Support Rep Resume Samples

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G Herman

Gail

Herman

10490 Kutch Valley

Boston

+1 (555) 167 8585

10490 Kutch Valley

Boston

Phone

p +1 (555) 167 8585

Experience Experience

Philadelphia, PA

Tier, Tech Support Rep

Philadelphia, PA

Haag Group

Philadelphia, PA

Tier, Tech Support Rep

Providing Tier 1 technical support to Authorized Users for all Contacts received, documenting all case notes in Salesforce Service Cloud, including
Replicating and escalating to CLIENT Tier 3 support staff any Issues involving product performance and/or content issues in accordance with CLIENT Standards
Recommending and updating Knowledge Base articles that will assist agents in delivering accurate issue resolutions in a timely manner
Resolving Issues for all Contacts to the extent possible using Tier 1 resources
Providing Authorized Users support via phone, email, and other channels in accordance with CLIENT Standards
Analyzing Issue trends, including top Contact drivers, and recommend and implement action plans, with CLIENTs approval, to reduce Issues
Keeping CLIENT updated with alerts regarding Alorica tools, software or system outages, and major incidents, in each case advising of any new or changed information

Phoenix, AZ

Consumer Care Support Rep

Phoenix, AZ

Turner-Bruen

Phoenix, AZ

Consumer Care Support Rep

Manage all outstanding Pop's , ensuring that all are closed and invoiced in a timely manner
Provide accurate tracking of all customer order status directly to the stores, including the actual delivery date for mattress orders
Works with Accounting Department to collect monies due on outstanding balances on customer accounts
Management of all orders in Oracle & DYNAMICS AX
Manage the order process to ensure that all customers deliver by the order request/due date
Finance -- provide credit memos and ensure closure of Oracle SO's & DYN Pop's for invoicing
Enter Flagship orders shipping direct for store replenishment

present

Boston, MA

Technical Support Rep, Associate

Boston, MA

Prohaska-Lemke

present

Boston, MA

Technical Support Rep, Associate

present

Executes with passion, believes you can be more through self-development and improvement
Executes with passion, believes you can be more thorough self-development and improvement
Manage and work support tickets per industry best practices utilizing existing CRM systems
Coordinate the resolution of technical issues with Advanced Support Teams and escalate issues per pre-established guidelines
Maintain working lab systems to facilitate reproduction of customer issues
Reports to the Technical Support Manager
Maintain and continue to develop in-depth knowledge of LOGICnow products and services

Education Education

Bachelor’s Degree in Computer Science

Kean University

Bachelor’s Degree in Computer Science

Skills Skills

Knowledge of basic firewall configuration on IOS based modems
Basic understanding of RF and the structure of the cable plant Flap List, SNR and various RF plant related measurements
Knowledge of in-house diagnostic tools is helpful Knowledge of DOCSIS specifications
Knowledge of UNIX, NOVELL, LINUX is helpful Knowledge of CSG/ICOMS and Remedy Ticketing system
Knowledge of Windows 98SE, NT, 2000, XP and Macintosh OS 9.0 and up Knowledge of CATV Technology
Can speak to customers in a polite and professional manner
Knowledge of Internet and LAN technology, including TCP/IP Protocols
Legacy modems – UBR905 –Cisco IOS and RIP routing Basic firewall configuration on IOS based modems
Hardware – Cable Modems/Routers
Knowledge of diagnostic tools to troubleshoot DOCSIS Modem issues

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Gwim Senior Operations Rep-wealth Mgt Banking Support Rep-h7 Resume Examples & Samples

Ability to work in a team environment
Strong verbal and written communication skills
Must be driven to provide accurate and timely response
Must possess ability to multi-task and work under time constraints
Demonstrate integrity to work as an individual contributor

Gwim Senior Operations Rep-wealth Mgt Banking Support Rep-h7 Resume Examples & Samples

Demonstrate integrity to work as an individual contributorQualifications
Minimum 1-2 years banking center, complex banking experience or other financial services experience required
Excellent customer service skills
Must have excellent communication skills (verbal and written)
Must have ability to work in a high efficiency and demanding environment
Must be enthusiastic, energetic and detail oriented
Intermediate proficiency with MS Outlook
Must have knowledge of Call Center requirements

Gwim Senior Operations Rep-wealth Mgt Banking Support Rep-jax Resume Examples & Samples

Must possess ability to multi-task and work under time constraints
Demonstrate integrity to work as an individual contributorQualifications
Must have excellent communication skills (verbal and written)
Must be enthusiastic, energetic and detail oriented

Elavon Software Technical Support Rep Resume Examples & Samples

Bachelor’s degree, or equivalent work experience
Course work in telecommunications and/or applications programming
Six months to one year of experience in the telecommunications or applications programming field
Proficient computer skills, especially Microsoft Office applications
Basic knowledge and understanding of the technical aspects of telecommunications equipment, systems and vendor capabilities
Ability to manage multiple tasks/projects and deadlines simultaneously

Technical Support Rep-commercial Business Resume Examples & Samples

DATA/VIDEO/VOICE/HOSPTALITY: Receives incoming calls from commercial customers for technical support. Diagnoses and resolves customer technical support issues with emphasis on serving in a professional and courteous manner
DATA Service responsibilities include: Cable Modem Provisioning/Troubleshooting, IP and DNS management and troubleshooting, E-mail set-up troubleshooting, Plant and network problem trending, PC/MAC troubleshooting including TCP/IP and hardware problem troubleshooting, Fiber/HiCap troubleshooting, Metro-Ethernet troubleshooting, Webhosting, CBOB, CBSS and other network+ related issues
VOICE Service Responsibilities include: eMTA troubleshooting, POTS line troubleshooting PRI over HFC, Fiber/HiCap voice services, feature provisioning and troubleshooting including Voicemail, HUNT groups, caller ID, and Cox’s VoiceManager product. Diagnoses and trends issues related to geographic problems, switch issues, and effectively partners with our various Switch locations for ensuring customer resolution
VIDEO Service responsibilities include: Digital and Analog Television troubleshooting, including digital set-top boxes (MOTO and CISCO platforms), customer equipment/cabling configurations, and trends audio and video issues related to plant/network issues
HOSPITALITY Service Responsibilities include: PC/MAC troubleshooting for up to 100,000 hotel guests for internet assistance, inclusive of Email and TCP/IP settings. Remote Server configuration maintenance and troubleshooting at the hotel locations and managing guest registration issues to ensure accurate billing information to optimize Revenue of the product. Also performs dispatch functions and routes fix agents to hotel locations based on Service Level agreements at the hotel properties
DATA/VIDEO/VOICE/HOSPTALITY: Manages Problem Handling processes across all Cox Markets including Trouble ticket creation and customer follow up. Ensures accurate problem tickets and call disposition in order to effectively trend call driving issues into call center. Processes incoming/outgoing trouble tickets for customer related issues, specifically handling incoming emails/Remedy tickets needing follow up or customer required responses
Refers issues that require dispatched maintenance technicians to NSC Tier 2
DATA/VIDEO/VOICE/HOSPTALITY: Troubleshoots hardware and software configurations to isolate and determine solutions in accordance with AUP standards
DATA/VIDEO/VOICE/HOSPTALITY: Maintains current knowledge of all commercial products and uses all appropriate processes and procedures for trouble shooting data, video, and telephony systems and applications
DATA/VIDEO/VOICE/HOSPTALITY: Maintains overall industry awareness of products and services provided by both Cox and Cox Competitors nation-wide through training and self reliance
DATA/VIDEO/VOICE/HOSPTALITY: Documents problems and solutions; completes reports and service orders using large customer database
DATA/VIDEO/VOICE/HOSPTALITY: Provides billing information and resolves problems for customers escalated through Account Services for commercial billing issues
Assists with other tasks assigned as needed, to improve the delivery of service to customers

