at all times, including during a service lapse at the third party service provider. Receives and effectively and compliantly responds to requests for transactional information from customers
Reviews DQSA errors on a daily basis, including troubleshooting and resolution where possible (customer numbers, item numbers, etc.), and escalation as necessary for those issues out of scope of TCS
Provides service to an assigned group of wholesale and direct buy and bill accounts: assures optimum customer support to maintain and increase effective working relationships with trading partners
Works closely with account management teams to assure understanding of customer requirements and provide relevant updates to account management and the business
Works with key stakeholders to identify opportunities to streamline processes and improve service levels
Bachelor's degree from an accredited four-year college or university
1 – 3 Years: Experience within pharmaceutical industry and/or Customer Service arena
Experience working with wholesale accounts, third party vendors and SAP a plus

104

Senior Supervisor, Customer Support Center Resume Examples & Samples

Provide oversight and leadership for approximately 10 employees
Oversee government call center operations, included but not limited to- Training and Compliance, Inspections, National Dispatch and Security Briefings - Service Level and Metrics Reporting – Resource Management – Quality Assurance – Alarm Monitoring – National Dispatch Operations
Identify and implement operational changes to enhance customer service delivery, improve customer retention and cost efficiency
Provide required security training for all personnel
Complete required DOD training
Conduct annual facility self-inspection
Meet or exceed performance expectations in all operational areas to include customer satisfaction, call answer rates, call quality, alarm signal response time and accuracy, and budget performance
Partner with Government Call Center Manger to implement policies , standards, performance criteria and processes to continuously improve productivity, service quality, and client and employee retention
Manage floor coverage and resource to ensure effective customer delivery
Empower employees by building their capabilities and creating an environment of winning, empowerment and trust
Ensure proper staffing, training and performance management to accomplish departmental goals and objectives
Develop and implement strategies to attract, retain, and engage talent in partnership with HR and other stakeholders Practice in the recruitment and selection of team members in partnership with Human Resource and other managers
Oversee the development if staff procedure manuals and training resources
Perform other duties and special projects as required

105

Customer Support Technican Resume Examples & Samples

Respond to various requests from Customers, Sales and Service via telephone or email regarding application or system problems, sensor / transmitter troubleshooting, status of repair, misc. inquiries, etc
Investigate and correctly answer technical questions as to the principles of operation and functionality of Flow sensors, transmitters or accessory devices and their interfacing with fluid control systems
Interface with other departments such as Engineering, Technology, Sales, Service, Repair, etc. to determine course of action and timeliness of response
May be assigned to travel to customer sites, observe and resolve Flow related issues
Assist Repair Department with a detailed level of RMA evaluation information to the customer
Screen all calls and emails for Engineering and Technology that come into Customer Support, gather relevant information, coordinate with Eng. And Technology to formulate and deliver a response to the customer, salesperson, etc
May initiate ECR (Engineering Change Request) as a result of observing returned meters, providing feedback to the departments as needed
Compose correspondence to customers, OEM’s, Service and Salespeople
When assigned, will perform other duties including but not limited to
Prepare or participate in the process of building Technical training modules to be used globally
Mentor, coach and train others in various world areas
Assist Inside Sales Engineers and Sales Facilitators with specific product application assistance
Assist Engineering in testing software or hardware as needed
Participate on product development teams representing the CSC
Participate or Lead key CIP Teams and processes
Assist with Field Action management as assigned
Assist with Escalation management as assigned
Assist with mentoring RMA agent group with business systems and processes
Will be required to provide after hour technical support for one week on a predetermined rotating schedule. Responsible for keeping pager information up to date during pager duty
Must be an excellent communicator both written and orally
Ability to deliver detailed information effectively related to technical topics
Flow measurement instrumentation product knowledge preferred
Basic to advanced level of electrical theory and the use of electrical test equipment
Two years experience in process control instrumentation or flow measurement preferred
One year verifiable experience in customer service and/or technical support

106

LME Customer Support F Resume Examples & Samples

Ensure critical issues are identified, tracked, and addressed from customer communication using appropriate customer action item tracking and reporting
Facilitate and Coordinate EMATS System Requirement changes and enhancements with the EMATS Project Manager / Owner
Facilitate and provide controls with respect to External Vendor Information Technology Development and Support
Ensure F100 EMATS F100-220/229 Baseline is maintained, updated, and distributed to customers in a timely manner

107

Customer Support Director / Manager Resume Examples & Samples

Manage the day-to-day workflows of 6+ Customer Support Specialists, including task assignment, metrics tracking and ensuring that customers are seeing timely case resolution
Deliver feedback, coaching and support to team members in their day-to-day duties and customer service approach
Assist in the management of client accounts, collaborating on scalable methods for tracking features, bugs and enhancement requests
Be able to work independently as well as in a team environment
Quickly diagnose issues and ensure they are transferred to the appropriate team for follow up
Travel occasionally (approximately once monthly, for 1-4 days at a time) to work with remote team members and clients
Candidates must have very strong team management expertise (preferably experienced in managing 5+ team members in previous roles)
Candidates must have strong customer service experience, preferably managing a customer service team
Candidates must have strong technical experience (software/EMR support is strongly preferred)
Excellent written and verbal communication skills are required
3-5+ years of healthcare experience is preferred (oncology/hematology a plus)
Proven ability to work individually and collaboratively to solve client issues in a timely manner
Attention to detail, excellent organizational skills, superior time management skills

108

Customer Support Technical Specialist Resume Examples & Samples

‘I got this’ mentality and optimism; the ability to rise to a variety of challenges with superior communication, organizational, and problem solving skills that instill confidence in our customers
It’s not just about working hard; you know how to celebrate success both customer and team wins (we inject a fun and a positive vibe through out our team; Dubsmash much?)
Collaborative work ethic; tackle a creative problem over a game of shuffle board or network with colleagues from other locations at the end of the work day by joining one of our employee run sports teams! This is a tight knit team of customer focus individuals
BA degree and/or relevant work experience in the industry preferred
What Would Really Make You Stand Out
SQL and an understanding of relational database systems
Familiarity with Microsoft Server Technology (e.g. Windows, SQL Server)

109

Technical Lead-customer Support Resume Examples & Samples

Ensure prompt and complete resolution of technical challenges and business issues, drive other teams as required and set customer expectations
Proactively identify improvement opportunities in product, tools, processes and procedures to reduce customer escalations
Serve as escalation point for customer issues, keeping internal and external (executive) stakeholders abreast on the progress of the escalation
Establish strong relationships with Product Management, Education, Engineering, Operations, and Professional Services to drive end–to-end success
Position yourself as an extension of the customers’ staff and be their advocate at Marketo
Document each escalation’s business goals, challenges, root cause and resolution
Provide feedback on process improvements, and own the Reflect and Correct feedback loop where needed
Collaborate internally to ensure the product roadmap meets your team’s readiness needs
Work closely with the Account Management team for successful renewal for Support customer’s subscriptions
Work closely with the Professional Services team for successful implementation of new customers
BA/BS Degree in Computer Science or a related discipline
3+ years Marketo product experience preferred
5+ years Customer Support experience in a SaaS / Software industry
10-15 years of progressive experience diagnosing and resolving problems in complex software environment
Excellent organizational skills -ability to prioritize, manage, multi-task and execute projects cross-functionally
Superior communications skills (presentation, written, and verbal) and demonstrated ability to communicate/present effectively at all levels of the organization, including executive level
Excellent problem-solving skills and ability to navigate challenging situations in a professional manner
Fluency in multiple languages a plus
Demonstrated experience in one or more of the following additional areas a plus: Database technology (SQL); Web technology (HTML, JavaScript, CSS, XML, PHP)

110

Director of Customer Support Resume Examples & Samples

Leadership of a North America Customer Support Team, hiring, and overall customer experience
Scale support by adopting Knowledge centric support
Act as an escalation point for high priority customer issues
Analyze Customer trends to help increase First Contact Resolution
Implements plans for key initiatives and investment areas to achieve defined objectives
Leading customer retention programs and engaging in account-level customer success
Responsible for key performance indicators; including customer satisfaction, operating efficiency, and employee satisfaction
Working cross-functionally to drive visibility and collaborative improvements
Lead, organize and motivate a team of managers to ensure highest possible quality of service
Monitor and provide guidance on and suggestions for continuous process improvement
BA/BS Degree in a related discipline or equivalent experience
5 plus years VP/Director level experience in customer support in a fast-paced, enterprise level, SaaS-based, mission critical technical support environment; or equivalent industry experience
Core competencies include leadership, customer relations, performance management, process management, data analysis, problem solving, effective communication, business acumen, and technical aptitude
Experience with enterprise software solutions; ideally Marketing Automation, CRM, Analytics, integration points, in a SaaS environment
Outstanding cross-organization collaboration skills
Superior communication skills (verbal and written) and well-developed presentation skills
A strong, passionate, optimistic, global team leader with a "will do" attitude that is contagious

111

Team Lead-customer Support Resume Examples & Samples

Lead and prioritize the support team’s work load
Provide technical leadership
Maintain a working knowledge of Marketo-supported products and technologies
Track metrics, identify trends, and present results to Leadership team
Ensure that the support team is on pace to meet all defined objectives
Spend time with individual team members to facilitate career growth at Marketo
Serve as escalation point for customer issues
Share / spread knowledge with team members as well as internal teams
Consistently demonstrates Marketo’ s values: respect, integrity, drive to excellence, results orientation, winning attitude, & hard work
Bachelor’s Degree in, Information Systems, Computer Science or related fields
5+ years’ experience with customer support in software companies
2+ years’ experience in a hands-on application support lead/manager role in SaaS / Software industry
Experience with digital/interactive marketing technology a plus
Strong customer service and support focus with a desire to deliver a high quality service
Experience documenting support processes and customer solutions for training materials
Experience in providing services to agreed SLA’s
Flexible in working outside of core business hours at short-notice
Ability to multi-task, work under pressure and to tight deadlines
Fast learner, energetic and enthusiastic
Adaptable and flexible to business demands

112

Installation & Customer Support Resume Examples & Samples

Troubleshooting customers' installation and activation issues,
Assisting with order related issues (status, invoice, etc…)
Bachelors in Computer Science or Business Administration
3 years working experience including +12 months of IT/IS experience
12 months of CS or TS experience preferred
Working knowledge of Windows, Linux, Mac, Networking, and knowledge of License Management
Demonstrated problem solving skills
Previous experience working with a CRM system (preferably Salesforce)
Strong verbal and written communication skills (English and Mandarin)
Advance level English

113

Customer Support Senior Specialist Resume Examples & Samples

Ownership of subscription renewal process with actual customers
Monitor customer feedback, and follow up various issues
Identify new needs of the company's customers and provide the right solution
Follow up with customers who have completed their purchase process - coordinate trainings and set up support accounts
Monitor customer satisfaction across service lines
Monitor the quality of customer support process
Manage customers' feature requests and integrate with Product team
Passionate
Metric driven
2-4 years' experience in service oriented positions
Superior relationship management and communication skills are required
Demonstrated ability to work collaboratively across departments (tech and sales)
Strong follow-up and organizational ability
Strong Business and creativity senses
Knowledge industry of mobile solutions
Background in Business Intelligence and Analytics

114

Service Center Customer Support Intern Resume Examples & Samples

Provide excellent customer service and promote Scottrade products and services via phone, e-mail and chat by utilizing applicable resources to efficiently resolve client and prospect inquiries. Collect lead information and route accordingly
Ensure follow-up on customer inquires not immediately resolved
Provide basic technical support for clients accessing Scottrade's trading platforms
Develop general knowledge of different business lines via rotational assignments where learning will occur through hands on experience and shadowing opportunities
Remain current on all policies, procedures, and Scottrade Learning Center training
Ability to work an average of 15-25 hours per week and no more than 8 hours per day
Foster company success through a professional appearance, being courteous to customers and all Scottrade associates and by having a positive attitude

115

Customer Support Services Associate Resume Examples & Samples

High school diploma or recognized equivalent required; Bachelor's degree preferred
3+ years' experience in a customer service role required
Demonstrates an understanding of the supported franchises and business processes needed to achieve results. Understands relevant products and applies this knowledge to day-to-day responsibilities
Effectively uses listening, verbal, and written skills to share information and achieve desired outcomes in a professional manner
Demonstrates an understanding of the needs of the sales organization and of external customers to ensure field and customer satisfaction
Collaborates with supervisor to identify strengths and development areas and implement personal development plan. Accepts constructive feedback and participates in continuous learning
Demonstrates flexibility and implements innovative ways to enhance the way work is done
Organizes the work space, prioritizes activities and manages time effectively to achieve goals
Identifies and analyzes problems, issues and situations. Identifies solutions and follows through to assess progress and ensure positive results
Builds professional relationships across functions and sites with internal and external partners and collaborates to achieve shared goals
Effectively uses job related information technology and tools to achieve results. Thorough working knowledge to utilize the appropriate systems to achieve business requirements

116

Customer Support Spec Resume Examples & Samples

Leads in the evaluation and facilitation of internal/external customer requests with respect to pricing, data quality and other contractual elements
Resolves moderate to at times very complex and sensitive inquiries that require internal communication, collaboration and consultation with account teams and/or customers
Leads and manages assigned Accounts/Customer portfolio in areas that are operational, administrative and or ad hoc but critical to the customer service the CSS team provides
Typically participates and may lead in determining objectives of and approaches to assignments. Functions as topic or project management lead in moderately complex assignments
Responds to and resolves customer inquiries on the menu of services the CSS team provides. Conduct research and analysis of and interpret account data and present effective solutions to problems or issues to support Customer Account Manager (CAM) or consumer needs
Provide regular and timely feedback to management/customers regarding new trends or sensitive issues that arise from handling customer transactions/projects and provides data/statistics/analysis that adds value
Proven ability to function as a Team Lead
Ability to function as a project management lead for any projects as assigned
Possess superior customer service skills including providing regular and timely feedback, resolving customer inquiries, and escalating issues as necessary

117

Customer Support Resume Examples & Samples

Prior experience delivering technical support for enterprise software
Proven skills in Oracle SQL and basic database administration
Understand Oracle relational data models and write SQL and PL/SQL scripts
Experience with Microsoft Windows Server system administration, configuration and troubleshooting
Including Active Directory & IIS
Outstanding interpersonal and problem solving skills, combined with a willingness to learn. work independently and as a strong team player
Programming skills in any modern programming language
Citrix XenApp
Networking (Routing, TCP/IP troubleshooting, Load Balancer configuration)

118

Customer Support Group Lead Resume Examples & Samples

Demonstrate and grow your facilitative leadership skills in support of our talented customer support group teams through coaching, hiring and developing team members
Lead your team by focusing on outcomes to achieve results
Exercise your collaborative executive leadership skills as part of our management and leadership team as we set agency direction and policies as they relate to legislative technology and customer satisfaction
Help guide the agency on our journey to becoming a more customer-centric organization where success is based on how well we continually meet or exceed customer and team expectations
Achieve higher levels of customer and team satisfaction by bringing a service mentality as it relates to the consumer side of technology
Flex your customer service skills by acting as a liaison between our customers and our internal teams
Demonstrate your strategic planning and organizational skills as you work with our customers, our leadership team and your customer support group to develop and execute short- and long-term plans and roadmaps
Foster an agile, change-oriented culture focused on delivering high quality solutions
Combines enthusiasm for working with people with a customer-centric viewpoint
Demonstrates a commitment to continuously developing their skills as an engaged, facilitative team leader
Understands that the role of a team lead is to support their team by combining an empathetic approach with the ability to clearly identify and articulate action plans
Appreciates the value and contributions of others around them
Understands the contributions of all team members and works to bring out the best in the team members they lead and support
Is open to new ideas and appreciative of other perspectives put forth by both members of their team and customers
Can understand customer needs and anticipate emerging demands
Is capable of developing staffing and process improvement plans to meet customer and team expectations
Has an ability to process new, complex information and collaborate with customers and our technical staff
Is comfortable operating in a fast-paced, constantly changing landscape
Can quickly come up to speed and understand the unique aspects of the Legislature and appreciate the business drivers for legislative technology
5+ years leading, or direct supervision of, customer support staff
At least 2 years of significant senior level management or executive experience
Demonstrable experience in leading process improvements as it relates to meeting customer and team expectations
Proven ability to operate at both tactical and strategic levels
Strong oral and written communication skills, including presentation skills
Bachelor's Degree in Computer Science, Management Information Systems, Business, Communications or related field (experience can substitute for education)

119

IT Customer Support Consultant Resume Examples & Samples

Combines enthusiasm with a passion for technology
Demonstrates excellent people skills and sensitivity when working with a diverse group of customers who may have different or competing needs
Can multi-task with composure while dealing with multiple simultaneous customer issues
Is organized and methodical, yet flexible enough to handle shifting priorities situations that aren't clear-cut
Has an ability to process new and complex information and collaborate with customers and our technical staff when troubleshooting resolutions in a calm manner
Can effectively troubleshoot all types of Windows related issues on customer machines, both over the phone and in person
Conveys a professional demeanor in dress, appearance, communication and attitude
Four years' professional experience in providing outstanding customer service in information technology
Experience in a Windows desktop direct support environment
Expert-level knowledge of Windows 7 through Windows 10
Advanced knowledge of Microsoft Office 365 products, including Outlook, Excel, Word and OneDrive
Knowledge of and ability to troubleshoot basic networking, wireless connectivity, remote access, and mobile-device connectivity
What is the most important aspect or characteristic you would bring to this position? Describe why you believe this is essential to the position
Describe your most challenging professional experience. Explain why and what was done to successfully meet the challenge
Describe your approach to troubleshooting technical issues

