IT Team Lead Job Description
IT Team Lead Duties & Responsibilities
To write an effective IT team lead job description, begin by listing detailed duties, responsibilities and expectations. We have included IT team lead job description templates that you can modify and use.
Sample responsibilities for this position include:
IT Team Lead Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for IT Team Lead
List any licenses or certifications required by the position: CCDE, CCIE, ITIL, PMP, TCP/IP, CCNA, PKI, SCCM, SAFE, MCSA
Education for IT Team Lead
Typically a job would require a certain level of education.
Employers hiring for the IT team lead job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Computer Science, Technical, Education, Engineering, Business, Information Technology, Information Systems, Management, Technology, Computer Engineering
Skills for IT Team Lead
Desired skills for IT team lead include:
Desired experience for IT team lead includes:
IT Team Lead Examples
IT Team Lead Job Description
- Liaise with futures clearing business and provide direction in strategic design and day-to-day operations
- Collaborate with global development team and manage IT delivery for Futures Clearing
- Coordinate with other teams in the bank and external parties such as exchange, regulator and vendor as the main contract
- Provide technical analysis and solutions for new initiatives and system development
- Resolve application and operations critical situations that impact Treasury Operations availability
- Assist project managers in identifying deployment activities/deliverables and timelines roles and responsibilities
- Applies technical knowledge to support end users for corporate issued desktop, laptop, and mobile devices telecom services, email services, and all Digital Worker provided services
- Act as key engagement partner for business users
- Identify technology enabling improvement opportunities
- Understand core IT products
- Recorded IT and infrastructure experience
- Act as an advisor to Technology Project Managers, Application Owners, and Application Managers on estimation procedures, best practices for planning and scheduling
- 5-10 years experience with test execution
- Experienced knowledge of software development life cycle and project management life cycle
- Experienced knowledge of testing and software development practices and methodologies, version control practices and defect management practices
- Experienced understanding and knowledge of Test Strategy development, Test Planning, Defect Reporting and Test Case design techniques for initiatives with high complexity
IT Team Lead Job Description
- Audit/Monitor at least Help Desk analyst calls on a weekly basis through Call Recording tools and Incident logging tool
- Experience leading a team of test engineers / analysts
- Provide high level test strategies and enable team members to do as well
- Provide high level estimates for projects in pipeline
- Provide automation and performance test strategy as per the project requirement
- Identify key risks early and provide mitigations
- Manage the team allocations and provide inputs for forecasting to the project manager
- Come up with process definitions/improvements
- Responsible for setting up objectives and providing regular feedback to the team
- Responsible for clearly articulating the improvement areas and help the team members in achieving the necessary levels of excellence
- Experienced understanding of business workflows and products/applications involved and working with third party service providers
- Experienced knowledge of external competition, industry and market trends in testing
- 4+ years iSeries RPG ILE development experience, preferably Insure/90
- Strong background in the Insurance Industry
- Proven track record in delivering complex projects
- Experience in change control applications, ROCKET ACMS
IT Team Lead Job Description
- Prepare the Test strategy, test plan and test schedule
- Implementation of Defect Management, Requirement Traceability and best Testing practices
- Responsible for test status reporting and manage the test environments
- Provide technical expertise on automation as required
- Participating in defining and documenting operational procedures
- On a day to day basis manage the IT Overseas support team
- Align overseas support teams with UK Service desk
- To manage the ITIL based processes Incident and problem processes within the Overseas IT environment
- Provide first and second line IT and or Telecoms support to the overseas business
- Pro-actively identify solutions and recommendations to optimise systems performance and stability
- Experience with Tibco iProcess or MS Workflow Foundation
- Excellent understanding of software development coding methods and best practices
- Experience of Print Solution Systems, ISIS
- Demonstrated ability to quickly grasp and evaluate new technologies
- Proficient in producing high quality documentation
- Very effective use of MS Office 2000 suite
IT Team Lead Job Description
- Undertake HR activities as needed
- Assist the IT Service Desk manager with monthly statistics and management reports for Overseas IT
- Represent Overseas IT at meetings
- Liaising with change management for any change that will impact overseas IT
- To provide guidance and advice to the management team on future and current initiatives, strategy and best practices for Overseas IT
- Manage the service levels and KPI’s for the IT Overseas Support Team
- Manage out of hour’s escalations on an on call rota basis
- To pro-actively manage the calls within the resolver group to meet the published SLA’s
- Manage the assignment of all calls received to appropriate resolving team
- Assist other support areas to ensure the delivery of the overall SLA meets the business requirement
- Experience in J2EE and web technology
- Familiar with Unix / Linux OS
- 2-3 years of experience supporting front office derivatives business
- Extensive knowledge of Fixed Income Derivatives products
- IT 4yr degree
- Autosys, JILs, Shell scripting, UNIX, Linux, SQL, ITRS, Visio, Jira, SDLC, SQL Server 2008, Sybase, Oracle
IT Team Lead Job Description
- To provide the first stage of escalation for overseas incidents, should these not be resolvable within the agreed Service Levels
- Provide briefings to the overseas IT team on changes that may affect the call volumes
- Accountable and Responsible for the delivery of the projects assigned to his team on time, budget, quality, scope with controlled risks, based on the strategy defined by the Commercial Solutions Manager
- Ensure the quality of Project Manager deliverables, respecting the PMO methodology and Project Management best practices
- Coordinate the Project Manager, Business Analysts, Solution Architects and supporting roles to contribute to the delivery of the Program impacting the solutions on time, budget, quality and scope with controlled risks
- Vendor relationship and Contract Management
- Ensure that customer requirements are fully understood, documented & agreed to
- Regular interaction with key customers, including senior leadership team and executive assistants to ensure workplace services are meeting business needs
- Perform managerial activities such as hiring decisions, execution of performance management processes, associate development, department staffing, budgeting, recognition plans, performance improvement plans, disciplinary actions, communicate and enforce policies and procedures, customer and associate relations
- Define & evaluate the appropriate sourcing model for the service with concerned parties
- Experience with multiple infrastructure environments and understanding their relationships
- Seeks solutions independently to solve problems
- Exceptional customer service orientation with strong interpersonal and relationship building skills
- Experiences in ITIL process
- Minimum 2 years of leading a team in a technical support environment
- Minimum 4 years performing Helpdesk or Desk Side Support role