Associate Customer Support Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the associate customer support job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

R Beer

Rachael

Beer

196 Dickens Village

Chicago

+1 (555) 750 5280

196 Dickens Village

Chicago

Phone

p +1 (555) 750 5280

Experience Experience

Los Angeles, CA

Associate Customer Support

Los Angeles, CA

Will-Hettinger

Los Angeles, CA

Associate Customer Support

Assist deployment teams during upgrade/go lives to resolve issue identified during UAT
He/she should have a good aptitude towards troubleshooting an issue by thinking in multiple directions
Providing L1/1.5 assistance to the client users
Provide basic level troubleshooting on Windows 7 and XP machines
He/she should have working knowledge on Remedy (primarily Incident Management)
Performs moderately complex analysis of project, queue and applications catalog data and provides findings to the service delivery team in data and graphic modes
Assists in coordinating the establishment of moderately complex project charge codes

San Francisco, CA

Analyst Associate Customer Support

San Francisco, CA

Wisozk-Paucek

San Francisco, CA

Analyst Associate Customer Support

Follows departmental procedures and assists in recommending new procedures for improving work flow
Is fluent in English
Participates in the planning and execution of the migration to new software and hardware, such as new operating systems and upgraded equipment
Is expected to write effective technical use documentation for end users as well as technical installation documentation for team members
Provides primary support for all applications in their location(s). Understands the business processes associated with the application and knows what IT or business associate can help resolve the problem
Demonstrates an intermediate knowledge of the business processes at the location(s) supported
2) Competencies

present

Boston, MA

Senior Associate Customer Support

Boston, MA

Mueller Group

present

Boston, MA

Senior Associate Customer Support

present

Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements
Lead Customer Support - Senior members are currently asked to work a rotating 10AM - 7PM shift
Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions
Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management
Interfaces with team members, management, and customers in reference to customer service issues
Records calls, processes requests and updates account history with results of inquiry to include proper documentation
Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement

Education Education

Bachelor’s Degree in Related Field

Rowan University

Bachelor’s Degree in Related Field

Skills Skills

Excellent understanding of Quality Assurance principles and processes
Fast learner who is highly adaptable and open to new ideas
Proficient in the use of Microsoft Office applications to aid efficiency and productivity
Ability to liaise with development staff and communicate technically
Good understanding of NHS business processes
Ability to work in a team environment
One or more years of technical or customer support experience
Proactive can do approach to tasks
Technical experience with computer systems, peripherals, smart phones, remote resolution, networking, VPN
One or more years experience with Remedy, Service Now, Outlook, Lotus Notes 8+, SAP, Remote Desktop, Internet Browsers (other than IE)

Create a Resume in Minutes

15 Associate Customer Support resume templates

Read our complete resume writing guides

Senior Associate Customer Support Resume Examples & Samples

Answers telephones and responds to highly complex customer questions and/or forwards call to appropriate personnel
Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management
Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement

Associate Customer Support Resume Examples & Samples

As part of this role, person is required to provide 24X7 support on service desk responsibilities
Providing L1/1.5 assistance to the client users
He/she would also need to create incidents from the emails received from the users
Working as the first level contact to the users, he/she would be required to work on stringent SLA guidelines
Provide basic level troubleshooting on Windows 7 and XP machines
He/she should have experience on desktop and windows application troubleshooting
He/she would also be required to route unresolvable issues to next level of support
Working on a leveraged model the resource would need to support more than one account
Knowledge on MCSE/MCSA will be an added advantage
He/she should have a good aptitude towards troubleshooting an issue by thinking in multiple directions
Should possess ITIL lifecycle understanding
He/she should have working knowledge on Remedy (primarily Incident Management)
He/she is required to have good communication skills – both verbal and written
He/she should be able to quantify the impact of application problems. And then should be able to

Associate Customer Support Resume Examples & Samples

Researches customer inquiries and responds to appropriate parties in a timely manner
Performs data entry and matches documents to appropriate accounts to verify up to date and accurate information
Experience working with and skilled in the use of help desk software

