Service Trainer Job Description
Service trainer
provides data and feedback to National Practice and Local Office & Center management on use of systems and processes.
Service Trainer Duties & Responsibilities
To write an effective service trainer job description, begin by listing detailed duties, responsibilities and expectations. We have included service trainer job description templates that you can modify and use.
Sample responsibilities for this position include:
Delivers and facilitates structured training and development programs and initiatives in support of the company's Guest Service initiatives
Provides continual support of in-park coaching by providing just-in-time feedback based upon service observations
Provides observations and coaching requested by functional Learning & Development partners – and/or cross department leadership – specific to identified service performance gaps
Other responsibilities may include trouble-shooting repair needs which are difficult to identify
Facilitate Training for newly hired and existing members on CGI & Service Desk specific procedures and quality standards
Update and develop training material to meet needs of the Service Desk
Coach members on the quality of their client contacts through monthly meetings
Evaluate phone, email, chat and ticket quality using standard guidelines
Provide regular documentation following team standards
Facilitating the New Hire Service Advisor training program and providing feedback to ensure maximum employee performance
Service Trainer Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Service Trainer
List any licenses or certifications required by the position: ASE, ACCESS, G2, G1, CISSP, TOC, ITIL, CPR, NATA, CEU
Education for Service Trainer
Typically a job would require a certain level of education.
Employers hiring for the service trainer job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Exercise Science, Education, Coaching, Massage Therapy, Technical, Associates, Business, Engineering, Computer Science, General Education
Skills for Service Trainer
Desired skills for service trainer include:
Customer service policies and standards
CMS
Health care
Operational changes
Relevant technologies
Excel
Call center systems
Word
Microsoft Office applications
MS Office
Desired experience for service trainer includes:
Experience in writing and editing user documentation
Experience in writing training material for a technical audience
Experience with Citrix remote desktop product line a plus
Partner with training academy and store manager on certification of new joiners
Work with store managers to ensure they are equipped with correct training tools in delivering the right behaviour and regular training takes place in stores
Ensure all front of house processes, services, standards and customer tools are in place and being used to deliver a seamless customer experience
Service Trainer Examples
1
Service Trainer Job Description
Job Description Example
Our growing company is hiring for a service trainer. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for service trainer
- Basic Excel and Access skills preferred
- Intermediate PowerPoint and Word skills preferred
- Coordinating the implementation of new or revised training curriculum
- Participating in the development of additional training programs within Cardmember Service
- Developing and managing class related materials including leader guides, participant packages and visual support
- Determining the appropriate combination of instructional and presentation methods to meet the needs of the audience
- Developing and assisting with the coordination of all phases of education and training related to DoD and commercial users
- Must be proficient in developing a training solution
- Assisting with training in line with annual audits
- Working alongside the Quality Administrators to improve quality
Qualifications for service trainer
- Lead rollout of all new brand/ global initiatives, training/coaching groups and individuals according to their needs where necessary
- 2 years of previous training experience preferred
- Strong people skills with the ability to relate well and work with all personalities
- Ability to flourish in an environment that requires you to deal with multiple issues concurrently and change plans without a great deal of notice
- Must set an example for professional behavior and adherence to policies
- Bachelor of Arts in Training & Development, Communication, Education, Instructional Design and/or the equivalent level of education and experience
2
Service Trainer Job Description
Job Description Example
Our innovative and growing company is looking for a service trainer. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for service trainer
- Create, develop and maintain training sessions and workshops, training modules, training and technician evaluation tools
- Will be the first point of contact for distributors and customer’s technical requests
- Will accurately and quickly understand the problem and provide thorough diagnosis and repair information to the customer
- Will create technical service bulletins as necessary
- Will develop written and web-based solutions to help distributors and customers have access to accurate maintenance and repair information
- Will make distributor or customer visits related to the operation, repair and safety of our products
- Will review warranty claims and assist in analyzing returned parts and making settlement decisions
- Will actively participate in New Product Development(NPD) to ensure service and safety requirements are met and to prepare the department for supporting new models
- Develop and deliver training to field teams (primarily to newly hired Smart Home Pros) based on Field Services training plan – installation processes, product knowledge, customer engagement, inventory management
