Support Rep Cover Letter

I would like to submit my application for the support rep opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for secondary support in the management and maintenance of LAN, Servers, Network Security, and Network services at company facilities.

Please consider my experience and qualifications for this position:

• Converses and writes effectively in English and Spanish
• Processes alerts, and requests, for parts and/or hardware based upon contractual SLA
• Communicate with co-workers, global customers and field engineers via email, phone and various ticketing systems
• Provide error and symptom information to the (internal) Centers of Expertise team to hand off more complex troubleshooting of IT systems
• Open and close service requests – in which they will order hardware parts, and schedule technicians for service calls for global customers
• Technical knowledge of computer hardware is recommended, as initial troubleshooting is involved to determine course of action to follow (workstations, printers, servers, tape libraries)
• Experience in a call center/dispatch center preferred
• Excellent communication (verbal/written) is critical

I would like to submit my application for the support rep opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for proactive hand & eyes support for Operations and Engineering IT teams, in administration, management of local office servers, network and other global infrastructure components.

My experience is an excellent fit for the list of requirements in this job:

• Exceptional customer service and communication skills- both verbal and written
• Excellent analytical skills, excellent verbal, written and interpersonal communication skills excellent negotiation skills
• Training and documentation experience
• Previous PCLender LOS experience desirable
• Detail oriented with superior service skills
• Proficiency in Word, Excel, PowerPoint, Visio, and Crystal Reports
• Other tools including but not limited to Intranet, CRM and online meeting applications
• General to complex troubleshooting skills

In response to your job posting for support rep, I am including this letter and my resume for your review.

Previously, I was responsible for 2nd level support for DNS, Group Policies, Domain Services, Database Servers, VOIP, XMPP, McAfee Anti-Virus, ACAS, vCenter, WSUS, SolarWinds, and File Servers.

Please consider my qualifications and experience:

• Flexible and responsive service-oriented attitude
• Able to work in an individual or team environment with exceptional results
• Beginner knowledge of MS Office and add-in services
• Internet Explorer, Chrome, Firefox and Java software
• Knowledge and experience in common XRF analysis methods is preferred
• Flexibility to work any shift during operational hours which includes nights, weekends and holidays
• Communicate effectively on the telephone, through email, and on Webex meetings
• Demonstrated knowledge of technical products which are supported by the team

I would like to submit my application for the support rep opening. Please accept this letter and the attached resume.

Previously, I was responsible for 24X7 support and monitor for network services, productions servers and applications, emails, and network infrastructure.

Please consider my experience and qualifications for this position:

• Prior experience supporting customers with technical issues
• Demonstrated Microsoft Word skills
• Demonstrated technical knowledge and experience
• Extensive use of a computer for typing and navigating
• Extensive use of telephone to take calls from agents
• Mobile device management and troubleshooting experience (iPhone, iPad, iPod touch, Android, BlackBerry, Windows
• Previous experience with Customer Relationship Management (CRM) systems
• Prefer technical certification- Network/A+

Please consider me for the support rep opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for other technology support when needed, including but not limited to: maintaining the warehouse network, installing and maintaining servers, resolving any issues regarding shipping servers/PC’s, maintain network UPS devices, and terminating/repair of network cable connections when needed.

Please consider my qualifications and experience:

• Exceptional customer service skills and building relationships within both internal support teams and related internal departments
• Good public relations skills and customer service mindset
• Good communication skills and proper telephone etiquette skills
• Intermediate skills in using Microsoft Office products including Access, Word, Excel and Outlook
• Medicare and or commercial insurance knowledge is preferred
• Knowledge of concepts, practices, policies and procedures related to human resources
• Able to multitask and follow-through by organizing well on daily jobs
• Able to communicate with all level of employees