Automotive Service Advisor Job Description
Automotive service advisor
provides input/oversight on recruitment for all automotive teams located in India, especially with regard to new skillsets such as data science, technology and automotive engineering.
Automotive Service Advisor Duties & Responsibilities
To write an effective automotive service advisor job description, begin by listing detailed duties, responsibilities and expectations. We have included automotive service advisor job description templates that you can modify and use.
Sample responsibilities for this position include:
Perform brakes, suspension, tire installation, scheduled maintenance, and all manner of automotive repairs and maintenance, that you are qualified to perform
Acts as first point of contact for Ride Share customers on the phone and in the store
Stay up-to-date on benefits and features of product mix competition
Of service customers
Greet customers, answer telephone calls and schedule appointments in a prompt and courteous manner
Distribute work to all shop technicians while monitoring progress and accuracy of each job
Arrange towing and /or alternate transportation such as shuttle or rental vehicle when necessary in accordance with Total Repair Care (TRC) standards
Monitor inspection dates of vehicles in system to ensure the inspections are completed before due dates
Provide accurate documentation on all maintenance and repair events
Verify that all repair and maintenance work is necessary and done at a fair price
Automotive Service Advisor Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Automotive Service Advisor
List any licenses or certifications required by the position: ASE
Education for Automotive Service Advisor
Typically a job would require a certain level of education.
Employers hiring for the automotive service advisor job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in Education, Business, Engineering, Automotive, Technical, Associates, Management, Automotive Service
Skills for Automotive Service Advisor
Desired skills for automotive service advisor include:
Basic car functions
Characteristics
Automotive technology Service Advisor Certification is desired
Operations in order to answer customer questions
Operations
If you are enthusiastic and willing to learn
Products and services
Vehicle mechanical operations
Automotive repairs
Automobile
Desired experience for automotive service advisor includes:
Service Advisor experience not required, but preferred
Flexible schedule to cover store hours, including Saturdays & Occasional Sundays
Ability to work evenings when needed and at least every other weekend
Comprehensive benefit package including Paid Time Off (accruals begin with first day of employment) , 401(k) plan with a company match, Medical, Dental, Prescription, and Vision Coverage, Tuition Reimbursement, Life Insurance, and Flexible Spending Accounts to highlight a few of the offerings
Comprehensive benefit package including Paid Time Off with accruals beginning first day of employment, 401(k) plan with a company match, Medical, Dental, Prescription, and Vision Coverage, Tuition Reimbursement, Life Insurance, and Flexible Spending Accounts to highlight a few of the offerings
Comprehensive benefit package including Paid Time Off, (accruals beginning first day of employment), 401(k) plan with a company match, Medical, Dental, Prescription, and Vision Coverage, Tuition Reimbursement, Life Insurance, and Flexible Spending Accounts to highlight a few of the offerings
Automotive Service Advisor Examples
1
Automotive Service Advisor Job Description
Job Description Example
Our company is searching for experienced candidates for the position of automotive service advisor. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for automotive service advisor
- Ensure appropriate preventative maintenance schedule is followed
- Maintain monthly performance goals at or above the established goal
- Offers assistance willingly and makes a positive contribution to morale
- Respond positively to change, remains calm and professional under pressure and accept constructive criticism positively
- Provide customer service to include vehicle service care and manufacturer’s warranty specifications
- Schedule and manage service appointments and service estimates
- Address and resolve customer complaints
- Advises customers on necessary/suggested services
- Maintains CSI at or above designated standards
- Manage material inventories
Qualifications for automotive service advisor
- The opportunity to work in a small office setting where you can see the impact of your contributions on a daily basis" if the company is small, or "the opportunity to lend your own expertise to developing operational initiatives and procedures" if this is a visionary or new role at the company
- Comprehensive benefit package including Paid Time Off during the first year, 401(k) plan with a company match, Medical, Dental, Prescription, and Vision Coverage, Tuition Reimbursement, and Life Insurance
- Comprehensive benefit package including Paid Time Off (time off accruals begin 1st day of employment), 401(k) plan with a company match, Medical, Dental, Prescription, and Vision Coverage, Tuition Reimbursement, Life Insurance, and Flexible Spending Accounts to highlight a few of the offerings
- Comprehensive benefit package including Paid Time Off during the first year, 401(k) plan with a company match, Medical, Dental, Prescription, and Vision Coverage, Tuition Reimbursement, Life Insurance, and Flexible Spending Accounts to highlight a few of the offerings
- A competitive salary of $33,925 to $35,000/year, depending on experience, plus commission and opportunity to double commission
- Automotive Sales Experience is a plus
2
Automotive Service Advisor Job Description
Job Description Example
Our innovative and growing company is hiring for an automotive service advisor. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for automotive service advisor
- To control and handle the parameters of the paint lines to ensure the quality standards of the painted units
