Customer Support Rep Resume Samples

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D Haag

Delilah

Haag

89114 Janelle Field

Houston

+1 (555) 968 5437

89114 Janelle Field

Houston

Phone

p +1 (555) 968 5437

Experience Experience

New York, NY

Customer Support Rep

New York, NY

Halvorson-Rowe

New York, NY

Customer Support Rep

Assists Project Manager / Program Manager and assist in Budget Monitoring and Meeting with stakeholders
Accounts management - common goal agreement, customer profiles and standard work
Manages and Co-ordinates the Project Schedule with the team members and make sure they know their scope and responsibilities
Actively participate in the High Performance Checking (HPC) program including Branch HPC displays, Big Days, and Tell a Friend program
Develop and implement best practices to achieve service targets and continually improve services
Will work within a structured team environment with some having line management responsibilities
Orders Management process alignment and improvement

Dallas, TX

Customer Support Rep-affinity

Dallas, TX

Blick and Sons

Dallas, TX

Customer Support Rep-affinity

Assist Account Managers – Project manager with training of Client – Leagues/Clubs, etc
Provide technical assistance to client and users
Provide Customer Support to online users
Assist client/users with configurations for Online Registration
Assist client/users with scheduling and field assignments
Assist client/users with configurations for Tournament and Gaming Configurations
Participate in Offsite Training Sessions as requested

present

Houston, TX

Senior Site Specialist On-site Customer Support Rep

Houston, TX

Rogahn-Kohler

present

Houston, TX

Senior Site Specialist On-site Customer Support Rep

present

Preparation of Sales Quotations and sales support
Order Entry for multiple accounts and ship to destinations
General customer service, including receiving / responding to customer calls and emails. ---Inquires to range from order status / expedite, returns, invoice resolution, order corrections and pricing resolutions
Other duties to include
Inventory management (low volume), on site sales support, asset management support and remote support for area team members
Occasionally lift up to 50 lbs, with assistance
Proficient in Microsoft Office program, especially Excel

Education Education

Bachelor’s Degree in Accountability While Delivering Superb Customer Service

Webster University

Bachelor’s Degree in Accountability While Delivering Superb Customer Service

Skills Skills

Proficiency with basic Microsoft Office; Advanced Excel skills and ability to work with large spreadsheets
Good multi-tasking skills, detail-oriented and able to prioritize work load efficiently
Able to multi-task, detail-oriented and able to prioritize work load efficiently
Highly transferable sales and service skills
Good basic math skills to ensure the maintenance of complete, accurate transactions and balancing records
Excellent relationship management skills, high level of professionalism, maturity and enthusiasm
Strong troubleshooting ability with general computer systems
Ability to be a strong team member, build relationships with colleagues and set the example by eager participation
Expected to be knowledgeable in and understand the link between projects and organizational goals
Strong incoming and outbound phone skills with active listening ability

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12 Customer Support Rep resume templates

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Customer Support Rep Resume Examples & Samples

Provide direct support, normally by telephone and email, to users of ALEKS, including instructors, teachers, administrators, students, as well as Sales and Marketing staff of partner companies
Contact customers according to procedures and timetables set by the supervisor in order to work with them regarding the use and effectiveness of ALEKS
Assist in departmental activities including research, documentation, and training
Observe and support departmental and company-wide standards for conduct, communication and record keeping
High School Diploma or equivalent required; Associate's or BA degree preferred or equivalent experience
Familiarity with PC and Macintosh computer operating systems and applications
Proficiency in basic mathematics preferred
Technical (IT), network administration, and/or programming experience a plus
Strong presentation skills and prior training experience a plus

Customer Support Rep Resume Examples & Samples

Process order entry and validate
Order follow-up; entry-build-delivery-invoice and maintain communication liaison between factory, divisional work team and customers
Coordinate and resolve operational issues in order to cash process
Collabrate with account manager, pricing team, production planner, despatch planner and documentation team to ensure successful order fulfillment
Understand product changeovers and NPI changes by participating in any relevant communications
Orders Management process alignment and improvement
Accounts management - common goal agreement, customer profiles and standard work
Participate in cross functional projects
1 years working experience in order fulfillment, customer service or logistic
Good knowledge in MRP system
Fluent in English (Japanese / Korean is a plus)
Good team work
PC literacy is beneficial with special emphasis on EXCEL
Work experience in an accounting or legal environment
Organizational and record keeping skills