Business Class Tier Iii Support Rep Resume Examples & Samples

Answer incoming technical phone calls for Business Class single location solution customers.-Provide technical support/troubleshooting to include knowledge of gateway connectivity, e-mail support, and some ancillary product support
Understand customer needs and expectations on every call to ensure an exceptional customer experience -Receive and respond to a high volume of telephone inquiries from internal and/or external customers and provide expert advice and solutions through consultative selling and problem resolution -Develop and maintain a strong customer service knowledge base on a continuous basis via internal training opportunities, external sources, and self-education -Utilize available resources to ensure customer satisfaction and retention
Educate customers as to how to solve similar technical issues in the future -Listen to customer concerns and diffuse frustration by providing options and solutions -Initiate customer education opportunities regarding existing products and services to drive awareness and thus increased value -Document all pertinent information using the appropriate call-tracking system -Reinforce customer retention through exemplary problem solving, service
Demonstrate understanding and appreciation of customer priorities and seek out long-term solutions

Gwim Senior Operations Rep Wealth Mgt Banking Support Rep H7 Resume Examples & Samples

Exhibit professionalism in all situations
Must be meeting or exceeding all goals and metrics
Candidate cannot be on any form of disciplinary action
Proven history of effective ownership and accuracy
Possess strong verbal and communication skills
Possess strong research and problem solving skills
Associate must exemplify our Core Values
Possess the ability to work independently while effectively managing and finding resolution to complex situations
Demonstrate a proven ability to navigate secondary systems including but not limited to: INTERACT, BOSS/FAST, LEAN, TSS, ASIS

Wealth Management Banking Support Rep Resume Examples & Samples

1 or more years of experience in a banking center background or related experience preferred
Proven history of effective ownership and accuracy
Demonstrate a proven ability to navigate secondary systems including but not limited to: INTERACT, BOSS/FAST, LEAN, TSS, ASIS
Schedule flexibility is need with hours of operation: Monday through Friday 8:30am to 8:30pm

Application Support Rep Resume Examples & Samples

Must be able to stage test scenarios in test environments, recreating and documenting each step as reported by client
Must have strong trouble shooting and analytical background
Deliver on commitments to our clients and each other by following the Fiserv Values
At least 2-5 years Customer Service and/or Call Center experience
Some knowledge of SQL, Adobe Pro, and XML is preferred
Must possess exceptional interpersonal and organizational skills as well as excellent written and verbal communication skills
Ability to work successfully in a fast-paced, deadline-driven environment while exercising professionalism in communication with clients and management
Strong Analytical capabilities is a must

Business Class Tier, Support Rep Resume Examples & Samples

Answer incoming technical phone calls for Business Class single location solution customers
Provide technical support/troubleshooting to include knowledge of gateway connectivity, e-mail support, and some ancillary product support
Work independently and in teams to ensure the success of Time Warner Cable
Understand customer needs and expectations on every call to ensure an exceptional customer experience
Receive and respond to a high volume of telephone inquiries from internal and/or external customers and provide expert advice and solutions through consultative selling and problem resolution
Develop and maintain a strong customer service knowledge base on a continuous basis via internal training opportunities, external sources, and self-education
Utilize available resources to ensure customer satisfaction and retention
Educate customers as to how to solve similar technical issues in the future
Listen to customer concerns and diffuse frustration by providing options and solutions
Initiate customer education opportunities regarding existing products and services to drive awareness and thus increased value
Document all pertinent information using the appropriate call-tracking system
Reinforce customer retention through exemplary problem solving, service
Can speak to customers in a polite and professional manner
Can assist customers of all technical levels through efficient troubleshooting of PC problems over the phone
Can use a PC, including word processor, spreadsheet, database and Internet based applications
Can analyze and implement effective work procedures and processes
Knowledge of PC and Macintosh Hardware
Knowledge of Windows 98SE, NT, 2000, XP and Macintosh OS 9.0 and up Knowledge of CATV Technology
Knowledge of Internet and LAN technology, including TCP/IP Protocols
Knowledge of UNIX, NOVELL, LINUX is helpful Knowledge of CSG/ICOMS and Remedy Ticketing system
Knowledge of in-house diagnostic tools is helpful Knowledge of DOCSIS specifications
Knowledge of diagnostic tools to troubleshoot DOCSIS Modem issues
Knowledge of legacy modems – UBR905 – Cisco IOS and RIP routing
Knowledge of basic firewall configuration on IOS based modems
Basic understanding of RF and the structure of the cable plant Flap List, SNR and various RF plant related measurements
Network Fundamentals
Understanding of IP scopes and sub- netting, Static IP, network and broadcast domains, basic routing – RIP
Knowledge of DNS (Domain Name System)
Web Hosting*
Security Software – EZ Armor*
Email client configuration
VPN
Hardware – Cable Modems/Routers
Legacy modems – UBR905 –Cisco IOS and RIP routing Basic firewall configuration on IOS based modems
Product Support: Smart Drive, Remote Access, e-mail, DNS Parking and Pointing, Web Hosting, E- Commerce

Client Operations Support Rep Resume Examples & Samples

At least 1 year of scheduling experience required
Must have experience in Workforce Management
Knowledge of NICE IEX Software
Knowledge of Avaya CMS
Knowledge of Microsoft Office (Outlook, Excel, Word, PowerPoint)
Forecasting experience is a plus
Strong time-management skills
Approachable with strong written and verbal communication skills
Ability to look at the bigger picture and consider long-term results

Technical Support Rep, Av Resume Examples & Samples

B.A. / B.S. in a technology science related field (or) 3 years experience working in audio visual systems
Strong knowledge of AV tools including BlueJeans, Cisco, and Crestron products
A self-starter who is able to take control of a situation, and be viewed as an excellent Audio Visual resource

Technical Support Rep, Temporary Resume Examples & Samples

Answer incoming Technical Support calls from customers
Document and resolve case into SalesForce
Escalate cases as necessary for further assistance from Development
Must be able to sit for long periods of time
One year Customer Support experience required
Effective communications skills, both verbal and written

Technical Support Rep-italian Resume Examples & Samples

Complete initial product training and demonstrate sufficient product knowledge and understanding to assist call-in customers
Respond to customer’s queries regarding routine technical issues in a timely, friendly, professional manner. Determine the nature and likely causes of the issue and recommend corrective action
Follows up as required with customers to ensure problems were resolved and/or recommend further action to ensure non-recurrence and customer satisfaction
Escalate inquiries or issues that cannot be resolved to senior team members and/or department manager
Report all suspected product issues immediately to a senior support staff or manager
Follows and ensures workplace operating and environmental, health and safety procedures and guidelines compliance
Technical Diploma, Bachelors degree in Engineering, or equivalent
1 to 2 (minimum) experience in a technical support related role
Experience in dealing with hardware and software issues
Strong communication, interpersonal, problem solving and presentation skills
Thorough knowledge of the core product line
Self motivated, takes initiative to resolve issues
Ability to problem solve through analysis of a situation, where there are a variety of variables
Bilingual in Italian

Elavon Technical Support Rep Resume Examples & Samples

One to two years of experience in software content, internet and system administrator activities
Technical, trade or business certificate preferred
Course work in telephony and/or applications programming is highly desirable
Basic knowledge of distributed computing environment and internet
Working knowledge and understanding of central server, personal/micro computers, peripheral devices, telephony and transmission
Basic understanding of the data processing environment and the impact to business functions when systems and/or applications are unavailable
Effective verbal, written and interpersonal communications skills

Logisitics Operations Support Rep Resume Examples & Samples

Experience supporting remote locations
Extensive experience with MS Access
In depth systems integration background
Bachelor OR Master's Degree

Usps Technical Support Rep, No Clearance Resume Examples & Samples

High School Diploma or equivalent; may hold 2 year post-high school Degree (technical field); may hold Bachelor's degree
Able to demonstrate broad knowledge of corporate policies, products/service portfolio, markets and processes
Able to apply advanced knowledge to assist in the operation of several aspects of a technology area/customer group
Able to maximize systems availability in standardized customer environments
Able to apply basic management skills in planning, problem solving, solution innovation, analysis
Able to provide some proactive account understanding of the Customer's system environment and associated business needs
Demonstrate good teamwork with peers

