Customer Support Advisor Job Description
Customer Support Advisor Duties & Responsibilities
To write an effective customer support advisor job description, begin by listing detailed duties, responsibilities and expectations. We have included customer support advisor job description templates that you can modify and use.
Sample responsibilities for this position include:
Customer Support Advisor Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Customer Support Advisor
List any licenses or certifications required by the position: D+H, ITIL
Education for Customer Support Advisor
Typically a job would require a certain level of education.
Employers hiring for the customer support advisor job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Computer Science, Business, Mathematics, Finance, Engineering, Economics, Education, Information Systems, Communication, Management of Information Systems
Skills for Customer Support Advisor
Desired skills for customer support advisor include:
Desired experience for customer support advisor includes:
Customer Support Advisor Examples
Customer Support Advisor Job Description
- Adapt with all system and process improvements to reduce the impact on customer experience
- Use standard operating procedures to deliver a consistent customer experience in a way that builds the propensity for the customer in order to recommend Carphone Warehouse
- Provide solutions to best support the customer in line with their needs
- Provide feedback and share ideas on our processes to improve efficiency and flag any major system issues to the Direct Service Manager
- Process all cases accurately and efficiently into the relevant systems
- Investigating and resolving issues raised by Customer Service advisors
- Processing warehouse requirements including daily returns
- Maintaining a high level of quality and accuracy
- Meeting targets set across the Customer Service department
- Provided a high level of service to our 3rd party Tech platforms which includes 1st & 2nd line Support
- Social Media Applications (Facebook, Twitter)
- Fluency in Polish and Czech/Russian– both written and verbal
- Knowledge of FMIC product lines is preferred
- Post-secondary education is preferred or an equivalent level of experience
- Hands-on experience on working with a bank or non-bank deployment for at least 3 Yearsin the area of branchless banking and mobile money agent solutions is mandatory
- Previous experience in designing strategies for branchless banking and mobile financial services providers is mandatory
Customer Support Advisor Job Description
- Adaptable and able to work off own initiative
- Ability to sell and persuade
- Proficient in retaining and re-activating lapsed members
- In-depth understanding and ability to perform all BACS related functions
- To provide excellent levels of care and service to all ArcelorMittal Orbit visitors
- Striving to create a tailored experience for each visitor, as a proactive and engaged member of the ArcelorMittal Orbit team
- To effectively manage and respond to all incoming enquiries and communication via phone, post, email and social media
- To provide advice and information on a range of services
- To receive, process and issue tickets in both electronic and paper format
- To receive and process any complaints, comments or suggestions, resolve where possible at first point of contact or pass to relevant team appropriate to the level of responsibility of this post
- Previous work in Nepal or similar environment a plus
- Amplifier
- Mute button
- Noise canceling microphone
- Ability to work as a team member, independently with minimal supervision
- Minimum GCSE in Maths and English grade C+
Customer Support Advisor Job Description
- To process payments, maintaining accurate records, adhering to all audit requirements as required
- To adhere to established procedures for each service request, adhering to agreed quality standards to maximise visitor satisfaction
- To assist in the supervision and maintenance of day-to-day processes and routines to ensure delivery of an efficient and effective visitor experience function
- Provide excellent customer service to maintain positive customer relations through effective communications and delivery of service in accordance with customer requirements
- To maintain and produce the Out of Hours rota for SPS
- Weekly reminders to the on call engineers
- Ad-hoc Printing and binding
- Order tools, PPE and relevant equipment and to maintain individual inventory records
- Processing of starters and leavers forms for both engineers and Customer Service staff
- Assist with generating quotations on both Helpdesk systems, and manual forms
- Ability to work under targets and with deadline
- On a day to day basis?
- Must have USMC MROWS systems support experience and be able to acquire/ maintain a Secret Clearance
- To pro actively build a good product knowledge
- To handle payments in accordance with the organisation’s cash handling, data protection and PCI compliance procedures
- To work as part of a team to achieve targets
Customer Support Advisor Job Description
- Raise PPM orders as and when required for contract renewals
- To produce and maintain Customer Service performance reports
- To process incoming engineers post
- Ensure that Kier Core Values are enforced
- Providing operational and subject matter expertise to team members
- Delivering coaching support and guidance
- Supporting the induction of new employees
- Providing an alternate escalation point for issues
- Substituting for the Team Manager in the Team Manager’s absence
- Supporting the Team Manager in regard to performance management activities
- Selling add on products such as guide books
- To assist in the managing of queues and admissions areas when required
- Demonstrable IT literacy with Microsoft Office, particularly Excel & Outlook
- To liaise with resource managers to provide feedback and seek direction on the effective deployment of resources
- To record and schedule sickness and absence, updating various excel spreadsheets and AskHR
- Provide engineers with effective work schedules
Customer Support Advisor Job Description
- Communication with the Team Leader & Contract Management Team on decisions regarding subcontracting and re-allocate accordingly to the Supply Chain
- Uses solid understanding of market practice, 3rd party products, trouble-shooting, technical architecture and processes to add value by proposing product enhancements and improvements
- Handles complex cases and involves other parties from development when necessary
- Follows best practices for case management and takes a systematic and methodical approach to resolving complex solutions
- Provides input on the definition and implementation of projects and follows-up on an upgrade as the development centers main contact
- Follows up on small crises to ensure the team is able to get client on track
- Provides regular updates on projects, identifies risks and raises warning when necessary
- Uses experience and high-level/functional knowledge to coach junior colleagues to solve cases and secure the delivery of the team’s objectives
- As a member of the FusionCapital Opics CS team your responsibilities will include but are not limited to
- Analysing product technical issues and providing effective, timely and quality resolution in accordance with agreed customer metrics
- Earbuds with microphone
- High school, college or university degree
- Working knowledge of SFG20
- Understanding of supply chain/basic planning process (order, production, delivery)
- A relevant NVQ or equivalent qualification
- Member advisors help to provide Etsy users with the best overall experience using the site