Customer Support Rep GRM Resume Examples & Samples

Contribute to the effective operation of GRM unit by
Provide support in the handling of incoming/outgoing account assignments, maintaining GRM account records as appropriate
Ensures timely identification of the risk associated with all accounts assigned to the unit, enabling prompt action to minimize loss and secure the Bank’s position
Prepare and dispatch reports in a timely manner
Accurately process and track all ROO’s on active and charge off accounts
Ensure the delivery of Customer Service fosters overall Customer/Unit satisfaction consistent with Scotia Service Standards
Ensure security procedures are strictly adhered to. Documentation, and the use of terminal/computers are properly safeguarded/ controlled; immediately reporting any variance to the Manager, Customer Exceptions
Maintain the integrity and confidentiality of Bank and Customer information under the rules and regulations as set out in the Banks Privacy Code
Ensure accurate processing of account maintenance
Maintain a sound knowledge of all operating procedures and systems relating to the effective operation of prescribed duties
Maintain strict adherence to Bank and Department security procedures with respect to assigned authorities and responsibilities. Review all record keeping and operating practices to conform to established regulation and procedures. Report any unusual occurrences or fraudulent activity to the Manager, Customer Exceptions
Detailed knowledge of Bank collection policies and procedures
Proven communication skills to optimize collection effectiveness
Good knowledge of the Bank’s Operation and Accounting policies and procedures
Detailed knowledge of the GRM’s operating procedures
Ability to data enter 60 WPM

Customer Support Rep Resume Examples & Samples

To update customers on the various stages of a customer request until the customer's issue is resolved
Experience with all Microsoft products
Excellent interactive skills required (verbal and written communication); Experience in analytical analysis preferred

Customer Support Rep Resume Examples & Samples

Process and maintain customer purchase orders, external customer purchase order systems and electronic data interchange (EDI)
File and maintain documentation
Interfaces with customers on a day-to-day basis
Prepares and submits customer quotations per established price list
Responds to internal and external customer question
Compiles and generates various customer/sales report
Contract review of customer purchase orders
Capable of working unassisted with OEM and aftermarket customer requirements
May respond to other administrative requests from Account Managers
May input forecast information and/or participates in planning meetings
Picks up and distributes department mail
Cross train with other Customer Support Representatives
May provide limited coverage (short term) for account management function
Small international locations may be involved in other administrative tasks from other functional areas (i.e., payment processing, after hour calls)
May provide product or technical application information
May assist in preparing customer account review packages
Limited face-to-face customer contact, which may involve minimal travel
Smaller international locations may require low-level product application work
Actively participates with account receivables management (collection process, validate PO to sales order, collections, etc.)
Expert knowledge of computer systems and software applications
High level of professional communication and interpersonal skills
Must work effectively in a team environment
Able to multi-task, detail-oriented and able to prioritize work load efficiently
Sound judgment and decision-making skills regarding routine, day-to-day functions
Thorough understanding of the organization and internal resources
May be required to have multi-lingual language capabilities dependent on customer base or location (verbal and written)
Solid understanding of the sales process
Able to understand and apply, to some extent, international commercial transaction specifics
Working knowledge of Woodward products, applications and services
2-5 years of demonstrated work experience in customer-interface role and general business process understanding

Senior Customer Support Rep Resume Examples & Samples

Provide World Class Client Service to Merchants and Resellers via inbound phone calls
Thoroughly describe and document work using call ticketing systems
Update the ticketing system with current status of all ongoing issues and Merchant Contacts
High School Diploma required, Associate or Bachelor's degree preferred

Plant Sales / Customer Support Rep Resume Examples & Samples

Preparing complex quotes for current and prospective customers
Processes order-related paperwork
Prepares and issues reports
Assists in formulating budgets and monitoring performance
Complies with all EHS rules required for the work environment
Performs other duties, as assigned
Effective negotiation, interpersonal, and communication skills are necessary
Ability to lead a collaborative cross functional team
Proficiency with Microsoft Office products required
Ability to write reports, business correspondence, and procedure manuals
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume

Customer Support Rep Engine Systems Resume Examples & Samples

Maintain off-line sales systems as required (i.e., Product Master, FACT)
Responds to customer pricing requests per established price list
Interacts with other departments as required (order status, delivery updates, warranty & quality)
File and maintain documentation. Interfaces with customers on a day-to-day basis
Over-time may be required with little or no notice to accommodate customer needs
Assists with account receivables (validate PO to sales order, collections, etc.)
May input forecast information
Maintain customer profiles as required
Basic knowledge of computer systems and software applications
Professional communication and interpersonal skills
Good multi-tasking skills, detail-oriented and able to prioritize work load efficiently
Basic understanding of the sales process
May be required to understand and apply international commercial transaction specifics
Demonstrated work experience in customer-interface role or business process understanding through formal study

In Home / Install Customer Support Rep Resume Examples & Samples

Ability to be detailed and focused and organize and prioritize multiple tasks and to follow step by step installation instructions
Valid Driver’s license
Adheres to uniform/dress code as required by the company
Ability to lift up to 40 pounds and ability to climb stairs

Customer Support Rep-engrade Resume Examples & Samples

Handle heavy amounts of inbound emails and calls on a daily basis
Exude patience and ownership in interactions with each client
Determine client needs by obtaining additional information as needed to effectively analyze the reported issue and provide appropriate solutions
Engage with clients and client services teams to gain an understanding of each client’s environment, contract, and goals
Be an expert in all things Engrade with the ability to talk about our services inside and out
Work efficiently, accurately and independently to resolve client issues
Make quick, informed, and effective decisions on behalf of clients
Approach problems with good judgment from a logical, solution-oriented position to ensure appropriate client outcomes
Simplify complex issues and language for a non-technical audience
Clearly understand and respond appropriately to issues that clients present
Consistently compose grammatically correct, concise, and accurate written responses to client issues
Efficiently prioritize competing demands on time
Demonstrate flexibility by adapting to changes in deadlines
Complete individual and team-based tasks and projects effectively within specified timelines
Familiarity with multiple browsers, multiple tabs, and window navigation
Ability to utilize a variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions to customers
Two plus years of experience in call center customer service role
Talent and interest in working in an ever-changing environment with a desire to continually learn
Self-motivated and detail-oriented with the capacity to follow through on projects with minimal supervision
Customer-facing technical help desk, product support and/or call center environment experience
Engrade Pro platform or other Learning Management System (LMS) knowledge
Teaching and/or educational background
Passionate about educational technology
SAS/Software application support
K-12 Education background (former tech employees at schools or districts)
Documentation experience
Advanced troubleshooting/problem analysis

Dealer Customer Support Rep Resume Examples & Samples

Two to four years of experience in financial services industry
Excellent verbal, written, and interpersonal communication skills
Excellent customer service and problem resolution skills
Experience with department-specific systems

Seasonal Customer Support Rep Resume Examples & Samples

Ability to write clearly and accurately following conventional rules for grammar, mechanics and spelling
Demonstrated typing efficiency and accuracy
Proficient use of PC and customary productivity applications
Knowledge of computer systems and gaming platforms
Familiarity with good service practices and core values
Pleasant, patient, and friendly attitude
Ability and willingness to work in a team environment to achieve the greater good
Ability to follow through and achieve action items in a multi-tasking environment
Attendance and punctuality, meeting established attendance policies
Adaptation to change quickly and effectively, maintaining professional attitude and completion of tasks
Self-directed focus and achievement of tasks in a team environment to provide appropriate outcomes in a timely manner
Interacts with colleagues and customers in a manner which instills confidence in the organization
Accepts, provides, and seeks feedback in a professional and courteous manner
Develops productive customer relationships by maintaining perspective of their needs in relation to business practices
Effective conflict resolution skills that provide solutions to antagonistic or otherwise stressful situations
Accepts and welcomes diversity of knowledge, capabilities, insights and backgrounds and works effectively with individuals of possessing contrasting or variant backgrounds
Self-imposes high standards for success rather than having standards imposed
Sustains integrity of performance under pressure or change

After Hours Customer Support Rep Resume Examples & Samples

Answers and responds to inbound calls, emails, or chats
Verifies all contact information
Creates service requests within supplied Customer Relationship Management (CRM) system
Files appropriate data (soft and hard copies)
Provides direction to customers promoting online self-service and web based solutions
Escalates to Technical Support unresolved customer issues
Keeps up to date of client performance requirements, product line and service offerings
Achieves specified performance goals
Additional responsibilities as required