Usps Technical Support Rep, No Clearance Resume Examples & Samples

Typically a Bachelor's degree or equivalent experience and 2-4 years related experience. may hold 2 year post-high school Degree (technical field)
4-6 years related experience in a telephone support position in a service or end-user support environment. 2 years experience in the microcomputer industry. Technical training in the company or other manufacturers' product lines
Working knowledge of the field of Customer Relations
Experience and demonstrated presentation skills

Technical Support Rep, Intermediate Resume Examples & Samples

Respond to and/or initiate technical troubleshooting sessions with customers - via phone, email and remote session
Manage and work support tickets per industry best practices utilizing existing CRM systems
Effectively communicate technical information to non-technical customers
Coordinate the resolution of technical issues with Advanced Support Teams and escalate issues per pre-established guidelines
Maintain working lab systems to facilitate reproduction of customer issues

Entry Level Technical Support Rep Resume Examples & Samples

Working in a live-call support environment, the Triage TSE assists Kronos customers with hardware/software issues
Review/assess technical situation and establish case priority/severity in accordance with the service level agreement
Research support cases, knowledge bases/repositories, user/administrator manuals, and Internet resources in an effort to deliver technical solutions
Perform appropriate and timely investigation and problem solving
Excellent organization, communication, and analytical skills, and have the ability to explain technical concepts to non-technical customers
Continuously improve skills through self-study or participation in training sessions
Microsoft/Oracle certification a plus
Remote (phone) technical support and troubleshooting skills

Patient Support Rep-temp Resume Examples & Samples

Initiates requests for medical histories and following-up when request is not answered w/in designated time
Assures authorizations adhere to contractual guidelines for proper processing
Codes various health related forms for completion as req'd using ICD-9/ CPT codes or other approved coding system
Bills, collects & reconciles any applicable fees for providing requested info
Requires working knowledge of current accounting data base system
Assists medical center personnel by providing written material, training & answering technical questions pertaining to proper completion of established security & cash control procedures, computer program updates & benefit changes
Accepts subpoenas & authorizations for various attorneys & agencies
Maintains computer tracking system of health related requests
Maintains dept records, filing systems, prepares follow-up forms & photocopies records as necessary
Assume other activities & responsibilities from time to time as directed

Technical Support Rep, Associate Resume Examples & Samples

Deliver service and support to customers via phone, email, and/or chat
Provide an exceptional customer experience through issue resolution
When issues or resolutions cannot be reached through thinking outside of the box, redirect or escalate by collaborating with team members, developers, and/or sales team
Redirect or escalate issues appropriately when issues are outside of support boundaries or when resolution cannot be confirmed (utilizing all available resources; IT, teammates, supervisor, etc.)
Utilize SalesForce to maintain thorough and accurate documentation of cases
Maintain and continue to develop in-depth knowledge of LOGICnow products and services
High School Diploma required, technical degree preferred
Effective listening, and ability to communicate both verbally and written, professionally
Knowledge of technical support principles and practices
Proficient in Windows operating systems, file structure, registry, and event logs
Basic understanding of networking terms and concepts
Previous experience in sales, sales support, technical, or customer service role required

Collector Support Rep Temporary Resume Examples & Samples

Provides support for collection activities by sorting and preparing all incoming documents for scanning and/or filing
Performs data gathering functions including verifying demographic information against internal and external system resources, and verifying eligibility (KP and or other entities), etc
Provides support to Collectors by requesting letters on designated collection accounts
Processes revenue reversals and write offs for all units within the department including external collection agencies
Ensures that accounts have the current payer information
Prints demand bills and claims as requested by the Collectors
Inputs payment information into the live check database. Updates demographic information on accounts
Performs customer service as required
Works designated HealthConnect work queues as assigned
Prepares data report summaries and department logs/records
Compiles department statistics and prepares reports and charts
Performs other duties as assigned including but not limited to special projects
Note: Internal PFS candidates may have job advancement opportunities via the PFS Career Ladder, and should consult with their supervisor and/or manager
Proficient in PC and Microsoft Office applications
Ability to read and interpret computer generated reports

Cancer Registry Support Rep-cancer Center Resume Examples & Samples

Develop and implement a standardized approach for MDCs at Mercy. Oversee all data collection, communications, information technology, scheduling and logistics to support MDCs. Maintain a policies & procedures document for MDCs at Mercy
Attend, coordinate set-up for and facilitate all MDCs
Coordinate completion of electronic MDC discussion summaries for all patients presented at a MDC. Assist with dissemination of discussion summaries to the patient care team, as requested
Build effective relationships and communications with the multidisciplinary care team (physicians, nurses, navigators, palliative care program, other disciplines - pathology, radiology, pharmacy) to increase participation in MDCs
Coordinate information technology resources to assure access to conferences for physicians and others wishing to participate remotely, including rural affiliate hospitals. Promote conferences to rural affiliate hospitals, physicians and clinical staff
Prepare reports for Cancer Committee and Cancer Center leadership on MDC activity
Assist Cancer Center leadership team to expand and enhance the MDCs
Coordinate efforts to collaborate with other institutions for cross-participation in multidisciplinary care conferences (e.g., University of Iowa)
Assist with development and implementation of protocols for communication with patients, physicians, navigators, and other clinical staff regarding MDC activities and outcomes
Assist Pathology and Radiology to prepare and present information for each MDC
Support the Cancer Tumor Registrars with case finding to assist with maintaining a complete cancer registry database. Identify patients with malignant and benign reportable conditions, according to established guidelines, through case finding practices to include review of pathology and cytology reports, monthly disease indexes, radiation and medical oncology patient records, inpatient and other outpatient records, and other data sources as needed. Enter initial suspense cases into the database and records non-reportable cases. Assist with maintaining case finding and suspense files
Perform follow-up activities to ensure compliance with Commission on Cancer (CoC) requirements. Maintain records of living patients to obtain end results information on the quality and length of survival. Research appropriate resource. Enter all follow-up data into the registry, maintaining quality and validating cases
Perform information searches which may include researching missing treatment information at request of cancer registrar and/or analysis/reports for activities such as the CoC CP3R/RQRS reports
Provide general administrative clerical support for cancer registry which may include supporting cancer committee, staging or other registry forms, mailing/faxing letters, assembling materials, etc. Assist with CoC and other accreditation activities as requested. Participate in committees and meetings as requested. Assist in special projects and Quality Control activities as requested
High school diploma or G.E.D. required
Associate or Bachelor degree in health-related field preferred
Minimum of (two) 2 years of experience in medical terminology, anatomy, and/or knowledge of medical procedures and testing of laboratory pathology
Oncology experience preferred
Strong oral and written communication skills
Proficient use of personal computer spreadsheet applications such as Microsoft Excel, Word, PowerPoint, etc
Ability to work with diverse backgrounds
Demonstrate positive customer service
Must maintain confidentiality; use sound judgment and discretion
Strong critical thinking and problem solving skills required
Ability to work independently required
Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times

Technical Support Rep, Intermediate Resume Examples & Samples

At least 2 years of demonstrated experience in Network Administration/System Administration including experience with installation, service and administration of a medium to large multi-server environment
Knowledge of common network services like DNS, Web Servers (IIS, Apache), FTP Servers, Email Servers, and Database Systems Administration
Detailed knowledge and demonstrated experience with Windows Server 2003/2008 logging and reporting concepts
Demonstrated experience with the Microsoft Windows platform (XP, Vista, Win7, Windows Server (2000 – 2012 etc.)
Advanced troubleshooting experience (PC hardware/software, browsers, etc..)
Solid understanding of networking protocols TCP/IP, SMTP, FTP, HTTP, SNMP, Syslog, SSH etc
Experience in a 24/7/365 work schedule environment
Professional certifications are a plus: Network+, CCENT, CCNA, MCSE, etc
Bi-lingual - Spanish/Portuguese preferred
Bachelor’s degree in Computer Science or equivalent education and/or work experience with installation, service and administration of a medium to large multi-server environment