120

Director, Customer Support Resume Examples & Samples

Executive leadership in order to ensure APD achieves the Customer support objectives
Leadership of the customer support organization, including policy development and implementation, problem resolution during installation and in-service issues, training, publications management and warranty administration
Leadership in QoS (Quality of Service) in regards to both Technical Support and Repair and Overhaul (R&O), business process automation and operational analysis of R&O
Works collaboratively with the rest of the team to develop aftermarket growth opportunities including new service solutions
Establish and evaluate key metrics to ensure effective management of Customer Support activities
Provide management and staff leadership and development to the customer support organization and across the business unit
Leadership in business strategy, business planning and analysis, customer development, etc
Focus on continuous improvement in customer support and business processes across the business unit
As a member of the L-3 APD executive staff, provide leadership across the sites in all aspects of the business including short term and longer term goal deployment and achievement
Develops strategies and supports the Organization’s goal to work within approved budgets and achieve financial goals; develop and implement cost saving measures, and innovatively align work with Strategic Goals
Ensures all business activity is conducted in line with company values, policies and ethics codes of conduct
International and domestic travel is required, up to 40%
Bachelor's degree in Aviation, Engineering, or a related discipline required with a Master's degree preferred
7+ years of business experience including 5 or more years of progressively more responsible management experience. Demonstrated knowledge and experience of senior management responsibilities in Customer Support
Prefer industry knowledge (Commercial Aerospace and Defense); understands organization's strengths and weaknesses analyzing market and competition
Advanced knowledge of electronic theory, computer and engineering technology, digital and analog technology. Demonstrated skills in general and strategic business management, innovative and visionary planning, analyzing and decision making, effective leadership, communications and customer relations
Visionary leadership skills – ability to inspire respect and trust and mobilize others to fulfill the vision
Strong business acumen; understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition
Ability to exercise sound judgment; displays willingness to make decisions; adapts to changing conditions; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions
Ability to assess business risk and develop and execute business-wide growth and improvement plans
Able to communicate clearly and effectively with subordinates, peers and supervisors and capable of making effective presentations to senior Company leadership
Able to engage with and work well with people at all levels. Have a personality style that is team oriented and has the success of the organization and business as their main objective
A self-starter, highly motivated, with a strong work ethic. Also have a professional outlook with unquestionable integrity, credibility and character who has demonstrated high moral and ethical behavior
Demonstrated track record for talent development and leadership of staff/team is required
Strong analytical and technical leadership skills with vision beyond the task at hand

121

Head of Customer Support Propulsion & Controls Resume Examples & Samples

Lead investigations, establish troubleshooting strategy, and develop resolutions for technical issues
Direct and manage the Customer Support team
Assure prompt, effective and cost efficient solutions to minimize impact of emerging issues
Provide technical leadership to technicians and maintainers and lead reviews of Open Items for systematic resolution
Foster and encourage a safe working environment; cooperate with HSE to produce field training and documentation
Manage and assist with customer hand-off to ensure compliance towards open issues and warranty items
Maintain process control compliant to IRIS standards for Customer Support function
Offer input, guidance and review related to bid support and cost estimates for new Customer Support work, including field support, warranty, manuals and training
Develop annual forecasts and cost center budgets for customer support team
Establish positive working relationships with customers and suppliers to ensure technical documentation and training programs are delivered on schedule, within budget and are compliant with specifications
Lead efforts to support collaboration in all areas (e.g. Project Management, Procurement, Operations, Quality, etc)
Provide status updates and transparency surrounding warranty activities and key issues; conduct root cause analysis and share results and feedback
Initiative continuous improvement activities for resolving issues associated with delivery of the product
Develop, communicate, and adjustment strategy and goals to align with Group and the Leadership Team
You hold a Bachelor’s degree in Engineering or related discipline; a Master’s of Engineering or MBA is preferred
You possess approximately (10) years of progressive experience in engineering, project management, and customer support functions
Transportation industry experience is strongly preferred
You demonstrate a proven track record of successful project completion on schedule and within budget
You possess experience in technical training and/or demonstrate a strong understanding of electrical and mechanical engineering
You can operate independently while establishing strong working relationships with co-workers and cross-functional teams
Budgeting and workflow planning experience will be considered a strong asset

122

Customer Support Director Resume Examples & Samples

Fostering the growth of the affiliate by designing service strategies that ensure the continued operation of the analyzers and the systems based on a timely and successful implementation and maintenance
Increase the level of customer satisfaction through timely implementation and monitoring of the processes that allow continuous improvement and service strengthening, in order to exceed customer expectations
Provide timely support to other business units, encouraging the team to deliver results according to the established processes
Aligning the local service strategy with the regional service requirements in order to incorporate the global experience and best practices in our local processes
Manages over 60 personnel
Be an active contributing member of CA&C leadership team and constantly look for ways to make CA&C a stronger affiliate

123

Supervisor, Customer Support Resume Examples & Samples

Responsible for supervising the day to day activities of the Customer Support Representatives, which shall also include the development, implementation and maintenance of team metrics, management of team workload to ensure service levels are being met
Responsible for managing and influencing performance goals and ensures objectives are being achieved
Determines objectives, sets priorities and delegates work efficiently
Complies with established control systems and rules
Manages and resolves conflict in a constructive manner
Develops the ability of others to perform and contribute to the organization by providing ongoing feedback by creating growth plans
Builds and manages workforce based on organizational goals, budget considerations and staffing need
Oversee multi-sector workforce and a variety of work situations
Collaborate with internal departments to improve processes
Manage order entry processes; ensure attention to detail and accuracy; monitor adherence to company policies; develop, implement, maintain and report team metrics
Assist with maintaining departmental SOPs and all Customer Support policies
Subject matter expert for sales programs and supported product lines
Prepare reports and presentations, as needed
Proactively assist with and identify process improvement objectives
Responsible for the training of new hire Customer Support Representatives
Participate in all required job training and development courses and seminars
Perform other tasks as assigned by the Manager
Provide back-up to Manager, as needed
Develop and maintain relationships with field leadership and other internal department heads
Serve as subject matter expert for internal and external audits including SOX, ISO and FDA
Serve on various project teams including new product launch
Drive eCommerce utilization (EDI & iStore)
Strong leadership and communication skills with solid business astuteness and the ability to mentor others
Ability to maintain a positive attitude and professionalism, and work well within a team
Ability to effectively manage competing priorities and deadlines
Must be able to work in an extremely fast-paced and, adapt easily to, a constantly changing environment
Ability to learn Hologic’s sales programs and product lines
Demonstrated project management and presentation skills
Passion for coaching and developing direct reports
Demonstrated ability to meet deadlines under pressure
Anticipate and adjust, demonstrating positive change management
Capacity to rapidly learn the key players, products, and technologies
Must be able to work in a fast-paced environment and adapt well to change
Strong Windows and Microsoft applications skills necessary
Experience working in ERP systems with Oracle expertise desired
Familiarity with Sarbanes Oxley, ISO and FDA medical device regulations
Effective deployment of customer satisfaction programs
3+ years of supervisory experience in a mid to large Customer Service department that has utilized an eCommerce channel
Experience in the medical devices, diagnostics or healthcare industry is strongly preferred
Experience working with a sales team

124

Level Customer Support Resume Examples & Samples

Provide 2nd line support globally for F&B Hospitality applications
Liaise with subject matter experts in Sustained Engineering, R&D and Cloud Operations
Knowledge of common help desk and ticketing solutions
Working knowledge of Networks, PCs and troubleshooting installation issues
Ability and credibility to work effectively with both our internal and external customers at all levels of the organization
A self-starter with initiative, drive and strong desire to succeed
Ability to work under stress and meet deadlines
High level of competency with English language, demonstrate strong written and verbal communication skills

125

Customer Support Tech Associate Resume Examples & Samples

Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software. This position is 100% phone support
Minimum of two years in a customer service IT support role
Superior customer service skills, understanding customer urgency
Support experience with
Experience within a support role for more than 1000 customers/users
Familiar with ITIL or HDI Help Desk methodology

126

Manager, Help Desk Customer Support Resume Examples & Samples

Provide first line leadership and guidance to assigned service center staff responsible for daily workflow / assignments and ensuring customer commitments are met
Coordinate staff schedules adjusting as necessary to meet operational goals; adjust workloads and duties as necessary based upon business needs
Manage staff levels within budget and to meet customer demands
Ensure an inclusive work environment and enable top quartile employee engagement
Lead weekly customer education / communication sessions and meetings to discuss issues and review service center performance
Oversee Service Center maintenance of quality standards through case and call monitoring, transaction audits, and other quality control processes providing feedback / coaching to CSRs as needed
Collaborate effectively with peers within the Service Center as well as partner with sector customers in other business units, ITS and HR
Actively participate in SCO and CSG strategic planning and positioning the organization for future growth and success
Actively participate on enterprise project teams and lead ESS, SCO and CSG strategic projects and process improvement initiatives
Minimum of 6 years of experience in IT and a Bachelor’s degree in IT, Computer Science, or a related field or equivalent experience
Leadership and technical experience in a help desk environment
Must possess strong interpersonal and communication skills both verbal and written
Must have strong organizational, customer service, problem-solving and closure skills
Must be able to manage multiple priorities/projects and show initiative and creativity

127

Manager of Application Customer Support & Monitoring Resume Examples & Samples

Manage customer support for TVE Apps for MTV, CC, VH1, Spike, and Logo
Ensure customers receive consistent and reliable service and support during each interaction
Track and respond to incoming inquiries via message dashboard and Google Play
Work with brand teams to ensure responses are in brand voice
Manage escalations and coordinate resolution efforts with key stakeholders by working cross-functionally to ensure issue ownership, action items, and communications get fulfilled
Work with web customer support to ensure answers are consistent across platforms and respond to any email inquiries related to apps
Ensure internal knowledge base is up to date
Identify new issues and help define responses
Perform analytics and identify trends around incoming inquiries across various points of contact and deliver findings to key stakeholders
Provide support for strategic projects as needed, including creating presentations based on learnings from incoming inquiries
4-7 years of experience in technical support, mobile apps and/or digital/mobile analytics
Well-versed in email etiquette, with a fine-tuned attention to detail
Ability to multitask and handle multiple support tickets at once
Bachelor’s degree from an accredited University
General curiosity about how and why things work the way they do
Strong oral and written communication skills
Familiarity with ticket messaging systems and/or ability to quickly learn new systems
Ability to quickly learn and articulate technical concepts
Ability to learn brand voice and apply that to responses

128

Sales & Customer Support Resume Examples & Samples

Customer excellence
Teamplayer
Problem solving, organised, time management, able to prioritise when under pressure

129

Customer Support Technican Resume Examples & Samples

Investigate and correctly answer technical questions as to the principles of operation and functionality of MMI flow sensors, transmitters or accessory devices and their interfacing with fluid control systems
May be assigned to travel to customer sites, observe and resolve MMI related issues
Screen all calls and emails for Engineering and Technology that come into the CSC, gather relevant information, coordinate with Eng. And Technology to formulate and deliver a response to the customer, salesperson, etc
May perform other duties including but not limited to
Assist Inside Sales Reps and Sales Facilitators with specific product application assistance
Ability to deliver detailed information effectively related to Coriolis theory and/or technical topics
Minimum of two years MMI product knowledge
Minimum of one year actively supporting or interacting with customers
Two to four years experience in process control instrumentation or flow measurement preferred
One year experience in Technical support preferred
One year experience providing customer care preferred

130

Customer Support Lead Resume Examples & Samples

Consistently and effectively train, develop, coach and motivate associates
Evaluate associates’ performance and provide ongoing feedback in a timely, constructive and positive manner
Contributes to department effectiveness by maintaining department workflow, appropriately responding to requests, and notifying supervisor of unusual situations
Provides leadership and feedback to CSRs regarding quality and productivity
Provides operational feedback to supervisor regarding day-to-day operations and CSRs
Completes daily statistical reports to contribute to department and management effectiveness
Provides quality customer service to customers, associates and business partners
Assists in monitoring and effectively managing floor operations (e.g., call fluctuations, processes and procedures, escalation, etc)
Utilizes call center tools/metrics and ensure Service Level Agreements (SLAs) and Critical To Quality tasks (CTQs) are met
Plays a key role in determining contact center initiatives
Works with the operations and technical teams to streamline improvements
Ensures all human resources related issues are referred to the supervisor
Ensures policies, procedures, and legal requirements are being met
Articulate communicator both oral and written with the ability to communicate at an executive level to both internal and external customers
Demonstrate leadership while maintaining a professional, approachable and positive attitude and tone
Must express a customer service focused attitude and temperament
Ability to provide constructive feedback, use tact and diplomacy, and propose workable solutions to all levels of associates and business partners
Exhibit sound problem solving and decision making skills, attention to detail and accuracy
Maintain composure and effectively diffuse situations, as exhibited through word choice, tone, and establishing rapport with customers, business partners and associates
Demonstrate willingness to learn, open and adaptable to change
Can be relied upon to successfully complete assignments and fulfill commitments in a timely manner and meet all deadlines
Excellent PC skills, computer troubleshooting skills, working knowledge of MS Office applications and e-mail applications, and accurately types a minimum of 30 WPM
Schedule flexibility and works additional hours when needed

131

Director, Customer Support Resume Examples & Samples

Support delivery across the Americas support organization
Resource management and development
Escalation management for internal and external customer/partner support issues
Interface with R&D, services, product management, sales, etc. to maintain effective working relationships between support and other functions
Process improvement initiatives and other support center projects

132

Service Center Customer Support Intern Resume Examples & Samples

Assist in the development of the department’s weekly staffing schedule using the workforce management software
Assist with enter and modify weekly schedule exceptions (such as sick time, vacations, shift adjustments, training, quality assurance sessions, chat assignments, team meetings, webinars, etc)
Add and maintain associate information within the workforce management software
Assist with generating weekly workforce management reports and distribute to management
Establish and update schedule preferences (i.e. breaks, lunches, shifts, etc)
Assist with monitoring daily associate attendance and report findings to management and supervisors
Assist in the collection and distribution of various Service Center data provided by current department systems; including telecom, voice recording systems, chat, work force management software and email
Assist department data analyst in creating and maintaining daily, weekly, monthly, and quarterly reports on Service Center Key Performance Indicators for review and distribution to senior management
Assist with the development and maintenance of procedure manuals
Establish and maintain effective coordination and working relationships with Service Center personnel, other Scottrade departments, vendors and management
Ability to communicate effectively with team members and other departments
Ability to understand and perform verbal and written instructions
Ability to multi-task and meet deadlines
Basic level proficiency with Microsoft Word, Excel, PowerPoint and Outlook
Currently enrolled as a full time college student with a focus in Business or related field
Ability to consistently work a minimum of 15 - 25 hours per week for 2 semesters

133

Customer Support Lead-month Contract Resume Examples & Samples

Triage the Customer Support issues raised by our T1 Support Team in the US
Provide T2 Support as necessary
Work with Engineering Team Leaders to triage support issues that require T2 and T3 support
Track and report on the status of T2 and T3 support issues
Provide weekly support updates
Implementing improvements to our Customer Support process
Previous experience working in a support or technical role
A strong passion for technology, software and hardware
Technical experience with Linux and networks
Must be eligible to work in Australia
Enthusiastic and motivated personality that is team focused
Tertiary education and technical qualification
Software programming skills, Java and C++
Practical scripting skills, in particular Python

134

Specialist Customer Support Desk Resume Examples & Samples

Process support requests from Diebold customers, Diebold field service associates, and primarily electronic requests from Diebold Self Service Terminals. Provide troubleshooting and assistance as needed which will include setup and configuration, documentation and operational guidance. Follow procedures and department processes to record initial call information, steps taken toward resolution, and final resolution into department's Call Management system. Escalate calls to senior staff members upon determination that problem exceeds level of experience
Act as technical resource for help desk associates and other organizations
Assist with projects or other duties assigned by supervisor
Ability to read, analyze, and interpret product documentation and technical procedures. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, customers, and the general public
Must be able to function in a team environment
Must be dependable and have ability to adapt to a continuously changing environment

135

Director Customer Support Resume Examples & Samples

Develop and articulate custom support vision and day to day priorities/direction for all C&PS related issues for OEM team
Ability to achieve census and controllable expense budgets
Partner with CA OEM and AM CBTs and all supporting functions, including Sales, GTO, CSO, E&TS, and ISC
Maintain Management Operating System that facilitates the reporting of program status to key stakeholders across C&PS and CA. MOS also includes C&PS MOR reporting/staffing/performance mgt. /MRR process and staff meetings
Establish and maintain strategic relationships at customer and internal stakeholders
Responsible for Entry Into Service for new development as well as upgraded systems
Responsible for ensuring compliance with all Product Support Agreement requirements and for enforcement internally and with the OEMs
Supports marketing and proposal development efforts relative to product line growth initiatives
Responsible for driving actions to improve overall Net Promoter Score and OEM VOC
Monitors active SRs and SRDs. Ensures timely closure and proper implementation into the field
Provide support to key OEM meetings and conferences
Provide liaison between OEM and Honeywell Customer Support & Aftermarket groups to deal with tactical customer related issues
Drive execution of key C&PS Processes (SRD, CSB, VOC, SRs, HOS, EIS)
Manage diverse, global teams - Business acumen on contractual requirements
Excellent process knowledge and demonstrated ability to implement process rigor through organizations
Solve problems and lead changes in Product Support processes to improve productivity
Use of projects plans, program management plans, and RAILs as a normal course of work
Execute IDS and OTTR requirements per Product Support Agreements

