Credit Controller Resume Samples

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C Williamson

Carrie

Williamson

873 Corkery Ports

Los Angeles

+1 (555) 138 6227

873 Corkery Ports

Los Angeles

Phone

p +1 (555) 138 6227

Experience Experience

Dallas, TX

Credit Controller

Dallas, TX

Dooley-Ullrich

Dallas, TX

Credit Controller

Establish an effective working relationship with the external and internal customers to maximise performance results
Active communication of aged debt risks with the Finance Manager and work with the Finance Manager to identify potential risks
Be prepared to assist and/or perform tasks/work other than described in this job description
Establishment, developing and maintaining sound working relationship with customers
Report on metrics (KPI's) to track credit control performance and manage performance to
Enjoys working in a fast-paced, innovative environment where the focus is on continuous improvement and the challenge to make it better
Develop a close working relationship with senior management in the business unit

Houston, TX

Credit Controller With German

Houston, TX

Schaden, Pouros and Borer

Houston, TX

Credit Controller With German

Reviewing existing processes, identifying weaknesses and providing improvement ideas
Work with customer master team on monitoring external financial data affecting our customers
Build and provide business with Ad Hoc reports
Periodic reviews of customer’s payment performance and credit facilities
Daily follow up on overdue debts by telephone and email envisaging DSO improvement
Highlight to management changes on credit facilities and trading conditions
Management of Blocked orders: release, reporting and communication towards business and customers alike

present

Chicago, IL

Senior Credit Controller

Chicago, IL

Wehner Group

present

Chicago, IL

Senior Credit Controller

present

Ensure that all documents and paperwork are provided and are promptly and accurately filed
Work with Continuous Improvement Team to apply robotics to operational processing
Credit Management related processes as requested by Credit Manager
To work with the Business to ensure that debt information is correctly managed and documented, may include monthly visits to assigned locations
Provide consistent professional and efficient credit control
Seek out opportunities to improve process, procedures and controls
Assist with bi annual review of limits

Education Education

Bachelor’s Degree in Business

San Diego State University

Bachelor’s Degree in Business

Skills Skills

Highly numerate and accurate with strong attention to detail and excellent verbal and written skills
Proficiency in MS Office applications and solid SAP knowledge
Proficient in Microsoft Office with a proven ability to adapt to new systems quickly
We would like someone to join our team who is a strong interpersonal communicator and team-player who has excellent attention to detail and is proactive
Strong interpersonal skills with the ability to build and develop strong relationships across the finance team, key stakeholders and senior management
Strong negotiation skills with the ability to exercise good judgement
Ability to quickly become proficient end user of Get Paid and SAP and Order management systems like Siebel and salesforce.com
Basic knowledge of principles, practices, regulations and procedures relating to Accounts Receivable function will be an advantage
Ability to understand what customer’s value and to help to deliver profitable solutions
Professional and efficient approach, with an excellent telephone manner and good organisational skills

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Credit Controller Resume Examples & Samples

Escalate issues through appropriate channels in a timely manner
Maintain control of legal referrals prior to litigation
Applies a logical thought process to resolve customer problems and disputes
Understand importance of maintaining integrity of customer and company documents
Prioritise and organise own workloads to ensure deadlines are met
Understand fully the credit checking process in regards to own accounts
Professional and confident manner
Numerate and articulate
Achieves agreed service levels to the business
Dutch Native
French written & verbal Intermediate

Credit Controller Resume Examples & Samples

Achievement of DSO reduction and cash collection targets by the effective collection of outstanding debt for the designated EMEA region of the business within agreed payment terms
Essential
Minimum 1 year relevant experience within an EMEA collections environment
Minimum GCSE English and Maths
Intermediate Excel and Word
Strong track record of DSO and aged debt reduction
Excellent customer service skills
A Level or higher in Maths
Experience working with an automated collections software tool such as GetPaid, Ero57 etc
ICM qualification
Fluent written and spoken Romanian and/or Russian – Preferably both
Desirable - Fluency in other European languages
High level of numeracy
Good negotiation skills
High level of accuracy & attention to detail
Effective team player
Ability to effectively communicate with all personnel, both finance and non-finance, at all levels of the business

Credit Controller Resume Examples & Samples

Provide guidelines and establish corporate credit control policies, help the business controller to enforce internal control to protect corporate investment in accounts receivable
In charge of new customer's credit assessment, as well as help the sales/marketing team
Supports company marketing objectives and the sales of our products while increasing the turnover of receivables and minimizing bad debts
Monitors credit standings to establish a platform to ensure maximum receivables and minimum bad debts
Continuously communicate with customers and marketing/sales department to maintain a good rapport of the company
Other ad hoc jobs required by the Business Controller

Credit Controller Resume Examples & Samples

Credit Management
Credit Collection
Confidence to pick up the phone to clients rather than relying on email

Credit Controller Resume Examples & Samples

Over 4 years credit control experience in a fast paced environment dealing with large sums of money
Oracle is desirable
Strong systems experience

Danish Credit Controller Resume Examples & Samples

Liasing with Customer Services to ensure customer queries are resolved on a timely basis
Ensure customers adhere to credit terms agreed
Fluent Danish is essential for this role

Credit Controller Resume Examples & Samples

Previous experience as a Credit Controller in an FMCG environment an advantage
Credit Management qualification/part qualification
High level of computer literacy, including database & spreadsheet tools skills
*SAP is essential for this role

Credit Controller Resume Examples & Samples

Daily debt collection with responsibility for some account management for 70 - 80 customers
Manage UK ledger - monthly value between €200,000 - €400,000
Reconcile the accounts on the system
Investigate errors on the system
Update system with invoices
2+ years credit control or collections experience
Out-going individual with strong relationship building skills

Credit Controller Resume Examples & Samples

Managing debt recovery on the ledgers and maximising cash collection
Highlighting and resolving problem accounts with the sales team
Setting up new international customers
Building strong relationships

Credit Controller Resume Examples & Samples

Hands on Collections experience
Ability to effectively multi-task
Self driven; ability to manage own position with minimum direct supervision
Willingness to learn and advance one’s own knowledge with the Collections environment
Responsible for adhering to company security policies and procedure as directed

German Speaking Credit Controller Resume Examples & Samples

Opening new customer accounts in line with the credit policy
Liaising with Area Sales Managers and Sales & Service Executives regarding customer queries
Understand Company Health and Safety Policy and your responsibilities and comply with the policy at all times
Fluent German speaker

Credit Controller Resume Examples & Samples

Resolving customer billing queries in a prompt and professional manner
Prepare and issue client statements monthly
Timely Cash collection
Maintaining the debtors ledger
Prepare and issue client invoices as required
Accurate cash allocation
Process adjustments/write offs where necessary
Prepare and circulate daily credit KPI reports
Create new client accounts
Providing AR updates to firm's Management Committee and Finance department
Act as a resource and support to fee earners
Liaise with fee earners/departments
Maintaining excellent relationships with customers
Managing legal cases where legal action is required
Assist in ad-hoc duties as required

Credit Controller Professional Products Division Resume Examples & Samples

The ability to work accurately and quickly under time pressure
Self driven, results orientated with a positive outlook and a clear focus on high quality
Credible and comfortable in dealing with senior internal and external contacts
Proven analytical skills, together with the ability to resolve complex problems by identifying long term solutions in terms of process/ IT changes as appropriate.Excellent communication skills in both written and verbal form
Strong problem solving skills and the ability to perform under pressure
Strong IT skills which should include, SAP, Excel, Word, and Outlook
Perform the daily credit control tasks in accordance with company policy on releasing credit held orders and stopping accounts, cash with order processing, communicating with customers
Ensure chasing of all outstanding debts including the raising of debt chasing letters, statements and telephone chasing
Allocation of incoming payments accurately and within defined timescales. Investigating any unallocated payments; liaising with customers for confirmation
By acting as a single point of contact, build a strong relationship with commercial team and customer base so as to provide excellent customer service. Where relevant attend sales functions to share ideas and encourage best practise amongst the commercial team
Be an active member of the credit team supporting colleagues where required. Carry out such ad hoc work as may be required to ensure all functions for the department are performed in a timely and accurate fashion

Senior Credit Controller Resume Examples & Samples

Provide consistent professional and efficient credit control
Organise and co-ordinate the credit control team's workflow ensuring payments are accurately processed and allocated
Motivate, lead and review the credit control team ensuring maximum efficiencies are achieved
Ensure payment of all outstanding invoices
Oversee the resolution of customer billing queries in a prompt and professional manner
Prepare and present reports as appropriate including debtor and cash flow analysis reports
Review existing IT solutions suggesting improvements to increase efficiencies as appropriate
Ensure accurate and consistent record-keeping of all communications with customers
Represent the credit control team at meetings
Ensure consistent compliance with all relevant legislation (including Data Protection) and all company policies and procedures
Engage and communicate with colleagues throughout the organisation
Any such additional ad hoc duties as my be assigned from time to time
Strong credit control experience (minimum of 3 years' experience)
Supervisory experience is an advantage
Proven ability to work in a busy, deadline-focused environment
Strong multi-currency exposure
Recent project implementation skills
Excellent communication and organisational skills
A proven team-player

Temporary Credit Controller Resume Examples & Samples

To update accounting system with transfers from customers on a daily basis
Passing accounting journal entries & maintaining supporting documents
Support managing the credit risk for adidas and Reebok Sales Teams as well as external customers
Answer all ad hoc requests related to Credit Management on a timely basis with an excellent service mentality to internal customers such as Sales Team, Customer Service, Operations and Marketing
Follow up the collection process of Accounts Receivable and develop adequate action steps
Advanced skills in PowerPoint a plus
Minimum of a Bachelor’s degree in Business Administration – Accounting & Finance
Industry: ideally apparel/fashion/shoes or FMCG

Credit Controller Resume Examples & Samples

Making a high volume telephone collections calls
Daily matching of EFT’s, BPAY, Credit Cards and Cheques
Review Credit Applications for submission
Risk review new and existing customers to minimise bad and doubtful debts
Monitor credit limits and terms for each customer in line with Credit Policy
Effectively resolve disputed invoices
Build strong relationships with external and internal stakeholders
To provide timely and accurate reporting
Maintain notes and account details of any changes

Credit Controller Resume Examples & Samples

Contribution to the Development and Implementation of the Credit Policy
Management of overdue debtors, correspondence, follow-up
Management and adherence to the Stop Supply process
Assessing Credit Limits and Risk Management and recommend accordingly
Processing of cash receipts to debtor’s accounts via all methods offered
Reconciliation of accounts and necessary follow-up
Perform tasks as required to maintain the normal day-to-day operations of Credit Department or as directed by the Credit Supervisor
Prompt Claims and POD management – investigate and liaise with relevant Stakeholders
Collating & sending out all Customer Statements in conjunction with the team
Organise and attend monthly stakeholder meetings
Back up for other team members and Senior Specialist, Credit when required
Compiling and assessing new account application paperwork
Maintenance and adherence to PPSR (Personal Property Securities)
Management & Adherence to External Credit Reporting & the Privacy Act
End to End understanding of Credit Processes / Procedures
Good knowledge and up to date with current legislation
Problem solving and time management skills
Strong Communicator both written and verbal
Competent in building relationships internally and externally
Hands on individual who is willing to take on responsibility to achieve corporate goals
Strong analytical, processing and reconciliation capabilities
Loyal and committed to taking ownership of the role
5+ years in a Credit Controller role
Member of the AICM or any other Network Groups
IT Skills: Outlook, Excel and Word: Basic; PowerPoint: advanced

Credit Controller Resume Examples & Samples

Logging all collection notes on database or the internal ticketing system
Terminal Inventory: Showing clients how to track terminal inventory through Sid reports, advising of change activity, current subscriptions and real-time/3rd party services received for each user
Advising clients of costs due to removals/relocations/conversions and helping them with their own internal budgets
Analysing MS-Excel spreadsheets to assist clients with their costing and analysis
Bachelors degree or equivalent work experience
Fluency in English + Portuguese an asset
Fully proficient in Excel
Invoice processing experience
Experience of SAP and an internal ticketing system is an advantage
Experience of client visits is desirable

Credit Controller Resume Examples & Samples

Major accounts management and collections
Manage the payment allocation process
Bank and debtor reconciliations
Key account reconciliations
Lodgement of claims
Payment run - weekly
Identify and communicate process improvements
Monitor data integrity
Ad hoc projects as required by management

Credit Controller Resume Examples & Samples

Responsible for pursuing overdue debt on a portfolio of approx 120 US advertising customers and approx 300-400 UK advertising customers; maintaining a diary system for follow up calls and account management
Chase outstanding invoices via telephone, letter and e-mail and must be able to deal with any queries in a professional and efficient manner whilst providing outstanding customer service to external and internal customers
You will gain exposure to a diverse mix of clients ranging from small businesses through to large international PLC's ensuring that outstanding debt is collected in line with the companies' terms
Collection of outstanding invoices by phone, e-mail and letter
Management of approximately 420-520 live customer accounts
Making high volume calls to collect cash
Working as part of the team to ensure debtor days are reduced
Dealing with and resolving complex customers queries
Account reconciliation where disputes arise
Working with UK and US Ad Sales team to improve customers accounts and drive business forward
Ad-hoc duties as and when required
Strong drive to achieve results

Credit Controller With Fluent German Resume Examples & Samples

Raising financial credits as appropriate
Business focused
Composure
Ideally educated to A Level or equivalent standard
A proven track record of success in a similar role
Knowledge of golf desirable

Credit Controller With Fluent French Resume Examples & Samples

Overseeing the field, corporate and Key accounts ensuring the aged debt is as clean as possible
Daily review of blocked orders
Maintain master data
Ensuring that DD letters, statements and dunning letters are sent out on time each week/month
Fluent French speaker
Excellent interpersonal skills and ability to communicate effectively to a diverse range of people
Timely decision making and good time management skills
Conscientious with a focus on quality
Ability to use Word, Excel, Prism, Oracle and other applications deemed necessary
Previous experience in credit control

Credit Controller Resume Examples & Samples

Monitor, control and influence cash collection to ensure achievement of Debtors Planned Performance in the key areas of balanced Age Band Resolution (percentage of billing per month collected) and Aged Debt
Conduct debt collection activities in line with standard collection cycle and company procedures via the ESAP/CVG system
Achievement of credit control targets through initiating telephone calls to customers and removing obstacles to payment
Prompt processing of customer complaints which are causing delay in payment and monitoring of complaints dealt with by other departments
Ensure that all queries/complaints are progressed and resolved within Xerox agreed standards to ensure effective cash collection
Establish an effective working relationship with the external and internal customers to maximise performance results
Ensure effective escalation process in place to flag debt performance and customer dissatisfaction issues
Fully participate in the achievement of Xerox Customer Satisfaction and Employee Satisfaction goals
Allocation of cash
Liaising with bank and customers, tracing missing payments and remittance advice’s
Sending spreadsheet to treasury and then allocation of journals to the relevant customer accounts
Creating and compiling reports own ledger reports on a daily basis
Filing, photocopying, posting of statements and letters
Reviewing and approving New Contracts and Amendments to existing contracts

Credit Controller Resume Examples & Samples

Contacting customers for payment of overdue invoices by phone, email and letter
Reconciliation of accounts
Complex cash and cheque allocation
Providing a reliable and trustworthy customer service, taking ownership of customers queries
Operating and maintaining customer related information and to maintain accurate records
Working with other teams in the business to ensure delays to payments by customers are eliminated
Other ad hoc duties as required by Senior Credit Controller
Despatching statements and chasing letters
Strong commercial acumen
Ability to build relationships
Good knowledge of Microsoft Office, especially Excel
The ability to manage workload under pressure
Excellent team work skills and the ability to prioritise tasks
Good knowledge of accounting procedures
A positive, flexible attitude as the team is going through a change plan on processes and team structure
Strong telephony skills and good communicator
Knowledge of Sage 200 preferable

Credit Controller Benelux Resume Examples & Samples

SAP knowledge would be ideal
Dutch written & verbal
Ideally a third language

Credit Controller Nordics Resume Examples & Samples

Carries out high volume of telephone activity to effect an overall reduction in outstanding debt
Amend credit limits in line with on-going customer trading experience and risk
Maintains a courteous and professional approach in all situations using effective questioning, active influencing and negotiating skills
Able to work using own initiative or as part of an effective team with common goals & financial objectives
Carry out proactive and reactive debt collection processes to recover outstanding debt
English written & verbal
Norwegian written & verbal
Ideally another Nordic language
Some work experience

Credit Controller With Polish Resume Examples & Samples

Discuss with owners possible resolutions to bring their account back into good standing and advise owners of consequences of non payment
Liaise with internal and external departments regarding servicing and collections. Ensure follow up on all account issues and ensure that records are kept accurate and up-to-date in the relevant systems
Gather relevant information (e.g. bank, credit card details) in case of refund request and pass to Research Department to process

Credit Controller Resume Examples & Samples

Previous experience in Credit Control
Previous experience of working within a finance team
Great customer service skills and knowledge of Sage

Credit Controller Resume Examples & Samples

Responsible for the collection, management and resolution of outstanding invoices from past-due accounts
Accountable for all customer disputes and owning these through to resolution
Ensuring accurate, timely reporting of collections made
Identifying unapplied payments and assigning these to the relevant A/R balance
Credit Control Experience

Credit Controller Resume Examples & Samples

University degree holder
Minimum of three years Credit Control / Customer Service experience at a MNC
Fluency in Mandarin & English is essential, with native Mandarin a strong advantage
Mainland China experience is highly preferred
Knowledge of SAP is an asset
Strong working knowledge of Microsoft Office especially Excel is required
Adept at learning new technologies and software
Able to effectively manage multiple tasks and projects in a fast-paced environment
Well-organized, strong sense of responsibility, and a good team player

Credit Controller Resume Examples & Samples

Strong attention to detail and a meticulous approach to all tasks
A natural forward planner with proven organizational skills
Proven analytical skills, together with the ability to resolve complex problems by identifying long term solutions in terms of process/ IT changes as appropriate
Excellent communication skills in both written and verbal form
Working towards an ICM qualification would be beneficial but not essential
Perform the daily credit control tasks in accordance with company policy on releasing credit held orders and stopping accounts, managing customer deductions and communicating with customers
Drive down overdue debts in line with targets set
Perform administrative tasks within a defined time scale, which will include responding to correspondence appertaining to the account, ensuring credits/debits and uplifts have been carried out accordingly
Maintain accurate and up to date customer records on SAP ensuring all transactions are correctly recorded against the relevant account
Maintain a well ordered filing system for on-going work and ensure safe custody of all relevant documentation
Resolve queries in an efficient and timely manner and escalating where necessary

Credit Controller Resume Examples & Samples

Help achieve debt targets set along with debt chase members of team
Secure timely payment of accounts and reduce the risk of bad debts
To actively pursue outstanding monies due
Accurately and efficiently handling all customer calls
Mentoring and developing more junior members of the team
Developing and maintaining credit control processes to improve efficiencies
Logging all customer related information on internal systems
To acquire an in-depth knowledge of and work with internal systems, understanding both their individual use and how they relate to one another
Dealing with all customer contact from a variety of channels e.g. phone, fax, e-mail and letter
Investigate proof of delivery problems
Account reconciliations and allocations
Preparing files for legal & advising the Credit Manager
Liaising with sales area managers
To carry out credit checks on existing and new customers
To set and review credit limits for customers
To produce the aged debtors listing and other weekly/monthly reports
To undertake any other duties assigned by your manager which are consistent with your expertise and skills
3-5 years credit control experience within a commercial environment
IT literate (Excel, Word & Access)
Computer literate using Windows environment, e-mail and good working knowledge of Excel and Word
A Finance Qualification is desirable

Credit Controller Resume Examples & Samples

Extensive Credit Control background with a track record of success in a similar organisation
Enthusiastic and proactive in taking the initiative to get the job done
Ability to work on own without close supervision
Strong Interpersonal skills and the ability to communicate and influence all levels of the organisation
Awareness of the wider commercial environment and importance of cash collection

Credit Controller Resume Examples & Samples

Handling bank transactions related to Accounts Receivables especially the timely deposits of PDC, L/C & L/G
Updating customer related logs to maintain high level of control
Following up on L/C discrepancies and communicating the same to the relevant teams
Liaising with other departments in terms of customer related issues
Keeping customer files with accurate information by filing credit limit amendments
Support managing the credit risk for all Teams as well as external customers
Assist with monthly / yearly closing of AR books and support reporting
Ensure the credit notes are appropriately approved before issuance
Prepare reports such as Aging, Collection Report, Credit Note Analysis for Sales Teams and ensure that the Senior Management is informed timely and accurately about any noteworthy developments
Give full support to the external auditors for all AR related questions
Expert skills in Microsoft Outlook, Word and Excel
A good team player with an international mindset
Accounting knowledge of IFRS and local GAAP
Functional: >2 years in credit control or accounting

