Associate Customer Support Resume Samples
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Associate Customer Support Resume Samples
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RB
R Beer
Rachael
Beer
196 Dickens Village
Chicago
IL
+1 (555) 750 5280
196 Dickens Village
Chicago
IL
Phone
p
+1 (555) 750 5280
Experience
Experience
Los Angeles, CA
Associate Customer Support
Los Angeles, CA
Will-Hettinger
Los Angeles, CA
Associate Customer Support
- Assist deployment teams during upgrade/go lives to resolve issue identified during UAT
- He/she should have a good aptitude towards troubleshooting an issue by thinking in multiple directions
- Providing L1/1.5 assistance to the client users
- Provide basic level troubleshooting on Windows 7 and XP machines
- He/she should have working knowledge on Remedy (primarily Incident Management)
- Performs moderately complex analysis of project, queue and applications catalog data and provides findings to the service delivery team in data and graphic modes
- Assists in coordinating the establishment of moderately complex project charge codes
San Francisco, CA
Analyst Associate Customer Support
San Francisco, CA
Wisozk-Paucek
San Francisco, CA
Analyst Associate Customer Support
- Follows departmental procedures and assists in recommending new procedures for improving work flow
- Is fluent in English
- Participates in the planning and execution of the migration to new software and hardware, such as new operating systems and upgraded equipment
- Is expected to write effective technical use documentation for end users as well as technical installation documentation for team members
- Provides primary support for all applications in their location(s). Understands the business processes associated with the application and knows what IT or business associate can help resolve the problem
- Demonstrates an intermediate knowledge of the business processes at the location(s) supported
- 2) Competencies
present
Boston, MA
Senior Associate Customer Support
Boston, MA
Mueller Group
present
Boston, MA
Senior Associate Customer Support
present
- Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements
- Lead Customer Support - Senior members are currently asked to work a rotating 10AM - 7PM shift
- Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions
- Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management
- Interfaces with team members, management, and customers in reference to customer service issues
- Records calls, processes requests and updates account history with results of inquiry to include proper documentation
- Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement
Education
Education
Bachelor’s Degree in Related Field
Bachelor’s Degree in Related Field
Rowan University
Bachelor’s Degree in Related Field
Skills
Skills
- Excellent understanding of Quality Assurance principles and processes
- Fast learner who is highly adaptable and open to new ideas
- Proficient in the use of Microsoft Office applications to aid efficiency and productivity
- Ability to liaise with development staff and communicate technically
- Good understanding of NHS business processes
- Ability to work in a team environment
- One or more years of technical or customer support experience
- Proactive can do approach to tasks
- Technical experience with computer systems, peripherals, smart phones, remote resolution, networking, VPN
- One or more years experience with Remedy, Service Now, Outlook, Lotus Notes 8+, SAP, Remote Desktop, Internet Browsers (other than IE)
15 Associate Customer Support resume templates
Read our complete resume writing guides
1
Senior Associate Customer Support Resume Examples & Samples
- Answers telephones and responds to highly complex customer questions and/or forwards call to appropriate personnel
- Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management
- Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement
2
Associate Customer Support Resume Examples & Samples
- As part of this role, person is required to provide 24X7 support on service desk responsibilities
- Providing L1/1.5 assistance to the client users
- He/she would also need to create incidents from the emails received from the users
- Working as the first level contact to the users, he/she would be required to work on stringent SLA guidelines
- Provide basic level troubleshooting on Windows 7 and XP machines
- He/she should have experience on desktop and windows application troubleshooting
- He/she would also be required to route unresolvable issues to next level of support
- Working on a leveraged model the resource would need to support more than one account
- Knowledge on MCSE/MCSA will be an added advantage
- He/she should have a good aptitude towards troubleshooting an issue by thinking in multiple directions
- Should possess ITIL lifecycle understanding
- He/she should have working knowledge on Remedy (primarily Incident Management)
- He/she is required to have good communication skills – both verbal and written
- He/she should be able to quantify the impact of application problems. And then should be able to
3
Associate Customer Support Resume Examples & Samples
- Researches customer inquiries and responds to appropriate parties in a timely manner