Technical Support Rep, Associate Resume Examples & Samples

Interact with customers at all levels, with demonstrated ability to communicate with both the very basic user to the technically advanced
Contribute to our Knowledgebase (author and edit knowledge base articles)
Other related duties as appropriate and required
Reports to the Technical Support Manager
Bachelor’s degree in Computer Science or equivalent education and/or work experience
At least 2 years of demonstrated experience in Database Administration including experience with installation of software in general
Minimum 2 years supporting and administering databases (Oracle or SQL Server preferred)
Knowledge of databases and appropriate OS level commands, navigation
General troubleshooting experience
Calendar integrity
General knowledge of data centers and technologies

Senior Tech Support Rep Prod Tech Resume Examples & Samples

Installation of new content creation systems as under the supervision of the Manager of Content Creation Technologies
Identify and resolve potential technical issues in the supported areas utilizing the appropriate resources of the department
Maintain proper departmental documentation and asset information that is easily accessible to management and other team members
Ensure daily operations of facilities and equipment
Ability to troubleshoot and repair a wide array production equipment including edit systems, digital video & audio routers, on-air graphics systems
Technical knowledge of video production, digital video systems, computer graphics, animation and an understanding of broadcast production workflows
Broad understanding of modern computer operating systems (such as OS X, Linux, Windows) and network connectivity
Bachelor’s degree optional, relevant fieldwork more important. Technical certifications pertaining to position highly recommended
Highly developed logistical and time management skills
Familiarity with industry-standard graphics and animation software and hardware systems (Apple, Adobe Creative Suite, Avid)

Administrative Support Rep Resume Examples & Samples

Process, coordinate and respond to customer requests for equipment repair/maintenance in an appropriate and timely manner, obtain additional information as needed and issue purchase orders or contracts to vendors; and provides information regarding invoice payments
Interact with internal/external departments and vendors in support of established fleet equipment maintenance and repair parts and service programs
Communicate issues and status updates to vendors, field personnel and/or department management, as appropriate
Work with field personnel and coordinate steps required to establish new and renewal contracts for fleet maintenance services (Maintenance Support Advisors) in compliance with company policies
Process invoices relating to fleet equipment repairs, maintenance or parts
Maintain vendor information in FedEx Freight information systems
Support department administrative needs, which may include maintaining paper or electronic files, gathering data, distributing mail, ordering and maintaining supplies and answering phones; verify and complete required documentation and schedule meetings
Comply with all applicable laws / regulations, as well as company policies / procedures
High school Diploma or GED plus two (2) years of general office experience
Must be customer-service oriented with strong interpersonal skills
Good typing / data entry skills
Must be well-organized, detail-oriented and able to handle multiple tasks
PC experience and ability to use Microsoft Office software
Able to work independently and as a team member

Usps Technical Support Rep, No Clearance Resume Examples & Samples

Typically a Bachelor's degree or equivalent experience and 2-4 years related
4-6 years related experience in a telephone support position in a service or end-user
Knowledge of legal ramifications/conflicts in Customer Relations environment

Technical Support Rep Web Chat Resume Examples & Samples

Providing responsive technical phone support for application, hardware, OS, network, and telecom issues
Creating and maintaining accurate trouble tickets which entail recording problem/symptom, analysis performed resolution, and other information relevant to resolving the problem
Minimum 6 months to 1 year Service Desk experience
Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Ability to handle call escalations with tact and good humor to diffuse tense end user situations
Communicating information effectively
Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to identify complex problems and review related information to develop and evaluate options and implement solutions
Ability to perform proactively and prevent recurrences whenever possible
Ability to successfully communicate with inter-organizational and outside customer/vendor contacts

Tech Support Rep, IT Broadcas Resume Examples & Samples

Monitor and maintain the on-air integrity of over 100 television channels distributed domestically and internationally by satellite and fiber
Respond to technical emergencies; address prompt restoration of network outages
Operating System support for all Windows desktop and server iterations, Linux Distributions (Debian, RedHat, Slackware, CentOS), UNIX, FreeBSD, VMS, SunOS, and Isilon OneFS. Knowledge of Windows and Linux Server fail-over clusters
Server hardware support for systems for all Dell PowerEdge generations, Cisco UCS, Sun, as well as IBM, Intel, and SuperMicro generic construction
Storage support for EMC Isilon, DIVA, Dell PowerVault SANs, FreeNAS, NAS4free, SeaChange/XOR BML & UML, ADIC iScalar tape library
Ability to work both independently and with a team on assignments and report back on progress
Strong organizational and planning skills with ability to manage multiple mission critical assignments
Ability to maintain and repair a variety of complex Baseband video/audio, Encoding, Fiber, and server equipment
Collaborate with Engineering and Operations staff to coordinate accurate and timely technical changes for facility upkeep
Ability to coordinate software and firmware package updates within critical production environment
Networking support knowledge of TCP/IP stack, LAN and WAN Protocols, Cisco Catalyst series, HP ProCurves, EMC Brocade fibre
Scripting knowledge include Windows batch and PowerShell, C, C++, SumoLogic queries, HTML, VB script, Java, and EFI Shell
Knowledge of monitoring tools such as Nagios, PRTG, OpenNMS, SumoLogic. Writing custom SNMP, WMI, XML and JSON queries
Flexible schedule and provide on-call support 24 hours per day, 365 per year. Support may entail phone or physical presence at the facility for equipment failure or other disasters. This includes, but is not limited to UPS/primary power failures, storms or severe weather, and loss of personnel
Ability to author technical documentation
AAS Electrical Engineering, AAS Electrical Engineering Technology or equivalent required, BS Electrical Engineering or Computer Science preferred
3 to 5 years’ experience in broadcast television, or any Multichannel Video Programming Distributor
Knowledge of Live, Linear, VOD, Over-The-Top linear delivery or simulcast solutions
Knowledge of Jira, Service Now, ATTask ticketing and tracking systems and integration with monitoring & support systems
Knowledge of distribution methods, data networks, servers, networking, archives, distribution systems, and databases
Knowledge of emerging IT technologies (Amazon AWS, Cloud, VMWare vSphere & ESXi Hypervisor, Puppet, Jenkins) in a HA, multi-application, virtualized environment
Knowledge of InfoSec and vulnerability tools including BackTrack 4, Metasploit, Qualys, Nessus, and nMap
Excellent communication skills, written and interpersonal skills
FCC, CCNA, MCSA/MCSE, CompTIA, or SBE licenses/certifications a plus

Entry Level Technical Support Rep Resume Examples & Samples

Prioritize and be Level I escalation point for system generated alerts
Responding to Application Alerts based on monitoring tools as first responder
Troubleshoot Application Alerts
Handle Level 1 Escalations and adhere to escalation matrix
Ensure operating standards are adhered to and updated as necessary
Minimum of 2-3 years related work experience
Willingness to work on flexible shifts supporting a 24x7 operation globally
Multi-lingual a plus but not required (Chinese, French)

Entry Level Technical Support Rep-june Resume Examples & Samples

Answer customer questions on the use of Kronos applications and introduce customers to new tools that may be relevant to their business needs where applicable
Degree in technology, computer science or business
Experience, interest, and aptitude in technology and client services
Ability to manage specific tasks to completion with minimal direction
Excellent verbal, written and presentation skills. Must be well organized, flexible and able to manage many details

Senior Administrative Support Rep Resume Examples & Samples

High school diploma or equivalent　
Minimum three to five years of experience in collections and/or customer service activities
Leadership: Provide coaching, training and guidance to staff. Create a team environment that encourages and rewards high performance.　
Positive Attitude: Consistently demonstrate optimism and reflect friendly and helpful tone over the phone and email.　
Ability to Build Relationships: create, promote, and facilitate positive relations to build strong internal partnerships. 　
Problem Solving Skills: Anticipate and accommodate business needs and find solutions to outstanding challenges.　
Attention to Detail: Ensure all deadlines are met and submit error-free documents.　
Accountability: Own all interactions from start to finish and assume responsibility for all communication.　
Communication: Strong oral, written, interpersonal and communication skills.　
Confidence: Work independently to prioritize a high volume of work and make independent decisions, recognizing their impact to U.S. Bank and its clients.

