Store Operations Job Description
Store Operations Duties & Responsibilities
To write an effective store operations job description, begin by listing detailed duties, responsibilities and expectations. We have included store operations job description templates that you can modify and use.
Sample responsibilities for this position include:
Store Operations Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Store Operations
List any licenses or certifications required by the position: EA, PTIN, ITIL, WHIMIS, PMP, LEAN, ASE
Education for Store Operations
Typically a job would require a certain level of education.
Employers hiring for the store operations job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in Marketing, Communication, Computer, Business, Associates, Leadership, Management, Business/Marketing, Retail Management, Business/Administration
Skills for Store Operations
Desired skills for store operations include:
Desired experience for store operations includes:
Store Operations Examples
Store Operations Job Description
- Understand key business metrics and drivers and partner with Field Leadership and Human Resources as necessary to provide training including tools and documents
- Coordinate the pilot process timeline and communication process for all system enhancements / implementations
- Follow up with stores regarding new and updated processes / applications to gain an understanding of how the change is being received and the success rate
- A broad knowledge of Store Operations and Retail Field goals and responsibilities with 2 – 3 years of experience
- Proficient with Word, Excel, PowerPoint, POS and Mobile POS systems
- Highly organized with the ability to prioritize and manage multiple tasks in a dynamic, fast paced environment
- Superior follow through, organization, attention to detail and customer service oriented
- The ability to be comfortable working with many levels of Field and Corporate Management
- Manage daily communication via email and the store intranet
- Responsible for the Weekly Merchandise update for Outlet and the weekly pricing updates partnering with RMP
- Responsible for the Monthly newsletter partnering with Field Leadership and corporate departments (Customer Experience, Retail Finance)
- Responsible for the maintenance of store intranet files, ensuring they are organized and up to date
- Coordinate execution of the field transmittal process, including the managing of the transmittal coordinator (mailroom associate)
- Manage daily communication via email and the store intranet for Quebec
- Manage the store survey process
- Manage the distribution and partner in the updating of all policy and procedure related materials to the field and corporate
Store Operations Job Description
- Manage the rolling calendar & Store Operations Calendar
- Manage field distribution lists for corporate & MMs, store address list and contact list for the field
- Partner in the field contest, awards & incentives processes, including execution, reporting & tracking
- Manage employee gift programs (SMC, holiday)
- Manage in-store Tour Guide program including barcode set up, creation & distribution of materials
- Assist with or manage administrative needs and / or special projects for the team on an as needed basis
- Proficient with Word, Excel, PowerPoint and Photoshop
- Manage daily calendar for Exec
- Book all travel for Exec
- Administrative support for Store Operations Team
- Work on projects that support the needs of the customer, stores, home office teams, and shared services teams
- Manage day-to-day operational aspects of these projects
- Manage bi-weekly Mailpack and supply requests to stores
- Manage Home Office to store visits and calendar
- Support Store Operations Coordinator with supply requests relating to new store openings
- Flexibility and positive reaction to change
Store Operations Job Description
- Serve as project leader on cross-functional teams to support ongoing company initiatives
- Write, edit, and maintain Integrated Store Operations (ISO) content & other online reference material
- Capture project scope, goals, and deliverables in collaboration with stakeholders
- Track and report on project status to stakeholders
- Review store procedures and communications to ensure compliance with ISO
- Participate in the Store Communications & Operations and Store Systems User Groups
- Act as a liaison, visiting stores to measure the success of these plans and recommend changes to respond to opportunities for improvement
- Use a variety of communications vehicles to share information and identify the best way to send information, ensuring understanding and appropriate responses from the field
- Preparation of employee and store productivity, compensation and commissions analysis other store operational reports
- Variance analysis of store expenses vs
- Collaborative team player working well with store lines, retail management and cross functional departments (Finance, Loss prevention, Human Resources, ) teams
- Experience with project management preferred, including a solid understanding of project management techniques, tools, and software
- Ability to learn quickly when facing new problems, open to change, and enjoy the challenge of unfamiliar tasks
- Ability to learn technical things quickly
- Knowledge of the Tailored Brands in store and back office systems a plus (JAVA Pos, Oracle, Putty, PeopleSoft, SCA, Empower)
- Must demonstrate a commitment to adidas Group values
Store Operations Job Description
- Working with the Operations and Communication departments, interns will be exposed to strategy related to all elements of the retail business including merchandising, loss prevention, system rollout and sales motivation
- Provides tools and information to drive compliance and leadership with Upper Field management and store teams which assist in operating an efficient business and protects the company against legal action
- Manages business relationships with multiple supply vendors
- Provides general operational support to retail stores, field leadership, and corporate business units
- Review and reporting of key store metrics (sales, traffic, conversion)
- Maintain a close working knowledge of current store systems and operational controls
- Follow up and report on store compliance
- Translate store challenges into Shared Service priorities
- Ensure that reference documentation and resources are updated regularly and aligned with current process
- Partner with Store Communication Coordinator to message operational priorities and updates
- Travel days consists of 4 days on-site for new store construction & renovation, ability to organize 10 hour days at turnover/renovation/overnight relocations
- Must have very good knowledge of databases, and be fluent in writing SQL queries
- Proficiency in POS system and Microsoft Office suite (including Excel, Word, PowerPoint)
- Must be able to multi-task/problem solve and possess strong project management skills
- Ability to work independently and prioritize tasks contribute to the overall store operations team
- Ability to prioritize and manage multiple tasks in a fast paced, dynamic environment
Store Operations Job Description
- Act as a point of contact for general operational support including troubleshooting, answering questions, researching issues, clarifying policies and system operations
- Ad hoc project work as relevant
- Responsible for all RTB operations for approximately 175 Oakley retail stores
- Creates, implements, and maintains Store Policy & Operating Procedure manuals
- Manages merchandise movements to/from stores and works with key partners to establish and communicate movement calendars
- Owns Operations technology and store systems platforms, deployments, integrations
- Develops and maintains inventory control and loss prevention best practices
- Coordinates scheduling and posting of store physical inventory counts and communicates results to senior management and key stakeholders
- Partners with key stakeholders to develop and maintain POS Master Data information for stores
- Manages and/or assists with third party vendor relationships to create, develop, and maintain products, pricing, and distribution of operating supplies for stores and back office teams
- Experience in fashion retailer preferably with both primary retail channel and outlet operations
- Prior retail field or customer service experience preferred
- Ability to travel 20% of their time
- Proven ability to prioritize and work in a fast paced environment
- Strong organizational skills, self-motivated and acts with a sense of urgency
- Some Anthropologie store experience