- Performs data entry and matches documents to appropriate accounts to verify up to date and accurate information
- Experience working with and skilled in the use of help desk software
4
Associate Customer Support Resume Examples & Samples
- Proven ability to work in a fast paced environment with attention to detail
- PC Literacy and the ability to work in a team environment with flexible parameters
- Front Office Call Center and Back Office Processing skills highly desired
5
Associate Customer Support Resume Examples & Samples
- Resolve issues raised against the Lorenzo application in Production within agreed SLAs
- Interact with customers to understand their issues and provide workarounds or guidance where needed
- Assist deployment teams during upgrade/go lives to resolve issue identified during UAT
- Investigation and progression of Problems to identify root cause
- Liaise with application developers and architects to assist resolution
- Sound comprehension of software development lifecycle processes with demonstrable evidence of ability to conform to processes to suit the needs of the projects within business constraints
- Excellent understanding of Quality Assurance principles and processes
- Proficient in the use of Microsoft Office applications to aid efficiency and productivity
- Good understanding of NHS business processes
- Proactive can do approach to tasks
- Fast learner who is highly adaptable and open to new ideas
- Ability to liaise with development staff and communicate technically
- Experience of healthcare systems
- Good understanding of ITIL
- ASP.Net development background is desirable
- Good working knowledge of Windows server 2012
- A diploma / degree in IT desirable
6
Associate Customer Support Resume Examples & Samples
- Excellent problem solvingskills are essential. Must be able tocarry out thorough investigations of customer / service related incidents andproblems, leading to swift and successful diagnosis and remedy in line withservice levels
- Experience of customer facing application support for bespoke softwareproducts. Knowledge of ITIL andpractical experience of use of the key ITIL processes
- Excellent verbal and written communication skills to effectively communicatewith colleagues, customers and suppliers
- SQL*Server database experience. Ability to write SQLqueries and statements as necessary as part of theday-to-day support activities
- Possess an understanding and practical knowledge of the installation andsubsequent support of complex IT solutions
- Able to show relevant competence and capability in the use of IT solutions. Normal 0 false false false EN-GB X-NONE X-NONE
- Bachelor's degree orequivalent combination of education and experience
- Bachelor's degree inbusiness management or related field preferred
- Experience working withorganizational functional and personnel
- Experience working withhelp desk software
- Business and analyticalproblem solving skills
- Good communicationsskills
- Ability to workindependently
- Ability to follow oraland written directions
- Ability to understand andapply regulations applying to functional area
- Healthcare IndustryExperience advantageous
7
Senior Associate Customer Support Resume Examples & Samples
- Lead Customer Support - Senior members are currently asked to work a rotating 10AM - 7PM shift
- In addition, the Seniors are required to do the job of a frontline representative as well as additional Senior duties
- Insurance - Supplemental or Health - background and experience highly desired
8
Senior Associate Customer Support Resume Examples & Samples
- Experience in the insurance industry is preferred, Life Insurance experience is a plus
- Previous agency experience is a plus, either working in a job where the candidate worked with agents or if the candidate was a licensed agent at some point in their career
- Attention to detail is key
- Good communication skills, both verbal and written skills
- Must be proficient with Microsoft Office products, specifically Word and Excel
- Ability to work independently, as well as part of a team
- Ability to work in a fast paced environment, and can adapt to change quickly
9
Associate Customer Support Resume Examples & Samples
- 2-4 years accounting experience, desired but not required
- Good communication skills, both oral and written required
- Computer skills are a must, including experience working with Microsoft products such as Word, Excel and Access. 5. Willingness to learn, follow detailed instructions and work in a fast paced office environment
- Ability to multi-task and stay on top of several tasks at the same time
- Previous insurance knowledge is a plus, but not required
10
Associate Customer Support Resume Examples & Samples
- Performs routine install, move, add, and change (ICMS) activities based upon prescribed procedures and processes and as specifically directed
- Maintains currency regarding routine technological, product, process and/or other advances, specifically in line of service, to ensure team performance and achieve team objectives
- Two or more years of technical training in computer field
- Three or more years of technical support experience
- U.S. Citizenship or Greencard required due to US Government regulations
- Basic communication skills
11
Associate Customer Support Resume Examples & Samples