Dealer Support Rep Resume Examples & Samples

Creates/maintains case logs for each service or support interaction
Strong French and English communication skills; Customer Service
Finance and/or automotive experience definitely an asset
Ability to prioritize workload according to demands, and demonstrated ability to multi-task
Demonstrated ability to problem-solve and think analytically
Excellent decision making, follow-up and organizational skills
Previous experience in a customer-service environment an asset
Technical experience supporting a web-based or client-based application a definite asset
Proficiency in a windows environment. Competent in the use of MS Word, Excel and Outlook

Internet Banking Support Rep Resume Examples & Samples

Field incoming calls regarding customer payment inquires, including acting as the liaison between the customer and TMK’s check payment service provider (CheckFree Bill Payment Services), investigating instances in which payments did not post correctly, and imposing stop payments to customers accounts
Field incoming calls regarding log-on difficulty to the Personal Online and Mobile Banking Service. This involves taking action to change customers account security settings, creating temporary passwords, and answering questions regarding Secure Access Codes (SAC)
Load new Personal Online Banking enrollments for new customers by reviewing customer personal information for accuracy and security purposes
Perform daily account maintenance for Personal Online Banking customers including changing addresses, adding features to customer’s existing service, and maintaining a “closed account report” for TMK
Respond to Personal Online Banking e-mails regarding miscellaneous account questions and handle request to add accounts to their existing Online Banking account
Image all documents i.e, recorded account maintenance, and added account numbers, etc. to the Personal Online Banking file
In-depth knowledge of personal computers (hardware & software)
Knowledge of Smart Phones and other Mobile devices
Knowledge of Online bill pay services and money management services (i.e. Quicken and Mint)
Knowledge of spreadsheet and word processing software
Knowledge of Trustmark’s Personal Online Banking Service – preferred
Knowledge of bank systems, i.e. , On Demand, M&I Deposit/Loan systems, Lotus Notes and Atlas – preferred
Must pass Customer Contact Simulation
Typing (20-30 WPM)
Time Management skills to prioritize tasks
High school education
One to two years of customer service experience which may include the following

Technical Support Rep Tier Provider & Patient Software Application Support Resume Examples & Samples

Provides computer support for complex software applications
Serves as technical and information liaison between IT, operations, vendors, and end users for the support and integration of varied systems
Monitor and proactively manage a queue of incidents / service requests escalated by Tier 1 Service Desks
Ability to multitask and maintain composure in critical situations with both internal and external customers
Experience supporting remote customers with varying levels of technical expertise
Demonstrates a thorough understanding of the technical skills inherent to healthcare industry and suggests changes where necessary

Sales & Technical Support Rep Resume Examples & Samples

Generate customer demand for VEG seeds relevant to the assigned geography of responsibility to support the Sales Reps in achieving or exceeding their sales VEG SE targets
Provides feedback from Demo trials to the R&D trialing officer
Execute the campaigns by delivering the key messages and promo materials to customers
Be the technical reference for the assigned VEG crops: provide technical support on varieties to customers and CU sales team + Marketing operations (trial visits, presentation, technical document)
Collect market/competitor information and information on varieties performance and provide them to Product managers
Identifies customer needs and will identify resources to ensure successful outcome
Handle the technical side of the customers complaints
Provides technical training & development to our Sales Reps, seed dealers and other relevant channel partners
Agricultural university degree
With strong agronomic and sales experience in Veg, above 3 years of work experience
Some marketing experience could be a plus
Good knowledge of the Vegetables Seeds market and customer needs
Strong on field experience
Native Arabic with good knowledge in English language

Product Support Rep-penang, Malaysia Resume Examples & Samples

Exercise multi-tasking by managing multiple applications / systems during customer interaction
IT experience in troubleshooting and analyzing of errors and alarms
Understanding of IT Network diagrams and what routers AP’s and switches do in networks
Maintain flexibility to help support a 24/7/365 operation
Ability to troubleshoot and solve problems independently, effectively leveraging provided tools
24/7/365 network operations center environment

Internet Tech Support Rep Resume Examples & Samples

Walk customers through common hardware and software configurations to maximize product functionality
Answer questions regarding use of service with various hardware and software platforms
Escalate appropriate technical issues to Internet Technical Support Associate group
Experience with common internet software including Netscape Communicator, MS Internet Explorer, MS Outlook and MS Outlook Express preferred
Strong communication skills in a professional atmosphere
Ability to work flexible hours including, evenings, weekends, holidays and overtime as required

Customer Service / Dealer Support Rep Resume Examples & Samples

Update dealership and user information in our database
Point of contact for all incoming calls
Identify, build and maintain relationships with internal & external contacts
Deliver outstanding customer service considering buyer’s position and company’s policies in a timely and effective manner
Identify customer needs and issues to ensure customer service experience is a priority
Prepare necessary documentation and present accordingly
Perform other duties as directed by Department Manager
Update and prepare new process documentation as required
Front line incoming Call Centre experience required
High Scholl Diploma or equivalent in education/experience
Excellent time management skills with ability to multi task and results driven
Working knowledge with Microsoft Office applications (Word, excel, outlook) required
Dealer support experience preferred minimum 2 years
Enthusiastic, positive upbeat attitude combined with the ability to exercise judgment and take initiative
Professional business acumen

Desktop / Tech Support Rep Resume Examples & Samples

Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware
Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment
Recommends hardware and software solutions, including new acquisitions and upgrades
May participate in development of information technology and infrastructure projects
Knowledge of windows operating systems
Experience with imaging new and previously used computers

Product Support Rep Senior Resume Examples & Samples

Provides in-depth product support to new FIS clients by resolving open issues and/or incoming inquiries
Troubleshoots problems with applications and recommends corrective action
Documents customer information and recurring issues to support product quality programs, implementations, and product development
Interpersonal skills and product knowledge and expertise are critical to responding to daily client-centric activities
Documents client information and recurring issues to support product quality programs and product management and development
Knowledge in business analysis, support, or implementation of software products
Self-starter with proven ability to work independently and in team environment
Extremely comfortable working with digital and client support applications
Excellent oral and written communications
Demonstrated customer-focused leadership ability
Strong Project Management Skills

Consumer Care Support Rep Resume Examples & Samples

Ensures that each customer receives a superior TEMPUR customer experience
Books Sales orders taken by our Sales Consultants
Handles escalated Customer Service issues through resolution
Resolves Social Media customer issues
Processes outside call center orders by verifying order and confirming method of payment
Processes pending orders with special requirements for Direct and Web Sales
Enters information in company database for customer requests
Works with Accounting Department to collect monies due on outstanding balances on customer accounts
Maintains communication with Marketing Department to ensure accuracy and professionalism of material
Answers incoming telephone calls, determines purpose of call, and forwards calls to appropriate personnel or department
Performs other clerical duties as needed, such as filing, photocopying, and collating
Management of all orders in Oracle & DYNAMICS AX
Enter all Oracle & DYNAMICS AX Customer Orders
Enter Flagship orders shipping direct for store replenishment
Manage the order process to ensure that all customers deliver by the order request/due date
Provide accurate tracking of all customer order status directly to the stores, including the actual delivery date for mattress orders
Proactive communication to stores when orders are at risk of not delivering by the order request date
Manage all outstanding Pop's , ensuring that all are closed and invoiced in a timely manner
Support member will mitigate risk of orders not delivering by the order request date and document occurrences and corrective action taken
Requirement is for the support member to own the entire Flagship order process and the Flagship White Glove Delivery process
The Flagship support member works with Planning for product availability, Inventory Control for inventory adjustments - DYN AX Pop's issued to transfer inventory between saleable & display warehouses
Finance -- provide credit memos and ensure closure of Oracle SO's & DYN Pop's for invoicing
To perform this job successfully, an individual should have knowledge of MS Outlook, Explorer, Chrome, Excel, Access, Word, and Oracle, Power Point