Associate Customer Support Resume Examples & Samples

Proven ability to work in a fast paced environment with attention to detail
PC Literacy and the ability to work in a team environment with flexible parameters
Front Office Call Center and Back Office Processing skills highly desired

Associate Customer Support Resume Examples & Samples

Resolve issues raised against the Lorenzo application in Production within agreed SLAs
Interact with customers to understand their issues and provide workarounds or guidance where needed
Assist deployment teams during upgrade/go lives to resolve issue identified during UAT
Investigation and progression of Problems to identify root cause
Liaise with application developers and architects to assist resolution
Sound comprehension of software development lifecycle processes with demonstrable evidence of ability to conform to processes to suit the needs of the projects within business constraints
Excellent understanding of Quality Assurance principles and processes
Proficient in the use of Microsoft Office applications to aid efficiency and productivity
Good understanding of NHS business processes
Proactive can do approach to tasks
Fast learner who is highly adaptable and open to new ideas
Ability to liaise with development staff and communicate technically
Experience of healthcare systems
Good understanding of ITIL
ASP.Net development background is desirable
Good working knowledge of Windows server 2012
A diploma / degree in IT desirable

Associate Customer Support Resume Examples & Samples

Excellent problem solvingskills are essential. Must be able tocarry out thorough investigations of customer / service related incidents andproblems, leading to swift and successful diagnosis and remedy in line withservice levels
Experience of customer facing application support for bespoke softwareproducts. Knowledge of ITIL andpractical experience of use of the key ITIL processes
Excellent verbal and written communication skills to effectively communicatewith colleagues, customers and suppliers
SQL*Server database experience. Ability to write SQLqueries and statements as necessary as part of theday-to-day support activities
Possess an understanding and practical knowledge of the installation andsubsequent support of complex IT solutions
Able to show relevant competence and capability in the use of IT solutions. Normal 0 false false false EN-GB X-NONE X-NONE
Bachelor's degree orequivalent combination of education and experience
Bachelor's degree inbusiness management or related field preferred
Experience working withorganizational functional and personnel
Experience working withhelp desk software
Business and analyticalproblem solving skills
Good communicationsskills
Ability to workindependently
Ability to follow oraland written directions
Ability to understand andapply regulations applying to functional area
Healthcare IndustryExperience advantageous

Senior Associate Customer Support Resume Examples & Samples

Lead Customer Support - Senior members are currently asked to work a rotating 10AM - 7PM shift
In addition, the Seniors are required to do the job of a frontline representative as well as additional Senior duties
Insurance - Supplemental or Health - background and experience highly desired

Senior Associate Customer Support Resume Examples & Samples

Experience in the insurance industry is preferred, Life Insurance experience is a plus
Previous agency experience is a plus, either working in a job where the candidate worked with agents or if the candidate was a licensed agent at some point in their career
Attention to detail is key
Good communication skills, both verbal and written skills
Must be proficient with Microsoft Office products, specifically Word and Excel
Ability to work independently, as well as part of a team
Ability to work in a fast paced environment, and can adapt to change quickly

Associate Customer Support Resume Examples & Samples

2-4 years accounting experience, desired but not required
Good communication skills, both oral and written required
Computer skills are a must, including experience working with Microsoft products such as Word, Excel and Access. 5. Willingness to learn, follow detailed instructions and work in a fast paced office environment
Ability to multi-task and stay on top of several tasks at the same time
Previous insurance knowledge is a plus, but not required

Associate Customer Support Resume Examples & Samples

Performs routine install, move, add, and change (ICMS) activities based upon prescribed procedures and processes and as specifically directed
Maintains currency regarding routine technological, product, process and/or other advances, specifically in line of service, to ensure team performance and achieve team objectives
Two or more years of technical training in computer field
Three or more years of technical support experience
U.S. Citizenship or Greencard required due to US Government regulations
Basic communication skills

Associate Customer Support Resume Examples & Samples

One or more years of technical training in computer support
Experience with solving computer-related problems
Experience with MS Office365, Previous MS Office versions, Outlook, Active Directory/LDAP, Remedy/RKM, Remote Desktop, VPN, SAP, Lotus Notes, Service Now, Mobile Iron
One or more years of government or financial institution experience
Technical experience with computer systems, peripherals, smart phones, remote resolution, networking, VPN
One or more years experience with Remedy, Service Now, Outlook, Lotus Notes 8+, SAP, Remote Desktop, Internet Browsers (other than IE)
Analytical and problem solving skills

