Resolution Specialist Job Description
Resolution specialist
provides specialized psychotherapy services, as described in the Current Procedural Terminology (CPT), to reduce and/or resolve symptoms of psychiatric and/or substance use disorders identified.
Resolution Specialist Duties & Responsibilities
To write an effective resolution specialist job description, begin by listing detailed duties, responsibilities and expectations. We have included resolution specialist job description templates that you can modify and use.
Sample responsibilities for this position include:
Authority Level to approve up to $250 per instance for resolution
Receives and reviews letters received from borrowers relating to Consumer Collections and Office of the President disputes
Acts as a liaison to Fifth Third Legal Counsel and outside collection agencies on collection matters ensuring policies and procedures are followed
Verifies the accuracy of affidavits required for the Bank's legal representation, and completes any information required by our attorneys and collection agencies in the final stages of collections
Coordinates and prepares personnel at Fifth Third to act as witnesses for Internal Legal matters when a court appearance is necessary
Reconciles loan histories when required creating comprehensive ledgers or spreadsheets to improve evidence in court
Ensures that all internal legal issues are consistently reviewed daily to ensure that accounts are managed on a regular basis, (N.A.L.B.) and works as management directs
Assists with the collection process
Adjusts credit reporting if necessary
Successfully completes assigned projects using business-related applications such as Amtrak, ACE, Mobius, and Excel
Resolution Specialist Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Resolution Specialist
List any licenses or certifications required by the position: ASE, CCNA, CCENT, SPHR, PHR, ITIL, COBRA, FPC, HRHV
Education for Resolution Specialist
Typically a job would require a certain level of education.
Employers hiring for the resolution specialist job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Education, Associates, Business, Accounting, Finance, Graduate, Technical, General Education, Military, Management
Skills for Resolution Specialist
Desired skills for resolution specialist include:
Medical terminology
Systems
Payer policies
Complete AAHAM
Current Procedural Terminology
Healthcare related webinars
Tools used in the department
Workflow
Microsoft Office
Accepted industry standards and practices
Desired experience for resolution specialist includes:
Records all completed tasks via notes in the collection system (CACS) and in the departmental log
Performs other duties as assigned, including collections activity as management directs
Ability to quickly adapt to the variable environment of a start-up or rapidly growing organization
Maintains confidentiality and security standards
Ability to deal effectively with a wide range of internal and external clients, be a strong team player to influence without authority
Quick and effective analytical skills
Resolution Specialist Examples
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Resolution Specialist Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of resolution specialist. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for resolution specialist
- Responsible for handling escalated service issues on complicated files requiring additional resolution and/or clearer explanation of the lending decision to the borrower and/or third party/corporate client
- Review negative lending decisions with Underwriting to explore or recommend alternative resolutions in order to facilitate a favorable lending decision
- Identify loans in the pipeline that need additional attention due to multiple suspensions, denials, or other issues that indicate the loan may need to be escalated to a member of the leadership team
- Handling exception requests from referring parties/third party stakeholders
- Assist in curing QC Defects and provide trending analysis back to business
- Identify trends per channel and site based on issue resolutions per month and provide feedback to leadership
- Oversee responses from business to Exam Management
- Research Client advocacy tickets and provide updates and responses to the Office of the President
- Handles any customer escalation during their appropriate shift or assigned after hour “on-call”
- Responsible for balancing workload across the group
Qualifications for resolution specialist
- Refined influencing and negotiating skills to manage sensitive and challenging client situations
- Strong problem solving skills and a demonstrated ability to think systematically and holistically to provide innovative customer solutions
- 2-3 years bank experience and possess excellent customer service skills
- Knowledge of bank operations
- Strong writing ability to clearly document calls, actions, and communications to the account holder
- Proven ability to work cooperatively with peers and managers to bring accounts to favorable resolution while building a positive work environment
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Resolution Specialist Job Description
Job Description Example
Our growing company is hiring for a resolution specialist. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for resolution specialist
- Responsible for their work queue and are in place to assist in call and ticket prioritization
- Will provide immediate technical feedback on the floor in the form of on the job training providing quarterly feed back to the Repair Supervisor
- Responsible for creating and distributing progress reports
- Demonstrate uncompromised integrity by acting and communicating openly, honestly and fairly in everything you do
- Collaborates with University departments, Human Resources representatives, Assistant Attorneys General, and administrative personnel in handling complaints and related issues, as appropriate
- Leads cross-departmental resolution teams in devising, refining and implementing appropriate and creative approaches to dispute resolution
- Negotiates settlements within delegated authority
- Maintains data consistent with data integrity standards at UCIRO and within Compliance and Risk Services
- Support back office operations to address escalated issues to provide resolution in a timely manner