Customer Support Rep Resume Examples & Samples

Provides full support to the Program/Project Managers in their role of Program/Project Delivery in the provision of project schedule, cost and finance information to aid the Program/Project control and monitoring
Will work within a structured team environment with some having line management responsibilities
Manages and Co-ordinates the Project Schedule with the team members and make sure they know their scope and responsibilities
Compiles and maintains Project reports and MOM
Manages communication across the project team, i.e change in Schedule or any other Key Project Updates
Vendor co-ordination and relationship if applicable
Assists Project Manager / Program Manager and assist in Budget Monitoring and Meeting with stakeholders
Qualification: Bachelor's Degree
Should have progressing skills in Process – specific
Should have baseline skills in General Reporting, Financial Analysis, Continuous (Service) Improvement & Project Management

Customer Support Rep-rsa Resume Examples & Samples

Logging customer support requests via email and telephone into saleforce.com
Validating customers our security processes
Communicating with customers directly via support cases and email, whilst following set security procedures
Researching licenses/orders in SAP to qualify customers for support
Solving customer support cases for licensing and portal queries
Troubleshooting customer portal login issues
Solving product fulfillment inquires, creating sales orders
The position will require coordinating with other teams within RSA to solve customer requests
Excellent standard of written English
Excellent analytical and trouble shooting skills
Very confident with volumes of inbound email and case work
Very confident/experienced with outlook
Ability to pay attention to smaller details and follow set guidelines
Ability to learn and work at fast pace
Ability to work as a part of a supportive global team
SAP or similar
Saleforce.com or similar
Languages are not required; however they may put a candidate at an advantage

Seasonal Customer Support Rep Resume Examples & Samples

8:00 AM – 5:00 PM - Day shift - $11 hourly (20-29 hours/week)
12:00 PM – 9:00 PM - Mid-Day Shift - $11 hourly (20-29 hours/week)
4:00 PM – 1:00 AM - Evening shift - $11 hourly (20-29 hours/week)
9:00 PM – 4:00 AM - Late Evening shift - $11/12 hourly (20-29 hours/week)
12:00 AM – 9:00 AM - Graveyard shift - $12 hourly (20-29 hours/week)

Customer Support Rep Resume Examples & Samples

Ability to build and maintain strong customer service relationships
Excellent spoken and written English language skills so being able to converse technically and at a basic level at both an operations and management level both internally and externally
Ability to lead and drive problems to the appropriate timely conclusion in effort to resolve and contain customer issues
Ability to be a strong team member, build relationships with colleagues and set the example by eager participation
Document issues and produce records appropriate for customer and management for Incident Status Reports
Ability to produce technical documentation as required for customer and internal use
Ability to work flexibly, due to shifted working hours (uplifted pay)
Ability to travel internationally at short notice as and when required

Customer Support Rep Resume Examples & Samples

Ability to work independently and as a team member across multiple teams
Must be self-motivated, detail-oriented and able to manage one's own work independently in a fast-paced environment with changing priorities
Must be able to maintain professionalism and react to customers appropriately while exhibiting the highest level of customer service
Proficient in the use of Microsoft Office tools (Excel, Word, Powerpoint, etc)
Demonstrated experience/exposure to healthcare processes and technology required
Customer Service Excellence Certification, or equivalent, preferred
Basic understanding of physician office operations, clinical workflows and terminology preferred
Prior experience with Epic applications/modules a plus
Comprehensive infrastructure, hardware, application and internet troubleshooting skills a plus
Knowledge of Beaumont Health System information systems a plus

Inhome Install Customer Support Rep Resume Examples & Samples

Gentle, compassionate individual who is naturally patient with senior citizens who maybe leery of change
Ability to adjust training to meet the needs of our subscribers. This may include speaking more slowly and clearly to ensure they understand our service
Educates and trains our subscribers and caregivers on our products/services in a professional, respectful manner
Processes work orders from Philips Lifeline for installation, training, customer service or retrieval of Philips equipment/products
Completes tasks on work order on scheduled date and within a specified timeframe while offering world class customer service
Schedules service and retrieval appointments with subscriber/caregiver within expected service and quality standard
Acclimates subscriber/care giver to Philips Lifeline equipment and service, ensuring their comfort in its use
Complies with Philips protocols for communicating status and issues related to work orders while maintaining and managing an inventory of equipment
Provides management with feedback and ideas for continuous improvement
Occasional evening and or weekend appointments required for emergency service work orders
QUALIFICATIONS
Ability to be very organized and able to operate office equipment (fax machine, PC) dexterity to install hardware
Satisfactory background check including state specific requirements
Adheres to uniform/dress code as required by the company Ability to lift up to 40 pounds and ability to climb stairs
This job needs compassion, ability to converse with all types of people, yet strong organization skills. If you have this mix of skills this is the job for you! Field Install :Customer Support Representative Philips
#LI-JW1