- One or more years of technical training in computer support
- Experience with solving computer-related problems
- Experience with MS Office365, Previous MS Office versions, Outlook, Active Directory/LDAP, Remedy/RKM, Remote Desktop, VPN, SAP, Lotus Notes, Service Now, Mobile Iron
- One or more years of government or financial institution experience
- Technical experience with computer systems, peripherals, smart phones, remote resolution, networking, VPN
- One or more years experience with Remedy, Service Now, Outlook, Lotus Notes 8+, SAP, Remote Desktop, Internet Browsers (other than IE)
- Analytical and problem solving skills
12
Associate Customer Support Resume Examples & Samples
- Validates work requests for completeness, accuracy, compliance to established standards and correct alignment to portfolio project records. Develops checklists necessary for validation activities
- Monitors and reports work progress on moderately complex aspects of projects against established service goals
- Assists in coordinating the establishment of moderately complex project charge codes
- Performs moderately complex analysis of project, queue and applications catalog data and provides findings to the service delivery team in data and graphic modes
- Experience working with financial accounting practices related to project labor budgeting, authorization, and tracking
- Interpersonal skills to interact with clients, internal management, and team members
- Ability to work as part of a team and lead in a highly matrixed environment
- Ability to deal with ambiguity and change
13
Associate, Customer Support Services, CLS Resume Examples & Samples
- Minimum High School Diploma or equivalent required; Bachelor’s degree preferred
- Minimum 2 years of related customer service experience with customer-facing is required; 3-5 years related customer service experience strongly preferred
- Experience related to healthcare or medical devices is an asset
- Strong working knowledge of MS Word, MS Outlook (emails and calendar), and Internet Navigation required
- Basic working knowledge of MS Excel or MS PowerPoint are assets
- Requires ability to learn and work within multiple computer systems; prior experience with SAP or JDE are assets
- Requires ability to work the operations hours between 8:30am and 6:30pm, with typical work hours of 10:00am–6:30pm, and providing after-hours coverage as needed
- This role is requires working in one of the following locations: Raynham, MA; Piscataway, NJ; Warsaw, IN: Paoli, PA; Monument, CO; or Palm Beach Gardens, FL
- This role may require up to 5% domestic travelCustomer Service
14
Associate Customer Support Resume Examples & Samples
- Must have home over insurance background
- Must have 220 or 440 License
- Experience quoting policies from Florida Pen, Florida Peninsula or Edison
- Bilingual a plus but not required (English and Spanish)
- Experience in writing policies
- Agency experience
- Excellent communication skills. Written and Verbal
- Strong computer skills and ability to learn new software
- Proficient in MS Office (Outlook, Word and Excel)
- Bachelor’s degree or Associates degree preferred not required (High school diploma or G.E.D.)
15
Associate Customer Support Resume Examples & Samples
- Introduction to company
- Online training with testing
- Work with manager to develop customized training program
- Will learn non-financial transaction leading up to Financial transactions
- Job shadowing
- 1-2 yrs. annuities work experience
- NASD Series 6 license
- Claims processing experience
- Good communication skills
16
Buyout Associate Customer Support Bilingue Resume Examples & Samples
- Assess applications for claim against related coverage, review data for completeness, research and investigate discrepancies, and calculate claim settlement amount based on existing SEARS policy
- Settle claims within a predetermined monetary limit - involves direct conversations with customers
- Maintain records and process regular reports (daily, weekly, monthly, etc.) pertaining to agent operations/activities
- Maintain financial reconciliations, including batching and keying documents to ensure credits/debits to customer accounts are applied accordingly. Review and investigate errors, transactions rejects, etc., and consult with agents to resolve as required
- Utilize a variety of systems to track and maintain records, process reports, etc. Identify systems problems to Team Leader Customer Support for resolution as required
- Strong written and spoken skills in the two official languages. (Preference given to applicants who are functionally bi-lingual in both languages)
- Education - High School Diploma or Higher
- Strong customer service and management skills
- Good aptitude with computers - mail, and excel amongst others
- Works well in a stressful environment
- Strong negotiation skills to prevent customer escalations
- Occasional reporting tasks related to the buyout process
- Working knowledge of Contact Centre environment an asset but not a requirement
17
Associate Customer Support Resume Examples & Samples
- Employees will learn how to handle calls, gain industry knowledge and DXC Technology policy
- Excellent data entry skills
- Ability to pay attention to detail
- 3 years of related experience
18
Senior Associate Customer Support Resume Examples & Samples
