Assistant Store Manager Job Description
Assistant store manager
provides assistance to the store manager to help coach and develop the team. Provides onboard support and maintenance for all store's IT assets, POS terminals, printers, scanners, peripheral attached devices, mobile devices, networking devices, servers, and related hardware.
Assistant Store Manager Duties & Responsibilities
To write an effective assistant store manager job description, begin by listing detailed duties, responsibilities and expectations. We have included assistant store manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Provides the interpretation, administration and direction for Kohl’s Service Standards (KSS), including the Customer Service Survey, “Yes We Can” Program, and other Customer Service programs
Accountable for results of Customer Service programs through the Customer Service Scorecard
Leads/directs Area Supervisors in the standard for Customer issue resolution
Manages sales floor Associates to meet and/or exceed Customer Service occurrences
Supports and participates in the execution of the “E3” program
Personnel/Staff Supervision
Interview/recruit a sales oriented staff
Assist in supervising and motivating staff to meet goals
Assist in the resolution of employee questions and problems
Assist in controlling expenses
Assistant Store Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Education for Assistant Store Manager
Typically a job would require a certain level of education.
Employers hiring for the assistant store manager job most commonly would prefer for their future employee to have a relevant degree such as Collage and Bachelor's Degree in Business, High School Education, Hospitality Management, Retail Management, Marketing, Graduate, Education, Military, Merchandising, Leadership
Skills for Assistant Store Manager
Desired skills for assistant store manager include:
Operating POS terminals and scanners
Using basic computer software and hardware
If applicable
One-Hour Photo department and film processing
Products and services of the company
Cataloging
Inventory management systems
Merchandise
Parts
Repairs
Desired experience for assistant store manager includes:
Assist in the inventory and maintenance of inventory records
Supervise Key Holders and Sales Associates
Interface with district and corporate personnel
Take action to correct negative sales trends
Minimum UPT/ADT standards
Communicate best sellers to Store Manager
Assistant Store Manager Examples
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Assistant Store Manager Job Description
Job Description Example
Our company is searching for experienced candidates for the position of assistant store manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for assistant store manager
- Inspire and manage the team to deliver amazing levels of service
- Smash store targets
- Innovate, and encourage your team to do the same
- Implement the best VM on the planet
- Coach the team to become experts in our product
- Embrace and embed the Superdry culture
- Complete required daily accounting paperwork and transmit by deadline
- Operate and supervise non-exempt (hourly) employees to uphold operating standards
- Supervises, develops, trains, and disciplines staff
- Maintains business records, review cashier accountability sheets and records prescribed by the Store Manager and /or Territory Manager
Qualifications for assistant store manager
- Assists in recruiting top Sales Associate talent
- Assists in the performance appraisal process and gives coaching and feedback to associates as needed on the floor
- Identifies performance issues and policy violations according to company policy and partners with the Store Manager (SM) to address appropriately
- Degree / Diploma with over 8 years retail sales experience of which 2 years should be management level with proven sales & service record
- Able to organize resources flexibly within his/her shop to achieve sales and service targets
- Ensuring that service standards are maintained and customer issues are quickly and efficiently resolved
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Assistant Store Manager Job Description
Job Description Example
Our company is looking for an assistant store manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for assistant store manager
- You will be assisting the store manager to help coach and develop your team
- Have a commercial awareness and to drive value
- Taking responsibility for rotas and ensuring wages are kept within budget allocations in the store manager’s absence
- To assist the store manager with stock control including ordering
- After hours availability in case of unforeseen situation or emergency
- You should have some type of customer facing experience from a variety of environments including retail sales, restaurant, sales associate, and other customer-centered selling roles
Qualifications for assistant store manager
- A minimum of 3 years' experience in apparel retail store management within a high volume mall environment
- Maintain team job results by coaching, counseling and disciplining employees
- Experience with profit and loss management
- Must have excellent written and verbal communications skills the ability to motivate a team
- Ability to be professional and use discretion and independent judgment to make confident decisions and resolve issues
- Must be available to work a variety of shifts including nights, weekends and holidays