Technical Services Job Description
Technical Services Duties & Responsibilities
To write an effective technical services job description, begin by listing detailed duties, responsibilities and expectations. We have included technical services job description templates that you can modify and use.
Sample responsibilities for this position include:
Technical Services Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Technical Services
List any licenses or certifications required by the position: HEPA, MCP, TIA, ITIL, ASE, MCSE, PMP, MCSA, PMI, HAZWOPER
Education for Technical Services
Typically a job would require a certain level of education.
Employers hiring for the technical services job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Engineering, Technical, Computer Science, Science, Education, Chemistry, Business, Associates, Chemical Engineering, Management
Skills for Technical Services
Desired skills for technical services include:
Desired experience for technical services includes:
Technical Services Examples
Technical Services Job Description
- Manage store openings and renovations from an IT perspective, all technology elements in stores
- Partner with key internal stakeholders to obtain optimal support
- You are responsible for design conception and layout for print and digital graphic artwork within Hornets and HSE, specifically supporting sales, service, partnerships, marketing, community, arena, human resources, and ticket operations departments
- Develop and maintain a workflow master plan
- Brainstorm, develop and conceptualize new innovative ideas to contribute toward dynamic campaign initiatives while maintaining brand integrity
- Provide leadership to project designers and act as a mentor to junior members of the team
- Execute graphic design projects including but not limited to, sales collateral, advertisement campaigns, arena graphics, digital ads, season tickets projects, packaging, logo design, and presentation decks for partnerships and marketing departments
- Prepare time and cost estimates for projects and campaigns and prepare project plans
- Work efficiently alongside other print, video and animation creatives as part of an internal creative team
- Generate expert-level knowledge of competitive and complementary solutions and bring new ideas to the team
- Prepare appropriate files for printers and vendors
- Manage day-to-day aspects of the Memphis Hustle, FedExForum and Memphis eLeague team web sites
- Responsibilities include layout, new section development, content updates (pre and post-game, special features, event updates, photo galleries, press releases), multimedia encoding/management
- Ensure that content layout is mobile responsive and user-friendly
- Build and update website functionality and features as required
- Act as team web liaison with NBA G-League digital services
Technical Services Job Description
- Design and build a wide variety and high volume of cross-platform materials efficiently, including but not limited to digital, in-arena, in-broadcast, printed and other end executions as needed
- Must take responsibility for fulfilling creative project direction, goals and requirements as set by the client and as assigned by the department head
- Expected to help shape new and work within existing creative direction, and follows Grizzlies, Hustle, FedExForum, and eSports graphic standards and brand guidelines
- Assist in and drive the design of logos, graphics, maps, and various other illustrative artwork with strong capabilities in photo manipulation
- Facilitate project communication with both clients, senior management and vendors, from initial drafts to internal sign-off, through requests for quotations, third party approvals, production proofs and job delivery
- Daily monitoring and maintenance of the infrastructure health and performance
- Perform systems risk management and data backups
- Manage/resolve escalated incident requests from I.T
- Support and maintain physical and virtual servers
- Assist in creating and maintaining formal knowledge documentation for the infrastructure department ensuring that all content is consistent, current and accurate
- Leverage ITIL problem management technics to identify reoccurring incidents and provide proactive and reactive solutions to mitigate disruption to services
- Assist in maintaining Infrastructure software license compliance and provide hardware\software inventory reports
- Manage assigned small and medium sized projects
- Provide knowledge transfer to the I.T
- Candidate must consistently demonstrate the he\she works well in a team environment, welcomes constructive criticism while maintaining a positive and professional demeanor towards colleges
- Provide first level help desktop support to internal office end users
Technical Services Job Description
- Prioritize severity of Service Desk calls and minimize user downtime
- Provide level 1 Point of Sale support and maintenance for retail and food and beverage operations
- Follow and contribute to documentation for procedural I.T
- Learn all arena game day and event systems
- Provide some Ethernet cabling runs safely and neatly
- Repair and maintain Laser printers
- Organize, track and maintain stock for various hardware systems
- Make hardware and software purchasing recommendations
- Project manage various small to medium sized projects
- Monitor, and remediate software updates for desktop applications
- Respond to Virus, Malware and various security threats while implementing preventative measures to minimize risk
- Provide internet connectivity services to 3rd party vendors, Event personnel and Basketball operations
- Provide level 1 support of Ticketmaster hardware and software technology
- Maintain desktop and device compliance policies by enforcing company security settings, software settings and user restrictions
- Track, document and maintain all Service Desk requests utilizing a ticket management system
- Create, write, and direct video productions for the Philadelphia 76ers
Technical Services Job Description
- Work with the department lead to produce video shoots and voice-overs, including field production of on-location shoots
- Produce game highlight packages
- Organize and log game footage for post workflow
- Provide video coverage and serve as a shooter for Sixers digital video features, interviews, live programming, events
- Capture game action photography
- Attend 76ers home games and events to provide photographic support
- Shoot and maintain staff photo directory
- Photograph sections of the arena
- Use Photoshop & Lightroom (or other editing software) to do high quality, high resolution post-production photo retouching on images by cloning, color correcting, compositing, adding shadows, light, and using complex image masks and adjustment layers
- Ingest and organize the full library of photographic assets
- Responsible for the management of the Digital Asset Management system
- Assemble and disassemble equipment for photography purposes and ensure the operational condition of department equipment
- Post online photo galleries
- Participate in the planning and development of new content
- Employ photographic standards set by company brand guides
- Work co-op with Social Media Team to develop concepts and content
Technical Services Job Description
- Adapts design elements to carry out the continuity of the 76ers brands throughout all collateral
- Leads certain design projects, including ticket sales material (fliers, graphics, direct mail), advertising (digital ads, OOH), in-arena graphics, promotional items, internal communication pieces and presentations, program logos
- Conceptualizing and building custom creative concepts for sales pitches and client presentations
- Serve as a brand ambassador in regards to logo usage and graphic standards
- Maintains ongoing internal communication with key partners as needed
- Manage, monitor and install audio and video systems and troubleshoot problems for all arena events
- Acts as back up to various production roles (Director, Shader, Click Effects)
- Manage, maintain and repair all LED digital signage hardware and software
- Manage in house cable MATV service
- Interface with clients to manage their audio and video needs
- Works on multiple design projects at any given time and execute in a timely fashion
- Manage control room and cable infrastructure of the arena
- Order , replace, and repair triax, fiber, coax, and XLR cable
- Manage audio and video signal flow to detect and solve problems in a fast paced and high pressure environment
- Daily monitoring of System Health Analysis and remediation issues brought to light
- ERP Systems user access administration