- Customized training that is hands on based
- Bachelor’s Degree OR Associates Degree preferred, High School Diploma
- 5 or more years of experience with Life Insurance or Annuities
- 3-5 years of Variable Insurance experience
19
Associate Customer Support Resume Examples & Samples
- Low turnover and great work environment
- Direct career path, lots of opportunity for growth and development
- Ability to work remote as needed after 6 month (must be hitting personal goals)
- High School Degree Required – 2 year or Bachelor Degree is a plus
- 3 or more years of customer service or other telephone experience
20
Associate Customer Support Resume Examples & Samples
- Overview of Admin systems (Cyber Lifer)
- Product training / Life Insurance Industry
- Challenging role in which every day will be different
- Defined Career path
- Department is experience tremendous growth
- Ability to work remote as needed after 6 – 8 months (Must be hitting KPI goals)
- 3 to 5 years of experience in Life Insurance or Annuities
21
Associate, Customer Support Services, CLS Resume Examples & Samples
- Minimum High School Diploma or equivalent required; Associate’s degree preferred
- Minimum six (6) months related customer service and customer-facing experience required, with three to five (3-5) years preferred
- Experience related to healthcare or medical devices preferred
- Basic working knowledge of MS Excel or MS PowerPoint preferred
- Ability to learn and work within multiple computer systems required
- Experience with SAP or JDE preferred
- Requires ability to work the operations hours between 8:30am and 6:30pm, with typical work hours of 8:00am-4:30pm, and providing after-hours coverage as needed
- Requires ability to work in one of the following locations: Paoli, PA; Raynham, MA; Piscataway, NJ; Warsaw, IN; Monument, CO; or Palm Beach Gardens, FL
- Up to 5% domestic travel may be required9496170504
22
Associate, Customer Support Services, CLS Resume Examples & Samples
- Requires ability to work the operations hours between 8:30am and 6:30pm, with typical work hours of 10:30am-6:30pm, and providing after-hours coverage as needed
- Requires ability to work in one of the following locations: Raynham, MA; Piscataway, NJ; Paoli, PA; Warsaw, IN; Monument, CO; or Palm Beach Gardens, FL
- Ability and flexibility to work from home (based on business needs) preferred
- Up to 5% domestic travel may be required8708170425
23
Analyst Associate Customer Support Resume Examples & Samples
- All desktop hardware and software, plant data collection equipment, and local servers
- Makes assessment of problems and either resolves or receives assistance from other team members
- Provides support for all desktop users including problem assessment and resolution. Defines the problem and is capable of using different approaches to solve problems
- Prepares written detail plans for junior team members for infrastructure services and applications implementation projects. Must assist with hardware/software installations
- Participates in the planning and execution of the migration to new software and hardware, such as new operating systems and upgraded equipment
- Is expected to write effective technical use documentation for end users as well as technical installation documentation for team members
- Stays abreast of the location and/or plant associates’ needs, business needs and IT needs to be able to assist senior team members and management in the development of tactical and strategic plans
- Follows project plans for small to medium projects and assists senior team members and management in developing detailed project plans for large projects. Project plans include schedules, critical path activities, manpower requirements and constraints to ensure projects are effectively and efficiently executed
- 1) Minimum qualifications to fulfill responsibilities in an acceptable manner
- Bachelor’s Degree or equivalent work experience defined as 2-5 years
- 2 or more years of experience with desktop computing hardware configurations and operation of peripherals (printers, disk drives, network connections, tape backup drives, etc.)
- Is fluent in English
- 2) Competencies
24
Associate, Customer Support Resume Examples & Samples
- Strong communication and interpersonal skills – both verbal and written
- Excellent organizational skills with the ability to integrate into a fast paced environment with great attention to detail
- Ability to learn quickly and multitask
- Strong MS Excel skills
- Effective analytical and troubleshooting skills
- Flexible and reliable, able to adapt to changing situations
- Team player, able to spot where help is required and is able to deliver help, coaching and training to other team members globally
- Ability to use own initiative to solve problems: ability to turn quality work around in quick timescales and is able to discern the need for urgency from unnecessary rush
- Customer-facing phone experience
- Work experience, either directly with the public or on a dedicated support desk
- Experience of financial services technology and/or market data experience
- Interest in financial markets - any experience of financial markets
- Experience with a call management system
- Second European language proficiency preferred for business purposes