Tier, Tech Support Rep Resume Examples & Samples

Replicating and escalating to CLIENT Tier 3 support staff any Issues involving product performance and/or content issues in accordance with CLIENT Standards
Providing updates as required by CLIENT Standards to the affected Authorized User regarding the reported Issue
Managing Issues in conformance with CLIENT Standards
Collaborating with CLIENT to define and/or redefine and adopt Issue escalation procedures
Managing any misrouted calls or emails regarding CLIENT products or services by transferring the customer to the appropriate internal CLIENT group, or by providing the applicable number to the external partner or supplier.WHY JOIN ALORICA?Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them
Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us
Has, at minimum, a high school diploma or GED equivalent
Has passed CLIENT training certifications and quality assurance review prior to taking unassisted calls

Geospatial Support Rep-survey Resume Examples & Samples

Provide fast and efficient customer service to business partners, dealers, end-users and internal Trimble teams on Trimble Survey, Scanning, and UAV products
Provide advanced technical support on problems of diverse scope, where analysis of data requires evaluation of identifiable factors, to business partners, dealers, end-users as well as internal Trimble sales teams
Content creation for new and existing products to include both hardware and software
Provide training on various products offered by the Geospatial Business Area
Work closely with other support teams as needed
Provide new product input, field-testing and subsequent production release involvement
Provide input to team and manager on known issues and resolutions (advising own team and global staff when appropriate)
Creation of technical documents
Bachelor degree in Surveying or Geomatics with 2 to 4 years of work experience or
5 to 7 years of work experience with Land Survey grade procedures and practices
Good experience with photogrammetric applications
Excellent and demonstrated communication skills, written and verbal, in-person and on phone required
Ability to work effectively and professionally with resellers, customers and peers under all circumstances
Experience with Land Survey Products specializing in GPS or Photogrammetry (or similar industry) required
Experience with Microsoft Office required
Experience with Trimble products required

Client Operations Support Rep, Consultant Resume Examples & Samples

2+ years of experience required
Experience supporting large key accounts required
Requires excellent communication skills, both written and verbal
Excellent math and Excel skills to provide client quotes, billing and reconciliation
Excellent PC skills with detailed use of Word and Excel a must. Access would be a plus

Product Support Rep-penang, Malaysia Resume Examples & Samples

1+ years IT system administration troubleshooting working with one of the following: Wireless network /IP & 802.1x Network security
Provide timely and accurate first level technical assistance/support via phone, for WING wireless network family of products by using standard support tools and existing guidelines
Use Call Management (CRM) software system to maintain accurate on line records of all calls received into the GTAC and steps taken to resolve
Evaluate calls and determine customer entitlement/requirements to resolve the problem or transfer the caller/request to the proper department, onsite CSR or escalation queue as required
Utilize and regularly contribute towards the knowledge based management system
Provide input to supervisor on any customer discontent issues
Adhered to all policies, procedures and service offerings that affect both internal and external customers
Complete all assigned self-studies and formal training if required
Help promote a positive image of product, technical skills and company commitment to provide quality service to our customers
Perform additional duties and responsibilities as assigned by supervisor/manager
Able to work on shift
Associates Degree or Technical Certification on Information systems and System/network troubleshooting or 3 years directly related career experience
CCNA or CWNA certification is preferred
Knowledge of TCP/IP, OSI model, Cisco IOS, 802.1x Network security, Network trace analysis, VOIP, 802.11 IEEE standards, WLAN topologies
Excellent communications skills; oral, written and listening
Strong diagnostic and problem solving skills and be able to interact effectively with customers to troubleshoot problems over the phone
Two to three years of technical support role would be a plus
Good language proficiency in Mandarin will be a plus

Corporate Support Rep Resume Examples & Samples

Ability to work in fast pace environment and meet tight deadlines
Strong skills working in a team environment
Ability to work in multiple system applications
1+ years of work experience
Sales force CRM knowledge
Oracle base knowledge
Experience in retail or fitness industry

Medical Support Rep Resume Examples & Samples

Education: High School Diploma or GED
Experience: Front office/front desk background. Customer Service Experience
Other: Knowledge of computer with data entry. Ability to work in fast paced enviroment performing multiple tasks. Good Communication Skills
Preferred Experience: 1 year Medical office or hospital front office position
Preferred Certifications: Certified Healthcare Access Associates

Patient Support Rep Resume Examples & Samples

Communicates w/ employers, union & insurance company reps, attorney & other professional people for authorization & other info req'd to process the members various health related forms
Reviews patients records & requests physicians to dictate complicated cases; maintains liaison between physician & requestor
Transcribes physician's patient-related correspondence from central dictation system or handwritten letters
Completes req'd forms & letters
Monitors outside medical continuing care cases & secures proper authorization for payment
Makes adjustments as req'd on disputed billing inquires
Verifies receipts w/ payments received, prepares bank deposit
Assures only authorized records are released
Greets Health Plan members, discusses, counsels & instructs patients on how to handle requested medical info, coordinates processing of forms & letters
Maintains allergy antigen accounts, confirms health plan status & antigen materials are current
Works designed HealthConnect work queues as assigned
Two (2) years experience in a medical office environment required
Experience in current Kaiser Data Base Computer Systems required
Typing 30 WPM required. Typing must be current within one (1) year. Please contact Human Resources for testing
Medical Terminology test
All testing must be completed by the end of the posting period

Dealer Support Rep Resume Examples & Samples

Supports dealer personnel with tools, process and information to drive customer satisfaction
Facilitate problem solving, research, and problem/dispute resolution between Polaris dealers , the Dealer Services team and internal Polaris departments
Use metrics to improve dealer satisfaction
Accountable for follow-up with dealers to assure problems/issues receive a timely response or resolution
Establish and maintain positive dealer and customer relationships, internally and externally
Strong desire to deliver industry-leading consumer service and build strong consumer relationships
Ability to maintain a positive attitude and treat each contact with professionalism and respect
High level of curiosity and ability to grasp a wide variety of topics encompassing all aspects of the Polaris business
AS400 experience
Experience as a Powersports enthusiast

Technical Support Rep-rv Products Resume Examples & Samples

Fulfills requests by clarifying desired information; completing transactions; forwarding requests
Maximize revenue opportunities through upselling avenues including maintenance and upgrade opportunities
Demonstrate an ability to know LCI plant #48 products with a full understanding of how they mechanically relate to the RVs and the industry
Be knowledgeable of current and historical product operation, application, and troubleshooting
Serve and treat all customers with exceptional customer service and professionalism
Provide technical advice, service, and support to customers
Resolve problems by clarifying issues; researching and exploring answers, finding alternative solutions; implementing solutions; and escalating unresolved problems
Ability to handle aspects of warranty evaluation, tracking, submission, and closure
Frequently utilizes good judgement to effectively conclude customer inquiries
Updates job knowledge through reoccurring product training sessions
Recognize, document, and alert the supervisor of trends of customer calls
Computer literate with the ability to learn customer service software applications
Build and maintain relationships with customers by having a keen awareness of the customer journey and continuously strive to make the journey as positive and profitable as possible
Conduct self as a team member with co-workers to foster a healthy and professional working environment
Time Management
Decision Making
Quality Management/Control
Articulate oral and written communication skills with the ability to communicate with a wide variety of customers by telephone, electronically, or face to face
Ability to utilize all available resources including co-workers
Able to interpret customers' description of their Coach problems and translate those into clear instructions for the service technicians
Communication skills are required to connect staff and customers for a positive customer service experience
Ability to maintain a professional demeanor and positive attitude at all times
Demonstrate experience in sequential processing -- utilizing multiple software programs and talking on the phone
Ability to assess and evaluate the work of technicians
Knowledge of company policies and procedures
Ability to reflect LCI core values in both customer interaction and the interaction of co-workers
A basic knowledge of Microsoft Office -- (Word, Excel)
Previous customer service experience with call center. 1-2 years preferred
Management/Leadership experience

Product Support Rep-penang Malaysia Resume Examples & Samples

Quickly respond to, analyze, and identify possible resolutions for customer’s system issues - Collect, summarize, and chronologically document technical information - Effectively manage system events using tools including Netcool and Clarify - Respond to customer phone inquiries as needed
Being able to understand and follow detailed Customer Handling Procedures (CHP)
Tactfully / courteously interface with work partners in order to build strong business relationships