Credit Controller Resume Examples & Samples

Handle day to day Credit and Collection activities on customer accounts
Liaising with Customer Services to ensure customer queries are resolved on a timely basis
Reconciliation of customer accounts to ensure clean aged debt report
Order release in accordance with Avery policy

Credit Controller Resume Examples & Samples

Regular examination of the credit worthiness data and payment behaviour of the customers
Setting and lifting of dunning blocks and delivery stops
Collection of outstanding receivables per telephone, email, and per direct customer contact
Responsible for collaboration with collection agencies and service providers - including the regular handing over of claims, examining and booking of collection costs and writing off non-collectable receivables
Creating outstanding Receivables Reports with our reporting tool BW-Analyzer

Credit Controller Resume Examples & Samples

Keep Credit Control database (CollectNow) updated with all transactions
Sending standard reminders and chaser letters on outstanding clients
Liaising with tax advisors on long term debtors
Requesting information from Managers for cases to be taken legal or agree a course of action if no legal action should be taken at that time
Monitor direct debit collection, rejection and mandate receipts.Set up instalments plans where necessary
Request refunds where necessary
Log cheques that come into Newcastle office, Check bank statements and log payments
General Admin, emails, filing etc

Credit Controller Resume Examples & Samples

Enforce consistent credit control procedures
Review and analyse aged debt against defined metrics
Actively chase all overdue debt within the allotted portfolio and update Partners/Managers as appropriate
Maintain accurate and up to date client notes following conversations with clients, using Peoplesoft Financials to record status
Actively engage, on a monthly basis, with managers and partners on debt status and prepare monthly summary reports
Ensure that bills raised are sent out to clients in a timely manner
Work with the accounts receivable team in respect of cash receipts and remittance details to aid effective and accurate allocation

Credit Controller Resume Examples & Samples

Achieve cash targets through cash collection and cash allocation
Ensure that cash targets are met and payment terms are respected
Involved in the banking and cash application team ensuring all payments received were applied against the appropriate invoices in timely manner
Reconcialtions
Dealing with a high level of invoices on a monthly basis
Cash allocation activities for all markets and payment queries resolution

Credit Controller Resume Examples & Samples

Generation of monthly invoices and direct debit files
Posting invoices to accounts system and bank
Management of all unpaid direct debits
Direct contact with customers to collect unpaid amounts
Credit control KPIs
Exceptions reporting
Ad hoc duties as required
1 years collections experience
Consumer facing collections a necessity
Sage line 50 an advantage
Candidates must currently be living in Ireland and hold a valid work permit

Credit Controller Resume Examples & Samples

Managing the day to day delivery of all AR services in line with the service level agreement
Managing accounts receivable staff
Ensuring that cash collection targets are achieved
Maintain a strong set of financial controls ensuring that their area of responsibility is compliant with the group credit control policy
Minimising bad debt to protect shareholder value
Resolving internal and external queries
Ad hoc work as required in the role
Develop a close working relationship with senior management in the business unit
Proven track record in a similar role with at least 5 years related experience in a FMCG business environment
Bachelor's Degree or qualification in a credit management
Extensive Sap experience and knowledge is essential
Proficient in Microsoft Office (Word, Excel, etc)
Ability to work to and meet tight deadlines
Strong commercial background
Strong interpersonal and communication skills with the ability to manage relationships with finance logistics and sales functions
Energetic, Enthusiastic
A team player with the ability to motivate others
Enjoys working in a fast-paced, innovative environment where the focus is on continuous improvement and the challenge to make it better

Credit Controller Resume Examples & Samples

Monitor and collect outstanding debts in line with procedures
Manages customer accounts, including payments and disputes
Responds to billing questions and inquiries from internal or external customers
Processing, logging and ensuring resolution of customer returns
Customer query resolution - provide copy invoices, statements & follow up to ensure credit requests are approved

National Credit Controller, Christchuch Resume Examples & Samples

Reconcile transactions and balances to maintain accurate accounts
Initiate credits and adjustments to customer accounts within company policy limits
Identify accounts requiring collection agency or legal action and coordinate collections with third party contractors
Approve, establish and maintain credit limits on all new and current national customer accounts
Create a variety of accounts receivable financial reports including agings, bad debt and sales allowances
Minimum of 4-6 years’ experience in a credit control capacity
Sound negotiation skills and proven track record in reducing bad debt
Excellent numerical skills and computer literacy
Ability to work cooperatively and effectively with key stakeholders to achieve desired outcomes

Credit Controller Resume Examples & Samples

Collecting accounts receivable balances for invoiced clients using a combination of email and telephone calls to contact the client
Keeping a detailed record of activities
Engaging with client facing teams to coordinate collection activities
Achieve monthly call and cash targets
Prepare cheque lodgements
2 years or more in a busy collection environment essential
Ability to work on own initiative
Strong interpersonal skills with the ability to build and develop strong relationships across the finance team, key stakeholders and senior management
Knowledge of SAP would be advantageous

Temp Credit Controller Resume Examples & Samples

Checking customer's credit ratings with banks
Setting up the terms and conditions of a loan
Timely and effective collection of all debts and customers payments
Negotiating re-payment plans
Resolving queries both internally and externally around outstanding invoices
Posting and allocating daily receipts to accounting systems
Providing accounts information to internal departments

Billings & Credit Controller Resume Examples & Samples

Case Administration and Pre-Case Checks - Managing the entire case administration life cycle on Elite
Billing - Working with Case Managers to ensure that WIP is being billed on a timely basis. This would include
Completing billing forms and raising invoices in Elite
Ensuring that Financial Controller reviews the invoices before they are sent to the clients
Monitoring WIP balances and chasing Case Managers to ensure there is regular billing, preferably monthly but not to exceed 90 days
Processing & Analysis of EMEA WIP write-offs
Preparation of 3-Monthly Revenue Forecast Report
Preparation of Monthly WIP Provision Report

Credit Controller Resume Examples & Samples

Responsible for all correspondence including telephone calls in relation to collection of amounts receivable in a fast-paced, dynamic environment
Responsible for cash collections in a multi-national environment
Liaise with customers to chase due accounts ensuring all invoices are collected timely
Build and maintain good working relationships across departments and with customers to ensure the highest levels of customer service
Liaise cross-department regarding customer accounts in a timely and efficient manner as appropriate
Customer statement reports and Aged Debtor Analysis
Required to work to tight deadlines to meet Month End and Quarter End timelines
Other ad hoc duties as required
2 years' previous experience in a similar role
Proficient in Microsoft Office with a proven ability to adapt to new systems quickly
Very strong team player
Self-driven, professional and adaptable

Hungarian Credit Controller Resume Examples & Samples

Working with Customer Care Team and Commercial Finance
Assist other credit controllers where necessary to achieve departmental targets
Other Ad Hoc duties as defined by AR Manager

Credit Controller Resume Examples & Samples

Minimum of three years Credit Control / Accounting experience
Fluency in English and Japanese is essential
Strong working knowledge of Microsoft Office -especially Excel - is required

Credit Controller Resume Examples & Samples

Carry out Credit Control collection via telephone, email and letter techniques
Maintain unallocated cash, bad and overdue debts
Compile various aged debtor reports on weekly, monthly and ad-hoc basis
Carry out on-going credit checks and monitor existing customers
Liaise with Sales Ledger regarding allocation of payments and Customer Master Data
Prepare, print and mail month end statements
Excellent communication skills in both verbal and written forms
Strong computer skills including experience with SAP and Microsoft
Able to work on own initiative
Works to, and meets deadlines
Experience within a similar role - min 12 months

Credit Controller Resume Examples & Samples

Liaise with partners to discuss their debtors report
Chase outstanding debts by all ways of communication
Liaise with cashiers for correct allocation of payments
Client queries to be resolved in a timely manor
Provide department heads with statistical information regarding lock up
Post records to ARC
Ad hoc duties

Credit Controller Resume Examples & Samples

Carries out collection activities on a range of nominated accounts
Release held orders on a daily basis
Ensures invoice disputes are resolved and queries escalated via the IC system
Amend credit limits in line with ongoing customer trading experience and risk
Block and unblock accounts as required with relevant communications
Escalate payment issues through appropriate channels in a timely manner
Attend and take participation in all training, coaching sessions and team meetings
Follow all relevant company procedures
Previous Credit Control experience preferred
Excellent numerical and English skills
ICM Preferred
Microsoft Excel intermediate preferred

Credit Controller Resume Examples & Samples

Manage medium to large sized account reconciliations, payment allocations and collection of overdue accounts
Responsible for full Accounts Receivable duties
Developing strong relationships with customers
Processing payments and allocations
Investigating and resolving queries relating to non payments of invoices

Credit Controller Resume Examples & Samples

To collect outstanding invoices on International sales
To identify queries and barriers to payment when advised, to raise the query in the system and to manage its investigation and resolution
To provide regular reports on ‘problem accounts&#8217
To ensure that all new customers are credit checked in line with the Credit Policy
To set the appropriate credit limits/payment terms/guarantees/Letters Of Credit required limiting the risk of non-payment
To quickly escalate problems and exceptions, where appropriate
To make timely recommendations in conjunction with the Credit Manager regarding high risk accounts with regard to possible legal proceedings for non-payment
Previous proven experience of working in a credit control role is essential
French speaking – high level of proficiency
Experience of international collections essential
Proven experience in cash collection of high value receivables
Experience in debt reduction of the over 90 days old debtors
Good IT skills – Strong excel
Polite but tenacious telephone manner and good systems knowledge
Previous experience in the Media industry is desirable

Credit Controller Resume Examples & Samples

Credit Control and/or Accounts Receivable experience preferably gained in large organisations and used to working in a team
Working knowledge of Oracle and any debt management software (preferably Getpaid) are desirable
Someone studying an ICM qualification would be an advantage but by no means essential
Able to work under pressure and to meet deadlines
Good Excel skills

Credit Controller Resume Examples & Samples

Developing, implementing and maintaining an effective and professional credit control system
Review aged debtors reports
Contact debtors by telephone or letter to secure payment
Communicate with internal managers and partners to ensure paperwork has been completed
Clearly document and record results of communications with clients
Processing cash receipts information in conjunction with other Finance personnel
Allocation of cash received to clients and invoices and accounts reconciliation
Sending out monthly debtors statements
Prepare timely weekly / monthly management and progress reports
To achieve monthly cash collection target
Ad hoc administrative tasks and support to finance team

Credit Controller / Collections Resume Examples & Samples

Responsible for up to 400 arrears cases per month. Dependent upon case complexity
You will be expected to make a high volume of calls per day, in conjunction with maintaining the administration generated by your caseload
You will be responsible for high value deals, which if problematic should be bought to the attention of your Manager
Compose bespoke business letters when required
Liaise with Receiver Managers, Liquidators, Executors and Administrators as required, in order to protect the Company’s assets. Negotiating any possible reassignments of agreements
Handle and resolve complaints quickly and efficiently, following policy guidelines
When required, prepare and maintain lessee files ensuring accurate legal documentation has been raised
Provide verbal/written communication addressing all key issues and projects a professional company image
Good standard of education, Good IT skills
An ability to project a professional image at all times is key, particularly when dealing with external contacts
Influencing and negotiating
Effective negotiations with the lessees and /or 3rd parties, addressing key issues and ensuring a professional assertive approach is maintained
Letter Writing
Construct bespoke letters where required, addressing complaints and fully explaining GE’s position
Cultural direction and embedding
Following procedures ensuring we are compliant and adhering to regulatory requirements
Issue and conflict management
Good problem-solving, communication and negotiation skills are critical, together with strong time management skills

Credit Controller Resume Examples & Samples

To assist the Credit Control Supervisor
Collecting debts, by liaising with both internal Case Handling staff and External debtors
Collating Statements of account
Credit control experience desirable
Numerate
PC Literate with good Excel skills
Accurate with good attention to detail
Able to work as part of a team and to deadlines

Credit Controller Resume Examples & Samples

Timely collection of outstanding debtor balances
Reporting on o/s balances
Perform credit control calls
Record all credit control activities on Oracle

Credit Controller Resume Examples & Samples

2 years experience working as a credit controller
Publishing & Print industry exposure
Available immediatelty or on a 1 week notice
Having used Oracle will be a bonus and basic Excel skills neccersary

Credit Controller Resume Examples & Samples

Manage daily receipts, process bank statements to ensure the quick and accurate posting of receipts in to the finance systems
Allocate remittances, clearing settled transactions and creating additional ledger items as necessary (e.g. deductions, overpayments, etc.)
Clear/Maintain the AR ledger as required and deliver 100% integrity of open items
Comply with company credit policy/procedures at all times
Develop contacts with customers to facilitate the prompt receipt of remittance or similar data required to support the collections teams
Fluency in French in essential (written & spoken)
Previous administrative experience in a high volume customer focused role
Familiar with working in a financial accounting environment, complying with audit and company policy requirements
Experienced in building relationships with both internal and external customers
Good level of accounting skills
Good knowledge of Microsoft Office (e.g. Word and Excel)
Knowledge of SAP or other major accounting systems is desirable

Credit Controller Resume Examples & Samples

Collection of outstanding balances by telephone and email within the agreed timescales
Issuing statements and letters to clients in agreed cycle
Liaising with the Finance m to discuss current position of debts and debtor days
Produce regular reports on debt to identify issues for escalation
Other ad hoc tasks/projects when required
You will also be required to assist other members of the finance team in varied tasks

Credit Controller Resume Examples & Samples

Ensure invoices are issued promptly within company guidelines
Ensure invoicing processes and instructions are clearly adhered to
Have a broad understanding of the VAT treatment of invoicing
Issue monthly customer statements to operations directors
Resolve queries and liaise with relevant departments and customers
Active communication of aged debt risks with the Finance Manager and work with the Finance Manager to identify potential risks
Member of ICM or other relevant body would be an advantage
SAP AR or similar AR system experience
Experience of invoicing and collection activity

Credit Controller Resume Examples & Samples

Proactively Manage debt Collection on assigned portfolio of accounts
Issuing of invoices and statements to clients using established guidelines, deadlines, procedures and process methodology
Resolution of queries to facilitate payments from customers
Prioritize and manage a challenging workload whilst maintaining a high level of customer service and satisfaction
Liaison and communication with internal departments as required in order to maintain an accurate position on customer accounts
3+ years experience in Credit Control
Dealt with stock
Worked in a busy environment

Credit Controller Resume Examples & Samples

Responsible for the reconciliation of customer accounts
Proactive query resolution
Invoice management
Cash collection by telephone, fax & email
Chasing overdue debts in line with overdue collection cycle
Maintenance of customer files and records
Liaise with the credit analysts in respect to client limits and order issues
Internal and external chasing of high volume debit notes
Internal/external meetings
Raising of credit notes

Sole Credit Controller Resume Examples & Samples

Take responsibility of the credit control process and liaise with the finance manager to discus current position of debts
Manage and coordinate debt collection activities, Liaising with the Finance and sales team to discuss current position of debts
Produce weekly and end of Month Aged Debtors statistics and reports, for management review and reporting
Posting Bank Transactions relating to Accounts Receivable
Implement new credit control procedures

Credit Controller French Speaking Resume Examples & Samples

Effective management of account/invoice disputes, both with internal and external customers, so that disputes are resolved within agreed SLAs
Identification of bad debt and preparation of documentation as appropriate
Chasing customers for Withholding Tax certificates as required and following appropriate regional processes

Junior Credit Controller Resume Examples & Samples

Proactively manage debt collection on assigned accounts in various European Countries
Debtor reconciliations and statement generation for specific accounts
Assisting in the Daily payment posting
Deal with relevant Commercial Department to ensure prompt customer query resolution
Monthly close off process for invoicing and customer receipts in conjunction with other team members
Experience in Credit Control or Customer Service
IICM, IATI or relevant qualifications is an advantage
Knowledge of SAP system is an advantage
Excellent knowledge of Microsoft Office Systems needed
Ability to take on a high level of autonomy and initiative and demonstrate the ability to be a strong team player

Credit Controller Resume Examples & Samples

Responsible for managing all credit control aspects of specific Practice Groups, Partners (fee earners) and clients
Arrange regular ledger review meetings with every assigned Partner
Reviewing Partner lock-up on a monthly basis with Finance Partners to highlight any areas of difficulty
Undertake pro-active regular reviews and follow up of outstanding debts (in line with policy)
Collection in line with monthly targets
Updating I4G with relevant collection notes & codes re payments promised and on-going chasing activity
Regular ledger reviews with Credit Manager
Ensuring queries are dealt with (in line with policy)
Identify and develop key client contacts necessary to secure recovery
Maintain client contact information in I4G
Sending statements to clients on a monthly basis
Reviewing client account money on a regular basis to ensure funds are transferred against invoices in a timely manner, where relevant
Support lawyers with reconciliations and other ad hoc debtor analysis and billing
Escalation of chasing activity where problems arise
At least 2 years' experience gained within a professional services environment
Knowledge of relevant Solicitors Accounts Rules
Working knowledge of Elite, I4G, Excel and Word
Diplomatic and persuasive communication style
Motivated to work to strict timescales, even when under pressure
Ability to work both alone and as part of a team
Strong numerical skills
Experience of report writing and problem solving
Professional and efficient approach, with an excellent telephone manner and good organisational skills

Credit Controller Resume Examples & Samples

Negotiating repayment plans
Contacting your client base when payment is overdue
Checking credit records on databases
Keeping track of accurate payment methods
Liaising and directly collecting payments from clients
Dealing with internal enquires about payments

Credit Controller Resume Examples & Samples

Maintain Portfolio of client accounts
Facilitate high level of cash flow and minimise levels of overdue debt
Resolve account queries
Render adhoc statements
Debt Collection
Refund credits
Update monthly reports for Senior management

Credit Controller With Italian Resume Examples & Samples

Advanced English and Italian
Credit Control experience or similar roles
Business acumen, project skills

Credit Controller With German Resume Examples & Samples

Identify high risk accounts and take appropriate action
Management of Blocked orders: release, reporting and communication towards business and customers alike
Customer Master & Credit Master amendments
Fluency in English and German; any other additional language would be a plus
Knowledge of Excel
Team player but a self-starter as well
High level of accuracy and numeracy
Fluent in the relevant languages required to perform duties

Credit Controller With German Resume Examples & Samples

Achieving monthly and yearly strict collection targets
Following and successfully completing all mandatory trainings assigned during calendar year
Reviewing existing processes, identifying weaknesses and providing improvement ideas
Contributing to the completion of new policies and standard documentation
Working towards goals and behaviours assigned in HPD
Advanced English and Italian or Hungarian knowledge
ERP knowledge (SAP, ORACLE, etc)
Open minded and proactive approach
Motivated and dedicated; ability to work in a multicultural environment

Credit Controller Resume Examples & Samples

Provide an independent view of credit risk and highlight potential risks in compliance with the agreed Service Level Agreements (SLA) and the BP Credit Policy
Produce and analyze monthly and quarterly reports and track KPIs for sales and finance management along with the regional and global credit reporting requirements
Review overdue and bad debt positions and recommend provisions
Assist in the co-ordination and implementation of strategy to reduce bad debt exposure
Provide advice on the credit worthiness of customers including recommendations on credit limits and payment terms
Provide guidance, support and advice on how to resolve issues related to credit management
Release of orders on hold
Assist in preparation of Regional reports
A Centre of Expertise for any Credit Activities/queries in country
Trade loan credit vetting
Be responsible for legal recovery, including recovery from trade loan legal cases
Minimum of 4 - 5 years of experience in credit risk evaluation and management, analytical reporting or relevant experience
Shared service center experience
Oil and gas industry experience
Written and/or spoken proficiency in English & Vietnamese

