Technical Support Advisor Job Description
Technical Support Advisor Duties & Responsibilities
To write an effective technical support advisor job description, begin by listing detailed duties, responsibilities and expectations. We have included technical support advisor job description templates that you can modify and use.
Sample responsibilities for this position include:
Technical Support Advisor Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Technical Support Advisor
List any licenses or certifications required by the position: D+H, VCAP, DCA
Education for Technical Support Advisor
Typically a job would require a certain level of education.
Employers hiring for the technical support advisor job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Computer Science, Business, Mathematics, Technical, Engineering, Education, Information Technology, Information Systems, Management of Information Systems, Technology
Skills for Technical Support Advisor
Desired skills for technical support advisor include:
Desired experience for technical support advisor includes:
Technical Support Advisor Examples
Technical Support Advisor Job Description
- Share knowledge with other people, in writing technical documents and enlarging the knowledge database
- Will work closely with team to achieve common goals
- Provide technical support to customers with a Netgear product (router, cameras, range expander, access point, etc)
- Help customers to connect third party devices with their Netgear product (tablets, laptops, Xbox, Wii, smart phones, printers, smart TV, etc)
- Provide technical expertise on Lubricant and Fuels related application enquiries to our front line Helpdesks globally
- Capture all relevant data in our internal tools for knowledge sharing
- Analyse problems and generate solutions
- Provide support via global webcasts / live meeting training events in support of products and services to the commercial business teams and Technical Helpdesks
- Provide support to Technical Document Generator (TDG) TDS/OEM approval administration
- Particpate in global projects
- Health insurance (Eligibility requirements must be met)
- Minimum of 1 year as a Technical Support SE or equivalent achieving or exceeding KPIs
- Strong planning and follow through skills
- Ability to cope in stressful situations and effectively manage the expectations of multiple internal and external stakeholders with effective email and telephone communications
- Ability to function as part of a cohesive team environment
- Proven Leadership and mentoring of junior technicians with effective verbal and written feedback
Technical Support Advisor Job Description
- Plan, design & develop a CH148 In-Service Support Training program for L-3 MAS MHP Program employees, external MH Team members and DND WSM & 12 Wing personnel
- Select and use appropriate training methods per case (simulations, mentoring, on the job training, professional development classes )
- Responsible for product installation activity
- Provide technical assistance for installation and start-up, maintenance and warranty
- Provide technical knowledge of the products for their first start-up
- Write technical reports, manage materials / equipment for customer requested work scope, provides job status reports, and submits time sheets and expenses
- Proactively negotiate with customers
- Provide technical advice and datum points for setting up and machining of parts to be reworked or retrofitted to existing machinery
- Advise customers on startup and operation procedures and parameters
- Provide operational trouble shooting surveys to help customer identify problems
- Ability to think outside the box and include other stake-holders effectively, utilising those relationships to provide the quickest possible resolution and best possible customer service
- You should have a proven ability to design and optimize business processes and to integrate business processes
- 85% in written and spoken German and +80% Spanish
- Specialist Expertise - Basic technical skills and knowledge
- Strong interest in home/consumer electronics
- Interest in technology and the willingness to learn
Technical Support Advisor Job Description
- Provide customer with a detailed service report including daily activities and technical data
- Consults with the customers, installations staff and team to determine the hardware, systems, and cabling requirements associated with projects and or customer issues
- Evaluates and recommends corrective process plans other services to maintain top quality customer service and expected results
- Configures and performs problem diagnosis and recommends solutions for critical issues
- Provides user support including problem diagnosis arid resolutions in all the above areas
- Maintaining and detailing technical documentation including manuals, processes and method of procedures
- Review technical support cases, produce written technical information, including some technical writing, update and delivery training
- Review technical support cases, produce written technical information, update and deliver training
- Performs hands-on and in-depth troubleshooting and associated repairs of
- Remains knowledgeable of the client's performance requirements, product line and service offerings
- Knowledge of online marketing and good understanding of major marketing channels is a plus
- Positive attitude, detail and customer oriented with good multitasking and organisational ability
- High volume, inbound contact center or high volume face to face contact in a business setting experience is a HUGE plus, but not required
- Experience supporting enterprise level customers is highly desirable
- Ability to adjust pace based on the customer’s profile when providing technical instructions and troubleshooting steps
- Knowledge on Smart TVs, Electronic Products related to Televisions (DVDs, Blu-ray, HTS, Speakers, Cameras and Camcorders, etc), and Network related troubleshooting
Technical Support Advisor Job Description
- Work with L2 support team to resolve technical issues
- Coordinates with Engineers in USA and France to resolve technical issues and improve or solve reliability issues with equipment and machinery
- To identify areas of risk to KPIs and raise with operational management to take action to eliminate, reduce or transfer the risk of failing SLA’s
- Review and action appropriately tasks returned in a timely manner
- On a daily basis (by 4pm) allocate internal resource jobs for the next day to include both PPM, Quoted and Breakdown Tasks
- Ensure assignment of correct skill-set and develop knowledge base based on outcome
- Contact Engineers regarding emergency and urgent jobs
- Escalate non-standard or queries to the Team Leader
- Knowledge of SLA’s and KPI’s in line with the contract
- Effective communication with the Engineers, Supply Chain, Contract & Operations Management Teams
- Must obtain passing assessment score
- Ideal typing score is 25-30 WPM and 80-85% accuracy
- A good working knowledge of automotive engines and mechanical equipment / processes and their lubrication requirements
- Engineering, formulation and application knowledge
- Knowledge of Lubricants, Fuels and industry specifications
- Strong teamwork and interpersonal skill essential
Technical Support Advisor Job Description
- Support vigilance procedure
- Identifying potential Professional Services or Premium Support Services arising from customer interactions
- Documenting known issues and solutions in the Knowledge Centred Services (KCS)
- Proactively conveying customer feedback to your line manager as and when received
- Basic knowledge and hands on experience of windows server operation
- Should be familiar with Trouble shooting tools and techniques such as windows event viewer, debug viewer
- Prior work experience in supporting Customers on a Treasury and Capital Market product is preferred
- Prior work experience in IT department of FX and Treasury Operations would be preferred
- Exposure in Banking projects/ Financial Domain will be an advantage
- Any Technical certifications will be a plus
- Recent and relevant experience of national, sub-national, and school-level education sector issues, including regional perspective
- Experience of sectorial planning and reporting arrangements, including working in professional teams and use of results frameworks, logical frameworks and work planning arrangements
- Formulating strategy and concepts
- Excellent interpersonal, mentoring, facilitation and communication skills
- Able to work to meet deadlines
- Computer literacy and presentation skills