Operations Team Lead Job Description
Operations team lead
provides end-to-end system administration to client systems with installing and configuring Microsoft Office Product Suites and provides support to other theater authorized software.
Operations Team Lead Duties & Responsibilities
To write an effective operations team lead job description, begin by listing detailed duties, responsibilities and expectations. We have included operations team lead job description templates that you can modify and use.
Sample responsibilities for this position include:
Administers, supports and/or enforces health, environmental and safety standards, work practices and housekeeping policies and procedures
Audits Standard Work Practices for each area and regularly review for effectiveness through team meetings and practice
Lead a team of extractors, monitor workflow
Promote knowledge of team’s work to gain support for ongoing and future initiatives
Providing relevant capacity planning, monitoring, and maintenance of designated system(s)
Considerable knowledge of Operations processes and procedures is an asset
Understands full impact of the end to end process interaction and related interdependencies
Provides prompt action and service on Business Unit issues
High degree of operational processing focus and meeting all SLA’s
Perform regular walk-arounds of assigned units to ensure good housekeeping, safety procedure compliance, safety hazard recognition
Operations Team Lead Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Operations Team Lead
List any licenses or certifications required by the position: ITIL, IAT, APICS, CCNA, GCIH, 9001, ISO, NERC, RHCE, RHCSA
Education for Operations Team Lead
Typically a job would require a certain level of education.
Employers hiring for the operations team lead job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Education, General Education, Business, Finance, Accounting, Computer Science, Engineering, Technical, Management, Business/Administration
Skills for Operations Team Lead
Desired skills for operations team lead include:
Inventory software
Order processing systems
Practices
Microsoft software
Procedures within dispensing pharmacy
Standard concepts
End to end mortgage process
End-to-end workflow process
SharePoint
Excel
Desired experience for operations team lead includes:
Establish and maintain a working relationship with all vendors and service providers whose products and services – physical hardware and applications / software are in use to run the messaging infrastructure
Be alert and knowledgeable on any new solutions and / or application updates or bug fixes as and when being released by vendors, review such solutions and applicability on environment being supported
Coordinate, schedule and implement solutions, bug fixes released by the vendors without any production impact to the business
Establish and maintain a working relationship with business stakeholders and IT teams representing end users
Be informed on various new business requirements raised up
Identify and bridge gaps if any, which could result in degraded service delivery – Resource Availability
Operations Team Lead Examples
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Operations Team Lead Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of operations team lead. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for operations team lead
- Assist Supervisor and/or Manager with the management of daily activities over a group of CSR's who handle customer service inquiries and problems
- Customer service issues range from first tier/routine to second tier/complex
- May perform customer setup and installations
- May do training/product demonstrations
- May perform order fulfillment
- May serve as liaison to offshore customers service operations providing training to entry level customer service reps
- The Team Lead will be in charge of conducting daily huddles, week wrap up meetings and monthly one to ones with the analysts and the management team
- The Team Lead will be responsible for the measurement of their team’s success
- Partners with operating personnel to meet established goals
- Facilitates employee team operations
Qualifications for operations team lead
- Perform role of a lead Technical consultant in matters related to email and mobility daily operations
- Ensure Messaging Infrastructure is monitored constantly, ensuring service uptime at all times
- Lead efforts to restore messaging services at times of service disruption due to unforeseen outages / incidents
- 5 years’ experience in Microsoft Windows Server and Exchange 2010 administration
- Expert in PowerShell Scripting and process automation
- 3 years’ experience in Blackberry Enterprise Server (BES)
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Operations Team Lead Job Description
Job Description Example
Our growing company is looking to fill the role of operations team lead. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for operations team lead
- Administers production salary/wage policy for operating personnel properly
- Reports daily indicators, including production scrap, batteries per person/hour, and batteries per measured hour
- May oversee receiving and receiving inspections
- Assigns work to meet daily manufacturing requirements
- Of essential job functions
- Spend approximately 50% of time continuing to implement clients
- Spend roughly 50% of time on operational tasks across the Implementation Division, including the Event Quarterback team
- Analyze Salesforce data for accurate project tracking and ensure that team members are entering metrics on time and accurately
- Analyze team KPI performance and other relevant metrics to ensure that individual load factors are being evaluated accurately