Credit Controller Resume Examples & Samples

Perform and evaluate credit checks on new customer accounts according to company policy
Check credit limits in place for all accounts within the designated countries and maintain credit limits in line with company policy and Sarbanes-Oxley requirements
Proactively contact customers, primarily by telephone, in regard to payments to ensure invoice processing and payment has been scheduled; plan and prioritize customer calls regularly to maximise collections on the largest open invoices
Maintain on relevant systems collector call and invoice logs with status updates and follow up details
Work with local sales, CS, and Team Leader to solve problem accounts and determine when accounts should be placed on hold
Update ERPS manually placing about accounts on hold
Oversee the monitoring of all accounts placed on hold within designated credit management countries, ensuring the release of orders once payment is received, or when appropriate evidence is secured. Carry out appropriate hold activity directly on allocated Key Accounts
Liaise with other departments and communicate credit hold decisions to relevant business units / departments
Allocate credits on a regular basis in consultation with: Cash allocation team, Customer Services and customers
Log, review and monitor customer complaints, copy invoice requests
Assist with the companies E-Bill process if relevant
Assist the cash application team where needed
May assist in the training of new employees joining the ITC Dept
Various ad hoc responsibilities as assigned by Team Leader / Manager
Any other related tasks / duties as may be allocated from time to time
This position interacts with various levels of personnel both inside and outside the company. That interaction requires good communication skills and judgement, tact and diplomacy with internal and external customers in troubleshooting problems and communicating status
A high level of proactivity to contact customers to chase overdue debt is expected – Especially on phone communication
Effectiveness in this role requires a thorough working knowledge of relevant accounting systems, policies and procedures
Accuracy is required in performing all functions of this position. Initiative and organisation skills are valuable to ensure the timely completion of a large volume of work
System knowledge is essential to perform this role effectively and efficiently
Educated to higher / standard grade level
ICM qualification is preferred but not essential
Requires experience ideally operating in a busy accounts receivable or customer service function dealing with Public as well as Commercial customers
Must demonstrate excellent computer skills; relevant software application proficiency strongly preferred
Experience in troubleshooting and resolving transactional issues and interacting effectively with team leaders and management required
Proven attention to detail and accuracy required
Previous business application of language skills preferred – Polish

Credit Controller With Dutch Resume Examples & Samples

University Degree – preferable in Finance specialization
Minimum 2 years of Credit Control experience
Empathy, team work ability and communication developed skills
Business acumen and project skills
Flexible and able to manage changes
Computer literate – SAP knowledge will be considered a strong asset
Strong English and Dutch languages skills

Credit Controller Resume Examples & Samples

Ensure department KPIs (of reducing AR aging days and improving cash collections from customers) are achieved
Manage relationships with customers to ensure that
Basic accounting knowledge (obtained through experience / accounting qualification)
Strong Excel skills and experience using Word is essential
Systems knowledge of SAP is considered favorably
University degree is considered favourably but is not essential
Studying for an accounting qualification

Credit Controller Resume Examples & Samples

Weekly statements to all departments detailing debt position and current status
Ownership of overall debt levels within the contract
Proactive management of departments debt
Work with the operations finance administration team on their processes to ensure smooth payment of invoices
Work with group Accounts Payable and operations to align engagement and processes
Communication of daily debtors position to various stakeholders
Working with government departments, Capita shared service operations team, and Group credit control to resolve issues on invoices and payments
Monitor AP ledger position and prove weekly reporting on supplier payment SLA
Work with group Accounts Payable and Capita shared service AP team to ensure SLA is met and payments are made
Prior experience of working in an credit control function
Ability to logically analyse and manipulate data
Ability to manage a portfolio of credit control clients
Ability to act as go-between for operations team and government departments to solve invoicing problems
Experience of SAP advantageous
Good excel skills & working knowledge of all Microsoft Office packages

Credit Controller Resume Examples & Samples

Proven high call volume Credit Control experience is essential
Good Excel Skills as there will be reporting requirements
A pro-active and self-motivated attitude is key
User knowledge of SAP would be desirable but not essential

Credit Controller Resume Examples & Samples

Proven experience in Credit Control, having managed high volume ledgers is essential
Good Excel skills as there will be reporting requirements
A engaging personality combined with a pro-active and self-motivated attitude is key
Experience of multi-currencies or European languages would be advantageous but not essential

Credit Controller Resume Examples & Samples

Take control and daily management of key proportion of the sales ledger ensuring processes followed to maximize cash collection and tidiness of the ledger. Keep accurate records of all contact with customers
Meeting monthly targets set to trigger bonus incentive and ultimately reduce debtor days to acceptable industry average
Working closely with global Sales teams and Sales Orders Supervisor to ensure invoicing data/details are captured correctly and reflect all the necessary and important information. Aim being to avoid having to credit and re-issue items, which further delays when payment is received
Building strong relationships with global Account Managers so that they are aware of any higher risk/ potential payment problems and effective communication exists between departments
Full responsibility for working with customers to understand and reduce any withholding tax from certain countries, ensuring all documentation is filed for UK corporation tax purposes
Regular reporting to the management team and sales teams to show progress or concerns on the ledger
Proven track record working in credit control, with extensive experience gained (ideally) within an international organisation that regularly trades in such a capacity. Must demonstrate experience of dealing with multiple currencies and understanding of how exchange rate gains/losses are recognised as result of timing differences
Ability to demonstrate working knowledge of Withholding Tax and relevant compliance involved in dealing with such claims. An understanding of the main Tax Treaties in place between UK and major countries also advantageous
Strong communicator who can demonstrate excellent written skills and equally adept to speaking on the telephone. Possession of foreign language skills, such as Spanish is highly desirable. Must be proficient in Microsoft Excel, experience in Salesforceand Sage 1000 experience is a further advantage
Successful candidate must be personable and ability to multi-task and possess a “can-do” attitude that will deliver results straight away. Important to be a self-starter as ownership of significant part of the existing ledger (including key accounts/clients) will be passed over
Excellent attention to detail and ability to assist globally based Sales teams with supplying of financial information for tenders, along with having a familiarity of the Notarisation/Legalisation process

Credit Controller Resume Examples & Samples

Credit Control experience or similar roles (Ex: Customer care)
Language requirement English-advanced
Knowledge of major ERP (SAP)
Empathy, team work ability, communication, business acumen, project skills etc
Motivated and dedicated. Ability to work on a multicultural team environment

Credit Controller Resume Examples & Samples

Review the company credit control procedure and develop and implement enhancements where required
Obtain sufficient information to assess the credit worthiness of new and existing customers
Maintain accounts receivable customer data
Allocation of customer payments and follow up on payment discrepancies
Evaluate blocking supply of goods to overdue accounts
Legal proceedings for debt collection
Participate in month end tasks, reporting and reconciliations
Ensure compliance with all legal regulations and Novartis’ policies in the area of accounts receivable and credit control
Basic financial education or good knowledge of accounting procedures, principles and practices
At least one Nordic language plus English fluent, both oral and written
Preferably international company background
Good understanding and ability with ERP systems, preferably SAP
Proficiency in Microsoft Office package, especially Excel
Take pride in your job and always strive to do your best
Engage with internal and external customers and collaborate with relevant stakeholders
You are passionate about delivering extraordinary services
Proactively participate in all work related contexts
Constantly challenge work flows and processes which enables us to do better tomorrow Be positive when faced with changes in your tasks and other work related areas
You see an advantage in working with many different nationalities and cultures

Credit Controller Resume Examples & Samples

Collecting cash by phone, email and online cash allocation
Compiling of accounts receivable reports, using our internal systems
Liaise with liquidators and administrative receivers to register debts and claim due dividend
General administration duties relative to preparation of credit assessment, e.g. bank and trade references to help with credit assessment/minimise credit risk

Credit Controller Resume Examples & Samples

Being familiar with credit control tools used in MEA region: especially Letter of Credit and Bank Guarantees – experience in this area is a must
Very good knowledge of English + basic Arabic would be a benefit(being able to read invoices or supporting documentation in Arabic)
Good understanding of MEA region business environment, culture, communication styles
Good communication skills – cooperation required with both customers and other Baxalta teams: General Manager and Sales Teams in Dubai and other MEA countries: Algeria, Tunisia, Egypt, Saudi Arabia, Finance Hub and Customer Service Teams in Poland
Excel – basic skills; experience with other systems used for credit control and/or other accounting systems would be a plus

Credit Controller Resume Examples & Samples

Collection of cash for the EMEA region by telephone, email and letter
Ensure risks and issues are highlighted/ escalated internally
Undertake complex reconciliations
Handle disputed accounts and negotiate to bring payment into line with terms
Work within Sarbanes Oxley guidelines and controls
Maintain up to date records of all customer communications
Review invoices and send to the customer
Resolve internal billing queries with the appropriate department
A proven track record within Credit Control with at least 2 years’ demonstrable experience
Excellent communication skills with the ability to build and retain excellent relationships both internally and externally
Fluent in business English (written and spoken)
Fluency in German
Strong organisation skills with a meticulous attention to detail
Comfortable with a high-volume workload with the ability to multi-task and prioritise as appropriate
Strong drive to deliver a good service and results
Ability to work independently and manage time effectively
Proficiency in MS Excel and Word

Credit Controller Resume Examples & Samples

Effectively manage individual account portfolio
Maximise Collections
Maintain customer profile through account hierarchy
Resolve account disputes to minimise aged debt and improve customer experience
Forge and maintain both internal and external customer relationships
Effectively manage and prioritise workload within appropriate timescales
Identify and establish potentially high risk accounts
Achieve set agreed KPI targets

Credit Controller Resume Examples & Samples

Preparing credit control reports
Preparing accounts recoverable forecast
Preparing billing list and debtor ageing report
Preparing cash flow projection
Liaise with all relevant departments to investigate and resolve non-paymen tof invoices queries
Generating reminder letters and monthly statements
Monitor all accounts
Preparing statement of accounts
Review appeal cases when necessary
Execute collection activities
Assisting in resolution of outstanding invoice problems and prepare recommendations and make credit approval decisions
Ensuring compliance with company policies, colelciton procedures and company controls
Strong in Excel/Vlook UP
Strong SAP
Diploma, degree or associated technical certification
Legal knowledge
At least 3-5 years of experience
Great interpersonnal and communication skills

Credit Controller ADI Resume Examples & Samples

Processing and generating reminder emails and account statements
Investigating and resolving queries relating to non-payment of invoices
Work with customer master team on monitoring external financial data affecting our customers

Credit Controller Resume Examples & Samples

Computer literacy, proficiency in MS (excel & word)
Well-developed communication skills – English language (verbal and written)
Well-developed arithmetic skills
Ability to compile reports and well-developed analytical skills
Pro-active problem solver
Ability to work accurately, efficiently and dependable
Driver’s license advantageous

Credit Controller Resume Examples & Samples

Invoicing CJ customers
Helping with collection of outstanding invoices for CJ and liaising with customers to resolve issues
Posting of adjustments to the CJ system to ensure that accounts are fully up to date
Running credit checks for new accounts for CJ to ensure that risk is reduced
Ensuring all new CJ accounts are set up in line with internal control procedures
Providing specific schedules/ information for the financial month end close
Providing finance training for new account team members
Ad-hoc projects as and when required

Credit Controller Dach Resume Examples & Samples

Manage risk and receivables and maximise cash recovery to reduce the frequency and impact of bad debt and delinquency
Support the management of an efficient, compliant, professional and customer focused EMA Collection function in line with the Johnson & Johnson Vision Care Credit Policy (JJVC) and the Worldwide Financial Procedures
Support Sales and Marketing in the analysis of new business opportunities leading to incremental profitable sales
Ensure financial compliance of Risk & Collections organisation by understanding responsibilities and accountability for internal controls
Support Net Promoter Score (NPS) in DACH by monitoring and responding to specific finance issues raised
Monitor customers’ financial status taking appropriate actions to prevent potential bad debt via regular reviews of customer financial data which may vary and be complex in nature
Ensure the accurate preparation of the quarterly Bad Debt provisions and Billing Adjustment reserves
Provide quarterly receivables dashboard to the local management board and Risk & Collections Manager EMA
Review performance against cash targets in conjunction with Risk & Collections Manager EMA providing commentary on exceptions
Review customer credit limits and terms in accordance with the Vision Care approval matrix
Approve or decline release of orders in accordance with JJVC policy
Coordinate activities with the Collections Analysts and GS Prague to ensure that credit applications are accurately assessed and that outstanding debts are followed-up according to established collection targets
Minimum 5 years experience in a similar environment/financial department/demanding collections environment
Significant experience in accounting and collections management
Working experiences in a multinational company
Fluency in English and German both written & verbal is essential
Intermediate MS Word and advanced MS Excel experience is required
Strong analytical skills and proven organisational skills
Confident and diplomatic negotiator with excellent communication skills
Self-motivated with the ability to work under pressure and achieve tight deadlines is essential
Previous experience working with SAP is an assetRisk Management

Credit Controller Resume Examples & Samples

Preparation of monthly Client Statements
Responsible for preparing and sending correspondence
Management of Aged Debtors
Daily collection calls
Escalation of overdue accounts
Proactive approach in dealing with problem accounts
Entry of Debtor Receipts on accounts package
Preparation of reports as required
Involved in company billing/credit notes
Dealing with client queries
Dealing with internal queries
Support Finance Team in matters as necessary

Credit Controller Trainee Resume Examples & Samples

Order lifecycle management (from order receipt, through order entry to delivery / returns / refusals management)
Maximising customer satisfaction level and order entry accuracy
Timely handling all incoming customer queries and requests
Continuously improving service levels in cooperation with the internal teams and other parts of the business to strive for excellence in a highly competitive environment
Actively promote the internal audit/Control agenda
Excellent interpersonal and communication skills, assertiveness
Proactive, solution-focused mind-set
Positive “can do” attitude
Ownership, entrepreneurial attitude to drive issues towards resolution
Accuracy, attention to details
Delivers on promises
Responds positively to direction and shows energy in delivering what is expected within own area of work
Receptive to feedback and is willing to learn from mistakes
Active team player, always helps others
Good knowledge of internal and external business partners
Understands and complies to controls in own area
Ongoing studies
Excellent customer service attitude
Fluent Russian
Solid English language skills – company language

Credit Controller Resume Examples & Samples

Experience of credit control / collections in a high volume multinational environment
Excellent communication, organizational & interpersonal skills
Relevant qualifications an advantage
Experience in a fast paced, dynamic environment
Self Starter who is motivated, flexible and capable of working on own initiative
AR Experience required

Credit Controller Resume Examples & Samples

Manage customer accounts and address queries as appropriate
Accurate completion of all billing within set timescales
Liaise cross-functionally across the organisation to ensure that all accounts remain within the relevant credit limits
Provide specific information and reports for debtor review meetings as appropriate
Ensure all agreed debtor action points are followed up on
Ensure receipts are posted and allocated in a timely fashion
Ensure all relevant reporting is provided in an accurate and timely fashion
Ad hoc duties as appropriate
Minimum of 2 years' experience in a fast-paced, commercial environment. Appropriate qualifications advantageous
Manufacturing experience highly advantageous
Proven computer skills including strong Excel and other Microsoft suite of products
Excellent verbal and written communication skills with an excellent telephone manner
Proven time management skills with the ability to work within deadlines, prioritize and multi-task effectively
Excellent administration skills
Strong team player but also self-motivated
Proven ability to work on own initiative, find solutions and deliver results

Collector / Credit Controller Resume Examples & Samples

Chase land / lubricants customers for payment of overdue debt
Ensure accounts are maintained within the agreed payment terms
Updating the systems with collection efforts and progress made
Ensure correct allocation of funds received
Generate customer statements
To log and resolve queries
To report to management as and when needed on account responsible for
Experience gained as a Credit Controller is essential
Experience of delivering high levels of service via telephone
Strong numerical ability
Strong written and oral communication skills
Ability to use Microsoft Excel to an Intermediate standard

Zonal Credit Controller Resume Examples & Samples

Collection of delinquent AR invoices: contact customers, follow up on payments and engage late payers to maximize collection efficiency
Collection of C-forms/TDS certificates
Order hold/release management: Engage with the sales and the customer care teams to ensure smooth communication regarding the order process
Customer Account reconciliation to assess true receivable position of the customer. Meet customers for account reconciliation & drive collections
Business Partnering for AR drive - Weekly Review calls
Monthly SL/GL AR-reconciliation. Monthly BRS (Bank reconciliation of cash applied) - Cash Application in the ERP for collections done
Bad Debt Provision Calculations
Maintain credit files, prepare credit assessment of new and existing customers and approve credit limits in line with Limits of Authority
Increase collection efficiency through regular follow up with the customer & sales team – phone call, email, customer meetings
Identifying disputes & pushing for resolution for expediting collection. Engage with Sales/Order Management/Warranty as required
Recommend legal action, in discussion with Sales
Weekly, monthly AR review meetings
Notify manager of significant issues impacting collection of outstanding receivables
Prepare month end AR reports as per monthly schedule on adhoc basis for the credit and financial functions
Promote a culture of continuous process improvement and collaborate actively with the OTC Operational Excellence team
Hands-on work experience in credit, preferably with an experience from a project-billing company being able to drive collections on running- bills with good reconciliations skills
Good understanding of commercial credit and collection practices and significant knowledge of financial analysis
Good accounting background & financial knowledge in order to drive account reconciliation during the customer visits, helping boost up collections
Good ERP knowledge with excellent MS office skills
Good communication (verbal/written) skills & good negotiation skills - articulate & confident enough to push back customers raising in genuine disputes

100

Credit Controller Resume Examples & Samples

High volume telephone collections calls (inbound and outbound)
Effective management of credit issues and risks via blocking and releasing orders daily in accordance of Credit Policy
Escalate action on overdue accounts by proactively communicating with Credit Supervisor and Sales Teams
Daily matching of EFT’s, BPAY, Credit Cards and Cheque

101

Credit Controller Resume Examples & Samples

Allocate customer receipts into the Accounts Receivable module accurately on a daily basis
Ensure that invoices, debit/credit memos, statements, reminders etc are distributed by e-mail/post as required
Identify approved process improvements and implement them once approved
Credit collection experience of at least 5 years
Native level fluency in German as well as proficiency in English
Experience in credit collection in countries covered
Additional language skills from any countries noted above or French/Spanish/Italian/Scandinavian languages
Advanced Excel

102

Credit Controller Resume Examples & Samples

Credit collection experience of at least 5 year
Native level fluency in Swedish as well as ability to understand Danish & Norwegian and have proficiency in English
Working together with other department

103

Credit Controller, Spain & Portugal Resume Examples & Samples

Work with dealers on issues on invoicing and memos
Enhance working relationships with the Dealer network with the occasional need to make personal visits accompanied by Credit Manager – EMEA or Sales Management representative
Analyse and provide information, at least monthly, on bad and doubtful debts per account
Ensure Fender involvement in regional associations, as required
Work with external third-party providers including Credit Reporting and Collection Agencies
Cover for other Credit Controllers during absence and holidays
Cover for other accounting areas during absence and holiday
Provide administrative and language support to other departments as required
Native level fluency in Spanish as well as understand Portuguese and have proficiency in English
Working in an organisation with European coverage
Working together with other departments
Multi-tasking, flexible and adaptable
Additional language skills from any countries noted above or French/German/Italian/Scandinavian languages

104

Credit Controller Resume Examples & Samples

Pro-actively manage risk exposure for collection of company receivables through the maintenance of positive and professional relationships
Monitor customer accounts for payment and apply collection activities as required
Allocation of customer receipts
Customer visits and support if required to obtain resolution of collection
Provision of cash forecasts and statistical reports to management as and when required
Maintenance of accurate, up-to-date records, both manual and computerised
Provision of ad-hoc administrative support
Educated to GCSE Grade A-C or equivalent, in English Language and Mathematics or above
Substantial experience working within a busy Credit/Finance team
Competent in Word, Excel and Email
Experienced in negotiation skills with customers
Confident in working in a multi-currency environment
Experienced in working within a customer facing role
Numerate and reliably accurate in dealing with detail
Confident communication and interpersonal skills
Analytical and enquiring mind
Show meticulous attention to detail and presentation
Able to plan and organise own workload with the ability to effectively handle multiple projects concurrently
Flexible and adaptable to working in a challenging work environment
A high standard of service delivery to all publisher colleagues & customers
Team player and able to contribute to the team and department
Experience operating on large, modular financial application systems
ICM Qualified or someone currently studying for an ICM Qualification

105

Credit Controller Resume Examples & Samples

Ensure debts are paid in a timely manner
Chase overdue invoices by telephone, email & letter within agreed timescales
Ensure all chasing activity is fully documented in a timely manner
Take ownership of sales ledger refunds ensuring that accounts are thoroughly checked and a repayment is due, before monies are refunded
Ensure queries are dealt with appropriately and directed to the right department
Work with a minimum of supervision
Take full accountability of allocated ledger

106

Credit Controller Resume Examples & Samples

Ensuring bank receipts are posted in a timely fashion
Ensuring all customers are chased in accordance with debtors policy
Making sure that all invoice queries are dealt with quickly and efficiently
Ensuring electronic and physical document management is carried out correctly
Ensuring company policies and procedures are followed at all times
Sales Ledger/Accounts Receivable/Credit Control processing experience
Knowledge and experience of financial systems (Access Dimensions would be good but not essential)
A good understanding of MS Office, especially MS Excel
Experience of multi-currency environments
Holding or studying for accountancy qualifications

