Technical Services Specialist Job Description
Technical services specialist
provides technical support to customers and colleagues during the sales phase and to give an appropriate handover for the implementation phase.
Technical Services Specialist Duties & Responsibilities
To write an effective technical services specialist job description, begin by listing detailed duties, responsibilities and expectations. We have included technical services specialist job description templates that you can modify and use.
Sample responsibilities for this position include:
Resolve incidents or service requests that require logging into an application, web server or other system
Day to day technology system support and troubleshooting
Work with China and regional technology teams on project implementation
Interact with the engineering teams to ensure solutions satisfy the requirements of the Gao Hua businesses and China regulations including but not limited to usability, productivity and controls
Manage the vendors and payment process
Manage regulatory reporting and represent Technology Infrastructure on regulatory inspection and review
Help coordinate appropriate resources from SFDC subset of key partner OEM cases ensuring a positive customer experience
Level 1 Technical Support, highly competent in problem solving for our service partners all over the world
Daily work with Case Management tool, analysis, understanding, work on the task / issues coming from internal / external customer
Development of solutions for clients' problems respectively their needs in cooperation with other departments of our organization (Engineering, Sourcing, …)
Technical Services Specialist Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Technical Services Specialist
List any licenses or certifications required by the position: TSS, EP, ITIL, MCP, MBTA, MPS, LSS, HDPE, DST, SCA
Education for Technical Services Specialist
Typically a job would require a certain level of education.
Employers hiring for the technical services specialist job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Engineering, Technical, Medical, Healthcare, Computer Science, Science, Chemistry, Education, Associates, Technology
Skills for Technical Services Specialist
Desired skills for technical services specialist include:
Cardiac electro-physiology procedures
Cardiology
Electro-physiology
AC and DC power supplies
Experience with working on low voltage
Networking and network communications
Single phase and 3 phase powered equipment
Languages is an asset
ISO 13485
Diagnostics and medical device industry
Desired experience for technical services specialist includes:
Able to work holidays and weekends when necessary
At least 4 years experience in Services Sales
Bachelor degree in computer science related major
5+ years of working experience in an enterprise technical environment that employs ITIL type standards for Service Management
Prior work experience in technology system support required
Prior work experience in financial industry
Technical Services Specialist Examples
1
Technical Services Specialist Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of technical services specialist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for technical services specialist
- Continuous improvement of myPlant Knowledge Base SOP for Level 1 and Service Partners administrators
- Active relation with Engineering Services myPlant Team
- Analyze daily progress and schedule performance
- Maximize the success rate for production operations by supporting programs to minimise mechanical failure, closed-system breaches, and procedural errors
- Primary contact for “on-boarding” new vendors via our API
- Travel as required to test/validate formulations in field plant trials, support sales team as technical expert, build and maintain customer relationships, support other business laboratories
- Develop new products, formulations, and application methods focused on new markets, customers, and creating customer value
- Perform color matching and formulating/product development activities to meet customer needs
- Investigate quality complaints, determine root cause(s), create and implement corrective actions
- Drive improvements in quality control and services (technical and color matching) by setting and monitoring Laboratory goals and guidelines
Qualifications for technical services specialist
- Ability to interact with business users, understand risks, issues, impact and dependencies amongst the different initiatives
- Microsoft Platform
- LAN and WAN, particularly CISCO Platform
- China securities and futures market connectivity and market data distribution
- Centralized Application Deployment Solutions, Marimba, App-V
- Virtualization Technologies, VMWare, Microsoft Hyper-V
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Technical Services Specialist Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of technical services specialist. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for technical services specialist
- Maintain, create, review and revise documented lab procedures
- Ensure all policies and procedures are followed to achieve Zero Harm, meet all quality targets, maintain best practices and full compliance
- Effective communicator with customers and colleagues in Engineering/Support/Services
- Create technical articles for customer knowledge base
- Participate in testing of new products
- May provide training development/delivery and consulting services as needed on a limited basis
- May provide assistance to colleagues in Engineering with defect fixing
- Innovator with a passion for software
- Ability to prioritize work assignments and multi-task across multiple products and systems