TL Patient Support Rep Houston Resume Examples & Samples

Monitor and oversee all daily operational duties and ensure that all employees adhere to all operational policies and procedures
Maintain staff work schedules on a weekly or monthly basis through communication with Area Manager
Informs Area manager of disciplinary action as warranted concerning any employee misconduct
Act as primary liaison to hospital staff/management
Respond to daily questions and concerns raised by hospital staff/management in a timely and responsible manner
Responsible for adjusting staff’s duties as may be required to accommodate procedural changes or additional needs that may occur
Knowledge:Working knowledge of medical terminology, practices and procedures, as well as laws, regulations, and guidelines. An understanding of patient confidentiality to protect the patient and the clinic/corporation
Experience: A minimum three years of hospital/medical business office experience with insurance procedures and patient interaction. Strong familiarity with a variety of the field’s concepts, practices and procedures. College degree preferred or high school diploma (equivalent)
Competencies: Demonstrated communication, problem solving and case management skills and the ability to act/decide accordingly. Ability to collect, synthesize and research complex or diverse information. Exceptional customer service and the ability to plan organize and exercise sound judgment

Technical Support Rep-tier Resume Examples & Samples

Troubleshoot Teletrac Navman's proprietary software and hardware using necessary tools
Provide technical assistance and support for incoming inquiries and issues related to Teletrac Navman's hardware and software applications
Answer and handle an average of 20 customer calls per day
When necessary, escalate complex trouble cases to Technical Support Specialist team
Builds general knowledge of Teletrac Navman's proprietary products, increasing ability to resolve requests on first contact
Provides after hours oncall support as needed
Minimum of 2 yrs prior help desk experience a plus
Bilingual (English/Spanish) a plus

Technical Support Rep-appliances Resume Examples & Samples

5 years real-world hands on technical repair experience working with household appliances
Good communication skills necessary
Must possess strong technical and diagnostic skills
Ability to work in a fast-paced environment under minimal supervision
Normal office equipment; e.g., computer, copier, fax machine, etc
Provide diagnostic technical phone or email support to our authorized service agents repairing appliances
Works with training department providing technical input and guidance for training materials and programs
Provides technical advice, support or training to the customer support call center as required
Reviews product manuals for accuracy and ease of use and provide feedback to technical writers
Accurately capture the nature of all inquiries for subsequent analysis and review
Work closely with Manufacturing, providing feedback regarding repairs and issues faced in the field by service agents
Perform all other duties as reasonably required that are consistent with both training and experience
Adhere to all company processes, procedures, policies, and standards
As a team member, to contribute to the overall success of the team and the Company goals by maintaining regular attendance, punctuality, focus and professionalism at all times
Maintain tidy work area and report any health and safety issues

Technical Support Rep-tier rd Shift Resume Examples & Samples

Addresses and resolves issues and requests; documents all incidents and requests; engages Technical Support Specialist team to resolve incidents that are beyond the scope of their ability or knowledge
Handle incoming customer email inquiries in a timely manner
Update and manage queue to comply with Service Level Agreement, take ownership of created cases and conduct close follow up until resolution
Strong customer service, and problem-solving skills
Strong PC troubleshooting skills: familiarity with Microsoft Office (Word, Excel and Outlook)
Excellent communication skills, both verbal and written
Ability to plan, organize, prioritize and resolve problems in a timely manner
Highly motivated individual
Ability to effectively multi-task in a fast paced environment
Strong analytical skills are required in order to diagnose, troubleshoot, and resolve issues
Wireless, GPS, Fleet industry knowledge a plus

Technical Support Rep, Associate Resume Examples & Samples

Maintain and continue to develop in-depth knowledge of SolarWinds MSP Backup products and services
Up to 2 yrs of experience in sales, sales support, technical, or customer service role required
Knowledge of technical support principles and practices (method of troubleshooting and critical thinking)
Basic understanding of networking terms and concepts (Firewalls, Routing rules and Protocols)
Prior experience using/supporting backup products

Patient Care Support Rep Resume Examples & Samples

Six (6) months previous health care clerical experience associated with direct patient contact activities and six (6) months prior acute care clinical or nurse aide experience
Current certification as a CNA in the State of Michigan or other Nursing License and maintain thereafter
Maintain CPR certification
Must possess basic computer keyboard ability skills to include data entry level of 60 keystrokes per minute or typing/word processing speed of 30 WPM

Technical Support Rep N Resume Examples & Samples

Experience or training in testing or mechanical and/or electrical assembly, metal fabrication in an aerospace or similar industry
Experience with instrumentation and data acquisition systems
Experience in fabrication, assembly and test of complex mechanical and structural assemblies
Experience in the use of machine shop equipment (mill, lathe, band saw, grinder, etc)
Experience in working from drawings, models and other engineering documentation
Ability to hand layout, drill and rivet to drawing specifications

Corporate Support Rep Resume Examples & Samples

Answer multi-line incoming telephone calls, determines the purpose of call and forward to the appropriate associate/department
Greet candidates and visitors. Determine nature of business and contact appropriate Kforce employee upon arrival
Maintain daily interview room schedules, insure all necessary paper work has been completed, and notify recruiters of candidate arrival
Provide administrative support to corporate departments requiring assistance
Preregister and issue badges for onsite events and training classes
None required
High School diploma or general education degree (GED) and one year of related experience in a customer service environment required

Level Technical Support Rep, Temporary Resume Examples & Samples

Utilize highly developed critical thinking skills to troubleshoot technical issues
Provide a superior customer experience by communicating in a positive, friendly and polite manner
Thoroughly and accurately document interactions into a CRM system
Process email, chat and phone requests in a high volume environment
Possess, acquire and maintain the technical expertise required to effectively handle customer interactions
Demonstrate technical expertise through problem solving, applying technical knowledge, and sharing product knowledge with customers
Multi-task and manage several ongoing tasks and priorities
Illustrate a desire to learn and actively seek new skills
Must have high school diploma, GED or equivalent; some college preferred
2 years of technical service experience (troubleshooting issues with browsers, plug-ins, and Internet connections, as well as software and hardware issues on PC, Mac and mobile devices)
2 years of call center experience
Must be able to type a minimum of 40 WPM
Excellent written and oral communication skills, with the ability to effectively translate technical information to the end user
Please note this is a 2-4 month temporary (non-benefits eligible) project at our Chandler, AZ campus. Local candidates only please

Internet Tech Support Rep-july Class Resume Examples & Samples

Provide exceptional customer service while walking customers through common hardware and software configurations to maximize product functionality
Navigate multiple tools, while keeping customer engaged, to identify the root cause of customer issues
Multitasking – ability to talk, type, read and listen
Meet or exceed attendance expectations
Meet or exceed sales goals
Enter Sales, upgrade or service changes quickly and accurately
Adherence to schedule
Ability to adapt in a fast paced always changing environment
High School Diploma or equivalent required; Associates/Bachelors Degree Preferred
Required – Minimum 1 year of prior customer service or technical support experience; cable industry experience preferred
Knowledge of common consumer internet software including various browsers and email platforms preferred
Basic understanding of internet, networking and email protocols
Exemplary Customer Service skills
Shift Flexibility: able to work evenings, weekends, holidays, overtime
Strong problem solving or organizational skills
Understanding of basic accounting mathematics

Business Class Tier Tech Support Rep Resume Examples & Samples

Receive and respond to a high volume of telephone inquiries from customers and provide expert advice and solutions through consultative problem resolution
Can assist customers of all technical levels through efficient troubleshooting over the phone
Knowledge of basic firewall configuration on IOS based modems

Associate Imagery Support Rep Resume Examples & Samples

Answers inbound email and phone communications
Processes orders and prepares quotations and feasibilities
Assists customers to define order requirements, including image selection
Ability to learn, execute, and affect change within a dynamic environment
Uses knowledge of company policy and departments to answer complex or technical questions
Uses knowledge of satellite imagery to perform basic quality control evaluations and recommendations
Attend training and development courses, provide training to peers and customers as needed
Effectively communicate with all levels of the company and customers
Flexible schedules and shift work may be required
Customer Service - Responds promptly to requests for service and assistance from customers and internal parties; Delights the customer
Analytical - Researches and collects data; Synthesizes complex or diverse information; Uses intuition and experience to complement data
Technical Skills - Able to multi-task in a Windows operating environment; Able to enter orders and customer information accurately; Use GIS skills to process shapefiles, analyze order geography and make decisions to benefit customers
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings
Customer Service experience in a professional/B2B environment required
Excellent listening, comprehension & interpersonal skills
Effective problem-solving and analytical abilities
Experience with MS Office Suite, ArcGIS software packages; ability to learn complex proprietary and COTS software
Fluency in foreign languages desirable but not required