136

VP Americas Customer Support Resume Examples & Samples

Establish long- and short-term operating and financial goals, including budgets and forecasts to ensure effective operations and optimum profitability
Infuse the organization with talented operations and service professionals capable of setting the standard for talent development and innovation
Develop and maintain strong relationships with Americas LBS Sales and Marketing leaders, BU leaders, SU Operations and Finance and field staff to understand and effectively manage the business operations
Provide engineers with proper testing equipment and tools to service products; Manage and coordinate all other service asset requirements
Dotted-line responsible for total revenue generation and the gross profit margins associated with service product offerings; Responsible for profit or loss performance; help negotiate and maintain current dealer contracts
Participate in all new product introductions and coordinate all efforts to remove/replace dated product from the marketplace. Develop service life cycle strategies. Create effective parts stock strategies (i.e. trunk stock) to optimize service performance. Develop a system for effective replenishment and efficient logistics handling of parts and tools
Manage cohesive working relationship between Tech Support, SOS and the Service Engineers to ensure to best possible customer outcomes that are seamless to the customer; Responsible for enhancing and updating Customer Training and support through TAC
Act as a liaison on support issues; Analyse information to provide root cause analysis and report to improve overall processes or quality; Monitor installation provisions and adjust status as business conditions merit
Monitor associate engagement levels; evaluate professional career paths for associates and focus on associate retention and training plans
Meet and exceed budgeted targets for revenue, profit, inventory levels, inventory turns, on-time delivery, and customer satisfaction
Develop metrics and monitor the teams that oversee the creation, inspection and shipment of demonstration kits. Also manage the selloff of demo equipment and returns of unsold items
Develop metrics and monitor the teams that manage finished goods, spares, demo, and goods-in-transit inventory
Develop metrics and monitor the Field Service, Technical Support, In-Shop Repair, Service Administration, and Service Sales (indirect) teams to ensure satisfactory job performance, area business objectives, revenue and gross profit targets
Incorporate Danaher Business Systems Tools into the daily work of direct employees
Actively pursue customer feedback to ensure customer satisfaction and consistent high quality service support
Must have knowledge of Healthcare Capital Equipment markets, 10+ years’ experience preferred
Experience owning P&L for large, multi-million dollar teams. Demonstrated evidence driving double digit annual gains in revenue and profit
Sales experience highly preferred
Up to 50% travel

137

Customer Support Professional Resume Examples & Samples

Responding to calls from internal and external clients in a professional, proactive listening fashion to discern, evaluate and document the issues and pertinent information to assist the technician/vendor in providing prompt and efficient service
Perform responsibilities in keeping with the department’s key performance indicators (KPI)
Assign and dispatch work orders based on the severity of request, prioritizing urgency of requests and assigning work orders to the appropriate vendor
Receive and review incoming e-mail, Web and fax requests, create work orders, update work orders
Close out work orders by clearly documenting information such as resolution, onsite, completion time and reason codes in an accurate and timely manner
Minimum high school diploma or equivalent with at least one year of work experience in a customer support role
Fluent in English both verbally and written
Exceptional customer service skills in the areas of active listening, stress management and managing conflict
Good working knowledge of Excel, Word, and Outlook with keyboards skills of 30wpm
Working knowledge of facilities or property management experience (asset)
Working knowledge of building systems, including basic HVAC, plumbing, and electrical an asset
Ability to work well under pressure and respond to emergency calls
Demonstrates and understands the importance of accuracy and attention to detail in work responsibilities
Demonstrates initiative in negotiating response times, creating purchase orders, assigning work orders to vendors and follow up with vendor and/or clients
Displays common sense when to make decisions on their own and when to escalate decisions or actions for consultation and approval

138

Customer Support Adminstrator Resume Examples & Samples

Responsible for order administration (answering phones, entering orders, generation of invoices)
Prepare quotations for Sales channels & Customers
Source parts & assembly from shop, factory, and vendors
Expedite vendor and factory purchase orders when needed
Export documentation as needed
Train other customer service associates
Ability to continually be organized, multi task, work under pressure / deadlines, and in a positive and professional manner
Greet and provide service to customers in person and by phone; answer, route, and manage incoming phone calls in a professional and courteous manner
May contact customers by phone, per collection procedures, to arrange for payment on past due accounts in a courteous manner, per established deadlines
Manage office supplies
Review all purchase orders received to ensure compliance with quotation and corporate Terms and Conditions, in addition to obtaining other relevant documentation for processing
Confirm all Sarbanes-Oxley requirements are adhered to as they relate to order and credit processing
Provide administrative support including preparing and sending documents
Prior customer service experience required
Excellent time management proficiency
High School or Equivalency Degree required; Associates Degree preferred
Microsoft office expertise

139

Consultant, Customer Support Resume Examples & Samples

Responsible for Management of Regional customer operational performance program, provide the customers of proactive recommendations and provide the region of continuous updates of customers performance
Establish a relationship that permits MasterCard to develop an operations-based understanding of Global and Regional key customers in Latin America and Caribbean region, and their main operational and technical necessities
Establish trusted working relationships with customer’s technical / operations staff that permits MasterCard to develop an understanding of their main operational and technical necessities
Provide Operational Support to regional/country Business teams and functional teams in the development and implementation of new projects and products/services when it is required by Business Partners
Reinforce the opportune and proactive communication to the customers, focusing on covering the key operational elements that help our customers to reach operational excellence and eliminate mistakes or omissions that cause reputational and financial risks
Responsible for Management of the Operational customer Training program for the Latin America and Caribbean region
Coordinate with the team members in each country the successful execution of the programs

140

RSL Customer Support Resume Examples & Samples

Facilitate the single point communication between the customer and PW RSL
Manage all aftermarket commercial and technical concerns of the assigned customer accounts
Provide support as required to assigned customer accounts including emergency service support
Establish a good working relationship with assigned customer base to ensure quality improvements
Minimum of five (5) years of related experience. 5 or more years in business development,

141

Customer Support Resume Examples & Samples

Performs a variety of special projects (Regional/Global)
Contributes to overall KPI Targets along with individual goals
Create (write) desk instructions for procedures that have changed
Time management
Problem-solvers
A minimum 5 years of customer support achievement (perferably in the medical device field), with 2 of those years working here at Nobel Biocare

142

Customer Support IT Analyst Resume Examples & Samples

Personal safety, the safety of employees, the general public, the environment, and company assets is a primary responsibility
Understanding and practicing the Kinder Morgan Core Principals
Responsible for understanding the technical layout, infrastructure and connectivity
Work within a ticketing system to document the resolution of IT/telecomm issues, installation and repairs
Regularly and directly interface with a wide variety of people with courtesy and professionalism, including but not limited to other employees, management, vendors, and customers
Schedule each work day for optimum efficiency for the greatest benefit to Kinder Morgan and to meet established deadlines
Work with limited supervision
Solid training in computing devices, or a thorough understanding of complex computing devices through work experiences
Strong diagnostic skills and logical thought processes with the ability to identify and resolve various levels of IT/ issues
High level of proficiency with Microsoft applications (including but not limited to Word, Excel, Outlook) for the purpose of word processing, spreadsheet applications, and information retrieval
Excellent written and verbal communication skills, including attention to detail in documentation
Accurate and efficient record keeping
Must have excellent customer service skills, and be able to effectively communicate and work with all levels of co-workers, management, vendors, contractors, and customers
Ability to work in and foster a team environment, take direction from supervisor(s), focus attention on details, follow work rules, and adhere to established work schedules
Strong analytical skills and logical thought processes, with ability to identify and resolve simple to complex problems, including the ability to think quickly and provide support for emergency response
Ability to organize and prioritize daily work, maintain confidentiality as necessary, and work effectively with minimal supervision
Ability to perform multiple tasks with strict, and often short, deadlines in a technologically diverse and fast-paced environment
Possess and consistently demonstrate a positive attitude with the ability to handle negative or conflicting situations in a logical and professional manner
Must be adaptable to organizational change
Ability to identify expectations in an employee/employer relationship
Must be highly self-motivated with the ability to perform the required and expected duties with little or no direct supervision
Good understanding of various communication systems, terminal Servers, LAN and WAN Networks

143

Sds-hampton Customer Support & Service Desk Manager Resume Examples & Samples

Education Required: Must have a minimum of a B.A., B.S., in an IT related field
Certification Preferred: Current IAT-II such as CompTIA Security+CE
PREFERRED QUALIFICATIONS
Certification Required: Microsoft Certified Professional (MCP) based exams 349, 365, 366, or 367

144

Sds Mct Customer Support & Service Desk Manager Project Manager Senior Resume Examples & Samples

Security Clearance Required: Must have a Top Secret
Certification Required: Must have a minimum of ITIL Intermediate (Lifecycle or Capability)
Certification Required: Must have a minimum of a Help Desk Institute certification for support (not ITIL)
Experience Preferred: Must have a minimum of 10 years of experience supporting IT service desk management and managing programs with multiple and complex IT service desks of 5,000 or more customers
Certification Preferred: Current CASP or (ISC)2 CISSP certification
Certification Preferred is ITIL Expert
Certification Preferred is Help Desk Institute certification Support Center Manager or Support Center Director
Certification Preferred is Microsoft Certified Solutions Expert and/or Microsoft Certified Systems Engineer

145

VP, Customer Support Resume Examples & Samples

Bachelor’s Degree in Business or Engineering, MBA preferred
10+ years’ experience in automotive industry, with some combination of repair/service/sales/marketing experience, including dealer or field experience
Leadership experience with professional and technical employees
3 years Fleet maintenance management experience preferred
5+ years Dealer parts and service operations experience

146

Customer Support Level Analyst Resume Examples & Samples

Router and VPN tunnel support
VPN software troubleshooting (MAC and PC)
EDI support
PLM support (Covisint, Teamcenter, Catia, NX)
Knowledge base authoring (technical writing)

147

Sharp Senior Customer Support Representatives Resume Examples & Samples

Provide broad, in-depth support to Naval Aviation Units (Fleet, FRS and NAVTRACOM), Type Wing Staffs, aircraft carriers and TYCOMs to maximize and enhance user ability to make use of application functionality as training management systems (TMS) and learning management systems (LMS)
Troubleshoot and develop technical solutions to software and setup errors. Create work-around procedures when standard procedures have failed and ensure issues are resolved in a timely fashion
Manage the installation and support for their respective applications in both classified and unclassified environments
User Training – Deliver recurring, classroom-style training as well as informal, on-the-spot training to end users regarding configuration, operation, and data analysis of their respective applications. Generate training material
Reports Generation – Use Structured Query Language (SQL) and other internal tools to create canned and ad-hoc reports per user requests. Instruct users in the building of ad-hoc reports as desired
Effectively provide complex distributed and integrated mission-critical services and efficiently solve technical problems
Excellent communication (oral, written, presentation, documentation) and interpersonal skills. Must be able to communicate with customers in non-technical terms on technical issues and communicate those issues on a technical level with other team members. Must be effective both in person and through distance support
Must be able to help ship, squadron or detachment personnel understand current readiness stature and identify strategies to maximize readiness
High comfort level with Microsoft Windows and Office products. Experience with relational databases and SQL is preferred. Working knowledge of Internet Information Services (IIS) is a plus
Five years’ experience, of which at least three years must be specialized. Specialized experience includes
System administration of Windows servers and client laptops to include installation, configuration, backup management, hardware/software troubleshooting, and the deployment and replication of applications
Knowledge of PC operating systems, e.g., Windows, as well as networking and internet information services
Knowledge of carrier training operations, Windows and SQL Server systems, and shipboard networking standards
Naval Aviation Operations, DOD Cybersecurity mandates, and IAVA implementation and management
General experience includes information systems and naval aviation, demonstrated ability to communicate orally and in writing and a positive customer service attitude. Experience with SHARP, ACTS/SHARP LMS, T SHARP, or CV-SHARP is preferred
A Bachelor’s degree is preferred but not required for candidates with extensive specialized experience. Computer certification a plus but not required. Preferred certifications include, but are not limited to, CompTIA A+, Network +, Server +, and/or Microsoft MCSE, MCSA, MCDST
Needs to have clear, concise, and accurate communication skills
Must have ability to work well with office staff and customer representatives
Able to obtain a U.S. Government security clearance
Must be able to travel to support position requirements up to 10-20%. This may include travel to and from customer location, which may involve airline travel. In some cases, accommodations can be made for POV, if necessary
Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others
Must maintain a positive work atmosphere by behaving and communicating in a manner that fosters good relations with customers, clients, co-workers, and management

148

Customer Support Centre Manager Resume Examples & Samples

Conduct yourself in accordance with Sandvik EHS Vision to achieve Zero Harm to; our people, the environment we work in, our customers and our suppliers
Participate in and contribute to the development of the Sales Area Aftermarket strategic plan
Develop and implement the required CSC activities, tools and resources in alignment with the Sales Area Aftermarket strategic plan to ensure business and operational targets are met or exceeded
The growth of customer interactions through E-Business
Ensure performance management processes are implemented (including talent & succession planning & performance development)
Be an active member of Aftermarket team
Ensure strong working relationships with customers and stakeholders are developed and maintained

149

Customer Support Co-ordinator Resume Examples & Samples

Answering customer queries, and issues
Processing queries, and customer orders via the internal systems
Delivering an exceptional level of customer satisfaction – we are looking for individuals who will really go above and beyond!
Dealing with customer’s complaints and frustrations in a timely manner, aiming for a win/win solution

150

Customer Support Co-ordinator Resume Examples & Samples

Planning and managing internal and external engineer’s time through a range of diary management tools
Keeping the internal database up to date and recording information in real time
Maintaining accurate information of resource booking database, including reports, relevant documentation, and notes
Ensure appropriate paperwork & documentation is raised, and distributed to customers in a timely manager
Raising & distributing purchase orders for external contractors
Managing chargeable/lost days analysis for KPI metrics
Raising all site visit invoices on a weekly basis
Handling customer enquires/complaints in relation to orders/bookings
Assisting the project manager by prepping relevant paperwork and documentation
Contributing to the development of an escalation process for open queries

151

Customer Support Intern Resume Examples & Samples

Screen, rename and prioritize incoming digital e-fax requests
Screen and prioritize incoming email requests in the team’s shared mailbox(es)
Digitize long Quote and Order requests from different file formats using a text recognition software
Enter simple Quotes into Oracle based Parts ERP System
Mass-upload multiple lines to previously created Quote Headers
Estimate transportation cost for Quotes using a Transportation Cost Calculator
Enter simple Orders into Oracle based Parts ERP system
Support global customer support team overall entry activities
Audit quotes and orders that were entered on the previous business day
Drive customer support related daily, weekly and monthly metrics
Prepare analysis, presentations as needed
Support the green belt projects of the customer support team members
High School degree. College studies in progress
Previous student job in customer service and experience in a multinational company is a plus
Solid knowledge of Microsoft Office softwares
Knowledge of any business reporting environment is a plus
Confident communication level of spoken and written English language
Solid communication skills, self-motivated, ability to establish and handle multiple priorities simultaneously
Team player attitude
Self-starter, capable of working with minimum supervision
Tolerate monotonous work on a daily basis
Strong supporter of customer service excellence

152

Logistics Analyst, Trade Customer Support Resume Examples & Samples

External customer focus, serve as front line contact for wholesaler/Distributor
Manage DQSA customer interface and seek ASN issue resolution quickly
Manage Winthrop failure to supply and contract management as it pertains to returns and deductions
Conduct monthly wholesaler reviews consisting of customer service / order and downstream returns management
Winthrop order management based on Failure to supply/back order report and downstream channel inventory
Develop and maintain customer service scorecard wholesaler/Distributor
Management of divestiture contract agreement as it pertains to returns management
Conduct wholesaler customer service surveys and work with appropriate team members on integrating feedback into activities and process improvement
Support/back up in building reports for returns analysis
Vendor management for Genco and Inmar
Process claims/returns/IDOCS as needed
Manage the relationship with brand teams for returns/credits
Handles complaints and resolves grievances for claims associated with mishandling of product such as shortages and damages
Issues credits for fees including those related to Failure to Supply, Stocking Allowances and more
Investigates and resolves claims including confirmation that the customer's statement and actions are accurate and appropriate in accordance with the Distribution Performance Agreements and Trade Terms. Conducts research to obtain confirmation from internal and external partners, including Trading Partners and distribution vendors
Where investigation including analysis of SAP data confirms credit is appropriate, issues credit. Releases credits with values up to $50K (as applicable based on Delegation of Authority (DOA) limit) without management review or approval
Analyses SAP data to recognize trends, weaknesses, and opportunities to lower risk and improve processes
Manages investigation of customer deductions to resolve in a timely fashion. This includes

153

Customer Support Representativ Resume Examples & Samples

Assist customers, regardless of channel, with product usability support and research assistance
Diagnose and resolve problems using department tools, resources, business judgment and expertise, resulting in increased customer confidence with LexisNexis products
Act as an advocate for the customer in reporting feedback and resolving issues
Perform as a positive role model by demonstrating continuous performance improvement, solid business skills and support of department and company objectives
Ensure individual productivity and quality levels are met in order to meet and exceed customer expectations
Work effectively and cooperatively in a team environment and collaborate across the organization
Adapt to a frequently changing environment, which includes supporting new products and policies as well as using new tools
Multi-task to maintain efficiency
Juris Doctorate required
State bar licensure not required
Additional compensation available for those who are bar licensed
Customer service relationship building in all customer contacts
Strong PC skills, including working knowledge of Windows operating systems, Microsoft Office, multiple internet browsers as well as basic troubleshooting steps
Typing skills – minimum 40 wpm
Lexis Advance product experience a plus
Commitment to providing resolution to customer issues on the first pass
Strong communication skills both written as well as verbal
Strong business acumen to understand the impact of decisions on the customer base as measured by the Net Promoter Score performance
Must be able to work 2nd shift hours (shifts that would start 8pm up until ending at 2am) as well as holidays and weekends to support a global organization and meet customer expectations