Senior Site Specialist On-site Customer Support Rep Resume Examples & Samples

Preparation of Sales Quotations and sales support
Order Entry for multiple accounts and ship to destinations
General customer service, including receiving / responding to customer calls and emails. ---Inquires to range from order status / expedite, returns, invoice resolution, order corrections and pricing resolutions
Other duties to include
Inventory management (low volume), on site sales support, asset management support and remote support for area team members
Must possess a High School Diploma, Bachelor’s Degree Preferred
Work Overtime, as required
Must have reliable transportation to travel between customer sites
Collaborate with the on-site commercial team
Deliver excellent customer service to include maintaining a professional appearance at all times

Customer Support Rep-affinity Resume Examples & Samples

Respond to incoming emails, support forms and direct calls from client/customer
Provide technical assistance to client and users
Provide Customer Support to online users
Manually track – technical and user related calls
Archive all emails and support forms into related folders
Assist client/users with configurations for Online Registration
Assist client/users with configurations for Tournament and Gaming Configurations
Assist client/users with scheduling and field assignments
Customer Training
Assist Account Managers – Project manager with training of Client – Leagues/Clubs, etc
Participate in Web EX Training Sessions as requested
Participate in Offsite Training Sessions as requested
Ability to use Internet based applications
Working knowledge of standard Internet browser
Working knowledge Windows XP
Working knowledge Office
WEB EX
Various network applications
Customer Support Experience
Three years Customer Support experience
One year software support and training experience
Ability to maintain positive, professional communications with the customer
Ability to manage and lead project review meetings
Ability to exercise diplomacy
Ability to prepare well written documents for conveying information to the customer
Ability to maintain positive, professional manner
Ability to exercise good judgment and use initiative
Miscellaneous Skills
Self-starter ability to remain calm in a fast-paced work environment
Ability to follow-up with other departments and client/customer

Customer Support Rep Resume Examples & Samples

Greeting all customers immediately meeting our Service Excellence Pledge standards
Accept payments for loans, lines of credit, safe deposit boxes
Provide Customer service on ACH and ATM inquiries and disputes, on-line banking inquiries and resets
Provide Statement printouts and check copy requests
Answers incoming calls, directs calls, and takes messages
Other misc. duties as assigned
Well developed written and verbal communication skills to maintain professional, courteous, helpful service
Follow through to make sure customer is handled properly and branch is aware of future needs
Requires the ability to effectively sell and cross sell the services and accounts offered by the Bank
Bank Protection Act

Customer Support Rep Resume Examples & Samples

College degree or comparable work experience required
Construction industry experience specific to Piping, Electrical, or HVAC installation/estimating 2 - 3 years preferred but not required
1 - 3 years working in customer support or call center preferred
Critical thinking and problem solving skills a must
Analytical and intuitive (capable of following logic and then making the intuitive leap to a solution or root cause)
Ability to think in terms of abstract ideas
Strong troubleshooting ability with general computer systems
Customer oriented with strong desire to take care of the customers' needs while following company procedures
High interpersonal/social skills

Customer Support Rep Resume Examples & Samples

Order Management – Validate, determine source of supply, process, invoice and track customer purchase orders
Business Partner Support – Execute onboarding for new partners, disbursements, validate and execute claims and channel management marketing programs. Collect and publish sales in and sales out activity
Proficiency with basic Microsoft Office
Organizational and time management
Teaming and ability to forge business relationships
High School Diploma with applicable work experience
Proficiency with basic Microsoft Office; Advanced Excel skills and ability to work with large spreadsheets
Experience with handling maintenance service contracts preferred
Oracle / SAP experience preferred