107

Credit Controller Resume Examples & Samples

Ensure customers settle outstanding accounts to agreed terms to maximize cashflow
Aged debt analysis – Proactively analyse aged debt to identify areas of risk, payment performance trends and to report on cashflow forecasting
Manage customer queries closely with the RBU/SSE and Sales functions. Providing information required to achieve a quick resolution. Oversee end to end process. Record and track supporting data on Credit Platform
Carefully manage non-payment issues, communicating cross-functionally. Take ownership of collective actions required
Issue monthly statements to customers
Manage ‘Dunning process’ to ensure reminder letters through to final notice letters are issued in a timely manner
Communication with Area Sales Managers to detail account issues or impending debt collection/ legal action
Refer accounts to Collection agents for debt collection, legal action and handle all related correspondence and queries
Open new accounts, applying for all required references and ensuring the NAAF application is complete and customer account is created accurately
Regular review of credit limits for existing customers using online credit references and trading history, suggesting appropriate credit limit to be applied to the account
Send Direct Debit letters and address all related queries. Assist the Cash Apps Team with processing Direct Debit collections at the earliest date in line with agreed trading terms
Manage held order process ensuring daily communication to ASMs and RBU to confirm orders held/released
Provide regular detailed and informative credit management reporting to ECM and general business on a monthly basis – also provide updates to ECM as and when required to support ongoing initiatives
Proactively identify process improvement opportunities and propose solutions/take responsibility for improvement implementation
Support/lead credit management projects
Educated to A level or equivalent
Experience of the entire Order to Cash Cycle
Track record of success and prior experience of working in a Credit Control role
ICM qualified desirable
Knowledge of Oracle advantageous
Excellent relationship building and communication skills
Problem solving and improvement planning
Excellent negotiation and judgement
Good time management and organizational skills
Collaborative team player

108

Credit Controller Dublin West K Resume Examples & Samples

Must be able to maintain good customer relations at all times
Proven commercial credit control skills at medium to large companies
Strong computer literacy skills including MS Office applications or similar
Leaving Cert Maths and English or equivalent
To be methodical when performing daily tasks. Thereby ensuring the branches compliance with SK procedures and legislation

109

Credit Controller Resume Examples & Samples

Bachelor or Postgraduate degree in Finance, Managament, Business Administration or related fields
Fluency in Turkish and English
At least 7 years of collection, credit/risk management and finance experience (min 2-3 years of managerial role)
Proficiency in MS Office applications and solid SAP knowledge
Excellent people management, negotiation skills as well as customer focus

110

Credit Controller Resume Examples & Samples

Daily follow up on overdue debts by telephone and email envisaging DSO improvement
Ensure that credit limits are not exceeded outside the discretionary limit
Managing and controlling of the Accounts Receivables according to the debt collection procedure
Credit Control experience would be a plus

111

Credit Controller Resume Examples & Samples

To ensure all relevant documentation is completed and necessary credit checks carried out for new credit applications
To prepare all necessary documentation for the raising of manual invoices and credits, and to obtain all necessary authorisations prior to input to the system. Ensure the timely and accurate input of all manual invoice and credit requisitions
To manage credit limits and report to credit insurers any adverse customer information
To chase outstanding debts by telephone, e-mail, letter, negotiating payment plans where appropriate to manage the aged debt, ensuring debt 90 days or more overdue is kept to a minimum
Place customer accounts on stop where necessary and regularly review these accounts
To attend customer meetings where appropriate to maintain good working relations with customers and better address their needs
To resolve account queries via liaison with other departments
To perform daily cash postings
To record account history accurately onto Aurora and the dashboard ensuring that each account is up to date with relevant comments
Assist AR Manager in forecasting customer receipts and ensure cash receipt targets are met

112

Senior Credit Controller Resume Examples & Samples

Using extensive credit reconciliation and customer resource management skills, to correct the historic inaccuracies on the allocation of payments on customer accounts
Review and consolidate account statements and produce reports to identify the partial reset clearing items on the account
Match this to the customer payments made in phased and segmented periods ready to present it to customers while working with the managed account credit and collection agent to determine the best methodology to address customer specific system requirements
Take the customer through the principles applied (in person or on the phone) and the due diligence procedures followed to provide confidence in the restating of their datasets
Educate the customer's AP function on the processing requirements of large collective invoices to avoid as best as possible future partial reset clearing mismatches on the customer account
Relevant experience within a large credit control function
Experience working on accounts with inaccuracies
Strong report writing and communication skills
Ability to work under pressure to tight deadlines

113

Credit Controller Resume Examples & Samples

Credit Control collection of debts (B2B) via telephone, email and letter techniques
Maintain unallocated cash, bad and overdue debts below team target levels
Assist in the opening of new accounts
Carry out on-going credit checks and monitor existing customer credit Limits
Prepare, print and mail end of month statements
To provide regular updates of large or troublesome debtors
Communicate with all Departments and Branches and develop ongoing relationships
Identify and record customer queries and assist in their resolution in a timely manner

114

Credit Controller Resume Examples & Samples

Managing regular contact with customers to collect overdue amounts
Contacting customers via telephone, email and letter to discuss overdue invoices to ensure that invoices are collected within agreed timescales
Ensure statements and invoices are sent out to all Equifax merchants on a monthly basis along with other UK credit controllers
Deal with all incoming internal and external telephone and email queries
Review aged customer debts on a monthly basis and ensure all aged debt has been auctioned
Processing payments for customers and producing account statement reports
Develop a good working relationships with internal team members and clients to ensure the collections process runs smoothly and
Dealing with monthly direct debit rejections and setting up new clients on Direct Debit
Demonstrate knowledge and understanding of Credit Control procedures

115

Credit Controller Resume Examples & Samples

Previous experience within Credit Control
Proficient in usage of Microsoft Office (i.e. VLOOKUP, pivot tables)
Experience in dealing with a wide variety of customers in a fast paced environment, being able to stay professional and courteous at all times
Have a general understanding of credit checking report, such as Equifax
Be able to work as an individual and team player
Be able to work with figures and have an understanding of reconciliations
Be a member of CICM

116

Credit Controller Resume Examples & Samples

Daily operational responsibilities include, but are not limited, to the following
Timely and effective collection of all debts and customer payments
Negotiating payment plans
Apply early preventions to prevent bad debts
To meet client’s needs and provide excellent customer services at all times

117

Credit Controller, OC Resume Examples & Samples

Self starter, pro-active problem solver
Ability to focus on and progress several tasks simultaneously
Basic accounting skills, proficiency with MicroSoft Word, Excel, and Outlook
A team player with a flexible approach and a willingness to learn
Strong verbal and written communications skills with the ability to explain financial matters clearly
High School Diploma required, some college or an Associates Degree preferred
5+ years experience credit and collection experience
Demonstrated ability to manage and prioritize an extensive portfolio, good mathematical skills
Experience dealing with customers at all levels and pleasant telephone demeanor
Ability to work at a computer continuously for up to 4 hours

118

BT Credit Controller Resume Examples & Samples

Excellent Customer relationship skills including strong communication, written & verbal competency
The post holder must have tact and diplomacy and the ability to make a decision and defend it reasonably
The post holder must be honest and have persistence and tenacity whilst communicating with their customers
Background of cash collections
Experience of having worked with Operation teams e.g. credit control, enquiries, sales
Good organisational skills, highly motivated with the ability to prioritise, manage and collaborate with the wider virtual team to ensure that customer issues are successfully executed and brought to closure
Effective negotiation and problem solving experience, plus the ability to manage conflict well
Hard working, results oriented, team player with a credible track record of successful credit management
Established and proven relationships within customers and internal teams
Good team building skills to drive value and performance, good decision making and influencing skills
Experience in a Billing & Collections environment
Experience in Customer invoicing, cash collection and an enquiry resolution function
Evidence of driving overdue debt and managing customer enquiries in relation to billing queries
Understanding and knowledge of the assigned market sector
Good commercial acumen and financial skills
Ability to work to ever changing and stringent targets in order to achieve optimum cash flow into business
ICM level 3 qualified or working towards
Desirable Skills
Credit Control experience
Excellent customer relationship skills
Effective Negotiation skills
Team working

119

Credit Controller Resume Examples & Samples

Chase outstanding premiums from Clients as per the Company Procedure
Record and maintain Client and Business records in line with Company Procedure
Escalate any issues with your designated branch to your Team Leader within reasonable timescale
Constantly reviewing process and making suggestions to enhance collections and operating methods
Assist Cash Postings with the resolution of unallocated cash, providing constructive feedback on issues which have resulted in mis-posting to unallocated cash
Hold regular forums with branches to raise or resolve any issues as they arise
Assist with reconciliation and payments of introducer and insurer ledgers
Assist with client bank reconciliations
Produce aged ledger reports for analysis
Provide updates to Branch Directors on outstanding premiums for their branches and deliver a monthly debtors status report to your allocated branches highlighting any potential bad debt risk/issues
Facilitate training and support for less experienced members of the team
Comply with AJG Professional Standards Manual in accordance with statutory requirements for role with specific attention, but not limited to Whistle Blowing, Treating Customers Fairly
Strong Business to Business Credit Control experience
Ability to complete large complex reconciliations on Client accounts
Professional in manner and presentation
Sound Customer Service Skills
Ability to build and maintain strong working relationships both internally and externally
Analytical problem solving approach
Takes initiative has a ‘can do’ attitude

120

Credit Controller Resume Examples & Samples

To carry out thorough credit control activities on the client portfolio in line with KPIs set
To target high risk accounts as determined by the Client Managers, Team Leaders and Relationship Managers
To carry out verifications and report findings for New Business, the CID department and the factoring clients as required providing support to the department
Update Dancerace and risk factor with all relevant information in a timely manner
To assist Client Managers to resolve unallocated cash items
To deliver a high quality customer service, ensuring all dealings with client accounts are based on ‘Treating Customer Fairly’ (TCF)
To maintain effective and professional communication with both external and internal customers
To contribute to retention of Client numbers through delivering effective customer service and remaining professional at all times
Organise and plan own workload, ensuring efficient and effective use of resources and systems to achieve service delivery standards and business objectives
Previous experience of working in a Credit Control role
Excellent literacy and numeracy skills-minimum GCSE in Maths and English or equivalent
Ability to work in a methodical manner, especially when under pressure
The ability to work in a fast paced environment, maintaining accuracy and prioritising tasks to meet deadlines and the expectations of internal and external customers
A clear understanding of the importance of projecting a professional and friendly impression at all times and an appreciation of the need for us to place a strong emphasis on providing an excellent service at all times
The ability to work in a collaborative manner as part of a team, as well as independently using own initiative when required
Good working knowledge of MS Office-particularly in Word and Excel

121

Credit Controller Resume Examples & Samples

Good customer and Interpersonal Skills to engage with internal and external clients
Requires good negotiation and persuasion skills within prescribed guideline
Proficient ability to deal with difficult customers with a professional and resourceful manner
Proficient understanding of collections processes and regional practices
Working experience in MNC
Strong PC skills, particularly Excel and Word
Strong learning aptitude and agility
Attention to Details and Persistence
Highly motivated, task oriented and able to work independently in a fast paced environment

122

Senior Credit Controller Resume Examples & Samples

To manage the Business’s debt portfolios to ensure that fees are paid within agreed payment terms and in accordance with the Company’s credit policy
To work with the Business to ensure that debt information is correctly managed and documented, may include monthly visits to assigned locations
Chasing by telephone, email and letter all overdue accounts
Close liaison with external and internal clients
Query resolution
Achievement of cash collection against target
Maintenance of ledgers and calendars to ensure all overdue debts are chased on a timely basis
Maintenance of client contacts and payment processes
Meetings to be held with the Business to discuss the ledger
Maintain an accurate & effective Name & Address database in line with business requirements
Familiarise yourself with all compliance and quality related issues
Adhere to all relevant industry codes of best practice within the financial services industry
Dealing with emails, phone calls and enquiries - ability to review and prioritise responses to internal and external requests
Building and maintaining relationships within the team and with key internal/external stakeholders
Previous experience of working in Credit Control / Debt Recovery
Proven track record of engaging effectively with business colleagues up to senior management level
Microsoft Office Applications - Excel in particular
Target driven environment
Accuracy is important Attention to detail
CICM student or CICM part qualified or Equivalent
Must have extensive experience in Credit Control / Debt Recovery
Dealing with clients over the phone
Must have good I.T skills especially with Excel
Professional, confidential and discreet
Good planning, organisation and people skills
Ability to work without constant supervision
Must be able to work in a pressurised environment
Proactive thinking
Capable of acting as first point of reference / contact for enquiries
Insurance or Financial Service knowledge preferred not essential
Oracle R12 (desired not essential)
Mercer specific bespoke systems - WebCAS (will not have used unless employed previously by the company)
Experience from Legal/ Financial Services /Insurance would be a bonus

123

Credit Controller Resume Examples & Samples

Advanced MS office
Experience in a data entry or systems administration role within a busy office environment
Highly numerate and accurate with strong attention to detail and excellent verbal and written skills
Able to interpret and investigate problems, apply common sense to the identification of solutions, and report clearly to senior management, IT and systems suppliers
Committed to the provision of excellent customer service and to meeting deadlines

124

Credit Controller Resume Examples & Samples

Validate the framework of required covenants in the ‘Covenant Manager’ tool, against executed credit agreements
To certify/validate the risk data integrity in risk systems, Atlas II, CAT, and CRF and provision in MIRO in conformity with credit decision and of risk data related to Guarantors and guarantee records
Monitoring of genuine excess or exceptions for both financing métiers products and for capital market products for corporates (based on control result of the Risk I2S team)
Monitoring of genuine excess or exceptions for financing lines to Bank/FI (GTS exposures excluded from this scope)
To regularly report and monitor any anomalies in legal documentation, collateral shortfall, late annual review overdue or breached covenants, underwriting, put option expiry, watchlist and doubtful assets
To alert Risk Corporate, Business Head and Management on any indication of drift of risk profile during the control missions
Contribute to successful delivery of systems and control reports enhancement with adequate UATs
Contribute to the reporting of all incidents according to the Incident Management System and direct contribution to BNPP operational permanent control framework
Promote and contribute to the implementation of a common culture and approach within ITO 3C, and promote individual initiative, autonomy and versatility

125

Credit Controller Resume Examples & Samples

Excellent communication skills, experienced & confident in a telephone based role
Good organisational & administrative skills
Office based experience within a corporate environment
Ideally some accounting exposure ie. Debits / credits / invoicing
Good Excel skillls

126

Credit Controller Resume Examples & Samples

Daily follow up on overdue debts by telephone and email
Assisting the Cash Team with allocation of payments
Work with customers to expand electronic invoicing and Direct Debit
Daily and month end AR reporting and account reconciliations
Working to strict monthly and annually collections targets (AOP)
Daily attendance update through Power Key tool
Handling of customer related documentation I.e. Letter of Credit and Bank Guarantees
Highlight to Management accounts that need credit reviews
Periodic reviews of customer’s payment performance highlighting deteriorating trends
Process refunds under management approval when necessary

127

Credit Controller Resume Examples & Samples

Maximise collections
Resolve account disputes to minimise aged debt debt and improve customer experience
Identify and escalate potentially high risk accounts

128

Credit Controller Resume Examples & Samples

Ensure the timely credit collections of all outstanding payments
Manage credit meetings with key stakeholders
Monitor credit limits of all outstanding accounts
Administer credit processes and policies for other departments in the hotel
Work with the Finance Manager to build effective working relationships with internal and external customers
Ensure the accuracy of all charges and credits to the various accounts
Follow up on all overdue accounts and send to debt collectors, as required
Manage all account queries and disputes
Maintain good communication and working relationships with all hotel areas and other homeworkers and be familiar with any Homeworking Policy
Work with the Account Receivable Supervisor to minimize fraud and error in Accounts Receivable
Monitor and ensure that the Credit Policy adopted by the hotel is thoroughly implemented
Relevant degree, in Finance/Accounting or related business discipline, from an academic institution
At least 3 years’ experience in a similar position in the hotel, leisure or retail sector
Previous experience in a high volume credit control function within a hotel environment
Computer literacy, with good Microsoft Word / Excel / PowerPoint skills
Ability to communicate firmly and clearly with internal and external customers
Previous experience as a Credit Controller

129

Credit Controller Resume Examples & Samples

Responsible for managing company receivables on regular basis with the aim to significantly reduce debtor days
To manage and maintain accounts receivable in accordance with BAHRAIN commercial terms and conditions
To work closely with the sales team to ensure effective decisions are made when it comes to releasing customer orders
To maintain the Dispute log of unresolved queried and disputed invoices/accounts and ensure that the disputes are managed effectively and escalate matters as set out in the companies policies and procedures
Ensure customer reconciliations and accounts are shared with sales and the General Manager prior to making commercial decisions
Demonstrate the right judgment that is within authority while releasing and holding orders
To participate with other Credit Controller(s) and the Regional Finance Director/General Manager in all aspects ensuring that credit terms are suitable for meeting BAHRAIN revenue objectives and the credit/collections policy
To create/set the credit limits as approved by BAHRAIN General Manager/Regional Finance Director, and provide assistance to them for periodic review of credit limits and ratings in line with current levels of trading and past experience
To notify BAHRAIN General Manager of any high risk or over trading customers and recommend appropriate action to be taken
To create and maintain informative entries in the credit diary for each account and provide the information requested by customers either directly or by liaison with other staff
For monthly Debt Meetings ensure that the most up to date information is available as per the Debt Meeting Check List
Work with internal and external customers for improvements in cash application, as well as collections and processing of credits
The role requires the following rreporting standards
Timeliness – information must be produced promptly in accordance with strict deadlines or within a reasonable timescale
Accuracy – all reports must be accurate and meaningful to finance and non-finance users
Professionalism – reporting needs to conform to the high standard of .xls and Axapta reporting
Completeness – routine reports and control checks should be consistent and documented using accurate and up to date checklists
Bachelor's Degree in Accounting/ CIMA or relevant qualification
Knowledge of accepted accounting practices and principles
Knowledge of economic principles
Knowledge of auditing practices and principles
Knowledge of applicable laws, codes and regulations
Knowledge and experience of related computer applications
5yrs experience in a similar role

130

Credit Controller / Collector Resume Examples & Samples

Ensure payments from customers are collected as per the approved credit terms
Collection of outstanding receivables
Reducethe overall outstanding days and amounts overdue collection
Review department goals & objectives and co-ordinate daily work activities of the department
Take on ad-hoc responsibilities for time to time / as assigned by CCM
Diploma in Business Administration or related discipline from a reputable university
Good knowledge of Microsoft Office especially Microsoft Excel
Must be knowledgeable and experienced in working on ERP packages
Fluency in English (Speaking & Writing) is a must. Arabic knowledge will be an added advantage
Possess valid UAE Driving License

131

Credit Controller Resume Examples & Samples

Ensure proper follow up on all outstanding debts and pursue collection for ML Freight Outstanding
Be the go-to person for ML staff for all OTC related matters
Maintain strict follow-up including audit trail on weekly top twenty outstanding report and ensure that outstanding stays within the global guidelines as per set KPIs
Ensure compliance to procedures laid out in order to strictly adhere to the corporate credit policy
Handle the credit process every year for new and old credit customers
Ensure to attend call from all internal & external customers and provide timely response of mail queries
Coordinating with different internal stakeholders and GSC for issues related to customers outstanding issues
Train and develop existing and new freight control staff to become proficient and skilled employees
Be prepared to assist and/or perform tasks/work other than described in this job description

132

Credit Controller Team Lead Resume Examples & Samples

All aspects of supervising and mentoring a team of 3 Credit Controllers for the Turner EMEA Regions
Regular ledger reviews with Credit Controllers and escalating issues to the OTC manager as appropriate
Work closely with Turner EMEA Sales teams to support sales for the business by providing a high level of Customer Service for all customers, with a particular focus on Key Accounts for the business
Effective management of the automated collection function, including Dunning letters and outsourcing to external Debt Collection Agents
Effective management of account/invoice disputes, both with internal and external customers so that disputes are resolved within agreed SLAs
As per collection strategies defined, escalation of debt and recommendations for account blocks where appropriate
Monthly reporting of debtors ageing and dispute management
Assist with KPIs and cash forecasting
Managing the withholding tax process and preparation of required tax documentation