- Monitor and address daily, weekly and monthly compliance reports
Qualifications for resolution specialist
- Not an Entry Level Position - Requires strong competency in all aspects of Retail Card Services / Customer Service Representative
- Positive, can-do persuasion and negotiation skills to deal with difficult Customer issues
- Knowledge of and ability to explain variety of credit card products division policies and procedures
- Communication skills, both verbal and written, including strong phone skills and ability to document calls and account activity clearly
- Experience analyzing tax returns and effectively communicating lending decisions and our credit risk requirements to borrowers and third party stakeholders is required
- Thorough understanding of the Sales and Underwriting process, operational procedures, and a working knowledge of all programs and products offered is required
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Resolution Specialist Job Description
Job Description Example
Our company is hiring for a resolution specialist. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for resolution specialist
- Develop and maintain the Operations team process maps, procedure notes and reference material to ensure a foundation for a consistent and quality client experienceRecognize and quickly report any process gaps in order to support an environment of continuous improvement in the Operations area
- Support the Investment Fund Operations Service Centre Training and Development program by creating and/or validating content, while also providing support for the Training Quality and Performance (TQP) team to support new hires and developing refresher training programs
- Perform after hours connectivity testing during system upgrades
- May be required to participate in system enhancement projects or process change projects
- Support the Account Resolution Team during peak periods as required
- Act as backup to the Operations Manager, when required
- Extensive research on technical issues
- Work to identify root cause of technical issues
- Partner with support teams and other departments for resolution
- Outbound calls to members for further troubleshooting
Qualifications for resolution specialist
- Must have direct experience reviewing credit reports, asset statements, and analyzing personal and business tax returns
- The ability to perform complex income analysis is preferred but not required
- Must possess exceptional organization skills, time management skills, and have the ability to prioritize tasks and assignments with a strong attention to detail
- Able to provide solutions for difficult loan applications and have experience working in a time sensitive, customer service-oriented environment
- Excellent interpersonal and communication skills (verbal and written) are required
- Can include, but are not limited to satisfactory completion of background checks, fingerprinting, credit reports, testing and continuing education
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Resolution Specialist Job Description
Job Description Example
Our growing company is looking to fill the role of resolution specialist. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for resolution specialist
- Responsible for answering CSR first line technical & billing questions efficiently, accurately and in a professional manner
- Take escalations from first line to resolve customers’ technical and billing issues
- Handle Strategic accounts
- Watch the CSR queue (both calls and emails) to make sure that all CSR first line is utilizing the work time efficiently and in a professional manner
- Work on tickets escalated from first line and try to resolve them
- Notify first line of any known issues and outages and the resolutions when applicable
- Assume responsibility for learning, in detail, about the company products and using this knowledge to solve customers’ technical and billing problems and seeing these through to completion
- Partner with NOC in support to ticket completion
- Accurately code NetTracer baggage mishandling tracers to proper fault station and reason for loss
- Determine equitable resolutions to disputed tracers submitted by hub and field station baggage service offices
Qualifications for resolution specialist
- Demonstrated ability to identify, diagnose and resolve basic to complex issues affecting service delivery
- Required 1+ year of experience in a call center or customer service environment
- Required 6 months of experience in Experience in a healthcare environment
- 2+ years of experience as leader with direct reports within the telecommunications industry, LEC/CLEC experience is a plus
- Strong working knowledge of Hosted PBX, MPLS, VoIP, LAN/WAN infrastructure and other key telecommunications technologies
- Strong interpersonal skills and ability to develop and maintain relations within Repair and other departments
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Resolution Specialist Job Description
Job Description Example
Our innovative and growing company is looking for a resolution specialist. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for resolution specialist
- Recommend baggage autocoder updates based on observed trends in disputed tracer data
- Ensure accurate submission of MBR results to the Department of Transportation in accordance with DOT guidelines
- Resolve tax jurisdiction correspondences from easy to complex level
- Analyze and research issues that caused a tax agency to issue an out of compliance notification to customers
- Review and investigate inquiries from tax authority agencies and respond promptly to resolve any discrepancies
- Prepare and file original and amended for federal, states, and local tax returns
- Resolve clients expediently and with a high level of customer service
- Maintain contact and interact with any taxing agencies and authorities to obtain and analyze information necessary to complete tax filings
- Communicate with clients for issues regarding tax jurisdiction correspondences
- Maintain up-to-date knowledge of tax issues for Federal, states, and local taxing agencies and authorities
Qualifications for resolution specialist
- Notary Public required, or the ability to obtain a license
- Meta Switch experience
- General routing and switching experience
- Cisco GSR experience
- Cisco IAD experience
- Adtran IAD experience