- Generate monthly finance reporting to validate revenue recognition progress against contracted billable hours
Qualifications for operations team lead
- Mobile Device Management solutions (AirWatch)
- MS Active Directory / Domain
- Collaborative tools, Instant Messaging, Public Folders, Outlook Client
- Familiarity with insurance, mutual funds, equity and other products processed by the firm
- Pharmacy Technician license will be required, either currently possess or have the ability to acquire
- Prefer 2 year Associates Degree or higher from an accreditd institution
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Operations Team Lead Job Description
Job Description Example
Our growing company is looking to fill the role of operations team lead. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for operations team lead
- Track team KPI’s in Tableau and develop reports, as needed, including recalibrating load factor measurements
- Provide regular analysis to Team Manager and Director related to KPI’s, helping to identify trends in the data
- Analyze the sales pipeline compared with available resource bandwidth to support staff forecasting efforts
- Manage team HQ in-weeks including agenda creation, logistics, and coordinating with other departments
- At this time, this role does not include direct people management responsibilities
- Delegate and assign work to team members
- Train, correct, and develop team members
- Act as a resource for team members when questions or issues arise
- Provide open and clear communication with team and leadership regarding operations
- Utilize ACCESS, CARES, CARES Worker’s Web, ECF, HOD, and other necessary web based State Systems
Qualifications for operations team lead
- Review operational metrics, analyze trends on issues reported, take proactive steps to eliminate and reduce repetitive incidents
- Able to track and manage a large number of simultaneous activities, cross-team dependent activities
- Bachelors Degree in Engineering, Business, Operations or other related fields preferred
- Provide input and assistance to management in developing and maintaining budget as requested
- Act as a liaison between business unit and other Bank departments
- Support the implementation of company and department policies and procedures
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Operations Team Lead Job Description
Job Description Example
Our growing company is looking to fill the role of operations team lead. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for operations team lead
- Overall leadership of safety, environmental, financial and production systems for Domtar staff and contractors engaged in harvesting, road construction/maintenance, hauling and silviculture operations
- Oversee the effective development and implementation of a fibre supply plan (1-5 year horizon) for both the Trout Lake and Wabigoon Sustainable Forest Licenses to meet financial, quality and inventory targets for the Dryden Pulp Mill and other external customers
- Forestlands key contact for Trout Lake and Wabigoon Forest operational plans with both internal and external customers, local government ministries, community organizations and surrounding First Nations
- Distribute and manage work load
- Track average handle time
- Run daily reports of handle time and make recommendations to manager
- Handled escalated issues
- Report service outages
- Manage day to day schedules of employees
- Manage a team of Translations, Copy and Photography Freelance Coordinators
Qualifications for operations team lead
- Attract and retain high caliber colleagues
- Understand and report on key business metrics
- Meet department service level goals specific to the Ohio location
- Conduct calibration sessions with internal to reach consensus on expectations and results
- Provide strategic planning and direction for internal call center, including types of placements to ensure the ‘best in class’ supplier management network
- Ensure quality monitoring occurs consistently across the location throughout the month and identify improvement opportunities
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Operations Team Lead Job Description
Job Description Example
Our growing company is hiring for an operations team lead. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for operations team lead
- Maintain defined (quality) and productivity standards
- Ensure all freelance initiatives are well supported
- Supporting your team in their personal and professional development
- Manages and oversees communication at all levels with external stakeholders (Freelancers)
- Develop a communication strategy to engage, inspire, inform and update stakeholders
- Support the team to be effective communicators and initiate communication on all projects
- Performance improvement of team and processes
- Able to initiate, coordinate and refine freelance operations and workflows
- Plans and manages its operating budget
- Assists in development and maintenance of Payment Operations policies and procedures to satisfy corporate, legal and regulatory guidelines and requirements
Qualifications for operations team lead
- Working with the Global channel team and Program Manager to identify legacy Channel partners, assist with process definition and resolution of partner’s commission issues
- Supporting user adoption for integration and new Sales rep on boarding process
- Working on Channel Tool readiness – work with Global Channel team, locally with Channel sales teams and EMEA Channel program manager
- Having an understanding of cross team processes and systems supporting any transactional ad hoc requests
- Previous experience of working in a Sales Operations or Sales Support role
- Understand the basic principles of channel/indirect business