Sales Support Engineer Job Description
Sales Support Engineer Duties & Responsibilities
To write an effective sales support engineer job description, begin by listing detailed duties, responsibilities and expectations. We have included sales support engineer job description templates that you can modify and use.
Sample responsibilities for this position include:
Sales Support Engineer Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Sales Support Engineer
List any licenses or certifications required by the position: CCNA, SAM, CCNP, CTS
Education for Sales Support Engineer
Typically a job would require a certain level of education.
Employers hiring for the sales support engineer job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Engineering, Technical, Electrical Engineering, Mechanical Engineering, Computer Science, Education, Business, Science, Chemistry, Physics
Skills for Sales Support Engineer
Desired skills for sales support engineer include:
Desired experience for sales support engineer includes:
Sales Support Engineer Examples
Sales Support Engineer Job Description
- Prepare hands on trainings to sales team and customers
- Drive technical training seminars for customers and internal/external staff through presentations, technical solution solving and support
- Work closely with external sales team passing on technical and sales information
- Extend continuously product knowledge
- Assist customers and Technical Trainers with any and all technical issues related to running lab environments from our Instructor Led Training course catalog (15+ courses, 100+ labs) and our Self-Paced Lab catalog (100+ labs)
- Provide real-time support of lab environments
- Monitor and respond to issues with our suite of tools that support curriculum publication and deployment
- Interact and communicate effectively with other functional teams, Engineering/Factory/Order Entry team throughout the sales cycles, as required, to appropriately respond to customer requests
- Meeting expectations
- Applying decisions to support and develop product sales, dealer effectiveness, overall segment growth, NPI process, process improvement, warranty policy
- Proficient in MS Excel, MS Word, MS PowerPoint and MS Visio (MS Project is a plus)
- Self-starter/self-driven with the ability to work independently/remotely disconnected from other team members
- Must have strong background in drawing/schematic reading/interpretation
- Candidate must have operated in an IWTA or inter-company contracts environment overseeing IWTA CA
- Familiarity/experience with tools and processes, Word Authorization Documents (WAD)/Baseline Change Request (BLCR), CAM Tool, Risk Management (ARM), Cost and Schedule tool and Health Metrics
- Candidate has implemented all or most of sustainment product support services including but not limited to simulated training, development of support equipment, sustaining engineering customer support, autonomic logistics hardware/software integration, depot activation, supply chain services, fleet modification and fleet management, field service engineering.EVMS skills, CAT 1 CAM, BOEs, Labor and Material control accounts
Sales Support Engineer Job Description
- Provide pre-sales technical support for CADStream
- Provide technical engineering support to Customers and Business Partners to resolve issues by performing troubleshooting, diagnostics and performance optimisation of the network and computing resources
- Help develop unique Health IT products based on Merge product portfolio, particularly around CADstream
- Support installation and implementation of IT Health (Merge currently, Watson in future) products
- Visiting industrial facilities, on the manufacturing floor, to evaluate industrial processes for efficiency improvements
- Develop testing protocol to run simulated process testing using equipment at the TAC
- Generate test reports and presentations to be used in developing sales proposal
- Make sales proposal to our customers on project and research work performed
- Providing initial customer support – answering incoming calls and providing professional response
- Quoting solutions to customers and maintenance of the CRM tool
- Or systems integration
- Knowledge of modern programming languages (e.g., Java, C#, Python, Ruby, PowerShell)
- At least 10 years Sales and/or technical experience with preference given to the Refining & Petrochemicals or a related industry
- Outstanding interpersonal, communication, and problem
- 5+ years experience including Sales, Sales Support, Technical Service, Engineering or equivalent industry process operations experience
- Degree/Diploma in Mechanical/Chemical or Instrumentation and Control Engineering
Sales Support Engineer Job Description
- Providing sales support to the sales engineers
- Assisting in the preparation and pricing of tenders and quotations for works
- Processing incoming customer orders
- Completes Progress/Status Report
- Escalates SR when necessary
- Identifies appropriate transaction levels/Classification/Tier
- Logs Inquiries
- Handles escalations from Peers
- Validates and calibrates information in the business system/tools and technical references
- Reviews individual instrument specifications / requirements and selects appropriate model code and service offering
- Minimum basic knowledge of French
- 3+ years of experience in software development and product support within the telecom and IP domain
- Experience from software development in a variety of programming languages and development platforms, such as C, Java, shell script in a Linux environment
- Unix/Linux system experience including experience in compiling and customizing a Linux installation
- Understanding the concepts of data modelling
- Aircraft systems troubleshooting experience
Sales Support Engineer Job Description
- Builds product model string based on customer requirements without system aided tools
- Analyzes and recommends product configuration(hardware/software) that can be applied to legacy or as a new ETO/ new product
- Escalates ITC (International Trade and Compliance) issues
- Conducts intermediate/ comprehensive training on product, process and ERP/business tools
- Performs coaching on Peers
- Building Demo Environment Strategy
- Managing execution of technical upgrades and enhancements (per Strategy)
- Building relationships with internal clients and understanding needs
- Demo Support and Active Involvement of Client Demos
- Competitor Research on Technology Stacks
- Extensive background in aviation maintenance within the U.S. Navy/USMC, USAF or Foreign Nationals
- Engineering, preferably Chemical, Electrical, Electronics, Instrumentation and Process Control or a degree in Chemistry from a reputable college institution
- 0-1 year experience in sales/manufacturing or customer service in a technical environment
- Basic knowledge in process control, analyzers and related applications
- Can read wiring diagrams
- Can operate a multi-tester
Sales Support Engineer Job Description
- Review all product open issues with the product PIPM
- Support in validation of faults reported by the operator obtaining logs
- Management of the inventory of equipment release with the logistics operator
- Create spare parts and service proposals within the set requested date
- Cooperate with sales, service and other departments and business units to compile estimates and other documents needed to generate competitive and accurate proposals
- Applies highly specialized knowledge of technical engineering principles and practices
- Performs as the local technical expert for engineering specialties
- Makes critical program-related decisions
- Advises leaders for resolution of complex business problems
- Achieve Rosemount (Measure and Analyze) business booking goal for assigned accounts in Singapore
- Bachelor of Information Technology
- Experience in Cadstream Product and a knowledge of Merge Software’s
- Detailed functional knowledge of products/modules, preferable related to Customer Relationship Management (CRM)
- Ability to multi-task across several open cases
- Willingness to travel within The Netherlands (appr
- Completion of an undergraduate program or equivalent experience (B.A