- Establish Maintenance Plans
- Implementation of savings projects
- Analyze information to resolve action plans
- Implement good operating practices
- On our business and in the lives of team members and customers every day
- Knowledge of automotive technology (mechanics, hydraulics, and basic principles of electricity and electronics) and the ability to communicate the same information to the support team, customers, and Auto Technicians
- Must possess and maintain a valid driver’s license, five (5) years of driving experience with an excellent record, and the ability to operate both automatic and manual transmissions on passenger vehicles and light-duty trucks
- Oversee and audit courtesy automotive inspections and services performed by Technicians
- Train teammates and perform work identified during audits
Qualifications for automotive service advisor
- Retail Cashier Duties
- Initiate work orders and invoices
- Maintain organization and cleanliness of Customer Waiting areas and Service Desk
- Demonstrate awareness and compliance with Loss Prevention and Safety policies/procedures
- Pulling vehicles into the Service Center as assigned
- Preparing Estimates
3
Automotive Service Advisor Job Description
Job Description Example
Our growing company is hiring for an automotive service advisor. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for automotive service advisor
- Provide timely response to repair orders submitted by phone and email, in an efficient and friendly manner
- Review proposals to ensure proper repair and maintenance services are performed according to manufacturers' recommendations, interval-based timing, and appropriate pricing for suggested services
- Negotiate pricing, assess and apply proper warranty and post-warranty applications while creating, issuing, and explaining purchase orders according to our operating procedure
- Contact clients to provide recommendations, explain proposed procedures, and gain approval
- Make recommendations to Groups for full maintenance service proposals, repairs charged to the clients, and opportunities to cycle vehicles in favor of repair
- Locate and suggest proper service locations for clients
- Trained to achieve automotive tech Level I status
Qualifications for automotive service advisor
- Automotive dealership service experience &/or certifications is a plus
- Prior experience in an auto service repair facility is preferred
- Comprehensive benefit package including Paid Time Off with accruals beginning the first day of employment, 401(k) plan through Vanguard, Medical, Dental, Prescription, and Vision Coverage, Tuition Reimbursement, Life Insurance, and Flexible Spending Accounts to highlight a few of the offerings
- Comprehensive benefit package including Paid Time Off (accruals begin with first day of employment) , 401(k) plan, Medical, Dental, Prescription, and Vision Coverage, Tuition Reimbursement, Life Insurance, and Flexible Spending Accounts to highlight a few of the offerings
- Previous working experience in Automotive Coatings for 3 years minimum
- Good knowledge in QC Tool, to facilitate problem solving and process improvements
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Automotive Service Advisor Job Description
Job Description Example
Our company is looking to fill the role of automotive service advisor. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for automotive service advisor
- 401(k) plan with company match up to 7%
- Previous working experience in Automotive Coatings for 3 years minimum (liquid paint)
- Previous working experience in Automotive Coatings for 3 years minimum (phosphate, ecoat)
- Comprehensive benefit package including Paid Time Off with accruals beginning the first day of employment, 401(k) plan with company match, Medical, Dental, Prescription, and Vision Coverage, Tuition Reimbursement, Life Insurance, and Flexible Spending Accounts to highlight a few of the offerings
- You love interacting with people!You have a passion to help others – whether it’s our customers, Members, or teammates
- You're full of energy and can handle multiple tasks in a fast-paced environment
Qualifications for automotive service advisor
- Sophisticated English
- Must have Dealership experience
- Michigan Stores Only* ASE A4 and A6 Certifications required for Tech Level II and ASE A3, A4, A5 and A6 Certifications required for Tech Level III OR equivalent Michigan certifications
- Comprehensive benefit package including Paid Time Off (accruals begin with first day of employment), 401(k) plan with employer match, Medical, Dental, Prescription, and Vision Coverage, Tuition Reimbursement, Life Insurance, and Flexible Spending Accounts to highlight a few of the offerings
- Three years in the automotive industry preferred OR in a customer service role in a fast paced environment with a proven Sales and Customer Satisfaction Index record
- A competitive salary up to $75,000+ per year! (includes a base draw salary and monthly bonus potential)
5
Automotive Service Advisor Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of automotive service advisor. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for automotive service advisor
- An opportunity to work with an experienced team of professionals in a spacious, clean, well-lighted and safe work environment with state of the art equipment
- Satisfactory pre-and post-employment screening results
- A competitive salary of $31,500/year to $35,000/year, depending on experience
- Previous experience in automotive or customer service industries
- 4+ years of automotive technician experience or a combination of automotive technical school certificate/degree
- 2+ ASE automotive certification
Qualifications for automotive service advisor
- Like looking out for others and keeping them safe
- Like a short commute
- Ideal retail hours
- Possess a High School Diplomaor equivalent and valid driver’s license
- A competitive starting salary of $31,500/year, depending on experience
- A sales success based incentive pay plan