133

Credit Controller Resume Examples & Samples

Relevant systems setup, analysis and reporting
Contacting debtors by phone, letter or conduct interviews face to face to identify reasons for non- payment
Establishment, developing and maintaining sound working relationship with customers
Payments monitoring against debtors invoices issued
Invoice control
Monthly statements in accordance with department policy

134

French Credit Controller Resume Examples & Samples

To obtain sufficient information to assess the creditworthiness of newly proposed and existing customers promptly, efficiently and cost-effectively, using information sources appropriate to the level of exposure and liaising where necessary with colleagues and management. To ensure that all clients meet the company’s requirements regarding the Table of Denials listing
To promote and develop the involvement of the credit control department in Segment Sales and marketing activities
Support the roll out of a new SAP AR platform for the CEE countries, replacing the current Oracle AR foundation and all other legacy acquired AR ledgers
Excellent customer services experience
Native in French, English, written and verbal is a must
Strong detail handling skills and Excel skills

135

Credit Controller Resume Examples & Samples

Controls
Actively manage and minimise days outstanding and credit risks
Maintain debtors below the targeted average of 32 days
Continuously manage debtors in 60,90 and 120 days, depending on their agreed payment terms
Minimise bad debts through ongoing controls processes
Implement and maintain the company's credit policies
Reconcile all accounts monthly, and follow up on payments
Obtain and capture pricing and advertising claims daily
Ensure the cost effective operation of the collection function
Ensuring effective administration within the current work scope
Ensure that the correct procedures are followed when opening new accounts
Prepare relevant weekly and monthly reports
Relationship Building
Conduct offsite visits to account customers, as required
Review and maintain customer credit limits and record annual customers agreement renewals
Resolve customer credit queries that have been escalated by the Customer Service Consultants
Grade 12 National Certificate with Exemption
Clear ITC and Police clearance
At least 5 years' experience in FMCG and related credit control experience
Previous experience in working with SAP is an advantage
Proficient in MS Office: Excel, Work, Outlook, PowerPoint
Credit Management 1- 4 completed

136

Credit Controller Resume Examples & Samples

1) Cash collection and dispute resolution by telephone, letter, e-mail, Credit Management Tool My DSO Manager and personal visit (subject to prior approval)
2) Facilitating initial bad debt provision proposals
3) Investigation and resolution of outstanding account balances
4) Assisting business units in the management of their debtors by attendance at monthly debt review meetings. (Travel required)
5) Monthly reporting to commercial and management teams
6) Initiating and monitoring legal actions with legal representative’s
7) Maintain records of chasing activity and disputes log
8) Managing accounts within the constraints of agreed credit limits. Blocking and subsequent release of orders/deliveries where applicable
9) Maintenance of accounts master records via in-house data validation tool

137

IBA Credit Controller Resume Examples & Samples

Management of the Group Credit Control Mailboxes ensuring all requests are responded to with our agreed SLA of 3 working days
Approve, log and process the weekly Commercial & Private Clients refunds via Cheque/BACS and communicating with the branch Account Executives where the refund is not available
Manage the uncashed cheque refund process and stop cheque requests
Cash transfers between Client accounts
Provide ad hoc reporting and analysis for Credit Control Management & the Retail business
Calculate and issue introducer commission payments on a monthly basis
Process all month end bad debt write offs and reporting values to the relevant Branch Directors, RMD’s and IBA Management
Ensure the Un-Reconciled Credit Report is worked and commented on to comply with SOX controls
Provide training and support to any new members of staff
Reception cover/incoming mail cover when required
Educated to GCSE standard or equivalent
MS Office Proficiency
Previous Administrative experience desirable
Excellent customer service focus and empathetic awareness
Can identify potential risk/issues and seek advice
Resilience when dealing with distressed customers
Multi-tasking and planning
Personal commitment and enthusiasm
Takes initiative when assisting team members
MS office proficiency

138

Credit Controller Resume Examples & Samples

Reviews aged debtor analysis and identifying problem accounts for a dedicated group of clients
Settles overdue accounts by way of email/fax/telephone contact and regular chasing by overdue reminder letters
Performs reconciliations of charges and credits outstanding on accounts in order to ensure client understands amounts owed
Timely responses to client requests for information, including special reports and invoice copies
Participate in monthly target setting and forecasting of cash receipts
Identify high risk clients and escalate as required for withdrawal of credit
Prepare & Review statement of accounts before sending to stakeholders
Maintains extensive database of various reports, reviews and reports adhering to the timelines
Prioritize the workload and clearly communicate problem areas before they escalate
Resolves customer complaints/issues related to receipts, and refunds
Share best practices within the department and bring out improvements in existing processes
Ensure audit requirements and internal controls are met
Responsible for the creation and maintenance of process desk procedures/manuals
Communicate effectively both in oral and written form
Strong in External and internal stake holder management
Understand various client expectations and be able to perform the activities in order to meet client expectations
Strong customer service attitude and willingness to help others with sense of urgency
Exhibits a positive and constructive attitude
Share Portfolio update with Supervisor on regular basis.(Review)
Drive for result – solution focused
Management of own work allocation and turnaround time
Share ideas for process improvement
Covering other team members’ workload during sickness & holidays
Effectively plans leaves
Bachelor’s Degree in Accounting, Finance or related field required
2-4 years’ experience in Billing, Collections and/or Accounts Receivable
Negotiation ability
Experience conducting research and solving complex problems
Strong verbal & written communication and co-ordination skills
Excellent command over MS office suite
Advanced Oracle Financials experience is a plus
Good problem solving and analytical skills
Positive thinking and Ability to solve complex problems and work under pressure
Able to change strategy and process in a fast moving environment
Drive vision into strategy and process

139

Credit Controller Resume Examples & Samples

Overall management of the cashiering function at all locations of India
Setting up effective control and clear guidelines for activities to be performed at the cashier desk and set up process for off-line location collections
Minimum 3 years of relevant experience in financial understanding and book keeping

140

Credit Controller Resume Examples & Samples

Contact customers by telephone, letter etc. regarding the collection of debt in accordance with the company policies and procedures
Record all action taken on an account utilising the Debt Management system, following up calls and actions as agreed with the customer
Work towards targets for cash collection to reduce outstanding debt exposure to the group
Reconciliation of accounts to ensure statements produced are accurate and cash/credit notes are posted to invoices as per the customers requirements. Work closely with cash allocations department
Deal with financial queries and disputes relating to invoicing. This will involve speaking to HSS depots and working with depot staff in order to resolved queries in a timely manner
Build strong relations with customers to ensure excellent customer service
Ability to identify potential problem accounts, recommending accounts to be placed on stop or legal
Represent the company and values (“HSSness”) of the business and portray a professional and businesslike image to all customers, potential customers and other people you meet in the course of your work
Ensure all locations are maintained to our 360◦ brand

141

Credit Controller Resume Examples & Samples

Collecting rent from the tenants in accordance with the legally binding Tenancy Agreement, and to take action when this is not observed
Recovery of Insurance payments made from the Rent Protection & Legal Expenses Insurance Policy, via Subrogation
Operates with a team of 9, using a 3 tier letter system, along with phone calls & emails
In the event matters should remain unresolved Credit Control will initiate Section 8 proceedings to evict and obtain Money Judgments against the non-paying tenants and any relevant Guarantors. In turn, Credit Control will seek to enforce any money Judgments obtained, to recover the entire amount of arrears and any legal expenses incurred
Credit Control will also seek to retrieve unpaid fees and over payments from landlords
Strong oral communication with an excellent telephone manner
Ability to deliver the highest standards of Customer Service
Adherence to processes and service standards
Reliable and Dependable
2+ Years previous experiance working as a Credit Controller

142

Credit Controller Resume Examples & Samples

Chasing overdue invoices by phone and in writing
Resolving any customer issues preventing payment by liaising with Service and Sales departments as needed
Experience in a finance department processing environment
Experience of telephone credit control
Familiarity with Letters of Credit and other export business processes
MFG Pro or a similar ERP system
Experienced user in Excel, and Word required. Advanced experience in Excel
Good telephone manner with excellent communication skills
Experience working positively and productively in a team environment. Highly collaborative
Flexibility: must be able to complete job responsibilities working with global time zone needs such as attending late night/early morning meetings by phone and/or web to meet global business needs:<5%

143

Credit Controller Resume Examples & Samples

Ability to quickly become proficient end user of Get Paid and SAP and Order management systems like Siebel and salesforce.com
Native in Russian, English, written and verbal is a must
Knows when to escalate appropriately when involved in a process chain

144

Credit Controller French Resume Examples & Samples

Planning skills
Ability to Travel if required as part of the role
Good knowledge PC software applications
Excellent English verbal and written communication skills
Relevant knowledge about Kenya will be an added advantage
Interactions: regularly interacts with senior management or executive levels on matters concerning credit control

145

Credit Controller Resume Examples & Samples

To assist in reducing all aspects of the Groups Credit Risk
Proactively chase external customers and escalate any concerns and risks to the Group Credit Managers
Develop effective relationships with internal and external customers, reporting lines, external bodies and colleagues across the organisation and provide assistance and support when required
Credit control experience is essential
Knowledge of End to End Sales, Delivery, Collection process
Excellent written and verbal skills
Familiarity with Microsoft applications such as word and excel
Persistent and results driven
Credit Management Qualification or a minimum of 2 years’ experience in a medium to large organisation would be an advantage

146

ev Credit Controller Resume Examples & Samples

Support the Group Credit Manager ensuring the function operates within the financial control and procedures set by the Group policies
Monitor and maintain the debtor days and % of overdue for debtor ledgers for specific companies within corporate targets
Support the Group Credit Manager by providing cost efficient, timely and accurate reports, ensuring compliance with all internal and external audit, tax and legal requirements
Proactively manage daily, weekly and monthly tasks as outlined in the Group Credit Management Team’s task list
Operate within the financial controls and procedures set by the Group at all times
Undertake ad-hoc assignments as may be required
To be an active member of the e2v Finance team
Experience of an ERP system – preferably SAP
Strong team player with a flexible and can-do approach
Manufacturing experience would be an advantage

147

Credit Controller Resume Examples & Samples

Processing receivable bank ledger
Handling incoming payment
Solving issues/claims in relation to incoming invoices
Analysing electronic data received and propose improvement for automation
Contact with internal/external customers
Other common activities related to accounts receivable, filing / scanning of documents debtors, debit performance
Posting of doubtfull customers accruals and bad debt provisions according to the credit guidelines and defined approval schedule
Releasing of block orders
Change & mainatin the risk categories
Customers monitoring
Identify outstanding invoices; dunning procedures, telephonic & email reminders
Create and maintain logbook on debtors
Handling and monitoring of doubtful debtors (Incl. financial processing ledger)
Ensure timely and corrective interest invoicing to customer
Ensure correct master data setting
Review of reports for debtors monitoring (internal and external)
Other common cash collection activities

148

Credit Controller Resume Examples & Samples

Overall responsibility for nominated aged debtor’s ledgers
Proactively chasing customers for payments in accordance with the credit terms of the invoice
Ensuring cash receipts are posted and allocated correctly
Responsibility for managing the credit check and customer credit approval process
Responsibility for monitoring customer account data and ensuring that changes are properly documented in the system
Responsibility for billing in the region, working in conjunction with the Order Entry team and the other members of the Credit Control team
Responsible for credit control month-end activity for the nominated ledgers in the region including billing, cash postings, account allocations and reconciling the aged debtor listing. It will also be required to participate in the rota for provision of late cover for month end closing on behalf of the Credit Control team
Documenting conversations with customers and current status of outstanding debts using the Collect system
Proactively escalating any issues to the credit control manager. Participate in monthly one-to-one ledger review for the nominated ledgers region with the credit control manager
Identifying efficiency and automation opportunities across all processes ensuring the systems are fully utilised
Minimum of 3 years relevant credit control experience
European language skills an advantage
Self-motivated, professional, confident and have a pro-active approach to their work
Good PC skills, in particular Excel
Ability to work to tight time scales and maintain a high level of accuracy
Strong ability to manage multiple tasks & prioritise time
LI-RA1

149

Lead Credit Controller Resume Examples & Samples

5+ years of Credit experience in Manufacturing industry
Large ERP system experience (SAP preferred)
Strong MS Excel
Tech Savvy
Ability to juggle and stay organized with a wide variety of responsibilities

150

Credit Controller Resume Examples & Samples

Ensure that all outstanding debts are pursued and collected in accordance with procedures and in line with performance and quality standards set out for the Order to Cash team
Responsible for defined sections of Kier Group’s Accounts Receivable ledger as part of FSSC Credit Control team
Ensure regular customer contact by phone, fax and email and dispatches system generated letters/statements to all debtors on a monthly basis
Maintain accurate and up to date customer details and record all details on the system
Seek out opportunities to improve process, procedures and controls
Work with Continuous Improvement Team to apply robotics to operational processing
Proficient in MS Office applications (particularly Excel)
Basic knowledge of principles, practices, regulations and procedures relating to Accounts Receivable function will be an advantage
Committed team player
Trustworthy and self-motivated
Understanding of basic accounting methods and accounts structures
Able to organise own workload and to reprioritise at short notice in order to meet deadlines
Good process analysis skills
Able to break down processes into their constituent parts, identify problems and suggest solutions

151

Booking Home Credit Controller Internal Resume Examples & Samples

Collect Open Invoices from Accommodation Partners in the assigned region
Provides scalable solutions which can be implemented to streamline processes
Cross functional Communication with both internal and external parties
Increase growth of company through improving cycle times like DSO, Cash, Allocation and Delivery of invoices
Thanks to these works, the Credit Controller will acquire an in-depth knowledge of Booking’s business and internal organization and will prepare him/her-self to a broader role
Key factors of success in this role are a good understanding of the business priorities, strong communication skills and, above all, the capacity to implement projects and reach the pre-set objectives
Pro-active, entrepreneurial, sense of responsibility and can work independently
Quick and resourceful, flexible, accurate, strong analytical skills and an eye for detail
Great face-to-face and telephone communication skills
Adapt to constant change
Public speaking skills
Team player, motivated and enjoys to work in e-travel and hospitality
Caring attitude
Great priority settings skills
Strong relationship building, and outgoing skills
Bachelor’s Degree in Finance, Hospitality, or Business related field
Knowledge of Hotel and Vacation Rental market

152

Credit Controller Resume Examples & Samples

Experience of credit control, preferably chasing consumer debt
Experience of chasing individual debtors by telephone, e-mail or by letter up to pre legal stage
Experience in handling difficult debtors on the telephone
Experience of investigating customer queries and answering customer correspondence
Experience of dealing with branch staff and other internal clients

153

Credit Controller Resume Examples & Samples

Coordinating and following through on collecting payments, payment plans, reducing over-dues, bad debt exposure, and other quantitative targets, by performing portfolio management activities for customer base of key accounts
Analyse and monitor delinquent account balances, including effective overdue control and follow-up program for all customer accounts that are late, overdue, potentially overdue, or potential written-off
Contacting clients with past due balances in the portfolio to obtain payment, payment commitment, and follow up on payment promises as well as broken promises
Perform customer account reconciliation including support to Infosys cash application team for clearing customer payments
Analysing, interpreting and reporting accounts information
Customer payment allocations and account reconciliations
Monthly customer reporting with age analysis
Maintaining customer relationships
Monitoring credit limits and customer account terms

154

Credit Controller Resume Examples & Samples

Managing rebate claims and reconciling the rebate ledger
Managing internal and external stakeholder relationships to resolve issues in a timely manner
Reviewing and approving or escalating sales orders for independent stores based upon account payment and credit risk
Ad hoc tasks that be assigned by Credit Manager
Experience working in SAP
Intermediate Excel skills (pivot tables, V&H lookup, formulas)
Ability to analyze and solve problems and work to strict deadlines

155

Credit Controller Resume Examples & Samples

Have previous credit control experience would be advantageous
Enjoy a vibrant, fast paced environment
Be a good team worker
Be able to work under pressure

156

Credit Controller Resume Examples & Samples

Please note this role is a 3 Month Fixed Term Contract **
Responsible for the collection of claims payment recoveries outstanding in accordance with business credit terms
Collection efforts to focus on early collection of funds outstanding to height success of recovery
Where feasible calls to occur to help achieve agreement for recovery
Monitor outstanding claims payment recoveries daily, reporting to operations management any potential areas for concern
Liaise with healthcare providers and customers where necessary to collect funds due and maintain excellent relationships during professional recovery outreach
Record and maintain accurate and detailed records on all recovery actions per payment recovery due
Report directly to operations and finance management daily, detailing recovery actions
Liaise with Legal Services as required to pursue outstanding premiums to a satisfactory conclusion
Highlight ideas for continuous process improvement through recommendations where trends or opportunities observed
3 years’ experience and proven track record in a Credit Control environment
Educated Higher Grade standard/College preferred
Strong negotiation and influencing skills
Excellent interpersonal skills with the ability to communicate clearly and concisely
Computer literate in Microsoft Office packages; strong proficiency in Excel
Ability to effectively prioritise

157

Credit Controller Oceania Resume Examples & Samples

Be a business partner with Partner Services team
Managing and Developing oneself
Ability to travel if required as part of the role
Facilitate and practice security and confidentiality of information
You already live in Singapore and do not require work pass sponsorship to work in Singapore
Kindly note that the working hours for this position is from 7:30am – 4:30pm*

158

Credit Controller Resume Examples & Samples

Day to day credit control for a designated group of customers
To communicate regularly with SDM, Commercial and Credit Control Manager on all matters relating to credit control
Ensuring correct administration of customer accounts
Day to day administration support e.g. copy invoices, statements etc…
Liaise with the Legal team and ensure the necessary actions take place in regard to unrecoverable debt
Excellent planning and organisational keys
Must be able to work well under pressure
Must be able to communicate effectively
Ability to work in a changing environment
Effective communicator
Essentially a team player, however, self-motivated with ability to work on own initiative
Strong customer service ethos
Competent user of Excel and familiar with windows based products
Experience with ERP system
Credit control experience preferred but not essential
Understanding of the Greene King business models

159

Credit Controller Indonesia Market Resume Examples & Samples

Strategic/Longer Term Contribution
Excellent communication and transversal management skills
Ability to recognize financial implications of business decisions and strategy
Excellent teamwork and interpersonal skills
English and Bahasa Indonesia; both verbal and written communication skills

160

Credit Controller Resume Examples & Samples

To monitor all outstanding accounts to ensure payments are made swiftly and in line with customer terms of credit
To note all outstanding accounts and investigate with the relevant departmental manager to ensure that there is no reason for non payment
To reconcile invoices paid and dispatch monthly customer statements
Follow up non payment either directly or through departmental manager and if non payment persists initiate actions in line with company policy to obtain payment
To reconcile payments against debt age analysis and produce monthly debt age analysis for inclusion in company reports
To ensure that all customer complaints are dealt with both speedily and effectively, and that any unresolved problems are referred to the job holders immediate supervisor
To ensure that within their area of operation all Company and Trade Associations policies, procedures and minimum standards are met and that all statutory requirements including trading standards, fire, health and safety are adhered to
Handle all internal and external customers and suppliers with courtesy

161

Credit Controller Resume Examples & Samples

Relationship Manager
Portfolio of clients
Own team
Own manager
Risk Team
Sales Team
Customers

162

Credit Controller Resume Examples & Samples

Competent handling of collections on a portfolio of around 1,200 live customers
Achieving collection campaign targets
Providing excellent customer service and building good relationships with clients
Accurate maintenance of up to date client/customer narrative, ensuring all calls made and received are logged
Portfolios monitored on a monthly basis and concerns highlighted where appropriate
Maintenance of bad debt levels ensuring personal collection targets is maintained
Competent handling of complaints, ensuring good outcomes and lessons learnt
Undertaking verification of sales ledger balances and verification of individual invoices
Ensuring debtor litigation is carried out to a high standard. Liaising with solicitors and clients regarding debtor litigation cases, ensuring costs are kept to a minimum
Build an excellent relationship with your clients
Work with internal departments to ensure client’s sales ledgers are in good order
Ensure prompt reporting to line management and Client Managers where issues of concern arise
Monitoring and promptly amending funding and credit limits in line with the security of our funding
Dealing with customer queries as appropriate
Performing any other duties as requested by your line management