- Develop materials that will be used by Field Service Mangers to train their teams (team meeting training packets, ride-along observation forms)
Qualifications for service trainer
- Ability to present training in classroom setting on the shop floor (Hands on)
- Must have a valid CDL license (Class B with a Passenger Endorsement)
- Traveling, Sitting and or, Standing for long period of time, Bending, Kneeling, Lifting up to 50 pounds unassisted
- Communication skills (both verbal and written) are critical
- Experience in a technical contact centre environment
- Dynamic communication, leadership and group management skillset
3
Service Trainer Job Description
Job Description Example
Our growing company is hiring for a service trainer. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for service trainer
- Delivering education to new and incumbent MSC and PMG employees
- Developing, establishing and conducting virtual classes via web conference tools
- Learning the unique skills necessary to effectively deliver education via this venue
- Developing presentations for classroom and web conferences using adult learning methods
- Consistently updating management on progress of new employee development
- Effectively manage travel and other expenses, completing all monthly reports on time
- Possess the ability to assimilate new information quickly
- Use creativity to enhance classroom education and presentation materials
- Be flexible when priorities and projects suddenly change
- Articulate and utilize proper grammar in daily conversation and development of written materials
Qualifications for service trainer
- Autonomous, innovative and resourceful
- One to two years of adult learning/training experience
- Basic knowledge of a wide variety of training techniques and technologies
- Experience with HEAT ticket system
- Knowledge of warehouse operations and inventory control
- A+ Certification is highly desirable
4
Service Trainer Job Description
Job Description Example
Our company is hiring for a service trainer. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for service trainer
- Possess presentation skills in facilitating classes and leading discussions for both small and large groups
- Demonstrate ability to be a productive member in a team setting
- Take initiative to persevere in pursuit of critical information and in seeing projects through to completion
- Advanced Outlook skills preferred
- Willing to relocate for advancement opportunities
- Deliver customized 30- and 60- minutes Total Body Stretch sessions to promote members’ and guests’ flexibility, mobility, circulation, injury prevention, recovery and performance as part of the Massage Envy vision of total body care
- Make recommendations on frequency, enhancements (when applicable), and home care within scope of practice
- Provide learning events that build student knowledge and skill with a primary focus on Service functions
- Feedback on training programs and service initiatives to the corporate training and education team
- Primarily responsible for traveling to dealers with some distributor locations across North America, Mexico, and some global locations to train on the new Guidanz Web Service application
Qualifications for service trainer
- Bachelor’s degree in Strategic Intelligence, Computer Science, Information Technology, or a related technical field
- Be fluent in English (another European language would be an advantage but not essential)
- Several years of experience with medical device service concentration, Radiation facility experience preferred
- Having worked and handled proton therapy equipment is highly favored
- Expert communication skills and ability to effectively address small or large groups
- Goal oriented and ability to work and deliver in tight time constraints
5
Service Trainer Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of service trainer. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for service trainer
- Coordinate and monitor training need
- Design and develop training programs and materials that stay within the quality, cost and timing parameters
- Implement new programs by conducting train-the-trainer sessions
- Monitor and evaluate the training program’s effectiveness and utilization of training resources and make adjustments where necessary
- Manage/interface with clients such as marketing, engineering, sales, , to understand project scope, timing, budget and human resources required
- Work with core product teams and other training experts to plan and implement training strategies for new products
- Respond in a timely manner on any follow-up issues or action items after a training session
- Assume ownership of each training situation to ensure participants have a positive learning experience and leave with the information necessary to perform their role
- Facilitate learning by using a variety of active learning methods and adult learning concepts to develop participants’ competencies and to help learners meet specified performance expectations
- Demonstrate mastery of applicable product concepts, technical content, course curriculum and training methodologies
Qualifications for service trainer
- Ability to promote and develop a motivated and prepared workforce
- Ability to work in a radiation-controlled environment
- Ability to perform required physical tasks (bending, stretching, climbing ladders, moderate lifting, holding tools/test equipment for inspections)
- Effective track record of developing and implementing training programs to technical staff on installation and troubleshooting procedures in short timelines, preferably on proton therapy equipment
- Experience in developing technical training material
- Background in Radiation Safety