Team Supervisor Job Description
Team Supervisor Duties & Responsibilities
To write an effective team supervisor job description, begin by listing detailed duties, responsibilities and expectations. We have included team supervisor job description templates that you can modify and use.
Sample responsibilities for this position include:
Team Supervisor Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Team Supervisor
List any licenses or certifications required by the position: CPR, I.V, GTMC, APICS, AHA, BOC, MRPT, II, MRI, ARRT
Education for Team Supervisor
Typically a job would require a certain level of education.
Employers hiring for the team supervisor job most commonly would prefer for their future employee to have a relevant degree such as Associate and High School Degree in Education, Technical, Management, Performance, Communication, Medical, Public Relations, Business, Associates, Engineering
Skills for Team Supervisor
Desired skills for team supervisor include:
Desired experience for team supervisor includes:
Team Supervisor Examples
Team Supervisor Job Description
- Maintain a high level of operational knowledge and procedures, and maintain a high level of competency in the use of all equipment assigned to the group’s work area
- Perform actual work with the group members when assigned / required
- Carry out other duties, as assigned or directed
- Supporting the team and management in the smooth and efficient day to day running of the department
- Monitors the quality and adherence to policy of bookings processed
- Takes a hands on approach when required
- Supports the team to deliver excellent customer service with every client transaction
- Assist in the training and development of the team
- Working mornings, evenings, weekend and bank holidays
- On-site and remote project supervision, coordination and reporting
- Complete all planned project initiatives to acceptable standards within given timelines, including follow-up of known issues
- Supervise and develop 15-25 Project Team employee direct reports
- Indirect supervision of 5-10 Retail, 3rd party and contractor employees
- Communication with Field Deployment Manager and Retail store teams during implementation, focusing on problem resolution
- Ensure accurate and timely reporting is provided to all internal and external partners
- Solicit feedback from their Retail stores to further refine and improve the merchandising project process to meet customer needs and project goals
Team Supervisor Job Description
- Maintaining key metrics around onboarding times and client satisfaction
- Advocating for clients throughout the onboarding process
- Resolving any issues and escalating matters needing additional attention
- Championing project management best practices and methodology
- Creating and maintaining project plans to keep status of implementations in progress
- Various reporting vehicles visible to senior and executive management around forecasting, current queue of work, and up to date statuses
- Managing project managers to performance metrics and coaching for continuous improvement
- Provide oversight to project managers on larger deals and serve as the escalation point to help alleviate any issues that arise
- Collaboration with internal partners aimed at continuous improvement
- Participate in a multitude of business line projects representing the Implementation Department
- Fill in for department head when necessary
- Bring new ideas to light on how to improve processes or client experience
- Minimum 1 year of experience in Continuous Improvement environment
- Communicating employee job expectations by monitoring daily, weekly, and monthly renewal/activation completions
- Investigate all contract renewals that fall outside of the target margins
- Investigate all contract quotations that fall outside of the target increase range
Team Supervisor Job Description
- Responding to escalated customer questions and concerns
- Monitoring and ensuring all records/reports are completed timely
- Actively lead projects related to the continuous improvement of Planned Maintenance processes and field service initiatives
- Participate in quarterly branch Field Service Meetings, report on PEM sales growth, leads, implementation of new processes
- Tracks expenses and other financial issues through budgetary and other analysis to ensure adherence to branch budgetary parameters
- Travels to suppliers to increase specific or general product knowledge
- Drive lean training and implement a lean toolkit utilizing PDCA
- Participating in the day-to day management of staff such as managing attendance and participation
- Analyse Team performance trends and propose remedial action to resolve issues where required
- Managing the daily workflow to monitor and manage Team performance
- Financial Understanding - Ability to collect, analyze, and interpret data from financial systems, the ability to execute a business case
- Must be available for a minimum of 55 home games
- General computer competency
- Advanced knowledge of SharePoint environments
- Expert knowledge of SharePoint Administration (Preferably SharePoint 2013)
- PowerShell Scripting, .NET, JQuery, Java
Team Supervisor Job Description
- Develop great partnerships as you regularly provide, seek and incorporate high-quality feedback to drive development for you and your team and to improve your individual and collective impact
- Experience in a merchants environment
- Knowledge of plumbing & heating products
- Lead a team of arbitration specialists – assist in prioritization
- Understand and use the NADA and Registration Text Book and other applicable trade manuals
- Perform customer arbitration transactions in a prompt and courteous manner
- Resolve arbitration differences in a polite and distinct manner, making sure each customer is aware of sale regulations
- Communicates final decisions to the customer and coordinates the post-sale process
- Understand and enforce TradeRev’s arbitration policies and procedures
- Train, develop, supervise new hire and current staff
- Server-side/client-side, OOB and custom SharePoint design and development
- Experience with SharePoint Designer, workflows, and forms
- Experience with SQL Server 2012 R2, Windows Server 2008 R2 and 2012 R2
- Strong knowledge of current Microsoft Office products
- Minimum of 4 years corporate accounting or billing experience is required
- Strong experience in project billing required
Team Supervisor Job Description
- Supervises and evaluates the performance of the staff assigned to support the computing users and systems
- Ensures Information technology standards, policies and procedures for the Help Desk team are being met
- Manage purchasing for new equipment maintenance renewals for internal IT and external departmental needs?
- Researches and recommends products and/or services related to computing hardware, peripherals, and software for all desktop, laptop, and mobile devices
- Work closely with business stakeholders to review current and potential IT service desk projects
- Documents, tracks, and monitors work orders to ensure accurate and timely resolution
- Manages the RemedyForce service desk software along with its performance and metrics reporting
- Provide clinical supervision for Housing Outreach Specialists
- Assist in selection, training, evaluation and discipline of staff
- Attend a 9.58 designation training to advise staff regarding clinical assessment of clients and the need for hospitalization
- Working knowledge of Microsoft Office software, including Word, Excel, PowerPoint and Outlook
- Must be assertive and able to interact effectively with employees at all levels
- Must be able to proactively and effectively manage time and assigned tasks
- Self-starter, strong initiative & leadership skills
- Possess a working knowledge of computer functions
- A minimum of two years experience interfacing with customers