Service Advisor Job Description
Service Advisor Duties & Responsibilities
To write an effective service advisor job description, begin by listing detailed duties, responsibilities and expectations. We have included service advisor job description templates that you can modify and use.
Sample responsibilities for this position include:
Service Advisor Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Service Advisor
List any licenses or certifications required by the position: I-CAR, ASE, ITIL, CSSA, EMC, PMP
Education for Service Advisor
Typically a job would require a certain level of education.
Employers hiring for the service advisor job most commonly would prefer for their future employee to have a relevant degree such as Associate and Doctorate Degree in General Education, Automotive Technology, Business, Technical, Education, Associates, Communication, Supervision, Graduate, Agriculture
Skills for Service Advisor
Desired skills for service advisor include:
Desired experience for service advisor includes:
Service Advisor Examples
Service Advisor Job Description
- Reviews repair orders to ensure that work is completed and additional work and authorization is noted
- Ensures that vehicles are parked in assigned areas
- Inspects all vehicles for body work, informs customer if work is needed, and provides an estimate for body work
- Phone Suppliers for copies of outstanding invoices and statements
- Send documents to head office with courier
- Cashier – assist cash customers and process speedpoint transactions
- Stationery – compile list to order once a month
- Attach petrol slips to petrol accounts – once a month
- Staff refreshments – ensure sufficient supply
- Assist with making copies and faxing as requested
- Post invoices to customers
- Assist Branch Admin Manager
- Accurately record issues and data into Dealer Management System, translate a customer’s concern into a comprehensive repair order (RO) for Technicians
- Conduct Transactions in system
- Accurate and organized service repair orders
- Additional metrics including $0 accounts receivable, number of open work orders, % of warranty reimbursed
Service Advisor Job Description
- File and update warranty claims
- INSERT KEY RESPONSIBILITIES]
- Customer satisfaction and complain handling
- Planning the workshop utilisation capacity
- Calculation & preparation for retail invoicing, internal invoicing and claim handling
- To open and process job cards for repairs, maintenance and service
- To Transfer all relevant information from job card to computer system accurately
- To close job cards and monitor work in progress
- To be the liaison person between the customer and Volvo
- To assist Technicians with VST’s & RST’s
- Work in a team-based environment and achieve common goal
- Advising on technical queries or issues
- Service Advisor experience preferred
- Associate degree or equivalent from a two-year college or technical school preferred
- The drive to succeed in a fast-paced, high-volume environment
- Pass a pre-employment background check and drug screen
Service Advisor Job Description
- To assist with Health & Safety requirements of the branch
- To conduct regular checks on Company vehicles as per the company policy
- Acts as a liaison between home office departments and the introducing broker dealer to research and resolve escalated issues regarding clients' accounts communicated via phone, correspondence, email and online inquiries
- Five weeks paid holiday leave per year
- The opportunity to build your career with a recognised industry icon
- Serves as a liaison between home office departments and the branch offices to research and resolve escalated issues regarding clients’ accounts via phone, correspondence, email and online inquiries
- Follows an issue from initiation, through resolution and to final communications and follow-up
- Responds to inquiries related to qualifications, instructions or paperwork requirements for various programs
- Addresses inquiries pertaining to operational policies and procedures by relaying policies that govern procedures at the retail level
- Interfaces with existing clients looking to trade their account(s) designated as house account(s) until a new Financial Advisor is established
- To assign and organise service work schedules
- Accurately assist with customer invoicing and purchase orders enquires
- Requested repair, complaint, and/or failure
- Must have the physical ability to wear Personal Protective Equipment (PPE) Protective Glasses and
- Must be well disciplined person willing to manage numerous tasks in a non-stop service environment
- Must have the physical ability to wear Personal Protective Equipment (PPE) Protective Glasses and Protective Footwear as required
Service Advisor Job Description
- If you want to develop your career with the industry leader who gives you the innovative technology you love to work with and empowers you to deliver a service you can be proud of – then this is where you need to be
- Direct activities of assigned Service Techs
- Boldly set and achieve sales goals
- Develop superior product knowledge
- Deliver exceptional customer service and drive loyalty
- Stay apprised of new techniques relevant to the work being performed
- The ability to prioritise conflicting tasks
- Mechanical qualification and/or experience in the diagnosis and repair of heavy duty engines would be advantageous
- Greet Customers in the service drive promptly and with a smile
- Determine vehicle needs based on Customer information and inspections
- Manage repair orders with full transparency
- Follow-up with Customers on their vehicle status
Service Advisor Job Description
- Our Distribution business delivers reliable, durable, high performing products for our global partners
- The Service Advisor has safety, customer satisfaction, and business responsibilities within branch operations
- Must have some previous experience within a Service Advisor role
- It would be desirable to possess a basic level of mechanical awareness
- Have a proven track record of delivering an outstanding customer experience
- Offer flexibility in their approach and the ability to work as part of a team
- Technically competent in diesel engines
- A minimum of one year of service experience is preferred
- A relevant trade qualification
- High School Diploma or equivalent and a minimum of (1) year of experience in the financial services industry, preferably including related service experience
- Previous Service Advisor experience, required
- Previous experience within an Automotive Aftersales role