Services Manager Job Description
Services manager
provides solid financial acumen/cost analysis, office management experience, and experience with office equipment including phones, copiers, printers, computers, email systems, scheduling systems, and the office environment.
Services Manager Duties & Responsibilities
To write an effective services manager job description, begin by listing detailed duties, responsibilities and expectations. We have included services manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Verify each day that all orders are processed and scheduled to the best efficiency possible
Ensure Field Service Reports (FSRs) are performed to 100% accountability
Review FSRs daily for completeness, accuracy and billing
Support customer needs and drive Service sales lead program
Be responsible for on-call off-hour emergency call management
Work with Sales ITO (Inquiry to Order), OTR (Order To Remittance) to ensure timely delivery and start up of new systems and upgrades
Work on inventory control within the fleet
Drive teamwork for all aspects of Field service
Oversee projects to ensure commercial success and a high standard of output
Maintain direct liaison and built strong relationships with clients
Services Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Services Manager
List any licenses or certifications required by the position: AED, CPR, ITIL, PMP, CA, SPHR, GPHR, PHR, CMA, CIA
Education for Services Manager
Typically a job would require a certain level of education.
Employers hiring for the services manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and High School Degree in Accounting, Finance, Education, Management, Engineering, Business, Technical, Computer Science, Graduate, Marketing
Skills for Services Manager
Desired skills for services manager include:
Investment and partner relationships – ideally supported by an IFIC qualification lending qualification
Lending
Processes and systems
BMO’s products
Financial solutions
BMO Financial Group as training program is completed
Excel
P&L accountability and contract-managed service experience is desirable
Outlook
Microsoft Office Suite and email systems
Desired experience for services manager includes:
Preparation of appropriate reports (monthly, quarterly, final project report)
Provide specialist technical input and advice into feasibility studies complex technical applications
Develop leadership in others through guiding, coaching, mentoring and empowering staff
Embracing a culture where all safety issues are promptly reported and addressed, and reiterating the importance of such actions
Successful implementation and understanding of the importance of Health, Safety and Environment
Ability to solve problems and manage conflict
Services Manager Examples
1
Services Manager Job Description
Job Description Example
Our company is hiring for a services manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for services manager
- Manage energy consumption/meter checks
- Support the Operational team with the delivery of the contract and the achievement of operational objectives
- Ensure familiarity with budgets and spend
- Anticipate and develop strategies and solutions associated with the operation, and manage implementation
- Identify training needs and implement training development
- Attend client program meetings & agree timelines in line with available resources
- Support reporting supervisory staff
- Build constructive working relationships with brand partners, tenants and colleagues
- Ensure that adequate resources are available for the works to be progressed in accordance with the needs of the location
- Ensure that job schedules & all associated contracts paperwork is completed accurately & fully detailed
Qualifications for services manager
- Strong customer service and coordination experience
- Outstanding communication skills (both verbally and in writing) and the ability to work effectively with all levels in the organization including people with different styles and backgrounds
- Compile regular appraisals for all direct reports
- Ensure the team adhere to safe working practises
- Develop and implement strategies to improve daily operations on site
- Management of own resources
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Services Manager Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of services manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for services manager
- Close attention to detail and excellent follow-through skills
- Manage queue of incoming requests and process efficiently
- Manage several Business Partners and tend to their specific needs
- Process quotes and Customer Service Agreements within a specific timeframe
- Responsible for understanding and communicating service offers and content
- Responsible for excellent customer service and responsiveness
- Responsible for reducing the amount of time it takes to process quotes and purchase orders to vendor
- Responsible for driving vendor service renewals and managing various programs
- Responsible for various administration duties
- Maintain database of quote activity
Qualifications for services manager
- Manage of housing and camp maintenance and refurbishment programs
- Be responsible for all relevant ancillary support contracts
- Own Material Risks relevant to your portfolio, including Remote Travel, Airport, Buses and Water continuity and quality
- Tertiary qualifications in Engineering, plus 15 years’ experience within engineering and project management
- Successful implementation and understanding of the importance of HSE
- Knowledge of ITIL standards and the principles of service support and delivery
3
Services Manager Job Description
Job Description Example
Our company is searching for experienced candidates for the position of services manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for services manager
- Identify and pass on to senior leaders any potential guest issues and/or VIP requests
- Be fully involved in the preparation of the departmental and hotel budgets, any other financial reports if requested
- Track and maintain records of all guest issues and recovery
- Responsible for training of SLS Service employees and provide evaluation of employee performance
- Review’s vacancy/occupancy status and room assignments as needed
- Monitors key control and signs guests in and out of their assigned rooms at their assigned guest house
- Ensures the service desk is maintained 24/7 and will be assigned to either the Day shift or the Night Shift
- Responsible for the employee performance reviews
Qualifications for services manager
- Communicate clearly with a range of people at different levels of the organization and explain and discuss technical issues using a range of styles, tools and techniques
- Work in a manner in keeping with GAI’s values
- Effectively plan, prioritize and co-ordinate own and others’ activities
- Bachelor degree in Civil, Mechanical or Electrical Engineer, registered and regularized at CREA
- Minimum 8 years professional experience, preferably in the Wind industry
- Experience managing contract and warranty issues, as handover process
4
Services Manager Job Description
Job Description Example
Our company is growing rapidly and is hiring for a services manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for services manager
- Alaska
- Connecticut- Quinnipiack Valley only
- Hawaii
- Indiana
- New Mexico
- Pennsylvania
Qualifications for services manager
- Making yourself accountable for driving customer focused outcomes and safety initiatives
- Direct and control the operational activities of the location
- Expand the location’s business and manage costs to achieve annual financial and marketing goals
- Select, train and motivate location staff to service excellence
- Ensure the location’s operating practices comply with appropriate regulations and Company policies
- At least 2 years of managerial experience or 5 years of industry experience
5
Services Manager Job Description
Job Description Example
Our company is searching for experienced candidates for the position of services manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for services manager
- Previous experience working on large-scale projects, where you will have managed complex building service projects (mechanical, electrical and hydraulic)
- Minimum five years’ experience in management/supervision
- Demonstrates good organizational and communication skills and the ability to exercise sound judgment and make decisions independently
- Experience in an OCONUS environment and ability to work effectively with multi-cultural workforce is preferred
- Experienced Senior Services Engineer or Services Manager on large building projects, delivering and project managing advanced/complex building services packages (mechanical, electrical and hydraulic)
- Commercial building project experience is highly desirable however not essential
Qualifications for services manager
- Oregon
- Wyoming
- Making yourself accountable for driving customer focused outcomes and safety initiatives at all times
- BS degree in Chemistry, Engineering or another applied sciences curriculum preferred
- The ideal candidate will have at least eight (8+) years of automotive, chemical or related industry experience to include a combination of sales, technical and marketing experience displaying finance and business acumen
- Knowledge of the functions and organizations, which impact customer relations, such as manufacturing/operations, Technical, Marketing and finance, is required