Customer Service Advisor Job Description
Customer Service Advisor Duties & Responsibilities
To write an effective customer service advisor job description, begin by listing detailed duties, responsibilities and expectations. We have included customer service advisor job description templates that you can modify and use.
Sample responsibilities for this position include:
Customer Service Advisor Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Customer Service Advisor
List any licenses or certifications required by the position: OPITO, ITIL, CI, MCSA, GCSE
Education for Customer Service Advisor
Typically a job would require a certain level of education.
Employers hiring for the customer service advisor job most commonly would prefer for their future employee to have a relevant degree such as Collage and Bachelor's Degree in Business, Foundation, Technical, English, Education, Business/Administration, Finance, Communication, Nutrition, Accounting
Skills for Customer Service Advisor
Desired skills for customer service advisor include:
Desired experience for customer service advisor includes:
Customer Service Advisor Examples
Customer Service Advisor Job Description
- Liaising with suppliers – both MITIE business units and third-party sub-contractors
- To work in partnership with the Senior Customer Service Advisor and Team Manager to deliver against a variety of business KPI’s
- Establish and maintain effective relationships with colleagues
- Deal with incoming and outgoing contacts in a professional manner and in accordance with quality guidelines
- To maintain and deliver against individual and department targets as set within your 121
- Maintain and develop own knowledge of all client business areas / office locations and service provisions sharing best practice within the team
- Communicating with customers verbally via telephone calls, in writing (email/fax/physical mail) regarding account/transaction queries
- Providing efficient, timely, and accurate service to Elsevier stakeholders in creating/managing agreements and coordinating the invoicing of electronic and print products
- Working with regional departments and other stakeholders (sales, business Controllers & Print fulfillment Team, etc) to ensure that contractual obligations to/from customers are met and that the processes are followed according to the requirements
- Accurately and timely processing of multi-year agreements according the terms and conditions of the subscription agreement
- Providing efficient, timely, and accurate service to Elsevier stakeholders in managing agreements and coordinating the invoicing of electronic products
- Reconcile accounts according to insurance contracts and submit/ process correct contractual
- Complete customer verification, processing repairs, forms and requests
- Empathetic – Every day we hear real life stories from real life people, so an empathetic nature is a must
- Highly motivated, who constantly looks to add value to the customer experience
- Computer literate- We offer extensive training but some working knowledge of computer usage is essential
Customer Service Advisor Job Description
- Make and receive calls to candidates
- Create candidate records and enter data accurately
- Add value to every customer contact
- Work proactively with other business functions and third parties carriers, vendors in order to ensure seamless one stop service to customers
- Free ‘KNOWHOW’ uniform
- Instore discounts for you and your family
- Up to 30% off various mobile phone contracts with numerous providers
- Onsite subsidised restaurant and Costa Coffee bar
- A free travel pass for a month for new starters using public transport
- Comprehensive fully paid training programme
- Provide answers to various queries utilising our in-house system referring to colleagues and management
- Competent level of common IS systems, Microsoft office, Internet based CRM systems
- Desire to deliver excellent support and customer service
- Corporate Perks’
- Clear defined career development framework
- Give excellent Customer Service to our Branches and External customers
Customer Service Advisor Job Description
- Strive to meet team targets and requirements on sales, customer satisfaction, office standards, safety and security
- Meet Reintec suppliers and customers who visit the department, as required from time to time
- Provide excellent levels of customer service at all times
- Manage customer expectations through clear communication
- Answer calls within agreed performance measures, ensuring polite and professional telephone manner at all times with clients, customers and the general public to maintain and enhance the reputation of Kier
- Schedule, prioritise and allocate all reactive and planned maintenance workload to achieve service delivery of engineering resource and subcontractor base
- Accurately log and manage each issue on company/client management system, timely assign or escalate to relevant Technical Support/Operations teams and always take responsibility for each issue logged
- Arrange appropriate access to the relevant properties in accordance with the agreed sequence of work
- Build and maintain excellent relationships with colleagues, customer and clients to understand and deliver their needs
- Adhere to call closure process
- Behaves professionally and serves as a positive role model to team
- Builds strong relationships with customers and colleagues alike
- Embraces a flexible approach in order maximise potential in others
- Understands the importance of accurate and thorough communication
- Ensuring all completed jobs are closed on the concept system within the agreed timescale
- Ensuring the work in progress (WIP) is managed daily/weekly
Customer Service Advisor Job Description
- Empathising with the customer and responding accordingly
- Plan all work activities to achieve contractually specified time scales SLA and KPI’s
- Ownership and accountability for individual targets and measures
- Accountability for delivering quality performance
- Maintain accurate record keeping, filing and information systems
- Escalating issues/queries when appropriate
- All complaints to be managed and responded to in accordance with agreed procedures and escalated as appropriate
- Being the face of a service center
- Greeting and listening to customers upon entrance
- Giving advice on oil change options to help customers identify their needs
- A relevant NVQ or equivalent qualification (which may include experience in a similar environment)
- Flexible approach to shift patterns
- Display an organised and systematic manner to achieve targets working within tight deadlines
- Explaining mechanical recommendations to customers
- Interact in a friendly manner to gain customer trust
- Turn first time customers into repeat customers