154

IT Customer Support Resume Examples & Samples

Four years of information technology experience, such as a Tier 1 help desk, desktop support, or IT program/project management
Four years of demonstrated/documented skill in the support of the following
Troubleshooting and resolving technical issues related to computers and peripherals
Agency computer setup and preparation
Professionally documents detailed information in appropriate logs (database, journal, etc.) related to system problems and outages
Remotely troubleshoot agency approved hardware (printers, scanners, cameras, etc.)
Remotely install and configure agency approved hardware (printers, scanners, cameras, etc.)
Remotely troubleshoot, install, and configure agency approved software
Remotely troubleshoot and manage agency workstations
Security Access: Provide network account access for WSP employees
Accountability: Accepts personal responsibility for the quality and timeliness of work. Meets productivity standards and deadlines. Stays focused on the tasks in spite of distractions and interruptions
Acknowledges and corrects mistakes. Produces accurate and timely results. Provides accurate work with little supervision
Judgment and Problem Solving: Quickly grasps both the obvious and the underlying aspects of situations and problems. Looks beyond the obvious and explores other resolution options. Seeks assistance from co-workers who have successfully solved similar problems
Teamwork: Promotes a friendly climate, good morale, and cooperation among team members
Puts team success ahead of individual success. Values all team members. Protects and promotes the group's reputation with outsiders. Takes charge when it is necessary to facility an action or decision. Creates a feeling of belonging with the team. Assists in fostering and nurturing a high-level of teamwork within Customer Services
Interpersonal Skills: Interacts with teammates and customers in a positive, friendly, and professional manner. Is open and honest in communicating with team members
Customer Services Skills: Puts the customer first, making excelling customer service a high priority. Consistently goes beyond basic service expectations to resolve customer issues. Provides status reports and updates on progress to customers. Searches out methods to enhance customer satisfaction by improving efficiency and effectiveness of services provided. Emphasizes team approach to providing excellent customer services
One year in a customer service environment providing technical support to WSP customers, troubleshooting and resolving WSP IT hardware and software issues, utilizing the HEAT help desk ticketing system, and supporting Windows operating systems and Microsoft Office products

155

Customer Support Professional Resume Examples & Samples

Are wildly ambitious and ready for a career in IT
Have a Bachelor’s Degree or a resume that proves your professional and intellectual abilities
Are native in German and an excellent knowledge of the English. Preferably have an understanding of the Dutch and/or Polish language
On-the-job training to help you grow both personally and professionally
Passion for what we do
Challenging you and promise to sharpen your brain
An ambitious and international environment where you get to work with the best

156

Customer Support & Forward Logistics Coordinator Resume Examples & Samples

Minimum of 3 years' of relevant experience within a fast paced service environment
Proven record of excellent customer service skills preferably in related sectors
Good working knowledge of SAP, Clarify or similar CRM Tool will be highly advantageous
Possess good attention to detail, accuracy and an eye for inconsistency
Have the ability to effectively prioritise and multi-task in a project driven and fast paced commercial environment
Possess good multitasking skills and proactive work attitude
Have the ability to work both independently and within a team in a matrix organization

157

Customer Support Emgineer Resume Examples & Samples

Provides second/third level technical support for IOT/IOE (Internet of Everything) technologies to Cisco customers, partners, account teams, and other Technical Assistance Center engineers
Acts as focal point for large account network problem resolution. Interacts across TAC teams and development teams at peer level
Effectively utilizes moderate to complex lab setups to recreate and solve problems. Acts as a technical expert and provides support on a worldwide basis
Maintaining detailed records of customer inquiries, comments and opportunities
Review customer cases to identify potential issues
Handling call routing and other regular daily tasks to include data analysis, reviewing of processes and procedures, coordinating with various departments to manage customer issues
Provide efficient and effective troubleshooting of the customer’s data or routing issues
Working with 3rd party vendors to integrate the Cisco system with other components
Provide professional oral and written issue status to customer, management and engineering on request
Provide professional written documentation on all processes and procedures worked or created for the team
Ability to mentor other members of the team
Actively participate/lead in any Cisco/Customer conference calls on processes/procedures
Assist TAC and Engineering by tracking the implementation and testing of new products
Participating in the creation and distribution of training material as needed
Assisting in the enhancement of operational procedures for all day-to-day tasks
Working closely with the Business Units, Advanced Service and Sales teams to execute customer requests
Must be able to prioritize tasks and work after hours as needed (rotating schedules)
Ability to serve as subject matter expert to others on call routing, RMA and fulfillment processes
Demonstrate a constant example of expert-level presentation and interpersonal skills
B.S. Degree (Business Administration, Information technology or other technical discipline) or equivalent related work experience
3-5 years of customer service or executive administrative experience or training
Experience with SLA based service delivery
Experience with a supply chain or contract management system
Strong interpersonal, and communication skills (oral, written)
Customer Information System experience
Understanding of Broadcast Video or DNCS platforms a major plus
Ability to work in a dynamic, fast paced network environment
Ability to multitask and prioritize tasks
Function as a team member and be a self-motivated learner

158

Product Certification Customer Support Resume Examples & Samples

Manage key aspects of new customers, applications, on-boarding and scheduling
Conduct capacity planning and auditor scheduling for KiteMark assessments, through Common Operating Model, to assure profitable, cost effective and timely delivery of audits and planning of new clients
Assist with customer problems and respond to inquiries in a timely manner
Monitor, at Central Europe and CIS level, the completion of Product Certification testing projects and follow up with the laboratories and the customers
Preparation of Product Certification delivery Outlook in collaboration with the Product Certification business stream (Finance, Scheme Managers, Sales, etc.)
Timely follow-up with the customers with regard to annual testing sample submission
Review of testing jobs with negative/low profitability and with status “broken SMO”, i.e., where timesheeted hours exceed planned hours
Periodic review and monitoring of revenue/cost recognition, in collaboration with local and Product Certification Finance teams
Collaboration with Operational management in qualification/re-qualification of new and existing auditors
Provision of support for internal projects and for organization of customer or internal events, as requested
Associate degree
Good command of English required (verbal and written)
Experience of working within a busy office environment within a customer-facing organisation
Ability to cope with pressure and meet tight deadlines
To be computer literate and have experience of using Microsoft Office and computer systems
A friendly, helpful and positive telephone manner. An optimistic, open and flexible approach to change
An attitude to get it right first time and take pride in their work and performance and to be part of a successful team
An enthusiastic, self-motivated and organised person

159

Customer Support Project Mngr Resume Examples & Samples

Candidate requirements include the ability to execute a project and manage associated cost, budget and schedule requirements to ensure successful completion on time and within budget
Self starter who has a strong bias for action and ability to work in a highly matrix environment
Organize and support program reviews with internal and external customers
Green Belt certified
Responsible for project execution
Support small customer based with specific products

160

Customer Support SME Resume Examples & Samples

Day to day responsibilities for support of the customers at all sites
Filling in for people that need to take PTO, or are out sick
Training and onboarding new hires
Data analysis, reporting, and trending
Handle escalations from customers or technicians
Design and enforce request handling and escalation policies and procedures
Coordinate and perform level 2 and 3 issues
2+ years’ experience in a Maintenance / Provisioning organization
Experience with the knowledge base and tools needed to successfully provide support for our customers
Experience with face to face customer support
Strong interpersonal and communication skills, including the ability to work across the organization and interact effectively at all levels of management and peers
Ability to take responsibility / ownership for decisions, seeking advice where appropriate
Ability to learn, adapt to change, Strong analytical and detail-oriented aptitude
Comprehensive knowledge of Microsoft Office Products
Train, coach, and mentor Support Technicians and other junior staff
Ability to motivate and direct staff members and subordinates
Exceptional interpersonal skills, with a focus on listening and questioning skills
Strong documentation skills
Ability to absorb and retain information quickly
Ability to present ideas in user friendly language to non-technical staff and end users
Proven analytical and problem solving abilities
Ability to effectively prioritize and execute tasks in a high pressure environment
Experience working in a team oriented, collaborative environment
Knowledge of all current Policies, Procedures and Tools needed to perform the work, and a good knowledge of Service Now our ticket tracking system
Experience with Service Now our ticketing system
2+ years of computer support experience for Optum imaged machines

161

Commercial Customer Support With German Resume Examples & Samples

Provide first level general support pre-sales and post-sales, mail and electronic to customers and partners or assure a proper escalation to the first level technical support: price & availability, product selection, product substitution, answer question on catalog or on-line application, support on on-line self service tools
Responsible for answering incoming e-mails, web based tickets and prioritizing customer’s support needs
Provide support to the customers for commercial, technical and logistic returns product
Provide support to the customers for solving the logistic and commercial complaints
Complete documentation and follow up on all commitments and customer details
Actively create/modify CRM and knowledge databases
Collaborate with Marketing on new product launches
Liaise between customers, After-Sales and Marketing
Student or University Graduate
Previous experience in customer support or sales is desirable
Strong verbal and written communication skills are required
Previous CRM experience is an advantage

162

Commercial Customer Support With French & Italian Resume Examples & Samples

Order Management: enter, change, manage requests related to orders in cooperation with country representatives
Proactive information communication
Ongoing proactive research and learning about new products, technologies and applications
Participate in the interaction centre’s continuous improvement process
Fluent in English, French and Italian
Previous experience in the electrical field is an advantage
Ability to multi task (logging queries while speaking with customers)
PC skills (Microsoft, Windows, ERPs)
Capacity to learn basic technical concepts is essential
Excellent interpersonal, communications and time management skills
Ability to work on own initiative, but also as part of a team
Flexible and having the ability to learn quickly

163

Customer Support Resume Examples & Samples

This is a temporary position with possibility of full-time (permanent) hire
Handling inquiries from our users via email in a timely manner
Gathering input from power users for future product and content development
Relaying major customer service issues to the teams
Performance testing, security testing, submitting detailed bug reports
Creating tutorial videos, FAQs, blog entries, articles
1+ year of online customer service or relevant experience
Availability to work from 5pm to 1:30am PST
Familiarity with iOS, Android and tablets
Active on major social media sites, including Facebook, Twitter, Tumblr, Pinterest, Instagram
Excellent writing and interpersonal communication skills
Well-organized and detail-oriented
Ability to multi-task and self-manage in a fast-paced environment - Experience with JIRA, Zendesk, and Helpshift
Our office is in downtown Burlingame, CA, just 2 blocks from Cal Train and next to dozens of coffee shops, restaurants and stores in the area

164

Director of Customer Support Resume Examples & Samples

Ensure customer service team members create great customer experiences and meet performance objectives
Support and develop a productive, team-based work environment
Identify, develop and facilitate on-going training for the customer support teams
Manage financial objectives
Monitor and evaluate service delivery; take appropriate action to address service issues
Communicate with executive leadership on key performance metrics
Organize schedules of customer support representatives to provide proper level of service during all hours of operation
Define and perform a formal Quality Assurance Program to elevate the quality of the team
Provide coaching and development for all team members
Hire and train representatives
Surface and suggest solutions for problems
Build strategy for the department to accommodate growth and expansion
Resolve escalated situations, dealing directly with customers when necessary
5+ years previous experience leading Customer Support teams of 20 or more staff members
Experience working with CRM systems (Salesforce preferred)
Experience using Call Center technologies including call routing and workforce management software
Strong process skills to analyze and make recommendations for enhanced efficiency
Excellent leadership, teamwork, and project-management skills
Ability to remain calm in times of crisis
Comfort with software and new technology
Background in educational technology is preferred

165

Customer Support Resume Examples & Samples

Front line employee working in shifts (24/7), performing all the functions of the 'Service Desk Technician' role and additionally providing in-depth technical support to customers through network or equipment monitoring, localisation and remote repair
Technically aware customer service technicians who demonstrate excellent customer care skills (e.g. owning, driving and communicating) such that customers that they call/call them are left "delighted" with the experience
Technical English and/or any other European language knowledge (e.g. Italian, French, German) is an advantage

166

Customer Support nd Line-debrecen Resume Examples & Samples

Front line people working in shifts (24/7), performing all the functions of the 'Customer Helpdesk' role and additionally providing in-depth technical support to customers through network or equipment monitoring, localisation and remote repair
Cooperating with internal higher level support (3rd line)
Manage supplier activities (e.g. really driving/escalating 3rd party agents to dispatch and repair faults to meet our service level agreements)
Provide process improvement input wherever possible
May do proactive jeopardy management
Providing higher level support internally
Ability to communicate fluently in both written and spoken English
In depth understanding of LAN/WAN technologies
Excellent customer care skills
Analytical thinking
Team-player attitude
Enthusiastic and pro-active personality
Technical English and/or any other European language knowledge (e.g. Italian, French, German) knowledge is an advantage
CISCO CCNA certification and familiarity with any of the following products: Juniper, ADVA, Avaya, Ipanema

167

Agency Customer Support Resume Examples & Samples

Help manage and fulfill client projects
Participate in marketing planning process
Oversee production of marketing programs
Oversee creation of marketing support materials
Coordinate shipping of marketing support materials
Create and oversee the production of sales materials
Verify accuracy of projects and manage approvals of scheduled programs
Propose and promote strategic improvements to client’s program
Increase efficiency and profitability of the program
Work with Creative department and ensure that creative is on target with existing plan
Supervise outside vendors
Manage all data processing and list information, including reports
Analyze results of marketing programs
Communicate reports and results to account teams and client
Sorting, filing, and shipping of support and sales materials
Maintain team calendars
Maintain SharePoint - organize, post, and update files
Adhere to policies and guidelines pertaining to confidentiality, security, safety and professional conduct
Work involves frequent sitting, standing, light lifting (up to 25 lbs)
1-5 yrs. customer service experience preferred
Ability to work effectively in a cross functional dynamic team environment
Ability to maintain positive, professional demeanor at all times
Attention to detail, ability to proofread

168

Practitioner International Voice Customer Support Resume Examples & Samples

Fresher can apply
Undergraduate with 6 months of experience in an International Voice process
Candidates with 1 – 2 years of collection experience in Banking/Financial process are preferred
Execute calls & transactions as per given guidelines
Ensure achievement of given quality and performance parameters including turn-around time
Focus on Customer Service and Key Performance Indicator (KPI) results as per client contract, so as to meet the organizational objectives
Candidate should have good communication skills
Should have knowledge of MS Office
Should have Analytical / Logical Reasoning Skills
Should have decision making ability
Should be willing to work in shifts

169

Customer Support Resume Examples & Samples

Participating actively in the development process of the sales through your support by the redaction of commercial offers to the clients, in collaboration with the Key Account Managers and your colleagues of Customer Support
Establishing contracts for the supply of gas to the clients of your portfolio
Ensuring the technical, administrative and contractual follow up of the files of your clients
Working closely with the internal departments that are co-responsible for the general client satisfaction
Inserting statistical data in your reporting and analyze them
Respecting the internal procedures
Very keen to help the clients and contact persons, as well internally as externally
Flexibility of working hours
Open-minded, very accurate, commercially focused and a real teamplayer

170

Customer Support Resume Examples & Samples

Call Handling Times
Customer Satisfaction levels
Update and Manage CRM tool for all of your customer issues
Maintain a knowledge base of product feature/functionality of competitive products present
Maintain knowledge and be aware of best practice in own discipline
Learn and apply the tools and principles of the Danaher Business System (DBS)
Liaise with other internal teams to help resolve ad hoc customer issues raised
Proven experience in a Technical Support role
Background in technical product support, especially mobile telecommunications
Proven success - minimum 2 years’ Customer Service call center / technical support experience
Strong computer experience and time management skills are required
Solid knowledge and experience with MS office, Outlook
Customer relationship skills
Willingness to take ownership, be held accountable and achieve a good outcome for customers
Methodical and disciplined approach to problem solving
Engaged in daily work and takes initiative to practice and apply new skills to continuously improve performance
Highly motivated with a strong drive to succeed

171

Senior Customer Support Representatives Resume Examples & Samples

Provide comprehensive remote or in-person application support, system diagnostics and repair or network connectivity
Respond rapidly to customer issues via email, telephone, and personal visit
Escalate urgent problems requiring more in-depth knowledge/technical access to appropriate internal resources
Support the Ship Alteration process. Coordinate with RMMCO personnel and all other supporting agencies in the execution of system upgrades, refreshes, and initial installations
Create and maintain all certification and accreditation and system/user documentation. The Government anticipates a transition from DIACAP to RMF during the life of the task order

172

Agency Customer Support Resume Examples & Samples

Sorting, filing and shipping of support and sales materials
Maintain SharePoint - organize, post and update files
Bachelor’s degree preferred, with coursework in related area (marketing, communications, advertising)
Strong interpersonal, written, verbal communication skills
Basic Microsoft Office applications (MS Word, Excel)

173

Customer Support Resume Examples & Samples

Assist customers with orders placed through Newegg’s eBay store. Typical issues include RMA requests, providing order status and filing shipping claims
Resolve and respond to customer disputes filed with eBay, regarding an order placed through Newegg’s eBay store
Assist our internal departments with issues with order placed through Newegg’s B2B website. Typical issues include RMA requests, payment and verification issues and filing shipping claims
Maintain a 24 hour response time to our B2B customers
Issue RMAs for the RMA department in Canada for situations such as refused or undeliverable packages
Provide invoices when our RMA department needs them to take advantage of warranty
Issue Purchase Orders for Canadian B2B customer
Backup Agent Support Desk, as needed. Support Desk Agents are tasked with assisting Customer Service Representatives with escalated situations, exception approvals, and any additional assistance that our agents require. Agents are also expected to assist with Tier 2 and escalated contacts, following department expectations

