Team Operations Manager Job Description
Team Operations Manager Duties & Responsibilities
To write an effective team operations manager job description, begin by listing detailed duties, responsibilities and expectations. We have included team operations manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Team Operations Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Team Operations Manager
List any licenses or certifications required by the position: PMP, WAAS, FAA, NAS, ITIL, PMI, HBM, CISSP, BLS, GCIH
Education for Team Operations Manager
Typically a job would require a certain level of education.
Employers hiring for the team operations manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Education, Management, Business, Associates, Engineering, Business/Administration, Finance, Performance, Technical, Marketing
Skills for Team Operations Manager
Desired skills for team operations manager include:
Desired experience for team operations manager includes:
Team Operations Manager Examples
Team Operations Manager Job Description
- Provide team performance reports to management staff
- Supervisory functions include leading and directing a staff of approximately 15 employees, evaluating employee performance and making salary recommendations, performing all aspects of the staffing process including recruiting, interviewing, and hiring staff to ensure appropriate hiring practices and maintain staffing levels, staff training, and providing work direction
- Maintain effective levels of communication at all levels of all pertinent information, to include corporate and/or client objectives, performance outcomes and expectations
- Supervises the daily activities of a production unit or teams
- Responsible for the daily activities of a production team including managing team members, housekeeping, and meeting production targets
- Work cross functionally to improve safety, productivity, quality, and efficiency of operations
- Serves as group lead on projects and work assignments
- Provides guidance and feedback for team members in accomplishing tasks and goals
- Responsible for smooth operational management of assigned projects
- Supervise, manage and provide leadership to the team supervisors and Compliance officers
- Advanced technical knowledge of building systems, data center, UPS, electrical, mechanical, HVAC
- Requires extensive understanding of bank accounting and ability to perform higher math functions
- Must be able to look beyond the obvious to resolve more difficult process exception items
- Demonstrated above average written and verbal communication skills are a must - particularly with a senior management audience
- Minimum of one year telemarketing or customer service experience required
- A Bachelor’s degree in Business or equivalent experience
Team Operations Manager Job Description
- As directed by the Head of Quality Assurance or member of the Senior Management Team, complete any other duties that may be deemed necessary by the business to ensure successful delivery of the PIP assessment service
- Support and deputise for other members of the QLS Management Team
- Partners with AOM to develop and execute service strategies, programs, and processes for delivering a superior customer experience
- Approve select point of sale transactions such as returns and voids
- Resolve customer service issues as needed
- Serve as the single point of contact to the account team for TFM platform technology-related questions, support issues, and requirements
- Active participation in daily “state of play” meetings and running team huddle sessions
- Adherence to the Quality Framework
- Feedback and tracking of performance impacts – positive and negative – for Operations Manager (attendance, AUX, product specific)
- Vice President, Case Management
- Require a strong background in leading teams, including the ability to train, counsel and motivate staff
- Strong technical knowledge of building systems, data center, UPS, electrical, mechanical, HVAC
- Ability to create new initiatives, "think outside the box"
- Evaluate new partner Customer Operations needs and educate on EAN’s offering
- Lead and establish New Business implementation 'best practices' across the EAN team and GCO Businesses, providing ongoing feedback to the Business
- Identify, analyze, develop, and recommend plans for improved Offline Sales and Service effectiveness of new partners
Team Operations Manager Job Description
- Ensure the appropriate and confidential handling / sharing of sensitive client data
- Provide direction and motivate teams to commit to and reach organizational goals Responsible for identification and cross selling bank retail products
- Accurately assess and communicate strengths and development needs of employees assisting clients with inquiries about their accounts and retirement goals
- Ensure all PSRs are Series 7 and 66 registered within 90 days of hire date
- Ensure team meets scheduled adherence and quality standards
- Respond and resolve plan sponsor issues within established guidelines
- Actively use resources to make timely decisions that may be tied to market volatility
- Ensure retention goals are meet and sent to the designated LOB
- Manage Hub Operations team to meet or exceed all delivery requirements
- Assist in the development of documented processes while ensuring current processes are being followed
- Previous supervisory or management experience is preferred, or completion of company or other management training programs
- Participate in EAN Sales and Account Management Leadership meetings to represent Customer Ops requirements and interests
- Constantly monitor and provide feedback to the EAN GCO Leadership Team and EAN Sales/Account Management Teams on the impact of new affiliate requirements to overall EAN GCO support model
- Bachelor's degree from an accredited college or university with major course work in business administration, marketing
- Or a related field preferred
- Extensive experience in a multi-site Cisco network environment
Team Operations Manager Job Description
- Place the quality of customer service and the expectation of all clients as a top priority
- Obtain and secure new and present clients with the purpose to expand their services
- Develop and deliver elite teams that deliver reliable and consistent low cost superior results
- All aspects of training of managers and mentoring of newer Operations Managers or OMIT’s in their division or neighboring divisions
- Lead or assist in various committees created to benefit operations with in RGIS LLC
- Assist the Division VP’s in the performance of the duties required for the success of RGIS LLC
- Direct customer experience in an industry where service is delivered 24 hours per day, seven days a week, and the ability to solve customer issues anytime they surface
- Teamwork – ability to work with others (frequent)
- Lift, carry or move bulky equipment, fixtures and supplies, up to 50 lbs (occasional)
- Bend, stoop, reach and twist (occasional)
- Proven background managing auditing and compliance requirements (e.g, SOX, FDIC, PCI)
- Experience with KPI reporting
- In-depth knowledge of networking on an enterprise level
- Ability to work in flexible shift as required
- Drives accountability for and creates a culture of understanding the needs of our clients
- Minimum three years insurance related experience preferred
Team Operations Manager Job Description
- Actively participates in various Bankwide project teams, serving as the Subject Matter Expert on behalf of Payments and Deposit Account Services executive leadership team
- Responsibilities would include recommending policy and procedural changes, providing cost and productivity impact analysis, providing input to changes and needs in other functional or business areas based on knowledge and experience
- Analyzes and resolves complex customer complaints to regulators, executives and front line business areas
- Utilizes current and previous experience, knowledge and professional judgment defining, developing and implementing new processes and procedural enhancements within designated Payments/Deposit
- Account Services work team\
- Manages and directs work flow in the day to day operation of the area
- Manages projects and directs groups of vendors, subject matter experts, and consultants in projects to improve efficiency and reduce costs
- Plans and directs global capacity management activities to ensure systems are appropriately sized and configured to support customer needs
- Leads infrastructure change process for a global card authorizations environment
- Leads the development and support of a disaster recovery and business continuity solution, to support a critical business service
- In-depth knowledge and understanding of Mutual Fund Dealer, Manufacturer and Distributor and how one relates to the other
- Minimum one year customer service or telephone sales experience preferred
- Ability to develop training presentations, process documentation/mapping, playbooks related to systems/processes will be required
- Bilingual in English and Thai is required
- Graduate from a reputed Institute or University in any discipline (BA, BSc, B.Com, BBM, BHM )
- Team Based Work systems - Production Structure utilizing consensus decision making process to balance customer, individual and business needs