Associate Customer Support Resume Examples & Samples

Validates work requests for completeness, accuracy, compliance to established standards and correct alignment to portfolio project records. Develops checklists necessary for validation activities
Monitors and reports work progress on moderately complex aspects of projects against established service goals
Assists in coordinating the establishment of moderately complex project charge codes
Performs moderately complex analysis of project, queue and applications catalog data and provides findings to the service delivery team in data and graphic modes
Experience working with financial accounting practices related to project labor budgeting, authorization, and tracking
Interpersonal skills to interact with clients, internal management, and team members
Ability to work as part of a team and lead in a highly matrixed environment
Ability to deal with ambiguity and change

Associate, Customer Support Services, CLS Resume Examples & Samples

Minimum High School Diploma or equivalent required; Bachelor’s degree preferred
Minimum 2 years of related customer service experience with customer-facing is required; 3-5 years related customer service experience strongly preferred
Experience related to healthcare or medical devices is an asset
Strong working knowledge of MS Word, MS Outlook (emails and calendar), and Internet Navigation required
Basic working knowledge of MS Excel or MS PowerPoint are assets
Requires ability to learn and work within multiple computer systems; prior experience with SAP or JDE are assets
Requires ability to work the operations hours between 8:30am and 6:30pm, with typical work hours of 10:00am–6:30pm, and providing after-hours coverage as needed
This role is requires working in one of the following locations: Raynham, MA; Piscataway, NJ; Warsaw, IN: Paoli, PA; Monument, CO; or Palm Beach Gardens, FL
This role may require up to 5% domestic travelCustomer Service

Associate Customer Support Resume Examples & Samples

Must have home over insurance background
Must have 220 or 440 License
Experience quoting policies from Florida Pen, Florida Peninsula or Edison
Bilingual a plus but not required (English and Spanish)
Experience in writing policies
Agency experience
Excellent communication skills. Written and Verbal
Strong computer skills and ability to learn new software
Proficient in MS Office (Outlook, Word and Excel)
Bachelor’s degree or Associates degree preferred not required (High school diploma or G.E.D.)

Associate Customer Support Resume Examples & Samples

Introduction to company
Online training with testing
Work with manager to develop customized training program
Will learn non-financial transaction leading up to Financial transactions
Job shadowing
1-2 yrs. annuities work experience
NASD Series 6 license
Claims processing experience
Good communication skills

Buyout Associate Customer Support Bilingue Resume Examples & Samples

Assess applications for claim against related coverage, review data for completeness, research and investigate discrepancies, and calculate claim settlement amount based on existing SEARS policy
Settle claims within a predetermined monetary limit - involves direct conversations with customers
Maintain records and process regular reports (daily, weekly, monthly, etc.) pertaining to agent operations/activities
Maintain financial reconciliations, including batching and keying documents to ensure credits/debits to customer accounts are applied accordingly. Review and investigate errors, transactions rejects, etc., and consult with agents to resolve as required
Utilize a variety of systems to track and maintain records, process reports, etc. Identify systems problems to Team Leader Customer Support for resolution as required
Strong written and spoken skills in the two official languages. (Preference given to applicants who are functionally bi-lingual in both languages)
Education - High School Diploma or Higher
Strong customer service and management skills
Good aptitude with computers - mail, and excel amongst others
Works well in a stressful environment
Strong negotiation skills to prevent customer escalations
Occasional reporting tasks related to the buyout process
Working knowledge of Contact Centre environment an asset but not a requirement

Associate Customer Support Resume Examples & Samples

Employees will learn how to handle calls, gain industry knowledge and DXC Technology policy
Excellent data entry skills
Ability to pay attention to detail
3 years of related experience