174

Field Technician / Customer Support Resume Examples & Samples

General hardware break/fix of laptops, desktops, printers, network devices
Roubleshooting and repair of hardware and software issues to maintain business continuity
Diagnose, troubleshoot and repair peripheral equipment and handhelds
New HW upgrades; Moves, adds, changes in a laptop and desktop environment
Optimizing HW/SW/Networking product and configurations as scripted ensuring customer satisfaction
2 or more years in a technical field support, help desk and/or desk side support role
Must have GED or High School Diploma
Drug Screen is required for position
Remedy or Peregrine helpful
A+ Certification required

175

Director, Customer Support Resume Examples & Samples

Oversee and manage the product and SaaS customer support teams to achieve defined SLAs, customer satisfaction, and report on KPI’s
Work closely with Product, Engineering, Sales and Marketing, and other Business Stakeholders to achieve company objectives
Mentor, coach, and manage all application support technicians, as well as team leads and managers
Help ensure the team is performing timely and appropriate escalation of critical production incidents which may require client interactions
Identify patterns with recurring incidents to improve service capabilities
Become a leader in the incident and problem management practices
Develop and implement process and procedures to improve operational efficiency, customer satisfaction, and goal attainment
Promote a customer focused technical support culture that will go above and beyond to help ensure the best customer experience possible
Oversee team as they provide support to clients on a 24x7 basis
Demonstrate kCura Management Competencies (Embodies Personal Learning, Builds High-Performing Teams, Aligns Goals with Strategy, Makes Effective Decisions) in daily work, and seeks opportunities to apply and enhance management skills to create sustainable success for kCura
BA/BS in Computer Science or related discipline, or at least eight years direct experience supporting clients as a primary contact or lead using phone and/or email
At least three years effectively leading a team, practice or department
Experience with Relativity is a plus
Experience supporting a solution in a SaaS environment is a must
Familiarity with software distribution
Patch and release management of a SaaS product
Problem, incident, change and event management
Knowledge of support processes and methodologies including the use of KPIs and metrics
At least 8 years managing the support of a software application
Experience understanding distributed environments, networking, operating system concepts, other technical skills, and relational database concepts or MS SQL Server Technologies
Help Desk Manager Certification or other industry related certifications
A deep understanding of ITIL is required
Experience managing the troubleshooting of complex technical issues Exposure to working in a Pod, Swarming, or Vertical support model
Ability to manage multiple tasks and projects with ease
EDiscovery/eDisclosure knowledge and industry experience is a plus
Experience working with Salesforce, Jira and ServiceNow is a plus

176

Head Regional Customer Support Resume Examples & Samples

Operations monitoring, budget and continuity planning
Service, Sales and Marketing stakeholders management
Pro-active sharing of best practice working procedures and supporting documentation within team and wider RCSC

177

Specialist Customer Support Resume Examples & Samples

As a major customer interface on delivery and logistics to bridge customer with internal logistics departments, and resolve customer and Fab related issues
Revenue and quotation maintenance
Responsible for managing Fab Inventory and coordinating the reticle obsolescence exercise
Bachelor majoring in Business or Planning related field
Over 3 years above working experiences in Business Administration, direct customer support in semiconductor industry is preferred
Good interpersonal, communication, and team skills, ability to build working relationships with team and customers, attentive personality and detail oriented
Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
Proficient in English

178

Ikea Customer Support Resume Examples & Samples

Accept incoming calls from customers and resolve their issues by collecting pertinent information, informing customer of options and finding an acceptable solution
Use available resources to educate yourself on products, services and customer interaction techniques
Contribute to an environment where the IKEA Culture is a strong and living reality that embraces the diversity of coworkers and customers
Proactive and courteous customer approach
Strong Problem-solving skills with attention to detail
Broad knowledge of products and services
A clear understanding of, and a passion for IKEA values and principals
Computer aptitude

179

Global Digital Customer Support & Logistics Manager Resume Examples & Samples

Awareness, expertise and leadership of global online transactions, from acquisition to usability to after-sales, including detailed knowledge of product range and management of promotions on site and expansion of customer care
Knowledge of delivery and logistics processes & practices, including warehousing, back-office systems and delivery partners, services, pricing and execution
Understanding of local & global website architecture
Ability to network across all levels
Outward enthusiasm for “customer first” attitude
Proven experience of 2 years in call centre or similar
Analytic and communication skills
Proven experience with teams
Drive for success, career orientated
Smart and professional at all times
Motivated and results oriented
Flexible and capable of working under pressure
Positive team spirit
Strong internal and external Customer focus
Strong resolution oriented person to fulfil customer expectation
Dynamic person looking for permanent improvement
In-depth Magento and CRM experience across multi markets (preferred)

180

Customer Support Co-op Resume Examples & Samples

Gather data and prepare reports as necessary
Provide administrative and technical support to department
Documentation research and analyses
Assisting in quotations, ordering, tracking and shipping of spares, repairs and services
Support software developers in testing Software
Software review and documentation
Student from local university or college enrolled in an accredited bachelor's degree (or higher level) college/university program in a Mechanical or Engineering major
Have completed at least their sophomore year
Proficiency with Microsoft Office Products
Ability to handle multiple tasks and work with minimal supervision
Able to solve practical problems
Willing to learn new procedures and applications
Customer Service oriented
Incumbent must be eligible for DoD Personal Security Clearance
Able to operate a personal computer and copy machine

181

Customer Support Co-ordinator Resume Examples & Samples

Ensure compliance with all Health and Safety requirements
Ensure compliance with all Quality Management System requirements
Provide a proactive and effective interface with Customers, Freight Forwarders, Customs and Excise and all other resources to ensure that customer needs are met where possible and goods are delivered on time
Act within the Company as the 'voice of the customer' to ensure that their needs are expressed to all relevant parties
Ensure customer accounts are maintained up-to-date with all relevant details required. These include quotations, contracts, sales orders, contact / address details etc
Provide to customers all necessary documentation on-time, accurately and in the correct format to maximise the opportunity for winning orders
Track all quotations and provide regular summaries of quotations, orders and sales for customer accounts
Process, clean and amend sales orders, shipping and export license documentation, including contract acceptance management to ensure that, where possible, both internal and external customer needs are met
Support External Sales in the preparation and compilation of quotationss and other sales documentation and administration
Provide specified External Sales Manager(s) with general customer, technical and administration support as required
Liaise with all departments to ensure stated customer service levels are met
Control Loan Stock documentation to ensure all customers and sales needs are met where necessary
Provide product warranty control to allow cost effective savings where possible
Provide Service Centre support to allow development of the Global Support strategy
Develop and implement new customer support processes to continually increase effectiveness of the department and increase customer service levels
Establish and maintain departmental procedures to ensure maximum quality performance
Maintain good general housekeeping - Tidy workplace and prompt handling of paperwork and goods
Effective team player with excellent interpersonal skills and ability to communicate politely, confidently and persuasively with a wide variety of people (internal and external), up to very senior levels
Able to undertake all activities in a disciplined and professional manner
Able to assist the Line Manager to remain within annual operating budgets, and achieve cost effectiveness savings where possible
Prepare for, attend and contribute actively to meetings as required, and take all follow-up actions in agreed timescales
Excellent organisational skills and ability to meet deadlines and work under pressure
Highly self-motivated and the ability to work without supervision
Flexible as some out of hours working may be required
Experience in a Customer Service related role and the ability to demonstrate competence to successfully carry out the requirements of the role

182

Agency Customer Support Resume Examples & Samples

Review, validate, correct, and provide feedback on program set up information, to ensure the information is accurate and conforms to the signed dealer executed agreement
Data entry into multiple applications to support client onboarding and ongoing change management activities
Follow SOX approved Quality Control & Activation procedures to onboard clients in the programs they are enrolling into
Follow SOX approved Quality Control procedures to make changes to existing clients
Provide assistance to client inquiries on Epsilon’s automotive programs as it relates to onboarding and dealer set up
Triage and resolve onboarding and dealer set-up requests, assigning / escalating to the proper department dependent on our documented escalation process
Manage inquiries from the time they are received until the inquiry has been resolved
Utilize CRM Solution Database and department resources for product knowledge
Document client transactions in CRM database
Assist in special projects-report generation, testing, research etc. as needed
Ability to manage their own workload with minimal supervision
Provide periodic status updates to management
Generate database reports using prebuilt SQL queries
1 - 2 years of data entry or quality control experience required
Working knowledge of Microsoft Office, including Word, Excel and Outlook required
Must have extreme attention to detail
Must be able to follow documented procedures to ensure company compliance
Excellent time management skills
Ability to work with extreme deadlines
Willingness to work extended hours if needed

183

Customer Support Process Analyst Resume Examples & Samples

Bachelor’s degree or equivalent with 8+ years experience in Support Business Process, Operations or Program Management
Self-motivated, proactive, detail oriented, hands-on and results driven
Strong interpersonal skills and ability to work in a team environment
Combination of technical background with support business process experience a plus
Ability to recognize effective customer service interaction, identify gaps in quality of service and drive initiatives to improve service quality
Customer service/support experience
Customer focused and attention to detail
Experience gathering and documenting business requirements and functional specifications for projects
Ability to effectively prioritize and execute tasks to meet competing deadlines
Perform thorough review of closed support cases on a weekly basis to measure process compliance; provide constructive and detailed feedback which serve as coaching opportunities for management
Identify areas of improvement and efficiencies with overall case management processes
Document and train team on new business processes
Regular upkeep and maintenance of existing business processes
Refine audit criteria as system and process enhancements are introduced
Train new managers on audit process
Serve as business owner or project manager on projects that drive improvement of support processes with the goal of continually improving customer satisfaction. Define business requirements and drive process initiatives to conclusion

184

Senior Prof Customer Support Resume Examples & Samples

Provides response and takes appropriate action to resolve. May interact directly with original requestor, advise others on how to respond or escalate to a higher level if needed
Consults with management and/or business organization management to develop/implement appropriate response/resolutions for complex issues
Monitors customer inquiries for a specific functional area, tracks progress and resolution of escalated inquiries
Bachelor's degree or equivalent combination of education and experience
Experience working with fax machines, computer software and telephone technology
Ability to understand and apply regulations applying to functional area

185

Coordinator Customer Support Resume Examples & Samples

Maintain contracts for new and existing business, including contract renewals Assist in contract renewals
Resolution of customer support issues
Audit instrument and consumable contracts for compliance to policy and programs and enter into on-line system
Heavy customer, management and inter-department interaction
High-school degree with 3 – 5 years diagnostics contract experience in related field required. Bachelors degree preferred
Demonstrated skills in effective call handling, in a high volume customer service environment
Proficient in Microsoft office tools - including, but not limited to, Word, Excel, PPT

186

Representative Senior Customer Support Resume Examples & Samples

Administer customer sales orders and contracts by utilizing the latest in tools and technology to quote, receive, enter, and execute customer orders quickly and efficiently. In addition, an analysis of each order is conducted to ensure accuracy and consistency per customer requirements. This often necessitates clear and precise communication with other functional areas as to specific customer requirements and contract flow down
Manage order flow from booking to delivery and provide periodic updates to customers and internal sales and program leaders when changes occur. This is accomplished by working closely with Supervisors, Site Coordinators, Schedulers, Forecasters, and Finance to ensure accurate and timely information is obtained and shared
Address complex issues where data analysis is required. Exercise a high level of judgment in selecting methods, techniques, and evaluation criteria for obtaining results. Identify areas and opportunities for process improvement and/or cycle time reduction as well as contribute to, or lead, implementation of improvement opportunities

187

Director, Global Digital Customer Support Resume Examples & Samples

Own the end-to-end view across the CS department for digital platforms, in particular Web, Social Media, and Community
Work with team managers to analyze digital trends, recommend adjustments to infrastructure and tools, performance targets, and resources in order to maximize results and support our growing organization
Oversee the journey towards automation and self-service while improving customer experience and driving adoption. Be the thought leader in our self-service strategy so that any customer issues in this category are being properly owned and resolved
Have intimate knowledge of the key metrics and KPIs within the digital support domain and drive towards them
Join the CS leadership team as a thought partner on all things support

188

International Customer Support Resume Examples & Samples

Flexibility in work schedule – 24 hour company will require overtime, holiday scheduling, and weekend shifts as necessary
Demonstrating professionalism on the phone and in the office
Makes suggestions and recommendations to Supervisors and Manager in an effort to continually improve customer service operations
Assisting in the training of new employees
High School Education and /or industry experience preferred
Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through a combination of experience and education
Normally requires two (2) to four (4) years directly related experience
Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction
Familiarity with World Courier services and operations
Basic knowledge of Microsoft Word, Excel and inventory management system

189

Customer Support Resume Examples & Samples

Front line people performing all the functions of the 'Customer Helpdesk' role and additionally providing in-depth technical support to customers through network or equipment monitoring, localisation and remote repair
Technically aware customer service agents who demonstrate excellent customer care skills (e.g. owning, driving, communicating/updating and all 5 BT values) such that customers that they call/call them are left "delighted" with the experience
Requires 6 -12 months of in depth technical training plus several years of experience (e.g. 'expert' depth on 2-3 technologies or 'high' depth on 8-15 technologies). Example CCNA/CCNP Cisco level
Must understand the BT products and services that they represent to a solid "basic" level (e.g. same as Sales roles) and in depth BT's operational/service processes
These people are not 'script-driven'

190

Customer Support Account Executive Resume Examples & Samples

Investigate and resolve escalated customer complaints and queries to provide satisfaction and secure positive relations between Deliveroo and customers
Answer inbound customer enquiries via the telephone in an efficient and timely manner to guarantee customer satisfaction and brand loyalty with every order and enquiry
Proactively liaise with Riders and Restaurants to ensure orders run smoothly and escalations are dealt with efficiently
Actively and diligently monitor and provide customer feedback to relevant departments to help continually improve Deliveroo’s customer experience
Experience working in Customer Service
Genuine passion for providing the highest level of customer service
Ability to use multiple systems and multitask in a fast paced environment
Able to effectively communicate to a wide range of people via telephone or email
Ability to quickly assess a situation and problem solve to point of resolution

191

Customer Support Consultant Resume Examples & Samples

Being the first point of contact for our customers
Explain how our website/products work to agents and users
Communicate to various departments in the business
Provide website/product feature support
General customer service tasks
Resolving customer enquiries within reasonable time-frames
Working part-time rostered hours

192

Customer Support Resume Examples & Samples

Direct, coordinate and provide the highest level of customer service and ensure customer satisfaction
Some assignments may be customer facing
Provide Tier 2 help desk support to a variety of disciplines for resolution and follow up regarding inquiries relating to billing, ordering, provisioning or collection
Resolves complex issues including repair, maintenance, billing, and or orders
Proactively identify, communicate and resolve service affecting issues, technical support for product service resolution
Recognizes and recommends operational improvement
Provides trouble isolation for maintenance issues involving AT&T facilities
May act as a SME by sharing best practices
24X 7 environment

193

Customer Support Agents Needed Immediately Resume Examples & Samples

Strong attention to detail and the ability to troubleshoot issues methodically, while providing creative solutions within established guidelines
Superior communications skills, building trust, and gaining customer loyalty
Possessing strong researching skills, including database searches, knowledgebase review, and online searches
Previous experience with online tax software package(s)
Flexibility to work between the hours of 7:00 am and 11:00 pm, 7 days a week (schedules will be 40 hours per week with two days off during full

194

Level Customer Support With Strong SAP Knowledge Resume Examples & Samples

Answer and deal with incoming calls courteously and professionally, regardless of the caller’s demeanor
Gather and enter basic sales order information from the customer into SAP
Implement pricing in SAP for products, discounts, and customer specific prices
Resource to Sales & Marketing to implement special promotions
Minimum two-year associate degree related in pertinent disciplines desired or minimum proven 5 years experience in Customer Service
Solid interpersonal, verbal and written communication skills
Strong Knowledge in SAP, and PC based applications is a must
Very organized
Ability to work independently and complete projects efficiently
Volt is an equal opportunity employer
Apply Now

195

IT Customer Support Resume Examples & Samples

Call and ticket triage
Assist customers with inquiries via telephone and email regarding basic information about our products and services
When necessary, quickly re-direct escalated customer phone calls meet SLA's
Communicate to customers clearly, effectively and professionally
Provide prompt, courteous, professional service to our internal and external customers
Serve as a liaison between customers and other functional areas to communicate information
Participate in on-call/after-hours rotation
Desire to work in a fast-paced environment within the technology sector
Ability to prioritize and multitask work to ensure that timeframes are met
Proficiency with Microsoft Office programs (Outlook, Excel, Word, Visio, etc.)
Proficiency with Microsoft desktop operating systems
Proficiency with computer networking, including switches, SMB routers and wireless access points
Detailed understanding of the product sets within 30 days
Coordinating work on multiple incidents with varied requirements and product sets for multiple customers simultaneously
Time management is critical to ensure the timely issue resolution of customers
IT Customer Support will work with other Help Desk associates, as needed, to resolve incident-based customer issues and to meet functional area SLA's
Clear and Accurate Ticket Time Logging, Communication and Current Internal Notes

196

Doordash Inbound Customer Support Night Shift Resume Examples & Samples

Fluency in written and spoken English
Minimum of 6 months customer service experience in any sector
Excellent judgment and decision-making skills
12 months customer service experience in any sector