163

Credit Controller Resume Examples & Samples

Undertake credit control activities by outbound collections, negotiation of payments within a target driven high transaction volume environment
Identify and proactively escalate high risk customers through CPC collection policy
Deliver timely and accurate processing of customer stop releases for customers that have reached their credit limit threshold
Deal with internal and external customers to resolve queries & complaints in line with required service standards
Exceeding departmental deliverables through individual & team KPI’s
Any other ad hoc duties both on own initiative and as required assist the accounts function
Proactively encourage customers to on-board to our e-invoice portal where applicable
Credit control experience desirable but not essential
Excellent negotiation skills with the ability to deliver collection performance targets
Self starter, target driven and result orientated
Experience gained within a high volume financial environment desirable
Educated to GCSE standard particularly Maths & English
Competent in word & excel
High level of attention to detail essential
Positive, can do attitude
Results orientated

164

Credit Controller Resume Examples & Samples

Chase outstanding premiums from Clients as per the Company Procedures
Produce and issues regular Statement of Accounts for clients
Record and maintain Client and Business records in line with Company Procedures
Escalate any issues with your designated Business Unit to your Team Leader within reasonable timescales
Constantly reviewing processes and making suggestions to enhance collections and operating methods
Assist Cash Postings with the resolution of unallocated cash, providing constructive feedback on issues which have resulted in mis-postings
Assist Account Executives/Handlers and Business Unit leaders with any queries they have with the collection process, offering support where required
Hold regular forums with Business Units to promptly raise or resolve any issues as they arise
Provide regular reporting to Business Units on aged debt, highlighting any potential bad debt risk/issues
Assist with IT system testing as-and-when required, such as implementation of a new system. Flag any identified issues to IT team promptly
Strong Business to Business Credit Control experience; and
Ability to deal with large volumes of data and complete large, complex reconciliations on Client accounts
Sound customer service skills
IT-literate and quick learner
Takes initiative, has a ‘can do’ attitude; and
Results driven, ability to work to targets

165

Credit Controller Resume Examples & Samples

Negotiate for the collection of overdue payments
Secure the repayment of due and overdue funds
Put in place repayment plans that balance the customer’s ability to repay and ongoing account management
Uphold the American Express brand image and customer loyalty through outstanding customer service
Work to the highest standards with a balanced delivery of both outstanding customer experience and shareholder value

166

Credit Controller Resume Examples & Samples

Fluent in German (written and verbal)
Preferably you would have previous credit control experience in a relationship management focused role (i.e. this not a telephone collection role as the focus is more towards managing/resolving queries and debit notes to ensure prompt payment)
Experiance of working in a high volume/high value transactional environment
Familiar with working in a financial accounting environment, complying with audit and policy requirements
Good working knowledge of Microsoft Office (e.g. Word and Excel).; and

167

Credit Controller Resume Examples & Samples

Assertiveness, consultative, facilitation and meetings management, influencing, presentation skills, negotiation and problem solving skills
Also required understanding of compliance, security awareness, and service delivery
Must be focused and results-oriented/achiever

168

Credit Controller Resume Examples & Samples

Maximise cash collections
Escalate issues appropriately
Apply cash from bank statements and cheques received daily

169

Credit Controller Resume Examples & Samples

Processing of cash receipts and matching to AR invoices
Processing of credit notes and manual invoices as required
Processing customer statements
Maintenance of commission’s information
Cash collection through active customer management (via customer services, agents or direct)
Setting of credit terms using information available, e.g. Graydons
Maintenance of customer accounts (accounts on hold)
Liaising with the Customer Services team & Sales team to resolve issues
To deliver objectives as agreed and outlined in the PDR process
Experience of working within a similar role
Ability to build strong and effective relationships with a broad range of individuals

170

Credit Controller Resume Examples & Samples

Controlling Own ledger
Collection of payments etc. in a timely manner
Collating final accounts
Dealing with disputed invoices
Knowledge of direct debit collection and creating repayments
Knowledge of returned direct debits
Dealing with email and telephone queries
Building excellent customers relations with tenants and BDMs
Ability to work well under pressure
Able to meet deadlines and performance targets
Experience in a medium/large company preferred

171

Credit Controller Resume Examples & Samples

Allocation of customer cash
Support those chasing due and overdue debt
Resolving customers’ invoice queries in a timely manner
Reviewing daily on-hold report, amending customer status as appropriate and communicating such to customer service department
Processing credit note requests in a timely manner and following up on queries
Sending of sales invoices, statements and Dunning letters
Monthly reporting on activity and outstanding debt
Liaising with non-Finance staff in both offices
Other ad-hoc duties as required
Highly organised / structured approach, with the ability to co-ordinate a large number tasks simultaneously
An interest in Finance generally
Proactive in identifying areas of improvement and working on own initiative
Highly pragmatic – ability to use process / structure appropriately to achieve high quality results in required timescales
Ability to quickly to identify the underlying root cause / principles of a situation
To work as part of a larger team and at times be prepared to take on work outside of the role as required helping the team meet deadlines
Comfortable working cross-functionally in areas outside own area of expertise
Excellent written and verbal communication skills and the ability to influence people at all levels within the business
Commercially astute
Ability to understand what customer’s value and to help to deliver profitable solutions
Candidates must be able to demonstrate a pre-existing right to travel within the EU. Documentary evidence will be requested at interview

172

Billings & Credit Controller Resume Examples & Samples

Regularly monitor pre-billing checks on the in house system (ECOS) to ensure billings are sent to clients in a timely manner and to terms of contract
Monitoring and highlighting any integration issues between the two systems (ECOS/AX) to ensure our core data is accurate
Accurate production and distribution of client billing including fees and barter billing
Accurate production and distribution of client credit notes including fees and barter billings
Timely and accurate processing of cash receipts
Timely and accurate reconciliations of all transactions and client accounts
Monthly client statement preparation and distribution
Continuous credit control and management of debtors to meet individual and company KPI’s
Continued maintenance of commentary for debtors reporting and analysis
Management of client relationship
Credit insurance management
Timely and accurate preparation of any ad-hoc management information requests
Completion to deadline of all month end close procedures
Continued improvement of processes

173

Credit Controller, West Resume Examples & Samples

Drive Past Due & DSO reductions for a zonewith Sales & key stakeholders for the portfolio to close open invoices & payment allocation issues
Ensure zonal compliance with Corporate and Local credit policies and other compliance requirements such as Trade Compliance, Sarbanes Oxley, etc
Participate & conduct zonal AR review calls/meetings for gaining traction on receivables & avoid bad debts
Identify disputes & expedite dispute resolution by escalating to respective stakeholders. Engage with Sales/Order Management/Warranty teams, as required for payment
Ensure compliance with Corporate and Local credit policies and other compliance requirements such as Trade Compliance, Sarbanes Oxley, etc

174

Credit Controller Resume Examples & Samples

To succeed at this job, you must have: Experience of working is a busy EMEA shared service center and experience of multi-currency accounts. Oracle Experience
It would be preferred if you have basic German but it is not essential
You must be fluent in English
We would like someone to join our team who is a strong interpersonal communicator and team-player who has excellent attention to detail and is proactive

175

Credit Controller Resume Examples & Samples

Ensure payment is received against company debts in a timely manner and banked at earliest convenience
Assess on a daily basis whether orders can be released for shipping
Monitor and report status of all payment queries, e.g.: POD’s, discounts, returns, w/offs, contra’s, etc. until closed with either payment or credit note
Input approved credit note requests onto sales ledger within 24 hours of receipt
Reconcile and control accounts relating to the Accounts Receivable Ledger and run month end reports in accordance with the month end timetable
Communicate problem accounts to account managers prior to putting on hold
Ensure new customers are established with appropriate credit terms and limits
Take appropriate action necessary to collect payment from customers who are in default of their Terms and Conditions
Ensure that all relevant procedures and control systems are followed
Ensure that a clean, tidy and hazard free work area is maintained at all times
Take responsibility for your own Health, Safety and Welfare and that of others - who may be affected by what you do, or fail to do - while complying with the Company’s Health and Safety Policies and Procedures
Educated to A Level or equivalent with appropriate Credit Control Certification
2-3 year’s previous experience in Credit Control
Has previous experience of ‘managing’ the sales ledger and taking ownership
High fluency in spoken and written English
Is computer literate, with a working knowledge of Word and Excel
Has knowledge of other accounting systems, preferably mainframe and ideally SAP
Has good literacy and numerical skills
Has good communication skills at all levels, with both internal and external customers
Has excellent telephone skills, and is able to liaise with both internal customers and suppliers in a courteous, confident and professional manner
Has the ability to work on his/her own initiative, prioritize and meet deadlines, while working under pressure
Always works in an organized, tidy and efficient manner
Achiever / finisher with ability to solve problems and come up with creative solutions
Is flexible and willing to ‘muck in’ and able to work effectively with his/her peers
Confident, polite and assertive with customers
Always conducts him/herself with integrity and confidentiality
Excellent timekeeping and attendance is expected of all job holders

176

Credit Controller Japan Market Resume Examples & Samples

Drive progress through simple and targeted action plans. Implement short term loops of progress and tackle the issues one by one at a high pace
Understanding of business practices and systems
English and Japanese verbal and written communication skills
Preferably 2 years’ experience in Finance or related field
Candidates already reside in Singapore

177

Credit Controller Resume Examples & Samples

Contact clients before balances become overdue to confirm payments
Responsible for ensuring that all outstanding balances are collected within the agreed payment terms
Contacting clients that are overdue on a persistent basis until payment has been received
Advise the Credit Manager of potential risks with clients defaulting on payments
Deal with client queries and respond in a timely manner
Work closely with the Operation Managers making them aware of any issues with payment and to request assistance when needed
Work closely with the billing team to ensure all queries are resolved. Reconciliation of key accounts may be necessary
Where required create legal pack to allow the Recovery team to initiate legal proceedings to ensure outstanding debts are bought to a satisfactory conclusion
Ensure all actions relating to credit control; calls/payment promises/disputes are recorded on the Collection tool (On Guard)
To be able to self manage expectations and targets set by Credit Manager
Proven experience within a Credit Control function
Computer literacy, proficient in the use of Microsoft Office (Outlook, Word, Excel)
Previous experience of working with Excel (inc Pivot Tables, Lookups & Macros)
Working with accounting systems and a knowledge of how the sales ledger functions
Well organised, with the ability to prioritise tasks to meet challenging targets and tight deadlines
Strong client focus and seeks to understand the commercial relationships
Good influencing skills particularly on the telephone
Good attention to detail and accuracy
Ability to work both on own initiative and as part of a team
Respect for confidentiality
Excellent negotiating skills
Able to use own initiative when making decisions

178

Credit Controller Resume Examples & Samples

High level of debt collection and credit control experience
Able to demonstrate sound communication skills, both verbal and written, and has the ability to converse at all levels within the organisation
High level of interpersonal and customer relation skills
Provide effective advice to all staff as it relates to activities associated with this role
Ability to meet business demands, deadlines, and timeframes as they arise
Analytical and problem solving abilities
Ability to make sound judgements based on business needs, objectives and principles
Proactively shares information and promotes effective teamwork principles
Ability to use appropriate office software systems to maximum efficiency
Ability to use Oracle AR module

179

Credit Controller Resume Examples & Samples

Calling our students and their guarantors to chase down outstanding debt
Taking payments from students, making sure their accounts are updated
Helping our students to manage debt by advising on and setting up payment plans
Training our operational teams to help them manage outstanding payments
Acting as an expert for our arrears process; being on hand to answer queries
Keep the business up to date on outstanding payments by producing regular reports
We`ve earned an award for "Investors in People - Gold", so you`ll be working for an employer who really cares about you and your career, where you can be your best
Take time to relax with 25 days` holiday
An annual bonus to reward you for all your hard work
Enjoy amazing discounts at certain restaurants, retailers and entertainment venues
And most importantly, you`ll be working within a fun, passionate and vibrant team

180

Credit Controller Resume Examples & Samples

Facilitate the timely delivery of invoices to all designated accounts / contacts on relevant ledgers
Build business relationships with internal and external clients
Maintain regular dialogue with clients
Maintain debtors levels in accordance with targets set by management
Accurately identify and assign cash allocations to the AR Transaction Reporting team to clear outstanding invoice items
Identify and raise client invoice / trade queries on bespoke client investigation monitoring application (TIS) in line with departmental procedure for KPI analysis
Produce and issue statements of account to clients from ICAP sales ledger accounting system
Assist clients in prioritising invoice payment in line with ICAP’s priorities
Escalate problems to management if the client is not in a position to settle balances quickly
Maintain and update client contact database
Provide the Credit Control Manager with first line of support to ensure adequate reporting and transparency of aged collection issues
Provide status of accounts to clients and meet with them to discuss initiatives to aid the client in the reconciliation and payment of invoices
Fulfil any additional / ad hoc duties as required to meet the needs of the business
Responsibility for ensuring that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility. It is your responsibility to ensure compliance with operational risk requirements (e.g. cultural behaviours, security policies and regulatory requirements)
Complete any mandatory training by the required deadlines
Act with integrity and due skill, care and diligence in carrying out your duties
Set and own relevant policies in accordance with the overarching framework set out by the Risk function
Delegate controls to the business and other functions with regards to their respective policies
Monitor implementation and performance of relevant controls across the firm
Provide subject matter expertise to support implementation of risk tools
Excellent technical accounting skills and thorough understanding of IFRS / FRS 101 / UK GAAP
Experience of Oracle Financials, Hyperion (HFM and Essbase) and IBM CDM
Skilled in Microsoft applications software (word, excel, powerpoint, outlook etc.)
A good understanding of financial markets is desirable
Understanding of Wholesale Financial Services
Manage small and large accounts
Build relationships internally and externally
Be able to communicate at all levels
Be able to hold regular meetings with finance manager to review debt level
Proactively escalating any customer issues before they arise
Taking initiative to find ways to reduce debt level
Reconcile customer accounts
Proven track record of bringing debt level down
Confident and hardworking who can achieve targets and deadlines
Ability to work on own initiative with strong organisational skills

181

Credit Controller Resume Examples & Samples

Detailed understanding of financial resources and good knowledge of composition and legal requirements
Detailed, practical knowledge of capital requirements under the standardised approach
Familiarity with all 3 Pillars
Good overall knowledge of capital requirements as they relate to IFPRU limited activity and limited licence investment firms
Strong understanding of financial statement concepts and principle
Skilled in Microsoft applications software (Word, Excel, PowerPoint, Outlook etc)
Qualified accountant
Demonstrate proven experience in the Finance Services industry

182

Credit Controller Resume Examples & Samples

Daily follow up on overdue debts by telephone and email envisaging DSO improvement
Ensure that credit limits are not exceeded outside the discretionary limit
Managing and controlling of the Accounts Receivables according to the debt collection procedure
Identify high risk accounts and take appropriate action
Processing and generating reminder emails and account statements
Investigating and resolving queries relating to non-payment of invoices
Working to strict monthly and annual collections targets (AOP)
Management of Blocked orders: release, reporting and communication towards business and customers alike
Periodic reviews of customer’s payment performance and credit facilities
Highlight to management changes on credit facilities and trading conditions
Ensuring that delinquent accounts are placed on hold for deliveries / services and business is informed accordingly
Work with customer master team on monitoring external financial data affecting our customers
Ensuring that all account settings are daily reviewed and maintained in cooperation with customer master team
Customer Master & Credit Master amendments
Build and provide business with Ad Hoc reports
Conducting business in a manner that promotes both internal and external customer satisfaction
Fluency in English is mandatory
Schedule: 15 - 23.30. Availability to work during Romanian legal holidays and for weekend back up at month end
Credit Control experience and SAP experience would be a plus
Empathy, team work ability, communication, business acumen etc

183

Credit Controller Resume Examples & Samples

Ensuring cash collection, overdue % & KPI targets are met on a monthly basis
Recording customer calls and disputes against a customer account within Oracle Advanced Collections
Monitoring & resolving disputes with internal and external customers
Assessing Credit Reports to process Credit Limit requests
A proven track record of working within fast-paced Credit Control environments
Possess the ability to liaise with multiple business functions (Media Agencies, Advertisers and Internal Sales) to ensure cash collections are accurately maintained
Customer Service skills:- ability to build rapport whilst maintaining professionalism
Experience of Oracle (or other integrated ERP software) systems
Analytical and Logical Thinker!
Planning and Organisational skills
Be Proactive:- ability to take one’s own initiative to resolve issues
Be Resilient:- possess the ability to work within pressurised environments
Be a problem solver:- ability to focus on providing solutions not problems
IT literate:- Experience of using MS Word, MS Excel and Gmail (and Google Drive)
Decisive Team Player
Highly customer-focused
Be a good multi-tasker
Ability to prioritise workloads in accordance to deadlines set by senior management

184

Credit Controller Resume Examples & Samples

Supporting the Head of working capital & team in Middle East to a very high standard of professional and process adherence
Take ownership of daily working capital update / report
Deliver against operational targets and business requirements, driving ‘right first time’ attitudes
Ensuring that billing processes are adhered to client requirements and billing instructions
Liaise with the responsible team and ensure all client billing is 100% accurate, to timetable and per individual client billing profiles
Monitoring Unbilled (WIP) campaigns on a regular basis, ensuring all activity is billed correctly when it is due
Analysis of unbilled and presentation to the Head of Working Capital - drivers, reason, ageing, client reason etc
Monthly reporting of Unbilled and Overdue debt – using the above analysis relevant Operating Companies Finance Departments to review, comment and agree any actions
Cash flow forecasting - Ensuring cash flow is forecast, reviewed and supplied to the Head of Working Capital
Monitoring Cash Allocation - Ensuring daily cash receipts are being posted on a regular basis to ensure the Debtor’s reports are up to date

185

Credit Controller Resume Examples & Samples

Conducting the first collection calls towards customers in a structured way (SAP worklist
Competent to approach customers via the first collection call
Familiar with the local country collection and payment culture
Native speaker of local country language
A vocational education with commercial orientation
At least one year of professional experience

186

Credit Controller Resume Examples & Samples

Ensuring customers make payments within their agreed payment terms, chasing payments if necessary, as per the company’s debt collection procedure
Chasing overdue invoices by telephone, email and letters within agreed timescales
Maintaining accurate records of all chasing activity
Identifing changes in payment patterns and proposing actions to avert indebtedness
Handling disputed bills and negotiating to bring payments within the agreed terms
Responding promptly and completely to both client and internal enquiries
Providing monthly and ad-hoc reporting as and when requested
Ensuring monthly processing deadlines are met as required
Developing a credit management capability within the practice

187

Credit Controller Split Resume Examples & Samples

Drive progress through simple and targeted action plans. Implement short term loops of progress (= tackle the issues one by one at a high pace)
Create a out of the box mind set to improve customer payment behaviour
Is the owner of Key Performance Indicators
Liaise with peers across the business to create successful roll outs in a way that matches the Booking values
Knowledge of both cultural and economic factors of specific collection market
Good knowledge of PC software applications
Excellent teamwork skills
Excellent English and Croatian verbal and written communication skills
1-2 years’ experience in credit controlling, accounting, customer service or related fields

188

Credit Controller Resume Examples & Samples

Responsible for German and Austrian Accounts
Contacting overdue accounts to arrange payment
Reviewing the credit status of customers
Posting and allocating cash receipts
Distributing customer statements and dunning letters
Resolving account queries and disputes
Providing support for audit requests
Collaborating with customer service and sales functions to ensure the highest level of customer satisfaction
Fluent business German
Ability to develop a good relationship with customers
Flexible approach to work and be comfortable working as part of a small team supporting other areas of the business
College degree or good relevant experience
Experience with SAP (or equivalent ERP system) preferred
Excellent communication skills and an attention to detail required
Proficiency with Microsoft Office

189

Credit Controller, Accounts Resume Examples & Samples

Update the sales ledger daily and allocate monies received
Reconcile the sales ledger on a monthly basis and produce reports to verify this
Develop and maintain strong relationships with management, keeping them informed of outstanding queries and any other issues that may arise
Check all documentation received and report any discrepancies to the relevant department manager
Follow up customers regularly to ensure prompt receipt of payment
Produce and distribute statements as necessary
Ensure customers adhere to credit control policy
Ensure all records and filing systems are maintained accurately
Work within legal requirements and company policy

190

Treasury & Credit Controller Resume Examples & Samples

Support analysing and evaluating clients’ financial (credit) profile and decisions on credit limits and collaterals as well as for monitoring issued and received collaterals. Perform regular follow-up
Preparation of daily, weekly and monthly account receivables reports towards management
Initiate daily payments at service provider
Monitoring of customer’s payment behavior and payment plans
Monitor the collection process in cooperation with the Sales departments and external parties
Effectively marinate communication channels with Commercial and Retail departments

