Store Support Cover Letter

I submit this application to express my sincere interest in the store support position.

In the previous role, I was responsible for recommendations for desk operations policies and procedures to improve customer service and office systems.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Answer store logs raised on the Crick DC helpdesk accurately and within the agreed SLA
• Compose and send Delivery Update emails to bathstore stores and management distribution, upon receiving a notification from DHL Customer Service team
• Update the relevant tab on the delivery info spreadsheet with order details received from a number of sources, including email, helpdesk logs, EWR and phone call
• Update the relevant tab on the driver contact spreadsheet with order details received from helpdesk logs and emails
• Provide helpful and accurate telephone assistance to Bathstore and DHL callers with regards to warehouse process and Kerridge applications
• Set up and book City Sprint couriers on accounts for both Bathstore and DHL to meet stipulated requirements
• Keep accurate records of couriers booked on each account and reconcile against the weekly City Sprint charges invoice
• Compile the No Line Level Detail report and update Microlise and Failure report accordingly

I would like to submit my application for the store support opening. Please accept this letter and the attached resume.

Previously, I was responsible for support to ensure the Store implements and follows all Company policies and procedures.

My experience is an excellent fit for the list of requirements in this job:

• Experience with Phone Support for a large Enterprise
• Strong multi-tasking skills and a strong work ethic
• Flexibility for shifts, possibly to include weekend hours
• Develops and maintains a positive working relationship with Management and co-workers
• Attends and participates in all storewide meetings
• Requires good communication, organizational and computational skills
• Fully proficient with MS Office and other forms of multimedia for presentation purposes
• Solid organizational and time management skills to balance multiple priorities and meet tight deadlines

I am excited to be applying for the position of store support. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for detailed documentation of computer systems, procedures and policies.

Please consider my qualifications and experience:

• Update the front tab of the Delivery Info spreadsheet to create and send the Delivery Info email to DHL outbases, warehouse and management
• Update the front tab of the Driver Contacts spreadsheet to create and send the Delivery Info email to DHL outbases, warehouse and management
• A sound understanding of the Microlise system
• A sound understanding of CTMS/ Database/Kerridge
• Relevant experience providing technical support for software and hardware within a Windows environment
• Perfect written and verbal English
• Experience with hardware specific to retail organizations
• Experience answering and documenting tickets on incidents

In response to your job posting for store support, I am including this letter and my resume for your review.

In the previous role, I was responsible for computer desktop support in accordance with established policies and procedures.

My experience is an excellent fit for the list of requirements in this job:

• Experience troubleshooting POS systems
• Experience working with third-party vendors on escalated issues
• Experience with registers, pinpads, scanners, etc
• Customer service skills - both over the phone and through email
• Experience with traffic in stores and different traffic counter technologies
• General knowledge of Microsoft Operating systems
• Basic WAN/LAN knowledge
• Basic understanding of TCP/IP Network devices and Printers

In response to your job posting for store support, I am including this letter and my resume for your review.

In my previous role, I was responsible for assistance in planning, operations, personnel management and maintenance policies and procedures.

Please consider my experience and qualifications for this position:

• Excellent in planning
• Excellent interpersonal skills and great communicator
• To understand, articulate and deliver the Food Group strategy and bring our vision to life by accurately applying the principles in store level actions
• Co-ordinate and verify all retail feedback through utilisation of data analytics to ensure clarity of communication from Retail into head office allowing for agile responses and maximum value add
• Collate and action feedback from store teams - feeding consistent themes into the planning functions
• Managing digital feedback from stores and customers including ‘Yammer’, with actionable feedback & information fed into the planning functions
• Set parameters for action & Service Level Agreement’s on response time
• Management of ‘Known Gaps’ on via the system