197

Customer Support Assistant Resume Examples & Samples

Ensure all Challenger administration (including medical information, passport, fitness) is up to date, correct and approved before departure
Enter Challenger applications on to our database
Collate information packs for initial presentations to students and guardians and ensure schools have all launch materials required during the sales process
Ensure families are up to date with finances - be prepared to take payments over the phone, liaise with finance, action refunds, and tactfully investigate and evaluate individual payment plans assessing individual’s circumstances and find an appropriate course of action etc
Fully record any school, Challenger and guardian correspondence on bespoke company database
Provide fitness feedback to Challengers and guardians
Provide advice and support to Challengers and guardians both verbal and written on a wide range of issues including but not limited to fundraising, expedition kit, destinations and itineraries, medical issues, booking conditions, payment options, flight enquiries, safety and back up
Ensure efficient responses to incoming queries and requests for support from the SAMs are actioned and tailor our servicing and support to the individual school needs and particular requirements, as directed by the SAMs
Liaise on behalf of the SAMs with departments based in Head office, e.g. planning, flights and leader management
Deal with minor issues and complaints within the portfolio, ensuring relevant internal parties are well informed of concerns that may threaten the relationship with the school or financial implications that threaten the profitability of a school
Foster great relationships with all associated Customer Support Coordinators and School Account Managers to ensure everyone is able to deliver the best possible service on the front line
Support with manning the Operations Centre throughout the year to ensure teams on the ground receive prompt help when needed and guardians and schools at home are kept well informed of incidents

198

Customer Support Business Analysts Resume Examples & Samples

Quality controls of contracts
Billing
Creation and set up of new contracts
Point of contact for stakeholders
Product Promotion
Strong and effective communication
Accuracy oriented
Adaptability and flexibility to change
Talent to work in a team environment

199

Healthcare Customer Support Hiring Professionals Looking TO Advance Resume Examples & Samples

Achieve specific sales targets and maximizing sale opportunities on each and every call
Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs
High school diploma with three to six months of sales experience preferred
Job requirements may vary by country and will not contravene any local laws

200

Director, Broadcloud Customer Support Resume Examples & Samples

Direct world-wide Customer Support teams including the US, Europe, Japan, and Australia that provide 24x7 technical support assistance to our customers including inbound calling, on-line chat, support portals, and ticketing
Ensure our service offerings and our customer support portals proactively provide customers with the self-help, documentation, release notes, and FAQs, to avoid problems or resolve them quickly
Work closely with Product Management, Development, On-boarding, and DevOps teams to build resilient and scalable solutions and processes for our customers, as well as the continuous improvement of procedures and support tools within the global support teams. This includes reviewing any pre-release software to ensure the service is easily supported, the global support team is trained and our support portals are ready to assist customers
Set clear objectives, evaluate progress, and instill a high-performance culture with focus on teamwork, for resolving customer issues with a high degree of customer satisfaction
Oversee any outages and customer communications when required, providing timely and accurate communications to expedite the restoration and restore customer confidence including follow-up with a comprehensive RCA
Ensure the targeted service and performance standards, including our SLAs and availability targets are met. This includes monthly reports of our SLAs and ticketing trends that provide the insight needed for continuous service improvements
Manage customer and internal escalations ensuring effective coordination between the global support team and other relevant departments
Review new support and service opportunities including RFPs and customer contracts to determine any gaps that need to be filled and make recommendations to meet the customer objectives
Occasional international travel will be required to work the teams and visit international customers as needed to review business plans, SLAs, and develop customer relationships
10 years of experience in telecommunication or networking, with an emphasis in the areas of Operations, Technical Sales, or Customer Support
5 years of personnel management and Customer Support
Bachelor’s degree is highly desired
A comprehensive understanding of cloud-based services and Telecommunications
Demonstrated technical and Customer Service skills to resolve customer issues, build relationships, and promoted industry leading customer satisfaction
Dynamic, energetic, motivated, with a positive outlook and enthusiasm to continually build customer confidence and make continuous improvements of processes and tools
Strong interpersonal skills including, mentoring, coaching, presentation skills and the ability to interact with colleagues at all technical levels
In urgent situations to be able to calmly empower, delegate and prioritize tasks responsibilities to coordinate a global team
A working knowledge of business tools and practices in change management and the related planning and real-time customer notification practices
A comprehensive understanding of how a Service Provider business works, the needs of their end users, and an understanding of the Software as a Service business model
A background in customer service leadership, knowledge centered support (KCS), customer service operations

201

Director Information Technology Customer Support Resume Examples & Samples

Partners with customers to create service level agreements, metrics, and key performance indicators to ensure that the Customer Support team is meeting the needs of the organization. Manages analysis, reporting and review of information and recommends changes to processes and procedures to improve customer support effectiveness
Work with fellow FSM IT senior leaders to create, revise, and implement a comprehensive strategic plan that identifies and addresses the current and future needs of the organization, promotes continuous improvement, and ensures financial stability
Collaborate with other schools at NU, Northwestern IT, and Northwestern’s clinical partners to identify areas of overlap, economies of scale, and resolve problem areas
Participate in the annual budget planning process, creating the annual budget for customer support services, and recommending for strategic financial allocation. Responsible for financial management of customer service IT budget, monitoring performance and accountable to Senior Director for financial performance and decisions
Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree in a major such as computer science, information technology, or related; OR appropriate combination of education and experience
7 to 10 years' supervisory work experience in a professional information technology environment in customer support, in a medical center or higher education administration or other relevant experience is required
Excellent communication skills (both written and oral), accompanied by a pleasant personality, positive attitude, and the willingness to work with and help others
Customer service experience required, with a proven ability to manage difficult situations with challenging customers
Experience with budgeting & financial management
Highly motivated, results oriented

202

Brokerage Customer Support Resume Examples & Samples

2+ years of experience with IaaS covering Compute, Network & Storage across multiple public cloud providers including AWS, Azure, & SoftLayer
Understanding of ordering lifecycle on public cloud
Exposure to ITIL aligned teams (Incident Management)
Understanding of middleware
Understanding of Network concepts
Basic Administration of Windows and Linux
Understanding of User & Role
Designing and Implementation in Websphere, Jboss Suite
ITIL support, Middleware Technology Consulting

203

Customer Support Intern Resume Examples & Samples

Enjoy and are skilled at troubleshooting and debugging complex technical issues at all levels of an application stack
Enjoy using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Are skilled at explaining technical problems and issues succinctly and clearly
Are a strong, confident, and exacting writer
Are exceptionally flexible and can context switch without it disrupting your positive disposition
Enjoy contact with others (face-to-face, by telephone, virtual meetings, VOIP or otherwise) and working and interacting in a group or team
Familiar with source control systems such as Git
Familiar with Elasticsearch Logstash and Kibana (ELK) to make logs searchable, or Grafana to make performance metrics explorable
Know and have used software automation, ideally Puppet/Chef or have been a Unix &/or Linux SysAdmin,working directly or very closely with DevOps
Desire to be part of and contribute to the open source community
Comfortable with object oriented scripting languages (ideally Ruby)
Emerging Puppet technologies such as HA, VRX, and more
Pursuing a technical degree (CS/IT/Eng/ITSec) or at least 4 years equivalent experience

204

Customer Support Resume Examples & Samples

Provide support for eMaint software applications to end users in a Microsoft and Web-based environment
Answer incoming eMaint software support phone calls, email and chat communications
Multi-task during calls to research technical issues while communicating with the customer and clearly and concisely documenting the issue
Demonstrate a desire to help other people with specific technical issues and be able to understand the support process from the customer point of view
Good mechanical aptitude and problem solving skills
Strong ability to communicate technical information both in writing and verbally
Strong work ethic and ability to work efficiently and effectively with minimal supervision
Customer service experience is a plus
Database knowledge is a plus
Fluency in Spanish or Portuguese is a plus

205

Representative, Customer Support Resume Examples & Samples

Non-peak season: average 30-40 calls per day
Peak season: average 60-80 calls per day
Non-peak season: average 20-30 email messages per day
Process orders (i.e orders received thru ACD, replacement orders, backup order entry etc.)
Weekly review of key accounts to analyze and determine shipping expectations and open order in dollars
Expedites valid orders and provide updates to the customers
Perform back up and work load sharing activities with other Domestic Customer Service
Adhoc projects as directed by immediate supervisor or from the management team

206

Customer Support Scheduler Resume Examples & Samples

Daily monitoring of external customers training plan to ensure courses are scheduled accurately and in a timely manner, to the standard set
Analysis of outstanding needs on the training plan to ensure additional courses are scheduled, where appropriate
Create training schedules for training based work
Administrative tasks as required to support project activity and to support the wider team when required
Ensure all trainer and room changes are actioned and the relevant people updated
Solid planning, organisation abilities and excellent attention to detail
Team working skills to work with other team members
Advanced Excel data analysis skills
Ability to manage complex process and multiple stakeholders
Planning for large training rollout programmes
Resource management
Experience of working with planning techniques
Strong delivery focus and proven communication skills
Experience working in a training environment would be an advantage
Experience producing reports and dashboards using Excel and other tools would be an advantage

207

Olss Customer Support Internship Resume Examples & Samples

Demonstrate excellent Customer Care and support skills in every interaction with internal and external customers
Assist in maintenance of Optuitive Standard database mappings
Assist in conversion and distribution of Eyefinity updates
Assist in conversion and distribution of Vision web updates
Set up and maintenance of products on Optuitive standard
Set up and maintenance of pricing on Optuitive standard
Troubleshoot problems with software application and escalate as needed to senior support staff to document issues and report through current procedure
Must be available 12 - 20 hours each week for a 12 week engagement
85% or more of work to be performed in the office with some ability to work from home
Be a full-time undergraduate/graduate student in good academic standing
Pursuing a degree in Computer Science, Business, Arts, Technical or related field
Must maintain good (digital) citizenship
Must have strong communication skills
Must uphold, enforce, and abide by all company policies
Strong writing skills
Working knowledge of TCP/IP, Microsoft Products, Visio, SQL preferred

208

Ikea Customer Support Center Resume Examples & Samples

Be responsible for leading and implementing the Social Media Customer Care strategy to establish IKEA as the leader in life at home in the social media environment, and to reflect our communications strategic focus areas in the Social Media Customer Care strategy
Be responsible for public customer interactions of social media, and be the voice of IKEA US on social platforms
Identify relevant social media opportunities for IKEA US, and implement their addition to our social media ecosystem
Conduct online advocacy and open a stream for cross-promotions
Lead social media within the business, communicating with key stakeholders on the opportunities and purpose
Manage the staff and activities of the Social Media team, including coaching, mentoring, training, scheduling and performance management utilizing IKEA values
Empowering co-workers through knowledge, confidence, trust, authority and motivation so they are always ready to support customers in the best way possible
Being responsible for the process of listening and responding to consumer conversations relating to life at home and the IKEA brand within the social media environment
Partnering with the Customer Support Center Customer Resolutions team to implement a suitable solution for customer complaints within social media
Producing reports for CSC & Stakeholders
Increasing social media reach by working across functions to grow communities, and by optimizing the use of platforms and paid support
Being responsible for supporting crisis management from a social media perspective, in coordination with Corporate Communications and other relevant stakeholders
Identify threats and opportunities in user-generated content surrounding the company
Social Media content management experience
Practices superior time management
Experience in developing content for social media platforms
Up-to-date knowledge of the complete social media landscape, usage and measurements
Educational Degree: High School Diploma and relevant IKEA experience required
Amount of previous related Social Media experience: 1-3 yrs
Previous leadership/management experience: 3-5 yrs
Fluent in English written and verbal skills
Producing reports for Customer Service Center & Stakeholders

209

Ikea Customer Support Center Resume Examples & Samples

Manage and lead a team of Call Center advisors and their daily activities, including recruitment, coaching, mentoring, training, and performance management utilizing the IKEA Values
Perform quality sampling reviews on team and provide constructive feedback on monitored calls
Coach and develop Call Center advisors to meet and exceed IKEA US Customer Support Center objectives and other developmental areas as identified
Track and report on productivity measures, ensuring all Advisors are meeting standards
Prepare/present Advisor performance reviews during annual review process
Assist in the management of call flow
Coach Advisors in handling of escalated calls and conflict management
Take calls as needed to assist in meeting service level standards
Coach and manage team on company policies and procedures including attendance policies and corrective action procedures
Comply with all HR policies and procedures, federal, state, and local laws; attending un-employment hearings as needed
Attract, retain, develop, and inspire Co-workers by realizing the Human Resource Idea to become the best retailer to work for
Contribute to the development, implementation and evaluation of the Customer Service Business Plan
Initiate development activities to secure customers meet friendly, helpful and knowledgeable co-workers
Partner with managers and coworkers to influence and support overall positive working environment; to include actions to secure a positive shopping experience in line with established customer service standards and a sense of urgency in addressing customer service issues
Perform leadership actions/activities, such as Duty Manager shifts, open and close functions, and team meetings as required
Take action to support and establish Frontline business objectives and define goals with customer needs as primary focus
Create an environment where the IKEA Culture is a strong and living reality that embraces the diversity of Co-workers and customers
Ensure that the Front Line Team maintains a safe, clean, and orderly area in “shape as new” and compliant with internal standards and external regulations
Support and implement IKEA US Customer Support Center management decisions
2 yrs Call Center experience preferred
3-5 yrs management experience
Proven Leadership ability
Writing proficiency skills
Excellent team-building and interpersonal skills
Service selling experience
Ability to work effectively in fast-paced, high-volume environment
Interest in Home Furnishings
Share your knowledge and learning
Eagerness and desire to understand the IKEA business and customer needs and influence improvement of the business
Strong desire to ensure a safe, profitable, and efficient environment for coworkers
Ability to share your knowledge and learning and collaborate with others while acting as a culture and values ambassador
Administer and evaluate training programs
Assess skills gaps and evaluate the effectiveness of a learning intervention
Form strong business relationships at all levels in the organization
Be a dynamic, action oriented team player that is self-motivated and confident in making independent decisions with the ability to influence and act
Strong interpersonal, communications, analytical, problem solving, and organizational skills with a highly developed service focus
Use creative problem solving skills in conjunction with IKEA’s core values
Fluent in English (written and verbal skills)

210

Ikea Customer Support Center Resume Examples & Samples

Develop and maintain forecasting on a daily/weekly/monthly/yearly level
Monitor and analysis volume trends
Update Steering/Management staffing needs
Manage and report Global RFC & Wrap-up Codes
Partner with Service Office stakeholders and Business Navigator
As an IKEA co-worker you take responsibility for leadership by leading yourself and others
With your way of turning values into behavior and with your competence you take part in maintaining a strong IKEA culture
Knowledge of IKEA Brand, culture and values
Deep knowledge of contact centre business
Good Knowledge of Workforce Management Software (i.e., Interactive Intelligence, IEX) communication platform used in the Customer Support Centre
Advanced in MS Office Excel
Good knowledge of country and local legal requirements in staff planning
Deep knowledge about IKEA staffing optimisation process
A good understanding of how systems and processes interact with staff planning tools
Experience of forecasting methods and processes
Exceptional numerical reasoning, attention to details and accuracy skills
Educational Degree: College Diploma or relevant IKEA experience required
Amount of previous related experience: 1-3 yrs

211

Gams Customer Support Resume Examples & Samples

Follow dedicated Automotive customers according contracts (product support and deliveries)
Records, tracks, and ensures timely closure of issues and action items
Performs analysis based on ou Automotive database to provide internal and external studies
Participates in requirements gathering and the development of creative solutions for client business problems or workflows
Assist team for deliveries and SQL programs
Customer orientated
Able to provide high quality work and auto-control
Established analytical and problem solving skills
Demonstrated verbal and listening communication skills
Demonstrated time management and prioritization skills
Basic skill in Oracle SQL
Willingness to work in a Global organization
Working experience in automotive industry (retailer, importer, manufacturer, supplier)

212

Customer Support Centre Manager Resume Examples & Samples

Managing Customer Support Team's performance, quality, time and resource within company policies and legislation
Maintaining relevant production of succinct and timely reports for all aspects of team’s performance
Conducting personal development needs of the Customer Support Team
Building, maintaining and developing good working relationships with Customers, Colleagues, Management, Suppliersand relevant third parties
Assisting with evaluations and audits of the Services provided when appropriate
Training staff in Customer Support processes when required
Ensuring all monthly invoicing & crediting (customer & supplier) is completed in a timely manner
5 years checkable work history
Unrestricted right to work in the UK/EU
Fluent written and spoken English
Excellent administration skills with a proven record in a business administration environment
Comprehensive IT skills including ability to use all MS Office packages, including excel
Ability to work independently with a methodical approach in a highly demanding environment
Ability to operate in a professional and confidential manner at all times
Self motivated and able to work on their own initiative
Strong organisational and time management skills
A minimum of 2 years’ supervisory/management experience in a busy office/customer support environment
Available if required to work evenings & weekends

213

Level Customer Support Resume Examples & Samples

Analyze order problems and orders with exceptions
Identify root causes
Drive resolution of problems and exceptions between all involved stakeholders
Identify process improvement opportunities and lead or participate in the implementation
Define process improvement opportunities
Provide process support and continuous “training” to outsourcing partners
Implement structural fixes on identified root causes
Determine and approval financial related issues; invoice approvals and credits towards Key Markets etc
Manage operational escalations related to customer orders
Support outsourced activities and to provide instructions how to handle, identify and process orders and parts
Handle quality escalations and act as a liaison towards the technical products experts in the Business Units
Inform outsourced partners of any changes to business process documentation (two way communication)
Provide management reporting
A competitive package
25 Holidays per calendar year
A variable bonus based on both Philips results and personal performance
Solid company pension scheme and attractive collective health insurance package
Long-term incentives grant and opportunity to buy Philips shares and products with discount
Healthy work-life balance