Product Support Rep-technical Resume Examples & Samples

Coordination of pre-install activities (scheduling installs, reviewing Pre-installation checklists, completing Pre-installation readiness checks with customers, etc.)
Remote configuration of software according to customer specifications
Post install support within the product support call center
Research, record, and provide appropriate feedback and solutions to customers with regard to product complaints and events associated with the software application
Inform Product Managers on customer issues related to software utilization and software design
Must maintain technical expertise with both Respironics sleep therapy products and their usage as well as general networking and PC skills
Conflict Management, Timely Decision Making, Process and Time Management Skills
Market foresight, learning agility and teaming
Ability to deal with multiple tasks and conflicting priorities
An action/problem solving orientation including independent thought process and independent learning
Maintain software and computer technical expertise
Outstanding Interpersonal and communication skills
Define with their manager goals for personal and professional development
Take accountability to execute their personal development plan to grow within current role and to prepare for future roles
Professional phone skills and Customer Service Skills highly desired
Experience with use of software including Microsoft Office, Word, Excel and SAP required
Must possess a good understanding of computer functionality and experience with software/hardware troubleshooting. A demonstrated understanding of computer networks and database structure is also required to perform the role
Knowledge of Windows XP, Vista, 7, and 8 Operating systems required
Knowledge of Android and iOS mobile operating systems highly desired
Knowledge of SQL Server preferred

Agent Dealer Support Rep Resume Examples & Samples

Responsible for setting up of dealers in internal database, tying products, programs and rates
Responsible for following up with clients, when necessary or requested, to get information needed for installation of dealers/programs
Responsible for filing correspondence and other documentation according to the established filing system. Search for filed information as needed
Communicate with Administration Team and Sales Team for information as necessary
Communicate with legal on agreement discrepancies and follow necessary steps for correction. Mail out due diligence letters when appropriate
Compose letters for certified mail to cancel dealerships when necessary
Log daily business as process to track progress for management team
Handle phone calls from dealers and agents determining the nature of the request or issue to find resolution
Department Hours: Monday-Friday; 8a.m. - 5p.m. Additional time may be required to meet deadlines
Very Detail Oriented
Ability to Multi-task
Exceptional Organizational skills
Good communication skills, both written and verbal
Comfortable with various computer systems/applications
Works well in “Team” environment

Document Support Rep-cardiology Clinic Resume Examples & Samples

Demonstrates the knowledge and skills necessary to provide service/care appropriate to the age of the patients served, in accordance with Mercy standards
Files and retrieves patient medical records. Maintains adequate filing and retrieval systems to assure prompt availability of records
Files all reports received into the appropriate patient chart
Maintains the medical record system for accuracy and timeliness of service
Maintains the patient file by ensuring transcription and/or notation is made for each office visit, hospital visit, outreach visit and etc
Assists with copying of patient charts for insurance companies and for patients at their request for transfer of records following established policies and procedures
Checks in patients following Standard Work Instructions (SWI)
Updates and verifies patient demographics, making appropriate changes as needed following SWI

Support Rep-admin Resume Examples & Samples

1 year minimum of related experience and keyboard and/or computer experience
Ability to read, produce written and electronic documentation, and communicate effectively
Demonstrate computer skills to utilize electronic medical record and Office® products in a time efficient manner
Ability to evaluate and appropriately respond to verbal and nonverbal communication from patients, and employees in diverse stages of development, ie. adolescent, adult and geriatric patients
Physical job demands may be subject to possible modifications to reasonably accommodate individuals with physical disabilities
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Technical Support Rep Level Resume Examples & Samples

Building and Maintaining High Levels of Customer Satisfaction
Meet and exceed customer satisfaction and responsiveness goals
Provide high level technical support predominantly of a post sales nature
Resolve customer issues in a timely and professional manner
Answer questions quickly, efficiently and courteously
Work as a Team Player
Learn our suite of products to develop technical customer-support expertise and act as resource for your team
Support peers in responding to customer case problems and questions
Strive to have a maximum impact upon the team’s departmental goals and objectives
Solving Customer Problems
Create technical content by documenting solutions provided to customers
Learn how to manage critical support issues and handle escalations
Acquire technical knowledge of our products to address customer issues by attending internal training
Learn how to understand and effectively use available debugging tools
Provide in-depth solutions to customer queries
College degree (preferably in Computer Science) or equivalent experience
Experience with two or more operating systems
Experience working with Java or .NET in the web environment
Willingness to work a flexible schedule as needed
Strong analytical, debugging and diagnostic skills
Strong interpersonal and time management skills
Strong customer service and listening skills
Willingness to interact and participate within a team environment
Ability to multitask and prioritize tasks
Ability to address and resolve technical problems and questions
Ability to learn and acquire knowledge in new product areas and apply it effectively to solve problems

Business Support Rep N Resume Examples & Samples

Associates Degree in IT or Business; or ideal if both
General understanding of launch operations processes and protocol
Experience working IT applications (SharePoint, COGNOS, SAP, experience are all a plus)
Experience with and knowledge of current ULA primary customers (AF, OSL, NASA)
Willingness to develop and execute new and innovative processes
Demonstrated interest in process improvement
Demonstrated communication (verbal and written) expertise
Experience with TeamCenter
Demonstrated collaboration skills

Client Operations Support Rep, Consultant Resume Examples & Samples

2+ years of experience preferred
Requires good organizational skills, ability to multi-task and maintain and even handed approach with clients and internal contacts, while working with continually changing tasks in a fast paced environment
Excellent PC skills with detailed use of Word and Excel a must. Access and PowerPoint would be a plus

Technical Support Rep, Senior Resume Examples & Samples

Interact with customers at all levels, with demonstrated ability to communicate with both the very basic user to the technically advanced (Network Administrators, System Administrators)
At least 2 - 3 years of demonstrated experience in Network Administration/System Administration including experience with installation, service and administration of a medium to large multi-server environment
Minimum 2 years supporting and administering network devices and systems including: routers, firewalls, switches, or wireless access points

Tier Internet & Phone Technical Support Rep Resume Examples & Samples

Strong customer service skills required
Ability to apply practical troubleshooting and technical analysis required
Thorough knowledge of PC hardware and software configuration and installation, computer networking and IP, web browser, hubs and home networking preferred
One (1) year of experience with operations of ISP or larger enterprise organization and computing environment preferred
Past experience with diagnostic applications preferred
Working knowledge of all customer equipment and cable plant preferred
Strong knowledge of HSD/voice network layout preferred
Individual must be focused on making our organization the best provider of Customer Service
Follow escalation procedures to respond to out of service conditions while utilizing great analytical skills
Refer all trouble reports associated with equipment or software to appropriate personnel
Utilizes a practical working knowledge of advanced diagnostic tools
Analyze, diagnose, and correct hardware and/or software errors associated with all HSD equipment under the division’s control in such a way as to minimize system downtime
Ability to apply advanced product knowledge and problem-solving/troubleshooting skills, including decision making skills, in such areas as, but not limited to, basic customer service inquiries, supplying updated product knowledge to customers, matching customer interests to services available, placing orders and performing data entry in a billing and ticketing system
Utilize software to remotely identify and diagnose issues pertaining to digital phone infrastructure
Able to identify provisioning issues as they relate to digital phone and effectively correct
Analyze, diagnose, and correct hardware and/or software errors associated with digital phone
Coordinate with Charter, LEC, and/or vendors to resolve digital phone issues
Follow escalation procedures to respond to out of service issues
Proactively monitor and identify digital phone and networking issues before they become customer impacting

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