Technical Services Manager Job Description
Technical Services Manager Duties & Responsibilities
To write an effective technical services manager job description, begin by listing detailed duties, responsibilities and expectations. We have included technical services manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Technical Services Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Technical Services Manager
List any licenses or certifications required by the position: PMP, ITIL, DOT, RCRA, ASE, PMI, BRC, PMBOK, ISO, NICET
Education for Technical Services Manager
Typically a job would require a certain level of education.
Employers hiring for the technical services manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Engineering, Technical, Science, Computer Science, Education, Management, Chemical Engineering, Chemistry, Business, Technology
Skills for Technical Services Manager
Desired skills for technical services manager include:
Desired experience for technical services manager includes:
Technical Services Manager Examples
Technical Services Manager Job Description
- Create project plans or work with program management team to implement the technical solutions, based on provided templates
- Interface with the project manager and core technical peers for insight and solution planning and execution
- Experience with Cloud(aaS)
- Designing, managing, monitoring, and optimizing geographically dispersed networked and database systems
- Security patching, upgrades, and configuration/policy change in compliance with all required IA and Security implementation/compliance requirements, including DISA Security Technical Information Guides (STIGs), Gold Disk
- Resolving production outages
- Drive customer success by guiding the team to solve fascinating technical problems, all the way from design through to production operations
- Maintains strong relationships with division technical services team and Division Director of Technical Services
- Meets with facility-level leadership teams, as needed, to align strategy, services, and coordinate implementation activities
- Participates in the development of corporate and division-level technical standards, policies, and procedures as appropriate
- Pattern Corrections
- Excellent sketching on Adobe Illustrator
- Successfully complete basic mathematical computations mentally
- Organization skills required the ability to proactively prioritize workflow based on deadlines in a fast paced, ever changing environment
- Own resolution of conflicts while appropriately involving senior leadership when necessary
- Use office equipment including computers, telephones, copiers and faxes
Technical Services Manager Job Description
- Carry out a range of building services surveys and maintenance audits in accordance with agreed programmes and client requests
- Investigate, with the service provider, various building services issues and provide reports, recommendations, cost estimates, feasibilities and option appraisals as necessary
- Manage a variety of maintenance related technical projects including fee proposals, preparation of specifications and tender documentation, procurement and overseeing the works
- To write and review technical guides and QA processes relevant to the role
- Gauge functional executive feedback on service and understand opportunities for further leverage by functional teams, in particular focus on business process automation
- Development and maintenance of Service and Asset Lifecycle Plans
- Capacity & Refresh Plans are defined
- Ensure facility is maintained to meet requirements of company procedures, policies and directives
- Review ITP’s and Completion form with site team Tech
- Establishes and maintains a high level of customer satisfaction by ensuring that prospective and existing customer’s
- Experience in sales and/or implementation of technology solutions
- 5+ years of management experience within the skilled trade industry with service department responsibility
- Ability to advise, counsel, guide and influence the opinions and decisions of others
- Willing to travel extensively, often during personal time
- Bachelor’s or Master’s of Science/Engineering degree with at least 10 years of related experience that provides direct knowledge of biologics production equipment/systems, utilities and facilities
- Demonstrated managerial experience of groups larger than 5 individuals including exempt and non-exempt personnel
Technical Services Manager Job Description
- Oversight of internal and External/Contract maintenance personnel
- Achieves financial objectives by establishing objectives
- Work with ATS on all specialized equipment testing and follow-up (vibration analysis, IR Thermo, air leaks)
- Conduct regular training sessions on products for new/ existing clients, internal teams
- Prepare profiles both internally and externally to manage the materials found in the scope of work
- Administer, update and maintain all lubricant product API (American Petroleum Institute) licensing and formal OEM (Original Equipment Manufacturer) approvals
- Provide leadership and oversight on product quality to the blending and packaging plants
- Lead and assist in technical training to support marketing or sales training
- Monitor key metrics related to product quality and drive initiatives to achieve related goals and improve product quality
- Review, investigate, and resolve complex technical member cases within the target SLAs
- Direct knowledge of the biologics process equipment, SCADA/control systems, and validation practices
- Intimate knowledge of and experience with offset lithography, flexography and rotogravure is desirable
- Knowledge of and experience with various ink systems and materials interactions (fountain solution)
- Extensive experience with color measurement systems, colorimetry, and color tolerancing
- Professional competence in English and Swedish
- Leadership Skills to manage a team of chemists/technicians
Technical Services Manager Job Description
- Ensure that all projects are delivered within time, scope, quality and cost constraints
- Run weekly customer facing project status meetings
- Develop weekly customer project status reports
- Establish and maintain relationships with all project stakeholders
- Tolerances consultants and specialists clients and will direct and monitor all services provided by the external resources
- Responsible for planning, coordinating and directing Quality and Process Engineering functions for Technical Services to achieve department goals
- Provides expert technical information and support to all levels of the business unit including branch, region, division, corporate departments (National Accounts, Product Sales, Damage Claims, Legal, ) corporate U.S. franchises and international franchises
- Assists in the development of training materials, programs
- Be recognized as the leader for all Service and regulatory compliance activities in assigned region
- Partners with account management on customer calls/visits for service related issues
- Knowledge of applicable cGMP/GLP requirements, procedures, methods, and protocols for performance of assigned duties and responsibilities
- Develop and maintain a detailed understanding of our service delivery methodologies
- Can do attitude and ability to work cooperatively with other departments and third party companies
- Proceeds with bias toward action that delivers results
- Education equivalent to Bachelor’s Degree in the science related field preferred, or the equivalent in related work experience, demonstrating strong working knowledge of environmental and regulatory rules and requirements
- Three or more years of industry related experience in lab packing, segregating pharmaceutical waste, chemical service specialist or driver, or the equivalent in related work experience – demonstrating the ability to properly classify controlled substances by DEA guidelines
Technical Services Manager Job Description
- Develop local standards for repair lead times
- Managing Data Quality and Interface Implementation team leads and other senior Technical Services team members
- Ensuring efficient and high quality service delivery through development, maintenance, and adherence to standard interface implementation and data quality processes
- Managing customer and internal escalations related to data interface implementation or data quality
- Overseeing and/or executing complex interface implementation or data quality tasks
- Collaborating with Program Services leadership to plan new customer implementation strategy and ensure ongoing customer satisfaction
- Serving as the Interface Development product owner which includes shared ownership of backlog grooming/prioritization and release coordination with Manager, Data Management
- Providing sales support related to data integration/implementation including RFP response, scoping discussion, pricing, and statement of work development
- Serving as subject matter expert for Wellcentive software development teams for new feature design and development
- Set department goals
- Demonstrates a general knowledge of RCRA, DOT, and DEA Regulations as it relates to waste characterization and the transportation of hazardous waste
- Able to work with a culturally diverse group of technical individuals whose skills cover the range required to engineer, operate and maintain the LNG terminal and Liquefaction production facility
- Ability to work in a "self-directed" environment and consistently anticipate the needs within the organization and deliver on time
- Possess the personality and ability to relate to and to establish a mutually respectful relationship with management, peers and the various facility level workers (Director, Managers, Supervision and Technicians) whom are all responsible for ensuring good operations
- Accomplished public speaker, able to create and deliver industry-specific presentations
- Computer savvy including Microsoft Office Suite including Word, Excel, Access, Project and PowerPoint and SAP