191

Credit Controller Resume Examples & Samples

Is owner of Key Performance Indicators like DSO, % received cash, within 30 days, 60 days and 90 days
Managing and Developing Yourself
Technical knowledge of Collections software
English verbal and written communication skills
Preferably 3 years’ experience in Finance or related field
You live in Mumbai and do not require work pass sponsorship to work in India

192

Credit Controller Resume Examples & Samples

Minimise the cash collection gap between provision of service and the time when the cash is received into the bank account
Establish and maintain good relationships with customers
Ensure that all disputes or customer issues are followed up promptly with internal staff to ensure payments are not delayed - seek managerial help if actions not forthcoming
Ensure all accounts and records are kept up-to-date and cash/credits are properly allocated
Approve, set and monitor credit limits with customers based on credit agency information and/or in conjunction with group credit control
Provide sales with information/help as necessary to ensure that they are aware of credit limits, goods not sent, or services performed without due credit authorisation first
Liaise with sales people as necessary and/or from other sources (e.g. business sections in papers) to find out what is happening in the industry to head off any risks before they arise i.e. be business aware of what is going on
Ensure all customer records are kept up-to-date and is in line with company policy and DPA
Providing all reporting information as may be require by local management or group
Undertake any other activities that may be reasonably required in the furtherance of the company's business
Strong IT skills for communication, documentation and ensuring adequate record keeping
Experience of dealing with Customers
Working knowledge of VAT or local equivalent

193

Credit Controller Resume Examples & Samples

An opportunity has arisen for an experienced Credit Controller to primarily support our Media & Contents Business where you will be responsible for collecting payment from customers and monitoring customer exposure to minimize exposure to bad debt
The ideal candidate will have experience of working in a busy Credit Control team. You will also have experience of assessing credit reports to recommend customer limits and you will come from a target driven, customer facing environment
Possess the ability to liaise with multiple business functions to ensure cash collections are accurately maintained Customer Service skills:- ability to build rapport whilst maintaining professionalism
Experience with Oracle ERP or equivalent accounting systems
Excellent English written, verbal, communication, and interpersonal skills with a customer service focus

194

Credit Controller Resume Examples & Samples

Be the owner of Key Performance Indicators like Collection of Current invoices, DSO, % received cash, within 30 days, 60 days and 90 days
Be a business partner with Partner Service team
Create an out of the box mind set to improve customer payment behavior
Excellent verbal communication skills in native Chinese
Good time management and sense of prioritization
Ability to work independently as well as in a team
Experience in hospitality industry or E-commerce businesses
Experience with credit management
Working in invoicing or AR related for at least a year,
Working with SAP or ERP system for at least a year

195

Credit Controller Resume Examples & Samples

O Collect past dues, based on DSO and aging targets
Bachelor degree preferably in accounting or relevant Credit Control collections experience
Minimum of 3 years work experience in accounts receivable and/ or credit control
Fluency English
Fluency in Dutch
French and/or additional European language appreciated
Excellent language communication skills using both written and verbal methods
Prior experience communicating with internal and external customers with tact and professionalism
Used to working in busy, international environment where process still need to be further defined
Demonstrated ability to interpret credit reports
Experience with Microsoft packages, Excel, Word, Outlook

196

Credit Controller Resume Examples & Samples

Include collection calls and/or correspondence in a fast paced goal oriented collections department
Provide customer service regarding collection issues
Process customer refunds
Process and review account reconciliation, resolve client discrepancies and short payments
Accountable for reducing delinquency for assigned accounts
Work closely with the AR team and provide payment details
Enlist the efforts of sales and senior management when necessary to accelerate the collection process
Establish and maintain effective and cooperative working relationships with other areas of the Business ( customer ops, warehouse, commercial teams…etc)
Releasing goods in a timely manner
Chase according to processes in place
To collect cash in accordance to set targets
To achieve set DSO targets
Minimise % of overdue debt
Minimise bad debts

197

Credit Controller Resume Examples & Samples

Pro-active credit control - contacting customers by necessary means to pursue payment of outstanding invoices – both UK and international. Focus on minimising DSO
Collaborative outlook to the collection process, involving stakeholders where necessary to ensure efficient and timely payments
Responsible for monthly collections of approx. £12m-15m
Effective query management – ensuring queries are referred to the appropriate internal stakeholders, and dealt with in a timely manner
Preparing monthly short term cash forecast. Analysing and commenting on actual collections in comparison to the forecast
Preparation and attendance at monthly credit management meetings, providing up to date information on delinquent & queried debts
Prepare information to be included in management reports
Assisting with the identification of cash receipts and monitoring of unallocated payments
Sales ledger management – responsible for matching credit notes and keeping the ledger tidy
Undertaking credit checks on existing and prospective clients and interpreting the results
Preparing daily cash schedule outlining the current cash position for the Group
Creation of new accounts within the sales ledger
Other duties as directed
Previous credit control experience
Appreciation of the importance of cashflow to a business
Understanding of sales ledger
Ability to communicate effectively – written and verbal
Ability to manage time effectively and the ability to prioritise
Ability to work well within a team
Working knowledge of Excel
Minimum GCSE education or equivalent
International collections / Multicurrency experience
Credit reference agency reports – generation and interpretation
ICM qualifications or studying for

198

Credit Controller Resume Examples & Samples

Maintains extensive debtors ledger across multiple products and in different currencies
Assist in ensuring AR and Deferred Revenue reconciliations are completed in timely manner
Ensures debts are collected before they become overdue whilst ensuring older debts are collected as soon as possible
Handles queries and resolves problems efficiently for Credit Control & Billing
Assist in forensic analysis of aged items and on-account payments to ensure open-items are identified and closed out
Assists in the preparation of relevant reports to show outstanding debt for internal control purposes as well as for US reporting
Assists with the calculation of the quarterly bad debt provision

199

Eutc Credit Controller Resume Examples & Samples

Contact customers & internal Project Managers to assist in cash collection in a timely manner in order to meet cash targets
Working with customers and the Project management community to proactively prevent queries which may result in delayed cash collection
Maintain the aged debtors for UK & Germany and detailed records of client chasing activity
Produce and maintain the master debtor tracker report, aged debtor report, billings report, other adhoc hoc debtor related reports
Work together with the EUTC Working Capital Manager to produce the weekly direct cashflow forecast by providing input on receivables
Attend weekly debtor review meetings
Provided weekly updates to senior management on progress of cash collection

200

Credit Controller Thailand Market Resume Examples & Samples

Create a out of the box mind set to improve customer payment behavior
Ability to proactively drive the assigned projects and reach the preset objectives
Excellent English & Thaiverbal and written communication skills
You already live in Singapore

201

Credit Controller Resume Examples & Samples

Manage debt collection and overdue debt reduction per assigned account
Perform application of receipts against correct invoices to maintain accurate customer statements of account
Track and reduce unapplied and unidentified receipts
Perform receipt write offs for bank charges, foreign exchange, etc
Monitor paid invoices entitled for commission payments on a daily basis
Perform collection and allocation reconciliation by providing and updating account trackers, reviews, and reports
Participate in and perform special tasks and projects whenever needed

202

Credit Controller Resume Examples & Samples

Fluent in Swedish and English, written and spoken
Credit/Collections experience is desirable but not essential
Previous Call Centre experience desirable
Highly assertive
Able to use negotiation and relationship management skills to provide win-win outcomes
Ability to use judgmental decision making to drive customer loyalty and growth for the business
High degree of customer communication/sensitivity
Understanding financial workings, some knowledge is desirable
Highly competitive and motivated
Ability to deal with complex situations professionally
Comfortable managing several proprietary and non-proprietary interfaces and credit system platforms
Ability to learn wide variety of technical and business skills
Ability to “think on your feet”
Excellent interpersonal skills; communication (verbal & written)
Good sense for initiative

203

Credit Controller Resume Examples & Samples

Negotiation for and managing the collection of overdue payments across various control-levels for international markets and involving multiple currencies leveraging the corporate/client MOS model
Understanding customers financial arrangements and requirements using internal and external sources and data
Control-level high risk analysis
Secure repayment of overdue funds and avoid potential losses/write-offs
Resolve and prevent future recurrence by educating customer / Program Administrators on capabilities of the corporate product
Good attention to detail and ability to follow QMP6 Compliance regulations
Manage internal stakeholders namely GCP, GCP Risk and GMS
Review and submit financials for re-rating/re-underwriting
Ability to deal with difficult situations professionally
Ability to demonstrate analytical and conceptual thinking
Extensive relationship management skills
Clear grasp of market segmentation criteria and impact on case set-up/risk treatment logic
Understanding of how to review and submit financials for re-rating-re-underwriting
Good working knowledge of Microsoft packages such as Excel, Word. PowerPoint
Language skills – Fluent in Spanish, Swedish or Finnish would be an advantage

204

Credit Controller Resume Examples & Samples

Processing new account applications, assessing creditworthiness with tools such as Experian and setting of credit limits and payment terms
Build and maintain strong relationships with customers to collect overdue payments, manage their payment options and finding appropriate resolutions to their account queries
Review credit limits in line with changing risk and/or payment history and releasing, where relevant, customer orders and accounts on holds
Reconciling customer accounts by regularly allocating payments to reduce unallocated cash
Understand, analyse and report on the overall credit risk of their ledger
Using electronic invoicing platforms and dealing with proforma payments supported by the Finance Assistant
Measuring performance against KPIs and using problem solving techniques to proactively identify improvements to the way we operate
Collaborating effectively with internal teams and field based colleagues to maintain customer accounts and resolving outstanding queries
Strong sales ledger and credit control experience in a commercial environment
Understand what contributes to credit risk
Ability to communicate effectively with internal and external teams
Ability to deal with conflict
Ability to work well under pressure, remain calm and professional under pressure and demonstrate a results focussed approach

205

Credit Controller Resume Examples & Samples

IT skills (Property Management Systems are Tramps and Horizon)
Excellent organisation and time management skills
Good interpersonal, written and verbal communication skills
Ability to handle sensitive information in a confidential manner
Ability to work flexibly and on own initiative
Good knowledge of Microsoft Excel
Previous property experience an advantage though not essential

206

Credit Controller Resume Examples & Samples

Collect past dues, based on DSO and aging targets
Review and reconcile customer accounts
Recommend solutions to resolve customer account issues balancing the needs of collections with good customer service
Occasional visit to key customers where appropriate, liaise with sales teams
Release orders for shipping based on credit review
Responsible for statement and dunning letters for customers
Liaise with customer service team members
Lead and assist in changes in processes and procedures to maximize effectiveness and make the team world class
Fluency in Swedish
Finnish and/or additional Nordics language appreciated

207

Credit Controller Spain Resume Examples & Samples

Strong sense of ownership and accountability
Good understanding of management accounting and business processes
Profit share or bonus plan subject to the company annual results

208

Credit Controller Middle East Resume Examples & Samples

Available for occasional business travel
Reductions to several personal insurance packages due to our collective agreements
Numerous training, coaching and e-learning modules for long term job opportunities and development

209

Credit Controller France Resume Examples & Samples

Minimum of 2 years’ experience in an international commercial finance and/or credit control environment
Bachelor level in accounting, finance or equivalent through job experience
Proficiency in widely used Microsoft Office applications
Proficiency in all collection databases used within Elsevier
Result driven and tenacious
Competitive salary and a 13th month
Solid Pension Plan, with a choice between a collective pension plan an individual pension plan
You can participate in the convertible personnel bond scheme
Flexible working arrangements
Various social responsibility programs, channeling knowledge and strengths to help communities around the world improve education, science, health care and protect the environment

210

Credit Controller Resume Examples & Samples

Contact our key customers to make sure outstanding receivables are paid in time
Dispute management - in case of issues, work with the customer and internal departments to ensure that any issues are sorted out and solved in an adequate and timely manner
Apply incoming payments in the sub ledger / accounts reconciliations
Contribute to accurate receivables forecasting
Agree upon payment plans with customers
Status reporting to the Credit Manager
Manage a daily email work list with questions and requests from customers and colleagues
Create invoices, direct debit batches
Manage collection agency cases

211

Credit Controller Spanish Resume Examples & Samples

Support Booking.com BV with collecting Open Invoices
Cross functional Communication and collaboration
Assist with the improvement of cycle times like DSO, Cash allocation and Delivery of invoices
Drive progress through simple and targeted action plans. Implement short term loops of progress ( tackle the issues one by one at a high pace)
Assist Booking.com BV by being an owner of Key Performance Indicators like DSO, % received cash, within 30 days, 60 days and 90 days
Liaise with peers across the business to create successful roll outs
Quality improvement skills
Relevant knowledge about the United States will be an added advantage

212

Credit Controller Resume Examples & Samples

Telephone contact with customers to establish receipt of invoices
Objective: 40 productive client telephone contacts per day
Establishing payment dates for invoices issued
Taking details of any queried items from customers in sufficient detail to enable passing to query team/sales teams for resolution
Escalation of queries to query resolution team
Provision of copy invoices and supporting documents (timesheets) upon request from customers
Corresponding with customers by email in relation to payment/invoicing/query related matters
Maintaining records on IT systems of conversations with customers in relation to payment expectations and queried items
Issuing of customer statements
Seeking details of customer payments where funds received without adequate remittance advices
Instructing the payment allocation team with supporting remittance advices once received
Issuing of final demand letters in line with company notification policy to relevant sales team
Ensuring customer relationships maintained
Target oriented
Customer focussed
Strong verbal and written communicator
Time management
Ability to build rapport with others
Calm in pressurised environment
1 year credit control experience in B2B environment required
Experience within recruitment industry desirable
Experience using SAP desirable

213

Credit Controller Resume Examples & Samples

Proactively manage debt collection on assigned Portfolio of accounts using established guidelines, deadlines, and procedures
Agree payment plans with customers and ensure that they are adhered to
Resolve queries to facilitate payments from customers
Prioritise and manage a challenging workload whilst maintaining a high level of customer service and satisfaction
Liaise and communicate with internal departments as required in order to maintain an accurate position on customer accounts
Ensure that all prepared communications are accurately recorded/documented in a timely manner
Prepare and issue customer invoices and statements together with supporting documentation
Post receipts and journals e.g. withholding tax
Manage customer queries and resolve in a timely and professional manner
Manage and reconcile bank account designated for debtors receipts
Prepare all appropriate period closing reports and entries

214

Senior Credit Controller Resume Examples & Samples

Credit Control for key customers
Liaise with Operations and Sales re customer queries
Responsibility for debit notes relating to price/salary/marketing/compliance
Assist with production of monthly write off, processing of journal
Assist with bi annual review of limits
Credit Management related processes as requested by Credit Manager
Housekeeping of accounts
Adhoc credit assessing with Experian
Manual invoicing for landlord and shopfit charges
Issuing of payment plans and ensuring payments made as agreed
Experience in working in a commercial environment with ideally at least 1 years recent experience in Credit Control/Accounts Role
A lively out going character with a very proactive and challenging approach to problem solving and work in general
Should be very results driven
Preferable background in a wholesale/retail environment but not essential
Strong IT skills with exposure to Excel and a main stream accounting system, SAP would be preferable
| HUGO BOSS UK Ltd. | Finance & Controlling | Full-time | Job experience |
| United Kingdom | London, City of (GB-LND) | NW1 0DT | London | Nearest major city: London |

215

Credit Controller Resume Examples & Samples

Collection of SME debt by pre-emptive calls
Collection of aged debt by following the Dunning Cycle process
Encouraging customers to pay by payment method Direct Debit
Encouraging customers to pay to contractual terms
Responsible for updating customers’ accounts after every communication
Responsible for providing customers with information to enable payment
Responsible for the housekeeping of the accounts relating to contact details
Responsible for communicating queried debt as per the process
Responsible for ensuring Team KPI indicator targets are on or below the agreed targets as specified each month
Adhere to internal processes and risk management frameworks
Ensuring KPI targets are met
Collection of overdue debts
Ensuring payment terms are met
Understanding of the ‘Customer Payments and Bad Debts’ Continuous Improvement Process
Able to manage conflicting priorities
Previous knowledge of the energy industry is desirable
Awareness of wider Energy Solutions business is desirable
GCSE English Grade C (or equivalent)
GCSE Mathematics Grade C (or equivalent)
Ideally a period of practical experience of credit control and/or customer services, within a finance department
Preferable utility industry experience

216

Credit Controller Resume Examples & Samples

Reporting to the Credit Control Manager, this role will support the management of the sales ledger and cash allocation for the DX business units. The role is responsible for maximising cash collections and delivering reduced debtor days for the relevant companies, and improving and developing the current processes and procedures. This role will liaise with other departments to collate information to produce relevant and informative reports to the senior management team, and escalating payment issues to relevant senior management. The role will be responsible for monitoring debt exposures for the relevant company providing debtor risk management information and expertise across the group, minimising the group’s exposure to bad debt risk
Problem solving abilities; able to facilitate discussions
Able to identify and focus on key priorities
Strong numeric and analytical skills and providing particular attention to detail
Microsoft XP, (excel, word, email, access, powerpoint.)
Previous billing and Credit Control experience preferable

217

Credit Controller, North Resume Examples & Samples

Drive zonal collections of all Account Receivable invoices: Contact customers, Meet Customers regularly, follow up on payments for payment details and engage late payers to maximize collection efficiency, minimize past dues & DSO
Manage zonal LC & CAD document transactions & ensure timely collection through such channel. Liaise with Finance, Trade compliance & logistics for CAD, LC & COD transactions
Where appropriate recommend legal actions to team Lead Credit Control (SBU), in discussion with commercial organization of the SBU & business
Do customer account reconciliation: To assess true receivable position of the customer. Meet customers for account reconciliations for agreed balances
Promote a culture of continuous process improvement and collaborate actively with the OTC Operational Excellence team & Credit Excellence Team

218

Credit Controller South East Asia Market Resume Examples & Samples

Create Best Practice and share with Peers
Be a business partner with Hotels team
Ensure adherence to Company policies and applicable governmental regulations
English and Tagalog verbal and written communication skills
Preferably 1-3 years’ experience in Finance or related field
You currently reside in Singapore

219

PMC UK / SCA Credit Controller Resume Examples & Samples

Acting as first point of contact for assigned customers via phone / email / other methods of communication in relation to specific credit control issues/queries
Provide a prompt, efficient and courteous service at all times
Makes adjustments, handles queries and resolves problems within company guidelines and policies
Follow-up activities as required, including – issuing copy documents, completing query logging in SAP, updating system to log the queries and nature of query along with any actions
Participation in regular ledger reviews with Credit management team/SBU Mgt
Deliver consistent and professional level of service at all times
Answer / man credit control telephone number along with collection call agents at peak/holiday periods as required
Attend customer, zone / commercial meetings off site as required ensuring ability to present and participate as required
Perform other assigned tasks and duties as necessary to support the Credit Department
Other tasks as requested by line manager
Good verbal / written communication skills
Ability to communicate with non UK customers and European PPG teams, taking account of cultural and language differences
Ability to identify and act on issues as they arise in a timely manner
System experience desirable – SAP, AS400,
Previous credit/ Collection experience essential

220

Credit Controller France Resume Examples & Samples

We are looking for a candidate for the position of Credit Controller
It is offered on local terms and conditions. Location: Exeter, UK
We offer a challenging job in a fast growing environment that is driven by continuous developments and improvements, in which you can play an important role
As per Credit management engagement model and collection treatment plans
To anticipate developments and to identify accounts that require special attention and act decisively to resolve difficulties, disputes and consulting management where appropriate
To assist with the design and production of SOX reports and Revenue provision reports for management. To assist with special projects as and when required
Drive continuous improvements in terms of DSO, resolving Incomplete cash/unapplied receipts, aged >180 days debt and aged >180 days credit notes
Native French speaker
All round solid international Credit Management experience essential and a must

221

Credit Controller Resume Examples & Samples

Drive improvements in credit management together with head of credit management
Comprehensive communication with customer and sales organization abroad
Responsible for financial and accounting analysis
Responsible for credit evaluation and risk assessment
Responsible for credit- and payment follow up
Ad hoc tasks and analysis
Master's degree preferably within Finance or law
Work experience from legal department or similar is an advantage
Minimum 3-4 years of relevant experience
Good command of Microsoft Office tools (Excel, Power Point, Word)
Fluency in English (oral and written)
Structured with analytical skills
Good co-operation abilities
Proactive and solution oriented
Strong ethical awareness and integrity

222

Credit Controller Resume Examples & Samples

Able to establish and maintain good relationships with both clients and internal staff
Must be IT literate, and should have a good working knowledge of Word and Excel
Knowledge of Microsoft Dynamics GP a distinct advantage
Self-motivated, with good organisational skills to ensure that all tasks are completed accurately
Confident to handle any difficult clients in an appropriate professional manner

