Team Manager Job Description
Team Manager Duties & Responsibilities
To write an effective team manager job description, begin by listing detailed duties, responsibilities and expectations. We have included team manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Team Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Team Manager
List any licenses or certifications required by the position: NABCEP, PMP, MIT, ITIL, VCAP, VCP, SPHR, GPHR, PHR, SANS
Education for Team Manager
Typically a job would require a certain level of education.
Employers hiring for the team manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Education, Management, Business, Computer Science, Business/Administration, MBA, Leadership, Engineering, Technical, Health Care
Skills for Team Manager
Desired skills for team manager include:
Desired experience for team manager includes:
Team Manager Examples
Team Manager Job Description
- Develop culture of continuous improvement focused on enhancing the end to end customer experience whilst ensuring processes, procedures and people remain compliant
- Accountability for ensuring the team’s processes, procedures and people remain compliant with the Training & Competence scheme rules
- You will lead, motivate and inspire a dynamic team of up to 12 people
- Ensure the workload is managed and distributed evenly across the team
- You will not be afraid to make suggestions and generate support for changes to working practices
- You will build strong relationships with customers over the phone and face to face
- Support the team with customer bookings and enquires to maintain the excellent customer experience standard we are known for
- Colleague productivity
- Colleague knowledge, skills & development
- First time resolution
- Co-ordinate ongoing cross-training program
- Keep abreast of any new developments in the security industry specific to trade settlements along with industry best practices
- Competency Based Interview(s)
- Values Online assessment
- Must be able to work well independently and as a part of a larger management team
- Any certification in capital markets will be preferred
Team Manager Job Description
- Ensures that all internal processes/procedures are Blueprint compliant
- Manage all resources effectively to support the Customer Service Organization goals
- Manage the operations floor on a day-to-day basis covering approximately 20-30 Data Associates, including several leads
- Manage relationship with agencies and onsite HR to find qualified Associates under strict deadlines
- Partner with the Ops Manager and Data Specialists to receive workflow priorities and appropriate training materials
- Working on projects to improve cost, quality, safety
- Take needed actions to ensure team operates at goal or below goal in safety quality, service, productions
- Inspire, motivate, coach and develop individuals to achieve outstanding performance through personal leadership style and behaviours
- Improve outcomes with defined action plans
- Manage the team’s quality framework and ensure the Quality Approach Summary is in line with business need and take appropriate rectifying actions following root cause analysis
- Ensure prompt completion of error reporting, escalating issues and errors that could impact the business
- Act as a reference for your area for the larger business (Subject Matter Expert)
- Maintain effective relationships with colleagues, key stakeholders and external contacts (custody & fund accounting, WMOps, brokers)
- UAT Knowledge
- Global Custody Knowledge
- Requires knowledge of membership management and working knowledge of another functional area
Team Manager Job Description
- Conduct 1-to-1’s with engineers in your team as part of a performance review
- Collect and collate all associated documentation associated with your terams metering activities
- Assist your engineers with any electronic data flow system issues
- Produce detailed records of “downtime” generated by engineers in your team and report in a timely manner
- Carry out any ad-hoc duty as instructed by your Engineering Performance Manager
- Leading and developing a team of 40-60 associates
- Actively participate in and drive the continuous improvement culture through ‘kaizen’ and lean projects
- Mentoring and act as a resource to new managers and expedite their learning curve also devise action plan to develop and groom associates into future CS Managers
- Leading Site Level initiatives, primary owner of functional responsibilities that impact overall site like Performance Related Pay, transportation and may require interface with other sites in network
- Expected to be 2nd in line to the Operations managers and at times might be required to perform delegated duties of operations managers
- Organize workflow on a day to day basis and supervise team to ensure efficient, accurate completion of duties
- Responsible for ensuring that every customer receives a positive customer experience on every contact via the effective management of their team
- Ensure escalated complaints are resolved and that corrective actions are taken, mitigating risk through escalation of any regulation breach or introducer failure, highlighting to the CS Management Team any issues as soon as they become apparent
- Use MI reporting for the team to optimise performance
- Have in depth knowledge of Healthcare domain
- Have capability to coordinate operations and team members
Team Manager Job Description
- Contribute towards human resource objectives of recruiting, orienting and training team members and take ownership of coaching, counseling, disciplining and appraising employees while enforcing policies and procedures
- Coach and develop associates to build their skills, knowledge and capabilities
- Understand and apply effective DSG principles
- Communicate program or operations issues to Operations Manager with recommended resolution
- Work with the Operations Manager to forecast DSG needs
- Analyze and communicate operational findings to Operations Manager
- Responsible for hiring and developing a high performance work team which will provide exemplary professional customer service to our external customers
- Write performance appraisals and administer progressive discipline as necessary
- Responsible for the quality of the customer’s experience
- Analyze and respond to contact centre metric data such as customer satisfaction, performance and resolution metrics
- Have Ability to interact with employees across any level in the organization
- Educated to Bachelor degree level desirable
- Be well Verse in MS Office applications
- Have in depth knowledge of Healthcare domain process
- Effectively participate as required in industry technical standards committees to ensure technical
- Identify and exploit all opportunities for technical innovation
Team Manager Job Description
- Adhere to all quality management system processes and procedures ensuring all Team Manager responsibilities are delivered in line with agreed requirements
- Act as an escalation point for customer complaints
- Manage a team of up to 12 Case Handlers, coaching, supporting and developing to the team to deliver quality work in line with service level agreements and regulatory requirements
- Effectively communicate with the client management team and produce accurate and up to date MI in a timely manner
- Ensuring monthly 121’s take place for each team member, encouraging individuals to play an active role in the process
- Providing learning opportunities that maximise the quality of work, optimise business/ process knowledge and build colleague capability
- Recognise achievements within the team and share great feedback
- Identify opportunities / ideas for business improvement
- Ensure compliance with company requirements Health & Safety, provision of MI, Risk and Business Assurance information
- Manage the front-line operations of a team of 15-20 associates
- Demonstrate commitment and responsibility to integrity and ethics
- Close attention to detail and ability to meet tight deadlines in order to deliver an efficient and effective service
- Ability to adapt to changing situations in a measured and flexible manner in order to adapt the service provided to suit any change in circumstance whether legislative, structural, partnership related Key skill 6
- Previous experience on a people management position - at least 2 years /BPO sector will be considerate as an advantage/
- MS Office required (Excel, PowerPoint)
- Bachelor of Science (or equivalent degree) preferred