214

Customer Support Resume Examples & Samples

Maintain database by inputting invoice and bill-back data and update managers by consolidating, analyzing, and forwarding daily action summaries
Resolve order and possible delivery issues by investigating data and history and identify alternate means for filling orders
Provide sales and projection results by preparing and forwarding sales tracking reports
Maintain customer database, prepare and distribute monthly reports
Prepare sales presentations by compiling data and develop presentation formats and materials
Track sales expenses by tracking, consolidating, analyzing and summarizing expenses
Accomplish department and organization mission by completing related results as needed

215

Customer Support & Communities Manager Resume Examples & Samples

Have experience in a customer facing role (Essential)
Have a minimum of 5 x GCSE at grades A*-C including maths and English (Essential)
Have experience working with high value customers to identify their needs (Desirable)
Hold awareness of building brand and branding initiatives (Desirable)

216

Customer Support Center Team Manager Resume Examples & Samples

Provide Team Member with comprehensive qualitative monthly audit feedback to include attendance updates, voice audit summaries, analysis of productivity levels against goals and summary communication of departmental and/or business news
Accept supervisory calls including customer/dealer problems and take appropriate action to resolve issues
Provide corrective feedback to team member as necessary
Participate in the training of new hires
Verify payroll information, various administrative task
Provide Team Member with statistical feedback
Team member succession planning
Supervise team members and provide additional support to the Resource Desk as needed
Work closely with all staff members and peer supervisors to ensure open communication and consistency or work flow
Initiate, contribute and spearhead projects as they develop and/or assigned
Candidates must be able to work independently, with little or no direction from Unit Manager and maintain a high degree of productivity and accuracy
Must have basic knowledge of computer applications
Excellent written/oral communication skills, strong organizational skills, detail oriented and are able to multi-task
Action/results oriented, change management, people leadership, self leadership
Prefer 1-2 years management or supervisory experience in a customer service center environment

217

Customer Support Resume Examples & Samples

Answer incoming telephone calls in a professional and courteous manner
Ability to troubleshoot mechanical and electronic issues
Formulate professional technical responses to a majority of incoming support requests via Email or Web form
Use scientific software to plot, process and evaluate customer data
Input customer questions, quality / warranty concerns and VOC information accurately in an organizational wide CRM database
Develop and maintain relationships with customers
Develop, maintain and use basic knowledge of customer support processes (i.e., pricing, products, etc.)
Resolve customer complaints/problems and provide follow up to customers and Manager/Supervisor if needed
Provide hands-on job function training to coworkers as needed
Maintain a clean and organized work area to facilitate service best practices
Participate in Kaizen events
Work off-shift, as needed, to support department and meet deadlines
Offsite domestictravel to customer locations
Provide limited onsite or offsite technical training to customers
Provide feedback to product managers, sales and engineering about product improvements
Provide support for R&D and Science related projects
Bachelor’s degree in Oceanography or similar Environmental Science or Earth Science preferred
1-3 years’ experience in a customer service related field
In-depth knowledge of Microsoft Office Suite (including Access)
Experience with SalesForce or similar CRM software preferred
Must have a valid driver’s license and a good motor vehicle driving record

218

Customer Support Service Technician Resume Examples & Samples

Provide Support in the Setup, Installation, and Configuration of Computers and other Hardware that is part of Customer Deliverables
Diagnose and Resolve any Problems that might arise in these systems
Perform Installation and Maintenance trips for all systems
Assist in Customer Support and Training for installed systems
Assist with the Packing and Shipping of contract material
Assist with the daily in house shipping requirements for in support of customer service and installation
Write Technical Reports and Read and Follow Test Plans and Procedures
Follows Blueprints, Guidelines and/or Diagrams to ensure Product Specifications and Tolerance Levels are met
Test and Integrate Components per customer orders
Operate production equipment
Troubleshoot and Repair returned equipment
Configure and Load Computers per customer request
Additional requirements as directed by the Customer Service Manager
High School Diploma or GED is required
Minimum 3 years technical experience required in troubleshooting, testing and maintenance of commercial and computer equipment
Ability to read schematics, wiring diagrams, and assembly type drawings required
Must be able to use a wide variety of hand tools
Must be computer literate with knowledge of MS Office, computer assembly, configuration and support
Mechanical, electrical and electronic assembly experience desired
CompTIA A+ (Plus) Certification, preferred
50% travel to customer sites is required
Spanish language is a plus but not required

219

Supervisor, Customer Support Resume Examples & Samples

Mapping of customers feeds
Checking and changing customers feeds
Dialogues with account managers and customers
Being innovative regarding titles and specifications of the customers feeds/ads
Control of the several systems/feeds
Working closely with another “Customers Support Supervisor”
Dialogues with our system providers in the Netherlands

220

Customer Support Resume Examples & Samples

Act as a subject matter expert for a given set of Fitbit products, including hardware, software, firmware, and other products & services
Work with Customer Support, Community, and Social Support teams to triage and escalate customer-facing issues, develop communication plans for product launches, and influence product development based on feature requests from the user base
Maintain documentation of current and emerging issues for customer support agents, including handling process and proper troubleshooting, and communicate updates about the resolution of these issues to customer support agents via the proper channels
Collaborate with the Customer Support Content and Training teams to develop internal resources and customer-facing messaging to support product launches, changes to the product, and emerging issues
Direct the work of customer support agents around the world, both directly and remotely, including communication with agents, support staff, and supervisors
Contribute to contact center staffing plans and forecasting
Advocate within the larger Fitbit organization on behalf of both the customer and our support agents
Some international travel required - up to 10% annually
Familiarity with reporting and analysis, especially Tableau, Salesforce, and Excel
Advanced knowledge of JIRA or equivalent project management software, especially Agile boards and creating/filtering tickets
Strong ability to prioritize and manage multiple requests from different partner teams
Excellent communication skills and high emotional intelligence
High personal productivity with demonstrated follow-up ability
Personal interest in consumer electronics, digital health, and wellness
Bachelor’s degree or higher preferred

221

Customer Support Assistant Resume Examples & Samples

Dealing with customer queries via telephone, email, SMS and live chat
Processing account withdrawal, deposit and documentation requests
Handling customer registrations and KYC where required
Dealing with complaints and/or disputes
General administration tasks to support customer requirements
A proactive approach to assisting the marketing department
Provide technical support to online customers
Experience of a customer support environment
Ideally with work experience within betting/gambling although this is not mandatory as training will be provided
Excellent eye-for-detail,
Excellent IT skills,
Sports/betting awareness
Good understanding of customer retention are essential
BENEFITS

222

Customer Support Resume Examples & Samples

Receives incoming calls from customers. Researches and resolves customer inquiries involving all aspects of debit cards
Assists customers with disputes, fraud reports, PIN reset, card activation, etc…
Sets up new debit card accounts, maintains accounts as needed including lost/stolen cards, and inputs data into multiple systems as required
Provides excellent customer support and assistance to debit cardholders, branches, and the corporate call center
Assists branch associates and customers with instant issue cards
Ensures that all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training
Performs other duties and responsibilities as assigned
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to read and interpret documents such as procedure manuals, general business correspondence, and/or journals or government regulations
Ability to effectively present information in one-on-one and small group situations, to customers, clients, and other employees in the organization
Must possess excellent telephone skills, including a professional speaking voice
HS Diploma/GED and
One year of experience in customer support
Minimum of one year clerical and/or secretarial experience is required
MS Word, Excel, and Outlook

223

Customer Support Mgr Resume Examples & Samples

Identifies and facilitates the route of all technical queries and problem resolution from the customer / field to Corporate Technical Support and Engineering. Advises EMC senior management of any developments and action plans. Generates support plans to resolve complex service related problems
Analyzes customer technical problems with respect to business, operational and financial areas of customer service and has responsibility for making decisions relating to these issues. Controls and directs internal resources in terms of setting time requirements and expectations
Travel to customer sites and EMC offices as required. Performs other duties as required. Will carry a pager and will likely be called upon during off-hours to become actively involved in resolving a customer issue. EMC Proven Professional Certification desired
Coordinates activities with Account Personnel from Sales, System Engineering, TSG and Customer Service to ensure all customer needs are met. Acts as point of escalation for front line issues and concerns on specific problems relating to assigned region or country and is responsible for ensuring follow up and fault resolution. Coordinates all aspects of ongoing service issues, technical assistance and direction to customers regarding EMC products
Integrates customer and EMC business requirements with technical requirements to determine best course of action when resolving customer issue. Enables sales by positioning solutions to protect EMC product image while identifying sales opportunities. Gather customer intelligence on sensitivities and expectations
Ensures suitable level of service personnel and activity during problem resolution at all locations. Prepares and presents key business issues to senior management to provide and obtain information and to build consensus regarding project direction
Interfaces with customer on behalf of senior management via customer meetings and written communication. Responsible for acting as EMC CS Laision for customer visits to the Executive Briefing Center
Presentation skills
7+ years relevant experience

224

MES Customer Support Lead Resume Examples & Samples

Responsible for handling 1st line support calls
Receive customer information, determine priority, evaluate system condition
Provide 1st line technical/application support to the customer and assist in the effective resolution of critical issues
Working with the Helpdesk, taking the ownership of customer events, to plan actions that will result in the most effective resolution for the customer
To oversee preventative, corrective maintenance and proactive onsite visits to ensure work is conducted in an appropriate manner
Provide project support, assisting the project team during system installations
Maintaining good communications and team working with all managers, colleagues and -customers
Informing management of situations where customer satisfaction is compromised or contractual obligations are unlikely to be met
Maintaining adequate records of all service visits in line with the company's reporting requirements using current business tools and procedures
Complying with work instructions, quality policy,- codes of conduct and health and safety policies at all times
Ensuring that compliance, quality and health & safety standards are maintained in line with Siemens, MHRA and NHS requirements
Acting as the liaison between the customer and the company on any ‘out-of-contract’ scope requests, ‘ad hoc’ requirements and general questions regarding the MES service -
Assisting in the production of performance data, including the monthly performance monitoring report
Attending MES service/support review meetings with the Customer along with the relevant management representative
Participating in an on-call arrangement to ensure emergency “out of hours” support as part of an agreed rota
An appropriate engineering or clinical background required, preferably a combination of both disciplines
Demonstrable hospital experience within a clinical discipline, ideally in Radiology
Self-reliance and motivation
Good technical and communication skills
Good negotiation skills, with the ability to understand the complex nature of NHS requirements within an MES contract
Ability to work autonomously and make timely and professional decisions with minimum management input
Good organisation and monitoring skills
Experience in operational procedures
Technical and applications product knowledge
Ability to work within a team and contribute to all aspects of the role
LI-VVKT

225

Customer Support Program Mgr Resume Examples & Samples

Candidate requirements include the ability to gather customer inputs, identify options to deliver a solution, develop a program schedule and manage program milestones, budgets and requirements to deliver the project on time within budget. Projects / programs will be managed within SAP
Ability to lead and influence across functional organizations to achieve customer and Honeywell objectives
Ability to solve complex issues and drive to resolution under minimum supervision
Demonstrate the ability to develop a strong cross-functional network and MOS
Develop, organize and lead program reviews with internal and external customers. Lead detailed program reviews with Senior Leadership related to product and customer support issues
Program Management Professional (PMP) certified
Responsible for program planning development and execution
Strong communication skills with the ability to present information to senior leadership
Strong PC skills including Word, PowerPoint and Excel
Support large customer based with multiple products

226

Coordinator Customer Support Resume Examples & Samples

Process orders and provide efficient response and resolution to all customers requests
Provide timely follow up and feedback provided for all customer issues
Assigned specific offline projects and daily operations activities
High school diploma with 2-3 years in customer service and interest in taking skills to a higher level required. Bachelor preferred
Previous experience in Customer Service, quality focus, problem solving, documentation, listening, phone, resolving conflict, analyzing information, detail oriented, multi-tasking and data entry
Knowledge of business applications, and a knowledge of ORACLE is preferred
Must be a self-starter and willing to take the initiative to respond to and/or address challenging situations
Great interpersonal skills to manage customer issues, build relationships and cooperation with our customers as well as within other departments
Ability to multitask, learn new job requirements/functions and thrive in a highly metric driven environment

227

Ikea Customer Support Center Resume Examples & Samples

Ensure operational implementation of the unit action plan
Ensure prerequisites are set so that customers can receive service and sales support with add-ons, cross selling and up selling to provide a one stop shopping experience
Ensure the business competence, especially about products and services by supporting the department in their efforts to improve according to agreed development plans
Secure that the department works ethically and in compliance with internal regulations and legislation including: consumer protection, risk, environment, health and safety
Follow up processes with relevant stakeholders in order to achieve operational success
Support and inspire a customer-focused culture in all non face-to-face contacts and secure a positive and seamless customer experience
Secure and monitor that the department is working to set global and national standards and policies
Ensure customer contacts are guided to the preferred contact method based on analytics and market trends
Use provided relevant insights to remove obstacles in daily operations
Provide an inspiring and motivating environment for your team and it's individual members to ensure development and succession
Understand the market and competition
Knowledge of the contact center business, relevant sales tools, processes, and working methods
Ability to identify the need for and drive change within the organization
Strong organizational skills and the ability to prioritize
Leadership experience in a people-centric organization driven by achieving success and results through people
Able to work on both a strategic and operational level managing complex processes
Enjoy working in a fast-paced environment in constant development to improve people and processes
Ability to make things happen with flexibility, speed, and simplicity
Proven experience of being a valuable contributor to customer satisfaction and business unit results in a multichannel environment
Ability to communicate confidently and clearly in the local language(s) and English. Experienced in problem-solving and conflict-management

228

IT Analyst Customer Support Resume Examples & Samples

Ensure an optimal and sustainable service delivery in customer support for all users in Japan and Korea, including help-desk and on-site-support
Manage day to day support and evolution of IT infrastructures
Contribute & coordinate projects to guarantee compliance with standards
Manage the activities of the customer support IT team (help desk, On site service)
Ensure effective support by defining & monitoring internal SLAs and KPIs
Build and maintain new way of rolling out hardware and software solutions for all users
Propose improvement actions & contribute to IT innovations
Provide and permanently develop knowledge of infrastructure and systems, and ensure documentation for his/her field

229

Customer Support Resume Examples & Samples

Provide assistance to our customers (via inbound call queue and support ticketing system)
Perform add/change/delete requests in state of the art Hosted VoIP PBX platforms, Broadsoft and Cisco Call Manager
Provision IP phones (CISCO, Polycom, Linksys and others)
Provision Cisco and Adtran routers and switches for new customer installations
Detailed understanding of the OSI model as well as understanding the basics of IP networking
Relevant IT certifications (MCP, A+, CCNA, etc.) or have previous IT Support experience

230

Director, Customer Support Resume Examples & Samples

Demonstrate a hands-on management approach to support the team Globally
Set goals and objectives and drive accountability through metrics and process driven results on a quarterly basis. Interact and influence key stakeholders at all levels
Drive strategic scaling initiatives to reduce the number of incoming cases, improve the customer experience and increase efficiency
Achieve high customer satisfaction
Expertise and a proven track record successfully supporting business applications; SaaS highly desirable
Experience building, driving and executing strategy
Experience building solid peer relationships in order to influence key stakeholders at executive management level across corporate, geo and region
Bachelor’s degree in Business, Computer Science, or equivalent areas of focus
Strong ability to influence stakeholders at all levels including
Demonstrated ability to drive cross-functional teams to meet business objectives and influence co-workers while fostering strong global working relationships
Shows and encourages employee accountability for their actions
Ability to generate a sense of urgency and rally appropriate resources to drive resolution to critical customer issues

231

Senior Director, Customer Support Resume Examples & Samples

Ability to recruit, manage and retain a high performing team now addressing current and future needs
Ensure a collaborative and integrated approach with other areas such as QA, Development, Product Management and Services
Drive action plans for escalations severely impacting customers, driving problems to resolution and managing the communications within Workday and with the customer
Build relationships with customers
HCM expertise
Proven strong people leadership skills, has built and managed direct and virtual teams; managed cross functional and regional teams
Cross Functional Collaboration
C Level and Executive Management
Objectivity and openness to others' views and continuously builds a positive team spirit
Drives teamwork and collaborative information sharing
Strong strategic thinking, creative problem solving, and analytical skills along with ability to execute
Proven ability to collaborate and build relationships with customers
Excellent verbal, written, visual/presentation skills
LI-DC2

232

Customer Support Center Rep Resume Examples & Samples

Assess customer needs via telephone using the appropriate procedures
Maintain organized files or log sheets for appointments, vehicles scheduled in, customer follow-up calls, and estimate follow-up letters
Maintain records of all calls, complaints, and repairs
Schedule breakdown repairs to appropriate locations
Escalate customer complaints to upper management depending on nature/complexity of each case
Six months' experience in commercial vehicle repair call center environment
Proficient switchboard and data entry experience

233

Manager of Customer Support Management Team Resume Examples & Samples

Manages and controls activities within a single country or a sub-region which is part of a larger geographical Region
Manages at least 4 employees and typically between 8 and 15 direct reports. Span of Control guidelines may differ from these numbers
Responsible for the overall business success of a set of services, solutions, or a sub- set of the portfolio, product family, or functional segment. Establishes strategies and business plans to support business goals and initiatives by driving profitable growth and TCE
Manages and monitors performance of product and service business metrics (e.g., attach, penetration, revenue, TCE); delivers recovery or action plans for exception issues
Identifies and drives process improvements for services route to market, delivery, business operations, and individual and team productivity to improve overall effectiveness
Creating and foster a mutually beneficial relationship with Product Business Groups, Alliance partners, Services functional and support teams, and Regional Business Development Manager, Sales, Solution Partners Organization, and delivery functions
Focal point for functional team issues and resolution
Assigns responsibilities, provides direction, leadership, and coaching, removes barriers as needed to enable direct reports to execute their roles and achieve objectives and goals
Creates a working environment that is conducive to individual growth, high performance, is challenging and rewarding. Achieves diversity and other HR goals
Typically 8+ years to establish proven track record in Service Business Management Established management background of high level individual contributors (leading teams)
Typically first level and advanced level university degree
High market knowledge. Need broad knowledge competitive market dynamics, business models, business strategies and processes
Demonstrate knowledge of corporate organization, culture and policies, cross functional roles and objectives
Skills in management of people and business relationships, knowledge in organizational design and planning, problem solving, managing individual and team productivity and dynamics, and excellent communication, and negotiation skills
Familiarity with financial reporting tools and ability to correctly design reports and interpret their output
Demonstrated ability to provide thought leadership and drive change across functions; highly developed program management and change management
Management by influence with international, multi-cultural, virtual teams
Influence cross-functionally and on senior management level