223

UK Credit Controller PPG Industries Resume Examples & Samples

Work with minimal supervision on collection of overdue accounts
Regular customer contact – including proactive chasing of debt to highlight any potential issues which may lead to non-payment via email, phone, fax etc
Maintain accurate and up to date customer details and account records
Follow-up activities as required, including – issuing copy documents, completing query logging in Oracle, updating system to log the queries and nature of query along with any actions
Ascertain / log and progress queries in relation to relevant PPG departments (eg. Customer Services, Technical and Commercial teams)
Liaison with CBO in relation to held orders and credit limits
Participate in Dunning / Legal process ensuring accounts are put on stop and sent legal in timely manner to ensure minimisation of customer risk
Review aged items and propose Bad debt write offs as required
Attend Customer Calls, and commercial management calls, along with attendance at other UK sites as required
Participate in process improvement workshops and initiatives as required
Ability to meet tight deadlines
Ability to work independently and manage conflicting demands
Helpful, professional approach to Customer service / Collections
Excel, Powerpoint, Word and Outlook advanced skills essential
Ability to prioritise workload ensuring collection targets and month end adhered to
Good listening, organisational and problem solving skills
System experience desirable – Oracle,
Presentation skills essential

224

Credit Controller Resume Examples & Samples

At least secondary education
Extensive Credit Control background with a track record of success in a similar organisation
Proven experience of chasing large value invoices and oversees customers
Enthusiastic & confident in dealing with customers & building strong client relationships
Keen attention to detail & proactively resolving invoice queries & delays to payment
Ability to work on their own without close supervision
At least intermediate level of English (daily use and communication with native speakers)
Strong teamwork, organizational, oral and written communication skills
A strong knowledge of Excel

225

Credit Controller Resume Examples & Samples

Proactive collection of cash from overdue debtors
Conduct credit analysis on customers
Issue customer statements and dunning letters
Resolve customers' queries around outstanding invoices
Review provisions for bad debt
Escalate accounts where appropriate to litigation
Support the team and department in the delivery of team and company objectives
Involve in audit queries
Ad hoc requests from Supervisor
Deliver service in line with agreed controls, policies and procedures

226

Senior Credit Controller Resume Examples & Samples

Responsible for larger defined sections of Kier Group’s Accounts Receivable ledger as part of FSSC Credit Control team
Pro-active debt management to ensure lowest available aged debt on Accounts Receivable Ledger
Support to Credit Controllers on a day2day basis, taking strain away from Credit Control Manager
Ensure regular updates with both internal Commercial and Operations customers to ensure client relations are maintained
Investigate enquiries and queries from customers, escalating internally when required
Process credit/debit card payments from debtors, complying with relevant policies, procedures and legislative requirements
Ensure that all documents and paperwork are provided and are promptly and accurately filed
Undertake any necessary training associated with the duties of the post and participate in training and development procedures
Other reasonable duties as and when required
GCSE (or equivalent) in Mathematics and English Language
Have used ERP systems before (Oracle would be preference but SAP experience acceptable)
2 years+ strong knowledge of principles, practices, regulations and procedures relating to Order to Cash / Accounts Receivable function will be an advantage
Ability to operate in a service driven culture, continuously challenging and seeking to be better
Good communication and presentation skills
Good customer service skillset, going above and beyond the call of duty where necessary
Committed team player who is trustworthy and self-motivated
Strong organisation and time management skills
Good, solid understanding of basic accounting methods and accounts structures
High level of inputting accuracy
Good process analysis skills which can impact positively on efficiency and effectiveness
Knowledge of Kier systems, processes and workflow technology helpful but not essential

227

Credit Controller Resume Examples & Samples

Monitor and maintain the debtor days and % of overdue for debtor ledgers for companies 2000 and 3200 within corporate targets
Proactively chase external customers and escalate any concerns and risks directly to the Business Unit Managers / Sales Leads and the Group Credit Managers
Credit Management Qualification or a minimum of 2 years Credit Control experience in a medium to

228

Credit Controller Resume Examples & Samples

Maintain records of debtor payment performance and issue payment reminders to poor payers
Chase arrears on behalf of clients in accordance with clients’ debt recovery policies for the methods and timescales to be employed in escalating recoveries
Keep surveyors responsible for clients and tenants informed of progress in collecting arrears
Agree all escalation steps to recover debts with the surveyor responsible prior to initiating action
Maintain records of agreed repayment plans and ensure such plans are approved by the surveyor and/or client as appropriate
Track repayments against agreed payment plans and notify surveyors and client accountants of any default
Instruct solicitors and/or bailiffs to recover outstanding sums in accordance with client instructions and agreed with the surveyor responsible
Record details of conversations and actions agreed with tenants to clear outstanding arrears
Provide information to support preparation of monthly credit control reports and aged debtor analyses
Ensure that all tenant queries are actioned within 24 hours, liaising with surveyors and client accountants as required
Report any tenant disputes and/or complaints to the surveyor and client accountant responsible
Reconcile tenant statements / aged debtor reports
Provide tenants with copies of any missing documentation
Assist in the allocation of cash receipts at peak periods
Contribute to the identification of unallocated cash
Adhere to all agreed procedures and controls
Participate in the company’s performance management programme, adhering to and promoting internal performance standards

229

Credit Controller Resume Examples & Samples

Strong Credit Control experience within a corporate environment
Excellent written & verbal communication skills
Reconciliation experience

230

Credit Controller Resume Examples & Samples

Collection experience in a B2B environment
Multiple language skills
Proactive approach to the application of duties
Good letter writing skills
Oracle Financials operating system experience – preferable
Good working knowledge of Microsoft Excel

231

Credit Controller Resume Examples & Samples

Make collection calls and be proactive in increasing the number of accounts that pay by Direct Debit, where applicable
Act as an advisor towards Sales to identify opportunities for more revenue without increasing risk
Communicate with hotels in various countries as required and bring new and innovative ideas how to collect unpaid invoices while maintaining a great business relationship
Work well with other departments within the organization and maintaining strong relationship with internal and external business partners
Identify process improvements and guide the test & learn to initiate, monitor, report and follow-up on improvements
Analyze and follow up on customer questions and disputed invoices,
Enhance payment behavior of hotels
Complete ad hoc projects when required in line with business policy and procedures
Business level communication in a Nordic language and English
Ready to work in a fast changing environment
Working knowledge of Microsoft Office
Financial background is a plus
Detail-oriented, organized, efficient and ability to multi-task
Excellent problem-solving, analytical and mathematical skills
Positive attitude, goal-oriented, and ability to work with minimal supervision
Excellent verbal and Written communication skills
Dependable, flexible, and ability to work in a fast paced, changing environment
Knowledge of Sidetrade/Salesforce is a plus

232

Credit Controller Resume Examples & Samples

Assist with the development of policies and procedures for credit application processes and the maintenance of credit for less complex Dimension Data client accounts
Be responsible for the payments of all creditors’ accounts
Deal with payment and all credit related queries received from internal and external clients and ensure the escalation of more complex queries to the Credit Manager
Ensure overdue accounts are collected and ensure clients are appropriately advised regarding payment terms
Assist with the collation and distribution of credit reports relevant to the business

233

Credit Controller Resume Examples & Samples

Strong knowledge of Thomson Reuters business,products and services
Ability to deal with professional client base and complex customer issues with limited supervision
Strong negotiation skills with the ability to exercise good judgement

234

Credit Controller Resume Examples & Samples

Cash collection from corporate clients on a defined book of business
Collection activities include investigating delinquent accounts, analyzes account
Chairs conference calls/meetings with business stakeholders to discuss action plans on delinquent debts
Work closely with clients, some of which are Fortune 500 Companies, and Thomson Reuters internal staff to resolve client disputes and follow through to satisfactory resolution which results in payment of invoices
Manage the decision process on disconnecting customers when payments cannot be negotiated
Manage complicated cash application issues
Monitor & analyze collection trends & identify debt issues at an early stage for resolution
Aid Regional Credit Managers in compilation of monthly credit control reporting
Ensure actions from monthly business unit debt provisioning meetings are followed-up
Ensure accounting for bad debts & provisioning comply with accounting standards
Build effective relations with EBO-OTC. Liaise with Finance to ensure thorough financial analyses of the viability of commercial propositions
Help regional implementation of Credit Control Global strategy & country adherence
Diligently ensure attention to detail in overall collections and communications to partners and stakeholders
Drive customer satisfaction and financial results as they relate to DSO, Provision and revenue
Educated in Finance or accounting sectors
Aside from Bahasa Indonesia, should also be competent in English both written and oral
Microsoft Excel Spreadsheet skills to intermediate level
Experience dealing credit and collection and dealing with corporate customers with 5 years experience
Experience in the use of integrated and computerised financial/accounting systems ie Getpaid & SAP
Effective telephone skills in dealing with a wide range of clients
Pro-active, methodical with ability to work both independently and within a team structure
Excellent attention to detail and ability to prioritise in order to achieve set objectives
Effective communicator at all levels and very good interpersonal skills
A proactive approach to duties, continually looking at ways to improve efficiencies and systems
Experience of working towards deadlines with the ability to effectively prioritise and manage workload
Active listener, awareness of others with clear persuasion and negation techniques

235

Credit Controller Resume Examples & Samples

To accurately process pricing adjustments, payments, credit notes and journals
To effectively prioritise and manage our customer contact work flow for phone calls and dunning letters
To progress all invoice queries with internal and external customers via email/workflow/phone and within set SLAs
To take ownership of the root cause of invoice queries by supporting and engaging with stakeholders to identify and implement solutions
To reconcile customer statements to ensure accounts accurately reflect monies owed by our customers
To embrace new initiatives, positively supporting the department in change and innovation
Continually support and contribute to the team achieving a world class status
Experience in processing of invoices, payments and credit notes in a high volume, target driven, professional and highly customer focused environment
Good understanding of basic accounting and VAT principles
Experience in assisting with identifying root causes for invoice queries
Working knowledge of multicurrency ERP systems preferably SAP
Very strong team player, with the drive and flexibility to support others in the team

236

Credit Controller Resume Examples & Samples

Proactive cash collection
Handle daily order release
Handle customer queries and drive issue resolution (e.g. price, delivery issues)
Manage relationship with customers, with the market (account managers, credit risk manager, Finance manager) and internally (e.g. customer service team, supply team, warehouse)
Manage credit risk (monitor payment behaviour of customers and propose credit limit changes)
Manage customer ledger (up-to-date information about overdue items) according KPI’s(RC, texting, reconciliation)
Continuously look for process improvements to drive customer satisfaction and raise service efficiency
Maintain customer documentation/process documentation
Reporting (daily, weekly and monthly reports)
Continuously improve the credit control/A&P/customer spend process
Actively promote the CARM/Control agenda
Manage issue resolution for respective sales organisation(s)
Continuously support system and process improvement initiatives
Give input to cash forecasting
Support OTC supporting functions and processing activities (billing, clearing, customer spend processing)
Ensure invoices are created on a timely manner, RFT
Ensure all SAP documents are billed and delivered to customers
Resolve all interface and EDI related issues
Input to internal/external audits
Adhere to controls/compliance environment
University or College degree and/or 1-2 years relevant experience
Speaks English fluently
Has some financial knowledge or willingness to learn financial transactions
Has strong interpersonal and communication skills
Is enthusiastic to solve problems
Is a good team player but able to work individually
Solid PC literacy, strong Excel skills required (SAP knowledge is an advantage)
Is self-confident, accurate and pays attention to details

237

Credit Controller Resume Examples & Samples

Debtor’s Ledger Accountability
Maintain Debtors Ledger to ensure payments are received in line with company trading terms
Achieve cash collection targets
Achieve aged debt targets
Ensure customer disputes followed up and resolved within acceptable timeframe
Ensure internal and external customer account queries are resolved within acceptable timeframes
Conduct credit checks on new accounts as required and ensure new accounts are opened within the agreed timelines
Ensure all inbound communication from internal and external stakeholders are addressed in a timely manner
Manage and action held orders daily within company deadlines
Review and action un-posted cash and credits weekly
Assist the AR team in maintaining customer master data
Any other accounts receivable related task as requested by your Manager
Previous experience in similar position
Ability to take full ownership of a debtors Ledger
Ability to work within a fast paced, high volume department
Ability to construct and discuss a position with management
Being proactive and the ability to see an action through

238

Credit Controller Resume Examples & Samples

Undertake credit control activities by outbound collections to ensure the smooth running of their accounts, negotiation of payments within a target driven high transaction volume environment
Managing and responding to emails daily
Taking high volumes of incoming external and internal calls
Developing a good understanding and relationship with all customers
Previous experience within a Contact Centre or Credit Control/Collections role desirable
Competent in outlook, word & excel
Excellent Telephone manner
Ability to work in a high pressure environment

239

Credit Controller Resume Examples & Samples

Collections or customer service environment experience
Demonstrable experience of delivering effective customer responses
Customer Service experience
PC Literacy, including Microsoft Office products
Analytical skills to reconcile accounts and prepare detailed statements

240

Accounts Receivable / Credit Controller Resume Examples & Samples

Assist the Credit Team to ensure the accuracy of all charges and credits to the various accounts
Follow up on all overdue accounts
Support in the management of all account queries and disputes
Ability to communicate firmly and clearly with customers
Ability to develop strong relationships
Previous experience within a Credit Control department

241

Credit Controller German Resume Examples & Samples

Fluency in German and English is a must
Excellent communication & interpersonal skills (in all levels of business)
Strong negotiating skills – Able to negotiate assertively when required
Proficient in Excel
Knowledge of SAP is a plus

242

Credit Controller Resume Examples & Samples

Assist in evaluating risk, setting credit limits and monitoring customer's financial condition and negotiating appropriate payment terms
Reconciliation of customer accounts for area of responsibility
Collection of overdue sales invoices
Manage monthly communication to distributors of account activity and balancing payments due
Reviews the application of receipts, researches and identifies unapplied cash
Prepare weekly and monthly reports on overdue accounts. Report on and develop KPI's
Work in close cooperation with Customer Service, Sales and the Accounts receivable team
Performs administrative tasks such as filing account statements, dunning letters, copying invoices, etc
Reviews customers credit holds and releasing orders while implementing the credit policy
Preparation & Review of letter of credit documents to determine compliance with international standards
Verifies terms of credit, such as amount, insurance coverage, and shipping conditions to determine compliance with established standards
Performs other related tasks as required
Education equivalent to a third level qualification in a business related field
A minimum of five years of collection & Letter of Credit experience - knowledge of the EEMEA region
A broad knowledge of accounting and financial control principles and their business applications
Excellent negotiation, Prioritization / Organizational skills and Relationship management skills
Ability to track and complete collections management activities
Strong communication skills, both oral and written, in English (other languages an advantage)
Knowledge of legal recovery processes and financing options -- letter of credit, bank guarantees
Ability to work effectively under pressure to meet deadlines
Confident and credible individual who can work unsupervised using their own initiative
Change management and process improvement experience
Strong computer and analytical skills, including proficiency in Microsoft Office applications, especially Excel and other applicable software programs

243

Senior Credit Controller Resume Examples & Samples

Languages required: English and BM
3-6 years of credit control experience is required
Computer literature and well versed in Microsoft office (Words & Excel)
A self-starter with quality of a team player yet is able to work independently
Committed, able to work under pressure with good time management
Good communication, interpersonal and analytical skill

244

Credit Controller Resume Examples & Samples

To contribute to the success of the business by ensuring payments are received on time, eliminating overdues by resolving queries promptly and avoiding bad debts by diligent and prudent application of Dyson credit policies
Cultivate and maintain good working relationships with internal and external customers
Employ company credit policy/procedures to maximise the successful collection of all debts by due dates (this will focus on telephone collection techniques but also utilise e-mail and dunning letters)
Develop contacts with customers to facilitate the prompt settlement of debt and the effective resolution of queries
Ensure credit insurance rules are applied and adhered to, restricting/stopping supplies as appropriate, e.g. where debts are overdue or where other adverse factors are known
Hold regular review meetings with sales managers (all divisions), discussing the status of their accounts and agreeing a strategy/enlisting their support to resolve issues
Carry out the management, reconciliation and allocation of all credit accounts in SAP
Participate in the completion of weekly/monthly debtor reports (e.g. cashflow report, overdue items list, etc.) to facilitate management reporting requirements and support ledger control mechanisms
Assist in the evolution of existing processes and procedures, and also the development and implementation of new ones
To be proactive in the identification of SAP/procedural issues. Participate in the formulation and delivery of enhancements to working practices/systems to eliminate the re-occurrence of such matters
Preferably you will have a minimum of 2 years previous credit control experience in a relationship management focused role (i.e. this not a telephone collection role as the focus is more towards managing/resolving queries and debit notes to ensure prompt payment)
Capable of working in a high value transactional environment
Excellent ‘customer facing’ skills
Team player but also able to work unsupervised using own initiative
Drive for results

245

Credit Controller Resume Examples & Samples

Chasing aged debt by phone and email
Raising of credit memos and adjustments
Cash application
Assisting with the monthly billing process
Cashflow forecasting
Full ownership of the accounts receivable function
Proven experience in similar role, need to get stuck in from the get go
Media experience desirable
Good knowledge of excel
ICM qualifications
Must be fluent in French and/or German

246

Credit Controller Resume Examples & Samples

BA in Accounting or Finance, MBA &/or professional certificate are plus
Two to Three Years in Credit Controlling
Fluent in English is a must, French is a plus
Coming from Complex Company &/or Multinational

247

Apprentice Credit Controller Resume Examples & Samples

Experience of working within a fast moving customer focused environment
Strong Business Analysis skills: Evidence of strong skills to understand business requirements and translate them into functional specifications. The ability to work accurately and quickly under time pressure
Have a proactive attitude and strong attention to detail and a meticulous approach to all tasks
Successful experience of managing multiple tasks: Evidence of managing and prioritizing tasks and small projects with methodology to reach demanding deadlines
Exceptional communication skills are a necessity. Effective verbal and written communication is extremely important
Effective interpersonal skills are a pre-requisite. This role requires the individual to develop close working relationships quickly
Process driven: The successful individual must be able to work within strict guidelines and have excellent attention to detail

248

Senior Credit Controller Resume Examples & Samples

Operate all established collection procedures using initiative, imagination and flexibility to achieve targeted expectations/results while promoting customer good will
PERSON SPECIFICATION - REQUIRED SKILLS AND EDUCATION
All round solid international Credit Management experience essential and a must. Ability to assess a credit risk of potential and existing clients
Ability to quickly become proficient end user of Get Paid, 1S, SAP, CRM systems
Russian, English, written and verbal is a must. Effective verbal and written communication skills
Ability to understand customer and revenue impact with credit control related activities
Master Degree in Finance / Economics

249

Dp-credit Controller Resume Examples & Samples

Responsible for credit control of all sales ledger accounts, dealing with customer queries and recovering outstanding monies, liaising with Legal and Materials Handling
Responsible for maintenance of sales ledger, allocation of payments and resolving mismatch queries
Review and monitor customer credit limits
Support to Commercial Services, Accounts Payable and Systems and Control teams
Provide leadership and direction to junior members of staff and active support to peers and senior management
Significant attention to detail
Self-motivated and confident
Good level MS Office skills, especially Excel, PowerPoint and Word
Ability to work under pressure and make logical and consistent decisions
Previous experience working in Credit Control environment essential
Be in accordance with the HEAT values

250

Credit Controller X-leeds Resume Examples & Samples

Reconciliation, resolution and collection of aged debt, including accounts that require monitoring as a result of continued non payment (high risk accounts)
Responsible for the management of customer payment points and the housekeeping of the accounts
Follow the disconnection and legal process for non-paying customers
Follow the 7 day letter process for overdue debt customers
Focus on the collection of all types of debt which includes interest charges, transportation, reconciliation and other specific item invoices. and types of customer (OOC, SME)
Responsibility for managing and resolving customer accounts with unallocated payments within given internal SLAs
Responsible for ensuring Team KPI indicators targets are on or below the agreed targets as specified each month
Responsible for managing a portfolio of customers which includes resolving disputes
Maintaining overdue debtor days below given targets
Ensuring unallocated credits are kept to a minimum
Ensuring payment terms are met on your allocated accounts
Assist with the external assistance process relating to both gas and electricity customers, which includes the removal of meters and disconnection process
To cover other roles in the team during holidays and absenteeism
To assist with any specific team projects
Proven ability to produce accurate work under tight deadlines
Microsoft Office proficient
Verbal reasoning
Awareness of wider ENGIE business is desirable
Ideally a period of practical experience of credit control and/or customer services,within a finance department

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