Technical Customer Support Rep-direct Hire Resume Examples & Samples

Coordinates and performs a range of department support activities; serves as a liaison between other departments
Provides administrative support such as answering inbound telephone calls, providing issue resolution support for newly launched Consumer Radiation Monitoring Product
Communicates with customers, colleagues, managers in a prompt articulate manner
Complies with customer service policies and procedures meeting operational standards
Relies on extensive technical knowledge to make decisions and provide superior Client Services
Assists customers in problem solving
Ensures customer retention and satisfaction
Works with Distribution Centers to administrator Reversed Logistics activity
Seeks advice and input from the internal staff when needed
Proficient knowledge of general office procedures
Proficient in English verbal communication skills, including professional telephone manner
Ability to make administrative/procedural decisions and judgments
Reliability, dependability and flexibility
Proven customer support experience troubleshooting and seeking resolution with Client via phone calls
Speak/read English/data entry skills, proficient in use of PC
Bachelor-s degree or relevant technical customer support work experience
3-5 years of customer technical support phone experience
Knowledge in Bluetooth connectivity applications and support
Knowledge installing, updating and maintaining IOS & Android Mobile applications
Understand home base wireless networking
Connectivity configuration trouble shooting
Excellent verbal and written communication, and organizational skills
Proficient knowledge in Microsoft Office including but not limited to Word, Excel, and Access or similar software preferred
Knowledge of basic radiation principles preferred
Attention to detail a must

Customer Support Rep Resume Examples & Samples

1 - 3 years working in customer support or call center preferred but not required
Capable, preferably thrives in high pressure/time critical environments
Ability to complete assigned tasks under stressful situations

IT Customer Support Rep Resume Examples & Samples

Problems \ requests range from simple to complex; the candidate will analyze each request or symptom(s) and provide optimum resolution ulfillment for each customer in a prompt and efficient manner
Performance is measured on a variety of Key Performance Indicators (KPI’s), including First Call Resolve (FCR), SLA, and customer services
This role requires the ability to interact professionally with a diverse group of customers, team members, managers and subject matter experts
Must Have: Strong technical skills, customer service background, excellent communication skills, ability to multitask

Customer Support Rep Resume Examples & Samples

Product Support for Trimble eComm sales through Trimble’s Aria & EMS tool
Data and account set up review to investigate and resolve licensing issues (Oracle)
Provide fast and efficient customer service to business partners, dealers, end-users and internal Trimble teams
Provide sales assistance and administrative support on problems of limited scope to business partners, dealers, end-users and internal Trimble sales teams
Redirect incorrectly routed cases submitted to the appropriate support teams globally. (Salesforce & Remedy)
Work closely with Priority Support for technical support and product issues
Document and update processes of daily tasks
Strong incoming and outbound phone skills with active listening ability
Must be fluent in English with the ability to articulate thoughts verbally and in written form in professional and organized manner
Ability to exercise judgment within generally defined practices and policies by selecting methods and techniques for obtaining solutions
Expected to be knowledgeable in and understand the link between projects and organizational goals
Must be a team player and be able to leverage resources through sound organizational skills and teamwork
Must be able to work with team members in remote locations
Must demonstrate and project a high level of energy and enthusiasm
Must be able to accept a high level of personal responsibility for product success in an environment of shared resources
Must be comfortable with learning new computer applications
Potential for nontraditional work hours
Prefer Associates degree and minimum 2 years customer service experience

Site Specialist On-site Customer Support Rep Resume Examples & Samples

Must be able to read, write and speak English
Proficient in Microsoft Office program, especially Excel
Occasionally lift up to 50 lbs, with assistance
Possess a strong desire to serve the customer, and the interpersonal skills to deal with various levels of personnel at the customer site including providing clear, concise communication with customers
Demonstrated ability to consistently meet deadlines
Displays a high level of confidentiality for both customer and Thermo Fisher Scientific
Works primarily at customer locations, in office environment to include cubicles and/or in and around shipping/receiving docks, stock rooms, storage locations and laboratory environments
May be required to work independently at a customer location

Customer Support Rep-hach Resume Examples & Samples

Enter customer orders into the company’s order entry database
Administer a variety of holds such as; (priority orders, incomplete/entered orders, web holds, etc.)
Enter new accounts and update existing accounts with accurate billing, shipping, and contact information
Handle customer complaints and problems in accordance to established business practices
Initiate no charge orders, returns, warranty replacement orders, billings, vertical markets & commissions
Manage web order & profile linking, website password administration & promotions
Act as liaison / customer advocate interfacing with other Hach departments
Ensure long term customer relationships by utilizing professional customer service skills
Identify and enter sales leads
One to two years’ experience in customer service
Advanced knowledge of customer support processes (i.e., pricing, products, returns, etc.)
High School diploma required. Post-secondary education preferred