Senior Associate Customer Support Resume Examples & Samples

Customized training that is hands on based
Bachelor’s Degree OR Associates Degree preferred, High School Diploma
5 or more years of experience with Life Insurance or Annuities
3-5 years of Variable Insurance experience

Associate Customer Support Resume Examples & Samples

Low turnover and great work environment
Direct career path, lots of opportunity for growth and development
Ability to work remote as needed after 6 month (must be hitting personal goals)
High School Degree Required – 2 year or Bachelor Degree is a plus
3 or more years of customer service or other telephone experience

Associate Customer Support Resume Examples & Samples

Overview of Admin systems (Cyber Lifer)
Product training / Life Insurance Industry
Challenging role in which every day will be different
Defined Career path
Department is experience tremendous growth
Ability to work remote as needed after 6 – 8 months (Must be hitting KPI goals)
3 to 5 years of experience in Life Insurance or Annuities

Associate, Customer Support Services, CLS Resume Examples & Samples

Minimum High School Diploma or equivalent required; Associate’s degree preferred
Minimum six (6) months related customer service and customer-facing experience required, with three to five (3-5) years preferred
Experience related to healthcare or medical devices preferred
Basic working knowledge of MS Excel or MS PowerPoint preferred
Ability to learn and work within multiple computer systems required
Experience with SAP or JDE preferred
Requires ability to work the operations hours between 8:30am and 6:30pm, with typical work hours of 8:00am-4:30pm, and providing after-hours coverage as needed
Requires ability to work in one of the following locations: Paoli, PA; Raynham, MA; Piscataway, NJ; Warsaw, IN; Monument, CO; or Palm Beach Gardens, FL
Up to 5% domestic travel may be required9496170504

Associate, Customer Support Services, CLS Resume Examples & Samples

Requires ability to work the operations hours between 8:30am and 6:30pm, with typical work hours of 10:30am-6:30pm, and providing after-hours coverage as needed
Requires ability to work in one of the following locations: Raynham, MA; Piscataway, NJ; Paoli, PA; Warsaw, IN; Monument, CO; or Palm Beach Gardens, FL
Ability and flexibility to work from home (based on business needs) preferred
Up to 5% domestic travel may be required8708170425

Analyst Associate Customer Support Resume Examples & Samples

All desktop hardware and software, plant data collection equipment, and local servers
Makes assessment of problems and either resolves or receives assistance from other team members
Provides support for all desktop users including problem assessment and resolution. Defines the problem and is capable of using different approaches to solve problems
Prepares written detail plans for junior team members for infrastructure services and applications implementation projects. Must assist with hardware/software installations
Participates in the planning and execution of the migration to new software and hardware, such as new operating systems and upgraded equipment
Is expected to write effective technical use documentation for end users as well as technical installation documentation for team members
Stays abreast of the location and/or plant associates’ needs, business needs and IT needs to be able to assist senior team members and management in the development of tactical and strategic plans
Follows project plans for small to medium projects and assists senior team members and management in developing detailed project plans for large projects. Project plans include schedules, critical path activities, manpower requirements and constraints to ensure projects are effectively and efficiently executed
1) Minimum qualifications to fulfill responsibilities in an acceptable manner
Bachelor’s Degree or equivalent work experience defined as 2-5 years
2 or more years of experience with desktop computing hardware configurations and operation of peripherals (printers, disk drives, network connections, tape backup drives, etc.)
Is fluent in English
2) Competencies

Associate, Customer Support Resume Examples & Samples

Strong communication and interpersonal skills – both verbal and written
Excellent organizational skills with the ability to integrate into a fast paced environment with great attention to detail
Ability to learn quickly and multitask
Strong MS Excel skills
Effective analytical and troubleshooting skills
Flexible and reliable, able to adapt to changing situations
Team player, able to spot where help is required and is able to deliver help, coaching and training to other team members globally
Ability to use own initiative to solve problems: ability to turn quality work around in quick timescales and is able to discern the need for urgency from unnecessary rush
Customer-facing phone experience
Work experience, either directly with the public or on a dedicated support desk
Experience of financial services technology and/or market data experience
Interest in financial markets - any experience of financial markets
Experience with a call management system
Second European language proficiency preferred for business purposes