- Using category expertise and direct customer relationships to identify and execute new business development projects with meat and convenience foods manufacturers
Qualifications for technical services specialist
- Experience and background in design, construction and troubleshooting of electronic and electro-mechanical systems
- Normal office/laboratory environment
- Any Graduation in Computer Science or Electronics with at least 3 to 4 years of experience in services
- Strong computer networking skills (firewall configuration, remote access, tunneling)
- Good understanding of commands and troubleshooting for various OS, including legacy systems like win 2000
- Good in configuring various browsers (Internet explorer, Mozillla )
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Technical Services Specialist Job Description
Job Description Example
Our innovative and growing company is looking for a technical services specialist. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for technical services specialist
- Develop/Format field service manuals, using the relevant software, in conjunction with other technical databases
- Co-ordinate and collaborate between functions to review and finalise product requirement
- Plan and execute work with engineering, to deliver on time
- Have a good visibility and demand accuracy on the technical and products
- Demonstrated EHS mindset and compliance
- Maintain a live monitoring platform of all documents demanded and forecast future work
- Attend regular reviews, to input to operational planning to ensure the requirements are satisfied and to assure on time delivery
- Support development of digitisation of publishing database and integration of other applications
- Maintain, and drive continuous improvement in safe work practices while monitoring productivity, quality assurance, and adherence to contract requirements
- Work with various software systems to manage technical data and work packages
Qualifications for technical services specialist
- Ability to explain setup needed to End Customer with no IT skills
- Ability to understand network schemas in order to understand Customer IT setup to make suggestion for issue resolution or new configuration
- Ability to debug network / communication issues
- Strong Customer Focus oriented
- Sense for urgency and setting priorities
- High self-responsibility and independence
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Technical Services Specialist Job Description
Job Description Example
Our company is growing rapidly and is looking for a technical services specialist. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for technical services specialist
- Perform software product configuration and data management
- Perform integration and commissioning, including hardware and software setup
- Develop project specific documentation
- Support sales with product demonstrations, technical proposals and consultancy
- Linux OS – System Administrator level experience installing, managing, configuring, and troubleshooting Linux OS issues
- Lead change implementation activities during maintenance period, including launch of new services
- Adhere to and develop departmental policies, contribute to SIP process and qualifying team SOP’s meet operational goals
- Participates in the creation and implementation of long- and short-term sales and business strategies
- Support all SJM initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements
- Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, SJM policies, operating procedures, processes, and task assignments
Qualifications for technical services specialist
- Experience of Unix platforms (Solaris, Aix, Hp-UX, RH Linux)
- Focused food science knowledge in one of three target categories
- BS/BA degree in life sciences or other relevant subject
- Ability to apply critical thinking skills for analysis of situations or data
- Minimum of two years of relevant experience preferred (customer support experience is highly desirable)
- Working knowledge of diagnostic industry on a clinical and technical level preferred
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Technical Services Specialist Job Description
Job Description Example
Our innovative and growing company is hiring for a technical services specialist. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for technical services specialist
- Evaluate incoming customer RFQs following the appropriate Inquiry To Order (ITO) process
- Initiate and manage proposal approval process as required
- Prepare Estimate Analysis Sheets (EAS) and written proposals for review with Commercial Director and Unit Managing Director as required
- Coordinate requirements of the RFQ with sourcing/supply chain, and EHS/Safety are required
- Prepare and communicate approved offers to end users directly or indirectly as dictated by sales channel
- Coordinate responses to questions received on submitted offers
- Manage pipeline in CRM platform (Salesforce/SPEAK)
- Work closely with Service Technical Sales, Account Managers and Independent Mfg
- Execute orders and manage handoff of received offers to appropriate unit for execution following the Order Through Remittance (OTR) process
- Facilitate other aspects of the Order to Remittance process as required
Qualifications for technical services specialist
- Working knowledge of systems with software and hardware components
- Ability to manage projects to schedule and budget
- Working in cGMP environment
- 2+ years of experience in SaaS platform implementation
- Bachelor Degree in a relevant subject (Computing, Electrical Engineering, Power Analysis) or relevant experience of working within engineering/technical environment
- Willingness and ability to undertake work on client site both Russia and abroad (ranging from one day visits to 4 weeks plus)