234

Finance Director, Customer Support Resume Examples & Samples

Manages the finance function for a mid-sized, complex business, or a major finance sub-function for one of HP's largest, most complex businesses
Develops and leads planning, design, implementation, communication, and delivery of the company's finance initiatives within area of accountability across the organization
Accountable for leading an organization of managers and individual contributors for a business function by setting overall initiatives, allocating financial and human capital for programs and projects, and ensuring timely and effective delivery of financial programs
Oversees the key controls within one or more domains of responsibility to ensure compliance with legal and accounting requirements (e.g., GAAP, SBC, AFM)
May be responsible for significant dotted-line employee reporting relationships
First level university degree with a focus in business or economics; advanced degree and/or accounting certification (e.g., CPA, MBA) strongly preferred
Superior understanding of accounting principles and financial analysis

235

RT Logic Co-op Customer Support Resume Examples & Samples

Completed at least one year of undergraduate college coursework towards a degree in Electrical Engineering, Computer Science, Information Technology or related field
Familiarity with programming languages C, C++, Java, Python, lab equipment (network analyzer & spectrum analyzer), and Software/Hardware development
Willingness to learn on-the-job and work with a team to contribute to the resolution of technical issues
Have excellent communication skills
Ability to work at least 15 hours per week during the spring of 2017 and at least 20 hours per week during the summer of 2017

236

Customer Support Officersr Representative/g Resume Examples & Samples

Working as part of a team to provide Conflict Resolution assistance at client premises where there is potential for conflict
Presenting at all times, a smart, alert, visible and commanding presence at the premises of our clients
Ensuring the safety and security of our clients’ buildings and assets by carrying out all duties in full adherence with the Site Assignment Instructions
Conducting shift handover procedures at the start and end of each shift to ensure all matters of concern or note occurring during a shift are passed on for the purposes of service and incident management continuity
Writing complete and accurate handover and incident reports and taking appropriate action as required on all reports passed to you at the commencement or during a duty shift
Prior experience of working as a Security Officer in the Security Industry
Unrestricted right to work full time in the UK for a minimum period of 12 months
Be fluent in spoken and written English
Area Security Officer/G822/82946/1

237

Customer Support Lead Resume Examples & Samples

Manage the volume and quality of service requests and prepare weekly reports regarding trending and tracking of metrics relating to service requests
Work with other IT & Prospect Strategy staff to define Tiers 1, 2 and 3 for various service areas
Ensure all incoming requests are properly triaged, resolved or escalated to the appropriate levels. Provide support for Tier 1 & 2 requests
Configure, customize, maintain and support the ServiceDesk. Develop documentation, maintain and update the ticket system as necessary, and make decisions and recommendations on ServiceDesk products
Establish and monitor Service Level Agreements; analyze and maintain agreed upon performance levels
Complete project planning and prioritization of support services
Monitor, recommend, and make changes to policies and systems as needed to address DAR support needs
Serve as a technical resource and back up support for technology related support needs within IT & Prospect Strategy and within DAR
Liaise with customer support ticket system vendor for troubleshooting, invoicing, and contract negotiation
Support user service requests related to the ALADIN system
Supervise and assist with desktop support services, including managing PC life cycles (installation, imaging, set-up, maintenance, upgrades and replacements), and providing PC and printer support (connectivity, reporting issues, viruses) at multiple locations
Oversee management of user accounts and user roles
Partner with Technical Training Specialist to support development and dissemination of how to guides, knowledge base, FAQ lists, etc
Conduct research on emerging products, services, protocols, and standards in support of customer support technology
The candidate will be responsible for hiring, evaluation, management and training of all customer support staff
In-depth understanding of desktop computing principles and their interaction with server-based web-enabled architecture
Exceptional customer service orientation, including strong written and verbal communication skills and strong documentation skills
Ability to multi-task and prioritize in a high pressure environment
Experience with the following operating systems: Windows, Linux
Experience with the following systems/software programs or their equivalents: Atlassian suite (Jira ServiceDesk, Confluence, Tempo), MS Project, Skype, Box, Lyris, MailChimp, Active Directory
Additional years of experience managing a customer service environment
Experience working with Jira ServiceDesk
Knowledge of database management and design (particularly in Oracle systems)
Knowledge of SQL

238

Agency Customer Support Resume Examples & Samples

Primary point of contact for field sales teams to execute direct mail campaigns across all Epsilon OEMs
Captures all dealer requested details for each campaign, working with Creative, Data, and Production to in-market each individual direct mail enrollment
Ensure all information is captured on the enrollment forms; work with Sales team to gather all needed info
Oversees implementation of all projects ensuring accurate, efficient, and timely execution
Ensures that all client requests are handled in a timely manner
Establishes an in-depth knowledge of the client’s business and product lines
Work with various internal and external data partners to ensure accuracy of lead lists and campaign programming
Supervises creative development
Manages internal approvals
Supervises in-house data activities to ensure accuracy
Maintains high quality control procedures and make recommendations as necessary for improvements
Supervises production activities to ensure accuracy and quality of printed materials
Reviews all print production proofs, mail sign-offs
Works with Account Supervisor/Account Director to ensure processes are documented
Position will interact with every department in the company and will interact with client senior management
Strong communication and administration skills are essential
The ideal candidate would be a self-starter and would require minimal direct supervision

239

Manager Allocation & Customer Support Resume Examples & Samples

Bachelor’s degree (or higher) in industrial distribution, energy management, management, business, finance, economics, accounting, math, science or engineering preferred
Masters in Business Administration preferred
Minimum of ten (10) years in the refining industry or related experience required
Minimum of three (3) years managerial experience required
Understanding of refining economics and the refining business (planning & economics, trading, refining, product supply, wholesale marketing) required
Knowledge of market basics, including futures, cash markets, and location arbitrages required
Fundamental understanding of pipeline operations, product scheduling, balancing product inventory, and terminal loading operations preferred
Understands logistics required for the terminal allocation system including customer setup, allocation configuration and management of customer allocations preferred
Experience with inventory management tools (dashboards, Excel, and third party tools), demand forecasting tools and commercial allocation systems) preferred
Prior experience in at least one of the following roles: Scheduler in Crude Supply or other business line, Risk Analyst in Supply and Product Risk Analysis, Allocation Specialist in Wholesale, Different Scheduling role in Product Supply, or Commercial Analyst in Business Analysis and Reporting preferred

240

Senior Assist Customer Support Resume Examples & Samples

Two or more years of customer service or other telephone experience
Business and analytical problem solving skills
Ability to follow oral and written directions

241

RSL Customer Support Resume Examples & Samples

Establish a good working relationship with assigned customer base to ensure quality improvements and increased customer satisfaction
Manage the customer relationship to ensure we provide seamless service. Ensure customer satisfaction using formal and informal customer feedback. Drive internal organizations’ action plans and continuously monitor and provide customer input to address and resolve customer issues
Provide a monthly report/metrics to RSL GM regarding the status of customer accounts detailing all concerns for business reviews
Investigate and coordinate new logistic solutions to market to all customers
Work closely with other functional groups within PW and PW RSL to ensure customer expectations are met or exceeded
Lead the evaluation of new business opportunities and make recommendations on bid / no bid decisions, drive business growth through new opportunities, and gain market share
Develop pricing and negotiation strategies which support company objectives and the strategic plan
Based on customer and market needs and trends, identify potential new product development opportunities
Minimum of two (2) years of related experience. 2 or more years in business development, customer service, sales management or other similar position
Aerospace industry experience is highly preferred
Highly effective communications and influencing skills
Experience dealing with and effectively communicating with international customers required
Job Knowledge of SAP, Microsoft Office and excellent communication (written and verbal) skills
Some travel required estimate 10% may be required to visit assigned customers including internationally
Proven track record of maintaining positive long-term business relationships
Team player that delight our customers, contribute to our process improvement efforts and perform under pressure

242

Coordinator Customer Support Resume Examples & Samples

Supports customers and Field Service Engineers by using Oracle software systems to manage the day to day service operations and installations
Coordinates field service administration records (absence, training and personal time)
Monitors engineer’s workload and coordinates changes in work assignments
Interfaces with Service Management regarding: service coverage issues, geographic and work group issues and technical training concerns
The incumbent ensures customer satisfaction in service response by assigning calls and contacting customers on updates to arrival times of service; and maximises utilisation of Field Service Engineers in meeting customer’s needs as well as Company goals and objectives
Process inventory orders for Field Service Engineers to meet requirements
Plans and organises preventative maintenance visits with customers on a monthly basis using the Oracle system and Business Objects reporting
Submit charges to customers
Ad-hoc duties and projects as appropriate
KPI data collection and update of the same from various sources
Ability to communicate effectively at all levels both internally and externally
Excellent organisational skills and ability to prioritise workload to meet challenging deadlines
Excellent IT skills and strong Excel
Knowledge of Oracle would be an advantage
Proactive with ability to work on own initiative while contributing to the team as a whole
Background in a customer support environment would be an advantage
Possess a good understanding of the geographical makeup of Sweden/Nordic countries
Consideration would be given to a Graduate with a Business degree including science/ technical related modules or science/business related qualifications
Ideally from a scientific or technical background
Problem solving attributes
PC literacy is essential
Be able to prioritise and work to pressurised time-scales
Flexibility, reliability and be able to work well as part of a team and on your own

243

System Support & Customer Support Resume Examples & Samples

Thorough knowledge of Microsoft* Office* applications Outlook*, Word*, Excel*, PowerPoint*
VBA knowledge required
Customer services orientation
Good business partnership and team work skills

244

Internal Sales & Customer Support Resume Examples & Samples

Attracts potential customers by answering product and service questions; suggesting information about other products and services
Entering sales orders
Manages ordering and distribution of sales samples
College diploma or equivalent work experience
2 + years of experience in sales or customer support
Experience in cold calling
Good follow throught with a focus on customers

245

Sales Operations Customer Support Resume Examples & Samples

Works with internal departments to properly set up customer accounts and vendor agreements
Ensure A-Z customer excellence and service satisfaction
Ensure sales, finance and legal policies and procedures are met
Opens customer accounts by recording account information
Maintains customer records by updating account information
3 + years of experience in sales support
Good follow throught with a focus on details
Strong phone contact handling skills and active listening
Familiarity with ERP systems and practices
Working effectively cross functionnaly and building effective relationships
Ability to multi-task, prioritize, and manage time effectively

246

Customer Support Consultant Resume Examples & Samples

Supports Customer Support phone representatives by researching questions, such as billing and other issues, performing data entry and other related responsibilities
Customer service ability required
Communication skills, both verbal and written, including ability to communicate complex technical issues to technical and non-technical users in a professional, positive, friendly and understandable manner
Oral and written fluency in French and English
Able to successfully communicate complex hardware issues to technical and non-technical users

247

Customer Support Administration Resume Examples & Samples

To provide a professional and efficient first point of contact for internal and external customers
Ensuring all telephone and email enquiries are successfully resolved in a timely manner
Liaise with other departments as and when required
Support & actively assist in developing an overall Centre of Excellence

248

Coordinator Customer Support Resume Examples & Samples

Maintaining contracts for new and existing business, as well as contract renewals. Call handling, order entry, and support processes for assigned contracts including invoice dispute resolution
Audit instrument and consumable contracts for compliance to policy and programs
Heavy interactions with customers, Sales and inter-department team members Data entry in ERP system for contract creation, order management, and maintenance
High school degree required with 3 – 5 years diagnostics contract experience or related field. Bachelors degree preferred
Excellent skills in effective call handling, in a high volume customer service environment
Proficiency in Word, Excel, and Powerpoint

249

Advanced Customer Support Resume Examples & Samples

Leading and engaging the customer projects based on Oracle databases
Providing troubleshooting services on Oracle based systems
Delivering configuration, performance and patch assessment services
Could support long-term services on customer site as a dedicated engineer for 1 year or more
Should have capabilities in Troubleshooting, Grid Infrastructure, RAC, RMAN, ASM, ADG Architecure
Application tuning is preferred
Oracle Golden Gate skill is preferred
Exadata experience is preferred

250

Customer Support Enginner Unix / Linux Oracle Resume Examples & Samples

Strong understanding of databases,
Networkingand troubleshooting connectivity, name resolution, and performance based issueswith OS and/or hardware
Goodunderstanding of Unix/Linux clusters, with installing and configuring software
Solidunderstanding of Unix device management (tape and disk)
Strongunderstanding of Oracle and RMAN
Strongunderstanding of SAP Oracle & MAXDB
Strong understandingof Lotus Notes for Unix
Understandingof DB2, Sybase, Informix, and MySQL
Understandingof data archiving solutions and HSM technology
Familiaritywith EMC Celerra and NTAP platforms
Specializingin snapshot capable hardware, such as NetApp, EMC, HDS
Understandingof Unix/Linux replication technology
Previous Experience with Backup software is an advantage

Download Customer Support Resume Sample as Image file

Related Job Titles

Customer Support Associate Resume Sample

Customer Support Engineer Resume Sample

Customer Support Rep Resume Sample

Customer Care Support Resume Sample

Customer Support Supervisor Resume Sample

Customer Support Manager Resume Sample

Associate Customer Support Resume Sample

Assistant Customer Support Resume Sample

Customer Technical Support Resume Sample

Customer Support Administrator Resume Sample

Customer Support Agent Resume Sample

Manager, Customer Support Resume Sample

Browse More

Customer Support Resume Samples

The Guide To Resume Tailoring

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Resume Builder

15 Customer Support resume templates

Read our complete resume writing guides

How to Tailor Your Resume

How to Make a Resume

How to Mention Achievements

Work Experience in Resume

50+ Skills to Put on a Resume

How and Why Put Hobbies

Top 22 Fonts for Your Resume

50 Best Resume Tips

200+ Action Words to Use

Internship Resume

Killer Resume Summary

Write a Resume Objective

What to Put on a Resume

How Long Should a Resume Be

The Best Resume Format

How to List Education

CV vs. Resume: The Difference

Include Contact Information

Resume Format PDF vs Word

How to Write a Student Resume

Customer Support Resume Examples & Samples

Global Customer Support Internship Resume Examples & Samples

Global Customer Support Summer Internship Singapore Resume Examples & Samples

Customer Support Center Analyst Resume Examples & Samples

Customer Support Consultant Resume Examples & Samples

Customer Support Partner, Ethiopia Resume Examples & Samples

Customer Support Resume Examples & Samples

Customer Support Experience Process Management Resume Examples & Samples

Customer Support Resume Examples & Samples

Project Manager Web Customer Support Resume Examples & Samples

Customer Support Engineers Resume Examples & Samples

Soft Layer Linux Customer Support Resume Examples & Samples

Director, Customer Support Delivery Resume Examples & Samples

Epg Customer Support Resume Examples & Samples

Customer Support Center Analyst Resume Examples & Samples

Customer Support Resume Examples & Samples

Senior Leader, Customer Support Resume Examples & Samples

Senior Customer Support Consultant Resume Examples & Samples

Director, Customer Support Programs Resume Examples & Samples

Customer Support Resume Examples & Samples

Accessories Customer Support Resume Examples & Samples

Customer Support Teammate Resume Examples & Samples

Senior Engineer Customer Support Stage Resume Examples & Samples

Senior Customer Support Admin Digital Asset Mgmt Resume Examples & Samples

Sales & Customer Support Resume Examples & Samples

Customer Support Liaison Resume Examples & Samples

Customer Support Live Chat Specialist Resume Examples & Samples

Customer Support Partner Resume Examples & Samples

F Customer Support Material Review Engineer Resume Examples & Samples

F Customer Support Engineering Control Account Manager Resume Examples & Samples

Senior Customer Support Resume Examples & Samples

Head of Customer Support Resume Examples & Samples

Customer Support Operation Manager With Languages Resume Examples & Samples

Customer Support Graduates Resume Examples & Samples

HRG, Customer Support Resume Examples & Samples

Associate Director of Customer Support Resume Examples & Samples

Customer Support Senior Manager Resume Examples & Samples

Director Enterprise Customer Support Resume Examples & Samples

Customer Support Finance, Specialist FP&A Resume Examples & Samples

Mgr Customer Support CEC Resume Examples & Samples

Customer Support Triage Analyst Resume Examples & Samples

Supervisor, Customer Support Resume Examples & Samples

Supervisor Customer Support Resume Examples & Samples

Professional Customer Support Resume Examples & Samples

Representative, Customer Support Resume Examples & Samples

IT Customer Support Resume Examples & Samples

Customer Support Resume Examples & Samples

German Customer Support Resume Examples & Samples

Director of Sales & Customer Support Resume Examples & Samples

Customer Support Co-ordinator Resume Examples & Samples

Customer Support Resume Examples & Samples

How to Make
a Resume

50 Best
Resume Tips

200+ Action
Words to Use

Internship
Resume